Dell DWBT1 802.11b/g Wireless Lan Card User Manual book

Dell Inc. 802.11b/g Wireless Lan Card book

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FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\title.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 – FOR PROOF ONLYwww.dell.com | support.dell.comTemplate Last Updated -3/20/2007Dell™ Latitude™ E4300Setup and Quick Reference GuideThis guide provides a features overview, specifications, and quick setup,software, and troubleshooting information for your computer. For moreinformation about your operating system, devices, and technologies, seethe Dell Technology Guide at support.dell.com.Model PP13S
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, If you purchased a Dell™ n Series computer, any references in this document to Microsoft® Windows® operating systems are not applicable.Macrovision Product NoticeThis product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse engineering ____________________Information in this document is subject to change without notice.© 2008 Dell Inc. All rights reserved.Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.Trademarks used in this text: Dell, the DELL logo, Latitude, Wi-Fi Catcher, DellConnect, and ExpressCharge are trademarks of Dell Inc.; Bluetooth is a registered trademark owned by Bluetooth SIG, Inc., and is used by Dell under license; Core is a trademark and Intel, and iAMT are registered trademarks of Intel Corporation in the U.S. and other countries; Blu-ray Disc is a trademark of the Blu-ray Disc Association; Microsoft, Windows, Windows Vista, and the Windows Vista start button logo are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries; TouchStrip is a trademark of UPEK, Inc.Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.Model PP13SJuly 2008 P/N KR954 Rev. A00
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookTOC.fmContents 3Contents1 About Your Computer. . . . . . . . . . . . . . . . . 7Front View . . . . . . . . . . . . . . . . . . . . . . . . . 7Back View . . . . . . . . . . . . . . . . . . . . . . . . . 8Battery Removal . . . . . . . . . . . . . . . . . . . . . . 9Wireless Switch and Dell™ Wi-Fi Catcher™ Network Locator 102 Setting Up Your Computer . . . . . . . . . . . . 11Quick Setup . . . . . . . . . . . . . . . . . . . . . . . 11Connecting to the Internet . . . . . . . . . . . . . . . . 14Setting Up Your Internet Connection . . . . . . . . 14Transferring Information to a New Computer . . . . . . 15Microsoft® Windows Vista® Operating System . . 15Microsoft Windows® XP . . . . . . . . . . . . . . 163 Specifications . . . . . . . . . . . . . . . . . . . . . 194 Troubleshooting. . . . . . . . . . . . . . . . . . . . 29Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Power Lights . . . . . . . . . . . . . . . . . . . . 29Beep Codes . . . . . . . . . . . . . . . . . . . . . 29
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookTOC.fm4ContentsError Messages . . . . . . . . . . . . . . . . . . . 31System Messages. . . . . . . . . . . . . . . . . . 36Troubleshooting Software and Hardware Problems 37Dell Diagnostics. . . . . . . . . . . . . . . . . . . 38Troubleshooting Tips . . . . . . . . . . . . . . . . . . . 40Power Problems . . . . . . . . . . . . . . . . . . 40Memory Problems . . . . . . . . . . . . . . . . . 41Lockups and Software Problems . . . . . . . . . . 42Dell Technical Update Service . . . . . . . . . . . 44Dell Support Utility . . . . . . . . . . . . . . . . . 445 Reinstalling Software . . . . . . . . . . . . . . 47Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . 47Identifying Drivers . . . . . . . . . . . . . . . . . 47Reinstalling Drivers and Utilities . . . . . . . . . . 48Restoring Your Operating System . . . . . . . . . . . . 50Using Microsoft® Windows® System Restore . . . 50Using Dell™ Factory Image Restore . . . . . . . . 52Using the Operating System Media. . . . . . . . . 536 Finding Information . . . . . . . . . . . . . . . . 557 Getting Help . . . . . . . . . . . . . . . . . . . . . . 57Obtaining Assistance . . . . . . . . . . . . . . . . . . 57Technical Support and Customer Service . . . . . 58DellConnect™. . . . . . . . . . . . . . . . . . . . 58Online Services . . . . . . . . . . . . . . . . . . . 58AutoTech Service . . . . . . . . . . . . . . . . . . 59
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookTOC.fmContents 5Automated Order-Status Service. . . . . . . . . . 59Problems With Your Order. . . . . . . . . . . . . . . . 59Product Information . . . . . . . . . . . . . . . . . . . 60Returning Items for Warranty Repair or Credit . . . . . 60Before You Call . . . . . . . . . . . . . . . . . . . . . 60Contacting Dell . . . . . . . . . . . . . . . . . . . . . 63Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookTOC.fm6Contents
Template Last Updated - 2/7/2007 About Your Computer 7DELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYAbout Your ComputerFront View1 camera and microphone (optional)2 display latch3 display 4 keyboard status lights23145891076121316172214181519 112120
8About Your ComputerFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\about.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYBack View5 keyboard 6 volume control buttons7 Dell ControlPoint (DCP) button 8 power button9 USB connector 10 IEEE 1394 connector11 wireless switch and Dell™ Wi-Fi Catcher™ Network Locator button 12 audio (line-out) and microphone (line-in) connectors 13 media bay 14 ExpressCard slot15 fingerprint reader (optional) 16 contactless smart-card-reader17 track stick 18 SecureDigital (SD) card slot19 touch pad 20 track stick buttons/touch pad buttons21 device status lights 22 ambient light sensor8147523910611
About Your Computer 9FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\about.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY CAUTION: Do not block, push objects into, or allow dust to accumulate in the cooling vents. Do not store your Dell computer in a low-airflow environment, such as a closed briefcase, while it is running. Restricting the airflow can damage the computer or cause a fire. The computer turns on the fan when the computer gets hot. Fan noise is normal and does not indicate a problem with the fan or the computer.Battery Removal CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: Before removing or replacing the battery, turn off the computer. Then, disconnect the AC adapter from the electrical outlet and the computer, disconnect the modem from the wall connector and computer, and remove any other external cables from the computer. CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell™ computer. Do not use a battery from other computers with your computer. 1 hard drive 2 ExpressCard slot3 air vents 4 eSATA/USB connector5 video connector 6 security cable slot7 AC adapter connector 8 power light/battery light9 docking alignment mark 10 battery11 network connector (RJ-45)
10 About Your ComputerFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\about.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYWireless Switch and Dell™ Wi-Fi Catcher™ Network LocatorUse the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For information about connecting to the Internet, see "Connecting to the Internet" on page 14.wireless switch iconDell Wi-Fi Catcher Network Locator icon
Template Last Updated - 2/7/2007 Setting Up Your Computer 11DELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYSetting Up Your ComputerQuick Setup CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. CAUTION: The AC adapter works with electrical outlets worldwide. However, power connectors and power strips vary among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may cause fire or equipment damage. NOTICE: When you disconnect the AC adapter cable from the computer, grasp the connector, not the cable itself, and pull firmly but gently to avoid damaging the cable. When you wrap the AC adapter cable, ensure that you follow the angle of the connector on the AC adapter to avoid damaging the cable. NOTE: Some devices may not be included if you did not order them.1Connect the AC adapter to the AC adapter connector on the computer and to the electrical outlet. 2Connect the network cable.
