BlackBerry RDN70UW Handheld Blackberry® with GSM/GPRS/EDGE 850/1900, WCDMA/HSDPA II, 802.11b/g/n, Bluetooth and GPS User Manual BlackBerry Torch Smartphone 6 1 User Guide

BlackBerry Limited Handheld Blackberry® with GSM/GPRS/EDGE 850/1900, WCDMA/HSDPA II, 802.11b/g/n, Bluetooth and GPS BlackBerry Torch Smartphone 6 1 User Guide

Contents

User Manual

BlackBerry Torch SmartphoneUser GuideVersion: 6.1
SWDT643442-941426-0126010642-001
ContentsQuick Help.......................................................................................................................................................................................................... 9Top 10................................................................................................................................................................................................................. 9Getting to know your smartphone..................................................................................................................................................................... 13Tips..................................................................................................................................................................................................................... 29Make it yours...................................................................................................................................................................................................... 34Shortcuts............................................................................................................................................................................................................ 42Phone shortcuts................................................................................................................................................................................................. 42Message shortcuts.............................................................................................................................................................................................. 42File and attachment shortcuts........................................................................................................................................................................... 43Typing shortcuts for the slide-out keyboard...................................................................................................................................................... 44Media shortcuts................................................................................................................................................................................................. 45Browser shortcuts.............................................................................................................................................................................................. 46Calendar shortcuts............................................................................................................................................................................................. 47Search shortcuts................................................................................................................................................................................................. 47Map shortcuts.................................................................................................................................................................................................... 48Troubleshooting: Shortcuts................................................................................................................................................................................ 48Phone................................................................................................................................................................................................................. 49Phone basics....................................................................................................................................................................................................... 49Emergency calls.................................................................................................................................................................................................. 52Volume............................................................................................................................................................................................................... 52Voice mail........................................................................................................................................................................................................... 53Speed dial........................................................................................................................................................................................................... 54Call waiting, call forwarding, and call blocking................................................................................................................................................... 55Fixed dialing and smart dialing........................................................................................................................................................................... 57Conference calls................................................................................................................................................................................................. 59Call logs............................................................................................................................................................................................................... 60Multiple phone numbers.................................................................................................................................................................................... 62Phone options.................................................................................................................................................................................................... 63Phone shortcuts................................................................................................................................................................................................. 65Troubleshooting: Phone..................................................................................................................................................................................... 66Voice commands................................................................................................................................................................................................ 68Perform an action using a voice command........................................................................................................................................................ 68Available voice commands................................................................................................................................................................................. 68Change the language for voice commands........................................................................................................................................................ 69Turn off choice lists for voice commands........................................................................................................................................................... 69Change the options for voice prompts............................................................................................................................................................... 69Improve voice recognition.................................................................................................................................................................................. 70
Troubleshooting: Voice dialing........................................................................................................................................................................... 70Messages............................................................................................................................................................................................................ 71Email................................................................................................................................................................................................................... 71PIN messages...................................................................................................................................................................................................... 87Text messages.................................................................................................................................................................................................... 91Security options for messages............................................................................................................................................................................ 99Attachments....................................................................................................................................................................................................... 101S/MIME-protected messages............................................................................................................................................................................. 103IBM Lotus Notes native encrypted messages..................................................................................................................................................... 109PGP protected messages.................................................................................................................................................................................... 110Message shortcuts.............................................................................................................................................................................................. 115File and attachment shortcuts........................................................................................................................................................................... 116Troubleshooting: Messages................................................................................................................................................................................ 117Files.................................................................................................................................................................................................................... 123File basics........................................................................................................................................................................................................... 123Managing files and attachments........................................................................................................................................................................ 125File and attachment shortcuts........................................................................................................................................................................... 128Troubleshooting: Attachments........................................................................................................................................................................... 129Media................................................................................................................................................................................................................. 130Music.................................................................................................................................................................................................................. 130Podcasts............................................................................................................................................................................................................. 133Videos................................................................................................................................................................................................................. 135Video camera..................................................................................................................................................................................................... 136Camera............................................................................................................................................................................................................... 138Pictures............................................................................................................................................................................................................... 140Voice notes......................................................................................................................................................................................................... 142Ring tones........................................................................................................................................................................................................... 143Media storage.................................................................................................................................................................................................... 145Transferring and downloading media files......................................................................................................................................................... 148Supported audio and video file formats............................................................................................................................................................. 150Media shortcuts................................................................................................................................................................................................. 150Troubleshooting: Media..................................................................................................................................................................................... 151Ring tones, sounds, and alerts............................................................................................................................................................................ 154About ring tones, sounds, and alerts.................................................................................................................................................................. 154Change your ring tone, notifiers, or reminders.................................................................................................................................................. 154Add a custom profile.......................................................................................................................................................................................... 155Add a contact alert............................................................................................................................................................................................. 155Silence your device............................................................................................................................................................................................. 155
Flashing LED........................................................................................................................................................................................................ 156Change alarm notification options..................................................................................................................................................................... 156Turn on event sounds......................................................................................................................................................................................... 157Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 157Browser.............................................................................................................................................................................................................. 158Browser basics.................................................................................................................................................................................................... 158Browser bookmarks............................................................................................................................................................................................ 161RSS feeds............................................................................................................................................................................................................ 162Browser options................................................................................................................................................................................................. 163Browser security................................................................................................................................................................................................. 165Browser push...................................................................................................................................................................................................... 167Browser shortcuts.............................................................................................................................................................................................. 168Troubleshooting: Browser.................................................................................................................................................................................. 169Calendar............................................................................................................................................................................................................. 170Calendar basics................................................................................................................................................................................................... 170Meetings............................................................................................................................................................................................................. 171Conference call meetings................................................................................................................................................................................... 173Synchronizing calendar....................................................................................................................................................................................... 175Calendar options................................................................................................................................................................................................ 177Calendar shortcuts............................................................................................................................................................................................. 178Troubleshooting: Calendar................................................................................................................................................................................. 179Contacts.............................................................................................................................................................................................................. 181Contact basics..................................................................................................................................................................................................... 181Customizing contacts......................................................................................................................................................................................... 182Synchronizing contacts....................................................................................................................................................................................... 184Personal distribution lists................................................................................................................................................................................... 186Multiple contact lists.......................................................................................................................................................................................... 187Contact list options............................................................................................................................................................................................. 187Troubleshooting: Contacts................................................................................................................................................................................. 188Clock................................................................................................................................................................................................................... 190Set the date and time......................................................................................................................................................................................... 190Change what appears on the screen when your device is charging................................................................................................................... 190Change the clock face......................................................................................................................................................................................... 190Display a second time zone on the clock............................................................................................................................................................ 191Turn on the alarm............................................................................................................................................................................................... 191Silence the alarm................................................................................................................................................................................................ 191Change alarm notification options..................................................................................................................................................................... 191Turn on bedside clock mode.............................................................................................................................................................................. 192
Set options for bedside clock mode................................................................................................................................................................... 192Use the stopwatch.............................................................................................................................................................................................. 192Use the timer...................................................................................................................................................................................................... 192Change timer notification options...................................................................................................................................................................... 193Troubleshooting: Clock....................................................................................................................................................................................... 193Tasks and memos............................................................................................................................................................................................... 194Create a task or memo....................................................................................................................................................................................... 194Send a task or memo.......................................................................................................................................................................................... 194Change or delete a task or memo...................................................................................................................................................................... 194Change the status of a task................................................................................................................................................................................ 194Hide completed tasks......................................................................................................................................................................................... 195Show tasks in the calendar................................................................................................................................................................................. 195Synchronizing tasks and memos......................................................................................................................................................................... 195About categories................................................................................................................................................................................................ 197Categorize a contact, task, or memo.................................................................................................................................................................. 197Create a category for contacts, tasks, or memos............................................................................................................................................... 197Turn off the prompt that appears before you delete items............................................................................................................................... 198Typing................................................................................................................................................................................................................. 199Typing basics...................................................................................................................................................................................................... 199Typing input methods........................................................................................................................................................................................ 200Typing options.................................................................................................................................................................................................... 202Spelling checker.................................................................................................................................................................................................. 203Custom dictionary.............................................................................................................................................................................................. 204AutoText............................................................................................................................................................................................................. 205Typing shortcuts for the slide-out keyboard...................................................................................................................................................... 206Troubleshooting: Typing..................................................................................................................................................................................... 207Keyboard............................................................................................................................................................................................................ 208Assign an application to a Convenience key....................................................................................................................................................... 208Change the default currency symbol.................................................................................................................................................................. 208Set the cursor speed........................................................................................................................................................................................... 208Turn on key tones............................................................................................................................................................................................... 208Set the trackpad sensitivity................................................................................................................................................................................ 209Turn off trackpad sounds................................................................................................................................................................................... 209Troubleshooting: Keyboard................................................................................................................................................................................ 209Language............................................................................................................................................................................................................ 210About typing input languages............................................................................................................................................................................ 210Change the language.......................................................................................................................................................................................... 210Use a shortcut for switching typing input languages when you are typing........................................................................................................ 210
Add a display language....................................................................................................................................................................................... 211Delete a language............................................................................................................................................................................................... 211Troubleshooting: Language................................................................................................................................................................................ 211Screen display..................................................................................................................................................................................................... 212Set options for backlighting................................................................................................................................................................................ 212Use a picture as your device wallpaper.............................................................................................................................................................. 212Change the display font...................................................................................................................................................................................... 212Organizing applications on the Home screen..................................................................................................................................................... 213Add a message that appears when your device is locked.................................................................................................................................. 214Set the touch screen sensitivity.......................................................................................................................................................................... 214Use grayscale or reverse contrast for the screen display................................................................................................................................... 214Turn on flashing LED notification for wireless coverage.................................................................................................................................... 214Themes............................................................................................................................................................................................................... 215Troubleshooting: Display.................................................................................................................................................................................... 215GPS technology................................................................................................................................................................................................... 217About GPS technology........................................................................................................................................................................................ 217Turn on GPS technology..................................................................................................................................................................................... 217Set the GPS receiver that you use to track your movement.............................................................................................................................. 217Get your GPS location........................................................................................................................................................................................ 218Prevent others from tracking your location....................................................................................................................................................... 218Turn off location aiding...................................................................................................................................................................................... 218Troubleshooting: GPS technology...................................................................................................................................................................... 219Maps................................................................................................................................................................................................................... 220Map basics.......................................................................................................................................................................................................... 220Map options....................................................................................................................................................................................................... 223Map shortcuts.................................................................................................................................................................................................... 223Troubleshooting: Maps...................................................................................................................................................................................... 224Applications........................................................................................................................................................................................................ 225About multitasking............................................................................................................................................................................................. 225Keep an application running in the background and switch to another application......................................................................................... 225Close an application so that it is not running in the background....................................................................................................................... 225About adding applications.................................................................................................................................................................................. 226About social networking applications................................................................................................................................................................ 227About instant messaging applications................................................................................................................................................................ 227Require your device password before adding an application............................................................................................................................ 227Delete an application......................................................................................................................................................................................... 228View properties for an application..................................................................................................................................................................... 228View the size of an application database........................................................................................................................................................... 228
Troubleshooting: Applications........................................................................................................................................................................... 228BlackBerry Device Software............................................................................................................................................................................... 229About updating the BlackBerry Device Software............................................................................................................................................... 229Update the BlackBerry Device Software over the wireless network.................................................................................................................. 230Return to or delete the previous version of the BlackBerry Device Software.................................................................................................... 230Update the BlackBerry Device Software from a web site.................................................................................................................................. 230Update the BlackBerry Device Software using the BlackBerry Desktop Software............................................................................................. 231Troubleshooting: BlackBerry Device Software................................................................................................................................................... 231Manage Connections.......................................................................................................................................................................................... 233Manage Connections basics............................................................................................................................................................................... 233Mobile network.................................................................................................................................................................................................. 235Wi-Fi technology................................................................................................................................................................................................ 239Bluetooth technology......................................................................................................................................................................................... 245Power and battery.............................................................................................................................................................................................. 253Turn off your device........................................................................................................................................................................................... 253Set your device to turn on and turn off automatically....................................................................................................................................... 253Reset the device................................................................................................................................................................................................. 253Check the battery power level........................................................................................................................................................................... 253Tips: Extending battery life................................................................................................................................................................................. 253Memory and media cards................................................................................................................................................................................... 255About media cards............................................................................................................................................................................................. 255Supported media cards...................................................................................................................................................................................... 255View the amount of available storage space on your device............................................................................................................................. 255Turn off media card support.............................................................................................................................................................................. 255Repair files stored on your media card or on your device................................................................................................................................. 255About compression............................................................................................................................................................................................ 256About file encryption.......................................................................................................................................................................................... 256Turn on encryption............................................................................................................................................................................................. 256Tips: Freeing and conserving storage space....................................................................................................................................................... 257Troubleshooting: Storage and media cards........................................................................................................................................................ 258Search................................................................................................................................................................................................................. 259Search for an item.............................................................................................................................................................................................. 259Set the types of items that are included in searches......................................................................................................................................... 259Search for messages........................................................................................................................................................................................... 259Message search criteria...................................................................................................................................................................................... 260Do more with your message search results....................................................................................................................................................... 260Search for text in a message, in a file, or on a web page................................................................................................................................... 261
View, change, or delete a saved search............................................................................................................................................................. 261Search for a contact in your organization's address book.................................................................................................................................. 261Search shortcuts................................................................................................................................................................................................. 262SIM card.............................................................................................................................................................................................................. 263About the SIM card phone book........................................................................................................................................................................ 263Add a contact to your SIM card.......................................................................................................................................................................... 263Copy contacts from your SIM card to your contact list...................................................................................................................................... 263Copy a contact from your contact list to your SIM card..................................................................................................................................... 263Change or delete a SIM card contact................................................................................................................................................................. 264Store text messages on your SIM card............................................................................................................................................................... 264Change the display name for a phone number.................................................................................................................................................. 264About SIM card security..................................................................................................................................................................................... 264Protect your SIM card with a PIN code............................................................................................................................................................... 265Change the SIM card PIN code........................................................................................................................................................................... 265Security............................................................................................................................................................................................................... 266Security basics.................................................................................................................................................................................................... 266Password keeper................................................................................................................................................................................................ 268Encryption.......................................................................................................................................................................................................... 270Memory cleaning................................................................................................................................................................................................ 272Certificates......................................................................................................................................................................................................... 273PGP keys............................................................................................................................................................................................................. 280Certificate servers.............................................................................................................................................................................................. 285Key store............................................................................................................................................................................................................. 287Smart cards......................................................................................................................................................................................................... 289VPN settings....................................................................................................................................................................................................... 292Verify security software manually...................................................................................................................................................................... 293Third-party application control.......................................................................................................................................................................... 294Troubleshooting: Security.................................................................................................................................................................................. 297Service books and diagnostic reports................................................................................................................................................................. 298Accept, delete, or restore a service book........................................................................................................................................................... 298Run a diagnostic report...................................................................................................................................................................................... 298View, submit, or delete a diagnostic report....................................................................................................................................................... 298Set a default recipient for diagnostic reports..................................................................................................................................................... 299I cannot run or submit a diagnostic report......................................................................................................................................................... 299View the version number of the BlackBerry Device Software on your device................................................................................................... 299Synchronization.................................................................................................................................................................................................. 300About synchronization....................................................................................................................................................................................... 300Reconcile email over the wireless network........................................................................................................................................................ 300
