Digital Security Controls 143G4000 Cellular alarm communicator User Manual

Digital Security Controls Ltd. Cellular alarm communicator

Installation manual

3G40003G (HSPA) WIRELESS ALARMCOMMUNICATORINSTALLATION MANUALV4.0WARNING: This manual contains information on limitations regarding prod-uct use and function and information on the limitations as to liability of the man-ufacturer. The entire manual should be carefully read.
iIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Ratings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Identification of Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3Installing the 3G40000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4Connecting the 3G4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Status LEDS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Operating Principles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Simulated Landline Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Panel Transmission Monitoring (PTM) . . . . . . . . . . . . . . . . . . . . . . . . .6Wireless Communications Sequence . . . . . . . . . . . . . . . . . . . . . . . . .6Inputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Activating the Outputs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Swinger Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Hardware Default . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7Low Power Radio Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8CONNECT 24 Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . .8Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83G4000 Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12TABLE OF CONTENTS
iiIMPORTANTThe equipment is fixed, wall-mounted and shall be installed in the position specified inthese instructions. The equipment enclosure must be fully assembled and closed, with allthe necessary screws/tabs and secured to a wall before operation. Internal wiring mustbe routed in a manner that prevents:- Excessive strain on wire and on terminal connections- Loosening of terminal; connections- Damage of conductor insulationWARNING:Never install this equipment during a lightning storm!Instruct the end-user to:- Not attempt to service this product. Opening or removing covers may expose the userto dangerous voltages or other risks. Any servicing shall be referred to trained servicepersons only.- Use authorized accessories only with this equipment.Do not dispose of the battery in fire or water. Disposing of the battery in a fire will causerupture and explosion.Do not dispose of the waste battery as unsorted municipal waste. Consult your localregulations and /or laws regarding recycling with regard to this lithium battery pack. Doingso will help protect the environment. Some of the materials that are found within the bat-tery could become toxic if not disposed of properly and may affect the environment.
Introduction1The 3G4000 is a wireless communicator that sends alarm system information to a Sur-Gard SG-System I,II, III or IV Receiver through a 3G (HSPA) or 2G (GPRS) wireless network. This wireless communicator canbe used with UL/ULC Listed compatible control units, as indicated in the manufacturer's installationinstructions.NOTE: The 3G4000 is designed to work with the Contact ID communication format as described in SIA DC-05 Standard. Before completing the field installation of the alarm monitoring system please ensure com-munication with the supervising central station is successful by sending several events and getting confir-mation that they have been received.Features• Compatible with 4-digit or 10-digit Contact ID communication format as described in SIA DC-05Standard. Example of suitable compatible alarm panels: DSC Models PC1864, PC1832, PC1616,PC4020.• Simulates landline• Switches automatically to the 3G (HSPA) or 2G (GPRS) network in the event of landline trouble(e.g., line down)• Wireless Signal Indicator• Four programmable outputs• Contains one 12V - 1.2 Ah battery• Case Tamper Output• Landline overvoltage protection• Tri-band UMTS/HSPA; Quad-Band GSM/EDGE Radio• Four programmable inputs• 3G (HSPA)/2G (GPRS) / Internet communication with Sur-Gard SG-SystemI/II/III/IV• Panel transmission monitoring for up to four phone numbersTechnical SpecificationsThe input voltage to the 3G4000 can be drawn from the UL/ULC Listed control panel or provided by anexternal UL/ULC Listed power supply rated for the application (external power-limited source).NOTE: The power supply must be Class 2, Power Limited. For residential applications a suitable power adap-tor is model DSC ADP1310-NAU (for USA) and model DSC ADP1310-NA (for Canada).RatingsPower Supply Ratings - Input Voltage (for long-term operation)JP3-OFF with internal battery: ...........................13.7VDC requiredCurrent ConsumptionAverage: ...........................................120mA*Peak: .............................................700mA** Plus any current drawn from the 3G4000 AUX+ terminalWorking Voltage Range ...................................7.2VDCBattery: ...................................NiMH, rated 7.2V, 2.2AhBattery charging voltage: .....................................7VDCBattery charging current: ....................................150mANOTE: Battery must be replaced every 3-5 years.Operating frequency: .................................850/1900MHzAntenna gain: .........................................2.0dBiEnvironmental SpecificationsOperating temperature: ............................0°C-49°C (32°F-120°F)Humidity: ............................93%RH Maximum (non-condensing)Mechanical SpecificationsDimensions (plastic enclosure, painted): ...... 125mm × 220mm × 22mm / 4.8” × 4” × 0.875”Weight (without battery): ................................400g / 1.2ozSimulated Telco Loop specifications (TIP/RING)On-Hook Voltage: .......................................35VDCLoop Current .......................................... 25mALoop Resistance ......................................600Ohms
Identification of Parts2Figure 1 - PartsAREAROUTAREAROUTAREAROUTINHIBITSIINHIBITINHIBITANT1-+OPEN OPENUA674 JK1REV02TH2FIDB1SW1CON2C94C95C97FIDB4FIDB2TH3CON1C96M2CON5TH1PCLINKSERIAL NUMBER1000X500TIP RING T1 R1Z1 PGM1 Z2 PGM2DC IN+-14131082911124A253 6471All circuits are classified for UL installations as Power Limited/Class II Power Limited except for the battery leads which are not power limited. Do not route any wiring over circuit boards. Maintain at least 1” (25.4mm) separation. A minimum 1/4” (6.4mm) of separation must be maintained at all points between Power Limited wiring and all other non-Power Limited wiring. Route wires as indicated above. NOTE: NOTE: For UL/ULC installations, For UL/ULC installations, connections between the alarm connections between the alarm control panel outputs (telephone control panel outputs (telephone interface Tip/Ring, output relay interface Tip/Ring, output relay contacts) and 3G4000 inputs contacts) and 3G4000 inputs (Tip/Ring, Z1-Z4) shall be run in (Tip/Ring, Z1-Z4) shall be run in a mechanical protective conduit a mechanical protective conduit within 20ft (6m) of one another within 20ft (6m) of one another and in the same roomand in the same room. . NOTE: For UL/ULC installations, connections between the alarm control panel outputs (telephone interface Tip/Ring, output relay contacts) and 3G4000 inputs (TIP/RING/Z1/Z2) shall be run in a mechanical protective conduit within 20ft (6m) of one another and in the same room. Table1:PartsParts1 Plastic Casing2 Anchor Screw Holes (3mm)3 SIM Card Holder4 3G Antenna4A 3G External Antenna (Optional)*5 3G (HSPA) Radio Module6 Antenna Connector7 Antenna Mounting Hardware8 Tamper Switch9 Status LEDs (see page 5)10 Terminal Blocks11 PC-Link Connector12 Battery Connector13 Cable Entry14 7.2V - 2.2Ah Battery* Use only DSC provided antenna.
