EVOLIS 0030 RFID IDENTIFY THE RIBBON AND SET THE PARAMETERS User Manual UserGuide Badgy100200 EN 2

EVOLIS RFID IDENTIFY THE RIBBON AND SET THE PARAMETERS UserGuide Badgy100200 EN 2

User Manual

USER GUIDEEvolis Card Printer © 201 All rights reserved. March 201.Ref. KU-%'*1-0-ENG Rev. A0Ev
CopyrightEvolis Card Printer © March 201. All rights reserved.Copyright noticeUsers must observe the copyright regulations applicable in their country. This manual must not be photocopied, translated, reproduced or transmitted, in whole or in part, for any reason and by any electronic or mechanical means whatsoever without the express written consent of the Evolis Card Printer company.All the information contained in this document is subject to change without prior notice.Evolis Card Printer cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.Trademarks, Evolis Premium Suite and Evolis High Trust are trademarks of Evolis Card Printer. All other trademarks belong to their respective holders.WarrantyRefer to the warranty notice supplied with your printer for warranty terms and conditions and limitations. Environmental informationEvolis is committed to helping the environment by reducing the energy consumption of its products.(YROLVSULQWHUVKDYHEHHQFHUWLÀHG(1(5*<67$5GXHWRWKHLUORZSRZHUFRQVXPSWLRQRecycling of end-of-life productsThe manufacture of the equipment that you have purchased required the extraction and use of natural resources. It may contain materials that are hazardous to health and the environment.To prevent the dispersal of such materials into our environment and reduce the pressure on our natural resources, we recommend that you use existing collection systems. These systems will appropriately re-use or recycle most of the materials in your end-of-life equipment.The crossed-out dustbin symbol on your device is a reminder to use these systems.If you need further information on collection, re-use and recycling systems, contact your local or regional waste management body.'R QRW KHVLWDWH WR FRQWDFW XV WR ÀQG RXW PRUH E\ YLVLWLQJ RXU ZHEVLWH DW www.evolis.com or by emailing the following address:info@evolis.com.2
About your new printerThank you for choosing an Evolis printer.Using your new printer, you will be able to create a wide variety of high-quality cards and badges which can be printed in various thicknesses, colours and styles. This printer uses consumables and accessories available from Evolis. For further details, visit our website at www.evolis.com.Warranty registrationPlease register on line at www.evolis.com to receive our special offers and general information.Once on the website, click on Drivers and Support then on Register your printerDQGÀOOLQDOOWKHÀHOGVJLYLQJLQSDUWLFXODUWKHPRGHODQGserial number found on your printer.Getting startedThe purpose of this user guide is to guide you, step by step, through your printer and how it works. Take some time to read it in order to better understand your printer and its features, and to save time during installation and use. $VZLWKDOO(YROLVSURGXFWVDJUHDWGHDORIFDUHKDVEHHQWDNHQRYHUWKLVPDQXDO6KRXOG\RXÀQGDQHUURUKRZHYHUSOHDVHOHWXVNQRZE\emailing us at info@evolis.com.ContentsThe bookmarks found top left of your screen can be used to navigate between the various sections in this user guide.IconsThe following icons are used in this manual to highlight important information: Information providing further details or depth about certain points in the main text.Indicates that failing to take the recommended action is liable to damage your printer.This symbol indicates that a video showing the procedure is available on the www.evolis.com website and clicking on it takes you straight to on-line help.This symbol links to Evolis Print Center, accessible from your computer, which you can use to administer and manage you printer and change its settings.3
Getting started1-1 Unpacking<RXUSULQWHULVVXSSOLHGZLWKVHYHUDODFFHVVRULHVWKDWZHDVN\RXWRORRNDWFORVHO\This list may vary depending on your location. The printer is shipped in special packaging designed to prevent any damage in transit. If you notice any visible damage, do not hesitate to contact the shipper and immediately inform your Evolis dealer, who will tell you the procedure to follow.Evolis takes great care over the quality of its packaging and we ask that you keep this packaging somewhere clean and dry. You will be asked for the full original packaging (outer box, inner wedges and protective bags) in the event that the printer is returned. If the printer is returned without its original packaging and components are damaged in transit, these components will no longer be covered by the warranty. You will be charged for new packaging for shipping the printer back to you.Accessories supplied with your printer:QQQQQ Power supply unit - SWITCHBOX Type F10723-ARU&:7W\SH.3/0.Mains power cable. USB cable. Installation, documentation and software CD-ROM.4XLFNLQVWDOODWLRQJXLGHIf any of these components is missing, please contact your Evolis dealer.Use only the power supply unit supplied with your Evolis printer.SWITCHBOX Type F10723-ARU&:7W\SH.3/0.Use only the USB cable supplied with your Evolis printer.The Evolis printer must be placed in a dry location, protected from dust and draughts but well-ventilated. Take FDUHWRNHHS\RXUSULQWHURQDÁDWVWXUG\VXUIDFHDEOHWREHDULWVZHLJKW41