Delete email on your device and in your email application on your computer................................................................................................. 301Synchronize organizer data over the wireless network..................................................................................................................................... 301About synchronization conflicts......................................................................................................................................................................... 301Manage email reconciliation conflicts................................................................................................................................................................ 302Manage data synchronization conflicts.............................................................................................................................................................. 302About backing up and restoring device data...................................................................................................................................................... 302Empty the deleted items folder on your computer from your device............................................................................................................... 303Troubleshooting: Synchronization..................................................................................................................................................................... 303Accessibility options........................................................................................................................................................................................... 305About accessibility options................................................................................................................................................................................. 305Screen accessibility options................................................................................................................................................................................ 305Audio and phone accessibility options............................................................................................................................................................... 306Typing accessibility options................................................................................................................................................................................ 308Calculator........................................................................................................................................................................................................... 310Use the calculator............................................................................................................................................................................................... 310Convert a measurement..................................................................................................................................................................................... 310BrickBreaker....................................................................................................................................................................................................... 311About BrickBreaker............................................................................................................................................................................................ 311BrickBreaker capsules......................................................................................................................................................................................... 311BrickBreaker scoring........................................................................................................................................................................................... 312Play BrickBreaker................................................................................................................................................................................................ 312Adjust the volume.............................................................................................................................................................................................. 312Set the paddle speed.......................................................................................................................................................................................... 313Word Mole game................................................................................................................................................................................................ 314Word Mole game basics..................................................................................................................................................................................... 314Single-player games............................................................................................................................................................................................ 315Multiplayer games.............................................................................................................................................................................................. 316Troubleshooting: Word Mole............................................................................................................................................................................. 317Glossary.............................................................................................................................................................................................................. 318Legal notice........................................................................................................................................................................................................ 323
Quick HelpTop 10BlackBerry® device users have spoken! Here are the top 10 things they want to know how to do on their devices.Set up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmationmessage. To view and manage your email messages, on the Home screen, click the Messages icon.Note: In some cases, you might see the following options. If so, select one of the options.•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (forexample, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate yourdevice with your work email account using the BlackBerry® Enterprise Server.If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new emailaddress for your device, and do not see this option, contact your administrator or wireless service provider.Related topicsChange options for your personal email account, 79Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related topicsI cannot change the number of times that my device rings, 67RIM Confidential and Proprietary Information - Approved Third Parties9
Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:•To see all your application icons, press the key > All.•To hide an application icon, highlight the icon. Press the key > Hide.•To show all hidden application icons, press the key > Show All.•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear besidethe Hide field.Related topicsMy display changed, 215About adding applicationsDepending on your wireless service provider and region, you might have the option to add or update applications using theBlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able todownload applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from anapplication offered by your wireless service provider.Additional terms and conditions might apply to software and services made available through the BlackBerry App World™storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use anapplication over the wireless network. For more information, contact your wireless service provider.BlackBerry App WorldIf you have BlackBerry App World on your device, you can search for and download games, social networking applications,personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items overthe wireless network to your device.To download BlackBerry App World, visit www.blackberryappworld.com.For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer toadd, update, remove, or restore applications. You can also add applications to your device that you have downloaded to yourcomputer, without having to use the wireless network.To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerryDesktop Software.Application CenterRIM Confidential and Proprietary Information - Approved Third Parties10
If you have the Application Center on your device, you can add, update, or return to the previous version of a select number ofapplications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature mightnot be available.For more information about managing applications using the Application Center, click the Application Center icon. Press the key > Help.Add or change your signatureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages icon.2. Press the key > Options.•For a work email account, click Email Preferences. If the Message Services field appears, change this field to theappropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, placeyour cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save.Your signature is added to your email after you send it.Use a picture as your device wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related topicsMy display changed, 215Supported audio and video file formatsDepending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC•AMR• FLAC• MP3• M4A• OGGRIM Confidential and Proprietary Information - Approved Third Parties11
Type File format• WMA•WAVVideo • 3GP• AVI• ASF• MP4• MOV• WMVFor information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.Transfer a file from your computer to your device using your device as aUSB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry device and your computer.1. Connect your device to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, selectthe media transfer option.3. If necessary, type a password. Your device appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your device.To view the transferred file on your device, disconnect your device from your computer and find the file.Related topicsTransfer your media files from your computer to your device using BlackBerry Desktop Software, 38Open, close, or switch between tabsDo one of the following:•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.•To switch between tabs, in the browser, press the key > Tabs. Click a tab.•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.RIM Confidential and Proprietary Information - Approved Third Parties12
Reconcile email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of theBlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerryDesktop Software.Getting to know your smartphoneFind out about apps and indicators, and what the keys do on your BlackBerry® smartphone.RIM Confidential and Proprietary Information - Approved Third Parties13
HomeImportant keysFront keysKey Name ActionsTrackpad • Slide your finger to move around the screen.•Press (click) to select an item.RIM Confidential and Proprietary Information - Approved Third Parties14
Key Name Actions• Press and hold to open a pop-up menu.Menu • Open a menu.•Select a highlighted menu item.• Press and hold to switch applications quickly.Escape • Return to the previous screen.•Close the menu.Send • Make a call.•Answer a call.End/Power • End a call.•Return to the Home screen.• Press and hold to turn on or turn off your BlackBerry® device.Top keysKey Name ActionsPower/Lock • Lock or unlock the screen.•Press and hold to turn on or turn off your device.Mute • Mute a call.•Mute the volume.Side keysKey Name ActionsVolume • Change the volume.•Press and hold to play the next or previous media file.• Before you take a picture or record a video, press to zoom in or out.Convenience key • Take a picture.•You can also customize this key.KeyboardKey Name ActionsShift Capitalize letters.Alt Type the alternate character on a key.RIM Confidential and Proprietary Information - Approved Third Parties15
Key Name ActionsSymbol Open the symbol list.Backspace/Delete Delete the previous character or a selected item.Enter Select an item.Speakerphone Turn on or turn off the speakerphone during a call.About the slider and keyboardThe slider enables you to use your BlackBerry® device when it is open or closed. For example, when the slider is closed, you canuse the touch screen keyboard to type short responses to messages. When the slider is open, the slide-out keyboard isavailable for you to type longer messages, access keyboard shortcuts, and type while you view a full screen of content. You canalso open the slider to answer a call and to turn on backlighting.You can use the touch screen keyboard in either portrait or landscape view. If you open the slider when the touch screenkeyboard is displayed, the touch screen keyboard disappears and the device displays screens in portrait view. Videos aredisplayed according to your device's orientation.Select commands using toolbars and pop-up menusSeveral menu commands are also available on the screen to help you to perform common actions quickly.ToolbarsToolbars are available in most applications, and appear at the bottom of the screen. You can use the toolbar in the Messagesapplication, for example, to quickly search your messages, compose an email, or open or delete the highlighted message.• To see a description for a toolbar icon, touch and hold the icon.• To select the command, tap the icon.Pop-up menusPop-up menus are available in most applications, and appear in the center of the screen. You can use the pop-up menu whenyou are viewing a message, for example, to file, forward, or reply to the message.• To open a pop-up menu, touch and hold an item on the screen or press and hold the trackpad.• To select a command, tap the icon or click the trackpad.• To see additional commands, tap the Full Menu icon.Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.RIM Confidential and Proprietary Information - Approved Third Parties16
Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen toaccess options such as changing your ring tone, setting thealarm, viewing notifications, and turning on or off networkconnections.See all the apps and folders on the Home screen, or minimizeyour view and view the wallpaperOn the navigation bar, click All.Switch to another app Press and hold the key. Click an app.Note: The other app might still be running in the background.Open an app with a convenience key Press a convenience key on the side of your device.Note: You can customize which app a convenience key opens.Use toolbars Toolbars are available in most applications, and appear at thebottom of the screen. For example, you can click icons on thetoolbar in the message list to quickly search the message list,compose an email, and open or delete the selected message.To see a description for a toolbar icon, touch and hold the icon,or highlight the icon and press and hold the trackpad.Use pop-up menus Pop-up menus provide common available actions, and appearin the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message.To open a pop-up menu, touch and hold the screen or pressand hold the trackpad. To select a command, tap the icon orclick the trackpad.Switch to the Favorites, Media, Downloads, and FrequentviewsOn the Home screen, highlight All on the navigation bar andslide your finger on the trackpad right or left.Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite.Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.Related topicsKeep an application running in the background and switch to another application, 225Assign an application to a Convenience key, 208Change what happens when you type on the Home screen, 36ApplicationsGet started with some of these great applications.RIM Confidential and Proprietary Information - Approved Third Parties17
MessagesSend emails, PIN messages, and more.Text MessagesSend text messages.BrowserBrowse websites.MediaSee saved pictures, play songs, and more.Camera (if supported)Take pictures.Instant MessagingChat with friends or colleagues.OptionsSet your device options. You can find more options in each application menu.Manage ConnectionsSet up wireless connections, such as a Bluetooth® connection.HelpFind the user guide here or click Help in a menu.To show or hide an icon, highlight the icon using the trackpad. Press the key > Show All or Hide.Status indicatorsHome screennew notification alarm setunopened message count BlackBerry® Messengercalendar reminder count social feedsmissed call count sending or receiving dataWi-Fi® turned on roamingMessagesRIM Confidential and Proprietary Information - Approved Third Parties18
Home screenunopened openedtext message sent messageattachment message is sendinghigh priority message not sentdraft meeting invitePhonemissed call received callplaced call voice mail messageTips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform youof the status of something, such as the battery or network connection. Indicators often appear on app icons, new contentwithin apps, and at the top of the Home screen.Remove the new item indicator Open each item that has this indicator. For example, to removeit from the Messages icon, click the icon.Remove the unopened message indicator In the Messages app, do one or more of the following:•Open all of your messages by clicking on them. If youcannot find all of your unopened messages in your inbox,look in your messages folders.• Mark a message as opened. Highlight a message. Press the key > Mark Opened.•Mark all messages that are prior to a date as opened.Highlight a date field. Press the key > Mark PriorOpened.Identify an indicator • You might be able to identify an indicator by seeing theicon of the application that the indicator refers to. To seea complete list of applications on your device and theiricons, on the Home screen or in a folder, click the Optionsicon. Click Device > Application Management.RIM Confidential and Proprietary Information - Approved Third Parties19
• For a complete list of BlackBerry® indicators, visitwww.blackberry.com/docs/smartphones. Click yourdevice model, and then click the Icons and Indicatorsguide.PhoneRIM Confidential and Proprietary Information - Approved Third Parties20
ContactsRIM Confidential and Proprietary Information - Approved Third Parties21
BrowserRIM Confidential and Proprietary Information - Approved Third Parties22
CameraRIM Confidential and Proprietary Information - Approved Third Parties23
PicturesRIM Confidential and Proprietary Information - Approved Third Parties24
MessagesRIM Confidential and Proprietary Information - Approved Third Parties25
Cut, copy, and pasteRIM Confidential and Proprietary Information - Approved Third Parties26
Type textFeature availabilityThe following items affect the availability of features on your BlackBerry® device. The features discussed are meant asexamples, and are not inclusive of every feature that might or might not be available on your device.RIM Confidential and Proprietary Information - Approved Third Parties27
Device model Features such as GPS, the camera and video camera, andnetwork connection options are dependent on your devicemodel. To find feature specifications for your device model,visit www.blackberry.com/go/devices.Wireless service plan You must purchase or change your wireless service planthrough your wireless service provider.A wireless service plan with phone or voice is required for youto use the phone application and to send and receive textmessages.A wireless service plan with data is required for you to use thebrowser service and instant messaging applications, and tosend and receive email messages and PIN messages.For more information about your plan, contact your wirelessservice provider.BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email addressor third-party instant messaging account in order to send andreceive email messages, use third-party instant messagingapplications, and use some browser options.If you are an individual user, when you set up your emailaddress or instant messaging account, you are associating itwith the BlackBerry® Internet Service.If you are a corporate user, your administrator sets up youremail account by associating it with a BlackBerry® EnterpriseServer. Your administrator might set options that determinethe features and settings that are available on your device. Toview the IT policies that have been set by your administrator,on the Home screen or in a folder, click the Options icon. ClickSecurity > Security Status Information > View IT Policy.Wireless service provider Features such as text messaging, location-based services, andsome phone features are dependent on your wireless serviceprovider's offerings. For more information, contact yourwireless service provider.Wireless network The wireless network that your device is connected to mightaffect the availability of some features. Depending on yourwireless service provider and available roaming options,RIM Confidential and Proprietary Information - Approved Third Parties28
different wireless networks are available. Some wirelessnetworks do not support features such as call blocking, callforwarding, or cell broadcasting. For more information,contact your wireless service provider.Related topicsBlackBerry Device Software, 229Find more information, 41Check what wireless networks your device connects to, 233TipsSave time and maximize your efficiency with these quick tips.Tips: Finding appsLook in a folder on your Home screen Some apps are located in folders on your Home screen. Clicka folder to see what apps are inside.Make all hidden apps visible on the Home screen On the Home screen, press the key > Show All. To unhidethe app, highlight it and then click Hide to clear the check mark.If Show All does not appear in the menu, there are no appshidden from view.Search for an app On the Home screen, start typing the application name.Verify that the app is installed On the Home screen or in a folder, click the Options icon. ClickDevice > Application Management. If the app is listed, it isinstalled on your BlackBerry® device.Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.Use the Quick Access area to access popular options Highlight and click an area at the top of the Home screen toaccess options such as changing your ring tone, setting thealarm, viewing notifications, and turning on or off networkconnections.RIM Confidential and Proprietary Information - Approved Third Parties29
See all the apps and folders on the Home screen, or minimizeyour view and view the wallpaperOn the navigation bar, click All.Switch to another app Press and hold the key. Click an app.Note: The other app might still be running in the background.Open an app with a convenience key Press a convenience key on the side of your device.Note: You can customize which app a convenience key opens.Use toolbars Toolbars are available in most applications, and appear at thebottom of the screen. For example, you can click icons on thetoolbar in the message list to quickly search the message list,compose an email, and open or delete the selected message.To see a description for a toolbar icon, touch and hold the icon,or highlight the icon and press and hold the trackpad.Use pop-up menus Pop-up menus provide common available actions, and appearin the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message.To open a pop-up menu, touch and hold the screen or pressand hold the trackpad. To select a command, tap the icon orclick the trackpad.Switch to the Favorites, Media, Downloads, and FrequentviewsOn the Home screen, highlight All on the navigation bar andslide your finger on the trackpad right or left.Add an app to the Favorites view Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite.Change options for the Home screen such as the wallpaper On the Home screen, press the key > Options.Related topicsKeep an application running in the background and switch to another application, 225Assign an application to a Convenience key, 208Change what happens when you type on the Home screen, 36Tips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice message, or feed, or they inform youof the status of something, such as the battery or network connection. Indicators often appear on app icons, new contentwithin apps, and at the top of the Home screen.Remove the new item indicator Open each item that has this indicator. For example, to removeit from the Messages icon, click the icon.Remove the unopened message indicator In the Messages app, do one or more of the following:RIM Confidential and Proprietary Information - Approved Third Parties30
• Open all of your messages by clicking on them. If youcannot find all of your unopened messages in your inbox,look in your messages folders.• Mark a message as opened. Highlight a message. Press the key > Mark Opened.•Mark all messages that are prior to a date as opened.Highlight a date field. Press the key > Mark PriorOpened.Identify an indicator • You might be able to identify an indicator by seeing theicon of the application that the indicator refers to. To seea complete list of applications on your device and theiricons, on the Home screen or in a folder, click the Optionsicon. Click Device > Application Management.• For a complete list of BlackBerry® indicators, visitwww.blackberry.com/docs/smartphones. Click yourdevice model, and then click the Icons and Indicatorsguide.Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® device to turn on and turn offautomatically.You can set your device to turn off while you aren't using it foran extended period, like when you sleep. Data you receivewhen the device is turned off automatically updates when thedevice turns on.On the Home screen or in a folder, click the Options icon. ClickDevice > Auto On/Off.Set backlighting to remain on for a shorter period of time, andlower its brightnessOn the Home screen or in a folder, click the Options icon. ClickDisplay > Screen Display.Turn off network connections you aren't using On the Home screen, click the connections area at the top ofthe screen, or click the Manage Connections icon. Click anetwork connection to clear the check box.Close apps when you are finished with them. In an app, press the key > Close.RIM Confidential and Proprietary Information - Approved Third Parties31
When you switch from one app to another, some apps, suchas the Browser app or the Music app, run in the background,which uses battery power.Switch your vibrating notifications to sound notifications orLED notifications, lower the volume of your soundnotifications, or select a shorter ring toneOn the Home screen, click the Sound and Alert Profiles icon.Click Change Sounds and Alerts.Delete the original text from a reply message When you are replying to a message, press the key >Delete Original Text.If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash iconat the bottom of the screen until the flash off indicatorappears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean themetal contacts on the battery and the device.Related topicsSet your device to turn on and turn off automatically, 253Set options for backlighting, 212Turn on or turn off a network connection, 234Change your ring tone, notifiers, or reminders, 9Delete the original text from a reply message, 73Tips: Freeing and conserving storage spaceTry to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your deviceprocesses are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for emailmessages, calendar entries, and media files might help you conserve storage space.For full instructions, click the links under Related information at the bottom.Check how much free storage space you have On the Home screen or in a folder, click the Options icon. ClickDevice > Storage.Delete unneeded files On the Home screen or in a folder, click the Files icon. Find andhighlight a file. Press the key > Delete.Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your device stores emailmessages and calendar entriesOn the Home screen, click the Messages icon or Calendar icon.Press the key > Options.Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences.RIM Confidential and Proprietary Information - Approved Third Parties32
Receive only the first section of long email messages, andchoose whether to download moreOn the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.Only microSD media cards are supported.Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key> Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Related topicsView the amount of available storage space on your device, 255Move, rename, or delete a file, 125Delete browsing information, 165Set how long your device stores messages, 81Change how long your device stores calendar entries, 178Stop storing messages sent from your computer on your device, 82Stop storing messages sent from your device on your computer, 82Receive only the first section of long email messages, 80Change the size of pictures that you take, 138The application memory on my device is low, 258Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry® device from being compromised, such asavoiding leaving your device unattended.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.For full instructions, click the links under Related information at the bottom.Set a password On the Home screen or in a folder, click the Options icon. ClickSecurity > Password.Encrypt contacts and files On the Home screen or in a folder, click the Options icon. ClickSecurity > Encryption.Back up your device data Use the backup tool in the BlackBerry® Desktop Software toback up your device data. To download the BlackBerry DesktopSoftware, from your computer, visit www.blackberry.com/desktop and select the appropriate option for your computer.RIM Confidential and Proprietary Information - Approved Third Parties33
Related topicsSet a device password, 266Turn on encryption, 146Tips: Updating your softwareUpdated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able toupdate the software from either your computer or your smartphone. Research In Motion recommends that you regularlycreate and save a backup file on your computer, especially before you update any software. Maintaining an up-to-date backupfile on your computer might allow you to recover device data if your device is lost, stolen, or corrupted by an unforeseen issue.For full instructions, click the links under Related information at the bottom.Check to see if there is updated BlackBerry Device Softwarethat you can download over the networkDepending on your device model, this feature might not besupported. On the Home screen or in a folder, click the Optionsicon. Click Device > Software Updates.Update your BlackBerry Device Software from your computer Connect your device to your computer and on your computer,visit: www.blackberry.com/software. Click on BlackBerryDevice Software and follow the links to update your software.Set your BlackBerry Desktop Software to check for updatesautomaticallyFor instructions, see the Help in BlackBerry Desktop Software.Update your BlackBerry Desktop Software Visit www.blackberry.com/desktopsoftware.Related topicsBlackBerry Device Software, 229Visit the Setup applicationThe Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry® device, andset up network connections, such as Bluetooth® connections. You can also set up email addresses and social networkingaccounts. The Setup application should appear automatically the first time that you turn on your device.1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.2. Click a section to change options or to complete a short series of prompts that help you set the options.Make it yoursMake your BlackBerry® smartphone your own by getting apps, transferring your files, and personalizing your settings.RIM Confidential and Proprietary Information - Approved Third Parties34
Your Home screenSwitch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Related topicsMy display changed, 215Use a picture as your device wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related topicsMy display changed, 215Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the Menu key.3. Perform one of the following actions:• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your fingerto the new location. Click the trackpad.• To move the application icon into an application folder, click Move to folder. Click an application folder.• To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.Add, change, or delete a folder on the Home screenOn the Home screen, do one of the following:•To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click thefolder icon. Click a folder icon style. Click Add.•To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style.Click Save.•To delete a folder, highlight a folder. Press the key > Delete.RIM Confidential and Proprietary Information - Approved Third Parties35
Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:•To see all your application icons, press the key > All.•To hide an application icon, highlight the icon. Press the key > Hide.•To show all hidden application icons, press the key > Show All.•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear besidethe Hide field.Related topicsMy display changed, 215Add a shortcut to your Home screen or Favorites viewYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, or apps.Browse to a website, or highlight the item you want to create a shortcut for.•To add a shortcut on the Home screen, press the key > Add to Home Screen.•To add a shortcut to your Favorites view, press the key > Mark as Favorite.Set the number of icons that appear on the Home screen1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Grid Layout field.4. Press the key > Save.Change what happens when you type on the Home screenDepending on your typing input language, you might not be able to use shortcut keys to open applications.1. On the Home screen, press the key > Options.•To search your BlackBerry® device or the Internet when you type on the Home screen, change the Launch by Typingfield to Universal Search.• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.2. Press the key > Save.Add a message that appears when your device is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your device is locked.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties36
Get apps, music, ring tones, pictures, and videosAbout adding applicationsDepending on your wireless service provider and region, you might have the option to add or update applications using theBlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able todownload applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from anapplication offered by your wireless service provider.Additional terms and conditions might apply to software and services made available through the BlackBerry App World™storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use anapplication over the wireless network. For more information, contact your wireless service provider.BlackBerry App WorldIf you have BlackBerry App World on your device, you can search for and download games, social networking applications,personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items overthe wireless network to your device.To download BlackBerry App World, visit www.blackberryappworld.com.For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer toadd, update, remove, or restore applications. You can also add applications to your device that you have downloaded to yourcomputer, without having to use the wireless network.To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerryDesktop Software.Application CenterIf you have the Application Center on your device, you can add, update, or return to the previous version of a select number ofapplications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature mightnot be available.For more information about managing applications using the Application Center, click the Application Center icon. Press the key > Help.RIM Confidential and Proprietary Information - Approved Third Parties37
Transfer a file from your computer to your device using your device as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry device and your computer.1. Connect your device to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, selectthe media transfer option.3. If necessary, type a password. Your device appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your device.To view the transferred file on your device, disconnect your device from your computer and find the file.Related topicsTransfer your media files from your computer to your device using BlackBerry Desktop Software, 38Transfer your media files from your computer to your device using BlackBerry DesktopSoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your device to your computer.2. On your device, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related topicsTransfer a file from your computer to your device using your device as a USB memory drive, 12Calls and sound profilesChange the default volume for callsYou can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Default Call Volume field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties38
Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related topicsI cannot change the number of times that my device rings, 67Add a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts orgroups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring toneor alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring toneor alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Set up speed dial for a contact1. From the Home screen, press the Send key.2. Press the key > View > Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold thekey that you assigned to the contact.RIM Confidential and Proprietary Information - Approved Third Parties39
Add a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save.8. Press the key > Save.Related topicsMy contact pictures keep changing, 188Typing and trackpadSet the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivitylevel.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Change your typing styleYou can change how your BlackBerry® device recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your device to suggest word predictions as you type, change the Style field to Predictive.• To set your device to type the first letter on a key when you press a key once and type the second letter on the keywhen you press the key twice, change the Style field to Multitap.The Portrait Keyboard Type field must be set toReduced in Options > Typing and Input > Keyboard, to have this option.RIM Confidential and Proprietary Information - Approved Third Parties40
• To set your device to suggest spelling corrections as you type, change the Style field to Corrective.4. Press the key > Save.Find more information•Help on your device: Find step-by-step instructions in the user guide for your BlackBerry® device. Click Help on the Homescreen or in an application menu.•www.discoverblackberry.com: Find software, applications, and accessories for your device.•Your wireless service provider web site: Find information about your wireless network or wireless service plan.•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC(HG nr.88/2003).RIM Confidential and Proprietary Information - Approved Third Parties41
ShortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Phone shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Change your ring tone From the Home screen, press the key. Press the key > PhoneRing Tones.Check your voice mail Press and hold 1.Send an incoming call to voice mail when yourBlackBerry® device is inserted in a holsterPress and hold the Volume Down key on the right side of your device.Set up speed dial for a contact From the Home screen or in the phone application, press and hold the keythat you would like to assign speed dial to.Add an extension to a phone number Press the Alt key and X. Type the extension number.Type a letter in a phone number field Press the Alt key and the letter key.Insert a plus sign (+) when typing a phone number Press OTurn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.Change the active phone number From the Home screen, press the key. Click your phone number atthe top of the screen. Click a phone number.Message shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.RIM Confidential and Proprietary Information - Approved Third Parties42
Move to the last cursor position after you close and reopen areceived email or PIN messagePress GMove to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as opened or unopened Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unopened item Press UMove to the next related message Press JMove to the previous related message Press KFile and attachment shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FRIM Confidential and Proprietary Information - Approved Third Parties43
Move to the last cursor position after closing and reopening afile or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Highlight a worksheet. Press the Enter key.View or hide columns or rows Press HIn a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slideviewPress NMove to the previous slide when viewing a presentation inslide viewPress PMove to the last cursor position after closing and reopening apresentation that you were viewing in text view or in text andslide viewPress GTyping shortcuts for the slide-out keyboardDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Press and hold the letter key until the capitalized letterappears.Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,press the Left Shift key or Right Shift key.Type a symbol Press the Symbol key. Type the letter that appears below thesymbol.Type the alternate character on a key Press the Alt key and the character key.RIM Confidential and Proprietary Information - Approved Third Parties44
Type an accented or special character Press and hold the letter key and, on the trackpad, slide yourfinger left or right. For example, to type ü, press and hold Uand slide your finger left until ü appears. Release the letterkey when the accented or special character appears.Type a number in a text field Press and hold the Alt key and press the number key.Type a number in a number field Press a number key. You do not need to press the Alt key.Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,press the Left Shift key or Right Shift key.Highlight a line of text Press the Left Shift key or Right Shift key and, on thetrackpad, slide your finger up or down.Highlight text character by character Press the Left Shift key or Right Shift key and, on thetrackpad, slide your finger left or right.Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/Delete key.Copy highlighted text Press the Alt key and click the trackpad.Paste text Press the Left Shift key or Right Shift key and click thetrackpad.Media shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the key on the top of your BlackBerry® device.Resume playing an audio or video file Press the key.Play the next song Press and hold the Volume Up key on the right side of yourdevice.Play the previous song Press and hold the Volume Down key on the right side of yourdevice.Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the VolumeUp key until you reach the highest volume setting, and thenpress the Volume Up key again four times quickly.PicturesRIM Confidential and Proprietary Information - Approved Third Parties45
Zoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture or record a video Press the Volume Up key.Zoom out before you take a picture or record a video Press the Volume Down key.Take a picture Press the Convenience key on the right side of your device.Browser shortcutsTo use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input languagethat you are using, some shortcuts might not be available.Insert a period (.) in the web address field Press the Space key.Insert a slash mark (/) in the web address field Press the Shift key and the Space key.Stop loading a web page Press the Escape key.Close the browser Press and hold the Escape key.On a web pageQuickly switch between tabs Press WZoom in to a web page Press IZoom out from a web page Press OGo to the start page Press GReturn to the home page Press HOpen the bookmark list Press KAdd a bookmark Press ARIM Confidential and Proprietary Information - Approved Third Parties46
View a list of web pages that you have visitedrecentlyPress YRefresh a web page Press RFind text on a web page Press F. To find the next instance of the text, press V.Open the browser options Press SMove around a web pageMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a web page Press TMove to the bottom of a web page Press BCalendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable QuickEntry check box.Schedule an appointment Press CChange to Agenda view Press AChange to Day view Press DChange to Week view Press WChange to Month view Press MMove to the next week, month, or day in Agenda view Press the Space key.Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.Move to the current date Press TMove to a specific date Press GSearch shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.RIM Confidential and Proprietary Information - Approved Third Parties47
Search for an item on your BlackBerry® device Start typing on the Home screen.Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by aspace.Search for text in a message Press SSearch for text in a file or an attachment Press FSearch for text on a web page Press FSearch for text in a presentation Press FNote: You can change what happens when you type on the Home screen.To search for text in a presentation, you must view the presentation in text view or in text and slide view.Map shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Zoom in to a map Press IZoom out from a map Press OMove to the next direction on a route Press NMove to the previous direction on a route Press PTroubleshooting: ShortcutsI cannot use a shortcutDepending on the typing input language that you are using, some shortcuts might not be available.Try changing the typing input language.Related topicsChange the language, 210RIM Confidential and Proprietary Information - Approved Third Parties48
PhonePhone basicsFind your phone numberDo one of the following:•To view your active phone number, from the Home screen, press the key. Highlight the area at the top of thescreen, above the tabs.•If you have multiple phone numbers associated with your BlackBerry® device, to view a list of your phone numbers,from the Home screen, press the key. Click the area at the top of the screen, above the tabs. If your wirelessservice plan supports text messaging, the first phone number in the list is the phone number that you use to send andreceive text messages.Related topicsAbout multiple phone numbers, 62My phone number appears as Unknown in the Phone application, 66Make a call1. Do one of the following:•If your BlackBerry® device is unlocked, press the key.•If your device is locked and you do not want to unlock it, press the key > Place Call.2. Type a phone number or contact name.3. Press the key.To end the call, press the key.Related topicsAdd a pause or a wait to a phone number, 181Available voice commands, 68Turn on dialing from the Lock screen, 63I cannot make or receive calls, 66Answer a callPress the key.To end a call, press the key.Related topicsChange your ring tone, notifiers, or reminders, 9RIM Confidential and Proprietary Information - Approved Third Parties49
I cannot make or receive calls, 66Answer a second callDepending on your wireless service provider and wireless network, this feature might not be supported.During a call, press the key.•To answer the incoming call and place the current call on hold, click Answer - Hold Current.• To answer the incoming call and end the current call, click Answer - Drop Current.To return to the first call, press the key > Swap or Flash.Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related topicsI cannot change the number of times that my device rings, 67Mute a callDuring a call, press the key on the top of your device.To turn off mute, press the key again.Place a call on holdIf your BlackBerry® device is connected to a CDMA network, you cannot place a call on hold.During a call, press the key > Hold.To resume a call, press the key > Resume.RIM Confidential and Proprietary Information - Approved Third Parties50
Turn on the speakerphoneCAUTION: Do not hold the BlackBerry® device near your ear while you use the speakerphone. Hearing damage can occur. Formore information, see the Safety and Product Information booklet for your device.During a call, press the key on the keyboard.To turn off the speakerphone, press the key again.Related topicsBluetooth technology, 245Dial an extension1. Press the X key.2. Type the extension number.Dial using numbers or lettersWhen you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on aconventional phone keypad.• To type a number, press a number key.• To type a letter, press and hold the Alt key. Press the letter key.Switch applications during a callDuring a call, press the key > Switch Application.Note: If you switch to a different application and you want to end the call, press the key.About using a headsetYou can purchase an optional headset to use with your BlackBerry® device.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.Depending on your device model, you might be able to use a headset button to make a call using a voice command.Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume ofaudio or video files.For more information about using the headset, see the documentation that came with your headset.RIM Confidential and Proprietary Information - Approved Third Parties51
Emergency callsAbout emergency calls and Emergency Callback ModeIf you are outside of a wireless coverage area and the SOS wireless coverage indicator appears at the top of the screen, you cancall only emergency numbers. Your BlackBerry® device is designed to allow emergency calls even when your device is locked.Depending on your device model and the wireless network that your device is connected to, your device is also designed toallow emergency calls when the SIM card is not inserted. If the connection to the wireless network is turned off when youinitiate an emergency call, your device is designed to connect to the wireless network automatically. You can make emergencycalls by typing only official emergency access numbers (for example, 911 or 112).Note: You should not rely on any wireless device for essential communications, including medical emergencies. Emergencynumbers may vary by location and emergency calls may be blocked or impeded by network, environmental, or interferenceissues.If your device is connected to a CDMA network, when you end an emergency call, your device enters Emergency CallbackMode. This mode allows the operator to call you back or find your approximate location. Depending on your wireless serviceprovider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In Emergency CallbackMode, you cannot send and receive messages or browse web pages.If your device supports GPS and you make an emergency call, an emergency operator might be able to use GPS technology tofind your approximate location.Make an emergency callDo one of the following:•If your screen or BlackBerry® device is unlocked, from the Home screen, press the key. Type the emergencynumber. Press the key.•If your device is locked, press the key > Emergency. Press the key.•If your screen is locked, press the key on the top of your device. Press the key. Type the emergency number.Press the key.VolumeAdjust the volume•To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.RIM Confidential and Proprietary Information - Approved Third Parties52
•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 50Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 132Change the default volume for callsYou can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Default Call Volume field.4. Press the key > Save.Improve sound quality during a callYou cannot change sound quality when you are using a Bluetooth® enabled headset.1. During a call, press the key > Enhance Call Audio.2. Select a bass or treble option.Improve sound quality for all callsYou cannot change sound quality when you are using a Bluetooth® enabled headset.1. From the Home screen, press the key.2. Press the key > Options > Enhanced Audio.3. Change the Phone Call Audio field or Headset Call Audio field.4. Press the key > Save.Voice mailAbout your voice mail greeting and voice mail passwordDepending on your wireless service provider, the method for changing your voice mail greeting or voice mail password mightdiffer. You should be able to access the options for changing your voice mail greeting or voice mail password when you checkyour voice mail. For more information, contact your wireless service provider.RIM Confidential and Proprietary Information - Approved Third Parties53
Check your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.1. From the Home screen, press the key.2. Press the key > Call Voice Mail.Related topicsI cannot check my voice mail, 66Change the voice mail access number and passwordIf a voice mail access number is not already set on your BlackBerry® device, you can type the access number for a differentvoice mail system.Note: If you change the voice mail password on your device, you must also call your voice mail system to change the passwordthere. Otherwise, the password for your voice mail is not updated in your voice mail system.1. From the Home screen, press the Send key.2. Press the key > Options > Voice Mail.3. Type a voice mail access number and a password.4. Press the key > Save.Related topicsI cannot check my voice mail, 66Change how many times your device rings before the call goes to voicemailTo change how many times your BlackBerry® device rings before the call is forwarded to voice mail, you must call your wirelessservice provider's voice mail system. Each wireless service provider has a different voice mail system. For more information,contact your wireless service provider.1. Call your wireless service provider's voice mail system.2. Listen to your options and follow the audible prompts.Related topicsI cannot change the number of times that my device rings, 67Speed dialSet up speed dial for a contact1. From the Home screen, press the Send key.RIM Confidential and Proprietary Information - Approved Third Parties54
2. Press the key > View > Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call using speed dial, from the Phone application, the Home screen, a message, or a message list, press and hold thekey that you assigned to the contact.Change the contact that is assigned to a speed dial key1. From the Home screen, press the key.2. Press the key > View > Speed Dial List.3. Highlight a contact or phone number.4. Press the key.•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dialkey.• To delete the contact from the Speed Dial Numbers list, click Delete.Call waiting, call forwarding, and call blockingTurn on call waitingTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the key.2. Press the key > Options > Call Waiting.3. Select the Enabled check box.4. Press the key > Save.To turn off call waiting, clear the Enabled check box.About call forwardingDepending on your wireless service provider, one or more call forwarding phone numbers might already be available on yourSIM card or BlackBerry® device. You might not be able to change or delete these phone numbers or add new ones.For more information, contact your wireless service provider.RIM Confidential and Proprietary Information - Approved Third Parties55
Forward callsTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the key.2. Press the key > Options > Call Forwarding.•To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Callsfield to a call forwarding number.• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and IfNot Reachable fields to a call forwarding number.3. Press the key > Save.Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.To stop forwarding calls, change the Forward Calls field to Never.Add, change, or delete a call forwarding numberTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® device for this service.1. From the Home screen, press the Send key.2. Press the key > Options > Call Forwarding.3. Press the key.•To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Changethe phone number. Press the key on the keyboard.•To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.4. Press the key > Close.About call blockingThe blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also blockall outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.To use the blocked calling feature, your BlackBerry® device must use a SIM card, and your wireless service provider must set upyour SIM card for this service and provide you with a call blocking password. Depending on your wireless service provider andwireless network, this feature might not be supported.Block callsTo perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIMcard for this service and provide you with a call blocking password.RIM Confidential and Proprietary Information - Approved Third Parties56
1. From the Home screen, press the key.2. Press the key > Options > Call Barring.3. Highlight a call blocking option.4. Press the key > Enable.5. Type your call blocking password.To stop blocking calls, highlight a call blocking option. Press the key > Disable.Change the call blocking password1. From the Home screen, press the key.2. Press the key > Options > Call Barring.3. Press the key > Change Password.Fixed dialing and smart dialingDepending on your wireless service provider and wireless network, this feature might not be supported.About fixed dialingIf you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergencyaccess numbers (for example, 911 or 112).If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixeddialing list.To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM cardPIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.Turn on fixed dialingTo perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIMcard for this service and provide you with a SIM card PIN2 code.1. From the Home screen, press the key.2. Press the key > Options > FDN Phone List.3. Press the key > Enable FDN Mode.4. Type your PIN2 code.5. Press the key on the keyboard.To turn off fixed dialing, press the key > Disable FDN Mode.RIM Confidential and Proprietary Information - Approved Third Parties57
