Broadcom BRCM1051I 802.11g / DRAFT 802.11n LWNA + BLUETOOTH PCI-E MINICARD User Manual

Broadcom Corporation 802.11g / DRAFT 802.11n LWNA + BLUETOOTH PCI-E MINICARD

USER GUIDE

Lenovo IdeaPad Z380/Z480/Z485/Z580/Z585Read the safety notices and important tips in the included manuals before using your computer.User Guide V1.0
First Edition (December 2011)© Copyright Lenovo 2011. Before using the product, be sure to read Lenovo Safety and General Information Guide first.The features described in this guide are common to most models. Some features may not be available on your computer and/or your computer may include features that are not described in this user guide.Some instructions in this guide may assume that you are using Windows® 7. If you are using other Windows operating system, some operations may be slightly different. If you are using other operating systems, some operations may not apply to you.LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.Notes•••The illustrations in this manual may differ from the product you are using. The illustrations used in this manual are for Lenovo IdeaPad Z380 unless otherwise stated.••To refer to it, go to http://consumersupport.lenovo.com/ and click User guides and manuals. Regulatory Notice•
iChapter 1. Getting to know your computer..........................1Top view..........................................1Left-side view .................................4Right-side view...............................5Front view .......................................6Bottom view ....................................7Chapter 2. Learning the basics........................................8First use............................................8Using AC adapter and battery ..... 10Using the touchpad......................12Using the keyboard......................13Connecting external devices.......16Special keys and buttons.............19System status indicators..............23Securing your computer..............24Chapter 3. Connecting to the Internet....................................26Wired connection .........................26Wireless connection .....................28Chapter 4. OneKey Rescue system.....................................30OneKey Rescue system ...............30Chapter 5. Troubleshooting ....33Frequently asked questions ........33Troubleshooting ...........................35Appendix A. CRU instructions ............................40Replacing the battery pack..........40Replacing the hard disk drive ....41Replacing memory .......................45Removing the optical drive ........48Trademarks.............................50Contents
1Chapter 1. Getting to know your computerTop view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Lenovo IdeaPad Z380/Z480/Z485gabcdijfeh
2Chapter 1. Getting to know your computerLenovo IdeaPad Z580/Z585Attention:•Do NOT open the display panel beyond 130 degrees. When closing the display panel, be careful NOT to leave pens or any other objects in between the display panel and the keyboard. Otherwise, the display panel may be damaged.gabcdijfeh
Chapter 1. Getting to know your computer3Integrated cameraUse the camera for video communication.Wireless module antennasThe built-in antennas ensure optimal reception of wireless radio.Computer display The computer display with LED backlight provides brilliant visual output.Speakers The stereo speakers provide rich and powerful sound.Power button Press this button to turn on the computer.OneKey Rescue system buttonPress this button to start OneKey Rescue system when the computer is powered off.Note: For details, see “OneKey Rescue system” on page 30.System status indicatorsFor details, see “System status indicators” on page 23.Cap sensor buttonsFor details, see “Cap Sensor buttons ” on page 20.Built-in microphoneThe built-in microphone (with noise reduction) can be used for video conferencing, voice narration, or simple audio recordings.Touchpad The touchpad functions as a conventional mouse.Note: For details, see “Using the touchpad” on page 12.abcdefghij
4Chapter 1. Getting to know your computerLeft-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Kensington slotAttach a security lock (not supplied) here.Note: For details, see “Attaching a security lock (not supplied)” on page 24.Fan louversDissipate internal heat.Note: Make sure that none of the fan louvers are blocked or else overheating of the computer may occur.VGA port Connects to external display devices.RJ-45 portThis port connects the computer to an Ethernet network.Note: For details, see “Wired connection” on page 26.HDMI port Connects to devices with HDMI input such as a TV or a display.USB port Connects to USB devices.Note: For details, see “Connecting USB devices” on page 17.d efbacabcdef
Chapter 1. Getting to know your computer5Right-side view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Lenovo IdeaPad Z380Lenovo IdeaPad Z480/Z485/Z580/Z585Headphone jack Connects to external headphones.Attention:•Listening to music at high volume over extended periods of time may damage your hearing.Microphone jack Connects to external microphones.Optical drive Reads/Burns optical discs.USB port Connects to USB devices.Note: For details, see “Connecting USB devices” on page 17.AC power adapter jackConnect the AC adapter here.Note: For details, see “Using AC adapter and battery” on page 10.ecba decba ddabcde
6Chapter 1. Getting to know your computerFront view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Memory card slot Insert memory cards (not supplied) here.Note: For details, see “Using memory cards (not supplied)” on page 16.$a