12 Setting Up Your ComputerFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY3Connect USB devices, such as a mouse or keyboard. 4Connect IEEE 1394 devices, such as a DVD player. 5Open the computer display and press the power button to turn on the computer.
Setting Up Your Computer 13FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY NOTE: It is recommended that you turn on and shut down your computer at least once before you install any cards or connect the computer to a docking device or other external device, such as a printer.6Connect to the Internet. See "Connecting to the Internet" on page 14 for more information. 1 Internet service 2 cable or DSL modem3 wireless router 4 laptop with wired connection5 laptop with wireless connection12312345
14 Setting Up Your ComputerFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYConnecting to the Internet NOTE: ISPs and ISP offerings vary by country.To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP). If you are using a dial-up connection, connect a telephone line to the modem connector on your computer and to the telephone wall connector before you set up your Internet connection. If you are using a DSL or cable/satellite modem connection, contact your ISP or cellular phone service for setup instructions.Setting Up Your Internet ConnectionTo set up an Internet connection with a desktop shortcut provided by your ISP:1Save and close any open files, and exit any open programs.2Double-click the ISP icon on the Microsoft® Windows® desktop.3Follow the instructions on the screen to complete the setup.If you do not have an ISP icon on your desktop or if you want to set up an Internet connection with a different ISP, perform the steps in the appropriate section below. NOTE: If you cannot connect to the Internet, see the Dell Technology Guide. If you have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. NOTE: Have your ISP information ready. If you do not have an ISP, consult the Connect to the Internet wizard.Microsoft® Windows Vista® Operating System 1Save and close any open files, and exit any open programs.2Click the Windows Vista Start button → Control Panel3Under Network and Internet, click Connect to the Internet.4In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect:• Choose Broadband if you will use a DSL, satellite modem, cable TV modem, or Bluetooth wireless technology connection.• Chose Dial-up if you will use a dial-up modem or ISDN.
Setting Up Your Computer 15FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY NOTE: If you do not know which type of connection to select, click Help me choose or contact your ISP.5Follow the instructions on the screen and use the setup information provided by your ISP to complete the setup.Microsoft Windows® XP1Save and close any open files, and exit any open programs.2Click Start→ Internet Explorer→ Connect to the Internet.3In the next window, click the appropriate option:• If you do not have an ISP, click Choose from a list of Internet service providers (ISPs).• If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually.• If you have a setup CD, click Use the CD I got from an ISP.4Click Next.If you selected Set up my connection manually in step 3, continue to step 5. Otherwise, follow the instructions on the screen to complete the setup. NOTE: If you do not know which type of connection to select, contact your ISP.5Click the appropriate option under How do you want to connect to the Internet?, and click Next.6Use the setup information provided by your ISP to complete the setup.Transferring Information to a New ComputerMicrosoft® Windows Vista® Operating System1Click the Windows Vista Start button , and then click Transfer files and settings→ Start Windows Easy Transfer.2In the User Account Control dialog box, click Continue.3Click Start a new transfer or Continue a transfer in progress.4Follow the instructions provided on the screen by the Windows Easy Transfer wizard.
16 Setting Up Your ComputerFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYMicrosoft Windows® XPWindows XP provides the Files and Settings Transfer Wizard to move data from a source computer to a new computer. You can transfer the data to the new computer over a network or serial connection, or you can store it on removable media, such as a writable CD, for transfer to the new computer. NOTE: You can transfer information from an old computer to a new computer by directly connecting a serial cable to the input/output (I/O) ports of the two computers. For instructions on setting up a direct cable connection between two computers, see Microsoft Knowledge Base Article #305621, titled How to Set Up a Direct Cable Connection Between Two Computers in Windows XP. This information may not be available in certain countries.For transferring information to a new computer, you must run the Files and Settings Transfer Wizard. Running the Files and Settings Transfer Wizard With the Operating System Media NOTE: This procedure requires the Operating System media. This media is optional and may not be included with certain computers.To prepare a new computer for the file transfer:1Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard. 2When the Files and Settings Transfer Wizard welcome screen appears, click Next.3On the Which computer is this? screen, click New Computer→ Next.4On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD→ Next.5When the Now go to your old computer screen appears, go to your old or source computer. Do not click Next at this time.To copy data from the old computer:1On the old computer, insert the Windows XP Operating System media.2On the Welcome to Microsoft Windows XP screen, click Perform additional tasks.3Under What do you want to do?, click Transfer files and settings→ Next.
Setting Up Your Computer 17FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY4On the Which computer is this? screen, click Old Computer→ Next.5On the Select a transfer method screen, click the transfer method you prefer.6On the What do you want to transfer? screen, select the items you want to transfer and click Next.After the information has been copied, the Completing the Collection Phase screen appears.7Click Finish.To transfer data to the new computer:1On the Now go to your old computer screen on the new computer, click Next.2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next.The wizard applies the collected files and settings to your new computer.3On the Finished screen, click Finished, and restart the new computer.Running the Files and Settings Transfer Wizard Without the Operating System MediaTo run the Files and Settings Transfer Wizard without the Operating System media, you must create a wizard disk that will allow you to create a backup image file to removable media. To create a wizard disk, use your new computer with Windows XP and perform the following steps:1Open the Files and Settings Transfer Wizard: click Start→ All Programs→ Accessories→ System Tools→ Files and Settings Transfer Wizard.2When the Files and Settings Transfer Wizard welcome screen appears, click Next.3On the Which computer is this? screen, click New Computer→ Next.4On the Do you have a Windows XP CD? screen, click I want to create a Wizard Disk in the following drive→ Next.5Insert the removable media, such as a writable CD, and click OK.