Related topicsI cannot make or receive calls, 66Add, change, or delete a contact in your fixed dialing listTo perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM cardPIN2 code.1. From the Home screen, press the Send key.2. Press the key > Options > FDN Phone List.•To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phone number.•To change a contact, press the key > Edit. Change the contact information.•To delete a contact, highlight a contact. Press the key > Delete.3. Press the key > Save.About smart dialingWith the smart-dialing feature, you can set a default country code and area code for phone numbers so that you do not haveto dial a country code and area code each time that you make a call, unless the country code or area code are different fromthe default codes that you set. Some country codes are not supported by the smart-dialing feature.In the smart-dialing options, you can also specify the main phone number for an organization that you call frequently so thatyou can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from thatorganization to your contact list, when you add their phone numbers, you can type only the extensions instead of typing outthe main phone number for the organization.Related topicsI cannot make or receive calls, 66Set the default country code and area code1. From the Home screen, press the key.2. Press the key > Options > Smart Dialing.3. Set the Country Code and Area Code fields.4. If necessary, set the Local Country Code field and International Dialing Digits field.5. In the National Number Length field, set the default length for phone numbers in your country.6. Press the key > Save.Note: When you determine the default length for phone numbers, include your area code and local number, but do notinclude your country code or the National Direct Dialing prefix.Set options for dialing extensions1. From the Home screen, press the key.RIM Confidential and Proprietary Information - Approved Third Parties58
2. Press the key > Options > Smart Dialing.3. In the Number field, type the main phone number for an organization.4. In the Wait For field, set how long your BlackBerry® device waits before dialing an extension.5. In the Extension Length field, set the default length for extensions.6. Press the key > Save.Conference callsAbout conference callsYou can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service hasprovided you with a conference call bridge number, you can create conference call meetings in the calendar on your device orcomputer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting witha one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference callbridge number and access codes. If you do not have a conference call bridge number, you can create a conference call bycalling other contacts and joining the calls together.Make a conference callDepending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry® device is connected to a CDMA network, you cannot join more than two contacts to a conference call.1. During a call, press the key > Add Participant.2. Type a phone number or highlight a contact.3. Press the key.4. During the new call, press the key to join your first contact to the conference call.5. To join another contact to the call, repeat steps 1 to 4.Related topicsPlace a call on hold, 50Create a phone number link for a conference call1. Type a phone number for the conference call bridge.2. Type X and the access code.Speak privately with a contact during a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference callmeeting in the calendar.RIM Confidential and Proprietary Information - Approved Third Parties59
1. During a conference call, press the key > Split Call.2. Click a contact.To return to the conference call, press the key > Join.Disconnect a contact from a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference callmeeting in the calendar.1. During a conference call, press the key > Drop Call.2. Click a contact.Leave a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference callmeeting in the calendar.If you make a conference call, you can leave the conference call and the call continues without you. Depending on yourwireless service provider, this feature might not be supported.During a conference call, press the key > Transfer or FlashCall logsAbout call logsCall logs appear in the phone application and show the status of recent calls by showing either a missed call indicator, placedcall indicator or received call indicator. A call log also includes the date of the call, the phone number, and the estimatedduration of the call. For more information about the exact duration of a call, contact your wireless service provider.The phone list view option allows you to sort how call logs appear in the phone application. Depending on how you set yourcall logging options, you can also view call logs in the messages application. Depending on your theme, when you miss a call, amissed call indicator might also appear at the top of the Home screen.You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it is stored on yourBlackBerry® device for 30 days.Send a call log1. From the Home screen, press the key.2. Click the call log icon.3. Highlight a call log.RIM Confidential and Proprietary Information - Approved Third Parties60
4. Press the key > View > History.5. Press the key > Forward.Delete call logs1. From the Home screen, press the key.2. Click the Call Log icon.3. Do one of the following:• To delete a single call log, highlight a call log.• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up ordown. Release the Shift key.4. Press the key > Delete.Add, change, or delete call log notes1. From the Home screen, press the key.2. Click the call log icon.3. Highlight a call log.4. Press the key > View > History.5. Click a call log.6. Press the key.•To add notes, click Add Notes. Type call notes.• To change notes, click Edit Notes. Change the call notes.•To delete notes, click Edit Notes. Press the key > Clear Field.7. Press the key > Save.View call logs in the Messages application1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.•To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.RIM Confidential and Proprietary Information - Approved Third Parties61
Multiple phone numbersAbout multiple phone numbersWhen you have multiple phone numbers associated with your BlackBerry® device, you can switch the phone number that youuse as your active phone number. You have multiple phone numbers associated with your device if one of the followingsituations applies:• Your device uses a SIM card and your SIM card supports more than one phone number.• Your wireless service provider has set up your device to support more than one phone number.• Your wireless service provider has provided you with a phone number, and your organization has provided you with aBlackBerry® MVS Client phone number.If your SIM card supports more than one phone number, you can make calls using your active phone number only, but youreceive calls to all phone numbers. If you are already on a call, you receive calls to your active phone number only, and anycalls that you receive to your other phone numbers receive a busy signal or are sent to voice mail.If your wireless service provider has set up your device to support more than one phone number, you can make calls andreceive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busysignal or are sent to voice mail.If your wireless service provider has provided you with a phone number, and your organization has provided you with aBlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to allphone numbers. If you are already on a call, you can receive calls to all phone numbers.If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top ofthe screen in the phone application is the phone number that you use to send and receive text messages.You can change call waiting, call forwarding, and voice mail options for each phone number associated with your device.Switch the active phone number1. From the Home screen, press the key.2. Click the area at the top of the screen, above the tabs.3. Click the phone number that you want to set as the active phone number.Related topicsMy phone number appears as Unknown in the Phone application, 66I cannot make or receive calls, 66RIM Confidential and Proprietary Information - Approved Third Parties62
Phone optionsTurn on dialing from the Lock screen1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Allow Outgoing Calls While Locked check box.4. Press the key > Save.Sort phone numbers or contacts on the Phone screen1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.•To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.• To sort contacts alphabetically by contact name, change the Phone List View field to Name.• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.3. Press the key > Save.Hide or display your phone number when you make callsYour wireless network can override the option that you choose.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.•To hide your phone number when you make calls, change the Restrict My Identity field to Always.• To display your phone number when you make calls, change the Restrict My Identity field to Never.• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict MyIdentity field to Network Determined.3. Press the key > Save.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties63
Change how you answer or end calls with the holster or the slider1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.•To answer calls automatically when you remove your BlackBerry® device from the holster or when you open the slider,change the Auto Answer Calls field to Out of Holster, Slide Open, or Both.• To stop answering calls automatically when you remove your device from the holster or when you open the slider,change the Auto Answer Calls field to Never.• To end calls automatically when you insert your device in the holster or when you close the slider, change the Auto EndCalls field to Into Holster, Slide Close, or Both.• To stop ending calls automatically when you insert your device in the holster or when you close the slider, change theAuto End Calls field to Never.3. Press the key > Save.Reset a call timerA call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact yourwireless service provider.1. From the Home screen, press the key.2. Press the key > Status > Last Call or Total Calls > Clear Timer.3. Press the key > Save.About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level andfrequency response to be picked up by hearing aids that are equipped with telecoils.Turn on hearing aid mode1. From the Home screen, press the key.2. Press the key > Options > Hearing Aid Mode.3. Change the Mode Enabled field to Telecoil.4. Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.About TTY supportWhen you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second,you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to textthat you can read on your TTY device.RIM Confidential and Proprietary Information - Approved Third Parties64
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTYdevice to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with yourBlackBerry device, visit www.shopblackberry.com.Turn on TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY Mode field to Yes.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.To turn off TTY support, change the TTY Mode field to No.Phone shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Change your ring tone From the Home screen, press the key. Press the key > PhoneRing Tones.Check your voice mail Press and hold 1.Send an incoming call to voice mail when yourBlackBerry® device is inserted in a holsterPress and hold the Volume Down key on the right side of your device.Set up speed dial for a contact From the Home screen or in the phone application, press and hold the keythat you would like to assign speed dial to.Add an extension to a phone number Press the Alt key and X. Type the extension number.Type a letter in a phone number field Press the Alt key and the letter key.Insert a plus sign (+) when typing a phone number Press OTurn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.Change the active phone number From the Home screen, press the key. Click your phone number atthe top of the screen. Click a phone number.RIM Confidential and Proprietary Information - Approved Third Parties65
Troubleshooting: PhoneI cannot make or receive callsTry performing the following actions:•Verify that your BlackBerry® device is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in yourfixed dialing list or turn off fixed dialing.• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phonenumber, including the country code and area code, for your contact.• If you are not receiving calls, verify that call blocking and call forwarding are turned off.• Your device or your SIM card might support more than one phone number, even if you only have one phone number.Verify that your phone number is set as your active phone number.• If you have more than one phone number associated with your device, verify that the phone number that you want tomake calls from and receive calls to is set as your active phone number.Related topicsFixed dialing and smart dialing, 57Call waiting, call forwarding, and call blocking, 55Switch the active phone number, 62My phone number appears as Unknown in the Phone applicationIf your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phonenumber appears in the Phone application.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight the phone number.4. Press the key > Edit SIM Phone Number.5. Type your phone number.6. Click OK.I cannot check my voice mailTry performing the following actions:• If you have more than one phone number associated with your BlackBerry® device and you are trying to check yourvoice mail using a shortcut key, your device calls the voice mail access number for your active phone number. Check thevoice mail for your alternate phone number.RIM Confidential and Proprietary Information - Approved Third Parties66
• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact yourwireless service provider or administrator.Related topicsSwitch the active phone number, 62I cannot make calls using a voice commandTry performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetoothenabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerrydevice.• Verify that your screen is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have setin the language options. Certain languages might not be supported.Related topicsBluetooth technology, 245Change the language for voice commands, 69I cannot change the number of times that my device ringsDepending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry® devicerings before the call is picked up by voice mail. For more information, contact your wireless service provider.Some features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected by items such as your device model andwireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appearsbeside the option field.For more information about the features that are available on your device, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related topicsFeature availability, 27RIM Confidential and Proprietary Information - Approved Third Parties67
Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related topicsI cannot make calls using a voice command, 67Available voice commands"Call <contact name or phone number>"Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kitor wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetoothtechnology. You cannot make calls to emergency numbers using voice commands."Call <contact name> <phone number type>"Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contacthas a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phonenumber."Call extension <extension number>"Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dialextensions only within your company."Check my phone number"If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your activephone number."Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your device is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you.RIM Confidential and Proprietary Information - Approved Third Parties68
"Cancel"Say this voice command to close the voice dialing application.Related topicsSet options for dialing extensions, 58Change the language for voice commandsWhen you change the language for voice commands, you change the language for voice prompts and the language that youuse to make a voice command.1. On the Home screen or in a folder, click the Options icon.2. Click Typing & Input > Language and Text Input.3. Change the Voice Dialing Language field.4. Press the key > Save.Related topicsMy device does not recognize names or numbers in voice commands, 70Turn off choice lists for voice commandsIf your BlackBerry® device identifies more than one possible match to a voice command, your device presents you with a list ofpossible matches, or a choice list. You can turn off choice lists so that your device always selects the best match and dials thephone number automatically.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. Set the Choice Lists field to Always Off.4. Press the key > Save.Change the options for voice promptsAfter you say a voice command, voice prompts might prompt you for further information or clarification, or voice promptsmight read out instructions that appear on the screen.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.• To turn off voice prompts, change the Audio Prompts field to No Prompts.• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change theAudio Prompts field to Detailed Prompts.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties69
Improve voice recognitionYou can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. In the Voice Adaptation section, click Start.4. Complete the instructions on the screen.Troubleshooting: Voice dialingI cannot make calls using a voice commandTry performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If you are using a Bluetooth® enabled device, such as a handsfree car kit or wireless headset, verify that the Bluetoothenabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerrydevice.• Verify that your screen is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have setin the language options. Certain languages might not be supported.Related topicsBluetooth technology, 245Change the language for voice commands, 69My device does not recognize names or numbers in voice commandsTry performing the following actions:• Say the first name and the last name of your contact.• Improve voice recognition of numbers.Related topicsImprove voice recognition, 70RIM Confidential and Proprietary Information - Approved Third Parties70
MessagesEmailSet up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmationmessage. To view and manage your email messages, on the Home screen, click the Messages icon.Note: In some cases, you might see the following options. If so, select one of the options.•Internet Mail Account: Use this option to associate your BlackBerry® device with one or more existing email accounts (forexample, Google Mail™ or Windows Live™ Hotmail®) or to create a new email address for your device.•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate yourdevice with your work email account using the BlackBerry® Enterprise Server.If you are trying to set up an Internet email account (for example, Google Mail or Windows Live Hotmail) or a new emailaddress for your device, and do not see this option, contact your administrator or wireless service provider.Related topicsChange options for your personal email account, 79Composing and sending emailSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send.Related topicsSearch for a contact in your organization's address book, 182Personal distribution lists, 186I cannot send messages, 117Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.RIM Confidential and Proprietary Information - Approved Third Parties71
•To change the message, click Edit. Change the message. Press the key > Send.•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.Press the key > Send.•To resend the message without changing it, click Resend.Related topicsI cannot send messages, 117Reply to or forward an email or PIN messageIn a message, press the key.•To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related topicsI cannot send messages, 117Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.•To ignore the suggested spelling, press the key.•To ignore all instances of the suggested spelling, press the key > Ignore All.•To add the word to the custom dictionary, press the key > Add To Dictionary.•To stop checking spelling, press the key > Cancel Spell Check.Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Attach a file to an emailTo attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your administrator.When you are composing an email, press the key > Attach > File.•To attach a file that is saved on your BlackBerry device or media card, find and click the file.•To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. Ifnecessary, type the credentials that you use to connect to your organization's network.RIM Confidential and Proprietary Information - Approved Third Parties72
Attach a contact to a messageYou can attach a contact to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related topicsI cannot attach a file to a text message, 121Add or change your signatureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages icon.2. Press the key > Options.•For a work email account, click Email Preferences. If the Message Services field appears, change this field to theappropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, placeyour cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save.Your signature is added to your email after you send it.Change the email address that you use to send messages or meeting invitations1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.4. Press the key > Save.Delete the disclaimer from an emailIf your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server mightadd a disclaimer to your email after you send it.When you are composing an email, press the key > Remove Disclaimer.To add the disclaimer again, press the key > Add Disclaimer.Delete the original text from a reply messageWhen you are replying to a message, press the key > Delete Original Text.RIM Confidential and Proprietary Information - Approved Third Parties73
Set the importance level for a messageYou can set the importance level for an email, a PIN message, or a text message.1. When you are composing a message, press the key > Options.2. Change the Importance field.3. Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Viewing and replying to emailAbout email account iconsDepending on your wireless service plan or administrator, you might be able to associate your BlackBerry® device with a workemail account and one or more personal email accounts. If you associate your device with more than one email account,multiple email account icons might appear on your device, in addition to the main Messages icon. For more information aboutassociating your device with more than one email account, visit www.blackberry.com/docs/smartphones and click the linkunder Email Setup.Depending on your theme, a separate icon might appear for text messages.Search for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View email in plain text format1. On the Home screen, click the Messages icon.RIM Confidential and Proprietary Information - Approved Third Parties74
2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Enable HTML Email check box.5. Press the key > Send.View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.Mark a message as opened or unopenedOn the Home screen, click the Messages icon.•To mark a message as opened or unopened, highlight the message. Press the key > Mark Opened or MarkUnopened.•To mark all messages that are prior to a specific date as opened, highlight a date field. Press the key > Mark PriorOpened.Save a message1. On the Home screen, click the Messages icon.2. Highlight a message.3. Press the key > Save.Delete messagesOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.•To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger upor down. Release the Shift key. Press the key > Delete Messages.•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computerduring email reconciliation.About flagsYou can add flags to email that you receive or send as a reminder to you or the recipients to follow up with the messages. Youcan use flags of different colors, add follow-up notes, and set due dates so that your BlackBerry® device reminds you to returnto the email.RIM Confidential and Proprietary Information - Approved Third Parties75
If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags,changes that you make to flags on your device should be reflected in the email application on your computer. Likewise,changes that you make to flags in the email application on your computer should be reflected on your device.If wireless email reconciliation is turned off, you can still manage flags for email on your device.Add, change, or remove a flagWhen you are composing or viewing an email, press the key.•To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.•To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.•To remove a flag, click Clear Flag.Note: If you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® device andare not sent to the recipient.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.•To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.• To change how many messages can fit on the screen, change the Display Message Header On field.3. Press the key > Save.Group email by subject1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Display Style field to Group by Subject.4. Press the key > Save.To stop grouping email by subject, change the Display Style field to Single Messages.Use color to differentiate work messages from other messagesTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message Categorization.3. In the Message Outline Colors section, do any of the following:• To set an outline color for email that is sent to your BlackBerry device through a BlackBerry Enterprise Server, changethe Enterprise Messages field.RIM Confidential and Proprietary Information - Approved Third Parties76
• To set an outline color for your other messages, change the Other Messages field.4. Press the key > Save.Note: PIN messages might use the outline color that you have set for your work email. For more information, contact youradministrator.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.4. Press the key > Save.Hide messages from the Messages applicationYou can prevent messages from specific email accounts from appearing in the Messages application. You can also set aseparate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might alreadyappear by default.1. On the Home screen, click the Messages icon.2. Press the key > Options > Inbox Management.•To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or moreemail accounts.• To hide text messages, in the Other Message Types section, clear the Text Messages check box.3. Press the key > Save.Filing emailAbout synchronization of email folders:You can add, change, or delete email folders in the email application on your computer or in the Messages application on yourBlackBerry® device.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports thisfeature, changes that you make to email folders are synchronized over the wireless network.If wireless email reconciliation is turned off or is not available for your device, you can make folder changes in the emailapplication on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry®Desktop Software. For more information about email reconciliation, see the Help in the BlackBerry Desktop Software.Related topicsReconcile email over the wireless network, 13File an email:To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Highlight an email.RIM Confidential and Proprietary Information - Approved Third Parties77
3. Press the key > File.4. Highlight a folder.5. Press the key > File.Related topicsReconcile email over the wireless network, 13I cannot file email, 119Add, move, rename, or delete an email folder :To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Highlight a folder.4. Press the key.•To add a folder, click Add Folder.• To move a folder, click Move Folder. Click the new location.• To rename a folder, click Rename Folder.• To delete a folder, click Delete Folder.Forward messages from a specific email folder to your device:To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Select the check box beside an email folder.6. Press the key > Save.Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the emailapplication on your computer, appears on your BlackBerry device.Related topicsStop storing messages sent from your computer on your device, 82Hide filed email from the message inbox:1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Filed Messages check box.4. Press the key > Save.View filed messages:1. On the Home screen, click the Messages icon.2. Press the key > View Folder.RIM Confidential and Proprietary Information - Approved Third Parties78
3. Click a folder.Email optionsSet an out-of-office replyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Use Out Of Office Reply check box.5. In the field that appears, type a reply.6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.7. Press the key > Save.To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.Change options for your personal email accountDepending on your wireless service provider, you might not be able to change some options for your personal email account.You can change options for each personal email account that you added to your BlackBerry® device. You can create emailfilters, synchronize your contacts, change your signature or display name, and more.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Account Management.3. Click the email account that you want to change options for.For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link underEmail Setup.Turn on or turn off read receiptsDepending on your wireless service provider or administrator, you might not be able to perform this task, or some of theoptions might not appear.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. To set whether your BlackBerry® device sends a read receipt or delivery receipt when a sender requests it, change theSend Read Receipts field.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties79
Stop loading pictures in HTML email messagesBy default, your BlackBerry® device automatically downloads and displays inline pictures that are embedded in HTML emailmessages.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Download Images Automatically check box.5. Press the key > Save.To view pictures in an HTML email message, press the key > Get Images.Turn off the prompt that appears before downloading external pictures in HTML emailmessagesSome HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® device prompts youbefore downloading external pictures.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Confirm External Image Download check box.5. Press the key > Save.Receive only the first section of long email messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Auto More check box.4. Press the key > Save.To download more of an email, press the key > More or More All.Open a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.RIM Confidential and Proprietary Information - Approved Third Parties80
• To hide the new message indicator, clear the Display New Message Indicator check box.•To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Stop displaying recent contacts in email address fieldsBy default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, yourBlackBerry® device displays the email addresses of recent contacts who are not in your contact list.1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Show Recent Contacts When Composing Email check box.4. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.View call logs in the Messages application1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.•To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.Storing and forwarding emailSet how long your device stores messages:1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related topicsSome messages no longer appear on my device, 119RIM Confidential and Proprietary Information - Approved Third Parties81
Stop storing messages sent from your computer on your device:To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Clear the check box beside the Sent Items folder.6. Press the key > Save.Stop storing messages sent from your device on your computer:To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Save Copy In Sent Folder check box.5. Press the key > Save.Stop forwarding email to your device:To perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Send Email to Handheld check box.5. Press the key > Save.To forward email to your BlackBerry device again, select the Send Email to Handheld check box.Email filtersAbout email filtersYou can create email filters to specify which email is forwarded to your BlackBerry® device and which remains in the emailapplication on your computer.Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multipleemail filters that could apply to the same email, you must decide which one should be applied first by placing that filter higherin the list.RIM Confidential and Proprietary Information - Approved Third Parties82
Create an email filterTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.For information about completing this task for a personal email account that you have on your BlackBerry device (such asGoogle Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Press the key > New.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Create an email filter based on a contact or subject1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > Filter by > Sender or Subject.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Options for email filtersOption DescriptionFrom Specify one or more contacts or email addresses that the emailfilter should search for in the From field of your email. Separatemultiple contacts or email addresses with a semicolon (;). Tospecify that the email filter should search for all contacts oremail addresses that contain specific text, type the text anduse an asterisk (*) as a wildcard character to represent the restof the contact or email address.Sent to Specify one or more contacts or email addresses that the emailfilter should search for in the Sent To field of your email.Separate multiple contacts or email addresses with asemicolon (;). To specify that the email filter should search forRIM Confidential and Proprietary Information - Approved Third Parties83
Option Descriptionall contacts or email addresses that contain specific text, typethe text and use an asterisk (*) as a wildcard character torepresent the rest of the contact or email address.Subject Specify the text that the email filter should search for in theSubject field of your email.Message Specify the text that the email filter should search for in thebody of your email.Sent directly to me Set whether the email filter applies to email that includes youremail address in the To field.Cc to me Set whether the email filter applies to email that includes youremail address in the CC field.Bcc to me Set whether the email filter applies to email that includes youremail address in the BCC field.Importance Set the importance level of email that the email filter appliesto.Sensitivity Set the sensitivity level of email that the email filter applies to.Action Set whether email that the email filter applies to is forwardedto your BlackBerry® device. If email is forwarded, specifywhether it is forwarded with high importance or with the emailheader only.Turn on an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Select the check box beside an email filter.4. Press the key > Save.Change, prioritize, or delete an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Highlight an email filter.4. Press the key.•To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.•To prioritize an email filter, click Move. Click the new location.• To delete an email filter, click Delete.RIM Confidential and Proprietary Information - Approved Third Parties84
Synchronizing emailAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wirelessnetwork.The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the emailapplication on their computer over the wireless network. When a subscriber files or deletes email messages on theirsmartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make toemail message in the email application on their computer should be reflected on the smartphone.In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or emailcannot be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turnedoff these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize theirorganizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Reconcile email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of theBlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerryDesktop Software.Delete email on your device and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.RIM Confidential and Proprietary Information - Approved Third Parties85
5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related topicsDelete messages, 75Empty the deleted items folder on your computer from your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and inthe email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device orthe email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Related topicsSynchronize organizer data over the wireless network, 175Some characters in calendar entries do not appear correctly after synchronization, 179Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties86
PIN messagesAbout PIN messagesA PIN uniquely identifies BlackBerry® devices and BlackBerry enabled devices on the wireless network. If you have a contactwho uses a BlackBerry device or a BlackBerry enabled device and you know that contact's PIN, you can send them PINmessages. PIN messages are not routed through your email account.When your PIN message is delivered to the recipient, in a message inbox, a D appears with a check mark beside the PINmessage.Find your PINDo one of the following:• On the Home screen or in a folder, click the Options icon. Click Device > Device and Status Information.• In a message, type mypin followed by a space.Composing and sending PIN messagesCompose and send a PIN message1. On the Home screen, click the Messages icon.2. Press the key > Compose Other > Compose PIN.3. In the To field, do one of the following:• Type a PIN. Press the key on the keyboard.•If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on thekeyboard.4. Type a message.5. Press the key > Send.Related topicsPersonal distribution lists, 186I cannot send messages, 117I cannot send messages, 117Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.RIM Confidential and Proprietary Information - Approved Third Parties87
•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.Press the key > Send.•To resend the message without changing it, click Resend.Related topicsI cannot send messages, 117Reply to or forward an email or PIN messageIn a message, press the key.•To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related topicsI cannot send messages, 117Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.•To ignore the suggested spelling, press the key.•To ignore all instances of the suggested spelling, press the key > Ignore All.•To add the word to the custom dictionary, press the key > Add To Dictionary.•To stop checking spelling, press the key > Cancel Spell Check.Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Attach a contact to a messageYou can attach a contact to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related topicsI cannot attach a file to a text message, 121Set an importance level for received PIN messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.RIM Confidential and Proprietary Information - Approved Third Parties88
3. Select the Display PIN Messages in Red check box.4. Press the key > Save.Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.Create a link for a PINYou can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.When you are typing text, type pin: and the PIN.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Viewing and replying to PIN messagesSearch for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.RIM Confidential and Proprietary Information - Approved Third Parties89
Save a message1. On the Home screen, click the Messages icon.2. Highlight a message.3. Press the key > Save.Delete messagesOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.•To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger upor down. Release the Shift key. Press the key > Delete Messages.•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computerduring email reconciliation.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.•To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.• To change how many messages can fit on the screen, change the Display Message Header On field.3. Press the key > Save.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.4. Press the key > Save.PIN message optionsSet how long your device stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related topicsRIM Confidential and Proprietary Information - Approved Third Parties90
Some messages no longer appear on my device, 119Open a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.•To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.Text messagesAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.Depending on your wireless service provider, this feature might not be supported.Depending on the typing input language that you use to type your text messages, your messages might display to yourrecipients differently than you expect.Depending on your wireless service provider, you might also be able to send and receive the following media files in textmessages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.RIM Confidential and Proprietary Information - Approved Third Parties91
If you have more than one phone number associated with your BlackBerry® device, your device sends text messages using thefirst phone number that appears in the My Number field in the Phone application.Composing and sending text messagesSend a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.•Press the key > Choose Contact. Click a contact.•Type a phone number that can receive text messages (including the country code and area code). For languages withnon-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.•If your BlackBerry® device is connected to a CDMA network, you can type an email address.4. Type a message.5. Press the key on the keyboard.Related topicsPersonal distribution lists, 186I cannot send messages, 117I cannot send messages, 117Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.•To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.Press the key > Send.•To resend the message without changing it, click Resend.Related topicsI cannot send messages, 117Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prevent you from accidentallysending a message if you plan to include several lines of text.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.RIM Confidential and Proprietary Information - Approved Third Parties92
4. Press the key > Save.Forward a text messageYou cannot forward text messages that contain content that is copyright protected.In a message, press the key > Forward or Forward As.Attach a file to a text message1. When you are composing a text message, press the key > Attach.2. Click one of the following menu items:•Picture•Video•Location•Audio•Voice Note•Contact•Appointment3. Click a media file.Related topicsI cannot attach a file to a text message, 121Set the importance level for text messages that you sendDepending on your wireless service provider, this option might not appear.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the MMS section, in the Message Filtering section, change the Importance field.4. Press the key > Save.Request delivery notification or read notification for a text message1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the MMS section, do one of the following:• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.• To receive notification when the recipient opens the message, select the Confirm Read check box.4. Press the key > Save.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.RIM Confidential and Proprietary Information - Approved Third Parties93
2. Highlight the message.3. Press the key > Delete.Viewing and replying to text messagesSearch for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a folder.Delete messagesOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.•To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger upor down. Release the Shift key. Press the key > Delete Messages.•To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email that you delete using the Delete Prior menu item is not deleted from the email application on your computerduring email reconciliation.Delete the history from a text messageDo one of the following:•To delete an individual message from the history, highlight the message. Press the key > Delete Message.•To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation.•To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Pressthe key > Delete.Save a media file from a text message1. In a text message, open an attachment.RIM Confidential and Proprietary Information - Approved Third Parties94
2. Press the key.3. Click Save <media type>.4. Click Save.Save a vCard contact attachment from a messageIf you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to yourcontact list.1. In a message, highlight a vCard contact attachment.2. Press the key > View Attachment.3. Press the key.4. Click one of the following items:•Add to Contacts•Update ContactRelated topicsA message, attachment, or Google Mail conversation is cut short or doesn't appear, 119Add an appointment to your calendar from a text message1. In a text message, highlight an iCalendar attachment.2. Press the key > View Appointment.3. Press the key > Add To Calendar.Change how your text messages look1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, change the Conversation Style field.4. Press the key > Save.Show names in the history of text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, select the Show Names check box.4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in thehistory of your text messages, and not in messages that you send.5. Press the key > Save.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.RIM Confidential and Proprietary Information - Approved Third Parties95
• To change the order of the subject line and sender, change the Display Order field.•To change how messages are separated, change the Separators field.• To change how many messages can fit on the screen, change the Display Message Header On field.3. Press the key > Save.Options for text messagesStop receiving text messages when roaming1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.4. Press the key > Save.Block text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or RejectAdvertisements check box.4. Press the key > Save.Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear inthe Messages application.1. On the Home screen, click the Messages icon.2. Press the key > Options > Text Messaging.3. Change the Leave Messages On SIM Card field to Yes.4. Press the key > Save.To stop storing text messages on your SIM card, change the Leave Messages On SIM Card field to No. If you change this field toNo, your text messages are deleted from your SIM card.Set how long your device stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related topicsRIM Confidential and Proprietary Information - Approved Third Parties96
Some messages no longer appear on my device, 119Turn off AutoText for text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, select the Disable AutoText check box.4. Press the key > Save.Set how long your service center attempts to send text messagesIf you send a text message and it cannot be delivered immediately, your service center tries to send the text message for thenumber of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the SMS Text section, change the Retries field.4. Press the key > Save.Set a wireless network type for sending text messagesDepending on your wireless service provider and wireless network, this feature might not be supported.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the SMS Text section, do one of the following:• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched orPacket Switched.• To use either network type to send text messages, which might be beneficial when roaming, change the Network ToSend Over field to Circuit Switched Preferred or Packet Switched Preferred.4. Press the key > Save.Open a new message automatically when you remove your device from your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Hide the new or unopened message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.•To hide the new message indicator, clear the Display New Message Indicator check box.• To hide the unopened message indicator, change the Display Message Count field to None.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties97
Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Turn off the prompt that appears when you mark messages as opened1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Opened check box.4. Press the key > Save.Cell broadcastingAbout cell broadcastingCell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to allBlackBerry® devices in a specific geographical area simultaneously. You can receive cell broadcast messages that contain aspecific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cellbroadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regularweather forecasts while another might send traffic reports.Turn on cell broadcastingTo perform this task, your BlackBerry® device must use a SIM card, and your wireless service provider must set up your SIMcard with a cell broadcast channel or provide you with the ID for a cell broadcast channel.Depending on your wireless service provider and the wireless network that your device is connected to, this feature might notbe supported.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcast Settings.3. Select the Cell Broadcasting Service check box.• If one or more cell broadcast channels appear on the screen, select the check box beside the channel.•If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Typethe channel ID and a nickname. Click OK.4. Select the check box beside a language.5. Press the key > Save.To turn off cell broadcasting, clear the Cell Broadcasting Service check box. Before you turn off cell broadcasting, verify thatyour wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on yourlocation.RIM Confidential and Proprietary Information - Approved Third Parties98
Related topicsI cannot turn on cell broadcasting, 120Stop receiving messages from a cell broadcast channelVerify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates,based on your location.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcast Settings.3. In the Channels section, highlight a cell broadcast channel.4. Press the key.•To stop receiving messages from the cell broadcast channel, click Disable.• To delete the cell broadcast channel, click Delete Channel.Rename a cell broadcast channel1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcast Settings.3. In the Channels section, highlight a cell broadcast channel.4. Press the key > Set Nickname.5. Type a name for the cell broadcast channel.6. Click OK.7. Press the key > Save.Security options for messagesBlock incoming messagesIf your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages fromcontacts within your organization, from contacts outside of your organization, or both. For more information, contact youradministrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the check box beside one or more message types.4. Press the key > Save.Note: Even though you do not receive blocked messages on your BlackBerry device, blocked messages might contribute to datausage in your wireless service plan. You can stop email messages from being forwarded to your device without contributing todata usage by turning off email message forwarding or by using email message filters.RIM Confidential and Proprietary Information - Approved Third Parties99
Allow messages from contacts in your contact list or allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.4. Press the key > Save.Add a contact to your allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. In the General section, if the Enable check box is not selected, select it.4. In the Block Incoming Messages section, select one or more message types.5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.6. Click Add.7. Press the key.8. Click one of the following menu items:•Add Email Address•Add Phone Number•Add PIN9. In the Enter new exception dialog box, type the contact information.10. Press the key on the keyboard.11. Press the key > Save.Reset a blocked message counter1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Highlight a message type.4. Press the key > Reset Count or Reset All Counts.RIM Confidential and Proprietary Information - Approved Third Parties100
AttachmentsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can previewfiles from your organization's network and save the files to your device or attach them directly to email messages withoutdownloading them. You can use the Files application to view a list of all the files that are saved on your device. You can alsorename, move, and delete files on your organization's network from your device.To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,that are designed for use on BlackBerry devices.Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related topicsI cannot turn on cell broadcasting, 120Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a web page, do one of the following:•If there is only one attachment in a message or calendar entry, press the key.•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.•If you are downloading a file from a web page, press the key.2. Click Download Attachment or Download File.3. Highlight the folder that you want to save the file or attachment in.4. Press the key > Select Here.RIM Confidential and Proprietary Information - Approved Third Parties101
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >Cancel Download.Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.Related topicsI cannot attach a file to a text message, 121Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Get Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.RIM Confidential and Proprietary Information - Approved Third Parties102
vCard contact attachmentsAbout vCard contact attachmentsvCard® contact attachments (.vcf files) contain information for a specific contact. When you add a vCard contact attachment toan email message, recipients of your email message can view your contact information or add it to the contact list on theirBlackBerry® device. When you open an email message that contains a vCard contact attachment, a book icon appears at theend of the message with the name of the attached contact.Save a vCard contact attachment from a messageIf you receive a vCard® contact attachment in a message, you can save it so that the contact information is added to yourcontact list.1. In a message, highlight a vCard contact attachment.2. Press the key > View Attachment.3. Press the key.4. Click one of the following items:•Add to Contacts•Update ContactRelated topicsA message, attachment, or Google Mail conversation is cut short or doesn't appear, 119S/MIME-protected messagesS/MIME-protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messagesto add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures aredesigned to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a messageusing your private key, recipients use your public key to verify that the message is from you and that the message has not beenchanged.Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public keyto encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your deviceuses the email address in your contact list to locate a PGP® key or certificate for the contact.RIM Confidential and Proprietary Information - Approved Third Parties103
Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Related topicsSome signing and encryption options are not available on my device, 109Encrypt a message with a pass phraseYour BlackBerry® device can encrypt email and PIN messages using a pass phrase shared between the sender and recipient.1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.2. Press the key > Options.3. Select the Use Password-Based Encryption check box.4. In the Allowed Content Ciphers section, select the check box beside one or more allowed content ciphers.5. If you are signing the message, in the Signing Options section, select a certificate.6. Press the key > Save.7. Type your message.8. Press the key > Send.9. Type a pass phrase to encrypt the message.10. Confirm the pass phrase.11. Click OK.Using a secure method, let the recipient know what the pass phrase is.Attach a certificate to a messageYou can attach a certificate to email and PIN messages.1. When composing a message, press the key > Attach > Certificate.2. Highlight a certificate.3. Press the key > Continue.Download the certificate used to sign or encrypt a messageIf a certificate is not included in a received message or is not already stored in the key store on your BlackBerry® device, youcan download the certificate.1. In a message, highlight the encryption indicator or a digital signature indicator.2. Press the key > Fetch Sender’s Certificate.Add a certificate from a message1. In a message, highlight a digital signature indicator.2. Press the key > Import Sender’s certificate.RIM Confidential and Proprietary Information - Approved Third Parties104
Add a certificate from an attachment1. In a message, click the certificate attachment.2. Click Retrieve Certificate Attachment.3. Click the certificate.4. Click Import Certificate.Attachment indicators in S/MIME-protected messagesIndicator DescriptionThe message includes a certificate attachment.The message includes multiple certificate attachments.The message includes a certificate server attachment.Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the certificate used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's Certificate or Display Encryption Certificate.View encryption information for a weakly encrypted message1. In a weakly encrypted message, highlight the encryption status indicator.2. Press the key > Encryption Details.S/MIME-protected message statusDigital signature indicators for S/MIME-protected messagesIndicator DescriptionYour BlackBerry® device verified the digital signature.Your device cannot verify the digital signature.Your device requires more data to verify the digital signature.RIM Confidential and Proprietary Information - Approved Third Parties105
Indicator DescriptionYour device trusts the certificate chain.The sender’s email address does not match the email addressof the certificate subject, or the sender’s certificate is revoked,is not trusted, cannot be verified, or is not on your device.The certificate is weak, the certificate status is not current, oryour device requires more data to verify the trust status of thecertificate.The sender’s certificate is expired.Encryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.S/MIME-protected message optionsChange your signing or encryption certificateYour BlackBerry® device uses your encryption certificate to encrypt messages in the Sent Items folder and includes yourencryption certificate in messages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. In the Signing Options section or the Encryption Options section, change the Certificate field.4. Press the key > Save.Related topicsSome signing and encryption options are not available on my device, 109Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing andretrieve encrypted attachment information field to Automatically.RIM Confidential and Proprietary Information - Approved Third Parties106
• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing andretrieve encrypted attachment information field to Manually.•To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allowencrypted attachment viewing and retrieve encrypted attachment information field to Never.3. Press the key > OK.Change the default signing and encryption optionYour BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contactthat you have not sent a message to or received a message from previously. If you have sent a message to or received amessage from the contact previously, your device tries to use the signing and encryption option that was used for the lastmessage.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Default Encoding field.4. Press the key > Save.Related topicsSome signing and encryption options are not available on my device, 109About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports thisfeature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward, or reply to, based on the classification that you assign to themessage. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and the full description for the classification in the body of the message. You can also view the abbreviationand full description for the classification for a sent message in the sent items folder.Change the default message classificationTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and youradministrator must turn on message classifications.Your BlackBerry device is designed to use the default message classification when you send a message to a contact that youhave not sent a message to or received a message from previously. If you have sent a message to or received a message fromthe contact previously, your device tries to use the message classification that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties107
Change the size of S/MIME indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Message Viewer Icons field.4. Press the key > Save.Change the encryption algorithms for S/MIME-protected messagesIf a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that allrecipients are known to support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the check box beside one or more encryption algorithms.4. Press the key > Save.Request delivery notification for signed S/MIME-protected messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the Request S/MIME Receipts check box.4. Press the key > Save.Turn off the prompt that appears before an S/MIME-protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Message truncation mode field to Send Anyway or More All and Send.4. Press the key > Save.To turn on the prompt again, change the Message truncation mode field to Prompt User.Turn off the prompt that appears when you use an S/MIME certificate that is not recommendedfor use1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Clear the Warn about problems with my certificates check box.4. Press the key > Save.To turn on the prompt again, select the Warn about problems with my certificates check box.RIM Confidential and Proprietary Information - Approved Third Parties108
S/MIME-protected message troubleshootingSome signing and encryption options are not available on my deviceTry performing the following actions:•Verify that the email account that you are using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options thatyou want. Try using a different message classification.I cannot open an attachment in an encrypted messageThe attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have setoptions to prevent you from opening attachments in encrypted messages, or you might have received the message from anemail account that does not support attachments in encrypted messages.You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® LotusNotes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can read messages on yourBlackBerry device that are sent using IBM® Lotus Notes® native encryption. You might also be able to send, forward, or reply tomessages using IBM Lotus Notes native encryption.Before you can send or receive IBM Lotus Notes native encrypted messages, you must import your IBM Lotus Notes ID fileusing Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access) or using the BlackBerry® Desktop Software. Formore information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Software, see the Help in theBlackBerry Desktop Software. When you send or receive IBM Lotus Notes native encrypted messages, you might be promptedto type your IBM Lotus Notes ID password.Prerequisites: IBM Lotus Notes native encryption• Your BlackBerry® device must be associated with an email account that uses a BlackBerry® Enterprise Server for IBM®Lotus® Domino®.• Your computer must be running IBM® Lotus Notes® 7.0 or later with an email account on an IBM Lotus Domino server 7.0or later.• You must import your IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® WebAccess), or using the BlackBerry® Desktop Software.RIM Confidential and Proprietary Information - Approved Third Parties109
Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.2. If you are prompted, type your IBM® Lotus Notes® ID password.PGP protected messagesPGP protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messagesto add another level of security to email and PIN messages that you send from your BlackBerry device. Digital signatures aredesigned to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign a messageusing your private key, recipients use your public key to verify that the message is from you and that the message has not beenchanged.Encryption is designed to keep messages confidential. When you encrypt a message, your device uses the recipient’s public keyto encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Your deviceuses the email address in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Related topicsSome signing and encryption options are not available on my device, 109Encrypt a PGP protected message with a pass phraseBy default, your BlackBerry® device uses your PGP® key to encrypt messages.1. When composing a message, change the Encoding field to one that uses encryption.2. Press the key > Options.3. Change the Use Conventional Encryption field to Yes.4. Press the key > Save.Using a secure method, let the recipient know what the pass phrase is.RIM Confidential and Proprietary Information - Approved Third Parties110
Attach a PGP key to a messageYou can attach a PGP® key to email messages and PIN messages.1. When composing a message, press the key > Attach > PGP Keys.2. Highlight a PGP key.3. Press the key > Continue.Download the PGP key used to sign or encrypt a messageIf a PGP® key is not included in a received message or is not already stored in the key store on your BlackBerry® device, you candownload the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, or yourdevice might download the sender’s PGP key from the PGP Universal Server automatically.1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Fetch Sender’s PGP key.Add a PGP key from a messageIf you use the PGP® Universal Server, you might not be able to add PGP keys from messages.1. In a message, highlight a digital signature indicator.2. Press the key > Import PGP Key.Add a PGP key from an attachmentIf you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.1. In a message, click the PGP key attachment.2. Click Retrieve PGP Attachment.3. Click the PGP key.4. Click Import PGP Key.Related topicsI cannot open an attachment in an encrypted message, 109Attachment indicators in PGP protected messagesIndicator DescriptionThe message includes a PGP® key attachment.The message includes multiple PGP key attachments.The message includes a certificate server attachment.RIM Confidential and Proprietary Information - Approved Third Parties111
Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the PGP key used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key.PGP protected message statusEncryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.Digital signature indicators for PGP protected messagesIndicator DescriptionYour BlackBerry® device verified the digital signature.Your device cannot verify the digital signature.Your device requires more data to verify the digital signature.Your device trusts the sender’s PGP® key.The sender’s email address does not match the email addressin the key, or the sender’s PGP key is revoked, is not trusted,cannot be verified, or is not on your device.The key status is not current, or your device requires moredata to verify the trust status of the key.The sender’s PGP key is expired.RIM Confidential and Proprietary Information - Approved Third Parties112
PGP protected message optionsChange your signing and encryption keyYour BlackBerry® device uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP public key inmessages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Default Key field.4. Press the key > Save.Related topicsSome signing and encryption options are not available on my device, 109Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Do one of the following:• To download attachments in encrypted messages automatically, change the Allow encrypted attachment viewing andretrieve encrypted attachment information field to Automatically.• To download attachments in encrypted messages manually, change the Allow encrypted attachment viewing andretrieve encrypted attachment information field to Manually.• To prevent your BlackBerry® device from downloading attachments in encrypted messages, change the Allowencrypted attachment viewing and retrieve encrypted attachment information field to Never.4. Press the key > OK.Change the default signing and encryption optionYour BlackBerry® device is designed to use the default signing and encryption option when you send a message to a contactthat you have not sent a message to or received a message from previously. If you have sent a message to or received amessage from the contact previously, your device tries to use the signing and encryption option that was used for the lastmessage.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME or PGP.3. Change the Default Encoding field.4. Press the key > Save.Related topicsSome signing and encryption options are not available on my device, 109RIM Confidential and Proprietary Information - Approved Third Parties113
About message classificationsIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that supports thisfeature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward, or reply to, based on the classification that you assign to themessage. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and the full description for the classification in the body of the message. You can also view the abbreviationand full description for the classification for a sent message in the sent items folder.Change the default message classificationTo perform this task, your email account must use a BlackBerry® Enterprise Server that supports this feature and youradministrator must turn on message classifications.Your BlackBerry device is designed to use the default message classification when you send a message to a contact that youhave not sent a message to or received a message from previously. If you have sent a message to or received a message fromthe contact previously, your device tries to use the message classification that was used for the last message.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.4. Press the key > Save.Change the size of PGP indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message Viewer Icons field.4. Press the key > Save.Change the encryption algorithms for PGP protected messagesIf a message has multiple recipients, your BlackBerry® device uses the first selected encryption algorithm in the list that allrecipients are known to support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Select the check box beside one or more encryption algorithms.4. Press the key > Save.Turn off the prompt that appears before a PGP protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message truncation mode field to Send Anyway or More All And Send.RIM Confidential and Proprietary Information - Approved Third Parties114
4. Press the key > Save.To turn on the prompt again, change the Message truncation mode field to Prompt User.Turn off the prompt that appears when you use a PGP key that is not recommended for use1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Clear the Warn about problems with my PGP keys check box.4. Press the key > Save.To turn on the prompt again, select the Warn about problems with my PGP keys check box.Troubleshooting: PGP protected messagesSome signing and encryption options are not available on my deviceTry performing the following actions:•Verify that the email account that you are using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options thatyou want. Try using a different message classification.I cannot open an attachment in an encrypted messageThe attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have setoptions to prevent you from opening attachments in encrypted messages, or you might have received the message from anemail account that does not support attachments in encrypted messages.You cannot open an attachment in a PGP® protected message that was encrypted using the OpenPGP format by an IBM® LotusNotes® client working with PGP® Desktop Professional or that was encrypted by the PGP® Universal Server.Message shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.RIM Confidential and Proprietary Information - Approved Third Parties115
Move to the last cursor position after you close and reopen areceived email or PIN messagePress GMove to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as opened or unopened Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unopened item Press UMove to the next related message Press JMove to the previous related message Press KFile and attachment shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FRIM Confidential and Proprietary Information - Approved Third Parties116
Move to the last cursor position after closing and reopening afile or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Highlight a worksheet. Press the Enter key.View or hide columns or rows Press HIn a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slideviewPress NMove to the previous slide when viewing a presentation inslide viewPress PMove to the last cursor position after closing and reopening apresentation that you were viewing in text view or in text andslide viewPress GTroubleshooting: MessagesI cannot send messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If the menu item for sending a message does not appear, verify that you have added an email address, a PIN, or a phonenumber for your contact.• If you created an email address or added an existing email address to your device using the email setup screen in the Setupapplication, verify that you have received an activation message on your device from the BlackBerry® Internet Service. Ifyou have not received an activation message (the message might take a short period of time to arrive), in the Setupapplication, open the email setup screen to send a service book to your device.• If you have not received a registration message from the wireless network, register your device. On the Home screen or ina folder, click the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.•Generate an encryption key.• Verify that data service is turned on.RIM Confidential and Proprietary Information - Approved Third Parties117
• Resend the message.Related topicsTurn on or turn off a network connection, 234Wireless coverage indicators, 233Change or delete a contact, 182Generate an encryption key, 271Turn on or turn off data service or set roaming options, 234Resend a message, 71I am not receiving messagesTry the following actions:• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, youshould receive messages when you return to a wireless coverage area.• Reset your device. Connect to the network and try again.• If you created an email address or added an existing email address to your device using the email setup screen in the Setupapplication, verify that you have received an activation message on your device from the BlackBerry® Internet Service. Ifyou have not received an activation message (the message might take a short period of time to arrive), in the Setupapplication, open the email setup screen to send a service book to your device.• If you have not received a registration message from the wireless network, register your device.On the Home screen or in afolder, click the Options icon. Click Advanced Options > Host Routing Table. Press the key > Register Now.•Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, thatyou want to receive email from.• Verify that your device is not blocking messages. For more information, contact your administrator.Related topicsTurn on or turn off a network connection, 234Wireless coverage indicators, 233Turn on or turn off data service or set roaming options, 234Options for email filters, 83Change, prioritize, or delete an email filter, 84Forward messages from a specific email folder to your device, 78I am not receiving email from personal folders on my computerIf your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool ofthe BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerryDesktop Software.RIM Confidential and Proprietary Information - Approved Third Parties118
I cannot file emailTry the following actions:•Verify that wireless email reconciliation is turned on.• If your email folders do not appear on your BlackBerry® device, reconcile your email using the email settings tool of theBlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.Related topicsReconcile email over the wireless network, 13I cannot send text messagesDepending on your wireless service plan, this feature might not be supported.Try the following actions:• Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, yourdevice should send the messages when you return to a wireless coverage area.• Verify that fixed dialing is turned off.Related topicsTurn on or turn off a network connection, 234I am not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you shouldreceive messages when you return to a wireless coverage area.Some messages no longer appear on my deviceIf the application storage on your BlackBerry® device is full or you have more than 65,000 email messages, PIN messages, andtext messages, your device deletes the oldest messages from a message list. Your device does not delete saved messages.If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,email that you delete in the email application on your computer is also deleted from your device.A message, attachment, or Google Mail conversation is cut short or doesn'tappearTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.RIM Confidential and Proprietary Information - Approved Third Parties119
•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading theattachment again.Related topicsReceive only the first section of long email messages, 80HTML email messages do not appear correctlyTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.•Try downloading external pictures. Press the key > Get Images.•Try viewing your message in plain text. Press the key > Get Plain Text.Related topicsView email in plain text format, 74Some email folders appear dimmedIf you cannot forward email from an email folder, the check box beside the folder appears dimmed.Try the following actions:• Wait for a few seconds. The email folders might become available after a short period of time.• Turn off wireless email reconciliation, and then turn it on again.Related topicsReconcile email over the wireless network, 13Email filters are not working correctlyTry the following actions:• Verify that your email filters are turned on.• Verify that your email filters appear in the order that you want your BlackBerry® device to apply them to email.Related topicsEmail filters, 82I cannot turn on cell broadcastingIf your BlackBerry® device uses a SIM card, your SIM card might not support the display languages that you have selected forcell broadcast messages.Clear the check box beside all languages that your SIM card does not support.RIM Confidential and Proprietary Information - Approved Third Parties120
I cannot attach a file to a text messageDepending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slideshow.Try the following actions:•Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).• Verify that the file is not copyright protected.• If templates are available for your BlackBerry® device, use a blank template to compose your text message.I cannot use a shortcut to view one type of message in a message inboxIf you switch BlackBerry® devices and you restore device data from your previous device to your current device, the messageinbox shortcuts for your previous device replace the message inbox shortcuts for your current device.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.Some features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected by items such as your device model andwireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appearsbeside the option field.For more information about the features that are available on your device, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related topicsFeature availability, 27A skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To download the content, click the skipped content bar.2. Click More.RIM Confidential and Proprietary Information - Approved Third Parties121
A question mark appears on a slideA question mark appears on a slide if your BlackBerry® device has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.The number of new or unopened messages is different than I expectThe number of new or unopened messages includes saved messages and filed messages.If you have set your BlackBerry® device to hide filed messages and you receive a new message from an email folder in theemail application on your computer other than your inbox, your device files the message.Related topicsView filed messages, 78Hide messages from the Messages application, 77Hide filed email from the message inbox, 78RIM Confidential and Proprietary Information - Approved Third Parties122
FilesFile basicsAbout files and attachmentsYou can view and download attachments and save them to the BlackBerry® device memory or on a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can previewfiles from your organization's network and save the files to your device or attach them directly to email messages withoutdownloading them. You can use the Files application to view a list of all the files that are saved on your device. You can alsorename, move, and delete files on your organization's network from your device.To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,that are designed for use on BlackBerry devices.Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related topicsI cannot turn on cell broadcasting, 120Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a web page, do one of the following:•If there is only one attachment in a message or calendar entry, press the key.•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.•If you are downloading a file from a web page, press the key.2. Click Download Attachment or Download File.3. Highlight the folder that you want to save the file or attachment in.4. Press the key > Select Here.RIM Confidential and Proprietary Information - Approved Third Parties123
To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >Cancel Download.Search for a file that is saved on your device1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Navigate to the file.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related topicsAbout files and attachments, 101Search for a file that is saved on your organization's network, 124Search for a file that is saved on your organization's networkTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Files icon.2. In the Go To field, type the path for the file.3. If necessary, type the credentials that you use to connect to your organization's network.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related topicsAbout files and attachments, 101Search for a file that is saved on your device, 124Save a file from your organization's network to your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.When you save a file from your organization's network to your BlackBerry device, the file is saved in its original format.1. On the Home screen or in a folder, click the Files icon.2. Find and highlight a file.3. Press the key > Copy.4. Navigate to a location.5. Click a folder.6. Press the key > Paste.Related topicsSearch for a file that is saved on your organization's network, 124Send a file as an attachment, 102RIM Confidential and Proprietary Information - Approved Third Parties124
Send a file as an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.Related topicsI cannot attach a file to a text message, 121Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Get Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.Managing files and attachmentsView properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Move, rename, or delete a file1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key.RIM Confidential and Proprietary Information - Approved Third Parties125
• To move a file, click Cut. Navigate to a location. Click Paste.•To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.Open a password-protected .pdf fileTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a .pdf file, when the "Password protected document" message appears, press the key.2. Press the key > Password.3. Type the password.4. Press the key on the keyboard.5. Press the key > Retrieve > Yes.View tracked changes in a documentIn a document, press the key > Show Changes.To hide tracked changes, press the key > Hide Changes.View the table of contents in a documentDepending on the document type, you might not be able to view the table of contents.In a document, press the key > Table of Contents.To move to a specific heading, click a heading. Click Jump.Move around a spreadsheetIn a spreadsheet, press the key.•To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.•To switch worksheets, click Next Sheet or Prev Sheet.• To view a list of worksheets, click Table of Contents.• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.View the content of a cellIn a spreadsheet, click a spreadsheet cell.RIM Confidential and Proprietary Information - Approved Third Parties126
Change the size of a columnIn a spreadsheet, do one of the following:•To change the size of a column, click the column label. Click a size.• To view all the text in a column, click the column label. Click Fit.• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner ofthe spreadsheet. Click a size.•To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Pressthe key > Save.Set display options for a spreadsheet1. In a spreadsheet, press the key > Options.•To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.2. Press the key > Save.Move around pages in a multipage .tif fileIn a multipage .tif file, press the key.•To view a list of pages in a multipage .tif file, click Table of Contents.• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.• To switch pages in a multipage .tif file, click Next Page or Prev Page.Switch presentation viewsIn a presentation, press the key.•To view text only, click View Text.• To view text and slides, click View Both.To view the presentation in its original format, click View Slides.Switch slidesIn a presentation, press the key > Next Slide or Prev Slide.Rotate or zoom in to or out from a slideWhen viewing a presentation in slide view, press the key.•To rotate a slide, click Rotate.• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.RIM Confidential and Proprietary Information - Approved Third Parties127
•To zoom back to the original slide size, press the key > Fit to Screen.Save a slide1. When viewing a presentation in slide view, press the key > Save Slide.2. Type a name for the file.3. Click Save.File and attachment shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FMove to the last cursor position after closing and reopening afile or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Highlight a worksheet. Press the Enter key.View or hide columns or rows Press HIn a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slideviewPress NMove to the previous slide when viewing a presentation inslide viewPress PMove to the last cursor position after closing and reopening apresentation that you were viewing in text view or in text andslide viewPress GRIM Confidential and Proprietary Information - Approved Third Parties128
Troubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® device.1. To download the content, click the skipped content bar.2. Click More.A message, attachment, or Google Mail conversation is cut short or doesn'tappearTry the following actions:• Wait for a short period of time. Your BlackBerry® device receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.•If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading theattachment again.Related topicsReceive only the first section of long email messages, 80A question mark appears on a slideA question mark appears on a slide if your BlackBerry® device has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.RIM Confidential and Proprietary Information - Approved Third Parties129
MediaMusicPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.•To pause a media file, click the icon.•To stop a media file, click the icon.•To move to the next media file, click the icon.•To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Shuffle or repeat songs1. On the Home screen, click the Media icon > Music icon.2. Do one of the following:• To shuffle and play all of your songs, click Shuffle Songs.• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Pressthe key > Shuffle.•To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song,Playlist, Album, or Artist.To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.Related topicsChange the order of songs in a playlist, 131RIM Confidential and Proprietary Information - Approved Third Parties130
PlaylistsCreate a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry® device memory or media card. You createan automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of the criteria areautomatically added to the playlist.1. On the Home screen, click the Media icon > Music icon.2. Click Playlists > New Playlist.• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to addcriteria for artists, albums, or genres.3. Press the key > Save.Add the song that is playing to a playlist1. When playing a song, press the key > Add To Playlist.2. Click a playlist.Change the order of songs in a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.5. Press the key > Move.6. Click the new location.7. Press the key > Save.Related topicsShuffle or repeat songs, 130Delete a song from a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.5. Press the key > Remove > OK.6. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties131
Rename or delete a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Highlight a playlist.4. Press the key.•To rename the playlist, click Rename. Type a name for the playlist. Click OK.• To delete the playlist, click Delete.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 50Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 132Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost check box.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties132
Rename, move, copy, or delete an audio file or a video fileYou can rename only media files that you added.1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find and highlight an audio file or a video file.4. Press the key.•To rename the file, click Rename. Type a name for the file. Click Save.• To move or copy the file to another location, click Cut or Copy. Find the location that you want to move or copy the fileto. Press the key > Paste.•To delete the file, click Delete.View properties for a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key > Properties.Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.PodcastsPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.•To pause a media file, click the icon.RIM Confidential and Proprietary Information - Approved Third Parties133
• To stop a media file, click the icon.•To move to the next media file, click the icon.•To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 50Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 132Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost check box.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties134
VideosPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.•To pause a media file, click the icon.•To stop a media file, click the icon.•To move to the next media file, click the icon.•To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Keep backlighting on when you play a videoBy default, the backlighting is designed to turn off after a period of time to conserve battery power.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Clear the Turn Off Auto Backlighting check box.4. Press the key > Save.Display closed captions in videosYou can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.1. On the Home screen, click the Media icon.2. Press the key > Options.3. Select the Display Closed Captions check box.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Adjust the volume•To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.RIM Confidential and Proprietary Information - Approved Third Parties135
•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 50Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 132Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost check box.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.Video cameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or videocamera features might not be available.RIM Confidential and Proprietary Information - Approved Third Parties136
Record a videoTo perform this task, you might need to have a media card inserted in your BlackBerry® device.1. On the Home screen, click the Media icon > Video Camera icon.2. To start recording, click the record icon.3. To pause recording, click the pause icon.Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen whenvideo recording is paused.Related topicsTake a picture, 138Turn on video lightingIn low lighting conditions, the video light can improve the quality of videos that you record.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Video Light field to On.4. Press the key > Save.Change the video size and formatThe larger the video, the more storage space the video requires.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Video Format field.4. Press the key > Save.Related topicsView properties for a media file, 133Change the location for storing videos that you take1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Folder field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties137
CameraDepending on your BlackBerry® device model, the camera or video camera might not be supported or some camera or videocamera features might not be available.Take a picture1. On the Home screen, click the Camera icon.2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.3. Press the Right Convenience key.The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview atthe bottom of the screen.Related topicsRecord a video, 137Change the flash setting for pictures that you take1. On the Home screen, click the Camera icon.2. To switch between flash settings, click the flash icon at the bottom of the screen.When you close the camera, the flash setting is saved.Change the camera scene modeYou can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scenemodes are available on the camera.1. On the Home screen, click the Camera icon.2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.3. Select a scene mode.When you close the camera, the scene mode is saved.Change the size of pictures that you takeThe larger the picture is, the more storage space the picture requires.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Image Size field.4. Press the key > Save.Related topicsRIM Confidential and Proprietary Information - Approved Third Parties138
View properties for a media file, 133Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location in which you take a picture.1. On the Home screen, click the Camera icon.2. Click the geotag icon at the bottom of the screen.The geotag information can be viewed in the properties of the picture file.Change the autofocus setting1. On the Home screen, click the Camera icon.2. Press the key > Auto Focus.•For still subjects, click Single Shot.• For moving subjects, click Continuous.• To turn off autofocus, click Off.Turn off digital zoom for the camera1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Clear the Digital Zoom check box.4. Press the key > Save.Change the review duration of the pictures that you takeYou can set how long a picture remains on the screen after you take it, or turn off that option so that you can take anotherpicture immediately.1. On the Home screen, click the Camera icon.2. Press the key > Options.•To change the review duration, change the Picture Review field to a time.•To set the picture to remain on the screen after you take it until you press the key, change the Picture Reviewfield to Hold.•To prevent the picture from remaining on the screen after you take it, change the Picture Review field to Off.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties139
Change when the camera warns you about the number of picturesremainingA warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see thenumber of remaining pictures in the Storage section of the Options screen.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Warn when pictures remaining drops to field.4. Press the key > Save.Change the location for storing pictures that you take1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Store Pictures field.4. Press the key > Save.PicturesZoom, pan, or rotate a pictureIn a picture, do one of the following:•To zoom in to the picture, click the trackpad.•To zoom out from the picture, press the key.•To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.•To rotate the picture, press the key > Rotate.Save a picture from a text message or a web pageYou can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® device memory or a media card.1. Open a picture attachment in a text message or highlight a picture on a web page.2. Press the key > Save Image > Save.Use a picture as your device wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.RIM Confidential and Proprietary Information - Approved Third Parties140
Related topicsMy display changed, 215View pictures as a slide showA slide show displays all the pictures in a category or folder in sequence.1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Highlight a picture.4. Press the key > View Slide Show.To close the slide show, press the key.Change the number of seconds between slides in a slide show1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Slide Show Interval field.4. Press the key > Save.View pictures in list view or thumbnail view1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View List or View Thumbnail.Create a picture folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > New Folder.3. If necessary, change the location that the folder is created in.4. Type a name for the folder.5. Click OK.Import pictures to the Pictures applicationImporting pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you tohave access to your pictures, while maintaining your existing folder structures and file locations.1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder orCamera Pictures folder appear.3. Select the check boxes beside the folders that you want to import.RIM Confidential and Proprietary Information - Approved Third Parties141
4. Click Import Pictures.To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The foldersthat you imported remain in their original location, but are deleted from the Pictures application.To permanently delete the folders from both the Pictures application and from the device memory or media card, includingany files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filedyour pictures in other folders, they will no longer appear in the Camera Pictures folder.1. On the Home screen, click the Media icon > Pictures icon.2. Click the Camera Pictures folder.Voice notesRecord a voice note1. On the Home screen, click the Media icon > Voice Notes Recorder icon.2. Click the record icon.3. Do any of the following:• To pause recording, click the pause icon. To resume recording, click the record icon.• To stop recording, click the pause icon. Click the stop icon.Note: When you stop recording a voice note, the voice note is automatically saved.Play a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.•To pause a media file, click the icon.•To stop a media file, click the icon.•To move to the next media file, click the icon.•To move to the previous media file or the beginning of the media file that is currently playing, click the icon.RIM Confidential and Proprietary Information - Approved Third Parties142
• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Adjust the volume•To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 50Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 132Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost check box.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Ring tonesChange your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.1. On the Home screen, click the Sound and Alert Profiles icon.RIM Confidential and Proprietary Information - Approved Third Parties143
2. Click Change Sounds and Alerts > Sounds for Selected Profile.•To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related topicsI cannot change the number of times that my device rings, 67Play a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls don't appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.•To pause a media file, click the icon.•To stop a media file, click the icon.•To move to the next media file, click the icon.•To move to the previous media file or the beginning of the media file that is currently playing, click the icon.•To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 50Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 132RIM Confidential and Proprietary Information - Approved Third Parties144
Improve sound quality for media filesDepending on your BlackBerry® device model, this feature might not be supported. To improve sound quality for media files,you must be using stereo headphones with your device.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Media storageStorage and media cardsSupported media cardsYour BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.Repair files stored on your media card or on your deviceCAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from yourmedia card or on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.View the amount of memory used by media files1. On the Home screen, click the Media icon.2. Press the Menu key.3. Click Memory Use.Change the amount of memory available for media filesTo optimize the performance of your BlackBerry® device, you can change the amount of memory that your device allocates formedia files.Depending on your BlackBerry® device model, this feature might not be supported.1. On the Home screen, click the Media icon.RIM Confidential and Proprietary Information - Approved Third Parties145
2. Press the Menu key.3. Click Options.4. Perform any of the following actions:• To change the maximum amount of device memory available for all media files, change the Device Memory Limit field.• To change the minimum amount of device memory available for pictures, change the Reserved Pictures Memory field.5. Press the Menu key.6. Click Save.Related topicsView properties for a media file, 133Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.About compressionCompression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. Whencompression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, andmemos. You should keep compression turned on.If both compression and encryption are turned on, your device compresses device data before encrypting it.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be insertedin your device. You can encrypt the files on your device and on your media card using an encryption key that your devicegenerates, your device password, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media cardwhen the media card is inserted in your device. If you encrypt the files using your device password, you can access the files onyour media card in any device that you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on your BlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files onyour device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.RIM Confidential and Proprietary Information - Approved Third Parties146
3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of thefollowing:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device password, change the Mode field to Device Password &Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Cardcheck box.Picture foldersCreate a picture folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > New Folder.3. If necessary, change the location that the folder is created in.4. Type a name for the folder.5. Click OK.Import pictures to the Pictures applicationImporting pictures from other folders on your BlackBerry® device or media card into the Pictures application allows you tohave access to your pictures, while maintaining your existing folder structures and file locations.1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > Import Pictures. Folders that contain pictures that are not saved in the Picture Library folder orCamera Pictures folder appear.3. Select the check boxes beside the folders that you want to import.4. Click Import Pictures.To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. The foldersthat you imported remain in their original location, but are deleted from the Pictures application.To permanently delete the folders from both the Pictures application and from the device memory or media card, includingany files that are not pictures and that are not visible in the folders in the Pictures application, highlight the folder. Press the key > Delete. The folders that you imported are deleted from their locations on your device memory or media card.RIM Confidential and Proprietary Information - Approved Third Parties147
Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filedyour pictures in other folders, they will no longer appear in the Camera Pictures folder.1. On the Home screen, click the Media icon > Pictures icon.2. Click the Camera Pictures folder.Transferring and downloading media filesAbout transferring and synchronizing media filesYou can connect your BlackBerry® device to your computer to transfer and synchronize files between your device andcomputer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files from aBluetooth enabled device.The USB option in the dialog box that appears when you connect your device to your computer with a USB cable allows you todrag most files from a folder on your computer to a folder on your device or media card. The media option in the dialog boxallows you to transfer media files that are protected with DRM to and from your device. Both options allow you to use theBlackBerry® Desktop Software to transfer files to and from your device.If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your device and your computer, use the media option in the BlackBerry Desktop Software. To downloadthe BlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate optionfor your computer.Transfer a file from your computer to your device using your device as aUSB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry device and your computer.1. Connect your device to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your device, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your device, selectthe media transfer option.3. If necessary, type a password. Your device appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your device.To view the transferred file on your device, disconnect your device from your computer and find the file.Related topicsRIM Confidential and Proprietary Information - Approved Third Parties148
Transfer your media files from your computer to your device using BlackBerry Desktop Software, 38Transfer your media files from your computer to your device usingBlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry device. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your device to your computer.2. On your device, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related topicsTransfer a file from your computer to your device using your device as a USB memory drive, 12Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, andYouTube® for BlackBerry devices. You can send only media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.•To send a picture or video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.1. In the dialog box that appears on your device, click Yes.2. In the drop-down list, click a location to save the file in.3. Click Save.Related topicsTurn on Bluetooth technology, 246RIM Confidential and Proprietary Information - Approved Third Parties149
Supported audio and video file formatsDepending on your BlackBerry® device model and wireless service provider, some media file formats might not be supported.Type File formatAudio • AAC•AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• AVI• ASF• MP4• MOV• WMVFor information about codecs and recommended video and audio file formats for your device, visit www.blackberry.com/docs/smartphones and click Multimedia > Media Types Supported on BlackBerry Smartphones.Media shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the key on the top of your BlackBerry® device.Resume playing an audio or video file Press the key.Play the next song Press and hold the Volume Up key on the right side of yourdevice.RIM Confidential and Proprietary Information - Approved Third Parties150
Play the previous song Press and hold the Volume Down key on the right side of yourdevice.Turn on the audio boost feature if you are using a headset When you are playing an audio or video file, press the VolumeUp key until you reach the highest volume setting, and thenpress the Volume Up key again four times quickly.PicturesZoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture or record a video Press the Volume Up key.Zoom out before you take a picture or record a video Press the Volume Down key.Take a picture Press the Convenience key on the right side of your device.Troubleshooting: MediaMy device is not using the correct ring tone or wallpaperIf you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using yourBlackBerry® device password and you reset your device, unlock your device.Related topicsLock your device, 267Some pictures that I take are blurryIn low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you movethe camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamationpoint indicator appears at the bottom of the screen.RIM Confidential and Proprietary Information - Approved Third Parties151
Depending on your BlackBerry® device model, you might be able to decrease the blurriness in pictures that is caused by slightmovements of the camera by turning on image stabilization in the camera options.The flash dims or turns offIf the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. Incold temperatures, when the battery power level drops below 20 percent, the flash might turn off.Some features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected by items such as your device model andwireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appearsbeside the option field.For more information about the features that are available on your device, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related topicsFeature availability, 27I cannot save media filesYour BlackBerry® device memory or media card might not have enough available memory to store media files.Try the following actions:• If you are trying to save a media file to your device memory, delete old data or messages from your device.• If you are trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field is not set to Large. Large pictures use more memory than smallerpictures.Related topicsDelete messages, 75Move, rename, or delete a file, 125I cannot open media filesTry one of the following:• If you are trying to open a media file on your BlackBerry® device and your device is connected to your computer,disconnect your device from your computer.RIM Confidential and Proprietary Information - Approved Third Parties152
