Dell 5HCKT Notebook Computer w/ Intel PRO/Wireless 2195ABG User Manual book

Dell Inc. Notebook Computer w/ Intel PRO/Wireless 2195ABG book

Users Manual 2

Solving Problems 7711Solving ProblemsDell Diagnostics CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.When to Use the Dell DiagnosticsIf you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on page 88 and run the Dell Diagnostics before you contact Dell for technical assistance. NOTICE: The Dell Diagnostics works only on Dell computers. NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD (also known as the ResourceCD).Starting the Dell Diagnostics From Your Hard DriveThe Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive. NOTE: If your computer cannot display a screen image, contact Dell. See "Contacting Dell" on page 145.1Shut down the computer. 2Connect the computer to an electrical outlet.3Diagnostics can be invoked one of two ways:aTurn on the computer. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press <Enter>. NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.bPress and hold the <Fn> key while powering the system on. NOTE: If you see a message stating that no diagnostics utility partition has been found, run the Dell Diagnostics from the Drivers and Utilities CD.book.book Page 77 Wednesday, September 28, 2005 2:16 PM
78 Solving Problemswww.dell.com | support.dell.comThe computer runs the Pre-boot System Assessment, a series of initial tests of your system board, keyboard, hard drive, and display.• During the assessment, answer any questions that appear.• If a failure is detected, the computer stops and beeps. To stop the assessment and restart the computer, press <n>; to continue to the next test, press <y>; to retest the component that failed, press <r>. • If failures are detected during the Pre-boot System Assessment, write down the error code(s) and contact Dell.If the Pre-boot System Assessment completes successfully, you receive the message Booting Dell Diagnostic Utility Partition. Press any key to continue.4Press any key to start the Dell Diagnostics from the diagnostics utility partition on your hard drive.Starting the Dell Diagnostics From the Drivers and Utilities CD NOTE: The Drivers and Utilities CD may be optional and may not ship with your computer.1Insert the Drivers and Utilities CD.2Shut down and restart the computer.When the DELL logo appears, press <F12> immediately.If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only. On the next start-up, the computer boots according to the devices specified in the system setup program.3When the boot device list appears, highlight CD/DVD/CD-RW Drive and press <Enter>.4Select the Boot from CD-ROM option from the menu that appears and press <Enter>.5Ty p e 1 to start the ResourceCD menu and press <Enter> to proceed.6Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your computer.7When the Dell Diagnostics Main Menu appears, select the test you want to run.book.book Page 78 Wednesday, September 28, 2005 2:16 PM
Solving Problems 79Dell Diagnostics Main Menu1After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want.2If a problem is encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem description and follow the instructions on the screen.If you cannot resolve the error condition, contact Dell. NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag.3If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information.Option FunctionExpress Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly.Extended Test Performs a thorough check of devices. This test typically takes 1 hour or more and requires you to answer questions periodically.Custom Test Tests a specific device. You can customize the tests you want to run.Symptom Tree Lists the most common symptoms encountered and allows you to select a test based on the symptom of the problem you are having.Tab FunctionResults Displays the results of the test and any error conditions encountered.Errors Displays error conditions encountered, error codes, and the problem description.Help Describes the test and may indicate requirements for running the test.book.book Page 79 Wednesday, September 28, 2005 2:16 PM
80 Solving Problemswww.dell.com | support.dell.com4When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD.5When the tests are complete, close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and click My Computer. If the floppy, CD, or DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.TEST THE DRIVE —• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.• Insert a bootable floppy disk and restart the computer.CLEAN THE DRIVE OR DISK —See "Cleaning Your Computer" on page 141.ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLECHECK THE CABLE CONNECTIONSCHECK FOR HARDWARE INCOMPATIBILITIES —(See "Resolving Software and Hardware Incompatibilities" on page 99.RUN THE DELL DIAGNOSTICS —See "Dell Diagnostics" on page 77.Configuration Displays your hardware configuration for the selected device.The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and it displays the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer.Parameters Allows you to customize the test by changing the test settings.Tab Functionbook.book Page 80 Wednesday, September 28, 2005 2:16 PM
Solving Problems 81CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.Problems writing to a CD/DVD-RW driveCLOSE OTHER PROGRAMS —The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC —See "Power Management Modes" on page 41 for information on standby mode.CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your CD or DVD creation software.If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray1Ensure that the computer is shut down.2Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.3Gently pull out the tray until it stops.If you hear an unfamiliar scraping or grinding sound• Ensure that the sound is not caused by the program that is running.• Ensure that the disk or disc is inserted properly.Hard drive problemsALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.RUN CHECK DISK —1Click the Start button and click My Computer. 2Right-click Local Disk C:.3Click Properties.4Click the Tools tab.5Under Error-checking, click Check Now.6Click Scan for and attempt recovery of bad sectors.7Click Start.book.book Page 81 Wednesday, September 28, 2005 2:16 PM
82 Solving Problemswww.dell.com | support.dell.comE-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS —If you cannot open your e-mail attachments:1In Outlook Express, click Tools, click Options, and then click Security.2Click Do not allow attachments to remove the checkmark.CHECK THE TELEPHONE LINE CONNECTIONCHECK THE TELEPHONE JACKCONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACKUSE A DIFFERENT TELEPHONE LINE —• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that you hear a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.RUN THE MODEM HELPER DIAGNOSTICS —Click the Start button, point to All Programs and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —1Click the Start button and click Control Panel.2Click Printers and Other Hardware.3Click Phone and Modem Options.4Click the Modems tab.5Click the COM port for your modem.6Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.If all commands receive responses, the modem is operating properly.book.book Page 82 Wednesday, September 28, 2005 2:16 PM
Solving Problems 83ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.AUXILIARY DEVICE FAILURE —The touch pad, track stick, or external mouse may be faulty. For an external mouse, check the cable connection. Enable the Pointing Device option in the system setup program. If the problem persists, contact Dell. See "Contacting Dell" on page 145.BAD COMMAND OR FILE NAME —Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.CACHE DISABLED DUE TO FAILURE —The primary cache internal to the microprocessor has failed. Contact Dell. See "Contacting Dell" on page 145.CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to commands from the computer. See "Drive Problems" on page 80.DATA ERROR —The hard drive cannot read the data. See "Drive Problems" on page 80.DECREASING AVAILABLE MEMORY —One or more memory modules may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them. See "Memory" on page 112.DISK C: FAILED INITIALIZATION —The hard drive failed initialization. Run the hard drive tests in the Dell Diagnostics. See "Dell Diagnostics" on page 77. DRIVE NOT READY —The operation requires a hard drive in the bay before it can continue. Install a hard drive in the hard drive bay. See "Hard Drive" on page 108. ERROR READING PCMCIA CARD —The computer cannot identify the ExpressCard. Reinsert the card or try another card. See "Using ExpressCards" on page 67. EXTENDED MEMORY SIZE HAS CHANGED —The amount of memory recorded in NVRAM does not match the memory installed in the computer. Restart the computer. If the error appears again, contact Dell. See "Contacting Dell" on page 145. book.book Page 83 Wednesday, September 28, 2005 2:16 PM
84 Solving Problemswww.dell.com | support.dell.comTHE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.GATE A20 FAILURE —A memory module may be loose. Reinstall the memory modules and, if necessary, replace them. See "Memory" on page 112. GENERAL FAILURE —The operating system is unable to carry out the command. The message is usually followed by specific information—for example, Printer out of paper. Take t he appropriate action.HARD-DISK DRIVE CONFIGURATION ERROR —The computer cannot identify the drive type. Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 77).HARD-DISK DRIVE CONTROLLER FAILURE 0—The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 77).HARD-DISK DRIVE FAILURE —The hard drive does not respond to commands from the computer. Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 77). HARD-DISK DRIVE READ FAILURE —The hard drive may be defective. Shut down the computer, remove the hard drive (see page 108), and boot the computer from a CD. Then shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard-Disk Drive tests in the Dell Diagnostics (see page 77).INSERT BOOTABLE MEDIA —The operating system is trying to boot to a nonbootable CD. Insert a bootable CD.INVALID CONFIGURATION INFORMATION-PLEASE RUN SYSTEM SETUP PROGRAM —The system configuration information does not match the hardware configuration. The message is most likely to occur after a memory module is installed. Correct the appropriate options in the system setup program (see "Using the System Setup Program" on page 137).KEYBOARD CLOCK LINE FAILURE —For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostics (see page 77).KEYBOARD CONTROLLER FAILURE —For external keyboards, check the cable connection. Restart the computer, and avoid touching the keyboard or the mouse during the boot routine. Run the Keyboard Controller test in the Dell Diagnostics (see page 77).book.book Page 84 Wednesday, September 28, 2005 2:16 PM
Solving Problems 85KEYBOARD DATA LINE FAILURE —For external keyboards, check the cable connection. Run the Keyboard Controller test in the Dell Diagnostic (see page 77)s.KEYBOARD STUCK KEY FAILURE —For external keyboards or keypads, check the cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see page 77).LICENSED CONTENT IS NOT ACCESSIBLE IN MEDIADIRECT —Dell MediaDirect cannot verify the Digital Rights Management (DRM) restrictions on the file, so the file cannot be played. See "Dell MediaDirect problems" on page 89.MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see page 112).MEMORY ALLOCATION ERROR —The software you are attempting to run is conflicting with the operating system, another program, or a utility. Shut down the computer, wait 30 seconds, and then restart it. Try to run the program again. If the error message still appears, see the software documentation.MEMORY DATA LINE FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see page 112).MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see page 112).MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see page 112).MEMORY WRITE/READ FAILURE AT ADDRESS, READ VALUE EXPECTING VALUE —A memory module may be faulty or improperly seated. Reinstall the memory modules and, if necessary, replace them (see page 112).NO BOOT DEVICE AVAILABLE —The computer cannot find the hard drive. If the hard drive is your boot device, ensure that the drive is installed, properly seated, and partitioned as a boot device.NO BOOT SECTOR ON HARD DRIVE —The operating system may be corrupted. Contact Dell. See "Contacting Dell" on page 145.NO TIMER TICK INTERRUPT —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see page 77). NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —Yo u h a v e t o o many programs open. Close all windows and open the program that you want to use.OPERATING SYSTEM NOT FOUND —Reinstall the hard drive (see "Hard Drive" on page 108). If the problem persists, contact Dell. See "Contacting Dell" on page 145. OPTIONAL ROM BAD CHECKSUM —The optional ROM apparently failed. Contact Dell. See "Contacting Dell" on page 145.book.book Page 85 Wednesday, September 28, 2005 2:16 PM
86 Solving Problemswww.dell.com | support.dell.comA REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is missing an essential file. Remove and then reinstall the program.1Click the Start button and click Control Panel.2Click Add or Remove Programs.3Select the program you want to remove.4Click Remove or Change/Remove and follow the prompts on the screen.5See the program documentation for installation instructions.SECTOR NOT FOUND —The operating system cannot locate a sector on the hard drive. You may have a defective sector or corrupted FAT on the hard drive. Run the Windows error-checking utility to check the file structure on the hard drive. See the Windows Help and Support Center for instructions. To access the Help and Support Center, see "Windows Help and Support Center" on page 13. If a large number of sectors are defective, back up the data (if possible), and then reformat the hard drive.SEEK ERROR —The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see page 77).TIME-OF-DAY CLOCK LOST POWER —System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery. If the problem persists, try to restore the data by entering the system setup program. Then immediately exit the program. See "Using the System Setup Program" on page 137. If the message reappears, contact Dell. See "Contacting Dell" on page 145.TIME-OF-DAY CLOCK STOPPED —The reserve battery that supports the system configuration settings may require recharging. Connect your computer to an electrical outlet to charge the battery. If the problem persists, contact Dell. See "Contacting Dell" on page 145.TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP PROGRAM —The time or date stored in the system setup program does not match the system clock. Correct the settings for the Date and Time options. See "Using the System Setup Program" on page 137.TIMER CHIP COUNTER 2 FAILED —A chip on the system board may be malfunctioning. Run the System Set tests in the Dell Diagnostics (see page 77).UNEXPECTED INTERRUPT IN PROTECTED MODE —The keyboard controller may be malfunctioning, or a memory module may be loose. Run the System Memory tests and the Keyboard Controller test in the Dell Diagnostics (see page 77).X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the drive and try again.WARNING: BATTERY IS CRITICALLY LOW —The battery is running out of charge. Replace the battery, or connect the computer to an electrical outlet. Otherwise, activate hibernate mode or shut down the computer.book.book Page 86 Wednesday, September 28, 2005 2:16 PM
Solving Problems 87IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —1Click the Start button and click Control Panel.2Click Printers and Other Hardware.If your IEEE 1394 device is listed, Windows recognizes the device.IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE —Contact Dell or the IEEE 1394 device manufacturer. See "Contacting Dell" on page 145. IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —Contact Dell or the IEEE 1394 device manufacturer. See "Contacting Dell" on page 145. ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTORKeyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Use the integrated keyboard when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.External Keyboard problems NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.CHECK THE KEYBOARD CABLE —Shut down the computer. Disconnect the keyboard cable and check it for damage, and firmly reconnect the cable.If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the computer.CHECK THE EXTERNAL KEYBOARD —1Shut down the computer, wait 1 minute, and turn it on again.2Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.3From the Windows desktop, click the Start button, point to Programs→ Accessories, and then click Notepad. 4Type some characters on the external keyboard and verify that they appear on the display.If you cannot verify these steps, you may have a defective external keyboard. book.book Page 87 Wednesday, September 28, 2005 2:16 PM
88 Solving Problemswww.dell.com | support.dell.comTO VERIFY THAT THE PROBLEM IS WITH THE EXTERNAL KEYBOARD, CHECK THE INTEGRATED KEYBOARD —1Shut down the computer.2Disconnect the external keyboard.3Turn on the computer. 4From the Windows desktop, click the Start button, point to Programs→ Accessories, and click Notepad. 5Type some characters on the internal keyboard and verify that they appear on the display.If the characters appear now but did not with the external keyboard, you may have a defective external keyboard. Contact Dell. See "Contacting Dell" on page 145.RUN THE KEYBOARD DIAGNOSTICS TESTS —Run the PC-AT Compatible Keyboards tests in the Dell Diagnostics (see page 77). If the tests indicate a defective external keyboard, contact Dell. See "Contacting Dell" on page 145.Unexpected charactersDISABLE THE NUMERIC KEYPAD —Press <Num Lk> to disable the numeric keypad if numbers are displayed instead of letters. Verify that the numbers lock light is not lit.Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.The computer does not start upENSURE THAT THE AC ADAPTER IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL OUTLETThe computer stops responding NOTICE: You might lose data if you are unable to perform an operating system shutdown.TURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. A program stops responding or crashes repeatedlyEND THE PROGRAM —1Press <Crtl><Shift><Esc> simultaneously.2Click the Applications tab and select the program that is no longer responding.3Click End Task.book.book Page 88 Wednesday, September 28, 2005 2:16 PM