Chapter 1. Getting to know your computer7Bottom view - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Battery latch -manualThe manual battery latch is used to keep the battery pack secured in place.Battery packFor details, see “Using AC adapter and battery” on page 10.Hard disk drive /Memory / Central processing unit /Mini PCI Express Card slot compartmentBattery latch - spring loadedThe spring-loaded battery latch keeps the battery pack secured in place.$%&'abcd
8Chapter 2. Learning the basicsFirst use - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Reading the manualsRead the supplied manuals before using your computer.Connecting to the powerThe supplied battery pack is not fully charged at purchase.To charge the battery and begin using your computer, insert the battery pack and connect the computer to an electrical outlet. The battery is automatically charged while the computer is running on AC power.Installing the battery packRefer to the supplied Setup Poster to install the battery pack.Connecting the computer to an electrical outlet1Connect the power cord to the AC adapter.2Connect the AC adapter to the AC power adapter jack of the computer firmly.3Plug the power cord into an electrical outlet.Turning on the computerPress the power button to turn on the computer.Configuring the operating systemYou may need to configure the operating system when it is first used. The configuration process may include the procedures below.• Accepting the end user license agreement• Configuring the Internet connection• Registering the operating system• Creating a user account
Chapter 2. Learning the basics9Putting your computer into sleep state or shutting it down When you finish working with your computer, you can put it into sleep state or shut it down.Putting your computer into sleep stateIf you will be away from your computer for only a short time, put the computer into sleep state. When the computer is in sleep state, you can quickly wake it to resume use, and bypass the startup process.To put the computer into sleep state, do one of the following.• Click and select Sleep from the Start menu.•Press Fn + F1.To wake the computer, do one of the following.• Press the power button.• Press any key on the keyboard.Shutting down your computerIf you are not going to use your computer for a day or two, shut it down.To shut down your computer, click and select Shut down from the Start menu.Note: Wait until the power indicator light starts blinking (indicating that the computer is in sleep state) before you move your computer. Moving your computer while the hard disk is spinning can damage the hard disk, causing loss of data.
10Chapter 2. Learning the basicsUsing AC adapter and battery - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Checking battery statusYou can determine the percentage of battery power remaining by checking the battery icon in the notification area.Charging the batteryWhen you find that the battery power is low, you need to charge the battery or replace it with a fully charged one.You need to charge the battery in any of the following situations:• When you purchase a new battery• If the battery status indicator starts blinking• If the battery has not been used for a long timeNote: As each computer user has different habits and needs, it is difficult to predict how long a battery charge will last. There are two main factors:• The amount of energy stored in the battery when you commence work.• The way you use your computer: for example, how often you access the hard disk drive and how bright you make the computer display.Notes:•You are advised to insert the battery pack when using your computer to prevent small particles from entering the inside of your computer.•To increase the life of the battery pack, the computer does not start recharging the battery immediately after it drops from fully charged.•Charge the battery at a temperature between 50 °F and 86 °F (10 °C-30 °C).•Full charge or discharge is not required.
Chapter 2. Learning the basics11Removing the battery pack If you are not going to use the computer for an extended period of time, or if you need to send your computer to Lenovo for service, etc. remove the battery pack from the computer. Before removing the battery pack, make sure the computer has been shut down.Handling the batteryIf the rechargeable battery pack is replaced with an incorrect type, there may be danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury and detriment to the environment, pay attention to the following points:• Replace only with a battery of the type recommended by Lenovo.• Keep the battery pack away from fire.• Do not expose the battery pack to water or rain.• Do not attempt to disassemble the battery pack.• Do not short-circuit the battery pack.• Keep the battery pack away from children.• Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company’s safety standards.
12Chapter 2. Learning the basicsUsing the touchpad - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Touchpad To move the cursor on the screen, slide your fingertip over the pad in the direction in which you want the cursor to move.Touchpad button The function of the left/right side corresponds to that of the left/right mouse button on a conventional mouse.Note: You can enable/disable the touchpad using Fn + F6. When the touchpad indicator is lit, the touchpad is disabled.abab
Chapter 2. Learning the basics13Using the keyboard - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Your computer has a numeric keypad and function keys incorporated in its standard keyboard.Numeric keypadLenovo IdeaPad Z380/Z480/Z485The keyboard has keys that, when enabled, work as a 10-key numerickeypad. To enable or disable the numeric keypad, press Fn + F8.Lenovo IdeaPad Z580/Z585The keyboard has a separate numeric keypad. To enable or disable the numeric keypad, press the Num Lock key.
