Broadcom BRCM1017 Broadcom 802.11ag WLAN mini PCI card User Manual 4n142bk0

Broadcom Corporation Broadcom 802.11ag WLAN mini PCI card 4n142bk0

User guide PP05L part 2

SECTION 6Setting Up a Home and Office Network Connecting to a Network AdapterNetwork Setup WizardNetwork Problems4n142bk0.book Page 81 Tuesday, December 17, 2002 2:54 PM
82 Setting Up a Home and Office Networkwww.dell.com | support.dell.comConnecting to a Network AdapterBefore you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it.To connect a network cable:1Connect the network cable to the network adapter connector on the back of your computer. NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.2Connect the other end of the network cable to a network connection device, such as a network wall jack. NOTE: Do not use a network cable with a telephone wall jack.Network Setup WizardThe Microsoft® Windows® XP operating system provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office.1Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard.network adapter connector on computernetwork cable4n142bk0.book Page 82 Tuesday, December 17, 2002 2:54 PM
Setting Up a Home and Office Network 832On the welcome screen, click Next.3Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP.4Complete the checklist and required preparations, and return to the Network Setup Wizard.5Follow the instructions on the screen.Network ProblemsCHECK THE NETWORK CABLE CONNECTOR —Ensure that the network cable connector is firmly connected to the optional connector on the computer and the network wall jack.CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —Green indicates that the network connection is active. If the status light is not green, try replacing the network cable. Amber indicates that the optional network adapter driver is loaded and the adapter is detecting activity.RESTART THE COMPUTER —Try to log on to the network again.CONTACT YOUR NETWORK ADMINISTRATOR —Verify that your network settings are correct and that the network is functioning.4n142bk0.book Page 83 Tuesday, December 17, 2002 2:54 PM
84 Setting Up a Home and Office Networkwww.dell.com | support.dell.com4n142bk0.book Page 84 Tuesday, December 17, 2002 2:54 PM
SECTION 7Solving Problems Finding SolutionsAccessing HelpError MessagesVideo and Display ProblemsScanner ProblemsDrive ProblemsPC Card ProblemsGeneral Program ProblemsIf Your Computer Gets WetIf You Drop or Damage Your ComputerResolving Other Technical ProblemsDriversUsing System RestoreResolving Software and Hardware IncompatibilitiesReinstalling Microsoft® Windows® XP4n142bk0.book Page 85 Tuesday, December 17, 2002 2:54 PM
86 Solving Problemswww.dell.com | support.dell.comFinding SolutionsSometimes it’s difficult to figure out where to go for answers. Use this chart to quickly find the answers to your questions. NOTE: If you have a problem with an external device, see the device documentation or contact the manufacturer.®See page 51.See page 88.Get technical assistance from Dell. See page 88.Press the power button to resume from standby mode. See the Tell Me How help file for more information on standby mode.4n142bk0.book Page 86 Tuesday, December 17, 2002 2:54 PM
Solving Problems 87See page 89.See page 71.See page 40.See page 35.See page 91.See page 83.See page 66.See page 94.See page 34.See page 88.See page 95.See page 96.See page 92See page 66.See page 67.4n142bk0.book Page 87 Tuesday, December 17, 2002 2:54 PM
88 Solving Problemswww.dell.com | support.dell.comAccessing HelpError MessagesIf the message is not listed, see the documentation for the operating system or the program that was running at the time the message appeared.TO ACCESS THE TELL ME HOW HELP FILE —1Click the Start button and click Help and Support.2Click User and system guides and click User’s guides.3Click Tell Me How.TO ACCESS HELP —1Click the Start button and click Help and Support.2Type a word or phrase that describes your problem and click the arrow icon.3Click the topic that describes your problem.4Follow the instructions shown on the screen.THE FILE BEING COPIED IS TOO LARGE FOR THE DESTINATION DRIVE —The file that you are trying to copy is too large to fit on the disk, or the disk is too full. Try copying the file to a different disk or use a larger capacity disk.A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these characters in filenames.INSERT BOOTABLE MEDIA —The operating system is trying to boot to a nonbootable floppy disk or CD. Insert a bootable floppy disk or CD.NON-SYSTEM DISK OR DISK ERROR —A floppy disk is in the floppy drive. Remove the floppy disk and restart the computer.4n142bk0.book Page 88 Tuesday, December 17, 2002 2:54 PM
Solving Problems 89Video and Display ProblemsIf the display is blank NOTE: If you are using a program that requires a higher resolution than your computer supports, it is recommended that you attach an external monitor to your computer.NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME PROGRAMS AND TRY AGAIN —You have too many programs open. Close all windows and open the program that you want to use.OPERATING SYSTEM NOT FOUND —Contact Dell (see "Accessing Help" on page 88).A REQUIRED .DLL FILE WAS NOT FOUND —The program that you are trying to open is missing an essential file. Remove and then reinstall the program.1Click the Start button.2Click Control Panel.3Click Add or Remove Programs.4Select the program you want to remove.5Click Remove or Change/Remove and follow the prompts on the screen.6See the program documentation for installation instructions.X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY —Insert a disk into the drive and try again.CHECK THE LIGHT —When the light is blinking, the computer has power. • If the light is blinking, the computer is in standby mode—press the power button to exit standby mode. • If the light is off, press the power button.• If the light is on, your power management settings may have caused the display to turn off. Try pressing any key or move the cursor to exit standby mode.CHECK THE BATTERY —If you are using a battery to power your computer, the battery charge may be depleted. Connect the computer to an electrical outlet using the AC adapter, and turn on the computer.4n142bk0.book Page 89 Tuesday, December 17, 2002 2:54 PM
90 Solving Problemswww.dell.com | support.dell.comIf the display is difficult to readTEST THE ELECTRICAL OUTLET —Ensure that the electrical outlet is working by testing it with another device, such as a lamp.CHECK THE AC ADAPTER —Check the AC adapter cable connections. If the AC adapter has a light, ensure that it is on.CONNECT THE COMPUTER DIRECTLY TO AN ELECTRICAL OUTLET —Bypass power protection devices, power strips, and the extension cable to verify that the computer turns on. To access the help file, see "Accessing Help" on page 88.ADJUST THE POWER PROPERTIES —Search for the keyword standby in the Help and Support Center. For instructions on accessing help files, see "Accessing Help" on page 88.SWITCH THE VIDEO IMAGE —If your computer is attached to an external monitor, press to switch the video image to the display.ADJUST THE BRIGHTNESS —See the Tell Me How help file for instructions on adjusting the brightness. To access the help file, see "Accessing Help" on page 88.MOVE THE SUBWOOFER AWAY FROM THE COMPUTER OR MONITOR —If your external speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the computer or external monitor.ELIMINATE POSSIBLE INTERFERENCE —Turn off nearby fans, fluorescent lights, halogen lamps, or other appliances.ROTATE THE COMPUTER TO FACE A DIFFERENT DIRECTION —Eliminate sunlight glare, which can cause poor picture quality.4n142bk0.book Page 90 Tuesday, December 17, 2002 2:54 PM
Solving Problems 91If only part of the display is readableScanner Problems NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning properly. If you are sure that your modem is working properly and you still experience problems, contact your ISP.ADJUST THE WINDOWS DISPLAY SETTINGS —1Click the Start button and click Control Panel.2Click Appearance and Themes.3Click the area you want to change or click the Display icon.4Try different settings for Color quality and Screen resolution.SEE "ERROR MESSAGES"—If an error message appears, see "Error Messages" on page 88.CONNECT AN EXTERNAL MONITOR —1Turn off your computer and connect an external monitor to the computer.2Turn on the computer and the monitor, and adjust the monitor brightness and contrast controls.If the external monitor works, the computer display or video controller may be defective. Contact Dell (see "Contacting Dell" on page 129).CHECK THE POWER CABLE CONNECTION —Ensure that the scanner power cable is firmly connected to a working electrical power source and that the scanner is turned on.CHECK THE SCANNER CABLE CONNECTION —Ensure that the scanner cable is firmly connected to the computer and to the scanner.UNLOCK THE SCANNER —Ensure that your scanner is unlocked if it has a locking tab or button.REINSTALL THE SCANNER DRIVER —See the scanner documentation for instructions.4n142bk0.book Page 91 Tuesday, December 17, 2002 2:54 PM
92 Solving Problemswww.dell.com | support.dell.comDrive Problems NOTE: For information on saving files to a floppy disk, see the Tell Me How help file. To access the help file, see "Accessing Help" on page 88.If you cannot save a file to a floppy driveENSURE THAT WINDOWS® RECOGNIZES THE DRIVE —Click the Start button and click My Computer. If the drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. Insert a bootable disk and restart the computer. Verify that the light is blinking, indicating normal operation.ENSURE THAT THE DISK IS NOT WRITE-PROTECTED —You cannot save data to a write-protected disk. See the following figure.TRY ANOTHER FLOPPY DISK —Insert another disk to eliminate the possibility that the original disk is defective.write-protectednot write-protectedback of floppy disk4n142bk0.book Page 92 Tuesday, December 17, 2002 2:54 PM
Solving Problems 93If you have problems with a hard drivePC Card ProblemsREINSTALL THE DRIVE —1Save and close any open files, exit any open programs, and shut down the computer.2Remove the drive from the module bay. See "Using the Module Bay" in the Tell Me How help file for instructions. To access the help file, see "Accessing Help" on page 88.3Reinstall the drive.4Turn on the computer.CLEAN THE DRIVE — See "Cleaning Your Computer" in the Tell Me How help file for instructions. To access the help file, see "Accessing Help" on page 88.ALLOW THE COMPUTER TO COOL BEFORE TURNING IT ON —A hot hard drive may prevent the operating system from starting. Try allowing the computer to return to room temperature before turning it on.CHECK THE DRIVE FOR ERRORS —1Click the Start button and click My Computer.2Right-click the drive letter (local disk) that you want to scan for errors, and then click Properties.3Click the Tools tab.4Under Error-checking, click Check Now.5Click Start.CHECK THE PC CARD —Ensure that the PC Card is properly inserted into the connector.ENSURE THAT THE CARD IS RECOGNIZED BY WINDOWS®—Double-click the Unplug or Eject Hardware icon in the Windows taskbar. Ensure that the card is listed.4n142bk0.book Page 93 Tuesday, December 17, 2002 2:54 PM
94 Solving Problemswww.dell.com | support.dell.comGeneral Program ProblemsA program crashes NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD.A program stops respondingError messages appearIF YOU HAVE PROBLEMS WITH A DELL-PROVIDED PC CARD — Contact Dell (see "Accessing Help" on page 88).IF YOU HAVE PROBLEMS WITH A PC CARD NOT PROVIDED BY DELL —Contact the PC Card manufacturer.SEE THE SOFTWARE DOCUMENTATION —Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. Reinstall the program if necessary.END THE PROGRAM —1Simultaneously press .2Click the Applications tab, and then select the program that is no longer responding. 3 Click End Task. REVIEW "ERROR MESSAGES"—Look up the message and take the appropriate action. See the software documentation.4n142bk0.book Page 94 Tuesday, December 17, 2002 2:54 PM
