Cradlepoint S4A340A Integrated Mobile Broadband Router User Manual

Cradlepoint, Inc. Integrated Mobile Broadband Router

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S4A340A User Manual

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All-in-One, Cloud-Managed Networking SolutionQuick Start Guide

2CradlePoint The best in wireless WAN … meets the best in wireless LAN.Integrated 4G LTE Dual-Band Concurrent WiFiwith 802.11ac•Combines Integrated 4G LTE and Dual-Band Concurrent WiFi with 802.11ac•Failover/failback and load balancing: 4G LTE + Ethernet + WiFi as WAN•Enterprise-level security and features, including: VPN, VLAN, VRRP, BGP, OSPF, RIP, and more•Dynamic Management with CradlePoint Enterprise Cloud Manager

Accessories• Power adapters and international power cords• External modem antennas and cabling• Rack mounting bracketCradlePoint Enterprise Cloud ManagerUse CradlePoint Enterprise Cloud Manager for rapid deployment, dynamic management, and enhanced intelligence of CradlePoint enterprise network solutions. Visit www.cradlepoint.com/ecm to learn more.Enterprise SupportFor enhanced services including enterprise-level support, extended warranties, site surveys, and expert installation, check out CradlePoint’s CradleCare suite of services. Visit www.cradlepoint.com/cradlecare to learn more.3CradlePoint What’s In The BoxCradlePoint AER 2100 Dual-Band 2.4/5 GHz WiFi Antennas12V 3A AC/DC Power SupplyEthernet Cable Quick Start GuideMultipurpose Retaining Toolwith screws for securingIntegrated 3G/4G Modemwith Antennas

4HardwareUSB 2.0 Port LEDs(see pages 12-13 for descriptions)Lock Slot10/100/1000 Ethernet Port(Configurable: LAN or WANDefault: WAN)ResetUSB 2.0 Port PowerSwitch and PortLEDs(see pages 12-13 for descriptions)Ground ScrewFront PanelBack Panel10/100/1000 Ethernet Ports(Configurable: LAN or WANDefault: LAN)

5HardwareLeft Side Right SideModem Port (USB 2.0)Modem Port (USB 3.0)Modem Port (USB 2.0)With CoverCover RemovedWith Integrated Modem3G/4G Antenna Connectors (SMA)WiFi Antenna Connectors (Reverse SMA)WiFi ModemWhen connecting the provided antennas, review the connection points. •WiFi antennas have ﬂat circular bases (RSMA).•Modem antennas have protruding pins (SMA).Integrated modem antennas include symbols to indicate the cellular technology:• = LTE/EVDO for Verizon• = LTE/HSPA+ for AT&T/Canada• = LTE/HSPA+ for Europe

6Getting Started1. Insert an activated SIM.A wireless broadband data plan must be added to your CradlePoint AER 2100. Wireless broadband data plans are available from wireless carriers such as Verizon, AT&T, Sprint, EE, and Vodafone. The SIM must be provisioned with the carrier. Contact your carrier for details about selecting a data plan and about the process for provisioning your SIM.Once you have an activated SIM, insert it into the integrated modem. Be sure to insert the card with the notch-end ﬁrst and the gold contacts facing down – it will click into place.Gold contacts must face downNotch-end goes in firstSample SIM card

7Getting Started (continued)2. Attach the integrated modem.Follow these steps to attach the integrated modem:1. Remove the left side panel cover from the router. Use a Phillips screwdriver to remove the screws, and use theMultipurpose Retaining Tool (included in the router package) to remove the cover.2. Slide the modem into the side of the router. The protruding section of the green board ﬁts into the groove.3. Reattach the panel cover and screw it back on. (When necessary, remove the cover and modem using theMultipurpose Retaining Tool.)

