Dell 24CLNS Laptop with Wireless 2100 LAN 3A Mini PCI Adapter User Manual D5813bk0

Dell Inc. Laptop with Wireless 2100 LAN 3A Mini PCI Adapter D5813bk0

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Solving Problems 65Enabling System RestoreIf you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:1Click the Start button and click Control Panel. 2Click Performance and Maintenance.3Click System.4Click the System Restore tab.5Ensure that Turn off System Restore is unchecked.Reinstalling Microsoft® Windows® XP NOTICE: You must use Windows XP Service Pack 1 (SP1) or later when you reinstall Windows XP.Before You BeginIf you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see page 61). If Device Driver Rollback does not resolve the problem, then use System Restore (see page 64) to return your operating system to the operating state it was in before you installed the new device driver. NOTICE: Before performing the installation, back up all data files on your primary hard drive. For conventional hard drive configurations, the primary hard drive is the first drive detected by the computer.To reinstall Windows XP, you need the following items:•Dell™ Operating System CD•Dell Drivers and Utilities CD NOTE: The Drivers and Utilities CD contains drivers that were installed during assembly of the computer. Use the Drivers and Utilities CD to load any required drivers.Reinstalling Windows XPTo reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed.The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you to do so. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.D5813bk0.book Page 65 Monday, June 7, 2004 11:39 AM

Solving Problems 679If the Modem Dialing Information screen appears, enter the requested information and click Next.10Enter the date, time, and time zone in the Date and Time Settings window, and click Next.11If the Networking Settings screen appears, click Typical and click Next.12If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your selections. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components and configures the computer. The computer automatically restarts. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 13When the Welcome to Microsoft screen appears, click Next.14When the How will this computer connect to the Internet? message appears, click Skip. 15When the Ready to register with Microsoft? screen appears, select No, not at this time and click Next.16When the Who will use this computer? screen appears, you can enter up to five users. 17Click Next.18Click Finish to complete the setup, and remove the CD.19Reinstall the appropriate drivers (see page 61) with the Drivers and Utilities CD.20Reinstall your virus protection software.21Reinstall your programs. NOTE: To reinstall and activate your Microsoft Office or Microsoft Works Suite programs, you need the Product Key number located on the back of the Microsoft Office or Microsoft Works Suite CD sleeve.Drive Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.ENSURE THAT MICROSOFT® WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and click My Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.D5813bk0.book Page 67 Monday, June 7, 2004 11:39 AM

68 Solving Problemswww.dell.com | support.dell.comCD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.Problems writing to a CD/DVD-RW driveTEST THE DRIVE —• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.• Insert a bootable floppy disk and restart the computer.CLEAN THE DRIVE OR DISK —See the Dell Inspiron Help file for instructions. To access the help file, see page 10.ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLECHECK THE CABLE CONNECTIONSCHECK FOR HARDWARE INCOMPATIBILITIESRUN THE DELL DIAGNOSTICS (SEE PAGE 57)CLOSE OTHER PROGRAMS —The CD/DVD-RW drive must receive a steady stream of data when writing. If the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC —See the Dell Inspiron Help file (see page 10) or search for the keyword standby in the Windows Help and Support Center for information on power management modes. CHANGE THE WRITE SPEED TO A SLOWER RATE —See the help files for your CD or DVD creation software.D5813bk0.book Page 68 Monday, June 7, 2004 11:39 AM

Solving Problems 69If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive trayIf you hear an unfamiliar scraping or grinding soundHard drive problems 1Ensure that the computer is shut down.2Straighten a paper clip and insert one end into the eject hole at the front of the drive; push firmly until the tray is partially ejected.3Gently pull out the tray until it stops.• Ensure that the sound is not caused by the program that is running.• Ensure that the disk or disc is inserted properly.ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.RUN CHECK DISK —1Click the Start button and click My Computer. 2Right-click Local Disk C:.3Click Properties.4Click the Tools tab.5Under Error-checking, click Check Now.6Click Scan for and attempt recovery of bad sectors.7Click Start.D5813bk0.book Page 69 Monday, June 7, 2004 11:39 AM

70 Solving Problemswww.dell.com | support.dell.comE-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Connect the modem to an analog telephone jack only. The modem does not operate while it is connected to a digital telephone network.CHECK THE MICROSOFT OUTLOOK® EXPRESS SECURITY SETTINGS —If you cannot open your e-mail attachments:1In Outlook Express, click Tools, click Options, and then click Security.2Click Do not allow attachments to remove the checkmark.CHECK THE TELEPHONE LINE CONNECTION —CHECK THE TELEPHONE JACK —CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —USE A DIFFERENT TELEPHONE LINE —• Verify that the telephone line is connected to the jack on the modem. (The jack has either a green label or a connector-shaped icon next to it.) • Ensure that you hear a click when you insert the telephone line connector into the modem. • Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone. • If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.RUN THE MODEM HELPER DIAGNOSTICS —Click the Start button, point to All Programs, and then click Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.)VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS —1Click the Start button and click Control Panel.2Click Printers and Other Hardware.3Click Phone and Modem Options.4Click the Modems tab.5Click the COM port for your modem.6Click Properties, click the Diagnostics tab, and then click Query Modem to verify that the modem is communicating with Windows.If all commands receive responses, the modem is operating properly.D5813bk0.book Page 70 Monday, June 7, 2004 11:39 AM

$Solving Problems 71Error Messages CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.If the message is not listed, see the documentation for the operating system or the program that was running when the message appeared.ENSURE THAT YOU ARE CONNECTED TO THE INTERNET —Ensure that you have subscribed to an Internet provider. With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. For help, contact your Internet service provider.SCAN THE COMPUTER FOR SPYWARE —If you are experiencing slow computer performance, you frequently receive pop-up advertisements, or you are having problems connecting to the Internet, your computer might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan the computer and remove spyware. For more information, go to support.dell.com and search for the keyword spyware.BAD COMMAND OR FILE NAME —Ensure that you have spelled the command correctly, put spaces in the proper place, and used the correct pathname.CD DRIVE CONTROLLER FAILURE —The CD drive does not respond to commands from the computer. See "Drive Problems" on page 67.DATA ERROR —The hard drive cannot read the data. See "Drive Problems" on page 67.THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.INSERT BOOTABLE MEDIA —The operating system is trying to boot from a nonbootable CD. Insert a CD.NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —You have too many programs open. Close all windows and open the program that you want to use.D5813bk0.book Page 71 Monday, June 7, 2004 11:39 AM$

$72 Solving Problemswww.dell.com | support.dell.comIEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Use the integrated keyboard when working in MS-DOS® mode or when running the Dell Diagnostics or the system setup program. When you attach an external keyboard, the integrated keyboard remains fully functional.OPERATING SYSTEM NOT FOUND —Contact Dell (see page 109).A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is missing an essential file. Remove and then reinstall the program.1Click the Start button and click Control Panel.2Click Add or Remove Programs.3Select the program you want to remove.4Click Remove or Change/Remove and follow the prompts on the screen.5See the program documentation for installation instructions.X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the drive and try again.ENSURE THAT THE IEEE 1394 DEVICE IS PROPERLY INSERTED INTO THE CONNECTORENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —1Click the Start button and click Control Panel.2Click Printers and Other Hardware.If your IEEE 1394 device is listed, Windows recognizes the device.IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE —IF YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —Contact Dell (see page 109) or the IEEE 1394 device manufacturer.D5813bk0.book Page 72 Monday, June 7, 2004 11:39 AM$