CaptionCall 67TB Telephone for the hearing impaired User Manual Users Manual

CaptionCall, LLC Telephone for the hearing impaired Users Manual

Contents

  • 1. Users Manual
  • 2. Users Manual

Users Manual

CaptionCall 67T PhoneUser Guide
CaptionCall Support 1-877-557-2227 Page 3WelcomeContentsWelcome ....................................................................... 7How CaptionCall Works ............................................................9Phone Features .....................................................................9Key Parts of Your CaptionCall Phone ............................................. 11The Back of Your CaptionCall Phone .............................................12Touchscreen ......................................................................14Phone Basics .................................................................. 17Captions ...........................................................................18Turn Captions On Manually .......................................................18Turn Captions On Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Make Captioned Calls ............................................................20Answer Calls ......................................................................20Return a Call ......................................................................20Adjust Handset/Speaker Volume .................................................21Call Options Menu ................................................................ 24Mute a Call ........................................................................ 25Help Screens ..................................................................... 26Home Button ......................................................................27Recent Calls ...................................................................29View Recent Calls .................................................................30Call Detail ..........................................................................31Phonebook ....................................................................35View the Phonebook ............................................................. 36Add a Contact .................................................................... 37Call a Contact ..................................................................... 38Create a Favorites List ........................................................... 39Edit a Contact ....................................................................40Delete a Contact ..................................................................41Adding Contacts Online .......................................................... 42Saved Calls ....................................................................47Saving Conversations ............................................................48Viewing Saved Conversations ....................................................49
CaptionCall 67T PhonePage 4WelcomeMessages ......................................................................53Setting Up Voicemail Defaults ................................................... 55Captioning Voicemail ............................................................. 56Setting up Answering Machine Defaults ......................................... 57Captioning Answering Machine Messages ....................................... 57Settings ....................................................................... 61Call Defaults ...................................................................... 62Display Settings ................................................................... 63Adjust the Ringer .................................................................64Amplification Settings ............................................................ 66Network ...........................................................................68Recent Calls ...................................................................... 73Time Zone ........................................................................ 74Voicemail ......................................................................... 75About ............................................................................. 76Troubleshooting ...................................................................77Technical Specifications ......................................................... 78Copyright & Trademarks .........................................................80Important Safety Instructions ....................................................81
CaptionCall Support 1-877-557-2227 Page 5Welcome
Welcome
CaptionCall 67T PhonePage 8Welcome
CaptionCall Support 1-877-557-2227 Page 9WelcomeWelcome to your new CaptionCall® phone. This phone features a large, easy-to-read screen that displays written captions of what callers say to reinforce anything you might miss. The CaptionCall phone is also amplified, allowing you to increase the decibels to a level you are comfortable hearing.How CaptionCall WorksSimilar to captioned television, but only available to people with hearing loss, CaptionCall uses advanced technology and a Communications Assistant to quickly provide written captions of what callers say on a large, easy-to-read screen. It works like a regular telephone: simply dial and answer calls as usual and speak and listen using a phone handset like always.Phone FeaturesYour CaptionCall phone combines regular telephone features with a touch-screen display. The touchscreen display is a unique and powerful feature of the CaptionCall phone. The most important use of the display is to show the text of your captioned telephone calls. Other uses for the display are:• To show you a list of your recent calls• To allow you to create and manage a list of contacts• To display your saved calls• To caption your voicemail and/or answering machine messages• To allow you to change the phone’s settings• To display built-in help text for the current screenThe CaptionCall phone also features manual controls for turning on and off captions, speakerphone, volume control, and a large, back-lit keypad.
CaptionCall 67T PhonePage 10WelcomeHigh Volume AlertDisplays when phone volume could be harmful to residual hearing.Switch Hook ButtonPress to hang up a call.SpeakerFor use with the speakerphone feature.Captions ButtonPress to turn captioning on or off. The button glows green when captioning is turned on.Handset
CaptionCall Support 1-877-557-2227 Page 11WelcomeKey Parts of Your CaptionCall PhoneTouchscreen DisplayShows captions and lets you interact with the phone interface.Speakerphone ButtonPress to turn on speakerphone, even when the handset is still in its cradle.Volume Control KnobControls both call volume and ringer volume. Rotate clockwise to increase volume and counterclockwise to decrease volume. Dial light will change from green to amber to red as volume increases. Telephone KeypadAllows you to dial manually, like you always do.
CaptionCall 67T PhonePage 12WelcomeThe Back of Your CaptionCall PhoneStand Release ButtonPress this button to adjust the angle of your stand.Telephone Line PortEthernet (LAN) PortPower Cable Port
CaptionCall Support 1-877-557-2227 Page 13WelcomeAdjustable StandCaptionCall Phone Identification and Return InformationHandset Port
CaptionCall 67T PhonePage 14WelcomeTouchscreenPhone MenuGives you access to all of your phone’s features.PhonebookSave and store contacts.Saved CallsAccess previous captioned calls.MessagesCaption Voicemail or Answering Machine messages.SettingsControls for your CaptionCall phone. HelpUse this button to guide you through the various functions of your CaptionCall phone.
CaptionCall Support 1-877-557-2227 Page 15WelcomeScroll ButtonsScrolling can be performed by either sliding your finger up and down the screen or by touching these buttons.
Phone Basics
CaptionCall Phone BasicsPage 18Phone BasicsCaptionsYou can set your phone to caption all calls automatically, or you can turn captions on manually for each call when you want them. Turn Captions On ManuallyIf you choose to turn captions on manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button.When answering calls:1. Pick up the handset to answer the incoming call.2. Press the Captions button.When making calls:1. Pick up the handset.2. Press the Captions button.3. Place your call.
CaptionCall Support 1-877-557-2227 Page 19Phone BasicsTurn Captions On AutomaticallyIf you are using captions for most of your calls, you may prefer to have captions start automatically.You can manage the caption default options in the Settings menu under Captions. To enable captions for all calls automatically, select Settings>Call Defaults and check the box next to Captions Always On.When the hardware Captions button is green, captions are turned on.
CaptionCall Phone BasicsPage 20Phone BasicsMake Captioned Calls1. Pick up the handset OR press the Speakerphone button. If using the Speakerphone, the Speakerphone button will light up in green and a dial tone will sound.2. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button.3. Dial the number you want to call using the keypad, Recent Calls list or Phonebook.Your call will now be captioned.Answer CallsWhen the phone rings:1. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button. 2. Pick up the handset OR press the Speakerphone button.3. Speak into the handset OR near the speaker and listen as you normally would.Helpful HintsYou can start captions manually at any time during the call. Other ways to make captioned calls:• Return a call using the Recent Calls list (see“View Recent Calls” on page 30).• Call someone using the Phonebook (see “Call a Contact” on page 38).
CaptionCall Support 1-877-557-2227 Page 21Phone BasicsReturn a Call1. Touch the CaptionCall phone screen to wake the phone or touch the Homebutton.2. A list of your Recent Calls will display.3. Touch the call that you want to return. The call will be immediately made. You can use the speakerphone or pick up the handset.4. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button.Helpful HintsUse your finger to swipe up and down the list as needed to view all recent calls.
CaptionCall Phone BasicsPage 22Phone BasicsAdjust Handset/Speaker VolumeWhile in a call, you can adjust the volume on your handset or speakerphone to a level you are comfortable hearing.1. Pick up the handset or press the Speakerphone button.2. Turn the Volume knob to adjust call volume.• Clockwise increases call volume.• Counterclockwise decreases call volume.As you increase the volume level, the color of the Volume meter and the ring surrounding the Volume knob will change from green to amber to red.WARNINGDo not set the volume level higher than is necessary for you to hear calls. Excessive volume can cause hearing damage.
CaptionCall Support 1-877-557-2227 Page 23Phone BasicsThe Volume meter and knob light will turn to red when the volume exceeds a safe volume. Also, a warning will display in the handset cradle. Helpful HintsWhen the volume is set to high, but not dangerous, levels, the volume will stay the same for all subsequent calls. However, when the volume is increased to dangerous levels, the volume will return to a nominal level for the next call.To set the volume level at the same level for all calls, use the Override Volume Reset feature on the Call Defaults screen (see “Call Defaults” on page 62).
