Broadcom BRCM1068 802.11 a/b/g/n/ac WLAN+BLUETOOTH PCI-E MINI CARD User Manual

Broadcom Corporation 802.11 a/b/g/n/ac WLAN+BLUETOOTH PCI-E MINI CARD Users Manual

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Users Manual

User Guide

Safety warning noticeWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do notplace the computer directly on your lap or obstruct the computer air vents. Use the computer only ona hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a softsurface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter tocome into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.The computer and the AC adapter comply with the user-accessible surface temperature limits definedby the International Standard for Safety of Information Technology Equipment (IEC 60950).iii

iv Safety warning notice

Table of contents1 Starting right ................................................................................................................................................... 1Best practices ....................................................................................................................................... 1Fun things to do .................................................................................................................................... 1More HP resources .............................................................................................................................. 22 Getting to know your computer ..................................................................................................................... 4Finding your hardware and software information ................................................................................. 4Locating hardware ............................................................................................................... 4Locating software ................................................................................................................. 4Front ..................................................................................................................................................... 4Right side ............................................................................................................................................. 5Left side ................................................................................................................................................ 7Back ..................................................................................................................................................... 8Top ....................................................................................................................................................... 8Bottom .................................................................................................................................................. 9Labels ................................................................................................................................................... 9Identifying the labels ............................................................................................................ 93 Connecting to a network .............................................................................................................................. 10Connecting to a wireless network ....................................................................................................... 10Using the wireless controls ................................................................................................ 10Using an Internet service provider ..................................................................................... 10Setting up a WLAN ............................................................................................................ 11Configuring a wireless router ............................................................................................. 11Protecting your WLAN ....................................................................................................... 11Connecting to a WLAN ...................................................................................................... 12Connecting to a wired network ........................................................................................................... 13Connecting to a local area network (LAN) ......................................................................... 134 Enjoying entertainment features ................................................................................................................. 14Volume control ................................................................................................................................... 14Using the webcam .............................................................................................................................. 14Using audio ........................................................................................................................................ 14Adjusting the volume ......................................................................................................... 14Connecting speakers ......................................................................................................... 14Connecting headphones .................................................................................................... 15v

Using Beats Audio ............................................................................................................. 15Accessing Beats Audio ..................................................................................... 15Using video ......................................................................................................................................... 15Using Intel Wireless Display and Wireless Music (select models only) ............................. 15Managing your audio and video files .................................................................................................. 155 Navigating using the keyboard and pointing devices ............................................................................... 16Using touch screen gestures .............................................................................................................. 16One-finger slide ................................................................................................................. 16Tapping .............................................................................................................................. 17Scrolling ............................................................................................................................. 17Pinching/stretching ............................................................................................................ 18Rotating (select models only) ............................................................................................ 18Edge swipes ...................................................................................................................... 18Right-edge swipe .............................................................................................. 19Left-edge swipe ................................................................................................. 19Top-edge swipe and bottom-edge swipe .......................................................... 20Using the keyboard ............................................................................................................................ 21Using the action keys ......................................................................................................... 22Using Microsoft Windows 8 shortcut keys ......................................................................... 23Using the integrated numeric keypad ................................................................................ 236 Managing power ............................................................................................................................................ 25Initiating Sleep and Hibernation ......................................................................................................... 25Intel Rapid Start Technology (select models only) ............................................................ 25Manually initiating and exiting Sleep .................................................................................. 25Manually initiating and exiting Hibernation ........................................................................ 26Setting password protection on wakeup ............................................................................ 26HP CoolSense (select models only) ................................................................................................... 26Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 27Shutting down (turning off) the computer ........................................................................................... 277 Managing and sharing information ............................................................................................................. 28Using a USB device ........................................................................................................................... 28Connecting a USB device .................................................................................................. 29Removing a USB device .................................................................................................... 29Inserting and removing a memory card .............................................................................................. 308 Maintaining peak performance .................................................................................................................... 31Performing routine maintenance ........................................................................................................ 31vi

Using Disk Cleanup ........................................................................................................... 31Using Disk Defragmenter ................................................................................................... 31Updating programs and drivers ......................................................................................... 31Cleaning your computer ..................................................................................................... 32Cleaning products ............................................................................................. 32Cleaning procedures ......................................................................................... 32Cleaning the display ......................................................................... 32Cleaning the sides and cover ........................................................... 32Cleaning the keyboard ...................................................................... 32Using security measures .................................................................................................................... 33Setting Windows passwords .............................................................................................. 33Setting Setup Utility (BIOS) passwords ............................................................................. 34Using Internet security software ........................................................................................ 34Installing software updates ................................................................................................ 34Installing Windows updates ............................................................................... 34Updating software ............................................................................................. 359 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) ...................................................... 36Starting Setup Utility (BIOS) ............................................................................................................... 36Updating the BIOS ............................................................................................................................. 36Determining the BIOS version ........................................................................................... 36Downloading a BIOS update ............................................................................................. 37Using HP PC Hardware Diagnostics (UEFI) ...................................................................................... 37Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ............................... 3810 Backing up, restoring, and recovering ..................................................................................................... 39Creating recovery media and backups ............................................................................................... 39Creating HP Recovery media ............................................................................................ 40Restore and recovery ......................................................................................................................... 41Using Windows Refresh for quick and easy recovery ....................................................... 42Remove everything and reinstall Windows ........................................................................ 42Recovering using HP Recovery Manager .......................................................................... 43What you need to know ..................................................................................... 43Using the HP Recovery partition (select models only) ...................................... 43Using HP Recovery media to recover ............................................................... 44Changing the computer boot order ................................................................... 44Removing the HP Recovery partition ................................................................................. 4411 Troubleshooting .......................................................................................................................................... 46Wireless connection problems ........................................................................................................... 46vii

Cannot connect to a WLAN ............................................................................................... 46Cannot connect to a preferred network ............................................................................. 46Current network security codes are unavailable ................................................................ 47Cannot connect to the wireless router ............................................................................... 47Network status icon is not displayed .................................................................................. 48Power problems ................................................................................................................................. 48Computer will not turn on or start ....................................................................................... 48Hard drive error .................................................................................................................. 48Computer is not responding ............................................................................................... 49Computer shuts down unexpectedly .................................................................................. 49Display problems ................................................................................................................................ 49The display is blank ........................................................................................................... 49Images on the screen are too large or too small, or the images are fuzzy ........................ 49Keyboard and mouse problems ......................................................................................................... 49Audio problems .................................................................................................................................. 51No sound is produced ........................................................................................................ 51Software problems ............................................................................................................................. 5212 Specifications .............................................................................................................................................. 53Input power ......................................................................................................................................... 53Operating specifications ..................................................................................................................... 5313 Electrostatic Discharge .............................................................................................................................. 54Index ................................................................................................................................................................... 55viii

1 Starting rightThis computer is a powerful tool designed to enhance your work and entertainment. To get the mostout of your computer, read this chapter to learn about best practices after setup, fun things to do withyour computer, and where to get more HP resources.Best practicesAfter you set up and register the computer, we recommend the following steps:●If you haven’t already done so, connect to a wired or wireless network. See details in Connectingto a network on page 10.●Become familiar with the computer hardware and software. For information, go to Getting toknow your computer on page 4 and Enjoying entertainment features on page 14.●Back up your hard drive by creating a recovery drive. See Backing up, restoring, and recoveringon page 39.Fun things to do●You know you can listen to music on the computer. But did you know that you can also streamlive radio to the computer and listen to music or talk radio from all over the world? See Usingaudio on page 14.●Experience music the way the artist intended, with deep controlled base and clear, pure sound.See Using Beats Audio on page 15.●Use the new Windows 8 touch gestures for smooth control of images and pages of text. SeeUsing touch screen gestures on page 16.Best practices 1

