Brother 8XAB07 Spread Spectrum Transmitter User Manual BHL7SF USUK

Brother Industries, Ltd. Spread Spectrum Transmitter BHL7SF USUK

User Manual

USER’S GUIDEMFC-3360CFAX-1860CFAX-1960C Please see page 104 of 156(labeled 88) for FCC manual statements
If you need to call Customer ServicePlease complete the following information for future reference:Model Number: MFC-3360C, FAX-1860C and FAX-1960C (USA only) (Circle your model number)Serial Number: 1 Date of Purchase: Place of Purchase: 1The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.Register your product on-line at http://www.brother.com/registration/ By registering your product with Brother, you will be recorded as the original owner of the product. Your registration with Brother:may serve as confirmation of the purchase date of your product should you lose your receipt;may support an insurance claim by you in the event of product loss covered by insurance; and,will help us notify you of enhancements to your product and special offers.The most convenient and efficient way to register your new product is on-line at http://www.brother.com/registration/© 2006 Brother Industries, Ltd.
iBrother numbersIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. Register your productBy registering your product with Brother International Corporation, you will be recorded as the original owner of the product. Your registration with Brother:may serve as confirmation of the purchase date of your product should you lose your receipt;may support an insurance claim by you in the event of product loss covered by insurance; and,will help us notify you of enhancements to your product and special offers.Please complete and fax the Brother Warranty Registration And Test Sheet or, for your convenience and most efficient way to register your new product, register on-line at http://www.brother.com/registration/ FAQs (frequently asked questions)The Brother Solutions Center is our one-stop resource for all your Fax Machine/Multi-Function Center needs. You can download the latest software documents and utilities, read FAQs and troubleshooting tips, and learn how to get the most from your Brother product. http://solutions.brother.com Note• You can check here for Brother driver updates.• To keep your machine performance up to date, check here for the latest firmware upgrade (for Windows® only).
iiFor Customer Service Service Center Locator (USA only)For the location of a Brother authorized service center, call 1-800-284-4357.Service Center Locations (Canada only)For the location of a Brother authorized service center, call 1-877-BROTHER.Brother fax back system (USA only)Brother has installed an easy-to-use fax back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week. You can use the system to receive faxed instructions and an Index of fax back subjects.In USA: 1-800-284-4329 (voice)1-901-379-1215 (fax)1-800-284-3238 (TTY service for the hearing-impaired)In Canada: 1-877-BROTHER (voice)(514) 685-4898 (fax)In USA only: 1-800-521-2846
iiiOrdering accessories and supplies For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (In the USA, you can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.) 1Available in the USA and from November 2006 in Canada.In USA: 1-888-879-3232 (voice)1-800-947-1445 (fax) http://www.brothermall.com In Canada: 1-877-BROTHER (voice)Description ItemInk Cartridge Standard <black> LC51BK (Prints approx. 500 pages)Ink Cartridge <yellow> LC51Y (Prints approx. 400 pages)Ink Cartridge <cyan> (blue) LC51C (Prints approx. 400 pages)Ink Cartridge <magenta> (red) LC51M (Prints approx. 400 pages)Premium Glossy Photo Paper(Letter size / 20 sheets)(4"X6" size / 20 sheets)BP61GLL 1BP61GLP 1Matte Inkjet Paper(Letter size / 25 sheets)BP60ML (USA only)Inkjet Plain Paper(Letter size / 250 sheets)BP60PL (USA only)Telephone Line Cord LG3077001 (USA only)Telephone Handset LF3800004 (USA only)Handset Curled Cord LG 3768004 (USA only)Cordless Handset BCL-D10 (FAX-1960 only)Battery of cordless handset BCL-BT10 (FAX-1960 only)User's Guide LP3293001 (English for USA and Canada) LP3293002 (French for Canada)
ivNotice - Disclaimer of Warranties(USA and Canada)BROTHER'S LICENSOR(S), AND THEIR DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS (COLLECTIVELY BROTHER'S LICENSOR) MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.IN NO EVENT WILL BROTHER'S LICENSOR(S) BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES IN THE USA AND SOME PROVINCES IN CANADA DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF THE ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE), WILL BE LIMITED TO $50.Compilation and Publication NoticeUnder the supervision of Brother Industries Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications.The contents of this manual and the specifications of this product are subject to change without notice.Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to the publication.
vBrother® One Year Limited Warranty and Replacement Service(USA only)Who is covered:This limited warranty (“warranty”) is givenonly to the original end-use/retail purchaser(referred to in this warranty as “OriginalPurchaser”) of the accompanying product,consumables and accessories (collectivelyreferred to in this warranty as “thisProduct”).If you purchased a product from someoneother than an authorized Brother reseller inthe United States or if the product was used(including but not limited to floor models orrefurbished product), prior to yourpurchase you are not the OriginalPurchaser and the product that youpurchased is not covered by this warranty.What is covered:This Product includes a Machine andConsumable and Accessory Items.Consumable and Accessory Items includebut are not limited to print heads, toner,drums, ink cartridges, print cartridges, refillribbons, therma PLUS paper, thermalpaper, and the cordless handset battery.Except as otherwise provided herein,Brother warrants that the Machine and theaccompanying Consumable andAccessory Items will be free from defects inmaterials and workmanship, when usedunder normal conditions.This warranty applies only to productspurchased and used in the United States.For products purchased in, but usedoutside, the United States, this warrantycovers only warranty service within theUnited States (and does not includeshipping outside the United States).What is the length of the Warranty Periods:Machines: one year from the originalpurchase date.Accompanying Consumable andAccessory Items: 90 days from the originalpurchase date or the rated life ofconsumable, whichever comes first.What is NOT covered:This warranty does not cover: 1 Physical damage to this Product;2 Damage caused by improper installation,improper or abnormal use, misuse, neglector accident (including but not limited totransporting this Product without the properpreparation and/or packaging);3 Damage caused by another device orsoftware used with this Product (includingbut not limited to damage resulting fromuse of non Brother®-brand parts andConsumable and Accessory Items);4 Consumable and Accessory Items thatexpired in accordance with a rated life; and,5 Problems arising from other than defects inmaterials or workmanship.6 Normal Periodic Maintenance Items, suchas Paper Feeding Kit, Fuser and LaserUnits.This limited warranty is VOID if this Producthas been altered or modified in any way(including but not limited to attempted warrantyrepair without authorization from Brotherand/or alteration/removal of the serialnumber).What to do if you think your Product iseligible for warranty service:Report your issue to either our CustomerService Hotline at 1-800-284-4329 for Fax,MFC and DCP and 1-800-276-7746 forPrinters, or to a Brother Authorized ServiceCenter within the applicable warrantyperiod. Supply Brother or the BrotherAuthorized Service Center with a copy of yourdated bill of sale showing that this Product waspurchased within the U.S. For the name oflocal Brother Authorized Service Center(s),call 1-800-521-2846. What Brother will ask you to do:After contacting Brother or a BrotherAuthorized Service Center, you may berequired to deliver (by hand if you prefer) orsend the Product properly packaged, freightprepaid, to the Authorized Service Centertogether with a photocopy of your bill of sale.You are responsible for the cost ofshipping, packing product, and insurance(if you desire). You are also responsible forloss or damage to this Product in shipping.What Brother will do:If the problem reported concerning yourMachine and/or accompanying Consumableand Accessory Items is covered by thiswarranty and if you first reported the problemto Brother or an Authorized Service Centerwithin the applicable warranty period, Brotheror its Authorized Service Center will repair orreplace the Machine and/or accompanyingConsumable and Accessory Items at nocharge to you for parts or labor. The decisionas to whether to repair or replace the Machineand/or accompanying Consumable andAccessory Items is made by Brother in its sole
viBrother® One Year Limited Warranty and Replacement Service (USA only)discretion. Brother reserves the right to supplya refurbished or remanufactured replacementMachine and/or accompanying Consumableand Accessory Items and use refurbishedparts provided such replacement productsconform to the manufacturer's specificationsfor new product/parts. The repaired orreplacement Machine and/or accompanyingConsumable and Accessory Items will bereturned to you freight prepaid or madeavailable for you to pick up at a convenientlylocated Authorized Service Center.If the Machine and/or accompanyingConsumable and Accessory Items are notcovered by this warranty (either stage), youwill be charged for shipping the Machineand/or accompanying Consumable andAccessory Items back to you and charged forany service and/or replacement parts/productsat Brother's then current published rates.The foregoing are your sole (i.e., only) andexclusive remedies under this warranty.What happens when Brother elects toreplace your Machine:When a replacement Machine is authorized byBrother, and you have delivered the Machineto an Authorized Service Center, theAuthorized Service Center will provide youwith a replacement Machine after receivingone from Brother. If you are dealing directlywith Brother, Brother will send to you areplacement Machine with the understandingthat you will, after receipt of the replacementMachine, supply the required proof ofpurchase information, together with theMachine that Brother agreed to replace. Youare then expected to pack the Machine thatBrother agreed to replace in the package fromthe replacement Machine and return it toBrother using the pre-paid freight bill suppliedby Brother in accordance with the instructionsprovided by Brother. Since you will be inpossession of two machines, Brother willrequire that you provide a valid major creditcard number. Brother will issue a hold againstthe credit card account number that youprovide until Brother receives your originalProduct and determines that your originalProduct is entitled to warranty coverage. Yourcredit card will be charged up to the cost of anew Product only if: (i) you do not return youroriginal Product to Brother within five (5)business days; (ii) the problems with youroriginal Product are not covered by the limitedwarranty; (iii) the proper packaginginstructions are not followed and has causeddamage to the product; or (iv) the warrantyperiod on your original Product has expired orhas not been sufficiently validated with a copyof the proof of purchase (bill of sale). Thereplacement Machine you receive (even ifrefurbished or remanufactured) will becovered by the balance of the limited warrantyperiod remaining on the original Product, plusan additional thirty (30) days. You will keep thereplacement Machine that is sent to you andyour original Machine shall become theproperty of Brother. Retain your originalAccessory Items and a copy of the returnfreight bill, signed by the courier.Limitations:Brother is not responsible for damage to orloss of any equipment, media, programs ordata related to the use of this Product. Exceptfor that repair or replacement as describedabove, Brother shall not be liable for anydirect, indirect, incidental or consequentialdamages or specific relief. Because somestates do not allow the exclusion or limitationof consequential or incidental damages, theabove limitation may not apply to you.THIS WARRANTY IS GIVEN IN LIEU OF ALLOTHER WARRANTIES, WRITTEN ORORAL, WHETHER EXPRESSED BYAFFIRMATION, PROMISE, DESCRIPTION,DRAWING, MODEL OR SAMPLE. ANY ANDALL WARRANTIES OTHER THAN THISONE, WHETHER EXPRESS OR IMPLIED,INCLUDING IMPLIED WARRANTIES OFMERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE, ARE HEREBYDISCLAIMED.This Limited Warranty is the only warrantythat Brother is giving for this Product. It isthe final expression and the exclusive andonly statement of Brother's obligations toyou. It replaces all other agreements andunderstandings that you may have withBrother or its representatives.This warranty gives you certain rights andyou may also have other rights that mayvary from state to state.This Limited Warranty (and Brother'sobligation to you) may not be changed inany way unless you and Brother sign thesame piece of paper in which we (1) referto this Product and your bill of sale date, (2)describe the change to this warranty and(3) agree to make that change.Important:We recommend that you keep all originalpacking materials, in the event that you shipthis Product.© 2003, 2006 Brother International Corporation
viiBROTHER MULTIFUNCTION CENTER/FACSIMILE MACHINE LIMITED WARRANTY(Canada only)Pursuant to this limited warranty of 1 year from the date of purchase for labour and parts,Brother International Corporation (Canada) Ltd. (“Brother”), or its Authorized ServiceCenters, will repair this MFC/Facsimile machine free of charge if defective in material orworkmanship. This Limited Warranty does not include cleaning, consumables (including,without limitation, print cartridges, print head, toner and drum) or damage caused by accident,neglect, misuse or improper installation or operation, any damage caused from service,maintenance, modifications, or tampering by anyone other than a Brother Authorized ServiceRepresentative, or from the use of supplies or consumable items that are non-Brotherproducts. Operation of the MFC/Facsimile machine in excess of the specifications or with theSerial Number or Rating Label removed shall be deemed abuse and all repairs thereaftershall be the sole liability of the end-user/purchaser. In order to obtain warranty service, theMFC/Facsimile machine must be delivered or shipped freight prepaid by the enduser/purchaser to a “Brother” Authorized Service Center, together with your Proof ofPurchase in the form of a Sales Receipt.For laser products: Failure to remove the Toner Cartridge (and Toner Drum Unit on applicablemodels) during shipping will cause severe damage to the MFC/Facsimile and will VOID theWarranty. (Refer to your User's Guide for proper packaging.)For ink-jet products: Do not remove the ink cartridges during shipping. Damage to your printhead resulting from packing without the ink cartridges will VOID your warranty. (Refer to yourUser's Guide for proper packaging.)BROTHER DISCLAIMS ALL OTHER WARRANTIES EXPRESSED OR IMPLIEDINCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OFMERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THEEXTENT THAT ANY WARRANTIES IMPLIED BY LAW CANNOT BE VALIDLY WAIVED.No oral or written information, advice or representation provided by Brother, its AuthorizedService Centers, Distributors, Dealers, Agents or employees, shall create another warrantyor modify this warranty. This warranty states Brother's entire liability and your exclusiveremedy against Brother for any failure of the MFC/Facsimile machine to operate properly.Neither Brother nor anyone else involved in the development, production, or delivery of thisMFC/Facsimile machine shall be liable for any indirect, incidental, special, consequential,exemplary, or punitive damages, including lost profits, arising from the use of or inability touse the product, even if advised by the end user/purchaser of the possibility of such damages.Since some Provinces do not allow the above limitation of liability, such limitation may notapply to you.This Limited Warranty gives you specific legal rights and you may also have other rightswhich vary from Providence to Providence.Warranty Service is available at Brother Authorized Service Centers throughoutCanada. For Technical Support or for the name and location of your nearestAuthorized Service Center call 1-877-BROTHER.Internet support: support@brother.ca or browseBrother's Web Site: www.brother.comBrother International Corporation (Canada) Ltd.1 Rue Hôtel de VilleDollard-Des-Ormeaux, QC H9B 3H6
viiiTable of ContentsSection I General1 General Information 2Using the documentation .......................................................................................2Symbols and conventions used in the documentation ....................................2Accessing the Software User’s Guide (MFC-3360C only).....................................2Viewing Documentation...................................................................................2Accessing Brother Support (For Windows®) ..................................................................................................4Control panel overview ..........................................................................................52 Loading documents and paper 8Loading documents ...............................................................................................8Using the ADF .................................................................................................8Scannable area ...............................................................................................9Acceptable paper and other media........................................................................9Recommended media ...................................................................................10Handling and using media .............................................................................10Choosing the right media...............................................................................11Loading paper and other media ..........................................................................13Loading envelopes and post cards................................................................15Removing small printouts from the machine .................................................16Printable Area................................................................................................173 General setup 18On/Off key............................................................................................................18Turning the machine off.................................................................................18Turning the machine on.................................................................................18On/Off setting ......................................................................................................18Mode Timer..........................................................................................................19Paper settings......................................................................................................19Paper Type ....................................................................................................19Paper Size .....................................................................................................19Volume Settings...................................................................................................19Ring Volume ..................................................................................................19Beeper Volume..............................................................................................20Speaker Volume ............................................................................................20Handset Volume (MFC-3360C and FAX-1860C)..................................................................20Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C)..................................................................20Setting Volume Amplify .................................................................................21Automatic Daylight Savings Time........................................................................22LCD display .........................................................................................................22LCD Contrast.................................................................................................22
ix4 Security features 23TX Lock (MFC-3360C and FAX-1860C).........................................................................23Setting and changing the TX Lock password ................................................23Turning the TX Lock on/off ............................................................................24Memory Security(FAX-1960C only).............................................................................................24Setting and changing the Memory Security password ..................................25Turning Memory Security on/off ....................................................................25Section II Fax5 Sending a fax 28Entering Fax mode ..............................................................................................28Faxing from the ADF ....................................................................................28Color fax transmission ...................................................................................28Canceling a fax in progress...........................................................................28Broadcasting(Black & White only) .........................................................................................28Canceling a Broadcast in progress................................................................29Additional sending operations..............................................................................29Sending faxes using multiple settings ...........................................................29Contrast.........................................................................................................30Changing Fax Resolution ..............................................................................30Dual access (Black & White only) ..................................................................................31Real time transmission ..................................................................................31Overseas Mode .............................................................................................31Delayed Faxing (Black & White only) ..................................................................................32Delayed Batch Transmission(Black & White only) ..................................................................................32Checking and canceling waiting jobs.............................................................32Sending a fax manually .................................................................................33Sending a fax at the end of a conversation ...................................................33Out of Memory message ...............................................................................336 Receiving a Fax 34Receive modes....................................................................................................34Choosing the Receive Mode .........................................................................34Using receive modes ...........................................................................................36Fax only.........................................................................................................36Fax/Tel...........................................................................................................36Manual...........................................................................................................36Message Center (MC:Msg Ctr)(FAX-1960C only)......................................................................................36External TAD .................................................................................................36Receive mode settings ........................................................................................37
xRing Delay .....................................................................................................37F/T Ring Time (Fax/Tel mode only)...............................................................37Easy Receive.................................................................................................37Additional receiving operations............................................................................38Printing a reduced incoming fax ....................................................................38Receiving a fax at the end of a conversation.................................................38Printing a fax from the memory .....................................................................397 Telephone Services and External devices 40Voice Operations ................................................................................................40Making a telephone call.................................................................................40Answering calls with the Speaker Phone (FAX-1960C only).........................40Hold ...............................................................................................................40Tone or pulse (Canada only).........................................................................40Fax/Tel mode when the power key is on .......................................................41Fax/Tel mode when the power key is off .......................................................41Telephone services..............................................................................................41Distinctive Ring..............................................................................................41Caller ID.........................................................................................................43Connecting an external TAD (telephone answering device)................................44Connections...................................................................................................45Recording an outgoing message (OGM) on an external TAD .......................46Special line considerations ............................................................................46Multi-line connections (PBX) .........................................................................47External and extension phones ...........................................................................48Connecting an external or extension telephone ............................................48Using external and extension telephones......................................................48Using a non-Brother cordless external telephone (MFC-3360C and FAX-1860C).......................................................................................................48Using remote codes.......................................................................................498 Dialing and storing numbers 50How to Dial ..........................................................................................................50Manual dialing ...............................................................................................50One-Touch Dialing.........................................................................................50Speed-Dialing ................................................................................................50Search ...........................................................................................................51Fax Redial .....................................................................................................51Storing numbers ..................................................................................................51Storing a pause .............................................................................................51Storing One-Touch Dial numbers ..................................................................52Storing Speed-Dial numbers .........................................................................52Changing One-Touch and Speed-Dial numbers ...........................................53Setting up Groups for broadcasting...............................................................53Dialing access codes and credit card numbers .............................................54
xi9 Message Center mode (FAX-1960C only) 55Message Center Mode ........................................................................................55Setting up the Message Center.....................................................................55Outgoing message (OGM) ............................................................................55Fax/Tel OGM .................................................................................................56Activating Message Center memory..............................................................56Managing your messages ...................................................................................56Message Indicator .........................................................................................56Playing voice messages ................................................................................56Printing fax messages ..................................................................................57Erasing incoming messages..........................................................................57Additional Message Center operations................................................................58Setting maximum time for incoming messages .............................................58Setting toll saver............................................................................................58ICM Recording Monitor..................................................................................5810 Remote fax options 59Fax Forwarding....................................................................................................59Paging .................................................................................................................59Fax Storage.........................................................................................................60Changing Remote Fax Options ...........................................................................60Turning off Remote Fax Options ...................................................................60Remote Retrieval.................................................................................................61Setting a Remote Access Code.....................................................................61Using your Remote Access Code..................................................................61Retrieving fax messages ...............................................................................62Changing your Fax Forwarding number........................................................62Remote fax commands........................................................................................6311 Printing Reports 65Fax reports...........................................................................................................65Transmission Verification Report...................................................................65Fax Journal (activity report) ...........................................................................65Reports ................................................................................................................66How to print a report......................................................................................6612 Polling 67Polling receive .....................................................................................................67Setup for polling receive................................................................................67Sequential polling ..........................................................................................67Polled transmit(Black & White only) .........................................................................................68Setup for polled transmit................................................................................68
xiiSection III Copy13 Making copies 70How to copy.........................................................................................................70Entering Copy mode......................................................................................70Making a single copy .....................................................................................70Making multiple copies ..................................................................................70Stop copying..................................................................................................70Copy keys............................................................................................................70Changing copy quality ..................................................................................71Enlarging or reducing the image copied ........................................................71Copy options..................................................................................................72Making N in 1 copies .....................................................................................73Sorting copies using the ADF(Black & White only) ..................................................................................74Adjusting Brightness, Contrast and Color......................................................74Paper options ................................................................................................75Section IV Software14 Software features (MFC-3360C only) 78How to read the HTML User’s Guide...................................................................78Section V AppendixesA Safety and Legal 80Choosing a location .............................................................................................80To use the machine safely...................................................................................81Important safety instructions..........................................................................84Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only) ...................................................86Federal Communications Commission (FCC) Declaration of Conformity (USA only)...........................................................................................................88Industry Canada Compliance Statement (Canada only) ...............................88Legal limitations for copying ..........................................................................89Trademarks ...................................................................................................89B Troubleshooting and Routine Maintenance 90Troubleshooting ...................................................................................................90If you are having difficulty with your machine................................................90Error messages ...................................................................................................95Transferring your faxes or Fax Journal report ...............................................97Document jam ..............................................................................................98Printer jam or paper jam ................................................................................99
xiiiDial Tone ....................................................................................................100Phone line interference................................................................................101Routine maintenance.........................................................................................101Replacing the ink cartridges ........................................................................101Cleaning the outside of the machine ...........................................................104Cleaning the scanner...................................................................................105Cleaning the machine printer platen............................................................105Cleaning the paper pick-up roller.................................................................106Cleaning the print head ...............................................................................106Checking the print quality ............................................................................107Checking the printing alignment ..................................................................108Checking the ink volume .............................................................................108Machine Information ..........................................................................................109Checking the serial number.........................................................................109Packing and shipping the machine....................................................................109C Menu and Features 111On-screen programming....................................................................................111Menu table...................................................................................................111Memory storage...........................................................................................111Menu keys .........................................................................................................112Menu Table........................................................................................................113Entering Text .....................................................................................................121D Specifications 122General..............................................................................................................122Print media.........................................................................................................124Fax.....................................................................................................................125Message Center (FAX-1960C only)...................................................................126Cordless handset (FAX-1960C only).................................................................126Copy ..................................................................................................................127Scanner (MFC-3360C only)...............................................................................128Printer ................................................................................................................129Interfaces ..........................................................................................................130Computer requirements.....................................................................................130Consumable items.............................................................................................131E Glossary 132F Index 135
xiv
Section IGeneral IGeneral Information 2Loading documents and paper 8General setup 18Security features 23
21Using the documentation 1Thank you for buying a Brother machine! Reading the documentation will help you make the most of your machine. Symbols and conventions used in the documentation 1The following symbols and conventions are used throughout the documentation.Accessing the Software User’s Guide (MFC-3360C only) 1This User’s Guide does not contain all the information about the machine such as how to use Printer, Scanner and PC Fax. When you are ready to learn detailed information about these operations, read the Software User’s Guide that is on the CD-ROM.Viewing Documentation 1Viewing Documentation (For Windows®)1To view the documentation, from the Start menu, point to Brother, MFC-XXXX (where XXXX is your model name) from the programs group, and then select User’s Guide.If you have not installed the software, you can find the documentation by following the instructions below:aTurn on your PC. Insert the Brother CD-ROM into your CD-ROM drive.bIf the model name screen appears, click your model name.General Information 1Bold Bold typeface identifies specific keys on the machine’s control panel.Italics Italicized typeface emphasizes an important point or refers you to a related topic.Courier NewText in the Courier New font identifies messages on the LCD of the machine. Warnings tell you what to do to prevent possible personal injury. Electrical Hazard icons alert you to possible electrical shock. Hot Surface icons warn you not to touch machine parts that are hot. Cautions specify procedures you must follow or avoid to prevent possible damage to the machine or other objects. Notes tell you how you should respond to a situation that may arise or give tips about how the operation works with other features. Improper Setup icons alert you to devices and operations that are not compatible with the machine.