CaptionCall Phone BasicsPage 24Phone BasicsCall Options MenuWhen in a call, the Call Options Menu allows you to turn off captioning, access your Phonebook and adjust settings for the current call. Turn captions off by touching Off. To access your Phonebook while on a call to look up a contact:1. Select Options.2. Select Phonebook. A keypad will display.3. Select either the letter of the first name of the contact (last name if you’ve reordered your contacts by last name in Settings—see ”Display Settings” on page 63) or the star to pull up your Favorites.4. Use your finger to scroll through the contacts.
CaptionCall Support 1-877-557-2227 Page 25Phone Basics5. Select a contact to display their contact information. To adjust your text size or your screen brightness while on a call:1. Select Options.2. Select Settings. The available settings will display.3. Adjust your settings as needed. Helpful Hints• Close the Options window by touching the X in the top left of the window.• Options will close after 15 seconds if it is not used.Mute a CallYou can mute your side of a call at any time by touching the Mute button while on a call. This will only mute your voice, and your caller will still be heard and captioned.
CaptionCall Phone BasicsPage 26Phone BasicsHelp ScreensAny time you see the Help button in the lower left corner of the phone, you can touch it to view a Help screen for the function you’re currently using. Touch the Help button to display the help screen for the page.Helpful HintsUse your finger to swipe up and down the screen as needed to view all the information.
CaptionCall Support 1-877-557-2227 Page 27Phone BasicsBack ButtonThe Back button will display at the top of screens that are part of an overall function (like Phonebook, Help or Settings). The button displays an arrow pointing to the left and the name of the screen you were on previously. Touch the Back button to return to your previous screen.Home ButtonThe Home button displays in the top left of all the screens, with the exception of Recent Calls. Touch the Home button to return to the Recent Calls screen.
Recent Calls
Recent CallsPage 30Recent CallsYour Home screen for the CaptionCall phone is your Recent Calls screen. This screen displays your most recent calls and stores them for 30 days.• Calls marked with the indicate calls you answered • Calls marked with the indicate calls you made• Calls marked with the indicate calls you missedHelpful HintsUse your finger to swipe up and down the list as needed to view all recent calls.You can choose to delete all recent calls from the Settings (see”Recent Calls” on page 73).View Recent Calls1. Touch the CaptionCall phone screen to wake the phone or touch the Home button.2. The Recent Calls list is displayed.3. To redial a call, touch the name or phone number. This will automatically redial the call. You can use the speakerphone or pick up the handset. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button.
CaptionCall Support 1-877-557-2227 Page 31Recent Calls4. To review details about a recent call, touch the icon on the right of the call. The Call Detail screen will display. Call DetailThe Call Detail screen displays the contact information, phone number, and the date and time of a recent call.To call a contact from this screen: 1. Touch the Return Call button to dial the phone number.2. Use the speakerphone or pick up the handset.3. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button. You can save the number from the recent call to your Phonebook, by either adding the number to an existing contact or creating a new contact from the number.• Touch the Create New Contact button to create a new contact for this caller in your Phonebook (see “Add a Contact” on page 37).
Recent CallsPage 32Recent Calls• Touch the Add to Existing Contact button to assign the phone number for this call to an existing contact in your Phonebook. To add to an existing contact:1. Scroll up/down your Contacts list to locate the contact to whom you would like to add the selected phone number.2. Touch that contact to add the selected phone number. The Edit Contact screen will display with the selected phone number already added to the first available phone number field.3. You can assign a phone type for this number in this contact to help you remember which phone type it is. Mobile Home Work4. Touch the Save button to save the new phone number for this contact.• Touch the Call History button to display all the calls made to and received from this number
CaptionCall Support 1-877-557-2227 Page 33Recent Calls• Touching the dates will call the number• Touching Saved Call will display the captions from the call• Touch Delete This Call to delete the call from the Call History list. You will be prompted to confirm you want to delete the callDeleting a call will not delete a saved contact from your Phonebook.Helpful HintIf your caller is already a contact in your Phonebook, instead of seeing the Return Call, Create New Contact and Add to Existing Contact buttons, you will see the caller’s phone numbers, Call History and Delete This Call. Simply touch the number you want to call in order to return the call.
Phonebook
PhonebookPage 36PhonebookThe Phonebook feature lets you save contacts on your phone for easy redialing. You can save multiple numbers for each contact and use CaptionCall’s online service to assign a photo or image for each contact.View the Phonebook1. Select the Phonebook button.2. Your list of contacts is displayed.Use your finger to scroll up and down the list as needed to locate a contact. Helpful Hints• Touch the buttons on the right to scroll up and down in the Phonebook as needed to view all of your contacts• Touch a contact to view the name and phone number information for that contact• Touch Home to return to the main screen (Recent Calls)
CaptionCall Support 1-877-557-2227 Page 37PhonebookAdd a Contact1. Touch the Phonebook button. The Phonebook is displayed.2. Touch the Add Contact button. The Create Contact screen is displayed.3. Touch the First Name field on the screen to view the keyboard and type in their first name, touch Save and then repeat this for their last name and phone numbers.4. Touch the Save button after completing each field to save it.5. When finished, touch the Save button on the Create Contacts screen.
PhonebookPage 38Phonebook6. The new contact will now display in the Phonebook.Helpful Hints• The default for text is all caps. You can change to lowercase by touching the Shift key on the keyboard• Selecting Favorite allows sorting a smaller list of contacts• You can also create a new contact using the Recent Calls list (see page 73). Touch the Create New Contact button on the Call Details screen and follow the previous steps for Adding a ContactCall a Contact
CaptionCall Support 1-877-557-2227 Page 39Phonebook1. Touch the Phonebook button. The Phonebook is displayed. 2. Touch the desired contact in the list that you want to call.3. Touch the phone number you want to dial.4. Use the speakerphone or pick up the handset.5. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button. Create a Favorites ListYour Favorites list allows you to select frequent contacts for quick access.To see your Favorites list, touch the Favorites button at the top right of the Phonebook screen.To add a contact to Favorites: 1. Open the Phonebook and select the contact you want to add to Favorites. Touch the contact so the Contact Detail screen is displayed.2. Touch the Edit button on the left. The Edit Contact screen is displayed.3. Touch the Star on the right side of a contact to add that contact to your Favorites. The star will change to a yellow color to indicate the contact has been added to Favorites.
PhonebookPage 40PhonebookEdit a Contact1. Open the Phonebook and select the contact you want to edit. Touch the contact so the Contact Detail screen is displayed.2. Touch the Edit button on the left. The Edit Contact screen is displayed.3. Touch the fields you want to change. The keyboard will display to allow you to make edits.4. Touch the Save button.5. When finished, touch the Save button on the Edit Contact screen.
CaptionCall Support 1-877-557-2227 Page 41PhonebookDelete a Contact1. Open the Phonebook and select the contact you want to delete. Touch the contact so the Contact Detail screen is displayed.2. Touch Delete.3. A confirmation window is displayed to verify whether you want to delete the contact or keep it. 4. Touch Delete to remove the contact from your CaptionCall phone.
PhonebookPage 42PhonebookAdding Contacts OnlineYou can easily add contacts via your online CaptionCall account. Once a contact is created online, it will be automatically available on your CaptionCall phone. You can also add photos to your contacts online.To view and add contacts online:1. Go to www.captioncall.com and log in to your account at the top of the screen. You will have been given your user name and password at the time of your CaptionCall phone installation. If you have any trouble remembering your user name or password, the online system can help you find/update that information.2. Once you have successfully logged in, your Account screen will display.3. Click My Contacts in the column on the left. Your Contacts screen will display.From here you can manage and edit any existing contacts or add new ones.There are two methods for adding contacts. You can either add them individually or upload a contact list from your computer.
CaptionCall Support 1-877-557-2227 Page 43PhonebookAdd Individual Contacts1. Click the Add Contact button. The Add Contact window will display.2. Enter the contact information in each of the fields provided. • Enter their first name and last name• Phone number types are available to identify the type of phone the number will dial. The types are: Home, Office and Mobile• Enter the phone numbers• Check the box at the top left to add this contact immediately to your favorites list, or leave it blank to just add it as a regular contact• If you have already uploaded photos to the CaptionCall website, they will be displayed below, and you can select one of those photos for your contact• If you don’t have a photo of your contact uploaded, click Choose File to select an image from your computer. A window will open that will let you explore your computer for the correct photo. Once you have found it, select it and click Open. The window will close, and the name of the file will display next to Choose File• Once the image has been selected, click the Upload button to add the image to the contact3. Click Submit to save your contact.
