BlackBerry RDF30CW Handheld Blackberry® with CDMA2000/CDMA-IMT/1xEVDO 802.11b/g/n, Bluetooth, NFC and GPS User Manual BlackBerry Curve Series 7 0 User Guide

BlackBerry Limited Handheld Blackberry® with CDMA2000/CDMA-IMT/1xEVDO 802.11b/g/n, Bluetooth, NFC and GPS BlackBerry Curve Series 7 0 User Guide

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BlackBerry Curve SeriesBlackBerry Curve 9350/9360/9370SmartphonesUser GuideVersion: 7.0To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWD-1735726-0810041221-001

ContentsQuick Help.......................................................................................................................................................................................................... 6Getting started: Your smartphone..................................................................................................................................................................... 6How to: Top 10................................................................................................................................................................................................... 20Tips: Top 10........................................................................................................................................................................................................ 23Personalize: Top 10............................................................................................................................................................................................ 31Troubleshooting: Top 10.................................................................................................................................................................................... 34Tips and shortcuts.............................................................................................................................................................................................. 39Tips: Doing things quickly................................................................................................................................................................................... 39Tips: Extending battery life................................................................................................................................................................................. 39Tips: Finding apps............................................................................................................................................................................................... 41Tips: Freeing and conserving storage space....................................................................................................................................................... 41Tips: Updating your software............................................................................................................................................................................. 42Tips: Keeping your information safe.................................................................................................................................................................. 43Tips: Managing indicators.................................................................................................................................................................................. 43Phone shortcuts................................................................................................................................................................................................. 44Message shortcuts.............................................................................................................................................................................................. 45File and attachment shortcuts........................................................................................................................................................................... 46Typing shortcuts................................................................................................................................................................................................. 47Media shortcuts................................................................................................................................................................................................. 48Browser shortcuts.............................................................................................................................................................................................. 49Calendar shortcuts............................................................................................................................................................................................. 50Search shortcuts................................................................................................................................................................................................. 50Map shortcuts.................................................................................................................................................................................................... 51Troubleshooting: Shortcuts................................................................................................................................................................................ 51Phone................................................................................................................................................................................................................. 52How to: Phone.................................................................................................................................................................................................... 52Troubleshooting: Phone..................................................................................................................................................................................... 68Voice commands................................................................................................................................................................................................ 71How to: Voice commands................................................................................................................................................................................... 71Troubleshooting: Voice commands.................................................................................................................................................................... 73Messages............................................................................................................................................................................................................ 74How to: Messages.............................................................................................................................................................................................. 74Email................................................................................................................................................................................................................... 79Text messages.................................................................................................................................................................................................... 97PIN messages...................................................................................................................................................................................................... 105Attachments....................................................................................................................................................................................................... 108

Security options for messages............................................................................................................................................................................ 111Files and attachments........................................................................................................................................................................................ 125How to: Files....................................................................................................................................................................................................... 125Troubleshooting: Files........................................................................................................................................................................................ 130Media................................................................................................................................................................................................................. 132How to: Media.................................................................................................................................................................................................... 132Music.................................................................................................................................................................................................................. 137Videos................................................................................................................................................................................................................. 140Video camera..................................................................................................................................................................................................... 142Camera............................................................................................................................................................................................................... 145Pictures............................................................................................................................................................................................................... 150Voice notes......................................................................................................................................................................................................... 154Ring tones, sounds, and alerts............................................................................................................................................................................ 156How to: Ring tones, sounds, and alerts.............................................................................................................................................................. 156Troubleshooting: Ring tones, sounds, and alerts............................................................................................................................................... 159Browser.............................................................................................................................................................................................................. 160How to: Browser................................................................................................................................................................................................. 160Troubleshooting: Browser.................................................................................................................................................................................. 171Calendar............................................................................................................................................................................................................. 173How to: Calendar................................................................................................................................................................................................ 173Troubleshooting: Calendar................................................................................................................................................................................. 181Contacts.............................................................................................................................................................................................................. 183How to: Contacts................................................................................................................................................................................................ 183Troubleshooting: Contacts................................................................................................................................................................................. 190Clock................................................................................................................................................................................................................... 191How to: Clock..................................................................................................................................................................................................... 191Troubleshooting: Clock....................................................................................................................................................................................... 194Tasks and memos............................................................................................................................................................................................... 195Create a task or memo....................................................................................................................................................................................... 195Send a task or memo.......................................................................................................................................................................................... 195Change or delete a task or memo...................................................................................................................................................................... 195Change the status of a task................................................................................................................................................................................ 195Hide completed tasks......................................................................................................................................................................................... 196Show tasks in the calendar................................................................................................................................................................................. 196

Synchronizing tasks and memos......................................................................................................................................................................... 196About categories................................................................................................................................................................................................ 198Categorize a contact, task, or memo.................................................................................................................................................................. 198Create a category for contacts, tasks, or memos............................................................................................................................................... 198Turn off the prompt that appears before you delete items............................................................................................................................... 199Typing................................................................................................................................................................................................................. 200How to: Typing................................................................................................................................................................................................... 200Troubleshooting: Typing..................................................................................................................................................................................... 205Keyboard............................................................................................................................................................................................................ 207How to: Keyboard............................................................................................................................................................................................... 207Troubleshooting: Keyboard................................................................................................................................................................................ 208Language............................................................................................................................................................................................................ 209How to: Language............................................................................................................................................................................................... 209Troubleshooting: Language................................................................................................................................................................................ 210Screen display..................................................................................................................................................................................................... 211How to: Screen display....................................................................................................................................................................................... 211Troubleshooting: Screen display........................................................................................................................................................................ 214GPS technology................................................................................................................................................................................................... 215How to: GPS technology..................................................................................................................................................................................... 215Troubleshooting: GPS technology...................................................................................................................................................................... 216Maps................................................................................................................................................................................................................... 217How to: Maps..................................................................................................................................................................................................... 217Troubleshooting: Maps...................................................................................................................................................................................... 221BlackBerry Device Software............................................................................................................................................................................... 229How to: BlackBerry Device Software.................................................................................................................................................................. 229Troubleshooting: BlackBerry Device Software................................................................................................................................................... 232Manage Connections.......................................................................................................................................................................................... 233Mobile network.................................................................................................................................................................................................. 233Wi-Fi technology................................................................................................................................................................................................ 239Bluetooth technology......................................................................................................................................................................................... 248How to: Bluetooth technology........................................................................................................................................................................... 248Troubleshooting: Bluetooth technology............................................................................................................................................................ 254NFC technology.................................................................................................................................................................................................. 257

Calculator........................................................................................................................................................................................................... 322Use the calculator............................................................................................................................................................................................... 322Convert a measurement..................................................................................................................................................................................... 322Glossary.............................................................................................................................................................................................................. 323Legal notice........................................................................................................................................................................................................ 328

Quick HelpGetting started: Your smartphoneFind out about apps and indicators, and what the keys do on your BlackBerry® smartphone.Your BlackBerry smartphone at a glanceNew in this releaseThis release includes a number of exciting new features and services, as well as some enhancements to existing features.BlackBerry IDA BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID,you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. WithBlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps youdownloaded when you switch smartphones. For more information, see About the BlackBerry ID, 7.Voice enabled searchLooking for something? You can now use your voice to search for help, contacts, documents, pictures, videos, and more onyour BlackBerry smartphone and on the Internet. For more information, see Search for an item using voice enabled search,271.Home screen customizationUser Guide Quick Help6

Customize the home screen even more by hiding panels you don't use regularly, and hiding icons in specific panels or allpanels. For more information, see Show or hide a home screen panel, 16 and Show, hide, or find an application icon, 17.NFC technologyNFC technology allows you to quickly exchange information between your smartphone and smart accessories, smart paymentterminals, smart access points, and smart tags. When you tap the NFC smart tag reader of your smartphone against a smarttag, you can see information such as web addresses, coupons, graphics, media files, and event details. For more information,see NFC technology, 257.Touch-free call answeringYou don't need to use your hands to answer calls when you're using a Bluetooth® enabled headset or a regular headset! Nowyou can set your smartphone to answer calls automatically after 5 seconds. For more information, see Change how you answercalls with a headset, 65.Bluetooth enhancementsYou can now send multiple pictures at once using Bluetooth technology. For details, see Send a file, 109.Conveniently send and receive a contact card (also called a vCard®) using Bluetooth technology, and save the received contactcard into your smartphone's contact list. For more information, see Send and receive a contact card using Bluetoothtechnology, 250.Picture enhancementsWhen you rotate JPEG and PNG pictures, the pictures are saved automatically in the rotated view.Sort pictures from either newest to oldest, or oldest to newest. This lets you see a slide show in the order that pictures weretaken.You can now view pictures in a slide show using transitions such a sliding, zooming, and panning. For more information, seeChange your slide show options, 151.About the BlackBerry IDA BlackBerry® ID gives you convenient access to multiple BlackBerry products and services. After you create a BlackBerry ID,you can use a single email address and password to log in to any BlackBerry product that supports BlackBerry ID. WithBlackBerry ID, you can manage apps that you downloaded from the BlackBerry App World™ storefront and keep apps youdownloaded when you switch smartphones.When you set up your BlackBerry smartphone, you might be required to create a BlackBerry ID. You can also create aBlackBerry ID from within an app that uses BlackBerry ID, or by visiting www.blackberry.com/blackberryid.Some services and apps that support BlackBerry® ID require you to re-enter your login information after a certain amount oftime has passed if you are not actively using the app. You might also be required to re-enter your BlackBerry ID logininformation if you change any of your BlackBerry ID information, if you delete all the data on your smartphone, or if youupdate your BlackBerry® Device Software on your smartphone.Related informationCreate a BlackBerry ID, 223Change your BlackBerry ID information, 223User Guide Quick Help7

Visit the Setup applicationThe Setup application helps you learn about navigation and typing, change options to personalize your BlackBerry®smartphone, and set up network connections, such as Bluetooth® connections. You can also set up email addresses and socialnetworking accounts. The Setup application should appear automatically the first time that you turn on your smartphone.1. If the Setup application does not appear automatically, on the Home screen or in a folder, click the Setup icon.2. Click a section to change options or to complete a short series of prompts that help you set the options.Important keysKeys on the front of your BlackBerry® smartphoneTrackpad • Slide your finger to move around the screen.• Press (click) to select an item.• Press and hold to open a pop-up menu.Menu • Open a menu.• Select a highlighted menu item.• Press and hold to switch applications quickly.Escape • Return to the previous screen.• Close the menu.Send • Make a call.• Answer a call.End/Power • End a call.• Return to the home screen.• Press and hold to turn on or turn off your BlackBerry smartphone.Keys on the top of your smartphoneLock Lock your keyboard.Keys on the right side of your smartphoneVolume/Mute • Press the top and bottom keys to change the volume.• Press and hold the top or bottom key to play the next or previousmedia file.User Guide Quick Help8