More HP resourcesYou have already used Setup Instructions to turn on the computer and locate this guide. To locateproduct details, how-to information, and more, use this table.Resource ContentsSetup Instructions ●Overview of computer setup and features.Windows 8 Basics guide ●Overview of using Windows 8.Help and SupportFrom the Start screen, type h, and then select Helpand Support. For U.S. support, go tohttp://www.hp.com/go/contactHP. For worldwidesupport, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.●A broad range of how-to information and troubleshooting tips.Instructional videosGo tohttp://www.hp.com/supportvideos (English only)●How-to videos about using the features of your computer.Upgrading and Servicing GuideFor U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go tohttp://welcome.hp.com/country/us/en/wwcontact_us.html.●Instructions for upgrading or replacing components of yourcomputer.TroubleshootingSee Troubleshooting on page 46 in this guide formore information.●Solutions to the following problems:◦Wireless connection problems◦Power problems◦Display problems◦Keyboard and mouse problems◦Audio problems◦Software problemsSafety & Comfort GuideTo access this guide, select HP Support Assistant onthe Start screen, select My computer, and then selectUser guides, or go to http://www.hp.com/ergo.●Proper workstation setup.●Guidelines for posture and work habits that increase yourcomfort and decrease your risk of injury.●Electrical and mechanical safety information.Worldwide support web pageTo get support in your language, go tohttp://welcome.hp.com/country/us/en/wwcontact_us.html.●Access to the following support options:◦Online chat with an HP technician.◦Email support.◦Support telephone numbers.◦HP service center locations.Regulatory, Safety and Environmental NoticesTo access this guide, select the HP SupportAssistant app on the Start screen, select Mycomputer, and then select User guides.●Important regulatory notices.2 Chapter 1 Starting right

Resource ContentsLimited Warranty*To access this guide, select the HP SupportAssistant app on the Start screen, select Mycomputer, and then select Warranty and services,or go to http://www.hp.com/go/orderdocuments.●Specific warranty information about this computer.*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on yourcomputer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP LimitedWarranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printedcopy from http://www.hp.com/go/orderdocuments or write to:●North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA●Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy●Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507When you request a printed copy of your warranty, please include your product number, warranty period (found on yourservice label), name, and postal address.IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.More HP resources 3

2 Getting to know your computerFinding your hardware and software informationLocating hardwareTo find out what hardware is installed on your computer:1. From the Start screen, type c, and then select Control Panel.2. Select System and Security, and then in the System area, click Device Manager.A list reveals all the devices installed on your computer.Locating softwareTo find out what software is installed on your computer:1. From the Start screen, right-click using the external wireless mouse.– or –Swipe down from the top edge of the computer screen.2. Select the All apps icon.FrontComponent Description(1) WLAN antennas (2)* Send and receive wireless signals.(2) Internal microphones (2) Record audio, automatically filtering out the noise around you and cancellingechoes.(3) Webcam light On: The webcam is on.4 Chapter 2 Getting to know your computer

Component Description(4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access to videoconferences and online chat by means of streaming video.To use the webcam, from the Start screen, type c, and then select CyberLinkYouCam from the list of applications.(5) Ambient light sensor Automatically adjusts the display brightness based on the lighting conditions inyour environment.(6) Speakers (2) Produce sound.(7) Windows button Returns you to the Start screen from an open app or the Windows desktop.NOTE: Pressing the Windows button again will return you to the previousscreen.*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediatelyaround the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, andEnvironmental Notices that applies to your country or region. These notices are located in Help and Support.Right sideComponent Description(1) Volume control button Controls speaker volume.Right side 5

Component Description(2) USB 3.0 charging (powered) port Connects an optional USB device. USB charging ports allow youto charge connected USB devices. Standard USB ports will notcharge all USB devices or will charge using a low current. SomeUSB devices require power and require you to use a poweredport.NOTE: USB charging ports can also charge select models ofcell phones and MP3 players, even when the computer is off.(3) Audio-out (headphone) jack/Audio-in (microphone) jackConnects optional powered stereo speakers, headphones,earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support optionalmicrophone-only devices.WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset. Foradditional safety information, refer to the Regulatory, Safety, andEnvironmental Notices.NOTE: When a device is connected to the jack, the computerspeakers are disabled.6 Chapter 2 Getting to know your computer

Left sideComponent Description(1) Rotate button Rotates the orientation of the display 90 degrees.(2) USB 3.0 ports (2) Connect optional USB 1.0, USB 2.0, or USB 3.0 devices andprovide enhanced USB power performance for USB 3.0devices.(3) Hard drive light Blinking: The hard drive is being used.(4) Power connector Connects an AC adapter.(5) AC adapter light ●White: The AC adapter is connected and the battery ischarged.●Amber: The AC adapter is connected and the battery ischarging.●Off: The computer is using DC power.Left side 7

BackComponent Description(1) Stand release button Releases the display stand.(2) Display stand Allows the display to be positioned at different angles.(3) Vent Enables airflow to cool internal components.NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normalfor the internal fan to cycle on and off during routineoperation.TopComponent Description(1) Power button ●When the computer is off, press the button to turn on the computer.●When the computer is in the Sleep state, press the button briefly toexit Sleep.●When the computer is in Hibernation, press the button down briefly toexit Hibernation.CAUTION: Pressing and holding down the power button will causeunsaved information to be lost.If the computer has stopped responding and Windows® shutdownprocedures aren't working, press and hold the power button for at least 5seconds to turn off the computer.To learn more about your power settings, from the Start screen, type p. Inthe search box, type power, select Settings, and then select Poweroptions.8 Chapter 2 Getting to know your computer

BottomComponent Description(1) Memory card reader Reads data from and writes data to memory cards such as Secure Digital(SD).LabelsIdentifying the labelsThe labels on the computer provide information you may need when you troubleshoot problems. Thelabels are located underneath the display stand and are visible when the display stand is released.●Service label—Provides important information to identify your computer. You will typically beasked for the product number when working with support. Locate this number before you contactsupport.●Regulatory label—Provides regulatory information about the computer.●Wireless certification label or labels (select models only)—Provide information about optionalwireless devices and the approval markings of some of the countries or regions in which thedevices have been approved for use. If your computer model includes one or more wirelessdevices, one or more certification labels are included with your computer. You may need thisinformation when traveling internationally.Bottom 9

3 Connecting to a networkYou can explore the globe and access information from millions of websites using your computer anda wired or wireless network connection. This chapter will help you get connected to that world.Connecting to a wireless networkWireless technology transfers information across radio waves instead of wires. Your computer maybe equipped with one or more of the following wireless devices:●Wireless local area network (WLAN) device—Connects the computer to wireless local areanetworks. In a WLAN, the mobile wireless device in your computer communicates with awireless router or a wireless access point.●Bluetooth® device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In aPAN, each device communicates directly with other devices, and devices must be relativelyclose together.For more information about wireless technology, see the information and website links provided inHelp and Support. From the Start screen, type h, and then select Help and Support.Using the wireless controlsThe Network and Sharing Center allows you to set up a connection or network, connect to a network,and diagnose and repair network problems.To use the Network and Sharing Center:1. From the Start screen, type c, and then select Control Panel.2. Select Network and Internet, and the select Network and Sharing Center.For more information, go to Help and Support. From the Start screen, type h, and then select Helpand Support.Using an Internet service providerWhen you are setting up Internet access in your home, you must establish an account with anInternet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. TheISP will help set up the modem, install a network cable to connect your wireless router to the modem,and test the Internet service.NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record thisinformation and store it in a safe place.10 Chapter 3 Connecting to a network

Setting up a WLANTo set up a WLAN and connect to the Internet, you need the following equipment:●A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased froman Internet service provider●A wireless router (2) (purchased separately)NOTE: Some modems have a built-in wireless router. Check with your ISP to determine whattype of modem you have.●A wireless computer (3)The illustration below shows an example of a wireless network installation that is connected to theInternet.Additional wireless and wired computers can be connected to increase the size of your homenetwork.For help in setting up your WLAN, see the information provided by your router manufacturer or yourISP.Configuring a wireless routerFor help configuring a wireless router, see the information provided by your router manufacturer oryour ISP.NOTE: It is recommended that you initially connect your new wireless computer to the router byusing the network cable provided with the router. When the computer successfully connects to theInternet, disconnect the cable, and access the Internet through your wireless network.Protecting your WLANWhen you set up a WLAN or connect to an existing WLAN, always enable security features to protectyour network from unauthorized access.Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotectedsignals. Take the following precautions to protect your WLAN:●Use a firewall.A firewall checks and requests information that is sent to your network. It then discards anysuspicious items. Firewalls are available in both software and hardware. Some networks use acombination of both types.●Use wireless encryption.Connecting to a wireless network 11