Solving Problems 89 NOTE: The chkdsk program may run when you restart the computer. Follow the instructions on the screen. CHECK THE SOFTWARE DOCUMENTATION —If necessary, uninstall and then reinstall the program. Software usually includes installation instructions in its documentation or on a floppy disk or CD.A program is designed for an earlier Microsoft® Windows® operating systemRUN THE PROGRAM COMPATIBILITY WIZARD —The Program Compatibility Wizard configures a program so it runs in an environment similar to non-Windows XP operating system environments.1Click the Start button, point to All Programs→ Accessories, and then click Program Compatibility Wizard.2In the welcome screen, click Next.3Follow the instructions on the screen.A solid blue screen appearsTURN THE COMPUTER OFF —If you are unable to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns off. Then restart your computer. Dell MediaDirect problemsCHECK THE DELL MEDIADIRECT HELP FILE FOR INFORMATION —Click the ? icon at the bottom of the Dell MediaDirect screen to access Help. TO PLAY MOVIES WITH DELL MEDIADIRECT, YOU MUST HAVE A DVD DRIVE AND THE DELL DVD PLAYER —If you purchased a DVD drive with your computer, this software should already be installed. VIDEO QUALITY PROBLEMS —Turn off the Use Hardware Acceleration option. This feature takes advantage of the special processing in some graphics cards to reduce processor requirements when playing DVDs and certain types of video files. CANNOT PLAY SOME MEDIA FILES —Because Dell MediaDirect provides access to media files outside the Windows XP environment, access to licensed content is restricted. Licensed content is digital content that has Digital Rights Management (DRM) applied to it. The Dell MediaDirect environment cannot verify the DRM restrictions, so the licensed files cannot be played. Licensed music and video files have a lock icon next to them. You can access licensed files in the Windows XP environment. ADJUSTING THE COLOR SETTINGS FOR MOVIES THAT CONTAIN SCENES THAT ARE TOO DARK OR TOO BRIGHT —Click EagleVision to use a video enhancement technology that detects video content and dynamically adjusts the brightness/contrast/saturation ratios. NOTICE: You cannot reinstall the Dell MediaDirect feature if you voluntarily reformat the hard drive. Contact Dell for assistance. See "Contacting Dell" on page 145. book.book Page 89 Wednesday, September 28, 2005 2:16 PM
90 Solving Problemswww.dell.com | support.dell.comOther software problemsCHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION —• Ensure that the program is compatible with the operating system installed on your computer.• Ensure that your computer meets the minimum hardware requirements needed to run the software. See the software documentation for information.• Ensure that the program is installed and configured properly.• Verify that the device drivers do not conflict with the program.• If necessary, uninstall and then reinstall the program.BACK UP YOUR FILES IMMEDIATELYUSE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDSSAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE Start MENUSCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.RUN THE DELL DIAGNOSTICS —If all tests run successfully, the error condition is related to a software problem. See "Dell Diagnostics" on page 77.Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.IF YOU RECEIVE AN INSUFFICIENT MEMORY MESSAGE —• Save and close any open files and exit any open programs you are not using to see if that resolves the problem.• See the software documentation for minimum memory requirements. If necessary, install additional memory (see "Memory" on page 112).• Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 112).• Run the Dell Diagnostics (see page 77). IF YOU EXPERIENCE OTHER MEMORY PROBLEMS —• Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see "Memory" on page 112).book.book Page 90 Wednesday, September 28, 2005 2:16 PM
Solving Problems 91• Ensure that you are following the memory installation guidelines (see "Memory" on page 112).• Run the Dell Diagnostics (see page 77). Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.CHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable is firmly inserted into both the network connector on the back of the computer and the network jack.CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —No light indicates that no network communication exists. Replace the network cable.RESTART THE COMPUTER AND LOG ON TO THE NETWORK AGAINCHECK YOUR NETWORK SETTINGS —Contact your network administrator or the person who set up your network to verify that your network settings are correct and that the network is functioning.ExpressCard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.CHECK THE EXPRESSCARD —Ensure that the ExpressCard is properly inserted into the connector.ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS —Double-click the Safely Remove Hardware icon in the Windows taskbar. Ensure that the card is listed.IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED EXPRESSCARD —Contact Dell. See "Contacting Dell" on page 145.IF YOU HAVE PROBLEMS WITH AN EXPRESSCARD NOT PROVIDED BY DELL —Contact the ExpressCard manufacturer.Power Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.CHECK THE POWER LIGHT —When the power light is lit or blinking, the computer has power. If the power light is blinking, the computer is in standby mode—press the power button to exit standby mode. If the light is off, press the power button to turn on the computer. NOTE: For information on standby mode, see "Power Management Modes" on page 41.CHARGE THE BATTERY —The battery charge may be depleted.1Reinstall the battery.2Use the AC adapter to connect the computer to an electrical outlet.3Turn on the computer.book.book Page 91 Wednesday, September 28, 2005 2:16 PM
92 Solving Problemswww.dell.com | support.dell.com NOTE: Battery operating time (the time the battery can hold a charge) decreases over time. Depending on how often the battery is used and the conditions under which it is used, you may need to purchase a new battery during the life of your computer.CHECK THE BATTERY STATUS LIGHT —If the battery status light flashes orange or is a steady orange the battery charge is low or depleted. Connect the computer to an electrical outlet.If the battery status light flashes green and orange, the battery is too hot to charge. Shut down the computer, disconnect the computer from the electrical outlet, and then let the battery and computer cool to room temperature.If the battery status light rapidly flashes orange, the battery may be defective. Contact Dell. See "Contacting Dell" on page 145.CHECK THE BATTERY TEMPERATURE —If the battery temperature is below 0°C (32°F), the computer will not start up.TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.ADJUST THE POWER PROPERTIES —See "Power Management Modes" on page 41.RESEAT THE MEMORY MODULES —If the computer power light turns on but the display remains blank, reinstall the memory modules (see "Memory" on page 112).Ensuring Sufficient Power for Your ComputerYour computer is designed to use the 90-W AC adapter; for optimum system performance, you should always use this adapter.The 65-W AC adapters used in other Dell™ portable computers can be used with your computer, but they will decrease system performance. Using less-powerful AC adapters, including the 65-W AC adapter, will cause you to receive a WARNING message.Printer Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your printer, contact the printer’s manufacturer.book.book Page 92 Wednesday, September 28, 2005 2:16 PM
Solving Problems 93ENSURE THAT THE PRINTER IS TURNED ONCHECK THE PRINTER CABLE CONNECTIONS —• See the printer documentation for cable connection information.• Ensure that the printer cables are securely connected to the printer and the computer. TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS —1Click the Start button, click Control Panel, and then click Printers and Other Hardware.2Click View installed printers or fax printers.If the printer is listed, right-click the printer icon.3Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port). For a USB printer, ensure that the Print to the following port(s): setting is USB.REINSTALL THE PRINTER DRIVER —See the printer documentation for instructionsScanner Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you need technical assistance for your scanner, contact the scanner’s manufacturer.CHECK THE PRINTER DOCUMENTATION —See the printer documentation for setup and troubleshooting information.CHECK THE SCANNER DOCUMENTATION —See the scanner documentation for setup and troubleshooting information.UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking tab or button.RESTART THE COMPUTER AND TRY THE SCANNER AGAINCHECK THE CABLE CONNECTIONS —• See the scanner documentation for cable connection information.• Ensure that the scanner cables are securely connected to the scanner and the computer.VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS —1Click the Start button, click Control Panel, and then click Printers and Other Hardware.2Click Scanners and Cameras.If your scanner is listed, Windows recognizes the scanner.REINSTALL THE SCANNER DRIVER —See the scanner documentation for instructions.book.book Page 93 Wednesday, September 28, 2005 2:16 PM
94 Solving Problemswww.dell.com | support.dell.comSound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.No sound from integrated speakersADJUST THE WINDOWS VOLUME CONTROL —Double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted. Adjust the volume, bass, or treble controls to eliminate distortion.ADJUST THE VOLUME USING KEYBOARD SHORTCUTS —Press <Fn><End> to disable (mute) or reenable the integrated speakers.REINSTALL THE SOUND (AUDIO) DRIVER —See "Reinstalling Drivers and Utilities" on page 97.No sound from external speakersENSURE THAT THE SUBWOOFER AND THE SPEAKERS ARE TURNED ON —See the setup diagram supplied with the speakers. If your speakers have volume controls, adjust the volume, bass, or treble to eliminate distortion.ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.DISCONNECT HEADPHONES FROM THE HEADPHONE CONNECTOR —Sound from the speakers is automatically disabled when headphones are connected to the computer’s front-panel headphone connector.TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference.REINSTALL THE AUDIO DRIVER —See "Reinstalling Drivers and Utilities" on page 97. RUN THE DELL DIAGNOSTICS (see page 77) NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.No sound from headphonesCHECK THE HEADPHONE CABLE CONNECTION —Ensure that the headphone cable is securely inserted into the headphone connector (see "audio connectors" on page 20).ADJUST THE WINDOWS VOLUME CONTROL —Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.book.book Page 94 Wednesday, September 28, 2005 2:16 PM
Solving Problems 95Touch Pad or Mouse ProblemsCHECK THE TOUCH PAD SETTINGS —1Click the Start button, click Control Panel, and then click Printers and Other Hardware.2Click Mouse.3Try adjusting the settings.CHECK THE MOUSE CABLE —Shut down the computer. Disconnect the mouse cable, check it for damage, and firmly reconnect the cable.If you are using a mouse extension cable, disconnect it and connect the mouse directly to the computer.TO VERIFY THAT THE PROBLEM IS WITH THE MOUSE, CHECK THE TOUCH PAD —1Shut down the computer.2Disconnect the mouse.3Turn on the computer. 4At the Windows desktop, use the touch pad to move the cursor around, select an icon, and open it.If the touch pad operates correctly, the mouse may be defective.REINSTALL THE TOUCH PAD DRIVER —See "Reinstalling Drivers and Utilities" on page 97.Video and Display Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.If the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.CHECK THE BATTERY —If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.TEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a light, ensure that the light is on.CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on.ADJUST THE POWER PROPERTIES —Search for the keyword standby in the Windows Help and Support Center. To access the Help and Support Center, see page 13.book.book Page 95 Wednesday, September 28, 2005 2:16 PM
96 Solving Problemswww.dell.com | support.dell.comSWITCH THE VIDEO IMAGE —If your computer is attached to an external monitor, press <Fn><F8> to switch the video image to the display.If the display is difficult to readADJUST THE BRIGHTNESS —Press <Fn> and the up- or down-arrow keyMOVE THE EXTERNAL SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION —Eliminate sunlight glare, which can cause poor picture quality.ADJUST THE WINDOWS DISPLAY SETTINGS —1Click the Start button and then click Control Panel.2Click Appearance and Themes.3Click the area you want to change or click the Display icon.4Try different settings for Color quality and Screen resolution.SEE "ERROR MESSAGES"—If an error message appears, see page 83.If only part of the display is readableCONNECT AN EXTERNAL MONITOR —1Shut down your computer and connect an external monitor to the computer.2Turn on the computer and the monitor and adjust the monitor brightness and contrast controls.If the external monitor works, the computer display or video controller may be defective. Contact Dell. See "Contacting Dell" on page 145.DriversWhat Is a Driver?A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.A driver acts like a translator between the device and any other programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed.book.book Page 96 Wednesday, September 28, 2005 2:16 PM
Solving Problems 97 NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system.Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:• Upgrade your operating system.• Reinstall your operating system.• Connect or install a new device.Identifying DriversIf you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.1Click the Start button and click Control Panel.2Under Pick a Category, click Performance and Maintenance.3Click System.4In the System Properties window, click the Hardware tab.5Click Device Manager.6Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver. See "Reinstalling Drivers and Utilities" on page 97.Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.1Click the Start button and click Control Panel.2Under Pick a Category, click Performance and Maintenance.3Click System.4In the System Properties window, click the Hardware tab.5Click Device Manager.6Right-click the device for which the new driver was installed and click Properties.book.book Page 97 Wednesday, September 28, 2005 2:16 PM
98 Solving Problemswww.dell.com | support.dell.com7Click the Drivers tab.8Click Roll Back Driver.If Device Driver Rollback does not resolve the problem, then use System Restore to return your computer to the operating state that existed before you installed the new driver.Using the Drivers and Utilities CD NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD.1Save and close any open files, and exit any open programs. 2Insert the Drivers and Utilities CD.In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and then double-click the autorcd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue.3From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.4Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer.5After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus.A link or links appear(s) for the specific drivers and utilities used by your computer.6Click the link of a specific driver or utility to display information about the driver or utility that you want to install.7Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and then read the readme file.If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.book.book Page 98 Wednesday, September 28, 2005 2:16 PM
Solving Problems 99Manually Reinstalling Drivers NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the system setup program before continuing with the driver installation. See "Reinstalling Drivers and Utilities" on page 97. 1After extracting the driver files to your hard drive as described in the previous section, click the Start button and right-click My Computer.2Click Properties.3Click the Hardware tab and click Device Manager.4Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices).5Double-click the name of the device for which you are installing the driver.6Click the Driver tab and click Update Driver.7Click Install from a list or specific location (Advanced) and click Next.8Click Browse and browse to the location to which you previously copied the driver files.9When the name of the appropriate driver appears, click Next.10Click Finish and restart your computer.Resolving Software and Hardware IncompatibilitiesIf a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. To start the Hardware Troubleshooter:1Click the Start button and click Help and Support.2Ty p e hardware troubleshooter in the Search field and click the arrow to start the search.3Click Hardware Troubleshooter in the Search Results list.4In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.Restoring Your Operating SystemYou can restore your operating system in the following ways:•Microsoft® Windows® XP System Restore returns your computer to an earlier operating state without affecting data files. Use System Restore as the first solution for restoring your operating system and preserving data files.book.book Page 99 Wednesday, September 28, 2005 2:16 PM