Flashing LED color DescriptionAmber The battery power level for your smartphone is low, or yoursmartphone is turned off and is charging. You can't turn offthe notification for the low battery power level. Thenotification for charging turns off when you turn on yoursmartphone.Related informationTurn off Bluetooth connection notification, 253Turn on flashing LED notification for wireless coverage, 213IconsApplication iconsYou can access your applications by clicking the icons on the home screen and in folders on the home screen. The initial view ofthe home screen displays icons for only some of the available applications. To view more application icons on the home screen,click All.Depending on your BlackBerry® smartphone model, administrator, and wireless service provider, some applications might notbe available. You might be able to download some applications from the BlackBerry App World™ storefront.To see a full icon guide, go to www.blackberry.com/docs/smartphones. Click your smartphone model, then click the IconGuide.SetupSetup Enterprise ActivationActivate a work email account using the BlackBerry®Enterprise Server.OptionsPower and lockPassword Lock Power OffMessagesMessages Saved MessagesUser Guide Quick Help10

Added email address Added work email addressText MessagesInstant messagingInstant Messaging folderSome applications might appear in this folderincluding applications that you download.BBM™Windows Live™ Messenger for BlackBerry®smartphonesAOL® Instant Messenger™ Service for BlackBerry®smartphonesGoogle Talk™ for BlackBerry® smartphones Yahoo!® Messenger for BlackBerry® smartphonesApplicationsBrowser Manage ConnectionsMaps HelpPassword Keeper Voice DialingApplications folderSome applications might appear in this folder,including applications that you download.MediaMedia folder VideosPictures MusicRing Tones Voice NotesCamera Video CameraUser Guide Quick Help11

Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.Unread message New BBM™ itemTo clear this indicator, open each chat that has thisindicator.Read message BBM chat is openDraft message New BBM Groups itemFiled message New RSS itemMessage with an attachment Message is being sentMessage is high priority Message has not been sentText message with an attachment Message has been sentText message Message has been deliveredMessage has been readBattery power level iconsThese icons appear at the top of the Home screen and at the top of the screen in some applications.Full battery Battery is chargingLow batteryTyping iconsThese icons appear in the upper-right corner of the screen when you type.CAP lock (capital letter lock) Multi-tap modeNUM lock (number lock) Current input languageAlt modeUser Guide Quick Help14

Phone iconsThese icons appear at the top of the Home screen and in the Phone application.Missed call Received callPlaced call Voice mail messageCalendar iconsThese icons appear when you highlight a calendar entry.Event reminder Recurring appointmentMeeting reminder Exception for recurring appointmentNotesCamera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons.View pictures Geotagging is turned onGeotagging is turned off Take another pictureFlash is turned on Flash is turned offAutomatic flash mode Scene modeVideo cameraThese icons appear at the bottom of the screen in the video camera. You can click these icons.Start recording Pause recordingSend video Rename videoDelete videoUser Guide Quick Help15

Your Home screenHome screen at a glanceUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 214Add a shortcut to your home screen or Favorites panelYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,podcast channels, or media categories.1. Browse to a website, or highlight the item that you want to create a shortcut for.2. Press the key > Add to Home Screen.• To change the name of the shortcut, type a new name.• To change the location where the shortcut appears, change the Location field.• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.3. Click Add.Show or hide a home screen panel1. On the home screen, press the key > Manage Panels.2. Select or clear the checkbox for each panel.3. Press the key > Save.User Guide Quick Help16

Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:• To see all your application icons, on the navigation bar, click All.• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, youcan hide the icon in all panels or in the current panel only.• To show all hidden application icons, press the key > Show All Icons.• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appearbeside the Hide Icon field.Related informationMy display changed, 214Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the key.• To move the application icon to a different location on the Home screen, click Move. Click the new location.• To move the application icon into an application folder, click Move To Folder. Click an application folder.• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.Change where apps that you download appearTo find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.1. On the home screen, press the key > Options.2. Change the Downloads Folder field.3. Press the key > Save.Change themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Related informationMy display changed, 214Set the number of icons that appear on the Home screen1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Home Screen Grid Layout field.User Guide Quick Help17

4. Press the key > Save.Change what happens when you type on the Home screenDepending on your typing input language, you might not be able to use shortcut keys to open applications.1. On the Home screen, press the key > Options.• To search your BlackBerry® smartphone or the Internet when you type on the Home screen, change the Launch byTyping field to Universal Search.• To open applications when you press shortcut keys, change the Launch by Typing field to Application Shortcuts.2. Press the key > Save.Add a message that appears when your smartphone is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.3. Type the text that you want to appear on the screen when your smartphone is locked.4. Press the key > Save.Feature availabilityThe following items affect the availability of features on your BlackBerry® smartphone. The features discussed are meant asexamples, and are not inclusive of every feature that might or might not be available on your smartphone.Smartphone model Features such as GPS, the camera and video camera, andnetwork connection options are dependent on yoursmartphone model. To find feature specifications for yoursmartphone model, visit www.blackberry.com/go/devices.Wireless service plan You must purchase or change your wireless service planthrough your wireless service provider.A wireless service plan with phone or voice is required for youto use the Phone application and to send and receive textmessages.A wireless service plan with data is required for you to use thebrowser service and instant messaging applications, and tosend and receive email messages and PIN messages.A wireless service plan might affect which apps you candownload and how you can download them.User Guide Quick Help18

For more information about your plan, contact your wirelessservice provider.BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan, you must set up your email addressor third-party instant messaging account in order to send andreceive email messages, use third-party instant messagingapplications, and use some browser options.If you are an individual user, when you set up your emailaddress or instant messaging account, you are associating itwith the BlackBerry® Internet Service.If you are a corporate user, your administrator sets up youremail account by associating it with a BlackBerry® EnterpriseServer. Your administrator might set options that determinethe features and settings that are available on yoursmartphone and if you can add or update an app. To view theIT policies that have been set by your administrator, on theHome screen or in a folder, click the Options icon. ClickSecurity > Security Status Information > View IT Policy.Wireless service provider Features such as text messaging, location-based services, andsome phone features are dependent on your wireless serviceprovider's offerings. You might have the option to downloadapps from a webpage or an application. For more information,contact your wireless service provider.Wireless network The wireless network that your smartphone is connected tomight affect the availability of some features. Depending onyour wireless service provider and available roaming options,different wireless networks are available. Some wirelessnetworks don't support features such as call blocking, callforwarding, or cell broadcasting. For more information,contact your wireless service provider.Region Depending on your region, you might have the option to addor update apps using the BlackBerry App World™ storefront.You might also be able to download apps from a web page oran application. The availability of certain apps varies by region.Related informationCheck what wireless networks your smartphone connects to, 233Find more information, 20BlackBerry Device Software, 229User Guide Quick Help19

Find more information•Help on your smartphone: Find step-by-step instructions in the user guide for your BlackBerry® smartphone. Click Help onthe Home screen or in an application menu.•www.discoverblackberry.com: Find software, applications, and accessories for your smartphone.•Your wireless service provider website: Find information about your wireless network or wireless service plan.•www.blackberry.com/go/declarationofconformity: View the Declaration of Conformity made under Directive 1999/5/EC(HG nr.88/2003).How to: Top 10BlackBerry® smartphone users have spoken! Here are the top 10 things they want to know how to do on their smartphones.Set up an email address1. On the Home screen, click the Setup icon.2. In the Setup section, click the Email Accounts icon.3. Follow the screens to set up your email address. When your email address is set up correctly, you receive a confirmationmessage. To view and manage your email messages, on the Home screen, click the Messages icon.Note: In some cases, you might see the following options. If so, select one of the options.•Internet Mail Account: Use this option to associate your BlackBerry® smartphone with one or more existing email accounts(for example, Windows Live™ Hotmail®) or to create a new email address for your smartphone.•Enterprise Account: If your administrator gave you an enterprise activation password, use this option to associate yoursmartphone with your work email account using the BlackBerry® Enterprise Server.If you are trying to set up a Internet email account (for example, Windows Live™ Hotmail® or Google Mail™) or a new emailaddress for your smartphone, and do not see this option, contact your administrator or wireless service provider.Related informationSynchronize email over the wireless network, 83Change options for your personal email account, 90About downloading apps with the BlackBerry App WorldWith the BlackBerry App World™ storefront, you can search for and download games, themes, social networking apps,personal productivity apps, and much more. Using an existing PayPal® account, you can buy and download apps to yoursmartphone over the wireless network.If you don't already have the BlackBerry App World on your smartphone, you can download it atwww.blackberryappworld.com. For more information about managing apps using BlackBerry App World, click the BlackBerryApp World icon. Press the key > Help.User Guide Quick Help20

Depending on your wireless service provider and region, you might have the option to add or update apps using the BlackBerryApp World™ storefront. You might also be able to download apps from a webpage (try visiting mobile.blackberry.com fromyour BlackBerry smartphone), or through your wireless service provider. Data charges might apply when you add or use an appover the wireless network. For more information, contact your wireless service provider.Transfer a file from your computer to your smartphone using yoursmartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 135About using your smartphone as a tethered modemDepending on your wireless service plan or administrator, you might be able to share the Internet connection on yourBlackBerry® smartphone. For example, if you are travelling, you can use your smartphone's Internet connection to access theInternet on a laptop or tablet.To use your smartphone as a tethered modem with a laptop, you must connect your smartphone with your laptop using a USBcable and open the BlackBerry® Desktop Software. To use your smartphone as a tethered modem with a BlackBerry®PlayBook™ tablet, you must pair your smartphone with your tablet using Bluetooth® technology.While using your smartphone as a modem, you might not be able to use your smartphone's Phone application, Messagingapplications, or applications that use the Internet. To receive a phone call, your smartphone might turn off the tetheredInternet connection.For more information about tethering, see the Help on your BlackBerry PlayBook tablet or in the BlackBerry Desktop Software.Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book.User Guide Quick Help21

2. Press the key > Copy All To Contacts.Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that alreadyappears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.Send a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.• Press the key > Choose Contact. Click a contact.• Type a phone number that can receive text messages (including the country code and area code). For languages withnon-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.4. Type a message.5. Press the key on the keyboard.Related informationPersonal distribution lists, 188I can't send messages, 35Attach a media file, contact card, appointment, or location to a text message, 98View a location on a map1. On the Home screen, click the Maps icon.2. Press the key > Find a Location.• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the informationfor the point of interest. Highlight the point of interest.• To view a new location, in the Find an address field, type an address. Highlight the location.• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contactinformation.• To view a favorite location, in the Favorites section, highlight the location.3. Press the key > View on Map.If you are viewing a location other than your current location, to get directions to this location from your current location,press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with aBluetooth® enabled GPS receiver to perform this task.User Guide Quick Help22

Lock or unlock your smartphoneYou can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphonepassword, you can also lock your smartphone with a password.Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain periodof time, your smartphone might lock with a password automatically.Do one of the following:• To lock the keyboard, press the key on the top of your smartphone.• To unlock the keyboard, press the key again.• To lock your smartphone with a password, on the home screen or in a folder, click the icon.•To unlock your smartphone, enter your password. Press the key on the keyboard.Turn on or turn off airplane modeYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on airplane mode, click All Off.• To turn off airplane mode, click Restore Connections.Related informationTurn on or turn off a network connection, 234Turn on or turn off data service or set roaming options, 235Turn off word substitution1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling checkbox.5. Press the key > Save.Tips: Top 10Save time and maximize your efficiency with these quick tips.User Guide Quick Help23