PhonebookPage 44PhonebookImport ContactsContacts can be imported from a directory you already have on your computer. These must be VCF files in order for the system to import the list. To import contacts:1. Click Import Contacts. The Import Contacts screen will display.2. Click Choose File. A window will open that will let you explore your computer. Browse for the VCF file you wish to import. Select it and click Open.3. Click Retrieve File. Your contacts will be imported.Helpful HintsYou can edit/delete your contacts using the online system. • Scroll to the contact or use the letters to find them alphabetically• Click the Edit button to edit the contact. The same window you used to create the contact will display with the contact’s information already loaded• Update the contact’s information and click Submit• To delete a contact, click the X button. A window will display to verify that you want to delete this contact. Click Yes to complete deletion
CaptionCall Support 1-877-557-2227 Page 45PhonebookUpload PhotosYou can also upload photos only. This allows you to have a group of photos in place as you create your contacts. To upload a photo:1. Click Upload Photo. The Upload Photo window will display.2. Click Choose File and browse to the photo you wish to upload.3. You can add a photo caption to the image to help remind you of who or what is in the image. 4. Click OK to upload the photo. Helpful HintsOnce a photo is uploaded, you can add it to a contact by clicking on the Add to Contact button under the image. A window will display with a list of your contacts. Select one and add the photo.
Saved Calls
Saved CallsPage 48Saved CallsSaving ConversationsSaved Conversations are any captioned calls that you choose to save on your CaptionCall phone. These conversations are saved until you choose to delete them. Some reasons to save captioned calls include:• Saving an important conversation from a family member• Capturing price quotes• Saving doctor appointment times or instructionsCaptioning must be active before you can save a conversation.1. Make a captioned call as you normally would (see page 20 for instructions).2. Touch the Save Call button to save this conversation.3. The Save Call button will turn green (to indicate that you are saving this conversation).Helpful Hints• After the Save Call button turns green, do not touch it again before you hang up. Otherwise, the conversation will not be saved• You can also save the captions from Voicemail messages (see “Caption Voicemail” on page 56)
CaptionCall Support 1-877-557-2227 Page 49Saved CallsViewing Saved ConversationsViewing the captions of your saved conversations is easy.1. Touch the CaptionCall phone screen to wake the phone, or touch the Home button.2. Touch the Saved Calls button. The Saved Calls screen will display.3. Touch the conversation that you want to view on the Saved Calls screen.4. The saved captions for that conversation will display on the screen.5. Use your finger to scroll up and down the screen as needed to view the entire conversation.6. When you are finished, touch the Home button at the top to return to the main screen.
Saved CallsPage 50Saved CallsHelpful Hints• Your saved conversations remain available until you delete them• While the Saved Call is open, touch the Delete button to delete the current conversation
CaptionCall Support 1-877-557-2227 Page 51Saved Calls
Messages
VoicemailPage 54VoicemailThe Messages button allows you to caption voicemail or answering machine messages. These messages can be saved to your Saved Calls list and designated as either Voicemail or Answering Machine. When you first touch the Messages button in the main menu, a prompt will display. Select the type of messaging you want captioned. • Voicemail is used to capture messages left on your voicemail service, often provided by your telephone company.• Answering Machine is used to capture messages from a separate machine you use to record your missed calls.If you select Voicemail, you will be prompted to input your voicemail settings. Voicemail will also be set as the default every time you touch Messages. You can remove this default in your Settings (see “Voicemail” on page 55 for details).Helpful Hints• Touch the X in the upper left to clear the above prompt if you touched the Messages button by accident. You will return to your Recent Calls screen.• You can set, change and remove Voicemail or Answering Machine as the permanent default for Messages in your Settings (See “Voicemail” on page 55 for details) .
CaptionCall Support 1-877-557-2227 Page 55VoicemailSetting Up Voicemail Defaults1. Select Voicemail Settings. The Voicemail setup screen will display.2. Touch the first field in order to place a checkmark in the box. The Voicemail or Answering Machine buttons will become available. 3. Touch Voicemail.4. Touch the number field. The number keyboard will display.
VoicemailPage 56Voicemail5. Enter your access number for your voicemail service and touch Save.6. Your voicemail is now ready. Helpful Hints• You can set, change and remove Voicemail or Answering Machine as the permanent default for Messages in your Settings (See “Voicemail” on page 55 for details) . • The voicemail service number you entered will remain, even if you remove Voicemail as your default Messages service.Captioning Voicemail1. Touch Messages.2. Use the speakerphone or pick up the handset.3. As your voicemail is played, the messages will be captioned.
CaptionCall Support 1-877-557-2227 Page 57Voicemail4. Touch Save Call to save your voicemail captions to your Saved Calls.Setting up Answering Machine Defaults1. Select Voicemail Settings. The Voicemail setup screen will display.2. Touch the first field in order to place a checkmark in the box. The Voicemail or Answering Machine buttons will become available.3. Touch Answering Machine.Captioning Answering Machine Messages1. Touch Messages.2. Pick up the handset and place it near the answering machine speaker. 3. Begin playing your answering machine messages.
VoicemailPage 58Voicemail4. The captioning will begin. 5. Touch Save Call to save to your Saved Calls.6. Hang up the receiver when finished in order to stop the call.
CaptionCall Support 1-877-557-2227 Page 59Voicemail
Settings
SettingsPage 62SettingsSettings will let you set your phone’s defaults, and you can troubleshoot and control many of your CaptionCall phone’s functions. Helpful HintsTouch the Home button to return to the Recent Calls screen.Call DefaultsCall Defaults lets you permanently set captions, override the volume reset and select your preferred captions language. Captions Always OnIf this is selected, you will first be prompted to accept the legal notice. If captions are set as always on, they can still be turned off during a call by pressing the Captions button, but will be on by default for all other calls.EspañolSelecting this check box will set Spanish as the captioning default for all calls. If it is not selected, English will be the captioning default.Override Volume ResetSelecting this check box disables the safety feature that reduces the handset and speakerphone volume to normal after each call made at a dangerous volume level.
CaptionCall Support 1-877-557-2227 Page 63SettingsDisplay SettingsDisplay Settings allows you to control the sort order of your contact list, the text size of captions and brightness of the display. Sort OrderThe Contact Sort Order setting lets you specify the alphabetical order in which your contacts are displayed in your Phonebook.• Touch either First, Last or Last, First to change the sort order in the Phonebook.• Changing the sort order will change the letter under which a contact is sorted in the Phonebook. For example, by selecting Last, First, “Arthur Franklin” would be changed to “Franklin, Arthur” and sorted under F instead of A. Text SizeThe Text Size setting lets you permanently specify the size of the text that appears on the display. There are three text size settings: Normal, Large and Extra Large.Touch one of the Text Sizes to select your default text size. This size can be increased during a call. Brightness
SettingsPage 64SettingsThe Brightness setting lets you increase or decrease the brightness of the display. There are three brightness settings: Normal, Bright and Extra Bright.Touch one of the Brightness buttons to select your default brightness setting.Adjust the RingerRinger settings allow you to select a ring tone and set how loud the CaptionCall phone rings when you receive calls.To adjust ringer settings:1. Touch the CaptionCall phone screen to wake the phone, or touch the Home button.2. Touch the Settings button.3. Touch the Ringer button.4. Select a ring tone from the list.Ring tones include Pitch 1, Pitch 2, Pitch 3 and Pitch 4.When you select a ring tone, it will briefly play so you can hear it.
CaptionCall Support 1-877-557-2227 Page 65SettingsHelpful Hints• You can turn your ringer off by touching Ringer Off. No sound will play while the ringer is set to off• You can also set your phone’s screen to flash on an incoming call. Touch the box next to “Flash screen on incoming call” to place a checkmark in it and activate this featureAdjust Ringer VolumeWith the phone on the hook, turn the volume control knob until the phone rings at the desired volume level. • Turn clockwise to increase the volume• Turn counterclockwise to decrease the volumeThe knob light will change from green to amber to red as you increase the volume level.
SettingsPage 66SettingsAmplification SettingsThe Amplification Settings screen lets you select from a list of audiogram setting options to boost the volume of specific frequencies. 1. Touch Amplification on the Settings menu. The current amplification setting is displayed.2. Touch Change to choose from a list of different decibel level settings.
