Elo Touch Solutions ESY15I1B Touch All in one Computer User Manual I Series UM

Elo Touch Solutions, Inc. Touch All in one Computer I Series UM

Users Manual

USER MANUALElo Touch SolutionsTouch All in one computeri-series 2.0
UM600106Rev A, page2of32User Manual –i-series 2.0Copyright © 2017 Elo Touch Solutions, Inc. All Rights Reserved.No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computerlanguage, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior writtenpermission of Elo Touch Solutions, Inc.DisclaimerThe information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations orwarranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Eloreserves the right toRevise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions orchanges.Trademark AcknowledgmentsElo, Elo (logo), Elo Touch, Elo Touch Solutions, are trademarks of Elo and its Affiliates.
UM600106Rev A, page3of32User Manual –i-series 2.0Table of ContentsSection 1: Introduction ...................................................................................................................................................................................................................... 4Section 2: Unpacking and Operation .................................................................................................................................................................................................5Section 3: Technical Support and Maintenance ............................................................................................................................................................................... 20Section 4: Safety............................................................................................................................................................................................................................. 23Section 5: Regulatory Information ......................................................................................................................................................................錯誤!尚未定義書籤。Section 6: Warranty Information ...................................................................................................................................................................................................... 31
UM600106Rev A, page4of32User Manual –i-series 2.0Section 1: IntroductionProduct DescriptionYour new i-Series 2.0 Interactive Signage system combines the reliable Elo Touch Solutions performancewith the latest developments in touchscreen technology and display design. This combination of featurescreates a natural flow of information between a user and the i-Series 2.0 system.This i-Series 2.0 system incorporates an active matrix thin-film-transistor and LCD panel to provide superiordisplay performance. Features that enhance this systems performance are a Projected Capacitive(PCAP) touchscreen, Plug & Play compatibility, Micro-HDMI Out, LAN/Wifi, built-in speakers andheadphone output capability (via a USB dongle). A general purpose input/output header is availableand Bluetooth 4.1 is supported. 3G/4G LTE (Micro SIM card holder) support is available as an optionalperipheral.PrecautionsFollow all warnings, precautions and maintenance as recommended in this user manual to maximize thelife of your unit and prevent risks to user safety. See Section 4 for more information on safety.This manual contains information that is important for the proper setup of the i-series 2.0 system. Beforesetting up and powering on your i-series 2.0 system, read through this manual, especially Unpacking andOperation, Safety, and Technical Support and Maintenance chapters.
UM600106Rev A, page5of32User Manual –i-series 2.0Section 2: Unpacking and OperationBox ContentsVerify that the box contains:•I-series 2.0 system•Quick Install Guide•Power brick•North American Power Cable•Europe Power Cable•Two (2) cable strain reliefs•Two (2) screwsThe connectors are accessed by removing the cable security covers from the rear of the i-Series 2.0 system.
UM600106Rev A, page6of32User Manual –i-series 2.0Elo i-series 2.0 Layout
UM600106Rev A, page7of32User Manual –i-series 2.0For units with Power over Ethernet Support
UM600106Rev. A, page8of32User Manual –i-series 2.0i-series 2.0 EloView EngineThe Eloview engine can be mounted to various Elo monitors using the VESA pattern or with optional monitor brackets.