Tips: Finding appsLook in a folder on your home screen. Some apps are located in folders on your home screen. Clicka folder to see what apps are inside.Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. Tounhide the app, highlight it and then click Hide Icon to clearthe check mark. If the icon is hidden in other panels, you canunhide the icon in all panels, or in the current panel only. IfShow All Icons does not appear in the menu, there are no appshidden from view.Search for an app. On the home screen, start typing the app name.Verify that the app is installed. On the home screen or in a folder, click the Options icon. ClickDevice > Application Management. If the app is listed, it isinstalled on your BlackBerry® smartphone.Tips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they informyou of the status of something, such as the battery or network connection. Indicators often appear on app icons, new contentwithin apps, and at the top of the Home screen.Remove the new item indicator .Open each item that has this indicator. For example, to removeit from the Messages icon, click the icon.Remove the unopened message indicator . In the Messages app, do one or more of the following:• Open all of your messages by clicking on them. If you can'tfind all of your unread messages in your inbox, look in yourmessages folders.• Mark a message as read. Highlight a message. Press the key > Mark Read.• Mark all messages that are prior to a date as read.Highlight a date field. Press the key > Mark PriorRead.Identify an indicator. • You might be able to identify an indicator by seeing theicon of the application that the indicator refers to. To seea complete list of applications on your BlackBerry®User Guide Quick Help24

smartphone and their icons, on the Home screen or in afolder, click the Options icon. Click Device > ApplicationManagement.• For a complete list of indicators, visitwww.blackberry.com/docs/smartphones. Click yoursmartphone model, and then click the Icons guide.Tips: Updating your softwareUpdated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able toupdate the software from either your computer or your smartphone. Research In Motion recommends that you regularlycreate and save a backup file on your computer, especially before you update any software. Maintaining a current backup fileon your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by anunforeseen issue.Check to see if there is updated BlackBerry Device Softwarethat you can download over the network.Depending on your smartphone model, this feature might notbe supported. On the Home screen or in a folder, click theOptions icon. Click Device > Software Updates.Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. ClickCheck for Updates. Connect your smartphone to yourcomputer.Set your BlackBerry Desktop Software to check for updatesautomatically.For instructions, see the Help in BlackBerry Desktop Software.Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.Related informationBlackBerry Device Software, 229Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.Access popular options such as changing your ring tone,setting the alarm, viewing notifications, and turning on orturning off network connections.Highlight and click the areas at the top of the Home screen.See all the apps and folders on the Home screen, or minimizethe panel and view the wallpaper.On the navigation bar, click All.Switch to another app. Press and hold the key. Click an app.User Guide Quick Help25

Note: The other app might still be running in the background.Open an app with a convenience key. Press a convenience key on the side of your smartphone.Note: You can customize which app a convenience key opens.Use pop-up menus. Pop-up menus provide common available actions, and appearin the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message.To open a pop-up menu, press and hold the trackpad. To selecta command, click the trackpad.Switch to the Favorites, Media, Downloads, and Frequentpanels.On the Home screen, highlight All on the navigation bar andslide your finger on the trackpad right or left.Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite.Change options for the Home screen such as the wallpaper. On the Home screen, press the key > Options.Related informationChange what happens when you type on the Home screen, 18Assign an application to a convenience key, 33Keep an application running in the background and switch to another application, 224Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® smartphone to turn on and turn offautomatically.You can set your smartphone to turn off while you aren't usingit for an extended period, like when you sleep. Data youreceive when the smartphone is turned off automaticallyupdates when the smartphone turns on.On the Home screen or in a folder, click the Options icon. ClickDevice > Auto On/Off.Set backlighting to remain on for a shorter period of time, andlower its brightness.On the Home screen or in a folder, click the Options icon. ClickDisplay > Screen Display.Turn off network connections you aren't using. On the Home screen, click the connections area at the top ofthe screen, or click the Manage Connections icon. Click anetwork connection to clear the checkbox.Close apps when you're finished with them. In an app, press the key > Close.User Guide Quick Help26

When you switch from one app to another, some apps, suchas the Browser app or the Music app, run in the background,which uses battery power.Switch your vibrating notifications to sound notifications orLED notifications, lower the volume of your soundnotifications, or select a shorter ring tone.On the Home screen, click the Sound and Alert Profiles icon.Click Change Sounds and Alerts.Delete the original text from a reply message. When you are replying to a message, press the key >Delete Original Text.If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash iconat the bottom of the screen until the flash off indicatorappears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean themetal contacts on the battery and the smartphone.Related informationDelete the original text from a reply message, 80Change your ring tone, notifiers, or reminders, 31Turn on or turn off a network connection, 234Set options for backlighting, 211Set your smartphone to turn on and turn off automatically, 263Tips: Freeing and conserving storage spaceTry to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that yoursmartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options foremail, calendar entries, and media files might help you conserve storage space.Check how much free storage space you have. On the home screen or in a folder, click the Options icon. ClickDevice > Storage.Close any apps you're not using. In an app, press the key > Close or press the keyuntil the home screen appears.Delete unneeded files. On the home screen or in a folder, click the Files icon. Find andhighlight a file. Press the key > Delete.Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your smartphone stores emailmessages and calendar entries.On the home screen, click the Messages icon or Calendar icon.Press the key > Options.User Guide Quick Help27

Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive only the first section of long email messages, andchoose whether to download more.On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to32 GB. Only microSD media cards are supported.Reduce the size of pictures you take. On the home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationCopy, move, rename, or delete a file, 128Receive only the first section of long email messages, 89Change the size of pictures that you take, 146View the amount of available storage space on your smartphone, 266Set how long your smartphone stores messages, 78Stop storing messages sent from your computer on your smartphone, 88Stop storing messages sent from your smartphone on your computer, 89Change how long your smartphone stores calendar entries, 179Keep an application running in the background and switch to another application, 224The application storage on my smartphone is low, 270Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised,such as avoiding leaving your smartphone unattended.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Set a smartphone password. On the Home screen or in a folder, click the Options icon. ClickSecurity > Password.Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. ClickSecurity > Encryption.User Guide Quick Help28

Back up your smartphone data to your computer. Use the BlackBerry® Desktop Software to back up yoursmartphone data to your computer. To download theBlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriateoption for your computer.Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,click Device Switch > Save Data.Related informationSet a smartphone password, 278Turn on encryption, 268Phone shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Change your ring tone From the home screen, press the key. Press the key > PhoneRing Tones.Check your voice mail Press and hold 1.Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the keythat you would like to assign speed dial to.Add an extension to a phone number Press the key and X. Type the extension number.Type a letter in a phone number field Press the key and the letter key.Insert a plus sign (+) when typing a phone number Press O.Turn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.Change the active phone number From the home screen, press the key. Click your phone number atthe top of the screen. Click a phone number.Typing shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.User Guide Quick Help29

Capitalize a letter Press and hold the letter key until the capitalized letterappears.Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,press the Left Shift key or Right Shift key.Type a symbol Press the Symbol key. Type the letter that appears below thesymbol.Type the alternate character on a key Press the Alt key and the character key.Type an accented or special character Press and hold the letter key and, on the trackpad, slide yourfinger left or right. For example, to type ü, press and hold Uand slide your finger left until ü appears. Release the letter keywhen the accented or special character appears.Type a number in a text field Press and hold the Alt key and press the number key.Type a number in a number field Press a number key. You do not need to press the Alt key.Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,press the Left Shift key or Right Shift key.Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,slide your finger up or down.Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,slide your finger left or right.Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/Delete key.Copy highlighted text Press the Alt key and click the trackpad.Paste text Press the Left Shift key or Right Shift key and click the trackpad.Media shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry®smartphone.Resume playing an audio or video file Press the Mute key again.Play the next audio file Press and hold the Volume Up key on the right side of yoursmartphone.User Guide Quick Help30

• To use a voice note that you recorded, click All Voice Notes. Find and click a voice note.• To use a preloaded alert, click All Alerts. Find and click an alert.4. Press the key > Save.Related informationI can't change the number of times that my smartphone rings, 69Use a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 214Add, rename, or delete a folder on the home screenOn the home screen, do one of the following:• To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.• To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save.• To delete a folder, highlight a folder. Press the key > Delete.Add or change your signatureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages icon.2. Press the key > Options.• For a work email account, click Email Preferences. If the Message Services field appears, change this field to theappropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, placeyour cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save.Your signature is added to your email after you send it.Change the language1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Language and Method.• To change the display language, change the Display Language field.• To change the typing language, change the Typing Language field.User Guide Quick Help32

To delete a contact alert, highlight the contact alert that you want to delete. Press the key > Delete.Add a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save.8. Press the key > Save.Related informationMy contact pictures keep changing, 190Troubleshooting: Top 10Save time and maximize your efficiency with these quick tips.I can't make or receive callsTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixeddialing list or turn off fixed dialing.• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,including the country code and area code, for your contact.• If you're not receiving calls, verify that call blocking and call forwarding are turned off.• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number.Verify that your phone number is set as your active phone number.• If you have more than one phone number associated with your smartphone, verify that the phone number that you wantto make calls from and receive calls to is set as your active phone number.• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerryMVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registrationfails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.User Guide Quick Help34

• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerryMVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify thatcall forwarding is turned off.Related informationFixed dialing and smart dialing, 59Call waiting, call forwarding, and call blocking, 57Switch the active phone number, 64I'm not receiving messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,you should receive messages when you return to a wireless coverage area.• Reset your smartphone. Connect to the network and try again.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, thatyou want to receive email from.• Verify that your smartphone is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 82Forward messages from a specific email folder to your smartphone, 88I can't send messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phonenumber for your contact.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.User Guide Quick Help35

To turn on the screen, click the trackpad or press a key.Related informationSet options for backlighting, 211Email messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.Organizer data isn't synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,and MemoPad.• If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software.For more information, see the Help in the BlackBerry Desktop Software.I can't pair with a Bluetooth enabled deviceTry the following actions:• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see thedocumentation that came with the Bluetooth enabled device.• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetoothenabled device.• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphonediscoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphonediscovering the car kit. On the home screen, click the connections area at the top of the screen, or click the ManageConnections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.Bluetooth enabled devices can detect your smartphone for 2 minutes.• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the homescreen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks andConnections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clearthe Encryption checkbox. Press the key > Save.Related informationMake your smartphone discoverable, 251User Guide Quick Help37

The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 134User Guide Quick Help38

Tips and shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Tips: Doing things quicklyFor full instructions, click the links under Related information at the bottom.Access popular options such as changing your ring tone,setting the alarm, viewing notifications, and turning on orturning off network connections.Highlight and click the areas at the top of the Home screen.See all the apps and folders on the Home screen, or minimizethe panel and view the wallpaper.On the navigation bar, click All.Switch to another app. Press and hold the key. Click an app.Note: The other app might still be running in the background.Open an app with a convenience key. Press a convenience key on the side of your smartphone.Note: You can customize which app a convenience key opens.Use pop-up menus. Pop-up menus provide common available actions, and appearin the center of the screen. For example, you can use the pop-up menu in a message to file, forward, or reply to the message.To open a pop-up menu, press and hold the trackpad. To selecta command, click the trackpad.Switch to the Favorites, Media, Downloads, and Frequentpanels.On the Home screen, highlight All on the navigation bar andslide your finger on the trackpad right or left.Add an app to the Favorites panel. Highlight an app on the Home screen or in a folder. Press the key > Mark as Favorite.Change options for the Home screen such as the wallpaper. On the Home screen, press the key > Options.Related informationChange what happens when you type on the Home screen, 18Assign an application to a convenience key, 33Keep an application running in the background and switch to another application, 224Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.User Guide Tips and shortcuts39

