Cisco Systems SBSPA525G01 5-Line IP Phone User Manual

Cisco Systems Inc 5-Line IP Phone

Manual Part 1

Cisco Small Business ProIP Phone Model SPA525G (SIP)USER GUIDE
© 2008 Cisco Systems, Inc. All rights reserved. OL-18193-01 FCC and IC StatementThe availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destination. The firmware setting is not accessible by the end user.Xd]VhbdgZi]Vc'%%d[[^XZhldgaYl^YZ#6YYgZhhZh!e]dcZcjbWZgh!VcY[VmcjbWZghVgZa^hiZYdci]Z8^hXdLZWh^iZVilll#X^hXd#Xdb$\d$d[[^XZh#6bZg^XVh=ZVYfjVgiZgh8^hXdHnhiZbh!>cX#HVc?dhZ!866h^VEVX^[^X=ZVYfjVgiZgh8^hXdHnhiZbhJH6EiZ#AiY#H^c\VedgZ:jgdeZ=ZVYfjVgiZgh8^hXdHnhiZbh>ciZgcVi^dcVa7K6bhiZgYVb!I]ZCZi]ZgaVcYh8^hXd]VhbdgZi]Vc'%%d[[^XZhldgaYl^YZ#6YYgZhhZh!e]dcZcjbWZgh!VcY[VmcjbWZghVgZa^hiZYdci]Z8^hXdLZWh^iZVilll#X^hXd#Xdb$\d$d[[^XZh#889:!88:CI!8^hXd:dh!8^hXdAjb^c!8^hXdCZmjh!8^hXdHiVY^jbK^h^dc!8^hXdIZaZEgZhZcXZ!8^hXdLZW:m!i]Z8^hXdad\d!98:!VcYLZaXdbZidi]Z=jbVcCZildg`VgZigVYZbVg`h08]Vc\^c\i]ZLVnLZLdg`!6bZg^XVh=ZVYfjVgiZgh8^hXdHnhiZbh!>cX#HVc?dhZ!866h^VEVX^[^X=ZVYfjVgiZgh8^hXdHnhiZbhJH6EiZ#AiY#H^c\VedgZ:jgdeZ=ZVYfjVgiZgh8^hXdHnhiZbh>ciZgcVi^dcVa7K6bhiZgYVb!I]ZCZi]ZgaVcYh8^hXd]VhbdgZi]Vc'%%d[[^XZhldgaYl^YZ#6YYgZhhZh!e]dcZcjbWZgh!VcY[VmcjbWZghVgZa^hiZYdci]Z8^hXdLZWh^iZVilll#X^hXd#Xdb$\d$d[[^XZh#889:!88:CI!8^hXd:dh!8^hXdAjb^c!8^hXdCZmjh!8^hXdHiVY^jbK^h^dc!8^hXdIZaZEgZhZcXZ!8^hXdLZW:m!i]Z8^hXdad\d!98:!VcYLZaXdbZidi]Z=jbVcCZildg`VgZigVYZbVg`h08]Vc\^c\i]ZLVnLZLdg`!A^kZ!EaVn!VcYAZVgcVcY8^hXdHidgZVgZhZgk^XZbVg`h0VcY6XXZhhGZ\^higVg!6^gdcZi!6hncXDH!7g^c\^c\i]ZBZZi^c\IdNdj!8ViVanhi!8896!889E!88>:!88>E!88C6!88CE!88HE!88KE!8^hXd!i]Z8^hXd8Zgi^[^ZY>ciZgcZildg`:meZgiad\d!8^hXd>DH!8^hXdEgZhh!8^hXdHnhiZbh!8^hXdHnhiZbh8Ve^iVa!i]Z8^hXdHnhiZbhad\d!8^hXdJc^in!8daaVWdgVi^dcL^i]djiA^b^iVi^dc!:i]Zg;Vhi!:i]ZgHl^iX]!:kZci8ZciZg!;VhiHiZe!;daadlBZ7gdlh^c\!;dgbH]VgZ!<^\V9g^kZ!=dbZA^c`!>ciZgcZiFjdi^Zci!>DH!^E]dcZ!^Fj^X`HijYn!>gdcEdgi!i]Z>gdcEdgiad\d!A^\]iHigZVb!A^c`hnh!BZY^VIdcZ!BZZi^c\EaVXZ!BZZi^c\EaVXZ8]^bZHdjcY!B<M!CZildg`Zgh!CZildg`^c\6XVYZbn!CZildg`GZ\^higVg!E8Cdl!E>M!EdlZgEVcZah!Egd8dccZXi!HXg^eiH]VgZ!HZcYZg7VhZ!HB6GIcZi!HeZXigjb:meZgi!HiVX`L^hZ!I]Z;VhiZhiLVnid>cXgZVhZNdjg>ciZgcZiFjdi^Zci!IgVchEVi]!LZW:m!VcYi]ZLZW:mad\dVgZgZ\^hiZgZYigVYZbVg`hd[8^hXdHnhiZbh!>cX#VcY$dg^ihV[[^a^ViZh^ci]ZJc^iZYHiViZhVcYXZgiV^cdi]ZgXdjcig^Zh#6aadi]ZgigVYZbVg`hbZci^dcZY^ci]^hYdXjbZcidglZWh^iZVgZi]ZegdeZgind[i]Z^ggZheZXi^kZdlcZgh#I]ZjhZd[i]ZldgYeVgicZgYdZhcdi^beanVeVgicZgh]^egZaVi^dch]^eWZilZZc8^hXdVcYVcndi]ZgXdbeVcn#%-%.G6bZg^XVh=ZVYfjVgiZgh8^hXdHnhiZbh!>cX#HVc?dhZ!866h^VEVX^[^X=ZVYfjVgiZgh8^hXdHnhiZbhJH6EiZ#AiY#H^c\VedgZ:jgdeZ=ZVYfjVgiZgh8^hXdHnhiZbh>ciZgcVi^dcVa7K6bhiZgYVb!I]ZCZi]ZgaVcYhFederal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. IMPORTANT NOTE: FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. Industry Canada statement: This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. IMPORTANT NOTE: Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.
ContentsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 1 FCC and IC Statement 29Chapter 1: Getting Started 10Overview of the Cisco SPA525G IP Phone 11Caring for Your Phone 12Understanding Your Phone’s Lines and Buttons 13Phone Components 13Softkey Buttons 15Using the Keypad and Buttons with Menus 18Using Keypad Shortcuts 18Using the Navigation Button 18Entering Numbers and Text in Fields 19Using Phone Hardware and Accessories 20Using the Speakerphone 20Using Wired and Wireless Headsets 20Connecting the Headset 20Connecting Bluetooth Headsets 21Using a Headset with Your IP Phone 22Switching Between the Handset/Headset/Speakerphone During a Call 22Chapter 2: Installing Your Phone 24Before You Begin 25Connecting the Handset 25(Optional) Attaching the Desk Stand 27(Optional) Mounting the Phone to the Wall 28Connecting Your Phone’s Power 30
ContentsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 2 Connecting Your Phone to the Computer Network 31Connecting Your Phone to the Wired Network 31Connecting Your Phone to the Wireless Network 31Determining Your Wireless Router Security Type 32Using Wi-Fi Protected Setup with the SPA525G 35Manually Adding a Wireless Profile on the SPA525G 36Uploading Security Certificates to the Phone 38Verifying Phone Startup 39Upgrading Your Phone’s Firmware 39Chapter 3: Using Basic Phone Functions 41Placing or Answering a Call 42Using Dial Assistance 43Adjusting Call Volume and Muting 43Adjusting Call Volume 43Using Mute 43Putting a Call on Hold 43Resuming a Call 44Ending a Call 44Transferring Calls 44Performing an Attended Transfer 44Performing an Unattended (Blind) Transfer 45Redialing 45Viewing and Returning Missed Calls 46Returning a Missed Call 46Viewing a List of Missed Calls 46Turning the Missed Calls Shortcut On and Off 47
ContentsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 3 Forwarding Calls 47Forwarding Calls to a Single Number 48Forwarding Calls When Your Phone is Busy 48Forwarding Calls When You Don’t Answer the Phone 49Delaying Call Forwarding When You Don’t Answer the Phone 49Stopping Call Forwarding 49Setting Do Not Disturb 49Configuring Call Waiting 50Picking Up a Call 51Parking a Call 52Placing a Three-Way Conference Call 53Using the Phone Directories 54Using Your Personal Address Book 54Adding a New Contact 55Copying a Contact 56Searching for a Contact 56Deleting a Contact 56Editing a Contact 57Using the Corporate Directory 57Using the Call History Lists 58Viewing the Call History Lists 58Deleting a Call History List 59Calling from the Call History Lists 59Deleting an Entry from the Call History Lists 59Saving a Call History List Number to Your Directory 60Setting or Changing a Phone Password 60Logging In and Logging Out of Your Phone 61Accessing Voicemail 61
ContentsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 4 Chapter 4: Using Advanced Phone Features 63Configuring Privacy and Security Features 64Blocking Caller ID 64Blocking Anonymous Calls 64Using Secure Call 65Enabling Dial Assistance 65Creating and Using Speed Dials 66Playing MP3 Files on Your Phone 67Creating the Playlist 67Playing Songs 68Changing the Left and Right Channel for Stereo Headsets 69Using the Paging Feature 69Paging Another Phone 69Configuring Auto Answer 70Customizing Your LCD Screen 70Changing the LCD Screen Contrast 70Setting the Screen Backlight Timer 71Configuring the Phone Screen Saver 71Changing the Phone Wallpaper 72Using Ring Tones 73Accessing Weather and News on Your Phone 74Accessing Weather Information 74Accessing News 75Configuring Date and Time Parameters on Your Phone 76Using Star Codes 77Restarting Your Phone 79Viewing Phone, Network, and Call Information 79Viewing Phone Information 79Viewing Network Information 80Viewing Phone Line and Extension Information 80Viewing Peripheral Status 81
ContentsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 5 Viewing the Wireless Connection Status 81Advanced Menus for Technical Support Personnel 82Chapter 5: Using the Web Interface 83Logging in to the Web Interface 84Configuring Your Address Book 84Setting Do Not Disturb 85Configuring Call Forwarding 86Configuring Call Waiting 87Blocking Caller ID 87Blocking Anonymous Calls 88Viewing Call History Lists 88Creating Speed Dials 89Configuring Wi-Fi 89Configuring Bluetooth 90Upgrading Firmware 91Chapter 6: Using the SPA932 Attendant Console 92Connecting the SPA932 Attendant Console to the SPA525G IP Phone 93Connecting a Single SPA932 93Connecting an Additional SPA932 97Using the SPA932 Attendant Console with Your SPA525G IP Phone 98Monitoring the SPA932 99Appendix A: Additional Information 100Regulatory Compliance and Safety Information 100Warranty 100End User License Agreement (EULA) 100Support Contacts 100
ContentsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 6 Appendix B: Where to Go From Here 101Related Documentation 102
PrefaceCisco Small Business Pro SPA525G (SIP) User Guide 6 About This DocumentPurposeThis guide describes the concepts and tasks necessary to use and configure your Cisco SPA525G IP Phone.NOTE The SPA525G features vary, depending on the type of call control system that you are using. This document describes using the SPA525G with a SIP phone system, such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system. If you are using the SPA525G with a Cisco Unified Communications 500 Series, see the Cisco Unified Communications Manager Express for Cisco Unified IP Phone 525G User Guide. OrganizationThis table describes the contents of each chapter in this document.Chapter Title DescriptionChapter 1 Getting Started Provides an overview of the SPA525G IP phone.Chapter 2 Installing Your Phone Connecting your hardware and the SPA525G phone to the network.Chapter 3 Using Basic Phone FunctionsPerforming basic phone functions, such as making, transferring, forwarding, and parking calls, creating conference calls, and using the phone directory and call history lists.Chapter 4 Using Advanced Phone FeaturesConfiguring advanced features on your phone, such as privacy and security features, speed dials, and ring tones.