A - Card input feeder B - Output hopper& - Control panel' - USB connectors( - Power cable socket) - Kensington lock1-2 Description of the printer and its functions51&DUGVDQGULEERQ3ULQWHU3XVKEXWWRQ
$FFHVV WR WKH VLGH SDQHOV RI WKH PDFKLQH DQG WKH RSWLRQ PRGXOH ÀWWLQJUHPRYDO DUHDV LV UHVWULFWHG WR \RXUUHWDLOHULQVWDOOHURUWRH[SHULHQFHGXVHUV7KHPDFKLQHVKRXOGDOZD\VEHGLVFRQQHFWHGIURPWKHSRZHUVXSSO\(unplugged) before carrying out any work on it.Look at the getting started video described in the following section.* - Thermal print head +- Serial number label61
1-3 Installation 1-3a CONNECTING THE PRINTER³ Connection to the power supplyThe printer must be connected to a properly protected and earthed electrical installation. FI: Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan.NO: Apparatet må tilkoples jordet stikkontakt.SE: Apparaten skall anslutas till jordat uttag. Connect the power cable to the power supply unit, then plug the power supply unit connector into the printer.1H[WSOXJWKHHQGRIWKHSRZHUFDEOHLQWRDQHDUWKHGSRZHUVRFNHW The printer is powered on: the control panel lights up showing the printer is working properly. If the control panel does not light, then either installation has not been carried out correctly or the printer is not working properly. Check the installation.Before attempting any maintenance, ensure that the power cable is always unplugged. For your personal safety, ensure that the cable and power supply unit remain easy to access, especially in the event of an emergency. To save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. The printer switches to hibernation mode after 30 minutes in standby mode.7KHVWDQGE\WLPHVFDQEHFRQÀJXUHGLQWKH(YROLV3ULQW&HQWHU,QVWDQGDUGVWDQGE\PRGHVHQGLQJDSULQWUHTXHVWUHVWDUWVWKHSULQWHUDQGTXLFNO\SUHVVLQJIRUVHFRQGRQWKHEXWWRQH[LWVWKHSULQWHUIURPKLEHUQDWLRQPRGH.³ Connecting the USB cableUnder no circumstances should you connect the USB data cable before installation of the printer driver is complete.Refer to the section on printer driver installation for further details, and follow the instructions carefully.71
1-3b RIBBONSEvolis original High Trust ribbons optimise your printer’s operation and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your printer and voids the manufacturer’s warranty for the printer. For optimum print quality, Evolis recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Maintenance section of this manual.³ Fitting the ribbonThe printer automatically recognises the ribbon inserted. Open the cover. Insert the ribbon as shown. Close the cover and press until a click is heard.  81
1-3c CARDS)RURSWLPXPTXDOLW\WKHFDUGVXVHGPXVWEH,62FHUWLÀHGUse only the card types recommended by Evolis.'RQRWWRXFKWKHSULQWDEOHVXUIDFHRIWKHFDUGVLQRUGHUWRSUHVHUYHSULQWTXDOLW\'RQRWXVHFDUGVWKDWKDYHEHHQGDPDJHGIROGHGHPERVVHGRUGURSSHGRQWKHÁRRUKeep your cards protected from dust.³ Loading the cards Open the card feeder. Insert the cards, a maximum of 50 cards of thickness 0.76 mm. Ensure the cards are positioned as illustrated in the diagram. Close the feeder.991  
³ Removing printed cardsOnce the print cycle is complete, cards are delivered into the output hopper below the card feeder. This output hopper is designed to collect the printed and/or encoded cards. The printer is equipped with an output hopper with a maximum capacity of 20 x 0.76 mm cards.101
Printing2-1 Installing the print driver1HZDGYDQFHGIXQFWLRQVDXWRPDWHSULQWHUFRQÀJXUDWLRQDIWHUWKHSULQWGULYHUKDVEHHQLQVWDOOHG<RXUSULQWHULVGHOLYHUHGZLWKD&'FRQWDLQLQJWKHSULQWGULYHUVIRU:LQGRZVDQG0DFLQWRVKSODWIRUPVTo install a print driver, insert the CD into your computer and select the print driver menu. A program will guide you through the entire installation process.Do not connect your USB cable to your computer until prompted to do so by the installation program.For the connection procedure, see the section on Connecting the Printer.)ROORZWKHLQVWDOODWLRQSURFHGXUHVFUXSXORXVO\$OOYHUVLRQVRI:LQGRZVDQG0DFLQWRVKUHTXLUHWKHXVHUWRKDYHadministrator rights to install the driver.2
2-2 Managing the print settingsOnce the ribbon has been installed, your Evolis printer will automatically adapt its parameters and settings to suit the ribbon.$JUDSKLFDSSOLFDWLRQFDOOHG(YROLV3ULQW&HQWHULVDYDLODEOHWRKHOS\RXLIQHFHVVDU\WRFKDQJHFHUWDLQSUHGHÀQHGVHWWLQJVTo access this application:QFrom the Start button on the bottom left of your screen in the Windows task bar, select All programs, Evolis Card Printer, Evolis Premium Suite, Evolis Print CenterQ The application displays all connected Evolis printers.2
Q Select the desired printer.Q Right click the name of the printer, select Properties to access the settings or double (left) click the name of the printer.3D\DWWHQWLRQWRWKHVHWWLQJVGHÀQHGXQGHUWKHSULQWGULYHU3URSHUWLHVDQGGRQRWKHVLWDWHWRFRQWDFW\RXU(YROLVdealer for any advice and assistance needed before making any changes.Please refer to the Evolis Print Center manual for more detail on the meanings of each of the settings.2