14Chapter 2. Learning the basicsFunction key combinationsThrough the use of the function keys, you can change operational features instantly. To use this function, press and hold Fn ; then press one of the function keys .abbab
Chapter 2. Learning the basics15The following describes the features of each function key.Fn + Esc: Turn on/off the integrated camera.Fn + F1: Enter sleep mode.Fn + F2: Turn on/off the backlight of the LCD screen.Fn + F3: Open the interface for the display device switch to select this notebook or an external display.Fn + F4: Open the interface for display resolution settings.Fn + F5: Open the interface for integrated wireless devices settings (On/Off).Fn + F6: Enable/Disable the touchpad.Fn + F8 (Lenovo IdeaPad Z380/Z480/Z485): Enable/Disable the numeric keypad.Fn + F9: Start/Pause playback of Windows Media Player.Fn + F10: Stop playback of Windows Media Player.Fn + F11: Skip to the previous track.Fn + F12: Skip to the next track.Fn + Insert (Lenovo IdeaPad Z580/Z585):Fn + PgUp (Lenovo IdeaPad Z380/Z480/Z485):Enable/Disable the scroll lock.Fn + PrtSc: Activate the system request.Fn + Home: Activate the pause function.Fn + End: Activate the break function.Fn + PgDn (Lenovo IdeaPad Z380/Z480/Z485):Activate the insert function.Fn + n / p:Increase/Decrease display brightness.Fn + o/m:Increase/Decrease sound volume.
16Chapter 2. Learning the basicsConnecting external devices - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Your computer has a wide range of built-in features and connection capabilities.Using memory cards (not supplied) Your computer supports the following types of memory cards:• Secure Digital (SD) card• MultiMediaCard (MMC)• Secure Digital PRO (SD PRO) (Lenovo IdeaPad Z580/Z585)• Memory Stick (MS) (Lenovo IdeaPad Z380/Z480/Z485)• Memory Stick PRO (MS PRO)• xD-Picture (xD) cardInserting a memory card1Push the dummy card until you hear a click. Gently pull the dummy card out of the memory card slot.2Slide the memory card in until it clicks into place.Removing a memory card1Push the memory card until you hear a click.2Gently pull the memory card out of the memory card slot.Notes:•Insert ONLY one card in the slot at a time.•This card reader does not support SDIO devices (e.g., SDIO Bluetooth, etc.).Note: The dummy card is used for preventing dust and small particles from entering the inside of your computer when the memory card slot is not in use. Retain the dummy card for future use.Note: Before removing the memory card, disable it via Windows safely remove hardware and eject media utility to avoid data corruption.
Chapter 2. Learning the basics17Connecting USB devicesYour computer comes with 3 or 4 USB ports compatible with USB devices.The first time you plug a USB device into a particular USB port on your computer, Windows automatically installs a driver for that device. After the driver is installed, you can disconnect and reconnect the device without performing any additional steps. Before disconnecting a USB storage device, make sure your computer has finished transferring data by that device. Click the Safely Remove Hardware icon in the notification area of Windows to remove the device before disconnecting. Note: Typically, Windows detects a new device after connecting it, and then installs the driver automatically. However, some devices may require you to install the driver before connecting. Check the documentation provided by the device’s manufacturer before connecting the device.Note: If your USB device uses a power cord, connect the device to a power source before connecting it. Otherwise, the device may not be recognized.
18Chapter 2. Learning the basicsConnecting Bluetooth enabled devices (on select models)If your computer has an integrated Bluetooth adapter card, it can connect to and transfer data wirelessly with other Bluetooth enabled devices, such as notebook computers, PDAs and cell phones. You can transfer data between these devices without cables and up to 10 meters range in open space.Enabling Bluetooth communications on your computer1Press Fn + F5 to make configuration.Note: The actual maximum range may vary due to interference and transmission barriers. To get the best possible connection speed, place the device as near your computer as possible.Notes:•When you do not need to use the Bluetooth function, turn it off to save battery power.•You need to pair the Bluetooth enabled device with your computer before you can transfer data between them. Read the documentation supplied with the Bluetooth enabled device for details on how to pair the device with your computer.