Set your BlackBerry® smartphone to turn on and turn offautomatically.You can set your smartphone to turn off while you aren't usingit for an extended period, like when you sleep. Data youreceive when the smartphone is turned off automaticallyupdates when the smartphone turns on.On the Home screen or in a folder, click the Options icon. ClickDevice > Auto On/Off.Set backlighting to remain on for a shorter period of time, andlower its brightness.On the Home screen or in a folder, click the Options icon. ClickDisplay > Screen Display.Turn off network connections you aren't using. On the Home screen, click the connections area at the top ofthe screen, or click the Manage Connections icon. Click anetwork connection to clear the checkbox.Close apps when you're finished with them.When you switch from one app to another, some apps, suchas the Browser app or the Music app, run in the background,which uses battery power.In an app, press the key > Close.Switch your vibrating notifications to sound notifications orLED notifications, lower the volume of your soundnotifications, or select a shorter ring tone.On the Home screen, click the Sound and Alert Profiles icon.Click Change Sounds and Alerts.Delete the original text from a reply message. When you are replying to a message, press the key >Delete Original Text.If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash iconat the bottom of the screen until the flash off indicatorappears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean themetal contacts on the battery and the smartphone.Related informationDelete the original text from a reply message, 80Change your ring tone, notifiers, or reminders, 31Turn on or turn off a network connection, 234Set options for backlighting, 211Set your smartphone to turn on and turn off automatically, 263User Guide Tips and shortcuts40

Tips: Finding appsLook in a folder on your home screen. Some apps are located in folders on your home screen. Clicka folder to see what apps are inside.Make all hidden apps visible on the home screen. On the home screen, press the key > Show All Icons. Tounhide the app, highlight it and then click Hide Icon to clearthe check mark. If the icon is hidden in other panels, you canunhide the icon in all panels, or in the current panel only. IfShow All Icons does not appear in the menu, there are no appshidden from view.Search for an app. On the home screen, start typing the app name.Verify that the app is installed. On the home screen or in a folder, click the Options icon. ClickDevice > Application Management. If the app is listed, it isinstalled on your BlackBerry® smartphone.Tips: Freeing and conserving storage spaceTry to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that yoursmartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options foremail, calendar entries, and media files might help you conserve storage space.Check how much free storage space you have. On the home screen or in a folder, click the Options icon. ClickDevice > Storage.Close any apps you're not using. In an app, press the key > Close or press the keyuntil the home screen appears.Delete unneeded files. On the home screen or in a folder, click the Files icon. Find andhighlight a file. Press the key > Delete.Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.Reduce the amount of time that your smartphone stores emailmessages and calendar entries.On the home screen, click the Messages icon or Calendar icon.Press the key > Options.User Guide Tips and shortcuts41

Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive only the first section of long email messages, andchoose whether to download more.On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to32 GB. Only microSD media cards are supported.Reduce the size of pictures you take. On the home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationCopy, move, rename, or delete a file, 128Receive only the first section of long email messages, 89Change the size of pictures that you take, 146View the amount of available storage space on your smartphone, 266Set how long your smartphone stores messages, 78Stop storing messages sent from your computer on your smartphone, 88Stop storing messages sent from your smartphone on your computer, 89Change how long your smartphone stores calendar entries, 179Keep an application running in the background and switch to another application, 224The application storage on my smartphone is low, 270Tips: Updating your softwareUpdated BlackBerry® Device Software and BlackBerry® Desktop Software are released periodically, and you might be able toupdate the software from either your computer or your smartphone. Research In Motion recommends that you regularlycreate and save a backup file on your computer, especially before you update any software. Maintaining a current backup fileon your computer might allow you to recover smartphone data if your smartphone is lost, stolen, or corrupted by anunforeseen issue.Check to see if there is updated BlackBerry Device Softwarethat you can download over the network.Depending on your smartphone model, this feature might notbe supported. On the Home screen or in a folder, click theOptions icon. Click Device > Software Updates.Update your BlackBerry Device Software from your computer. On your computer, visit www.blackberry.com/update. ClickCheck for Updates. Connect your smartphone to yourcomputer.User Guide Tips and shortcuts42

Set your BlackBerry Desktop Software to check for updatesautomatically.For instructions, see the Help in BlackBerry Desktop Software.Update your BlackBerry Desktop Software . Visit www.blackberry.com/desktopsoftware.Related informationBlackBerry Device Software, 229Tips: Keeping your information safeYou can take some simple steps to help prevent the information on your BlackBerry® smartphone from being compromised,such as avoiding leaving your smartphone unattended.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Set a smartphone password. On the Home screen or in a folder, click the Options icon. ClickSecurity > Password.Encrypt contacts and files. On the Home screen or in a folder, click the Options icon. ClickSecurity > Encryption.Back up your smartphone data to your computer. Use the BlackBerry® Desktop Software to back up yoursmartphone data to your computer. To download theBlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriateoption for your computer.Back up your smartphone data to a media card. On the Home screen, click the Setup icon. In the Setup section,click Device Switch > Save Data.Related informationSet a smartphone password, 278Turn on encryption, 268Tips: Managing indicatorsIndicators tell you that there is something new or updated, such as a new message, voice mail message, or feed, or they informyou of the status of something, such as the battery or network connection. Indicators often appear on app icons, new contentwithin apps, and at the top of the Home screen.User Guide Tips and shortcuts43

Remove the new item indicator . Open each item that has this indicator. For example, to removeit from the Messages icon, click the icon.Remove the unopened message indicator . In the Messages app, do one or more of the following:• Open all of your messages by clicking on them. If you can'tfind all of your unread messages in your inbox, look in yourmessages folders.• Mark a message as read. Highlight a message. Press the key > Mark Read.• Mark all messages that are prior to a date as read.Highlight a date field. Press the key > Mark PriorRead.Identify an indicator. • You might be able to identify an indicator by seeing theicon of the application that the indicator refers to. To seea complete list of applications on your BlackBerry®smartphone and their icons, on the Home screen or in afolder, click the Options icon. Click Device > ApplicationManagement.• For a complete list of indicators, visitwww.blackberry.com/docs/smartphones. Click yoursmartphone model, and then click the Icons guide.Phone shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Change your ring tone From the home screen, press the key. Press the key > PhoneRing Tones.Check your voice mail Press and hold 1.Set up a speed dial for a contact From the home screen or in the Phone application, press and hold the keythat you would like to assign speed dial to.Add an extension to a phone number Press the key and X. Type the extension number.Type a letter in a phone number field Press the key and the letter key.Insert a plus sign (+) when typing a phone number Press O.User Guide Tips and shortcuts44

Turn on or turn off the speakerphone during a call Press the key on the keyboard.Stop listening to a call with a wireless headset Press the key on the keyboard.Change the active phone number From the home screen, press the key. Click your phone number atthe top of the screen. Click a phone number.Message shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.In a messageReply to a message Press RReply to all in an email or a PIN message Press LForward a message Press FFile an email message Press IView or hide the email address of a contact Highlight the contact in the To or From field. Press Q.Move to the next message Press NMove to the previous message Press PIn your message inboxOpen a message Press the key.Compose a message from a message inbox Press CMark a message as read or unread Press the Alt key and U.Add a flag to a message Press WView all flagged messages Press the Alt key and F.View received messages and received call logs Press the Alt key and I.View draft and sent messages Press the Alt key and O.View voice mail messages Press the Alt key and V.View text messages Press the Alt key and S.View call logs Press the Alt key and P.View all your messages Press the key.Move around your message inboxUser Guide Tips and shortcuts45

Move up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a message inbox Press TMove to the bottom of a message inbox Press BMove to the next unread item Press UMove to the next related message Press JMove to the previous related message Press KFile and attachment shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Search for text in a file or an attachment Press FMove to the last cursor position after closing and reopening afile or an attachmentPress GIn a spreadsheetMove to a specific cell Press GView the content of a cell Press the Space keySwitch worksheets Press V. Click a worksheet.View or hide columns or rows Press HIn a presentationSwitch presentation views Press MMove to the next slide when viewing a presentation in slideviewPress NMove to the previous slide when viewing a presentation inslide viewPress PMove to the last cursor position after closing and reopening apresentation that you were viewing in text view or in text andslide viewPress GUser Guide Tips and shortcuts46

Typing shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Insert a period Press the Space key twice. The next letter is capitalized.Insert an at sign (@) or a period (.) in an email address field Press the Space key.Capitalize a letter Press and hold the letter key until the capitalized letterappears.Turn on CAP lock Press the Alt key and the Right Shift key. To turn off CAP lock,press the Left Shift key or Right Shift key.Type a symbol Press the Symbol key. Type the letter that appears below thesymbol.Type the alternate character on a key Press the Alt key and the character key.Type an accented or special character Press and hold the letter key and, on the trackpad, slide yourfinger left or right. For example, to type ü, press and hold Uand slide your finger left until ü appears. Release the letter keywhen the accented or special character appears.Type a number in a text field Press and hold the Alt key and press the number key.Type a number in a number field Press a number key. You do not need to press the Alt key.Turn on NUM lock Press the Alt key and the Left Shift key. To turn off NUM lock,press the Left Shift key or Right Shift key.Highlight a line of text Press the Left Shift key or Right Shift key and, on the trackpad,slide your finger up or down.Highlight text character by character Press the Left Shift key or Right Shift key and, on the trackpad,slide your finger left or right.Cut highlighted text Press the Left Shift key or Right Shift key and the Backspace/Delete key.Copy highlighted text Press the Alt key and click the trackpad.Paste text Press the Left Shift key or Right Shift key and click the trackpad.User Guide Tips and shortcuts47

Media shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Audio and video filesPause an audio or video file Press the Mute key on the right side of your BlackBerry®smartphone.Resume playing an audio or video file Press the Mute key again.Play the next audio file Press and hold the Volume Up key on the right side of yoursmartphone.Play the previous audio file Press and hold the Volume Down key on the right side of yoursmartphone.Turn on the audio boost feature if you're using a headset Press the Volume Up key until the audio boost feature turnson.PicturesZoom in Press IZoom out Press OPan up Press 2Pan down Press 8Pan right Press 6Pan left Press 4Rotate Press LCamera and video cameraZoom in before you take a picture or record a video Press the Volume Up key.Zoom out before you take a picture or record a video Press the Volume Down key.Take a picture Press the Convenience key on the right side of yoursmartphone.User Guide Tips and shortcuts48