1RWLÀFDWLRQRIPHVVDJHVDQGZDUQLQJVThe Evolis Printer Manager has an additional function allowing the printer to communicate with the user ZLWKQRWLÀFDWLRQV.7KHUHDUHVHYHUDOW\SHVRIQRWLÀFDWLRQVQ Messages about the maintenance of the printer.Q Messages and alerts associated with the ribbons, their compatibility with your printer or the nature of your print requests.Q Warnings about problems which have stopped the printer.When the Evolis Printer Manager is active, a small icon is displayed in the bar on the bottom right of your screen.The colour of the icon varies according to the status of the printer:Q *UHHQ: Printer readyQ Orange: Information message issued - printing stoppedQ Red: Warning message issued - printing stoppedQ *UH\: Printer in hibernation mode, disconnected or communication interrupted.:KHQDQRWLÀFDWLRQLVLVVXHGLWLVGLVSOD\HGLQDZLQGRZRIWKHIROORZLQJW\SHDepending on the type of message, you can either: *HWDGGLWLRQDOKHOSIURPWKH(YROLVVXSSRUWVLWHUHTXLUHVDQ,QWHUQHWFRQQHFWLRQ Interrupt the printing task. Restart the task.The Evolis Printer Manager service can be disabled by right-clicking the Evolis icon on the status bar.,QWHUUXSWLQJWKH(YROLV3ULQWHU0DQDJHUVHUYLFHLVRQO\UHFRPPHQGHGLIWKHUHLVDFRQÁLFWZLWKRWKHUDSSOLFDWLRQVinstalled on your computer. The Evolis Printer Manager service is the best way of monitoring your printer effectively from your workstation.2
2-4 Printing a card$ODUJHQXPEHURI:LQGRZVDSSOLFDWLRQVDOORZGRFXPHQWVWREHSULQWHGIRUH[DPSOHWKHWRROVLQ0LFURVRIW·V2IÀFHVXLWHLH06:RUGMS-Access, Ms-Excel, MS-PowerPoint).7RJDLQIDPLOLDULW\ZLWKWKHOD\RXWRIDFDUGDQGFRQÀJXULQJLWVIRUPDWWLQJDQGSULQWLQJZHVXJJHVWWKHIROORZLQJH[DPSOH³ In Microsoft® WordAfter having set the Evolis printer as the default:Q Start the MS-Word applicationQ Click on the File in the menu bar, then on Page SetupQ In the Margins tab, set all margins to ‘0’, then in the Orientation section, select Landscape.Q The Paper tab has a Paper Size option, select CR80 CardQ For Word 2010: click the Page layout tab, then click on Size and select ‘CR80 Card‘Q Close the window by clicking OK.Your Word window should now look like this: <RXDUHUHDG\WRFXVWRPLVH\RXUFDUGE\DGGLQJWKHYDULRXVLWHPVWKDWJRWRPDNHup a card:Q Logo and IllustrationQ,GHQWLÀFDWLRQSKRWRQ Fixed and variable texts Q Bar Code, etc.Once ready, click on File and then on Print.2
Maintenance3-1 General warranty information<RXU(YROLVSULQWHUKDVEHHQGHVLJQHGWRJLYH\RXORQJVHUYLFHDQGQHHGVRQO\PLQLPDOUHJXODUPDLQWHQDQFH3OHDVHFRPSO\ZLWKWKHinstructions given below to ensure that it runs satisfactorily.Keep your warranty cover!The manufacturer’s warranty is subject to strict adherence to the routine servicing and maintenance instructions, and in particular the printer cleaning cycles.Any failure to follow the maintenance and servicing procedures described in this section voids the print head warranty. Evolis declines any liability where there has been a failure to carry out required maintenance on the printer.The print head is a wearing part and an extremely sensitive printer component. Its useful life can be seriously curtailed by the presence of dust, liquids or solids in the printer’s immediate environment, on the print head or on the cards. Users must take all necessary precautions to insert only clean cards, free of dust deposits or foreign bodies, into the machine. The frequency and quality of cleaning are decisive factors enabling users to extend the print head’s useful life and to ensure excellent print quality. Particular care must therefore be taken with cleaning. Users must comply with the servicing and maintenance instructions as fully described in this section.In addition, the use of Evolis brand ribbons (‘Evolis High Trust’) also ensures that your equipment operates properly. Use of ribbons not approved by Evolis may as a consequence affect the quality and reliability of print jobs, produce low quality printed output and even affect the printer’s operation. The manufacturer’s warranty does not cover physical damage or quality problems caused by using non-Evolis approved ribbons. Evolis provides replacement parts and consumables that you can refer to within this user guide or by visiting the website atwww.evolis.com.3
3-2 Routine printer cleaningThe print head warranty is directly linked to routine cleaning of your printer.,I\RXGRQRWFDUU\RXWWKLVFOHDQLQJDWWKHUHTXLUHGWLPHVWKHSULQWKHDGZDUUDQW\ZLOOFHDVHWREHYDOLGRecommended cleaning cycle: whenever the ribbon is changedMandatory cleaning cycle: when the cleaning warning is triggeredServicing accessory: 7VKDSHG cleaning card.<RXUSULQWHULVÀWWHGZLWKDFOHDQLQJZDUQLQJV\VWHPZKLFKLVWULJJHUHGDIWHUDFHUWDLQQXPEHURIFDUGVKDYHbeen inserted.You should proceed with the routine cleaning of your printer as soon as the warning is triggered.If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically voided owing to a failure to comply with your contractual maintenance obligations.3