8Getting Started (continued)3. Attach the WiFi and modem antennas.Attach the three WiFi antennas (included) and two modem antennas to the connectors. Antennas are jointed, which enables you to position them for optimal signal. To attach, hold the antenna straight and twist the base of the antenna to connect, folding the joint if needed. Examples of suggested antenna orientations:Care should be taken to ensure that the router antennas are not near metal or other RF reﬂective surfaces.Wall MountDesk Mount

9Getting Started (continued)4. Connect the power source.Plug the provided power supply (12V DC wall adapter) into an electrical outlet. Then connect the power supply to the router. Ensure power is switched on:•O = OFF•I = ONWhen you set the power switch to the ON ( I ) position, watch for the power LED to illuminate. If you would like to secure the power supply cord, attach the Multipurpose Retaining Tool as shown. Secure with included screws.Power Switch PowerSupply Port

5. Connect to a computer or other network equipment.In order to access the CradlePoint AER 2100, establish a connection to the router. Connect wirelessly to the WiFi broadcast or with an Ethernet cable connected to your computer and then plugged into one of the Ethernet LAN ports (numbered 1–4). The default WiFi network name broadcast is “2100-xxx”, where “xxx” is the last three characters of your router’s MAC address (this is the SSID on the product label). To connect to the WiFi, you will need to input the DEFAULT PASSWORD when prompted. The DEFAULT PASSWORD is provided on the product label found on the bottom of your router.Accessing the Administration PagesOnce you are connected, open the CradlePoint AER 2100’s GUI-based administration pages to make conﬁguration changes to your router.1. Open a browser window and type “cp/” or“192.168.0.1” in the address bar. Press ENTER/RETURN.2. When prompted for your password, type the eight characterDEFAULT PASSWORD found on the product label.10Getting Started (continued)Made in TaiwanRoHSPart No.: 2100 www.cradlepoint.comH/W ver.1.012V 3A (max 4A)FCC ID:UXX-S4A340A IC:6921A-S4A340A Model No.:S4A340ADefault Password:440c1fc1MAC Address: 0030440c1fc1Serial No.:MM130167900418SSID: 2100-fc1

11First Time Setup WizardWhen you log in for the ﬁrst time, you will be automatically directed to the FIRST TIME SETUP WIZARD, which will walk you through the steps to customize your CradlePoint AER 2100. You have the ability to conﬁgure any of the following:Administrator PasswordTime ZoneWiFi Network NameSecurity ModeAccess Point Name (APN) for SIM-based modemsModem AuthenticationFailure CheckIf you are currently using the router’s WiFi network, you will need to reconnect your devices to the network using the newly established wireless network name and password.NOTE: To return to the First Time Setup Wizard after your initial login, select GETTING STARTED on the top navigation bar and FIRST TIME SETUP in the dropdown menu.

14TroubleshootingYou may need to update the CradlePoint AER 2100 ﬁrmware to get our latest features or to connect to new modems. For more information, visit: knowledgebase.cradlepoint.comHOW TO UPDATE FIRMWARE (AUTOMATIC)1) Log in to the administration pages (see page 10). You may have changed the ADMINISTRATOR PASSWORD.2) Select SYSTEM SETTINGS ➡ SYSTEM SOFTWARE. 3) If new ﬁrmware is available, select AUTOMATIC (Internet). (This process requires an active data source.) 4) Wait a moment while ﬁrmware is updated and the router reboots (do not close the browser window when updating).HOW TO UPDATE FIRMWARE (MANUAL)Downloading ﬁrmware manually is only necessary when your router is ofﬂine. This could occur if your modem won’t connect because of outdated ﬁrmware.1) Go to www.cradlepoint.com/ﬁrmware. Select the AER 2100 from the dropdown list.2) Download the most current version of the router ﬁrmware to your desktop.3) Follow steps 1–2 above: log in to the administration pages and navigate to SYSTEM SETTINGS ➡ SYSTEM SOFTWARE.4) Select MANUAL FIRMWARE UPLOAD and click the BROWSE button.5) Select the ﬁrmware ﬁle you saved to your desktop and click OPEN and then BEGIN FIRMWARE UPGRADE.6) Wait a moment while ﬁrmware is updated and the router reboots (do not close the browser window when updating).