Browser shortcutsTo use browser shortcuts, you might need to turn on shortcuts in the browser options. Depending on the typing input languagethat you are using, some shortcuts might not be available.Insert a period (.) in the address bar Press the Space key.Insert a slash mark (/) in the address bar Press the Shift key and the Space key.Stop loading a webpage Press the key.Close the browser Press and hold the key.On a webpageQuickly switch between tabs Press WZoom in to a webpage Press IZoom out from a webpage Press OGo to the start page Press GReturn to the browser home page Press HOpen the bookmark folder Press KBookmark a webpage Press AView a list of webpages that you have visitedrecentlyPress YRefresh a webpage Press RFind text on a webpage Press F. To find the next instance of the text, press V.Open the browser options Press SMove around a webpageMove up a screen Press the Shift key and the Space key.Move down a screen Press the Space key.Move to the top of a webpage Press TMove to the bottom of a webpage Press BRelated informationTurn on browser shortcuts, 162User Guide Tips and shortcuts49

Calendar shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.For shortcuts to work in Day view, press the key > Options. Click Calendar Display and Actions. Clear the Enable QuickEntry check box.Schedule an appointment Press CChange to Agenda view Press AChange to Day view Press DChange to Week view Press WChange to Month view Press MMove to the next week, month, or day in Agenda view Press the Space key.Move to the previous week, month, or day in Agenda view Press the Shift key and the Space key.Move to the current date Press TMove to a specific date Press GSearch shortcutsDepending on the typing input language that you're using, some shortcuts might not be available.Search for an item on your BlackBerry® smartphone Start typing on the home screen.Search for text in a message Press SSearch for text in a file or an attachment Press FSearch for text on a webpage Press FSearch for text in a presentation Press FNote: You can change what happens when you type on the home screen.To search for text in a presentation, you must view the presentation in text view or in text and slide view.User Guide Tips and shortcuts50

Map shortcutsDepending on the typing input language that you are using, some shortcuts might not be available.Zoom in to a map Press IZoom out from a map Press OMove to the next direction on a route Press NMove to the previous direction on a route Press PTroubleshooting: ShortcutsI can't use a shortcutTry the following actions:• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typinginput language.• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.Related informationChange the language, 32Turn on or turn off audio and video shortcuts, 133User Guide Tips and shortcuts51

PhoneHow to: PhonePhone at a glancePhone iconsThese icons appear at the top of the Home screen and in the Phone application.Missed call Received callPlaced call Voice mail messagePhone basicsFind your phone numberDo one of the following:•To view your active phone number, from the home screen, press the key.Your phone number appears at the topof the screen.User Guide Phone52

• If you have multiple phone numbers associated with your BlackBerry® smartphone, to view a list of your phonenumbers, from the home screen, press the key.Click the phone number at the top of the screen. If your wirelessservice plan supports text messaging, the first phone number in the list is the phone number that you use to send andreceive text messages.Related informationAbout multiple phone numbers, 63My phone number appears as Unknown in the Phone application, 69Make a call1. Do one of the following:•If your BlackBerry® smartphone is unlocked, press the key.• If your smartphone is locked and you don't want to unlock it, press the key > Place Call.2. Type a phone number or contact name.3. Press the key.To end the call, press the key.Related informationAdd a pause or a wait to a phone number, 183Available voice commands, 71Turn on or turn off dialing from the lock screen, 64Sort phone numbers or contacts on the phone screen, 64I can't make or receive calls, 34Answer or end a callPress the key.To end a call, press the key.Related informationChange your ring tone, notifiers, or reminders, 31I can't make or receive calls, 34Answer a second callDepending on your wireless service provider and wireless network, this feature might not be supported.During a call, press the key.• To answer the incoming call and place the current call on hold, click Answer - Hold Current.• To answer the incoming call and end the current call, click Answer - Drop Current.To return to the first call, press the key > Swap or Flash.User Guide Phone53

Dial using numbers or lettersWhen you type a letter in a phone number, your BlackBerry® smartphone dials the number that's associated with the letter ona conventional phone keypad.• To type a number, press a number key.• To type a letter, press and hold the Alt key. Press the letter key.Switch applications during a callDuring a call, press the key > Switch Application.Note: If you switch to a different application and you want to end the call, press the key.About using a headsetYou can purchase an optional headset to use with your BlackBerry® smartphone.If you use a headset, you can use a headset button to answer or end a call, or to turn on or turn off mute during a call.Depending on your smartphone model, you might be able to use a headset button to make a call using a voice command.Depending on your headset, you might also be able to use a headset button to pause, resume, skip, or adjust the volume ofaudio or video files.For more information about using the headset, see the documentation that came with your headset.Emergency callsAbout emergency calls and Emergency Callback ModeIf you're outside of a wireless coverage area and the indicator appears at the top of the screen, you can call onlyemergency numbers. Your BlackBerry® smartphone is designed to allow emergency calls even when your smartphone islocked. Depending on your smartphone model and the wireless network that your smartphone is connected to, yoursmartphone is also designed to allow emergency calls when the SIM card isn't inserted. If the connection to the wirelessnetwork is turned off when you initiate an emergency call, your smartphone is designed to connect to the wireless networkautomatically. You can make emergency calls by typing only official emergency access numbers (for example, 911 or 112).Note: You should not rely on any wireless smartphone for essential communications, including medical emergencies.Emergency numbers may vary by location and emergency calls may be blocked or impeded by network, environmental, orinterference issues.If your smartphone is connected to a CDMA network, when you end an emergency call, your smartphone enters EmergencyCallback Mode. This mode allows the operator to call you back or find your approximate location. Depending on your wirelessservice provider, Emergency Callback Mode is active for 5 minutes or until you make a non-emergency call. In EmergencyCallback Mode, you can't send and receive messages or browse webpages.If your smartphone supports GPS and you make an emergency call, an emergency operator might be able to use GPStechnology to find your approximate location.User Guide Phone55

Make an emergency callDo one of the following:• If your keyboard or BlackBerry® smartphone is unlocked, from the home screen, press the key. Type theemergency number. Press the key.• If your smartphone is locked with a password, press the key > Emergency. Press the key.• If your keyboard is locked, press the key on the top of your smartphone. Press the key. Type theemergency number. Press the key.VolumeAdjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but theycan't hear you.Related informationMute a call, 54Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 133Change the default volume for callsYou can increase or decrease the default volume for calls. The higher you set the volume percentage, the louder the volume is.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.3. Change the Default Call Volume field.4. Press the key > Save.Improve sound quality during a callYou can't change sound quality when you are using a Bluetooth® enabled headset.1. During a call, press the key > Enhance Call Audio.2. Select a Boost Bass or Boost Treble option.Improve sound quality for all callsYou can't change sound quality when you are using a Bluetooth® enabled headset.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.User Guide Phone56

3. Change the Phone Call Audio field or Headset Call Audio field.4. Press the key > Save.Speed dialSet up speed dial for a contact1. From the Home screen, press the key.2. Press the key > View > Speed Dial List.3. In the Speed Dial Numbers list, click an unassigned key.4. Click a contact.5. If necessary, click a phone number for the contact.To make a call using speed dial, from the Phone application, the home screen, a message, or a message list, press and hold thekey that you assigned to the contact.Change the contact that is assigned to a speed dial key1. From the Home screen, press the key.2. Press the key > View > Speed Dial List.3. Highlight a contact or phone number.4. Press the key.• To change the contact that is assigned to a speed dial key, click Edit. Click a new contact.• To assign the contact to a different speed dial key, click Move. In the Speed Dial Numbers list, click a new speed dialkey.• To delete the contact from the Speed Dial Numbers list, click Delete.Call waiting, call forwarding, and call blockingTurn on or turn off call waitingTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.1. From the home screen, press the key.2. Press the key > Options > Call Waiting.3. Select or clear the Enabled checkbox.4. Press the key > Save.About call forwardingDepending on your wireless service provider, one or more call forwarding phone numbers might already be available on yourSIM card or BlackBerry® smartphone. You might not be able to change or delete these phone numbers or add new ones.User Guide Phone57

For more information, contact your wireless service provider.Forward or stop forwarding callsTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.1. From the home screen, press the key.2. Press the key > Options > Call Forwarding.• To forward all calls to a call forwarding number, change the Forward Calls field to Always. Change the Forward All Callsfield to a call forwarding number.• To forward unanswered calls only, change the Forward Calls field to Conditional. Change the If Busy, If No Reply, and IfNot Reachable fields to a call forwarding number.3. Press the key > Save.Your call forwarding settings apply to all subsequent incoming calls, until you change your settings again.To stop forwarding calls, change the Forward Calls field to Never.Add, change, or delete a call forwarding numberTo perform this task, your wireless service provider must set up your SIM card or BlackBerry® smartphone for this service.1. From the home screen, press the key.2. Press the key > Options > Call Forwarding.3. Press the key.•To add a call forwarding number, click New Number. Type a phone number. Press the key on the keyboard.•To change a call forwarding number, click Edit Numbers. Highlight a phone number. Press the key > Edit. Changethe phone number. Press the key on the keyboard.• To delete a call forwarding number, click Edit Numbers. Click a phone number. Click Delete.4. Press the key > Close.About call blockingThe blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming. You can also blockall outgoing calls and all outgoing international calls, or you can block outgoing international calls only when roaming.To use the blocked calling feature, your BlackBerry® smartphone must use a SIM card, and your wireless service provider mustset up your SIM card for this service and provide you with a call blocking password. Depending on your wireless serviceprovider and wireless network, this feature might not be supported.Block or stop blocking callsTo perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up yourSIM card for this service and provide you with a call blocking password.User Guide Phone58

1. From the home screen, press the key.2. Press the key > Options > Call Barring.3. Highlight a call blocking option.4. Press the key > Enable.5. Type your call blocking password.To stop blocking calls, highlight a call blocking option. Press the key > Disable.Change the call blocking password1. From the Home screen, press the key.2. Press the key > Options > Call Barring.3. Press the key > Change Password.Fixed dialing and smart dialingDepending on your wireless service provider and wireless network, this feature might not be supported.About fixed dialingIf you turn on fixed dialing, you can only make calls to contacts that appear in your fixed dialing list and to official emergencyaccess numbers (for example, 911 or 112).If your wireless service plan includes text messaging, you can also send text messages to contacts that appear in your fixeddialing list.To use fixed dialing, your wireless service provider must set up your SIM card for this service and provide you with a SIM cardPIN2 code. Depending on your wireless service provider and wireless network, this feature might not be supported.Turn on fixed dialingTo perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up yourSIM card for this service and provide you with a SIM card PIN2 code.1. From the Home screen, press the key.2. Press the key > Options > FDN Phone List.3. Press the key > Enable FDN Mode.4. Type your PIN2 code.5. Press the key on the keyboard.To turn off fixed dialing, press the key > Disable FDN Mode.Related informationI can't make or receive calls, 34User Guide Phone59