100 Solving Problemswww.dell.com | support.dell.com• Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer. Use PC Restore only if System Restore did not resolve your operating system problem.• If you received an Operating System CD with your computer, you can use it to restore your operating system. However, using the Operating System CD also deletes all data on the hard drive. Use the CD only if System Restore did not resolve your operating system problem.Using Microsoft Windows XP System RestoreThe Microsoft Windows XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore. To access help, see page page 13. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them. NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell™ computer to the Windows Classic view.Creating a Restore Point1Click the Start button and click Help and Support.2Click the task for System Restore.3Follow the instructions on the screen.Restoring the Computer to an Earlier Operating StateIf problems occur after you install a device driver, use Device Driver Rollback (see page 97) to resolve the problem. If that is unsuccessful, then use System Restore. NOTICE: Before you restore the computer to an earlier operating state, save and close any open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore.2Ensure that Restore my computer to an earlier time is selected and click Next.3Click a calendar date to which you want to restore your computer.The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in boldface type. book.book Page 100 Wednesday, September 28, 2005 2:16 PM
Solving Problems 1014Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.5Click Next.The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.6After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore.2Click Undo my last restoration and click Next.Enabling System RestoreIf you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:1Click the Start button and click Control Panel. 2Click Performance and Maintenance.3Click System.4Click the System Restore tab.5Ensure that Turn off System Restore is unchecked.Using Dell PC Restore by Symantec NOTICE: Using Dell PC Restore permanently deletes all data on the hard drive and removes any applications or drivers installed after you received your computer. If possible, back up the data before using PC Restore. Use PC Restore only if System Restore did not resolve your operating system problem. NOTE: Dell PC Restore by Symantec may not be available in certain countries nor on certain computers.Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer. Any programs or files added since you received your computer—including data files—are permanently deleted from the hard drive. Data files include documents, spreadsheets, e-mail messages, digital photos, music files, and so on. If possible, back up all data before using PC Restore.book.book Page 101 Wednesday, September 28, 2005 2:16 PM
102 Solving Problemswww.dell.com | support.dell.comTo use PC Restore:1Turn on the computer.During the boot process, a blue bar with www.dell.com appears at the top of the screen.2Immediately upon seeing the blue bar, press <Ctrl><F11>.If you do not press <Ctrl><F11> in time, let the computer finish starting, and then restart the computer again. NOTICE: If you do not want to proceed with PC Restore, click Reboot in the following step.3On the next screen that appears, click Restore.4On the next screen, click Confirm.The restore process takes approximately 6–10 minutes to complete.5When prompted, click Finish to reboot the computer. NOTE: Do not manually shut down the computer. Click Finish and let the computer completely reboot.6When prompted, click Yes.The computer restarts. Because the computer is restored to its original operating state, the screens that appear, such as the End User License Agreement, are the same ones that appeared the first time the computer was turned on. 7Click Next.The System Restore screen appears and the computer restarts. 8After the computer restarts, click OK.Removing Dell PC Restore NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system.Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard-drive space. If you remove PC Restore from the hard drive, you cannot ever recall it, and you will never be able to use PC Restore to return your computer’s operating system to its original state.To remove PC Restore:1Log on to the computer as a local administrator.2In Windows Explorer, go to c:\dell\utilities\DSR.book.book Page 102 Wednesday, September 28, 2005 2:16 PM
Solving Problems 1033Double-click the filename DSRIRRemv2.exe. NOTE: If you do not log on as a local administrator, a message appears stating that you must log on as administrator. Click Quit, and then log on as a local administrator. NOTE: If the partition for PC Restore does not exist on your computer’s hard drive, a message appears stating that the partition was not found. Click Quit; there is no partition to delete.4Click OK to remove the PC Restore partition on the hard drive.5Click Yes when a confirmation message appears.The PC Restore partition is deleted and the newly available disk space is added to the free space allocation on the hard drive. 6Right-click Local Disk (C) in Windows Explorer, click Properties, and verify that the additional disk space is available as indicated by the increased value for Free Space.7Click Finish to close the PC Restore Removal window.8Restart the computer.Using the Operating System CDBefore You BeginIf you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see page 97). If Device Driver Rollback does not resolve the problem, then use System Restore to return your operating system to the operating state it was in before you installed the new device driver. See "Using Microsoft Windows XP System Restore" on page 100.To reinstall Windows XP, you need the following items:•Dell™ Operating System CD•Dell Drivers and Utilities CD NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the Drivers and Utilities CD to load any required drivers. Depending on the region from where you ordered your computer, or whether you requested the CDs, the ResourceCD and Operating System CD may not ship with your system.Reinstalling Windows XPTo reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed.The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so.book.book Page 103 Wednesday, September 28, 2005 2:16 PM
104 Solving Problemswww.dell.com | support.dell.com NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.1Save and close any open files and exit any open programs.2Insert the Operating System CD. Click Exit if the Install Windows XP message appears.3Restart the computer.4Press <F2> immediately after the DELL™ logo appears.If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.5Press the arrow keys to select CD-ROM, and press <Enter>.6When the Press any key to boot from CD message appears, press any key.7When the Windows XP Setup screen appears, press <Enter>.8Follow the instructions on the screen to complete the reinstallation.9When the operating system reinstallation completes, reinstall drivers and applications as necessary.book.book Page 104 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 10512Adding and Replacing PartsBefore You BeginThis chapter provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that the following conditions exist:• You have performed the steps in "Turning Off Your Computer" (see this page) and "Before Working Inside Your Computer" (see page 106).• You have read the safety information in your Dell™ Product Information Guide.• A component can be replaced—or if purchased separately—installed by performing the removal procedure in reverse order.Recommended ToolsThe procedures in this document may require the following tools:• Small flat-blade screwdriver• Phillips screwdriver• Small plastic scribe• Flash BIOS update (see the Dell Support website at support.dell.com)Turning Off Your Computer NOTICE: To avoid losing data, save and close any open files and exit any open programs before you turn off your computer.1Shut down the operating system:aSave and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer.bIn the Tur n of f co m put e r window, click Tur n off. The computer turns off after the operating system shutdown process finishes.2Ensure that the computer and any attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for 4 seconds.book.book Page 105 Wednesday, September 28, 2005 2:16 PM
106 Adding and Replacing Partswww.dell.com | support.dell.comBefore Working Inside Your ComputerUse the following safety guidelines to help protect your computer from potential damage and to help ensure your own personal safety. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins. NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and aligned. NOTICE: To avoid damaging the computer, perform the following steps before you begin working inside the computer. 1Ensure that the work surface is flat and clean to prevent the computer cover from being scratched.2Turn off your computer. See "Turning Off Your Computer" on page 105. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.3Disconnect any telephone or network cables from the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you service the computer. book.book Page 106 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 1074Disconnect your computer and all attached devices from their electrical outlets.5Remove the battery. Slide and hold the battery-bay latch release on the bottom of the computer, and then pull the battery out of the battery bay.6Remove the optical drive, if installed, from the optical drive bay. See "Optical Drives" on page 111.7Press the power button to ground the system board. 8Remove any installed ExpressCards from the ExpressCard slot. See "Removing an ExpressCard or Blank" on page 68.9Remove any installed media memory cards from the 5-in-1 media memory card reader. See "Removing a Media Memory Card or Blank" on page 72.10Close the display and turn the computer upside down on a flat work surface.11Remove the hard drive. See "Hard Drive" on page 108. 1battery 2battery-bay latch release21book.book Page 107 Wednesday, September 28, 2005 2:16 PM
108 Adding and Replacing Partswww.dell.com | support.dell.comBatteryRemoving a Battery CAUTION: Before performing these procedures, disconnect the modem from the telephone wall jack. NOTICE: If you choose to replace the battery with the computer in standby mode, you have up to 1 minute to complete the battery replacement before the computer shuts down and loses any unsaved data.1Ensure that the computer is turned off or suspended in a power management mode.2Slide and hold the battery-bay latch release on the bottom of the computer, and then remove the battery from the bay by pulling it straight out from the computer. NOTE: The 6-cell battery is flush with the back of the computer. The 9-cell battery extends beyond the back of the computer. Installing a Battery CAUTION: Using an incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell. The battery is designed to work with your Dell computer. Do not use a battery from other computers with your computer. Slide the battery into the bay until the latch release clicks.Hard Drive CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To prevent data loss, turn off your computer (see page 105) before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell. NOTE: If you are installing a hard drive from a source other than Dell, you need to install an operating system, drivers, and utilities on the new hard drive. To replace the hard drive in the hard drive bay:1Follow the procedures in "Before You Begin" on page 105.2Turn the computer over, and loosen the two captive screws in the hard drive cover.book.book Page 108 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 109 NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" in the Product Information Guide.3Lift the cover off the computer and set it aside. 4Use the pull-tab to slide the hard drive toward the screw holes, and then lift the hard drive straight up to remove it from the computer.1screws (2)1book.book Page 109 Wednesday, September 28, 2005 2:16 PM
110 Adding and Replacing Partswww.dell.com | support.dell.com5Remove the new drive from its packaging.Save the original packaging for storing or shipping the hard drive. NOTICE: Use firm and even pressure to slide the drive into place. If you use excessive force, you may damage the connector.6Seat the new hard drive into the bay, and then slide it into the connector by sliding it away from the screw holes until it is fully seated.7Replace the cover and tighten the screws.8Install the operating system for your computer. See "Restoring Your Operating System" on page 99.9Install the drivers and utilities for your computer. See "Reinstalling Drivers and Utilities" on page 97. 1pull-tab 2hard drive21book.book Page 110 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 111Returning a Hard Drive to DellReturn your old hard drive to Dell in its original or comparable foam packaging. Otherwise, the hard drive may be damaged in transit.Optical DrivesAbout the Device Security Screw NOTE: You do not need to install the device security screw unless you want to prevent the module from being easily removed.Your Dell™ computer ships with an optical drive installed in the module bay and a device security screw, which may not be installed in the optical drive but packaged separately. When you install a module in the bay, you can install the device security screw to prevent the module from being easily removed.Removing and Installing Optical Drives NOTICE: To prevent damage to drives, store them in a safe, dry place when they are not installed in the computer. Avoid pressing down on them or placing heavy objects on top of them.1While the computer is turned on, double-click the Safely Remove Hardware icon on the taskbar, click the device that you want to eject, and click Stop. 2Close your display and turn the computer upside-down. 3Use a Phillips screwdriver to remove the device security screw from the bottom of the computer. 1foam packaging 2hard drive21book.book Page 111 Wednesday, September 28, 2005 2:16 PM
112 Adding and Replacing Partswww.dell.com | support.dell.com4Insert a Phillips screwdriver into the screw hole to push the drive out of the module bay. 5Pull the drive straight out of the module bay. 6Push the new drive straight into the module bay until it clicks.7Replace the security device screw. 8Turn the computer right-side up and open the display. 9The operating system automatically recognizes the drive. If necessary, enter your password to unlock your computer.Memory You can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 131 for information on the memory supported by your computer. Install only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.The computer has two memory module connectors labeled "DIMM A" and "DIMM B." Connector DIMM A (located under the keyboard) holds the basic memory module as configured from the factory. If you did not order additional memory, connector DIMM B (located on the bottom of the computer under the memory module cover) will be empty. Generally, if you are adding memory, book.book Page 112 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 113you will install a memory module in connector DIMM B. If you are upgrading memory, you may need to install memory in both the DIMM A and B connectors, depending on the extent of the upgrade.Installing a Memory Module in Connector DIMM B1Follow the procedures in "Before You Begin" on page 105. 2Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer. 3Turn the computer over, loosen the captive screws on the memory module cover, and then remove the memory module cover.1screws (2) 2memory module cover12book.book Page 113 Wednesday, September 28, 2005 2:16 PM
114 Adding and Replacing Partswww.dell.com | support.dell.com NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips.4If you are replacing a memory module, remove the existing module:aUse your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. bRemove the module from the connector. NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.5Ground yourself and install the new memory module:aAlign the notch in the module edge connector with the tab in the connector slot.bSlide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.1memory module 2securing clips (2 per connector)12book.book Page 114 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 1156Replace the memory module cover and tighten the screws. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.7Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.8Reinstall the hard drive. See "Hard Drive" on page 108.9Turn on the computer.As the computer boots, it detects the additional memory and automatically updates the system configuration information.To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information.Installing a Memory Module in Connector DIMM AThe memory module connector labeled "DIMM A" is located under the keyboard.1Follow the procedures in "Before You Begin" on page 105. 2Ground yourself by touching one of the metal connectors on the back of the computer. NOTE: If you leave the area, ground yourself again when you return to the computer. 1tab in connector slot1book.book Page 115 Wednesday, September 28, 2005 2:16 PM