PrefaceCisco Small Business Pro SPA525G (SIP) User Guide 7 Finding Information in PDF FilesThe <Product Name> documents are published as PDF files. The PDF Find/Search tool within Adobe® Reader® lets you find information quickly and easily online. You can perform the following tasks:•Search an individual PDF file.•Search multiple PDF files at once (for example, all PDFs in a specific folder or disk drive).•Perform advanced searches.Finding Text in a PDFFollow this procedure to find text in a PDF file.STEP 1 Enter your search terms in the Find text box on the toolbar. NOTE By default, the Find tool is available at the right end of the Acrobat toolbar. If the Find tool does not appear, choose Edit > Find. Chapter 5 Using the Web Interface Accessing the web user interface for your phone to configure your address book, speed dials, and other phone features.Chapter 6 Using the SPA932 Attendant ConsoleInstalling and using the SPA932 Attendant Console.Appendix A Additional Information Additional information for your product.Appendix B Where to Go From Here Provides URLs for related product documentation and resources available on Cisco.com.Chapter Title Description
PrefaceCisco Small Business Pro SPA525G (SIP) User Guide 8 STEP 2 Optionally, click the arrow next to the Find text box to refine your search by choosing special options such as Whole Words Only. STEP 3 Press Enter. STEP 4 Acrobat displays the first instance of the search term. STEP 5 Press Enter again to continue to more instances of the term.Finding Text in Multiple PDF FilesThe Search window lets you search for terms in multiple PDF files that are stored on your PC or local network. The PDF files do not need to be open. STEP 1 Start Acrobat Professional or Adobe Reader. STEP 2 Choose Edit > Search, or click the arrow next to the Find box and then choose Open Full Acrobat Search. STEP 3 In the Search window, complete the following steps:a. Enter the text that you want to find.b. Choose All PDF Documents in.From the drop-down box, choose Browse for Location. Then choose the location on your computer or local network, and click OK. c. If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want. d. Click Search.
PrefaceCisco Small Business Pro SPA525G (SIP) User Guide 9 STEP 4 When the Results appear, click + to open a folder, and then click any link to open the file where the search terms appear.For more information about the Find and Search functions, see the Adobe Acrobat online help.
1Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 10 Getting StartedThis chapter provides an overview of your SPA525G IP phone. contains the following sections:•Overview of the Cisco SPA525G IP Phone, page11•Understanding Your Phone’s Lines and Buttons, page13•Using the Keypad and Buttons with Menus, page18•Entering Numbers and Text in Fields, page19•Using Phone Hardware and Accessories, page 20NOTE The SPA525G features vary, depending on the type of call control system you are using. This document describes using the SPA525G with a SIP phone system, such as the Cisco SPA9000 Voice System or a Broadsoft or Asterisk system. If you are using the SPA525G with a Cisco Unified Communications 500 Series, see the Cisco Unified Communications Manager Express for Cisco Unified IP Phone 525G User Guide.
Getting StartedOverview of the Cisco SPA525G IP PhoneCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 111 Overview of the Cisco SPA525G IP PhoneThe Cisco SPA525G IP Phone is a full-featured VoIP (Voice over Internet Protocol) phone that provide voice communication over an IP network. It provides traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling and accessing voice mail. Calls can be made or received with a handset, headset or speaker. The SPA525G phone is connected to the network through its Ethernet connection or the built-in Wireless-G connection. If you are using the Wireless-G connection, a separate power adapter (PA-100) is required. The SPA525G provides an additional Ethernet port that allows a computer to be connected to the network through the IP phone. (This option is only available when phone is connected to the network via the wired Ethernet connection).Unlike traditional phones, the Cisco SPA525G requires a separate power source. Either connect your phone to an Ethernet switch that provides Power over Ethernet (PoE), or use a separate power adapter (PA-100).
Getting StartedOverview of the Cisco SPA525G IP PhoneCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 121 The SPA525G has a 320 x 240 color, 3.2" inch LCD screen and provides up to five telephone extensions. It provides the following hardware features:•2 Ethernet 10/100 Mbps ports•802.3af Power over Ethernet support•USB 2.0 host port for connecting a USB memory device to play MP3 music files•AUX port (to attach a SPA932 attendant console)•Bluetooth capability for headset support•2.5mm stereo earphone jack for headset•Wireless-G client support•Kensington security slot supportCaring for Your PhoneThe Cisco Small Business Pro IP phones are electronic devices that should not be exposed to excessive heat, sun, cold or water. To clean the equipment, use a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the hardware unit.