3This equipment 3G4000 is fixed and shall be installed by Service Persons only (Service Person isdefined as a person having the appropriate technical training and experience necessary to beaware of hazards to which that person may be exposed in performing a task, and of measuresavailable to minimize the risks to that person or other persons). It shall be installed and usedwithin an environment that provides the pollution degree max 2, over voltages category II, innon-hazardous, indoor locations only. This manual shall be used with the Installation Manual ofthe relevant alarm control panel. All instructions specified within that manual must be observed.DescriptionThis 3G4000 manages transmissions to a central station and can simulate the landline in the event oftrouble (e.g., landline down) or even substitute the landline completely in areas where the 3G or 2Gwireless service is provided and a landline is not available.The 3G4000 has the capability of communicating alarm signals via the 3G or 2G data network. Thiscapability ensures a fast, reliable path to central stations equipped with a Sur-Gard SG-System I / II / III /IV Receiver. By connecting a 3G4000 to a control panel's standard PSTN interface, telephone-basedContact ID signals are decoded and seamlessly routed through the 3G or 2G network to any of thecompatible receiver options.The performance of the 3G4000 depends greatly on wireless network coverage. Therefore, it should notbe mounted without first performing placement tests to determine the best location for reception(minimum of one green LED ON). Optional antenna kits – GS15/25/50-ANT (15ft/4.6m, 25ft/7.6m or50ft/15.2m) – are available.The 3G4000 requires enrollment with CONNECT 24 to operate. Dealer application forms andadditional information on the CONNECT 24 Voice Response Unit (VRU) and web user interface canbe found at www.connect24.com, or at the following telephone numbers:USA 1-888-251-7458 CANADA 1-888-955-5583For UL Residential Fire and Burglary installations, the 3G4000 is listed as a sole means of communicationor as a back up when used in conjunction with a POTS line (dialer). For UL Residential Fire installations,when installed in the alternate enclosure for 3G4000RF, the 3G4000 has provisions for 24-hour standbypower.For UL Commercial Burglary installations, the 3G4000 is listed as a sole means of communication(supervision window of 200s required at monitoring station) or as a back-up when used in conjunctionwith a POTS line (dialer).The 3G4000 shall be powered from any compatible listed control unit or compatible listed power supply thatcomplies with the ratings specified on page 1. The power supply shall be listed for burglary applications andprovide a minimum of 4 hours standby power capabilities. An example of a suitable listed compatible controlunit is the DSC Model PC1864 with an AUX output rated 11.1 - 12.6VDC. An example of a suitable Listedpower supply is DSC Model PC5204 with an AUX output rated 11.6 - 12.6VDC.For ULC Commercial Fire Monitoring installations the 3G4000 is listed as a passive communicationsystem when used in conjunction with a POTS line (dialer). Fire alarms shall be sent simultaneously overboth communication methods (wireless network and PSTN).For ULC Commercial Burglary installations the 3G4000 is listed as a passive communication system withcommunication line security level P2 when used as a back up in conjunction with a POTS line (dialer).For ULC Residential Fire and Burglary installations the 3G4000 is listed as a sole means communicationor as a back up when used in conjunction with a POTS line (dialer).
Installing the 3G40004CONNECT 24 Enrolment InformationOnly authorized dealers can enrol a 3G4000 with CONNECT 24. Dealer application forms and additionalinformation on the CONNECT 24 Voice Response Unit (VRU) can be found at the CONNECT 24 websitewww.connect24.com. Please contact CONNECT 24 at the number below for assistance:USA 1-888-251-7458 CANADA 1-888-955-5583NOTE: Step 1 should be performed before turning on the 3G4000 unit.NOTE: Before inserting or removing the SIM card, please ensure the unit is turned off.STEP 1 - Initialize the 3G4000 with Connect 24VRU EnrolmentCall the VRU at the toll-free number: 1-866-910-3865. Follow the voice prompts and enter your profilenumber, installer ID number, installer PIN number and SIM number. Ensure that all information isavailable and at hand before calling the VRU. It is recommended that the radio initialization beperformed at least 24 hours in advance of installation to ensure SIM activation will be complete.WEB EnrolmentIf you have credentials for www.connect24.com, you may also initialize the 3G4000 via the web. Pleasecheck with your Connect 24 Master Reseller or Connect 24 Customer Service for more details.STEP 2 - Determine the Best Signal Location1. Remove the front panel.2. Fit the 3G antenna [2]. Ensure the 3G antenna mounting hardware is fastened securely [3].3. Attach the 3G radio module with the 3G antenna connector. Ensure that the connector is secure.4. Turn on the 3G4000 and check the signal strength.4.1 Connect the battery connector.4.2 Connect the DC power source to +/- 12V terminals.5. Allow the unit to power up.NOTE: The green LEDs will indicate the signal strength. The bottom green LED must be ON forthe location to be acceptable. Please refer to the ‘Status LEDs’ section for more information.6. Power down the 3G4000 by removing the DC power source and battery leads.STEP 3 - Connect the 3G40001. Using the cabinet, mark the four screw locations. Drill the anchor screw holes.NOTE: Check for cable conduits and water pipes before drilling.2. Using anchor screws (not provided), mount the cabinet to the wall.3. Run the cables through the cable entry [13] or through the cabinet knockouts.4. Complete the connections on the terminal blocks [11].NOTE: Ensure that power and Telco circuit connections are made only after the cabinet has beensecured to the building or structure, and has been connected to the protective earth ground.Descriptions of the terminals can be found in the ‘Connecting the 3G4000’ section.5. Reattach the front cover [1] securely to the cabinet.NOTE: Please refer to Figure 2 at the end of this manual for wiring diagram.
Connecting the 3G40005TIP (1) / RNG (2) External Telephone Line - These terminals must be connected directly to theincoming telephone line.T1 (3) / R1 (4) Internal Telephone Line - These terminals must be connected to the TIP and RING ofthe control panel.Zone 1 (5) and Zone (7) Programmable Inputs -These terminals can be set up to trigger events.Refer to `Inputs' for details.PGM1 (6), PGM2 (8) Programmable Open-collector Outputs - These outputs can be activated byprogrammed events. Refer to ‘Activating the Outputs’ for details. The maximum current sink of eachoutput must not exceed 50mA.DC in + (9), DC in - (10) Device Power Supply -These terminals must be connected to a rated powersupply. Once the connections are completed, connect the battery, [12] in Figure 1) to a 7.2V, 2.2Ahbattery.Status LEDsNOTE: When disposing of batteries, follow the instructions and precautions printed on the bat-teries, and contact your municipal offices for information on the disposal of used batteries.The 3G4000 interface has four status LEDs. The following describes the control panel status LEDs.NOTE: The top two LEDs blink during the Initializing and Programming phases.RED - This LED is normally Off; but, it will flash in the event of a trouble. This LED will switch onwithin three minutes in the event of wireless Module [16] trouble, or when the wireless Network isunavailable, ‘No Service’. If this LED flashes, the following list indicates the specific trouble based onthe number of flashes, by priority. When turned on, the 3G4000 checks for the trouble conditions tobe restored in the order listed below. The 3G4000 indicates the status of the highest priority,unrestored trouble condition with the corresponding number of flashes of the red LED. Once thehighest priority trouble condition has been cleared, the next highest priority trouble condition isdisplayed (if applicable).1 flash -Battery Trouble (Battery with low voltage output)2 flashes -Radio/SIM Trouble (Battery absent or SIM Card disconnected)3 flashes -Wireless Network Problem (SIM not active, poor signal strength, antenna not connected)4 flashes -Insufficient Signal Strength (poor location)5 flashes -Connect 24 Configuration SMS Trouble (Improper VRU programming. Once the configu-ration is ready, turn off power for 2-3 seconds to allow the unit to restart and request again)6 flashes -Receiver not available (Improper VRU programming, receiver absent)7 flashes -Power Supply Trouble (DC power supply absent)Off -No TroublesYELLOW - When this LED is On (solid), a Phone Line Trouble condition exists. This LED switcheson when the interface switches to the Wireless Network (due to a Landline trouble condition).This LED flashes slowly in the event of an incoming or outgoing voice call (regardless of theoperating status of the landline). This LED can also flash quickly once (Wireless TX) or twice(Wireless RX).GREEN (Top) - When this LED is On, the reception is optimal. This LED switches On only whenthe other Green LED is on.GREEN (Bottom) - If this LED is Off and the Red LED is On, the Wireless Network service isunavailable (NO SERVICE). This LED flashes when the Wireless Network reception is poor. If thisLED is on, the 3G4000 is able to communicate with the 3G (HSPA) or 2G (GPRS) network.