116 Adding and Replacing Partswww.dell.com | support.dell.com3Remove the hinge cover. See "Hinge Cover" on page 123. NOTE: Ensure that you remove the two screws in the battery bay as part of the hinge removal procedure.4Remove the keyboard. See "Keyboard" on page 125.5Loosen the captive screws on the memory module cover, and then remove the memory module cover. NOTICE: To prevent damage to the memory module connector, do not use tools to spread the memory-module securing clips.6If you are replacing a memory module, remove the existing module:aUse your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up. bRemove the module from the connector.1tab in connector slot1book.book Page 116 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 117 NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled “DIMM A” before you install a module in the connector labeled “DIMM B.” Insert memory modules at a 45-degree angle to avoid damaging the connector. NOTE: If the memory module is not installed properly, the computer may not boot properly. No error message indicates this failure.7Ground yourself and install the new memory module:aAlign the notch in the module edge connector with the tab in the connector slot.bSlide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it.1memory module 2securing clips (2 per connector)12book.book Page 117 Wednesday, September 28, 2005 2:16 PM
118 Adding and Replacing Partswww.dell.com | support.dell.com8Replace the memory module cover and tighten the screws. NOTICE: If the cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.9Replace the keyboard. See "Keyboard" on page 125.10Replace the hinge cover. See "Hinge Cover" on page 123. NOTE: Ensure that you replace the two screws inside the battery bay as part of the hinge replacement procedure.11Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.12Reinstall the hard drive. See "Hard Drive" on page 108.13Turn on the computer.As the computer boots, it detects the additional memory and automatically updates the system configuration information.To confirm the amount of memory installed in the computer, click the Start button, click Help and Support, and then click Computer Information.1tab in connector slot1book.book Page 118 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 119Modem (Optional)If you ordered the optional modem at the same time that you ordered your computer, the modem is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.1Follow the procedures in "Before You Begin" on page 105.2Turn the computer over, loosen the captive screws on the modem/Mini PCI/wireless cover, and then remove the cover.1modem/Mini PCI/wireless cover1book.book Page 119 Wednesday, September 28, 2005 2:16 PM
120 Adding and Replacing Partswww.dell.com | support.dell.com3Remove the existing modem:aRemove the screw securing the modem to the system board, and set it aside.bPull straight up on the attached pull-tab to lift the modem out of its connector on the system board, and disconnect the modem cable.4Install the replacement modem:aConnect the modem cable to the modem. NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card. bAlign the modem with the screw holes and press the modem into the connector on the system board.cReplace the screw that secures the modem to the system board.5Replace the modem/Mini PCI/wireless cover.1screw 3modem 5system board connector2modem cable 4pull-tab45123book.book Page 120 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 121Wireless Mini PCI Card If you ordered a Mini PCI card with your computer, the card is already installed. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.1Follow the procedures in "Before You Begin" on page 105. 2If a Mini PCI card is not already installed, go to step . If you are replacing a Mini PCI card, remove the existing card:aDisconnect the antenna cables from the Mini PCI card.bRelease the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.cLift the Mini PCI card out of its connector.1antenna cables1book.book Page 121 Wednesday, September 28, 2005 2:16 PM
122 Adding and Replacing Partswww.dell.com | support.dell.com NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors and realign the card.3Install the replacement Mini PCI card: NOTICE: To avoid damaging the Mini PCI card, make sure the antenna cables are not under the card when you click the card into place.aAlign the Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector until it clicks.bConnect the antenna cables to the Mini PCI card. Make sure the cables snap onto the tiny connectors on the Mini PCI card.1Mini PCI card 2metal securing tabs (2)12book.book Page 122 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 123Hinge CoverRemoving the Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer).1antenna cables1book.book Page 123 Wednesday, September 28, 2005 2:16 PM
124 Adding and Replacing Partswww.dell.com | support.dell.com NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Be careful when removing the hinge cover. 1Follow the procedures in "Before You Begin" on page 105.2Remove the battery (see page 108). 3Remove the two screws inside the battery bay.4Turn the computer right-side up, and then open the display all the way (180 degrees) so that it rests on your work surface. NOTICE: To avoid damaging the hinge cover, do not lift the cover on both sides simultaneously.5Insert a scribe into the indent to lift the hinge cover on the right side.1screws (2)1book.book Page 124 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 1256Ease the hinge cover up, moving from right to left, and remove it. Replacing the Hinge Cover 1Insert the left edge of the cover into place. 2Press from left to right until the cover snaps into place. 3Close the display and turn the computer upside down. 4Replace the two screws in the battery bay. 5Replace the battery (see page 108). Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1hinge cover 2indent12book.book Page 125 Wednesday, September 28, 2005 2:16 PM
126 Adding and Replacing Partswww.dell.com | support.dell.comRemoving the Keyboard1Follow the procedures in "Before You Begin" on page 105.2Remove the hinge cover. See "Hinge Cover" on page 123. NOTICE: The keycaps on the keyboard are fragile, easily dislodged, and time-consuming to replace. Be careful when removing and handling the keyboard.3Lift the keyboard and hold it up and slightly forward to allow access to the keyboard connector. 4Release the lever on the system board connector to disconnect the keyboard cable from the system board.1keyboard 3keyboard cable 5tabs (6)2side tabs (2) 4lever on system board connector51432book.book Page 126 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 127Replacing the Keyboard NOTICE: To avoid scratching the palm rest when replacing the keyboard, hook the six tabs along the front edge of the keyboard into the palm rest, and then secure the keyboard in place.1Connect the keyboard cable to the system board.2Place the six tabs along the front edge of the keyboard into the palm rest.3Fasten the keyboard cable with the lever on the system board connector.4Snap the keyboard into place under the two side tabs.Internal Card With Bluetooth® Wireless Technology CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as a connector on the back of the computer). NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. If you ordered a card with Bluetooth wireless technology with your computer, the card is already installed.1Follow the procedures in "Before You Begin" on page 105.2Loosen the captive screws in the modem/Mini PCI/wireless cover, and then remove the cover. 3Remove the screw securing the card carrier. 4Pull the carrier out of the compartment so that you can disconnect the card from its cable and remove the card from the computer.5To replace the card, connect the card to the cable.6Then carefully insert the card into the carrier and insert the carrier into the compartment. 7Replace the screw securing the card carrier into place. book.book Page 127 Wednesday, September 28, 2005 2:16 PM
128 Adding and Replacing Partswww.dell.com | support.dell.comCoin-Cell Battery Removing the Coin-Cell Battery CAUTION: Before you perform the following procedures, see the safety instructions in the Product Information Guide. NOTICE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface (such as the back panel) on the computer. NOTICE: To avoid damaging the system board, you must remove the main battery before you begin working inside the computer. 1Follow the procedures in "Before You Begin" on page 105.2Remove the hinge cover (see page 123).3Remove the keyboard (see page 125).4Use a plastic scribe to lift the battery upward to remove it from the system board. 1screw 3card2card carrier 4card connector1342book.book Page 128 Wednesday, September 28, 2005 2:16 PM
Adding and Replacing Parts 129Replacing the Coin-Cell BatteryWhen you replace the battery, insert it into the circular socket with the positive side up, and then push it into place.1coin-cell battery1book.book Page 129 Wednesday, September 28, 2005 2:16 PM
130 Adding and Replacing Partswww.dell.com | support.dell.combook.book Page 130 Wednesday, September 28, 2005 2:16 PM
Appendix 13113AppendixSpecificationsProcessorProcessor type Intel® Pentium® M or Intel Celeron® ML1 cache 32-KB I-cache32-KB D-cacheL2 cache 2 MBExternal bus frequency (front side bus)400 MHz and 533 MHzSystem InformationSystem chip set Mobile Intel 915 GM ExpressData bus width 64 bitsDRAM bus width dual-channel (2) 64-bit busesProcessor address bus width 32 bitsFlash EPROM 1 MBGraphics bus internalPCI bus 32 bitsExpressCardExpressCard controller Intel ICH6ExpressCard connector one ExpressCard slot (54 mm)Cards supported ExpressCard/34 (34 mm) and ExpressCard/54 (54 mm)1.5 V and 3.3 VExpressCard connector size 28 pinsbook.book Page 131 Wednesday, September 28, 2005 2:16 PM
132 Appendixwww.dell.com | support.dell.com 5-in-1 Media Memory Card Reader5-in-1 media memory card controller Ricoh R5C8325-in-1 media memory card connector 5-in-1 combo card connectorCards supported MSMS ProSSD/SDIOMMCxDCD Type I/II & IBM® Microdrive through ExpressCard adapter5-in-1 media memory card connector size36.8 x 29.3 x 4.75 mmMemoryMemory module connector two SODIMM connectorsMemory module capacities 256 MB, 512 MB, and 1 GBMemory type 1.8-V SODIMM DDR-2Minimum memory 256 MBMaximum memory 2 GBPorts and ConnectorsAudio microphone connector, stereo headphone/speaker connectorIEEE 1394a 4-pin serial connectorMini PCI one Type IIIA Mini PCI card slotModem RJ-11 portNetwork adapter RJ-45 portS-video TV-out 7-pin mini-DIN connector (optional S-video to composite video adapter cable)USB four 4-pin USB 2.0-compliant connectorsVideo 15-hole connectorbook.book Page 132 Wednesday, September 28, 2005 2:16 PM
Appendix 133CommunicationsModem:Ty p ev.92 56K MDCControllersoftmodemInterfaceinternal HDA busNetwork adapter 10/100 Ethernet LAN on system boardWireless internal Mini PCI Wi-Fi and Bluetooth® wireless technology supportVideoVideo type: integrated on system boardVideo controllerIntel® Graphics Media Accelerator (GMA) 900Video memoryUp to 64 MB of shared memoryLCD interfaceLVDSTV supportNTSC/PAL AudioAudio type High Definition Audio (HDA) busAudio controller Sigmatel STAC9200Stereo conversion 24-bit (analog-to-digital and digital-to-analog)Interfaces:InternalHDA busExternalmicrophone-in connector, stereo headphones/speakers connectorSpeaker two 4-ohm speakersInternal speaker amplifier 1-W channel into 4 ohmsVolume controls keyboard shortcuts, program menus, media control buttonsbook.book Page 133 Wednesday, September 28, 2005 2:16 PM
134 Appendixwww.dell.com | support.dell.comDisplayType (active-matrix TFT) 14.1-inch WXGA Dimensions:Height206 mm (8.11 inches) Width320 mm (12.59 inches) Diagonal357.74 mm (14.1 inches) Maximum resolutions:WXGA1280 x 800 at 16.7 million colorsRefresh rate 60 HzOperating angle 0° (closed) to 180°Viewing angles:Horizontal±40° (WXGA) typicalVertical+15°/–30° (WXGA)Pixel pitch:WXGA0.237 mmControls brightness can be controlled through keyboard shortcutsKeyboardNumber of keys 87 (U.S. and Canada); 88 (Europe); 91 (Japan)Layout QWERTY/AZERTY/KanjiTouch PadX/Y position resolution (graphics table mode) 240 cpiSize:Width73.0-mm (2.9-inch) sensor-active area Height42.9-mm (1.7-inch) rectanglebook.book Page 134 Wednesday, September 28, 2005 2:16 PM
Appendix 135BatteryType 9-cell "smart" lithium ion 6-cell "smart" lithium ion Dimensions:Depth60.1 mm (2.37 inches) (9 cell)49 mm (1.93 inches) (6 cell)Height24 mm (0.94 inch)Width206.8 mm (8.14 inches)Weight 0.48 kg (1.06 lb) (9 cell) 0.32 kg (0.7 lb) (6 cell)Voltage 11.1 VDCCharge time (approximate):Computer off2 hoursOperating time Battery operating time varies depending on operating conditions and can be significantly reduced under certain power-intensive conditions. See "Power Problems" on page 91. See "Using a Battery" on page 45 for more information on battery life.Life span (approximate) 500 discharge/charge cyclesTemperature range:Operating0° to 35°C (32° to 95°F)Storage–40° to 60°C (–40° to 140°F)Coin-cell battery CR-2032AC AdapterInput voltage 90–264 VACInput current (maximum) 1.5 AInput frequency 47–63 HzOutput current 4.34 A (maximum at 4-second pulse); 3.34 A (continuous)Output power 65 W Rated output voltage 19.5 +/–1.0 VDCbook.book Page 135 Wednesday, September 28, 2005 2:16 PM
136 Appendixwww.dell.com | support.dell.comDimensions:Height28.2 mm (1.11 inches) Width57.9 mm (2.28 inches) Depth137.2 mm (5.4 inches) Weight (with cables) 0.4 kg (0.9 lb) Temperature range:Operating0° to 35°C (32° to 95°F) Storage–40° to 65°C (–40° to 149°F)PhysicalHeight 38.6 mm (1.52 inches) Width 330 mm (12.99 inches)Depth 243 mm (9.56 inches)Weight (with 6-cell battery, CDRW/DVD combo, and 40G hard drive):Configurable to less than2.5 kg (5.5 lb)EnvironmentalTemperature range:Operating0° to 35°C (32° to 95°F)Storage–40° to 65°C (–40° to 149°F)Relative humidity (maximum):Operating10% to 90% (noncondensing)Storage5% to 95% (noncondensing)Maximum vibration (using a random-vibration spectrum that simulates user environment):Operating0.66 GRMSStorage1.3 GRMSMaximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):Operating122 GAC Adapter (continued)book.book Page 136 Wednesday, September 28, 2005 2:16 PM
Appendix 137Using the System Setup ProgramOverview NOTE: Your operating system may automatically configure most of the options available in the system setup program, thus overriding options that you set through the system setup program. (An exception is the External Hot Key option, which you can disable or enable only through the system setup program.) For more information on configuring features for your operating system, see the Windows Help and Support Center. To access the Help and Support Center, see page 13.The system setup screens display the current setup information and settings for your computer, such as:• System configuration• Basic device-configuration settings• System security and hard-drive password settings• Power management settings• Boot (start-up) configuration and display settings• Docking-device settings• Wireless control settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the system setup program settings. Certain changes might make your computer work incorrectly. Viewing the System Setup Screen1Turn on (or restart) your computer.2When the DELL™ logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.Storage163 GAltitude (maximum):Operating–15.2 to 3048 m (–50 to 10,000 ft)Storage–15.2 to 10,668 m (–50 to 35,000 ft)Environmental (continued)book.book Page 137 Wednesday, September 28, 2005 2:16 PM
138 Appendixwww.dell.com | support.dell.comSystem Setup ScreenThe system setup screen consists of three windows of information. The window on the left contains an expandable hierarchy of control categories. If you select (highlight) a category (such as System, Onboard Devices, or Video) and press <Enter>, you can show or hide the related subcategories. The window on the right contains information about the category or subcategory selected in the window on the left. The window at the bottom tells you how to control the system setup program with key functions. Use these keys to select a category, modify its settings, or exit the system setup program.Commonly Used OptionsCertain options require that you reboot the computer for new settings to take effect.Changing the Boot SequenceThe boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence and enable/disable devices using the Boot Order page of the system setup program. NOTE: To change the boot sequence on a one-time-only basis, see "Performing a One-Time Boot" on page 139.The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following:•Diskette Drive• Internal HDD•USB Storage Device•CD/DVD/CD-RW drive•Modular bay HDD NOTE: Only devices that are preceded by a number are bootable.During the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the down-arrow or up-arrow key, and then enable or disable the device or change its order in the list.• To enable or disable a device, highlight the item and press the space bar. Enabled items are preceded by a number; disabled items are not preceded by a number.• To reorder a device in the list, highlight the device and press either <u> to move the device up the list or <d> to move a device down the list.Boot sequence changes take effect as soon as you save the changes and exit the system setup program.book.book Page 138 Wednesday, September 28, 2005 2:16 PM