Follow the procedure below to ensure you have carried out regular cleaning properly:Repeatedly running the adhesive card through the printer cleans the cleaning roller in order to maintain print quality and increases the service life of the print head. Remove the cover from the printer as shown. Using the lever, set the card thickness to the MAX position. Remove the ribbon as shown on the diagram. Close the cover and check it has clicked shut.3
 Open the feeder. Remove any cards present in the feeder. Close the feeder. Double click the cleaning button on the control panel before inserting the cleaning card.¡5HPRYHWKHÀOPIURPWKHDGKHVLYHFDUG and insert the cleaning card into the manual feeder as shown, adhesive side up . Cleaning starts.¢ The used cleaning card is ejected automatically by the manual feeder.Routine cleaning may also be carried out from the Evolis Print Center by clicking on "Start cleaning".Before using your printer, remember to reset the gauge to the desired card thickness.   ¡ ¢3¢ The used cleaning ctarts.is ejected automatically by the manual¡¢
3-3 SERVICING THE PRINT HEADRecommended cleaning cycle: every 5 routine cleaning cycles.Servicing accessory: cleaning penUnplug the printer from its power supply before cleaning the print head.Follow the cleaning cycles scrupulously.Avoid any contact between the print head and any metal or sharp objects.$YRLGWRXFKLQJWKHSULQWKHDGGLUHFWO\ZLWK\RXUÀQJHUVDVWKLVFRXOGDIIHFWSULQWTXDOLW\RUSHUPDQHQWO\GDPDJHthe print head.The cleaning pen can be used up to 8 times for cleaning the print head.Follow the procedure below: Remove the cover from the cleaning pen.8QSOXJWKHSRZHUVXSSO\FDEOHRSHQWKHFRYHUWKHQÀQGWKHSULQWKHDG*HQWO\UXEWKHSHQIURPOHIWWRULJKWDORQJWKHSULQWKHDGIRUDIHZVHFRQGV Close the cover. Reconnect the printer.Wait for 2 minutes after cleaning before using your printer.  3
HelpThis section gives a number of suggestions allowing problems that may arise when using your printer to be pinpointed. If you do not manage to solve your problem, this section also explains how to contact Evolis technical support.4-1 Warnings and diagnosisAlthough the Evolis printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.4-1a CONTROL PANEL WARNINGSSee section 1 - Description of the printer and its functions for further details about the control panel.OFFSTEADY LIGHTFLASHINGPushbuttonCards and ribbon43ULQWHU
Q The printer is ready to receive data.Q1RULEERQLQWKHSULQWHUO End of ribbon.Q The ribbon is not correctly ÀWWHGQ The ribbon is torn.Q The ribbon is not recognized.Check the condition of the ribbon in the printer. If you have a print job in progress, this restarts with a new card.Q The printer is receiving data.Q1RFDUGVLQWKHFDUGfeeder.Put cards back into the feeder - the process starts again.PRINTER READYRIBBONPROCESSINGCARDSQ Card loading error.Check cards have been loaded. For any other problem contact your Evolis dealer.4
Q The printer cover is open.Close the cover again. The printer starts up.PRINTER COVER OPENQ Card jammed in the printer.Q Mechanical component fault.Open the cover and hold down the pushbutton in order to eject the jammed card. For more details, refer to section 4-3b.If the problem persists, contact your Evolis dealer for assistance.MECHANICAL ERROR4Q The cooling system has been activated.The printer pauses for a few seconds and restarts once it has returned to its normal operating temperature.Q The printer is updating its Firmware.The printer restarts following the update.COOLING MODE FIRMWARE UPDATE
4-2 Diagnosis help,QWKLVVHFWLRQ\RXZLOOÀQGDOOWKHLQIRUPDWLRQ\RXQHHGWRFDUU\RXWDIHZVLPSOHFKHFNVWKDW\RXPD\EHDVNHGWRUXQE\\RXU(YROLVGHDOHUto help you as effectively as possible.4-2a PRINTING A TECHNICAL TEST CARDWe recommend that you print a technical test card to ensure that your printer is working properly. This card shows various items of WHFKQLFDOLQIRUPDWLRQFRQFHUQLQJWKHPDFKLQHVHULDOQXPEHUÀUPZDUHFOHDQLQJRSHUDWLRQVSULQWKHDGHWF<RXPD\EHDVNHGIRUthese by your dealer.³ Printing a technical test card:DLWIRUDQ\FXUUHQWSULQWMREVWRÀQLVK Check that there is a ribbon and card in the printer. Press the pushbutton for four seconds. All the warning lights go out. Press and hold down the pushbutton again. The pushbutton light comes on.5HOHDVHWKHSXVKEXWWRQRQFHWKHOLJKWÁDVKHV7KHWHVWFDUGLVSULQWHGLQFRORXULIDFRORXUULEERQLVÀWWHGLQWKHSULQWHURUPRQRFKURPHLIWKHULEERQLVPRQRFKURPH The printed card is ejected into the output hopper.Printing the technical test card can also be launched from the Evolis Print Center.4-2b PRINTING A GRAPHIC TEST CARDThe graphic test card is used to check the print quality in colour or monochrome, the offsets and whether the ribbon is synchronised correctly.7RSULQWWKHJUDSKLFWHVWFDUGFKHFNÀUVWRIDOOWKDWDULEERQDQGDFDUGDUHSUHVHQWLQWKHSULQWHU*RWREvolis Print Center, select System information and click on the Test cards tab. Then click the Graphic test card button. The card is printed and the printed card is ejected into the output hopper.Printing the graphic test card can only be launched from the Evolis Print Center.4
F,'(17,)<,1*,167$//('62)7:$5(9(56,216<RXFDQLGHQWLI\GLUHFWO\WKHV\VWHPYHUVLRQVLQVWDOOHGSULQWGULYHUVHWHWF In Evolis Print Center, double click the name of the printer to display its Properties. Click System information, then System information.4