Wireless encryption uses security settings to encrypt and decrypt information that is transmittedover the network. For more information, go to Help and Support. From the Start screen, type h,and then select Help and Support.Connecting to a WLANTo connect to a WLAN, follow these steps:1. Be sure that the WLAN device in your computer is on.2. From the Start screen, point to the far-right upper or lower corner of the screen to display thecharms.3. Select Settings, and then click the network status icon.4. Select a WLAN from the list.5. Click Connect.If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type thecode, and then click OK to complete the connection.NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-click the network status icon, and then select Open Network and Sharing Center. Click Set upa new connection or network. A list of options is displayed, allowing you to manually searchfor and connect to a network or to create a new network connection.After the connection is made, place the pointer over the network status icon in the notification area, atthe far right of the taskbar, to verify the name and status of the connection.NOTE: The functional range (how far the wireless signals travel) depends on WLANimplementation, router manufacturer, and interference from other electronic devices or structuralbarriers such as walls and floors.12 Chapter 3 Connecting to a network

Connecting to a wired networkWARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug amodem cable or telephone cable into an RJ-45 (network) jack.Connecting to a local area network (LAN)Use a LAN connection if you want to connect the computer directly to a router in your home (insteadof working wirelessly), or if you want to connect to an existing network at your office.Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and an RJ-45 (network) USB adapter.To connect the network cable, follow these steps:1. Plug the RJ-45 (network) USB adapter (1) into a USB port on the computer.2. Plug one end of the RJ-45 (network) cable (2) into the USB adapter.3. Plug the other end of the network cable into a network wall jack (3) or router.NOTE: If the network cable contains noise suppression circuitry (4), which preventsinterference from TV and radio reception, orient the circuitry end of the cable toward thecomputer.Connecting to a wired network 13

4 Enjoying entertainment featuresUse your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage yourmusic, and download and watch movies. Or, to make your computer an even more powerfulentertainment center, connect external devices like speakers, headphones, or a gaming console.Volume controlThe integrated volume control button controls speaker volume on the computer.▲To increase speaker volume, press and hold the + sign.▲To decrease speaker volume, press and hold the – sign.Using the webcamYour computer has an integrated webcam, a powerful social networking tool that allows you tocommunicate up close with friends and colleagues next door or on the other side of the world. Withthe webcam, you can stream video with your instant messaging software, capture and share video,and take still photos.▲To start the webcam, from the Start screen, type c, and then select Camera.For details about using the webcam, go to Help and Support. From the Start screen, type h, and thenselect Help and Support.Using audioOn your HP computer, you can play music CDs, download and listen to music, stream audio contentfrom the web (including radio), record audio, or mix audio and video to create multimedia. Toenhance your listening enjoyment, attach external speakers or headphones.Adjusting the volume1. From the Start screen, point to the far-right upper or lower corner of the screen to display thecharms.2. Select Settings, and then click the speaker icon.3. Adjust the slider to increase or decrease the volume.NOTE: You can also adjust the volume using the volume keys on the external wireless keyboard orthe volume control button. See Using the action keys on page 22 or Volume control on page 14 formore information.Connecting speakersYou can attach wired speakers to your computer by connecting them to a USB port on yourcomputer.To connect wireless speakers to your computer, follow the device manufacturer's instructions. Beforeconnecting speakers, lower the volume setting.14 Chapter 4 Enjoying entertainment features

Connecting headphonesYou can connect wired headphones to the headphone jack on your computer.To connect wireless headphones to your computer, follow the device manufacturer's instructions.WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,earbuds, or a headset. For additional safety information, see the Regulatory, Safety andEnvironmental Notices.Using Beats AudioYou can experience Beats Audio through the computer's four internal speakers, through externalspeakers connected to a USB port, or through Beats Audio headphones connected to the headphonejack.Accessing Beats AudioUse Beats Audio Control Panel to view and manually control audio and bass settings.▲To open Beats Audio Control Panel, from Start screen, type c, select Control Panel, selectHardware and Sound, and then select Beats Audio Control Panel.Using videoYour HP computer is a powerful video device that enables you to watch streaming video from yourfavorite websites and download video and movies to watch on your computer without needing toconnect to a network.Using Intel Wireless Display and Wireless Music (select models only)Intel® Wireless Display and Wireless Music allow you to transmit your computer content wirelessly toyour receive/display device, such as HDTV, monitor, projector, game console, Blu-ray player, or DVR,by using an optional wireless adapter (purchased separately). For details about using the wirelessadapter, see the manufacturer's instructions.▲To open Intel Wireless Display, from the Start screen, type w, and then select Intel WiDi.NOTE: Before using the wireless display feature, be sure that your wireless device is turned on.Managing your audio and video filesCyberLink MediaSuite helps you manage and edit your photo and video collections.▲To open CyberLink MediaSuite, from the Start screen, type c, and then select CyberLinkMediaSuite.For more information about using CyberLink MediaSuite, see the software Help.Using video 15

5 Navigating using the keyboard andpointing devicesYour computer includes an external wireless keyboard and an external wireless mouse for easynavigation. After you remove the battery tabs from the accessories, they will automatically pair withthe computer.NOTE: The wireless receiver is preinstalled in the dedicated USB port on the bottom of thecomputer stand. If you have any problems with the wireless accessories, remove the receiver fromthe USB port and then reconnect it. For additional information, see Keyboard and mouse problemson page 49.Using touch screen gesturesA touch screen computer allows you to control items on the screen directly with your fingers.TIP: On touch screen computers, you can perform the gestures on the screen or using the keyboardand mouse.One-finger slideThe one-finger slide is mostly used to pan or scroll through lists and pages, but you can use it forother interactions, too, such as moving an object.●To scroll across the screen, lightly slide one finger across the screen in the direction you want tomove.NOTE: When many apps are revealed on the Start screen, you can slide your finger to movethe screen left or right.●To drag, press and hold an object, and then drag the object to move it.16 Chapter 5 Navigating using the keyboard and pointing devices

TappingTo make an on-screen selection, use the tap function.●Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it.ScrollingScrolling is useful for moving the pointer up, down, left, or right on a page or image.●Place two fingers on the screen and then drag them in an up, down, left, or right motion.Using touch screen gestures 17

Pinching/stretchingPinching and stretching allows you to zoom out or in on images or text.●Zoom in by placing two fingers together on the display and then move your fingers apart.●Zoom out by placing two fingers apart on the display and then move your fingers together.Rotating (select models only)Rotating allows you to turn items such as photos.●Anchor the forefinger of your left hand on the object you want to rotate. Using your right hand,slide your forefinger around in a sweeping motion from 12 o’clock to 3 o’clock. To reverse therotation, move your forefinger from 3 o’clock to 12 o’clock.NOTE: Rotate is intended for specific apps where you can manipulate an object or image. Rotatemay not be functional for all apps.Edge swipesWith edge swipes you can perform tasks such as changing settings and finding or using apps.18 Chapter 5 Navigating using the keyboard and pointing devices

Right-edge swipeThe right-edge swipe reveals the charms, which let you search, share, start apps, access devices, orchange settings.●Gently swipe your finger inward from the right edge of the display onto the screen to reveal thecharms.Left-edge swipeThe left-edge swipe reveals your open apps so that you can switch to them quickly.●Gently swipe your finger inward from the left edge of the display to switch between apps.Without lifting your finger, swipe back toward the left edge to reveal all open apps.Using touch screen gestures 19

Top-edge swipe and bottom-edge swipeThe top-edge swipe or bottom-edge swipe allows you to open a list of apps available on yourcomputer.1. From the Windows Start screen, gently swipe your finger from the top edge or the bottom edgeof the display onto the screen.2. Tap All apps to view available apps.20 Chapter 5 Navigating using the keyboard and pointing devices