Appendix 139Performing a One-Time BootYou can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)1Shut down the computer through the Start menu.2Connect the computer to an electrical outlet.3Turn on the computer. When the DELL logo appears, press <F2> immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.4When the boot device list appears, highlight the device from which you want to boot and press <Enter>.The computer boots to the selected device.The next time you reboot the computer, the previous boot order is restored.Computer Tracking SoftwareComputer tracking software may enable you to locate your computer if it is lost or stolen. The software is either preinstalled on your computer, or you can purchase it from www.dell.com. To use tracking software, activate the setting, if necessary, in the system setup program (BIOS). To access the system setup program, start your computer and press <F2> immediately when the blue DELL™ logo appears.Traveling With Your ComputerIdentifying Your Computer• Attach a name tag or business card to the computer.• Write down your Service Tag and store it in a safe place away from the computer or carrying case. Use the Service Tag if you need to report a loss or theft to law enforcement officials and to Dell.• Create a file on the Microsoft® Windows® desktop called if_found. Place information such as your name, address, and phone number in this file.• Contact your credit card company and ask if it offers coded identification tags.Packing the Computer• Remove any external devices attached to the computer and store them in a safe place. • To make the computer as light as possible, replace any devices installed in the module bay with the Dell TravelLite™ module.• Fully charge the main battery and any spare batteries that you plan to carry with you.book.book Page 139 Wednesday, September 28, 2005 2:16 PM
140 Appendixwww.dell.com | support.dell.com• Shut down the computer.• Disconnect the AC adapter. NOTICE: When the display is closed, extraneous items on the keyboard or palm rest could damage the display.• Remove any extraneous items, such as paper clips, pens, and paper, from the keyboard and palm rest and close the display.• Use the optional Dell™ carrying case to pack the computer and its accessories together safely.• Avoid packing the computer with items such as shaving cream, colognes, perfumes, or food. NOTICE: If the computer has been exposed to extreme temperatures, allow it to acclimate to room temperature for 1 hour before turning it on.• Protect the computer, the batteries, and the hard drive from hazards such as extreme temperatures and overexposure to sunlight, dirt, dust, or liquids.• Pack the computer so that it does not slide around in the trunk of your car or in an overhead storage compartment.Travel Tips NOTICE: Do not move the computer while using the optical drive to prevent loss of data. NOTICE: Do not check the computer as baggage.• Consider disabling wireless activity on your computer to maximize battery operating time. To disable wireless activity, press<Fn><F2>.• Consider changing your power management options to maximize battery operating time. See "Power Management" on page 39. • If you are the system setup program internationally, carry proof of ownership—or of your right to use the computer if it is company-owned—to speed your passage through customs. Investigate the customs regulations of the countries you plan to visit, and consider acquiring an international carnet (also known as a merchandise passport) from your government.• Find out what type of electrical outlets are used in the countries you will visit, and have appropriate power adapters.• Check with your credit card company for information about the kinds of emergency travel assistance it offers to users of portable computers.Traveling by Air NOTICE: Do not walk the computer through a metal detector. Send the computer through an X-ray machine or have it hand-inspected.• Ensure that you have a charged battery available in case you are asked to turn on the computer.book.book Page 140 Wednesday, September 28, 2005 2:16 PM
Appendix 141• Prior to entering the airplane, verify that using a computer is permitted. Some airlines forbid the use of electronic devices during flight. All airlines forbid the use of electronic devices during takeoff and landing.If Your Computer Is Lost or Stolen• Call a law enforcement agency to report the lost or stolen computer. Include the Service Tag in your description of the computer. Ask that a case number be assigned and write down the number, along with the name, address, and phone number of the law enforcement agency. If possible, obtain the name of the investigating officer. NOTE: If you know where the computer was lost or stolen, call a law enforcement agency in that area. If you do not know, call a law enforcement agency where you live.• If the computer belongs to a company, notify the security office of the company.• Contact Dell customer service to report the missing computer. Provide the computer Service Tag, the case number, and the name, address, and phone number of the law enforcement agency to which you reported the missing computer. If possible, give the name of the investigating officer.The Dell customer service representative will log your report under the computer Service Tag and record the computer as missing or stolen. If someone calls Dell for technical assistance and gives your Service Tag, the computer is identified automatically as missing or stolen. The representative will attempt to get the phone number and address of the caller. Dell will then contact the law enforcement agency to which you reported of the missing computer.Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.Computer, Keyboard, and Display CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet and remove any installed batteries. Clean your computer with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.• Use a can of compressed air to remove dust from between the keys on the keyboard and to remove any dirt or lint from the display. NOTICE: To avoid damaging the computer or display, do not spray cleaning solution directly onto the display. Only use products specifically designed for cleaning displays, and follow the instructions that are included with the product.• Moisten a soft, lint-free cloth with either water or a display cleaner. Do not use alcohol or an ammonia-based cleaner. Wipe the display gently working from the center to the edges until it is clean and any fingerprints are removed. Do not use excessive pressure. book.book Page 141 Wednesday, September 28, 2005 2:16 PM
142 Appendixwww.dell.com | support.dell.com• Moisten a soft, lint-free cloth with water and wipe the computer and keyboard. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest.Touch Pad1Shut down and turn off your computer. See "Turning Off Your Computer" on page 105. 2Disconnect any attached devices from the computer and from their electrical outlets.3Remove any installed batteries. See "Battery" on page 108. 4Moisten a soft, lint-free cloth with water, and wipe it gently across the surface of the touch pad. Do not allow water from the cloth to seep between the touch pad and the surrounding palm rest. Floppy Drive NOTICE: Do not attempt to clean drive heads with a swab. You might accidentally misalign the heads which prevents the drive from operating.Clean your floppy drive using a commercially available cleaning kit. These kits contain pretreated floppies to remove contaminants that accumulate during normal operation.CDs and DVDs NOTICE: Always use compressed air to clean the lens in the CD/DVD drive, and follow the instructions that come with the compressed-air product. Never touch the lens in the drive.If you notice problems, such as skipping, with the playback quality of your CDs or DVDs, try cleaning the discs.1Hold the disc by its outer edge. You can also touch the inside edge of the center hole. NOTICE: To avoid damaging the surface, do not wipe in a circular motion around the disc.2With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc.For stubborn dirt, try using water or a diluted solution of water and mild soap. You can also purchase commercial products that clean discs and provide some protection from dust, fingerprints, and scratches. Cleaning products for CDs are also safe to use on DVDs.FCC Notices (U.S. Only)Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card-mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to be a Class B digital device.book.book Page 142 Wednesday, September 28, 2005 2:16 PM
Appendix 143Once you have determined your computer’s FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:• This device may not cause harmful interference.• This device must accept any interference received, including interference that may cause undesired operation.Class AThis equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause harmful interference with radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.Class BThis equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturer’s instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and the receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/television technician for help.book.book Page 143 Wednesday, September 28, 2005 2:16 PM
144 Appendixwww.dell.com | support.dell.comFCC Identification InformationThe following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: PP19L• Company name: Dell Inc.One Dell WayRound Rock, Texas 78682 USA512-338-4400Macrovision Product NoticeThis product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. Dell Technical Support Policy (U.S. Only)Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, software programs, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.2 All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the stan-dard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the com-puter’s service contract.Definition of "Dell-Installed" Software and PeripheralsDell-installed software includes the operating system and some of the software programs that are installed on the computer during the manufacturing process (Microsoft® Office, Norton Antivirus, and so on).book.book Page 144 Wednesday, September 28, 2005 2:16 PM
Appendix 145Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or ExpressCard accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.Definition of "Third-Party" Software and PeripheralsThird-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.Contacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (technical support)•premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.NOTE: In certain countries, technical support specific to Dell XPS portable computers is available at a separate telephone number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free NumbersAnguilla General Supporttoll-free: 800-335-0031Antigua and Barbuda General Support1-800-805-5924book.book Page 145 Wednesday, September 28, 2005 2:16 PM
146 Appendixwww.dell.com | support.dell.comArgentina (Buenos Aires)International Access Code: 00Country Code: 54City Code: 11Website: www.dell.com.arE-mail: us_latin_services@dell.comE-mail for desktop and portable computers: la-techsupport@dell.com E-mail for servers and EMC® storage products:la_enterprise@dell.comCustomer Care toll-free: 0-800-444-0730Tech Supporttoll-free: 0-800-444-0733Tech Support Servicestoll-free: 0-800-444-0724Sales0-810-444-3355Aruba General Supporttoll-free: 800-1578Australia (Sydney)International Access Code: 0011Country Code: 61City Code: 2E-mail (Australia): au_tech_support@dell.comE-mail Customer Care (Australia and New Zealand): apcustserv@dell.comHome and Small Business1-300-655-533Government and Businesstoll-free: 1-800-633-559Preferred Accounts Division (PAD)toll-free: 1-800-060-889Customer Care (after sales) toll-free 1-333-55(option 3)Technical Support (portables and desktops)toll-free: 1-300-655-533Technical Support (servers and workstations)toll-free: 1-800-733-314Corporate Salestoll-free: 1-800-808-385Transa c tion Sa l estoll-free: 1-800-808-312Faxtoll-free: 1-800-818-341Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 146 Wednesday, September 28, 2005 2:16 PM
Appendix 147Austria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_europe@dell.comHome/Small Business Sales0820 240 530 00Home/Small Business Fax0820 240 530 49Home/Small Business Customer Care0820 240 530 14Preferred Accounts/Corporate Customer Care0820 240 530 16Technical Support for XPS portable computers only0820 240 530 81Home/Small Business Technical Support for all other Dell computers0820 240 530 14Preferred Accounts/Corporate Technical Support0660 8779Switchboard0820 240 530 00Bahamas General Supporttoll-free: 1-866-278-6818Barbados General Support1-800-534-3066Belgium (Brussels)International Access Code: 00Country Code: 32City Code: 2Website: support.euro.dell.comE-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/Technical Support for XPS portable computers only024819296Technical Support for all other Dell computers024819288Technical Support Fax024819295Customer Care027131565Corporate Sales024819100Fax024819299Switchboard024819100Bermuda General Support1-800-342-0671Bolivia General Supporttoll-free: 800-10-0238BrazilInternational Access Code: 00Country Code: 55City Code: 51Website: www.dell.com/brCustomer Support, Technical Support0800 90 3355Technical Support Fax 51 481 5470Customer Care Fax 51 481 5480Sales0800 90 3390British Virgin Islands General Supporttoll-free: 1-866-278-6820Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 147 Wednesday, September 28, 2005 2:16 PM
148 Appendixwww.dell.com | support.dell.comBruneiCountry Code: 673Customer Technical Support (Penang, Malaysia)604 633 4966Customer Care (Penang, Malaysia) 604 633 4888Transaction Sales (Penang, Malaysia)604 633 4955Canada (North York, Ontario)International Access Code: 011Online Order Status: www.dell.ca/ostatusAutoTech (automated technical support)toll-free: 1-800-247-9362Customer Care (Home Sales/Small Business)toll-free: 1-800-847-4096Customer Care (med./large business, government)toll-free: 1-800-326-9463Technical Support (Home Sales/Small Business)toll-free: 1-800-847-4096Technical Support (med./large bus., government)toll-free: 1-800-387-5757Technical Support (printers, projectors, televisions, handhelds, digital jukebox, and wireless)1-877-335-5767Sales (Home Sales/Small Business)toll-free: 1-800-387-5752Sales (med./large bus., government)toll-free: 1-800-387-5755Spare Parts Sales & Extended Service Sales18664403355Cayman Islands General Support1-800-805-7541Chile (Santiago)Country Code: 56City Code: 2Sales, Customer Support, and Technical Supporttoll-free: 1230-020-4823Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 148 Wednesday, September 28, 2005 2:16 PM
Appendix 149China (Xiamen)Country Code: 86City Code: 592Technical Support website: support.dell.com.cnTechnical Support E-mail: cn_support@dell.comCustomer Care E-mail: customer_cn@dell.comTechnical Support Fax592 818 1350Technical Support (Dell™ Dimension™ and Inspiron)toll-free: 800 858 2969Technical Support (OptiPlex™, Latitude™, and Dell Precision™)toll-free: 800 858 0950Technical Support (servers and storage)toll-free: 800 858 0960Technical Support (projectors, PDAs, switches, routers, and so on)toll-free: 800 858 2920Technical Support (printers)toll-free: 800 858 2311Customer Caretoll-free: 800 858 2060Customer Care Fax592 818 1308Home and Small Businesstoll-free: 800 858 2222Preferred Accounts Divisiontoll-free: 800 858 2557Large Corporate Accounts GCPtoll-free: 800 858 2055Large Corporate Accounts Key Accountstoll-free: 800 858 2628Large Corporate Accounts Northtoll-free: 800 858 2999Large Corporate Accounts North Government and Educationtoll-free: 800 858 2955Large Corporate Accounts East toll-free: 800 858 2020Large Corporate Accounts East Government and Educationtoll-free: 800 858 2669Large Corporate Accounts Queue Teamtoll-free: 800 858 2572Large Corporate Accounts Southtoll-free: 800 858 2355Large Corporate Accounts Westtoll-free: 800 858 2811Large Corporate Accounts Spare Parts toll-free: 800 858 2621Colombia General Support980-9-15-3978Costa Rica General Support0800-012-0435Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 149 Wednesday, September 28, 2005 2:16 PM
150 Appendixwww.dell.com | support.dell.comCzech Republic (Prague)International Access Code: 00Country Code: 420Website: support.euro.dell.comE-mail: czech_dell@dell.comTechnical Support22537 2727Customer Care22537 2707Fax22537 2714Tech Fax22537 2728Switchboard22537 2711Denmark (Copenhagen)International Access Code: 00Country Code: 45 Website: support.euro.dell.comE-mail: support.euro.dell.com/dk/da/emaildell/Technical Support for XPS portable computers only7010 0074Technical Support for all other Dell computers7023 0182Customer Care (Relational)7023 0184Home/Small Business Customer Care3287 5505Switchboard (Relational)3287 1200Switchboard Fax (Relational)3287 1201Switchboard (Home/Small Business)3287 5000Switchboard Fax (Home/Small Business)3287 5001Dominica General Supporttoll-free: 1-866-278-6821Dominican Republic General Support1-800-148-0530Ecuador General Supporttoll-free: 999-119El Salvador General Support01-899-753-0777Finland (Helsinki)International Access Code: 990Country Code: 358City Code: 9Website: support.euro.dell.comE-mail: support.euro.dell.com/fi/fi/emaildell/Technical Support09 253 313 60Customer Care09 253 313 38Fax09 253 313 99Switchboard09 253 313 00Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 150 Wednesday, September 28, 2005 2:16 PM
Appendix 151France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comE-mail: support.euro.dell.com/fr/fr/emaildell/Home and Small BusinessTechnical Support for XPS portable computers only0825 387 129Technical Support for all other Dell computers0825 387 270Customer Care 0825 823 833Switchboard 0825 004 700Switchboard (calls from outside of France)04 99 75 40 00Sales0825 004 700Fax0825 004 701Fax (calls from outside of France)04 99 75 40 01CorporateTechnical Support0825 004 719Customer Care0825 338 339Switchboard01 55 94 71 00Sales01 55 94 71 00Fax01 55 94 71 01Germany (Langen)International Access Code: 00Country Code: 49City Code: 6103Website: support.euro.dell.comE-mail: tech_support_central_europe@dell.comTechnical Support for XPS portable computers only06103 766-7222Technical Support for all other Dell computers06103 766-7200Home/Small Business Customer Care0180-5-224400Global Segment Customer Care06103 766-9570Preferred Accounts Customer Care06103 766-9420Large Accounts Customer Care06103 766-9560Public Accounts Customer Care06103 766-9555Switchboard06103 766-7000Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 151 Wednesday, September 28, 2005 2:16 PM