4-3 TroubleshootingDo not attempt to use tools or other items to repair your printer in the event of problems, in case major damage is caused.4-3a PRINTING PROBLEMS³ Nothing prints Check the print driver&KHFNWKDWWKHUHLVDSULQWGULYHUIRU\RXUSULQWHULQWKH:LQGRZVFRQÀJXUDWLRQCheck that the printer is selected as the default printer. Check the printer's power supplyCheck that the power cable is correctly connected to the printer and to a working electrical socket.Check that the printer is on and that the pushbutton is lit.Make sure you are using the power supply unit supplied with the printer. Check the USB cableCheck that the USB cable is connecting the printer to your computer. Check the ribbon&KHFNWKDWWKHULEERQLVÀWWHGFRUUHFWO\DQGWKDWWKHFRYHULVFORVHG Check the cardsCheck that there are cards in the card feeder.Check that no cards are jammed in the printer. Print a test cardSee elsewhere in this section for the procedure to be followed.³ Blank card ejected Check the ribbon&KHFNWKDWWKHULEERQLVQRWÀQLVKHGRUGDPDJHG5HSODFHLWRUUHLQVWDOOLWLIQHFHVVDU\ The print head may be damagedPrint a test card.If the test card does not print, contact an Evolis dealer for technical support or visit the website at www.evolis.com.4
³ Poor print qualitySmall blemishes on the card Q The card surface may be dirty.Check that your cards are perfectly clean.Use new cards.Q Cleaning roller or print head clogged.Run a cleaning cycle.Horizontal white linesQ 7KHULEERQLVQRWFRUUHFWO\ÀWWHGCheck that there are no wrinkles on the ribbon surface.Q Print head dirty or damaged.Clean or replace the print head.Blurred imageQ 7KHULEERQLVQRWFRUUHFWO\ÀWWHGCheck that the ribbon is correctly positioned in the printer.Q Poor ribbon synchronisation.Open and close the printer cover to synchronise the ribbon.Q Dirty printer or cleaning roller.Clean the printerQ Use of incompatible cards.&KHFNWKDWWKHFDUGVXVHGPDWFKWKHVSHFLÀFDWLRQVWe recommend that you obtain your cards from an Evolis dealer.8VHRIFDUGVREWDLQHGHOVHZKHUHLVOLDEOHWRDGYHUVHO\DIIHFWSULQWTXDOLW\DQGRUGDPDJHWKHSULQWKHDG4
³ Partial or incorrect printing Check the print settingsCheck that no area of the card design to be printed is outside the print margins.&KHFNWKHGRFXPHQWRULHQWDWLRQSRUWUDLWRUODQGVFDSHLQWKH(YROLV3ULQW&HQWHUFRQÀJXUDWLRQ Check the interface cableIf irregular characters are printed, check that you are in fact using the USB cable supplied with your printer.Check the connection between the computer and the printer.Try using another cable of the same type. Check that the printer is cleanClean the printer, especially the cleaning roller.See the maintenance section. Check that the cards are cleanStore your cards protected from dust. Check the ribbon&KHFNWKDWWKHULEERQLVÀWWHGFRUUHFWO\Check that the ribbon spools freely. Check the print headShould horizontal straight lines appear on printed cards, it is likely that the print head is dirty or damaged.See the section on maintenance and troubleshooting. If the problem persists, contact an Evolis dealer or visit the website at www.evolis.com.4
4-3b FREEING JAMMED CARDS Control panel displays:Do not turn off your printer as this cancels pending print jobs in the printer’s memory.Remove the card as follows: Open the printer cover and remove the ribbon. Press the pushbutton to turn the card transport rollers. If the card is still stuck inside the printer, slide it manually towards WKHSULQWHURXWSXW,IWKHUHLVPRUHWKDQRQHFDUGDOZD\VSXVKWKHWRSRQHÀUVW Replace the ribbon, then close the printer cover.To prevent card jams: Check that the card thickness gauge is correctly adjusted.&KHFNWKDWWKHWKLFNQHVVRIWKHFDUGVXVHGPDWFKHVWKHVSHFLÀFDWLRQVVHWRXWLQ$SSHQGL[$´7HFKQLFDOVSHFLÀFDWLRQVµin this manual.&KHFNWKDWWKHFDUGVDUHÁDW.HHSWKHPLQDKRUL]RQWDOSRVLWLRQ&KHFNWKDWWKHFDUGVDUHQRWVWXFNWRJHWKHU6KXIÁHWKHFDUGVEHIRUHORDGLQJWKHPQ Card jammed in the printer. Print jobs are interrupted.MECHANICAL ERROR4
4-3c REPLACING THE PRINT HEADThe print head is a sensitive component of your equipment. It determines the print quality, and regular servicing along with an immediate HQYLURQPHQW IUHH IURP GXVW RU RWKHU SDUWLFOHV HQVXUH D OHQJWK\ XVHIXO OLIH 1RQHWKHOHVV WKH SULQW KHDG PD\ VRPHWLPHV QHHG WR EHreplaced. Evolis has designed a unique device enabling users to undertake such replacement with no tools needed, simply by following the instructions very carefully.Before doing anything else, please contact your Evolis dealer in order to check the advisability of replacing the print head. The dealer will supply a new print head if need be.For more information on print head warranties, refer to the Evolis warranty booklet.4
To exchange the print head, please proceed as follows:Before changing the print head, please unplug the power cable.³ Step 1 - Removing the defective print head Open the printer cover. Locate the print head. Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots. Tilt the head carefully downwards and disconnect the connector linked to the cable without using force on the mechanism.4mechanism.m.m.m.m.m.m.m.m.m.m.m.m.m.m.m.m.m.m.m.m.