18 Setting Up Your ComputerFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\setting.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY6When the disk creation completes and the Now go to your old computer message appears, do not click Next.7Go to the old computer.To copy data from the old computer:1On the old computer, insert the wizard disk, and click Start→ Run.2In the Open field on the Run window, browse to the path for fastwiz (on the appropriate removable media) and click OK.3On the Files and Settings Transfer Wizard welcome screen, click Next.4On the Which computer is this? screen, click Old Computer→ Next.5On the Select a transfer method screen, click the transfer method you prefer.6On the What do you want to transfer? screen, select the items you want to transfer and click Next.After the information has been copied, the Completing the Collection Phase screen appears.7Click Finish.To transfer data to the new computer:1On the Now go to your old computer screen on the new computer, click Next.2On the Where are the files and settings? screen, select the method you chose for transferring your settings and files and click Next. Follow the instructions on the screen.The wizard reads the collected files and settings and applies them to your new computer.When all of the settings and files have been applied, the Finished screen appears.3Click Finished and restart the new computer. NOTE: For more information about this procedure, search support.dell.com for document #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft® Windows® XP Operating System?).
Specifications 19FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYSpecifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. ProcessorProcessor type Intel® Core™2 DuoL1 cache 32 KB per instruction, 32-KB data cache percoreL2 cache shared 3 MB or 6 MB Front-side bus frequency up to 1067 MHzSystem InformationChip set Intel GM45 or Intel PM45 chip setData bus width 64 bitDRAM bus width 64 bitProcessor-address bus width 36 bitFlash EPROM SPI 32 MbitExpressCard (optional)NOTE: The ExpressCard slot is designed only for ExpressCards. It does NOT support PC Cards.ExpressCard connector ExpressCard slot (USB and PCI Express-based interfaces) Cards supported 34-mm ExpressCards
20 SpecificationsFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYSecure Digital (SD) Memory Card ReaderCards supported SD, SDIO, SD HC, Mini SDMMC, MMC+, Mini MMCMemoryMemory module connector two DIMM sockets Memory module capacities 512 MB (one DIMM)1 GB (one DIMM or two DIMMs)2 GB (one DIMM or two DIMMs)4 GB (one DIMM or two DIMMs, 64-bit Microsoft® Windows Vista® operating system only)8 GB (two DIMMS, 64-bit Windows Vista only)Memory type DDR3 1067 MHz (if supported by chipset and/or processor combinations)DDR3 800 MHz (minimum)Minimum memory 512 MBMaximum memory 8 GB (requires 64-bit Windows Vista)NOTE: In order to take advantage of the dual-channel bandwidth capability, both memory sockets must be populated and must match in size.NOTE: The available memory displayed does not reflect the complete maximum memory installed because some memory is reserved for system files.NOTE: To enable Intel® Active Management Technology (iAMT®), you must have a DIMM in the memory connector labeled A. For more information, see your Service Manual at support.dell.com.Ports and ConnectorsAudio microphone connector and stereo headphone/speakers connectorIEEE 1394 4-pin connector
Specifications 21FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYMini-Card support (internal expansion slots) one dedicated half Mini-Card slot for WLANone dedicated full Mini-Card slot for WWAN (Mobile Broadband)one dedicated full Mini-Card slot for WPAN (Bluetooth® wireless technology or ultra wideband [UWB])Network adapter RJ-45 network connectorSmart card reader integrated smart-card readerUSB, eSATA two USB-2.0 compliant connectors (one with eSATA)Video VGA video connectorDisplayPortCommunicationsNetwork adapter 10/100/1000 Ethernet LAN on system boardWireless WLAN half Mini-Card, WWAN, WPAN full Mini-CardsBluetooth® wireless technologyUWB technologyMobile Broadband full Mini-CardGPS supported by Mobile Broadband full Mini-CardVideoVideo type integrated on system board, hardware acceleratedData bus integrated videoVideo controller Intel ExtremePorts and Connectors (continued)
22 SpecificationsFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYVideo memory up to 64 MB (shared, at system memory of less than 512 MB)up to 256 MB (shared, at system memory of more than 512 MB)Video output video connector and multimode DisplayPortAudioAudio type two-channel high definition audio Audio controller IDT 92HD71BStereo conversion 24-bit (analog-to-digital and digital-to-analog)Interfaces:Internalhigh-definition audio codecExternalmicrophone-in connector and stereo headphones/speakers connectorSpeakers two 2-watt, 4-ohm speakersInternal speaker amplifier 2 watt per channel, 4 ohmsInternal microphone single digital microphoneVolume controls volume control buttonsDisplayType (active-matrix TFT) WXGADimensions:Height178.8 mm (7.039 inches)Width289.7 mm (11.41 inches)Diagonal337.8 mm (13.3 inches)Maximum resolution 1280 x 800 at 262 K colorsRefresh rate 60 HzOperating angle 0° (closed) to 160° (except when docked)Viewing angles:Video (continued)
Specifications 23FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYHorizontal40/40°Vertical15/30°Pixel pitch 0.2235 mm (0.008799 inch)Typical power consumption (panel with backlight)4.3 W (maximum)KeyboardNumber of keys 83 (U.S. and Canada); 84 (Europe); 87 (Japan)Layout QWERTY/AZERTY/Kanji Size full sized (19.05-mm key pitch) Touch PadX/Y position resolution 240 cpiSize:Width68-mm (2.677-inch) sensor-active area Height37.63-mm (1.481-inch) rectangleBatteryTypes 3-cell (2.6Ahr) 28Whr/11.1VDC6-cell (2.8Ahr) 56Whr/11.1VDCDepth mm ( lb) (3 cell) mm ( lb) (6 cell)Height mm ( lb) (3 cell) mm ( lb) (6 cell)Width mm ( lb) (3 cell) mm ( lb) (6 cell)Weight kg ( lb) (3 cell)kg ( lb) (6 cell)Voltage 11.1 VDC (3 cell and 6 cell)Display (continued)
24 SpecificationsFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYCharge time (approximate):Computer offapproximately 1 hour to 80% capacity in Dell™ ExpressCharge™ modeOperating time NOTE: Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions.Life span (approximate) 1 yearTemperature range:Operating0° to 40°C (32° to 104°F)Storage–10° to 65°C (14° to 149°F)Coin-cell battery CR-2032Battery (continued)
Specifications 25FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYAC AdapterType 65 WInput voltage 90–264 VACInput current (maximum) 1.5 AInput frequency 47–63 HzRated output voltage 19.5 VDCOutput current 4.34 A (maximum at 4-second pulse)3.34 A (continuous)Height 27.8.–28.6 mm (1.10–1.12 inches) Width 57.9 mm (2.28 inches) Depth 137.2 mm (5.40 inches) Weight (with cables) 0.36 kg (0.79 lb) Temperature:Operating0° to 35°C (32° to 95°F)Storage–40° to 65°C (–40° to 149°F)Fingerprint Reader (optional) Type UPEK TCS3 TouchStrip™ strip sensor with CMOS active capacitive pixel-sensing technologyPhysicalHeight 25–29 mm (0.9843–1.142 inches)Width 310 mm (12.2 inches)Depth 217 mm (8.543 inches)Weight (with 6-cell battery and CD drive)1.344 kg (3.6 lb)EnvironmentalTemperature range:Operating0° to 35°C (32° to 95°F)
26 SpecificationsFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYStorage–40° to 65°C (–40° to 149°F)Relative humidity (maximum):Operating10% to 90% (noncondensing)Storage5% to 95% (noncondensing)Maximum vibration (using a random vibration spectrum that simulates user environment):Operating0.66 GRMSStorage1.3 GRMSMaximum shock (Measured with hard drive in operating status and a 2-ms half-sine pulse for operating specification. Also measured with hard drive in head-parked position and a 2-ms halfsine pulse for storage specification):Operating143 GStorage163 GAltitude (maximum):Operating–15.2 to 3048 m (–50 to 10,000 ft)Storage–15.2 to 3048 m (–50 to 10,000 ft)Environmental (continued)
Specifications 27FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY
28 SpecificationsFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\specs.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY
Template Last Updated - 2/7/2007 Troubleshooting 29DELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYTroubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.ToolsPower LightsThe two-color power-button light located on the front of the computer turns on and blinks or remains solid to indicate different states:• If the power light is off, the computer is either turned off or is not receiving power.• If the power light is steady blue and the computer is not responding, ensure that the display is connected and powered on.• If the power light is blinking blue, the computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation. If the power light is blinking amber, the computer is receiving electrical power, a device such as a memory module or graphics card might be malfunctioning or incorrectly installed.• If the power light is steady amber, there may be a power problem or an internal device malfunction.Beep CodesYour computer might emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. One possible beep code consists of repetitive three short beeps. This beep code tells you that the computer encountered a possible system board failure.