General Information31cIf the language screen appears, click your language. The CD-ROM main menu will appear. NoteIf this window does not appear, use Windows® Explorer to run the setup.exe program from the root directory of the Brother CD-ROM. dClick User’s Guide to view the Software User’s Guide in HTML format.How to find Scanning instructions 1There are several ways you can scan documents. You can find the instructions as follows:Software User’s GuideScanning(For Windows® 98/98SE/Me/2000 Professional and Windows® XP)ControlCenter3(For Windows® 98/98SE/Me/2000 Professional and Windows® XP)PaperPort®SE with OCR User’s GuideThe complete ScanSoft® PaperPort®SE with OCR User’s Guide can be viewed from the Help selection in the ScanSoft® PaperPort®SE with OCR application.Viewing Documentation (For Macintosh®)1aTurn on your Macintosh®. Insert the Brother CD-ROM into your CD-ROM drive. The following window will appear. bDouble-click the Documentation icon.cDouble-click your language folder.dDouble-click the Top Page file to view the Software User’s Guide in HTML format.Software User’s Guide:Software User’s Guide in HTML format How to find Scanning instructions 1There are several ways you can scan documents. You can find the instructions as follows:Software User’s GuideScanning(For Mac OS® X 10.2.4 or greater)ControlCenter2(For Mac OS® X 10.2.4 or greater)Presto!® PageManager® User’s GuideThe complete Presto!® PageManager®User’s Guide can be viewed from the Help selection in the Presto!® PageManager® application.
Chapter 14Accessing Brother Support (For Windows®)1You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers on page i and on the Brother CD-ROM.Click Brother Support on the main menu. The following screen will appear: To access our web site (www.brother.com), click Brother Home Page.To view all Brother Numbers, including Customer Service numbers for the USA and Canada, click Support Information.To access the USA Brother online shopping mall (www.brothermall.com) for additional product and services information, click Brother Mall.com.For the latest news and product support information (http://solutions.brother.com), click Brother Solutions Center.To return to the main page, click Back or If you have finished, click Exit.
General Information51Control panel overview 1MFC-3360C 1FAX-1860C 1310456 728 9111310728 9111456
Chapter 16FAX-1960C 11On/OffYou can turn the machine on or off.2 LCD (liquid crystal display)Displays messages on the screen to help you set up and use your machine.3 One-Touch keysInstantly accesses your stored Quick-Dial numbers.ShiftWhen held down, lets you access One-Touch numbers 6 to 10. 4 Fax keysRedial/PauseRedials the last number called. It also inserts a pause when programming quick-dial numbers. Resolution Lets you temporarily change the resolution when sending a fax.Hook/Hold (MFC-3360C and FAX-1860C only)Press before dialing if you want to make sure a fax machine will answer, and then press Black Start or Color Start. Also, press this key after picking up the handset of an external telephone during the F/T double/pseudo-ring.Also, lets you place telephone calls on hold. Hold/Intercom (FAX-1960C only)Lets you place telephone calls on hold. Also, press this key to speak on the intercom or to transfer an incoming call to the cordless handset. Speaker Phone (FAX-1960C only)Lets you speak to another party without lifting the handset.Receive Mode (FAX-1860C only)Press to select how your fax machine will handle incoming calls. (See Choosing the Receive Mode on page 34.)5 Copy keysQuality (MFC-3360C only)Lets you temporarily change copy quality setting. Options (MFC-3360C only)Lets you temporarily change multiple copy settings.Copy Options (FAX-1860C and FAX-1960C)Lets you temporarily change multiple copy settings.6InkLets you clean the print head, check the print quality, and check the available ink volume.18513679121110234
General Information717Dial PadUse these keys to dial telephone and fax numbers and as a keyboard for entering information into the machine.(Canada only) The # key lets you temporarily switch the dialing mode during a telephone call from Pulse to Tone.8 Menu keys:MenuLets you access the Menu to program your settings in the machine.a Search/Speed DialLets you look up and dial numbers that are stored in the memory. Volume keys d c In Fax mode, you can press these keys to adjust the ring volume.dPress to scroll backward to a menu selection.a or bPress to scroll through the menus and options.Clear/BackPress to cancel the current setting.OKLets you store your settings in the machine.9 Start keys: ColorLets you start sending faxes or making copies in full color. For MFC-3360C, also lets you start a scanning operation (in color or black & white, depending on the scanning setting in the ControlCenter software). Black ColorLets you start sending faxes or making copies in black & white. For MFC-3360C, also lets you start a scanning operation (in color or black, depending on the scanning setting in the ControlCenter software).10 Stop/ExitStops an operation or exits from a menu.11 Mode keys: FaxLets you access Fax mode. Scan (MFC-3360C only)Lets you access Scan mode. CopyLets you access Copy mode.12 Microphone (FAX-1960C only)Used by the Speaker Phone feature, and to record messages.13 Message Center keys (FAX-1960C only) MC On/Off Turns the Message Center on or off. Will also flash if you have new messages.EraseDeletes voice/fax messages.PlayPlays voice messages stored in the memory.
82Loading documents 2You can send a fax, make copies, and scan (for MFC-3360C) from the ADF (automatic document feeder).Using the ADF 2The ADF can hold up to 20 pages and feeds each sheet individually. Use standard 20 lb (80 g/m2) paper and always fan the pages before putting them in the ADF.Recommended environment 2Document Sizes Supported 2How to load documents 2CAUTION DO NOT pull on the document while it is feeding. DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped. DO NOT use cardboard, newspaper or fabric. Make sure documents written with ink are completely dry.aOpen the document support (1) and the document tray (2) and then pull out the extension (3). bFan the pages well. Make sure you put the documents face down, top edge first in the ADF until you feel them touch the feed roller. cAdjust the paper guides (1) to fit the width of your documents. Loading documents and paper 2Temperature: 68 to 86°F (20 to 30°C)Humidity: 50% to 70%Paper: 20 lb LTR (80 g/m2 A4)Length: 5 to14 in. (127 to 355.6 mm)Width: 3.5 to 8.5 in. (89 to 215.9 mm)Weight: 17to24lb (64to90g/m2)1231
Loading documents and paper92Scannable area 2The scannable area depends on the settings in the application you are using. The figures below show the areas you cannot scan on paper. Acceptable paper and other media 2The print quality can be affected by the type of paper you are using in the machine.To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper you load.You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes.We recommend testing various paper types before buying large quantities.For best results, use Brother paper.When you print on inkjet paper (coated paper), transparencies and glossy paper, be sure to choose the proper media in the ‘Basic’ tab of the printer driver or in the Paper Type setting of the menu (See Paper Type on page 19).When you print on Brother photo paper, load the instruction sheet included with the photo paper in the paper tray first, and then put the photo paper on top of the instruction sheet.When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams.Avoid touching the printed surface of the paper immediately after printing; the surface may not be completely dry and may stain your fingers.Usage Document SizeTop (1)Bottom (2)Left (3)Right (4)Fax Letter 0.12 in. (3 mm)0.16 in. (4 mm)A4 0.12 in. (3 mm)0.04 in. (1 mm)Copy Letter 0.12 in. (3 mm)0.12 in. (3 mm)A4 0.12 in. (3 mm)0.12 in. (3 mm)Scan (MFC-3360C only)Letter 0.12 in. (3 mm)0.12 in. (3 mm)A4 0.12 in. (3 mm)0 in. (0 mm)3412
Chapter 210Recommended media 2To get the best print quality, we suggest using Brother paper. (See table below.)We recommend using ‘3M Transparency Film’ when you print on transparencies.1Available in the USA and from November 2006 in Canada.Handling and using media 2Store paper in its original packaging, and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat.The coated side of glossy paper is shiny. Avoid touching the shiny (coated) side. Load glossy paper with the shiny side facing down.Avoid touching either side of transparencies because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document. Use only transparencies recommended for inkjet printing.Improper Setup DO NOT use the following kinds of paper:• Damaged, curled, wrinkled, or irregularly shaped paper 10.08 in. (2 mm) or longer• Extremely shiny or highly textured paper• Paper already printed on by a printer• Paper that cannot be arranged uniformly when stacked• Paper made with a short grain Paper capacity of the output paper tray 2Up to 50 sheets of 20 lb Letter or 80 g/m2 A4 paper.Transparencies or glossy paper must be picked up from the output paper tray one page at a time to avoid smudging.Brother paperPaper Type ItemLetter Plain BP60PL (USA only)Letter Glossy Photo BP61GLL 1Letter Inkjet (Matte) BP60ML (USA only)4 × 6 in. Glossy Photo BP61GLP 111
Loading documents and paper112Choosing the right media 2Paper type and size for each operation 2Paper Type Paper Size UsageFax Copy PrinterCut Sheet Letter 8 1/2 × 11 in. (216 × 279 mm) Yes Yes YesA4 8.3 × 11.7 in. (210 × 297 mm) Yes Yes YesLegal 8 1/2 × 14 in. (216 × 356 mm) Yes Yes YesExecutive 7 1/4 × 10 1/2 in. (184 × 267 mm) ––YesJIS B5 7.2 × 10.1 in. (182 × 257 mm) ––YesA5 5.8 × 8.3 in. (148 × 210 mm) –YesYesA6 4.1 × 5.8 in. (105 × 148 mm) ––YesCards Photo 4 × 6 in. (10 × 15 cm) –YesYesPhoto 2L 5 × 7 in. (13 × 18 cm) ––YesIndex Card 5 × 8 in. (127 × 203 mm) ––YesPost Card 1 3.9 × 5.8 in. (100 × 148 mm) ––YesPost Card 2 (Double)5.8 × 7.9 in. (148 × 200 mm) ––YesEnvelopes C5 Envelope 6.4 × 9 in. (162 × 229 mm) ––YesDL Envelope 4.3 × 8.7 in. (110 × 220 mm) ––YesCOM-10 4 1/8 × 9 1/2 in. (105 × 241 mm) ––YesMonarch 3 7/8 × 7 1/2 in. (98 × 191 mm) ––YesJE4 Envelope 4.1 × 9.3 in. (105 × 235 mm) ––YesTransparencies Letter 8 1/2 × 11 in. (216 × 279 mm) –YesYesA4 8.3 × 11.7 in. (210 × 297 mm) –YesYes
Chapter 212Paper weight, thickness and capacity 21Up to 50 sheets for Legal size paper 20 lb (80 g/m2).Up to 100 sheets of 20 lb (80 g/m2) paper.Paper Type Weight Thickness No. of sheetsCut SheetPlain Paper 17 to 32 lb (64 to 120 g/m2)0.003 to 0.006 in. (0.08 to 0.15 mm) 100 1Inkjet Paper 17 to 53 lb (64 to 200 g/m2)0.003 to 0.01 in. (0.08 to 0.25 mm) 20Glossy Paper Up to 58 lb (Up to 220 g/m2)Up to 0.01 in. (Up to 0.25 mm) 20Cards Photo 4" × 6" Up to 64 lb (Up to 240 g/m2)Up to 0.01 in. (Up to 0.28 mm) 20Index Card Up to 32 lb (Up to 120 g/m2)Up to 0.006 in. (Up to 0.15 mm) 30Post Card Up to 53 lb (Up to 200 g/m2)Up to 0.01 in. (Up to 0.23 mm) 30Envelopes 20 to 25 lb (75 to 95 g/m2)Up to 0.02 in. (Up to 0.52 mm) 10Transparencies – – 10
Loading documents and paper132Loading paper and other media 2aPull the paper tray completely out of the machine.If the paper support flap (1) is open, close it. Open the output paper tray cover (2). bIf you are using Letter, A4 or Legal size paper, press and hold the universal guide release button (1) as you slide out the front of the paper tray to match the paper size you are using. cPress and slide the paper side guides (1) and paper length guide (2) to fit the paper size. dFan the stack of paper well to avoid paper jams and misfeeds. NoteAlways make sure that the paper is not curled. eGently put the paper into the paper tray print side down and top edge first.Check that the paper is flat in the tray. 12121
Chapter 214fGently adjust the paper side guides with both hands and the paper length guide to fit the paper.Make sure that the paper side guides and paper length guide touch the edges of the paper. NoteBe careful that you do not push the paper in too far; it may lift at the back of the tray and cause feed problems. gClose the output paper tray cover (1) and slide it forward. NoteIf you are using Legal size paper, the paper tray cover does not slide all the way to the end of the paper tray. hSlowly push the paper tray completely into the machine. iWhile holding the paper tray in place, pull out the paper support (1) until it clicks and unfold the paper support flap (2). NoteDo not use the paper support flap for Legal paper. 121
Loading documents and paper152Loading envelopes and post cards 2About envelopes 2Use envelopes that weigh from 20 to 25 lb (75 to 95 g/m2).Some envelopes need margin settings to be set in the application. Make sure you do a test print first.CAUTION Do not use any of the following types of envelopes, as they will cause paper feed problems:• If they are of a baggy construction.• That are embossed (have raised writing on them).• That have clasps or staples.• That are pre-printed on the inside. Occasionally you may experience paper feed problems caused by the thickness, size and flap shape of the envelopes you are using. How to load envelopes and post cards2aBefore loading, press the corners and sides of the envelopes or post cards to make them as flat as possible.NoteIf the envelopes or post cards are ‘double-feeding,’ put one envelope in the paper tray at a time. bPut the envelopes or post cards into the paper tray with the address side down and the leading edge in first as shown in the illustration. Slide the paper side guides (1) and paper length guide (2) to fit the size of the envelopes or post cards. Glue Double flap 12
Chapter 216If you have problems when printing on envelopes, try the following suggestions: 2aOpen the envelope flap.bMake sure the open flap is either to the side of the envelope or to the back edge of the envelope when printing.cAdjust the size and margin in your application. Removing small printouts from the machine 2When the machine ejects small paper onto the output paper tray, you may not be able to reach it. Make sure printing has finished, and then pull the tray completely out of the machine.
Loading documents and paper172Printable Area 2The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can only print in the shaded areas when the Borderless print feature is available and turned on.NoteThe Borderless feature is not available for envelopes. Cut Sheet Paper Envelopes 34123412Top (1) Bottom (2) Left (3) Right (4)Cut Sheet 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)Envelopes 0.47 in. (12 mm) 0.95 in. (24 mm) 0.12 in. (3 mm) 0.12 in. (3 mm)
183On/Off key 3When the machine is idle, you can turn it on and off by pressing the On/Off key. NoteIf you have connected an external telephone or TAD, it is always available. Turning the machine off 3aPress and hold down the On/Off key until the LCD shows Shutting Down.The LCD light goes off.Turning the machine on 3aPress and hold down the On/Off key until the LCD shows Please Wait.The LCD shows the date and time.On/Off setting 3You can customize the machine's On/Off key. The default setting is Fax Receive:Off. Your machine will not work when it is switched off, but it will clean the print head periodically. If you turn this setting to Fax Receive:On, you can receive faxes or calls even when the machine is switched off. (See On/Off key on this page.)aPress Menu, 1, 6.bPress a or b to choose Fax Receive:On, or Fax Receive:Off.Press OK.cPress Stop/Exit.1You cannot receive a fax with Black Start or Color Start.2 You can receive telephone calls by lifting handset. (MFC-3360C and FAX-1860C) or cordless handset (FAX-1960C).3MFC-3360C and FAX-1860C only4(FAX-1960C only) When an external TAD is connected and Easy Receive is turned on.5FAX-1960C only6(FAX-1960C only) You cannot receive a fax automatically even if you have set the receive mode to Fax/Tel. 7Set before you switch off the machine.General setup 3On/Off settingReceive modeAvailable operationsFaxReceive:Off(factory setting)— No machine operations will be available.FaxReceive:On12Fax OnlyExternal TAD 3Fax/Tel3Manual 4Fax Receive Easy ReceiveDelayed Fax 7Fax Forward 7Paging 7 Fax Storage 7 Remote Retrieval 7MC:Msg Ctr5Fax Receive Recording of incoming messagesEasy ReceiveDelayed Fax 7Fax Forward 7Paging 7Fax Storage 7Remote Retrieval 7ManualFax/Tel6Easy ReceiveDelayed Fax 7
General setup193Mode Timer 3The machine has mode keys on the control panel: Fax, Scan (MFC-3360C only), and Copy. You can change the amount of time the machine takes after the last Scan or Copy operation before it returns to Fax mode. If you choose Off, the machine stays in the mode you used last. aPress Menu, 1, 1.bPress a or b to choose 0 Sec, 30 Secs, 1 Min, 2 Mins, 5 Mins or Off.Press OK.cPress Stop/Exit.Paper settings 3Paper Type 3To get the best print quality, set the machine for the type of paper you are using.aPress Menu, 1, 2.bPress a or b to choose Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency.Press OK.cPress Stop/Exit.NoteThe machine ejects paper with printed surfaces face up onto the paper tray in the front of the machine. When you use transparencies or glossy paper, remove each sheet at once to prevent smudging or paper jams. Paper Size 3You can use five sizes of paper for printing copies: Letter, Legal, A4, A5, and 4" × 6"in. (10 × 15 cm) and three sizes for printing faxes: Letter, Legal and A4. When you change the size of paper you load in the machine, you will need to change the paper size setting at the same time so your machine can fit an incoming fax on the page.aPress Menu, 1, 3.bPress a or b to choose Letter, Legal, A4, A5 or 4"x6".Press OK.cPress Stop/Exit.Volume Settings 3Ring Volume 3You can choose a range of ring volume levels, from High to Off.While in Fax mode , press d or c to adjust the volume level. The LCD shows the current setting, and each key press will change the volume to the next level. The machine will keep the new setting until you change it.You can also change the volume through the menu, by following the instructions below:Setting the Ring Volume from the menu 3aPress Menu, 1, 4, 1.bPress a or b to choose Low, Med, High or Off.Press OK.cPress Stop/Exit.
Chapter 320Beeper Volume 3When the choose is on, the machine will beep when you press a key, make a mistake or after you send or receive a fax.You can choose a range of volume levels, from High to Off.aPress Menu, 1, 4, 2.bPress a or b to choose Low, Med, High or OffPress OK.cPress Stop/Exit.Speaker Volume 3You can choose a range of speaker volume levels, from High to Off.aPress Menu, 1, 4, 3.bPress a or b to choose Low, Med, High or Off.Press OK.cPress Stop/Exit.(MFC-3360C and FAX-1860C) You can also adjust the speaker volume by pressing Hook/Hold.aPress Hook.bPress d or c.This setting will stay until you change it again.(FAX-1960C) You can also adjust the speaker volume by pressing Speaker Phone. aPress Speaker Phone.bPress d or c.This setting will stay until you change it again.cPress Speaker Phone.Note• You can also adjust the speaker volume while you are listening to your OGM (Outgoing Message) and ICMs (Incoming Messages) by pressing d or c.• If you turn Incoming Recording Monitor to OFF (Menu, 2, 7, 3) the Speaker for screening calls will be disabled and you won’t hear callers leaving messages. The volume for other operations can still be controlled using d or c. Handset Volume (MFC-3360C and FAX-1860C) 3aPress Menu, 1, 4, 4.bPress a or b to choose Low or High.Press OK.cPress Stop/Exit.Note• You can adjust the handset volume any time you are talking on the telephone. There are two handset volume levels, Low and High. The default setting is Low.• Press d or c to adjust the volume level. The LCD shows the setting you are choosing. The new setting will remain until you change it again. Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) 3Before you begin to use the machine, you must decide if you need to set the handset volume to Vol Amplify:On for a user who is hearing-impaired. The AMPLIFY volume level complies with FCC standards.Vol Amplify:Off
General setup213This default setting is appropriate if none of the users are hearing-impaired. During a conversation, users can press d or c on the control panel to adjust the volume to Low or High. When the handset is replaced, the handset volume will remain until you change it again.Vol Amplify:On - TemporaryThis setting is appropriate if some of the users are hearing-impaired. During a conversation, users can press d or c on the control panel to adjust the volume to Low, High or Volume Amplify. When the handset is replaced, the handset volume returns to the default setting of Low.Vol Amplify:On - PermanentChoose Vol Amplify:On—Permanent if all of the users are hearing-impaired. During a conversation, users can press d or c on the control panel to adjust the volume to Low, High or Volume Amplify. When the handset is replaced, the handset volume returns to the default setting of Volume Amplify.NoteWhen you press d or c on the control panel to adjust the volume, the LCD shows the setting you are choosing. Each key press changes the volume to the next setting.WARNING It is important that you do NOT choose Permanent unless ALL the users are hearing-impaired. Otherwise, the default setting of Volume Amplify may damage the hearing of some users. Setting Volume Amplify 3Please carefully read Choosing the Handset Volume (For Volume Amplify) (MFC-3360C and FAX-1860C) on page 20.aPress Menu, 1, 4, 5.bDo one of the following.If none of the users are hearing-impaired, press a or b to select Off, and then press OK and go to step d.If some or all of the users are hearing-impaired, press a or b to select On, and then press OK.cDo one of the following.If all the users are hearing-impaired, press a or b to select Permanent, and then press OK.If only some of the users are hearing-impaired, select Temporary, and then press OK.dPress Stop/Exit.