CaptionCall Support 1-877-557-2227 Page 67SettingsSelect one of the options from the menu to view its audiogram.You can also select Custom and, using the touchscreen, drag the amplification to the levels that you prefer. The custom option will remain as you set it, until it is changed or switched to one of the preset levels.
SettingsPage 68SettingsNetworkThe Network Settings screen displays the connection status of your CaptionCall phone to your wired and/or wireless network. To check/adjust/update Network Settings:1. Touch Network in the Settings menu. The current network settings display.2. Look at the text in the button next to both Wired Network and Wireless Network. If either is offline, the button will read Not Connected. 3. If needed, touch the button for either network type to configure the network settings.WARNING You should not change any wired or wireless network settings unless you have the technical knowledge required to do so. Changing any wired or wireless network settings may prevent your CaptionCall phone from working properly.
CaptionCall Support 1-877-557-2227 Page 69SettingsWired Network SettingsThe Wired Network Settings screen displays the current wired network settings of your CaptionCall phone and lets you configure these settings. The DHCP (Dynamic Host Control Protocol) network setting is enabled by default. DHCP automatically assigns network settings to your CaptionCall phone, including: • IP Address• Subnet Mask• Default Gateway• DNS (Domain Name Server)WARNING You should not disable DHCP or change any wired network settings unless you have the technical knowledge required to do so.If DHCP is not enabled on your network, or if you wish to manually enter your Network Settings: 1. Touch to remove the check from Automatic DHCP and the network settings fields below it will become active.2. Touch the field for the setting you want to change. 3. Use the keypad and enter the correct information. 4. Touch Save as you complete each item and then touch Save on the Wired Network screen to save the network setting.
SettingsPage 70Settings5. Look at the Wired Network button on the Network Settings screen. If the button reads “Connected,” your network settings changes are valid. If the button reads “Not Connected,” one or more of your changes are invalid and you will need to modify them (or re-enable DHCP) to connect your CaptionCall phone to your wired network.Wireless Network SettingsThe Wireless Network Settings screen lets you select a wireless network to use with your CaptionCall phone. Note: If your CaptionCall phone is already connected to a wireless network, the name of the network will be displayed in green letters.If you are connecting to a wireless network, touch Not Connected next to Wireless Network.1. Touch the Enable Wireless check box to enable wireless networking. A green checkmark will display in the box.2. A list of available wireless networks will display. If more than one wireless network is detected, they will be listed in order based on signal strength: = Strong Signal = Weak SignalA signal strength icon will also display at the top of every screen when your CaptionCall phone is connected to a wireless network.3. Select the wireless network you want to use from the list. You will need the correct network key (password) to connect to the network.4. The Network Key screen will display. Use the on-screen keyboard to enter the correct password for the network.
CaptionCall Support 1-877-557-2227 Page 71Settings5. Touch the Save button to save the password.6. The CaptionCall phone will then attempt to connect to the selected wireless network.7. When the CaptionCall phone successfully connects to the selected wireless network, the name of the network will be displayed in green letters.Other Options The Advanced Wireless Settings screen displays the current wireless network settings of your CaptionCall phone and lets you change them if needed. WARNINGYou should not change any wireless network settings unless you have the technical knowledge required to do so. Invalid wireless network settings may prevent your CaptionCall phone from working properly.To change wireless network settings: 1. Touch the SSID button. A list of available networks will be displayed in order of signal strength. Select the wireless network you want to use from the list. 2. Touch the Network Type button and select the type of security used by the wireless network you have selected.3. Touch the Encryption button and select the type of encryption used by the wireless network you have selected.4. Touch the Network Key button and use the on-screen keyboard to enter the password (key) required by the wireless network you have selected.5. Touch the Save button to save the password.6. Touch the Save button to save all changes. The CaptionCall phone will then attempt to connect to the selected wireless network.7. Look at the list of wireless networks on the Wireless Settings screen. If the name of the wireless network you configured is shown in green, your wireless network settings changes are valid. If the name is shown in white, this means there is no saved information for this SSID. If your changes are invalid, the name will display with the word FAILED in orange.You can also manually configure the DHCP settings for wireless networks. See page 69 for instructions on manually configuring DHCP.
SettingsPage 72SettingsRun DiagnosticsTouch the Network Diagnostics button if you are experiencing network problems with your phone or if you are asked to do so by CaptionCall Technical Support.If any of the diagnostics fail, they will be marked with a red X and a Details button will display on the right. Touch the button for more information on why the diagnostic failed.
CaptionCall Support 1-877-557-2227 Page 73SettingsRecent CallsThe Recent Calls setting allows you to delete all of your recent calls from memory at once. 1. Touch Delete All Recent Calls.2. A prompt will display to ensure you want to delete all recent calls.3. Touch Delete to complete deletion or Keep to cancel deletion.
SettingsPage 74SettingsTime ZoneThe Time Zone screen displays a map of time zones and lets you select the correct time zone for your location. To select your time zone using the Time Zone map:Touch the state you live in on the displayed map. The time zone for that state will change to green on the map.To select your time zone from a list:1. Touch the Change button. A time zone list will display. Scroll up and down to see all available time zones.2. Select the correct time zone.Your time zone will now update to the new, selected time zone.
CaptionCall Support 1-877-557-2227 Page 75SettingsVoicemailYou can set, change or remove Voicemail or Answering Machine as the permanent default for Messages (see ).• Touch Voicemail or Answering Machine to switch to your Messages preference• Check or uncheck Choose Default Voicemail Type to set or remove any permanent option from messagingYou can also update your access number for your voicemail service.1. Touch the number field. The number keyboard will display. 2. Enter the access number for your voicemail service and touch Save.
SettingsPage 76SettingsThe access number entered for your voicemail will remain, whether you change or remove your defaults, until you change it by following the steps on the previous page.AboutThis is a list of information about your CaptionCall phone.
CaptionCall Support 1-877-557-2227 Page 77TroubleshootingIf your CaptionCall phone loses connection to the network or your telephone line is disconnected, or when there is a problem with your CaptionCall account, you will be prompted with an alert, and an alert button will display in the top right corner of the touchscreen.• Touch the alert button to read your alerts• Touch the X at the top left of an alert to close itNetwork AlertsOften, network errors are simply connectivity issues. See “Network” on page68 for assistance. If you are unable to resolve the error, please call CaptionCall Customer Support at 1-877-557-2227.Telephone Line ProblemThis error is displayed when your CaptionCall phone is not connected to the telephone line.Check that the telephone line is connected to the back of the phone (see “The Back of Your CaptionCall Phone” on page 12). If the telephone line is connected, contact your telephone provider for more assistance.Account ErrorContact CaptionCall Customer Support at 1-877-557-2227.
The Fine PrintPage 78Technical SpecificationsThis device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by manufacturer could void the user’s authority to operate the equipment. IMPORTANT! Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar statement, placed in a prominent location in the text of the manual:NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:—Reorient or relocate the receiving antenna.—Increase the separation between the equipment and receiver.—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.—Consult the dealer or an experienced radio/ TV technician for help.This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the base of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This telephone connects to the telephone network using an RJ11 connector.A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular
CaptionCall Support 1-877-557-2227 Page 79plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).If this CaptionCall phone causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.If trouble is experienced with this CaptionCall phone, for repair or warranty information, please contact CaptionCall LLC, 1-877-557-2227 or support@captioncall.com. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.CaptionCall does not contain any customer-serviceable components.Connection to party-line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.This equipment is hearing-aid-compatible.WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:1. Remain on the line and briefly explain to the dispatcher the reason for the call.2. Perform such activities in the off-peak hours, such as early morning or late evenings.
The Fine PrintPage 80Copyright & Trademarks4215 South Riverboat Rd., Salt Lake City, UT 84123© 2015 Sorenson Communications, Inc. All rights reserved. The CaptionCall device and/or service are Patent Pending. CaptionCall®, Life is Calling®, and the Spiral C mark are registered trademarks of Sorenson Communications, Inc.