³ Step 2 - Installing the new print head1RWHWKHFRGHVKRZQRQWKHZKLWHODEHOVWXFNRQWKHSULQWKHDG<RXZLOOEHDVNHGIRUWKLVFRGHLQ6WHS Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs of the fork in their slots . Then lower it by pressing on the two forks , a click will be heard. Connect the cable into its socket, making sure it is the right way round. Do not use any force, as this part is relatively fragile. Press down on each side of the connector to ensure a good connection is made. The head is back in position. &ORVHWKHFRYHU7KHSULQWKHDGLVQRZÀWWHG4
³6WHS&RQÀJXULQJWKHQHZSULQWKHDG Power up the printer and check that it is properly connected to a computer on which the printer’s Evolis Print Center is installed. In Maintenance of Evolis Print Center, click on the Change print head tab.(QWHUWKH3.1QXPEHURIWKHSULQWKHDGNLWLQEnter PKN no., the number you noted down in step 2. Then click &RQÀUP.If the print head kit number is not entered correctly, printer malfunctions may occur and the warranty may be voided.4
4-3d UPDATING THE FIRMWARE (under Windows)8SGDWLQJWKHÀUPZDUHLVDVLPSOHRSHUDWLRQEXWRQHZKLFKLIQRWSURSHUO\FRPSOHWHGFDQUHVXOWLQ\RXUSULQWHUEUHDNLQJGRZQBefore any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an XSJUDGH,QJHQHUDOVXFKXSGDWHVDUHRQO\UHTXLUHGLQWKHHYHQWRISUREOHPRUPDOIXQFWLRQWKDWKDVEHHQFOHDUO\LGHQWLÀHGE\\RXU(YROLVdealer.Updates can be downloaded from the website at www.evolis.com: *RWRWKHSupport & Drivers menu, then select your printer model and click on the Print drivers and Firmware link.7KHQFOLFNRQWKHÀOHIRUWKHFRUUHVSRQGLQJ)LUPZDUH$FFHSWWKHGRZQORDGWKHQVDYHWKHÀOHLQDGLUHFWRU\RQ\RXUKDUGGULYH7KHÀUPZDUHLVVWRUHGFRPSUHVVHGDVD]LSÀOHZKLFK\RXZLOOQHHGWRH[WUDFW7KHQGRXEOHFOLFNRQWKHÀOHLQWKHGLUHFWRU\LQRUGHUWRUXQWKHÀUPZDUHLQVWDOODWLRQSURJUDP When requested by the program, follow the instructions in order to select the printer and start the operation. The ÀUPZDUHGRZQORDGLVLQSURJUHVV$IWHUDERXWWKLUW\VHFRQGVWKHÀUPZDUHKDVWUDQVIHUUHGWRWKHSULQWHUDQGWKHRSHUDWLRQLVFRPSOHWH,IWKHSULQWHULVQRWVKRZLQJD¶5($'<·VWDWXVWKLVPHDQVWKDWWKHXSGDWHKDVQRWEHHQFDUULHGRXWFRUUHFWO\RUSRVVLEO\that the printer is not working properly. Check the connection cables and run a new update.The update is complete, and your equipment is ready to customise your cards.Never interrupt the transfer between computer and printer during the download phase (powering off the printer or computer, unplugging a cable). This would result in a complete inability to restart the printer. Should such an incident occur, please contact your Evolis dealer, who will replace your printer’s processing board.7KHXSGDWHRIWKHÀUPZDUHFDQEHFDUULHGRXWIURPWKH(YROLV3ULQW&HQWHU4
4-3e UPDATING THE PRINT DRIVER 8SGDWLQJWKHSULQWGULYHULVDWDVNWKDWLVUHTXLUHGLQRUGHUWRÀ[PDOIXQFWLRQVRUJDLQWKHEHQHÀWRIQHZRSWLRQVBefore any update, please contact your Evolis dealer who will be able to guide you on the advisability or otherwise of carrying out an upgrade.Updates can be downloaded from the website at www.evolis.com: *RWRWKHSupport & Drivers menu, then select your printer model and click on the Print drivers and Firmware link.7KHQFOLFNRQWKHÀOHIRUWKHFRUUHVSRQGLQJSULQWGULYHU$FFHSWWKHGRZQORDGWKHQVDYHWKHÀOHLQDGLUHFWRU\RQ\RXUKDUGGULYH7KHÀUPZDUHLVVWRUHGFRPSUHVVHGDVD]LSÀOHZKLFK\RXZLOOQHHGWRH[WUDFW7KHQGRXEOHFOLFNRQWKHVHWXSH[HÀOHWKDW\RXKDYHMXVWGRZQORDGHGLQRUGHUWRUXQWKHLQVWDOODWLRQSURJUDPFor more details about the procedure, please see the Installing the print driver section.4