15Troubleshooting (continued)Depending on your modem, you may need to specify the APN (Access Point Name).SELECT THE APN1) Log in to the administration pages (see page 10).2) Select INTERNET ➡ CONNECTION MANAGER.3) Select the modem you would like to manage. Click EDIT to open the WAN Conﬁguration editor.4) Select the SIM/APN/AUTH SETTINGS tab. In the ACCESS POINT CONFIGURATION ﬁeld, either select the desired APN from the options displayed or enter it manually.5) Input the username and password for authentication if required by your carrier.6) Click SUBMIT.

16FeaturesThe CradlePoint AER 2100 is a business-grade router speciﬁcally designed to meet the needs of distributed enterprise: retail locations, branch ofﬁces, retaurants, and convenience stores. Optimized for performance, reliability, and maximum WiFi range, the CradlePoint AER has access to a cloud-enabled management and application platform called CradlePoint Enterprise Cloud Manager for rapid deployment, dynamic management, and enhanced intelligence of CradlePoint enterprise edge solutions.Secure AccessThe CradlePoint AER 2100 supports WEP, WPA, and WPA2 encryption modes to create secure Internet connections for up to 128 connected devices per WiFi channel (2.4 GHz and 5 GHz). 253 users can connect via Ethernet (with default DHCP settings). Prevent unwanted access to computers connected to your networks with an SPI Firewall and NAT (Network Address Translation). Features like URL Filtering, Trafﬁc Filtering, DMZ, Virtual Server, Port Forwarding, and FTP pass-through (passive and active) are also available to enable safe Internet access for all connected users.HOW TO CONFIGURE: Select NETWORK SETTINGS ➡ FIREWALL for ﬁrewall options. Select NETWORK SETTINGS ➡ WIFI / LOCAL NETWORKS for WiFi security settings, IPv6 conﬁguration, and more.VPN (Virtual Private Networking), GRE (Generic Route Encapsulation)Create, manage, and terminate secure VPN tunnels between remote computers and secure corporate networks with IPsec. With up to 20 concurrent sessions, the CradlePoint AER 2100 supports both VPN and GRE, including multiple routes in a single tunnel. Provide end-to-end protection of secure company communications with Hash and Cipher encryption algorithm protocols.HOW TO CONFIGURE: Select INTERNET ➡ VPN Tunnels or INTERNET ➡ GRE Tunnels. Click ADD to create a new tunnel.

17FeaturesLoad BalancingWhen multiple data sources are connected to the router (4G, Ethernet, WiFi), it can be conﬁgured to distribute all connected users or device trafﬁc across active data connections. This feature distributes each connected user to the best data source available, relieving congestion and pressure on any single data source. If you are using more than two LTE modems, a special 12V 4A (48W) power supply is required.HOW TO CONFIGURE: Select INTERNET ➡ CONNECTION MANAGER. In the WAN Interfaces table, select LOAD BALANCE for the WAN devices you want conﬁgured for load balancing. FailoverWhen multiple Internet sources (4G, Ethernet, WiFi) are connected to the CradlePoint AER 2100, the router can automatically detect an Internet outage and “fail over” to a secondary connection and “fail back” when the primary data service returns. Redundant connection keeps your busi-ness going.HOW TO CONFIGURE: Select INTERNET ➡ CONNECTION MANAGER. Order your connections by failover priority.Dual-Band Concurrent WiFi NetworksThe CradlePoint AER 2100 can broadcast up to four WiFi networks on both the 2.4 GHz and 5 GHz bands. Secured SSIDs are used for your trusted workgroup members. Guest (public) SSIDs can provide full, secure access to the Internet, but users are restricted from accessing the router administration console or any connected devices on the private network. Each network can be conﬁgured with its own security, QoS, and VLAN Settings. You also have the ability to “Hide” network names (SSIDs) from broadcast.HOW TO CONFIGURE: Enable the Guest Network in Step 2 of the First Time Setup Wizard. It will appear by default as “Guest-XXX” in your avail-able networks list (XXX = the last three characters of your routers MAC Address). For more WiFi conﬁguration options, go to NETWORK SETTINGS ➡ WIFI / LOCAL NETWORKS.