Chapter 322Automatic Daylight Savings Time 3You can set the machine to change automatically for daylight savings time. It will reset itself forward one hour in the Spring and backward one hour in the Fall. Make sure you have set the correct date and time in the Date/Time setting.aPress Menu, 1, 5.bPress a or b to select On or Off.Press OK.cPress Stop/Exit.LCD display 3LCD Contrast 3You can adjust the LCD contrast for a sharper and more vivid display. If you are having difficulty reading the LCD, try changing the contrast setting.aPress Menu, 1, 7.bPress a or b to choose Light or Dark.Press OK.cPress Stop/Exit.
2344TX Lock (MFC-3360C and FAX-1860C) 4TX Lock lets you prevent unauthorized access to the machine.While TX Lock is On, the following operations are available:Receiving faxesReceiving callsFax Forwarding (If Fax Forwarding was already On.)Remote retrieval (If Fax Storage was already On.)While TX Lock is On, the following operations are NOT available:Sending faxesCopyingPC printing Setting and changing the TX Lock password 4Setting up the password 4Note• If you forget the TX Lock password, please call Brother Customer Service. (See Brother numbers on page i.)• If you have already set the password, you will not need to set it again. aPress Menu, 2, 0, 1.bEnter a 4-digit number for the password.Press OK.cWhen the LCD shows Verify:, re-enter the password.Press OK.dPress Stop/Exit.Changing the TX Lock password 4aPress Menu, 2, 0, 1.bPress a or b to choose Set Password.Press OK.cEnter a 4-digit number for the current password.Press OK.dEnter a 4-digit number for the new password.Press OK.eWhen the LCD shows Verify:, re-enter the password.Press OK.fPress Stop/Exit.Security features 4
Chapter 424Turning the TX Lock on/off 4Turning TX Lock on 4aPress Menu, 2, 0, 1.bPress a or b to choose Set TX Lock.Press OK.cEnter the registered 4-digit password.Press OK.The machine goes offline and the LCD shows TX Lock Mode.Turning TX Lock off 4aPress Menu.bEnter the registered 4-digit password.Press OK.TX lock is automatically turned off.NoteIf you enter the wrong password, the LCD shows Wrong Password and stays offline. The machine will stay in TX Lock mode until the registered password is entered. Memory Security(FAX-1960C only) 4Memory security lets you set a password which only allows the use of certain fax features. Once activated, it only allows you to print faxes if you know the password. Make a careful note of your password. If you forget it, please call Brother Customer Service. (See Brother numbers on page i.)While memory security is On, only the following operations are available.Receiving faxes into memory (limited by memory capacity)Fax Forwarding (if Fax forwarding was already On)Remote Retrieval (if Fax storage was already On)Cordless handset• Making a call• Receiving a call• Viewing Caller IDWhile Memory Security is on, the following operations are NOT available:Printing and received faxesSending faxesPC printing Cordless handset•Intercom• Transfer a call• Register cordless handsetYou will not be able to schedule delayed faxes or polling jobs when memory security is On. However, any previously scheduled faxes will still be sent when memory security is On.
Security features254Setting and changing the Memory Security password 4Setting a password for the first time 4aPress Menu, 2, 0, 1.bEnter a 4-digit number for the password.Press OK.cWhen the LCD shows Verify:, re-enter the password.Press OK.dPress Stop/Exit.Changing your Memory Security password 4aPress Menu, 2, 0, 1.bPress a or b to choose Set Password.Press OK.cEnter a 4-digit number for the current password.Press OK.dEnter a 4-digit number for a new password.Press OK.eWhen the LCD shows Verify:, re-enter the password.Press OK.fPress Stop/Exit.Turning Memory Security on/off 4If you enter the wrong password when following the instructions below, the LCD will show Wrong Password. Re-enter the correct password.Turning Memory Security on 4aPress Menu, 2, 0, 1.bPress a or b to choose Set Security.Press OK.cEnter a 4-digit number for the current password.Press OK.dThe machine goes offline and the LCD shows Secure Mode.NoteIf there is a power failure, the data will stay in memory for approximately 24 hours. Turning Memory Security off 4aPress Menu.bEnter the registered 4-digit password.Press OK.Memory Security is automatically turned off.NoteIf you enter the wrong password, the LCD shows Wrong Password and stays offline. The machine will stay in Memory Security mode until the registered password is entered.
Chapter 426
Section IIFax IISending a fax 28Receiving a Fax 34Telephone Services and External devices 40Dialing and storing numbers 50Message Center mode (FAX-1960C only) 55Remote fax options 59Printing Reports 65Polling 67
285Entering Fax mode 5To enter fax mode, press (Fax), and the key will glow green.The LCD will show the new job number and the memory available.The number of pages you can scan into the memory will vary depending on the data that is printed on them.Faxing from the ADF 5aMake sure you are in Fax mode .bPut the document face down in the ADF.cDial the fax number.dPress Black Start or Color Start.The machine starts scanning the document.Note• To cancel, press Stop/Exit.• If the memory is full, the fax will be sent in real time. Color fax transmission 5Your machine can send a color fax to machines that support this feature.However, color faxes cannot be stored in the memory. When you send a color fax, the machine will send it in real time (even if Real Time TX is set to Off). Canceling a fax in progress 5If you want to cancel a fax while the machine is scanning, dialing or sending, press Stop/Exit.Broadcasting(Black & White only) 5Broadcasting is when the same fax message is automatically sent to more than one fax number. You can include Groups, One-Touch, Speed-Dial numbers, and up to 50 manually dialed numbers in the same broadcast. After the broadcast is finished, a Broadcast Report will be printed.aMake sure you are in Fax mode .bLoad your document.cEnter a number. Press OK.You can use either a One-Touch, a Speed-Dial, a Group, or a manually entered number.dRepeat c until you have entered all the fax numbers you wish to broadcast to.ePress Black Start.Note• If you did not use up any of the numbers for Groups, access codes or credit card numbers, you can ‘broadcast’ faxes to as many as 160 different numbers.• The available memory will vary depending on the types of jobs in the memory and the number of locations used for broadcasting. If you broadcast to the maximum numbers available, you will not be able to use dual access.• Enter the long dialing sequence numbers as you would normally, but remember that each One-Touch and Speed-Dial number counts as one number, so the number of locations you can store becomes limited. Sending a fax 5
Sending a fax295• If the memory is full, press Stop/Exit to stop the job. If more than one page has been scanned, press Black Start to send the portion that is in the memory. Canceling a Broadcast in progress 5aPress Menu, 2, 6.The LCD will show the fax number being dialed.bPress OK.The LCD will show the job number: XXXXXXXXX 1.Clear 2.ExitcPress 1 to clear.The LCD will then show the Broadcast job number and 1.Clear 2.Exit.dTo cancel the Broadcast, press 1.ePress Stop/Exit.Additional sending operations 5Sending faxes using multiple settings 5When you send a fax you can choose any combination of these settings: resolution, contrast, overseas mode and real time transmission.aMake sure you are in Fax mode .bLoad your document.cChoose a setting you want to change.Press OK.dChoose one of the options below: Other Settings 1.Yes 2.NoPress 1 to change another setting.Press 2 when you have finished choosing your settings.eSend the fax as usual.
Chapter 530Contrast 5If your document is very light or very dark, you may want to change the contrast. Use Light when sending a light document.Use Dark when sending a dark document.aMake sure you are in Fax mode .bLoad your document.cPress Menu, 2, 2, 1.dPress a or b to choose Auto, Light or Dark. Press OK. NoteEven if you choose Light or Dark, the machine will send the fax using the Auto setting in any of the following conditions:• When you send a color fax.• When you choose Photo as the Fax Resolution. Changing Fax Resolution 5The quality of a fax can be improved by changing the fax resolution. Resolution can be changed for the next fax or for all faxes.To change the fax resolution for the next fax 5aMake sure you are in Fax mode .bLoad your document.cPress Resolution and then a or b to choose the resolution.Press OK.To change the default fax resolution 5aMake sure you are in Fax mode .bPress Menu, 2, 2, 2.cPress a or b to choose the resolution you want.Press OK. NoteYou can choose four different resolution settings for black & white faxes and two for color.If you choose S.Fine or Photo and then use the Color key to send a fax, the machine will send the fax using the Fine setting. Black & White Standard Suitable for most typed documents.Fine Good for small print and transmits a little slower than Standard resolution.S.Fine Good for small print or artwork and transmits slower than Fine resolution.Photo Use when the document has varying shades of gray or is a photograph. This has the slowest transmission.ColorStandard Suitable for most typed documents.Fine Use when the document is a photograph. The transmission time is slower than Standard resolution.
Sending a fax315Dual access (Black & White only) 5You can dial a number and start scanning the fax into memory—even when the machine is sending from memory, receiving faxes or printing PC data. The LCD shows the new job number and available memory.The number of pages you can scan into the memory will vary depending on the data that is printed on them.NoteIf the Out of Memory message appears while scanning documents, press Stop/Exit to cancel or Black Start to send the scanned pages. Real time transmission 5When you are sending a fax, the machine will scan the documents into the memory before sending. Then, as soon as the phone line is free, the machine will start dialing and sending.If the memory is full or you are sending a color fax, the machine will send the document in real time (even if Real Time TX is set to Off).Sometimes, you may want to send an important document immediately, without waiting for memory transmission. You can set Real Time TX to On for all documents or Next Fax Only for the next fax only.Sending in real time for all faxes 5aMake sure you are in Fax mode .bPress Menu, 2, 2, 5. 5.Real Time TX Realtime TX:OncPress a or b to choose Realtime TX:On or Realtime TX:Off.Press OK.Sending in real time for the next fax only 5aMake sure you are in Fax mode .bPress Menu, 2, 2, 5.cPress a or b to choose Next Fax Only. Press OK.dPress a or b to choose Next Fax:On (or Next Fax:Off).Press OK.Overseas Mode 5If you are having difficulty sending a fax overseas due to possible interference on the phone line, we recommend that you turn on the Overseas mode. After you send a fax using this feature, the feature will turn itself off.aMake sure you are in Fax mode .bLoad your document.cPress Menu, 2, 2, 7.dPress a or b to choose On (or Off).Press OK.
Chapter 532Delayed Faxing (Black & White only) 5During the day you can store up to 50 faxes in the memory to be sent within 24-hours. These faxes will be sent at the time of day you enter in step d.aMake sure you are in Fax mode .bLoad your document.cPress Menu, 2, 2, 3. 3.Delayed FaxdDo one of the following:Press OK to accept the displayed time.Enter the time you want the fax to be sent (in 24-hour format).(For example, enter 19:45 for 7:45 PM.)Press OK. 1.Doc 2.MemoryeDo one of the following:Press 1 to leave the document in the ADF.Press 2 to scan the document into the memory.NoteThe number of pages you can scan into the memory depends on the amount of data that is printed on each page. Delayed Batch Transmission(Black & White only) 5Before sending the delayed faxes, your machine will help you economize by sorting all the faxes in the memory by destination and scheduled time. All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time.aMake sure you are in Fax mode .bPress Menu, 2, 2, 4.cPress a or b to choose On (or Off).Press OK.dPress Stop/Exit.Checking and canceling waiting jobs 5You can check which jobs are still waiting in the memory to be sent and cancel a job. (If there are no jobs, the LCD shows No Jobs Waiting.)aPress Menu, 2, 6.Any waiting jobs appear on the LCD.bPress a or b to scroll through the jobs and choose the job you want to cancel.Press OK.cDo one of the following:Press 1 to cancel the selected job.Press 2 to exit without canceling.dWhen you have finished, press Stop/Exit.
Sending a fax335Sending a fax manually 5Manual transmission lets you hear the dialing, ringing and fax-receiving tones while sending a fax.aMake sure you are in Fax mode .bLoad your document.c(MFC-3360C and FAX-1860C) Pick up the handset of the machine or press Hook/Hold and listen for a dial tone.(FAX-1960C) Press Speaker Phone or press (Talk) on the cordless handset and listen for a dial tone.dDial the fax number you want to call.eWhen you hear the fax tone, press Black Start or Color Start.f(MFC-3360C and FAX-1860C) If you picked up the handset replace it.(FAX-1960C) If you picked up the cordless handset replace it.Sending a fax at the end of a conversation 5At the end of a conversation you can send a fax to the other party before you both hang up.aAsk the other party to wait for fax tones (beeps) and then to press the Start or Send key before hanging up.bMake sure you are in Fax mode . cLoad your document.dPress Black Start and Color Start.eIf you picked up the handset replace it.Out of Memory message 5If you get an Out of Memory message while scanning the first page of a fax, press Stop/Exit to cancel the fax. If you get an Out of Memory message while scanning a subsequent page, you will have the option to press Black Start to send the pages scanned so far, or to press Stop/Exit to cancel the operation.NoteIf you get an Out of Memory message while faxing and you do not want to delete your stored faxes to clear the memory, you can send the fax in real time. (See Real time transmission on page 31.)
346Receive modes 6You must choose the receive mode the external devices and telephone subscriber services you have on your lines. The diagrams will help you choose the correct mode. (For detail about the receive mode, see Using receive modes on page 36)Choosing the Receive Mode 6MFC-3360C and FAX-1860C Receiving a Fax 6Do you use a Distinctive Ring subscriber service?YesYesSee Distinctive Ring.Fax OnlyNoYesNoNoNoYesManualYes External TADNo Fax/TelAre you connecting an external telephone or external TAD (telephone answering device) to the machine?Do you want the machine to answer fax and telephone calls automatically?Are you using the voice message function of your external TAD (telephone answering device)?Do you want to use the machine for fax only?
Receiving a Fax356To setup the Message Center, see page 55.FAX-1960C To choose or change your Receive Mode 6(MFC-3360C and FAX-1960C)aPress Menu 0, 1.bPress a or b to choose Fax Only, Fax/Tel, External TAD or Manual.Press OK.cPress Stop/Exit.The LCD will display the current receive mode. 1 Current receive modeFax: Fax Only(FAX-1860C only)aPress Receive Mode.bContinue to press Receive Mode until your new selection appears.Press OK.After 2 seconds the screen returns to the date and time display, along with your new Receive Mode setting.Do you use a Distinctive Ring subscriber service?YesYesSee Distinctive Ring.Fax OnlyNoYesNoNoNoYesManualYesNo Fax/TelAre you connecting an external telephone or external TAD (telephone answering device) to the machine?Do you want the machine to answer fax and telephone calls automatically?Are you using the voice message function of your external TAD (telephone answering device)?Do you want to use the machine for fax only?Are you using the built-in Message Center? See Message Center.NoYesManual* * We recommend you set Easy Receive to On.12/10 11:53 Fax12/10 11:53 Fax1
Chapter 636Using receive modes 6Some receive modes answer automatically (Fax Only and Fax/Tel). You may want to change the ring delay before using these modes. (See Ring Delay on page 37.)Fax only 6Fax only mode will automatically answer every call. If the call is a fax your machine will receive it.Fax/Tel 6Fax/Tel mode helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways:Faxes will be automatically received.Voice calls will start the F/T ring to tell you to pick up the line. The F/T ring is a fast double ring made by your machine.Also see F/T Ring Time (Fax/Tel mode only) and Ring Delay on page 37.Manual 6Manual mode turns off all automatic answering functions unless you are using the Distinctive Ring feature or you are using an external TAD with the FAX-1960C.To receive a fax in manual mode press Black Start or Color Start when you hear fax tones (short repeating beeps). You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine.Also see Easy Receive on page 37.Message Center (MC:Msg Ctr)(FAX-1960C only) 6Message Center (MC:Msg Ctr) helps you automatically manage incoming calls, by recognizing whether they are fax or voice calls and handling them in one of the following ways:Faxes will be automatically received.Voice callers can record a message.To set up the Message Center mode see page 55.External TAD 6External TAD mode lets an external answering device manage your incoming calls. Incoming calls will be handled in one of the following ways:Faxes will be automatically received.Voice callers can record a message on the external TAD.For more information see Connecting an external TAD (telephone answering device) on page 44.If Message Center Mode is On, it will override your receive mode setting. The screen shows MC:Msg Ctr If Message Center Mode is Off, the receive mode returns to your original setting. (See Message Center Mode on page 55.)
Receiving a Fax376Receive mode settings 6Ring Delay 6The Ring Delay sets the number of times the machine rings before it answers in Fax Only, Fax/Tel or MC:Msg Ctr (for FAX-1960C only) mode. If you have external or extension phones on the same line as the machine or subscribe to the telephone company’s Distinctive Ring service, choose the maximum number of rings. (See Using external and extension telephones on page 48 and Easy Receive on page 37.)If toll saver is on, then the ring delay setting has no effect. (See Setting toll saver on page 58.)aPress Menu, 2, 1, 1.bPress a or b to choose Ring Delay. Press OK.cPress a or b to choose how many times the line rings before the machine answers (00-04).Press OK.If you choose 00, the line will not ring at all.dPress Stop/Exit.F/T Ring Time (Fax/Tel mode only) 6If you set the Receive Mode to Fax/Tel, you need to decide how long the machine will signal you with its special pseudo/double-ring when you have a voice call. If it's a fax call, the machine receives the fax.This pseudo/double-ring happens after the initial ringing from the phone company. Only the machine rings and no other phones on the same line will ring with the special pseudo/double-ring. However, you can still answer the call on any telephone.aPress Menu, 2, 1, 2.bPress a or b to choose how long the machine will ring to alert you that you have a voice call (20, 30, 40 or 70 seconds).Press OK.cPress Stop/Exit.NoteEven if the caller hangs up during the pseudo/double-ringing, the machine will continue to ring for the set time. Easy Receive 6If Easy Receive is On:6The machine receives fax calls automatically, even if you lift the machine’s handset. Press Speaker Phone or the handset of an extension or external phone.When you see Receiving on the LCD or when you hear ‘chirps’ through the handset of an extension phone connected to another telephone wall jack, just replace the handset or Speaker Phone and your machine will do the rest.
Chapter 638If Easy Receive is Semi:6The machine will only receive a fax call if you answered it using the machine’s handset, Speaker Phone or cordless handset.If Easy Receive is Off:6You have to lift the machine’s hand set, press Speaker Phone or lift the handset of an external phone, and then press Black Start or Color Start on the machine.If you are not at your machine, press l 5 1 on the extension phone. (See Using external and extension telephones on page 48.)Note• If this feature is set to On, but your machine does not connect a fax call when you lift an extension or external phone handset, press the fax receive code l 5 1. • If you send faxes from a computer on the same phone line and the machine intercepts them, set Easy Receive to Off. aPress Menu, 2, 1, 3.bPress a or b to choose On, Semi or Off.Press OK.cPress Stop/Exit.Additional receiving operations 6Printing a reduced incoming fax 6If you choose On, the machine automatically reduces each page of an incoming fax to fit on one page of A4, Letter or Legal size paper.The machine calculates the reduction ratio by using the page size of the fax and your Paper Size setting (Menu, 1, 3).aMake sure you are in Fax mode .bPress Menu, 2, 1, 5. 5.Auto ReductioncUse a or b to select On or Off. Press OK.dPress Stop/Exit.Receiving a fax at the end of a conversation 6At the end of a conversation you can ask the other party to send you a fax before you both hang up.aAsk the other party to place the document in their machine and to press the Start or Send key.bWhen you hear the CNG tones (slowly repeating beeps), press Black Start or Color Start.c Replace the handset.
Receiving a Fax396Printing a fax from the memory 6If you are using the Paging or Fax Storage feature (Menu, 2, 5, 1), you can still print a fax from the memory when you are at your machine. (See Turning off Remote Fax Options on page 60.)aPress Menu, 2, 5, 3. 5.Remote Fax Opt 3.Print FaxbPress Black Start.
407Voice Operations 7Voice calls can be made either with the handset, cordless handset (FAX-1960C), the speaker phone (FAX-1960C), an extension or external telephone. You can dial manually or use Quick-Dial numbers.NoteIf you have FAX-1960C, please see the Digital Cordless Handset User’s Guide. Making a telephone call 7aTo start a voice call, choose one of the options below:(MFC-3360C and FAX-1860C) Pick up the handset. (FAX-1960C) Press Speaker Phone on the machine or Press (Talk) on the cordless handset.bWhen you hear the dial tone, enter a number using the dial pad, One Touch, Speed-Dial and Search.c(Speaker phone for FAX-1960C only)Speak clearly toward the microphone . dTo hang up, choose one of options below:(MFC-3360C and FAX-1860C) Replace the handset.(FAX-1960C) Press Speaker Phone on the machine or press (Off) on the cordless handset.Answering calls with the Speaker Phone (FAX-1960C only) 7When the machine rings, instead of lifting the handset, press Speaker Phone on the machine. Speak clearly toward the microphone . To end the call, press Speaker Phone.Hold 7If you want to put a call on hold, press the Hook/Hold or Hold/Intercom key. To release the call from hold pick up the handset (MFC-3360C and FAX-1860C) or press Speaker Phone (FAX-1960C only). Picking up an extension handset will not release the call from hold.Tone or pulse (Canada only) 7If you have a Pulse dialing service, but need to send Tone signals (for example, for telephone banking), follow the instructions below:a(MFC-3360C and FAX-1860C) Pick up the handset.(FAX-1960C) Press Speaker Phone.bPress # on the machine’s control panel. Any digits dialed after this will send tone signals.When you hang up, the machine will return to the Pulse dialing service.Telephone Services and External devices 7
Telephone Services and External devices417Fax/Tel mode when the power key is on 7When the machine is in Fax/Tel mode, it will use the F/T Ring Time (pseudo/double-ringing) to alert you to pick up a voice call.(MFC-3360C and FAX-1860C) If you are at the machine you can lift the handset to answer.(FAX-1960C) You can press Speaker Phone on the machine or press (Talk) on the cordless handset.If you are at an extension phone, you'll need to lift the handset during the F/T Ring Time and then press #51 between the pseudo/double rings. If no one is on the line, or if someone wants to send you a fax, send the call back to the machine by pressing l51.Fax/Tel mode when the power key is off 7You can change the default setting of the On/Off key to Fax Receive:On so that you can receive faxes when the power key is off. (See On/Off setting on page 18.) Fax/Tel mode will work in the following ways.When the machine is in Fax/Tel mode and F/T rings to tell you to pick up a voice call, you can only answer by picking up the machine’s handset.If you answer before the machine F/T rings, you can also pick up the call at an external or extension phone.Telephone services 7Your machine supports the Caller ID and Distinctive Ring subscriber telephone services that some telephone companies offer.Features like Voice Mail, Call Waiting, Call Waiting/Caller ID, Ring Master, answering services, alarm systems or other custom features on one phone line may affect the way your machine works. If you have Voice Mail on your phone line, please read the following carefully.Distinctive Ring 7Brother uses the term ‘Distinctive Ring’ but different telephone companies have other names for this service such as SmartRing, RingMaster, Teen-Ring, Indent-a-Call or Indent-a-Ring.What does your telephone company's ‘Distinctive Ring’ do? 7Your telephone company's Distinctive Ring service allows you to have more than one number on the same phone line. If you need more than one phone number, it is cheaper than paying for an extra line. Each phone number has its own distinctive ring pattern, so you will know which phone number is ringing. This is one way you can have a separate phone number for your machine.NotePlease call your telephone company for availability and rates.