Chapter 2. Learning the basics19Special keys and buttons - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - OneKey Rescue system button • When the computer is powered-off, press this button to start Lenovo OneKey Rescue system.• In Windows operating system, press this button to start Lenovo OneKey Recovery system.Note: For details, see “OneKey Rescue system” on page 30.abcdefa
20Chapter 2. Learning the basicsCap Sensor buttons ~Volume buttons ~Mute/UnmuteVolume downVol um e upOneKey Theater button Lenovo OneKey Theater provides five scenario modes for using your computer in different ways: normal mode, movie mode, music mode, picture mode, and intelligent mode. These modes are preset enhancements by Lenovo to improve visual and aural experiences via your computer in different usage scenarios. You can manually choose between normal, movie and intelligent mode. Picture or music mode is automatically selected if your computer is in intelligent mode. To manually select a desired mode:• Press and release the OneKey Theater button to display the on-screen menu.• Keep pressing and releasing the button until the icon of your desired mode is highlighted.The computer switches to the selected mode after 2 seconds. Normal modeThe default mode. Movie modeProvides enhanced visual and audio output. Music modeProvides enhanced audio output. Picture modeProvides enhanced contrast and color saturation.b fb dbcde
Chapter 2. Learning the basics21 Intelligent modeAutomatically switch your computer between movie, music, and picture mode according to the program that is running. Thermal management buttonThe thermal management button can be used to switch the computer between different work modes and thus control the speed at which the heat dissipation fan spins. You can choose between standard, super silent, or efficient thermal dissipation mode. You can also activate the dust cleaning feature by pressing and releasing the thermal control button.• Standard modeStandard mode is the factory default mode. It is the recommended work mode for most programs.• Super silent modeIf your computer is not running large programs and you want a silent work environment, switch your computer to super silent mode. To switch to super silent mode, repeatedly press the thermal management button until is highlighted. The computer will switch to super silent mode after three seconds.• Efficient thermal dissipation modeIf large programs are running, switch your computer to efficient thermal dissipation mode to allow more efficient thermal dissipation. To switch to efficient thermal dissipation mode, repeatedly press the thermal management button until is highlighted. Notes:•You can enable or disable the OneKey Theater feature via the Start menu.•Some programs may not be compatible with intelligent mode.Note: The heat dissipation fan spins at relatively low speeds in super silent mode, and thus dissipates less heat than in other modes. If large programs are running, the system may lower the voltage of the CPU (central processing unit) automatically to decrease the heat produced by the CPU. Consequently, you might experience lower system performance when the computer is running in super silent mode.f
22Chapter 2. Learning the basics• Performing dust cleaningDust tends to accumulate around the heat sink of the computer’s CPU over time, reducing the dissipation capability of the heat sink. You can reduce the amount of accumulated dust by performing dust cleaning. To perform dust cleaning, repeatedly press the thermal management button until is highlighted. Dust cleaning will start after three seconds.When dust cleaning is activated, the heat dissipation fan spins at high and low speed alternatively to allow dust to be discharged. A complete dust cleaning process takes several minutes to complete. You can cancel the process at any time by switching the computer to standard, super silent or efficient thermal dissipation mode.Upon completion, the computer returns to the previous mode when dust cleaning was activated.Note: We recommend you perform dust cleaning at least once a month to reduce the amount of dust accumulation around the heat sink. Place your computer in a clean environment with good ventilation when performing dust cleaning.
Chapter 2. Learning the basics23System status indicators - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - These indicators inform you of the computer status.abcPower status indicator Battery status indicator Caps lock indicator abc
24Chapter 2. Learning the basicsSecuring your computer - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - This section provides information about how to help protect your computer from theft and unauthorized use.Attaching a security lock (not supplied)You can attach a security lock to your computer to help prevent it from being removed without your permission. For details on installing the security lock, please refer to the instructions shipped with the security lock that you have purchased.Refer to the “Left-side view” on page 4 for the location of the Kensington slot.Using VeriFace™VeriFace is a face recognition software which takes a digital snapshot, extracts key features of your face, and creates a digital map that becomes the system’s “password”.If you want to activate VeriFace for the first time, click the VeriFace icon on the desktop to register your facial image.For more details on VeriFace, see the software help.Notes:•Before purchasing any security product, verify that it is compatible with this type of security keyhole.•You are responsible for evaluating, selecting, and implementing the locking devices and security features. Lenovo offers no comment judgement or warranty regarding the function, quality or performance of locking devices and security features.Notes:•The face registration and verification works best in an environment with steady and even light.•You can determine whether to use this function when you log on the system.
Chapter 2. Learning the basics25Using passwordsUsing passwords helps prevent your computer from being used by others. Once you set a password and enable it, a prompt appears on the screen each time you power on the computer. Enter your password at the prompt. The computer cannot be used unless you enter the correct password.For details about how to set the password, see the Help to the right of the screen in BIOS setup utility.Note: This password can be from one to seven alphanumeric characters in any combination.Note: To enter BIOS setup utility, press F2 when the Lenovo logo appears on the screen while the computer is starting up.