30 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYIf your computer beeps during start-up:1Write down the beep code.2Run the Dell Diagnostics to identify a more serious cause (see "Dell Diagnostics" on page 38).Code(repetitive short beeps)Description Suggested Remedy1BIOS checksum failure. Possible system board failure.Contact Dell.2No memory modules are detected1If you have two or more memory modules installed, remove the modules, reinstall one module (see your Service Manual at support.dell.com), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.2If available, install good memory of the same type into your computer see your Service Manual at support.dell.com).3If the problem persists, contact Dell.3Possible system board failureContact Dell.4RAM Read/Write failure1Ensure that no special memory module/memory connector placement requirements exist (see your Service Manual at support.dell.com).2Verify that the memory modules that you are installing are compatible with your computer (see your Service Manual at support.dell.com).3If the problem persists, contact Dell.
Troubleshooting 31FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYError Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.AUXILIARY DEVICE FAILURE —The touch pad or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. See your Service Manual at support.dell.com for more information. If the problem persists, contact Dell (see "Contacting Dell" on page 63).BAD COMMAND OR FILE NAME —Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.CACHE DISABLED DUE TO FAILURE —The primary cache internal to the microprocessor has failed. Contact Dell (see "Contacting Dell" on page 63).CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to commands from the computer.DATA ERROR —The hard drive cannot read the data.DECREASING AVAILABLE MEMORY —One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. DISK C: FAILED INITIALIZATION —The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). 5Real-time clock failure. Possible battery failure or system board failure.1Replace the battery (see your Service Manual at support.dell.com).2If the problem persists, contact Dell.6Video BIOS Test FailureContact Dell.7CPU-cache test failureContact Dell.Code(repetitive short beeps)Description Suggested Remedy
32 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYDRIVE NOT READY —The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See your Service Manual at support.dell.com for more information. ERROR READING PCMCIA CARD —The computer cannot identify the ExpressCard. Reinsert the card or try another card. See your Service Manual at support.dell.com for more information. EXTENDED MEMORY SIZE HAS CHANGED —The amount of memory recorded in nonvolatile memory (NVRAM) does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell (see "Contacting Dell" on page 63). THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —The file that you are trying to copy is too large to fit on the disk, or the disk is full. Try copying the file to a different disk or use a larger capacity disk.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.GATE A20 FAILURE —A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. GENERAL FAILURE —The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take the appropriate action.HARD-DISK DRIVE CONFIGURATION ERROR —The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).HARD-DISK DRIVE FAILURE —The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD.
Troubleshooting 33FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYThen, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). HARD-DISK DRIVE READ FAILURE —The hard drive may be defective. Shut down the computer, remove the hard drive (see your Service Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).INSERT BOOTABLE MEDIA —The operating system is trying to boot to nonbootable media, such as a floppy disk or CD. Insert bootable media.INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM —The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program. See your Service Manual at support.dell.com for more information.KEYBOARD CLOCK LINE FAILURE —For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 38).KEYBOARD CONTROLLER FAILURE —For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 38).KEYBOARD DATA LINE FAILURE —For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 38).KEYBOARD STUCK KEY FAILURE —For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 38).LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT —Dell™ MediaDirect™ cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played (see "Dell Diagnostics" on page 38).
34 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYMEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY ALLOCATION ERROR —The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See your Service Manual at support.dell.com for more information. NO BOOT DEVICE AVAILABLE —The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.NO BOOT SECTOR ON HARD DRIVE —The operating system may be corrupted. Contact Dell (see "Contacting Dell" on page 63).NO TIMER TICK INTERRUPT —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —You have too many programs open. Close all windows and open the program that you want to use.
Troubleshooting 35FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYOPERATING SYSTEM NOT FOUND —Reinstall the hard drive (see your Service Manual at support.dell.com). If the problem persists, contact Dell (see "Contacting Dell" on page 63). OPTIONAL ROM BAD CHECKSUM —The optional ROM has failed. Contact Dell (see "Contacting Dell" on page 63).A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is missing an essential file. Remove and then reinstall the program.Microsoft® Windows Vista®:1Click the Windows Vista start button → Control Panel→ Programs→ Programs and Features.2Select the program you want to remove.3Click Uninstall.4See the program documentation for installation instructions.Microsoft Windows® XP:1Click Start→ Control Panel→ Add or Remove Programs→ Programs and Features.2Select the program you want to remove.3Click Uninstall.4See the program documentation for installation instructions.SECTOR NOT FOUND —The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See Windows Help and Support for instructions (click Start→ Help and Support). If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.SEEK ERROR —The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).TIME-OF-DAY CLOCK LOST POWER —System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system
36 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYsetup program, then immediately exit the program (see your Service Manual at support.dell.com). If the message reappears, contact Dell (see "Contacting Dell" on page 63).TIME-OF-DAY CLOCK STOPPED —The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell (see "Contacting Dell" on page 63).TIME-OF-DAY NOT SET-PLEASE RUN THE SYS TEM SETUP PROGRAM —The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See your Service Manual at support.dell.com for more information. TIMER CHIP COUNTER 2 FAILED —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 38).UNEXPECTED INTERRUPT IN PROTECTED MODE —The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see "Dell Diagnostics" on page 38).X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the drive and try again.WARNING: BATTERY IS CRITICALLY LOW —The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet; otherwise, activate hibernate mode or shut down the computer.System Messages NOTE: If the message you received is not listed in the table, see the documentation for either the operating system or the program that was running when the message appeared.ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT —The computer failed to complete the start routine three consecutive times for the same error (see "Contacting Dell" on page 63 for assistance).CMOS CHECKSUM ERROR —Possible system board failure or RTC battery low. Replace the battery. See your Service Manual at support.dell.com or see "Contacting Dell" on page 63 for assistance.