Chapter 742What does Brother's ‘Distinctive Ring’ do? 7The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company's Distinctive Ring service. The new phone number on your line can just receive faxes.NoteYou must pay for your telephone company's Distinctive Ring service before you program the machine to work with it. Do you have Voice Mail? 7If you have Voice Mail on the phone line that you will install your new machine on, there is a strong possibility that Voice Mail and the machine will conflict with each other while receiving incoming calls. However, the Distinctive Ring feature allows you to use more than one number on your line, so both Voice Mail and the machine can work together without any problems. If each one has a separate phone number, neither will interfere with the other's operations.If you decide to get the Distinctive Ring service from the telephone company, you will need to follow the directions on next page to ‘register’ the new Distinctive Ring pattern they give you. This is so your machine can recognize its incoming calls.NoteYou can change or cancel the Distinctive Ring pattern at any time. You can switch it off temporarily, and turn it back on later. When you get a new fax number, make sure you reset this feature. Before you choose the ring pattern to register 7You can only register one Distinctive Ring pattern with the machine. Some ring patterns cannot be registered. The ring patterns below are supported by your Brother machine. Register the one your telephone company gives you.NoteIf the ring pattern you received is not on this chart, please call your telephone company and ask for one that is shown. The machine will only answer calls to its registered number.The first two rings are silent on the machine. This is because the fax must ‘listen’ to the ring pattern (to compare it to the pattern that was ‘registered’). (Other telephones on the same line will ring.)If you program the machine properly, it will recognize the registered ring pattern of the ‘fax number’ within 2 ring patterns and then answer with a fax tone. When the ‘voice number’ is called, the machine will not answer.Ring PatternRings1 long-long 2 short-long-short 3 short-short-long 4 very long (normal pattern)
Telephone Services and External devices437Registering the Distinctive Ring pattern 7Very Important!After you have set the Distinctive Ring feature to on, the receive mode is set to Manual automatically. You cannot change the receive mode to another mode while the Distinctive Ring is set to on.aPress Menu, 2, 0, 3. 0.Miscellaneous 3.DistinctivebPress a or b to choose Set.Press OK.cPress a or b to choose the stored ring pattern you want to use.Press OK.(You hear each pattern as you scroll through the four patterns. Make sure you choose the pattern that the telephone company gave you.)dPress Stop/Exit.Distinctive Ring is now set to on.Turning off Distinctive Ring 7aPress Menu, 2, 0, 3.bPress a or b to choose Off.Press OK.cPress Stop/Exit.NoteIf you turn off Distinctive Ring, the machine will stay in Manual receive mode. You will need to set the Receive Mode again. (See Choosing the Receive Mode on page 34.) Caller ID 7The Caller ID feature lets you use the Caller ID subscriber service offered by many local telephone companies. Call your telephone company for details. This service shows the telephone number, or name if it is available, of your caller as the line rings.After a few rings, the LCD shows the telephone number of your caller (and name, if available). Once you pick up the external phone's handset, the Caller ID information disappears from the LCD, but the call information stays stored in the Caller ID memory.You can see the first 16 characters of the number (or name).The Out of Area message means the call originated outside your Caller ID service area.The Private Call message means the caller has intentionally blocked transmission of information.You can print a list of the Caller ID information received by your machine. (See Printing Caller ID List on page 44.)NoteCaller ID service varies with different carriers. Call your local telephone company to find out about the kind of service available in your area.
Chapter 744Viewing Caller ID List 7Your machine stores information for the last thirty calls in the Caller ID list. You can view or print this list. When the thirty-first call comes in to the machine, it replaces information about the first call.aPress Menu, 2, 0, 4.bPress a or b to choose Display#.Press OK.The Caller ID of the last call will appear on the display. If no ID is stored, the beeper will sound and No Caller ID will appear on the display.cPress a or b to scroll through the Caller ID memory to choose the Caller ID you want to view, and then press OK. The LCD shows the caller's number and the date and time of the call.dDo one of the following:To return to the Caller ID listing, press d.To finish viewing, press Stop/Exit.Printing Caller ID List 7aPress Menu, 2, 0, 4.bPress a or b to choose Print Report.Press OK.If no ID is stored, the beeper will sound and No Caller ID will appear on the LCD.cPress Black Start or Color Start.dAfter printing has finished, press Stop/Exit.Connecting an external TAD (telephone answering device) 7You may choose to connect an external answering device. However, when you have an external TAD on the same telephone line as the machine, the TAD answers all calls and the machine ‘listens’ for fax calling (CNG) tones. If it hears them, the machine takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.The TAD must answer within four rings (the recommended setting is two rings). The machine cannot hear CNG tones until the TAD has answered the call, and with four rings there are only 8 to 10 seconds of CNG tones left for the fax ‘handshake’. Make sure you carefully follow the instructions in this guide for recording your outgoing message. We do not recommend using the toll saver feature on your external answering machine if it exceeds five rings.Note• If you do not receive all your faxes, reduce the Ring Delay setting on your external TAD.• If You Subscribe to your Telephone company's Distinctive Ring Service:You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company's Distinctive Ring service, have registered the distinctive ring pattern on your machine, and use that number as a fax number. The recommended setting is at least four rings on the external TAD when you have the telephone company's Distinctive Ring Service. You cannot use the Toll Saver setting.
Telephone Services and External devices457• If You Do Not Subscribe to Distinctive Ring Service:You must plug your TAD into the EXT. jack of your machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the phone line. (See the illustration below.) 1TADWhen the TAD answers a call, the LCD shows Ext. Tel in Use (for MFC-3360C and FAX-1860C) and Telephone (FAX-1960C). Connections 7The external TAD must be plugged into the jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack (unless you are using Distinctive Ring).aPlug the telephone line cord from the telephone wall jack into the jack labeled LINE.bPlug the telephone line cord from the external TAD into the jack labeled EXT. (Make sure this cord is connected to the TAD at the TAD's telephone line jack, and not its handset jack.)cSet your external TAD to four rings or less. (The machine's Ring Delay setting does not apply.)dRecord the outgoing message on your external TAD.eSet the TAD to answer calls.fDo one of the following:(MFC-3360C and FAX-1860C) Set the Receive Mode to External TAD. (See Choosing the Receive Mode on page 34.)(FAX-1960C) Set the receive mode to Manual.11
Chapter 746Recording an outgoing message (OGM) on an external TAD 7Timing is important in recording this message. The message sets up the ways to handle both manual and automatic fax reception.aRecord 5 seconds of silence at the beginning of your message. (This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop.)bLimit your speaking to 20 seconds.cEnd your 20-second message by giving your Fax Receive Code for people sending manual faxes. For example: ‘After the beep, leave a message or send a fax by pressing l51 and Start.’NoteWe recommend beginning your OGM with an initial 5-second silence because the machine cannot hear fax tones over a resonant or loud voice. You may try omitting this pause, but if your machine has trouble receiving, then you must re-record the OGM to include it. Special line considerations 7Roll over phone lines 7A roll over phone system is a group of two or more separate telephone lines that pass incoming calls to each other if they are busy. The calls are usually passed down or ‘rolled over’ to the next available phone line in a preset order.Your machine can work in a roll over system as long as it is the last number in the sequence, so the call cannot roll away. Do not put the machine on any of the other numbers; when the other lines are busy and a second fax call is received, the fax call will be sent to a line that does not have a fax machine. Your machine will work best on a dedicated line.Two-line phone system 7A two-line phone system is nothing more than two separate phone numbers on the same wall outlet. The two phone numbers can be on separate jacks (RJ11) or mixed into one jack (RJ14). Your machine must be plugged into an RJ11 jack. RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires (black, red, green, yellow). To test the type of jack, plug in a two-line phone and see if it can access both lines. If it can, you must separate the line for your machine. (See Easy Receive on page 37.)Converting telephone wall outlets 7There are three ways to convert to an RJ11 jack. The first two ways may require help from the telephone company. You can change the wall outlets from one RJ14 jack to two RJ11 jacks. Or you can have an RJ11 wall outlet installed and slave or jump one of the phone numbers to it.
Telephone Services and External devices477The third way is the easiest: Buy a triplex adapter. You can plug a triplex adapter into an RJ14 outlet. It separates the wires into two separate RJ11 jacks (Line 1, Line 2) and a third RJ14 jack (Lines 1 and 2). If your machine is on Line 1, plug the machine into L1 of the triplex adapter. If your machine is on Line 2, plug it into L2 of the triple adapter.Triplex Adapter 7Installing machine, external two-line TAD and two-line telephone 7When you are installing an external two-line telephone answering device (TAD) and a two-line telephone, your machine must be isolated on one line at both the wall jack and at the TAD. The most common connection is to put the machine on Line 2, which is explained in the following steps. The back of the two-line TAD must have two telephone jacks: one labeled L1 or L1/L2, and the other labeled L2. You will need at least three telephone line cords, the one that came with your machine and two for your external two-line TAD. You will need a fourth line cord if you add a two-line telephone.aPut the two-line TAD and the two-line telephone next to your machine.bPlug one end of the telephone line cord for your machine into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the back of the machine.cPlug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter. Plug the other end into the L1 or L1/L2 jack of the two-line TAD. dPlug one end of the second telephone line cord for your TAD into the L2 jack of the two-line TAD. Plug the other end into the EXT. jack on the left side of the machine. 1 Triplex Adapter2 Two Line Phone3 External Two Line TAD4 MachineYou can keep two-line telephones on other wall outlets as always. There are two ways to add a two-line telephone to the machine's wall outlet. You can plug the telephone line cord from the two-line telephone into the L1+L2 jack of the triplex adapter. Or you can plug the two-line telephone into the TEL jack of the two-line TAD.Multi-line connections (PBX) 7We suggest you ask the company who installed your PBX to connect your machine. If you have a multi line system we suggest you ask the installer to connect the unit to the last line on the system. This prevents the machine being activated each time the system receives telephone calls. If all incoming calls will be answered by a switchboard operator we recommend that you set the Receive Mode to Manual.We cannot guarantee that your machine will operate properly under all circumstances when connected to a PBX. Any difficulties with sending or receiving faxes should be reported first to the company who handles your PBX.RJ14RJ11RJ141234
Chapter 748External and extension phones 7Connecting an external or extension telephone 7You can connect a separate telephone (or telephone answering device) directly to your machine as shown in the diagram below.Connect the telephone line cord to the jack labeled EXT. 1 Extension telephone2 External telephoneWhen you are using an external phone, the LCD shows Ext. Tel in Use (MFC-3360C and FAX-1860C) and Telephone (FAX-1960C only)Using external and extension telephones 7If you answer a fax call on an extension or an external telephone connected to the EXT. jack of the machine, you can make your machine take the call by using the Fax Receive Code. When you press the Fax Receive Code l51, the machine starts to receive the fax.If the machine answers a voice call and pseudo/double-rings for you to take over, use the Telephone Answer Code #51 to take the call at an extension phone. (See F/T Ring Time (Fax/Tel mode only) on page 37.)If you answer a call and no one is on the line: 7You should assume that you're receiving a manual fax.Press l 51 and wait for the chirp or until the LCD shows Receiving, and then hang up.NoteYou can also use the Easy Receive feature to make your machine automatically take the call. (See Easy Receive on page 37.) Using a non-Brother cordless external telephone (MFC-3360C and FAX-1860C) 7If your non-Brother cordless telephone is connected to the EXT. jack of the machine and you typically carry the cordless handset elsewhere, it is easier to answer calls during the Ring Delay. If you let the machine answer first, you will have to go to the machine so you can press Hook/Hold or Speaker Phone to send the call to the cordless handset.12
Telephone Services and External devices497Using remote codes 7Fax receive code 7If you answer a fax call on an extension or external telephone, you can tell your machine to receive it by dialing the fax receive code l51. Wait for the chirping sounds then replace the handset. (See Easy Receive on page 37.) Your caller will have to press Start to send the fax.Telephone answer code 7If you receive a voice call and the machine is in F/T mode, it will start to sound the F/T (double) ring after the initial ring delay. If you pick up the call on an extension phone you can turn the F/T ring off by pressing #51 (make sure you press this between the rings).Changing the remote codes 7The preset Fax Receive Code is l51. The preset Telephone Answer Code is #51. If you want to, you can replace them with your own codes.aPress Menu, 2, 1, 4. 1.Setup Receive 4.Remote CodesbPress a or b to choose On (or Off).Press OK.cEnter the new Fax Receive Code.Press OK.dEnter the new Telephone Answer Code.Press OK.ePress Stop/Exit.Note• If you are always disconnected when accessing your external TAD remotely, try changing the Fax Receive Code and Telephone Answer Code to another three-digit code (such as ### and 999).• Remote Codes might not work with some telephone systems.
508How to Dial 8Manual dialing 8Press all of the digits of the fax number. One-Touch Dialing 8Press the One-Touch key that stores the number you want to call. To dial One-Touch numbers 6 to 10, hold down Shift as you press the One-Touch key. Speed-Dialing 8aPress Search/Speed Dial, the # (pound) key, and then the two digit Speed-Dial number. NoteIf the LCD shows Not Registered when you enter a One-Touch number or a Speed-Dial number, a number has not been stored at this location. Dialing and storing numbers 8 Two-digit number
Dialing and storing numbers518Search 8You can search for names you have stored in the One-Touch and Speed-Dial memories. Press Search/Speed Dial and the menu keys to search numerically or use the dial pad and then the menu keys to search alphabetically. 1 To search numerically.2 To search alphabetically, you can use the dial pad to enter the first letter of the name you are looking for.Fax Redial 8If you are sending a fax manually and the line is busy, press Redial/Pause, and then press Black Start or Color Start to try again. If you want to make a second call to the last number dialed, you can save time by pressing Redial/Pause and Black Start or Color Start. Redial/Pause only works if you dialed from the control panel.If you are sending a fax automatically and the line is busy, the machine will automatically redial one time after five minutes.Storing numbers 8You can set up your machine to do the following types of easy dialing: One-Touch, Speed-Dial and Groups for broadcasting faxes. When you dial a Quick-Dial number, the LCD shows the name, if you stored it, or the number.NoteIf you lose electrical power, the Quick-Dial numbers that are in the memory will not be lost. Storing a pause 8Press Redial/Pause to put a 3.5-second pause between numbers. If you are dialing access codes and credit card numbers or overseas, you can press Redial/Pause as many times as needed to increase the length of the pause.12
Chapter 852Storing One-Touch Dial numbers 8Your machine has 5 One-Touch keys where you can store 10 fax or phone numbers for automatic dialing. To access numbers 6 to 10, hold down Shift as you press the One-Touch key.aPress Menu, 2, 3, 1.bPress the One-Touch key where you want to store a number.cEnter the number (up to 20 digits). Press OK.dDo one of the following:Enter the name using the dial pad (up to 16 characters). (To help you enter letters, see Entering Text on page 121.) Press OK. To store the number without a name, press OK. eDo one of the following:To store another One-Touch number, go to step b.To finish storing One-Touch numbers, press Stop/Exit.Storing Speed-Dial numbers 8You can store up to 100 2-digit Speed-Dial locations with a name. When you dial you will only have to press a few keys (For example: Search/Speed Dial #, the two-digit number, and Black Start or Color Start).aPress Menu, 2, 3, 2.bUse the dial pad to enter a 2-digit Speed-Dial location number (00-99).Press OK.cEnter the fax or telephone number (up to 20 digits).Press OK.dDo one of the following:Enter the name (up to 16 characters) using the dial pad.Press OK. (To help you enter letters, see Entering Text on page 121.)To store the number without a name, press OK.eDo one of the following:To store another Speed-Dial number, go to step b.To finish the setting, press Stop/Exit.
Dialing and storing numbers538Changing One-Touch and Speed-Dial numbers 8If you try to store a One-Touch or Speed-Dial number where a number has already been stored, the LCD will show the name or number that has been stored there, and will ask you to do one of the following: Press 1 to change the stored number. #05:Mike 1.Change 2.ExitPress 2 to exit without making a change.If you chose 1, you will be able to change the stored number and name, or enter a new one. Follow the instructions below:aEnter a new number. Press OK.bEnter a new name. Press OK.To change a character, use d or c to position the cursor under the character you want to change, then press Clear/Back. Re-enter the character. Setting up Groups for broadcasting 8If you regularly want to send the same fax message to many fax numbers you can set up a Group. Groups are stored on a One-Touch key or a Speed-Dial number. Each group uses up a One-Touch key or a Speed-Dial location. You can then send the fax message to all the numbers stored in a Group just by pressing a One-Touch key or entering a Speed-Dial number, and then pressing Black Start.Before you can add numbers to a Group, you need to store them as Speed-Dial numbers. You can have up to six small Groups, or you can assign up to 99 numbers to one large Group.aPress Menu, 2, 3, 3. 3.Setup GroupsbChoose an empty location where you want to store the Group in one of the following ways:Press a One-Touch key. Press Search/Speed Dial and enter a two-digit location. Press OK.cUse the dial pad to enter a Group number (1 to 6).Press OK. Setup Group:G01
Chapter 854dTo add One-Touch or Speed-Dial numbers to the Group follow the instructions below:For example, for One-Touch number 6 press One-Touch key 6.For example, for Speed-Dial location 09, press Search/Speed Dial, and then press 0 9 on the dial pad.The LCD will display your chosen One-Touch numbers with a l, and Speed-Dial numbers with a # as shown in the illustration. G01:l06 #09ePress OK when you have finished adding numbers.fUse the dial pad to enter a name for the Group.Press OK.gPress Stop/Exit.NoteYou can easily print a list of all your Speed-Dial numbers. Numbers that are part of a group will be marked in the GROUP column. (See How to print a report on page 66.) Dialing access codes and credit card numbers 8You can combine more than one Quick-Dial number when you dial. This feature may be useful if you need to dial an access code for a cheaper rate long distance carrier.For example, you might have stored ‘555’ on Speed-Dial #03 and ‘7000’ on Speed-Dial #02. You can use them both to dial ‘555-7000’ if you press the following keys:Search/Speed Dial, #03, Search/Speed Dial, #02, and Black Start or Color Start.Numbers can be added manually by entering them on the dial pad:Search/Speed Dial, #03, 7, 0, 0, 1 (on the dial pad), and Black Start or Color Start.This would dial ‘555-7001’. You can also add a pause by pressing the Redial/Pause key.
5599Message Center Mode 9The Message Center feature will store up to 99 incoming voice or fax messages. Messages are stored in the order in which they are received.Voice messages can be up to 3 minutes in length, and can also be picked up remotely (See Setting a Remote Access Code on page 61.) The number of messages you can store will depend on how much memory is being used by other features (for example, delayed and stored faxes).In the event of a power failure your machine will retain messages that are in the memory for approximately 24 hours. Setting up the Message Center 9Recording the Message Center outgoing message (Msg Ctr OGM) is the first step you need to follow before you can use the Message Center. To enter Message Center mode, follow the steps below: aRecord your Message Center OGM.bPress and hold until it lights to activate the Message Center.Outgoing message (OGM) 9Recording your OGM 9You can record the following two different types of OGM:Your OGM must be less than 20 seconds long.aPress Menu, 2, 7, 1.The LCD prompts you to choose an OGM.bPress a or b to choose Msg Ctr OGM.cPress a or b to choose Record OGM. Press OK.dRecord your message, do following:Speak clearly toward the integrated microphone to record your message. Press Stop/Exit when finished. The Message Center will play your OGM back to you. ePress Stop/Exit.Message Center mode (FAX-1960C only) 9Msg CtrThis message will be played when a call is received. The caller will be able to leave a voice or fax message.F/T This message is played when a call is received and your machine is set to Fax/Tel mode. The caller will not be able to leave a message. See page 56.
Chapter 956Listening to your OGM 9aPress Menu, 2, 7, 1.bPress a or b to choose Msg Ctr OGM.cPress a or b to choose Play OGM. Press OK.dPress Stop/Exit. Erasing your OGM 9aPress Menu, 2, 7, 1.bPress a or b to choose Msg Ctr OGM or F/T OGM, then press OK.cPress a or b to choose Erase OGM. Press OK.dDo one of the following:Press 1 to erase the OGM.Press 2 to exit without erasing.ePress Stop/Exit. Fax/Tel OGM 9If your machine is set to Fax/Tel receive mode, this message will be played by your Brother machine to a caller. Unlike the Msg Ctr OGM, the caller will not be able to leave a message.To record your Fax/Tel OGM follow the instructions page 55. If you need to review the steps for setting up the Fax/Tel receive mode, Receiving a Fax on page 34.Activating Message Center memory 9When the light glows, Message Center mode is active. Press and hold until it lights to enter MC:Msg Ctr mode. MC:Msg CtrManaging your messages 9Message Indicator 9The light flashes if you have any new messages waiting for you.The LCD displays the total number of voice and fax messages stored in the Message Center memory. Voice:03 Fax:00Fax messages are only stored when Fax Storage is turned on. To turn fax storage on press Menu 2, 5, 1.Playing voice messages 9All messages are played in the order they were recorded. The LCD shows the number of the current message, the total number of messages, and the time and date the message was recorded.Follow the steps below to listen to your voice messages:aPress Play.The following commands are available when playing messages:bPress Stop/Exit.l Repeats a message# Skips to the next message or Adjusts the volume
Message Center mode (FAX-1960C only)579Printing fax messages 9Once you print a new fax message stored in memory it will automatically be erased from the memory.aPress Play. After two seconds, the fax machine begins to play voice messages. bIf Fax Storage is on, and there are fax messages in memory, the LCD displays the following: Print Fax 1.Yes 2.NocDo one of the following: Press 1 to print your faxes. Press 2 to exit without printing. Erasing incoming messages 9To erase voice messages individually9aPress Play.The machine will sound a two second beep and begins message playback. Each message is preceded by one long beep, and followed by two short beeps.bTo erase a specific message, press Erase immediately after the two short beeps, or while the message is playing.cDo one of the following: Erase this Msg.? 1.Yes 2.NoPress 1 to erase the message. Press 2 to exit without erasing. dPress Stop/Exit.To erase all of your messages 9aPress Erase.bPress a or b to choose one of the options below. Then press OK.cDo one of the following:Press 1 to erase all of your messages. Press 2 to cancel. dPress Stop/Exit.Voice: All voice messageFax All fax messagesErase All Msg.?All voice and fax message
Chapter 958Additional Message Center operations 9Setting maximum time for incoming messages 9Your machine’s default setting will save incoming messages up to 30 seconds long. To change this setting follow the steps below:aPress Menu, 2, 7, 2. Setup Msg Ctr 2.ICM Max.TimebPress a or b to choose the maximum time setting for incoming messages (30, 60, 120 or 180 seconds). Press OK.cPress Stop/Exit.Setting toll saver 9When the toll saver feature is on, the machine will answer after two rings if you do have voice or fax messages, and after four rings if you do not have any messages.This way, when you call your machine for remote retrieval, if it rings three times, you have no messages and can hang up to avoid a toll charge. The toll saver feature is only available when Message Center mode is on. When toll saver is On, it overrides your ring delay setting.If you are using Distinctive Ring, do not use the Toll Saver feature.aMake sure you are in fax mode. If not then press (Fax).bPress Menu, 2, 1, 1. Setup Receive Toll SavercPress a or b to choose Toll Saver. Press OK.dPress a or b to choose On (or Off). Press OK.ePress Stop/Exit. ICM Recording Monitor 9This feature lets you turn the speaker volume for voice messages On or Off. When you turn the monitor Off, you will not hear messages as they come in. aPress Menu, 2, 7, 3. Setup Msg Ctr 3.ICM Rec.MonitrbUse a or b to choose Off or On. Press OK.cPress Stop/Exit.