Solving Problems 95If Your Computer Gets Wet CAUTION: Perform this procedure only after you are certain that it is safe to do so. If the computer is connected to an electrical outlet, it is recommended that you turn off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from a live power source.1Shut down the computer (see "Turning Off Your Computer" on page 43), disconnect the AC adapter from the computer, and then disconnect the AC adapter from the electrical outlet.2Turn off any attached external devices, and disconnect them from their power sources and then from the computer.3Ground yourself by touching one of the metal connectors on the back of the computer.4Remove the module bay device and any installed PC Cards, and put them in a safe place to dry.5Remove the battery.6Wipe off the battery and put it in a safe place to dry.7Remove the hard drive (see "Replacing the Hard Drive" on page 113).8Remove the memory module(s) (see "Adding Memory" on page 108).9Open the display and place the computer right-side up across two books or similar props to let air circulate all around it. Let the computer dry for at least 24 hours in a dry area at room temperature. NOTICE: Do not use artificial means, such as a hair dryer or a fan, to speed the drying process. CAUTION: To help prevent electrical shock, verify that the computer is thoroughly dry before continuing with the rest of this procedure.10 Ground yourself by touching one of the metal connectors on the back of the computer.11 Replace the memory module(s), the memory module cover, and the screw(s).12 Replace the hard drive.13 Replace the module bay device and any PC Cards you removed.4n142bk0.book Page 95 Tuesday, December 17, 2002 2:54 PM
96 Solving Problemswww.dell.com | support.dell.com14 Replace the battery.15 Turn on the computer and verify that it is working properly. NOTE: See "Limited Warranties and Return Policy" on page 149 for information on your warranty coverage.If the computer does not start, or if you cannot identify the damaged components, contact Dell (see "Contacting Dell" on page 129).If You Drop or Damage Your Computer1Save and close any open files, exit any open programs, and shut down the computer (see "Turning Off Your Computer" on page 43).2Disconnect the AC adapter from the computer and from the electrical outlet.3Turn off any attached external devices, and disconnect them from their power sources and then from the computer.4Remove and reinstall the battery.5Turn on the computer. NOTE: See "Limited Warranties and Return Policy" on page 149 for information on your warranty coverage.If the computer does not start, or if you cannot identify the damaged components, contact Dell (see "Contacting Dell" on page 129).Resolving Other Technical ProblemsGO TO THE DELL SUPPORT WEBSITE —Go to support.dell.com for help with general usage, installation, and troubleshooting questions. See "Dell Technical Support Policy (U.S. Only)" on page 128 for a description of the hardware and software support provided by Dell.E-MAIL DELL —Go to support.dell.com and then click E-Mail Dell in the Communicate list. Send an e-mail message to Dell about your problem; you can expect to receive an e-mail message from Dell within hours. See "Dell Technical Support Policy (U.S. Only)" on page 128 for a description of the hardware and software support provided by Dell.CONTACT DELL —If you cannot solve your problem using the Dell™ Support website or e-mail service, call Dell for technical assistance (see "Contacting Dell" on page 129). See "Dell Technical Support Policy (U.S. Only)" on page 128 for a description of the hardware and software support provided by Dell.4n142bk0.book Page 96 Tuesday, December 17, 2002 2:54 PM
Solving Problems 97DriversWhat Is a Driver?A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes.Dell ships your computer to you with required drivers already installed—no further installation or configuration is needed. NOTICE: The Drivers and Utilities CD may contain drivers for operating systems that are not on your computer. Ensure that you are installing software appropriate for your operating system.Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system. You may need to install drivers if you:• Upgrade your operating system.• Reinstall your operating system.• Connect or install a new device.Identifying DriversIf you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver.1Click the Start button and click Control Panel.2Under Pick a Category, click Performance and Maintenance.3Click System.4In the System Properties window, click the Hardware tab.5Click Device Manager.6Scroll down the list to see if any device has an exclamation point (a yellow circle with a [!]) on the device icon.If an exclamation point is next to the device name, you may need to reinstall the driver or install a new driver.4n142bk0.book Page 97 Tuesday, December 17, 2002 2:54 PM
98 Solving Problemswww.dell.com | support.dell.comReinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.Using Windows XP Device Driver RollbackIf a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.1Click the Start button and click Control Panel.2Under Pick a Category, click Performance and Maintenance.3Click System.4In the System Properties window, click the Hardware tab.5Click Device Manager.6Right-click the device for which the new driver was installed and click Properties.7Click the Drivers tab. 8Click Roll Back Driver.If Device Driver Rollback does not resolve the problem, then use System Restore (see "Using System Restore" on page 100) to return your computer to the operating state that existed before you installed the new driver.Using the Drivers and Utilities CDIf using Device Driver Rollback or System Restore (see "Using System Restore" on page 100) does not resolve the problem, then reinstall the driver from the Drivers and Utilities CD:1Save and close any open files, and exit any open programs. 2Insert the Drivers and Utilities CD.In most cases, the CD starts running automatically. If it does not, start Windows Explorer, click your CD drive directory to display the CD contents, and then double-click the autocd.exe file. The first time that you run the CD, it might prompt you to install setup files. Click OK, and follow the instructions on the screen to continue.4n142bk0.book Page 98 Tuesday, December 17, 2002 2:54 PM
Solving Problems 993From the Language drop-down menu in the toolbar, select your preferred language for the driver or utility (if available). A welcome screen appears.4Click Next. The CD automatically scans your hardware to detect drivers and utilities used by your computer.5After the CD completes the hardware scan, you can also detect other drivers and utilities. Under Search Criteria, select the appropriate categories from the System Model, Operating System, and Topic drop-down menus.A link or links appear(s) for the specific drivers and utilities used by your computer.6Click the link of a specific driver or utility to display information about the driver or utility that you want to install.7Click the Install button (if present) to begin installing the driver or utility. At the welcome screen, follow the screen prompts to complete the installation.If no Install button is present, automatic installation is not an option. For installation instructions, either see the appropriate instructions in the following subsections, or click Extract, follow the extracting instructions, and read the readme file.If instructed to navigate to the driver files, click the CD directory on the driver information window to display the files associated with that driver.Manually Reinstalling Drivers for Windows XP NOTE: If you are reinstalling an infrared sensor driver, you must first enable the infrared sensor in the system setup program (see "System Setup Screens" on page 125) before continuing with the driver installation.1After extracting the driver files to your hard drive as described in the previous section, click the Start button, point to Settings, and click Control Panel.2Click the Start button and right-click My Computer.3Click Properties.4Click the Hardware tab and click Device Manager.5Double-click the type of device for which you are installing the driver (for example, Modems or Infrared devices).4n142bk0.book Page 99 Tuesday, December 17, 2002 2:54 PM
100 Solving Problemswww.dell.com | support.dell.com6Double-click the name of the device for which you are installing the driver.7Click the Driver tab and click Update Driver.8Click Install from a list or specific location (Advanced) and click Next.9Click Browse and browse to the location to which you previously extracted the driver files.10 When the name of the appropriate driver appears, click Next. 11 Click Finish and restart your computer.Using System RestoreThe Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Help and Support Center for information on using System Restore. To access help, see page 88. NOTICE: Make regular backups of your data files. System Restore does not monitor your data files or recover them.Creating a Restore Point1Click the Start button and click Help and Support.2Click System Restore.3Follow the instructions on the screen.Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore.2Ensure that Restore my computer to an earlier time is selected and click Next.4n142bk0.book Page 100 Tuesday, December 17, 2002 2:54 PM
Solving Problems 1013Click a calendar date to which you want to restore your computer.The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold. 4Select a restore point and click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer.5Click Next.The Restoration Complete screen appears after System Restore finishes collecting data and then the computer restarts.6After the computer restarts, click OK. To change the restore point, you can either repeat the steps using a different restore point, or you can undo the restoration.Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.1Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore.2Click Undo my last restoration and click Next.3Click Next.The System Restore screen appears and the computer restarts. 4After the computer restarts, click OK.Enabling System RestoreIf you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled:1Click the Start button and click Control Panel. 2Click Performance and Maintenance.3Click System.4n142bk0.book Page 101 Tuesday, December 17, 2002 2:54 PM
102 Solving Problemswww.dell.com | support.dell.com4Click the System Restore tab.5Ensure that Turn off System Restore is unchecked.Resolving Software and Hardware IncompatibilitiesWindows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured.To check for conflicts on a computer running Windows XP:1Click the Start button and click Control Panel. 2Click Performance and Maintenance and click System. 3Click the Hardware tab and click Device Manager.4In the Device Manager list, check for conflicts with the other devices.Conflicts are indicated by a yellow exclamation point (!) beside the conflicting device or a red X if the device has been disabled.5Double-click any conflict to display the Properties window.If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.6Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager.To use the Windows XP Hardware Troubleshooter:1Click the Start button and click Help and Support.2Ty p e hardware troubleshooter in the Search field and click the arrow to start the search.3Click Hardware Troubleshooter in the Search Results list.4In the Hardware Troubleshooter list, click I need to resolve a hardware conflict on my computer, and click Next.4n142bk0.book Page 102 Tuesday, December 17, 2002 2:54 PM