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 131 Understanding Your Phone’s Lines and ButtonsUse the following graphic and table to identify the parts of your phone.Phone ComponentsFigure 1 SPA525G Phone ComponentsTable 1 IP Phone Components#Phone Feature Description1 Handset Pick up to answer or place calls.2 Speaker Speaker for phone.3 Message Waiting IndicatorWhen lit:•Red—You have a new voice mail message.•Flashing Red—You have an incoming call.1 2 3 54146101311129781516
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 141 4 LCD Screen Your phone may vary, but typically displays:•Date and time•Phone station name•Line extensions•Softkey options•Startup logo, screen saver, background photo, and photo album5 Line keys Indicates phone line status. Your phone may vary, but typically, when lit:•Green: Line is idle.•Red (steady): Line is active or in use.•Red (blinking): Line is on hold.•Orange: Line is unregistered (cannot be used).•Flashing Orange: The phone is not connected to the network.6 Softkey buttons Press a softkey button to perform the action on the label on the LCD screen above.7 Navigation button Press in each direction to scroll through items on the LCD screen.8 Center Select button Press this button to select the option or menu that is highlighted on the screen.9 Messages button Press to access voice mail (must be set up by your phone administrator).10 Hold button Press to place a call on hold. 11 Setup button Press to access the phone’s configuration menu to configure features and preferences (such as your directory and speed dials), access your call history, and set up functions (such as call forwarding).12 Mute button Press to mute or unmute the phone. When the phone is muted, the button glows red. A flashing red mute button indicates that the phone has no network connectivity.Table 1 IP Phone Components#Phone Feature Description
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 151 Softkey ButtonsThe four softkey buttons have different functions depending on the phone screen or menu that is shown. The following table shows the SPA525G softkey buttons that are available (in alphabetical order).13 Volume button Press + to increase the volume and press - to lower the volume of the handset, headset, speaker (when the handset is off hook), or ringer (when the handset is on hook).14 Headset button Press to turn the headset on or off. When the headset is on, the button glows green.15 Speaker button Press to turn the speaker on or off. When the speaker is on, the button glows green.16 Keypad Press keys to dial phone numbers, enter letters, and choose menu items.Table 2 SPA525G Softkey ButtonsButton FunctionAdd Adds a new item (for example, a new directory entry).AddList Creates a list (for example, of MP3 files to play).Back Returns you to the previous screen.BXfer Performs a blind call transfer. See “Performing an Unattended (Blind) Transfer,” on page 45.Call Rtn Returns the last missed call by dialing the number that called you. See “Viewing and Returning Missed Calls,” on page 46.Clear Deletes an entire text/number field.Clr DND Clears Do Not Disturb.Conf Initiates a conference call. See “Placing a Three-Way Conference Call,” on page 53.ConfLx Conferences existing active calls on the phone together.Table 1 IP Phone Components#Phone Feature Description
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 161 Connect Connects to the selected item (for example, to the wireless network or Bluetooth device).Copy Copies the selected item (for example, a contact in the Address Book).delChar Deletes the last number or letter.Delete Deletes an entire item (for example, a number from the Call History list).Dial Dials the string of numbers that you have entered, or the number that you have highlighted in a list such as the Missed Calls screen.Directory Access your personal address book. See “Using Your Personal Address Book,” on page 54.DND Do Not Disturb; prevents incoming calls from ringing your phone. See “Setting Do Not Disturb,” on page 49.Edit Opens an item so that you can edit numbers or letters, or enable or disable a feature.EditDial Edits a number before dialing.End Call Disconnects a call.Forward Forwards calls coming to your phone. See “Forwarding Calls,” on page 47.List In some menus, shows a list of configured items (for example, a list of locations for weather or news).GrPickup Allows you to pick up (answer) a call at that is ringing at another extension in your group. See “Picking Up a Call,” on page 51.Hold Places a call on hold. See “Putting a Call on Hold,” on page 43.More Access additional softkeys.Next Moves to the next item in a list (for example, a song in the MP3 Playlist).Option Enters a sub-menu.Paste Pastes the item you copied into a list or field.Pickup Allows you to pick up (answer) a call that is ringing at another extension. See “Picking Up a Call,” on page 51.Table 2 SPA525G Softkey ButtonsButton Function
Getting StartedUnderstanding Your Phone’s Lines and ButtonsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 171 Play Plays a selected item such as a song or a ringtone.Previous Moves to a previous item in a list (for example, a song in the MP3 Playlist).Redial Brings up the list of recently dialed numbers. See “Redialing,” on page 45.Refresh Refreshes the screen. Useful after changing a configuration or when you want to update information (such as weather).Park Parks a call at a designated “park” number. The call is active until you unpark it, or the caller disconnects. See “Parking a Call,” on page 52.Play Plays an item (for example, a ring tone).Resume Resumes a call that is on hold.Save Saves your changes.Scan Scans for wireless networks or Bluetooth devices.Select Selects the highlighted item on the LCD screen.Transfer Performs a call transfer. See “Transferring Calls,” on page 44.Unpark Connects to a parked call. See “Parking a Call,” on page 52.View Displays more information about a selected item.XferLX Transfers existing active calls on the phone.Table 2 SPA525G Softkey ButtonsButton Function
Getting StartedUsing the Keypad and Buttons with MenusCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 181 Using the Keypad and Buttons with MenusYou press a softkey button or other buttons to enter menus on the LCD screen. Using Keypad ShortcutsUse the keypad to enter the number of the menu or sub-menu item. For example, to reach the Call History menu, press the Setup button and press 2. NOTE Menus and options can change depending on the software release. Using the Navigation ButtonUse the navigation button to scroll up or down through the menu items, and then press the Select softkey button or the center Select button to choose the highlighted item.
Getting StartedEntering Numbers and Text in FieldsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 191 Entering Numbers and Text in FieldsSome fields on the IP phones require you to enter numbers and text using the keypad and/or softkey buttons. In general, the following guidelines apply:•Use the keypad to enter numbers and characters, pressing the key multiple times to select the correct number or letter. •Press the number key multiple times to move to a different letter under that number. (For example, to enter “Mary,” you would press 6 five times rapidly and then pause (for M); press 2 and then pause (for A), press 7 three times rapidly (for r), then press 9 three times rapidly (for y). Available characters are shown in the following table:Use the delChar softkey button to backspace and delete the last character.Use the Option > Clear softkey button to remove the entire entry.Key Character Set1 1 / : \ , ! ; $ ^ |2abc2ABC3def3DEF4ghi4GHI5jkl5JKL6mno6MNO7pqrs7PQRS8tuv8TUV9wxyz9WXYZ0 Space 0 ~ ? > ‘ < “* . @ * & % [ ] _#/P # + - = ( ) { }
Getting StartedUsing Phone Hardware and AccessoriesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 201 Using Phone Hardware and AccessoriesUsing the SpeakerphoneThe SPA IP Phones provide a speakerphone. To use the speakerphone, press the Speaker button (the handset can be either on or off hook).Using Wired and Wireless HeadsetsThe SPA IP Phones support headsets from different manufacturers. For the latest supported models, contact your reseller. Additional information can be found at the manufacturer’s websites:http://www.plantronics.comhttp://www.jabra.comConnecting the HeadsetEach brand and type of headset may require different steps for connection. Consult the documentation for your particular headset for more information. In general, to connect a headset:•For Bluetooth headsets: See the ”Connecting Bluetooth Headsets” section on page 21.•For wireless, non-Bluetooth headsets (such as Plantronics or Jabra): Connect the headset’s telephone cord into the telephone port on the back of the SPA IP Phone.