4-4 Technical support,I\RXDUHKDYLQJGLIÀFXOWLHVLQFRQÀJXULQJDQGXVLQJ\RXUSULQWHUUHDGWKLVPDQXDOFDUHIXOO\If you do not manage to solve your problem, you can obtain further information and help from the Evolis partner network.4-4a EVOLIS PARTNER NETWORKFor any unresolved technical problem, contact an Evolis dealer. If you do not know any Evolis dealers, visit the www.evolis.com website and send us your question. Evolis will pass on the contact details of your nearest Evolis dealer. When calling an Evolis dealer, you do need to be close to your computer and ready to provide the following information:<RXUSULQWHUPRGHODQGVHULDOQXPEHU7KHFRQÀJXUDWLRQDQGRSHUDWLQJV\VWHPWKDW\RXDUHXVLQJ A description of the incident that has occurred A description of the steps that you have taken to resolve the problem.,QDGGLWLRQWRHQDEOH\RXWRÀQGDQVZHUVWR\RXUTXHVWLRQVWKHwww.evolis.com website includes a number of aspects related to day-to-day use of your printer.4-4b FINDING INFORMATION ON WWW.EVOLIS.COM,I\RXQHHGDGGLWLRQDOWHFKQLFDOKHOS\RXZLOOÀQGDJUHDWGHDO RILQIRUPDWLRQRQXVLQJDQG WURXEOHVKRRWLQJ(YROLVSULQWHUVXQGHUWKHDrivers and Support section on the Evolis website at www.evolis.com.7KLVVHFWLRQRIIHUVGRZQORDGVRIWKHODWHVWYHUVLRQVRIÀUPZDUHSULQWGULYHUVDQGXVHUPDQXDOVYLGHRVDERXWXVLQJDQGPDLQWDLQLQJ(YROLVprinters, and an FAQ* section giving answers to the most frequently asked questions.*FAQ: Frequently Asked Questions4
Appendix A$7HFKQLFDOVSHFLÀFDWLRQVThis section presents your printer’s technical printing properties. ³ General technical featuresQQQQQ Single side print module, edge-to-edge printing Colour sublimation and monochrome thermal transfer 0 dpi print head (11.8 dots/mm) 16 million colours 16MB RAM³ Printing speedFull card print%DGJ\Q<0&.2Q0RQRFKURPHFDUGVKRXUFDUGVKRXU³ Card management and technical dataQQQQQ Automatic feeder Feeder capacity: 50 cards (0.76 mm – 30 mil) Output hopper capacity: 20 cards (0.76 mm – 30 mil) Card types: PVC and composite PVC cards, recycled PET cards, PET, ABS1 and special clear overlaid cards1 Card format: ISO CR80 - ISO 7810 (53,98 mm x 85,60 mm)1 8QGHUVSHFLÀFFRQGLWLRQVAFull card print%DGJ\Q<0&.2Q0RQRFKURPHFDUGVKRXUFDUGVKRXU
³ RibbonsTo maximise the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use Evolis High Trust ribbons.Q$XWRPDWLFLGHQWLÀFDWLRQDQGVHWWLQJQ Ribbon inserted in a cassette to make handling easierQ*UDSKLFQRWLÀFDWLRQRIWKHULEERQOHYHODOPRVWÀQLVKHGÀQLVKHGQ Integrated ribbon saving for monochrome printingQ Ribbon: <0&.2SULQWVUROO .2SULQWVUROO 0RQRFKURPHULEERQVXSWRSULQWVUROO1 +RORJUDPULEERQSULQWVUROO1 8QGHUVSHFLÀFFRQGLWLRQV³ Ports/connectivityQ USB 1.1 (compatible 3.0)Q Ethernet port available as an option.³ DisplayQ LEDsQ*UDSKLFSULQWHUQRWLÀFDWLRQV1: )HHGHUHPSW\ 5LEERQQHDUO\ÀQLVKHGÀQLVKHGZDUQLQJ (WF1 Dependant on your version of Windows³ SoftwareQ Supplied with Evolis Premium Suite for Windows:  3ULQWHUGULYHU (YROLV3ULQW&HQWHUIRUWKHDGPLQLVWUDWLRQPDQDJHPHQWDQGFRQÀJXUDWLRQRIWKHSULQWHU (YROLV3ULQWHU0DQDJHUIRUWZRZD\JUDSKLFQRWLÀFDWLRQ1 &RPSDWLEOHZLWK:LQGRZV;3639LVWD:2:Q Other platforms:  /LQX[RQUHTXHVW15HTXLUHVQHWFOLHQWSURÀOHYHUVLRQ2 For older versions of Windows, upon request onlyA
³ Warranty conditionsQQ  years' warranty (printer and print head) Warranty extensions available (contact your Evolis reseller)³ Dimensions and weightQQ Dimensions (H x W x L): 1 x 20 x  mmWeight:  kg³ Acoustics (tested in accordance with ISO 7779)Q Sound pressure in assistant positions LpAmFRORXUPRGH<0&.2,QRSHUDWLRQG%$ 6WDQGE\PRGHEDFNJURXQGQRLVHOHYHO³ SecurityQ Kensington security lockQ Data encryption for magnetic encoding11 Available for the ‘Expert’ range and above³(FRGHVLJQDQGFHUWLÀFDWLRQVQ Standby mode and reduced power consumptionQ Printer (1(5*<67$5FHUWLÀHGQ Printer meets the Energy Related Products Directive, ErP, 2009/125/EC³ Contents of the packagingQQQQQ Printer CD-ROM with printer driver, user manuals USB cable Power supply unit Power supply lead (differs according to region)A
³ Options & accessoriesQQ&RORXUVDYDLODEOH)LUHUHGDQG*UH\%URZQ Ethernet TCP-IP1³&HUWLÀFDWLRQVDQGGHFODUDWLRQRIFRQIRUPLW\³ Power supplyQQ3RZHUVXSSO\PRGXOH9ROWV$&+]$3ULQWHU9ROWV'&$³ EnvironmentQ Min/max operating temperature: 15° / 30 °C (59° / 86 °F)Q Humidity: 20% to 65% without condensationQ Min/max storage temperature: –5° / +70 °C (23° / 158 °F)Q Storage humidity: 20% to 70% without condensationQ Ventilation in operation: open air³ OtherQ Resident fonts$ULDO$ULDOEROG %DUFRGHVFRGHFRGH($1LQWHUZHDYHGA CE, FCC, IEC, VCCI, CCC, KC ErP 2009/125/CE, (1(5*<67$5, RoHSQQ