UM600106Rev. A, page9of32User Manual –i-series 2.0PowerPress the power button to turn the Elo i-series 2.0 on. Press and hold power button when the system is on to bring up the Shut Down option popup.In the event that the system freezes and does not respond, press and hold the power button until the system turns off. If the system does not turnoff via the power button, the system will need to be powered down by unplugging the power cord from the wall.The Elo I-series 2.0 power button is equipped with an LED that indicates the power status of the system, as follows:Register power status Led statusOFF (disconnected from wall) OffOFF (connected to wall) Red (Solid)SLEEP White (Blinking)ON White (Solid)The system consumes low power when in SLEEP and OFF modes. For detailed power consumption specifications, refer to technical specificationsavailable on the Elo website www.elotouch.com.To bring the system out of sleep/standby mode, press the power button once. If the system is in sleep mode, touching the screen will wake up thesystemIf long periods of non-use are planned, turn off and unplug the Elo I-series 2.0 to save power.The maximum voltage, frequency and current for the systems, are provided in the power ratings table below:Product Operating Voltage Range Operating Frequency Range Operating Current Range10.1in 100 - 240Vac 50 – 60 Hz15.6in 100 - 240Vac 50 – 60 Hz21.5in 100 - 240Vac 50 – 60 HzEloview Engine 100 - 240Vac 50 – 60 Hz
UM600106Rev. A, page10of32User Manual –i-series 2.0Operating SystemSystem comes with Android 7.0.1 pre-loaded.Touch TechnologyThe i-series 2.0 uses Projected Capacitance touch screens, 10 simultaneous touches can be reported at one time.Gesturing ImagesFor multi-touch monitors, the following gestures are possible:Dual Touch Gestures and their Functions:Swipe – The action of moving a finger across the screen.The ability to swipe through from one picture to another or drag an iconPinch-Zoom – Zoom into a picture- Place two fingers on the screen and move them closer together to zoom in. Move your fingers away from each other to zoom out.Before zoom After zoom
UM600106Rev. A, page11of32User Manual –i-series 2.0VideoAn LCD panels native resolution is its width and height measured in number of pixels.In almost all cases, an image displayed on an LCD monitor will look best when your image resolution matches the LCD panels native resolution.10.1” is 1280x800, 15.6”/21.5”/Eloview engine operate at 1920x1080.AudioEarphone out and Audio In are supported over the USB port using a dongle.3G/4G LTE Module Information (Optional)For the units that have 3G/4G LTE built in, the following are the supported bands:• LTE (FDD) B1/B2/B3/B4/B5/B7/B8/B13/B17/B20• Penta-band DC-HSPA+/HSPA+/HSPA/UMTS B1/B2/B4/B5/B8• Quad-band EDGE/ GPRS/GSM 1900/1800/900/850 MHzData Transfer Rate:• WCDMA PS: UL (384 kbps)/ DL (384 kbps)• DC-HSPA+ :UL (11 Mbps)/ DL (42 Mbps)• LTE FDD: UL (50 Mbps)/ DL (100 Mbps) @Bandwidth 20M (CAT3)• GPRS/EDGE: Multi-slot Class 12Support country list• US• Germany
UM600106Rev. A, page12of32User Manual –i-series 2.0Wi-Fi + BluetoothThe following protocols are supported for Wi-Fi and Bluetooth:Bluetooth 4.1+ BLE, A2DP/ HID(Keyboard/Mouse)/Barcode scanner supportIEEE 802.11b/g/n/ac; WEP/WPA/WPA2 capableNear Field Communication (NFC) Functionality (Optional)The following NFC protocols are supported:ISO-14443-AISO-14443-BInterfacesRS232 and USB2.0 interfaces by use of corresponding cables.USB 2.0 compliant interface configurable to support USB HID: Keyboard, or USB Virtual COM.RS232 data output baud rate up to 115.2K BPSPayment ApplicationsAmerican Express ExpressPayDiscover ZIPMasterCard PayPass/MCHIPVisa MSD/qVSDCGoogle walletISIS wallet
UM600106Rev. A, page13of32User Manual –i-series 2.0MIFARE ApplicationsRead/Write of MIFARE Plus/Classic/Ultralight/DESFire cardsSupport MIFARE higher baud rate up to 424KHzBarcode Scanner Functionality 1D (Optional)Incorporates proximity detector to activate Bar Code Scanner.Outstanding scanning performance up to 270 scans per second.Below are the supported Bar Code types and settings.
UM600106Rev. A, page14of32User Manual –i-series 2.0
UM600106Rev. A, page15of32User Manual –i-series 2.0Barcode Scanner Functionality 2D (Optional)Incorporates proximity detector to activate the 2D Bar Code Scanner.For details, please visit the accessory product page at www.elotouch.comMagnetic Stripe Reader (MSR) Functionality (Optional)The MSR shall operate in keyboard mode.Capable of reading 3 tracks.Security level and Encryption function: OFFHDMI OutputI-Series:I-Series is equipped with an HDMI port that can support secondary monitors with HDMI (1920x1080@60) input. When using an Elo touch monitor assecondary display, enable touch by connecting the touch USB cable to the I-Series 2.0 type A USB port.EloView Engine:The EloView Engine, when plugged into an Elo touch monitor, will turn the monitor into an All-in-One Android computer.