• If you are trying to open a media file on your computer using your device as a USB drive, verify that you have closed themedia transfer options in the BlackBerry® Desktop Software.• If you encrypted the media files on your media card using an encryption key that your BlackBerry device generated and youare trying to open an encrypted media file on your computer or a device other than the BlackBerry device that you used toencrypt the file, insert the media card into the BlackBerry device that you used to encrypt the file. On the Home screen orin a folder, click the Options icon. Click Security > Encryption. In the Media Card section, change the Mode field to DevicePassword.Related topicsAbout file encryption, 146My device does not recognize my media cardTry one of the following actions:• Verify that your media card is inserted in your BlackBerry® device correctly. For more information about inserting a mediacard into your device, see the printed documentation that came with your device.• In your media card options, if there is a message to format your media card, disconnect your device from your computer.Format your media card.CAUTION: Formatting your media card will delete all the files from it.Related topicsRepair files stored on your media card or on your device, 145I cannot find podcastsPodcast content that is marked as explicit content does not appear in the Podcast application if you do not have the ShowExplicit Content option turned on.The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® device. In the media options, you can stop the media player screen from closing or change the amount oftime before the media player screen closes.Related topicsChange the amount of time before the media player screen closes, 133RIM Confidential and Proprietary Information - Approved Third Parties153
Ring tones, sounds, and alertsAbout ring tones, sounds, and alertsThe profile that you select in the Sound and Alert Profiles application defines how your BlackBerry® device alerts you of phonecalls, messages, reminders, and browser content.Your device has a Normal profile and five other preloaded profiles: Loud, Medium, Vibrate Only, Silent, and Phone Calls Only.You can change the tones in any preloaded profile to an audio file that is stored in your device memory or on a media card, oryou can create additional profiles. The All Alerts Off profile cannot be changed.By default, some of the settings in the preloaded profiles are based on the settings in the Normal profile. For example, whenyou change the ring tone in the Normal profile, the ring tone in the Loud profile, Medium profile, and Phone Calls Only profileis automatically updated. If you do not want specific settings for a preloaded profile to update automatically when you changethe corresponding setting in the Normal profile, you can manually change the settings in that preloaded profile.You can create contact alerts, which alert you when particular contacts call you or send you a message. Contact alerts arealways turned on, and do not turn off unless you select the All Alerts Off profile. For example, even if you select the Silentprofile or Vibrate Only profile, audible contact alerts remain audible until you select the All Alerts Off profile.Change your ring tone, notifiers, or remindersIn addition to changing the tone, you can also change options for volume, LED, vibration, and notification during calls.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Selected Profile.• To change your ring tone, click Phone.• To change notifiers or reminders, click to expand a section. Click an option.3. In the Ring Tone, Notifier Tone, or Reminder Tone field, do one of the following:• Click a tone.• To use a song that is on your BlackBerry® device or on a media card, click All Music. Find and click a song.• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related topicsI cannot change the number of times that my device rings, 67RIM Confidential and Proprietary Information - Approved Third Parties154
Add a custom profileYou can create additional profiles.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Profile Management > Add Custom Profile.3. In the Name field, type a name for the profile.4. Click the item that you want to change.5. Change the ring tone, notifier, or reminder information.6. Press the key > Save.To delete a custom profile, highlight the profile. Press the key > Delete.Add a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts orgroups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring toneor alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring toneor alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Silence your device1. On the Home screen, click the Sound and Alert Profiles icon.2. Do one of the following:• To receive flashing LED alerts only, click Silent.• To receive vibrate alerts only, click Vibrate Only.• To turn off all alerts, including contact alerts, click All Alerts Off.RIM Confidential and Proprietary Information - Approved Third Parties155
When a ring tone, reminder, or alert sounds, if available, press the key on the top of your BlackBerry® device. You can alsoopen or close the slider to silence a reminder or alert.Related topicsSilence the alarm, 191Flashing LEDThe LED on the top of your BlackBerry® device flashes different colors to indicate different statuses.Flashing LED color DescriptionGreen You are in a wireless coverage area. You can turn on or turnoff this notification.Blue Your device is connected to a Bluetooth® enabled device. Youcan turn on or turn off this notification.Red A new message has arrived and your selected profile is set tonotify you using the flashing LED. If you are using your devicewith a smart card, your device is accessing data on the smartcard.Amber The battery power level for your device is low, or your deviceis turned off and is charging. You cannot turn off thenotification for the low battery power level. The notificationfor charging turns off when you turn on your device.Related topicsTurn off Bluetooth connection notification, 250Turn on flashing LED notification for wireless coverage, 214Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties156
Turn on event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, andwhen you connect or disconnect a USB cable or accessory to or from your device.1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Select the Event Sounds check box.4. Press the key > Save.Troubleshooting: Ring tones, sounds, and alertsMy device is ringing or vibrating more times than expectedFor calls, the number of times that your BlackBerry® device vibrates is not determined by the number of vibrations that you setin your sound profile, and there is no setting for the number of rings if you do not subscribe to voice mail. Your device vibratesor rings until the caller or the wireless network ends the connection.My device is not ringing or vibrating when I receive a call or messageTry the following actions:• On the Home screen, click the Sound and Alert Profiles icon. Verify that your profile is not set to All Alerts Off or Silent.• If you have created contact alerts, on the Home screen, click the Sound and Alert Profiles icon. Click Change Soundsand Alerts > Sounds for Contacts. Click a contact alert. Click Phone or Messages. Verify that the Volume field is not setto Silent and that the Vibration field is not set to Off.RIM Confidential and Proprietary Information - Approved Third Parties157
BrowserBrowser basicsBrowsing web pagesVisit a web page or search the InternetDepending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For moreinformation about the charges associated with using each browser, contact your wireless service provider.1. On the Home screen, click the Browser icon.2. In the field at the top of the page, type a web address or search terms.3. Press the key on the keyboard.To stop loading a web page, press the key > Stop.Related topicsNo browser is available on my device, 169About tabbed browsingWith tabbed browsing, you can open multiple web pages on your BlackBerry® device at the same time. You can quickly switchbetween tabs that are open, open a new tab without closing another, or close the current tab without closing the entirebrowser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.The more tabs that you have open, the more memory your device uses.Related topicsOpen, close, or switch between tabs, 12I cannot open a new tab, 169Open, close, or switch between tabsDo one of the following:•To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.•To open a new tab for a link on a web page, highlight the link. Press the key > Open Link in New Tab.•To switch between tabs, in the browser, press the key > Tabs. Click a tab.•To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.Zoom in to or out from a webpageOn a webpage, press the key > Zoom.RIM Confidential and Proprietary Information - Approved Third Parties158
• To zoom in, on the trackpad, slide your finger up.•To zoom out, on the trackpad, slide your finger down.To turn off zoom mode, press the key.Move back or forward a web page1. On a web page, press the Menu key.2. Click Back or Forward.Refresh a web page1. On a web page, press the Menu key.2. Click Refresh.Search for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View a list of web pages that you visited recently1. On the Home screen, click the Browser icon.2. Press the key > History.Return to the home page1. On a web page, press the Menu key.2. Click Home.Close the browser1. On a web page, press the Menu key.2. Click Close.Create a shortcut icon for a web page on the Home screenOn a web page, press the key > Add to Home Screen.RIM Confidential and Proprietary Information - Approved Third Parties159
Turn on browser shortcuts1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, select the Enable Keyboard Shortcuts check box.4. Press the key > Save.Viewing, copying, and forwarding addressesView the address for a web pageOn a web page, press the key > Page Properties.Copy an address for a web page, link, or pictureDo any of the following:•To copy an address for a web page, press the key > Copy Page Address.•To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.•To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.To paste the address, press the key > Paste.Send a web address1. On the Home screen, click the Browser icon.• To send a web address for a web page that is in your bookmark list or browser history, highlight a web page.• To send a different web address, browse to a web page.2. Press the key > Send Link or Send Page Address.3. Click a message type.To return to the browser after you send the message, press the key.Send a link or picture from a web page1. On a web page, pause on or highlight a link or picture.2. Press the key > Send Link or Send Image Link.3. Click a message type.To return to the browser after you send the message, press the key.RIM Confidential and Proprietary Information - Approved Third Parties160
Viewing pictures and playing media filesPlay a media file on a web page1. On a web page, click a media file.2. Click Open.Related topicsSupported audio and video file formats, 11I cannot play a song or video on a web page, 169View a full picture on a web page1. On a web page, highlight or pause on a picture.2. Press the key > Full Image.To zoom in to or out from the picture, press the key > Zoom In or Zoom Out.To return the picture to its original size, press the key > Zoom 1:1.Browser bookmarksAbout bookmarks for web pagesYou can add bookmarks for web pages that you visit frequently. When you add a bookmark, you can set whether you want thebrowser to check the web page for updates periodically. Bookmarks for web pages that have been updated since the last timeyou visited them appear in italic.Add a bookmark for a web page1. On a web page, press the key > Add to Bookmarks.2. In the Title field, type a name for the bookmark.3. In the Folder field, click the folder that you want the bookmark to appear in.4. Click Add.If you visit the web page offline, the browser displays the content that was current the last time that you viewed the web pageonline.Change or delete a bookmark for a web page1. On the Home screen, click the Browser icon.RIM Confidential and Proprietary Information - Approved Third Parties161
2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key.•To change a bookmark, click Edit Bookmark. Change the bookmark. Click Accept.• To delete a bookmark, click Delete Bookmark.Send a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Send Link.5. Click a message type.To return to the browser after you send the message, press the key.File a bookmark for a web page1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Move.5. Click the new location.Add, rename, or delete a bookmark folder for web pages1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark folder.4. Press the key.•To add a bookmark folder, click Add Subfolder.• To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the Enter key.• To delete a bookmark folder, click Delete Folder.RSS feedsFor more information about using RSS feeds on your BlackBerry® device, on the Home screen or in a folder, click the SocialFeeds icon. Press the key > Help.RIM Confidential and Proprietary Information - Approved Third Parties162
About RSS feedsYou can add RSS feeds to your BlackBerry® device so that you receive updates on your favorite blogs and web sites. You canadd RSS feeds directly from a web page or by using the Social Feeds application. With the Social Feeds application, you can stayup-to-date with your social networks and view your RSS feeds in one location.Add an RSS feed from the browser1. In the browser, on a web page with an RSS feed, press the Menu key.2. Click Subscribe to RSS Feed.3. Select the check box beside each feed that you want to add.4. Click Subscribe.5. Click OK.Browser optionsChange your home page or start page1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, do one of the following:• To change the home page, in the Home Page field, type a web address.• To use your home page as the start page when you first open the browser, change the Start Page field to Home Page.4. Press the key > Save.Turn off JavaScript supportJavaScript is used on some web pages to provide interactive features, such as menus and sounds. If you do not want thebrowser to provide JavaScript features, you can turn off JavaScript support.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Enable JavaScript check box.4. Press the key > Save.Stop loading images or playing embedded media files on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, do one of the following:RIM Confidential and Proprietary Information - Approved Third Parties163
• To stop loading images on web pages, clear the Load Images check box.•To stop playing embedded media files on web pages, clear the Enable Embedded Media Files check box.4. Press the key > Save.Stop blocking pop-ups on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Block Popups check box.Change the font size for text on web pages1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Font Size field.4. Press the key > Save.Set the character encoding for all web pagesBy default, your BlackBerry® device uses the optimal character encoding for a web page.1. From the Home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default text encoding field.4. Press the key > Save.Receive a prompt before you close the browser or stream media from theInternet1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, below Prompt Before, do one of the following:• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select theClosing Tabs on Exit check box.•To receive a prompt confirming that you want to close the browser after you press the key, select the ClosingBrowser on Escape check box.•To receive a prompt before your BlackBerry® device uses your wireless service provider's browser portal to streammedia from the Internet, select the Switching to Carrier Network for Streaming Media check box.4. Press the key > Save.Related topicsI receive a prompt to switch networks when I stream a song or video, 169RIM Confidential and Proprietary Information - Approved Third Parties164
Delete browsing informationYour BlackBerry® device saves some information in your browser to improve your browsing experience. You can deletepassword information, browser history, cookies, content that has been pushed to your device, and the browser cache.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy and Security section, below Clear Browsing Data, select the check boxes beside the types of browsinginformation that you want to delete.4. Click Clear Now.Turn off cookies in the browser1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, clear the Accept Cookies check box.4. Press the key > Save.Turn on geolocation in the browserIf you turn on geolocation in the browser, some websites might be able to determine your approximate location.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, select the Enable Geolocation check box.4. Press the key > Save.When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this websitecheck box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.Browser securityAbout TLSThe BlackBerry® Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over theInternet through the BlackBerry® Enterprise Server. Communication between your device and the BlackBerry Enterprise Serveris encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers is encrypted usingSSL or TLS. To increase security, you can set up TLS for HTTP connections between your device and the BlackBerry EnterpriseServer and use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server.RIM Confidential and Proprietary Information - Approved Third Parties165
TLS optionsOption DescriptionPermit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select thisoption, your browser allows only TLS connections.Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using128-bit encryption. To accept and send only data that is encrypted using 128-bitencryption, change this field to Strong Only. To accept and send data that isencrypted using 128-bit encryption or 56-bit encryption, change this field to AllowWeak.Digest Strength Specify whether your browser accepts data with weak digest algorithms or acceptsonly data with strong digest algorithms. The stronger the digest algorithm is, themore secure your browsing experience is. To accept data with weak digestalgorithms, change this field to Allow Weak. To accept only data with strong digestalgorithms, change this field to Strong Only. To be prompted to accept data withweak digest algorithms, change this field to Prompt. Depending on the options thatyour administrator sets, you might not be able to change this option.Manage browser security1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. Set the security options.4. Press the key > Save.Add a trusted content serverIf your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content serversto accelerate the authentication process when you are authenticating with a content server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. Highlight the Trust Hosts field.4. Press the key > Add Host.5. Type the web address for the content server.6. Click OK.7. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties166
Add or change a web site that is associated with a certificateTo access some web sites, you might need to provide an authentication certificate. After you provide a certificate to a web site,the web site and the associated certificate are automatically added to the Host/Certificate Mappings list in your TLS options.You can manually add or change a web site that is associated with a certificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.•To manually associate a web site with a certificate, highlight the Host/Certificate Mappings field. Press the key >Add Host. In the Host Name field, type the web site name. In the Certificate field, select the certificate that isassociated with the web site. Click OK.• To change a web site that is associated with a certificate, in the Host/Certificate Mappings list, highlight an item. Pressthe key > Edit. Change the certificate. Click OK.3. Press the key > Save.Browser pushAbout browser pushBrowser push is designed to push information from a web application to your BlackBerry® device as the information becomesavailable. For example, you can receive updates for weather reports, stock quotes, or breaking news. When your devicereceives an update, a new browser push message might appear in the messages application or an icon on the Home screenmight change to indicate that new information is available. The web application might also push updated information to yourbrowser cache without notifying you. If information is pushed to your browser cache, the information is available on yourdevice even when your device is not connected to the wireless network. Web applications that use browser push automaticallypush updates to your device, unless you turn off browser push.Your device supports different types of browser push messages. Service loading messages and service indication messagesinclude updated information. Other browser push messages include messages that appear in your browser cache.Browser push optionsOption DescriptionProcess MDS Set whether your BlackBerry® device accepts browser push messages from the BlackBerry®Enterprise Server or the BlackBerry® Internet Service.MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Server instancesor BlackBerry Internet Services.Process SMSC Set whether your device accepts push messages that are SMS-based.RIM Confidential and Proprietary Information - Approved Third Parties167
Option DescriptionSMSC Hosts Set which SMSC hosts your device accepts browser push messages from. To accept browser pushmessages from a specific SMSC host, type the phone number for the SMSC host.Process IP Set whether your device accepts browser push messages that web applications send through aWAP gateway.IP Hosts Set which WAP gateways your device accepts browser push messages from. To accept browserpush messages from a specific IP host, type the IP address for the WAP gateway.Turn off browser push1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Browser Push.3. Clear the Enable Push check box.4. Press the key > Save.Browser shortcutsTo use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input languagethat you are using, some shortcuts might not be available.Insert a period (.) in the web address field Press the Space key.Insert a slash mark (/) in the web address field Press the Shift key and the Space key.Stop loading a web page Press the Escape key.Close the browser Press and hold the Escape key.On a web pageQuickly switch between tabs Press WZoom in to a web page Press IZoom out from a web page Press OGo to the start page Press GReturn to the home page Press HOpen the bookmark list Press KAdd a bookmark Press AView a list of web pages that you have visitedrecentlyPress YRIM Confidential and Proprietary Information - Approved Third Parties168
Refresh a web page Press RFind text on a web page Press F. To find the next instance of the text, press V.Open the browser options Press SMove around a web pageMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a web page Press TMove to the bottom of a web page Press BTroubleshooting: BrowserNo browser is available on my deviceDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® device is connected to the wireless network.I cannot play a song or video on a web pageYour BlackBerry® device might not support the size or file format of the song or video file.I receive a prompt to switch networks when I stream a song or videoIf you receive a prompt to switch networks, you cannot stream songs or videos with the Internet connection that you are using.If you switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before,clear the Switching to Carrier Network for Streaming Media check box.I cannot open a new tabYou might not have enough available memory on your BlackBerry® device. Try completing the following actions:• Close a tab that you do not need.• Close other applications that do not need to be open.Related topicsClose an application so that it is not running in the background, 225Open, close, or switch between tabs, 12RIM Confidential and Proprietary Information - Approved Third Parties169
CalendarCalendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display allyour appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,meetings, and free time in a list.1. On the Home screen, click the Calendar icon.2. Press the key > View.3. Click a view.Go to a specific date in the calendar1. On the Home screen, click the Calendar icon.2. Press the key.•To move to a specific date, click Go To Date.• To move to the current date, click Go To Today.Schedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports thisfeature.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information.•To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following:•To send the meeting invitation to the participants that you invited, press the key > Send.•To save an appointment, press the key > Save.Related topicsTurn off your device, 253Turn off your device, 253I cannot schedule appointments that span multiple days, 179I cannot set some fields when scheduling appointments, 179RIM Confidential and Proprietary Information - Approved Third Parties170
Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not changeyour regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and theClock application, changes to the alarm tone settings will affect the alarms in both applications.1. On the Home screen, click the Calendar icon.2. Press the key > New Alarm.3. Type the alarm information.4. If you want the alarm to recur, change the Recurrence field.5. Press the key > Save.Switch calendarsIf your BlackBerry® device is associated with multiple email accounts, you might have multiple calendars on your device. If youhave multiple calendars on your device, you can schedule and manage appointments and meetings in each calendar. For moreinformation, contact your wireless service provider.1. On the Home screen, click the Calendar icon.2. Press the key > Select Calendar.3. Click a calendar.MeetingsSchedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports thisfeature.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information.•To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following:•To send the meeting invitation to the participants that you invited, press the key > Send.•To save an appointment, press the key > Save.Related topicsTurn off your device, 253Turn off your device, 253I cannot schedule appointments that span multiple days, 179RIM Confidential and Proprietary Information - Approved Third Parties171
I cannot set some fields when scheduling appointments, 179Delete an appointment, meeting, or alarm1. On the Home screen, click the Calendar icon.2. Highlight an appointment, meeting, or alarm.3. Press the key > Delete.Respond to a meeting invitation1. In a meeting invitation, press the key.2. Click Accept, Tentative, or Decline.3. If you declined a delegated meeting invitation, do one of the following:• To decline the meeting, click Decline.• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.4. Do one of the following:• To send the response without adding comments, click Send Response.•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deletedfrom the email application on your computer.View your calendar when responding to a meetingIn a meeting invitation, press the key > View Calendar.To return to the meeting invitation, press the key.Check availability of meeting participantsTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.You can only check availability of meeting participants in your organization.In a meeting or meeting invitation, below the list of meeting participants, click View Availability.•If you are the meeting organizer, to select the next time that all meeting participants are available, click Next AvailableTime.• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),press the key > Show Legend.Change the list of participants for a meetingTo perform this task, you must be the meeting organizer.RIM Confidential and Proprietary Information - Approved Third Parties172
1. In a meeting, in the Accepted or Declined field, highlight a contact.2. Press the key.3. Click Invite Attendee, Change Attendee, or Remove Attendee.4. Press the key > Save.Forward a meeting invitationTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.In a meeting or a meeting invitation, press the key > Forward.Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives therecipient's response.Delegate a meeting invitationTo perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry®Enterprise Server that supports this feature.If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. Youmight not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.1. In a meeting invitation, press the key > Delegate.2. Click a contact.• To send the response without adding comments, click Send Response.•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Send an email message to all meeting participantsIn a meeting, meeting invitation, or meeting response, press the key > Email All Attendees.Conference call meetingsAbout conference callsYou can create two types of conference calls with your BlackBerry® device. If your organization or a conferencing service hasprovided you with a conference call bridge number, you can create conference call meetings in the calendar on your device orcomputer. Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting withRIM Confidential and Proprietary Information - Approved Third Parties173
a one-touch Join Now option, if this feature is supported on their device, so that they do not have to dial the conference callbridge number and access codes. If you do not have a conference call bridge number, you can create a conference call bycalling other contacts and joining the calls together.Create a conference call meeting from your deviceTo perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference callmeeting on behalf of another person from your computer.1. In a meeting, select the Conference call check box.2. Type the information for the conference call.3. Press the key > Save.Create a conference call meeting from your computerTo perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. Forinformation about creating meetings on behalf of another person, see the documentation for the email application on yourcomputer.You can create a conference call meeting from your computer that your BlackBerry® device recognizes. When the conferencecall meeting starts, participants who have a BlackBerry device can enter the conference call meeting with the Join Now option,if their device supports this feature.1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do notinclude spaces.2. Type a lowercase x. Do not include spaces before or after the x.3. Type the participant access code. Type a space after the participant access code.4. Type CCM: and the moderator conference call bridge number. Do not include spaces.5. Type a lowercase x. Do not include spaces before or after the x.6. Type the moderator access code. Type a space after the moderator access code.ExampleIf the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, andthe participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.Enter a conference call meetingDo one of the following:• In a meeting notification, click Join Now.•In the calendar, highlight the meeting. Press the key > Join Now.Related topicsI cannot enter a conference call with the Join Now option, 179RIM Confidential and Proprietary Information - Approved Third Parties174
Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically when you create aconference call meeting from your BlackBerry® device.1. On the Home screen, click the Calendar icon.2. Press the key > Options > Conference Calling.3. Type your conference call information.4. Press the key > Save.Synchronizing calendarAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wirelessnetwork.The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the emailapplication on their computer over the wireless network. When a subscriber files or deletes email messages on theirsmartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make toemail message in the email application on their computer should be reflected on the smartphone.In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or emailcannot be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turnedoff these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize theirorganizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.RIM Confidential and Proprietary Information - Approved Third Parties175
4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software tosynchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Related topicsSome characters in calendar entries do not appear correctly after synchronization, 179About synchronization conflicts, 86About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrydevice data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restoretool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yourdevice over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and inthe email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device orthe email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Related topicsSynchronize organizer data over the wireless network, 175Some characters in calendar entries do not appear correctly after synchronization, 179RIM Confidential and Proprietary Information - Approved Third Parties176
Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.Calendar optionsChange how the calendar is displayed1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.•To change the default view, change the Initial View field.• To change the start and end time for days, change the Start Of Day field and End Of Day fields.• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.3. Press the key > Save.Change options for reminders1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.•To change the snooze time for reminders, change the Snooze field.• To change the default reminder time for calendar entries, change the Default Reminder field.3. Press the key > Save.Related topicsTurn off your device, 253Change options for multiple calendars1. On the Home screen, click the Calendar icon.2. Press the key > Options.3. Click a calendar.• To change the color that is used for appointments from the calendar, change the Appointment Color field.• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties177
Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Calendar (CICAL) field.4. Press the key > Save.Change how long your device stores calendar entries1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Change the Keep Appointments field.4. Press the key > Save.Your BlackBerry® device deletes calendar entries that are older than the number of days that you set.Show tasks in the calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Select the Show Tasks check box.4. Press the key > Save.Calendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable QuickEntry check box.Schedule an appointment Press CChange to Agenda view Press AChange to Day view Press DChange to Week view Press WChange to Month view Press MMove to the next week, month, or day in Agenda view Press the Space key.Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.RIM Confidential and Proprietary Information - Approved Third Parties178
Move to the current date Press TMove to a specific date Press GTroubleshooting: CalendarI cannot schedule appointments that span multiple daysIf you use IBM® Lotus Notes®, you cannot schedule appointments that span multiple days.Related topicsSchedule a meeting or an appointment, 170I cannot set some fields when scheduling appointmentsIf you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Privatecheck box when you change a recurring appointment or meeting.Related topicsSchedule a meeting or an appointment, 170Some characters in calendar entries do not appear correctly aftersynchronizationIf you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, yourcomputer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on yourcomputer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Related topicsSynchronize organizer data over the wireless network, 175About synchronization conflicts, 86I cannot enter a conference call with the Join Now optionThe Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry® devicethat supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly. If theJoin Now option appears and your device is connected to a CDMA network, you might need to change your smart dialingoptions so that you can enter the conference call using the Join Now option.RIM Confidential and Proprietary Information - Approved Third Parties179
Try the following actions:•If the Join Now option does not appear, to enter the conference call, in the meeting or meeting invitation, click theconference call bridge number and access code that appear in either the Location field or the Notes section.• If the Join Now option appears and your device is connected to a CDMA network, try increasing the default time that yourdevice waits before dialing an extension. From the Home screen, press the key. Press the key > Options > SmartDialing. In the To access extensions in all other corporations section, change the Wait For field to the highest value. Tryentering the conference call with the Join Now option again.Related topicsEnter a conference call meeting, 174RIM Confidential and Proprietary Information - Approved Third Parties180
ContactsContact basicsAdd a contact•To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen, clickNew Contact. Type the contact information. Press the key > Save.•To add a contact from a message, call log, or web page, highlight the contact name, number, or email address. Press the key > Add to contacts. If necessary, add contact information. Press the key > Save.Create a custom contact fieldCustom contact fields can store information that you want to remember about a contact, for example, you might want to add acustom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for allyour contacts.1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.2. Click a field.3. Press the key > Change Field Name.4. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. Type a name forthe field. Press the key on the keyboard.5. Type the information that you want to add to the custom field.6. Press the key > Save.You can synchronize contact fields that you customize on your BlackBerry® device with the email application on yourcomputer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.Related topicsContact list field data is not appearing on my computer, 188Add a pause or a wait to a phone numberUse a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. Afterdialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) orprompts you to type them (wait).1. After you type the main part of a phone number in a phone number field, press the key.2. Click Add Pause or Add Wait.3. Type the additional numbers.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties181
Change or delete a contact1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key.•To edit the information for the contact, click Edit. Change the contact information. Press the key > Save.•To delete a contact, click Delete.Search for a contact in your organization's address bookTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.•To add a contact to your contact list, click Add to Contacts.• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.• To delete a contact from the contact lookup results, click Delete.• To delete the contact lookup results, click Delete Lookup.• To start a new contact lookup, click Lookup.Customizing contactsAdd a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save.8. Press the key > Save.Related topicsRIM Confidential and Proprietary Information - Approved Third Parties182
My contact pictures keep changing, 188Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Highlight the contact picture.•To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > Select.•To delete the contact picture, press the > Delete Picture.5. Press the key > Save.Related topicsMy contact pictures keep changing, 188About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos thatappear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® LotusNotes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes withthe task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one applicationare made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.RIM Confidential and Proprietary Information - Approved Third Parties183
To delete a category, highlight the category. Press the key > Delete.Synchronizing contactsAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wirelessnetwork.The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the emailapplication on their computer over the wireless network. When a subscriber files or deletes email messages on theirsmartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make toemail message in the email application on their computer should be reflected on the smartphone.In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or emailcannot be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turnedoff these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize theirorganizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software tosynchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Related topicsSome characters in calendar entries do not appear correctly after synchronization, 179About synchronization conflicts, 86RIM Confidential and Proprietary Information - Approved Third Parties184
About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrydevice data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restoretool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yourdevice over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and inthe email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device orthe email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Related topicsSynchronize organizer data over the wireless network, 175Some characters in calendar entries do not appear correctly after synchronization, 179RIM Confidential and Proprietary Information - Approved Third Parties185
Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.Personal distribution listsCreate a personal distribution listYou can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distributionlists that you create on your BlackBerry® device do not appear in the email application on your computer.1. On the Home screen, click the Contacts icon.2. Press the key > New Group.3. Type a name for the personal distribution list.4. Press the key > Add Member.5. Click a contact.6. To add another contact, repeat steps 4 to 5.7. Press the key > Save Group.Change or delete a personal distribution list1. On the Home screen, click the Contacts icon.2. Highlight a personal distribution list.3. Press the key.•To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or DeleteMember. Press the key > Save Group.•To delete a personal distribution list, click Delete Group > Delete.Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.RIM Confidential and Proprietary Information - Approved Third Parties186
Multiple contact listsAbout multiple contact listsIf your BlackBerry® device is associated with multiple email accounts, you might have contacts from each email account onyour device. For example, if your device is associated with a work email account and a personal email account, you might beable to view your work contact list and your personal contact list on your device. For more information, contact your wirelessservice provider.View a different contact list1. On the Home screen, click the Contacts icon.2. Press the key > Select Contacts.3. Click a contact list.Change the default contact list1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Contact List (SYNC) field.4. Press the key > Save.Contact list optionsTurn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties187
Change the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.1. On the Home screen or in a folder, click the Options icon.2. Click Typing & Input > Language.3. Change the Global Name Display field.4. Press the key > Save.View the number of contacts stored on your device1. On the Home screen, click the Contacts icon.2. Press the key > Options.3. Click a contact list.The Number of Entries field displays the number of contacts that are stored in the contact list.Sort contacts or tasks1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.2. Press the key > Options.3. If necessary, click General Options.4. Change the Sort By field.5. Press the key > Save.Troubleshooting: ContactsContact list field data is not appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. Forexample, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it withthe email application on your computer, because the birthday field is a date field in the email application on your computer.Related topicsCreate a custom contact field, 181My contact pictures keep changingThe contact pictures in applications (for example, in the contacts application), might change if you set more than oneapplication on your BlackBerry® device to replace contact pictures. Depending on how often or how many of your contactpictures are being replaced by other applications, you might experience increased data charges.RIM Confidential and Proprietary Information - Approved Third Parties188
To stop contact pictures from changing, you must change the options in each application that is replacing your contactpictures.Related topicsAdd a contact picture for caller ID, 40Change or delete a contact picture, 183RIM Confidential and Proprietary Information - Approved Third Parties189
ClockSet the date and time1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.•To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Notethat you must be connected to the wireless network.• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.Change the time or date. Click Ok.3. Do any of the following:• To receive a prompt when your device detects a new time zone, change the Auto Update Time Zone field to Prompt.• To have your device update the time zone automatically when it detects a new time zone, change the Auto UpdateTime Zone field to On.4. Press the key > Save.Related topicsThe time on my device is incorrect, 193Change what appears on the screen when your device ischarging1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the When Charging field.4. Press the key > Save.Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Clock Face field, Stopwatch Face field or Timer Face field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties190
Display a second time zone on the clockYou can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in yourcurrent location and the time in your home time zone.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Home Time Zone field.4. Press the key > Save.Related topicsThe time on my device is incorrect, 193Turn on the alarm1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Alarm.3. On the trackpad, slide your finger up or down to highlight On or Weekdays.4. Click the trackpad.At the top of the Home screen, a clock indicator appears.To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendarapplication.Related topicsTurn off your device, 253Silence the alarm• If snooze is not turned on, click Dismiss.• If snooze is turned on, click Snooze.Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties191
Turn on bedside clock modeYou can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls ormessages.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Enter Bedside Mode.To turn off bedside clock mode, press the key.Set options for bedside clock mode1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Bedside Mode section, do any of the following:• To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED check box.• To turn off the connection to the wireless network, so that your device does not receive phone calls or messages whenbedside clock mode is turned on, select the Disable Radio check box.• To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen check box.4. Press the key > Save.Use the stopwatch1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Stopwatch.3. Click the start/stop icon.• To record lap times, click the lap icon.• To stop timing, click the start/stop icon again.•To send the results in a message, press the key > Send Results. Click a message type.Use the timer1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Timer.3. Press the key > Set Timer.4. Set the time.RIM Confidential and Proprietary Information - Approved Third Parties192
5. Click OK.•To start or stop the timer, click the start/stop icon.• To reset the timer, click the reset icon.The timer continues to count down after you exit the Clock application.Change timer notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.4. Press the key > Save.Troubleshooting: ClockThe time on my device is incorrect1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Try one of the following actions:•If the Set Time field is set to Automatic, press the > Update Time.•If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.• If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone,you might need to update the time zone data on your BlackBerry® device. To update the time zone data, press the key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include dataservices (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, youmight not be able update your time zone data. For more information, contact your administrator.Related topicsSet the date and time, 190Display a second time zone on the clock, 191RIM Confidential and Proprietary Information - Approved Third Parties193
Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in thecalendar.1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.•To create a task in the Calendar application, press the key > New Task. Type the task title and fill in the details,such as the due date and recurrence.•To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due dateand recurrence.• To create a memo, click New Memo. Type a title and the memo.2. Press the key > Save.Send a task or memo1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.2. Highlight a task or memo.3. Press the key > Forward As.4. Click a message type.Change or delete a task or memoOn the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.•To change the task or memo, click it. Change the task or memo information. Press the key > Save.•To delete the task or memo, highlight it. Press the key > Delete.Change the status of a task1. On the Home screen or in the Applications folder, click the Tasks icon.2. Highlight a task.3. Press the key.•To mark the task as complete, click Mark Completed.•To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties194
Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2. Press the key > Hide Completed.Show tasks in the calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Select the Show Tasks check box.4. Press the key > Save.Synchronizing tasks and memosAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wirelessnetwork.The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the emailapplication on their computer over the wireless network. When a subscriber files or deletes email messages on theirsmartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make toemail message in the email application on their computer should be reflected on the smartphone.In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or emailcannot be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turnedoff these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize theirorganizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties195
Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software tosynchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Related topicsSome characters in calendar entries do not appear correctly after synchronization, 179About synchronization conflicts, 86About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrydevice data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restoretool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yourdevice over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and inthe email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device orthe email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties196
Related topicsSynchronize organizer data over the wireless network, 175Some characters in calendar entries do not appear correctly after synchronization, 179Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos thatappear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® LotusNotes®, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes withthe task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one applicationare made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.RIM Confidential and Proprietary Information - Approved Third Parties197
To delete a category, highlight the category. Press the key > Delete.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete check box.5. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties198
TypingTyping basicsHighlight, cut, copy, or paste textTo perform this task, you must use the slide-out keyboard.1. Press and hold the key and click the trackpad.•To highlight text character by character, on the trackpad, slide your finger left or right.• To highlight text line by line, on the trackpad, slide your finger up or down.2. Press the key.•To cut the highlighted text, click Cut.• To copy the highlighted text, click Copy.3. Place the cursor where you want to insert the cut or copied text.4. Press the key > Paste.Type a symbolDo any of the following:•If you are using the slide-out keyboard, press the Symbol key. Press the letter key that appears below the symbol.• If you are using your BlackBerry® device in portrait view with the SureType® input method, press the Symbol key. Tosee more symbols, press the Symbol key again. Click a symbol.• If you are using your device in portrait view with the multi-tap keyboard, press a key once to type the first symbol onthe key, twice to type the second symbol on the key, or three times to type the third symbol on the key. To view a listof symbols that do not appear on the keyboard, press the Symbol key.• If you are using your device in landscape view or in portrait view with the full keyboard, press the Symbol key. Click asymbol.Type an accent or special characterPress and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or specialcharacter appears.Clear text from a fieldIn a field that you typed text into, press the key > Clear Field.RIM Confidential and Proprietary Information - Approved Third Parties199
Type text using the predictive input methodWhen you are typing text, perform any of the following actions:•To select the highlighted suggestion and start typing a new word, press the Enter key.• To select the highlighted suggestion and continue typing the same word, click the word.• To ignore the suggestions, keep typing.Typing input methodsSwitch typing input methods when you are typingTo perform this task, you must be using your BlackBerry® device in portrait view with the touch screen keyboard.You can switch between the SureType keyboard, the multi-tap keyboard, and the full keyboard.When you are typing, press the key > Enable <typing input method>.Change options for typing input methods1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Change the options.5. Press the key > Save.Change your typing styleYou can change how your BlackBerry® device recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your device to suggest word predictions as you type, change the Style field to Predictive.• To set your device to type the first letter on a key when you press a key once and type the second letter on the keywhen you press the key twice, change the Style field to Multitap.The Portrait Keyboard Type field must be set toReduced in Options > Typing and Input > Keyboard, to have this option.• To set your device to suggest spelling corrections as you type, change the Style field to Corrective.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties200