Operating Principles6Simulated Landline ModeThe simulated landline provides the alarm control panel (with dialer interface) with a back up line in theevent of PSTN line trouble. If the voltage on the landline terminals (TIP/RNG) drops below 2.8V for aperiod of between 10 seconds and 45 seconds - depending on the device connected to the T1/R1terminals- the 3G4000 switches the connected telephone device to the wireless network. After waitingbetween 30 and 40 seconds, it checks the landline for one of the following:• If the landline has been restored, the 3G4000 switches the connected device back to the landline,OR• If the landline is still down, the 3G4000 continues the simulation until the landline is restored. The3G4000 will not switch during ongoing calls.NOTE: When the landline is down, the 3G4000 provides a dial tone to any device connected toT1 and R1, including any telephones on the premises. The phones on the premises will not, how-ever, be able to dial out over the 3G4000.Panel Transmission Monitoring (PTM)The 3G4000 can also monitor the panel’s attempt to communicate with the central station. If itdetermines that the panel is having difficulty, it switches the line to the wireless network. This feature isonly active when the 3G4000 is configured as a back up communicator. This feature is in addition to theregular line voltage detection.The 3G4000 monitors the phone line for four consecutive failed attempts within a 12-minute window. Afailed attempt is assumed to have occurred when a line seizure takes place during dialing (either the alarmpanel or the customer telephone), but no 1400Hz tone (or Contact Kiss-off) is sent from the receiver.Once the conditions for a failed attempt are met, the 3G4000 connects the panel to the wirelessnetwork to communicate the events. When the 3G4000 switches the line it stays in this mode until thepanel hangs up. On the next event the 3G4000 restarts the error detection sequence before switching.The 3G4000 performs this sequence on any phone number that is detected on the line. Specific centralstation phone numbers can be programmed into the 3G4000 if desired. Up to four, 20-digit numberscan be added to your profile at Connect 24. If programmed, the 3G4000 will only look for Contact IDKiss-off after these numbers are dialed. A Telephone Line Monitoring trouble (PGM output activationand/or reporting code if applicable) is also activated and/or transmitted when the PTM is activated. Arestoral is sent at the end of the call.Wireless Communications Sequence• When an alarm is triggered, the control panel goes off-hook.• The 3G4000 asserts a dial tone.• The Control panel dials the number of the central station. Ensure that the alarm panel inserts aminimum one second pause, or has Dial Tone Search enabled before dialing the number.• The 3G4000 detects the DTMF dialing and stops dial tone.NOTE: The 3G4000 is unable to decode pulse dialing.• The 3G4000 sends the required Contact ID dual-tone handshake to the panel.• After receiving the handshake, the control panel transmits an alarm message in Contact ID format.• The 3G4000 decodes and transforms the Contact ID digits into an IP packet and sends it to thecentral station receiver over the wireless network.• The central station receiver acknowledges the alarm and sends a command to the 3G4000 to gen-erate the corresponding 1400Hz Kiss-off signal for a minimum of 800msec.After the 3G4000 generates a Kiss-off signal, it sends the next alarm or, if no further alarms need to besent, the control panel goes on-hook.InputsThe 3G4000 has 2 inputs that can be used to trigger specific communications. These events will transmitusing Contact ID format with Inputs 1-2 reporting as [991] to [994] respectively.Default settings are:INPUT 1- FIREINPUT 2 - PANIC ALARMThese inputs are normally open and will activate when a short condition is detected between theterminal and the COM. Refer to the 3G4000 Wiring Diagram (Figure 2) at the back of this manual.NOTE: These inputs communicate using Contact ID format.
7NOTE: For UL/ULC installations, connections between alarm panel outputs and 3G4000 inputs mustbe run in protective mechanical conduits. To reduce interference with the antenna, it is recom-mended that the metal conduit is not connected to the knock-outs in the top of the cabinet.OutputsThe 3G4000 has four programmable outputs to activate in response to the associated events. Referto the 3G4000 Wiring Diagram (Figure 2) at the back of this manual.Activating the OutputsThe 3G4000 has four open collector outputs capable of a maximum of 50mA. Internal events on the3G4000 can trigger the outputs to turn on an LED or activate an input on the host panel. The defaultsettings are as follows.OUTPUT 1 Wireless Module or Network Trouble - Output is normally high and will switch toground when the 3G4000 can not communicate with the 3G or 2G network.OUTPUT 2 General Module Trouble - Output is normally low and will switch to high when aWireless Network Trouble, Power Supply/Battery Trouble, and/or a Failure to Communicate (FTC)trouble is detected.NOTE: PGM4 must be connected to the control panel as shown in Figure 4 (Residential appli-cations) or Figures 8-9 (Commercial applications). Program the control panel input Zone/Pointas 24hr ‘Supervisory’ with keypad-only notification when activated. Output 4 on the 3G4000must be set as ‘Active High’.NOTE: Once an output has been activated automatically, it will not restore its state until all thecauses of activation are cleared.Contact IDEvents Description Event CodesINPUT 1 ACTIVATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E110 FIRE ZONE 001 991INPUT 1 RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R110 FIRE ZONE 001 991INPUT 2 ACTIVATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E120 PANIC ALARM ZONE 002 992INPUT 2 RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .R120 PANIC ALARM ZONE 002 992PSTN LINE DOWN:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E351 TELCO 1 FAULT 000PSTN LINE RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R351 TELCO 1 FAULT 00012V INPUT LOSS: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E337 EXP. MOD. DC LOSS 00012V INPUT RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R337 EXP. MOD. DC LOSS 000LOW BATTERY ALERT: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . E338 EXP. MOD. LOW BAT 000LOW BATTERY RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R338 EXP. MOD. LOW BAT 000PERIODIC REPORT: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .E603 PERIODIC RF XMISSION 000PERIODIC REPORT WITH OFF-NORMAL CONDITION: . . E608 PERIODIC TEST XMISSION SYSTEM TROUBLE PRESENT 0003G UNIT ACTIVATION: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R552 RADIO XMITTER DISABLED 000FTC RESTORAL: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . R354 FAILURE TO COMMUNICATE 000Swinger ShutdownSwinger Shutdown is followed by a PSTN line trouble, limiting this event to a maximum of 3 troublereports every 24 hours (including the PSTN line trouble sent when PTM is active). The condition willrestore at midnight at which point the counter is reset.Hardware DefaultTo perform a hardware default and force the unit to get the latest configuration from Connect 24,follow these steps:• Power down the unit.• Place a short between the PGM1 and Input 1 terminals.• Power up the unit. This will perform a hardware default and request the configuration fromConnect 24.• Remove the short between PGM1 and Input 1.NOTE: If the unit has previously received programming from Connect 24, a hardware defaultis required to initiate the download of the latest configuration from Connect 24. Failure to doso will result in the unit transmitting with the previously programmed configuration.NOTE: A Hardware default must be performed when the SIM card is being swapped.Low Power Radio ShutdownWhen the battery voltage reaches the low battery threshold of 6V, the unit turns off the radio toprevent unnecessary network registrations. In this state, the unit does not communicate any events.Radio shutdown is indicated by the LEDs as follows:
8• for 1 second -- red is on, yellow is off, green 1 is off, and green 2 is off.• for 1 second -- red is off, yellow is on, green 1 is on, and green 2 is on.This LED sequence will continue to be displayed until the low battery voltage is restored and the radioenabled again.Connect 24 Remote ProgrammingThe inputs, outputs, and other features can be remotely programmed through Connect 24 for fast andconvenient installation using the internet.Troubleshooting GuideNOTE: This programming option has not been investigated by UL.Powering up the 3G4000 – when powering up the 3G4000, always connect the battery first beforeconnecting primary DC power from the control panel or transformer.Wiring Primary –R-1/T-1 of 3G4000 to RING/TIP of control panel, DC power from control panel or DCtransformer to DC input, backup battery if JP3 OFF.Wiring Backup –Incoming line to RING/TIP on 3G4000, R-1/T-1 of 3G4000 to RING/TIP of controlpanel, R-1/T-1 of control panel to house phones, DC power from control panel or DC transformer to DCinput, backup battery if JP3 OFF.Testing Communications –when the 3G4000 transmits a signal for the control panel, or for aninternal transmission, the YELLOW light will flash one time when the signal is transmitted and two timeswhen it gets a kiss-off.SIM –the SIM should be activated at least 24 hours prior to installation. The 3G4000 will show signalstrength with an inactive SIM, however it will display the signal strength of any available wirelessnetwork. The SIM must be active to ensure the signal strength displayed is that of the wireless networkprovider for which the SIM belongs to.Panel Programming –the control panel should be programmed to communicate Contact ID exactlythe same way it would be programmed to communicate Contact ID over the telephone line.Green Light Status What it means: Signal Strength StatusBoth Green Lights ON Excellent SignalStrength• Unit can be installed in the current mountinglocation.One Green Light ON Good Signal Strength • Unit can be installed in the current mountinglocation.Bottom Green LightFLASHINGPoor Signal Strength • Ensure the antenna cable is plugged securelyinto the radio connector.• If the SIM is active, connect a battery to theunit and test various locations for good/excel-lent signal strength.• Connect an antenna extension kit (GS-15ANT,GS-25ANT or GS-50ANT).Both Green LightsOFFNo Signal Strength • If the red light is also FLASHING, refer to theRED light chart.• Verify SIM card is activated.• Ensure the antenna cable is plugged securelyinto the radio connector.• If the SIM is active, connect a battery to theunit and test various locations for good/excel-lent signal strength.• Connect an antenna extension kit (GS-15ANT,GS-25ANT or GS-50ANT).
Yellow Light StatusWhat It Means: Wireless Communicator Status/Communication IndicatorBlue Light ON • When used as the primary communicator, the yellow light will always beON.• When used as a backup communicator, the yellow light will be ON whenthere is a no phone line connected to the 3G4000 TIP and RING, or the linevoltage goes below 2.8VDC.Blue Light OFF • Indicates a good phone line is connected to the 3G4000. (more than 2.8VDC detected across the 3G4000 TIP and RING terminals).Blue LightFLASHING• The yellow light will flash one time when the 3G4000 transmits a signaland two times when a kissoff is received.Red Light StatusWhat it means:Trouble Status Trouble Status - Troubleshooting StepsOne Flash 3G4000 Low Battery • Measure the battery under load and verify it ischarged to at least 12.5 VDC. If not, wait at least 1hour for the battery to charge.• Remove the battery and measure the voltage acrossthe two battery leads; the voltage should be at least13.5 VDC.• Verify the input DC supply is rated at 13.8VDC @120mA minimum.• Ensure the 3G4000 jumper J3 is OFF.Two Flashes SIM/Radio Trouble • Ensure the SIM Card is inserted correctly and firmly.• Ensure the antenna cable is plugged securely into theradio connector.• Ensure the power source connected to the 3G4000 isproviding 13.8VDC @ 120mA and that the battery isfully charged.ThreeFlashesWireless Network Prob-lem• Ensure the SIM card has been activated.• The antenna cable should be plugged securely intothe radio connector.• Ensure there is good signal strength (at least onegreen light ON).• Verify the installation area is not experiencing a net-work outage.Four Flashes Insufficient SignalStrength• Ensure there is good signal strength (at least one3G4000 green light ON).• Ensure the antenna cable is plugged securely into theradio connector.Five Flashes Configuration Trouble • Ensure the SIM card is activated.Six Flashes Receiver Not Available • Contact the monitoring station to verify that the3G4000 programming is correct (port, IP address,DNIS).• Contact your central station to verify they are notexperiencing any receiver issues.SevenFlashesDC Supply Trouble • Ensure the power source connected to the 3G4000 isproviding 13.8VDC @ 120mA.9
10The Red light will flash to indicate various trouble conditions outlined previously. If multiple troubleconditions are present, the red light will flash according to the highest priority trouble. For example, ifboth a 3G4000 low battery trouble (one flash) and an insufficient signal strength trouble (four flashes)are present; the red light will flash one time. Once the 3G4000 low battery trouble condition iscorrected, the red light will then begin flashing four times.General Troubles With Your SystemThe control panel is displaying a tele-phone line trouble condition• Ensure T1 and R1 of the 3G4000 are wired to the TIPand RING terminals of the control panel.• If the 3G4000 is being used as the primary communica-tor, the yellow light will always be ON.• If the 3G4000 red light is FLASHING, refer to the RedLight Status Chart.The control panel displays a commu-nication trouble condition• Ensure the panel is programmed for Contact ID.• Ensure the control panel does not indicate a TLM trou-ble condition.• If the 3G4000 red light is FLASHING refer to the RedLight Status chart in this guide.No signals are received at the centralstation but no trouble condition isdisplayed• Ensure the control panel has a central station phonenumber programmed.• Ensure the control panel has the correct account num-ber programmed.• Verify the reporting codes are programmed or the autoContact ID option is enabled.• Ensure the control panel communicator is enabled.• Connect a handset to T1 and R1 of the 3G4000 in mon-itor mode to verify the control panel is trying to commu-nicate.Not receiving internal signals gener-ated directly from the 3G4000• Ensure the 3G4000 was initialized with the correctaccount number. This can be checked by logging intothe Connect 24 website.• Ensure that there are no trouble conditions on the3G4000.The 3G4000 Yellow and Red lightsflash constantly• Ensure there is good signal strength (at least one3G4000 green light ON).• Ensure the SIM card is activated. Depending on signalstrength and network activity it can take up to 10 min-utes for the network to program the unit; wait at least15 minutes for the programming to be completed.• Cycle power and verify SIM and signal.The phone line is seized when the3G4000 is connected• Verify correct phone line wiring.• Ensure the Ringer Equivalency Number (REN) is notbeing exceeded on the line.General InformationRemoving/Connecting the antenna • To remove the antenna from the 3G4000, place yourthumb on the end of the connector at the modem, thenplace a screwdriver between the modem and connector.Gently turn the screwdriver away to ‘pop’ out the con-nector from the modem.• To install the antenna, firmly push the connector intothe modem until it ‘snaps’ into place.