Using the action keysAn action key performs an assigned function. The icon on each of the f1 through f12 keys, and thevolume (5), and Sleep (7) keys illustrates the assigned function for that key.▲To use an action key function, press and hold the key.Icon Key Descriptionf1 Allows you to view two apps simultaneously. The apps are displayed side by side.f2 Switches between open apps.NOTE: Continue to press this key until the app you want is displayed.f3 Shows the commands available in an app.f4 Shows a list of recently used apps.f5 Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).f6 Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.f7 Stops playing an audio CD, DVD, or a BD.f8 Plays the next track of an audio CD or the next section of a DVD or a BD.f9 Opens the Search charm. Allows you to search an open app or another app, your computer, andthe Internet.f10 Opens the Share charm. Allows you to share pictures, files, or webpages.f11 Opens the Devices charm. Allows you to set up printers and synchronize data with your phoneand stream video to your wireless TV.f12 Opens the Settings charm. Allows you to personalize your computer: Change your accountpicture, specify the background and color of your Start screen, and more. Mutes or restores speaker sound. Decreases speaker volume incrementally as long as you hold down the key.22 Chapter 5 Navigating using the keyboard and pointing devices

Component Descriptionnum lock key Controls the function of the integrated numeric keypad. Press thekey to alternate between the standard numeric function found onan external keypad (this function is turned on at the factory) andthe navigational function (indicated by the directional arrows onthe keys).NOTE: The keypad function that is active when the computer isturned off is reinstated when the computer is turned back on.Integrated numeric keypad Set at the factory to function like an external numeric keypad. Toalternate between this numeric function and the navigationalfunction (indicated by the directional arrows on the keys), pressthe num lock key.24 Chapter 5 Navigating using the keyboard and pointing devices

6 Managing powerInitiating Sleep and HibernationWindows has two power-saving states, Sleep and Hibernation.●Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved tomemory, allowing you to resume working very quickly. You can also initiate Sleep manually. Formore information, see Manually initiating and exiting Sleep on page 25.●Hibernation–The Hibernation state is automatically initiated if the computer is in the Sleep statefor an extended period. Hibernation puts your open documents and programs on your harddrive, and then turns off your computer.NOTE: You can manually initiate Hibernation. See Manually initiating and exiting Sleepon page 25 and Manually initiating and exiting Hibernation on page 26.CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or videoplayback, or loss of information, do not initiate Sleep while reading from or writing to a disc or anexternal media card.NOTE: You cannot connect to a network or perform any computer functions while the computer is inthe Sleep state or in Hibernation.Intel Rapid Start Technology (select models only)For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid StartTechnology allows your computer to resume quickly from inactivity.Rapid Start Technology manages your power-saving options as follows:●Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, pressany key, activate the TouchPad, or briefly press the power button.●Hibernation—Rapid Start Technology initiates Hibernation after a period of computer inactivitywhile the computer is in the Sleep or when the battery reaches a critical level. After Hibernationis initiated, press the power button to resume your work.NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able toinitiate Hibernation yourself, you must enable user-initiated Hibernation using Power Options. SeeManually initiating and exiting Hibernation on page 26.Manually initiating and exiting Sleep▲To initiate Sleep, from the Start screen, point to the far-right upper or lower corner of the screento display the charms. Click Settings, click the Power icon, and then select Sleep.To exit Sleep:●Briefly press the power button.●Press a key on the keyboard.When the computer exits Sleep, the power lights turn on and your work returns to the screen.Initiating Sleep and Hibernation 25

NOTE: If you have set a password to be required on wakeup, you must enter your Windowspassword before your work will return to the screen.Manually initiating and exiting HibernationYou can enable user-initiated Hibernation and change other power settings and timeouts using PowerOptions in Control Panel.1. From the Start screen, type power, select Settings, and then select Power Options.2. In the left pane, select Choose what the power button does.3. Select Change Settings that are currently unavailable.4. In the When I press the power button area, select Hibernate.5. Click Save changes.To exit Hibernation, briefly press the power button.When the computer exits Hibernation, the power lights turn on and your work returns to the screen. Ifyou have set a password to be required on wakeup, you must enter your Windows password beforeyour work will return to the screen.Setting password protection on wakeupTo set the computer to prompt for a password when the computer exits Sleep or Hibernation, followthese steps:1. From the Start screen, type power, select Settings, and then select Power Options.2. In the left pane, select Require a password on wakeup.3. Select Change Settings that are currently unavailable.4. Select Require a password (recommended).NOTE: If you need to create a user account password or change your current user accountpassword, click Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, go to step5.5. Click Save changes.HP CoolSense (select models only)HP CoolSense automatically detects when the computer is not in a stationary position and adjustsperformance and fan settings to keep the surface temperature of your computer at the optimum levelof comfort.When HP CoolSense is off, the position of the computer is not detected and the performance and fanoptions remain at the factory setting. As a result, the surface temperature of the computer may behigher than it would be with HP CoolSense on.To turn CoolSense off or on, follow these steps:▲From the Start screen, type cool, select Settings, and then select HP CoolSense.26 Chapter 6 Managing power

Refreshing your software content with Intel SmartConnect Technology (select models only)When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes thecomputer to exit Sleep. If a network connection is available, Smart Connect updates open apps suchas your email inboxes, social network sites, and news pages and then returns the computer to theSleep state. Smart Connect also syncs content that you have created offline, such as emails. Whenthe computer exits Sleep, you have immediate access to your updated information.▲To enable this feature or manually adjust the settings, from the Start screen, type smart, andthen select Intel® Smart Connect Technology.Shutting down (turning off) the computerCAUTION: Unsaved information is lost when the computer shuts down.The Shut down command closes all open programs, including the operating system, and then turnsoff the computer.Shut down the computer under any of the following conditions:●When you need to access components inside the computer●When you are connecting an external hardware device to a port other than a USB or video port●When the computer will be unused and disconnected from external power for an extendedperiodAlthough you can Shut down the computer with the power button, the recommended procedure is touse the turn off command, as follows:NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep orHibernation before shutdown is possible.1. Save your work and close all open programs.2. From the Start screen, point to the far-right upper or lower corner of the screen to displaycharms, and then click Settings.3. Click the Power icon, and then click Shut down.If the computer is unresponsive and you are unable to use the preceding shutdown procedures, trythe following emergency procedures in the sequence provided:●Press ctrl+alt+delete. Click the Power icon in the lower-right corner of the screen, and then clickShut Down.●Press and hold the power button for at least 5 seconds.●Disconnect the computer from external power.Refreshing your software content with Intel Smart Connect Technology (select models only) 27

7 Managing and sharing informationDrives are digital storage devices or solid-state drives that help you store, manage, share, andaccess information. Your computer has an internal hard drive that stores your personal files and yourcomputer's software and operating system. For added capacity or functionality, connect an externaldrive (purchased separately), such as an optical drive or hard drive.To quickly transfer information, connect a Universal Serial Bus (USB) flash drive to the USB port onyour computer, or insert the memory card from your phone or camera into the memory card reader.NOTE: For more information about required software and drivers, or to learn which computer port touse, see the manufacturer's instructions.Using a USB deviceMost computers have at least one USB port, because this versatile interface allows you to connect tonumerous kinds of external devices to your computer.Your computer may have more than one type of USB port. See Getting to know your computeron page 4 for the types of USB ports on this computer. Be sure to purchase devices that arecompatible with your computer.28 Chapter 7 Managing and sharing information

Connecting a USB deviceCAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect thedevice.▲Connect the USB cable for the device to the USB port.A sound indicates that the device has been detected.NOTE: The first time you connect a USB device, a message displays on the Windows desktop andan icon in the notification area lets you know that the device is recognized by the computer.Removing a USB deviceCAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to removethe USB device.CAUTION: To reduce the risk of loss of information or an unresponsive system, use the followingprocedure to safely remove the USB device.1. Save your information and close all programs associated with the device.2. From the Windows desktop, click the hardware icon in the notification area, at the far right of thetaskbar. A message, Safely Remove Hardware and Eject Media displays.3. Follow the on-screen instructions.Using a USB device 29

Inserting and removing a memory cardTo insert a memory card:CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force toinsert a memory card.1. Hold the card label-side up, with the connectors facing the computer.2. Insert the card into the memory card reader, and then press in on the card until it is firmlyseated.A sound indicates that the device has been detected.To remove a memory card:1. Save your information and close all programs associated with the card.2. From the Windows desktop, click the remove hardware icon in the notification area, at the farright of the taskbar. Then, follow the on-screen instructions.3. Press in on the card (1), and then remove it from the slot (2).30 Chapter 7 Managing and sharing information