26Chapter 3. Connecting to the InternetAs a global network, the Internet connects computers worldwide, providing services such as e-mailing, information searching, electronic commerce, Web browsing and entertainment.You can connect the computer to the Internet in the following ways:Wired connection: use physical wiring to connect.Wireless network technology: connect without wiring.Wired connection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Wired connections are a reliable and safe way to connect the computer to the Internet. Cable Cable Internet services use a cable modem connected to the residential cable TV line.DSL DSL is a family of related technologies that bring high-speed network access to homes and small businesses over ordinary telephone lines.
Chapter 3. Connecting to the Internet27Hardware connection:Cable DSLSoftware configurationConsult your Internet Service Provider (ISP) for details on how to configure your computer.Note: The above diagrams are for reference only. Actual connection method may vary.****TV cableSplitter *Cable modem ** Not supplied.Telephone lineSplitter *DSL modem *
28Chapter 3. Connecting to the InternetWireless connection - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Wireless connections provide mobile access to the Internet, allowing you to stay online anywhere the wireless signal covers.Divided by the signal scales, wireless connection to the Internet can be built based on the following standards. Wi-Fi Wi-Fi networks cover a small physical area, like a home, office, or small group of buildings. An access point is necessary for the connection.WiMAX WiMAX networks connect several Wireless LAN systems to cover a metropolitan area, providing high-speed broadband access without the need for cables.Note: Your computer may not support all wireless connection methods.
Chapter 3. Connecting to the Internet29Using Wi-Fi/WiMAX (on select models)Enabling wireless connectionTo enable wireless communications, do the following:1Press Fn + F5 to make configuration.Hardware connectionSoftware configurationConsult your Internet Service Provider (ISP) and search Windows Help and Support Center for details on how to configure your computer.Access point *Wi-Fi/WiMAX network* Not supplied
30Chapter 4. OneKey Rescue systemOneKey Rescue system - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - IntroductionThe Lenovo OneKey Rescue system is an easy-to-use program that can be used to back up the data on your system partition (C drive) for easy restore when required. You can run Lenovo OneKey Recovery under the Windows operating system, and the OneKey Rescue system without starting the Windows operating system.Attention:In order to utilize the features of the OneKey Rescue system, your hard disk already includes a hidden partition by default to store the system image file and OneKey Rescue system program files. This default partition is hidden for security reasons and is the reason the available disk space is less than it claims. The exact available hard disk space depends on the file size of the mirror image file (based on the size of operating system and preinstalled software).Using Lenovo OneKey Recovery (within Windows operating system)In Windows operating system, double click the OneKey Recovery system Icon on the desktop to launch Lenovo OneKey Recovery. Within the program, you can back up the system partition on the hard disk drive, other storage devices, or by creating recovery discs. For more instructions, see the Help file of Lenovo OneKey Recov-ery.Notes:•The backup process and creation of recovery discs may take some time, connect the AC adapter and battery pack to your computer.•After the recovery discs are burned, please number them so that you can use them in the correct order.•Computers without an integrated optical drive support the creation of recovery discs; however an appropriate external optical drive is needed to physically create the recovery discs.
Chapter 4. OneKey Rescue system31Using Lenovo OneKey Rescue system (without Windows operating system)In the event that the operating system cannot be loaded, follow the steps below to access OneKey Rescue system.•Shut down your computer.• Press the key to launch OneKey Rescue system.Within the program, you can choose to restore your system partition to the original factory status, or to a previously generated backup.Creating a recovery disc(s)Your computer does not ship with a recovery disc. You can use Lenovo OneKey Recovery system to create a recovery disc(s), which can be used to start and restore your computer in case of a system failure. To create a recovery disc(s):• Insert a recordable disc into the optical drive on your computer.• In Windows, press the OneKey Rescue system button to launch Lenovo OneKey Recovery system.• On the main screen, click Create Recovery Disc.• Choose the type of recovery disc(s). You can create three types of recovery disc(s): recovery disc(s) with existing backup image, recovery disc(s) from the current system partition, and factory default recovery disc(s). Select the type of recovery disc you want to create and follow the on-screen instructions. • Insert additional recordable disc(s) when prompted.Note: The recovery process is irreversible. Make sure to back up any critical data before using the recovery feature.Note: If your computer does not come with an integrated optical drive or if the integrated optical drive does not support disc creating, connect an appropriate external optical drive to your computer.