UM600106Rev. A, page16of32User Manual –i-series 2.0General Purpose Input/Output (GPIO) SupportThe i-Series supports a GPIO which can be used under the following conditions:Max Voltage: 5VMax Current: 200mAThere are two input connections and one output connection.Pin 5 Volt output connectionPin 2 Input connection 1Pin 3 Input connection 2Pin 4 and Pin 5 are tied to groundElo has a cable (PN # E086398) which extends this GPIO connection so that it is easy for users to connect their own peripherals. This cable can befound on the Elo website.Example Circuit
UM600106Rev. A, page17of32User Manual –i-series 2.0G-SensorAll i-series 2.0 units are equipped with an g-sensor and will rotate the video based on the orientation of the device.The simple drawing below illustrates the orientation when the device is rotated.
UM600106Rev. A, page18of32User Manual –i-series 2.0Consumer Electronic Control (CEC)The EloView Engine supports CEC functionality over the HDMI port.Note: CEC functionality is available for monitors that support CEC.Power Over Ethernet (PoE)The 10.1 and the 15.6in devices support the Elo peripheral for PoE.Refer to the PoE quick install guide for installation steps.Note: when the PoE is connected certain features are disabled in order to maximize available functions.Standard SKUs:Wi-Fi/Bluetooth, all USB ports, GPIO and the HDMI out port will be disabledValue SKUs:The USB 3.0 port will be disabledGlobal Positioning Satellite (GPS)The i-series 2.0 supports GPS functionality through software where the user can input the longitude and latitude coordinates in order to pin pointthe specific device. This allows the GPS to function even indoors.
UM600106Rev. A, page19of32User Manual –i-series 2.0USB ControlThe i-series 2.0 provides control for each individual USB port. Any specific USB port can be turned off or on depending on the user.Intelligent Brightness ControlTo extend the life of the panel, Elo incorporates intelligent brightness control which disables the panels backlight during hours when the system isnot being used.The function is fully controllable by the user.The default for this function is ON and will turn off the backlight during the hours of midnight and 6AM.Software Section (Download SDK from www.elotouch.com)
UM600106Rev. A, page20of32User Manual –i-series 2.0Section 3: Technical Support and MaintenanceSolutions to Common ProblemsProblem Suggested TroubleshootingThe Elo I-series 2.0 does not respond when turning onthe system.Check that the power cable is properly connected to the wall. Power button LED willbe red when system is properly connected to the wall.OR - Unplug the power cable, re-plug after five seconds, and press the power buttonto turn on the system.OR - In the case that the power button LED displays solid white light, which suggeststhat the system is on, there may be an issue with the display or LCD backlight. Pleasecontact Elo Customer Service.Blank screen If the power button LED is blinking, the system may be in SLEEP mode. Press the powerbutton to bring the unit our of SLEEP mode.
UM600106Rev. A, page21of32User Manual –i-series 2.0Technical AssistanceRefer to last page for worldwide technical support phone numbers.Technical Specificationsvisit www.elotouch.com/productsfor technical specifications for this deviceSupportvisit www.elotouch.com/support for technical support
UM600106Rev. A, page22of32User Manual –i-series 2.0Elo I-series 2.0 Care and HandlingThe following tips will help maintain optimal performance of your Elo I-series 2.0:Disconnect the power cable before cleaning.To clean the unit (except for touch screen), use a soft cotton or microfiber cloth lightly dampened with a mild detergent.It is important that your unit remains dry. Do not get liquids on or inside the unit. In the event that liquid does get inside, have a qualifiedservice technician inspect the unit before you power it on again.Do not wipe the screen with a cloth or sponge that could scratch the surface.When cleaning the touchscreen, use window or glass cleaner applied to a clean cloth. Never apply the cleaner directly on thetouchscreen. Do not use alcohol (methyl, ethyl or isopropyl), thinner, benzene, or other abrasive cleaners.