Getting StartedUsing Phone Hardware and AccessoriesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 211 •For wired headsets: Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following graphic:Connecting Bluetooth HeadsetsYour phone is Bluetooth compatible and works with Bluetooth devices such as headsets.To configure the phone to work with your headset, first enable Bluetooth:STEP 1 Press the Setup button.STEP 2 Select User Preferences.STEP 3 Select Bluetooth Configuration.STEP 4 With Bluetooth selected, press the Right Arrow key to turn Bluetooth On.STEP 5 Press Save.After enabling Bluetooth, create a profile for your headset:STEP 1 In the Bluetooth Configuration screen, scroll to Bluetooth Profiles. Press the Right Arrow key to enter the profile screen.STEP 2 Press Scan to scan for your headset.STEP 3 In the list of found devices, select your headset and press the Select button to edit the profile.
Getting StartedUsing Phone Hardware and AccessoriesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 221 STEP 4 Scroll to PIN and enter the PIN for your Bluetooth headset.STEP 5 Scroll to Connect Automatically and press the Right Arrow key to turn to On.STEP 6 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful.Using a Headset with Your IP Phone•To use a wired headset, press the Headset button on your phone and dial the number to place a call, or press the headset button to answer a ringing call.•To use a non-Bluetooth wireless headset (such as Jabra or Plantronics), lift the receiver off hook before speaking or listening through the headset.•To use a Bluetooth headset, make sure your headset is powered on. Press the Headset button on your phone (or, if supported, press the Answer button on your Bluetooth headset twice) and dial the number to place a call. Press the Answer button on your Bluetooth headset to answer a ringing call. See the user documentation for your Bluetooth headset for more information.Switching Between the Handset/Headset/Speakerphone During a CallAny of these audio devices can be used during a call. Only one device can be used at a time. The handset can be on the hook when using the speakerphone or headset function. NOTE: Steps to use your headset with the SPA IP Phone may vary. Consult the user documentation for your headset for more information.
Getting StartedUsing Phone Hardware and AccessoriesCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 231 To switch from the handset to the speakerphone, press the Speakerphone button and place the handset back on the hook.To switch from the speakerphone to a headset, press the Headset button.To switch from the speakerphone to the handset, pick up the handset.To switch from the headset to the speakerphone, press the Speakerphone button.
2Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 24 Installing Your PhoneThis chapter describes how to install and connect your Cisco SPA525G IP Phone. It contains the following sections:•Before You Begin, page 25•Connecting the Handset, page 25•(Optional) Attaching the Desk Stand, page 27•(Optional) Mounting the Phone to the Wall, page 28•Connecting Your Phone’s Power, page 30•Connecting Your Phone to the Computer Network, page 31•Verifying Phone Startup, page 39•Upgrading Your Phone’s Firmware, page 39
Installing Your PhoneBefore You BeginCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 252 Before You BeginBefore you install and connect your phone, verify with your System Administrator (if applicable) that the network is ready for the phone, read the safety notices, and make sure you have all the phone parts and documentation available.Connecting the HandsetSTEP 1 Find the longer end of the coiled phone cord. Insert it into the back of the phone base in the slot marked with a phone symbol. This port is labeled #5 on the Cisco SPA525G IP Phone Connections graphic.STEP 2 Insert the short end of the handset cord into the jack at the bottom of the handset (not shown).NOTE: The RJ-11 port marked “AUX” is reserved for connection with the SPA932 Attendant Console that works with the SPA525G. It is not for use as a telephone line port.!CAUTION: Do not plug a telephone line cord into the port marked “AUX.”
Installing Your PhoneConnecting the HandsetCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 262 Figure 1 Cisco SPA525G IP Phone Connections
Installing Your Phone(Optional) Attaching the Desk StandCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 272 (Optional) Attaching the Desk StandSTEP 1 Line up the tabs on the desk stand with the slots on the back of the phone.STEP 2 Slide the bottom tabs into the slotsSTEP 3 Lightly press down on the top of the desk stand. It should easily slide into the top slots. Do not force.Number Component1 Auxiliary port. Only for use with the SPA932 attendant console.2 Power port. Insert the power adapter plug into this port.3 Additional Ethernet port. Connect an Ethernet cable to this port to provide network connectivity to a PC. (This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.)4 Switch (Ethernet) port. Connect the network cable to this port.5 Phone cord slot. Insert one end of the phone cord into this slot and the other into the jack at the bottom of the phone handset.6 USB port. For use with an external USB memory device (optional).NOTE: Do not attach the desk stand if you want to mount the phone to the wall. If you are attaching a SPA932 attendant console attach the console before attaching the desk stand.
Installing Your Phone(Optional) Mounting the Phone to the WallCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 282 (Optional) Mounting the Phone to the WallTo mount the phone to the wall, you must purchase the MB100 wall mount bracket kit. Figure 2 MB100 Wall Mount KitSTEP 1 To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes in the phone’s base.STEP 2 Orient the MB such that the phone’s Ethernet and handset ports are accessible after installation.
Installing Your Phone(Optional) Mounting the Phone to the WallCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 292 STEP 3 Push the MB onto the phone’s base. Slide the MB upwards to lock it in place.STEP 4 Plug in the Ethernet and power cables.
Installing Your PhoneConnecting Your Phone’s PowerCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 302 STEP 5 Hang onto screws mounted in the wall.Connecting Your Phone’s PowerIf you are using an external power source, plug it into the building’s power source, and plug the power supply into the phone base. See Figure 1 on page 26, item #2.If you are using Power over Ethernet (PoE) to power the phone, the phone will receive power when you connect an Ethernet cable from the phone’s WAN port to a switch in your network that provides PoE. See the ”Connecting Your Phone to the Wired Network” section on page 31.NOTE: The SPA525G does not ship with a power supply. If you are not using Power over Ethernet (PoE), you must order the PA-100 power supply separately from Cisco.