Appendix BB1 - Compliance statementsIn this section, you will nd the certications for your Evolis printer.Compliance statementsConcerning Safety and Electromagnetic Compatibility of Radio Equipment (R&TTE 1999/5/CE, 2006/95/CE and 2004/108/CE Directives)Manufacturer name: Evolis Card PrinterManufacturer address: 14, avenue de la FontaineEquipment name: Z.I. Angers Beaucouzé 49070 Beaucouzé, France Badgy100 & Badgy200Year of manufacture: 2014I, the undersigned,Serge Olivier, Declare under my own responsibility, that the product described above complies with the essential applicable requirements of the 1999/5/CE, 2006/95/CE and 2004/108/CE directives:Article 3.1 b: (electromagnetic compatibility protection requirement)Safety standard applied EN60950-1:2006 + A11: 2009 + A1: 2010 + A12: 2011EN50364:2001EN62311:2008Article 3.1 b: (electromagnetic compatibility protection requirements)EMC standard applied EN55022:2006 + A1EN55024:1998 + A1 + A2EN61000-3-2:2006EN61000-3-3:2008EN301489-3:V1.4.1Article 3.2: (Good use of the radio frequency spectrum to avoid undesirable interferences)EMC standard applied EN302291-2 V1.1.1Full name: Serge Olivier Position: R&D Director Date: 2014Signature:EUROPE - Norway Only: This product is designed for IT power system with phase-to-phase voltage 230V. Earth grounding is via the polarized, 3-wire power cord.FI: “Laite on liitettävä suojamaadoitus koskettimilla varustettuun pistorasiaan”SE: “Apparaten skall anslutas till jordat uttag”NO: “Apparatet må tilkoples jordet stikkontakt”FCC Federal Communications Commission noticeRadio frequency interference in the United StatesThe Badgy100 and Badgy 200 models complie with the following specification: FCC Part 15, Subpart A, Section 15.107(a) and Additional information:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try the following measures: - Reorient or relocate the receiving antenna.- Increase the distance between the equipment and the radio or television.- Connect the equipment to a circuit other than that to which the receiver is connected.- Consult the supplier or an experienced radio/TV technician.Use of a shielded twisted pair cable is necessary to comply with the restrictions laid down by part 15 of the FCC Rules for Class B digital devices.Pursuant to Part 15.21 of the FCC Rules, any changes or modifications made to this equipment without the express, written consent of Evolis Card Printer may cause harmful interference and void the FCC authorisation to operate this equipment.This equipment complies with FCC’s radiation exposure limits set forth for an uncontrolled environment under the following conditions :1.This equipment should be installed and operated such that a minimum separation distance of 20 cm is maintained between the radiator (antenna) and user’s/nearby person’s body at all times.2.This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.This device complies with the Industry Canada CNRs applicable to licence-exempt audio devices. Their use is authorised subject to the following two conditions: (1) the device must not cause interference and (2), the user of the device must accept any radio interference to which they may be subject even if the jamming is liable to adversely affect operation.Japanese radio frequency interference (VCCI)This equipment is Class B information technology equipment based on the rules laid down by the Voluntary Control Council For Interference by Information Technology Equipment (VCCI). Its use in or close to a residential area may cause radio interference, in which case, you must take appropriate steps.41BSection 15.109(a) Class B Digital device

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