UM600106Rev. A, page23of32User Manual –i-series 2.0Section 4: SafetyWaste Electrical & Electronic Equipment Directive (WEEE)This product should not be disposed of with household waste. It should be deposited at a facilitythat enables recovery and recycling.Elo has put in place recycling arrangements in certain parts of the world. For information on howyou can access these arrangements, please visit www.elotouch.com/e-waste-recycling-program/.Caution:Risk of explosion if battery is replaced by an incorrect type.Dispose of used battery according to the local laws and regulations.
UM600106Rev. A, page24of32User Manual –i-series 2.0Section 5: Regulatory InformationElectrical Safety InformationCompliance is required with respect to the voltage, frequency, and current requirements indicated onthe manufacturer’s label. Connection to a different power source than those specified herein will likelyresult in improper operation, damage to the equipment or pose a fire hazard if the limitations are notfollowed.There are no operator serviceable parts inside this equipment. There are hazardous voltages generatedby this equipment which constitute a safety hazard. Service should be provided only by a qualifiedservice technician.Contact a qualified electrician or the manufacturer if there are questions about the installation prior toconnecting the equipment to mains power.Emissions and Immunity InformationNotice to Users in the United States: This equipment has been tested and found to comply with the limitsfor a Class A digital device, pursuant to Part 15 of FCC Rules. These limits are designed to providereasonable protection against harmful interference in a residential installation. This equipment generates,uses, and can radiate radio frequency energy, and if not installed and used in accordance with theinstructions, may cause harmful interference to radio communications.Notice to Users in Canada: This equipment complies with the Class A limits for radio noise emissions fromdigital apparatus as established by the Radio Interference Regulations of Industrial Canada.Notice to Users in the European Union: Use only the provided power cords and interconnecting cablingprovided with the equipment. Substitution of provided cords and cabling may compromise electricalsafety or CE Mark Certification for emissions or immunity as required by the following standards:This Information Technology Equipment (ITE) is required to have a CE Mark on the Manufacturer’s labelwhich means that the equipment has been tested to the following Directives and Standards: Thisequipment has been tested to the requirements for the CE Mark as required by EMC Directive 2014/30/EU as indicated in European Standard EN 55032 Class A and the Low Voltage Directive 2014/35/EU as
UM600106Rev. A, page25of32User Manual –i-series 2.0indicated in European Standard EN 60950-1.General Information to all Users: This equipment generates, uses and can radiate radio frequency energy.If not installed and used according to this manual the equipment may cause interference with radio andtelevision communications. There is, however, no guarantee that interference will not occur in anyparticular installation due to site-specific factors.1.In order to meet emission and immunity requirements, the user must observe the following:a.Use only the provided I/O cables to connect this digital device with any computer.b.To ensure compliance, use only the provided manufacturer’s approved line cord.c.The user is cautioned that changes or modifications to the equipment not expressly approved by the party responsible forcompliance could void the user’s authority to operate the equipment.2.If this equipment appears to cause interference with radio or television reception, or any other device:a.Verify as an emission source by turning the equipment off and on. If you determine that this equipment is causing theinterference, try to correct the interference by using one or more of the following measures:i.Move the digital device away from the affected receiver.ii.Reposition (turn) the digital device with respect to the affected receiver.iii.Reorient the affected receiver’s antenna.iv.Plug the digital device into a different AC outlet so the digital device and the receiver are on different branch circuits.v.Disconnect and remove any I/O cables that the digital device doesnot use. (Unterminated I/O cables are a potential source of high RFemission levels.)vi.Plug the digital device into only a grounded outlet receptacle. Do not use AC adapter plugs. (Removing or cutting the line cord groundmay increase RF emission levels and may also present a lethal shock hazard to the user.)If you need additional help, consult your dealer, manufacturer, or an experienced radio or televisiontechnician.