591010Remote fax options ARE NOTavailable for color fax.You can only use one remote fax option at a time.Fax Forwarding 10The fax forwarding feature lets you automatically forward your received faxes to another machine. If you choose Backup Print:On the machine will also print the fax (this is a safety feature in case there is a power failure).aPress Menu, 2, 5, 1. 1.Fwd/Page/StorebPress a or b to choose Fax Forward.Press OK.The LCD will ask you to enter the fax number you want your faxes to be forwarded to.cEnter the forwarding number (up to 20 digits).Press OK.dPress a or b to choose Backup Print:On or Backup Print:Off.Press OK.NoteWhen Fax Forwarding is turned on your machine will only receive black & white faxes into memory. Color faxes will not be received, unless the sending machine converts them to black & white before sending. ePress Stop/Exit.Paging 10When you choose Paging, your machine dials the pager number you have programmed, and then dials your Personal identification Number (PIN). This activates your pager so you will know that you have a fax message in the memory.aPress Menu, 2, 5, 1. 1.Fwd/Page/StorebPress a or b to choose Paging.Press OK.cEnter your pager phone number followed by # # (up to 20 digits).Press OK.Do not include the area code if it is the same as that of your machine. For example, press:1 8 0 0 5 5 5 1 2 3 4 # #.dDo one of the following:If your pager needs a PIN, enter the PIN, press #, press Redial/Pause, and then enter your fax number followed by # #.Press OK.For example, press:1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # #.If you do not need a PIN, press:Redial/Pause, and then enter your fax number followed by # #.Press OK.For example, press:Redial/Pause 1 8 0 0 5 5 5 6 7 8 9 # #ePress Stop/Exit.Remote fax options 10
Chapter 1060Note• You cannot change a paging number or PIN remotely. • If you have set Paging, a backup copy will automatically be printed at the machine.•If Paging is turned on your machine cannot receive a color fax unless the sending machine converts it to black & white.•If you want to be paged for voice messages, make sure you press the MC on/off key to turn the Message Center on. Fax Storage 10The fax storage feature lets you store your received faxes in the machine’s memory. You can retrieve stored fax messages from a fax machine at another location using the remote retrieval commands. (See Retrieving fax messages on page 62.) Your machine will automatically print a copy of the stored fax.aPress Menu, 2, 5, 1. 1.Fwd/Page/StorebPress a or b to choose Fax Storage.Press OK.cPress Stop/Exit.NoteIf Fax Storage is turned on your machine cannot receive a color fax unless the sending machine converts it to black & white. Changing Remote Fax Options 10If received faxes are left in your machine's memory when you change the remote fax options, the LCD will ask you one of the following messages: Erase All Fax? 1.Yes 2.No Print All Fax? 1.Yes 2.NoIf you press 1, faxes in the memory will be erased or printed before the setting changes. If a backup copy has already been printed it will not be printed again.If you press 2, faxes in the memory will not be erased or printed and the setting will be unchanged.Turning off Remote Fax Options 10aPress Menu, 2, 5, 1. 1.Fwd/Page/StorebPress a or b to choose Off.Press OK.cPress Stop/Exit.NoteThe LCD will give you more options if there are received faxes still in your machine’s memory. (See Changing Remote Fax Options on page 60.)
Remote fax options6110Remote Retrieval 10You can call your machine from any touch tone telephone or fax machine, then use the remote access code and remote commands to retrieve fax messages.Setting a Remote Access Code 10The remote access code lets you access the remote retrieval features when you are away from your machine. Before you use the remote access and retrieval features, you have to set up your own code. The factory default code is inactive code (---l).aPress Menu, 2, 5, 2. 2.Remote AccessbEnter a three-digit code using numbers 0-9, l, or #.Press OK. (The preset ‘l’ cannot be changed.)cPress Stop/Exit.NoteDo not use the same code as your fax receive code (l 5 1) or telephone answer code (# 5 1). (See Using external and extension telephones on page 48.) You can change your code at any time by entering a new one. If you want to make your code inactive, press Clear/Back in step b to restore the inactive setting (---l) and press OK.Using your Remote Access Code 10aDial your fax number from a telephone or another fax machine using touch tone.bWhen your machine answers, enter your remote access code (3 digits followed by l).cThe machine signals if it has received messages:1 long beep — Fax messages2 long beeps — Voice messages (FAX-1960C only)3 long beeps — Fax & Voice messages (FAX-1960C only) No beeps — No messagesdWhen the machine gives two short beeps, enter a command.The machine will hang up if you wait longer than 30 seconds to enter a command. The machine will beep three times if you enter an invalid command.ePress 9 0 to reset the machine when you have finished.fHang up.NoteIf your machine is set to Manual mode and you want to use the remote retrieval features, wait about 2 minutes after it starts ringing, and then enter the remote access code within 30 seconds.
Chapter 1062Retrieving fax messages 10aDial your fax number from a telephone or another fax machine using touch tone.bWhen your machine answers, enter your remote access code (3 digits followed by l). If you hear one long beep, you have messages.cWhen you hear two short beeps, press 962.dWait for the long beep, use the dial pad to enter the number (up to 20 digits) of the remote fax machine where you want your fax messages sent to, followed by ##.NoteYou cannot use l and # as dial numbers. However, press # if you want to create a pause. ePress 90 to reset the machine when you have finished.fHang up after you hear your machine beep. Your machine will call the other fax machine, which will then print your fax messages.NoteYou can insert a pause in a fax number by using the # key. Changing your Fax Forwarding number 10You can change the default setting of your fax forwarding number from another telephone or fax machine using touch tone.aDial your fax number from a telephone or another fax machine using touch tone.bWhen your machine answers, enter your remote access code (3 digits followed by l) at once. If you hear one long beep, you have messages.cWhen you hear two short beeps, press 954.dWait for the long beep, and then use the dial pad to enter the new number (up to 20 digits) of the remote fax machine where you want your fax messages forwarded followed by # #.ePress 9 0 to reset the machine when you have finished.fHang up after you hear your machine beep.NoteYou can insert a pause in a fax number by using the # key.
Remote fax options6310Remote fax commands 10Follow the commands below to access features when you are away from the machine. When you call the machine and enter your remote access code (3 digits followed by l), the system will give two short beeps and you must enter a remote command.Remote commands Operation details91 Playing Voice messages (FAX-1960C only)After one long beep, the machine plays the ICMs.1 Repeat or Skip Backward Press 1 while listening to an ICM to repeat it. If you press 1 before a message, you will hear the previous message.2 Skip Forward While playing the ICM, you can skip to the next message.9 STOP Playing Stop Playing the ICM. 93 Erase all ICM (FAX-1960C only) If you hear one long beep, the erase is accepted. If you hear three short beeps, you cannot erase the ICMs because all voice messages have not been played or there are no voice messages to erase.*This code erases all recorded messages, not one at a time.94 Play and Record OGM in Memory (FAX-1960C only)1 Play 1 Msg Ctr OGM The machine plays the selected OGM. You can stop playing OGMs by pressing 9.2 F/T OGM2 Record 1 Msg Ctr OGM After one long beep, you can record the selected OGM. You will hear the message played once. You can stop recording the message by pressing 9.2 F/T OGM95 Change the Fax Forwarding, Paging or Fax Storage settings1 OFF You can choose Off after you have retrieved or erased all your messages.2 Fax Forwarding If you hear one long beep, the change has been accepted. If you hear three short beeps, you cannot change it because something has not been set up (for example, registering a Fax Forwarding number). You can register your Fax Forwarding number by entering 4. (See Changing your Fax Forwarding number on page 62.)3 Paging4 Fax Forwarding number6 Fax Storage 96 Retrieve a fax2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages. (See Retrieving fax messages on page 62.)3 Erase faxes from the memory If you hear one long beep, fax messages have been erased from the memory.97 Check the receiving status (Except FAX-1960C)1 Fax You can check whether your machine has received any faxes. If yes, you will hear one long beep. If no, you will hear three short beeps.
Chapter 106497 Check the receiving status (FAX-1960C only)1 Fax You can check whether your machine has received any fax or voice messages. If yes, you will hear one long beep. If no, you will hear three short beeps.2 Voice98 Change the Receive Mode (Except for FAX-1960C) 1 External TAD If you hear one long beep, your change has been accepted.2 Fax/Tel3 Fax Only98 Check the receiving status (FAX-1960C only)1 Msg Ctr If you hear one long beep, your change has been accepted.2 Fax/Tel3 Fax Only90 Exit Pressing 9 0 will allow you to exit Remote Retrieval. Wait for the long beep, then replace the handset.Remote commands Operation details
651111Fax reports 11You need to set up the Transmission Verification Report and Journal Period using the Menu keys.Transmission Verification Report 11You can use the Transmission Report as proof that you sent a fax. This report lists the time and date of transmission and whether the transmission was successful (OK). If you choose On or On+Image, the report will print for every fax you send.If you send a lot of faxes to the same place, you may need more than the job numbers to know which faxes you must send again. Choosing On+Image or Off+Image will print a section of the fax's first page on the report to help you remember.When the Verification Report is turned Off or Off+Image, the Report will only print if there is a transmission error, with NG in the RESULT column.aPress Menu, 2, 4, 1.bPress a or b to choose Off+Image, On, On+Image or Off.Press OK.cPress Stop/Exit.Fax Journal (activity report) 11You can set the machine to print a journal at specific intervals (every 50 faxes, 6, 12 or 24 hours, 2 or 7 days). If you set the interval to Off, you can still print the report by following the steps in How to print a report on page 66. The default setting is Every 50 Faxes.aPress Menu, 2, 4, 2.bPress a or b to choose an interval.Press OK.(If you choose 7 days, the LCD will ask you to choose the first day for the 7-day countdown.)6, 12, 24 hours, 2 or 7 daysThe machine will print the report at the chosen time and then erase all jobs from its memory. If the machine's memory becomes full with 200 jobs before the time you chose has passed, the machine will print the Journal early and then erase all jobs from the memory. If you want an extra report before it is due to print, you can print it without erasing the jobs from the memory.Every 50 FaxesThe machine will print the Journal when the machine has stored 50 jobs.cEnter the time to start printing in 24-hour format.Press OK.(For example: enter 19:45 for 7:45 PM.)dPress Stop/Exit.Printing Reports 11
Chapter 1166Reports 11The following reports are available: How to print a report 11aPress Menu, 4.bChoose one of the options below:Press a or b to choose the report you want. Press OK.Enter the number of the report you want to print. For example, press 2 to print the Help List.cPress Black Start.1.TransmissionPrints a Transmission Verification Report for your last transmission.2.Help ListA help list about how to quickly program your machine.3.Quick-DialLists names and numbers stored in the One-Touch and Speed-Dial memory, in numerical order.4.Fax JournalLists information about the last incoming and outgoing faxes. (TX: Transmit.) (RX: Receive.)5.User SettingsLists your settings.
671212Polling lets you set up your machine so other people can receive faxes from you, but they pay for the call. It also lets you call somebody else’s fax machine and receive a fax from it, so you pay for the call. The polling feature needs to be set up on both machines for this to work. Not all fax machines support polling.Polling receive 12Polling receive lets you call another fax machine to receive a fax.Setup for polling receive 12aMake sure you are in Fax mode .bPress Menu, 2, 1, 6. 6.Polling RXcEnter the fax number you are polling.dPress Black Start or Color Start.The LCD shows Dialing.Sequential polling 12The machine can request documents from several fax machines in one operation. Afterwards, a Sequential Polling Report will be printed.aMake sure you are in Fax mode .bPress Menu, 2, 1, 6. 6.Polling RXcSpecify the fax machines you want to poll by using One-Touch, Speed-Dial, Search, a Group or the dial pad. You must press OK between each location.dPress Black Start or Color Start.The machine polls each number or Group number in turn for a document.Press Stop/Exit while the machine is dialing to cancel the polling process.To cancel all sequential polling receive jobs, see Checking and canceling waiting jobs on page 32.Polling 12
Chapter 1268Polled transmit(Black & White only) 12Polled Transmit is when you set up your machine to wait with a document so another fax machine can call and retrieve it.Setup for polled transmit 12aMake sure you are in Fax mode .bLoad your document.cPress Menu, 2, 2, 6. 6.Polled TXdPress a or b to choose On (or Off).Press OK. 1.Doc 2.MemoryeDo one of the following:Press 1 to leave a paper document waiting in the ADF.If you want to use the ADF before the paper document is polled, you must cancel the job.Press 2 to scan the document into the memory.fThe LCD shows: Other Settings 1.Yes 2.NogPress 2 and press Black Start.NoteIf the document will be stored in the memory it can be retrieved by any other fax machine until you delete it from the memory. (See Checking and canceling waiting jobs on page 32.)
Section IIICopy IIIMaking copies 70
7013How to copy 13Entering Copy mode 13Press (Copy) to enter Copy mode. The default setting is Fax. You can change the number of seconds or minutes that the machine stays in Copy mode. (See Mode Timer on page 19.) The LCD shows the default copy setting: 1 Copy Ratio2Quality3 No of CopiesMaking a single copy 13aMake sure you are in Copy mode .bLoad your document.cPress Black Start or Color Start.Making multiple copies 13aMake sure you are in Copy mode .bLoad your document.cUse the dial pad to enter the number of copies (up to 99).dPress Black Start or Color Start.NoteTo sort your copies, press Options or Copy Options. (See Sorting copies using the ADF (Black & White only) on page 74.) Stop copying 13To stop copying, press Stop/Exit.Copy keys 13When you want to quickly change the copy settings temporarily for the next copy, use the Copy keys. The machine returns to its default settings one minute after it finishes copying, or if the mode timer returns the machine to Fax mode. For more information see Mode Timer on page 19.Making copies 13123 MFC-3360C FAX-1860C and FAX-1960C
Making copies7113Changing copy quality 13You can choose from a range of quality settings. The default setting is Normal.To temporarily change the quality setting, follow the instructions below:aMake sure you are in Copy mode .bLoad your document.cUse the dial pad to enter the number of copies (up to 99).dDo one of the following:(MFC-3360C) Press Quality.(FAX-1860C and FAX-1960C) Press Copy Options and a or b to choose Quality.Press OK.ePress a or b to choose Normal, Fast or Best. Press OK.fPress Black Start or Color Start.To change the default setting, follow the instructions below:aPress Menu, 3, 1. 1.QualitybPress a or b to choose Normal, Fast or Best. Press OK.cPress Stop/Exit.Enlarging or reducing the image copied 13You can select the following enlargement or reduction ratios:Custom(25-400%) allows you to enter a ratio from 25% to 400%.To enlarge or reduce the next copy follow the instructions below:aMake sure you are in Copy mode .bLoad your document.cUse the dial pad to enter the number of copies (up to 99).dPress Options or Copy Options and aor b to choose Enlarge/Reduce.Press OK.Normal Normal is the recommended mode for ordinary printouts. This produces good copy quality with good copy speed.Fast Fast copy speed and lowest ink consumption. Use to save time printing documents to be proof-read, large documents or many copies.Best Use best mode to copy precise images such as photographs. This provides the highest resolution and the slowest speed.Press or and a or b to choose Enlarge/ReduceCustom(25-400%)200%198% 4"x6"iA4186% 4"x6"iLTR142% A5iA4104% EXEiLTR100%97% LTRiA493% A4iLTR83% LGLiA478% LGLiLTR69% A4iA550%
Chapter 1372eChoose one of the options below:Use a or b to choose the enlargement or reduction ratio you want. Press OK.Use a or b to choose Custom(25-400%). Press OK. Use the dial pad to enter an enlargement or reduction ratio from 25% to 400%. (For example, press 5 3 to enter 53%.) Press OK.fPress Black Start or Color Start.NotePage Layout Options 2 in 1(P), 2 in 1(L), 4 in 1(P) or 4 in 1(L) are not available with Enlarge/Reduce. Copy options 13When you want to quickly change the copy settings temporarily for the next copy, use the Options or Copy Options keys. NoteYou can save the copy settings you use most often by setting them as default. You can find instructions on how to do this in the section for each feature. Press Menu selection/OptionsPagePress or Paper TypePlain PaperInkjet PaperBrother PhotoOther PhotoTransparency75Paper SizeLetterLegalA4A54"(W)x 6"(H)76Brightness- nnonn +74Stack/SortStackSort74Page LayoutOff(1 in 1)2in1(P)2in1(L)4in1(P)4in1(L)73No. ofCopiesNo. of Copies:01(01-99)
Making copies7313Making N in 1 copies 13The N in 1 copy feature can help you save paper by letting you copy two or four pages onto one printed page.Important 13Please make sure paper size is set to Letter or A4.You cannot use the Enlarge/Reduce setting with the N in 1.N in 1 color copies are not available.(P) means Portrait and (L) means Landscape.aMake sure you are in Copy mode .bLoad your document.cUse the dial pad to enter the number of copies (up to 99).dPress Options or Copy Options and a or b to select Page Layout.Press OK.ePress a or b to select Off(1 in 1), 2in1(P), 2in1(L), 4in1(P), or 4in1(L).Press OK.fPress Black Start to scan the document. NoteIf photo paper is selected as the paper type setting for N in 1 copies, the images will be printed as if plain paper had been selected. Place your document face down in the direction shown below:2 in 1 (P) 2 in 1 (L) 4 in 1 (P) 4 in 1 (L)
Chapter 1374Sorting copies using the ADF(Black & White only) 13You can sort multiple copies. Pages will be stacked in the order 1 2 3, 1 2 3, 1 2 3, and so on.aMake sure you are in Copy mode .bLoad your document.cUse the dial pad to enter the number of copies (up to 99).dPress Options or Copy Options and a or b to select Stack/Sort.Press OK.ePress a or b to select Sort. Press OK.fPress Black Start.Adjusting Brightness, Contrast and Color 13Brightness 13To temporarily change the brightness setting, follow the instructions below:aMake sure you are in Copy mode . bLoad your document.cUse the dial pad to enter the number of copies (up to 99).dPress Options or Copy Options and a or b to select Brightness.Press OK. -nnonn+ eePress a or b to make the copy lighter or darker. Press OK.fPress Black Start or Color Start.To change the default setting follow the instructions below:aPress Menu, 3, 2.bPress a or b to make the copy lighter or darker. Press OK.cPress Stop/Exit.
Making copies7513Contrast 13Adjust the contrast to help an image look sharper and more vivid.To change the default setting follow the instructions below:aPress Menu, 3, 3. 3.ContrastbPress a or b to change the contrast. Press OK.cPress Stop/Exit.Color saturation 13The color saturation can only be changed through the default setting.aPress Menu, 3, 4. 4.Color AdjustbPress a or b to choose 1.Red, 2.Green or 3.Blue. Press OK.cPress a or b to change the color saturation. Press OK.dChoose one of the options below:Return to b to select the next color.Press Stop/Exit.Paper options 13Paper type 13If you are copying on special paper, be sure to select the type of paper you are using so you will get the best print quality.aMake sure you are in Copy mode . bLoad your document.cUse the dial pad to enter the number of copies (up to 99).dPress Options or Copy Options and a or b to select Paper Type.Press OK.ePress a or b to choose the type of paper you are using (Plain Paper, Inkjet Paper, Brother Photo, Other Photo or Transparency). Press OK.fPress Black Start or Color Start.NoteTo change the default paper type setting see Paper Type on page 19.
Chapter 1376Paper size 13If copying on paper other than Letter or A4 size, you will need to change the paper size setting. You can copy on Letter, Legal, A4, A5 or Photo 4"(W) × 6"(H) paper.aMake sure you are in Copy mode .bLoad your document.cUse the dial pad to enter the number of copies (up to 99).dPress Options or Copy Options and a or b to select Paper Size.Press OK.ePress a or b to choose the size of paper you are using Letter, Legal, A4, A5 or 4"(W)x 6"(H). Press OK.fPress Black Start or Color Start.NoteTo change the default paper type setting see Paper Size on page 19.
Section IVSoftware IVSoftware features (MFC-3360C only) 78
7814The CD-ROM includes the Software User’s Guide for features available when connected to a computer (for example, printing and scanning). The guide has easy to use links that, when clicked, will take you directly to a particular section.You can find information on these features:PrintingScanningControlCenter3 (for Windows®)ControlCenter2 (for Macintosh®)Remote SetupFaxing from your computerHow to read the HTML User’s Guide 14This is a quick reference for using the HTML User’s Guide. (For Windows®)NoteIf you have not installed the software, see Viewing Documentation on page 2. aFrom the Start menu, point to Brother, MFC-3360C from the programs group, then click User’s Guide.bClick Software User’s Guide from the top menu. cClick the heading you would like to read from the list at the left of the window. (For Macintosh®)aMake sure your Macintosh® is turned on. Insert the Brother CD-ROM into your CD-ROM drive. bDouble-click your Documentation icon.cDouble-click your language folder and then double-click the top page of the HTML file.dClick SOFTWARE USER’S GUIDE in the top menu, and then click the heading you would like to read from the list at the left of the window. Software features (MFC-3360C only) 14
Section VAppendixes VSafety and Legal 80Troubleshooting and Routine Maintenance 90Menu and Features 111Specifications 122Glossary 132
80AChoosing a location APut your machine on a flat, stable surface that is free of vibration and shocks, such as a desk. Put the machine near a telephone wall jack and a standard AC power outlet. Choose a location where the temperature remains between 50°F and 95°F (10° and 35°C).CAUTION • Avoid placing your machine in a high-traffic area.• Avoid placing your machine on a carpet.• DO NOT put the machine near heaters, air conditioners, refrigerators, medical equipment, chemicals or water. • DO NOT expose the machine to direct sunlight, excessive heat, moisture, or dust.• DO NOT connect your machine to electrical outlets controlled by wall switches or automatic timers.• Disruption of power can wipe out information in the machine's memory.• Do not connect your machine to electrical outlets on the same circuit as large appliances or other equipment that might disrupt the power supply.•Avoid interference sources, such as speakers or the base units of non-Brother cordless phones. Safety and Legal A
Safety and Legal81To use the machine safely APlease keep these instructions for later reference and read them before attempting any maintenance.Note(FAX-1960C only)If there are faxes in the machine's memory you need to print them or save them before unplug the machine from the AC power outlet for more than 24 hours. (To print the faxes in memory, see Transferring faxes to another fax machine on page 98.) WARNING There are high voltage electrodes inside the machine. Before you clean the inside of the machine, make sure you have unplugged the telephone line cord first and then the power cord from the AC power outlet. Doing this will prevent an electrical shock. DO NOT handle the plug with wet hands. Doing this may cause an electrical shock. Always make sure the plug is fully inserted. DO NOT pull in the middle of the AC power cord. Doing this might cause an electrical shock.