Solving Problems 103Reinstalling Microsoft® Windows® XPBefore You ReinstallIf you are considering reinstalling the Windows XP operating system to correct a problem with a newly installed driver, first try using Windows XP Device Driver Rollback (see "Using Windows XP Device Driver Rollback" on page 98). If Device Driver Rollback does not resolve the problem, then use System Restore (see "Using System Restore" on page 100) to return your operating system to the operating state it was in before you installed the new device driver.Reinstalling Windows XPTo reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed.The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software. NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP. See the documentation that came with the software for instructions.Booting From the Operating System CD1Save and close any open files and exit any open programs.2Insert the Operating System CD. If any program starts automatically, exit the program before proceeding.3Shut down the computer through the Start menu (see "Turning Off Your Computer" on page 43) and restart the computer.4Press immediately after the DELL™ logo appears.If the operating system logo appears, wait until you see the Windows desktop, and then shut down the computer and try again.4n142bk0.book Page 103 Tuesday, December 17, 2002 2:54 PM
104 Solving Problemswww.dell.com | support.dell.com5Press the arrow keys to select CD-ROM, and then press .6When the Press any key to boot from CD message appears, press any key.Windows XP Setup1When the Windows XP Setup screen appears, press to select To set up Windows now.2Read the information on the Microsoft Windows Licensing Agreement screen, and press to accept the license agreement.3If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive. 4If you want to install a new copy of Windows XP, press to select that option.5Press to select the highlighted partition(recommended), and then follow the instructions on the screen. NOTE: The time required to complete the setup depends on the size of the hard drive and the speed of your computer.The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 6When the Regional and Language Options screen appears, select the settings for your location, and then click Next.7Enter your name and organization (optional) in the Personalize Your Software screen and click Next.8If you are reinstalling Windows XP Home Edition, at the What's your computer's name window, enter a name for your computer (or accept the name provided) and click Next.If you are reinstalling Windows XP Professional, at the Computer Name and Administrator Password window, enter a name for your computer (or accept the one provided) and a password, and then click Next.9If the Modem Dialing Information screen appears, enter the requested information and click Next.4n142bk0.book Page 104 Tuesday, December 17, 2002 2:54 PM
Solving Problems 10510 Enter the date, time, and time zone in the Date and Time Settings window and click Next.11 If the Networking Settings screen appears, click Ty p i c a l and click Next.12 If you are reinstalling Windows XP Professional and you are prompted to provide further information regarding your network configuration, enter your selections. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components and configures the computer. The computer automatically restarts. NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 13 When the Welcome to Microsoft screen appears, click Next.14 When the How will this computer connect to the Internet? message appears, click Skip. 15 When the Ready to register with Microsoft? screen appears, select No, not at this time and click Next.16 When the Who will use this computer? screen appears, you can enter up to five users. Click Next.17 Click Finish to complete the setup, and remove the CD from the drive.Reinstalling Drivers and Software1Reinstall the appropriate drivers (see "Drivers" on page 97).2Reinstall your virus protection software. See the documentation that came with the software for instructions.3Reinstall your other software programs. See the documentation that came with the software for instructions.4n142bk0.book Page 105 Tuesday, December 17, 2002 2:54 PM
106 Solving Problemswww.dell.com | support.dell.com4n142bk0.book Page 106 Tuesday, December 17, 2002 2:54 PM
SECTION 8Adding and Replacing Parts Adding MemoryAdding a Mini PCI CardReplacing the Hard Drive4n142bk0.book Page 107 Tuesday, December 17, 2002 2:54 PM
108 Adding and Replacing Partswww.dell.com | support.dell.comAdding MemoryYou can increase your computer memory by installing memory modules on the system board. See "Specifications" on page 118 for information on the memory supported by your computer. Be sure to add only memory modules that are intended for your computer. NOTE: Memory modules purchased from Dell are covered under your computer warranty. CAUTION: Before working inside your Dell™ computer, read the safety instructions on page 11.1Save and close any open files, exit any open programs, and shut down the computer (see "Turning Off Your Computer" on page 43).2If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.3Remove all installed batteries, and disconnect the AC adapter cable and any external devices from the computer. Wait 5 seconds before proceeding.4Ground yourself by touching a metal connector on the back of the computer, and continue to do so periodically during this procedure. NOTICE: While you work, periodically touch unpainted metal on the computer to dissipate static electricity that might harm internal components.5Turn the computer over, remove the screw from the memory module cover, and lift the cover.4n142bk0.book Page 108 Tuesday, December 17, 2002 2:54 PM
Adding and Replacing Parts 109 NOTICE: To prevent damage to the memory module connector, do not use tools to spread the inner metal tabs that secure the memory module.6If you are replacing a memory module, remove the existing module. NOTICE: Handle memory modules by their edges, and do not touch the components on a module.aUse your fingertips to carefully spread apart the securing clips on each end of the memory module connector until the module pops up.bRemove the module from the connector. NOTICE: If you need to install memory modules in two connectors, install a memory module in the connector labeled "SLOT 1" before you install a module in the other connector.7Ground yourself and install the new memory module: NOTE: If the memory module is not installed properly, the computer does not boot. No error message indicates this failure.aAlign the notch in the module with the slot in the center of the connector.bSlide the edge of the module firmly into the connector, and rotate the module down until you feel a click. If you do not feel the click, remove the module and reinstall it.8Replace the cover and screw.4n142bk0.book Page 109 Tuesday, December 17, 2002 2:54 PM
110 Adding and Replacing Partswww.dell.com | support.dell.com NOTICE: If the memory module cover is difficult to close, remove the module and reinstall it. Forcing the cover to close may damage your computer.9Insert the battery into the battery bay, or connect the AC adapter to your computer and an electrical outlet.10 Turn on the computer.As the computer boots, it detects the additional memory and automatically updates the system configuration information.Adding a Mini PCI CardIf you ordered a Mini PCI card at the same time that you ordered your computer, Dell has already installed the card for you. NOTE: Handle components and cards by their edges, and avoid touching pins and contacts. CAUTION: Before working inside your computer, read the safety instructions at the front of this guide (see page 11).1Ensure that the work surface is flat and clean to prevent scratching the computer cover.2Save and close any open files, exit any open programs, and shut down the computer (see "Turning Off Your Computer" on page 43).3If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.4Remove all installed batteries, and disconnect the AC adapter cable and any external devices from the computer. Wait 5 seconds before proceeding.5Ground yourself by touching a metal connector on the back of the computer, and continue to do so periodically during this procedure.4n142bk0.book Page 110 Tuesday, December 17, 2002 2:54 PM
Adding and Replacing Parts 1116Turn the computer over, and remove the screw from the Mini PCI card cover.7Place your finger under the cover at the indentation, and lift and slide the cover open.4n142bk0.book Page 111 Tuesday, December 17, 2002 2:54 PM
112 Adding and Replacing Partswww.dell.com | support.dell.com8If a Mini PCI card is not already installed, go to step 9. If you are replacing a Mini PCI card, remove the existing card:aDisconnect the Mini PCI card from any attached cables.bRelease the Mini PCI card by spreading the metal securing tabs until the card pops up slightly.cLift the Mini PCI card out of its connector.9Align the new Mini PCI card with the connector at a 45-degree angle, and press the Mini PCI card into the connector.10 Connect the antenna cables from the Mini PCI card to the antenna connectors on the computer. NOTICE: The connectors are keyed for correct insertion; do not force the connections.11 Lower the Mini PCI card toward the inner tabs to approximately a 20-degree angle.12 Continue lowering the Mini PCI card until it snaps into the inner tabs of the connector.13 Replace the cover.antenna connectors on card (2)antenna cables (2)4n142bk0.book Page 112 Tuesday, December 17, 2002 2:54 PM
Adding and Replacing Parts 113Replacing the Hard Drive NOTICE: To prevent data loss, shut down your computer (see "Turning Off Your Computer" on page 43) before removing the hard drive. Do not remove the hard drive while the computer is on, in standby mode, or in hibernate mode. NOTICE: Hard drives are extremely fragile; even a slight bump can damage the drive. CAUTION: If you remove the hard drive from the computer when the drive is hot, do not touch the metal housing of the hard drive. CAUTION: Before working inside your computer, read the safety instructions at the front of this guide (see page 11). NOTE: Dell does not guarantee compatibility or provide support for hard drives from sources other than Dell.1Ensure that the work surface is flat and clean to prevent scratching the computer cover.2Save and close any open files, exit any open programs, and shut down the computer (see "Turning Off Your Computer" on page 43).3If the computer is connected to a docking device (docked), undock it. See the documentation that came with your docking device for instructions.4Remove all installed batteries, and disconnect the AC adapter cable and any external devices from the computer. Wait 5 seconds before proceeding.5Ground yourself by touching a metal connector on the back of the computer, and continue to do so periodically during this procedure.4n142bk0.book Page 113 Tuesday, December 17, 2002 2:54 PM
114 Adding and Replacing Partswww.dell.com | support.dell.com NOTE: You need the Operating System CD to install the Microsoft® Windows® operating system. You also need the Drivers and Utilities CD for your computer to install the drivers and utilities on the new hard drive.6Turn the computer over. Use a small screwdriver to loosen the M2.5 x 5-mm screw.7Turn the computer over so that it is upright. NOTICE: When the hard drive is not in the computer, store it in protective antistatic packaging. See "Protecting Against Electrostatic Discharge" on page 17.8Pull the hard drive cover out of the computer.M2.5 x 5-mm screw4n142bk0.book Page 114 Tuesday, December 17, 2002 2:54 PM
Adding and Replacing Parts 1159Remove the new drive from its packaging.Save the original packaging for use when storing or shipping the hard drive. NOTICE: You cannot replace your hard drive unless you open your display first.10 Ensure that the display is open approximately 2.54 cm (1 in). NOTICE: Use firm and even pressure to slide the drive into place. If you force the hard drive into place using excessive force, you may damage the hard drive connector.11 Press the hard drive cover into the bay until it is fully seated in the bay.12 Turn the computer over. Use a small screwdriver to tighten the screw.13 Use the Operating System CD to install the operating system for your computer (see "Reinstalling Microsoft® Windows® XP" on page 103).14 Use the Drivers and Utilities CD to install the drivers and utilities for your computer (see "Drivers" on page 97).4n142bk0.book Page 115 Tuesday, December 17, 2002 2:54 PM