Troubleshooting 37FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYCPU FAN FAILURE —Processor fan failure. Replace processor fan. See your Service Manual at support.dell.com.HARD-DISK DRIVE FAILURE —Possible hard drive failure during hard drive POST. Check cables, swap hard disks, or see "Contacting Dell" on page 63 for assistance.HARD-DISK DRIVE READ FAILURE —Possible hard drive failure during hard-drive start test (see "Contacting Dell" on page 63 for assistance).KEYBOARD FAILURE —Keyboard failure or keyboard cable loose.NO BOOT DEVICE AVAILABLE —No bootable partition on hard drive, or the hard drive cable is loose, or no bootable device exists. • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device.• Enter system setup and ensure that the boot sequence information is correct (see your Service Manual at support.dell.com).NO TIMER TICK INTERRUPT —A chip on the system board might be malfunctioning or system board failure (see "Contacting Dell" on page 63 for assistance).USB OVER CURRENT ERROR —Disconnect the USB device. Use external power source for the USB device.NOTICE - HARD DRIVE SELF MONITORING SYSTEM HAS REPORTED THAT A PARAMETER HAS EXCEEDED ITS NORMAL OPERATING RANGE. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. A PARAMETER OUT OF RANGE MAY OR MAY NOT INDICATE A POTENTIAL HARD DRIVE PROBLEM —S.M.A.R.T error, possible hard drive failure. This feature can be enabled or disabled in BIOS setup.Troubleshooting Software and Hardware ProblemsIf a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility.To start the Hardware Troubleshooter:Windows Vista:1Click the Windows Vista Start button , and click Help and Support.2Ty p e hardware troubleshooter in the search field and press <Enter> to start the search.
38 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY3In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps.Windows XP:1Click Start→ Help and Support.2Ty p e hardware troubleshooter in the search field and press <Enter> to start the search.3In the Fix a Problem section, click Hardware Troubleshooter.4In the Hardware Troubleshooter list, select the option that best describes the problem and click Next to follow the remaining troubleshooting steps.Dell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in Lockups and Software Problems (see "Lockups and Software Problems" on page 42) and run the Dell Diagnostics before you contact Dell for technical assistance.It is recommended that you print these procedures before you begin. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Dell Drivers and Utilities media is optional and may not ship with your computer.See your Service Manual at support.dell.com to review your computer’s configuration information, and ensure that the device that you want to test displays in the system setup program and is active.Start the Dell Diagnostics from your hard drive or from the Dell Drivers and Utilities media. Starting the Dell Diagnostics From Your Hard Drive NOTE: If your computer cannot display a screen image, see "Contacting Dell" on page 63.1Ensure that the computer is connected to an electrical outlet that is known to be working properly.
Troubleshooting 39FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY2Turn on (or restart) your computer.3When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the start menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop, and then shut down your computer and try again. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities media.4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive, and follow the instructions on the screen.Starting the Dell Diagnostics From the Dell Drivers and Utilities Media1Insert the Drivers and Utilities media.2Shut down and restart the computer.When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer starts according to the devices specified in the system setup program.3When the boot device list appears, highlight CD/DVD/CD-RW and press <Enter>.4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.5Ty p e 1 to start the CD menu and press <Enter> to proceed.6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version that is appropriate for your computer.7When the Dell Diagnostics Main Menu appears, select the test that you want to run, and follow the instructions on the screen.
40 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYTroubleshooting TipsFollow these tips when troubleshooting your computer:• If you added or removed a part before the problem started, review the installation procedures and ensure that the part is correctly installed (see your Service Manual at support.dell.com).• If a device does not work, ensure that the device is properly connected.• If an error message appears on the screen, write down the exact message. This message may help support personnel to diagnose and fix the problem(s).• If an error message occurs in a program, see the program documentation. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view.Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.IF THE POWER LIGHT IS OFF —The computer is either turned off or is not receiving power.• Reseat the power cable in the power connector on the back of the computer and the electrical outlet.• Bypass power strips, power extension cables, and other power protection devices to verify that the computer turns on properly.• Ensure that any power strips being used are plugged into an electrical outlet and are turned on.• Ensure that the electrical outlet is working by testing it with another device, such as a lamp.• Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual at support.dell.com).IF THE POWER LIGHT IS BLUE AND THE COMPUTER IS NOT RESPONDING —• Ensure that the display is connected and powered on.• If the display is connected and powered on, see "Beep Codes" on page 29.
Troubleshooting 41FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYIF THE POWER LIGHT IS BLINKING BLUE —The computer is in standby mode. Press a key on the keyboard, move the mouse, or press the power button to resume normal operation.IF THE POWER LIGHT IS BLINKING AMBER —The computer is receiving electrical power, a device might be malfunctioning or incorrectly installed.• Remove and then reinstall all memory modules (see your Service Manual at support.dell.com).• Remove and then reinstall any expansion cards, including graphics cards (see your Service Manual at support.dell.com).IF THE POWER LIGHT IS STEADY AMBER —There is a power problem, a device may be malfunctioning or incorrectly installed.• Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual at support.dell.com).• Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual at support.dell.com).ELIMINATE INTERFERENCE —Some possible causes of interference are:• Power, keyboard, and mouse extension cables• Too many devices connected to the same power strip• Multiple power strips connected to the same electrical outletMemory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.• See the software documentation for minimum memory requirements. If necessary, install additional memory (see your Service Manual at support.dell.com).• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.• Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).