18FeaturesVLAN SupportCreate and manage virtual LANs to segregate and secure your network.HOW TO CONFIGURE: Select NETWORK SETTINGS ➡ WIFI / LOCAL NETWORKS. Select the “VLAN Interfaces” tab under LOCAL NETWORK INTERFACES.WiFi as WANThe CradlePoint AER 2100 can receive an existing WiFi signal and use it to create secure Internet access, allowing you to connect devices using the CradePoint AER 2100’s security features. The WiFi as WAN feature can be used as a WiFi repeater or as a WiFi-to-Ethernet adapter for non-WiFi devices. HOW TO CONFIGURE: Select INTERNET ➡ WIFI AS WAN / BRIDGE. Enable WIFI AS WAN or WIFI BRIDGE by clicking on the appropriate button. The router automatically detects nearby WiFi networks: import the desired network.VRRP (Virtual Router Redundancy Protocol)VRRP provides hardware redundancy for increased reliability. Conﬁgure master and backup routers for you network.HOW TO CONFIGURE: Select NETWORK SETTINGS ➡ WIFI / LOCAL NETWORKS. Select the desired network and click EDIT. Select the VRRP tab for conﬁguration options.Advanced Routing Protocols (BGP/OSPF/RIP)Border Gateway Protocol (BGP), Open Shortest Path First (OSPF), and Routing Information Protocol (RIP) are enterprise routing protocols that improve router communication and understanding of the network topology.HOW TO CONFIGURE: Select NETWORK SETTINGS ➡ ROUTING PROTOCOLS. Select the desired routing protocol to view conﬁguration options.

19Cloud-Enabled Management and Application PlatformCradlePoint Enterprise Cloud Manager: Deploy and Manage the Intelligent NetworkRapidly deploy and dynamically manage networks at geographically distributed stores and branch locations with Enterprise Cloud Manager, CradlePoint’s next generation management and application platform. Enterprise Cloud Manager integrates cloud management with your CradlePoint devices to improve productivity, increase reliability, reduce costs, and enhance the intelligence of your network and business operations.• Deployment – congure devices by groups or individually, and update rmware easily with afew clicks.• Management – monitor device statuses in real time and set proactive alerts for optimized 3G/4G datausage and network uptime.• Intelligence – manage network security and track network interference information.To learn more about CradlePoint Enterprise Cloud Manager, contact services@cradlepoint.com or visit www.cradlepoint.com/ecm.

20Regulatory, Warranty, Safety, and Privacy InformationFederal Communication Commission StatementThis equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions provided by CradlePoint, may cause harmful interference to radio communications. This device must accept any interference received, including interference that may cause undesired operations. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by using one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio or television technician for help.Changes or modiﬁcations not expressly approved by CradlePoint, Inc. could void the user’s authority to operate the product.Radiation Exposure StatementThis equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the speciﬁc operating instructions for satisfying RF exposure compliance. To maintain compliance with FCC RF exposure compliance requirements, please follow opera-tion instruction as documented in this manual.Industry Canada StatementThis device complies with RSS-210, RSS-102, and RSS-Gen of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

21Regulatory, Warranty, Safety, and Privacy Information (continued)IMPORTANT NOTE: Radiation Exposure StatementThis equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 37cm between the radiator and your body.Caution:1) The device for the band 5150-5250 MHz is only for indoor usage to reduce potential for harmful interference to co-channel mobile satellitesystems. 2) The maximum antenna gain permitted (for devices in the band 5725-5825 MHz) to comply with the e.i.r.p. limits speciﬁed for point-to-pointand non point-to-point operations as appropriate, as stated in section A9.2(3).This device has been designed to operate with an antenna having a maximum gain of 5 dBi. Antenna having a higher gain is strictly prohibited per regulations of Industry Canada. The required antenna impedance is 50 ohms.Déclaration d’Industrie CanadaCe dispositif est conforme à la norme CNR-210, CNR-102, et CNR-Gen d’Industrie Canada applicable aux appareils radio exempts de licence. Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable.NOTE IMPORTANTE (Pour l’utilisation de dispositifs mobiles): Déclaration d’exposition aux radiationsCet équipement est conforme aux limites d’exposition aux rayonnements IC établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 37 cm de distance entre la source de rayonnement et votre corps.Précaution1) Le dispositif fonctionnant dans la bande 5150-5250 MHz est réservé uniquement pour une utilisation à l’intérieur aﬁn de réduireles risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux.