SureType technology and multi-tap input methodsAbout typing using different keyboard stylesWhen you need to type, your BlackBerry® device displays one of three keyboard styles automatically, based on the field thatyou type in and the orientation of your device.If you are using your device in portrait view, you can switch between the SureType® keyboard, multi-tap keyboard, and fullkeyboard, and you can set one of these keyboard styles to be your default. If you are using your device in landscape view, youcan type using the full keyboard.About SureType technology and multi-tapYou can type on your BlackBerry® device using the SureType® input method or multi-tap input method.SureType technology combines a traditional phone-style key layout with a familiar computer-style letter layout that is designedto provide a quick and comfortable typing and dialing experience.SureType technology is designed to predict words as you type them. When you use SureType technology, you press the letterkey for each letter in a word only once until the word appears in a list that appears on the screen. When you use multi-tap, youpress a letter key once to type the first letter on the key and twice to type the second letter.SureType technology is the default typing input method for most fields. Multi-tap is the default typing input method for phonenumber and password fields.Type text using SureType technologyTo perform this task, you must be using your BlackBerry® device in portrait view with the touch screen keyboard.1. Press the letter key once for each letter in a word.2. Do any of the following:• To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard.•To select an item from the list that appears when you type and continue typing the same word, click the item.• To change a letter in a word that you are typing, highlight the letter. Click the alternate letter that appears on thescreen.• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternateletter that appears on the screen.For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You wouldthen highlight run and press the key.Type text using multi-tapTo perform this task, you must be using your BlackBerry® device in portrait view.RIM Confidential and Proprietary Information - Approved Third Parties201
Do any of the following:•To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.• To type the third letter on a key, press the letter key three times.• To type the fourth letter on a key, press the letter key four times.For example, to type run, you would press the R key three times, the U key twice, and the N key twice.Find more information about typing in other languagesYou can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visitwww.blackberry.com/go/docs and search for the Typing Guide in your language.Typing optionsChange the default currency symbol1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Currency Key field.4. Press the key > Save.Stop displaying contacts in the list that appears when you type1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Names check box.5. Press the key > Save.Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Select the Key Tone check box.4. Press the key > Save.Turn off trackpad sounds1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.RIM Confidential and Proprietary Information - Approved Third Parties202
3. Clear the Audible Roll check box.4. Press the key > Save.To turn on trackpad sounds again, select the Audible Roll check box.Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivitylevel.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Set the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Spelling checkerYou can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Czech, Danish, Dutch, English, French, German,Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.•To ignore the suggested spelling, press the key.•To ignore all instances of the suggested spelling, press the key > Ignore All.•To add the word to the custom dictionary, press the key > Add To Dictionary.•To stop checking spelling, press the key > Cancel Spell Check.RIM Confidential and Proprietary Information - Approved Third Parties203
Change options for checking spellingYou can change the type and length of words that the spelling checker includes when checking spelling. For example, you mightnot want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® device to checkspelling automatically before you send an email message.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Spell Check.3. Change one or more options.4. Press the key > Save.Stop displaying spelling suggestions in the list that appears when youtypeBy default, if you start typing a letter combination that your BlackBerry® device does not recognize, spelling suggestions appearin bold in the list that appears when you type.1. Click Typing and Input > Typing.2. For a keyboard, click Advanced Style Options.3. Clear the Spelling check box.4. Press the key > Save.Custom dictionaryAbout the custom dictionaryYou can add words to the custom dictionary so that your BlackBerry® device recognizes the word when you check spelling.Because SureType® technology uses the same dictionary, if you are using the SureType input method, words that you add toyour custom dictionary are displayed in the list that appears when you type.Add, change, or delete a word in the custom dictionary1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Custom Dictionary.•To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the keyon the keyboard.•To change a word in the custom dictionary, press the key > New. Change the word. Press the key on thekeyboard.•To delete a word from the custom dictionary, highlight the word. Press the key > Delete.RIM Confidential and Proprietary Information - Approved Third Parties204
Stop adding items to the custom dictionary automatically1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Typing check box.5. Change the Email field to Off.6. Press the key > Save.AutoTextAbout AutoTextAutoText is designed to replace specific text that you type with preloaded AutoText entries. If you type text that can bereplaced with an AutoText entry, the text changes after you press the Space key.Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte tothe. You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create anAutoText entry that replaces ttyl with talk to you later.Create an AutoText entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Press the key > New.4. In the Replace field, type the text to replace.5. In the With field, do one of the following:• Type replacement text.•To insert a macro (for example, the current date or time), press the key > Insert Macro.6. Do one of the following:• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.• To capitalize the entry according to the context, change the Using field to SmartCase.7. In the Language field, change the language.8. Press the key > Save.Change or delete an AutoText entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.RIM Confidential and Proprietary Information - Approved Third Parties205
3. Highlight an AutoText entry.4. Press the key.•To change the AutoText entry, click Edit. Change the entry. Press the key > Save.•To delete the AutoText entry, click Delete.Undo an AutoText changeIf the AutoText feature changes a word that you do not want to change, you can undo the change.To undo an AutoText change when you are typing, press the key twice.Typing shortcuts for the slide-out keyboardDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Press and hold the letter key until the capitalized letterappears.Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,press the Left Shift key or Right Shift key.Type a symbol Press the Symbol key. Type the letter that appears below thesymbol.Type the alternate character on a key Press the Alt key and the character key.Type an accented or special character Press and hold the letter key and, on the trackpad, slide yourfinger left or right. For example, to type ü, press and hold Uand slide your finger left until ü appears. Release the letterkey when the accented or special character appears.Type a number in a text field Press and hold the Alt key and press the number key.Type a number in a number field Press a number key. You do not need to press the Alt key.Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,press the Left Shift key or Right Shift key.Highlight a line of text Press the Left Shift key or Right Shift key and, on thetrackpad, slide your finger up or down.Highlight text character by character Press the Left Shift key or Right Shift key and, on thetrackpad, slide your finger left or right.Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/Delete key.RIM Confidential and Proprietary Information - Approved Third Parties206
Copy highlighted text Press the Alt key and click the trackpad.Paste text Press the Left Shift key or Right Shift key and click thetrackpad.Troubleshooting: TypingSureType technology does not recognize a wordUse the list that appears when you type to help you build words that SureType® technology does not recognize. Press the letterkey for the first letter in the word once. Highlight a letter in the list. Press the letter key for the next letter in the word once.Highlight a letter combination. Click the trackpad. Continue typing the word.I cannot check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Czech,Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,Spanish, Swedish, and Turkish.RIM Confidential and Proprietary Information - Approved Third Parties207
KeyboardAssign an application to a Convenience keyYour BlackBerry® device has one or more Convenience keys on the side of the device. Depending on your theme, you might notbe able to change the application that is assigned to a Convenience key.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Convenience Keys.3. Change the Convenience Key Opens field.4. Press the key > Save.Change the default currency symbol1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Currency Key field.4. Press the key > Save.Set the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.3. Select the Key Tone check box.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties208
Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivitylevel.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Turn off trackpad sounds1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Trackpad Sensitivity.3. Clear the Audible Roll check box.4. Press the key > Save.To turn on trackpad sounds again, select the Audible Roll check box.Troubleshooting: KeyboardNo application opens when I press a Convenience keyTry the following:•If you have not done so, assign an application to the key.• Verify that you did not delete the application that you assigned to the key.RIM Confidential and Proprietary Information - Approved Third Parties209
LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be different from the displaylanguage. When you set a typing input language, AutoText and other typing options change to the selected language. Forexample, you might use your BlackBerry® device in French, but type messages in English.Change the language1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To change the display language, change the Display Language field.• To change the typing language, change the Typing Language field.• To change the language for voice commands, change the Voice Dialing field.3. Press the key > Save.Use a shortcut for switching typing input languages when youare typing1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.• To switch the typing input language by holding the Alt key and pressing the Enter key, change the Shortcut Keys field toAlt-Enter.• To switch the typing input language by holding the Shift key and pressing the Space key, change the Shortcut Keys fieldto Shift-Space.3. Press the key > Save.To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.RIM Confidential and Proprietary Information - Approved Third Parties210
Add a display languageYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry device. To download theBlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option foryour computer.Connect your device to your computer and open the BlackBerry Desktop Software.For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.Delete a languageYou can delete languages that you do not use to increase the amount of space available.1. On the Home screen or in a folder, click the Setup icon.2. Click Languages > Language Removal.3. Select the languages you want to keep.4. Click Update.Any languages that you do not select are deleted from your BlackBerry® device.Troubleshooting: LanguageSome characters do not appear correctly on my deviceThe BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your BlackBerry® device might notsupport the characters. For more information, contact your wireless service provider or administrator.RIM Confidential and Proprietary Information - Approved Third Parties211
Screen displaySet options for backlighting1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Do any of the following:• To change the brightness of the backlight for the screen, change the Backlight Brightness field.• To change the length of time that the backlight stays on when you are not touching your BlackBerry® device, changethe Backlight Timeout field.• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight check box.4. Press the key > Save.Related topicsThe screen turns off, 216Use a picture as your device wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related topicsMy display changed, 215Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties212
Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons,they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show Allfrom the Home screen menu.You can reorder application icons to change which icons appear first on the Home screen. You can also create and deletefolders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.Find or hide an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:•To see all your application icons, press the key > All.•To hide an application icon, highlight the icon. Press the key > Hide.•To show all hidden application icons, press the key > Show All.•To stop hiding an application icon, highlight the icon. Press the key > Hide. A check mark should not appear besidethe Hide field.Related topicsMy display changed, 215Add, change, or delete a folder on the Home screenOn the Home screen, do one of the following:•To add a folder, press the key > Add Folder. Type a name for the folder. To change the folder icon style, click thefolder icon. Click a folder icon style. Click Add.•To change a folder, highlight a folder. Press the key > Edit Folder. Change the folder name or folder icon style.Click Save.•To delete a folder, highlight a folder. Press the key > Delete.Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the Menu key.3. Perform one of the following actions:• To move the application icon to a different location on the Home screen, click Move. On the trackpad, slide your fingerto the new location. Click the trackpad.RIM Confidential and Proprietary Information - Approved Third Parties213
• To move the application icon into an application folder, click Move to folder. Click an application folder.•To move the application icon out of an application folder, click Move to folder. Click Home or an application folder.Add a message that appears when your device is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your device is locked.4. Press the key > Save.Set the touch screen sensitivityYou can set how sensitive the screen is to your touch.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Touchscreen Sensitivity.• If you want the screen to respond faster when you tap it, change the Tap Interval field to a lower number.• If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screento open a pop-up menu, change the Hover Period field to a lower number.• If you want the screen to be more responsive when you slide your finger quickly, change the Swipe Sensitivity field to alower number.3. Press the key > Save.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator check box.RIM Confidential and Proprietary Information - Approved Third Parties214
4. Press the key > Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry® device that changes howitems such as applications, indicators, words, and icons appear. Themes might be preloaded on your device, or you might beable to download themes that are in .cod file format.Switch themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Related topicsMy display changed, 215Troubleshooting: DisplayMy display changedDepending on your theme, display options such as icons, fonts, and your Home screen background, might change when youswitch themes.Related topicsUse a picture as your device wallpaper, 11Find or hide an application icon, 10Switch themes, 35No application opens when I press a Convenience keyTry the following:RIM Confidential and Proprietary Information - Approved Third Parties215
• If you have not done so, assign an application to the key.•Verify that you did not delete the application that you assigned to the key.The screen turns offWhen you do not use your BlackBerry® device for a period of time, the screen turns off to conserve battery power. You canchange the length of time that the backlight stays on when you are not touching your device.To turn on the screen, click the trackpad or press a key.Related topicsSet options for backlighting, 212RIM Confidential and Proprietary Information - Approved Third Parties216
GPS technologyDepending on your wireless service provider, this feature might not be supported.About GPS technologyDepending on your wireless service provider, this feature might not be supported.You can use GPS technology on your BlackBerry® device to get your GPS location and to use location-based applications andlocation-based services. Location-based applications can use your GPS location to provide you with information such as drivingdirections.If your device does not have an internal GPS receiver or your wireless service provider does not support location-based servicesand you want to use GPS technology, you can pair your BlackBerry device with a Bluetooth® enabled GPS receiver. For moreinformation, contact your wireless service provider.If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode,an emergency operator might be able to use GPS technology to estimate your location.Note: In an emergency, always provide the emergency operator with as much information as possible. Emergency operatorsmight not be able to estimate your location using only GPS technology.Turn on GPS technologyDepending on your BlackBerry® device model and wireless network, this feature might not be supported.Note: The GPS options that appear on your device might differ slightly from the options that appear in this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location On.4. Press the key > Save.To turn off GPS technology, change the Location Services field to Location Off.Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth®enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the GPS Data Source field.RIM Confidential and Proprietary Information - Approved Third Parties217
4. Press the key > Save.Get your GPS locationDepending on your wireless service provider and wireless network, this feature might not be supported. To perform this task,you must pair your BlackBerry® device with a Bluetooth® enabled GPS receiver, if your device does not have an internal GPSreceiver.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Press the key > Refresh GPS.The longitude and latitude coordinates for your current location appear.Prevent others from tracking your locationIf your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of yourBlackBerry device. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location Off.4. Press the key > Save.Turn off location aidingDepending on your wireless service provider and wireless network, this feature might not be supported. By default, locationaiding is turned on to improve the performance of GPS technology. When location aiding is turned on, your BlackBerry® deviceconnects to a central server periodically, which can increase your data service charges. To avoid these charges, you can turn offlocation aiding, but it might take longer for your device to get your GPS location. For more information, contact your wirelessservice provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.• To turn off location aiding, change the Location Aiding field to Disabled.• To turn off location aiding when roaming, change the Location Aiding field to Disabled While Roaming.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties218
Troubleshooting: GPS technologyI cannot use GPS technologyTry performing the following actions:•If you are outdoors, move away from buildings and expose your device to open sky.• If you are indoors, move close to a window.• If you have paired your BlackBerry® device with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabledGPS receiver is turned on.• If you are using GPS technology for the first time, wait a short period of time for your device to get your GPS location.RIM Confidential and Proprietary Information - Approved Third Parties219
MapsMap basicsView a location on a map1. On the Home screen, click the Maps icon.2. On a map, press the key > Find Location.3. Do one of the following:• To search for a point of interest such as a business or landmark, in the drop-down at the top right of the screen, clickBusiness. Type the information for the point of interest in the Business field. Highlight the point of interest.• To view a new location, in the drop-down at the top right of the screen, click Location. Type an address in the Locationfield. Highlight the location.• To view a location for a contact, type the contact name in the Location field or the Business field. Highlight the contactinformation.• To view a bookmarked location, highlight the location in the bottom section of the screen.4. Press the key > View on MapIf you are viewing a location other than your current location, to get directions to this location from your current location,press the key > Navigate to Here. Your device must have an internal GPS receiver or be paired with a Bluetooth enabledGPS receiver to perform this task.View an address on a map using a linkWhen your BlackBerry® device recognizes an address in certain applications, such as instant messaging applications or theMemoPad, your device underlines the address.1. Highlight an underlined address.2. Press the key > View on Map.Send a locationYou can send a location as a message, for example, in an email message or instant message. The message that you sendincludes a link to the location so that the recipient can view the location on a map.1. On a map, press the key > Send Location.2. Click a message type.Get directions1. On the Home screen, click the Maps icon.2. Press the key > Get Directions.RIM Confidential and Proprietary Information - Approved Third Parties220
3. Do one of the following to specify a starting location:•To specify your current location, if your BlackBerry® device has an internal GPS receiver or is paired with a Bluetooth®enabled GPS receiver, set the Start field to My Location.• To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you areviewing a bookmarked location, click Use focused location.• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the locationon the map.• To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the drop-down listat the top right of the screen, click Business. In the Search field, type the information for the point of interest. Press the key on the keyboard. Click a point of interest.•To specify a contact's address, set the Start field to Find Location. Start typing the contact's name. Click the contact.• To specify a new location by typing the address, set the Start field to Find location. In the drop-down list at the topright of the screen, click Location. In the Search field, type the address. Press the key on the keyboard. Click thelocation.•To specify a bookmarked location, set the Start field to Find location. In the bottom pane, click a bookmarked location.4. Repeat step 3 to specify an ending location.5. To change the route options, click Route Options. Select or clear the check box beside one or more route options. Click OK.6. Click Search.Pan a mapTo pan a map, your BlackBerry® device must be in pan mode and not zoom mode. The mode that your device is in is displayedat the top of the map.1. If your device is in zoom mode, click the trackpad to switch to pan mode.2. On the trackpad, slide your finger in any direction.Zoom in to or out from a mapTo zoom in to or out from a map, your BlackBerry® device must be in zoom mode and not pan mode. The mode that yourdevice is in is displayed at the top of the map.On a map, do one of the following:• To zoom in, if your device is not already in zoom mode, click the trackpad. Slide your finger up on the trackpad.• To zoom out, if your device is not already in zoom mode, click the trackpad. Slide your finger down on the trackpad.•To zoom to a point in a route, press the key > Zoom To Point.View a list of points of interest near a locationYou can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops nearyour current location.1. On a map, press the key > Find Location.2. Type the point of interest information.3. Press the key on the keyboard.RIM Confidential and Proprietary Information - Approved Third Parties221
View contact information for a point of interestPoints of interest are displayed on maps as location markers.1. On a map or in a list of points of interest, highlight a point of interest.2. Press the key > Display Details.Clear a mapWhen you clear a map, any route information displayed on the map no longer appears.On a map, press the key > Clear Map.Add a bookmark for a location or route1. On the Home screen, click the Maps icon.2. On a map, press the key > Add As Favorite > OK.Rename a bookmark for a location or route1. On the Home screen, click the Maps icon.2. Press the key > Favorites.3. Highlight a bookmark.4. Press the key > Rename.5. Type a new name.6. Click OK.Delete a bookmark for a location or route1. On the Home screen, click the Maps icon.2. On a map, press the key > Favorites.3. Highlight a bookmark.4. Press the key > Delete.RIM Confidential and Proprietary Information - Approved Third Parties222
Map optionsKeep backlighting on when you track your movementBy default, backlighting turns off automatically after a specified time to conserve battery power. You can change map optionsso that backlighting remains on when you track your movement unless the battery power level drops below a specifiedpercentage.1. On a map, press the key > Options.2. Change the Backlight Timeout When field.3. Press the key > Save.Related topicsSet options for backlighting, 212Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® device with a Bluetooth®enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save.Map shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Zoom in to a map Press IZoom out from a map Press OMove to the next direction on a route Press NMove to the previous direction on a route Press PRIM Confidential and Proprietary Information - Approved Third Parties223
Troubleshooting: MapsSome features are not available on my deviceThe availability of certain features on your BlackBerry® device might be affected by items such as your device model andwireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a red lock indicator appearsbeside the option field.For more information about the features that are available on your device, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.Related topicsFeature availability, 27RIM Confidential and Proprietary Information - Approved Third Parties224
ApplicationsAbout multitaskingYour BlackBerry® device supports multitasking, which allows you to run more than one application at a time. During a call, forexample, you might want to switch to the calendar application to view your appointments or switch to the contacts applicationto look up a contact. While you are playing a song, you might want to switch to the messages application to reply to a message.There are also shortcuts for most applications that can help you to perform common tasks quickly.Note: The more applications that you have running, the more memory and battery power your device uses. To optimize theperformance of your device, try to close applications when you are finished with them.Related topicsKeep an application running in the background and switch to another application, 225Close an application so that it is not running in the background, 225Keep an application running in the background and switch toanother application•To switch to another application, press and hold the key until the application switcher appears. Click an applicationicon. If the application icon that you want does not appear, click the Home screen icon and navigate to the application iconthat you are looking for.•To return to the Home screen if you are not on a call, press the key.•To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Clickthe Home screen icon.Note: If you press the key while you are on a call, you will end the call even if you have switched to another application.Related topicsClose an application so that it is not running in the background, 225Close an application so that it is not running in the backgroundTo optimize the performance of your BlackBerry® device, try to close applications when you are finished with them.In an application, do one of the following actions:•Press the key > Close.•Press the key. If necessary, continue to press the key until the Home screen appears.Related topicsRIM Confidential and Proprietary Information - Approved Third Parties225
Keep an application running in the background and switch to another application, 225About adding applicationsDepending on your wireless service provider and region, you might have the option to add or update applications using theBlackBerry App World™ storefront, the BlackBerry® Desktop Software, or the Application Center. You might also be able todownload applications from a web page (try visiting mobile.blackberry.com from your BlackBerry device), or from anapplication offered by your wireless service provider.Additional terms and conditions might apply to software and services made available through the BlackBerry App World™storefront, the BlackBerry Desktop Software, or the Application Center. Data charges might apply when you add or use anapplication over the wireless network. For more information, contact your wireless service provider.BlackBerry App WorldIf you have BlackBerry App World on your device, you can search for and download games, social networking applications,personal productivity applications, and much more. Using an existing PayPal® account, you can buy and download items overthe wireless network to your device.To download BlackBerry App World, visit www.blackberryappworld.com.For more information about managing applications using BlackBerry App World, click the BlackBerry App World icon. Press the key > Help.BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can connect your device to your computer toadd, update, remove, or restore applications. You can also add applications to your device that you have downloaded to yourcomputer, without having to use the wireless network.To download the BlackBerry Desktop Software, visit www.blackberry.com/desktop.For more information about managing applications using the BlackBerry Desktop Software, see the Help in the BlackBerryDesktop Software.Application CenterIf you have the Application Center on your device, you can add, update, or return to the previous version of a select number ofapplications that are hosted by your wireless service provider. Depending on your wireless service provider, this feature mightnot be available.For more information about managing applications using the Application Center, click the Application Center icon. Press the key > Help.RIM Confidential and Proprietary Information - Approved Third Parties226
About social networking applicationsYou can use social networking applications on your BlackBerry® device to stay connected with your social networking contacts.Depending on the social networking application, you might be able to send messages, share pictures, change your status, andmore.You can download social networking applications for your BlackBerry device from the BlackBerry App World™ storefront. Youmust have a wireless service data plan to use these applications. Depending on your wireless service provider or organization,some applications or features might not be supported.For more information about social networking applications, visit www.blackberry.com/support. If you need help using a socialnetworking application, you can find answers in the application by pressing the Menu key and clicking Help on your device.About instant messaging applicationsYou can download instant messaging applications for your BlackBerry® device from the BlackBerry App World™ storefront. Bydefault, your BlackBerry device comes with BlackBerry® Messenger. You can use BlackBerry Messenger to chat with peoplewho have a BlackBerry device by sending and receiving messages and files. You can also change your status and display picture.With the BlackBerry® Groups feature of BlackBerry Messenger, you can share pictures, lists, appointments, and more.You must have a wireless service data plan to use these applications. Depending on your wireless service provider ororganization, some applications or features might not be supported.For more information about BlackBerry Messenger and other instant messaging applications, visit www.blackberry.com/support. If you need help using an instant messaging application, you can find answers in the application by pressing the Menukey and clicking Help on your device.Require your device password before adding an applicationTo perform this task, you must have set a BlackBerry® device password.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Prompt on application install field to Yes.4. Press the key > Send.RIM Confidential and Proprietary Information - Approved Third Parties227
Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete someapplications. For more information, contact your administrator.1. On the Home screen or in a folder, highlight an application icon.2. Press the key > Delete.View properties for an application1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Click an application.View the size of an application database1. On the Home screen or in a folder, click the Options icon.2. Click Device > Status.3. Press the key > Database Sizes.Troubleshooting: ApplicationsI cannot add, update, or return to the previous version of an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or update deviceapplications. For more information, contact your administrator.Try the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• Verify that your device has enough memory to add or update the application.RIM Confidential and Proprietary Information - Approved Third Parties228
BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Device Software for one of the following reasons:• to access new applications and features• to resolve a technical issue• your wireless service provider requires you to update the BlackBerry Device SoftwareYou might be able to update your BlackBerry Device Software over the wireless network, from a web site, or using theBlackBerry® Desktop Software.The duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount ofdevice data, and the number of applications on your BlackBerry device. You cannot use your device or make emergency callswhen the update is in progress. Do not remove the battery while the update is in progress.Over the wireless networkYou can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Homescreen of your device. You can also check for updates manually through the device options. The available update might be acomplete software update, or a partial software update only. If the available update is a complete software update, yourdevice data is backed up on your device and restored during the installation process. Depending on the options that yourwireless service provider or administrator sets, you might not be able to update the BlackBerry Device Software over thewireless network. Depending on your wireless service provider, extra fees might apply when you download the update to yourdevice.From a web siteIf your email account uses the BlackBerry® Internet Service or a BlackBerry® Enterprise Server that supports this feature, youcan update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site atwww.blackberry.com.Using the BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software fromyour computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in theBlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties229
Update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.Depending on your wireless service provider, you might not be able to perform this task at certain times of the day, when thereis a greater volume of network traffic.You can use your BlackBerry® device when you download the BlackBerry® Device Software but not when you install thesoftware. You have the option to schedule the update to occur at a specific time.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.1. On the Home screen, click the Wireless Update icon. If you do not have the Wireless Update icon, on the Home screen,click the Options icon. Click Device > Software Updates.2. Complete the instructions on the screen.Note: During the installation process, your device might reset or display a white screen. If encryption is turned on, you mightneed to type your password at various times during the installation process.Return to or delete the previous version of the BlackBerry DeviceSoftwareDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates > Update successful.• To return to a previous software version, click Downgrade.•To delete a previous software version, press the key > Delete Downgrade Data.Update the BlackBerry Device Software from a web siteIf your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with youradministrator for BlackBerry® Device Software updates that have been approved for use in your organization.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.1. From your computer, visit the BlackBerry Device Software update site.2. Click Check for Updates.3. Connect your BlackBerry device to your computer.RIM Confidential and Proprietary Information - Approved Third Parties230
4. On the Update summary screen, select the check box beside the update that you want to install.5. Do any of the following:• To add or remove optional applications, click Options. Select or clear the check box beside one or more applications.Click Next.• To back up your device data or delete all device data, click Settings. Select the check box beside one or more datatypes. Click OK.6. Click Next.7. Complete the instructions on the screen to sign up for or decline email notifications for new software.8. Click Next > Finish.Update the BlackBerry Device Software using the BlackBerryDesktop SoftwareResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Connect your BlackBerry® device to your computer and open the BlackBerry® Desktop Software. For more information, see theHelp in the BlackBerry Desktop Software.Troubleshooting: BlackBerry Device SoftwareI cannot update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to update yourBlackBerry® Device Software over the wireless network.Try the following actions:• Verify that your BlackBerry device is connected to a wireless network.• Verify that your device has enough storage space to update the BlackBerry Device Software.• Verify that you are not roaming outside of your wireless service provider's wireless coverage area. Depending on yourwireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For moreinformation, contact your wireless service provider.• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wirelessservice provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when thereis a greater volume of network traffic.• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software fromthe website.RIM Confidential and Proprietary Information - Approved Third Parties231
My device does not have enough available memory to update theBlackBerry Device SoftwareTry performing the following actions:•Delete media files, display languages, or third-party applications that you do not use.• Transfer media files that you have stored in the BlackBerry® device memory to a media card.RIM Confidential and Proprietary Information - Approved Third Parties232
Manage ConnectionsManage Connections basicsCheck what wireless networks your device connects toYou can check the types of networks your device can connect to on your device, as well as by visiting www.blackberry.com/go/devices to see feature specifications for your device model. The types of networks listed do not reflect network connections,only the ability of your device model to connect to those networks.1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your device can connect to are listed in the brackets afteryour device model.For more information about the wireless networks that your BlackBerry® device connects to, see the Safety and ProductInformation booklet for your device.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are usingyour BlackBerry® device. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more barsindicate a strong signal. A reduced signal display might indicate increased poweroutput from your device as it attempts to connect to a weak signal.1XEV, 1X, 3G , EDGE, GPRS, NXTL, MIKE,or NTWKYou are connected to a mobile network and you can access features such as emailmessaging and Internet browsing. If you do not see one of the indicators, you mightbe in an area of reduced wireless coverage where some features are not available(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services suchas email messaging and Internet browsing over the Wi-Fi connection.RIM Confidential and Proprietary Information - Approved Third Parties233
Indicator DescriptionYour Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry servicessuch as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetoothenabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetoothenabled device.Related topicsAbout emergency calls and Emergency Callback Mode, 52Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® device.On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the check box beside a connection type.• To turn off a network connection, clear the check box beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related topicsI cannot connect to a Wi-Fi network, 244I cannot connect to the mobile network, 238Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, textmessages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging areavailable. You can also set your device to turn off data services when roaming. For more information, contact your wirelessservice provider.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming fieldto Prompt.4. Press the key > Close.Related topicsI cannot connect to the mobile network, 238RIM Confidential and Proprietary Information - Approved Third Parties234
Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Mobile networkRoamingAbout roaming and international roamingIn most cases, your BlackBerry® device automatically connects to the appropriate wireless network when you travel outsideyour wireless service provider's coverage area. Sometimes you might have to provide login information before you can access awireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.If your device requires a SIM card, your wireless service provider might need to set up your SIM card with roaming servicesbefore you can roam.If your device normally connects to a CDMA network and your device supports international roaming, you might need to get aSIM card that is set up for international roaming from your wireless service provider. Your phone number stays the same whenyou travel internationally.For more information about roaming and roaming fees, contact your wireless service provider.Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® device must be connected to aGSM® or UMTS® network.Your device is designed to switch to an appropriate wireless network automatically when you travel.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Network Selection Mode field to Manual.4. Click a wireless network.5. Click Select Network.6. Press the key > Close.To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.Related topicsI cannot connect to the mobile network, 238RIM Confidential and Proprietary Information - Approved Third Parties235
Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, textmessages with attachments, and browser service) on your BlackBerry® device so that only phone and basic text messaging areavailable. You can also set your device to turn off data services when roaming. For more information, contact your wirelessservice provider.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming fieldto Prompt.4. Press the key > Close.Related topicsI cannot connect to the mobile network, 238Preferred wireless network listAbout the preferred wireless network listYour wireless service provider might have agreements with other wireless service providers that permit you to use theirservices when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry®device uses these other wireless networks.Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferredwireless network list. When you travel, your device scans for the wireless networks on this list first. If no wireless network onthe list is available, your device is designed to connect to another available wireless network automatically.Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless serviceprovider.Add a wireless network to the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Press the key > Add Network.•To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click SelectNetwork.RIM Confidential and Proprietary Information - Approved Third Parties236
• To scan for a wireless network that is already known to your device, click Select From Known Networks. Click a wirelessnetwork. Click Select Network.•To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.5. Press the key > Close.Delete a wireless network from the preferred wireless network listTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Delete.6. Press the key > Close.Change the order of preferred networksTo perform this task, your BlackBerry® device must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported. Your BlackBerry device connects to networksbased on the order that they appear in the preferred network list.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Move.6. Click the new location.7. Press the key > Close.Mobile network optionsChange the connection speed for the wireless networkA faster connection speed requires more battery power.Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.1. On the Home screen, click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Network Mode field.4. Press the Escape key.Related topicsRIM Confidential and Proprietary Information - Approved Third Parties237
I cannot connect to the mobile network, 238Turn on flashing LED notification for wireless coverage1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator check box.4. Press the key > Save.When your BlackBerry® device is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator check box.Troubleshooting: Mobile networkI cannot connect to the mobile networkTry the following actions:• If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.• If your device normally connects to a CDMA network and your device supports international roaming, verify that yourdevice is in global roaming mode and that your SIM card is inserted in your device correctly.• Verify that you have turned on the connection to the wireless network.• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually,your device remains connected to that wireless network until you select your wireless service provider's network again.• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area thatsupports the connection speed.• If you have a Wi-Fi® enabled device and your wireless service provider supports UMA, verify that your connectionpreference is not set to Wi-Fi Only.Related topicsTurn on or turn off a network connection, 234Change your UMA connection preferences, 243Switch wireless networks manually, 235Turn on or turn off data service or set roaming options, 234Error messagesData service unavailable :DescriptionThis message appears when you do not have access to data services on your BlackBerry® device.Possible solutionsTry the following actions:• Verify that you are in a wireless coverage area.RIM Confidential and Proprietary Information - Approved Third Parties238
• Verify that the data service on your device is turned on.•If you are roaming, verify that you can access data services while you roam.Related topicsTurn on or turn off data service or set roaming options, 234Wi-Fi technologyDepending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.About connecting to a Wi-Fi networkWith Wi-Fi® technology, your BlackBerry® device can access the Internet by connecting to a wireless router or wireless accesspoint at your home, work, or in a hotspot area. Your device uses the Wi-Fi network instead of the mobile network to visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, you might avoiddata charges that are associated with using your mobile network, and, in many cases, the connection speed is faster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are freeto use, while others require payment. Your wireless service provider might provide an application for your device that allowsyou to log in to a hotspot. If you do not have an application on your device, you might have to set up your own account onlineand log in manually.If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.When you connect to a Wi-Fi network, your device saves the connection information so that the next time that you are withinrange of that network, your device connects to it automatically.Connect to a Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the ShowOpen networks only check box.4. Click the Wi-Fi network that you want to connect to.5. If the Wi-Fi network requires authentication, type a password for the network.The name of the Wi-Fi network appears at the top of the Home screen.Related topicsI cannot connect to a Wi-Fi network, 244RIM Confidential and Proprietary Information - Approved Third Parties239
Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® networkwithout entering a long password.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect.• To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router oraccess point, press the Wi-Fi Protected Setup button. On your BlackBerry® device, click Start.• To use a PIN, click Enter PIN into router. On your device, click Start. Your device provides you with a PIN. On theadministration screen for your router or access point, type the PIN.Connect to a Wi-Fi network manuallyIf you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the Wi-Fi network.4. Click Next.5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.6. Click Save and Connect.Related topicsOptions for saved Wi-Fi networks, 241I cannot connect to a Wi-Fi network, 244Change, move, or delete a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi Network > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi® network.4. Press the key.•To change options for the saved network, click Edit. Change the options. Click Save.• To move the saved network and change the order that your BlackBerry® device tries to connect to your savednetworks, click Move. Click a new location.• To delete the saved network, click Delete.Related topicsOptions for saved Wi-Fi networks, 241Prevent your device from connecting to a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi® network.RIM Confidential and Proprietary Information - Approved Third Parties240
4. Press the key > Disable.Turn on the prompt that appears for hotspotsBy default, your BlackBerry® prompts you if you are within range of a saved Wi-Fi® network that appears to be a hotspot. If youturn off these prompts, you can turn them on again.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi.3. Press the key > Options.4. Select the Prompt me when a saved hotspot is found nearby check box.5. Press the key > Save.Options for saved Wi-Fi networksCommon optionsOption DescriptionName Type a display name for the Wi-Fi® network.SSID Type the Wi-Fi network name.Security Type Set the security type that the Wi-Fi network supports.Band type Set the Wi-Fi network type. If you do not know the network type, do not change this field.SSID broadcasted Set whether the Wi-Fi network broadcasts its SSID.Automatically obtainIP address and DNSSet whether your BlackBerry® device receives a routable IP address, a subnet mask, DNS settings, anda gateway address from the Wi-Fi network.Allow inter-accesspoint handoverSet whether your device remains connected to the Wi-Fi network when you move between wirelessaccess points.VPN profile If necessary, set a VPN profile to use with the saved Wi-Fi network.IP Address Type the IP address for your device.Subnet mask Type the subnet mask for the wireless access point that your device should connect to.Primary DNS Type the primary DNS that your device should connect to.Secondary DNS Type the secondary DNS that your device should connect to.Default gatewayaddressType the default gateway IP address that your device should connect to.Domain suffix Type the domain that your device uses to resolve host names into IP addresses.WEP optionsThese options appear if you choose the WEP security type.RIM Confidential and Proprietary Information - Approved Third Parties241
Option DescriptionSelect WEP key Set the type of WEP key for the Wi-Fi network.WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.WPA/WPA2 Personal optionsThese options appear if you choose the WPA/WPA2 Personal security type.Option DescriptionPassphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.WPA/WPA2 Enterprise optionsThese options appear if you choose the WPA/WPA2 Enterprise security type.Option DescriptionEnterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network.Username If necessary, type the user name that you use to connect to the Wi-Fi network.Password If necessary, type the password that you use to connect to the Wi-Fi network.CA certificate Set the root certificate that your device should use to verify that it is connecting to the correct Wi-Finetwork.Client certificate Set the authentication certificate that your device should use to connect to the Wi-Fi network.Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authenticationmethod.Token Set whether you use a hardware token to connect to the Wi-Fi network.Server subject If necessary, type the server subject name that your device should use to verify that it is connectingto the correct Wi-Fi network.Server SAN If necessary, type the server SAN that your device should use to verify that it is connecting to thecorrect Wi-Fi network.RIM Confidential and Proprietary Information - Approved Third Parties242
Install a root certificate on your deviceYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® device. Youcan install the root certificate on your computer, and then use the certificate synchronization tool of the BlackBerry® DesktopSoftware to synchronize the root certificate between your device and your computer. For more information, see the Help forthe BlackBerry Desktop Software, or contact your administrator.UMA connection settingsDepending on your wireless service provider, this feature might not be supported. For more information, contact your wirelessservice provider.About using UMA with a Wi-Fi networkIf your wireless service provider supports UMA (also known as GAN) and you subscribe to this service, you might be able tomake calls, visit web pages, and send and receive email messages, PIN messages, and text messages with a Wi-Fi® network.Your BlackBerry® device automatically switches between using your mobile network and Wi-Fi networks, depending on what isavailable in the area where you are using your device. For more information about UMA, contact your wireless serviceprovider.Change your UMA connection preferences1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Mobile Network Options.3. Change the Connection Preference field.4. Press the key > Save.Related topicsI cannot connect to a Wi-Fi network, 244Submit a Wi-Fi diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Email Report or PIN Report.Set options for Wi-Fi diagnostic reportsWhen you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnosticreport, your BlackBerry® device sends the report to that recipient. If you want to specify a recipient each time that you submita report, do not set a default recipient.1. On the Home screen or in a folder, click the Options icon.RIM Confidential and Proprietary Information - Approved Third Parties243