CaptionCall Support 1-877-557-2227 Page 81Important Safety Instructions• When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning• Do not use the telephone to report a gas leak in the vicinity of the leak• Use only the power adaptor provided with this deviceSAVE THESE INSTRUCTIONS

Users Manual

CaptionCall 67T PhoneUser Guide
CaptionCall Support 1-877-557-2227 Page 3WelcomeContentsWelcome ....................................................................... 7How CaptionCall Works ............................................................9Phone Features .....................................................................9Key Parts of Your CaptionCall Phone ............................................. 11The Back of Your CaptionCall Phone .............................................12Touchscreen ......................................................................14Phone Basics .................................................................. 17Captions ...........................................................................18Turn Captions On Manually .......................................................18Turn Captions On Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Make Captioned Calls ............................................................20Answer Calls ......................................................................20Return a Call ......................................................................20Adjust Handset/Speaker Volume .................................................21Call Options Menu ................................................................ 24Mute a Call ........................................................................ 25Help Screens ..................................................................... 26Home Button ......................................................................27Recent Calls ...................................................................29View Recent Calls .................................................................30Call Detail ..........................................................................31Phonebook ....................................................................35View the Phonebook ............................................................. 36Add a Contact .................................................................... 37Call a Contact ..................................................................... 38Create a Favorites List ........................................................... 39Edit a Contact ....................................................................40Delete a Contact ..................................................................41Adding Contacts Online .......................................................... 42Saved Calls ....................................................................47Saving Conversations ............................................................48Viewing Saved Conversations ....................................................49
CaptionCall 67T PhonePage 4WelcomeMessages ......................................................................53Setting Up Voicemail Defaults ................................................... 55Captioning Voicemail ............................................................. 56Setting up Answering Machine Defaults ......................................... 57Captioning Answering Machine Messages ....................................... 57Settings ....................................................................... 61Call Defaults ...................................................................... 62Display Settings ................................................................... 63Adjust the Ringer .................................................................64Amplification Settings ............................................................ 66Network ...........................................................................68Recent Calls ...................................................................... 73Time Zone ........................................................................ 74Voicemail ......................................................................... 75About ............................................................................. 76Troubleshooting ...................................................................77Technical Specifications ......................................................... 78Copyright & Trademarks .........................................................80Important Safety Instructions ....................................................81
CaptionCall Support 1-877-557-2227 Page 5Welcome
Welcome
CaptionCall 67T PhonePage 8Welcome
CaptionCall Support 1-877-557-2227 Page 9WelcomeWelcome to your new CaptionCall® phone. This phone features a large, easy-to-read screen that displays written captions of what callers say to reinforce anything you might miss. The CaptionCall phone is also amplified, allowing you to increase the decibels to a level you are comfortable hearing.How CaptionCall WorksSimilar to captioned television, but only available to people with hearing loss, CaptionCall uses advanced technology and a Communications Assistant to quickly provide written captions of what callers say on a large, easy-to-read screen. It works like a regular telephone: simply dial and answer calls as usual and speak and listen using a phone handset like always.Phone FeaturesYour CaptionCall phone combines regular telephone features with a touch-screen display. The touchscreen display is a unique and powerful feature of the CaptionCall phone. The most important use of the display is to show the text of your captioned telephone calls. Other uses for the display are:• To show you a list of your recent calls• To allow you to create and manage a list of contacts• To display your saved calls• To caption your voicemail and/or answering machine messages• To allow you to change the phone’s settings• To display built-in help text for the current screenThe CaptionCall phone also features manual controls for turning on and off captions, speakerphone, volume control, and a large, back-lit keypad.
CaptionCall 67T PhonePage 10WelcomeHigh Volume AlertDisplays when phone volume could be harmful to residual hearing.Switch Hook ButtonPress to hang up a call.SpeakerFor use with the speakerphone feature.Captions ButtonPress to turn captioning on or off. The button glows green when captioning is turned on.Handset
CaptionCall Support 1-877-557-2227 Page 11WelcomeKey Parts of Your CaptionCall PhoneTouchscreen DisplayShows captions and lets you interact with the phone interface.Speakerphone ButtonPress to turn on speakerphone, even when the handset is still in its cradle.Volume Control KnobControls both call volume and ringer volume. Rotate clockwise to increase volume and counterclockwise to decrease volume. Dial light will change from green to amber to red as volume increases. Telephone KeypadAllows you to dial manually, like you always do.
CaptionCall 67T PhonePage 12WelcomeThe Back of Your CaptionCall PhoneStand Release ButtonPress this button to adjust the angle of your stand.Telephone Line PortEthernet (LAN) PortPower Cable Port
CaptionCall Support 1-877-557-2227 Page 13WelcomeAdjustable StandCaptionCall Phone Identification and Return InformationHandset Port
CaptionCall 67T PhonePage 14WelcomeTouchscreenPhone MenuGives you access to all of your phone’s features.PhonebookSave and store contacts.Saved CallsAccess previous captioned calls.MessagesCaption Voicemail or Answering Machine messages.SettingsControls for your CaptionCall phone. HelpUse this button to guide you through the various functions of your CaptionCall phone.
CaptionCall Support 1-877-557-2227 Page 15WelcomeScroll ButtonsScrolling can be performed by either sliding your finger up and down the screen or by touching these buttons.
Phone Basics
CaptionCall Phone BasicsPage 18Phone BasicsCaptionsYou can set your phone to caption all calls automatically, or you can turn captions on manually for each call when you want them. Turn Captions On ManuallyIf you choose to turn captions on manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button.When answering calls:1. Pick up the handset to answer the incoming call.2. Press the Captions button.When making calls:1. Pick up the handset.2. Press the Captions button.3. Place your call.
CaptionCall Support 1-877-557-2227 Page 19Phone BasicsTurn Captions On AutomaticallyIf you are using captions for most of your calls, you may prefer to have captions start automatically.You can manage the caption default options in the Settings menu under Captions. To enable captions for all calls automatically, select Settings>Call Defaults and check the box next to Captions Always On.When the hardware Captions button is green, captions are turned on.
CaptionCall Phone BasicsPage 20Phone BasicsMake Captioned Calls1. Pick up the handset OR press the Speakerphone button. If using the Speakerphone, the Speakerphone button will light up in green and a dial tone will sound.2. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button.3. Dial the number you want to call using the keypad, Recent Calls list or Phonebook.Your call will now be captioned.Answer CallsWhen the phone rings:1. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button. 2. Pick up the handset OR press the Speakerphone button.3. Speak into the handset OR near the speaker and listen as you normally would.Helpful HintsYou can start captions manually at any time during the call. Other ways to make captioned calls:• Return a call using the Recent Calls list (see“View Recent Calls” on page 30).• Call someone using the Phonebook (see “Call a Contact” on page 38).
CaptionCall Support 1-877-557-2227 Page 21Phone BasicsReturn a Call1. Touch the CaptionCall phone screen to wake the phone or touch the Homebutton.2. A list of your Recent Calls will display.3. Touch the call that you want to return. The call will be immediately made. You can use the speakerphone or pick up the handset.4. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button.Helpful HintsUse your finger to swipe up and down the list as needed to view all recent calls.
CaptionCall Phone BasicsPage 22Phone BasicsAdjust Handset/Speaker VolumeWhile in a call, you can adjust the volume on your handset or speakerphone to a level you are comfortable hearing.1. Pick up the handset or press the Speakerphone button.2. Turn the Volume knob to adjust call volume.• Clockwise increases call volume.• Counterclockwise decreases call volume.As you increase the volume level, the color of the Volume meter and the ring surrounding the Volume knob will change from green to amber to red.WARNINGDo not set the volume level higher than is necessary for you to hear calls. Excessive volume can cause hearing damage.
CaptionCall Support 1-877-557-2227 Page 23Phone BasicsThe Volume meter and knob light will turn to red when the volume exceeds a safe volume. Also, a warning will display in the handset cradle. Helpful HintsWhen the volume is set to high, but not dangerous, levels, the volume will stay the same for all subsequent calls. However, when the volume is increased to dangerous levels, the volume will return to a nominal level for the next call.To set the volume level at the same level for all calls, use the Override Volume Reset feature on the Call Defaults screen (see “Call Defaults” on page 62).
CaptionCall Phone BasicsPage 24Phone BasicsCall Options MenuWhen in a call, the Call Options Menu allows you to turn off captioning, access your Phonebook and adjust settings for the current call. Turn captions off by touching Off. To access your Phonebook while on a call to look up a contact:1. Select Options.2. Select Phonebook. A keypad will display.3. Select either the letter of the first name of the contact (last name if you’ve reordered your contacts by last name in Settings—see ”Display Settings” on page 63) or the star to pull up your Favorites.4. Use your finger to scroll through the contacts.