116 Adding and Replacing Partswww.dell.com | support.dell.com4n142bk0.book Page 116 Tuesday, December 17, 2002 2:54 PM
SECTION 9Appendix SpecificationsStandard SettingsDell Technical Support Policy (U.S. Only)Contacting DellRegulatory NoticesLimited Warranties and Return Policy4n142bk0.book Page 117 Tuesday, December 17, 2002 2:54 PM
118 Appendixwww.dell.com | support.dell.comSpecificationsMicroprocessorMicroprocessor type Intel®L1 cache 32 KB (internal)L2 cache 1 MBExternal bus frequency 400 MHz, source synchronous processor system busSystem InformationData bus width 64 bitsDRAM bus width 64 bitsMicroprocessor address bus width 32 bitsFlash EPROM 1 MBGraphics bus 64 bits (with 32 MB of video memory);128 bits (with 64 MB of video memory)PCI bus 32 bitsPC CardCardBus controller OZ711EC1 CardBus controllerPC Card connector supports one Type I or Type II cardCards supported 3.3 V and 5 VPC Card connector size 68 pinsData width (maximum) PCMCIA 16 bits;CardBus 32 bitsSmart CardRead/write capabilities reads and writes to all ISO 7816 1/2/3/4 microprocessor cards (T=0, T=1)Cards supported 3 V and 5 VProgram technology supported Java cards4n142bk0.book Page 118 Tuesday, December 17, 2002 2:54 PM
Appendix 119Interface speed 9600–115,200 BPSEMV level level 1 certifiedWHQL certification PC/SCCompatibility compatible within a PKI environmentInsert/eject cycles certified for up to 100,000 cyclesMemoryMinimum requirement 266 MHzMemory module connector two user-accessible DDR SDRAM connectorsMemory module capacities 128 MB, 256 MB, 512 MB, and 1 GBMemory type 3.3-V DDR SDRAMStandard memory 128 MBMaximum memory 2 GBPorts and ConnectorsSerial 9-pin connector; 16550C-compatible,16-byte buffer connectorParallel 25-hole connector; unidirectional, bidirectional, or ECPVideo 15-hole connectorAudio microphone miniconnector, stereo headphones/speakers miniconnectorUSB two 4-pin USB 2.0–compliant connectorsInfrared sensor sensor compatible with IrDA Standard 1.1 (Fast IR) and IrDA Standard 1.0 (Slow IR)S-video TV-out 7-pin mini-DIN connector (optional S-video to composite video adapter cable)Mini PCI Type IIIA Mini PCI card slotSmart Card (continued)4n142bk0.book Page 119 Tuesday, December 17, 2002 2:54 PM
120 Appendixwww.dell.com | support.dell.comModem RJ-11 portNetwork adapter RJ-45 portCommunicationsModem:Type v.92 56K MDCController softmodemInterface internal AC ’97 busNetwork adapter 10/100/1000 Ethernet LAN on system boardWireless (optional) internal Mini PCI Wi-Fi (802.11b and 802.11a) wireless support; Bluetooth™VideoVideo type 64-bit hardware acceleratedData bus 4X AGPVideo controller ATI Mobility RADEON 9000Video memory 32 MB or 64 MBLCD interface LVDSTV support NTSC or PAL in S-video and composite modesAudioAudio type compatible with Soundblaster and Microsoft® Windows® Sound SystemAudio controller Intel AC ’97Stereo conversion 20-bit (stereo digital-to-analog); 18-bit (stereo analog-to-digital)Ports and Connectors (continued)4n142bk0.book Page 120 Tuesday, December 17, 2002 2:54 PM
Appendix 121Interfaces:Internal AC ’97External microphone miniconnector, stereo headphones/speakers miniconnectorSpeaker two 4-ohm speakersInternal speaker amplifier 2-W channel into 4 ohmsVolume controls keyboard shortcuts or program menusDisplayType (active-matrix TFT) XGA or SXGA+Dimensions:Height 214.3 mm (8.4 inches)Width 285.7 mm (11.3 inches)Diagonal 357.1 mm (14.1 inches)Maximum resolutions 1024 x 768 at 16.8 million colors (XGA); 1400 x 1050 at 16.8 million colors (SXGA+)Response time (typical) 20-ms rise (maximum);30-ms fall (maximum)Refresh rate 60 HzOperating angle 0° (closed) to 180°Viewing angles:Horizontal ±40°Vertical +10°/–30°Pixel pitch 0.28 x 0.28 mm (XGA);0.20 x 0.20 mm (SXGA+)Audio (continued)4n142bk0.book Page 121 Tuesday, December 17, 2002 2:54 PM
122 Appendixwww.dell.com | support.dell.comPower Consumption:Panel with backlight (typical) 6.5 W (XGA);7.0 W (SXGA+)Controls brightness can be controlled through keyboard shortcutsKeyboardNumber of keys 87 (U.S. and Canada); 88 (Europe); 91 (Japan)Key travel 2.7 mm ± 0.3 mm (0.11 inch ± 0.016 inch)Key spacing 19.05 mm ± 0.3 mm (0.75 inch ± 0.012 inch)Layout QWERTY/AZERTY/KanjiTouch PadX/Y position resolution (graphics table mode) 240 cpiSize:Width 64.88-mm (2.55-inch) sensor-active areaHeight 48.88-mm (1.92-inch) rectangleBatteryType 6 cell, "smart" lithium ion (48 WHr);4 cell, "smart" lithium ion (32 WHr)Dimensions:Depth 77.5 mm (3.05 inches)Height 19.1 mm (0.75 inch)Width 123.4 mm (4.86 inches)Weight 0.32 kg (0.7 lb) (6-cell battery);0.23 kg (.5 lb) (4-cell battery)Voltage 14.8 VDCDisplay (continued)4n142bk0.book Page 122 Tuesday, December 17, 2002 2:54 PM
Appendix 123Charge time with computer off (approximate) approximately 2 hoursOperating time approximately 3 to 4 hours (6-cell battery);approximately 2 to 3 hours (4-cell battery)NOTE: Battery operating time can be significantly reduced under certain power-intensive conditions. See page 46 for more information on battery life.Life span (approximate) 300 discharge/charge cyclesTemperature range:Operating 0°to35°C(32°to95°F)Storage –40° to 65°C (–40° to 149°F)AC AdapterInput voltage 90–264 VACInput current (maximum) 1.7 AInput frequency 47–63 HzOutput current 5.5 A (maximum at 4-second pulse); 4.5 A (continuous)Output power 90 W or 65 WRated output voltage 19.5 VDCDimensions:Height 27.94 mm (1.1 inches)Width 58.42 mm (2.3 inches)Depth 133.85 mm (5.25 inches)Weight (with cables) 0.4 kg (0.9 lb)Temperature range:Operating 0° to 35°C (32° to 95°F) Storage –40° to 65°C (–40° to 149°F)Battery (continued)4n142bk0.book Page 123 Tuesday, December 17, 2002 2:54 PM
124 Appendixwww.dell.com | support.dell.comPhysicalHeight 30.8 mm (1.2 inches)Width 315 mm (12.4 inches)Depth 259.4 mm (10.2 inches)Weight:With travel module 2.26 kg (4.98 lb)With CD drive 2.4 kg (5.3 lb)EnvironmentalTemperature range:Operating 0° to 35°C (32° to 95°F)Storage –40° to 65°C (–40° to 149°F)Relative humidity (maximum):Operating 10% to 90% (noncondensing)Storage 5% to 95% (noncondensing)Maximum vibration (using a random-vibration spectrum that simulates user environment):Operating 0.66 GRMSStorage 1.30 GRMSMaximum shock (measured with hard drive in head-parked position and a 2-ms half-sine pulse):Operating 122 GStorage 163 GAltitude (maximum):Operating –15.2 to 3048 m (–50 to 10,000 ft)Storage –15.2 to 10,668 m (–50 to 35,000 ft)4n142bk0.book Page 124 Tuesday, December 17, 2002 2:54 PM
Appendix 125Standard Settings NOTICE: Unless you are an expert computer user or are directed to do so by Dell technical support, do not change the settings for this program. Certain changes might make your computer work incorrectly. Viewing the System Setup Screens1Turn on (or restart) your computer.2When the DELL™ logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer (see "Turning Off Your Computer" on page 43) and try again.System Setup Screens NOTE: To see information about a specific item on a system setup screen, highlight the item and refer to the Help area on the screen.The system setup screens display the current setup information and settings for your computer. On each screen, the system setup options are listed at the left of the screen. To the right of each option is the setting or value for that option. You can change settings that appear as white type on the screen. Options or values that you cannot change (because they are determined by the computer) appear less bright.The upper-right corner of the screen displays help information for the currently highlighted option; the lower-right corner displays information about the computer. System setup key functions are listed across the bottom of the screen.The screens display such information as:•System configuration• Boot order• Boot (start-up) configuration and docking-device configuration settings• Basic device configuration settings• Battery charge status• System security and hard-drive password settings4n142bk0.book Page 125 Tuesday, December 17, 2002 2:54 PM
126 Appendixwww.dell.com | support.dell.comCommonly Used OptionsCertain options require that you reboot the computer for new settings to take effect.Changing the Boot SequenceThe boot sequence, or boot order, tells the computer where to look to find the software needed to start the operating system. You can control the boot sequence using the Boot Order page of the system setup program. The Boot Order page displays a general list of the bootable devices that may be installed in your computer, including but not limited to the following:• Diskette Drive•Modular bay HDD• Internal HDD• CD/DVD/CD-RW driveDuring the boot routine, the computer starts at the top of the list and scans each enabled device for the operating system start-up files. When the computer finds the files, it stops searching and starts the operating system. To control the boot devices, select (highlight) a device by pressing the or key, and then enable or disable the device or change its order in the list.• To enable or disable a device, highlight the item and press . Enabled items appear as white and display a small triangle to their left; disabled items appear blue or dimmed without a triangle.• To reorder a device in the list, highlight the device and then press or (not case-sensitive) to move the highlighted device up or down.Boot sequence changes take effect as soon as you save the changes and exit the system setup program.4n142bk0.book Page 126 Tuesday, December 17, 2002 2:54 PM
Appendix 127Performing a One-Time BootYou can set a one-time-only boot sequence without entering the system setup program. (You can also use this procedure to boot the Dell Diagnostics on the diagnostics utility partition on your hard drive.)1Shut down the computer.2Connect the computer to an electrical outlet.3Turn on the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.4When the boot device list appears, highlight the device from which you want to boot and press .The computer boots to the selected device.The next time you reboot the computer, the normal boot order is restored.Changing Printer ModesSet the Parallel Mode option according to the type of printer or device connected to the parallel connector. To determine the correct mode to use, see the documentation that came with the device.Setting Parallel Mode to Disabled disables the parallel port and the port’s LPT address, freeing its interrupt for another device to use.Changing COM PortsSerial Port allows you to map the serial port COM address or disable the serial port and its address, freeing its interrupt for another device to use.Enabling the Infrared Sensor1Enter the system setup program:aTurn on your computer.bPress when the DELL logo appears.4n142bk0.book Page 127 Tuesday, December 17, 2002 2:54 PM
128 Appendixwww.dell.com | support.dell.com2Press until you locate Infrared Data Port under Basic Device Configuration.3Press the down-arrow key to highlight Disabled next to Infrared Data Port.4Press the right-arrow key to change the setting to a COM port.Ensure that the COM port that you select is different from the COM port assigned to the serial connector.5Press the down-arrow key to select Infrared Mode, and press the right-arrow key to change the setting to Fast IR or Slow IR.It is recommended that you use Fast IR. If the infrared device cannot communicate with your computer, turn off the computer and repeat steps 1 through 5 to change the setting to Slow IR.6Press to save the changes and exit the system setup program.If you are prompted to restart your computer, click Yes.7Follow the instructions on the screen while the infrared sensor driver is being installed.8At the end of the installation process, click Yes to restart the computer. NOTE: If the infrared device cannot communicate with your computer after you repeat steps 1 through 5 to change the system setup program setting to Slow IR, contact the infrared device manufacturer.After you enable the infrared sensor, you can use it to establish a link to an infrared device. To set up and use an infrared device, see the infrared device documentation and the Windows Help and Support Center.Dell Technical Support Policy (U.S. Only)Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com. Additional technical support options may be available for purchase.4n142bk0.book Page 128 Tuesday, December 17, 2002 2:54 PM