Add, change, or delete a contact in your fixed dialing listTo perform this task, your wireless service provider must set up your SIM card for this service and provide you with a SIM cardPIN2 code.1. From the Home screen, press the key.2. Press the key > Options > FDN Phone List.• To add a contact, press the key > New. Type your PIN2 code. Press the key. Type a name and phonenumber.• To change a contact, press the key > Edit. Change the contact information.• To delete a contact, highlight a contact. Press the key > Delete.3. Press the key > Save.About smart dialingWith the smart dialing feature, you can set a default country code and area code for phone numbers in the Contactsapplication so that you don't have to dial a country code and area code each time that you make a call, unless the country codeor area code are different from the default codes that you set. Some country codes aren't supported by the smart dialingfeature.In the smart dialing options, you can also specify the main phone number for an organization that you call frequently so thatyou can quickly call a contact in that organization by dialing only the extension for the contact. If you add contacts from thatorganization to your contact list, when you add their phone numbers, you can type just the extensions instead of typing out themain phone number for the organization.Related informationI can't make or receive calls, 34Set options for dialing extensions1. From the Home screen, press the key.2. Press the key > Options > Smart Dialing.3. In the Number field, type the main phone number for an organization.4. In the Wait For field, set how long your BlackBerry® smartphone waits before dialing an extension.5. In the Extension Length field, set the default length for extensions.6. Press the key > Save.Set the default country code and area code1. From the Home screen, press the key.2. Press the key > Options > Smart Dialing.3. Set the Country Code and Area Code fields.4. If necessary, set the Local Country Code field and International Dialing Digits field.5. In the National Number Length field, set the default length for phone numbers in your country.User Guide Phone60

6. Press the key > Save.Note: When you determine the default length for phone numbers, include your area code and local number, but don't includeyour country code or the National Direct Dialing prefix.Conference callsAbout conference callsYou can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing servicehas provided you with a conference call bridge number, you can create conference call meetings in the calendar on yoursmartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter theconference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don'thave to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you cancreate a conference call by calling other contacts and joining the calls together.Related informationConference call meetings, 180Make a conference callDepending on your wireless service provider or your wireless service plan, this feature might not be supported.If your BlackBerry® smartphone is connected to a CDMA network, you can't join more than two contacts to a conference call.1. During a call, press the key > Add Participant.2. Type a phone number or highlight a contact.3. Press the key.4. During the new call, press the key to join your first contact to the conference call.5. To join another contact to the call, repeat steps 1 to 4.Related informationPlace a call on hold, 54Create a phone number link for a conference call1. Type a phone number for the conference call bridge.2. Type X and the access code.Speak privately with a contact during a conference callYou can perform this task only if you make a conference call by calling other contacts and joining the calls together, and not ifyou create a conference call meeting in the calendar of your smartphone.1. During a conference call, press the key > Split Call.2. Click a contact.User Guide Phone61

To return to the conference call, press the key > Join Conference.Disconnect a contact from a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference callmeeting in the calendar.1. During a conference call, press the key > Drop Call.2. Click a contact.Leave a conference callYou can perform this task only if you make a conference call by joining calls together, and not if you create a conference callmeeting in the calendar.If you make a conference call, you can leave the conference call and the call continues without you. Depending on yourwireless service provider, this feature might not be supported.During a conference call, press the key > Transfer or Flash.Call logsAbout call logsCall logs appear in the Phone application and show the status of recent calls by showing either a missed call indicator, placedcall indicator, or received call indicator. A call log also includes the date of the call, the phone number, and the estimatedduration of the call. For more information about the exact duration of a call, contact your wireless service provider.The phone list view option allows you to sort how call logs appear in the Phone application. Depending on how you set yourcall logging options, you can also view call logs in the Messages application. Depending on your theme, when you miss a call, amissed call indicator might also appear at the top of the home screen.You can also add notes to call logs or send call logs as email messages. Unless you delete a call log, it's stored on yourBlackBerry® smartphone for 30 days.Send a call log1. From the Home screen, press the key.2. Highlight a call log.3. Press the key > View > History.4. Highlight a call log.5. Press the key > Forward.Delete call logs1. From the Home screen, press the key.User Guide Phone62

2. Do one of the following:• To delete a single call log, highlight a call log.• To delete a range of call logs, highlight a call log. Press and hold the Shift key. On the trackpad, slide your finger up ordown. Release the Shift key.3. Press the key > Delete.Add, change, or delete call log notes1. From the Home screen, press the key.2. Highlight a call log.3. Press the key > View > History.4. Click a call log.5. Press the key.• To add notes, click Add Notes. Type call notes.• To change notes, click Edit Notes. Change the call notes.• To delete notes, click Edit Notes. Press the key > Clear Field.6. Press the key > Save.View or hide call logs in the Messages applicationYou can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application.1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.3. Press the key > Save.Multiple phone numbersAbout multiple phone numbersWhen you have multiple phone numbers associated with your BlackBerry® smartphone, you can switch the phone number thatyou use as your active phone number. You have multiple phone numbers associated with your smartphone if one of thefollowing situations applies:• Your smartphone uses a SIM card and your SIM card supports more than one phone number.• Your wireless service provider has set up your smartphone to support more than one phone number.• Your wireless service provider has provided you with a phone number, and your organization has provided you with aBlackBerry® MVS Client phone number.If your SIM card supports more than one phone number, you can make calls using your active phone number only, but youreceive calls to all phone numbers. If you're already on a call, you receive calls to your active phone number only, and any callsthat you receive to your other phone numbers receive a busy signal or are sent to voice mail.User Guide Phone63

If your wireless service provider has set up your smartphone to support more than one phone number, you can make calls andreceive calls using your active phone number only. Any calls that you receive to your other phone numbers receive a busysignal or are sent to voice mail.If your wireless service provider has provided you with a phone number, and your organization has provided you with aBlackBerry MVS Client phone number, you can make calls using your active phone number only, but you receive calls to allphone numbers. If you're already on a call, you can receive calls to all phone numbers.If your wireless service plan supports text messaging, the first phone number that appears in the drop-down list at the top ofthe screen in the phone application is the phone number that you use to send and receive text messages.You can change call waiting, call forwarding, and voice mail options for each phone number associated with your smartphone.Switch the active phone number1. From the Home screen, press the key.2. Click your phone number at the top of the screen.3. Click the phone number that you want to set as the active phone number.Related informationMy phone number appears as Unknown in the Phone application, 69I can't make or receive calls, 34Phone optionsTurn on or turn off dialing from the lock screen1. From the Home screen, press the key.2. Click Security > Password.3. Select or clear the Allow Outgoing Calls While Locked checkbox.4. Press the key > Save.Sort phone numbers or contacts on the phone screen1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To sort phone numbers or contacts by frequency of use, change the Phone List View field to Most Used.• To sort contacts alphabetically by contact name, change the Phone List View field to Name.• To sort phone numbers or contacts by most recent use, change the Phone List View field to Most Recent.3. Press the key > Save.Related informationTurn on or turn off dialing from the lock screen, 64User Guide Phone64

Hide or display your phone number when you make callsYour wireless network can override the option that you choose.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To hide your phone number when you make calls, change the Restrict My Identity field to Always.• To display your phone number when you make calls, change the Restrict My Identity field to Never.• To allow your wireless network to decide whether to hide or display your phone number, change the Restrict MyIdentity field to Network Determined.3. Press the key > Save.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete checkbox.5. Press the key > Save.Change how you answer or end calls with the holster1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.• To answer calls automatically when you remove your BlackBerry® smartphone from the holster, change the AutoAnswer Calls field to Out of Holster.• To stop answering calls automatically when you remove your smartphone from the holster, change the Auto AnswerCalls field to Never.• To end calls automatically when you insert your smartphone in the holster, change the Auto End Calls field to IntoHolster.• To stop ending calls automatically when you insert your smartphone in the holster, change the Auto End Calls field toNever.3. Press the key > Save.Change how you answer calls with a headsetIf your BlackBerry® smartphone is paired with a Bluetooth® enabled headset or you have a headset plugged into yoursmartphone, you can set your smartphone to answer calls automatically after 5 seconds.1. From the Home screen, press the key.2. Press the key > Options > In-call Settings.User Guide Phone65

• To answer calls automatically after 5 seconds, change the Auto Answer Calls field to After 5s (Bluetooth/HeadsetOnly).• To stop answering calls automatically after 5 seconds, change the Auto Answer Calls field to Never.3. Press the key > Save.Reset a call timerA call timer provides the estimated duration of calls. For more information about the exact duration of a call, contact yourwireless service provider.1. From the Home screen, press the key.2. Press the key > Status > Last Call or Total Calls > Clear Timer.3. Press the key > Save.About hearing aid modeIn hearing aid mode, or telecoil mode, the magnetic signal of your BlackBerry® smartphone is modified to an appropriate leveland frequency response to be picked up by hearing aids that are equipped with telecoils.Turn on hearing aid mode1. From the Home screen, press the key.2. Press the key > Options > Hearing Aid Mode.3. Change the Mode Enabled field to Telecoil.4. Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.Related informationAbout hearing aid mode, 66About TTY supportWhen you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits persecond, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to textthat you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTYdevice to your smartphone. To get an adapter accessory that Research In Motion® has approved for use with your smartphone,visit www.shopblackberry.com.Turn on or turn off TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY field.User Guide Phone66

4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.Related informationAbout TTY support, 66Phone options, 64Voice mailAbout your voice mail greeting and voice mail passwordDepending on your wireless service provider, the method for changing your voice mail greeting or voice mail password mightdiffer. You should be able to access the options for changing your voice mail greeting or voice mail password when you checkyour voice mail. For more information, contact your wireless service provider.Check your voice mailDepending on your theme, you might be able to check your voice mail from the Home screen.1. From the Home screen, press the key.2. Press the key > Call Voice Mail.Related informationI can't check my voice mail, 69Change the voice mail access number and passwordIf a voice mail access number isn't already set on your BlackBerry® smartphone, you can type the access number for a differentvoice mail system.Note: If you change the voice mail password on your smartphone, you must also call your voice mail system to change thepassword there. Otherwise, the password for your voice mail isn't updated in your voice mail system. If you forget your voicemail password, call your wireless service provider to get a new password.1. From the home screen, press the key.2. Press the key > Options > Voice Mail.3. Type a voice mail access number and a password.4. Press the key > Save.Related informationI can't check my voice mail, 69User Guide Phone67

Change how many times your smartphone rings before the call goes to voice mailTo change how many times your BlackBerry® smartphone rings before the call is forwarded to voice mail, you must call yourwireless service provider's voice mail system. Each wireless service provider has a different voice mail system. For moreinformation, contact your wireless service provider.Related informationI can't change the number of times that my smartphone rings, 69Troubleshooting: PhoneSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.I can't make or receive callsTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that your wireless service plan includes phone or voice services.• If you can't make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixeddialing list or turn off fixed dialing.• If you have traveled to another country and you haven't changed your smart dialing options, dial the full phone number,including the country code and area code, for your contact.• If you're not receiving calls, verify that call blocking and call forwarding are turned off.• Your smartphone or your SIM card might support more than one phone number, even if you only have one phone number.Verify that your phone number is set as your active phone number.• If you have more than one phone number associated with your smartphone, verify that the phone number that you wantto make calls from and receive calls to is set as your active phone number.• If you're using your BlackBerry® MVS Client phone number, verify that support for the BlackBerry MVS Client is turned on.User Guide Phone68