8 Maintaining peak performanceKeep your computer at peak operating performance using the practices and tools described in thischapter. Start with routine maintenance, keep the equipment clean, and regularly update software.Also pay attention to important security issues, including passwords, virus protection, and anti-theftmeasures. Finally, find out how to access your system settings when you need to contact support orrun diagnostics on your computer system.Performing routine maintenanceUsing Disk CleanupDisk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up diskspace and help the computer run more efficiently.To run Disk Cleanup:1. From the Start screen, type disk.2. Click Settings, and then select Free up disk space by deleting unnecessary files.3. Follow the on-screen instructions.Using Disk DefragmenterAs you use your computer over time, the files on the hard drive become fragmented. Because of this,the hard drive works harder to locate files, and the computer slows down. Disk Defragmenterconsolidates and reorganizes the fragmented files on the hard drive so that the system can run moreefficiently.Depending on the size of your hard drive and the number of fragmented files, Disk Defragmenter mayneed more than an hour to complete the task.To run Disk Defragmenter:1. From the Start screen, type disk.2. Click Settings, and then select Defragment and optimize your drives.Updating programs and driversHP recommends that you update your programs and drivers on a regular basis. Updates can resolveissues and bring new features and options to your computer.Go to the HP support website to download the latest versions of HP programs and drivers. For U.S.support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. At this location, you can also register to receive automaticnotifications when updates become available.Performing routine maintenance 31

CAUTION: When cleaning the keyboard, do not let liquids drip between the keys. This canpermanently damage internal components.●To clean and disinfect the keyboard, use a soft microfiber cloth or chamois moistened with oneof the cleaning solutions listed previously or use an acceptable disposable wipe.●To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use acan of compressed air with a straw extension.Using security measuresA password is a group of characters that you choose to secure your computer information and toprotect online transactions. Several types of passwords can be set. For example, when you set upyour computer for the first time, you were asked to create a user password to secure your computer.Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled onyour computer.You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windowssecurity feature.Use the following tips for creating and saving passwords:●To reduce the risk of being locked out of the computer, record each password and store it in asecure place away from the computer. Do not store passwords in a file on the computer.●When creating passwords, follow requirements set by the program.●Change your passwords at least every three months.●An ideal password is long and has letters, punctuation, symbols, and numbers.●Before you send your computer for service, back up your files, delete confidential files, and thenremove all password settings.For additional information about Windows passwords, such as screen-saver passwords, from theStart screen, type support, and then select the HP Support Assistant app.Setting Windows passwordsPassword FunctionUser password Protects access to a Windows user account.Administrator password Protects administrator-level access to computer contents.NOTE: This password cannot be used to access SetupUtility (BIOS) contents.Using security measures 33

Setting Setup Utility (BIOS) passwordsPassword FunctionAdministrator password ●Must be entered each time you access Setup Utility(BIOS).●If you forget your administrator password, you cannotaccess Setup Utility (BIOS).NOTE: The administrator password can be used in place ofthe power-on password.NOTE: Your administrator password is not interchangeablewith an administrator password set in Windows, nor is itrevealed as it is set, entered, changed, or deleted.NOTE: If you enter the power-on password at the firstpassword check, you must enter the administrator passwordto access Setup Utility (BIOS).Power-on password ●Must be entered each time you turn on or restart thecomputer.●If you forget your power-on password, you cannot turnon or restart the computer.NOTE: The administrator password can be used in place ofthe power-on password.NOTE: A power-on password is not revealed as it is set,entered, changed, or deleted.To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):1. To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then pressf10.2. Use the arrow keys to select Security, and then follow the on-screen instructions.Your changes take effect when the computer restarts.Using Internet security softwareWhen you use your computer to access email, a network, or the Internet, you expose your computerto viruses, spyware, and other online threats. To help protect your computer, Internet securitysoftware that includes antivirus and firewall features is preinstalled on your computer.▲To access Norton Internet Security, from the Start screen, type n, and then select NortonInternet Security.For more information about protecting your computer from Internet threats, go to Help and Support.From the Start screen, type h, and then select Help and Support.Installing software updatesInstalling Windows updatesUpdates to the operating system and other software may have become available after the computerleft the factory. Microsoft sends out alerts regarding critical updates. To protect the computer fromsecurity breaches and computer viruses, install all critical updates from Microsoft as soon as youreceive an alert.34 Chapter 8 Maintaining peak performance

To be sure that all available updates are installed on the computer, observe these guidelines:●Run Windows Update as soon as possible after you set up your computer. From the Startscreen, type u, select Settings, and then select Windows Update.●Enable automatic Windows Update thereafter.Updating softwareHP recommends that you regularly update the software and drivers that were originally installed onyour computer. To download the latest versions, go to http://www.hp.com/support. At this location,you can also register to receive automatic update notifications when updates become available.If you have installed software from other companies, regularly update the software to correct securityproblems and improve the performance of the software.Using security measures 35

9 Using Setup Utility (BIOS) and HP PCHardware Diagnostics (UEFI)Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). SetupUtility (BIOS) includes settings for the types of devices installed, the startup sequence of thecomputer, and the amount of system and extended memory.Starting Setup Utility (BIOS)To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen.NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent thecomputer from operating properly.Updating the BIOSUpdated versions of the BIOS may be available on the HP website.Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.Some download packages contain a file named Readme.txt, which contains information regardinginstalling and troubleshooting the file.Determining the BIOS versionTo determine whether available BIOS updates contain later BIOS versions than those currentlyinstalled on the computer, you need to know the version of the system BIOS currently installed.BIOS version information (also known as ROM date and System BIOS) can be revealed by pressingfn+esc (if you are already in Windows) or by using Setup Utility (BIOS).1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 36.2. Use the arrow keys to select Main.3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit,select Exit Discarding Changes, and then press enter.4. Click Yes.36 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

Downloading a BIOS updateCAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, downloadand install a BIOS update only when the computer is connected to reliable external power using theAC adapter. Do not download or install a BIOS update while the computer is running on batterypower, docked in an optional docking device, or connected to an optional power source. During thedownload and installation, follow these instructions:Do not disconnect power from the computer by unplugging the power cord from the AC outlet.Do not shut down the computer or initiate Sleep.Do not insert, remove, connect, or disconnect any device, cable, or cord.1. From the Start screen, type support, and then select the HP Support Assistant app.2. Click Updates and tune-ups, and then click Check for HP updates now.3. Follow the on-screen instructions.4. At the download area, follow these steps:a. Identify the most recent BIOS update and compare it to the BIOS version currently installedon your computer. If the update is more recent than your BIOS, make a note of the date,name, or other identifier. You may need this information to locate the update later, after ithas been downloaded to your hard drive.b. Follow the on-screen instructions to download your selection to the hard drive.If the update is more recent than your BIOS, make a note of the path to the location on yourhard drive where the BIOS update is downloaded. You will need to access this path whenyou are ready to install the update.NOTE: If you connect your computer to a network, consult the network administrator beforeinstalling any software updates, especially system BIOS updates.BIOS installation procedures vary. Follow any instructions that are revealed on the screen after thedownload is complete. If no instructions are revealed, follow these steps:1. From the Start screen, type e, and then select File Explorer.2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).3. Using the hard drive path you recorded earlier, open the folder on your hard drive that containsthe update.4. Double-click the file that has an .exe extension (for example, filename.exe).The BIOS installation begins.5. Complete the installation by following the on-screen instructions.NOTE: After a message on the screen reports a successful installation, you can delete thedownloaded file from your hard drive.Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to rundiagnostic tests to determine whether the computer hardware is functioning properly. The tool runsoutside the operating system so that it can isolate hardware failures from issues that are caused bythe operating system or other software components.Using HP PC Hardware Diagnostics (UEFI) 37

To start HP PC Hardware Diagnostics UEFI:1. Turn on or restart the computer, quickly press esc, and then press f2.The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in thefollowing order:a. Connected USB driveNOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, seeDownloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 38.b. Hard drivec. BIOS2. Click the type of diagnostic test you want to run, and then follow the on-screen instructions.NOTE: If you need to stop a diagnostic test, press esc.Downloading HP PC Hardware Diagnostics (UEFI) to a USB deviceNOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in Englishonly.1. Go to http://www.hp.com.2. Click Support & Drivers, and then click the Drivers & Software tab.3. Enter the product name in the text box, and then click Search.4. Select your computer model, and then select your operating system.5. In the Diagnostic section, click HP UEFI Support Environment.– or –Click Download, and then select Run.38 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI)