Appendix 129Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.1 Repair services are provided pursuant to the terms and conditions of your limited warranty and any optional support service contract purchased with the computer.2 All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replacement program to cover all nonstand-ard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.Definition of "Dell-Installed" Software and PeripheralsDell-installed software includes the operating system and some of the application software that is preinstalled on the computer during the manufacturing process (Microsoft Office, Norton Antivirus, and so on).Dell-installed peripherals include any internal expansion cards, or Dell-branded module bay or PC Card accessories. In addition, any Dell-branded monitors, keyboards, mice, speakers, microphones for telephonic modems, docking stations/port replicators, networking products, and all associated cabling are included.Definition of "Third-Party" Software and PeripheralsThird-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.Contacting DellTo contact Dell electronically, you can access the following websites:• www.dell.com•support.dell.com (technical support)4n142bk0.book Page 129 Tuesday, December 17, 2002 2:54 PM
130 Appendixwww.dell.com | support.dell.com•premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed.When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free NumbersAnguilla General Support toll-free: 800-335-0031Antigua and Barbuda General Support 1-800-805-5924Argentina (Buenos Aires)International Access Code: 00Country Code: 54City Code: 11Website: www.dell.com.arTech Support and Customer Care toll-free: 0-800-444-0733Sales 0-810-444-3355Tech Support Fax 11 4515 7139Customer Care Fax 11 4515 7138Aruba General Support toll-free: 800-1578Australia (Sydney)International Access Code: 0011Country Code: 61City Code: 2E-mail (Australia): au_tech_support@dell.comE-mail (New Zealand): nz_tech_support@dell.comHome and Small Business 1-300-65-55-33Government and Business toll-free: 1-800-633-559Preferred Accounts Division (PAD) toll-free: 1-800-060-889Customer Care toll-free: 1-800-819-339Corporate Sales toll-free: 1-800-808-385Transaction Sales toll-free: 1-800-808-312Fax toll-free: 1-800-818-3414n142bk0.book Page 130 Tuesday, December 17, 2002 2:54 PM
Appendix 131Austria (Vienna)International Access Code: 900Country Code: 43City Code: 1Website: support.euro.dell.comE-mail: tech_support_central_europe@dell.comHome/Small Business Sales 01 795 67602Home/Small Business Fax 01 795 67605Home/Small Business Customer Care 01 795 67603Preferred Accounts/Corporate Customer Care 0660 8056Home/Small Business Technical Support 01 795 67604Preferred Accounts/Corporate Technical Support 0660 8779Switchboard 01 491 04 0Bahamas General Support toll-free: 1-866-278-6818Barbados General Support 1-800-534-3066Belgium (Brussels)International Access Code: 00Country Code: 32City Code: 2Website: support.euro.dell.comE-mail: tech_be@dell.comE-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/Technical Support 02 481 92 88Customer Care 02 481 91 19Home/Small Business Sales toll-free: 0800 16884Corporate Sales 02 481 91 00Fax 02 481 92 99Switchboard 02 481 91 00Bermuda General Support 1-800-342-0671Bolivia General Support toll-free: 800-10-0238BrazilInternational Access Code: 00Country Code: 55City Code: 51Website: www.dell.com/brCustomer Support, Technical Support 0800 90 3355Tech Support Fax 51 481 5470Customer Care Fax 51 481 5480Sales 0800903390British Virgin Islands General Support toll-free: 1-866-278-6820Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 131 Tuesday, December 17, 2002 2:54 PM
132 Appendixwww.dell.com | support.dell.comBruneiCountry Code: 673Customer Technical Support (Penang, Malaysia) 604 633 4966Customer Service (Penang, Malaysia) 604 633 4949Transaction Sales (Penang, Malaysia) 604 633 4955Canada (North York, Ontario)International Access Code: 011Automated Order-Status System toll-free: 1-800-433-9014AutoTech (automated technical support) toll-free: 1-800-247-9362TechFax toll-free: 1-800-950-1329Customer Care (home/small business) toll-free: 1-800-847-4096Customer Care (med./large business, government) toll-free: 1-800-326-9463Technical Support (home/small business) toll-free: 1-800-847-4096Technical Support (med./large bus., government) toll-free: 1-800-847-4096Sales (direct sales—from outside Toronto) toll-free: 1-800-387-5752Sales (direct sales—from within Toronto) 416 758-2200Sales (federal government, education, and medical) toll-free: 1-800-567-7542Cayman Islands General Support 1-800-805-7541Chile (Santiago)Country Code: 56City Code: 2Sales, Customer Support, and Technical Support toll-free: 1230-020-4823Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 132 Tuesday, December 17, 2002 2:54 PM
Appendix 133China (Xiamen)Country Code: 86City Code: 592Tech Support website: support.ap.dell.com/chinaTech Support E-mail: cn_support@dell.comTech Support Fax 818 1350Home and Small Business Technical Support toll-free: 800 858 2437Corporate Accounts Technical Support toll-free: 800 858 2333Customer Experience toll-free: 800 858 2060Home and Small Business toll-free: 800 858 2222Preferred Accounts Division toll-free: 800 858 2062Large Corporate Accounts GCP toll-free: 800 858 2055Large Corporate Accounts Key Accounts toll-free: 800 858 2628Large Corporate Accounts North toll-free: 800 858 2999Large Corporate Accounts North Government and Education toll-free: 800 858 2955Large Corporate Accounts East toll-free: 800 858 2020Large Corporate Accounts East Government and Education toll-free: 800 858 2669Large Corporate Accounts Queue Team toll-free: 800 858 2572Large Corporate Accounts South toll-free: 800 858 2355Large Corporate Accounts West toll-free: 800 858 2811Large Corporate Accounts Spare Parts toll-free: 800 858 2621Colombia General Support 980-9-15-3978Costa Rica General Support 0800-012-0435Czech Republic (Prague)International Access Code: 00Country Code: 420City Code: 2Website: support.euro.dell.comE-mail: czech_dell@dell.comTechnical Support 02 22 83 27 27Customer Care 02 22 83 27 11Fax 02 22 83 27 14TechFax 02 22 83 27 28Switchboard 02 22 83 27 11Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 133 Tuesday, December 17, 2002 2:54 PM
134 Appendixwww.dell.com | support.dell.comDenmark (Copenhagen)International Access Code: 00Country Code: 45 Website: support.euro.dell.comE-mail Support (portable computers): den_nbk_support@dell.comE-mail Support (desktop computers): den_support@dell.comE-mail Support (servers): Nordic_server_support@dell.comTechnical Support 7023 0182Customer Care (Relational) 7023 0184Home/Small Business Customer Care 3287 5505Switchboard (Relational) 3287 1200Fax Switchboard (Relational) 3287 1201Switchboard (Home/Small Business) 3287 5000Fax Switchboard (Home/Small Business) 3287 5001Dominica General Support toll-free: 1-866-278-6821Dominican Republic General Support 1-800-148-0530Ecuador General Support toll-free: 999-119El Salvador General Support 01-899-753-0777Finland (Helsinki)International Access Code: 990Country Code: 358City Code: 9Website: support.euro.dell.comE-mail: fin_support@dell.comE-mail Support (servers): Nordic_support@dell.comTechnical Support 09 253 313 60Technical Support Fax 09 253 313 81Relational Customer Care 09 253 313 38Home/Small Business Customer Care 09 693 791 94Fax 09 253 313 99Switchboard 09 253 313 00Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 134 Tuesday, December 17, 2002 2:54 PM
Appendix 135France (Paris) (Montpellier)International Access Code: 00Country Code: 33City Codes: (1) (4)Website: support.euro.dell.comE-mail: support.euro.dell.com/fr/fr/emaildell/Home and Small BusinessTechnical Support 0825 387 270Customer Care 0825 823 833Switchboard 0825 004 700Switchboard (calls from outside of France) 0499754000Sales 0825 004 700Fax 0825 004 701Fax (calls from outside of France) 0499754001CorporateTechnical Support 0825 004 719Customer Care 0825 338 339Switchboard 0155947100Sales 0155947100Fax 0155947101Germany (Langen)International Access Code: 00Country Code: 49City Code: 6103Website: support.euro.dell.comE-mail: tech_support_central_europe@dell.comTechnical Support 06103 766-7200Home/Small Business Customer Care 0180-5-224400Global Segment Customer Care 06103 766-9570Preferred Accounts Customer Care 06103 766-9420Large Accounts Customer Care 06103 766-9560Public Accounts Customer Care 06103 766-9555Switchboard 06103 766-7000Grenada General Support toll-free: 1-866-540-3355Guatemala General Support 1-800-999-0136Guyana General Support toll-free: 1-877-270-4609Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 135 Tuesday, December 17, 2002 2:54 PM
136 Appendixwww.dell.com | support.dell.comHong KongInternational Access Code: 001Country Code: 852Technical Support (Dimension™ and Inspiron™) 296 93188Technical Support (OptiPlex™, Latitude™, and Dell Precision™) 296 93191Customer Service (non-technical, post-sales issues) 800 93 8291Transaction Sales toll-free: 800 96 4109Large Corporate Accounts HK toll-free: 800 96 4108Large Corporate Accounts GCP HK toll-free: 800 90 3708India Technical Support 1600 33 8045Sales 1600338044Ireland (Cherrywood)International Access Code: 16Country Code: 353City Code: 1Website: support.euro.dell.comE-mail: dell_direct_support@dell.comIreland Technical Support 1850 543543U.K. Technical Support (dial within U.K. only) 0870 908 0800Home User Customer Care 01 204 4095Small Business Customer Care 01 204 4444U.K. Customer Care (dial within U.K. only) 0870 906 0010Corporate Customer Care 01 204 4003Ireland Sales 01 204 4444U.K. Sales (dial within U.K. only) 0870 907 4000SalesFax 01 204 0144Fax 01 204 5960Switchboard 01 204 4444Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 136 Tuesday, December 17, 2002 2:54 PM
Appendix 137Italy (Milan)International Access Code: 00Country Code: 39City Code: 02Website: support.euro.dell.comE-mail: support.euro.dell.com/it/it/emaildell/Home and Small BusinessTechnical Support 02 577 826 90Customer Care 02 696 821 14Fax 02 696 821 13Switchboard 02 696 821 12CorporateTechnical Support 02 577 826 90Customer Care 02 577 825 55Fax 02 575 035 30Switchboard 02 577 821Jamaica General Support (dial from within Jamaica only) 1-800-682-3639Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 137 Tuesday, December 17, 2002 2:54 PM
138 Appendixwww.dell.com | support.dell.comJapan (Kawasaki)International Access Code: 001Country Code: 81City Code: 44Website: support.jp.dell.comTechnical Support (servers) toll-free: 0120-198-498Technical Support outside of Japan (servers) 81-44-556-4162Technical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435Technical Support (Dell Precision™, OptiPlex™, and Latitude™) toll-free:0120-198-433Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-389424-Hour Automated Order Service 044-556-3801Customer Care 044-556-4240Business Sales Division (up to 400 employees) 044-556-1465Preferred Accounts Division Sales (over 400 employees) 044-556-3433Large Corporate Accounts Sales (over 3500 employees) 044-556-3430Public Sales (government agencies, educational institutions, and medical institutions) 044-556-1469Global Segment Japan 044-556-3469Individual User 044-556-1760Faxbox Service 044-556-3490Switchboard 044-556-4300Korea (Seoul)International Access Code: 001Country Code: 82City Code: 2Technical Support toll-free: 080-200-3800Sales toll-free: 080-200-3600Customer Service (Seoul, Korea) toll-free: 080-200-3800Customer Service (Penang, Malaysia) 604 633 4949Fax 2194-6202Switchboard 2194-6000Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 138 Tuesday, December 17, 2002 2:54 PM