UM600106Rev. A, page26of32User Manual –i-series 2.0Radio Equipment DirectiveElo hereby declares that the radio equipment type, i-series 2.0, is in compliance with Directive 2014/53/EU. The full text of the EU Declaration ofConformity is available at the following internet address: www.elotouch.comThis device is designed and intended for indoor use only.Operation frequency and radio-frequency power are listed as below:oWLAN 802.11b/g/n/a2400 - 2483.5MHz < 17 dBm EIRP5150 - 5250MHz < 18 dBm EIRPoBT 2400-2483.5MHz < 11 dBm EIRPECC/DEC/(04)08:The use of the frequency band 5 150-5 350 MHz is restricted to indoor operation because of the protection requirements of satellite servicesFCC:This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not causeharmful interference, and (2) this device must accept any interference received, including interference that may cause undesiredoperation.
UM600106Rev. A, page27of32User Manual –i-series 2.0Changes or modifications not expressly approved by the party responsible for compliance could void the user‘s authority to operate theequipment.This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in acommercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used inaccordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in aresidential area is likely to cause harmful interference in which case the user will be required to correct the interference at his ownexpense.This equipment should be installed and operated to ensure a minimum of 20 cm spacing to any person at all times.IC:This device complies with Industry Canada’s licence-exempt RSSs. Operation is subject to the following two conditions:(1) This device may not cause interference; and(2) This device must accept any interference, including interference that may cause undesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation estautorisée aux deux conditions suivantes:(1) l'appareil ne doit pas produire de brouillage, et(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre lefonctionnement."This equipment should be installed and operated to ensure a minimum of 20 cm spacing to any person at all times.
UM600106Rev. A, page28of32User Manual –i-series 2.0Agency CertificationsThe following certifications and marks have been issued or declared for this peripheral:•FCC/IC•CE•UL/cUL/CB•Japan MIC•VCCI•China CCC•China SRRC
UM600106Rev. A, page29of32User Manual –i-series 2.0中国 RoHS (China RoHS)根据中国法律《电器电子产品有害物质限制使用管理办法》，以下部分列出了产品中可能包含的有害物质的名称和含量。中国电子电气产品环境信息 触控一体机有害物质 铅 (Pb)汞(Hg)镉(Cd)六价铬(Cr(VI))多溴联苯(PBB)多溴二苯醚(PBDE)电缆组件 X O O O O O玻璃外罩 X O O O O O液晶面板 X O O O O O金属框架 X O O O O O塑胶盖 O O O O O O印制线路板 X O O O O O本表格依据 SJ/T 11364 的规定编制.O:表示该有害物质在该部件所有均质材料中的含量均在 GB/T 26572 规定的限量要求以下.X:表示该有害物质至少在该部件的某一均质材料中的含量超出 GB/T26572 规定的限量要求.标志说明 根据 SJ/T11364 的要求, 电子信息产品标有以下污染控制标识。 此产品在 10 年内不会对环境产生影响。
UM600106Rev. A, page30of32User Manual –i-series 2.0Power SpecificationsElectrical RatingsInput 120/240VACOperating ConditionsTemperature 0°C - 40°CHumidity 20% to 80% (non-condensing)Storage ConditionsTemperature -20°C - 50°CHumidity 10% to 95% (non-condensing)
UM600106 Rev A, page31of32User Manual –i-series 2.0Section 6: Warranty InformationFor warranty information, go to http://support.elotouch.com/warranty/
© 2017 Elo Touch Solutions, Inc. All rightsreserved.User Manual –i-series 2.0www.elotouch.comVisit our website for the latest•Product Information•Specifications•Upcoming Events•Press Releases•Software DriversTo find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call theoffice nearest you.North AmericaTel +1 408 597 8000Fax +1 408 597 8001elosales.na@elotouch.comEuropeTel +32 (0)16 70 45 00Fax +32 (0)16 70 45 49elosales@elotouch.comAsia-PacificTel +86 (21) 3329 1385Fax +86 (21) 3329 1400www.elotouch.com.cnLatin AmericaTel +1 786-923-0251Fax +1 305-931-0124elosales.latam@elotouch.com

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