2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Options.•To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.5. Press the key > Save.Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable orRS-232 cable, that you have set up for your BlackBerry® device.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranetusing your organization's network.Internet Set whether third-party applications can access the Internet through your wireless serviceprovider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.About using Wi-Fi with VPN and software tokensIf you have a Wi-Fi® enabled BlackBerry® device and if your organization uses a VPN to control access to its network, you mightbe able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabled device,you might also need a software token to connect to your organization's network using a Wi-Fi network.Wi-Fi technology troubleshootingI cannot connect to a Wi-Fi networkDepending on your BlackBerry® device model, the Wi-Fi® feature might not be supported.Try the following actions:• Verify that you have turned on the connection to the Wi-Fi network.• Verify that you are in a Wi-Fi coverage area.• Verify that the time on your device is synchronized with the network time.RIM Confidential and Proprietary Information - Approved Third Parties244
• If the Wi-Fi network does not appear in the Set Up Wi-Fi application, it might be hidden. If you know the network name,try connecting to the Wi-Fi network manually.•In the Set Up Wi-Fi application, verify that the options for the Wi-Fi network are correct.• If you switched Wi-Fi networks manually, switch to another Wi-Fi network or set your BlackBerry device to scan foravailable Wi-Fi networks.• If your wireless service provider supports UMA, verify that your connection preference is not set to Mobile NetworkOnly.• If your email account uses a BlackBerry® Enterprise Server, your device might prevent you from connecting to certainwireless access points. For more information, contact your administrator.• If you are using the Push Button Setup method, verify that the access point is enabled with Wi-Fi Protected Setup™, andthat it has been set to send its profile. Verify that another device is not also attempting to connect at the same time,and that not more than one access point within range is in this mode.• If you use PEAP, EAP-TLS, EAP-FAST, EAP-TTLS, or EAP-SIM to connect to a Wi-Fi network, verify that you have installedthe root certificate for the certificate authority server that created the certificate for the authentication server.• If you use EAP-TLS to connect to a Wi-Fi network, verify that you have added your authentication certificate to yourdevice.Related topicsTurn on or turn off a network connection, 234Connect to a Wi-Fi network, 239Connect to a Wi-Fi network manually, 240Bluetooth technologyBluetooth technology basicsAbout BluetoothBluetooth® technology is designed to establish a wireless connection between your BlackBerry® device and a Bluetoothenabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry device to a Bluetooth enabled device, you must first turn on Bluetooth technology onboth devices and then pair the devices. Pairing establishes a relationship between the devices and usually needs to be doneonly once.After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerrydevice (a typical range is approximately 10 meters). For best results, keep your BlackBerry device within direct line of sight ofthe Bluetooth enabled device. For example, if your BlackBerry device is on the right side of your body, wear a Bluetoothenabled headset in your right ear.When you turn on Bluetooth technology or when you connect your BlackBerry device to another Bluetooth enabled device,Bluetooth status indicators appear at the top of the Home screen.RIM Confidential and Proprietary Information - Approved Third Parties245
Turn on Bluetooth technology1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Select the Bluetooth check box.To turn off Bluetooth® technology, clear the Bluetooth check box.Pair with a Bluetooth enabled deviceYou must pair your BlackBerry® device with a Bluetooth® enabled device before you can connect to it. For more informationabout preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetooth enableddevice.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections > Add New Device > Search.3. Click a Bluetooth enabled device.4. If necessary, do one of the following:• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerry device,type the pairing passkey that either appears on the Bluetooth enabled device or is provided in the documentation thatcame with the Bluetooth enabled device. The passkey is most often a numeric or alphanumeric code.• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on bothdevices.Related topicsTurn on Bluetooth technology, 246I cannot pair with a Bluetooth enabled device, 252Connect to a paired Bluetooth enabled deviceTo perform this task, Bluetooth® technology must be turned on and your BlackBerry® device must be paired with the Bluetoothenabled device.Your BlackBerry device might attempt to connect to the Bluetooth enabled device automatically when Bluetooth technology isturned on and the devices are within range.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a Bluetooth enabled device.4. Press the key > Connect.5. If necessary, verify that the same number appears in the dialog box for both paired devices.To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.Related topicsTurn on Bluetooth technology, 246I cannot pair with a Bluetooth enabled device, 252RIM Confidential and Proprietary Information - Approved Third Parties246
Switch to a paired Bluetooth enabled device during a callTo perform this task, you must turn on Bluetooth® technology.During a call, press the key > Activate <Bluetooth device>.Related topicsTurn on Bluetooth technology, 246Share contacts with a paired Bluetooth enabled car kit1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a Bluetooth® enabled car kit.4. Press the key > Transfer Contacts.Related topicsI cannot share contacts with a paired Bluetooth enabled device, 252Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® device using Bluetooth technology, a dialog box appears on the screen.1. In the dialog box that appears on your device, click Yes.2. In the drop-down list, click a location to save the file in.3. Click Save.Related topicsTurn on Bluetooth technology, 246Send a media fileYou can send your pictures and videos to applications that you have installed such as Facebook® for BlackBerry® devices, andYouTube® for BlackBerry devices. You can send only media files that you have added.1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Highlight a media file.5. Press the key.•To send a picture or video, click Send. Click a message type or an application.• To send an audio file, click the send option for a message type.6. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.RIM Confidential and Proprietary Information - Approved Third Parties247
Rename a paired Bluetooth enabled device1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Device Properties.5. In the Device Name field, change the name for the Bluetooth enabled device.6. Press the key > Save.Delete a paired Bluetooth enabled deviceTo perform this task, you must first disconnect your BlackBerry® device from the Bluetooth® enabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Delete Device.Bluetooth technology optionsBluetooth profilesDepending on your BlackBerry® device model and wireless network, some profiles might not be supported.Option DescriptionAudio Source (A2DP) This profile allows you to output audio from your BlackBerry device to Bluetooth® enabled devices thatsupport stereo audio such as stereo headsets, speakers, and car kits.A/V Remote Control(AVRCP)This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such asadjusting the volume or playing the next or previous media file on your BlackBerry device.Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that supportthe transfer of data such as media files.DesktopConnectivityThis service allows you to connect your BlackBerry device to a Bluetooth enabled computer that isrunning BlackBerry® Desktop Software so that you can synchronize your organizer data.Dial-Up Networking(DUN)This profile allows you to use your BlackBerry device as a modem when it is connected to a Bluetoothenabled computer that is running BlackBerry Desktop Software.Handsfree (HFP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kitsthat support the Handsfree profile.Headset (HSP) This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that supportthe Headset profile.RIM Confidential and Proprietary Information - Approved Third Parties248
Option DescriptionMessage AccessProfile (MAP)This profile allows you to use a Bluetooth enabled car kit with your BlackBerry device to notify you ofnew messages. This profile can also help you read, delete, browse, compose, and send messages.Serial Port Profile This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that supportdesktop connectivity, wireless bypass, and data transfer.SIM Access If your BlackBerry device uses a SIM card, this profile allows you to use a Bluetooth enabled car kit tocontrol the SIM card on your BlackBerry device so that you can make and receive calls using the car kit.When you use this feature, data services (browser service, email messaging, PIN messaging, and MMSmessaging) are not available on your device, and phone services are accessible only through the carkit. Before you can use this feature, you might need to enter a 16-digit alphanumeric code, generatedby the car kit, on your BlackBerry device.Wireless Bypass This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that isrunning the BlackBerry Desktop Software so that you can send and receive email messages andsynchronize your organizer data without using a connection to the wireless network. To use this service,your email account must use a BlackBerry® Enterprise Server.Prevent your device from making contacts available to other Bluetooth enabled devices1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Change the Contacts Transfer field.5. Press the key > Save.To allow your device to make contacts available to other Bluetooth® enabled devices again, change the Contacts Transfer fieldto All.Restrict outgoing calls1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Set the Allow outgoing calls field to Never or If Unlocked.5. Press the key > Save.Make your BlackBerry device discoverableIf you make your BlackBerry® device discoverable, other Bluetooth® enabled devices can detect your device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.RIM Confidential and Proprietary Information - Approved Third Parties249
3. Set the Discoverable field to 2 Minutes.After two minutes, the Discoverable field switches to No automatically.Change the pairing name for your BlackBerry device1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. In the Device Name field, type a name for your BlackBerry® device.5. Press the key > Save.Turn off Bluetooth connection notification1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Clear the LED Connection Indicator check box.5. Press the key > Save.To turn on Bluetooth® connection notification again, select the LED Connection Indicator check box.Turn off the prompt that appears when connecting or pairing1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Device Properties.5. Set the Trusted field to Yes.6. Press the key > Save.To turn on the prompt again, set the Trusted field to Prompt.Set the message types that your Bluetooth enabled car kit notifies you ofTo perform this task, your Bluetooth® enabled car kit must support the Message Access Profile (MAP).For more information about using Bluetooth technology with your car, see the documentation that came with your car.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > MAP Options.4. Select the check box beside one or more message types.RIM Confidential and Proprietary Information - Approved Third Parties250
Turn off a Bluetooth profile1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. In the Services section, clear the check box beside one or more Bluetooth® profiles.5. Press the key > Save.Related topicsBluetooth profiles, 248Encrypt data that you send or receive using Bluetooth technologyTo perform this task, the paired Bluetooth® enabled device must support data encryption.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Select the Encryption check box.5. Press the key > Save.Turn off automatic reconnection to Bluetooth enabled devicesBy default, when you turn on your BlackBerry® device, your device attempts to connect to the last Bluetooth® enabled devicethat you used.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Bluetooth Connections.3. Press the key > Options.4. Clear the Connect on Power Up check box.5. Press the key > Save.Troubleshooting: Bluetooth technologyI cannot type a passkey on a Bluetooth enabled deviceIf you cannot type a passkey on a Bluetooth® enabled device, the passkey might already be defined.On your BlackBerry® device, in the Enter passkey for <device name> field, try typing 0000.My list of paired Bluetooth devices does not appearTry the following actions:• Verify that Bluetooth® technology is turned on.• Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list.RIM Confidential and Proprietary Information - Approved Third Parties251
Related topicsBluetooth technology basics, 245I cannot pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry® device is compatible with the Bluetooth® enabled device. For more information, see thedocumentation that came with the Bluetooth enabled device.• If you do not know the passkey for your Bluetooth enabled device, see the documentation that came with theBluetooth enabled device.• If your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with, try making yourBlackBerry device discoverable for a short period of time. Many car kits need to discover your BlackBerry device ratherthan your BlackBerry device discovering the car kit. On the Home screen, click the connections area at the top of thescreen, or click the Manage Connections icon. Click Bluetooth Connections. Click Add New Device. Click Listen.Bluetooth enabled devices can detect your BlackBerry device for 2 minutes.• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. Onthe Home screen, click the connections area at the top of the screen, or click the Manage Connections icon. ClickBluetooth Connections. Highlight a Bluetooth enabled device. Press the key > Device Properties. Clear theEncryption check box. Press the key > Save.I cannot share contacts with a paired Bluetooth enabled deviceTry the following:•Verify that Bluetooth® technology is turned on.• Verify that your BlackBerry® device is paired with the Bluetooth enabled device.• Verify that, in the Bluetooth options, the Contacts Transfer field is not set to Disabled.• Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or theObject Push profile. For more information about supported profiles, see the documentation that came with the Bluetoothenabled device.Related topicsBluetooth technology basics, 245Share contacts with a paired Bluetooth enabled car kit, 247RIM Confidential and Proprietary Information - Approved Third Parties252
Power and batteryTurn off your deviceDepending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.•If you have not set your BlackBerry® device to turn on and turn off automatically at specific times, press and hold the key.•If you have set your device to turn on and turn off automatically at specific times, on the Home screen or in a folder, clickthe Power Off icon. If you want your device to stay turned off until you turn it on again, click Full Power Off. If you wantyour device to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.Set your device to turn on and turn off automatically1. On the Home screen or in a folder, click the Options icon.2. Click Device > Auto On/Off.3. Select the Weekday check box.4. Specify the times when your BlackBerry® device should turn on and turn off on weekdays.5. Select the Weekend check box.6. Specify the times when your device should turn on and turn off on weekends.7. Press the key > Save.Reset the deviceRemove and reinsert the battery.Check the battery power level1. On the Home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.RIM Confidential and Proprietary Information - Approved Third Parties253
Set your BlackBerry® device to turn on and turn offautomatically.You can set your device to turn off while you aren't using it foran extended period, like when you sleep. Data you receivewhen the device is turned off automatically updates when thedevice turns on.On the Home screen or in a folder, click the Options icon. ClickDevice > Auto On/Off.Set backlighting to remain on for a shorter period of time, andlower its brightnessOn the Home screen or in a folder, click the Options icon. ClickDisplay > Screen Display.Turn off network connections you aren't using On the Home screen, click the connections area at the top ofthe screen, or click the Manage Connections icon. Click anetwork connection to clear the check box.Close apps when you are finished with them.When you switch from one app to another, some apps, suchas the Browser app or the Music app, run in the background,which uses battery power.In an app, press the key > Close.Switch your vibrating notifications to sound notifications orLED notifications, lower the volume of your soundnotifications, or select a shorter ring toneOn the Home screen, click the Sound and Alert Profiles icon.Click Change Sounds and Alerts.Delete the original text from a reply message When you are replying to a message, press the key >Delete Original Text.If your device has a camera flash, turn off the flash On the Home screen, click the Camera icon. Click the flash iconat the bottom of the screen until the flash off indicatorappears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean themetal contacts on the battery and the device.Related topicsSet your device to turn on and turn off automatically, 253Set options for backlighting, 212Turn on or turn off a network connection, 234Change your ring tone, notifiers, or reminders, 9Delete the original text from a reply message, 73RIM Confidential and Proprietary Information - Approved Third Parties254
Memory and media cardsAbout media cardsDepending on your BlackBerry® device model, you can insert a microSD media card into your device to take videos and extendthe memory that is available on your device for storing media files such as songs, ring tones, videos, or pictures. For moreinformation about inserting a media card into your device, see the printed documentation that came with your device.Supported media cardsYour BlackBerry® device supports media card sizes up to 32 GB. Only microSD media cards are supported.View the amount of available storage space on your device1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.Related topicsThe application memory on my device is low, 258Turn off media card supportWhen you turn off media card support, your BlackBerry® device cannot access the files that are on your media card.1. On the Home screen or in a folder, click the Options icon.2. Click Device.3. Click Storage.4. Clear the Media Card Support check box.5. Press the key > Save.Repair files stored on your media card or on your deviceCAUTION: If you run the repair feature on your BlackBerry® device, your device might delete files that have errors from yourmedia card or on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.RIM Confidential and Proprietary Information - Approved Third Parties255
3. Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.About compressionCompression is designed to reduce the size of your BlackBerry® device data while maintaining the integrity of that data. Whencompression is turned on, your device compresses all device data, including messages, contacts, calendar entries, tasks, andmemos. You should keep compression turned on.If both compression and encryption are turned on, your device compresses device data before encrypting it.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be insertedin your device. You can encrypt the files on your device and on your media card using an encryption key that your devicegenerates, your device password, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media cardwhen the media card is inserted in your device. If you encrypt the files using your device password, you can access the files onyour media card in any device that you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on your BlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files onyour device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of thefollowing:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.• To encrypt files using your device password, change the Mode field to Device Password.• To encrypt files using an encryption key and your device password, change the Mode field to Device Password &Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties256
To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Cardcheck box.Tips: Freeing and conserving storage spaceTry to maintain at least 400 KB of available application storage on your BlackBerry® device. If you find that your deviceprocesses are unusually slow, try freeing storage space by deleting files that you don't need. Changing options for emailmessages, calendar entries, and media files might help you conserve storage space.For full instructions, click the links under Related information at the bottom.Check how much free storage space you have On the Home screen or in a folder, click the Options icon. ClickDevice > Storage.Delete unneeded files On the Home screen or in a folder, click the Files icon. Find andhighlight a file. Press the key > Delete.Delete browsing history and clear the cache On the Home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your device stores emailmessages and calendar entriesOn the Home screen, click the Messages icon or Calendar icon.Press the key > Options.Stop storing sent messages on your device On the Home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive only the first section of long email messages, andchoose whether to download moreOn the Home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the device Your BlackBerry device supports media card sizes up to 32 GB.Only microSD media cards are supported.Reduce the size of pictures you take On the Home screen, click the Camera icon. Press the key> Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Related topicsView the amount of available storage space on your device, 255Move, rename, or delete a file, 125Delete browsing information, 165Set how long your device stores messages, 81Change how long your device stores calendar entries, 178Stop storing messages sent from your computer on your device, 82RIM Confidential and Proprietary Information - Approved Third Parties257
Stop storing messages sent from your device on your computer, 82Receive only the first section of long email messages, 80Change the size of pictures that you take, 138The application memory on my device is low, 258Troubleshooting: Storage and media cardsThe application memory on my device is lowWhen the application memory available on your BlackBerry® device is low, your device displays a dialog box that listsapplications and languages that you do not use frequently. You can delete applications and languages in this list.Consider the following guidelines:• Verify that you have deleted old email messages and MMS messages, especially messages with attachments.• Verify that you have deleted contacts that are already in your organization's address book.• Verify that you have deleted media files from the device memory.• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted theprevious version of the BlackBerry Device Software.• Verify that you have cleared the browser cache.Related topicsView the amount of available storage space on your device, 255Tips: Freeing and conserving storage space, 32RIM Confidential and Proprietary Information - Approved Third Parties258
SearchSearch for an itemYou can search for organizer items, pictures, videos, help topics, and more on your BlackBerry® device. You can also choose toexpand your search to the Internet.1. On the Home screen, in the upper-right corner, click the search icon.2. Type your search terms.To stop a search, press the key twice.Set the types of items that are included in searches1. On the Home screen or in a folder, click the Options icon.2. Click Device > Search.3. Specify the types of items that you want to include in searches.4. Press the key > Save.Search for messagesYou can search for messages on your BlackBerry® device. You might also be able to search for messages in the emailapplication on your computer or in another integrated email account if your email account uses the BlackBerry® InternetService or a BlackBerry® Enterprise Server that supports this feature.On the Home screen, click the Messages icon.•To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.•To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.•To perform an advanced search, press the key > Advanced. Specify the search criteria. To save the search criteria,click Save. Click Search.•To search for messages using the criteria from your last advanced search, press the key > Advanced > Last.Note: If you search for messages, your device does not search attachments.To stop a search, press the key.RIM Confidential and Proprietary Information - Approved Third Parties259
Message search criteriaField DescriptionAdvanced Search Criteria Specify whether you search for messages that are on yourBlackBerry® device or for messages that are in an emailapplication on your computer.Name Specify one or more contacts or email addresses that your deviceshould search for in messages. To widen the search, you can alsospecify part of a name.Appears in Change the type of address field that your device should searchin for the name or email address.Subject Specify one or more words that your device should search for inthe subject of messages.Message Specify one or more words that your device should search for inthe body of messages.Include Encrypted Messages Specify whether your device searches encrypted messages, plaintext messages, and digitally signed messages.Service If your device is associated with more than one email address,change the email account that your device should search in formessages. Not all email accounts support this feature.Folder Change the folder that your device should search for messagesin.Show Change the status of messages that your device should searchfor.Type Change the type of messages that your device should search for.Do more with your message search results1. In the search results, highlight a message.2. Press the key.•To view more available search results, click Get More Results.• To add the message that you highlighted to your message inbox, click Add.• To add all the messages from the search results to your message inbox, click Add All.RIM Confidential and Proprietary Information - Approved Third Parties260
• To delete the search results, click Delete Search.•To start a new search, click Search by.CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox orthe email application on your computer.Search for text in a message, in a file, or on a web pageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a web page, press the key > Find or Find on Page.2. Type the text.3. Press the Enter key.To search for the next instance of the text, press the key > Find Next.View, change, or delete a saved search1. On the Home screen, click the Messages icon.2. Press the key > Search.3. Press the key.•To view a list of saved searches, click Recall.•To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria.Press the key > Save.•To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search.Search for a contact in your organization's address bookTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Contacts icon.2. Press the key > Lookup.3. Type part or all of a contact name.4. Press the key on the keyboard.5. Press the key.•To add a contact to your contact list, click Add to Contacts.• To add all the contacts, click Add All to Contacts.• To view information for a contact, click View.RIM Confidential and Proprietary Information - Approved Third Parties261
• To delete a contact from the contact lookup results, click Delete.•To delete the contact lookup results, click Delete Lookup.• To start a new contact lookup, click Lookup.Search shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for an item on your BlackBerry® device Start typing on the Home screen.Search for a contact in a list of contacts Type part or all of a contact name, or type initials separated by aspace.Search for text in a message Press SSearch for text in a file or an attachment Press FSearch for text on a web page Press FSearch for text in a presentation Press FNote: You can change what happens when you type on the Home screen.To search for text in a presentation, you must view the presentation in text view or in text and slide view.RIM Confidential and Proprietary Information - Approved Third Parties262
SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® device might not use a SIM card.About the SIM card phone bookIf your wireless service provider has set up your SIM card with a SIM card phone book, you can use the SIM card phone book toaccess contacts that you have added to your SIM card. The SIM card phone book is different from the contact list on yourBlackBerry® device. If you switch SIM cards, the contacts in the SIM card phone book change.You can add ADN entries to your SIM card phone book. You can also search for ADN entries or SDN entries. ADN entries appearin plain text and SDN entries appear in bold.Add a contact to your SIM card1. In the contact list, press the key > SIM Phone Book.2. Press the key > New.3. Type the contact information.4. Press the key > Save.Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book.2. Press the key > Copy All To Contacts.Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that alreadyappears in your contact list, your BlackBerry® device does not copy the SIM card contact.Copy a contact from your contact list to your SIM card1. In the contact list, click a contact.2. Highlight a phone number.3. Press the key > Copy to SIM Phone Book.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties263
Change or delete a SIM card contact1. In the contact list, press the key > SIM Phone Book.2. Highlight a contact.•To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save.•To delete a SIM card contact, press the key > Delete.Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® device uses a SIM card and you set your SIM card to store text messages, your text messages still appear inthe Messages application.1. On the Home screen, click the Messages icon.2. Press the key > Options > Text Messaging.3. Change the Leave Messages On SIM Card field to Yes.4. Press the key > Save.To stop storing text messages on your SIM card, change the Leave Messages On SIM Card field to No. If you change this field toNo, your text messages are deleted from your SIM card.Change the display name for a phone numberIf your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Highlight a phone number.4. Press the key > Edit SIM Phone Number.5. Type a display name for the phone number.6. Press the key on the keyboard.About SIM card securityYou can protect your SIM card with a PIN code to add another level of security to your BlackBerry® device. If you lock your SIMcard with a PIN code, other people cannot use their SIM card in your device. Before you can use your SIM card in anotherdevice, you must type the PIN code.RIM Confidential and Proprietary Information - Approved Third Parties264
Protect your SIM card with a PIN codeTo get your SIM card PIN code, contact your wireless service provider.Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Enable Security.4. Type your SIM card PIN code.5. Press the key on the keyboard.Change the SIM card PIN code1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Change PIN2 Code.RIM Confidential and Proprietary Information - Approved Third Parties265
SecuritySecurity basicsAbout the device passwordIf you set a BlackBerry® device password, you'll be prompted to enter your password to unlock your device.If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your devicedeletes all your device data for security reasons and you'll be prompted to set a new password. If your device uses aBlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media cardmight be deleted as well. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Set a device passwordIf you forget your BlackBerry® device password, it can't be recovered. You can reset your password without knowing yourcurrent password by deleting all your device data.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Click Set Password.4. Type a password.5. Press the key > Save.To turn off your BlackBerry® device password, clear the Enable check box.Change the device password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password > Change Password.RIM Confidential and Proprietary Information - Approved Third Parties266
Lock your deviceYou can lock the screen to avoid pressing it accidentally. If your email account uses a BlackBerry® Enterprise Server, dependingon the options that your administrator sets, you might not be able to perform this task. For more information, contact youradministrator.Do one of the following:•To lock your BlackBerry device, if you have set a device password, on the Home screen or in a folder, click the PasswordLock icon.•To lock the screen, press the key on the top left of your device.To unlock your device, type your device password. Press the Enter key. To unlock the screen, press the key again. Ifnecessary, type your device password.Lock your device when you insert it in the holster1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Lock Handheld Upon Holstering check box.4. Press the key > Save.Set a limit for device password attempts1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Number of Password Attempts field.4. Press the key > Save.Delete device data, third-party applications, or media card filesBefore you delete your BlackBerry® device data or media card files, consider backing up these items so that you have a copy onyour computer.CAUTION: If you have turned on encryption, the process for deleting all device data can take up to an hour to complete. Youcannot stop the process after you start it. If you reset your device, the process restarts after the device restarts.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Wipe.• To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts,Etc check box.• To delete all third-party applications that you have added, select the User Installed Applications check box.• To delete all files from your media card, select the Media Card check box.3. Type blackberry.4. Click Wipe.RIM Confidential and Proprietary Information - Approved Third Parties267
If you are preparing your device for resale and you have an email account that uses the BlackBerry® Internet Service, toprevent messages from this account from being sent to your device, contact your wireless service provider to disassociate theaccount from your device.Password keeperAbout the password keeperUse the password keeper to store all your passwords in one place. The password keeper is designed to protect your passwordswith a password keeper password. When you type this password, the password keeper decrypts your passwords.You can also use the password keeper to generate random passwords that contain numbers, letters, and symbols.Change a password in the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Open.4. Change the password information.5. Press the key > Save.Add a password to the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > New.3. Type the password information.4. Press the key > Save.Generate a random password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > New.3. Press the key > Random Password.4. Press the key > Save.Set criteria for randomly generated passwords1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Set the random password fields.RIM Confidential and Proprietary Information - Approved Third Parties268
4. Press the key > Save.Change the password keeper password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Change Password.Delete a password from the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Delete.Copy a password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Copy Username or Copy Password.To clear the clipboard, press the key > Clear Clipboard.Note: Passwords are not encrypted when they are on the clipboard.Prevent password copying1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Clear the Allow Clipboard Copy check box.4. Press the key > Save.Set a limit for password attempts in the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Set the Password Attempts field.4. Press the key > Save.Hide passwords in the password keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Clear the Show Password check box.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties269
To show passwords in the password keeper again, select the Show Password check box.EncryptionAbout encrypting data on your deviceWhen encryption for data on your BlackBerry® device is turned on, your device uses a private key to encrypt data as it is storedon your device, including data that your device receives when it is locked. Your device decrypts data as you access it.You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call whenyour device is locked, the caller name does not appear on the screen.If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of yoursmart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide yourdevice password and also connect your device to your smart card reader.When you lock your device, an open lock indicator appears at the top of the screen to indicate that your device is in theprocess of securing your data, which includes deleting a copy of the private key from the temporary device memory. A lockindicator appears at the top of the screen when your device has deleted the key.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® device and on a media card that can be insertedin your device. You can encrypt the files on your device and on your media card using an encryption key that your devicegenerates, your device password, or both.If you encrypt the files using an encryption key that your device generates, you can only access the files on your media cardwhen the media card is inserted in your device. If you encrypt the files using your device password, you can access the files onyour media card in any device that you insert your media card into, as long as you know the password for the device.Turn on encryptionTo encrypt data on your BlackBerry® device, you must have set a password for your device.Depending on the amount of storage space available for storing files on your device, you might not be able to encrypt files onyour device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your device, in the Device Memory section, select the Encrypt check box.4. To encrypt files that are stored on a media card and on your device, select the Media Card check box and do one of thefollowing:• To encrypt files using an encryption key that your device generates, change the Mode field to Device Key.RIM Confidential and Proprietary Information - Approved Third Parties270
• To encrypt files using your device password, change the Mode field to Device Password.•To encrypt files using an encryption key and your device password, change the Mode field to Device Password &Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files check box.6. Press the key > Save.To stop encrypting data on your device, clear the Device Memory check box. To stop encrypting files, clear the Media Cardcheck box.Set encryption strengthIf encryption of data that is stored on your BlackBerry® device is turned on, you can set the strength of the encryption thatyour device uses to protect data that you receive when your device is locked.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Change the Strength field.4. Press the key > Save.Use a certificate to encrypt the encryption keys on your deviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.If you have encryption for data that is stored on your BlackBerry device turned on and your smart card reader supports thisfeature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Select the Two-factor Protection check box.4. Press the key > Save.About encryption keysIf your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry® DesktopRedirector, your device is designed to use an encryption key to protect data as it travels between the BlackBerry EnterpriseServer or BlackBerry Desktop Redirector and your device.You should generate a new encryption key every 2 weeks.Generate an encryption keyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.RIM Confidential and Proprietary Information - Approved Third Parties271
If your email account uses a BlackBerry Enterprise Server that does not support this feature, you can generate an encryptionkey using the BlackBerry® Desktop Software, if it includes the email settings tool. For more information, see the Help in theBlackBerry Desktop Software.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Highlight a service.4. Press the key.5. Click Regenerate Encryption Key.Memory cleaningAbout memory cleaningMemory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® device. Examples ofsensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAPauthentication passwords, and data from certificate and key searches.When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in thefollowing situations:• when you insert your device in a holster• when you do not use your device for a specified period of time• when you synchronize with your computer• when you change the time or the time zone for your device• when you lock your deviceTurn on memory cleaning1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Enable check box.4. Press the key > Save.Change when your device deletes sensitive data from the temporarydevice memory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.• To prevent your BlackBerry® device from deleting sensitive data when you insert your device in a holster, clear theClean When Holstered check box.RIM Confidential and Proprietary Information - Approved Third Parties272
• To prevent your device from deleting sensitive data when your device remains idle for a specified period of time, clearthe Clean When Idle check box.•To change how long your device waits after you stop using it before it deletes sensitive data, change the Idle Timeoutfield.3. Press the key > Save.Delete sensitive application data from the temporary device memory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. To delete sensitive data for all applications, click Clean.View the icon for the memory cleaning application on the Home screen1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Place Memory Cleaner Shortcut on Homescreen check box.4. Press the key > Save.CertificatesAbout certificatesA certificate is a digital document that binds the identity and public key of a certificate subject. If your email account uses aBlackBerry® Enterprise Server that supports this feature, you can download certificates over the wireless network from acertificate authority profile that is provided by your administrator. The certificate authority signs the certificate to verify that itcan be trusted.Depending on your organization, enrollment for a certificate might be required and might also occur automatically.Certificate basicsDownload a certificate from an LDAP-enabled server or DSML-enabled server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Specify the search criteria.5. Press the key > Search.6. Click a certificate.RIM Confidential and Proprietary Information - Approved Third Parties273
7. Click Add Certificate to Key Store.About certificate enrollmentIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download certificates over thewireless network from a certificate authority profile provided by your administrator. Depending on your organization,enrollment for a certificate might be required and might also occur automatically.When you enroll with a certificate authority profile, the latest certificate is downloaded to your BlackBerry device and added toyour certificate list. The certificate authority profile shows the status of the certificate. If the certificate is scheduled to expiresoon you can re-enroll with the certificate authority profile to receive an updated certificate.Download a certificate from a certificate authorityTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.If your administrator has provided you with a certificate authority profile, you can enroll with the profile to download acertificate to your BlackBerry device. If the certificate is scheduled to expire soon, you can re-enroll to receive an updatedcertificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Enrollment > Enroll or Re-enroll.3. If necessary, type the credentials that you use to connect to your organization's network.To hide the screen for the certificate authority profile while the request is being processed, press the key > Hide. Toreturn to this screen, on the Home screen, click the Certificate Authority Profile icon.Import a certificate or PGP key that is saved on your device1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a certificate or PGP® key.3. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.Import a certificate or PGP key from a media card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP.3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.RIM Confidential and Proprietary Information - Approved Third Parties274
View properties for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Click a certificate.Certificate propertiesProperty DescriptionRevocation Status This field displays the revocation status of the certificate at aspecified date and time.Trust Status This field displays the trust status of the certificate chain. Acertificate can be explicitly trusted (the certificate itself istrusted), implicitly trusted (the root certificate in thecertificate chain is trusted on your BlackBerry® device), or nottrusted (the certificate is not explicitly trusted and the rootcertificate in the certificate chain is not trusted or does notexist on your device).Expiration Date This field displays the expiration date of the certificate, asspecified by the certificate issuer.Certificate Type This field displays the certificate format. Your device supportsX.509 and WTLS certificate formats.Public Key Type This field displays the standard to which the public keycomplies. Your device supports RSA®, DSA, Diffie-Hellman, andECC keys.Subject This field displays information about the certificate subject.Issuer This field displays information about the certificate issuer.Serial Number This field displays the certificate serial number in hexadecimalformat.Key Usage This field displays approved uses of the public key.Subject Alt Name This field displays an alternate email address for the certificatesubject, if an alternate email address is available.SHA1 Thumbprint This field displays the SHA-1 digital thumbprint of thecertificate.MD5 Thumbprint This field displays the MD5 digital thumbprint of thecertificate.RIM Confidential and Proprietary Information - Approved Third Parties275
View one type of certificate in the certificate list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key.4. Click one of the following menu items:•Show My Certificates•Show Others Certificates•Show CA Certificates•Show Root CertificatesTo view all the certificates on your BlackBerry® device, press the key > Show All Certificates.Send a certificateWhen you send a certificate, your BlackBerry® device sends the public key, but does not send the corresponding private key.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Send via Email or Send via PIN.Delete a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Delete.View the certificate chain for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Show Chain.Certificate statusStatus indicators for certificates and certificate authority profilesStatus indicators for certificatesRIM Confidential and Proprietary Information - Approved Third Parties276
Indicator DescriptionThe certificate has a corresponding private key that is stored on your BlackBerry® device or a smartcard.The certificate chain is trusted and valid, and the revocation status of the certificate chain is good.The revocation status of the certificate chain is unknown, or a public key for a certificate in thecertificate chain is weak.The certificate is untrusted or revoked, or a certificate in the certificate chain is untrusted, revoked,expired, not valid, or cannot be verified.Status indicators for certificate authority profilesIndicator DescriptionA valid certificate is associated with the certificate authority profile.A new certificate is being retrieved because the current certificate is scheduled to expire soon.The enrollment request is pending approval from the certificate authority.Enrollment with the certificate authority profile is pending because an action from the user isrequired to continue, or because enrollment is scheduled to occur later.Enrollment with the certificate authority profile is required and will occur automatically.Check the revocation status of a certificate or certificate chain1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Fetch Status or Fetch Chain Status.Change the trust status of a certificateDepending on the types of certificates that your administrator allows, you might not be able to trust some types of certificates.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Trust or Distrust.5. If you are trusting a certificate, do one of the following:• To trust the highlighted certificate, click Selected Certificate.• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.RIM Confidential and Proprietary Information - Approved Third Parties277
Revoke a certificateIf you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® device. Your device does notupdate the revocation status on the certificate authority or CRL servers.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold.Certificate revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Key Compromise A person who is not the key subject might have discovered the private key value.CA Compromise Someone might have revealed the private key of the certificate issuer.Change in Affiliation The certificate subject no longer works for the organization.Superseded A new certificate is replacing an existing certificate.Cessation of Operation The certificate subject no longer requires the certificate.Certificate Hold You want to revoke the certificate temporarily.Certificate optionsChange the display name for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Change Label.5. Type a display name for the certificate.6. Click OK.Add an email address to a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.RIM Confidential and Proprietary Information - Approved Third Parties278
3. Highlight a certificate.4. Press the key > Associate Addresses.5. Press the key > Add Address.6. Do one of the following:• Click a contact.• Click Use Once. Type an email address. Press the key on the keyboard.7. Press the key > Save.Turn off the display name prompt that appears when you add a certificate to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Press the key > Options.5. Change the Prompt for Label field to No.6. Press the key > Save.When you add a certificate, your BlackBerry® device uses the certificate subject as the name for the certificate.Turn off the fetch status prompt that appears when you add a certificate to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Fetch Certificates.4. Press the key > Options.•To download the revocation status of a certificate when you add it to the key store, change the Fetch Status field toYes.• To add a certificate to the key store without downloading the revocation status, change the Fetch Status field to No.5. Press the key > Save.Change how often a certificate authority profile checks certificate statusDepending on your organization, you might be able to change how often a certificate authority profile checks the status of itscertificate. If the certificate is scheduled to expire soon you can re-enroll with the certificate authority profile to receive anupdated certificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Change the Certificate Status Check Interval field.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties279
Certificate shortcutsView the label and issuer of a certificate Press the Space key.View the properties of a certificate Press the key.View the security level of a personal certificate Press the Alt key and L.View the serial number of a certificate Press the Alt key and S.View certificates for certificate authorities Press the Alt key and CView personal certificates and certificates for other people Press the Alt key and E.View personal certificates Press the Alt key and P.View certificates for other people Press the Alt key and O.View root certificates Press the Alt key and R.View all certificates Press the Alt key and A.PGP keysAbout PGP keysIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys over thewireless network from a certificate server provided by your administrator. Depending on your organization, enrollment for acertificate might be required and might also occur automatically.PGP keys allow you to send and receive PGP messages using your BlackBerry® device if you are already sending and receivingPGP messages on your computer.PGP key basicsDownload a PGP key from an LDAP-enabled serverIf you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Press the key > Fetch PGP Keys.4. Specify the search criteria.5. Press the key > Search.6. Click a PGP key.RIM Confidential and Proprietary Information - Approved Third Parties280
7. Click Add PGP Key to Key Store.Download a personal PGP key from the PGP Universal Server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Download Keys.Download an updated PGP key from an LDAP-enabled server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Updated PGP Key.Import a certificate or PGP key that is saved on your device1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a certificate or PGP® key.3. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.Import a certificate or PGP key from a media card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates or PGP.3. Press the key > Show Media Card Certificates or Show Media Card PGP Keys.To view the certificate or PGP® key, press the key > Display Certificate or Display PGP Key.View properties for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Click a PGP® key.4. Click View Subkey.PGP key propertiesProperty DescriptionRevocation Status This field displays the revocation status of the PGP® key at a specified date and time.RIM Confidential and Proprietary Information - Approved Third Parties281
Property DescriptionTrust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (thePGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key onyour BlackBerry® device), or not trusted (the PGP key is not explicitly trusted and is notassociated with a trusted PGP key on your device, and a chain of digital signatures to atrusted key does not exist).Creation Date This field displays the date that the PGP® Universal Server generated the PGP key.Expiration Date This field displays the date that the PGP Universal Server specified as the expiration dateof the PGP key.Email Address This field displays the email address that is associated with the PGP key. Multiple EmailAddress fields might appear.Public Key Type This field displays the standard to which the public key complies. Your device supportsRSA®, DSA, and Diffie-Hellman keys.Key Usage This field displays approved uses of the PGP key.Fingerprint This field displays the PGP key fingerprint in hexadecimal format.Send a PGP keyWhen you send a PGP® key, your BlackBerry® device sends the public key, but does not send the corresponding private key.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP key.4. Press the key > Send via Email or Send via PIN.Delete a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Delete.Clear the PGP data cacheThe PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® devicedownloads from the PGP Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.RIM Confidential and Proprietary Information - Approved Third Parties282
3. Press the key > Clear Universal Cache.The next time that you send a PGP protected message, your device downloads an updated PGP Universal Server policy andupdated PGP public keys from the PGP Universal Server.PGP key statusPGP key status indicatorsIndicator DescriptionThe PGP® key has a corresponding private key that is stored on your BlackBerry® device.The PGP key is trusted and valid, and the revocation status of the PGP key is good.The revocation status of the PGP key is unknown or the key is weak.The PGP key is untrusted, revoked, expired, not valid, or cannot be verified.Check the revocation status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Status.Change the trust status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Trust or Distrust.Revoke a PGP keyIf you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® device. Your device does not updatethe revocation status on the PGP® Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.RIM Confidential and Proprietary Information - Approved Third Parties283