Appendix 139Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093Customer Service (Austin, Texas, U.S.A.) 512 728-3619Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883Sales (Austin, Texas, U.S.A.) 512 728-4397SalesFax (Austin, Texas, U.S.A.) 512 728-4600or 512 728-3772LuxembourgInternational Access Code: 00Country Code: 352Website: support.euro.dell.comE-mail: tech_be@dell.comTechnical Support (Brussels, Belgium) 02 481 92 88Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884Corporate Sales (Brussels, Belgium) 02 481 91 00Customer Care (Brussels, Belgium) 02 481 91 19Fax (Brussels, Belgium) 02 481 92 99Switchboard (Brussels, Belgium) 02 481 91 00MacaoCountry Code: 853Technical Support toll-free: 0800 582Customer Service (Penang, Malaysia) 604 633 4949Transaction Sales toll-free: 0800 581Malaysia (Penang)International Access Code: 00Country Code: 60City Code: 4Technical Support toll-free: 1 800 888 298Customer Service 04 633 4949Transaction Sales toll-free: 1 800 888 202Corporate Sales toll-free: 1 800 888 213Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 139 Tuesday, December 17, 2002 2:54 PM
140 Appendixwww.dell.com | support.dell.comMexicoInternational Access Code: 00Country Code: 52Customer Technical Support 001-877-384-8979or 001-877-269-3383Sales 50-81-8800or 01-800-888-3355Customer Service 001-877-384-8979or 001-877-269-3383Main 50-81-8800or 01-800-888-3355Montserrat General Support toll-free: 1-866-278-6822Netherlands Antilles General Support 001-800-882-1519Netherlands (Amsterdam)International Access Code: 00Country Code: 31City Code: 20Website: support.euro.dell.comE-mail (Technical Support):(Enterprise): nl_server_support@dell.com(Latitude): nl_latitude_support@dell.com(Inspiron): nl_inspiron_support@dell.com(Dimension): nl_dimension_support@dell.com(OptiPlex): nl_optiplex_support@dell.com(Dell Precision): nl_workstation_support@dell.comTechnical Support 020 674 45 00Technical Support Fax 020 674 47 66Home/Small Business Customer Care 020 674 42 00Relational Customer Care 020 674 4325Home/Small Business Sales 020 674 55 00Relational Sales 0206745000Home/Small Business Sales Fax 020 674 47 75Relational Sales Fax 0206744750Switchboard 0206745000Switchboard Fax 0206744750Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 140 Tuesday, December 17, 2002 2:54 PM
Appendix 141New ZealandInternational Access Code: 00Country Code: 64E-mail (New Zealand): nz_tech_support@dell.comE-mail (Australia): au_tech_support@dell.comHome and Small Business 0800 446 255Government and Business 0800 444 617Sales 0800 441 567Fax 0800 441 566Nicaragua General Support 001-800-220-1006Norway (Lysaker)International Access Code: 00Country Code: 47Website: support.euro.dell.comE-mail Support (portable computers):nor_nbk_support@dell.comE-mail Support (desktop computers):nor_support@dell.comE-mail Support (servers):nordic_server_support@dell.comTechnical Support 671 16882Relational Customer Care 671 17514Home/Small Business Customer Care 23162298Switchboard 671 16800Fax Switchboard 671 16865Panama General Support 001-800-507-0962Peru General Support 0800-50-669Poland (Warsaw)International Access Code: 011Country Code: 48City Code: 22Website: support.euro.dell.comE-mail: pl_support@dell.comCustomer Service Phone 57 95 700Customer Care 57 95 999Sales 57 95 999Customer Service Fax 57 95 806Reception Desk Fax 57 95 998Switchboard 57 95 999Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 141 Tuesday, December 17, 2002 2:54 PM
142 Appendixwww.dell.com | support.dell.comPortugalInternational Access Code: 00Country Code: 35E-mail: support.euro.dell.com/es/es/emaildell/Technical Support 800 834 077Customer Care 800 300 415 or800 834 075Sales 800 300 410 or 800 300 411 or800 300 412 or 121 422 07 10Fax 1214240112Puerto Rico General Support 1-800-805-7545St. Kitts and Nevis General Support toll-free: 1-877-441-4731St. Lucia General Support 1-800-882-1521St. Vincent and the Grenadines General Support toll-free: 1-877-270-4609Singapore (Singapore)International Access Code: 005Country Code: 65Technical Support toll-free: 800 6011 051Customer Service (Penang, Malaysia) 604 633 4949Transaction Sales toll-free: 800 6011 054Corporate Sales toll-free: 800 6011 053South Africa (Johannesburg)International Access Code:09/091Country Code: 27City Code: 11Website: support.euro.dell.comE-mail: dell_za_support@dell.comTechnical Support 011 709 7710Customer Care 011 709 7707Sales 011 709 7700Fax 011 706 0495Switchboard 011 709 7700Southeast Asian and Pacific Countries Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) 604 633 4810Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 142 Tuesday, December 17, 2002 2:54 PM
Appendix 143Spain (Madrid)International Access Code: 00Country Code: 34City Code: 91Website: support.euro.dell.comE-mail: support.euro.dell.com/es/es/emaildell/Home and Small BusinessTechnical Support 902 100 130Customer Care 902 118 540Sales 902 118 541Switchboard 902 118 541Fax 902 118 539CorporateTechnical Support 902 100 130Customer Care 902 118 546Switchboard 91 722 92 00Fax 91 722 95 83Sweden (Upplands Vasby)International Access Code: 00Country Code: 46City Code: 8Website: support.euro.dell.comE-mail: swe_support@dell.comE-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.comE-mail Support for OptiPlex: Swe_kats@dell.comE-mail Support for Servers: Nordic_server_support@dell.comTechnical Support 08 590 05 199Relational Customer Care 08 590 05 642Home/Small Business Customer Care 08 587 70 527Employee Purchase Program (EPP) Support 20 140 14 44Fax Technical Support 08 590 05 594Sales 08 590 05 185Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 143 Tuesday, December 17, 2002 2:54 PM
144 Appendixwww.dell.com | support.dell.comSwitzerland (Geneva)International Access Code: 00Country Code: 41City Code: 22Website: support.euro.dell.comE-mail: swisstech@dell.comE-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/Technical Support (Home and Small Business) 0844 811 411Technical Support (Corporate) 0844 822 844Customer Care (Home and Small Business) 0848 802 202Customer Care (Corporate) 0848 821 721Fax 0227990190Switchboard 0227990101TaiwanInternational Access Code: 002Country Code: 886Technical Support (portable and desktop computers) toll-free: 00801 86 1011Technical Support (servers) toll-free: 0080 60 1256Transaction Sales toll-free: 0080 651 228or 0800 33 556Corporate Sales toll-free: 0080 651 227or 0800 33 555ThailandInternational Access Code: 001Country Code: 66Technical Support toll-free: 0880 060 07Customer Service (Penang, Malaysia) 604 633 4949Sales toll-free: 0880 060 09Trinidad/Tobago General Support 1-800-805-8035Turks and Caicos Islands General Support toll-free: 1-866-540-3355Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 144 Tuesday, December 17, 2002 2:54 PM
Appendix 145U.K. (Bracknell)International Access Code: 00Country Code: 44City Code: 1344Website: support.euro.dell.comCustomer Care website: dell.co.uk/lca/customerservicesE-mail: dell_direct_support@dell.comTechnical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0500Technical Support (direct/PAD and general) 0870 908 0800Global Accounts Customer Care 01344 373 185or 01344 373 186Home and Small Business Customer Care 0870 906 0010Corporate Customer Care 0870 908 0500Preferred Accounts (500–5000 employees) Customer Care 01344 373 196Central Government Customer Care 01344 373 193Local Government & Education Customer Care 01344 373 199Health Customer Care 01344 373 194Home and Small Business Sales 0870 907 4000Corporate/Public Sector Sales 01344 860 456Uruguay General Support toll-free: 000-413-598-2521Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 145 Tuesday, December 17, 2002 2:54 PM
146 Appendixwww.dell.com | support.dell.comU.S.A. (Austin, Texas)International Access Code: 011Country Code: 1Automated Order-Status Service toll-free: 1-800-433-9014AutoTech (portable and desktop computers) toll-free: 1-800-247-9362Consumer (Home and Home Office) Technical Support toll-free: 1-800-624-9896Customer Service toll-free: 1-800-624-9897DellNet™ Service and Support toll-free: 1-877-Dellnet(1-877-335-5638)Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133Financial Services website: www.dellfinancialservices.comFinancial Services (lease/loans) toll-free: 1-877-577-3355Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210Business Customer Service and Technical Support toll-free: 1-800-822-8965Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133Projectors Technical Support toll-free: 1-877-459-7298Public (government, education, and healthcare)Customer Service and Technical Support toll-free: 1-800-456-3355Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490Dell Sales toll-free: 1-800-289-3355 or toll-free: 1-800-879-3355Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561Software and Peripherals Sales toll-free: 1-800-671-3355Spare Parts Sales toll-free: 1-800-357-3355Extended Service and Warranty Sales toll-free: 1-800-247-4618Fax toll-free: 1-800-727-8320Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY(1-877-335-5889)U.S. Virgin Islands General Support 1-877-673-3355Venezuela General Support 8001-3605Country (City)International Access Code Country CodeCity CodeDepartment Name or Service Area,Website and E-Mail Address Area Codes,Local Numbers, andToll-Free Numbers4n142bk0.book Page 146 Tuesday, December 17, 2002 2:54 PM
Appendix 147Regulatory NoticesElectromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:• Reorient the receiving antenna.• Relocate the computer with respect to the receiver.• Move the computer away from the receiver.• Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Tell Me How help file that accompanied your computer. To access the help file, see "Accessing Help" on page 88.4n142bk0.book Page 147 Tuesday, December 17, 2002 2:54 PM
148 Appendixwww.dell.com | support.dell.comNOM Information (Mexico Only)The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer CorporationOne Dell WayRound Rock, TX 78682Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I.Avenida Soles No. 55Col. Peñon de los Baños15520 México, D.F.Model number: PP05LSupply voltage: 100–240 VACFrequency: 50–60 HzCurrent Consumption: 1.5 AOutput voltage: 19.5 VDCOutput current: 4.92 A4n142bk0.book Page 148 Tuesday, December 17, 2002 2:54 PM
Appendix 149Limited Warranties and Return PolicyDell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean. Limited Warranty for the U.S.What is covered by this limited warranty?This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.What is not covered by this limited warranty?This limited warranty does not cover: • Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software• Non-Dell-branded products and accessories• Problems that result from: – External causes such as accident, abuse, misuse, or problems with electrical power– Servicing not authorized by us – Usage that is not in accordance with product instructions– Failure to follow the product instructions or failure to perform preventive maintenance – Problems caused by using accessories, parts, or components not supplied by us• Products with missing or altered service tags or serial numbers• Products for which we have not received paymentTHIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.4n142bk0.book Page 149 Tuesday, December 17, 2002 2:54 PM
150 Appendixwww.dell.com | support.dell.comWE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.How long does this limited warranty last?This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available. Individual Home Consumers:Technical Support 1-800-624-9896Customer Service 1-800-624-9897Individual Home Consumers who purchased through an Employee Purchase Program:Technical Support and Customer Service 1-800-822-8965Home and Small Business Commercial Customers:Technical Support and Customer Service 1-800-456-3355Medium, Large, or Global Commercial Customers, Healthcare Customers, and Value Added Resellers (VARs):Technical Support and Customer Service 1-800-822-8965Government and Education Customers: Technical Support and Customer Service 1-800-234-1490Dell-Branded Memory 1-888-363-51504n142bk0.book Page 150 Tuesday, December 17, 2002 2:54 PM