CaptionCall Support 1-877-557-2227 Page 25Phone Basics5. Select a contact to display their contact information. To adjust your text size or your screen brightness while on a call:1. Select Options.2. Select Settings. The available settings will display.3. Adjust your settings as needed. Helpful Hints• Close the Options window by touching the X in the top left of the window.• Options will close after 15 seconds if it is not used.Mute a CallYou can mute your side of a call at any time by touching the Mute button while on a call. This will only mute your voice, and your caller will still be heard and captioned.
CaptionCall Phone BasicsPage 26Phone BasicsHelp ScreensAny time you see the Help button in the lower left corner of the phone, you can touch it to view a Help screen for the function you’re currently using. Touch the Help button to display the help screen for the page.Helpful HintsUse your finger to swipe up and down the screen as needed to view all the information.
CaptionCall Support 1-877-557-2227 Page 27Phone BasicsBack ButtonThe Back button will display at the top of screens that are part of an overall function (like Phonebook, Help or Settings). The button displays an arrow pointing to the left and the name of the screen you were on previously. Touch the Back button to return to your previous screen.Home ButtonThe Home button displays in the top left of all the screens, with the exception of Recent Calls. Touch the Home button to return to the Recent Calls screen.
Recent Calls
Recent CallsPage 30Recent CallsYour Home screen for the CaptionCall phone is your Recent Calls screen. This screen displays your most recent calls and stores them for 30 days.• Calls marked with the indicate calls you answered • Calls marked with the indicate calls you made• Calls marked with the indicate calls you missedHelpful HintsUse your finger to swipe up and down the list as needed to view all recent calls.You can choose to delete all recent calls from the Settings (see”Recent Calls” on page 73).View Recent Calls1. Touch the CaptionCall phone screen to wake the phone or touch the Home button.2. The Recent Calls list is displayed.3. To redial a call, touch the name or phone number. This will automatically redial the call. You can use the speakerphone or pick up the handset. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button.
CaptionCall Support 1-877-557-2227 Page 31Recent Calls4. To review details about a recent call, touch the icon on the right of the call. The Call Detail screen will display. Call DetailThe Call Detail screen displays the contact information, phone number, and the date and time of a recent call.To call a contact from this screen: 1. Touch the Return Call button to dial the phone number.2. Use the speakerphone or pick up the handset.3. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button. You can save the number from the recent call to your Phonebook, by either adding the number to an existing contact or creating a new contact from the number.• Touch the Create New Contact button to create a new contact for this caller in your Phonebook (see “Add a Contact” on page 37).
Recent CallsPage 32Recent Calls• Touch the Add to Existing Contact button to assign the phone number for this call to an existing contact in your Phonebook. To add to an existing contact:1. Scroll up/down your Contacts list to locate the contact to whom you would like to add the selected phone number.2. Touch that contact to add the selected phone number. The Edit Contact screen will display with the selected phone number already added to the first available phone number field.3. You can assign a phone type for this number in this contact to help you remember which phone type it is. Mobile Home Work4. Touch the Save button to save the new phone number for this contact.• Touch the Call History button to display all the calls made to and received from this number
CaptionCall Support 1-877-557-2227 Page 33Recent Calls• Touching the dates will call the number• Touching Saved Call will display the captions from the call• Touch Delete This Call to delete the call from the Call History list. You will be prompted to confirm you want to delete the callDeleting a call will not delete a saved contact from your Phonebook.Helpful HintIf your caller is already a contact in your Phonebook, instead of seeing the Return Call, Create New Contact and Add to Existing Contact buttons, you will see the caller’s phone numbers, Call History and Delete This Call. Simply touch the number you want to call in order to return the call.
Phonebook
PhonebookPage 36PhonebookThe Phonebook feature lets you save contacts on your phone for easy redialing. You can save multiple numbers for each contact and use CaptionCall’s online service to assign a photo or image for each contact.View the Phonebook1. Select the Phonebook button.2. Your list of contacts is displayed.Use your finger to scroll up and down the list as needed to locate a contact. Helpful Hints• Touch the buttons on the right to scroll up and down in the Phonebook as needed to view all of your contacts• Touch a contact to view the name and phone number information for that contact• Touch Home to return to the main screen (Recent Calls)
CaptionCall Support 1-877-557-2227 Page 37PhonebookAdd a Contact1. Touch the Phonebook button. The Phonebook is displayed.2. Touch the Add Contact button. The Create Contact screen is displayed.3. Touch the First Name field on the screen to view the keyboard and type in their first name, touch Save and then repeat this for their last name and phone numbers.4. Touch the Save button after completing each field to save it.5. When finished, touch the Save button on the Create Contacts screen.
PhonebookPage 38Phonebook6. The new contact will now display in the Phonebook.Helpful Hints• The default for text is all caps. You can change to lowercase by touching the Shift key on the keyboard• Selecting Favorite allows sorting a smaller list of contacts• You can also create a new contact using the Recent Calls list (see page 73). Touch the Create New Contact button on the Call Details screen and follow the previous steps for Adding a ContactCall a Contact
CaptionCall Support 1-877-557-2227 Page 39Phonebook1. Touch the Phonebook button. The Phonebook is displayed. 2. Touch the desired contact in the list that you want to call.3. Touch the phone number you want to dial.4. Use the speakerphone or pick up the handset.5. If captions are set to turn on automatically, captions will begin once the call is connected. If you choose to turn on captions manually, simply touch the large green button on your CaptionCall screen or the hardware Captions button. Create a Favorites ListYour Favorites list allows you to select frequent contacts for quick access.To see your Favorites list, touch the Favorites button at the top right of the Phonebook screen.To add a contact to Favorites: 1. Open the Phonebook and select the contact you want to add to Favorites. Touch the contact so the Contact Detail screen is displayed.2. Touch the Edit button on the left. The Edit Contact screen is displayed.3. Touch the Star on the right side of a contact to add that contact to your Favorites. The star will change to a yellow color to indicate the contact has been added to Favorites.
PhonebookPage 40PhonebookEdit a Contact1. Open the Phonebook and select the contact you want to edit. Touch the contact so the Contact Detail screen is displayed.2. Touch the Edit button on the left. The Edit Contact screen is displayed.3. Touch the fields you want to change. The keyboard will display to allow you to make edits.4. Touch the Save button.5. When finished, touch the Save button on the Edit Contact screen.
CaptionCall Support 1-877-557-2227 Page 41PhonebookDelete a Contact1. Open the Phonebook and select the contact you want to delete. Touch the contact so the Contact Detail screen is displayed.2. Touch Delete.3. A confirmation window is displayed to verify whether you want to delete the contact or keep it. 4. Touch Delete to remove the contact from your CaptionCall phone.
PhonebookPage 42PhonebookAdding Contacts OnlineYou can easily add contacts via your online CaptionCall account. Once a contact is created online, it will be automatically available on your CaptionCall phone. You can also add photos to your contacts online.To view and add contacts online:1. Go to www.captioncall.com and log in to your account at the top of the screen. You will have been given your user name and password at the time of your CaptionCall phone installation. If you have any trouble remembering your user name or password, the online system can help you find/update that information.2. Once you have successfully logged in, your Account screen will display.3. Click My Contacts in the column on the left. Your Contacts screen will display.From here you can manage and edit any existing contacts or add new ones.There are two methods for adding contacts. You can either add them individually or upload a contact list from your computer.
CaptionCall Support 1-877-557-2227 Page 43PhonebookAdd Individual Contacts1. Click the Add Contact button. The Add Contact window will display.2. Enter the contact information in each of the fields provided. • Enter their first name and last name• Phone number types are available to identify the type of phone the number will dial. The types are: Home, Office and Mobile• Enter the phone numbers• Check the box at the top left to add this contact immediately to your favorites list, or leave it blank to just add it as a regular contact• If you have already uploaded photos to the CaptionCall website, they will be displayed below, and you can select one of those photos for your contact• If you don’t have a photo of your contact uploaded, click Choose File to select an image from your computer. A window will open that will let you explore your computer for the correct photo. Once you have found it, select it and click Open. The window will close, and the name of the file will display next to Choose File• Once the image has been selected, click the Upload button to add the image to the contact3. Click Submit to save your contact.