PGP key revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Superseded A new PGP® key is replacing an existing PGP key.Key Compromise A person who is not the key subject might have discovered the private key value.Key Retired The PGP key is no longer used.User ID Invalid The user information for the PGP key is not valid.PGP key optionsChange the display name for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Change Label.5. Type a display name for the PGP key.6. Click OK.Turn off the display name prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Fetch PGP Keys.4. Press the key > Options.5. Change the Prompt for Label field to No.6. Press the key > Save.When you add a PGP® key, your BlackBerry® device uses the name that the PGP® Universal Server set for the key when itgenerated the key.Turn off the fetch status prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Fetch PGP Keys.4. Press the key > Options.•To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.RIM Confidential and Proprietary Information - Approved Third Parties284
• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.5. Press the key > Save.PGP key shortcutsView the label of a PGP® key Press the Space key.View the properties of a PGP key Press the key.View the security level of a PGP private key Press the Alt key and L.View personal PGP keys Press the Alt key and P.View PGP keys for other people Press the Alt key and O.View all PGP keys Press the Alt key and A.Troubleshooting: PGP keysI cannot download a PGP key from an LDAP-enabled serverTry the following actions:•Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information,contact your administrator.• If you changed the connection type that your BlackBerry® device uses to connect to an LDAP-enabled server, try usingthe default connection type.Certificate serversAdd a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Press the key > New Server.4. Specify information for the certificate server.5. Press the key > Save.Change connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.RIM Confidential and Proprietary Information - Approved Third Parties285
3. Highlight a certificate server.4. Press the key > Edit.5. Change the connection information for the certificate server.6. Press the key > Save.Connection options for OCSP and CRL serversOption DescriptionFriendly Name Type a display name for the certificate server.Server URL Type the web address of the certificate server.Connection options for LDAP-enabled servers and DSML-enabled serversOption DescriptionFriendly Name Type a display name for the server.Server Name Type the network address of the server.Base Query Type the base query information for the server using X.509 certificate syntax (for example,o=test.rim.net).Port Type the port number for your organization’s network. The default port number is 389.Authentication Type Specify whether you must log in to the server.Connection Type Specify whether your BlackBerry® device uses an SSL connection or a TLS connection toconnect to the server.Send connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Email Server or PIN Server.Delete a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Delete.RIM Confidential and Proprietary Information - Approved Third Parties286
Key storeAbout the key storeThe key store on your BlackBerry® device might store the following items. To access these items in the key store, you musttype a key store password.• Personal certificates (certificate and private key pairs)• Certificates that you download using the certificate synchronization tool of the BlackBerry® Desktop Software• Certificates that you download from an LDAP-enabled server or DSML-enabled server• Certificates that you download from a certificate authority profile• Certificates that you import from your device or a media card• Certificates that you add from a message• Root certificates that are included in the BlackBerry Desktop Software• Personal PGP® keys (public and private key pairs)• PGP public keys that you download from an LDAP-enabled server• PGP public keys that you import from your device or a media card• PGP public keys that you add from a messageChange the key store password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Press the key > Change Key Store Password.Synchronize the key store password with the device passwordIf you synchronize the key store password with your BlackBerry® device password, when you change your device password, thekey store password changes to match it automatically.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Use Device Password as Key Store Password field to Yes.4. Press the key > Save.Change when your device deletes the key store password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Key Store Password Timeout field.RIM Confidential and Proprietary Information - Approved Third Parties287
4. Press the key > Save.To access private keys after your BlackBerry® device deletes the key store password, you must type your key store password.Add contacts to your Contacts application automatically when you additems to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Select the Add Certificate Email to Contacts check box.4. Press the key > Save.Change the service that your device uses to download certificatesDepending on your organization, you might not be able to change the service that your BlackBerry® device uses to downloadcertificates. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Certificate Service field.4. Press the key > Save.Turn off automatic backup and restore of key store dataBy default, items in the key store on your BlackBerry® device are backed up or restored when you back up or restore yourdevice data. For security reasons, If you do not want to back up your private key to your computer or restore your private keyfrom your computer, you can turn off automatic backup and restore of key store data.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Allow Key Store Backup/Restore check box.4. Press the key > Save.To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore check box.Change the refresh rate for certificate revocation lists1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. In the Certificate Status section, change the Expires After field.4. Press the key > Save.Your BlackBerry® device downloads a new revocation status automatically when your device uses a key store item with a statusthat is older than the time limit that you set.RIM Confidential and Proprietary Information - Approved Third Parties288
Reject certificate revocation lists from unverified CRL servers1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Accept Unverified CRLs check box.4. Press the key > Save.Your BlackBerry® device rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Servicecannot verify.Smart cardsAbout using a smart card with your deviceSmart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to thekey store on your BlackBerry® device, but you cannot import private keys. As a result, private key operations such as signingand decryption use the smart card, and public key operations such as verification and encryption use the public certificates onyour device.If you use a smart card certificate to authenticate with your device, after you connect your smart card reader to your device,your device requests authentication from the smart card each time that you unlock your device.You can install multiple smart card drivers on your device, including drivers for microSD smart cards, but you can onlyauthenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer mediafiles between your microSD smart card and your computer in mass storage mode, you must temporarily turn off two-factorauthentication or select a different authentication option.If the S/MIME Support Package for BlackBerry® devices is installed on your device, you can use smart card certificates to sendS/MIME-protected messages.Turn on two-factor authenticationTo perform this task, you must have set a password for your BlackBerry® device and have the smart card password that youreceived with your smart card.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.• To use a smart card and your device password to unlock your device, set the Authentication Type field to Smart Card.• To use your connected smart card reader (even if the smart card is not inserted) and your device password to unlockyour device, set the Authentication Type field to Proximity. Select the Prompt for Device Password check box.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties289
Import a certificate from a smart card1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Import Smart Card Certs.4. Type your smart card password.5. Select the check box beside a certificate.6. Click OK.7. Type your key store password.8. Click OK.Lock your device when you remove your smart card from your smart cardreader1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Lock On Card Removal field to Enabled.5. Press the key > Save.About smart password entryIf you use advanced authentication and your BlackBerry® device password or smart card password is numeric, you might beable to use smart password entry in some password fields. When smart password entry is turned on, your device is designed toremember the format of a password that you type in a password field. When you type the password again, your device appliesa smart password filter to the password field. If the password is numeric, a 123 indicator appears beside the password field andyou do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicator appears beside thepassword field.To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart cardreader must be installed on your device.Turn off smart password entryTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.You can turn off smart password entry to reduce the chance that someone might guess your device password or smart cardpassword based on the smart password filter that your device applies to password fields.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Set the Smart Password Entry field to Disabled.RIM Confidential and Proprietary Information - Approved Third Parties290
5. Press the key > Save.To turn on smart password entry again, set the Smart Password Entry field to Enabled.Switch smart password filtersIn a blank password field, press the Enter key.The indicator for the new smart password filter appears beside the password field.Prerequisites: Using authentication certificates•Your BlackBerry® device must have the correct smart card driver and smart card reader driver installed.• You must have imported a certificate from your smart card that you can use for signing and verification.• You must turn on advanced authentication.• You must have set a device password.• You must have the smart card password that you received with your smart card.Use a certificate to authenticate your smart cardTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use yoursmart card to unlock your device.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Authentication Certificate field.5. Press the key > Save.To stop using a certificate to authenticate your smart card, set the Authentication Certificate field to None.Check the status of your authentication certificate automaticallyTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® device.1. On the Home screen or in a folder, click the Options icon.2. Click Password.3. If necessary, change the User Authenticator field to Smart Card.4. Change the Certificate Status Check field.5. Press the key > Save.If your device checks the status of your authentication certificate and finds that it is revoked or expired, your device locks.RIM Confidential and Proprietary Information - Approved Third Parties291
Store the passphrase for your smart card on your device1. On the Home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Select the PIN Caching check box.4. Press the key > Save.Your BlackBerry® device stores the passphrase for the same length of time as it stores your key store password.Turn off notification for smart card connections1. On the Home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Clear the LED Session Indicator check box.4. Press the key > Save.To turn on notification for smart card connections, select the LED Session Indicator check box.VPN settingsDepending on the options that your administrator has set for you, this feature might not be supported.About VPN profilesA VPN profile contains the information that you require to log in to your organization's network over VPN. Depending on yourorganization, you might have more than one VPN profile on your BlackBerry® device. For more information about VPN profiles,contact your administrator.Log in to a VPN• Your email account must use a BlackBerry® Enterprise Server that supports this feature. For more information, contactyour administrator.• If you use a software token to log in to a VPN, the software token must be on your device and the software tokeninformation that appears in the VPN profile must be correct.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. To connect to your organization's network, click Log in.RIM Confidential and Proprietary Information - Approved Third Parties292
Change the user name and password for a VPN profile1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. Highlight a VPN profile.4. Press the key > Edit.5. In the Username field, type a new user name.6. In the Password field, type a new password.7. Press the key > Save.About software tokensYou might need a software token to log in to a VPN. A software token includes a token code that your device regeneratesperiodically and a PIN. For more information about software tokens, contact your administrator.Change the software token for a VPN profileTo perform this task, the software token that you want to use must be installed on your BlackBerry® device. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > VPN.3. Highlight a VPN profile.4. Press the key > Edit.5. Change the Software Token Serial Number field.6. Press the key > Save.Change the PIN for a software token on your device1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Software Tokens.3. Click a software token > Specify PIN.Verify security software manuallySecurity self-tests are designed to verify that security software is implemented correctly on your BlackBerry® device. The testsshould run automatically after you restart your device, but you can also verify security software manually.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Press the key > Verify Security Software.RIM Confidential and Proprietary Information - Approved Third Parties293
Third-party application controlAbout permissions for third-party applicationsYou can set permissions that control how third-party applications on your BlackBerry® device interact with the otherapplications on your device. For example, you can control whether third-party applications can access data or the Internet,make calls, or use Bluetooth® connections.If you have added third-party applications to your device, your device is designed to prevent these applications from sending orreceiving data without your knowledge. Before a third-party application sends or receives data, a dialog box prompts you toaccept or deny the connection request. For a selected application, you can turn off this prompt for a specific location orresource.Reset connection permissions for third-party applications1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Press the key > Edit Default Permissions.4. Press the key > Reset All Firewall Prompts.5. Press the key > Apply Defaults to All.About direct Internet connections for third-party applicationsSome third-party applications that you add to your BlackBerry® device might require a direct TCP or HTTP connection to theInternet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices. Youmight have to set the APN that the third-party application uses for this connection.Set up a direct Internet connection for a third-party applicationTo get the user name and password for the APN, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > TCP IP.3. Type the APN information.4. Press the key > Save.Turn on safe modeWhen you start your BlackBerry® device, you can turn on safe mode to prevent third-party applications from runningautomatically. This safe mode enables you to troubleshoot or remove any unwanted applications.RIM Confidential and Proprietary Information - Approved Third Parties294
1. Remove and reinsert the battery.2. When the red LED light goes out, press and hold the Escape key as the device is loading.3. When the dialog appears, click OK.When safe mode is on, a safe mode indicator appears in the device status section of the Home screen.To turn off safe mode, repeat step 1.Set permissions for a third-party applicationNote: Changing permissions for third-party applications can significantly affect the operation of applications on yourBlackBerry® device. For more information about how changing these permissions might affect the operation of the applicationson your device, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.•To set permissions for a specific third-party application, highlight the application. Press the key > Edit Permissions.•To set permissions for all third-party applications, press the key > Edit Default Permissions.3. Expand Connections, Interactions, or User Data.4. Change the permission fields.5. Press the key > Save.Turn off a prompt for a third-party application connection1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Highlight a third-party application.4. Press the key > Edit Permissions > Prompt Exceptions.•To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow.Specify a protocol and, if necessary, the domain.• To prevent the application from connecting to a specific location or resource without displaying a prompt, click AddDeny. Specify a protocol and, if necessary, the domain.5. Press the key > Save.Interaction permissions for third-party applicationsPermission DescriptionCross Application Communication Specify whether third-party applications can communicate and share datawith other applications on your BlackBerry® device.Device Settings Specify whether third-party applications can turn on or turn off your deviceor change device options, such as display options.RIM Confidential and Proprietary Information - Approved Third Parties295
Permission DescriptionMedia Specify whether third-party applications can access media files on yourdevice.Application Management Specify whether third-party applications can add or delete applicationmodules or access module information such as an application name orversion.Themes Specify whether your device can use third-party applications as a source forcustomized themes.Input Simulation Specify whether third-party applications can simulate actions, such aspressing a key on your device.Browser Filtering Specify whether third-party applications can register browser filters withthe browser on your device to add, change, or delete website contentbefore it appears in your browser.Recording Specify whether third-party applications can take screen shots of yourdevice screen or use other applications on your device to take pictures orrecordings.Security Timer Reset Specify whether third-party applications can reset the duration that yourdevice remains unlocked after you stop using it.Data permissions for third-party applicationsPermission DescriptionEmail Set whether third-party applications can access email messages, text messages, or PINmessages on your BlackBerry® device.Organizer Data Set whether third-party applications can access organizer data such as contacts, calendarentries, tasks, or memos.Files Set whether third-party applications can access files that you store on your device. For example,you can set whether third-party applications can access files that you transfer to your deviceusing Bluetooth® technology or the media manager tool of the BlackBerry® Desktop Software.Security Data Set whether third-party applications can access certificates or keys in the key store on yourdevice.RIM Confidential and Proprietary Information - Approved Third Parties296
Troubleshooting: SecurityI cannot download a certificateIf you changed the connection type that your BlackBerry® device uses to connect to the LDAP-enabled server or DSML-enabledserver, try switching to the default connection type.I cannot unlock my device using my smart cardTry performing the following actions:• Verify that the correct smart card is inserted in the smart card reader.• Verify that the smart card is inserted in the smart card reader correctly.• Verify that you typed the smart card password correctly. You should have received this password when you receivedyour smart card.• If you use a certificate to authenticate your smart card, verify that the certificate is not revoked or expired.My device prompts me to make an emergency call when I type a passwordIf your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, yourdevice might prompt you to make an emergency call when you type your device password.To continue typing your device password, press the Escape key.RIM Confidential and Proprietary Information - Approved Third Parties297
Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book to your BlackBerry® device over the wireless networkto add an additional service or application to your device.If your email account uses a BlackBerry® Enterprise Server, you can also receive service books on your device using theBlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Service Book.3. Highlight a service book.4. Press the key.•To accept a service book, click Accept.• To delete a service book, click Delete.• To restore a service book, click Undelete.Run a diagnostic reportIf you cannot connect to the wireless network or access services such as email messaging, your wireless service provider oradministrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use thereport to help you troubleshoot the issue.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Run.View, submit, or delete a diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Highlight a report.5. Press the key.•To view the diagnostic report, click View Report.• To submit the diagnostic report, click Email Report or PIN Report.• To delete the diagnostic report, click Delete.RIM Confidential and Proprietary Information - Approved Third Parties298
• To delete all diagnostic reports, click Delete All.Set a default recipient for diagnostic reportsIf you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® device sends the report to thatrecipient. If you want to specify a recipient each time that you submit a report, do not set the default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Options.5. Type the contact information.6. Press the key > Save.I cannot run or submit a diagnostic reportTry the following actions:•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.•Verify that your BlackBerry® device is connected to the wireless network.• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you cannotsubmit a diagnostic report to a PIN, try submitting the report to an email address.View the version number of the BlackBerry Device Software onyour device1. On the Home screen or in a folder, click the Options icon.2. Click Device > About Device Versions.To return to the Options screen, press the key three times.RIM Confidential and Proprietary Information - Approved Third Parties299
SynchronizationAbout synchronizationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between a subscriber's BlackBerry® smartphone and the email application on their computer over the wirelessnetwork.The wireless email reconciliation feature is designed to reconcile email between the subscriber's smartphone and the emailapplication on their computer over the wireless network. When a subscriber files or deletes email messages on theirsmartphone, these email message should be filed or deleted in their email application. Likewise, any changes that they make toemail message in the email application on their computer should be reflected on the smartphone.In rare cases, if a smartphone does not recognize fields in a contact, calendar entry, or email account, some data or emailcannot be synchronized or reconciled.If wireless data synchronization or wireless email reconciliation is not available on the smartphone or if the subscriber turnedoff these features, the subscriber can use the synchronization tool of the BlackBerry® Desktop Software to synchronize theirorganizer data and email. For more information, see the Help in the BlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Reconcile email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile check box.5. Press the key > Save.If your device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool of theBlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerryDesktop Software.RIM Confidential and Proprietary Information - Approved Third Parties300
Delete email on your device and in your email application onyour computerYou can set the Delete On option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related topicsDelete messages, 75Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization check box.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Software tosynchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Related topicsSome characters in calendar entries do not appear correctly after synchronization, 179About synchronization conflicts, 86About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® device and inthe email application on your computer.If you reconcile your email using wireless email reconciliation, on your device, you can set whether the email on your device orthe email on your computer takes precedence when an email reconciliation conflict occurs.RIM Confidential and Proprietary Information - Approved Third Parties301
If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your device when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Related topicsSynchronize organizer data over the wireless network, 175Some characters in calendar entries do not appear correctly after synchronization, 179Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® device.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.About backing up and restoring device dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrydevice data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the backup and restoretool of the BlackBerry Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yourdevice over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.RIM Confidential and Proprietary Information - Approved Third Parties302
Empty the deleted items folder on your computer from yourdeviceTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.Troubleshooting: SynchronizationEmail is not reconciling over the wireless networkTry the following actions:•Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless email reconciliation is turned on.•Reconcile email manually. On the Home screen, click the Messages icon. Press the key > Reconcile Now.Organizer data is not synchronizing over the wireless networkTry the following actions:•Verify that your BlackBerry® device is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasksapplication, and MemoPad.• If you use the BlackBerry® Internet Service, you must use the synchronization tool of the BlackBerry® Desktop Softwareto synchronize calendar data. For more information, see the Help in the BlackBerry Desktop Software.Contact list field data is not appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. Forexample, you cannot add a contact's birthday to a custom contact list field on your BlackBerry® device and synchronize it withthe email application on your computer, because the birthday field is a date field in the email application on your computer.Related topicsCreate a custom contact field, 181RIM Confidential and Proprietary Information - Approved Third Parties303
Some characters in calendar entries do not appear correctly aftersynchronizationIf you schedule appointments or meetings on your BlackBerry® device that contain special characters or accents, yourcomputer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on yourcomputer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining an up-to-date backup file on your computer might allow you to recover device data if yourdevice is lost, stolen, or corrupted by an unforeseen issue.Related topicsSynchronize organizer data over the wireless network, 175About synchronization conflicts, 86I am not receiving email from personal folders on my computerIf your BlackBerry® device is associated with a Microsoft® Outlook® email account, you must use the synchronization tool ofthe BlackBerry® Desktop Software to reconcile email in personal folders. For more information, see the Help in the BlackBerryDesktop Software.RIM Confidential and Proprietary Information - Approved Third Parties304
Accessibility optionsAbout accessibility optionsBlackBerry® devices include many features that facilitate use by persons with disabilities. For more information aboutaccessibility options, visit www.blackberry.com/accessibility.Screen accessibility optionsDisplay closed captions in videosYou can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning.1. On the Home screen, click the Media icon.2. Press the key > Options.3. Select the Display Closed Captions check box.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties305
Audio and phone accessibility optionsTurn on event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® device, when the battery power level is full or low, andwhen you connect or disconnect a USB cable or accessory to or from your device.1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Select the Event Sounds check box.4. Press the key > Save.Add a contact alertYou can create contact alerts that allow you to customize ring tones and alerts for calls and messages from specific contacts orgroups of contacts. When you receive a call or message from the contact, your BlackBerry® device uses the assigned ring toneor alert, even if you select the Silent profile or Vibrate Only profile. If you do not want to be notified with the assigned ring toneor alert, you can select the All Alerts Off profile.1. On the Home screen, click the Sound and Alert Profiles icon.2. Click Change Sounds and Alerts > Sounds for Contacts > Add Contact Alert.3. In the Name field, type the name of the contact alert.4. In the Contacts field, type the name of the contact.5. Click a contact.6. Change the ring tone and alert information for calls and messages.7. Press the key > Save.To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Hearing aid modeDepending on your device model, this feature might not be supported.About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® device is modified to an appropriate level andfrequency response to be picked up by hearing aids that are equipped with telecoils.Turn on hearing aid mode1. From the Home screen, press the key.2. Press the key > Options > Hearing Aid Mode.RIM Confidential and Proprietary Information - Approved Third Parties306
3. Change the Mode Enabled field to Telecoil.4. Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.TTY supportDepending on your wireless service provider, this feature might not be supported.About TTY supportWhen you turn on TTY support and you connect your BlackBerry® device to a TTY device that operates at 45.45 bits per second,you can make calls to and receive calls from TTY devices. Your BlackBerry device is designed to convert received calls to textthat you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTYdevice to your BlackBerry device. To get an adapter accessory that Research In Motion has approved for use with yourBlackBerry device, visit www.shopblackberry.com.Turn on TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY Mode field to Yes.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.To turn off TTY support, change the TTY Mode field to No.Voice dialingPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related topicsI cannot make calls using a voice command, 67Available voice commands"Call <contact name or phone number>"RIM Confidential and Proprietary Information - Approved Third Parties307
Say this voice command to make a call. To perform this task with a Bluetooth® enabled device, such as a handsfree car kitor wireless headset, the paired Bluetooth enabled device must support this feature and you must turn on Bluetoothtechnology. You cannot make calls to emergency numbers using voice commands."Call <contact name> <phone number type>"Say this voice command to call a specific phone number for a contact that is in your contact list. For example, if the contacthas a work phone number and a mobile phone number, you can say "Call <contact name> work" to call the work phonenumber."Call extension <extension number>"Say this voice command to dial an extension. To perform this task, you must set options for dialing extensions. You can dialextensions only within your company."Check my phone number"If you have multiple phone numbers associated with your BlackBerry® device, say this voice command to check your activephone number."Check signal strength"Say this voice command to check your wireless coverage level."Check network"Say this voice command to check the wireless network that your device is connected to."Check battery"Say this voice command to check the battery power level."Repeat"Say this voice command to have the last voice prompt repeated to you."Cancel"Say this voice command to close the voice dialing application.Related topicsSet options for dialing extensions, 58Typing accessibility optionsChange or delete an AutoText entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight an AutoText entry.4. Press the key.RIM Confidential and Proprietary Information - Approved Third Parties308
•To change the AutoText entry, click Edit. Change the entry. Press the key > Save.•To delete the AutoText entry, click Delete.Type text using the predictive input methodWhen you are typing text, perform any of the following actions:• To select the highlighted suggestion and start typing a new word, press the Enter key.• To select the highlighted suggestion and continue typing the same word, click the word.• To ignore the suggestions, keep typing.Change your typing styleYou can change how your BlackBerry® device recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your device to suggest word predictions as you type, change the Style field to Predictive.• To set your device to type the first letter on a key when you press a key once and type the second letter on the keywhen you press the key twice, change the Style field to Multitap.The Portrait Keyboard Type field must be set toReduced in Options > Typing and Input > Keyboard, to have this option.• To set your device to suggest spelling corrections as you type, change the Style field to Corrective.4. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties309
CalculatorUse the calculatorOn the Home screen or in the Applications folder, click the Calculator icon.•To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® device keyboard.Convert a measurement1. On the Home screen or in the Applications folder, click the Calculator icon.2. Type a number.3. Press the key.•To convert the number from imperial to metric, click To Metric.• To convert the number from metric to imperial, click From Metric.4. Click a conversion type.RIM Confidential and Proprietary Information - Approved Third Parties310
BrickBreakerAbout BrickBreakerThe object of BrickBreaker is to destroy bricks using a paddle and a ball. During the game, capsules fall from the bricks that youdestroy. The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle.If the ball hits the paddle, a brick, or the top of the game board 50 times on any level, the bricks descend one space each timethat you hit the ball with the paddle.BrickBreaker capsulesLong:This capsule makes the paddle longer.Slow:This capsule slows down the ball.Gun:This capsule enables you to shoot three bullets at the bricks; a bullet can destroy unbreakable bricks.Laser:This capsule enables you to shoot unlimited laser beams at the bricks.Multi:This capsule puts four balls in play.Catch:This capsule enables you to catch and hold the ball.Flip:This capsule changes the direction of the paddle.Wrap:This capsule enables you to move the paddle beyond the edge of the screen.Bomb:This capsule destroys the next brick that you hit and damages nearby bricks.Life:This capsule gives you an additional life.RIM Confidential and Proprietary Information - Approved Third Parties311
BrickBreaker scoringCatching a capsule:50 pointsShooting a brick with the gun:50 pointsHitting a brick with the ball:10 pointsShooting a brick with the laser:10 pointsDamaging a brick with a bomb:5 pointsPlay BrickBreaker•To move the paddle, slide your finger left or right on the trackpad.• To release the ball in catch mode, press the Space key.• To shoot the laser or gun, press the Space key.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 50Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 132RIM Confidential and Proprietary Information - Approved Third Parties312
Set the paddle speed1. On the Home screen or in the Games folder, click the BrickBreaker icon.2. Press the key > Options.•To set the paddle speed, set the Paddle movement speed field.• To accelerate the paddle as you slide your finger on the trackpad, select the acceleration check box.3. Press the key > Save.RIM Confidential and Proprietary Information - Approved Third Parties313
Word Mole gameWord Mole game basicsAbout the Word Mole gameThe object of the Word Mole® game is to form words using the letters in the garden. If you form a word using letters that aredirectly above, below, or beside each other in the garden, you receive new letters which you can use to form new words.Otherwise, holes appear in the garden, making it harder to form new words. You can replace a hole with a new letter byforming a word that uses a letter that is beside the hole.In a single-player game, you complete a level by submitting enough words to reach the required point goal before the timeexpires. In a practice game, you have unlimited time to play a game. In a multiplayer game, you compete against other playersto win awards for achievements such as submitting the longest word, or receiving the least number of holes.Form a word1. Click each letter in the word.2. Do one of the following:• To submit a word, press the key on the keyboard.•To deselect a letter, click the letter again.•To deselect all the letters, press the key.Word Mole game scoringWord length:Form longer words to gain more points and vegetable bonus letters.Letter usage:Use less common letters to gain more points.Speed:Complete the level as quickly as possible to gain more points.Water bonus letters:Use water bonus letters in a word to fill the watering can.Watering can:Fill the watering can to grow vegetable bonus letters.Vegetable bonus letters:RIM Confidential and Proprietary Information - Approved Third Parties314
Use vegetable bonus letters in a word to gain bonus points. To gain even more bonus points, use multiple vegetable bonusletters in a single word.Star bonus letters:Use star bonus letters in a word to gain bonus points.Time bonus letters:Use time bonus letters in a word to gain bonus time.Adjust the volume•To increase the volume, press the Volume Up key on the right side of your BlackBerry® device.• To decrease the volume, press the Volume Down key on the right side of your device.•To mute the volume, press the key on the top of your device. To turn off mute, press the key again. If you pressthe key during a call, your device mutes the call so that you can hear others on the call, but they cannot hear you.Related topicsMute a call, 50Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 132Single-player gamesTurn on tutorial mode1. During a game, press > Game Options > General.2. Select the check box beside Show Tutorial Tips.3. Click OK.Save a gameYou can save up to four games at one time.1. During a game, press > Save Game.2. If necessary, click a game to overwrite.3. Type a name for the game.4. Click OK.Resume a game1. On the Home screen, in the Games folder, click the Word Mole icon.2. Click Play > Resume Game.RIM Confidential and Proprietary Information - Approved Third Parties315
3. Click a game.Multiplayer gamesInvite a player1. On the Home screen, in the Games folder, click the Word Mole icon.2. Click New Game > Multiplayer > Invite.3. Click a contact.4. Click OK.When a player accepts an invitation, a green indicator appears beside their screen name. To start the game, click Start Game.Accept an invitationIn the Word Mole® game invitation, click Accept.To start the game, click Ready. Wait for the game to start.Set multiplayer game optionsTo perform this task, you must be the game organizer.1. On the Multiplayer Game Setup screen, click Options.2. Do one of the following:• To set the length for a game, set the Point Goal field.• To set the season for a game, set the Season field.• To set bonuses for a game, set the Bonuses field.3. Click OK.Related topicsI cannot connect to a multiplayer game, 317Change your screen name1. On the Multiplayer Game Setup screen, click your screen name.2. Click Change Screen Name.3. Type a new screen name.4. Press the key.RIM Confidential and Proprietary Information - Approved Third Parties316
Chat with other players1. On the Multiplayer Game Setup screen, in the Chat field, type a message.2. Press the key.Check the stats for a player1. On the Multiplayer Game Setup screen, click a player.2. Click Show Stats.Remove a playerTo perform this task, you must be the game organizer.1. On the Multiplayer Game Setup screen, click a player.2. Click Remove Player.Troubleshooting: Word MoleI cannot connect to a multiplayer gameTry performing the following actions:• Verify that your BlackBerry® device is connected to the wireless network.• If you are the game organizer, try resending the invitation.• If you are a game participant, try accepting the invitation again.• If you are a game participant, verify that the game organizer did not exit the multiplayer game.Related topicsSet multiplayer game options, 316Some words that I submit are not recognizedSome less common words might not be in the dictionary on your BlackBerry® device. Try submitting more commonly usedwords.RIM Confidential and Proprietary Information - Approved Third Parties317
GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach publicservices.APNaccess point nameBCCblind carbon copyBlackBerry enabled deviceA BlackBerry enabled device is a device with BlackBerry® Connect™ software, a device with BlackBerry® Built-In™ software,or a device that is running the BlackBerry® Application Suite. BlackBerry enabled devices provide users with access toBlackBerry device applications and BlackBerry services.BlackBerry MDSBlackBerry® Mobile Data SystemCCcarbon copyCDMACode Division Multiple AccesscertificateA certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has ancorresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it isauthentic and can be trusted.CMIMECompressed Multipurpose Internet Mail ExtensionsCRLcertificate revocation listCRL serverA BlackBerry® device uses a CRL server to check the most recently published revocation status of a certificate. Certificateauthorities publish certificate revocation lists on CRL servers.DNSDomain Name SystemDSARIM Confidential and Proprietary Information - Approved Third Parties318
Digital Signature AlgorithmDSMLDirectory Service Markup LanguageDSML-enabled serverA BlackBerry® device uses a DSML-enabled server to search for and download certificates.EAP-FASTExtensible Authentication Protocol Flexible Authentication via Secure TunnelingEAP-SIMExtensible Authentication Protocol Subscriber Identity ModuleEAP-TLSExtensible Authentication Protocol Transport Layer SecurityEAP-TTLSExtensible Authentication Protocol Tunneled Transport Layer SecurityECCElliptic Curve CryptographyFDNFixed Dialing NumberFIPSFederal Information Processing StandardsGANgeneric access networkGPSGlobal Positioning SystemGSMGlobal System for Mobile Communications®HTTPHypertext Transfer ProtocolIMSIInternational Mobile Subscriber IdentityIPInternet ProtocolRIM Confidential and Proprietary Information - Approved Third Parties319
LDAPLightweight Directory Access ProtocolLDAP-enabled serverA BlackBerry® device uses an LDAP-enabled server to search for and download certificates and PGP® keys.LEDlight-emitting diodemass storage modeMass storage mode enables users to transfer files between a media card and their computer when they connect theirBlackBerry device to their computer.MCCmobile country codeMMSMultimedia Messaging ServiceMNCmobile network codeMTPMedia Transfer ProtocolOCSPOnline Certificate Status ProtocolOCSP serverA BlackBerry® device uses an OCSP server to check the revocation status of a certificate on demand.PEAPProtected Extensible Authentication Protocolpersonal certificateA personal certificate is a certificate that a certificate authority assigns to a user.personal PGP keyA personal PGP® key is made up of a PGP public key and PGP private key for a user.PINpersonal identification numberprivate keyRIM Confidential and Proprietary Information - Approved Third Parties320
A private key is a key that only the certificate subject can use. Private key information is not distributed publically.BlackBerry® devices use private keys to sign email messages or PIN messages that users send and to decrypt emailmessages that users receive.public keyA public key is a key that people other than the certificate subject can use. BlackBerry® devices use public keys to encryptemail messages or PIN messages that users send to certificate subjects and to verify the signature on email messages orPIN messages that users receive from certificate subjects.root certificateA root certificate is a self-signed certificate and usually belongs to a certificate authority.RTSPReal Time Streaming ProtocolR-UIMRemovable User Identity ModuleSANsubject alternative nameSDNA service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that youcan use to access information about your device service, such as the current call forwarding status.SHASecure Hash AlgorithmSIMSubscriber Identity ModuleS/MIMESecure Multipurpose Internet Mail ExtensionsSMSShort Message ServiceSMSCShort Message Service CenterSSIDservice set identifierSSLSecure Sockets LayerRIM Confidential and Proprietary Information - Approved Third Parties321
TCPTransmission Control ProtocolTLSTransport Layer SecurityTriple DESTriple Data Encryption StandardTTYteletypeVPNvirtual private networkWANwide area networkWAPWireless Application ProtocolWEPWired Equivalent PrivacyWMLWireless Markup LanguageWPAWi-Fi Protected AccessWTLSWireless Transport Layer SecurityRIM Confidential and Proprietary Information - Approved Third Parties322
Legal notice©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countriesaround the world.iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go,Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European TelecommunicationsStandard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communicationsare trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks ofInternational Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook,Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell,Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSASecurity. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPAare trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property,including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software failsto protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copyprotected content. Revocation does not affect unprotected content. When you download licenses for protected content, youagree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM toaccess their content. if you decline an upgrade, you will not be able to access content that requires the upgrade.Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rightsreserved.This documentation including all documentation incorporated by reference herein such as documentation provided or madeavailable at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in thisdocumentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentationmay describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change informationthat is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates,enhancements, or other additions to this documentation to you in a timely manner or at all.This documentation might contain references to third-party sources of information, hardware or software, products or servicesincluding components and content such as content protected by copyright and/or third-party web sites (collectively the "ThirdParty Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including,without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency,links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Servicesin this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in anyway.EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS,ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDINGWITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OFDURABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, MERCHANTABILITY, MERCHANTABLE QUALITY, NON-RIM Confidential and Proprietary Information - Approved Third Parties323
INFRINGEMENT, SATISFACTORY QUALITY, OR TITLE, OR ARISING FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING ORUSAGE OF TRADE, OR RELATED TO THE DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANYSOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN, ARE HEREBYEXCLUDED. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE OR PROVINCE. SOME JURISDICTIONS MAY NOT ALLOWTHE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS. TO THE EXTENT PERMITTED BY LAW, ANYIMPLIED WARRANTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTENT THEY CANNOT BE EXCLUDED ASSET OUT ABOVE, BUT CAN BE LIMITED, ARE HEREBY LIMITED TO NINETY (90) DAYS FROM THE DATE YOU FIRST ACQUIRED THEDOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, IN NO EVENT SHALL RIM BE LIABLE FORANY TYPE OF DAMAGES RELATED TO THIS DOCUMENTATION OR ITS USE, OR PERFORMANCE OR NON-PERFORMANCE OF ANYSOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING WITHOUTLIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL,PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS OR REVENUES, FAILURE TO REALIZE ANY EXPECTEDSAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION ORLOSS OF DATA, FAILURES TO TRANSMIT OR RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED INCONJUNCTION WITH RIM PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF RIM PRODUCTS OR SERVICES ORANY PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES ORSERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEN ORUNFORESEEN, AND EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, RIM SHALL HAVE NO OTHER OBLIGATION,DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY LIABILITY FOR NEGLIGENCEOR STRICT LIABILITY.THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE CAUSE OFACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICTLIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR BREACHES OR THE FAILURE OFTHE ESSENTIAL PURPOSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN; AND (B) TO RIM AND ITS AFFILIATEDCOMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS (INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED RIMDISTRIBUTORS (ALSO INCLUDING AIRTIME SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, ANDINDEPENDENT CONTRACTORS.IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE, AGENT,DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROMOR RELATED TO THE DOCUMENTATION.Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that yourairtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internetbrowsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability,roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with RIM's productsand services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement orviolation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services andif any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or useThird Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services thatare provided with RIM's products and services are provided as a convenience to you and are provided "AS IS" with no expressor implied conditions, endorsements, guarantees, representations, or warranties of any kind by RIM and RIM assumes noRIM Confidential and Proprietary Information - Approved Third Parties324
liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed by and subject to youagreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extentexpressly covered by a license or other agreement with RIM.Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry®Desktop Software, and/or BlackBerry® Device Software.The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicablethereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS ORWARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts inother nations:5,490,165 5,504,773 5,506,865 5,511,0735,228,054 5,535,239 5,267,261 5,544,1965,568,483 5,337,338 5,600,754 5,414,7965,657,420 5,416,797 5,659,569 5,710,7845,778,338Copyright (c) 1999-2006, The Board of Trustees of the University of IllinoisAll Rights Reserved.Iperf performance testMark GatesAjay TirumalaJim FergusonJon DuganFeng QinKevin GibbsJohn EstabrookNational Laboratory for Applied Network ResearchNational Center for Supercomputing ApplicationsUniversity of Illinois at Urbana-Champaignwww.ncsa.uiuc.eduPermission is hereby granted, free of charge, to any person obtaining a copy of this software (Iperf) and associateddocumentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use,copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom theSoftware is furnished to do so, subject to the following conditions:RIM Confidential and Proprietary Information - Approved Third Parties325
• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimers.• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the followingdisclaimers in the documentation and/or other materials provided with the distribution.•Neither the names of the University of Illinois, NCSA, nor the names of its contributors may be used to endorse or promoteproducts derived from this Software without specific prior written permission.THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITEDTO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENTSHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER INAN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THEUSE OR OTHER DEALINGS IN THE SOFTWARE.PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of thePerl 5 language.This is JavaScriptCore's variant of the PCRE library. While this library started out as a copy of PCRE, many of the features ofPCRE have been removed.Copyright (c) 1997-2005 University of Cambridge. All rights reserved.Redistribution and use in source and binary forms, with or without modification, are permitted provided that the followingconditions are met:• Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.• Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the followingdisclaimer in the documentation and/or other materials provided with the distribution.• Neither the name of the University of Cambridge nor the name of Apple Inc. nor the names of their contributors may beused to endorse or promote products derived from this software without specific prior written permission.THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIEDWARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR APARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANYDIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION)HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDINGNEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITYOF SUCH DAMAGE.BlackBerry® Torch™ smartphone model number: RDM71UW or RDN71UW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the EuropeanCommunity.Research In Motion Limited295 Phillip StreetWaterloo, ON N2L 3W8CanadaResearch In Motion UK Limited RIM Confidential and Proprietary Information - Approved Third Parties326
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