10 Backing up, restoring, and recoveringYour computer includes tools provided by HP and Windows to help you safeguard your informationand retrieve it if you ever need to. These tools will help you return your computer to a proper workingstate or even back to the original factory state, all with simple steps.This chapter provides information about the following processes:●Creating recovery media and backups●Restoring and recovering your systemNOTE: This chapter describes an overview of backing up, restoring and recovering options. Formore details about the tools provided, see Help and Support. From the Start screen, type h, and thenselect Help and Support.Creating recovery media and backupsRecovery after a system failure is only as good as your most recent backup.1. After you successfully set up the computer, create HP Recovery media. This step creates abackup of the HP Recovery partition on the computer. The backup can be used to reinstall theoriginal operating system in cases where the hard drive is corrupted or has been replaced.HP Recovery media you create will provide the following recovery options:●System Recovery—Reinstalls the original operating system and the programs that wereinstalled at the factory.●Minimized Image Recovery—Reinstalls the operating system and all hardware-relateddrivers and software, but not other software applications.●Factory Reset—Restores the computer to its original factory state by deleting allinformation from the hard drive and re-creating the partitions. Then it reinstalls theoperating system and the software that was installed at the factory.See Creating HP Recovery media on page 40.2. As you add hardware and software programs, create system restore points. A system restorepoint is a snapshot of certain hard drive contents saved by Windows System Restore at aspecific time. A system restore point contains information that Windows uses, such as registrysettings. Windows creates a system restore point for you automatically during a Windows updateand during other system maintenance (such as a software update, security scanning, or systemdiagnostics). You can also manually create a system restore point at any time. For moreinformation and steps for creating specific system restore points, see Help and Support. Fromthe Start screen, type h, and then select Help and Support.3. As you add photos, video, music, and other personal files, create a backup of your personalinformation. Windows File History can be set to regularly and automatically back up files fromlibraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive andthey can no longer be restored from the Recycle Bin, or if files become corrupted, you canrestore the files that you backed up using File History. Restoring files is also useful if you everCreating recovery media and backups 39

choose to reset the computer by reinstalling Windows or choose to recover using HP RecoveryManager. NOTE: File History is not enabled by default, so you must turn it on.For more information and steps for enabling Windows File History, see Help and Support. Fromthe Start screen, type h, and then select Help and Support.Creating HP Recovery mediaHP Recovery Manager is a software program that offers a way to create recovery media after yousuccessfully set up the computer. HP Recovery media can be used to perform system recovery if thehard drive becomes corrupted. System recovery reinstalls the original operating system and thesoftware programs installed at the factory, and then configures the settings for the programs. HPRecovery media can also be used to customize the system or restore the factory image if you replacethe hard drive.●Only one set of HP Recovery media can be created. Handle these recovery tools carefully, andkeep them in a safe place.●HP Recovery Manager examines the computer and determines the required storage capacity forthe blank USB flash drive or the number of blank DVD discs that will be required.●To create recovery discs, your computer must have an optical drive with DVD writer capability,and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Donot use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Orinstead you can use a high-quality blank USB flash drive. ●If your computer does not include an integrated optical drive with DVD writer capability, but youwould like to create DVD recovery media, you can use an external optical drive (purchasedseparately) to create recovery discs, or you can obtain recovery discs for your computer from theHP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, goto http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive,it must be connected directly to a USB port on the computer; the drive cannot be connected to aUSB port on an external device, such as a USB hub.●Be sure that the computer is connected to AC power before you begin creating the recoverymedia.●The creation process can take up to an hour or more. Do not interrupt the creation process.●If necessary, you can exit the program before you have finished creating all of the recoveryDVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HPRecovery Manager, you will be prompted to continue, and the remaining discs will be burned.To create HP Recovery media:1. From the Start screen, type recovery, and then select HP Recovery Manager.2. Select Recovery Media Creation, and then follow the on-screen instructions.If you ever need to recover the system, see Recovering using HP Recovery Manager on page 43.40 Chapter 10 Backing up, restoring, and recovering

Restore and recoveryThere are several options for recovering your system. Choose the method that best matches yoursituation and level of expertise:●If you need to restore your personal files and data, you can use Windows File History to restoreyour information from the backups you created. For more information and steps for using FileHistory, see Help and Support. From the Start screen, type h, and then select Help andSupport. ●If you need to correct a problem with a preinstalled application or driver, use the Drivers andApplications Reinstall option of HP Recovery Manager to reinstall the individual application ordriver.From the Start screen, type recovery, select HP Recovery Manager, select Drivers andApplications Reinstall, and then follow the on-screen instructions.●If you want to restore the system to a previous state without losing any personal information,Windows System Restore is an option. System Restore allows you to restore without therequirements of Windows Refresh or a reinstallation. Windows creates system restore pointsautomatically during a Windows update and other system maintenance events. Even if you didnot manually create a restore point, you can choose to restore to an automatically createdrestore point. For more information and steps for using Windows System Restore, see Help andSupport. From the Start screen, type h, and then select Help and Support.●If you want a quick and easy way to recover the system without losing your personal information,settings, or apps that came preinstalled on your computer or were purchased from the WindowsStore, consider using Windows Refresh. This option does not require backing up data to anotherdrive. See Using Windows Refresh for quick and easy recovery on page 42.●If you want to reset your computer to its original state, Windows provides an easy way to removeall personal data, apps, and settings, and reinstall Windows. For more information, see Remove everything and reinstall Windows on page 42.●If you want to reset your computer using a minimized image, you can choose the HP MinimizedImage Recovery option from the HP Recovery partition (select models only) or HP Recoverymedia. Minimized Image Recovery installs only drivers and hardware-enabling applications.Other applications included in the image continue to be available for installation through theDrivers and Applications Reinstall option in HP Recovery Manager.For more information, see Recovering using HP Recovery Manager on page 43.●If you want to recover the computer's original factory partitioning and content, you can choosethe System Recovery option from the HP Recovery partition (select models only) or use the HPRecovery media that you have created. For more information, see Recovering using HPRecovery Manager on page 43. If you have not already created recovery media, see CreatingHP Recovery media on page 40.●If you have replaced the hard drive, you can use the Factory Reset option of HP Recoverymedia to restore the factory image to the replacement drive. For more information, seeRecovering using HP Recovery Manager on page 43.●If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manageroffers the Remove Recovery Partition option.For more information, see Removing the HP Recovery partition on page 44.Restore and recovery 41

Using Windows Refresh for quick and easy recoveryWhen your computer is not working properly and you need to regain system stability, the WindowsRefresh option allows you to start fresh and keep what is important to you.IMPORTANT: Refresh removes any traditional applications that were not originally installed on thesystem at the factory. Any Windows 8 apps that came preinstalled on your computer and any thatwere purchased from the Windows Store will be saved.NOTE: During Refresh, a list of removed traditional applications will be saved so that you have aquick way to see what you might need to reinstall. See Help and Support for instructions onreinstalling traditional applications. From the Start screen, type h, and then select Help and Support.NOTE: You may be prompted for your permission or password when using Refresh. See Help andSupport for more information. From the Start screen, type h, and then select Help and Support.To start Refresh:1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal thecharms.2. Click Settings.3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Scroll the right-side choices down to display Refresh your PC without affecting your files.5. Under Refresh your PC without affecting your files, select Get started, and then follow theon-screen instructions.Remove everything and reinstall WindowsSometimes you want to perform detailed reformatting of your computer, or you want to removepersonal information before you give away or recycle your computer. The process described in thissection provides a speedy, simple way to return the computer to its original state. This optionremoves all personal data, apps, and settings from your computer, and reinstalls Windows.IMPORTANT: This option does not provide backups of your information. Before using this option,back up any personal information you wish to retain.You can initiate this option by using the f11 key or from the Start screen.To use the f11 key:1. Press f11 while the computer boots.– or –Press and hold f11 as you press the power button.2. Choose your keyboard layout.3. Select Troubleshoot from the boot options menu.4. Select Reset your PC, and then follow the on-screen instructions.To use the Start screen:1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal thecharms.2. Click Settings.42 Chapter 10 Backing up, restoring, and recovering