11Enrolling a 3G4000 • The 3G4000 can be enrolled by going through theGVRU voice prompt, and completing the activation ofthe SIM card, and the initialization of the 3G4000.• The 3G4000 can also be enrolled using the Connect 24website (www.connect24.com).SIM card activation period • A SIM card can take up to 24 hours to be activated bythe provider. However, it typically takes less than anhour for the SIM card to be activated.Checking SIM status •Gotowww.connect24.com and login. A search can beperformed for a specific account and its current status• SIM status can also be checked through the GVRU.Critical Shutdown on 3G4000backup battery• If the 3G4000 backup battery is used and is below10.5VDC, the unit will go into critical shutdown.• The critical shutdown state will be displayed by the redlight flashing followed by the yellow and two greenlights flashing.• The lights will continue to flash in this sequence untilthe battery is charged above 12.4VDC.Swinger Shutdown for TelephoneLine Monitor (TLM) transmissions forbackup units• If the 3G4000 is configured as a backup, it can send amaximum of 3 TLM troubles and restorals per day.• TLM Swinger Shutdown only affects signal transmis-sions, not the functionality of the 3G4000 lights or PGMoutputs.Critical Shutdown on 3G4000backup battery• If the 3G4000 backup battery is used and is below10.5VDC, the unit will go into critical shutdown.• The critical shutdown state will be displayed by the redlight flashing followed by the yellow and two greenlights flashing.• The lights will continue to flash in this sequence untilthe battery is charged above 12.4VDC.Swinger Shutdown for TelephoneLine Monitor (TLM) transmissions forbackup units• If the 3G4000 is configured as a backup, it can send amaximum of 3 TLM troubles and restorals per day.• TLM Swinger Shutdown only affects signal transmis-sions, not the functionality of the 3G4000 lights or PGMoutputs.General Information
3G4000 Wiring Diagrams12Figure 2 - Wiring Diagram1K5Battery not requiredif JP3 is ON9-14VDC/ *700mA (max)SupervisionRelayOptionaluse of PGMoutput (SeeProgramming)WARNING: Incorrect connections may result in PTC failure or improper operation. Inspect wiring and ensure connections are correct before turning on.All circuits are classified for UL installations as Power Limited/Class II Power Limited. Do not route any wiring over circuit boards. Maintain at least 1” (25.4mm) separation. A minimum 1/4” (6.4mm) separation must be maintained at all points between Power Limited wiring and all other Non-Power Limited wiring. Route wires as indicated in the diagram.NOTE: For ULC Commercial Burglary Installation requirements please refer to Figures 5, 6, 7 and to the ULC Installation Guide P/N 29002157.Telephone LineConnectionRJ-45Examples of Control Units/Subscribers Units or Power Supplies compatible models: DSC PC1864, PC1832, PC1616, PC5204, etc.Electrical Ratings: 13.7 VDC / 700 mAPower Supply: COM BURG, use listed control panel; RES FIRE/BURG,use ADP1320-NAU/NA (US/CDN) and Battery: 7.2V/2.2AhFor use in dry indoor ordinary locations only. For installation refer to NFPA70, 72.Alarm Control Panel withDialler Interface(Supports Contact ID and SIA formats)BATTERYSealed Rechargeable7.2V / 2.2AhRM1-UL InstallationsRM1C-ULC InstallationsConnect relay contacts to a zone input on the alarm control panel for 3G4000 troubles supervision (24hr-type zone)TIPRINGPanel Aux Power or External Power Supply (13.8VDC required for normal, long-term operation)Typical battery charge: 30-50 mARecommended Model: 12V/1.2Ah 3G4000TIP RING T1 R1 Z1 PGM1 Z2 PGM2 DC IN+-12345679810WARNING!HIGH VOLTAGE. DISCONNECT DC POWER AND TELEPHONE LINES PRIOR TO SERVICING.Incorrect connections may result in failureor improper operation.}Inputs to be connectedto dry contact outputsfrom alarm control panel(Use No. 26 AWG wires for the connection to PSTN)
3G4000 Wiring Diagrams13Figure 3 - Telephone ConnectionRED (R)GREEN (T)GRAY (R)BROWN (T)RJ-31XRINGTIPCONTROL PANELIncomingPhone lineHandset RITITIRITIPRING3G4000TIP RING T1 R1 Z1 PGM1 Z2 PGM2 DC IN+-1 2 3 4 5 6 7 98 10Figure 4 - Power Supply and Supervision Wiring DiagramControl Panel EOL Resistor See Note 3 CONTROL PANELDSC Supervision Relay See Note 2DSCRM-2 RELAYNCCNO+12VDCGNDAux Power+ - 3G4000(BLK/WHT) +13.8VDC(BLK ) GNDDSC ADP1310-NAU Power AdaptorTIP RING T1 R1 Z1 PGM1 Z2 PGM2 DC IN+-1 2 3 4 5 6 7 9ZONE TERMINALS(See Note 1)- + 810NOTES1. Program the Zone/Point as “Supervisory” type with keypad only annunciation when in Alarm. Do NOT use a point that is normally used for 2-Wire Smoke detectors.2. The power Supervision relay, RM-2 is only used when the 3G4000 is not powered by the control panel. When the Radio is powered by the control panel the relay is not required since a loss of input power will generate a signal to the CMC. 3. Output 4 on the 3G4000 must be set as “Active High” (default).4. When powering the 3G4000 Radio by an Auxiliary Power supply that has its own backup battery, insert JP3 jumper on the radio and remove the 1.2AH battery that came with the radio.The following wiring diagrams (Figures 5 to 7) are examples of ULC Listed Fire Monitoring Installationconnections.
3G4000 Wiring Diagrams14Figure 5 - Fire Alarm Control Unit and 3G Transmitter AUX Power (12V/700mA) RM1C ULC Relay Fire Alarm Control Unit TIP/RING Zone Input Outputs FireTrouble 3G WirelessTransmitter 3G4000T1/R1 TIP/RINGZone PGM2Inputs Output 3G4000 cabinet 3G (HSPA) or2G (GPRS)AC Input NOTES:- Power for 3G4000 shall be provided from Fire Alarm Control Unit or separately Listed power supply rated for the application, 12V/700mA (Jumper JP3 shall be set to on for Fire Monitoring). - All wiring connections must be run in a protective conduit. - For local supervision of the wireless transmitter connect PGM output from 3G4000 to one zone input on the Fire Alarm Control Unit. - Dry Contact Trouble output from ULC Listed Fire Alarm Control Unit must be connected to zone input on the 3G4000 for supervision of Tip/Ring connection. - Fire Alarms must be sent over both communication channels. Fire output from Fire Alarm Control Unit must be connected to the Input 1 on the 3G4000. - 24h Test Transmission must be enabled on the dialler and on the 3G4000. PSTNFigure 6 - DSC Subscribers’ Unit Fire and 3G Transmitter Mounted in the Same Room(y) Fire Alarm Control Unit Outputs FireSupervisory Trouble DSCSubscribers’ Unit FireZoneInputs TIP TIP RING PGM1 DSC Keypad LCD4501 PK55XX3G WirelessTransmitter 3G4000T1/R1 TIP/RING Zone Input PGM2 AUX Power 12V/700mA RM1C ULC Relay PC5003CPC4050CRcabinet3G (HSPA)/2G (GPRS) PSTNAC Input AC Input NOTES:- Power for 3G4000 must be provided from Fire Alarm Control Unit or separately listed power supply rated for the application (12V/700mA) (Jumper JP3 shall be on for Fire Monitoring).- All wiring connections must be run in a protective conduit.- Phone Line Monitoring (TLM) must be enabled. - Connect PGM4 output from 3G4000 (Trouble Conditions) to a zone input on the Subscriber Unit for supervision of the GSM Transmitter. - 24hr Test Transmission over phone line (PSTN) and 3G4000 must be enabled. - Fire Alarms must be sent over both communication channels. - On the Subscribers’ Unit, program PGM1 for PC1616/PC1832/PC1864 as System Event (Section [009] as type 10; Section [501] Fire Event option 2 ON). An alternate option is to program PGM1 as ZoneFollower (Sec [009] = 29) and assign Fire Zone to PGM1in Section [551]. Ensure Bit 3 is on in [501]. In this case,a restored fire alarm condition does not require the DSCcontrol panel to be reset.For PC4020 program PGM1 as type 49 Steady Fire ([00070049]). - Dry contact outputs from ULC Listed Fire Alarm Control Unit must be connected to zone inputs on the ULC Listed DSC Subscribers’ Unit Fire. PC4020 PC1864 PC1832 PC1616RM1C ULC Relay 3G4000 cabinet - Phone Line trouble is indicated by Yellow LED on 3G4000. - Refer to detailed diagrams in Figure 7.