22Regulatory, Warranty, Safety, and Privacy Information (continued)2) Le gain d’antenne maximal autorisé (pour les appareils dans la bande 5725-5825 MHz) pour se conformer à la pire limites ﬁxées pour les opérations de point à point et non point à point et non le cas échéant, comme indiqué dans la section A9.2 (3).Ce dispositif a été conçu pour fonctionner avec une antenne ayant un gain maximal de 5 dBi. Une antenne à gain plus élevé est strictement interdite par les règlements d’Industrie Canada. L’impédance d’antenne requise est de 50 ohms.Open Source SoftwareThis product contains software distributed under one or more of the following open source licenses: GNU General Public License Version 2, BSD License, Net-SNMP License, and PSF License Agreement for Python 3.3. For more information on this software, including licensing terms and your rights to access source code, contact CradlePoint at www.CradlePoint.com. Warranty InformationCradlePoint, Inc. warrants this product against defects in materials and workmanship to the original purchaser (or the ﬁrst purchaser in the case of resale by an authorized distributor) for a period of one (1) year from the date of shipment. This warranty is limited to a repair or replacement of the product, at CradlePoint’s discretion. CradlePoint does not warrant that the operation of the device will meet your requirements or be error free. Within thirty (30) days of receipt should the product fail for any reason other than damage due to customer negligence, purchaser may return the product to the point of purchase for a full refund of the purchase price. If the purchaser wishes to upgrade or convert to another CradlePoint, Inc. product within the thirty (30) day period, purchaser may return the product and apply the full purchase price toward the purchase of another CradlePoint product. Any other return will be subject to CradlePoint, Inc.’s existing return policy.Limitation of CradlePoint LiabilityThe information contained in this Quick Start Guide is subject to change without notice and does not represent any commitment on the part of CradlePoint or its afﬁliates. CRADLEPOINT AND ITS AFFILIATES HEREBY SPECIFICALLY DISCLAIM LIABILITY FOR ANY AND ALL: (A) DIRECT, INDIRECT, SPECIAL, GENERAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION FOR

RFEXPOSURESAFEFYNOTICE:TocomplywithFCC/ICRFExposureLimitssetforthforanuncontrolledenvironment,theproductmustbeinstalledandoperatedwithaminimumseparationdistance(betweennearbyperson(s)andradiatingantenna)accordingtothefollowingscenarios:1.20cmminimumwhentheproductisoperatedalonewithoutco‐transmittingwithaplug‐in3GUSBdongledevice.2.37cmminimumwhentheproductisoperatedwithaplug‐in3GUSBdevicewhichhasmaximumof7WERPoutputpower.3.Forco‐transmissionscenariowhichisnotcoveredabove,pleaseconsulttheRFtechnicianordevicesupplier.AVERTISSEMENTDESECURITECONCERNANTLESEXPOSITIONSAUXFREQUENCESRADIOPouretreconformeauxlimitesd’expositionauxfrequencesradioFCC/ICetabliespourunenvironnementnoncontrole(utilisationparlegrandpublic),l’equipementdoitetreinstalleetutiliseenlaissantunedistancedeseparationdesecurite(entrelaoulespersonnespresentesdansleperimetreetl’antenned’emission)selonlescassuivants:1.20cmauminimumquandleproduitestutiliseseulsansco‐transmettreal’aided’unappareil3GUSBenfichable.2.37cmauminimumquandleproduitestutiliseavecunappareil3GUSBenfichableayantunepuissancedesortiemaximalede7WERP.3.Dansdescasdeco‐transmissionnonmentionnesci‐dessus,mercidebienvouloirconsulteruntechnicienradioqualifieoudirectementlefabricantdel’appareil.

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