PhonebookPage 44PhonebookImport ContactsContacts can be imported from a directory you already have on your computer. These must be VCF files in order for the system to import the list. To import contacts:1. Click Import Contacts. The Import Contacts screen will display.2. Click Choose File. A window will open that will let you explore your computer. Browse for the VCF file you wish to import. Select it and click Open.3. Click Retrieve File. Your contacts will be imported.Helpful HintsYou can edit/delete your contacts using the online system. • Scroll to the contact or use the letters to find them alphabetically• Click the Edit button to edit the contact. The same window you used to create the contact will display with the contact’s information already loaded• Update the contact’s information and click Submit• To delete a contact, click the X button. A window will display to verify that you want to delete this contact. Click Yes to complete deletion
CaptionCall Support 1-877-557-2227 Page 45PhonebookUpload PhotosYou can also upload photos only. This allows you to have a group of photos in place as you create your contacts. To upload a photo:1. Click Upload Photo. The Upload Photo window will display.2. Click Choose File and browse to the photo you wish to upload.3. You can add a photo caption to the image to help remind you of who or what is in the image. 4. Click OK to upload the photo. Helpful HintsOnce a photo is uploaded, you can add it to a contact by clicking on the Add to Contact button under the image. A window will display with a list of your contacts. Select one and add the photo.
Saved Calls
Saved CallsPage 48Saved CallsSaving ConversationsSaved Conversations are any captioned calls that you choose to save on your CaptionCall phone. These conversations are saved until you choose to delete them. Some reasons to save captioned calls include:• Saving an important conversation from a family member• Capturing price quotes• Saving doctor appointment times or instructionsCaptioning must be active before you can save a conversation.1. Make a captioned call as you normally would (see page 20 for instructions).2. Touch the Save Call button to save this conversation.3. The Save Call button will turn green (to indicate that you are saving this conversation).Helpful Hints• After the Save Call button turns green, do not touch it again before you hang up. Otherwise, the conversation will not be saved• You can also save the captions from Voicemail messages (see “Caption Voicemail” on page 56)
CaptionCall Support 1-877-557-2227 Page 49Saved CallsViewing Saved ConversationsViewing the captions of your saved conversations is easy.1. Touch the CaptionCall phone screen to wake the phone, or touch the Home button.2. Touch the Saved Calls button. The Saved Calls screen will display.3. Touch the conversation that you want to view on the Saved Calls screen.4. The saved captions for that conversation will display on the screen.5. Use your finger to scroll up and down the screen as needed to view the entire conversation.6. When you are finished, touch the Home button at the top to return to the main screen.
Saved CallsPage 50Saved CallsHelpful Hints• Your saved conversations remain available until you delete them• While the Saved Call is open, touch the Delete button to delete the current conversation
CaptionCall Support 1-877-557-2227 Page 51Saved Calls
Messages
VoicemailPage 54VoicemailThe Messages button allows you to caption voicemail or answering machine messages. These messages can be saved to your Saved Calls list and designated as either Voicemail or Answering Machine. When you first touch the Messages button in the main menu, a prompt will display. Select the type of messaging you want captioned. • Voicemail is used to capture messages left on your voicemail service, often provided by your telephone company.• Answering Machine is used to capture messages from a separate machine you use to record your missed calls.If you select Voicemail, you will be prompted to input your voicemail settings. Voicemail will also be set as the default every time you touch Messages. You can remove this default in your Settings (see “Voicemail” on page 55 for details).Helpful Hints• Touch the X in the upper left to clear the above prompt if you touched the Messages button by accident. You will return to your Recent Calls screen.• You can set, change and remove Voicemail or Answering Machine as the permanent default for Messages in your Settings (See “Voicemail” on page 55 for details) .
CaptionCall Support 1-877-557-2227 Page 55VoicemailSetting Up Voicemail Defaults1. Select Voicemail Settings. The Voicemail setup screen will display.2. Touch the first field in order to place a checkmark in the box. The Voicemail or Answering Machine buttons will become available. 3. Touch Voicemail.4. Touch the number field. The number keyboard will display.
VoicemailPage 56Voicemail5. Enter your access number for your voicemail service and touch Save.6. Your voicemail is now ready. Helpful Hints• You can set, change and remove Voicemail or Answering Machine as the permanent default for Messages in your Settings (See “Voicemail” on page 55 for details) . • The voicemail service number you entered will remain, even if you remove Voicemail as your default Messages service.Captioning Voicemail1. Touch Messages.2. Use the speakerphone or pick up the handset.3. As your voicemail is played, the messages will be captioned.
CaptionCall Support 1-877-557-2227 Page 57Voicemail4. Touch Save Call to save your voicemail captions to your Saved Calls.Setting up Answering Machine Defaults1. Select Voicemail Settings. The Voicemail setup screen will display.2. Touch the first field in order to place a checkmark in the box. The Voicemail or Answering Machine buttons will become available.3. Touch Answering Machine.Captioning Answering Machine Messages1. Touch Messages.2. Pick up the handset and place it near the answering machine speaker. 3. Begin playing your answering machine messages.
VoicemailPage 58Voicemail4. The captioning will begin. 5. Touch Save Call to save to your Saved Calls.6. Hang up the receiver when finished in order to stop the call.
CaptionCall Support 1-877-557-2227 Page 59Voicemail
Settings
SettingsPage 62SettingsSettings will let you set your phone’s defaults, and you can troubleshoot and control many of your CaptionCall phone’s functions. Helpful HintsTouch the Home button to return to the Recent Calls screen.Call DefaultsCall Defaults lets you permanently set captions, override the volume reset and select your preferred captions language. Captions Always OnIf this is selected, you will first be prompted to accept the legal notice. If captions are set as always on, they can still be turned off during a call by pressing the Captions button, but will be on by default for all other calls.EspañolSelecting this check box will set Spanish as the captioning default for all calls. If it is not selected, English will be the captioning default.Override Volume ResetSelecting this check box disables the safety feature that reduces the handset and speakerphone volume to normal after each call made at a dangerous volume level.
CaptionCall Support 1-877-557-2227 Page 63SettingsDisplay SettingsDisplay Settings allows you to control the sort order of your contact list, the text size of captions and brightness of the display. Sort OrderThe Contact Sort Order setting lets you specify the alphabetical order in which your contacts are displayed in your Phonebook.• Touch either First, Last or Last, First to change the sort order in the Phonebook.• Changing the sort order will change the letter under which a contact is sorted in the Phonebook. For example, by selecting Last, First, “Arthur Franklin” would be changed to “Franklin, Arthur” and sorted under F instead of A. Text SizeThe Text Size setting lets you permanently specify the size of the text that appears on the display. There are three text size settings: Normal, Large and Extra Large.Touch one of the Text Sizes to select your default text size. This size can be increased during a call. Brightness
SettingsPage 64SettingsThe Brightness setting lets you increase or decrease the brightness of the display. There are three brightness settings: Normal, Bright and Extra Bright.Touch one of the Brightness buttons to select your default brightness setting.Adjust the RingerRinger settings allow you to select a ring tone and set how loud the CaptionCall phone rings when you receive calls.To adjust ringer settings:1. Touch the CaptionCall phone screen to wake the phone, or touch the Home button.2. Touch the Settings button.3. Touch the Ringer button.4. Select a ring tone from the list.Ring tones include Pitch 1, Pitch 2, Pitch 3 and Pitch 4.When you select a ring tone, it will briefly play so you can hear it.
CaptionCall Support 1-877-557-2227 Page 65SettingsHelpful Hints• You can turn your ringer off by touching Ringer Off. No sound will play while the ringer is set to off• You can also set your phone’s screen to flash on an incoming call. Touch the box next to “Flash screen on incoming call” to place a checkmark in it and activate this featureAdjust Ringer VolumeWith the phone on the hook, turn the volume control knob until the phone rings at the desired volume level. • Turn clockwise to increase the volume• Turn counterclockwise to decrease the volumeThe knob light will change from green to amber to red as you increase the volume level.
SettingsPage 66SettingsAmplification SettingsThe Amplification Settings screen lets you select from a list of audiogram setting options to boost the volume of specific frequencies. 1. Touch Amplification on the Settings menu. The current amplification setting is displayed.2. Touch Change to choose from a list of different decibel level settings.
CaptionCall Support 1-877-557-2227 Page 67SettingsSelect one of the options from the menu to view its audiogram.You can also select Custom and, using the touchscreen, drag the amplification to the levels that you prefer. The custom option will remain as you set it, until it is changed or switched to one of the preset levels.