Installing Your PhoneConnecting Your Phone to the Computer NetworkCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 312 Connecting Your Phone to the Computer NetworkConnecting Your Phone to the Wired NetworkYou connect your phone to the local network by using an Ethernet cable:STEP 1 Plug the Ethernet cable into the back of the base station into the slot marked “SW.” This port is labeled #4 on Figure 1 on page 26.STEP 2 Plug the other end of the Ethernet cable into the appropriate device on your network, such as a network switch.Connecting Your Phone to the Wireless NetworkNOTE The PC port is not supported in wireless operation. The PC port is only supported in a wired operation.NOTE: The SPA525G provides a second Ethernet port. You can connect a PC to this port to provide network access to the PC. This port is labeled #3 in the Cisco SPA525G IP Phone Connections graphic. This port cannot be used when the phone is connected to the network via the built-in Wireless-G client.
Installing Your PhoneConnecting Your Phone to the Computer NetworkCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 322 The Cisco SPA 525G phone supports a direct connection to the wireless network. Before setting up the wireless network, you need to know the wireless security type for your router. The SPA525G works with the following security types:•WEP—Wired Equivalent Privacy. With this type of security, you need to enter a 64 or 128-bit key on the phone (or a more easily remembered passphrase to generate the key). The phone then authenticates with your router to provide a secure connection.•WPA—Wi-Fi Protected Access. The SPA525G supports WPA PSK, WPA2 PSK, WPA Enterprise, and WPA2 Enterprise. With this type of security, you will at the very minimum be required to enter a password on the phone. The phone then authenticates with your router to provide a secure connection.Determining Your Wireless Router Security TypeIf you do not know your wireless router security type, you need to log in to the router interface to get this information. The steps below are written for a Linksys router, but procedures for other routers should be similar.STEP 1 Log in to your wireless router’s web interface using a web browser. Your computer must be connected to your wireless network. Enter the IP address of the wireless router in the browser toolbar.STEP 2 If required, enter the user name and password. (By default, Linksys routers typically use “admin” for the user name and “admin” for the password.)STEP 3 View the Wireless tab or screen. Note the network name (SSID) and the type of security (WEP, WPA Personal, or WPA2 Personal). If your router is using WEP, note the following:•WEP encryption: 64 bit or 128 bit. You need to choose this later.•Default transmit key, or TX key: The default key (of the 4) that the router transmits to authenticate. This value will be 1, 2, 3, or 4.•Passphrase and keys: You choose one of two methods to enter the WEP key. You either directly enter the WEP key, or enter a more simple passphrase to generate the WEP key.
Installing Your PhoneConnecting Your Phone to the Computer NetworkCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 332 The following example shows WEP information for a Linksys WRV200 router:If your router is using WPA, note the WPA shared key, or passphrase that you need to enter later.
Installing Your PhoneConnecting Your Phone to the Computer NetworkCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 342 The following example shows WPA information for a Linksys WRT160N router:To set up the SPA525G wireless connection:STEP 1 If you have plugged in an Ethernet cable to connect the phone to the wired network, remove it and reboot the phone. If an Ethernet connection is present on the phone, it is used instead of the Wi-Fi connection.STEP 2 Press the Setup button on your phone.STEP 3 Scroll to Network Configuration and press Select.STEP 4 In the Wi-Fi field, press the Left or Right Arrow key to turn Wi-Fi On. Press the Save softkey.
Installing Your PhoneConnecting Your Phone to the Computer NetworkCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 352 STEP 5 Scroll to Wi-Fi Configuration and press the Right Arrow key. Choose one of the following options:•Wireless Profile—Use this option to add a new wireless profile (either manually or by scanning for available networks), edit an existing wireless profile, or connect to a previously configured network. See Manually Adding a Wireless Profile on the SPA525G, page 36.•Wi-Fi Protected Setup—If your wireless router supports Wi-Fi Protected Setup, use this method to set up your wireless connection. See Using Wi-Fi Protected Setup with the SPA525G, page 35.Using Wi-Fi Protected Setup with the SPA525GSTEP 1 In the Wireless Configuration screen, select Wi-Fi Protected Setup.STEP 2 Choose one of the following options:Push Button Configuration: a. Press the WPS button on your router. b. On your phone, with Push Button Configuration highlighted, press Select. Your phone may reboot before the Wi-Fi connection is working.PIN Configurationa. After selecting PIN Configuration on your phone, note the PIN displayed.b. Connect to your router’s web interface using a web browser. Your computer must be connected to your wireless network. Enter the IP address of the wireless router in the browser address bar.c. If required, enter the user name and password. (By default, Linksys routers typically use “admin” for the user name and “admin” for the password.)d. View the Wireless tab or screen. Locate the Wireless Protected Setup configuration menu.If your router has a WPS button, you can use Wi-Fi Protected Setup to add a new wireless network profile.
Installing Your PhoneConnecting Your Phone to the Computer NetworkCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 362 e. Enter the PIN into the field that allows you to setup wireless devices using a PIN. f. Save your changes.g. On the SPA525G, with PIN Configuration highlighted, press Select. To a d d t h e connection as a profile, press OK. Your phone may reboot before the Wi-Fi connection is working.Manually Adding a Wireless Profile on the SPA525GTo add a new wireless network profile:STEP 1 In the Network Configuration screen, ensure Wi-Fi is enabled.STEP 2 Scroll to Wi-Fi Configuration. Press the Right Arrow key to enter the Wi-Fi Configuration screen. STEP 3 Select Wireless Profile. Any previously configured wireless profiles are displayed.STEP 4 Do one of the following:•Scan for available networks. See Scanning for Available Networks, page 36.•Manually add the network. See Manually Adding a Network, page 37.Scanning for Available NetworksNOTE If your router has SSID (router name) broadcast disabled, it may not appear in the list of networks. In that case, you need to manually add it (see Manually Adding a Network, page 37).STEP 1 In the Wireless Profile screen, press Scan.STEP 2 In the list of available networks, scroll to the desired network and click Add to select the highlighted network.