3. Click Change PC settings in the bottom-right corner of the screen, and then select Generalfrom the PC settings screen.4. Scroll the right-side choices down to display Remove everything and reinstall Windows.5. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.Recovering using HP Recovery ManagerHP Recovery Manager software allows you to recover the computer to its original factory state byusing the HP Recovery media that you created or by using the HP Recovery partition (select modelsonly). If you have not already created recovery media, see Creating HP Recovery media on page 40.Using HP Recovery media, you can choose from one of the following recovery options:●System Recovery—Reinstalls the original operating system, and then configures the settings forthe programs that were installed at the factory.●Minimized Image Recovery (select models only)—Reinstalls the operating system and allhardware-related drivers and software, but not other software applications.●Factory Reset—Restores the computer to its original factory state by deleting all informationfrom the hard drive and re-creating the partitions. Then it reinstalls the operating system and thesoftware that was installed at the factory.The HP Recovery partition (select models only) allows System Recovery and Minimized ImageRecovery.What you need to know●HP Recovery Manager recovers only software that was installed at the factory. For software notprovided with this computer, you must either download the software from the manufacturer'swebsite or reinstall the software from the media provided by the manufacturer.●Recovery through HP Recovery Manager should be used as a final attempt to correct computerissues.●HP Recovery media must be used if the computer hard drive fails. If you have not alreadycreated recovery media, see Creating HP Recovery media on page 40.●To use the Factory Reset option, you must use HP Recovery media. If you have not alreadycreated recovery media, see Creating HP Recovery media on page 40.●If the HP Recovery media does not work, you can obtain recovery media for your system fromthe HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwidesupport, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.IMPORTANT: HP Recovery Manager does not automatically provide backups of your personaldata. Before beginning recovery, back up any personal data you wish to retain.Using the HP Recovery partition (select models only)The HP Recovery partition (select models only) allows you to perform a system recovery orminimized image recovery without the need for recovery discs or a recovery USB flash drive. Thistype of recovery can only be used if the hard drive is still working.Restore and recovery 43

To start HP Recovery Manager from the HP Recovery partition:1. Press f11 while the computer boots.– or –Press and hold f11 as you press the power button.2. Choose your keyboard layout.3. Select Troubleshoot from the boot options menu.4. Select Recovery Manager, and follow the on-screen instructions.Using HP Recovery media to recoverYou can use HP Recovery media to recover the original system. This method can be used if yoursystem does not have an HP Recovery partition or if the hard drive is not working properly.1. If possible, back up all personal files.2. Insert the first HP Recovery disc you created into the optical drive on your computer or into anoptional external optical drive, and then restart the computer.– or –Insert the HP Recovery USB flash drive you created into a USB port on your computer, and thenrestart the computer.NOTE: If the computer does not automatically restart in HP Recovery Manager, change thecomputer boot order. See Changing the computer boot order on page 44.3. Follow the on-screen instructions.Changing the computer boot orderIf computer does not restart in HP Recovery Manager, you can change the computer boot order,which is the order of devices listed in BIOS where the computer looks for startup information. You canchange the selection for an optical drive or a USB flash drive.To change the boot order:1. Insert the HP Recovery media you created.2. Restart the computer, quickly press esc, and then press f9 for boot options.3. Select the optical drive or USB flash drive you want to boot from.4. Follow the on-screen instructions.Removing the HP Recovery partitionHP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drivespace.IMPORTANT: After you remove the HP Recovery partition, you can no longer use the WindowsRefresh option, the Windows option to remove everything and reinstall Windows, or the HP RecoveryManager option. So before you remove the Recovery partition, create HP Recovery media; seeCreating HP Recovery media on page 40.44 Chapter 10 Backing up, restoring, and recovering

Follow these steps to remove the HP Recovery partition:1. From the Start screen, type recovery, and then select HP Recovery Manager.2. Select Remove Recovery Partition, and then follow the on-screen instructions.Restore and recovery 45

11 TroubleshootingWireless connection problemsSome possible causes for wireless connection problems include the following:●Wireless device is not turned on.●Wireless device is not installed correctly or has been disabled.●Wireless device encountered interference from other devices.●Wireless device or router hardware has failed.Cannot connect to a WLANIf you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned onand properly installed on your computer.1. Be sure that the wireless device is turned on.2. Then try connecting to the WLAN again.If you are still unable to connect, follow the steps below.1. From the Start screen, type c, and then select Control Panel.2. Select System and Security, and then in the System area, click Device Manager.3. Click the arrow next to Network adapters to expand the list and show all adapters.4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device mayinclude the term wireless, wireless LAN, WLAN, or 802.11.If no WLAN device is listed, either your computer does not have an integrated WLAN device, orthe driver for the WLAN device is not properly installed.For more information about troubleshooting WLANs, see the website links provided in Help andSupport.Cannot connect to a preferred networkYou may not be able to connect to a preferred network because it is a security-enabled WLAN. Youmust have the security code to connect to this type of WLAN. See the next section for additionalinformation.46 Chapter 11 Troubleshooting

If entering a security code is not the problem, you may have a corrupted WLAN connection. Manytimes, Windows can automatically repair a corrupted WLAN connection.●If there is a network status icon in the notification area, at the far right of the taskbar, right-clickthe icon, and then click Troubleshoot problems.Windows resets your network device and attempts to reconnect to one of the preferrednetworks.●If there is no network status icon in the notification area, follow these steps:1. From the Start screen, type c, and then select Control Panel.2. Select Network and Internet, and then select Network and Sharing Center.3. Select Troubleshoot problems, and then select the network you want to repair.Current network security codes are unavailableIf you are prompted for a security code (or network key) or a name (SSID) when connecting to aWLAN, the network is protected by security. The SSID and security code are alphanumeric codesthat you enter into your computer to identify your computer to the network. You must have the currentcodes to connect to a secure network.●For a network connected to your personal wireless router, review the router user guide forinstructions on setting up the same codes on both the router and the WLAN device.●For a private network, such as a network in an office or at a public Internet chat room, contactthe network administrator to obtain the codes, and then enter the codes when your are promptedto do so.Some networks change the SSID or network keys used in their routers or access points on aregular basis to improve security. You must change the corresponding code in your computeraccordingly.If you are provided with a new wireless network key and SSID for a network, and if you havepreviously connected to that network, follow the steps below to reconnect to the network:1. From the Windows desktop, click the network status icon in the notification area, at the far rightof the taskbar.A list showing the available WLANs is displayed. If you are in a hotspot where several WLANsare active, several will be displayed.2. Right-click the network, and then click Properties.NOTE: If the network you want is not listed, check with the network administrator to be surethat the router or access point is operating.3. Click the Security tab and enter the correct wireless encryption data into the Network securitykey box.4. Click OK to save these settings.Cannot connect to the wireless routerIf you are trying to connect to the wireless router and are unsuccessful, reset the wireless router byremoving power from the router for 10 to 15 seconds.If the computer still cannot connect to a WLAN, restart the wireless router. For details, see the routermanufacturer's instructions.Wireless connection problems 47

Network status icon is not displayedIf the network status icon is not displayed in the notification area after you configure the WLAN, thesoftware driver is either missing or corrupted. A Windows “Device not Found” error message mayalso be displayed.To resolve this problem, get the latest version of the WLAN device software and drivers for yourcomputer from the HP website at http://www.hp.com.1. Open your Internet browser.2. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go tohttp://welcome.hp.com/country/us/en/wwcontact_us.html.3. Click the option for software and driver downloads, and then type your computer model numberin the search box.4. Press enter, and then follow the on-screen instructions.NOTE: If the WLAN device you are using was purchased separately, consult the manufacturer'swebsite for the latest software.Power problemsComputer will not turn on or start1. Shut down the computer.2. Test the AC outlet by connecting a different electrical device to it.3. Reconnect the computers cables, being sure that the connection from the AC adapter to thecomputer and the connection from the AC adapter to the AC outlet are secure.4. Try to turn on the computer.●If the power lights turn on, the AC adapter is working properly.●If the connections are secure and the power lights remain off, the AC adapter is notfunctioning and should be replaced.Contact support for information about obtaining a replacement AC power adapter.Hard drive error1. Press the ctrl+alt+delete keys simultaneously.2. Click the Power icon, and then click Restart.Or, press and hold the power button on the computer for 5 or more seconds to turn off thecomputer, and then press the power button to turn on the computer.3. If Windows opens, immediately back up all important information to an external hard drive.4. Whether Windows started or not, contact support. Either the hard drive or the system board mayneed to be replaced.48 Chapter 11 Troubleshooting