42 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYIF YOU EXPERIENCE OTHER MEMORY PROBLEMS —• Reseat the memory modules (see your Service Manual at support.dell.com) to ensure that your computer is successfully communicating with the memory.• Ensure that you are following the memory installation guidelines (see your Service Manual at support.dell.com).• Ensure that the memory you are using is supported by your computer. For more information about the type of memory supported by your computer, see "Memory" on page 34.• Run the Dell Diagnostics (see "Dell Diagnostics" on page 38).Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety information that shipped with your computer.The computer does not start upENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLETThe computer stops responding NOTICE: You may lose data if you are unable to perform an operating system shutdown.TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer.A program stops respondingEND THE PROGRAM —1Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager, and click the Applications tab.2Click to select the program that is no longer responding, and click End Task.
Troubleshooting 43FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYA program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD.CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program.A program is designed for an earlier Microsoft® Windows® operating systemRUN THE PROGRAM COMPATIBILITY WIZARD —Windows Vista:The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.1Click Start → Control Panel→ Programs→ Use an older program with this version of Windows.2In the welcome screen, click Next.3Follow the instructions on the screen.Windows XP:The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-XP operating system environments.1Click Start→ All Programs→ Accessories→ Program Compatibility Wizard→ Next.2Follow the instructions on the screen.A solid blue screen appearsTURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds (until the computer turns off), and then restart your computer. Other software problemsCHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION —• Ensure that the program is compatible with the operating system installed on your computer.
44 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BACK UP YOUR FILES IMMEDIATELY• Use a virus-scanning program to check the hard drive, floppy disks, CDs, or DVDs• Save and close any open files or programs and shut down your computer through the Start menuDell Technical Update ServiceThe Dell Technical Update service provides proactive e-mail notification of software and hardware updates for your computer. The service is free and can be customized for content, format, and how frequently you receive notifications.To enroll for the Dell Technical Update service, go to support.dell.com/technicalupdate.Dell Support UtilityThe Dell Support Utility is installed on your computer and available from the Dell Support, , icon on the taskbar or from the Start button. Use this support utility for self-support information, software updates, and health scans of your computing environment.Accessing the Dell Support UtilityAccess the Dell Support Utility from the icon on the taskbar or from the Start menu.If the Dell Support icon does not appear in your taskbar:1Click Start→ All Programs→ Dell Support→ Dell Support Settings.2Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.
Troubleshooting 45FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYThe Dell Support Utility is customized for your computing environment.The icon in the taskbar functions differently when you click, double-click, or right-click the icon.Clicking the Dell Support IconClick or right-click the icon to perform the following tasks:• Check your computing environment. • View the Dell Support Utility settings.• Access the help file for the Dell Support Utility.• View frequently asked questions.• Learn more about the Dell Support Utility.• Turn off the Dell Support Utility.Double-Clicking the Dell Support IconDouble-click the icon to manually check your computing environment, view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings.For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™ Support screen.
46 TroubleshootingFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\trouble.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY
Reinstalling Software 47FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYReinstalling SoftwareDriversIdentifying DriversIf you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.Microsoft® Windows Vista®:1Click the Windows Vista Start button™ , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue.Microsoft Windows® XP:1Click Start→ Control Panel.2Under Pick a Category, click Performance and Maintenance, and click System.3In the System Properties window, click the Hardware tab, and click Device Manager. Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver (see "Reinstalling Drivers and Utilities" on page 48).
48 Reinstalling SoftwareFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYReinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.Returning to a Previous Device Driver VersionWindows Vista:1Click the Windows Vista Start button , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.3Right-click the device for which the new driver was installed and click Properties.4Click the Drivers tab→ Roll Back Driver.Windows XP:1Click Start→ My Computer→ Properties→ Hardware→ Device Manager.2Right-click the device for which the new driver was installed and click Properties.3Click the Drivers tab→ Roll Back Driver.If Device Driver Rollback does not resolve the problem, then use System Restore (see "Restoring Your Operating System" on page 50) to return your computer to the operating state that existed before you installed the new driver.Using the Drivers and Utilities MediaIf using Device Driver Rollback or System Restore (see "Restoring Your Operating System" on page 50) does not resolve the problem, reinstall the driver from your Drivers and Utilities media.1With the Windows desktop displayed, insert your Drivers and Utilities media. If this is your first time to use the Drivers and Utilities media, go to step 2. If not, go to step 5.
Reinstalling Software 49FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY2When the Drivers and Utilities media installation program starts, follow the prompts on the screen. NOTE: In most cases, the Drivers and Utilities program starts running automatically. If it does not, start Windows Explorer, click your media drive directory to display the media contents, and then double-click the autorcd.exe file.3When the InstallShield Wizard Complete window appears, remove the Drivers and Utilities media and click Finish to restart the computer.4When you see the Windows desktop, reinsert the Drivers and Utilities media.5At the Welcome Dell System Owner screen, click Next. NOTE: The Drivers and Utilities program displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed. If those drivers are not displayed, exit the Drivers and Utilities program. For drivers information, see the documentation that came with the device.A message appears, stating that the Drivers and Utilities media is detecting hardware in your computer.The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.6Click the driver that you want to reinstall and follow the instructions on the screen. If a particular driver is not listed, then that driver is not required by your operating system.Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section:1Click the Windows Vista Start button , and right-click Computer.2Click Properties→ Device Manager. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to enter the Device Manager.
50 Reinstalling SoftwareFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY3Double-click the type of device for which you are installing the driver (for example, Audio or Video).4Double-click the name of the device for which you are installing the driver.5Click the Driver tab→ Update Driver→ Browse my computer for driver software.6Click Browse and browse to the location to which you previously copied the driver files.7When the name of the appropriate driver appears, click the name of the driver→ OK→ Next.8Click Finish and restart your computer.Restoring Your Operating SystemYou can restore your operating system in the following ways:• Microsoft Windows System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.• Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. The program permanently deletes all data on the hard drive and removes any programs installed after you received the computer. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem.• If you received the Operating System media with your computer, you can use it to restore your operating system. However, using the Operating System media also deletes all data on the hard drive. Use the media only if System Restore did not resolve your operating system problem.Using Microsoft® Windows® System RestoreThe Windows operating systems provide a System Restore option that allows you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. Any changes that System Restore makes to your computer are completely reversible.
Reinstalling Software 51FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view. NOTE: Set your Dell™ computer to the Windows Classic view.Starting System RestoreWindows Vista:1Click Start .2In the Start Search box, type System Restore and press <Enter>. NOTE: The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action.3Click Next and follow the remaining prompts on the screen.In the event that System Restore did not resolve the issue, you may undo the last system restore (see "Undoing the Last System Restore" on page 51).Windows XP: NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click Start→ All Programs→ Accessories→ System Tools→ System Restore.2Click either Restore my computer to an earlier time or Create a restore point.3Click Next and follow the remaining on-screen prompts.Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.Windows Vista:1Click Start .