• If you're using your BlackBerry MVS Client phone number, verify that your smartphone is registered with the BlackBerry®Mobile Voice System. From the Home screen, press the key. Press the key. Click Options. Click BlackBerryMVS Client. Press the key. Click Register Now. If the Register Now menu item doesn't appear, or if the registrationfails, contact your administrator. If the registration doesn't complete, wait for a short period of time and then try again.• If you have set call forwarding for the phone number provided by your wireless service provider, calls to your BlackBerryMVS Client phone number are also forwarded. To receive calls to your BlackBerry MVS Client phone number, verify thatcall forwarding is turned off.Related informationFixed dialing and smart dialing, 59Call waiting, call forwarding, and call blocking, 57Switch the active phone number, 64I can't check my voice mailTry the following actions:• If you have more than one phone number associated with your BlackBerry® smartphone and you're trying to checkyour voice mail using a shortcut key, your smartphone calls the voice mail access number for your active phonenumber. Check the voice mail for your alternate phone number.• You need a voice mail access number to check your voice mail. To obtain a voice mail access number, contact yourwireless service provider or administrator.Related informationSwitch the active phone number, 64I can't block calls• Your wireless service provider might not support the blocked calling feature. For more information, contact your wirelessservice provider.• If the BlackBerry® MVS Client is installed on your BlackBerry smartphone, you can block calls from unwanted callers. Formore information, see the BlackBerry MVS Client User Guide.I can't change the number of times that my smartphone ringsDepending on your wireless service provider, you might not be able to choose the length of time that your BlackBerry®smartphone rings before the call is picked up by voice mail. For more information, contact your wireless service provider.My phone number appears as Unknown in the Phone applicationIf your BlackBerry® smartphone uses a SIM card, try changing the phone number on your SIM card to change how your phonenumber appears in the Phone application.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.User Guide Phone69

3. Highlight the phone number.4. Press the key > Edit SIM Phone Number.5. Type your phone number.6. Click OK.I can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetoothenabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerrysmartphone.• Verify that your keyboard is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have setin the language options. Certain languages might not be supported.Related informationBluetooth technology, 248Change the language for voice commands, 72My headset makes calls instead of my smartphoneIf your BlackBerry® smartphone is connected to a Bluetooth® enabled headset, your smartphone might automatically makecalls on the Bluetooth-enabled headset.Try the following actions:• Disconnect the Bluetooth-enabled headset from your smartphone.•During a call, press the key, click Activate Handset.User Guide Phone70

Voice commandsHow to: Voice commandsPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related informationI can't make calls using a voice command, 70Change the options for voice promptsAfter you say a voice command, voice prompts might prompt you for further information or clarification, or voice promptsmight read out instructions that appear on the screen.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.• To turn off voice prompts, change the Audio Prompts field to No Prompts.• To turn on voice prompts, change the Audio Prompts field to Basic Prompts.• To turn on voice prompts and to have the voice prompts read out instructions that appear on the screen, change theAudio Prompts field to Detailed Prompts.3. Press the key > Save.Improve voice recognitionYou can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words.1. On the Home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. In the Voice Adaptation section, click Start.4. Complete the instructions on the screen.Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth®enabled device, such as a handsfree car kit or wireless headset, the paired Bluetoothenabled device must support this feature and you must turn on Bluetoothtechnology. You can't make calls to emergency numbers using voice commands.User Guide Voice commands71

Voice command Description"Call <contact name> <phone numbertype>"Say this voice command to call a specific phone number for a contact that is in yourcontact list. For example, if the contact has a work number and a mobile number,you can say "call <contact name> work" to call the work number."Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must setoptions for dialing extensions. You can dial extensions only within your company."Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone,say this voice command to check your active phone number."Check signal strength" Say this voice command to check your wireless coverage level."Check network" Say this voice command to check the wireless network that your smartphone isconnected to."Check battery" Say this voice command to check the battery power level."Repeat" Say this voice command to have the last voice prompt repeated to you."Cancel" Say this voice command to close the voice dialing application.Related informationSet options for dialing extensions, 60Change the language for voice commandsWhen you change the language for voice commands, you change the language for voice prompts and the language that youuse to make a voice command.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Language and Method.3. Change the Voice Dialing Language field.4. Press the key > Save.Related informationMy smartphone doesn't recognize names or numbers in voice commands, 73Turn off choice lists for voice commandsIf your BlackBerry® smartphone identifies more than one possible match to a voice command, your smartphone presents youwith a list of possible matches, or a choice list. You can turn off choice lists so that your smartphone always selects the bestmatch and dials the phone number automatically.1. On the home screen or in a folder, click the Options icon.2. Click Call Management > Voice Dialing.3. Set the Choice Lists field to Always Off.4. Press the key > Save.User Guide Voice commands72

Troubleshooting: Voice commandsI can't make calls using a voice commandTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If you're using a Bluetooth® enabled device, such as a hands-free car kit or wireless headset, verify that the Bluetoothenabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerrysmartphone.• Verify that your keyboard is unlocked.• Verify that the language that you use to say voice commands is the same as the voice dialing language that you have setin the language options. Certain languages might not be supported.Related informationBluetooth technology, 248Change the language for voice commands, 72My smartphone doesn't recognize names or numbers in voice commandsTry the following actions:• Say the first name and the last name of your contact.• Improve voice recognition of numbers.User Guide Voice commands73

MessagesHow to: MessagesMessages at a glanceSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send.Related informationSearch for a contact, 184Personal distribution lists, 188I can't send messages, 35Attach a file to an email, 79User Guide Messages74

Send a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.• Press the key > Choose Contact. Click a contact.• Type a phone number that can receive text messages (including the country code and area code). For languages withnon-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.4. Type a message.5. Press the key on the keyboard.Related informationPersonal distribution lists, 188I can't send messages, 35Attach a media file, contact card, appointment, or location to a text message, 98Resend a messageYou cannot change a text message before you resend it.In a sent message, press the key.•To change the message, click Edit. Change the message. Press the key > Send.• To change the recipients, click Edit. Highlight a contact. Press the key > Change Address. Click a new contact.Press the key > Send.• To resend the message without changing it, click Resend.Related informationI can't send messages, 35Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the key.• To ignore all instances of the suggested spelling, press the key > Ignore All.• To add the word to the custom dictionary, press the key > Add To Dictionary.• To stop checking spelling, press the key > Cancel Spell Check.User Guide Messages75

Save a draft of a messageWhen you are composing a message, press the key > Save Draft.Delete a messageOn the Home screen, click the Messages icon.•To delete a message, highlight the message. Press the key > Delete.• To delete a saved message, press the key > View Saved Messages. Highlight the message. Press the key >Delete. If necessary, delete the message from your message inbox as well.• To delete a range of messages, highlight a message. Press and hold the Shift key. On the trackpad, slide your finger upor down. Release the Shift key. Press the key > Delete Messages.• To delete all messages prior to a certain date, highlight a date field. Press the key > Delete Prior > Delete.Note: Email messages that you delete using the Delete Prior menu item are not deleted from the email application on yourcomputer during email reconciliation.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 104Blind carbon copy a contactYou can blind carbon copy a contact in an email or a PIN message.When you are composing an email or a PIN message, press the key > Add Bcc.Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the key on the keyboard.To search for the next instance of the text, press the key > Find Next or Find Next on Page.User Guide Messages76

Reply to or forward an email or PIN messageIn a message, press the key.• To reply to a message, click Reply or Reply to All.• To forward a message, click Forward or Forward As.Related informationI can't send messages, 35View an address instead of a display nameIn a message, press the key > Show Address.To view the display name again, press the key > Show Name.Save a messageSaved messages aren't deleted even if your BlackBerry® smartphone is set to delete messages automatically after a certainperiod of time.On the Home screen, click the Messages icon.•To save an email or PIN message, highlight an email or PIN message. Press the key > Save.• To save a text message, open a conversation and highlight a text message. Press the key > Save Message.Related informationView saved messages, 77View saved messages1. On the Home screen, click the Messages icon.2. Press the key > View Saved Messages.Hide sent messages from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Sent Messages check box.4. Press the key > Save.View filed messages1. On the Home screen, click the Messages icon.2. Press the key > View Folder.User Guide Messages77

3. Click a folder.Set how long your smartphone stores messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Days To Keep Messages field.4. Press the key > Save.Related informationSome messages no longer appear on my smartphone, 95Open a new message automatically when you remove your smartphonefrom your holster1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Change the Auto Open Newest Message After Removing Device From Holster field.4. Press the key > Save.Turn off the prompt that appears before you delete a message1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Delete check box.4. Press the key > Save.Hide the new or unread message indicator1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To hide the new message indicator, clear the Display New Message Indicator checkbox.• To hide the unread message indicator, change the Display Message Count field to None.3. Press the key > Save.Turn off the prompt that appears when you mark messages as read1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Confirm Mark Prior Read checkbox.4. Press the key > Save.User Guide Messages78

EmailHow to: EmailComposing and sending emailSend an email1. On the Home screen, click the Messages icon.2. Press the key > Compose Email.3. In the To field, type an email address or a contact name.4. Type a message.5. Press the key > Send.Related informationSearch for a contact, 184Personal distribution lists, 188I can't send messages, 35Attach a file to an email, 79Attach a file to an emailTo attach a file that is saved on your organization's network, your email account must use a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your administrator.When you are composing an email, press the key > Attach > File.• To attach a file that is saved on your BlackBerry smartphone or media card, find and click the file.• To attach a file that is saved on your organization's network, press the key > Go To. Find and click the file. Ifnecessary, type the credentials that you use to connect to your organization's network.Change the email address that you use to send messages or meeting invitations1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Messaging (CMIME) field or the Calendar (CICAL) field.4. Press the key > Save.User Guide Messages79

Delete the disclaimer from an emailIf your email account uses a BlackBerry® Enterprise Server that supports this feature, the BlackBerry Enterprise Server mightadd a disclaimer to your email after you send it.When you are composing an email, press the key > Remove Disclaimer.To add the disclaimer again, press the key > Add Disclaimer.Delete the original text from a reply messageWhen you are replying to a message, press the key > Delete Original Text.Set the importance level for an email or a PIN message that you sendIf you change the importance level of an email or a PIN message, a high priority indicator or low priority indicator appearsbeside that message on your BlackBerry® smartphone. If the recipient's messaging application supports importance levels formessages, the importance level will also be indicated to the recipient.1. When you are composing an email or a PIN message, press the key > Options.2. Change the Importance field.3. Press the key > Save.Stop a message from sendingYou can stop a message from sending only if a clock icon appears beside the message.1. On the Home screen, click the Messages icon.2. Highlight the message.3. Press the key > Delete.Email filtersAbout email filtersYou can create email filters to specify which email is forwarded to your BlackBerry® smartphone and which remains in theemail application on your computer.Email filters are applied to email based on the order in which they appear in your list of email filters. If you create multipleemail filters that could apply to the same email, you must decide which one should be applied first by placing that filter higherin the list.Create an email filterTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.User Guide Messages80