82 DO NOT put your hands on the edge of the machine under the panel cover or touch the document feed rollers. Doing this may cause injury. DO NOT touch the paper feed roller. Doing this may cause injury.
Safety and Legal83 DO NOT touch the area shaded in the illustration. Doing this may cause injury. When moving the machine you must lift it from the base, by placing a hand at each side of the unit as shown in the illustration. If the machine becomes hot, releases smoke or generates any strong smells, immediately unplug the machine from the AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.) If metal objects, water or other liquids get inside the machine, immediately unplug the machine from the AC power outlet. Call Brother Customer Service. (See Brother numbers on page i.)
84WARNING • Use caution when installing or modifying telephone lines. Never touch telephone wires or terminals that are not insulated unless the telephone line has been unplugged at the wall jack. Never install telephone wiring during a lightning storm. Never install a telephone wall jack in a wet location.• This product must be installed near an AC power outlet that is easily accessible. In case of an emergency, you must unplug the power cord from the AC power outlet to shut off the power completely.• Always make sure the plug is fully inserted.•To reduce the risk of shock or fire, use only a No. 26 AWG or larger telecommunication line cord. CAUTION Lightning and power surges can damage this product! We recommend that you use a quality surge protection device on the AC power line and on the telephone line, or unplug the cords during a lightning storm. WARNING IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to people, including the following:1 DO NOT use this product near water, for example, near a bath tub, wash bowl, kitchen sink or washing machine, in a wet basement or near a swimming pool.2 Avoid using this product during an electrical storm. There may be a remote risk of electric shock from lightning. 3 DO NOT use this product to report a gas leak in the vicinity of the leak.4Use only the power cord provided with the machine. Important safety instructions A1 Read all of these instructions.2 Save them for later reference.3 Follow all warnings and instructions marked on the product.4 Unplug this product from the wall outlet before cleaning the inside of the machine. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
Safety and Legal855 Do not use this product near water.6 Do not place this product on an unstable cart, stand, or table. The product may fall, causing serious damage to the product.7 Slots and openings in the cabinet and the back or bottom are provided for ventilation. To ensure reliable operation of the product and to protect it from overheating, these openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heater. This product should never be placed in a built-in installation unless proper ventilation is provided.8 This product should be operated from the type of power source indicated on the label. If you are not sure of the type of power available, call your dealer or local power company.9 Use only the power cord supplied with this machine.10 Do not allow anything to rest on the power cord. Do not place this product where people can walk on the cord.11 If an extension cord is used with this product, make sure that the total ampere ratings of the products plugged into the extension cord do not exceed the extension cord ampere rating. Also, make sure that the total of all products plugged into the AC power outlet does not exceed 15 amperes (USA only).12 Do not place anything in front of the machine that will block received faxes. Do not place anything in the path of received faxes.13 Wait until pages have exited the machine before picking them up.14 Never push objects of any kind into this product through cabinet slots, since they may touch dangerous voltage points or short out parts resulting in the risk of fire or electric shock. Never spill liquid of any kind on the product. Do not attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and other risks and may void your warranty. Refer all servicing to a Brother Authorized Service Center. For the location of your nearest Brother Authorized Service Center, please call the following:In USA: 1-800-284-4357 In Canada: 1-877-BROTHER15 Unplug this product from the AC power outlet and refer all servicing to Brother Authorized Service Personnel under the following conditions: When the power cord is damaged or frayed.If liquid has been spilled into the product.If the product has been exposed to rain or water.If the product does not operate normally when the operating instructions are followed, adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation.If the product has been dropped or the cabinet has been damaged.If the product exhibits a distinct change in performance, indicating a need for service.16 To protect your product against power surges, we recommend the use of a power protection device (Surge Protector).
8617 To reduce the risk of fire, electric shock and injury to people, note the following:Do not use this product near appliances that use water, a swimming pool, or in a wet basement.Do not use the machine during an electrical storm (there is the remote possibility of an electrical shock) or to report a gas leak in the vicinity of the leak.18 Caution - To reduce the risk of fire, use only No.26 AWG or larger telecommunication line cord.Standard telephone and FCC Notices (These notices are in effect on models sold and used in the United States only) AThis equipment is hearing-aid compatible. When programming emergency numbers or making test calls to emergency numbers:Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up.Perform these activities in the off-peak hours, such as early morning or late evening.This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the backside of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.You may safely connect this equipment to the telephone line by means of a standard modular jack, USOC RJ11C.A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See installation instructions for details.The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX.The digits represented by ## are the REN without a decimal point (e.g., 06 is a REN of 0.6). For earlier products, the REN is separately shown on the label.If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn't practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
Safety and Legal87If trouble is experienced with this equipment, for repair or warranty information, please contact Brother Customer Service. (See Brother numbers on page i.) If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, call your telephone company or a qualified installer.If you are not able to solve a problem with your machine, call Brother Customer Service. (See Brother numbers on page i.)WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment. This equipment may not be used on coin service lines provided by the telephone company or connected to party lines. Brother cannot accept any financial or other responsibilities that may be the result of your use of this information, including direct, special or consequential damages. There are no warranties extended or granted by this document. This machine has been certified to comply with FCC standards, which are applied to the USA only.
88Federal Communications Commission (FCC) Declaration of Conformity (USA only) Adeclares, that the productsProduct Name: MFC-3360C, FAX-1860C and FAX-1960Ccomply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna.Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Call the dealer or an experienced radio/TV technician for help. IMPORTANTChanges or modifications not expressly approved by Brother Industries, Ltd. could void the user's authority to operate the equipment.Industry Canada Compliance Statement (Canada only) AThis Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.Responsible Party: Brother International Corporation100 Somerset Corporate BoulevardBridgewater, NJ 08807-0911 USATEL: (908) 704-1700Federal Communications Commission (FCC) RF Exposure manual Statement (USA only)- This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter.- This equipment complies with FCC radiation exposure limits set forth for uncontrolled equipment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65. This equipment should be installed and operated with at least 20cm and more between the radiator and person’s body (excluding extremities: hands, wrists, feet and legs).
Safety and Legal89Legal limitations for copying AColor reproductions of certain documents are illegal and may result in either criminal or civil liability. This memorandum is intended to be a guide rather than a complete listing of every possible prohibition. In case of doubt, we suggest that you check with counsel as to any particular questionable documents.The following documents issued by the United States/Canadian Government or any of its Agencies may not be copied:MoneyBonds or other certificates of indebtednessCertificates of DepositInternal Revenue Stamps (canceled or uncanceled)Selective Service or draft papersPassportsUnited States/Canadian Postage Stamps (canceled or uncanceled)Food StampsImmigration PapersChecks or drafts drawn by Governmental agenciesIdentifying badges or insigniasCopyrighted works cannot be copied. Sections of a copyrighted work can be copied for ‘fair use.’ Multiple copies would indicate improper use.Works of art should be considered the equivalent of copyrighted works.Licenses and Certificates of Title to motor vehicles may not be copied under certain state/provincial laws.Trademarks AThe Brother logo is a registered trademark of Brother Industries, Ltd.Brother is a registered trademark of Brother Industries, Ltd.Multi-Function Link is a registered trademark of Brother International Corporation.© 2006 Brother Industries, Ltd. All rights reserved.Windows and Microsoft are registered trademarks of Microsoft in the U.S. and other countries.Macintosh and TrueType are registered trademarks of Apple Computer, Inc.PaperPort is a registered trademark of ScanSoft, Inc.Presto! PageManager is a registered trademark of NewSoft Technology Corporation.Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary programs.All other brand and product names mentioned in this User's Guide and the Software User's Guide are registered trademarks of their respective companies.
90BTroubleshooting BIMPORTANTFor technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. Most problems can be easily resolved by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com.If you are having difficulty with your machine BTroubleshooting and Routine Maintenance BPrintingDifficulty SuggestionsNo printout Check the interface cable or wireless connection on both the machine and your computer. (See the Quick Setup Guide.)Check that the machine is plugged in and that the On/Off key is on.One or more ink cartridges are empty. (See Replacing the ink cartridges on page 101.)Check to see if the LCD is showing an error message. (See Error messages on page 95.)Check that the correct printer driver has been installed and chosen.Make sure the machine is online. Click Start and then Printers and Faxes. Right-click and choose ‘Brother MFC-XXXX’ (where XXXX is your model name), and make sure that ‘Use Printer Offline’ is unchecked.
Troubleshooting and Routine Maintenance91Poor printing quality Check the print quality. (See Checking the print quality on page 107.) Make sure the Printer Driver or Paper Type setting in the menu matches the type of paper you are using. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM and Paper Type on page 19.) Make sure that your ink cartridges are fresh. The following may cause ink to clog:The expiration date written on the cartridge package has passed. (Cartridges stay usable for up to two years if kept in their original packaging.)The ink cartridge was in your machine over six months.The ink cartridge may not have been stored properly before use.Try using the recommended types of paper. (See Acceptable paper and other media on page 9.) The recommended environment for your machine is between 68° F to 91° F (20° C to 33° C).White horizontal lines appear in text or graphics.Clean the print head. (See Cleaning the print head on page 106.)Try using the recommended types of paper. (See Acceptable paper and other media on page 9.) The machine prints blank pages. Clean the print head. (See Cleaning the print head on page 106.)Characters and lines are stacked. Check the printing alignment. (See Checking the printing alignment on page 108.)Printed text or images are skewed. Make sure the paper is loaded properly in the paper tray and the paper side guide is adjusted correctly. (See Loading paper and other media on page 13.)Make sure the Lower Jam Clear Cover is set properly.Smudged stain at the top center of the printed page.Make sure the paper is not too thick or curled. (See Acceptable paper and other media on page 9.) Printing appears dirty or ink seems to run.Make sure you are using the proper types of paper. (See Acceptable paper and other media on page 9.) Don't handle the paper until the ink is dry.Stains appear on the reverse side or at the bottom of the page.Make sure the printer platen is not dirty with ink. (See Cleaning the machine printer platen on page 105.)Make sure you are using the paper support flap. (See Loading paper and other media on page 13.)There are some dense lines. Check Reverse Order in the Basic tab of the printer driver.The printouts are wrinkled. In the printer driver Basic tab, click the Settings, and uncheck the Bi-Directional Printing.Cannot perform ‘2 in 1 or 4 in 1’ printing.Check that the paper size setting in the application and in the printer driver are the same.Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Basic tab. Also, click the Settings tab, and make sure you uncheck Color Enhancement (True2Life®).Turn the borderless feature off. Borderless printing is slower than normal printing. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)Printing (Continued)Difficulty Suggestions
92Machine feeds multiple pages Make sure the paper is loaded properly in the paper tray. (See Loading paper and other media on page 13.)Check that more than two types of paper are not loaded in the paper tray at any one time.Printed pages are not stacked neatly.Make sure you are using the paper support flap. (See Loading paper and other media on page 13.)Printed pages double-feed and cause a paper jam.Close the output paper tray cover and slide it forword, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap. (See the illustrations in Loading paper and other media on page 14.)Machine does not print from Paint Brush.Try setting the Display setting to ‘256 colors.’Machine does not print from Adobe Illustrator.Try to reduce the print resolution. (See Printing in the Software User's Guide on the CD-ROM.)The machine cannot print full pages of a document.Out of Memory message occurs.Reduce the printing resolution. (See Printing in the Software User's Guide on the CD-ROM.)Reduce the complexity of your document and try again. Reduce the graphic quality or the number of font sizes within your application software.Printing Received FaxesDifficulty SuggestionsCondensed print and white streaks across the page or the top and bottom of sentences are cut off.You probably had a bad connection, with static or interference on the telephone line. Ask the other party to send the fax again.Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine.Received color fax prints only in black and white.Replace the color ink cartridges that are empty or nearly empty, and then ask the other person to send the color fax again. (See Replacing the ink cartridges on page 101.)Left and Right margins are cut off or a single page is printed on two pages.Turn on Auto Reduction. (See Printing a reduced incoming fax on page 38.)Phone Line or ConnectionsDifficulty SuggestionsDialing does not work. (No dial tone)Check that the machine is plugged in and switched on.Check all line cord connections.(Canada only) Change Tone/Pulse setting. (See Quick Setup Guide.)Lift the external phone's handset, (or the machine's handset or cordless handset if available), and then dial the number to send a manual fax. Wait to hear fax receiving tone before pressing Black Start or Color Start.The machine does not answer when called.Make sure the machine is in the correct receiving mode for your setup. (See Receive modes on page 34.) Check for a dial tone. If possible, call your machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your machine, ask your telephone company to check the line.Printing (Continued)Difficulty Suggestions
Troubleshooting and Routine Maintenance93Receiving FaxesDifficulty SuggestionsCannot receive a fax Check all line cord connections. Make sure the machine is in the correct receiving mode for your setup. (See Receive modes on page 34.) If you often have interference on the phone line, try changing the menu setting of Compatibility to Basic or Normal. (See Phone line interference on page 101.)Sending FaxesDifficulty SuggestionsCannot send a fax Check all line cord connections. Make sure that the Fax key is illuminated. (See Entering Fax mode on page 28.)Check all line cord connections. Ask the other party to check that the receiving machine has paper.Print the Transmission Verification Report and check for an error. (See Reports on page 66.)Make sure the panel cover is completely closed.Transmission Verification Report says ‘Result:NG’ or ‘Result:ERROR’.There is probably temporary noise or static on the line. Try sending the fax again. If you send a PC FAX message and get ‘Result:NG’ on the Transmission Verification Report, your machine may be out of memory. If the problem continues, ask the telephone company to check your phone line.If you often get transmission errors due to possible interference on the phone line, try changing the menu setting of Compatibility to Basic. (See Phone line interference on page 101.)Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your machine's scanner operation. If the copy quality is not good, clean the scanner. (See Cleaning the scanner on page 105.)Vertical black lines when sending. If the copy you made shows the same problem, clean the scanner. (See Cleaning the scanner on page 105.)Handling Incoming CallsDifficulty SuggestionsThe machine ‘Hears’ a voice as a CNG Tone.If Easy Receive is set to on, your machine is more sensitive to sounds. It may mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones. Deactivate the machine by pressing Stop/Exit. Try avoiding this problem by turning Easy Receive to off. (See Easy Receive on page 37.)Sending a fax call to the machine. If you answered at the machine, press Black Start and hang up at once. If you answered on an external or extension phone, press your Fax Receive Code (default setting is l51). When your machine answers, hang up.
94Custom features on a single line. If you have Call Waiting, Call Waiting/Caller ID, Voice Mail, an alarm system or other custom feature on a single phone line with your machine, it may create a problem sending or receiving faxes.For example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother's ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features. If avoiding a slight interruption is crucial to your business, a separate phone line with no custom features is recommended.Menu Setting DifficultyDifficulty SuggestionsThe machine beeps when you try to access the Setup Receive menu. If the Fax key is not illuminated, press it to turn on Fax mode. The Setup Receive setting is available only when the machine is in Fax mode.Copying DifficultyDifficulty SuggestionsCannot make a copy Make sure that the Copy key is illuminated. (See Entering Copy mode on page 70.)Make sure the panel cover is completely closed.Vertical streaks appear in copies If you see vertical streaks on copies, clean the scanner. (See Cleaning the scanner on page 105.)Scanning Difficulty (MFC-3360C only)Difficulty SuggestionsCannot scan Make sure the panel cover is completely closed.TWAIN/WIA errors appear while scanning.Make sure the Brother TWAIN/WIA driver is chosen as the primary source. In PaperPort®SE with OCR, click File, Scan and choose the Brother TWAIN/WIA driver.Software DifficultyDifficulty SuggestionsCannot install software or print Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair and reinstall the software.‘Device Busy’ Make sure the machine is not showing an error message on the LCD.Handling Incoming Calls (Continued)Difficulty Suggestions
Troubleshooting and Routine Maintenance95Error messages BAs with any sophisticated office product, errors may occur. If this happens, your machine identifies the error and shows an error message. The most common error messages are shown below.You can correct most errors by yourself. If you need more help, the Brother Solutions Center offers latest FAQs and troubleshooting tips.Visit us at http://solutions.brother.com.Error Message Cause ActionChange Unable XX Clean Unable XXThe machine has a mechanical problem.—OR—A foreign objects such as a clip or ripped paper is in the machine.Open the Upper Clear Jam Cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 97 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.Comm.Error Poor phone line quality caused a communication error.Send the fax again or connect the machine to another telephone line. If the problem continues, call the telephone company and ask them to check your phone line.Cover OpenClose all coversThe Upper Jam Clear Cover is not closed completely.Open the Upper Jam Clear Cover and then close it again.The ink cartridge cover is not closed completely. Firmly close the ink cartridge cover until it clicks. Data RemainingPrint data is left in the machine's memory.Re-start printing from your computer.Print data is left in the machine's memory. The USB cable was unplugged while the computer was sending the data to the machine.Press Stop/Exit. The machine will cancel the job and clear it from the memory. Try to print again.Disconnected The other person or other person's fax machine stopped the call.Try to send or receive again.Document Jam The document was not inserted or fed properly, or the document scanned from the ADF was too long.See Using the ADF on page 8.See Document jam on page 98.The panel cover is open. Close the panel cover and press Stop/Exit.DR Mode in UseThe machine is set to Distinctive Ring mode. You cannot change the Receive Mode from Manual to another mode.Set Distinctive Ring to off. (See Turning off Distinctive Ring on page 43.)High TemperatureThe print head is too warm. Allow the machine to cool down.
96Init Unable XXThe machine has a mechanical problem.—OR—A foreign objects such as a clip or ripped paper is in the machine.Open the Upper Jam Clear Cover and remove any foreign objects inside the machine. If the error message continues, see Transferring your faxes or Fax Journal report on page 97 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.Ink Empty One or more of the ink cartridges is empty. The machine will stop all print operations. While memory is available, black and white faxes will be stored in the memory. If a sending machine has a color fax, the machine's ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black and white fax.Replace the ink cartridges. (See Replacing the ink cartridges on page 101.)Low TemperatureThe print head is too cold. Allow the machine to warm up.Near Empty One or more of the ink cartridges are running out of ink. If a sending machine has a color fax, the machine's ‘handshake’ will ask that the fax be sent as black and white. If the sending machine has the ability to convert it, the color fax will be received into memory as a black and white fax.Order a new ink cartridge. (See Ordering accessories and supplies on page iii.)No Caller ID You have not subscribed to the Caller ID service from your telephone company.If you want to use the Caller ID feature call your telephone company. (See Caller ID on page 43.) No Cartridge An ink cartridge is not installed properly.Take out the ink cartridge and put it in again seating it properly. (See Replacing the ink cartridges on page 101.)No Paper Fed The machine is out of paper or paper is not properly loaded in the paper tray.Do one of the following:Refill the paper in the paper tray, and then press Black Start or Color Start.Remove the paper and load it again and then press Black Start or Color Start.The paper is jammed in the machine.See Printer jam or paper jam on page 99.No Response/BusyThe number you dialed does not answer or is busy.Verify the number and try again.Not RegisteredYou tried to access a Speed Dial number that is not programmed.Set up the Speed Dial number. (See Storing Speed-Dial numbers on page 52.)Error Message Cause Action
Troubleshooting and Routine Maintenance97Transferring your faxes or Fax Journal report BIf the LCD shows: Change Unable XXClean Unable XX Init Unable XX Print Unable XX Scan Unable XX Tel DisabledWe recommend transferring your faxes to another fax machine. (See Transferring faxes to another fax machine on page 98.)You can also transfer the Fax Journal report to see if there are any faxes you need to transfer. (See Transferring Fax Journal report to another fax machine on page 98.)NoteIf there is an error message on the machine's LCD, after the faxes have been transferred, disconnect the machine from the power source for several minutes, and then reconnect it. Out of Memory The machine's memory is full. Fax sending or copy operation in progressPress Stop/Exit and wait until the other operations in progress finish and then try again.Printing operation in progressReduce print resolution. (For details, see Printing in the Software User's Guide on the CD-ROM.)Paper Jam Paper is jammed in the machine. Open the upper and lower jam clear covers (at the back of the machine) and remove the jammed paper. (See Printer jam or paper jam on page 99.)Print Unable XXScan Unable XXTel Disabled(FAX-1960C only)The machine has a mechanical problem.—OR—A foreign objects such as a clip or ripped paper is in the machine.Open the upper jam clear cover and remove any foreign objects inside the machine. (MFC-3360C and FAX-1860C) If the error message continues, see Transferring your faxes or Fax Journal report on page 97 before disconnecting the machine so you will not lose any important messages. Then, disconnect the machine from the power for several minutes and then reconnect it.(FAX-1960C) Disconnect the machine from the power for several minutes, then reconnect it. (The machine can be turned off for approximately 24 hours without losing faxes stored in the memory.) Wrong Paper SizePaper is not the correct size. Load the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start.Error Message Cause Action
98Transferring faxes to another fax machine BIf you have not set up your Station ID, you cannot enter fax transfer mode.aPress Stop/Exit to interrupt the error temporarily.bPress Menu, 9, 0, 1.cDo one of the following:If the LCD shows No Data, there are no faxes left in the machine's memory.Press Stop/Exit.If the LCD shows Enter Fax No., enter the fax number to which faxes will be forwarded. dPress Black Start.Transferring Fax Journal report to another fax machine BIf you have not set up your Station ID, you cannot enter fax transfer mode.aPress Menu 9, 0, 2.bEnter the fax number to which Fax Journal report will be forwarded.cPress Black Start.Document jam BDocuments can jam if they are not inserted or fed properly, or if they are too long. Follow the steps below to clear a document jam.Document is jammed inside the front of the machine BaTake out any paper from the ADF that is not jammed.bPull the jammed document (1) out toward the front of the machine. cPress Stop/Exit.Document is jammed inside the panel cover BaTake out any paper from the ADF that is not jammed.bOpen the panel cover.cPull the jammed document out. dClose the panel cover.ePress Stop/Exit.1
Troubleshooting and Routine Maintenance99Printer jam or paper jam BTake out the jammed paper depending on where it is jammed in the machine. aPull the paper tray (1) out of the machine. bPull out the jammed paper (1). cReset the machine by opening the Upper Jam Clear Cover and then closing it.If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.dRemove the Lower Jam Clear Cover (1) from the back of the machine. Pull the jammed paper out of the machine. ePut the Lower Jam Clear Cover back on. Make sure the cover is set properly. 111
100fOpen the Upper Jam Clear Cover (1).Make sure that there is no jammed paper left in the corners of the machine. NoteIf the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper. gClose the Upper Jam Clear Cover. hPush the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support. (See the illustrations in Loading paper and other media on page 13.) Dial Tone BSetting the dial tone to Detection will shorten the dial detect pause.a(MFC-3360C and FAX-1960C) Press Menu, 0, 5.(FAX-1860C) Press Menu, 0, 4.bPress a or b to choose Detection or No Detection.Press OK.cPress Stop/Exit.1
Troubleshooting and Routine Maintenance101Phone line interference BIf you are having problems sending or receiving a fax due to possible interference on the phone line, we recommend that you adjust the Equalization for compatibility to reduce the modem speed for fax operations.aPress Menu, 2, 0, 2.bPress a or b to choose Normal (or Basic).Basic reduces the modem speed to 9600 bps. Unless interference is a recurring problem on your phone line, you may prefer to use it only when needed.Normal sets the modem speed at 14400 bps. (Default)Press OK.cPress Stop/Exit.NoteWhen you change the compatibility to Basic, the ECM feature is only available for color fax sending. Routine maintenance BReplacing the ink cartridges BYour machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD.The LCD will tell you which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.Even though the machine tells you that an ink cartridge is empty, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.aOpen the ink cartridge cover.If one or more ink cartridges are empty, for example Black, the LCD shows Ink Empty Black and Replace Ink.bPull the lock release levers down and take out the ink cartridges for the color shown on the LCD.