SettingsPage 68SettingsNetworkThe Network Settings screen displays the connection status of your CaptionCall phone to your wired and/or wireless network. To check/adjust/update Network Settings:1. Touch Network in the Settings menu. The current network settings display.2. Look at the text in the button next to both Wired Network and Wireless Network. If either is offline, the button will read Not Connected. 3. If needed, touch the button for either network type to configure the network settings.WARNING You should not change any wired or wireless network settings unless you have the technical knowledge required to do so. Changing any wired or wireless network settings may prevent your CaptionCall phone from working properly.
CaptionCall Support 1-877-557-2227 Page 69SettingsWired Network SettingsThe Wired Network Settings screen displays the current wired network settings of your CaptionCall phone and lets you configure these settings. The DHCP (Dynamic Host Control Protocol) network setting is enabled by default. DHCP automatically assigns network settings to your CaptionCall phone, including: • IP Address• Subnet Mask• Default Gateway• DNS (Domain Name Server)WARNING You should not disable DHCP or change any wired network settings unless you have the technical knowledge required to do so.If DHCP is not enabled on your network, or if you wish to manually enter your Network Settings: 1. Touch to remove the check from Automatic DHCP and the network settings fields below it will become active.2. Touch the field for the setting you want to change. 3. Use the keypad and enter the correct information. 4. Touch Save as you complete each item and then touch Save on the Wired Network screen to save the network setting.
SettingsPage 70Settings5. Look at the Wired Network button on the Network Settings screen. If the button reads “Connected,” your network settings changes are valid. If the button reads “Not Connected,” one or more of your changes are invalid and you will need to modify them (or re-enable DHCP) to connect your CaptionCall phone to your wired network.Wireless Network SettingsThe Wireless Network Settings screen lets you select a wireless network to use with your CaptionCall phone. Note: If your CaptionCall phone is already connected to a wireless network, the name of the network will be displayed in green letters.If you are connecting to a wireless network, touch Not Connected next to Wireless Network.1. Touch the Enable Wireless check box to enable wireless networking. A green checkmark will display in the box.2. A list of available wireless networks will display. If more than one wireless network is detected, they will be listed in order based on signal strength: = Strong Signal = Weak SignalA signal strength icon will also display at the top of every screen when your CaptionCall phone is connected to a wireless network.3. Select the wireless network you want to use from the list. You will need the correct network key (password) to connect to the network.4. The Network Key screen will display. Use the on-screen keyboard to enter the correct password for the network.
CaptionCall Support 1-877-557-2227 Page 71Settings5. Touch the Save button to save the password.6. The CaptionCall phone will then attempt to connect to the selected wireless network.7. When the CaptionCall phone successfully connects to the selected wireless network, the name of the network will be displayed in green letters.Other Options The Advanced Wireless Settings screen displays the current wireless network settings of your CaptionCall phone and lets you change them if needed. WARNINGYou should not change any wireless network settings unless you have the technical knowledge required to do so. Invalid wireless network settings may prevent your CaptionCall phone from working properly.To change wireless network settings: 1. Touch the SSID button. A list of available networks will be displayed in order of signal strength. Select the wireless network you want to use from the list. 2. Touch the Network Type button and select the type of security used by the wireless network you have selected.3. Touch the Encryption button and select the type of encryption used by the wireless network you have selected.4. Touch the Network Key button and use the on-screen keyboard to enter the password (key) required by the wireless network you have selected.5. Touch the Save button to save the password.6. Touch the Save button to save all changes. The CaptionCall phone will then attempt to connect to the selected wireless network.7. Look at the list of wireless networks on the Wireless Settings screen. If the name of the wireless network you configured is shown in green, your wireless network settings changes are valid. If the name is shown in white, this means there is no saved information for this SSID. If your changes are invalid, the name will display with the word FAILED in orange.You can also manually configure the DHCP settings for wireless networks. See page 69 for instructions on manually configuring DHCP.
SettingsPage 72SettingsRun DiagnosticsTouch the Network Diagnostics button if you are experiencing network problems with your phone or if you are asked to do so by CaptionCall Technical Support.If any of the diagnostics fail, they will be marked with a red X and a Details button will display on the right. Touch the button for more information on why the diagnostic failed.
CaptionCall Support 1-877-557-2227 Page 73SettingsRecent CallsThe Recent Calls setting allows you to delete all of your recent calls from memory at once. 1. Touch Delete All Recent Calls.2. A prompt will display to ensure you want to delete all recent calls.3. Touch Delete to complete deletion or Keep to cancel deletion.
SettingsPage 74SettingsTime ZoneThe Time Zone screen displays a map of time zones and lets you select the correct time zone for your location. To select your time zone using the Time Zone map:Touch the state you live in on the displayed map. The time zone for that state will change to green on the map.To select your time zone from a list:1. Touch the Change button. A time zone list will display. Scroll up and down to see all available time zones.2. Select the correct time zone.Your time zone will now update to the new, selected time zone.
CaptionCall Support 1-877-557-2227 Page 75SettingsVoicemailYou can set, change or remove Voicemail or Answering Machine as the permanent default for Messages (see ).• Touch Voicemail or Answering Machine to switch to your Messages preference• Check or uncheck Choose Default Voicemail Type to set or remove any permanent option from messagingYou can also update your access number for your voicemail service.1. Touch the number field. The number keyboard will display. 2. Enter the access number for your voicemail service and touch Save.
SettingsPage 76SettingsThe access number entered for your voicemail will remain, whether you change or remove your defaults, until you change it by following the steps on the previous page.AboutThis is a list of information about your CaptionCall phone.
CaptionCall Support 1-877-557-2227 Page 77TroubleshootingIf your CaptionCall phone loses connection to the network or your telephone line is disconnected, or when there is a problem with your CaptionCall account, you will be prompted with an alert, and an alert button will display in the top right corner of the touchscreen.• Touch the alert button to read your alerts• Touch the X at the top left of an alert to close itNetwork AlertsOften, network errors are simply connectivity issues. See “Network” on page68 for assistance. If you are unable to resolve the error, please call CaptionCall Customer Support at 1-877-557-2227.Telephone Line ProblemThis error is displayed when your CaptionCall phone is not connected to the telephone line.Check that the telephone line is connected to the back of the phone (see “The Back of Your CaptionCall Phone” on page 12). If the telephone line is connected, contact your telephone provider for more assistance.Account ErrorContact CaptionCall Customer Support at 1-877-557-2227.
The Fine PrintPage 78Technical SpecificationsThis device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Any changes or modifications not expressly approved by manufacturer could void the user’s authority to operate the equipment. IMPORTANT! Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar statement, placed in a prominent location in the text of the manual:NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:—Reorient or relocate the receiving antenna.—Increase the separation between the equipment and receiver.—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.—Consult the dealer or an experienced radio/ TV technician for help.This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the base of this equipment is a label that contains, among other information, a product identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. This telephone connects to the telephone network using an RJ11 connector.A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular
CaptionCall Support 1-877-557-2227 Page 79plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for this product is part of the product identifier that has the format US:AAAEQ##TXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).If this CaptionCall phone causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.If trouble is experienced with this CaptionCall phone, for repair or warranty information, please contact CaptionCall LLC, 1-877-557-2227 or support@captioncall.com. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.CaptionCall does not contain any customer-serviceable components.Connection to party-line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.This equipment is hearing-aid-compatible.WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR) MAKING TEST CALLS TO EMERGENCY NUMBERS:1. Remain on the line and briefly explain to the dispatcher the reason for the call.2. Perform such activities in the off-peak hours, such as early morning or late evenings.
The Fine PrintPage 80Copyright & Trademarks4215 South Riverboat Rd., Salt Lake City, UT 84123© 2015 Sorenson Communications, Inc. All rights reserved. The CaptionCall device and/or service are Patent Pending. CaptionCall®, Life is Calling®, and the Spiral C mark are registered trademarks of Sorenson Communications, Inc.
CaptionCall Support 1-877-557-2227 Page 81Important Safety Instructions• When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following:• Do not use this product near water for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool• Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning• Do not use the telephone to report a gas leak in the vicinity of the leak• Use only the power adaptor provided with this deviceSAVE THESE INSTRUCTIONS

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