Installing Your PhoneConnecting Your Phone to the Computer NetworkCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 372 STEP 3 (Optional) Press the Right Arrow key under Security Mode to set the security options:•WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys.•WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key.•WPA/WPA2 Enterprise: This type of authentication requires some advanced expertise because it involves setting up a radius server for authentication and, in some cases, creation of certificates for both the radius server and the phone. See You must enter the Cipher Type (TKIP or AES CCMP) and the EAP Type:-TTLS—Enter the anonymous ID, choose whether the phone should check for the server certificate, choose the TTLS Inner Protocol (MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password.-LEAP—Enter the User ID and password.-TLS—Enter the User ID, choose whether the phone should check for the server certificate, enter the User ID, and configure the Root certificate and User certificate (see the ”Uploading Security Certificates to the Phone” section on page 38).STEP 4 To save as a wireless profile, press Save.Manually Adding a NetworkSTEP 1 From the Wireless Profile screen, press Option and select Add New to manually add the network.STEP 2 (Optional) Press the Right Arrow key under Security Mode to set the security options:•WEP—Wired Equivalent Privacy: You must enter the Default Transmit Key, Key Type and Length, and the keys.•WPA PSK or WPA2 PSK: You must enter the Cipher Type (TKIP or AES CCMP) and the shared key.
Installing Your PhoneConnecting Your Phone to the Computer NetworkCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 382 •WPA/WPA2 Enterprise: You must enter the Cipher Type (TKIP or AES CCMP) and the EAP Type:-TTLS: Enter the anonymous ID, choose whether the phone should check for the server certificate, choose the TTLS Inner Protocol (MSCHV2, MSCHAP, PAP, CHAP, or MD5), and enter the User ID and password.-LEAP: Enter the User ID and password.-TLS: Enter the User ID, choose whether the phone should check for the server certificate, enter the User ID, and configure the Root certificate and User certificate (see the ”Uploading Security Certificates to the Phone” section on page 38).STEP 3 To save as a wireless profile, press Save.Uploading Security Certificates to the PhoneIf you are using some types of wireless security (for example, WPA2 Enterprise), you will need to upload security certificates to the phone. Certificates must be in the following format:•Root certificate: DER encoded binary x.509 (CER)•User certificate: Personal Information Exchange (PKCS#12(.PFX))STEP 1 Connect a USB storage device to your PC. STEP 2 Create a directory named “ca” on the USB device and copy the certificate files into that directory.STEP 3 Remove the USB device from your PC and insert it into the USB slot on the SPA525G.STEP 4 After creating a wireless profile, in the Profile screen, press the Right Arrow key under Security Mode to set the security options (WPA Enterprise or WPA2 Enterprise).STEP 5 Scroll to Root Certificate and press the Right Arrow key. All files in the “ca” folder are displayed.
Installing Your PhoneVerifying Phone StartupCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 392 STEP 6 Use the Up Arrow or Down Arrow key to choose the certificate you want to install (for example, the root certificate). Press the Select softkey.STEP 7 Press Save to save the profile.Verifying Phone StartupAfter receiving power and network connectivity, the phone executes a boot-up sequence. During this sequence, the display shows the Cisco logo. All of the lights on the phone will flash. After the sequence, which should take about five seconds, the phone will display the standard menu for the phone. The date, name and number of the phone appear on the top line of the LCD screen. At the bottom of the LCD screen, softkeys appear over their associated soft buttons.If the phone does not display this screen, confirm your installation and connections. If these are correct, try unplugging the phone and plugging it back in again. If you still don’t see the display, then contact your Phone Administrator or Internet Telephony Service Provider (ITSP).Upgrading Your Phone’s FirmwareYour phone ships with pre-installed firmware. However, later firmware versions may be available that add features and fix problems with your phone. You may need to upgrade your phone to the latest firmware for ideal performance.!IMPORTANT: If you are using your phone with an Internet Telephony Service Provider’s system, do not upgrade your phone’s firmware without consulting your service provider. Yo ur provider may automatically upgrade your phones without any action on your part necessary.
Installing Your PhoneUpgrading Your Phone’s FirmwareCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 402 There are two ways to upgrade your phone’s firmware:•Download the firmware to your PC and log in to the web interface to run the upgrade procedure. See the ”Upgrading Firmware” section on page 91.•Upgrade using the Cisco SPA9000 Voice System Setup Wizard (if your phone is part of a Cisco SPA9000 Voice System network). See the Cisco SPA9000 Voice System Setup Wizard User Guide.
3Cisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 41 Using Basic Phone FunctionsThis chapter describes how to use the basic functions of your SPA525G IP phone. It includes the following sections:•Placing or Answering a Call, page 42•Adjusting Call Volume and Muting, page 43•Putting a Call on Hold, page 43•Resuming a Call, page 44•Ending a Call, page 44•Transferring Calls, page 44•Redialing, page 45•Viewing and Returning Missed Calls, page 46•Turning the Missed Calls Shortcut On and Off, page 47•Forwarding Calls, page 47•Setting Do Not Disturb, page 49•Picking Up a Call, page 51•Parking a Call, page 52•Placing a Three-Way Conference Call, page 53•Using the Phone Directories, page 54•Using the Call History Lists, page 58•Setting or Changing a Phone Password, page 60•Accessing Voicemail, page 61
Using Basic Phone FunctionsPlacing or Answering a CallCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 423 Placing or Answering a CallTo place or answer a call, do one of these:•Pick up the receiver.•Press the Speaker button.•Press the Headset button.•Press a green line button (to place a call) or a red flashing line button or the Answer softkey (to answer a call). If you are on a call and another call comes in, choose one of the following options:•Press the Answer softkey.•Press the flashing red line button.The call in progress is put on hold and the incoming call is answered. To return to the first call, select it using the Up Arrow or Down Arrow key and press the Resume softkey.NOTE: You may have to dial a number or numbers to reach an outside line. Ask your system administrator.
Using Basic Phone FunctionsAdjusting Call Volume and MutingCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 433 Using Dial AssistanceIf dial assistance is enabled, when placing calls, you’ll see a list of closely-matched phone numbers on the screen after you begin dialing. If you want to choose one of these numbers:STEP 1 Use the navigation button to scroll down and highlight a phone number on the LCD screen.STEP 2 Press the Select button or Dial to complete the call. See “Enabling Dial Assistance,” on page 65 for more information on enabling this feature.Adjusting Call Volume and MutingAdjusting Call VolumeTo adjust the volume while you are on a call, press + on the Volume button to increase the volume, or press - to decrease the volume. Press Save.Pressing the Volume button while not on a call adjusts the volume of the phone’s ringer.Using MuteTo mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button lights red. Press the Mute button again to unmute.Putting a Call on HoldTo put a call on hold, press the Hold button. A series of beeps indicates the call is on hold.