Computer is not respondingUse the Windows Task Manager to close any programs that are not responding.1. Press the ctrl+alt+delete keys.2. Click Task Manager.3. Select any program that is not responding, and then click End Task.If closing programs does not work, restart the computer.1. Press the ctrl+alt+delete keys.2. Click the Power icon, and then click Restart. Or, press and hold the power button on thecomputer for 5 or more seconds to turn off the computer, and then press the power button toturn on the computer.Computer shuts down unexpectedly●The computer might be in an exceedingly hot environment. Turn it off and let it cool down.●Be sure that the computer vents are not blocked and that the internal fan is running. See Gettingto know your computer on page 4 for the location of the computer vents.Display problemsThe display is blank●Exit Sleep to redisplay the screen image.◦Press the power button briefly.◦Press a key on the keyboard.◦Press the space bar.◦Press the esc key.●Press the power button to turn on the computer.Images on the screen are too large or too small, or the images are fuzzyAdjust the resolution settings.1. From the Start screen, type c, and then select Control Panel.2. Select Appearance and Personalization.3. Under Display, select Adjust Screen Resolution.4. Adjust resolution as necessary, and then click Apply.Keyboard and mouse problems●Be sure that you are using the keyboard or mouse within range of the receiver.●Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity.Click the left mouse button to reactivate it.Display problems 49

●Replace the batteries in the keyboard and mouse.●Remove the wireless USB receiver on the bottom of the stand, and then reinsert it. Re-pair thekeyboard and mouse to the receiver.NOTE: The illustrations below may look slightly different from your keyboard and mouse.IMPORTANT: During these steps, place the keyboard and mouse on the same level as thereceiver.To re-pair the keyboard and mouse:1. Disconnect the receiver from the USB port on the bottom of the computer stand, and thenreconnect it. See Bottom on page 9for the location of the USB port.2. Be sure that the mouse is on (1), and then press and hold the Connect button (2) for 5 to 10seconds, until the LED on the receiver lights up or stops flashing. To confirm the connection,move the mouse and check for a response on the screen.3. After the mouse connection is established, complete the following steps to re-pair the keyboard.50 Chapter 11 Troubleshooting

4. Press and hold the Connect button (3) for 5 to 10 seconds, until the LED on the receiver lightsup or stops flashing.Audio problemsNo sound is produced●Be sure that you connected powered speakers and that they are turned on.●Adjust the volume, either on the speakers or through the computer operating system.●Turn off your computer, and then unplug and reconnect the speakers. Be sure that the speakersare properly connected.●Unplug headphones if they are connected to your computer (or speaker system).●If the computer is in the Sleep state, exit Sleep by briefly pressing the power button.●Check the audio functions.To check the audio functions on your computer, follow these steps:1. From the Start screen, type c, and then select Control Panel.2. Select Hardware and Sound, and then select Sound.3. When the Sound window opens, click the Sounds tab. Under Program Events, select anysound event, such as a beep or alarm, and click the Test button.You should hear sound through the speakers or through connected headphones.To check the recording functions on your computer, follow these steps:1. From the Start screen, type s, and then select Sound Recorder.2. Click Start Recording and speak into the microphone. Save the file to your Windows desktop.3. Open a multimedia program and play back the sound.NOTE: To confirm or change the audio settings on your computer, from the Start screen, type c,and then select Control Panel. Select Hardware and Sound, and then select Sound.Audio problems 51

Software problems●Shut down the computer, and then turn it on again.●Update or reinstall the drivers. See Updating programs and drivers on page 31.●Refresh or restore your computer. See Backing up, restoring, and recovering on page 39.52 Chapter 11 Troubleshooting

12 SpecificationsInput power The power information in this section may be helpful if you plan to travel internationally with thecomputer.The computer operates on DC power, which can be supplied by an AC or a DC power source. TheAC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be poweredfrom a standalone DC power source, it should be powered only with an AC adapter or a DC powersource supplied and approved by HP for use with this computer.The computer can operate on DC power within the following specifications. Operating voltage andcurrent varies by platform.Input power RatingOperating voltage and current 19.5 V dc @ 3.33 A – 65 WDC plug of external HP power supplyNOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage notexceeding 240 V rms.NOTE: The computer operating voltage and current can be found on the system regulatory label.Operating specificationsNOTE: To see the electrical ratings, refer to your computer’s ratings label, located on the outside ofthe computer.Factor Metric U.S.Operating temperature 5°C to 35°C 41°F to 95°FStorage temperature –30°C to 65°C –22°F to 149°FOperating humidity 15% to 80% @ 26°C 15% to 80% @ 78°FOperating altitude 0 m to 2000 m 0 ft to 6561 ftStorage altitude 0 m to 4572 m 0 ft to 15,000 ftInput power 53

13 Electrostatic DischargeElectrostatic discharge is the release of static electricity when two objects come into contact—forexample, the shock you receive when you walk across the carpet and touch a metal door knob.A discharge of static electricity from fingers or other electrostatic conductors may damage electroniccomponents. To prevent damage to the computer, damage to a drive, or loss of information, observethese precautions:●If removal or installation instructions direct you to unplug the computer, first be sure that it isproperly grounded, and then remove the cover.●Keep components in their electrostatic-safe containers until you are ready to install them.●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.●Use nonmagnetic tools.●Before handling a component, discharge static electricity by touching an unpainted metal surfaceof the component.●If you remove a component, place it in an electrostatic-safe container.If you need more information about static electricity or assistance with component removal orinstallation, contact support.54 Chapter 13 Electrostatic Discharge

lightsAC adapter 7ambient light sensor 5hard drive 7Mmaintenance, DiskDefragmenter 31memory card reader, identifying9memory card, inserting 30minimized imagecreating 43minimized image recovery 43Nnum lock key, identifying 24Ooperating specifications 53original system recovery 43PpasswordsSetup Utility (BIOS) 34Windows 33pinching touch screen gesture 18portsIntel Wireless Display 15Intel Wireless Music 15USB 3.0 7power button, identifying 8power connector, identifying 7product name and number,computer 9programs, updating 31public WLAN connection 12Rre-pair, keyboard and mouse 50recoverydiscs 40, 44HP Recovery Manager 43media 44options 39refresh 42starting 44supported discs 40system 43USB flash drive 44using HP Recovery media 40recovery mediacreating 40creating using HP RecoveryManager 40recovery partitionremoving 44recyclecomputer 41, 42refreshcomputer 41recovery 41Windows 42regulatory informationregulatory label 9wireless certification labels 9remove everything and reinstallWindows 42resetcomputer 41, 42steps 42restoreWindows File History 41right-edge swipe 19rotate button, identifying 7Ssecurity, wireless 11service label, computer 9setting password protection onwakeup 26setup of WLAN 11Setup Utility (BIOS) passwords34Setup Utility (BIOS), using 36shortcut keys, Windows 8 23shutdown 27Sleepexiting 25initiating 25Sleep key, identifying 21softwareCyberLink MediaSuite 15Disk Defragmenter 31software updates, installing 34software, updating 35speakersconnecting 14speakers, identifying 5specifications 53stand release button, identifying8supported discsrecovery 40system recovery 43system restore pointcreating 39restoring 41TTouch screen gestures 18, 20edge–swipe gestures 19one-finger slide 16pinching 18rotating 18scrolling 17tapping 17Touch screen, using 16traveling with the computer 9troubleshooting 46audio functions 51computer is not responding49computer shuts downunexpectedly 49computer will not turn on 48display is blank 49hard drive error 48images on screen problems49keyboard 49mouse 49re-pair the keyboard andmouse 50software problems 52wireless connection 46turning off the computer 27Uunresponsive system 27USB 3.0 ports identifying 7USB cable, connecting 29USB devicesconnecting 29description 28removing 29USB hubs 28Vvideo 1556 Index

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