32Chapter 4. OneKey Rescue systemNotes:•The estimated number of discs needed will be displayed before the process of creating the recovery disc(s) begins. To minimize the number of discs needed, use recordable DVDs as the media. Also make sure your optical drive is compatible with the disc intended for use.•After recovery disc creation, number the discs appropriately for use in their correct order. The first disc created will be used to start the computer in the case of a system failure.
33Chapter 5. TroubleshootingFrequently asked questions - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -This section lists frequently asked questions and tells where you can find detailed answers.What safety precautions should I follow when using my computer?See “Chapter 1. Important safety information” of Lenovo Safety and General Information Guide.How can I prevent problems with my computer?See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.What are the main hardware features of my computer?More information can be found in Chapter 1 and 2.Where can I find the detailed specifications for my computer?See http://consumersupport.lenovo.com.I need to upgrade a device or I need to replace one of the following: the hard disk drive, memory, or the keyboard.See “Appendix A. CRU instructions” on page 40 of this guide.Where are the recovery discs?Your computer did not come with a recovery disc. For an explanation of the alternative recovery methods offered by Lenovo, see “Chapter 4. OneKey Rescue system” on page 30.Where are the installation discs for preinstalled programs?Installation discs for preinstalled programs are not supplied with Windows preinstalled computers. You can visit the Lenovo consumer support Web site to find all preinstalled software downloads.By default, you can find some installation backups for certain preinstalled software in the APP folder under the D driver.How can I contact the customer support center?See " Chapter 3. Getting help and service" of Lenovo Safety and General Information Guide.
34Chapter 5. TroubleshootingWhere can I find warranty information?For the warranty applicable to your computer, including the warranty period and type of warranty service, see the Lenovo limited warranty flyer that came with your computer.How can I install the device drivers?A compatible device driver is a requirement to ensure correct operation and performance of each component in your computer. If your computer is pre-installed with an operating system, Lenovo provides all drivers that you need in your hard disk.What can I do if the backup process fails?If you can start the backup feature without a problem, but it fails during the backup process, please try the following steps:1Close other programs, then restart the backup process.2Check if the destination media is damaged, try to select another path and then try again.When do I need to restore the system to the factory status?You can use this feature when your system fails or you need to re-install your operating system. This will restore your computer back to the initial status when you first booted up your computer after receiving it from the store. If there is critical data on your current partition, back it up before you run this recovery feature.
Chapter 5. Troubleshooting35Troubleshooting - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -If you do not find your problem here, see Chapter 2. The following section only describes problems that might negate the need to refer to the more comprehensive information in Chapter 2.Display problemsWhen I turn on the computer, nothing appears on the screen.•If the screen is blank, make sure that:- The battery is installed correctly. - The AC adapter is connected to the computer and the power cord is plugged into a working electrical outlet.- The computer power is on. (Press the power button again for confirmation.)- The memory is installed correctly. •If these items are properly set, and the screen remains blank, have the computer serviced. When I turn on the computer, only a white cursor appears on a blank screen. •Restore backed-up files to your Windows environment or the entire contents of your hard disk to the original factory contents using OneKey Rescue system. If you still see only the cursor on the screen, have the computer serviced.My screen goes blank while the computer is on.•Your screen saver or power management may be enabled. Do one of the following to exit from the screen saver or to resume from sleep or hibernation mode:- Touch the touchpad.- Press any key on the keyboard.- Press the power button.-Press Fn + F2 to confirm whether the backlight for the LCD screen has been turned off.
36Chapter 5. TroubleshootingPassword problemsI forgot my password. •If you forget your user password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password changed. •If you forget your HDD password, a Lenovo authorized servicer cannot reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced. Proof of purchase is required, and a fee will be charged for parts and service. •If you forget your supervisor password, a Lenovo authorized servicer cannot reset your password. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service.Keyboard problemsA number appears when you enter a letter (Lenovo IdeaPad Z380/Z480/Z485).•The numeric lock function is on. To disable it, press Fn + F8. Sleep or hibernation problemsThe critical low-battery error message appears, and the computer immediately turns off.•The battery power is getting low. Connect the AC adapter to the computer, or replace the battery with a fully charged one.The computer enters sleep mode immediately after Power-on self-test (POST). •Make sure that: - The battery is charged.- The operating temperature is within the acceptable range. See “Chapter 2. Use and care Information” of Lenovo Safety and General Information Guide.Note:If the battery is charged and the temperature is within range, have the computer serviced.