102cOpen the new ink cartridge bag for the color shown on the LCD, and then take out the ink cartridge.dRemove the protective yellow cap (1). Improper Setup DO NOT touch the area shown in the illustration below. NoteIf the protective yellow caps come off when you open the bag, the cartridge will not be damaged. eEach color has its own correct position. Insert the ink cartridge in the direction of the arrow on the label. fLift each lock release lever and gently push it until it clicks, and then close the ink cartridge cover. gIf you replaced an ink cartridge, the LCD may ask you to verify that it was a brand new one. (For example, Did You Change Blck?) For each new cartridge you installed, press 1 (Yes) to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand new one, be sure to press 2 (No).If you wait until the LCD shows Near Empty or Ink Empty, the machine will automatically reset the ink dot counter.NoteIf the LCD shows No Cartridge after you install the ink cartridges, check that the ink cartridges are installed properly. 1MbrotherXXXX
Troubleshooting and Routine Maintenance103WARNING If ink gets in your eyes, wash them out with water at once and call a doctor if you are concerned. CAUTION Brother strongly recommends that you do not refill the ink cartridges provided with your machine. We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges. Use or attempted use of potentially incompatible ink and/or cartridges in the Brother machine may cause damage to the machine and/or may result in unsatisfactory print quality. Our warranty coverage does not apply to any problem that is caused by the use of unauthorized third party ink and/or cartridges. To protect your investment and obtain premium performance from the Brother machine, we strongly recommend the use of Genuine Brother Supplies. DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge. DO NOT touch the cartridge insertion slots. If you do so, the ink may stain your skin. If ink stains your skin or clothing, wash with soap or detergent at once. If you mix the colors by installing an ink cartridge in the wrong position, clean the print head several times after correcting the cartridge installation. Once you open an ink cartridge, install it in the machine and use it up within six months of installation. Use unopened ink cartridges by the expiration date written on the cartridge package. DO NOT dismantle or tamper with the ink cartridge; this can cause the ink to leak out of the cartridge.
104Cleaning the outside of the machine BCAUTION Use neutral detergents. Cleaning with volatile liquids such as thinner or benzine will damage the outside surface of the machine. DO NOT use cleaning materials that contain ammonia. DO NOT use isopropyl alcohol to remove dirt from the control panel. It may crack the panel. Clean the outside of the machine as follows: BaPull the paper tray (1) completely out of the machine. bWipe the outside of the machine with a soft cloth to remove dust. cRemove anything that is stuck inside the paper tray.dLift the output paper tray cover and wipe the inside and outside of the paper tray with a soft cloth to remove dust. eClose the output paper tray cover and put the paper tray firmly back in the machine.1
Troubleshooting and Routine Maintenance105Cleaning the scanner BaUnplug the machine, open the panel cover (1). Clean the white bar (2) and the glass strip (3) with isopropyl alcohol on a soft lint-free cloth. Cleaning the machine printer platen BWARNING Unplug the machine from the AC power outlet before cleaning the printer platen (1). If ink is scattered on or around the printer platen, wipe it off with a soft, dry, lint-free cloth. aClean the machine printer platen (1).1231
106Cleaning the paper pick-up roller BaPull the paper tray completely out of the machine.bUnplug the machine from the AC power outlet and remove the Lower Jam Clear Cover (1). cClean the Paper Pick-up Roller (1) with isopropyl alcohol on a cotton swab. dPut the Lower Jam Clear Cover back on. Make sure the cover is set properly.ePut the paper tray firmly back in the machine.fRe-connect the power cord.Cleaning the print head BTo ensure good print quality, the machine will regularly clean the print head. You can start the cleaning process manually if needed.Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only, three colors at a time (Yellow/Cyan/Magenta), or all four colors at once.Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.CAUTION DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty. aPress Ink.bPress a or b to choose Cleaning.Press OK.cPress a or b to choose Black, Color or All.Press OK.The machine cleans the print head. When cleaning is finished, the machine will go back to standby mode automatically.NoteIf you clean the print head at least five times and the print has not improved, call Brother Customer Service. (See Brother numbers on page i.) 11
Troubleshooting and Routine Maintenance107Checking the print quality BIf faded or streaked colors and text appear on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.aPress Ink.bPress a or b to choose Test Print.Press OK.cPress a or b to choose Print Quality.Press OK.dPress Color Start.The machine begins printing the Print Quality Check Sheet.eCheck the quality of the four color blocks on the sheet. Is Quality OK? 1.Yes 2.NofDo one of the following:If all lines are clear and visible, press 1 to choose Yes, and go to step j.If you can see missing short lines as shown below, press 2 to choose No.gThe LCD asks you if the print quality is OK for black and three colors. Black OK? 1.Yes 2.NoPress 1 (Yes) or 2 (No).hThe LCD asks you if you want to start cleaning. Start Cleaning? 1.Yes 2.NoPress 1 (Yes).The machine starts cleaning the print head.iAfter cleaning is finished, press Color Start.The machine starts printing the Print Quality Check Sheet again and then return to e. jPress Stop/Exit.If you repeat this procedure at least five times and the print quality is still poor, replace the ink cartridge for the clogged color. After replacing the ink cartridge, check the print quality. If the problem still exists, repeat the cleaning and test print procedures at least five times for the new ink cartridge. If ink is still missing, call Brother Customer Service. (See Brother numbers on page i.)CAUTION DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty. Note OK Poor i When a print head nozzle is clogged the printed sample looks like this.After the print head nozzle is cleaned, the horizontal lines are gone.
108Checking the printing alignment BYou may need to adjust the printing alignment after transporting the machine if your printed text becomes blurred or images become faded.aPress Ink.bPress a or b to choose Test Print.Press OK.cPress a or b to choose Alignment.Press OK.dPress Black Start or Color Start.The machine starts printing the Alignment Check Sheet. Is Alignment OK? 1.Yes 2.NoeCheck the 600 dpi and 1200 dpi test prints to see if number 5 most closely matches number 0. If the number 5 sample of both the 600 dpi and 1200 dpi are the best matches, press 1 (Yes) to finish Alignment Check, and go to step h.If another test print number is a better match for either 600 dpi or 1200 dpi, press 2 (No) to choose it.fFor 600 dpi, press the number of the test print that most closely matches the number 0 sample (1-8). 600dpi Adjust Select Best # 5gFor 1200 dpi, press the number of the test print that most closely matches the number 0 sample (1-8). 1200dpi Adjust Select Best # 5hPress Stop/Exit.Checking the ink volume BYou can check the ink that is left in the cartridge.aPress Ink.bPress a or b to choose Ink Volume.Press OK.The LCD shows the ink volume. Ink Volume e BK:-nnnonnn+cPress a or b to choose the color you want to check. dPress Stop/Exit.NoteYou can check the ink volume from your computer. (See Printing for Windows® or Printing and Faxing for Macintosh® in the Software User's Guide on the CD-ROM.)
Troubleshooting and Routine Maintenance109Machine Information BChecking the serial number BYou can see the machine’s serial number on the LCD.aPress Menu, 5, 1. 1.Serial No.bPress OK. XXXXXXXXXcPress Stop/Exit.Packing and shipping the machine BWhen you transport the machine, use the packing materials that came with your machine. If you do not pack the machine properly, you could void your warranty.CAUTION It is important to allow the machine to ‘park’ the print head after a print job. Listen carefully to the machine before unplugging it to make sure that all mechanical noise has stopped. Not allowing the machine to finish this parking process may lead to print problems and possible damage to the print head. aOpen the ink cartridge cover.bPull the lock release levers down and take out all the ink cartridges.cInstall the yellow protective part, lift each lock release lever and push it until it clicks, and then close the ink cartridge cover.
110CAUTION If you are not able to find the yellow protective part, DO NOT remove the ink cartridges before shipping. It is essential that the machine be shipped with either the yellow protective parts or the ink cartridges in position. Shipping without them will cause damage to your machine and may void your warranty. dUnplug the machine from the telephone wall jack and take the telephone line cord out of the machine.eUnplug the machine from the AC power outlet.fUnplug the interface cable from the machine, if it is connected.gIf your machine has a handset, remove it and the handset curled cord.hWrap the machine in the bag and put it in the original carton with the original packing material. iPack the printed materials in the original carton as shown below. Do NOT pack the used ink cartridges in the carton. NoteIf you are returning your machine to Brother as part of the Exchange Service, pack only the machine. Keep all separate parts and printed materials to use with your ‘Exchange’ machine. jClose the carton and tape it shut.(MFC-3360C only)
111COn-screen programming CYour machine is designed to be easy to use with LCD on-screen programming using the menu keys. User-friendly programming helps you take full advantage of all the menu selections your machine has to offer.Since your programming is done on the LCD, we have created step-by-step on-screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.Menu table CYou can program your machine without the User’s Guide by using the menu table that begins on page 113. These pages list the menu selections and options.Press Menu followed by the menu numbers to program your machine. For example, to set beeper volume to Low.aPress Menu, 1, 4, 2.bPress a or b to choose Low.cPress OK.Memory storage CEven if there is a power failure, you will not lose your menu settings because they are stored permanently. Temporary settings (such as Contrast, Overseas mode, and so on) will be lost. You may have to reset the date and time.NoteDuring a power failure, the FAX-1960C will retain messages that are in the memory for approximately 24 hours. Menu and Features C
112Menu keys CTo access the menu mode:aPress Menu.bChoose an option.Press 1 for General Setup menu.Press 2 for Fax menu.Press 3 for Copy menu. Press 0 for Initial Setup.You can scroll more quickly through each menu level by pressing a or b for the direction you want.cPress OK when that option appears on the LCD.The LCD will then show the next menu level.dPress a or b to scroll to your next menu selection.ePress OK.When you finish setting an option, the LCD shows Accepted. Access the menu Go to the next menu levelAccept an option Go back to the previous menu level.Delete an incorrect letter when you need to enter text into the machine. Scroll through the current menu level. Go back to the previous menu level. Exit the menu.
Menu and Features113Menu Table CThe menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk.Choose & OK Choose & OK to accept to exit Main Menu Submenu Menu Selections Options Descriptions Page1.GeneralSetup1.Mode Timer —0 Sec* (FAX-1860C and FAX-1960C)30 Secs* (MFC-3360C)1 Min2 Mins5 MinsOffSets the time to return to Fax mode.192.Paper Type —Plain Paper*Inkjet PaperBrother PhotoOther PhotoTransparencySets the type of paper in the paper tray.193.Paper Size —Letter*LegalA4A54"x6"Sets the size of the paper in the paper tray.19
1141.GeneralSetup(Continued)4.Volume 1.Ring OffLowMed*HighAdjusts the ring volume. 192.Beeper OffLow*MedHighAdjusts the volume level of the beeper.203.Speaker OffLowMed*HighAdjusts the speaker volume.204.Handset (MFC-3360C and FAX-1860C)Low*HighAdjusts the handset volume.205.Volume Amplify (MFC-3360C and FAX-1860C)On (Permanent/Temporary)Off*For the hearing-impaired, you can set the volume to the Vol Amplify:On setting on a permanent or temporary basis.215.Auto Daylight—OnOff*Changes for Daylight Savings Time automatically.226.On/Off Setting—Fax Receive:OnFax Receive:Off*Customizes the On/Off key to receive faxes even in off mode.187.LCD Contrast—LightDark*Adjusts the contrast of the LCD.222.Fax 1.Setup Receive(In Fax mode only)1.Ring Delay(MFC-3360C and FAX-1960C)0001020304*Sets the number of rings before the machine answers in Fax Only or Fax/Tel mode.37Main Menu Submenu Menu Selections Options Descriptions Page
Menu and Features1151.Ring Delay (FAX-1960C only)Ring Delay20 Secs*0403020100Sets the number of rings before the machine answers in Fax Only, Fax/Tel or MC:Msg Ctr mode.37Toll SaverOnOff*Costs saving feature: the machine rings 2 times if there are messages and 4 times if there are no messages, so you can hang up and not pay for the call.582.F/T Ring Time 20 Secs*30 Secs40 Secs70 SecsSets the pseudo/double-ring time in Fax/Tel mode.373.Easy Receive On*SemiOffReceives fax messages without pressing Start.372.Fax(Continued)1.Setup Receive(In Fax mode only)(Continued)4.Remote Codes On* (l51, #51)OffAllows you to answer all calls at an extension or external phone and use codes to turn the machine on or off. You can personalize these codes.495.Auto ReductionOn*OffCuts the size of incoming faxes.386.Polling RX —Sets up your machine to poll another fax machine.672.Setup Send(In Fax mode only)1.Contrast Auto*LightDarkChanges the lightness or darkness of faxes you send.302.Fax ResolutionStandard*FineS.FinePhotoSets the default resolution for outgoing faxes.303.Delayed Fax —Set the time of day in 24 hour format that the delayed faxes will be sent.324.Batch TX OnOff*Combines delayed faxes to the same fax number at the same time of day into one transmission.32Main Menu Submenu Menu Selections Options Descriptions Page
1165.Real Time TX Next Fax OnlyOff*OnSends a fax without using the memory.316.Polled TX StandardSecureSets up the document on your machine to be retrieved by another fax machine.687.Overseas Mode OnOff*If you are having problems sending faxes overseas, set this to on.313.SetQuick-Dial1.One-Touch Dial— Stores One-Touch Dial numbers, so you can dial by pressing only a few keys (and Start).502.Speed-Dial — Stores Speed-Dial numbers, so you can dial by pressing only a few keys (and Start).523.Setup Groups — Sets up a Group number for Broadcasting.532.Fax(Continued)4.ReportSetting1.Transmission OnOn+ImageOff*Off+ImageSets initial setup for Transmission Verification Report and Fax Journal.662.Journal PeriodOffEvery 50 Faxes*Every 6 HoursEvery 12 HoursEvery 24 HoursEvery 2 DaysEvery 7 Days655.Remote FaxOpt1.Fwd/Page/StoreOff*Fax ForwardPagingFax StorageSets the machine to forward fax messages or to store incoming faxes in the memory so you can retrieve them while you are away from your machine.592.Remote Access ---lYou must set your own code for Remote Retrieval.613.Print Fax — Sets up a Group number for Broadcasting.6.RemainingJobs— — Checks which jobs are in the memory and lets you cancel chosen jobs.32Main Menu Submenu Menu Selections Options Descriptions Page
Menu and Features1177.Setup MsgCtr (FAX-1960C only)1.OGM Msg Ctr OGMF/T OGMPlay/Record or erase the outgoing message.552.ICM Max.Time 30*60120180Select the maximum length of incoming messages.583.ICM Rec.MonitrOn*OffAllows you to turn the speaker volume for voice messages as they come in On or Off.580.Miscellaneous1.TX Lock (MFC-3360C and FAX-1860C)— Stops unauthorized users from changing the machine’s current settings.231.Mem Security (FAX-1960C only)—Prohibits most functions except receiving faxes into memory.242.Compatibility High*Normal BasicAdjusts the equalization for transmission problems.1013.Distinctive Off*Set (On)Uses the Telephone Company’s Distinctive Ring subscriber service to register the ring pattern with the machine.414.Caller ID Display#*Print ReportView or print a list of the last 30 Caller IDs stored in the memory.43Main Menu Submenu Menu Selections Options Descriptions Page
1183.Copy 1.Quality —BestFastNormal*Chooses the Copy resolution for your type of document.712.Brightness —-nnnno+-nnnon+-nnonn+*-nonnn+-onnnn+Adjusts the brightness for copies.743.Contrast —-nnnno+-nnnon+-nnonn+*-nonnn+-onnnn+Adjusts the contrast for copies.754.Color Adjust1.Red R:- nnnno +R:- nnnon +R:- nnonn +*R:- nonnn +R:- onnnn +Adjusts the amount of Red in copies.752.Green G:- nnnno +G:- nnnon +G:- nnonn +*G:- nonnn +G:- onnnn +Adjusts the amount of Green in copies.3.Blue B:- nnnno +B:- nnnon +B:- nnonn +*B:- nonnn +B:- onnnn +Adjusts the amount of Blue in copies.4.PrintReports1.Transmission——Prints a Transmission Verification Report for your last transmission.652.Help List — — Prints the Help List so you can see at-a-glance how to quickly program your machine.663.Quick-Dial — — Lists name and numbers stored in the One-Touch and Speed-Dial memory, in numerical order.66Main Menu Submenu Menu Selections Options Descriptions Page
Menu and Features1194.PrintReports(Continued)4.Fax Journal— — Lists information about the last incoming and outgoing faxes. (TX means Transmit.) (RX means Receive.)655.User Settings— — Lists your settings. 665.MachineInfo.1.Serial No. — — Lets you check the serial number of your machine.109MFC-3360C and FAX-1960CMain Menu Submenu Menu Selections Options Descriptions Page0.InitialSetup1.Receive Mode (MFC-3360C) —Fax Only*Fax/TelExternal TADManualChoose the receive mode that best suits your needs.341.Receive Mode (FAX-1960C)—Fax Only*Fax/TelManualChoose the receive mode that best suits your needs.342.Date/Time — — Puts the date and time on the LCD and in headings of faxes you send.See Quick Setup Guide3.Station ID —Fax:Name:Set your name and fax number to appear on each page you fax.4.Tone/Pulse(Canada only)—Tone*PulseChoose the dialing mode.5.Dial Tone —DetectionNo Detection*You can shorten the dial tone detect pause.1006.Register HS (FAX-1960C)—Sets the machine to register the cordless handset.See Digital Handset User’s Guide0.LocalLanguage (Canada only)—English*FrenchAllows you to change the LCD language for your country.See Quick Setup GuideMain Menu Submenu Menu Selections Options Descriptions Page
120FAX-1860C onlyMain Menu Submenu Menu Selections Options Descriptions Page0.InitialSetup1.Date/Time — — Puts the date and time on the LCD and in headings of faxes you send.See Quick Setup Guide2.Station ID —Fax:Name:Set your name and fax number to appear on each page you fax.3.Tone/Pulse (Canada only)—Tone*PulseChoose the dialing mode.4.Dial Tone —DetectionNo Detection*You can shorten the dial tone detect pause.100
Menu and Features121Entering Text CWhen you are setting certain menu selections, such as the Station ID, you may need to enter text into the machine. Most dial pad keys have three or four letters printed on keys. The keys for 0, # and l do not have printed letters because they are used for special characters.By pressing the proper dial pad key repeatedly, you can access the character you want.Putting spacesTo enter a space in a fax number, press c once between numbers. To enter a space in a name, press c twice between characters.Making correctionsIf you entered an incorrect letter and want to change it, press d to move the cursor under the incorrect character. Then press Clear/Back. Re-enter the correct character. You can also back up and insert letters.Repeating lettersIf you need to enter a letter that is on the same key as the letter before, press c to move the cursor to the right before you press the key again.Special characters and symbols Press l, # or 0, and then press d or c to move the cursor under the special character or symbol you want. Then press OK to choose it.Press Keyone timetwo timesthree timesfour times2ABC23DEF34GH I 45JKL56MNO67PQRS8TUV89WX Y ZPress lfor (space) ! " # $ % & ' ( ) l + , - . / mPress #for : ; < = > ? @ [ ] ^ _Press 0for É À È Ê Î Ç Ë Ö 0
122DGeneral DSpecifications DMemory Capacity 16 MB Memory Backup Approx. 24 hours (FAX-1960C only)ADF (automatic document feeder) Up to 20 pagesTemperature: 68°F - 86°F (20°C - 30°C)Humidity: 50% - 70%Paper: [20 lb (80 g/m2)] Letter sizePaper Tray 100 Sheets [20 lb (80 g/m2)]Printer Type Ink JetPrint Method Black:Color:Piezo with 94 × 1 nozzlesPiezo with 94 × 3 nozzlesLCD (Liquid Crystal Display)16 characters × 1 linePower Source AC 100 to 120V 50/60HzPower Consumption Off Mode:Standby:Operating:Average 4WAverage 6WAverage 27 W
Specifications1231This depends on printing conditions.Dimensions MFC-3360C and FAX-1860C FAX-1960C Weight 13.2 lb (6.0 kg)Noise Operating: 50 dB 1Temperature Operating:Best Print Quality:50°F to 95°F (10 to 35°C)68°F to 91°F (20 to 33°C)Humidity Operating:Best Print Quality: 20 to 80% (without condensation)20 to 80% (without condensation)16.0 in. (407 mm)8.4 in.(214 mm) 12.8 in.(325 mm)11.5 in. (292 mm)19.3 in. (490 mm)11.5 in. (292 mm)19.3 in. (490 mm)16.6 in. (422 mm)8.0 in. (202 mm)12.8 in.(325 mm)
124Print media D1Use only transparencies recommended for inkjet printing.2For glossy paper or transparencies, we recommend removing printed pages from the output paper tray immediately after they exit the machine to avoid smudging.3See Paper type and size for each operation on page 11.Paper Input Paper TrayPaper type:Plain paper, inkjet paper (coated paper), glossy paper 2, transparencies 12 and envelopes Paper size:Letter, Legal, Executive, A4, A5, A6, JIS B5, envelopes (commercial No.10, DL, C5, Monarch, JE4), Photo 4" ×6", Index card and Post card 3.For more details, see Paper weight, thickness and capacity on page 12.Maximum paper tray capacity: Up to 100 sheets of 20 lb (80 g/m2) plain paperPaper Output Up to 50 sheets of 20 lb (80 g/m2) plain paper (face up print delivery to the output paper tray) 2
Specifications125Fax D1‘Pages’ refers to the ‘Brother Standard Chart No. 1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.2‘Pages’ refers to the ‘ITU-T Test Chart #1’ (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.Compatibility ITU-T Group 3Coding System MH/MR/MMR/JPEGModem Speed Automatic Fallback33,600 bps Document Size ADF Width: 3.5 in. to 8.5 in. (89 mm to 215.9 mm)ADF Height: 5 in. to 14 in. (127 mm to 355.6 mm)Scanning Width 8.2 in. (208 mm)Printing Width 8.03 in. (204 mm)Gray Scale 256 levelsPolling Types Standard, Sequential: (Black only)Contrast Control Automatic/Light/Dark(manual setting)Resolution Horizontal 203 dot/in. (8 dot/mm)VerticalStandard98 line/in. (3.85 line/mm) (Black)196 line/in. (7.7 line/mm) (Color)Fine196 line/in. (7.7 line/mm) (Black/Color)Photo196 line/in. (7.7 line/mm) (Black)Superfine392 line/in. (15.4 line/mm) (Black)Speed-Dial 100 stations One-Touch 10 stationsBroadcasting 160 stationsAutomatic Redial 1 time after 5 minutesAuto Answer 0, 1, 2, 3 or 4 ringsCommunication Source Public switched telephone network.Memory Transmission MFC-3360C: Up to 200 1/170 2 pages FAX-1860C and FAX-1960C: Up to 250 1/300 2 pagesOut of Paper Reception MFC-3360C: Up to 200 1/170 2 pages FAX-1860C and FAX-1960C: Up to 250 1/300 2 pages
126Message Center (FAX-1960C only) DCordless handset (FAX-1960C only) DMessage Center YesICM Recording Time Max. 29 minutes / Max. 99 messages(Max. 180 secs / 1 message)Toll Saver YesOGM YesRecording OGM Time 20 SecsFrequency 5.8 GHzTechnology TBDMulti Handset Capability Up to 4 handsetsChannels TBDDimensionsWeight 13.2 lb (6 kg)Power Source TBDLCD (liquid crystal display) 16-Digit, 3-Line (+1-Line for Pict), Backlit (Orange)Charge Indicator Yes (LED)Full charge Time TBDWhile in Use (TALK) TBDWhile not in Use (Standby) TBD
Specifications127Copy D1Based on Brother standard pattern. (Fast mode/Stack Copy) Copy speeds vary with the complexity of the document.Color/Black Yes/YesDocument Size ADF Width: 3.5 in. to 8.5 in. (89mm to 215.9 mm)ADF Height: 5 in. to 14 in. (127mm to 355.6 mm)Copy Speed Black: Up to 18 pages/minute (Letter paper) 1Color: Up to 16 pages/minute (Letter paper) 1Multiple Copies Stacks up to 99 pagesSorts up to 99 pages (Black only)Enlarge/Reduce 25% to 400% (in increments of 1%)Resolution Plain, inkjet or glossy paper:Scans up to 600×1200 dpiPrints up to 600×1200 dpiOHP/Transparency:Scans up to 600×1200 dpiPrints up to 600×1200 dpi
128Scanner (MFC-3360C only) D1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows® XP Professional x64 Edition.2Maximum 1200 × 1200 dpi scanning when using the WIA Driver for Windows® XP (resolution up to 19200 × 19200 dpi can be selected by using the Brother scanner utility)Color/Black Yes/YesTWAIN Compliant Yes (Windows® 98/98SE/Me/2000 Professional/XP 1/Windows®XP Professional x64 Edition)Mac OS® X 10.2.4 or greaterWIA Compliant Yes (Windows® XP 1)Color Depth 36 bit color Processing (Input)24 bit color Processing (Output)(Actual Input: 30 bit color/Actual Output: 24 bit colorResolution Up to 2400 × 2400 dpi (interpolated) 2Up to 600 × 1200 dpi (optical)Scanning Speed Color: up to 8.49 sec. Black: up to 3.81 sec.(Letter size in 100 × 100 dpi)Document Size ADF Width: 3.5 in. to 8.5 in. (89 mm to 215.9 mm)ADF Height: 5 in. to 14 in. (127 mm to 355.6 mm)Scanning Width 8.26 in. (210 mm)Gray Scale 256 levels
Specifications129Printer DNoteFor FAX-1860C and FAX-1960C, you can download the free Brother printer driver from the Brother Solutions Center. Visit us at: http://solutions.brother.com 1Windows® XP in this User’s Guide includes Windows® XP Home Edition, Windows® XP Professional, and Windows® XP Professional x64 Edition.2Output image quality varies based on many factors including, but not limited to input image resolution and quality and print media.3Based on Brother standard pattern.Letter size in draft mode.4When you set the Borderless feature to On.5See Paper type and size for each operation on page 11.Printer Driver Windows® 98/98SE/Me/2000 Professional and XP 1/Windows®XP Professional x64 Edition driver supporting Brother Native Compression mode and bi-directional capabilityBrother Ink Driver For Mac OS® X 10.2.4 or greaterResolution Up to 1200 × 6000 dpi 21200 × 2400 dpi1200 × 1200 dpi600 × 600 dpi600 × 300 dpi600 × 150 dpiPrint Speed Black: Up to 25 pages/minute (Letter paper) 3Color: Up to 20 pages/minute (Letter paper) 3Printing Width 8.03 in. (8.5 in. (borderless) 4) Disk-Based Fonts 35 TrueTypeBorderless Letter, A4, A6, Photo 4" × 6", Index Card, Photo 2L 5"×7", Post Card 5