152 Appendixwww.dell.com | support.dell.comGreeceInternational Access Code: 00Country Code: 30Website: support.euro.dell.comE-mail: support.euro.dell.com/gr/en/emaildell/Technical Support 00800-44 14 95 18Gold Service Technical Support 00800-44 14 00 83Switchboard2108129810Gold Service Switchboard2108129811Sales2108129800Fax2108129812Grenada General Supporttoll-free: 1-866-540-3355Guatemala General Support1-800-999-0136Guyana General Supporttoll-free: 1-877-270-4609Hong KongInternational Access Code: 001Country Code: 852Website: support.ap.dell.comTechnical Support E-mail: apsupport@dell.comTechnical Support (Dimension and Inspiron)2969 3188Technical Support (OptiPlex, Latitude, and Dell Precision)2969 3191Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)2969 3196Customer Care3416 0910Large Corporate Accounts 3416 0907Global Customer Programs3416 0908Medium Business Division3416 0912Home and Small Business Division2969 3105India E-mail: india_support_desktop@dell.comindia_support_notebook@dell.comindia_support_Server@dell.comTechnical Support1600338045and 1600448046Sales (Large Corporate Accounts)1600 33 8044Sales (Home and Small Business)1600 33 8046Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 152 Wednesday, September 28, 2005 2:16 PM
Appendix 153Ireland (Cherrywood)International Access Code: 16Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_support@dell.comTechnical Support for XPS portable computers only 1850 200 722Technical Support for all other Dell computers1850 543 543U.K. Technical Support (dial within U.K. only)0870 908 0800Home User Customer Care01 204 4014Small Business Customer Care01 204 4014U.K. Customer Care (dial within U.K. only)0870 906 0010Corporate Customer Care1850 200 982Corporate Customer Care (dial within U.K. only)0870 907 4499Ireland Sales01 204 4444U.K. Sales (dial within U.K. only)0870 907 4000Fax/Sales Fax01 204 0103Switchboard01 204 4444Italy (Milan)International Access Code: 00Country Code: 39City Code: 02Website: support.euro.dell.comE-mail: support.euro.dell.com/it/it/emaildell/Home and Small BusinessTechnical Support02 577 826 90Customer Care02 696 821 14Fax02 696 821 13Switchboard02 696 821 12CorporateTechnical Support02 577 826 90Customer Care02 577 825 55Fax02 575 035 30Switchboard02 577 821Jamaica General Support (dial from within Jamaica only)1-800-682-3639Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 153 Wednesday, September 28, 2005 2:16 PM
154 Appendixwww.dell.com | support.dell.comJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers)toll-free: 0120-198-498Technical Support outside of Japan (servers)81-44-556-4162Technical Support (Dimension and Inspiron)toll-free: 0120-198-226Technical Support outside of Japan (Dimension and Inspiron)81-44-520-1435Technical Support (Dell Precision, OptiPlex, and Latitude)toll-free:0120-198-433Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)81-44-556-3894Technical Support (PDAs, projectors, printers, routers)toll-free: 0120-981-690Technical Support outside of Japan (PDAs, projectors, printers, routers)81-44-556-3468Faxbox Service044-556-349024-Hour Automated Order Service044-556-3801Customer Care044-556-4240Business Sales Division (up to 400 employees)044-556-1465Preferred Accounts Division Sales (over 400 employees)044-556-3433Large Corporate Accounts Sales (over 3500 employees)044-556-3430Public Sales (government agencies, educational institutions, and medical institutions)044-556-1469Global Segment Japan044-556-3469Individual User044-556-1760Switchboard044-556-4300Korea (Seoul)International Access Code: 001Country Code: 82City Code: 2E-mail: krsupport@dell.comTechnical Supporttoll-free: 080-200-3800Technical Support (Dimension, PDA, Electronics and Accessories)toll-free: 080-200-3801Salestoll-free: 080-200-3600Fax2194-6202Switchboard2194-6000Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 154 Wednesday, September 28, 2005 2:16 PM
Appendix 155Latin America Customer Technical Support (Austin, Texas, U.S.A.)512 728-4093Customer Service (Austin, Texas, U.S.A.)512 728-3619Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)512 728-3883Sales (Austin, Texas, U.S.A.)512 728-4397SalesFax (Austin, Texas, U.S.A.)512 728-4600or 512 728-3772LuxembourgInternational Access Code: 00Country Code: 352Website: support.euro.dell.comTechnical Support3420808075Home/Small Business Sales+32 (0)2 713 15 96Corporate Sales26 25 77 81Customer Care+32 (0)2 481 91 19Fax26 25 77 82MacaoCountry Code: 853Technical Supporttoll-free: 0800 105Customer Service (Xiamen, China)34 160 910Transaction Sales (Xiamen, China)29 693 115Malaysia (Penang)International Access Code: 00Country Code: 60City Code: 4Website: support.ap.dell.comTechnical Support (Dell Precision, OptiPlex, and Latitude)toll-free: 1 800 880 193Technical Support (Dimension, Inspiron, and Electronics and Accessories)toll-free: 1 800 881 306Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) toll-free: 1800 881 386Customer Caretoll-free:1800 881 306(option 6)Transa c t ion S alestoll-free: 1 800 888 202Corporate Salestoll-free: 1 800 888 213Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 155 Wednesday, September 28, 2005 2:16 PM
156 Appendixwww.dell.com | support.dell.comMexicoInternational Access Code: 00Country Code: 52Customer Technical Support001-877-384-8979or 001-877-269-3383Sales50-81-8800or 01-800-888-3355Customer Service001-877-384-8979or 001-877-269-3383Main50-81-8800or 01-800-888-3355Montserrat General Supporttoll-free: 1-866-278-6822Netherlands Antilles General Support001-800-882-1519Netherlands (Amsterdam)International Access Code: 00Country Code: 31City Code: 20Website: support.euro.dell.com Technical Support for XPS portable computers only0206744594Technical Support for all other Dell computers0206744500Technical Support Fax0206744766Home/Small Business Customer Care0206744200Relational Customer Care 020 674 4325Home/Small Business Sales0206745500Relational Sales0206745000Home/Small Business Sales Fax0206744775Relational Sales Fax0206744750Switchboard0206745000Switchboard Fax0206744750Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 156 Wednesday, September 28, 2005 2:16 PM
Appendix 157New ZealandInternational Access Code: 00Country Code: 64E-mail (New Zealand): nz_tech_support@dell.comE-mail Customer Care (Australia and New Zealand): apcustserv@dell.comCustomer Care toll-free: 0800-289-335(option 3)Technical Support (for desktop and portable computers) toll-free:0800 446 255Technical Support (for servers and workstations)toll-free: 0800 443 563Home and Small Business0800 446 255Government and Business0800 444 617Sales0800 441 567Fax0800 441 566Nicaragua General Support001-800-220-1006Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comE-mail: support.euro.dell.com/no/no/emaildell/Technical Support for XPS portable computers only815 35 043Technical Support for all other Dell products671 16882Relational Customer Care671 17575Home/Small Business Customer Care23162298Switchboard671 16800Fax Switchboard671 16865Panama General Support001-800-507-0962Peru General Support0800-50-669Poland (Warsaw)International Access Code: 011Country Code: 48City Code: 22Website: support.euro.dell.comE-mail: pl_support_tech@dell.comCustomer Service Phone57 95 700Customer Care57 95 999Sales57 95 999Customer Service Fax57 95 806Reception Desk Fax57 95 998Switchboard57 95 999Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 157 Wednesday, September 28, 2005 2:16 PM
158 Appendixwww.dell.com | support.dell.comPortugalInternational Access Code: 00Country Code: 351Website: support.euro.dell.comE-mail: support.euro.dell.com/pt/en/emaildell/Technical Support707200149Customer Care800 300 413Sales800 300 410 or 800 300 411 or800 300 412 or 21 422 07 10Fax214240112Puerto Rico General Support1-800-805-7545St. Kitts and Nevis General Supporttoll-free: 1-877-441-4731St. Lucia General Support1-800-882-1521St. Vincent and the Grenadines General Supporttoll-free: 1-877-270-4609Singapore (Singapore)International Access Code: 005Country Code: 65Website: support.ap.dell.comTechnical Support (Dimension, Inspiron, and Electronics and Accessories)toll-free: 1800 394 7430Technical Support (OptiPlex, Latitude, and Dell Precision)toll-free: 1800 394 7488Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)toll-free: 1800 394 7478Customer Caretoll-free: 1 800 394 7430(option 6)Transa c tion Sa l estoll-free: 18003947412Corporate Salestoll-free: 1 800 394 7419Slovakia (Prague)International Access Code: 00Country Code: 421Website: support.euro.dell.comE-mail: czech_dell@dell.comTechnical Support02 5441 5727Customer Care420 22537 2707Fax02 5441 8328Tech Fax02 5441 8328Switchboard (Sales)02 5441 7585Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 158 Wednesday, September 28, 2005 2:16 PM
Appendix 159South Africa (Johannesburg)International Access Code:09/091Country Code: 27City Code: 11Website: support.euro.dell.comE-mail: dell_za_support@dell.comGold Queue011 709 7713Technical Support011 709 7710Customer Care011 709 7707Sales011 709 7700Fax011 706 0495Switchboard011 709 7700Southeast Asian and Pacific CountriesCustomer Technical Support, Customer Service, and Sales (Penang, Malaysia)604 633 4810Spain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comE-mail: support.euro.dell.com/es/es/emaildell/Home and Small BusinessTechnical Support902 100 130Customer Care902 118 540Sales902 118 541Switchboard902 118 541Fax902 118 539CorporateTechnical Support902 100 130Customer Care902 115 236Switchboard917229200Fax917229583Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 159 Wednesday, September 28, 2005 2:16 PM
160 Appendixwww.dell.com | support.dell.comSweden (Upplands Vasby)International Access Code: 00Country Code: 46City Code: 8Website: support.euro.dell.comE-mail: support.euro.dell.com/se/sv/emaildell/Technical Support for XPS portable computers only0771 340 340Technical Support for all other Dell products08 590 05 199Relational Customer Care08 590 05 642Home/Small Business Customer Care08 587 70 527Employee Purchase Program (EPP) Support201401444Technical Support Fax 08 590 05 594Sales08 590 05 185Switzerland (Geneva)International Access Code: 00Country Code: 41City Code: 22Website: support.euro.dell.comE-mail: Tech_support_central_Europe@dell.comE-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/Technical Support for XPS portable computers only0848 33 88 57Technical Support (Home and Small Business) for all other Dell products0844 811 411Technical Support (Corporate)0844 822 844Customer Care (Home and Small Business)0848 802 202Customer Care (Corporate)0848 821 721Fax0227990190Switchboard0227990101Tai wa nInternational Access Code: 002Country Code: 886Website: support.ap.dell.comE-mail: ap_support@dell.comTechnical Support (OptiPlex, Latitude, Inspiron, Dimension, and Electronics and Accessories)toll-free: 00801 86 1011Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)toll-free: 00801 60 1256Customer Caretoll-free:00801 60 1250(option 5)Transa c tion Sa l estoll-free: 00801 65 1228Corporate Salestoll-free: 00801 651 227Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 160 Wednesday, September 28, 2005 2:16 PM
Appendix 161ThailandInternational Access Code: 001Country Code: 66Website: support.ap.dell.comTechnical Support (OptiPlex, Latitude, and Dell Precision)toll-free: 1800 0060 07Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault)toll-free: 1800 0600 09Customer Caretoll-free:1800 006 007(option 7)Corporate Salestoll-free: 1800 006 009Transa c t ion S alestoll-free: 1800 006 006Trinidad/Tobago General Support1-800-805-8035Turks and Caicos Islands General Supporttoll-free: 1-866-540-3355U.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.aspE-mail: dell_direct_support@dell.comTechnical Support (Corporate/Preferred Accounts/PAD [1000+ employees])0870 908 0500Technical Support for XPS portable computers only0870 366 4180Technical Support (direct and general) for all other products0870 908 0800Global Accounts Customer Care01344 373 186Home and Small Business Customer Care 0870 906 0010Corporate Customer Care01344 373 185Preferred Accounts (500–5000 employees) Customer Care0870 906 0010Central Government Customer Care01344 373 193Local Government & Education Customer Care01344 373 199Health Customer Care01344 373 194Home and Small Business Sales0870 907 4000Corporate/Public Sector Sales01344 860 456Home and Small Business Fax0870 907 4006Uruguay General Supporttoll-free: 000-413-598-2521Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 161 Wednesday, September 28, 2005 2:16 PM
162 Appendixwww.dell.com | support.dell.comU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Servicetoll-free: 1-800-433-9014AutoTech (portable and desktop computers)toll-free: 1-800-247-9362Technical Support (Dell TV, Printers, and Projectors) for Relationship customerstoll-free 1-877-459-7298Consumer (Home and Home Office) Technical Support for all other Dell productstoll-free: 1-800-624-9896Customer Service toll-free: 1-800-624-9897DellNet™ Service and Supporttoll-free: 1-877-Dellnet(1-877-335-5638)Employee Purchase Program (EPP) Customerstoll-free: 1-800-695-8133Financial Services website:www.dellfinancialservices.comFinancial Services (lease/loans)toll-free: 1-877-577-3355Financial Services (Dell Preferred Accounts [DPA])toll-free: 1-800-283-2210Business Customer Service and Technical Supporttoll-free: 1-800-456-3355Employee Purchase Program (EPP) Customerstoll-free: 1-800-695-8133Printers and Projectors Technical Supporttoll-free: 1-877-459-7298Public (government, education, and healthcare)Customer Service and Technical Supporttoll-free: 1-800-456-3355Employee Purchase Program (EPP) Customerstoll-free: 1-800-695-8133Dell Salestoll-free: 1-800-289-3355 or toll-free: 1-800-879-3355Dell Outlet Store (Dell refurbished computers)toll-free: 1-888-798-7561Software and Peripherals Salestoll-free: 1-800-671-3355Spare Parts Salestoll-free: 1-800-357-3355Extended Service and Warranty Salestoll-free: 1-800-247-4618Faxtoll-free: 1-800-727-8320Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impairedtoll-free: 1-877-DELLTTY(1-877-335-5889)U.S. Virgin Islands General Support1-877-673-3355Venezuela General Support8001-3605Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail AddressArea Codes,Local Numbers, andToll-Free Numbersbook.book Page 162 Wednesday, September 28, 2005 2:16 PM
Glossary 163GlossaryTerms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer.AAC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.ACPI — advanced configuration and power interface — A power management specification that enables Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer.AGP — accelerated graphics port — A dedicated graphics port that allows system memory to be used for video-related tasks. AGP delivers a smooth, true-color video image because of the faster interface between the video circuitry and the computer memory.antivirus software — A program designed to identify, quarantine, and/or delete viruses from your computer.APR — advanced port replicator — A docking device that allows you to conveniently use an external monitor, keyboard, mouse, and other devices with your portable computer.ASF — alert standards format — A standard to define a mechanism for reporting hardware and software alerts to a management console. ASF is designed to be platform- and operating system-independent.Bbackup — A copy of a program or data file on a floppy, CD, DVD, or hard drive. As a precaution, back up the data files from your hard drive regularly.battery — A rechargeable internal power source used to operate portable computers when not connected to an AC adapter and an electrical outlet.battery life span — The length of time (years) during which a portable computer battery is able to be depleted and recharged.battery operating time — The length of time (minutes or hours) that a portable computer battery holds a charge while powering the computer.BIOS — basic input/output system — A program (or utility) that serves as an interface between the computer hardware and the operating system. Unless you understand what effect these settings have on the computer, do not change them. Also referred to as the system setup program.bit — The smallest unit of data interpreted by your computer.Bluetooth® wireless technology — A wireless technology standard for short-range (9 m [29 feet]) networking devices that allows for enabled devices to automatically recognize each other.boot sequence — Specifies the order of the devices from which the computer attempts to boot.bootable CD — A CD that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available. Your Drivers and Utilities or ResourceCD is a bootable CD.bootable disk — A disk that you can use to start your computer. In case your hard drive is damaged or your computer has a virus, ensure that you always have a bootable CD or floppy disk available.bps — bits per second — The standard unit for measuring data transmission speed.BTU — British thermal unit — A measurement of heat output.book.book Page 163 Wednesday, September 28, 2005 2:16 PM