Appendix 151What will Dell do?During the first 90 days of the 90-day limited warranty and the first year of all other limited warranties: For the first 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished. When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media. During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the then-current standard price for that part. We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data. What if I purchased a service contract?If your on-site service contract is with Dell, on-site service will be provided to you under the terms of the on-site service agreement. Please refer to that contract for details on how to obtain service.If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service. 4n142bk0.book Page 151 Tuesday, December 17, 2002 2:54 PM
152 Appendixwww.dell.com | support.dell.comHow will you fix my product?We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought.What do I do if I am not satisfied?We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT, OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination, or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/ or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. This provision applies only to individual home consumers and consumers who purchased through an employee purchase program. It does not apply to small, medium, large, and global commercial customers or government, education, and healthcare customers.May I transfer the limited warranty?Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website: • If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm • If you are a Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm • If you are a Government, Education, or Healthcare Customer, or an Individual Consumer who purchased through an employee purchase program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htmIf you do not have Internet access, call your customer care representative or call 1-800-624-9897. 4n142bk0.book Page 152 Tuesday, December 17, 2002 2:54 PM
Appendix 153"Total Satisfaction" Return Policy (U.S. Only)We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •New Hardware Products and Accessories — All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within thirty days from the invoice date. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within thirty days from the invoice date, but a fifteen percent (15%) restocking fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, or enterprise software.•Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished Dell-branded server and storage products may be returned within thirty days from the invoice date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen days of the invoice date. To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" on page 129 (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.You must ship the products to Dell within five days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. Limited Warranty Terms for CanadaWhat is covered by this limited warranty?This limited warranty covers defects in materials and workmanship in your—our end-user customer's—Dell-branded hardware products, including Dell-branded peripheral products.What is not covered by this limited warranty?This limited warranty does not cover:• Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software• Non-Dell branded products and accessories4n142bk0.book Page 153 Tuesday, December 17, 2002 2:54 PM
154 Appendixwww.dell.com | support.dell.com• Problems that result from:– External causes such as accident, abuse, misuse, or problems with electrical power– Servicing not authorized by us– Usage that is not in accordance with product instructions– Failure to follow the product instructions or failure to perform preventive maintenance – Problems caused by using accessories, parts, or components not supplied by us• Products with missing or altered service tags or serial numbers• Products for which we have not received paymentTHIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.How long does this limited warranty last?This limited warranty lasts for the time period indicated on your invoice, except that the limited warranty on Dell-branded batteries lasts only one year and the limited warranty on the lamps for Dell-branded projectors lasts only ninety days. The limited warranty begins on the date of the invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).4n142bk0.book Page 154 Tuesday, December 17, 2002 2:54 PM
Appendix 155What do I do if I need warranty service? Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell service tag number or order number available.What will Dell do?During the first year of all limited warranties: During the first year of all limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished. When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary or personal information, removable media, such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media. Individual Home Consumers; Home Office and Small Business Customers:Technical Support and Customer Service 1-800-847-4096Medium, Large, and Global Commercial Customers; Government, Education, and Healthcare Customers; and Value Added Resellers (VARs):Technical Support 1-800-387-5757Customer Service 1-800-326-9463Government or Education Customers, or Individual Home Consumers who purchased through an Employee Purchase Program:Technical Support 1-800-387-5757Customer Service 1-800-326-9463 (Extension 8221 for Individual Consumers)Dell-Branded Memory 1-888-363-51504n142bk0.book Page 155 Tuesday, December 17, 2002 2:54 PM
156 Appendixwww.dell.com | support.dell.comDuring the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within thirty days after we ship the replacement part to you. If we do not receive the original part within thirty days, we will charge to your credit card the then-current standard price for that part. We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us. NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). We are not responsible for lost or corrupted data. What if I purchased an on-site service contract?If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract (mailed to you with your invoice) for details on how to obtain service. How will you fix my product?We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products. What do I do if I am not satisfied?We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns. Therefore, ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT, AND EQUITABLE CLAIMS) AGAINST DELL arising from or relating to this limited warranty, its interpretation, or the breach, termination or validity thereof, the relationships which result from this limited warranty (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at www.arb-forum.com/, or via telephone at 1-800-474-2371). The arbitration will be limited solely to the dispute or controversy between 4n142bk0.book Page 156 Tuesday, December 17, 2002 2:54 PM
Appendix 157you and Dell. Any award of the arbitrator(s) shall be final and binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. Information may be obtained and claims may be filed with the NAF at P.O. Box 50191, Minneapolis, MN 55405. May I transfer the limited warranty?Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to our website: • If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_016_ccare.htm• If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm• If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_016_ccare.htmIf you do not have Internet access, please call Dell at 1-800-326-9463."Total Satisfaction" Return Policy (Canada Only)If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy. To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment. The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)"). 4n142bk0.book Page 157 Tuesday, December 17, 2002 2:54 PM
158 Appendixwww.dell.com | support.dell.comDell Software and Peripherals (Canada Only)Third-Party Software and Peripherals ProductsSimilar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher.While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.Dell-Branded Peripheral ProductsDell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors). To determine which limited warranty applies to the product you purchased, see the Dell invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections. Return Policy If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as-new condition to Dell up to 30 days from the date of invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your invoice; you are responsible for those. To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment. To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. 4n142bk0.book Page 158 Tuesday, December 17, 2002 2:54 PM
Appendix 159One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)GuaranteeDell Computer Corporation ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of one year from the original purchase date. Products for which proper claims are made will, at Dell’s option, be repaired or replaced at Dell’s expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.ExclusionsThis Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.Making a ClaimClaims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dell’s repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.Limitation and Statutory RightsDell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever. This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller.Dell World Trade LPOne Dell Way, Round Rock, TX 78682, USADell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40)Avenida Industrial Belgraf, 40092990-000 - Eldorado do Sul – RS - Brasil4n142bk0.book Page 159 Tuesday, December 17, 2002 2:54 PM
160 Appendixwww.dell.com | support.dell.comDell Computer de Chile LtdaCoyancura 2283, Piso 3- Of.302,Providencia, Santiago - ChileDell Computer de Colombia CorporationCarrera 7 #115-33 Oficina 603Bogota, ColombiaDell Computer de Mexico SA de CVPaseo de la Reforma 2620 - 11° PisoCol. Lomas Altas 11950 México, D.F.4n142bk0.book Page 160 Tuesday, December 17, 2002 2:54 PM
Appendix 161Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S. and Canada Only) Intel’s Three Year Limited WarrantyLimited WarrantyIntel warrants that its family of Pentium® and Celeron® processors, if properly used and installed, will be free from defects in materials and workmanship and will substantially conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately or as part of a computer system).If the Pentium or Celeron processor, which is the subject of this Limited Warranty, fails during the warranty period for reasons covered by this Limited Warranty, Intel, at its option, will:• REPAIR the Pentium or Celeron processor by means of hardware and/or software; OR• REPLACE the Pentium or Celeron processor with another Pentium or Celeron processor; ORif Intel is unable to repair or replace the particular Pentium or Celeron processor,• REFUND the then-current value of the Pentium or Celeron processor.THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE PENTIUM OR CELERON PROCESSOR, OR PENTIUM OR CELERON PROCESSOR-BASED COMPUTER AND LAST ONLY FOR AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE PROCESSOR.Extent of Limited WarrantyIntel does not warrant that your Pentium or Celeron processor will be free from design defects or errors known as "errata." Current characterized errata are available upon request. This limited warranty is for purchasers in the United States and Canada only. The limited warranty does not cover any costs relating to removal or replacement of any Pentium or Celeron processors that are soldered or otherwise permanently affixed to your system’s motherboard. This limited warranty does not cover damages due to external causes, including accident, problems with electrical power, usage not in accordance with product instructions, misuse, neglect, alteration, repair, improper installation, or improper testing.How to Obtain Warranty ServiceTo obtain warranty service for your Pentium or Celeron processor, you may contact your computer system manufacturer in accordance with its instructions, or you may contact Intel.To request warranty service from Intel, you should call Intel at 1-800-628-8686 during the warranty period during normal business hours (Pacific Time), excluding holidays. Please be prepared to provide:(1) your name, address, and telephone numbers;(2) proof of purchase;(3) this Intel warranty card;(4) a description of the computer system including the brand and model; and(5) an explanation of the problem.