3G4000 Wiring Diagrams15Figure 7 - DSC Subscribers’ Unit Fire and 3G Wireless Transmitter Mounted Remotelyyg p yPLEASE NOTE THAT EITHER RM1C ULC OR RM2 RELAYSCAN BE USED FOR ULC INSTALLATIONS Fire Alarm Control Unit Outputs FireSupervisory Trouble DSCSubscribers’ Unit FireZoneInputsTIPRING PGM1 DSC Keypad LCD4501 PK55XX3G WirelessTransmitter 3G4000T1/R1 PGM1 TIP/RING Zone Input PGM2 AUX Power 12V/700mA RM1C ULC Relay PC5003CPC4050CRcabinet3G (HSPA)/2G (GPRS) PSTNAC Input AC Input PC4020 PC1864 PC1832 PC1616RM1C ULC Relay GS30XX cabinet RM1C ULC Relay NOTES: - Connect PGM output from 3G4000 (Phone Line Trouble) to a zone input on the subscriber unit for supervision of the phone line voltage.- When the 3G4000 is installed remotely from the DSC Control Panel, it is required to monitor the Phone Line Trouble condition at the keypad by using an additional RM1C Relay. - Refer to detailed diagrams in Figure 8.
16IMPORTANT READ CAREFULLY: DSC Software purchased with or without Products and Components is copyrighted and is purchased underthe following license terms:• This End User License Agreement ("EULA") is a legal agreement between You (the company, individual or entity who acquired the Soft-ware and any related Hardware) and Digital Security Controls, a divi-sion of Tyco Safety Products Canada Ltd. ("DSC"), the manufacturer of the integrated security systems and the developer of the software and any related products or components ("HARDWARE") which You acquired. • If the DSC software product ("SOFTWARE PRODUCT" or "SOFTWARE") is intended to be accompanied by HARDWARE, and is NOT accom-panied by new HARDWARE, You may not use, copy or install the SOFTWARE PRODUCT. The SOFTWARE PRODUCT includes com-puter software, and may include associated media, printed materials, and "online" or electronic documentation. • Any software provided along with the SOFTWARE PRODUCT that is associated with a separate end user license agreement is licensed to You under the terms of that license agreement. • By installing, copying, downloading, storing, accessing or otherwise using the SOFTWARE PRODUCT, You agree unconditionally to be bound by the terms of this EULA, even if this EULA is deemed to be a modification of any previous arrangement or contract. If You do not agree to the terms of this EULA, DSC is unwilling to license the SOFT-WARE PRODUCT to You, and You have no right to use it.SOFTWARE PRODUCT LICENSEThe SOFTWARE PRODUCT is protected by copyright laws and interna-tional copyright treaties, as well as other intellectual property laws and treaties. The SOFTWARE PRODUCT is licensed, not sold. 1. GRANT OF LICENSE. This EULA grants You the followingrights:(a) Software Installation and Use - For each license You acquire, You may have only one copy of the SOFTWARE PRODUCT installed. (b) Storage/Network Use - The SOFTWARE PRODUCT may not be installed, accessed, displayed, run, shared or used concurrently on or from different computers, including a workstation, terminal or other digi-tal electronic device ("Device"). In other words, if You have several work-stations, You will have to acquire a license for each workstation where the SOFTWARE will be used.(c) Backup Copy - You may make back up copies of the SOFTWARE PRODUCT, but You may only have one copy per license installed at any given time. You may use the back up copy solely for archival purposes. Except as expressly provided in this EULA, You may not otherwise make copies of the SOFTWARE PRODUCT, including the printed materials accompanying the SOFTWARE.2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS(a) Limitations on Reverse Engineering, Decompilation and Disassembly - You may not reverse engineer, decompile, or disassemble the SOFT-WARE PRODUCT, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. You may not make any changes or modifications to the Software, without the written permission of an officer of DSC. You may not remove any proprietary notices, marks or labels from the Software Product. You shall institute reasonable measures to ensure compliance with the terms and conditions of this EULA.(b) Separation of Components - The SOFTWARE PRODUCT is licensed as a single product. Its component parts may not be separated for use on more than one HARDWARE unit.(c) Single INTEGRATED PRODUCT - If You acquired this SOFTWARE with HARDWARE, then the SOFTWARE PRODUCT is licensed with the HARDWARE as a single integrated product. In this case, the SOFT-WARE PRODUCT may only be used with the HARDWARE as set forth in this EULA.(d) Rental - You may not rent, lease or lend the SOFTWARE PRODUCT. You may not make it available to others or post it on a server or web site.(e) Software Product Transfer - You may transfer all of Your rights under this EULA only as part of a permanent sale or transfer of the HARD-WARE, provided You retain no copies, You transfer all of the SOFTWARE PRODUCT (including all component parts, the media and printed mate-rials, any upgrades and this EULA), and provided the recipient agrees to the terms of this EULA. If the SOFTWARE PRODUCT is an upgrade, any transfer must also include all prior versions of the SOFTWARE PRODUCT.(f) Termination - Without prejudice to any other rights, DSC may termi-nate this EULA if You fail to comply with the terms and conditions of this EULA. In such event, You must destroy all copies of the SOFTWARE PRODUCT and all of its component parts.(g) Trademarks - This EULA does not grant You any rights in connection with any trademarks or service marks of DSC or its suppliers.3. COPYRIGHTAll title and intellectual property rights in and to the SOFTWARE PROD-UCT (including but not limited to any images, photographs, and text incorporated into the SOFTWARE PRODUCT), the accompanying printed materials, and any copies of the SOFTWARE PRODUCT, are owned by DSC or its suppliers. You may not copy the printed materials accompanying the SOFTWARE PRODUCT. All title and intellectual prop-erty rights in and to the content which may be accessed through use of the SOFTWARE PRODUCT are the property of the respective content owner and may be protected by applicable copyright or other intellec-tual property laws and treaties. This EULA grants You no rights to use such content. All rights not expressly granted under this EULA are reserved by DSC and its suppliers.4. EXPORT RESTRICTIONSYou agree that You will not export or re export the SOFTWARE PROD-UCT to any country, person, or entity subject to Canadian export restric-tions. 5. CHOICE OF LAW: This Software License Agreement is governedby the laws of the Province of Ontario, Canada.6. ARBITRATIONAll disputes arising in connection with this Agreement shall be deter-mined by final and binding arbitration in accordance with the Arbitration Act, and the parties agree to be bound by the arbitrator's decision. The place of arbitration shall be Toronto, Canada, and the language of the arbitration shall be English.7. LIMITED WARRANTY(a) NO WARRANTYDSC PROVIDES THE SOFTWARE "AS IS" WITHOUT WARRANTY. DSC DOES NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS OR THAT OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.(b) CHANGES IN OPERATING ENVIRONMENTDSC shall not be responsible for problems caused by changes in the operating characteristics of the HARDWARE, or for problems in the inter-action of the SOFTWARE PRODUCT with non-DSC-SOFTWARE or HARDWARE PRODUCTS.(c) LIMITATION OF LIABILITY; WARRANTY REFLECTS ALLOCATION OF RISK IN ANY EVENT, IF ANY STATUTE IMPLIES WARRANTIES OR CONDI-TIONS NOT STATED IN THIS LICENSE AGREEMENT, DSC'S ENTIRE LIABILITY UNDER ANY PROVISION OF THIS LICENSE AGREEMENT SHALL BE LIMITED TO THE GREATER OF THE AMOUNT ACTUALLY PAID BY YOU TO LICENSE THE SOFTWARE PRODUCT AND FIVE CANADIAN DOLLARS (CAD$5.00). BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITA-TION MAY NOT APPLY TO YOU.