164 Glossarywww.dell.com | support.dell.combus — A communication pathway between the components in your computer.bus speed — The speed, given in MHz, that indicates how fast a bus can transfer information.byte — The basic data unit used by your computer. A byte is usually equal to 8 bits.CC — Celsius — A temperature measurement scale where 0° is the freezing point and 100° is the boiling point of water.cache — A special high-speed storage mechanism which can be either a reserved section of main memory or an independent high-speed storage device. The cache enhances the efficiency of many processor operations.L1 cache — Primary cache stored inside the processor.L2 cache — Secondary cache which can either be external to the processor or incorporated into the processor architecture.carnet — An international customs document that facilitates temporary imports into foreign countries. Also known as a merchandise passport.CD — compact disc — An optical form of storage media, typically used for audio and software programs.CD drive — A drive that uses optical technology to read data from CDs.CD player — The software used to play music CDs. The CD player displays a window with buttons that you use to play a CD.CD-R — CD recordable — A recordable version of a CD. Data can be recorded only once onto a CD-R. Once recorded, the data cannot be erased or written over.CD-RW — CD rewritable — A rewritable version of a CD. Data can be written to a CD-RW disc, and then erased and written over (rewritten).CD-RW drive — A drive that can read CDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.CD-RW/DVD drive — A drive, sometimes referred to as a combo drive, that can read CDs and DVDs and write to CD-RW (rewritable CDs) and CD-R (recordable CDs) discs. You can write to CD-RW discs multiple times, but you can write to CD-R discs only once.clock speed — The speed, given in MHz, that indicates how fast computer components that are connected to the system bus operate. COA — Certificate of Authenticity — The Windows alpha-numeric code located on a sticker on your computer. Also referred to as the Product Key orProduct ID.Control Panel — A Windows utility that allows you to modify operating system and hardware settings, such as display settings.controller — A chip that controls the transfer of data between the processor and memory or between the processor and devices.CRIMM — continuity rambus in-line memory module — A special module that has no memory chips and is used to fill unused RIMM slots.cursor — The marker on a display or screen that shows where the next keyboard, touch pad, or mouse action will occur. It often is a blinking solid line, an underline character, or a small arrow.DDDR SDRAM — double-data-rate SDRAM — A type of SDRAM that doubles the data burst cycle, improving system performance.DDR2 SDRAM — double-data-rate 2 SDRAM — A type of DDR SDRAM that uses a 4-bit prefetch and other architectural changes to boost memory speed to over 400 MHz.device — Hardware such as a disk drive, printer, or keyboard that is installed in or connected to your computer.device driver — See driver.DIMM — Dual Inline Memory Module.book.book Page 164 Wednesday, September 28, 2005 2:16 PM
Glossary 165DIN connector — A round, six-pin connector that conforms to DIN (Deutsche Industrie-Norm) standards; it is typically used to connect PS/2 keyboard or mouse cable connectors.disk striping — A technique for spreading data over multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width. DMA — direct memory access — A channel that allows certain types of data transfer between RAM and a device to bypass the processor.docking device — See APR.DMTF — Distributed Management Task Force — A consortium of hardware and software companies who develop management standards for distributed desktop, network, enterprise, and Internet environments.domain — A group of computers, programs, and devices on a network that are administered as a unit with common rules and procedures for use by a specific group of users. A user logs on to the domain to gain access to the resources.DRAM — dynamic random-access memory — Memory that stores information in integrated circuits containing capacitors.driver — Software that allows the operating system to control a device such as a printer. Many devices do not work properly if the correct driver is not installed in the computer.DSL — Digital Subscriber Line — A technology that provides a constant, high-speed Internet connection through an analog telephone line. dual display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as extended display mode.DVD — digital versatile disc — A high-capacity disc usually used to store movies. DVD drives read most CD media as well.DVD drive — A drive that uses optical technology to read data from DVDs and CDs.DVD player — The software used to watch DVD movies. The DVD player displays a window with buttons that you use to watch a movie.DVD-R — DVD recordable — A recordable version of a DVD. Data can be recorded only once onto a DVD-R. Once recorded, the data cannot be erased or written over. DVD+RW — DVD rewritable — A rewritable version of a DVD. Data can be written to a DVD+RW disc, and then erased and written over (rewritten). (DVD+RW technology is different from DVD-RW technology.)DVD+RW drive — A drive that can read DVDs and most CD media and write to DVD+RW (rewritable DVDs) discs.DVI — digital video interface — A standard for digital transmission between a computer and a digital video display.EECC — error checking and correction — A type of memory that includes special circuitry for testing the accuracy of data as it passes in and out of memory.ECP — extended capabilities port — A parallel connector design that provides improved bidirectional data transmission. Similar to EPP, ECP uses direct memory access to transfer data and often improves performance.EIDE — enhanced integrated device electronics — An improved version of the IDE interface for hard drives and CD drives.EMI — electromagnetic interference — Electrical interference caused by electromagnetic radiation.ENERGY STAR® — Environmental Protection Agency requirements that decrease the overall consumption of electricity.EPP — enhanced parallel port — A parallel connector design that provides bidirectional data transmission.ESD — electrostatic discharge — A rapid discharge of static electricity. ESD can damage integrated circuits found in computer and communications equipment.book.book Page 165 Wednesday, September 28, 2005 2:16 PM
166 Glossarywww.dell.com | support.dell.comexpansion card — A circuit board that installs in an expansion slot on the system board in some computers, expanding the capabilities of the computer. Examples include video, modem, and sound cards.expansion slot — A connector on the system board (in some computers) where you insert an expansion card, connecting it to the system bus.ExpressCard — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of ExpressCards. ExpressCards support both the PCI Express and USB 2.0 standard.Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.extended display mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode.extended PC Card — A PC Card that extends beyond the edge of the PC Card slot when installed.FFahrenheit — A temperature measurement scale where 32° is the freezing point and 212° is the boiling point of water.FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit.floppy — An electromagnetic form of storage media. Also known as a floppy diskette or a floppy disk.floppy drive — A disk drive that can read and write to floppy disks.folder — A term used to describe space on a disk or drive where files are organized and grouped. Files in a folder can be viewed and ordered in various ways, such as alphabetically, by date, and by size.format — The process that prepares a drive or disk for file storage. When a drive or disk is formatted, the existing information on it is lost.FSB — front side bus — The data path and physical interface between the processor and RAM.FTP — file transfer protocol — A standard Internet protocol used to exchange files between computers connected to the Internet.GG — gravity — A measurement of weight and force.GB — gigabyte — A measurement of data storage that equals 1024 MB (1,073,741,824 bytes). When used to refer to hard drive storage, the term is often rounded to 1,000,000,000 bytes.GHz — gigahertz — A measurement of frequency that equals one thousand million Hz, or one thousand MHz. The speeds for computer processors, buses, and interfaces are often measured in GHz.graphics mode — A video mode that can be defined as x horizontal pixels by y vertical pixels by z colors. Graphics modes can display an unlimited variety of shapes and fonts.GUI — graphical user interface — Software that interacts with the user by means of menus, windows, and icons. Most programs that operate on the Windows operating systems are GUIs.Hhard drive — A drive that reads and writes data on a hard disk. The terms hard drive and hard disk are often used interchangeably.heat sink — A metal plate on some processors that helps dissipate heat.help file — A file that contains descriptive or instructional information about a product. Some help files are associated with a particular program, such as Help in Microsoft Word. Other help files function as stand-alone reference sources. Help files typically have a filename extension of .hlp or .chm.hibernate mode — A power management mode that saves everything in memory to a reserved space on the hard drive and then turns off the computer. When you restart book.book Page 166 Wednesday, September 28, 2005 2:16 PM
Glossary 167the computer, the memory information that was saved to the hard drive is automatically restored.HTML — hypertext markup language — A set of codes inserted into an Internet web page intended for display on an Internet browser.HTTP — hypertext transfer protocol — A protocol for exchanging files between computers connected to the Internet. Hz — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz).IIC — Industry Canada — The Canadian regulatory body responsible for regulating emissions from electronic equipment, much as the FCC does in the United States.IC — integrated circuit — A semiconductor wafer, or chip, on which thousands or millions of tiny electronic components are fabricated for use in computer, audio, and video equipment. IDE — integrated device electronics — An interface for mass storage devices in which the controller is integrated into the hard drive or CD drive.IEEE 1394 — Institute of Electrical and Electronics Engineers, Inc. — A high-performance serial bus used to connect IEEE 1394-compatible devices, such as digital cameras and DVD players, to the computer. infrared sensor — A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection.integrated — Usually refers to components that are physically located on the computer’s system board. Also referred to as built-in.I/O — input/output — An operation or device that enters and extracts data from your computer. Keyboards and printers are I/O devices. I/O address — An address in RAM that is associated with a specific device (such as a serial connector, parallel connector, or expansion slot) and allows the processor to communicate with that device.IrDA — Infrared Data Association — The organization that creates international standards for infrared communications.IRQ — interrupt request — An electronic pathway assigned to a specific device so that the device can communicate with the processor. Each device connection must be assigned an IRQ. Although two devices can share the same IRQ assignment, you cannot operate both devices simultaneously.ISP — Internet service provider — A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, user name, and access phone numbers for a fee. KKb — kilobit — A unit of data that equals 1024 bits. A measurement of the capacity of memory integrated circuits.KB — kilobyte — A unit of data that equals 1024 bytes but is often referred to as 1000 bytes.key combination — A command requiring you to press multiple keys at the same time.kHz — kilohertz — A measurement of frequency that equals 1000 Hz.LLAN — local area network — A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance through telephone lines and radio waves to form a wide area network (WAN).LCD — liquid crystal display — The technology used by portable computer and flat-panel displays.book.book Page 167 Wednesday, September 28, 2005 2:16 PM
168 Glossarywww.dell.com | support.dell.comLED — light-emitting diode — An electronic component that emits light to indicate the status of the computer.local bus — A data bus that provides a fast throughput for devices to the processor.LPT — line print terminal — The designation for a parallel connection to a printer or other parallel device. MMb — megabit — A measurement of memory chip capacity that equals 1024 Kb.Mbps — megabits per second — One million bits per second. This measurement is typically used for transmission speeds for networks and modems.MB — megabyte — A measurement of data storage that equals 1,048,576 bytes. 1 MB equals 1024 KB. When used to refer to hard drive storage, the term is often rounded to 1,000,000 bytes.MB/sec — megabytes per second — One million bytes per second. This measurement is typically used for data transfer ratings.memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, it is recommended that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory. Frequently, the word memory is used as a synonym for RAM.memory address — A specific location where data is temporarily stored in RAM.memory mapping — The process by which the computer assigns memory addresses to physical locations at start-up. Devices and software can then identify information that the processor can access.memory module — A small circuit board containing memory chips, which connects to the system board.MHz — megahertz — A measure of frequency that equals 1 million cycles per second. The speeds for computer processors, buses, and interfaces are often measured in MHz.Mini PCI — A standard for integrated peripherals with an emphasis on communications such as such as modems and NICs. Mini PCI is a small card that is functionally equivalent to a standard PCI expansion card.modem — A device that allows your computer to communicate with other computers over analog telephone lines. Three types of modems include: external, PC Card or ExpressCard, and internal. You typically use your modem to connect to the Internet and exchange e-mail.module bay — A bay that supports devices such as optical drives, a second battery, or a Dell TravelLite™ module.monitor — The high-resolution TV-like device that displays computer output.mouse — A pointing device that controls the movement of the cursor on your screen. Typically you roll the mouse over a hard, flat surface to move the pointer or cursor on your screen.ms — millisecond — A measure of time that equals one thousandth of a second. Access times of storage devices are often measured in ms.Nnetwork adapter — A chip that provides network capabilities. A computer may include a network adapter on its system board, or it may contain an PC Card with an adapter on it. A network adapter is also referred to as a NIC (network interface controller).NIC — See network adapter.notification area — The section of the Windows taskbar that contains icons for providing quick access to programs and computer functions, such as the clock, volume control, and print status. Also referred to as system tray.ns — nanosecond — A measure of time that equals one billionth of a second.NVRAM — nonvolatile random access memory — A type of memory that stores data when the computer is turned off or loses its external power source. NVRAM is used for maintaining computer configuration information such as date, time, and other system setup options that you can set.book.book Page 168 Wednesday, September 28, 2005 2:16 PM
Glossary 169Ooptical drive — A drive that uses optical technology to read or write data from CDs, DVDs, or DVD+RWs. Example of optical drives include CD drives, DVD drives, CD-RW drives, and CD-RW/DVD combo drives. Pparallel connector — An I/O port often used to connect a parallel printer to your computer. Also referred to as an LPT port.partition — A physical storage area on a hard drive that is assigned to one or more logical storage areas known as logical drives. Each partition can contain multiple logical drives.PC Card — A removable I/O card adhering to the PCMCIA standard. Modems and network adapters are common types of PC Cards.PCI — peripheral component interconnect — PCI is a local bus that supports 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks.PCI Express — A modification to the PCI interface that boosts the data transfer rate between the processor and the devices attached to it. PCI Express can transfer data at speeds from 250 MB/sec to 4 GB/sec. If the PCI Express chip set and the device are capable of different speeds, they will operate at the slower speed.PCMCIA — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards.PIN — personal identification number — A sequence of numerals and/or letters used to restrict unauthorized access to computer networks and other secure systems.PIO — programmed input/output — A method of transferring data between two devices through the processor as part of the data path.pixel — A single point on a display screen. Pixels are arranged in rows and columns to create an image. A video resolution, such as 800 x 600, is expressed as the number of pixels across by the number of pixels up and down.Plug-and-Play — The ability of the computer to automatically configure devices. Plug and Play provides automatic installation, configuration, and compatibility with existing hardware if the BIOS, operating system, and all devices are Plug and Play compliant.POST — power-on self-test — Diagnostics programs, loaded automatically by the BIOS, that perform basic tests on the major computer components, such as memory, hard drives, and video. If no problems are detected during POST, the computer continues the start-up.processor — A computer chip that interprets and executes program instructions. Sometimes the processor is referred to as the CPU (central processing unit).program — Any software that processes data for you, including spreadsheet, word processor, database, and game packages. Programs require an operating system to run.PS/2 — personal system/2 — A type of connector for attaching a PS/2-compatible keyboard, mouse, or keypad.PXE — pre-boot execution environment — A WfM (Wired for Management) standard that allows networked computers that do not have an operating system to be configured and started remotely.RRAID — redundant array of independent disks — A method of providing data redundancy. Some common implementations of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50.RAM — random-access memory — The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you shut down your computer.readme file — A text file included with a software package or hardware product. Typically, readme files provide installation information and describe new product enhancements or corrections that have not yet been documented.book.book Page 169 Wednesday, September 28, 2005 2:16 PM