Using Basic Phone FunctionsResuming a CallCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 443 Resuming a CallTo resume the call, press the flashing red line button for the call. If you have multiple calls, all calls are put on hold except the active call.Ending a CallTo end a call:•If you are using the handset, hang up.•If you are using the speakerphone, press the Speaker button.•If you are using the headset, either press the Headset button (wired) or replace the receiver (wireless).Transferring CallsYou can perform two types of transfers:•Attended—You call the person to whom you are transferring the call and speak to them before transferring the call.•Blind—You transfer the call without speaking to the other party to which you are transferring the call.Performing an Attended TransferSTEP 1 During an active call, or a call on hold, press Transfer. STEP 2 Either:•Enter the number to which you want to transfer the call; or•Press Directory and either choose a number from the personal directory.STEP 3 Press Dial or wait a few seconds. The call is placed on hold and a new line is opened to dial the number.
Using Basic Phone FunctionsRedialingCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 453 STEP 4 Do one of the following:•To transfer the call without waiting for the other person to answer, press Transfer after the call begins to ring and hang up. If you hang up before the second call rings, the transfer fails and the first call is disconnected. If you misdial, press the second line button again to receive a dial tone.•To transfer after speaking privately to the other person, press Transfer at any time during the conversation.Performing an Unattended (Blind) TransferSTEP 1 During an active call, press BXfer.STEP 2 Enter the number to which you want to transfer the call and press Dial. The call is transferred with no further action required on your part.RedialingTo redial a number:STEP 1 Press the Redial button and select the desired number.STEP 2 (Optional) Press EditDial to select a number and modify it (for example, to add an area code).STEP 3 Lift the handset or press Dial to select a number. The number is automatically dialed.
Using Basic Phone FunctionsViewing and Returning Missed CallsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 463 Viewing and Returning Missed CallsThe LCD screen on your IP phone notifies you if a call came in that was unanswered. (You can also turn off this feature - see the ”Turning the Missed Calls Shortcut On and Off” section on page 47.)Returning a Missed CallTo return a missed call:•If the LCD screen shows a missed call, press the Call Rtn button to return the call.•If the LCD screen does not show a missed call, you can return a call from the Missed Call list. See ”Viewing a List of Missed Calls” on page 46. Choose the call you want to return and press Dial.Viewing a List of Missed CallsTo view a list of all missed calls:•If the LCD screen shows a missed call, press the Missed softkey to view a list of missed calls.•If the LCD screen does not show a missed call:a. Press the Setup button.b. Scroll to Call History and press Select.NOTE: If the call was from a long distance number, you may have to edit the call before returning it. Press the Edit button to edit the call and use the softkey buttons and keypad to edit the number.
Using Basic Phone FunctionsTurning the Missed Calls Shortcut On and OffCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 473 c. Scroll to Missed Calls and press Select. You can do one of the following:•Press Dial to dial the number that called you.•Press EditDial to edit the number before calling it, then press Dial.•Press the Option softkey and choose one of the following:-Delete Entry—Delete the entry from the Missed Calls list.-Delete List—Delete all entries from the Missed Calls list.-Add to Address Book—Add the entry to your personal address book.Turning the Missed Calls Shortcut On and OffThis option controls the Missed Call notification that appears on your LCD screen when you miss a call. To access this option:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.STEP 3 Select Call Preferences.STEP 4 Scroll to Miss Call Shortcut.STEP 5 Press the Right Arrow key to turn the feature on and press the Save softkey.Forwarding CallsYou can forward all calls, forward calls when the phone is busy or forward calls when there is no answer. You can also set call forwarding options from your PC using the IP Phone Web Interface; see the ”Configuring Call Forwarding” section on page 86.To forward calls:STEP 1 Press the Setup button.STEP 2 Scroll to User Preferences and press Select.
Using Basic Phone FunctionsForwarding CallsCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 483 STEP 3 Select Call Preferences.STEP 4 Under Call Forwarding, press the Right Arrow key to turn call forwarding on and press the Save softkey.See the following sections for information on the types of call forwarding.Forwarding Calls to a Single NumberSTEP 1 In the Call Preferences screen, scroll to Forward All Number.STEP 2 Enter a number to which to forward all calls; for example, your voice mailbox, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.TIP If you need to enter a URL, press Option and choose Input IP before entering the call forwarding information.STEP 3 Press Save.Forwarding Calls When Your Phone is BusySTEP 1 In the Call Preferences screen, scroll to Forward Busy Number.STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.STEP 3 Press Save.
Using Basic Phone FunctionsSetting Do Not DisturbCisco Small Business Pro SPA IP Phone 525G (SIP) User Guide 493 Forwarding Calls When You Don’t Answer the PhoneSTEP 1 In the Call Preferences screen, scroll to Forward No Ans Number.STEP 2 Enter “vm” for voice mail, or a number to which to forward all calls; for example, another extension, or an outside line. If forwarding calls to an outside line, be sure to enter any access and area codes required.STEP 3 Press Save.Delaying Call Forwarding When You Don’t Answer the PhoneSTEP 1 In the Call Preferences screen, scroll to Forward No Ans Delay.STEP 2 Enter the number of seconds to delay forwarding calls, if there is no answer at your phone.STEP 3 Press Save.Stopping Call ForwardingTo stop forwarding calls:STEP 1 Under Call Forwarding, press the Right Arrow key to turn call forwarding Off.STEP 2 Press the Save softkey.Setting Do Not DisturbUse the Do Not Disturb feature to prevent incoming calls from ringing your phone. If you have voice mail configured, incoming callers immediately reach voice mail. If voice mail is not configured, callers hear a busy signal or message.You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the ”Setting Do Not Disturb” section on page 85.

Navigation menu