130Interfaces D1Your machine has a USB 2.0 interface. This interface is compatible with USB 2.0 Hi-Speed; however, the maximum data transfer rate will be 12 Mbits/s. The machine can also be connected to a computer that has a USB 1.1 interface.2Third party USB parts are not supported for Macintosh®.Computer requirements DUSB A USB 2.0 interface cable that is no longer than 6 feet (2.0 m). 12Minimum System RequirementsComputer Platform & Operating System VersionSupported PC Software FunctionsPC InterfaceProcessor Minimum Speed Minimum RAMRecommended RAMAvailable Hard Disk Spacefor Driversfor ApplicationsWindows®1 Operating Systems98, 98SE Printing, PC-FAX Send 3, ScanningUSBIntel® Pentium®II or equivalent32 MB 128 MB 120 MB 130 MBMe2000 Professional64 MB 256 MBXP HomeXP Professional128 MB 256 MB 170 MB 220 MBXP Professional x64 EditionAMD Opteron™AMD Athlon™64Intel® Xeon™ with Intel® EM64TIntel® Pentium® 4 with Intel® EM64T256 MB 512 MB 170 MB 220 MBApple® Macintosh® Operating SystemsOS X 10.2.4 or greaterPrinting, PC-FAX Send 3, ScanningUSB 2Power PC G3/G4/G5, Intel Core Solo/Duo. 350MHz128 MB 256 MB 80 MB 200 MB1Microsoft® Internet Explorer 5 or greater.2Third party USB ports are not supported.3PC Fax supports black and white faxing only.For the latest driver updates, access the Brother Solutions Center at http://solutions.brother.com
Specifications131Consumable items DInk The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly.Service Life of Ink CartridgeThe first time you install the ink cartridges the machine will use extra ink to fill the ink delivery tubes.This is a one-time process that enables high quality printing. Afterward, replacement ink cartridges will print the specified number of pages.Replacement Ink CartridgesStandard Black - Approximately 900 pages at 5% coverageYellow, Cyan and Magenta - Approximately 400 pages at 5% coverageThe above figures are based upon the following assumptions:Continuous printing at a resolution of 600 × 600 dpi in normal mode after installing new ink cartridge;The printing frequency;The number of pages printed;Periodic, automatic, print head assembly cleaning (Your machine will clean the print head assembly periodically. This process will use a small amount of ink); and,Ink remaining in cartridge identified as ‘empty’ (It is necessary to leave a small amount of ink in the ink cartridge to prevent air from drying out and damaging the print head assembly).Replacement Consumables<Black> LC51BK, <Yellow> LC51Y, <Cyan> LC51C, <Magenta>LC51M
132EThis is a comprehensive list of features and terms that appear in Brother manuals. Availability of these features depends on the model you purchased.Glossary EADF (automatic document feeder)The document can be placed in the ADF and scanned one page at a time automatically.Auto ReductionReduces the size of incoming faxes.Automatic RedialA feature that enables your machine to redial the last fax number after five minutes if the fax did not go through because the line was busy.Backup PrintYour machine prints a copy of every fax that is received and stored in memory.This is a safety feature so you will not lose messages during a power failure.Beeper VolumeVolume setting for the beep when you press a key or make an error.BrightnessChanging the Brightness makes the whole image lighter or darker.BroadcastingThe ability to send the same fax message to more than one location.Caller IDA service purchased from the telephone company that lets you see the number (or name) of the party calling you.CNG tonesThe special tones (beeps) sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling.Coding methodMethod of coding the information contained in the document. All fax machines must use a minimum standard of Modified Huffman (MH). Your machine is capable of greater compression methods, Modified Read (MR), Modified Modified Read (MMR) and JPEG, if the receiving machine has the same capability.Communication error (Comm. Error)An error during fax sending or receiving, usually caused by line noise or static.Compatibility groupThe ability of one fax unit to communicate with another. Compatibility is assured between ITU-T Groups.ContrastSetting to compensate for dark or light documents, by making faxes or copies of dark documents lighter and light documents darker.Distinctive RingA subscriber service purchased from the telephone company that gives you another phone number on an existing phone line. The Brother machine uses the new number to simulate a dedicated fax line.Dual AccessYour machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax from memory or receiving or printing an incoming fax.Easy ReceiveEnables your machine to respond to CNG tones if you interrupt a fax call by answering it.
Glossary133ECM (Error Correction Mode)Detects errors during fax transmission and resends the pages of the fax that had an error.Extension phoneA telephone using the same line as your fax but plugged into a separate wall jack.External phoneA telephone that is plugged into the EXT jack of your machine.F/T Ring TimeThe length of time that the Brother machine rings (when the Receive Mode setting is Fax/Tel) to notify you to pick up a voice call that it answered.Fax Receive CodePress this code (l 5 1) when you answer a fax call on an extension or external phone.Fax tonesThe signals sent by sending and receiving fax machines while communicating information.Fax/TelYou can receive faxes and telephone calls. Do not use this mode if you are using a telephone answering device (TAD).Fine resolutionResolution is 203 × 196 dpi. It is used for small print and graphs.Gray scaleThe shades of gray available for copying, scanning and faxing photographs.Group numberA combination of One-Touch and Speed-Dial numbers that are stored on a One-Touch key or a Speed-Dial location for Broadcasting.Help listA printout of the complete Menu table that you can use to program your machine when you do not have the User's Guide with you.Fax JournalLists information about the last 200 incoming and outgoing faxes. TX means Transmit. RX means Receive.Journal PeriodThe pre-programmed time period between automatically printed Fax Journal Reports. You can print the Fax Journal on demand without interrupting the cycle.LCD (liquid crystal display)The display screen on the machine that shows interactive messages during On-Screen Programming and shows the date and time when the machine is idle.Manual faxDepending on your model, you can lift the handset, cordless handset or handset of the external telephone or handset of the external telephone or you can press Hook or Speaker Phone to hear the receiving fax machine answer before you press Black Start or Color Start to begin sending.Menu mode Programming mode for changing your machine's settings.OCR (optical character recognition) (MFC-3360C only)The bundled (ScanSoft® Paperport®SE with OCR or Presto!® PageManager) software application converts an image of text to text you can edit. Out of Paper ReceptionReceives faxes into the machine's memory when the machine is out of paper.Overseas ModeMakes temporary changes to the fax tones to accommodate noise and static on overseas phone lines.
134PauseAllows you to place a 3.5 second delay in the dialing sequence stored on One-Touch and Speed-Dial numbers. Press Redial/Pause as many times as needed for longer pauses.Pulse (Canada only) A form of rotary dialing on a telephone line.Quick Dial List A listing of names and numbers stored in One-Touch and Speed-Dial memory, in numerical order.Real Time TransmissionWhen memory is full, you can send faxes in real time.Remaining jobsYou can check which jobs are waiting in memory and cancel jobs individually.ResolutionThe number of vertical and horizontal lines per inch. See: Standard, Fine, Super Fine and Photo.Ring DelayThe number of rings before the machine answers in Fax Only and Fax/Tel modes.Ring VolumeVolume setting for the machine's ring.ScanningThe process of sending an electronic image of a paper document into your computer.SearchAn electronic, alphabetical listing of stored One-Touch, Speed-Dial and Group numbers.Speed-DialA pre-programmed number for easy dialing. You must press Search/Speed Dial, #, the two digit code, and Black Start or Color Start to start the dialing process.Standard resolution203 × 97 dpi. It is used for regular size text and quickest transmission.Station IDThe stored information that appears on the top of faxed pages. It includes the sender's name and fax number.Super Fine resolution392 × 203 dpi. Best for very small print and line art.TAD (telephone answering device)You can connect an external device or answering machine to the EXT. jack of your machine.Telephone Answer Code (For Fax/Tel mode only)When the machine answers a voice call, it pseudo/double-rings. You can pick up at an extension phone by pressing this code (# 5 1).Temporary settingsYou can choose certain options for each fax transmission and copy without changing the default settings.ToneA form of dialing on the telephone line used for Touch Tone telephones.TransmissionThe process of sending faxes over the phone lines from your machine to the receiving fax machine.Transmission Verification ReportA listing for each fax sent, that shows its date, time and number.User SettingsA printed report that shows the current settings of the machine.
Index135FAAccessories and supplies ......................... iiiADF (automatic document feeder) 8, 28, 40ADF cover ................................................98Answering machine (TAD) .......................44connecting ............................................45Apple® Macintosh®See Software User's Guide on the CD-ROM. ..................................................Automaticfax receive ............................................34Easy Receive .....................................37BBroadcasting ............................................28setting up Groups for ............................53Brotheraccessories and supplies ....................... iiiBrother numbers ...................................... iCustomer Service ................................... iiFAQs (frequently asked questions) .........ifax back system ...................................... iiproduct support ....................................... iiSolutions Center ..............................i, 129warranties .................................... iv, v, viiCCaller ID ...................................................43print list .................................................44view list .................................................44CancelingFax Forwarding .....................................63Fax Storage ..........................................60jobs awaiting redial ...............................32Paging ...................................................63Cleaningpaper pick-up roller .............................106print head ............................................106printer platen .......................................105scanner ...............................................105Connectingexternal TAD .........................................44external telephone ................................48two-line external TAD or telephone ......47Consumable items ................................. 131Control panel overview .............................. 5ControlCenterSee Software User's Guide on the CD-ROM. .................................................Copycolor adjustment ................................... 75enlarge/reduce ..................................... 71enter Copy mode .................................. 70keys ...................................................... 70multiple ................................................. 70paper .................................................... 75Quality key ........................................... 71single .................................................... 70Sort ....................................................... 74temporary settings ................................ 70using ADF ............................................ 70Copy Options key (copying)paper Size ............................................ 76paper Type ........................................... 75Cordless HandsetSee Digital Cordless Handset User's Guide. .......................................................Custom telephone features on a single line .................................................................. 94DDialinga pause ................................................ 51access codes and credit card numbers ........................................................53, 54Groups ................................................. 28manual ................................................. 50One-Touch ........................................... 50Speed-Dial ........................................... 50Distinctive Ring ........................................ 41setting ring pattern ............................... 43turning off ............................................. 43Dual Access ............................................ 31EEasy Receive .......................................... 37Envelopes ....................................11, 13, 15Error messages on LCD .......................... 95Change Unable .................................... 95
136Clean Unable ........................................95Comm. Error .........................................95Init. Unable ............................................95Ink Empty ..............................................96Near Empty ...........................................96No Paper Fed ........................................96Not Registered ......................................50Out of Memory ......................................97Print Unable ..........................................95Scan Unable .........................................95Extension telephone, using ......................49External telephone, connecting ................48FFax codeschanging ........................................ 49, 61Fax Receive Code ...................37, 48, 49Remote Access Code ...........................61Telephone Answer Code ............... 48, 49Fax Forwardingchanging remotely .......................... 62, 63programming a number .........................59Fax Storage .............................................60turning on ..............................................60Fax, from PCSee Software User's Guide on the CD-ROM. ..................................................Fax, stand-alonereceiving ................................................34at end of conversation ................. 36, 38difficulties .................................... 90, 92Easy Receive .....................................37F/T Ring Time, setting ........................37Fax Forwarding ..................................63from extension phone ................. 48, 49Paging ................................................59phone line interference ....................101Receive Mode, choosing ....................34reducing to fit on paper ......................38retrieving from a remote site ..............62Ring Delay, setting .............................37sending .......................................... 28, 67at end of conversation ........................33Broadcasting ......................................28canceling from memory ......................32color fax .............................................28contrast ..............................................30delayed batch transmission ...............32delayed fax .........................................32enter Fax mode ................................. 28from memory (Dual Access) .............. 31manual .............................................. 33overseas ............................................ 31phone line interference .................... 101Real Time Transmission .................... 31Resolution ......................................... 30Fax/Tel modeanswering at extension phones ......48, 49double-ringing (voice calls) ................... 37F/T Ring Time ....................................... 37Fax Receive Code .......................... 48, 49Ring Delay ............................................ 37Telephone Answer Code ................ 48, 49FCC notices ............................................. 86GGray scale .....................................125, 128Groups for Broadcasting ......................... 53HHELPLCD messages ................................... 111using menu keys ............................. 112Menu Table ........................................ 111IInk cartridgeschecking ink volume ........................... 108ink dot counter .................................... 101replacing ............................................. 101JJacksconvert to RJ11 jacktriplex adapter ................................... 46EXTexternal telephone ............................. 44TAD (answering machine) ................. 44Jamsdocument .............................................. 98paper .................................................... 98LLCD (liquid crystal display) ............ 111, 112
137Contrast ................................................22Help List ................................................66MMacintosh®See Software User's Guide on the CD-ROM. ..................................................Maintenance, routine .............................101Manualdialing ...................................................50receive ..................................................34transmission ..........................................33Memory Storage ....................................111Menu Table ............................................111Message Center mode .............................55erasing messages .................................57Fax/Tel OGM ........................................56Msg Ctr OGM (outgoing message) .......55playing voice messages ........................56printing faxes from memory ..................57setting up ..............................................55Mode, enteringCopy .....................................................70Fax ........................................................28Scan ........................................................7Multi-line connections (PBX) ....................47OOne-Touchchanging ...............................................53setting up ..............................................52using .....................................................50Out of Area (Caller ID) .............................43Out of Memory message ..........................33PPacking and shipping the machine ........109Paging ......................................................59Paper ................................................ 9, 124capacity .................................................12document size .................................. 8, 28loading ........................................... 13, 15size ................................................ 11, 19type ................................................ 11, 19PaperPort® SE with OCRSee Software User's Guide on the CD-ROM. ..................................................Phone lineconnections .......................................... 45difficulties ............................................. 92multi-line (PBX) .................................... 47roll over lines ........................................ 46two-line phone system ......................... 46Phone line interference ......................... 101Photo paper ............................ 9, 10, 12, 73Power failure ......................................... 111Printarea ...................................................... 17checking alignment ............................ 107difficulties .......................................90, 92drivers ................................................ 129improving quality ........................ 106, 107paper jams ........................................... 99reports .................................................. 66resolution ............................................ 129specifications ...................................... 129PrintingSee Software User's Guide on the CD-ROM. .................................................Programming your machine .......... 111, 112QQuality key (copying) ............................... 70Quick-DialAccess codes and credit card numbers ........................................................53, 54Broadcasting ........................................ 28using Groups ..................................... 28Group dialchanging ............................................ 53setting up Groups for Broadcasting ... 53One-Touchchanging ............................................ 53setting up ........................................... 52using .................................................. 50Search .................................................. 51Speed-Dialchanging ............................................ 53setting up by location ........................ 52using .................................................. 50RReceive Mode ......................................... 34External TAD ........................................ 34Fax Only ............................................... 34
138Fax/Tel ..................................................34Manual ..................................................34Redial/Pause ............................................51Reducingcopies ....................................................71incoming faxes ......................................38Remote Retrieval .....................................61access code ..........................................61commands ............................................63getting your faxes ..................................62Remote SetupSee Software User's Guide on the CD-ROM. ..................................................Reports ....................................................65Caller ID List .........................................44Fax Journal ...........................................66Journal Period ....................................65Help List ................................................66how to print ...........................................66Quick-Dial List .......................................66Transmission Verification ............... 65, 66User Settings ........................................66Resolutioncopy ....................................................127fax .......................................................125print .....................................................129scan ....................................................128setting for next fax .................................30Ring Delay, setting ...................................37SSafety Instructions ...................................84Scanning (MFC-3360C only)See Software User's Guide on the CD-ROM. ..................................................Serial Numberhow to find ..............See inside front coverShipping the machine ............................109Speaker Phone (FAX-1960C) ....................6Speed-Dialchanging ...............................................53dialing ....................................................50storing ...................................................52TTAD (telephone answering device), external .....................................................34, 44, 47connecting ...................................... 44, 45receive mode ........................................ 34recording OGM ..................................... 46with two-line jack .................................. 47Temporary copy settings ......................... 70Text, entering ........................................ 121special characters .............................. 121Transferring your faxes or Fax Journal ... 97Transparencies ..............................9, 10, 12Troubleshooting ....................................... 90checking ink volume ........................... 108document jam ....................................... 98error messages on LCD ....................... 95if you are having difficultycopying .............................................. 94document jam .................................... 98incoming calls .................................... 93phone line or connections ................. 92printing .............................................. 90printing receiving faxes ..................... 92receiving faxes .................................. 93scanning ............................................ 94sending faxes .................................... 93software ............................................. 94paper jam ............................................. 99print quality .................................106, 107Two-line phone system ........................... 46TX Lock ................................................... 24VVolume, settingbeeper .................................................. 20ring ....................................................... 19speaker ................................................. 20WWarranties .................................................ivCanada ..................................................viiNotice-Disclaimer ...................................ivUSA .........................................................vWindows®See Software User's Guide on the CD-ROM. ..................................................World Wide Web .........................................i
EQUIPMENT ATTACHMENT LIMITATIONS(Canada only)NOTICEThis product meets the applicable Industry Canada technical specifications.NOTICEThe Ringer Equivalence Number is an indication of the maximum number of devices allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Brother International Corporation100 Somerset Corporate BoulevardP.O. Box 6911Bridgewater, NJ 08807-0911 USABrother International Corporation (Canada) Ltd.1 rue Hôtel de Ville,Dollard-des-Ormeaux, QC, Canada H9B 3H6Visit us on the World Wide Webhttp://www.brother.comThese machines are made for use in the USA and Canada only. We cannot recommend usingthem overseas because it may violate the Telecommunications Regulations of that country andthe power requirements of your machine may not be compatible with the power available in foreigncountries. Using USA or Canada models overseas is at your own risk and may void yourwarranty. USA/CAN

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