170 Glossarywww.dell.com | support.dell.comread-only — Data and/or files you can view but cannot edit or delete. A file can have read-only status if:• It resides on a physically write-protected floppy disk, CD, or DVD.• It is located on a network in a directory and the system administrator has assigned rights only to specific individuals.refresh rate — The frequency, measured in Hz, at which your screen's horizontal lines are recharged (sometimes also referred to as its vertical frequency). The higher the refresh rate, the less video flicker can be seen by the human eye.resolution — The sharpness and clarity of an image produced by a printer or displayed on a monitor. The higher the resolution, the sharper the image.RFI — radio frequency interference — Interference that is generated at typical radio frequencies, in the range of 10 kHz to 100,000 MHz. Radio frequencies are at the lower end of the electromagnetic frequency spectrum and are more likely to have interference than the higher frequency radiations, such as infrared and light.ROM — read-only memory — Memory that stores data and programs that cannot be deleted or written to by the computer. ROM, unlike RAM, retains its contents after you shut down your computer. Some programs essential to the operation of your computer reside in ROM.RPM — revolutions per minute — The number of rotations that occur per minute. Hard drive speed is often measured in rpm.RTC — real time clock — Battery-powered clock on the system board that keeps the date and time after you shut down the computer.RTCRST — real-time clock reset — A jumper on the system board of some computers that can often be used for troubleshooting problems.SScanDisk — A Microsoft utility that checks files, folders, and the hard disk’s surface for errors. ScanDisk often runs when you restart the computer after it has stopped responding.SDRAM — synchronous dynamic random-access memory — A type of DRAM that is synchronized with the optimal clock speed of the processor.serial connector — An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.Service Tag — A bar code label on your computer that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support.setup program — A program that is used to install and configure hardware and software. The setup.exe or install.exe program comes with most Windows software packages. Setup program differs from the system setup program.shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected. Also, you can rename a shortcut icon.shutdown — The process of closing windows and exiting programs, exiting the operating system, and turning off your computer. You can lose data if you turn off your computer before completing a shutdown.smart card — A card that is embedded with a processor and a memory chip. Smart cards can be used to authenticate a user on computers equipped for smart cards.software — Anything that can be stored electronically, such as computer files or programs.S/PDIF — Sony/Philips Digital Interface — An audio transfer file format that allows the transfer of audio from one file to another without converting it to and from an analog format, which could degrade the quality of the file.standby mode — A power management mode that shuts down all unnecessary computer operations to save energy.book.book Page 170 Wednesday, September 28, 2005 2:16 PM
Glossary 171Strike Zone™ — Reinforced area of the platform base that protects the hard drive by acting as a dampening device when a computer experiences resonating shock or is dropped (whether the computer is on or off).surge protectors — Prevent voltage spikes, such as those that may occur during an electrical storm, from entering the computer through the electrical outlet. Surge protectors do not protect against lightning strikes or against brownouts, which occur when the voltage drops more than 20 percent below the normal AC-line voltage level.Network connections cannot be protected by surge protectors. Always disconnect the network cable from the network connector during electrical storms.SVGA — super-video graphics array — A video standard for video cards and controllers. Typical SVGA resolutions are 800 x 600 and 1024 x 768.The number of colors and resolution that a program displays depends on the capabilities of the monitor, the video controller and its drivers, and the amount of video memory installed in the computer.S-video TV-out — A connector used to attach a TV or digital audio device to the computer.SXGA — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024.SXGA+ — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050.system board — The main circuit board in your computer. Also known as the motherboard.system setup — A utility that serves as an interface between the computer hardware and the operating system. System setup allows you to configure user-selectable options in the BIOS, such as date and time or system password. Unless you understand what effect the settings have on the computer, do not change the settings for this program.system tray — See notification area.TTAPI — telephony application programming interface — Enables Windows programs to operate with a wide variety of telephony devices, including voice, data, fax, and video.text editor — A program used to create and edit files that contain only text; for example, Windows Notepad uses a text editor. Text editors do not usually provide word wrap or formatting functionality (the option to underline, change fonts, and so on).travel module — A plastic device designed to fit inside the module bay of a portable computer to reduce the weight of the computer.UUMA — unified memory allocation — System memory dynamically allocated to video.UPS — uninterruptible power supply — A backup power source used when the electrical power fails or drops to an unacceptable voltage level. A UPS keeps a computer running for a limited amount of time when there is no electrical power. UPS systems typically provide surge suppression and may also provide voltage regulation. Small UPS systems provide battery power for a few minutes to enable you to shut down your computer.USB — universal serial bus — A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly in to a 4-pin socket on your computer or in to a multi-port hub that plugs in to your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together.UTP — unshielded twisted pair — Describes a type of cable used in most telephone networks and some computer networks. Pairs of unshielded wires are twisted to protect against electromagnetic interference, rather than relying on a metal sheath around each pair of wires to protect against interference.book.book Page 171 Wednesday, September 28, 2005 2:16 PM
172 Glossarywww.dell.com | support.dell.comUXGA — ultra extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1600 x 1200.Vvideo controller — The circuitry on a video card or on the system board (in computers with an integrated video controller) that provides the video capabilities—in combination with the monitor—for your computer.video memory — Memory that consists of memory chips dedicated to video functions. Video memory is usually faster than system memory. The amount of video memory installed primarily influences the number of colors that a program can display.video mode — A mode that describes how text and graphics are displayed on a monitor. Graphics-based software, such as Windows operating systems, displays in video modes that can be defined as x horizontal pixels by y vertical pixels by z colors. Character-based software, such as text editors, displays in video modes that can be defined as x columns by y rows of characters.video resolution — See resolution.virus — A program that is designed to inconvenience you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments. When an infected program starts, its embedded virus also starts.A common type of virus is a boot virus, which is stored in the boot sectors of a floppy disk. If the floppy disk is left in the drive when the computer is shut down and then turned on, the computer is infected when it reads the boot sectors of the floppy disk expecting to find the operating system. If the computer is infected, the boot virus may replicate itself onto all the floppy disks that are read or written in that computer until the virus is eradicated.V — volt — The measurement of electric potential or electromotive force. One V appears across a resistance of 1 ohm when a current of 1 ampere flows through that resistance.WW — watt — The measurement of electrical power. One W is 1 ampere of current flowing at 1 volt.WHr — watt-hour — A unit of measure commonly used to indicate the approximate capacity of a battery. For example, a 66-WHr battery can supply 66 W of power for 1 hour or 33 W for 2 hours.wallpaper — The background pattern or picture on the Windows desktop. Change your wallpaper through the Windows Control Panel. You can also scan in your favorite picture and make it wallpaper.write-protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To write-protect a 3.5-inch floppy disk, slide its write-protect tab to the open position.WXGA — wide-aspect extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 800.XXGA — extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1024 x 768.ZZIF — zero insertion force — A type of socket or connector that allows a computer chip to be installed or removed with no stress applied to either the chip or its socket.Zip — A popular data compression format. Files that have been compressed with the Zip format are called Zip files and usually have a filename extension of .zip. A special kind of zipped file is a self-extracting file, which has a filename extension of .exe. You can unzip a self-extracting file by double-clicking it.book.book Page 172 Wednesday, September 28, 2005 2:16 PM
Glossary 173Zip drive — A high-capacity floppy drive developed by Iomega Corporation that uses 3.5-inch removable disks called Zip disks. Zip disks are slightly larger than regular floppy disks, about twice as thick, and hold up to 100 MB of data.book.book Page 173 Wednesday, September 28, 2005 2:16 PM
174 Glossarywww.dell.com | support.dell.combook.book Page 174 Wednesday, September 28, 2005 2:16 PM
Index 175IndexNumbers5-in-1 media memory card reader, 71Aaudio connectors, 20audio deviceconnecting, 55enabling, 64audio. See soundBbatterycharge gauge, 47charging, 47checking the charge, 46description, 23health gauge, 47installing, 108life expectancy, 39low-battery warning, 47low-charge warning, 43performance, 45power conservation, 39power meter, 46removing, 108storing, 48battery-bay latch release, 23blanksExpressCards, 67removing, 68, 72Bluetooth wireless technology carddevice status light, 18installing, 127boot sequence, 138brightnessadjusting, 33CCardBus technologyExpressCards, 45, 67media memory cards, 71carnet, 140CD driveproblems, 81CD-RW driveproblems, 81CDs, 52operating system, 14playing, 49Check Disk, 81cleaningtouch pad, 142computercrashes, 88-89restore to previous operating state, 100restore to previous state, 99slow performance, 83, 90specifications, 131stops responding, 88conflictssoftware and hardware incompatibilities, 99connectingaudio device, 55TV, 55Control Panelpower options, 42copying CDsgeneral information, 52helpful tips, 54how to, 52copying DVDsgeneral information, 52helpful tips, 54how to, 52DDellcontacting, 145support policy, 142support site, 13book.book Page 175 Wednesday, September 28, 2005 2:16 PM
176 Index176 IndexDell Diagnostics, 77starting from the Drivers and Utilities CD, 78starting from your hard drive, 77Dell MediaDirect, 17, 54problems, 89Dell Premier Support website, 12device security screwabout, 111device status lights, 16diagnosticsDell, 77displayadjusting brightness, 33adjusting the size of icons, 44adjusting the size of toolbars, 44description, 16resolution, 34switching the video image, 33display latch, 18display settings for a TVenabling in Windows XP, 66display. See monitordocumentationEnd User License Agreement, 12ergonomics, 12online, 13Product Information Guide, 12regulatory, 12documentation (continued)safety, 12warranty, 12Dolby headphones, setting up, 65drivers, 96about, 96identifying, 97reinstalling, 97Drivers and Utilities CD, 98drivesproblems, 80See hard driveDVD driveproblems, 81DVDs, 52playing, 49EEnd User License Agreement, 12ergonomics information, 12error messages, 83ExpressCard slotdescription, 20ExpressCardsblanks, 67-68CardBus technology, 45, 67extended, 45, 67installing, 67removing, 68slots, 45, 67types, 45, 67Ffandescription, 19, 23FCC notice, 142Files and Settings Transfer Wizard, 26floppy driveconnecting to a USB connector, 21-22Hhard drivedescription, 24problems, 81replacing, 108returning to Dell, 111hardwareconflicts, 99Dell Diagnostics, 77Hardware Troubleshooter, 99Help and Support Center, 13help fileWindows Help and Support Center, 13hibernate mode, 42-43hinge coverremoving, 123Iiconsadjusting the size, 44book.book Page 176 Wednesday, September 28, 2005 2:16 PM
Index 177IEEE 1394 connectordescription, 20problems, 87Internet connectionabout, 25options, 25setting up, 25IRQ conflicts, 99Kkeyboarddescription, 17numeric keypad, 35problems, 87removing, 125shortcuts, 36keyboard status lightsdescription, 18keypadnumeric, 35LlabelsMicrosoft Windows, 12Service Tag, 12lost computer, 141Mmedia control buttonsDell MediaDirect button, 54description, 17media control buttons (continued)play/pause/Dell MediaDirect, 17media memory cardsblanks, 72CardBus technology, 71installing, 71removing, 72slots, 71types, 71memoryadding, 113, 115installing, 112removing, 114, 116memory module cover, 23messageserror, 83Microsoft Windows label, 12Mini PCI cardinstalling, 121modeminstalling, 119modem connectordescription, 21modem coverdescription, 24module baydevice security screw, 111swapping devices, 111monitorproblems, 95switching the video image, 33NnetworkNetwork Setup Wizard, 73problems, 91setting up, 73network connectordescription, 22Network Setup Wizard, 73Ooperating systemCD, 14reinstalling, 14reinstalling Windows XP, 100Operating System CD, 14optical drivedescription, 21optical-drive-tray eject buttondescription, 21PPC Restore, 101playing CDs, 49playing DVDs, 49powerhibernate mode, 42line conditioners, 30management, 39power options properties, 42problems, 91book.book Page 177 Wednesday, September 28, 2005 2:16 PM
178 Index178 Indexpower (continued)protection devices, 30settings, 39standby mode, 41surge protectors, 30UPS, 30power lightconditions, 91power managementadjusting settings, 44QuickSet, 44power management. See powerprintercable, 29connecting, 29problems, 92setting up, 29USB, 30problemsblue screen, 89CD drive, 81CD-RW drive, 81computer crashes, 88-89computer does not start up, 88computer stops responding, 88conflicts, 99Dell Diagnostics, 77Dell MediaDirect, 89drives, 80DVD drive, 81error messages, 83hard drive, 81IEEE 1394 connector, 87keyboard, 87lockups, 88network, 91problems (continued)power, 91power light conditions, 91printer, 92program crashes repeatedly, 88program stops responding, 88programs and Windows compatibility, 89restore computer to previous operating state, 100restore operating system to previous state, 99scanner, 93slow computer performance, 83, 90software, 88-90sound and speakers, 94speaker, 94spyware, 83, 90technical support policy, 142video and monitor, 95Product Information Guide, 12QQuickSet, 36, 44, 54RRAM. See memoryregulatory information, 12regulatory noticeFCC, 142reinstallingWindows XP, 100resolutionsetting, 34ResourceCDDell Diagnostics, 77SS/PDIF digital audioenabling, 64safety instructions, 12scannerproblems, 93screen. See monitorsecuritydevice security screw, 111security cable slotdescription, 19Service Tag, 12softwareconflicts, 99problems, 89-90soundproblems, 94volume, 94speakerproblems, 94volume, 94speakersdescription, 17specifications, 131spyware, 83, 90standby modeabout, 41, 43password options, 43book.book Page 178 Wednesday, September 28, 2005 2:16 PM
Index 179stolen computer, 141supportcontacting Dell, 145policy, 142support website, 13S-video TV-out connectordescription, 20System Restore, 99-100system setup programcommonly used options, 138purpose, 137screens, 138viewing, 137TtaskbarQuickSet icon, 44technical supportpolicy, 142toolbarsadjusting the size, 44touch padcleaning, 142customizing, 38description, 17transferring information to a new computer, 26traveling with the computerby air, 140identification tag, 139packing, 139tips, 140troubleshootingconflicts, 99Dell Diagnostics, 77external keyboard problems, 87Hardware Troubleshooter, 99Help and Support Center, 13restore computer to previous operating state, 100restore to previous state, 99TVconnecting, 55enabling display settings in Windows XP, 66Uuninterruptible power supply. See UPSUPS, 30USB connectorsdescription, 21-22Vvideoproblems, 95video connectordescription, 22volumeadjusting, 94Wwarranty information, 12Windows XPDevice Driver Rollback, 97enabling display settings for a TV, 66Files and Settings Transfer Wizard, 26Hardware Troubleshooter, 99Help and Support Center, 13hibernate mode, 42Network Setup Wizard, 73power options properties, 42Program Compatibility Wizard, 89reinstalling, 14, 100standby mode, 41System Restore, 99-100wirelessturning activity on and off, 44wizardsFiles and Settings Transfer Wizard, 26Network Setup Wizard, 73Program Compatibility Wizard, 89book.book Page 179 Wednesday, September 28, 2005 2:16 PM
180 Index180 Indexbook.book Page 180 Wednesday, September 28, 2005 2:16 PM

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