(d) DISCLAIMER OF WARRANTIESTHIS WARRANTY CONTAINS THE ENTIRE WARRANTY AND SHALL BE IN LIEU OF ANY AND ALL OTHER WARRANTIES, WHETHER EXPRESSED OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON THE PART OF DSC. DSC MAKES NO OTHER WARRANTIES. DSC NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON PURPORTING TO ACT ON ITS BEHALF TO MODIFY OR TO CHANGE THIS WARRANTY, NOR TO ASSUME FOR IT ANY OTHER WARRANTY OR LIABILITY CONCERNING THIS SOFTWARE PRODUCT.(e) EXCLUSIVE REMEDY AND LIMITATION OF WARRANTYUNDER NO CIRCUMSTANCES SHALL DSC BE LIABLE FOR ANY SPE-CIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF THE SOFTWARE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF SUBSTITUTE OR REPLACE-MENT EQUIPMENT, FACILITIES OR SERVICES, DOWN TIME, PUR-CHASERS TIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUS-TOMERS, AND INJURY TO PROPERTY.WARNING: DSC recommends that the entire system be completelytested on a regular basis. However, despite frequent testing, and dueto, but not limited to, criminal tampering or electrical disruption, it ispossible for this SOFTWARE PRODUCT to fail to perform asexpected.
MODIFICATION STATEMENTDigital Security Controls has not approved any changes ormodifications to this device by the user. Any changes or modificationscould void the user’s authority to operate the equipment.Digital Security Controls n’approuve aucune modification apportée àl’appareil par l’utilisateur, quelle qu’en soit la nature. Toutchangement ou modification peuvent annuler le droit d’utilisation del’appareil par l’utilisateur.INTERFERENCE STATEMENTThis device complies with Part 15 of the FCC Rules and IndustryCanada licence-exempt RSS standard(s). Operation is subject to thefollowing two conditions: (1) this device may not cause interference,and (2) this device must accept any interference, including interferencethat may cause undesired operation of the device.Le présent appareil est conforme aux CNR d'Industrie Canadaapplicables aux appareils radio exempts de licence. L'exploitation estautorisée aux deux conditions suivantes : (1) l'appareil ne doit pasproduire de brouillage, et (2) l'utilisateur de l'appareil doit acceptertout brouillage radioélectrique subi, même si le brouillage estsusceptible d'en compromettre le fonctionnement.WIRELESS NOTICEThis equipment complies with FCC and IC radiation exposure limits setforth for an uncontrolled environment. The antenna should be installedand operated with minimum distance of 20 cm between the radiator andyour body.Antenna gain must be below:This transmitter must not be co-located or operating in conjunctionwith any other antenna or transmitter.Cet appareil est conforme aux limites d'exposition aux rayonnementsde la IC pour un environnement non contrôlé. L'antenne doit êtreinstallé de façon à garder une distance minimale de 20 centimètresentre la source de rayonnements et votre corps.Gain de l'antenne doit être ci-dessous:L'émetteur ne doit pas être colocalisé ni fonctionner conjointementavec à autre antenne ou autre émetteur.FCC CLASS B DIGITAL DEVICE NOTICEThis equipment has been tested and found to comply with the limits fora Class B digital device, pursuant to part 15 of the FCC Rules. Theselimits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates usesand can radiate radio frequency energy and, if not installed and used inaccordance with the instructions, may cause harmful interference toradio communications. However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment does causeharmful interference to radio or television reception, which can bedetermined by turning the equipment off and on, the user is encouragedto try to correct the interference by one or more of the followingmeasures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from thatto which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for helpCAN ICES-3 (B) / NMB-3 (B)This Class B digital apparatus complies with Canadian ICES-003.Cet appareil numérique de classe B est conforme à la normecanadienne ICES-003.FCC ID:F53143G4000IC: 160A-3G4000Telephone Connection RequirementsFrequency band 3G4000GSM 850 / FDD V 6.93 dBiPCS 1900 / FDD II 2.51 dBiBande de fréquence 3G4000GSM 850 / FDD V 6.93 dBiPCS 1900 / FDD II 2.51 dBiA plug and jack used to connect this equipment to the premises wiring andtelephone network must comply with the applicable FCC Part 68 rules andrequirements adopted by the ACTA. A compliant telephone cord andmodular plug is provided with this product. It is designed to be connectedto a compatible modular jack that is also compliant. See installationinstructions for details.Ringer Equivalence Number (REN)The REN is used to determine the number of devices that may be connectedto a telephone line. Excessive RENs on a telephone line may result in thedevices not ringing in response to an incoming call.In most but not all areas, the sum of RENs should not exceed five (5.0). Tobe certain of the number of devices that may be connected to a line, asdetermined by the total RENs, contact the local Telephone Company. Forproducts approved after July 23, 2001, the REN for this product is part ofthe product identifier that has the format. US: AAAEQ##TXXXX. Thedigits represented by ## are the REN without a decimal point (e.g., 03 is aREN of 0.3). For earlier products, the REN is separately shown on the label.Incidence of HarmIf this equipment 3G4000 causes harm to the telephone network, thetelephone company will notify you in advance that temporarydiscontinuance of service may be required. But if advance notice is notpractical, the Telephone Company will notify the customer as soon aspossible. Also, you will be advised of your right to file a complaint with theFCC if you believe it is necessary.Changes in Telephone Company Equipment or FacilitiesThe Telephone Company may make changes in its facilities, equipment,operations or procedures that could affect the operation of the equipment.If this happens the Telephone Company will provide advance notice inorder for you to make necessary modifications to maintain uninterruptedservice.Equipment Maintenance FacilityIf trouble is experienced with this equipment for repair or warrantyinformation, please contact the facility indicated below. If the equipment iscausing harm to the telephone network, the Telephone Company mayrequest that you disconnect the equipment until the problem is solved. Thisequipment is of a type that is not intended to be repaired by the end user.DSC c/o APL Logistics, 757 Douglas Hill Rd., Lithia Springs, GA 30122Additional InformationConnection to party line service is subject to state tariffs. Contact the statepublic utility commission, public service commission or corporationcommission for information.Alarm dialling equipment must be able to seize the telephone line and placea call in an emergency situation. It must be able to do this even if otherequipment (telephone, answering system, computer modem, etc.) alreadyhas the telephone line in use. To do so, alarm dialling equipment must beconnected to a properly installed RJ-31X jack that is electrically in serieswith and ahead of all other equipment attached to the same telephone line.Proper installation is depicted in the figure below. If you have anyquestions concerning these instructions, you should consult your telephonecompany or a qualified installer about installing the RJ-31X jack and alarmdialling equipment for you.This product meets the applicable Industry Canada technical specifications.The Ringer Equivalence Number (REN) indicates the maximum number ofdevices allowed to be connected to a telephone interface. The terminationof an interface may consist of any combination of devices subject only tothe requirement that the sum of the RENs of all the devices not exceed five.The reference to the 3G4000 throughout this manual is applicable to thefollowing model numbers: 3G4000 and 3G4000RF.WARNING: To satisfy FCC RF exposure requirements for mobile transmitting devices, a separation distance of 20cm ormore must be maintained between the antenna of this device and persons during device operation.9.64 5.069.64 5.06