[Note: The Customer Service Representative may need additional information from you depending on the nature of the problem.]The replacement processor is warranted under this written warranty and is subject to the same limitations and exclusions for the remainder of the original warranty period or one (1) year, whichever is longer.WARRANTY LIMITATIONS AND EXCLUSIONSTHESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. INTEL MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. INTEL DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES SO THIS LIMITATION MAY NOT APPLY TO YOU. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD. SOME LAWS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.LIMITATIONS OF LIABILITYINTEL’S RESPONSIBILITY UNDER THIS, OR ANY OTHER WARRANTY, IMPLIED OR EXPRESS, IS LIMITED TO REPAIR, REPLACEMENT OR REFUND, AS SET FORTH ABOVE. THESE REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDIES FOR ANY BREACH OF WARRANTY. INTEL IS NOT RESPONSIBLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR UNDER ANY OTHER LEGAL THEORY INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, DOWNTIME, GOODWILL, DAMAGE TO OR REPLACEMENT OF EQUIPMENT AND PROPERTY, AND ANY COSTS OF RECOVERING, REPROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED IN OR USED WITH A SYSTEM CONTAINING YOUR PENTIUM PROCESSOR. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.THE LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.4n142bk0.book Page 161 Tuesday, December 17, 2002 2:54 PM
162 Appendixwww.dell.com | support.dell.comIntel Pentium® and Celeron® Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details.Intel’s Commitment to QualityIntel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.We put every one of our Pentium® and Celeron® processors through a rigorous battery of tests during the design and manufacturing processes.To verify that the new chip will correctly run the software written for Intel Architecture processors, a team of Intel engineers is dedicated to compatibility testing. In a state-of-art lab, this group runs an extensive set of operating systems, applications, network tests and stress tests repeatedly to ensure that the processor is compatible with representative software.Just as importantly, we work with hardware and software companies in the computer industry to ensure that our processors are compatible with their products.Additionally, a sampling of Intel processors are subjected to a rigorous "burn-in" test whereby the chip is operated at higher-than-normal temperatures and voltages. During this burn-in period, the processor experiences the equivalent of weeks of normal usage. These units are monitored for failures as part of our ongoing quality assurance process.As a result, today’s microprocessors from Intel are among the most reliable components in computers.What are ’Errata’?Exhaustive product testing can highlight differences between the actual behavior of the microprocessor and its specifications. Sometimes the discrepancies are caused by a design defect or error, which we call errata. Rigorous validation identifies most errata during the development of the processor, but we do detect additional errata during the life cycle of a microprocessor.When an erratum is identified, our engineers work to characterize it and find a solution. We work with system designers and software developers to ensure that the discrepancy does not affect their products. If necessary, special software or hardware solutions (sometimes known as "work arounds") are implemented in the system design to prevent computer users from encountering the problem. Errata may then be corrected in future revisions of the microprocessor.No microprocessor is perfect, and Intel recognizes that some consumers want to know about any errata, whether or not the errata affect them. Intel makes documentation of all characterized Pentium and Celeron processor errata publicly available through our Technical Documentation Service.At Intel, our goal is to make every computer user satisfied with his or her Pentium or Celeron processor. Should you have any questions, comments or concerns about your Intel microprocessor, please call us at 1-800-628-8686.©1997, 1998 Intel Corporation. All rights reserved.4n142bk0.book Page 162 Tuesday, December 17, 2002 2:54 PM
Index 163IndexAair ventsdescription, 23, 29system view, 23, 29audio connectorsdescription, 24system view, 24Bbatterycharge gauge, 48charging, 49checking the charge, 47description, 31installing, 50low-battery warning, 48performance, 46power meter, 48removing, 49storing, 50system view, 31CCD-RW drivefixing problems, 72charactersunexpected, 67computercrashes, 94specifications, 118conflictsdrivers, 97resolving software and hardware incompatibilities, 102copying CDsgeneral information, 72helpful tips, 73instructions, 74crashes, 94Ddamaged computertesting, 96Dell support policy, 128Device Driver Rollback, 98device latch releasedescription, 26, 30system view, 26, 30device status lights, 21description, 21displaydescription, 20system view, 20display latchdescription, 22system view, 22docking device latchdescription, 31system view, 31driversdefinition, 97reinstalling, 98, 103troubleshooting, 97drivesfixing problems, 92Ee-mailfixing problems, 36Ffandescription, 31system view, 31Files and Settings Transfer Wizard, 37finding solutions, 864n142bk0.book Page 163 Tuesday, December 17, 2002 2:54 PM
164 Index164 Indexfloppy driveconnecting to the parallel port, 27fixing problems, 92Hhard drivedescription, 24, 31preventing damage, 114replacing, 113system view, 24, 31hardwaredrivers, 97Hardware Troubleshooter, 102help fileaccessing, 88Iinfrared sensordescription, 24system view, 24Internet connectionabout, 34options, 34setting up, 34IR sensorSee infrared sensorIRQ conflicts, 102Kkeyboarddescription, 22fixing problems, 67shortcuts, 63system view, 22unexpected characters, 67keyboard status lightsdescription, 22system view, 22keypadnumeric, 62Lline conditioners, 42Mmemoryadding, 108removing, 109memory module coverdescription, 30system view, 30Mini PCI carddescription, 30system view, 30modemdescription, 30system view, 30modem connectordescription, 28system view, 28module bayabout, 52description, 26swapping devices while the computer is running, 56swapping devices while the computer is turned off, 53system view, 26Nnetworkfixing problems, 83network connectordescription, 28system view, 28Pparallel connectordescription, 28system view, 28PC Card slotdescription, 23system view, 23PC Cardsfixing problems, 93powerfixing problems, 51turning off your computer, 43power buttondescription, 20system view, 20printercable, 39connecting, 384n142bk0.book Page 164 Tuesday, December 17, 2002 2:54 PM
Index 165printer (continued)parallel, 39setting up, 38USB, 40programscrashes, 94fixing problems, 94not responding, 94RRAM. See memoryreinstallingdrivers, 98, 103Ssafety instructions, 11security cable slotdescription, 24-25system view, 24-25serial connectordescription, 29system view, 29shutting down your computer, 43smart card slotdescription, 24system view, 24softwarefixing problems, 94reinstalling software, 98, 103speakersdescription, 22system view, 22specifications, system, 118surge protectors, 42S-video TV-out connectordescription, 28system view, 28System Restore, 100system setup programcommonly used options, 126screens, 125viewing, 125system specifications, 118system view, 21TTell Me How help fileaccessing, 88touch padcustomizing, 66description, 22system view, 22touch pad buttonsdescription, 22system view, 22troubleshootingabout, 86cannot save to floppy disk, 92CD-RW drive stops writing, 72conflicts, 102Device Driver Rollback, 98drivers, 97dropped or damaged computer, 96e-mail problems, 36troubleshooting (continued)external keyboard problems, 67Hardware Troubleshooter, 102network problems, 83PC Card problems, 93power problems, 51program crash, 94program stopped responding, 94scanner problems, 91System Restore, 100unexpected characters, 67wet computer, 95turning off your computer, 43Uunterruptible power suppliesSee UPSUPS, 42USB connectordescription, 27system view, 27Vvideo connectordescription, 28system view, 28Wwarranty, 149wet computer, 954n142bk0.book Page 165 Tuesday, December 17, 2002 2:54 PM
166 Index166 IndexWindows XPDevice Driver Rollback, 98Hardware Troubleshooter, 102help, 88System Restore, 1004n142bk0.book Page 166 Tuesday, December 17, 2002 2:54 PM
DELL INFORMATION DEVELOPMENTPrinting SpecificationsENGLISH(Completed by Information Development)LOCALIZATION (Heavily outlined boxes completed by Agency)MILESTONE NAME: B2 - Benz Owner’s ManualPATH: (S:\SYSTEMS\Bondi_Benz\Benz\owner\A00\English)LANGUAGES: English----------------------- Agency:PART and REVISION NUMBER: 4N142 A00SPEC SHEETPREPARED BY: Gloria SalinasDATE SPEC SHEETCOMPLETED: 12/05/02CONTACTS: Cathy BrownCathy_Brown@Dell.com 512-723-9330Karen JohnsonKaren_Johnson@Dell.com 512-728-0218AMF PRINT VENDOR AND/OR REGIONS: IPC, EMF, APCC, and CCC Same as EnglishCOMPUTER SOURCE: _X_Dell PC Other__________________ ___Dell PC Other__________________ APPLICATION SFTWR FOR BOOK: _X_ Frame ___ Word ___ Quark Other__________________ ___ Frame ___ Word ___ Quark Other___________________ APPLICATION SFTWR FOR COVER: ___ Frame ___ Word _X_ Quark Other__________________ ___ Frame ___ Word ___ Quark Other___________________FILE TYPE: _X_High Resolution PDF Other______________ ___High Resolution PDF Other_________________ .PS DRIVER USED: _X_Scitex Dolev400 PSM L2 + Adobe PS ___Scitex Dolev400 PSM L2COLORS/SEPARATIONS: Book COVER: _X_CMYK ___Gray ScaleBook INTERIOR:_X_ Print all as Gray Scale (Graphics Included)OTHER: ___CMYK ___Gray ScalePantone #s_________________________________*Book COVER: ___CMYK ___Gray ScaleBook INTERIOR: Print all as Gray Scale(Graphics Included)OTHER: ___CMYK ___Gray ScalePantone #s_________________________________FOR PROOF ONLY PDF: ___YES _X_ NO ___YES ___ NOPREFLIGHTED: _X_YES ___YESPAGE SIZE: 7.5 x 9 Same as EnglishPAGE SIZEFOLDED: N/A Same as EnglishPAPER STOCK: _X_Dell Standard Other_______________ Same as EnglishLINE SCREEN: Per file Same as EnglishFILE TRANSFERMETHOD/MEDIA: _X_ FTP ___ Email___ Disk ___ AGILE Other____________ ___ FTP ___ Email___ Disk ___ AGILE Other____________ * Refer to deliverables matrix in supplier tool kitContinued on Back Page >Dell ConfidentialOwner: Mike WhaleyLast Revised: 11/14/02
FILE NAME(S) & PAGE COUNT: Section Filename Page Count Comments* Localization Supplier:Revise file name,page count, and page number columnsEnglish book/Interior:Full Cover (AMF):OrFull Cover (APCC):OrFull Cover (CCC):OrFull Cover (BCC):4N1420HR.pdf4N142am0HR.pdf4N142ap0HR.pdf4N142cc0HR.pdf4N142bp0HR.pdf1662 Separate Quark CoversTOTAL PAGE COUNT: 168SPECIAL INSTRUCTIONSFOR PRINT SUPPLIERS: Preflight exceptions: screen shots on pages 47, are acceptable resolution)Add blank pages needed to complete signatures:Any document 3 pages or more, please add blank pages at the end of book to equal mul-tiples of 4, 8, 16, or 32. Each new language begins on an odd numbered page and ends on an even numbered page. If this document contains Hebrew; add blank pages at the end of the Hebrew document (This would resemble the beginning of the document sec-tions for all other languages) Keep in mind that Hebrew documents are read from RIGHT to LEFT. Any blank pages will follow the last page of the Hebrew document.TRANSLATION INSTRUCTIONS: Please refer to the Supplier Tool Kit.This document requires front and back Multilanguage covers. Please use the most current template to create these covers.Dell Confidential

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