Chapter 5. Troubleshooting37The computer does not return from sleep mode and the com-puter does not work. •If the computer does not return from sleep mode, it may have entered hibernation mode automatically because the battery is depleted. Check the power indicator. •If your computer is in sleep mode, connect the AC adapter to the computer, then press any key or the power button.•If your computer is in hibernation mode or power-off state, connect the AC adapter to the computer, then press the power button to resume operation.Note: If the system still does not return from sleep mode, your system has stopped responding, and you cannot turn off the computer; reset the computer. Unsaved data may be lost. To reset the computer, press and hold the power button for 4 seconds or more. If the computer is still not reset, remove the AC adapter and the battery.Computer screen problemsThe screen is blank. •Do the following:- If you are using the AC adapter, or using the battery, and the battery status indicator is on, press Fn + n to make the screen brighter. - If the power indicator is in blinking, press the power button to resume from the sleep mode. - If the problem persist, follow the solution in the following problem “The screen is unreadable or distorted.”-Press Fn + F2 to confirm whether the LCD screen has been turned off.The screen is unreadable or distorted.•Make sure that: - The display device driver is installed correctly.- The screen resolution and color quality are correctly set. - The monitor type is correct.Incorrect characters appear on the screen.•Did you install the operating system or programs correctly? If they are installed and configured correctly, have the computer serviced.
38Chapter 5. TroubleshootingSound problemsNo sound can be heard from the speaker even when the vol-ume is turned up.•Make sure that:- The Mute function is off.- The headphone jack is not used.- Speakers are selected as the playback device. Battery problemsYour computer shuts down before the battery status indica-tor shows empty.-or-Your computer operates after the battery status indicator shows empty.•Discharge and recharge the battery.The computer does not operate with a fully charged battery.•The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again.A hard disk drive problemThe hard disk drive does not work.•In the Boot menu in BIOS setup utility, make sure that the hard disk drive is included in the Boot priority order correctly.A startup problemThe Microsoft® Windows oper-ating system does not start.•Use the OneKey Rescue system to help solve or identify your problem. For details about OneKey Rescue system, see “Chapter 4. OneKey Rescue system” on page 30.OneKey Rescue system problemsBackup cannot be made. •You are not currently using a Windows operating system.•There is not enough space to store the backed up data. You will need to free more hard disk space on your system partition (C drive).Fail to restore system partition to factory default.•The system partition, such as the partition size or the drive capacity of C, has been modified.
Chapter 5. Troubleshooting39Other problemsYour computer does not respond.•To turn off your computer, press and hold the power button for 4 seconds or more. If the computer still does not respond, remove the AC adapter and the battery. •Your computer might lock when it enters sleep mode during a communication operation. Disable the sleep timer when you are working on the network.The computer does not start from a device you want. •See the Boot menu of the BIOS setup utility. Make sure that the Boot priority order in the BIOS setup utility is set so that the computer starts from the device you want. •Also make sure that the device from which the computer starts is enabled. In the Boot menu in the BIOS setup utility, make sure that the device is included in the Boot priority order list.•Press F12 when the Lenovo logo appears on the screen while the computer is starting up to select the device you want the computer starts from.The connected external device does not work. •Do not connect or disconnect any external device cables other than USB while the computer power is on; otherwise, you might damage your computer.•When using a high power consumption external devices such as an external USB optical disk drive, use external device power adapter. Otherwise, the device may not be recognized, or system shut down may result.
40Appendix A. CRU instructionsReplacing the battery pack - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To replace the battery pack, do the following:1Turn off the computer, or enter hibernation mode. Disconnect the AC adapter and all cables from the computer.2Close the computer display, and turn the computer over.3Unlock the manual battery latch . Holding the spring-loaded battery latch in the unlocked position , remove the battery pack in the direc-tion shown by the arrow . 4Install a fully charged battery pack.5Slide the manual battery latch to the locked position.6Turn the computer over and reconnect the AC adapter.Note:The illustrations used in this chapter are of the Lenovo IdeaPad Z380, unless otherwise stated.Note: Use only the battery provided by Lenovo. Any other battery could ignite or explode.abcc1ab
Appendix A. CRU instructions41Replacing the hard disk drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your reseller or Lenovo marketing representative.The drive is very sensitive. Incorrect handling can cause damage and perma-nent loss of data on the hard disk. Before removing the hard disk drive, make a backup copy of all the information on the hard disk, and then turn the com-puter off. Never remove the drive while the system is operating, in sleep mode, or in hibernation mode. Notes:•Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.•The preinstalled software are not included on an optional hard disk drive.Handling a hard disk drive•Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock.•Do not apply pressure to the cover of the drive. •Do not touch the connector.