52 Reinstalling SoftwareFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY2In the Start Search box, type System Restore and press <Enter>.3Click Undo my last restoration and click Next.Windows XP:1Click Start→ All Programs→ Accessories→ System Tools→ System Restore.2Click Undo my last restoration and click Next.Enabling System Restore NOTE: Windows Vista does not disable System Restore; regardless of low disk space. Therefore, the steps below apply only to Windows XP.If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:1Click Start→ Control Panel→ Performance and Maintenance→ System.2Click the System Restore tab and ensure that Turn off System Restore is unchecked.Using Dell™ Factory Image Restore NOTICE: Using Dell Factory Image Restore permanently deletes all data on the hard drive and removes any programs or drivers installed after you received your computer. If possible, back up the data before using these options. Use Dell Factory Image Restore only if System Restore did not resolve your operating system problem. NOTE: Dell Factory Image Restore may not be available in certain countries or on certain computers.Use Dell Factory Image Restore (Windows Vista) only as the last method to restore your operating system. These options restore your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using Factory Image Restore.
Reinstalling Software 53FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYDell Factory Image Restore (Windows Vista Only)1Turn on the computer. When the Dell logo appears, press <F8> several times to access the Vista Advanced Boot Options Window.2Select Repair Your Computer.The System Recovery Options window appears.3Select a keyboard layout and click Next.4To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.5Click Dell Factory Image Restore. NOTE: Depending upon your configuration, you may need to select Dell Factory Tools, then Dell Factory Image Restore.6On the Dell Factory Image Restore welcome screen, click Next.The Confirm Data Deletion screen appears. NOTICE: If you do not want to proceed with Factory Image Restore, click Cancel.7Click the checkbox to confirm that you want to continue reformatting the hard drive and restoring the system software to the factory condition, then click Next.The restore process begins and may take 5 or more minutes to complete. A message appears when the operating system and factory-installed applications have been restored to factory condition. 8Click Finish to restart the computer.Using the Operating System MediaBefore you BeginIf you are considering reinstalling the Windows operating system to correct a problem with a newly installed driver, first try using Windows Device Driver Rollback. See "Returning to a Previous Device Driver Version" on page 48. If Device Driver Rollback does not resolve the problem, use Microsoft Windows System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft® Windows® System Restore" on page 50.
54 Reinstalling SoftwareFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\software.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.To reinstall Windows, you need the Dell™ Operating System media and the Dell Drivers and Utilities media. NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Dell Operating System media may not ship with your computer.Reinstalling WindowsThe reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.1Save and close any open files and exit any open programs.2Insert the Operating System media.3If the Install Windows message appears, click Exit.4Restart the computer.When the DELL logo appears, press <F12> immediately. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop; then, shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.5When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.6Press any key to Boot from CD-ROM, and follow the instructions on the screen to complete the installation.
Finding Information 55FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\findinfo.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYFinding Information NOTE: Some features or media may be optional and may not ship with your computer. Some features or media may not be available in certain countries. NOTE: Additional information may ship with your computer.Document/Media/Label ContentsService Tag/Express Service Code The Service Tag/Express Service Code is located on your computer.• Use the Service Tag to identify your computer when you use support.dell.com or contact support.• Enter the Express Service Code to direct your call when contacting supportNOTE: Your Service Tag/Express Service Code is located on your computer.Drivers and Utilities MediaThe Drivers and Utilities media is a CD or DVD that may have shipped with your computer.• A diagnostic program for your computer• Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com.• Notebook System Software (NSS)• Readme filesNOTE: Readme files may be included on your media to provide last-minute updates about technical changes to your computer or advanced technical-reference material for technicians or experienced users.Operating System MediaThe Operating System media is a CD or DVD that may have shipped with your computer.Reinstall your operating system
56 Finding InformationFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\findinfo.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYSafety, Regulatory, Warranty, and Support DocumentationThis type of information may have shipped with your computer. For additional regulatory information, see the Regulatory Compliance Homepage on www.dell.com at the following location: www.dell.com/regulatory_compliance.• Warranty information• Terms and Conditions (U.S. only)• Safety instructions• Regulatory information• Ergonomics information• End User License AgreementService ManualThe Service Manual for your computer can be found at support.dell.com.• How to remove and replace parts• How to configure system settings• How to troubleshoot and solve problemsDell Technology GuideThe Dell Technology Guide is available at support.dell.com.• About your operating system• Using and maintaining devices• Understanding technologies such as RAID, Internet, Bluetooth® wireless technology, e-mail, networking, and more.Dell™ Systems Management Administrator's Guide The Dell Systems Management Administrator's Guide is available at support.dell.com.• About Intel® Active Management Technology (iAMT®), including overview, features, setup, and configuration information.• Location of drivers for iAMT. Microsoft® Windows® License LabelYour Microsoft Windows License is located on your computer.• Provides your operating system product key.Document/Media/Label Contents
Getting Help 57FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYGetting HelpObtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem cables from all electrical outlets. Follow the safety instructions that shipped with your computer.If you experience a problem with your computer, you can complete the following steps to diagnose and troubleshoot the problem:1See "Troubleshooting Tips" on page 40 for information and procedures that pertain to the problem your computer is experiencing.2See "Dell Diagnostics" on page 38 for procedures on how to run Dell Diagnostics.3Fill out the "Diagnostics Checklist" on page 62.4Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with installation and troubleshooting procedures. See "Online Services" on page 58 for a more extensive list of Dell Support online.5If the preceding steps have not resolved the problem, see "Contacting Dell" on page 63. NOTE: Call Dell Support from a telephone at or near the affected computer so that the support staff can assist you with any necessary procedures. NOTE: Dell's Express Service Code system may not be available in all countries.When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.For instructions on using the Dell Support, see "Technical Support and Customer Service" on page 58.