Tech Support: 1-800-387-3630 (Canada& US) or 905-760-30000 - www.dsc.comk7\FR6HFXULW\3URGXFWV$OO5LJKWV5HVHUYHG7KH WUDGHPDUNV ORJRV DQG VHUYLFH PDUNV GLVSOD\HG RQ WKLV GRFXPHQW DUH UHJLVWHUHG LQ WKH 8QLWHG 6WDWHV >RU RWKHUFRXQWULHV@$Q\PLVXVHRIWKHWUDGHPDUNVLVVWULFWO\SURKLELWHGDQG7\FRZLOODJJUHVVLYHO\HQIRUFHLWVLQWHOOHFWXDOSURSHUW\ULJKWVWRWKHIXOOHVWH[WHQWRIWKHODZ LQFOXGLQJSXUVXLWRIFULPLQDOSURVHFXWLRQZKHUHYHUQHFHVVDU\ $OOWUDGHPDUNVQRWRZQHGE\7\FRDUH WKHSURSHUW\RIWKHLU UHVSHFWLYHRZQHUVDQGDUH XVHGZLWKSHUPLVVLRQRU DOORZHGXQGHUDSSOLFDEOHODZV3URGXFWRIIHULQJVDQGVSHFLILFDWLRQVDUHVXEMHFWWRFKDQJHZLWKRXWQRWLFH$FWXDOSURGXFWVPD\YDU\IURPSKRWRV1RWDOOSURGXFWVLQFOXGHDOOIHDWXUHV$YDLODELOLW\YDULHVE\UHJLRQFRQWDFW\RXUVDOHVUHSUHVHQWDWLYHLimited WarrantyDigital Security Controls warrants the original purchaserthat for a period of twelve months from the date of pur-chase, the product shall be free of defects in materials andworkmanship under normal use. During the warrantyperiod, Digital Security Controls shall, at its option, repairor replace any defective product upon return of the prod-uct to its factory, at no charge for labour and materials.Any replacement and/or repaired parts are warranted forthe remainder of the original warranty or ninety (90) days,whichever is longer. The original purchaser must promptlynotify Digital Security Controls in writing that there isdefect in material or workmanship, such written notice tobe received in all events prior to expiration of the warrantyperiod. There is absolutely no warranty on software and allsoftware products are sold as a user license under theterms of the software license agreement included with theproduct. The Customer assumes all responsibility for theproper selection, installation, operation and maintenanceof any products purchased from DSC. Custom products areonly warranted to the extent that they do not functionupon delivery. In such cases, DSC can replace or credit at itsoption.International WarrantyThe warranty for international customers is the same as forany customer within Canada and the United States, withthe exception that Digital Security Controls shall not beresponsible for any customs fees, taxes, or VAT that may bedue.Warranty ProcedureTo obtain service under this warranty, please return theitem(s) in question to the point of purchase. All authorizeddistributors and dealers have a warranty program. Anyonereturning goods to Digital Security Controls must firstobtain an authorization number. Digital Security Controlswill not accept any shipment whatsoever for which priorauthorization has not been obtained.Conditions to Void WarrantyThis warranty applies only to defects in parts and work-manship relating to normal use. It does not cover:• damage incurred in shipping or handling;• damage caused by disaster such as fire, flood, wind,earthquake or lightning;• damage due to causes beyond the control of DigitalSecurity Controls such as excessive voltage, mechanicalshock or water damage;• damage caused by unauthorized attachment, alterations,modifications or foreign objects;• damage caused by peripherals (unless such peripheralswere supplied by Digital Security Controls);• defects caused by failure to provide a suitable installationenvironment for the products;• damage caused by use of the products for purposesother than those for which it was designed;• damage from improper maintenance;• damage arising out of any other abuse, mishandling orimproper application of the products.Items Not Covered by WarrantyIn addition to the items which void the Warranty, thefollowing items shall not be covered by Warranty: (i) freightcost to the repair centre; (ii) products which are not identi-fied with DSC's product label and lot number or serialnumber; (iii) products disassembled or repaired in such amanner as to adversely affect performance or prevent ade-quate inspection or testing to verify any warranty claim.Access cards or tags returned for replacement under war-ranty will be credited or replaced at DSC's option. Productsnot covered by this warranty, or otherwise out of warrantydue to age, misuse, or damage shall be evaluated, and arepair estimate shall be provided. No repair work will beperformed until a valid purchase order is received from theCustomer and a Return Merchandise Authorisation num-ber (RMA) is issued by DSC's Customer Service.Digital Security Controls’ liability for failure to repair theproduct under this warranty after a reasonable number ofattempts will be limited to a replacement of the product, asthe exclusive remedy for breach of warranty. Under nocircumstances shall Digital Security Controls be liable forany special, incidental, or consequential damages basedupon breach of warranty, breach of contract, negligence,strict liability, or any other legal theory. Such damagesinclude, but are not limited to, loss of profits, loss of theproduct or any associated equipment, cost of capital, costof substitute or replacement equipment, facilities or ser-vices, down time, purchaser’s time, the claims of thirdparties, including customers, and injury to property. Thelaws of some jurisdictions limit or do not allow the dis-claimer of consequential damages. If the laws of such ajurisdiction apply to any claim by or against DSC, thelimitations and disclaimers contained here shall be to thegreatest extent permitted by law. Some states do not allowthe exclusion or limitation of incidental or consequentialdamages, so that the above may not apply to you.Disclaimer of WarrantiesThis warranty contains the entire warranty and shall be inlieu of any and all other warranties, whether expressed orimplied (including all implied warranties of merchantabilityor fitness for a particular purpose) and of all other obliga-tions or liabilities on the part of Digital Security ControlsDigital Security Controls neither assumes responsibility fornor authorizes any other person purporting to act on itsbehalf to modify or to change this warranty, nor to assumefor it any other warranty or liability concerning this prod-uct.This disclaimer of warranties and limited warranty are gov-erned by the laws of the province of Ontario, Canada.WARNING: Digital Security Controls recommends thatthe entire system be completely tested on a regularbasis. However, despite frequent testing, and due to,but not limited to, criminal tampering or electrical dis-ruption, it is possible for this product to fail to performas expected.Out of Warranty RepairsDigital Security Controls will at its option repair or replaceout-of-warranty products which are returned to its factoryaccording to the following conditions. Anyone returninggoods to Digital Security Controls must first obtain anauthorization number. Digital Security Controls will notaccept any shipment whatsoever for which prior authoriza-tion has not been obtained.Products which Digital Security Controls determines to berepairable will be repaired and returned. A set fee whichDigital Security Controls has predetermined and which maybe revised from time to time, will be charged for each unitrepaired.

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