42Appendix A. CRU instructionsTo replace the hard disk drive, do the following:1Turn off the computer; then disconnect the AC adapter and all cables from the computer.2Close the computer display, and then turn the computer over.3Remove the battery pack.4Remove the Hard disk drive/Memory/Central processing unit/Mini PCI Express Card slot compartment cover.a.Loosen the screws that secure the compartment cover .b.Remove the compartment cover .abba
Appendix A. CRU instructions435Remove the frame fixing screws .6Pull the tab in the direction shown by arrow .a.Hold the tab to lift the hard disk drive a little by arrow .b.Pull the tab in the direction shown by arrow .ccdd ’dd
44Appendix A. CRU instructions7Take out the hard disk drive secured in a metal frame .8Remove the screws and detach the metal frame from the hard disk drive.9Attach the metal frame to a new hard disk drive and tighten the screws.0Put the hard disk drive gently into the hard disk drive bay with the tabfacing upwards and the connectors facing each other; then push it firmlyinto space.AReinstall the frame fixing screw.BReinstall the compartment cover and tighten the screws.CReinstall the battery pack.DTurn the computer over again. Connect the AC adapter and the cables tothe computer again.ee
Appendix A. CRU instructions45Replacing memory - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - You can increase the amount of memory in your computer by installing a double-data-rate three synchronous dynamic random access memory (DDR3 SDRAM)-available as an option-in the memory slot of your computer. DDR3 SDRAMs are available in various capacities. To install a DDR3 SDRAM, do the following: 1Touch a metal table or a grounded metal object to reduce any static electricity in your body, which could damage the DDR3 SDRAM. Do nottouch the contact edge of the DDR3 SDRAM. 2Turn off the computer. Disconnect the AC adapter and all cables from thecomputer.3Close the computer display, and turn the computer over. 4Remove the battery again.5Remove the Hard disk drive/Memory/Central processing unit/Mini PCIExpress Card slot compartment cover.a.Loosen the screws that secure the compartment cover .b.Remove the compartment cover .Note: Use only the memory types supported by your computer. If you incorrectly install optional memory, or install an unsupported memory type, a warning beep will sound when you try to start the computer.abba
46Appendix A. CRU instructions6If two DDR3 SDRAMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save the old DDR3 SDRAM for future use.7Align the notch of the DDR3 SDRAM with the protrusion of the socket and gently insert the DDR3 SDRAM into the socket at a 30-45° angle.8Push the DDR3 SDRAM inward toward the socket until the latches on both edges of the socket are pushed into the closed position.9After aligning the attachment clips with their matching gaps, reinstall the compartment cover.0Reinstall and tighten the screws.AReinstall the battery.BTurn the computer over again. Connect the AC adapter and the cables tothe computer again.baaba
Appendix A. CRU instructions47To make sure that the DDR3 SDRAM is installed correctly, do as follows: 1Turn the computer on. 2Hold F2 during startup. The BIOS setup utility screen opens. The Total Memory item shows the total amount of memory installed in your computer. Note: If only one DDR3 SDRAM is used on the computer you are servicing, the card must be installed in SLOT-0 ( : lower slot), but not in SLOT-1 ( : upper slot).ba
48Appendix A. CRU instructionsRemoving the optical drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - To remove the optical drive, do the following:1Remove the Hard disk drive/Memory/Central processing unit/Mini PCI Express Card slot compartment cover.2Remove the screw shown in the illustration .3Gently pull the optical drive out .abab
Appendix A. CRU instructions49The following table provides a list of CRUs for your computer, and informs you of where to find replacement instructions.Setup Poster User GuideAC adapter OPower cord for AC adapter OBattery pack O OBottom access doors OHard disk drive OMemory OOptical drive O
50TrademarksThe following terms are trademarks or registered trademarks of Lenovo in the United States, other countries, or both.LenovoIdeaPadOneKeyVeriFaceMicrosoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both. NVIDIA and Optimus are trademarks and/or registered trademarks of NVIDIA Corporation in the United States and other countries. is a trademark of SRS Labs, Inc.Premium Surround Sound technology is incorporated under license from SRS Labs, Inc.SRS Premium Surround Sound™ provides the ultimate audio experience for music, movies and games on the PC.Other company, products, or service names may be trademarks or service marks of others.
IMPORTANT NOTE:Federal Communication Commission (FCC) Radiation Exposure StatementThis EUT is compliance with SAR for general population/uncontrolled exposure limits in ANSI/IEEE C95.1-1999 and had been tested in accordance with the measurement methods and procedures specified in OET Bulletin 65 Supplement C.
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