58 Getting HelpFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.Technical Support and Customer ServiceDell's support service is available to answer your questions about Dell™ hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers.To contact Dell's support service, see "Before You Call" on page 60, and then see the contact information for your region or go to support.dell.com.DellConnect™DellConnect is a simple online access tool that allows a Dell service and support associate to access your computer through a broadband connection, diagnose your problem and repair it all under your supervision. For more information, go to support.dell.com and click DellConnect.Online ServicesYou can learn about Dell products and services at the following websites:www.dell.comwww.dell.com/ap (Asian/Pacific countries only)www.dell.com/jp (Japan only)www.euro.dell.com (Europe only)www.dell.com/la (Latin American and Caribbean countries)www.dell.ca (Canada only)You can access Dell Support through the following websites and e-mail addresses:• Dell Support websites:support.dell.comsupport.jp.dell.com (Japan only)support.euro.dell.com (Europe only)
Getting Help 59FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY• Dell Support e-mail addresses:mobile_support@us.dell.comsupport@us.dell.com la-techsupport@dell.com (Latin America and Caribbean countries only)apsupport@dell.com (Asian/Pacific countries only)• Dell Marketing and Sales e-mail addresses:apmarketing@dell.com (Asian/Pacific countries only)sales_canada@dell.com (Canada only)• Anonymous file transfer protocol (FTP):ftp.dell.com – log in as user anonymous, and use your e-mail address as your passwordAutoTech ServiceDell's automated support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their laptop and desktop computers.When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions. For the telephone number to call for your region, see "Contacting Dell" on page 63.Automated Order-Status ServiceTo check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call for your region, see "Contacting Dell" on page 63.Problems With Your OrderIf you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. For the telephone number to call for your region, see "Contacting Dell" on page 63.
60 Getting HelpFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYProduct InformationIf you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell" on page 63.Returning Items for Warranty Repair or CreditPrepare all items being returned, whether for repair or credit, as follows:1Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.For the telephone number to call for your region, see "Contacting Dell" on page 63. Include a copy of the invoice and a letter describing the reason for the return.2Include a copy of the Diagnostics Checklist (see "Diagnostics Checklist" on page 62), indicating the tests that you have run and any error messages reported by the Dell Diagnostics (see "Contacting Dell" on page 63).3Include any accessories that belong with the item(s) being returned (power cables, software floppy disks, guides, and so on) if the return is for credit.4Pack the equipment to be returned in the original (or equivalent) packing materials.You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock and returned to you.Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support telephone system direct your call more efficiently. You may also be asked for your Service Tag (located on the back or bottom of your computer).
Getting Help 61FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYRemember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 62). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer itself. Ensure that the computer documentation is available. CAUTION: Before working inside your computer, follow the safety instructions in the documentation that shipped with your computer.
62 Getting HelpFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYDiagnostics ChecklistName:Date:Address:Phone number:Service Tag (bar code on the back or bottom of the computer):Express Service Code:Return Material Authorization Number (if provided by Dell support technician):Operating system and version:Devices:Expansion cards:Are you connected to a network? Yes NoNetwork, version, and network adapter:Programs and versions:See your operating system documentation to determine the contents of the system’s start-up files. If the computer is connected to a printer, print each file. Otherwise, record the contents of each file before calling Dell.Error message, beep code, or diagnostic code:Description of problem and troubleshooting procedures you performed:
Getting Help 63FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLYContacting DellFor customers in the United States, call 800-WWW-DELL (800-999-3355). NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:1Visit support.dell.com, and verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page. 2Click Contact Us on the left side of the page, and select the appropriate service or support link based on your need.3Choose the method of contacting Dell that is convenient for you.
64 Getting HelpFILE LOCATION: S:\systems\Lola\SQRG\A00\EN\help.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08 - FOR PROOF ONLY
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookIX.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08FOR PROOF ONLYIndex 65IndexBback view, 8beep codes, 29Ccomputerspecifications, 19connectingAC adapter, 11IEEE 1394 devices, 12Internet, 14network, 13network cable, 11USB devices, 12contacting Dell, 57, 63DDellcontacting, 57, 63Factory Image Restore, 52software updates, 44Support Utility, 44technical support and customer service, 58Technical Update Service, 44Dell Diagnostics, 38starting from the Drivers and Utilities media, 39starting from your hard drive, 38Dell Factory Image Restore, 53Dell Technology Guide, 56Dell Wi-Fi Catcher Network Locator, 10DellConnect, 58diagnosticsbeep codes, 29Dell, 38documentation, 55Dell Technology Guide, 56Service Manual, 56drivers, 47Drivers and Utilities media, 55identifying, 47reinstalling, 48returning to a previous version, 48Drivers and Utilities media, 48, 55Dell Diagnostics, 38EEnd User License Agreement (EULA), 56ergonomics information, 56
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookIX.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08FOR PROOF ONLYIndex 66error messagesbeep codes, 29Express Service Code, 55FFactory Image Restore, 52Files and Settings Transfer Wizard, 15finding information, 55front view, 7IInternetconnecting, 14setting up, 14Wi-Fi Catcher Network Locator, 10wireless switch, 10Llicense label, 56MmediaDrivers and Utilities, 55operating system, 55memorytroubleshooting, 41Nnetworksconnecting, 13overview, 13Wi-Fi Catcher Network Locator, 10wireless switch, 10Notebook System Software, 55Ooperating systemDell Factory Image Restore, 52media, 53reinstalling, 55System Restore, 50Operating System media, 55operating system product key, 56Pphone numbers, 63powerpower light conditions, 40troubleshooting, 40problemsrestore to previous state, 50Rregulatory information, 56reinstalling
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookIX.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08FOR PROOF ONLYIndex 67drivers and utilities, 48software, 47SS.M.A.R.T, 37safety information, 56Service Manual, 56Service Tag, 55setupcomputer, 11Internet, 14quick setup, 11softwareproblems, 43reinstalling, 47troubleshooting, 42-43updates, 44specifications, 19support, 57contacting Dell, 63DellConnect, 58online services, 58regional, 58technical support and customer service, 58support information, 56System Restore, 50enabling, 52TTerms and Conditions, 56transferring information to a new computer, 15troubleshooting, 29, 56blue screen, 43computer not responding, 42Dell Diagnostics, 38error messages, 31memory, 41power, 40power light conditions, 40power lights, 29program crashes, 42programs and Windows compatibility, 43restore to previous state, 50software, 42-43tips, 40Uupdatessoftware and hardware, 44Vviewback, 8front, 7
FILE LOCATION: S:\systems\Lola\SQRG\A00\EN\bookIX.fmDELL CONFIDENTIAL – PRELIMINARY 4/27/08FOR PROOF ONLYIndex 68Wwarranty information, 56Wi-Fi Catcher Network Locator, 10Windows License label, 56Windows VistaDell Factory Image Restore, 52-53Device Driver Rollback, 48Program Compatibility wizard, 43reinstalling, 55returning to a previous device driver version, 48System Restore, 50Windows XPDevice Driver Rollback, 48Files and Settings Transfer Wizard, 15reinstalling, 55returning to a previous device driver version, 48setting up Internet connection, 15System Restore, 50wizardsFiles and Settings Transfer Wizard, 15Program Compatibility wizard, 43

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