For information about completing this task for a personal email account that you have on your BlackBerry smartphone (such asGoogle Mail™ or Windows Live™ Hotmail®), visit www.blackberry.com/docs/smartphones and click the link under Email Setup.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Press the key > New.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Create an email filter based on a contact or subject1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > Filter by > Sender or Subject.4. Type a name for the email filter.5. Set the email filter options.6. Press the key > Save.Options for email filtersOption DescriptionFrom Specify one or more contacts or email addresses that the emailfilter should search for in the From field of your email. Separatemultiple contacts or email addresses with a semicolon (;). Tospecify that the email filter should search for all contacts oremail addresses that contain specific text, type the text anduse an asterisk (*) as a wildcard character to represent the restof the contact or email address.Sent to Specify one or more contacts or email addresses that the emailfilter should search for in the Sent To field of your email.Separate multiple contacts or email addresses with asemicolon (;). To specify that the email filter should search forall contacts or email addresses that contain specific text, typethe text and use an asterisk (*) as a wildcard character torepresent the rest of the contact or email address.Subject Specify the text that the email filter should search for in theSubject field of your email.User Guide Messages81

Option DescriptionMessage Specify the text that the email filter should search for in thebody of your email.Sent directly to me Set whether the email filter applies to email that includes youremail address in the To field.Cc to me Set whether the email filter applies to email that includes youremail address in the Cc field.Bcc to me Set whether the email filter applies to email that includes youremail address in the Bcc field.Importance Set the importance level of email that the email filter appliesto.Sensitivity Set the sensitivity level of email that the email filter applies to.Action Set whether email that the email filter applies to is forwardedto your BlackBerry® smartphone. If email is forwarded, specifywhether it is forwarded with high importance or with the emailheader only.Turn on an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Select the check box beside an email filter.4. Press the key > Save.Change, prioritize, or delete an email filter1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Filters.3. Highlight an email filter.4. Press the key.•To change an email filter, click Edit. Change the options for the email filter. Press the key > Save.• To prioritize an email filter, click Move. Click the new location.• To delete an email filter, click Delete.User Guide Messages82

Synchronizing emailAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, whichwill synchronize your email over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile checkbox.5. Press the key > Save.Delete email on your smartphone and in your email application on your computerYou can set the Delete On option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related informationDelete a message, 76User Guide Messages83

Empty the deleted items folder on your computer from your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181Synchronize organizer data over the wireless network, 174Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.Stop forwarding email to your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Send Email to Handheld checkbox.User Guide Messages84

5. Press the key > Save.To forward email to your BlackBerry smartphone again, select the Send Email to Handheld checkbox.Viewing and replying to emailAbout email account iconsDepending on your wireless service plan or administrator, you might be able to associate your BlackBerry® smartphone with awork email account and one or more personal email accounts. If you associate your smartphone with more than one emailaccount, multiple email account icons might appear on your smartphone, in addition to the main Messages icon. For moreinformation about associating your smartphone with more than one email account, visit www.blackberry.com/docs/smartphones and click the link under Email Setup.Depending on your theme, a separate icon might appear for text messages.Preview more of grouped email messagesTo display more lines of each email in a group, you must have set your BlackBerry® smartphone to group email messages bysubject.1. On the Home screen, click the Messages icon.2. Click Options > Message Display and Actions.3. Change the Preview Length field.4. Press the key > Save.View email in plain text format1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Enable HTML Email check box.5. Press the key > Save.Organizing your email inboxAbout flagsDepending on the message service that you use, you can add flags to email messages that you receive or send as a reminder toyou or the recipients to follow up with the messages. You can use flags of different colors, add follow-up notes, and set duedates so that your BlackBerry® smartphone reminds you to return to the email.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports flags,changes that you make to flags on your smartphone should be reflected in the email application on your computer. Likewise,changes that you make to flags in the email application on your computer should be reflected on your smartphone.User Guide Messages85

If wireless email reconciliation is turned off, you can still manage flags for email messages on your smartphone.Add, change, or remove a flagIf you make changes to a flag in an email that you sent, the changes are reflected only on your BlackBerry® smartphone and arenot sent to the recipient. Depending on the message service you're using, you might not be able to do this task.When you are composing or viewing an email, press the key.•To add a flag, click Flag for Follow Up. Set the flag properties. Press the key > Save.•To change a flag, click Flag Properties. Change the flag properties. Press the key > Save.• To remove a flag, click Clear Flag.Change how you group email messages1. On the Home screen, click the Messages icon.2. Press the key > Display Style > Group by Subject or Single Messages.Hide messages from the Messages applicationYou can prevent messages from specific email accounts from appearing in the Messages application. You can also set aseparate icon to appear on the Home screen for text messages. Depending on your theme, a separate icon might alreadyappear by default.1. On the Home screen, click the Messages icon.2. Press the key > Options > Inbox Management.• To hide messages from specific email accounts, in the Email Accounts section, clear the check box beside one or moreemail accounts.• To hide text messages, in the Other Message Types section, clear the Text Messages check box.3. Press the key > Save.Change how a message inbox displays messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.• To change the order of the subject line and sender, change the Display Order field.• To change how messages are separated, change the Separators field.• To change how many messages can fit on the screen, change the Display Message Header On field.3. Press the key > Save.Use color to differentiate work messages from other messagesTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message Categorization.User Guide Messages86

3. In the Message Outline Colors section, do any of the following:• To set an outline color for email that is sent to your BlackBerry smartphone through a BlackBerry Enterprise Server,change the Enterprise Messages field.• To set an outline color for your other messages, change the Other Messages field.4. Press the key > Save.Note: PIN messages might use the outline color that you have set for your work email. For more information, contact youradministrator.Mark a message as read or unreadOn the Home screen, click the Messages icon.• To mark a message as read or unread, highlight the message. Press the key > Mark Read or Mark Unread.• To mark all messages that are prior to a specific date as read, highlight a date field. Press the key > Mark PriorRead.Storing and filing emailAbout synchronization of email foldersYou can add, change, or delete email folders in the email application on your computer or in the Messages application on yourBlackBerry® smartphone.If wireless email reconciliation is turned on and your email account uses a BlackBerry® Enterprise Server that supports thisfeature, changes that you make to email folders are synchronized over the wireless network.Related informationSynchronize email over the wireless network, 83File an emailTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Highlight an email.3. Press the key > File.4. Highlight a folder.5. Press the key > File.Related informationSynchronize email over the wireless network, 83User Guide Messages87

Add, move, rename, or delete an email folderTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Highlight a folder.4. Press the key.• To add a folder, click Add Folder.• To move a folder, click Move Folder. Click the new location.• To rename a folder, click Rename Folder.• To delete a folder, click Delete Folder.Forward messages from a specific email folder to your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Select the checkbox beside an email folder.6. Press the key > Save.Note: If you click the Select All menu item, all email, including email that appears in the sent items folder in the emailapplication on your computer, appears on your BlackBerry smartphone.Related informationStop storing messages sent from your computer on your smartphone, 88Hide filed email from the message inbox1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Select the Hide Filed Messages check box.4. Press the key > Save.Stop storing messages sent from your computer on your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.User Guide Messages88

2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Folder Redirection.5. Clear the checkbox beside the Sent Items folder.6. Press the key > Save.Stop storing messages sent from your smartphone on your computerTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Save Copy In Sent Folder checkbox.5. Press the key > Save.Email optionsAdd or change your signatureDepending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the Messages icon.2. Press the key > Options.• For a work email account, click Email Preferences. If the Message Services field appears, change this field to theappropriate email account. If the Use Auto Signature check box is not selected, select it. In the field that appears, placeyour cursor.• For a personal email account, click Email Account Management. Click an email account. Click Edit.3. Type a signature.4. Press the key > Save.Your signature is added to your email after you send it.Receive only the first section of long email messages1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Auto More check box.4. Press the key > Save.To download more of an email, press the key > More or More All.User Guide Messages89

View or hide call logs in the Messages applicationYou can set your BlackBerry® smartphone to show call logs, including missed calls, in the Messages application.1. From the Home screen, press the key.2. Press the key > Options > Call Logs and Lists.• To show recent and missed calls in the Messages application, select the All Calls option.• To hide call logs in the Messages application, select the None option.3. Press the key > Save.Set an out-of-office replyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Use Out Of Office Reply check box.5. In the field that appears, type a reply.6. If you use IBM® Lotus Notes®, in the Until field, set the date on which the out-of-office reply should turn off.7. Press the key > Save.To turn off the out-of-office reply, clear the Use Out Of Office Reply check box.Change options for your personal email accountDepending on your wireless service provider, you might not be able to change some options for your personal email account.You can change options for each personal email account that you added to your BlackBerry® smartphone. You can create emailfilters, synchronize your contacts, change your signature or display name, and more.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Account Management.3. Click the email account that you want to change options for.For more information about personal email accounts, visit www.blackberry.com/docs/smartphones and click the link underEmail Setup.Turn on or turn off read receiptsDepending on your wireless service provider or administrator, you might not be able to perform this task, or some of theoptions might not appear.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.User Guide Messages90

3. If the Message Services field appears, set this field to the appropriate email account.4. To set whether your BlackBerry® smartphone sends a read receipt or delivery receipt when a sender requests it, changethe Send Read Receipts field.5. Press the key > Save.Stop loading pictures in HTML email messagesBy default, your BlackBerry® smartphone automatically downloads and displays inline pictures that are embedded in HTMLemail messages.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Download Images Automatically checkbox.5. Press the key > Save.To view pictures in an HTML email message, press the key > Get Images.Turn off the prompt that appears before downloading external pictures in HTML emailmessagesSome HTML email messages contain links to external pictures on the Internet. By default, your BlackBerry® smartphoneprompts you before downloading external pictures.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Preferences.3. If the Message Services field appears, set this field to the appropriate email account.4. Clear the Confirm External Image Download checkbox.5. Press the key > Save.Stop displaying recent contacts in email address fieldsBy default, when you type the first few characters of a contact name or an email address in a To, Cc, or Bcc field, yourBlackBerry® smartphone displays the email addresses of recent contacts who are not in your contact list.1. On the Home screen, click the Messages icon.2. Press the key > Options > Message Display and Actions.3. Clear the Show Recent Contacts When Composing Email checkbox.4. Press the key > Save.User Guide Messages91

Google MailAbout Google Mail on your smartphoneDepending on your wireless service plan or administrator, you can add a Google Mail™ account (also known as a Gmail®account) to your BlackBerry® smartphone. Similar to the Google Mail web application that you can use on your computer,related messages are grouped into a single conversation. To help organize your message inbox, you can create and apply yourown custom labels, report spam, archive messages, and add stars to important email messages.For more information about Google Mail, visit www.googlemail.com.Add or remove a Google Mail starYou can mark an important Google Mail™ message or conversation with a star.1. On the home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key.• To add a star, click Add Star.• To remove a star, click Remove Star.Apply or remove a Google Mail labelYou can apply a label or multiple labels to a Google Mail™ message or conversation to help organize your message inbox. If youapply a label to an individual message in a conversation, the label is applied to all of the messages in the conversation.1. On the home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Labels.• To apply a label, select the checkbox beside the label.• To remove a label, clear the checkbox beside the label.4. Press the key > Save.View Google Mail messages with a specific label1. On the Home screen, click the Messages icon.2. Press the key > View Folder.3. Click a label.Create or delete a Google Mail label1. On the Home screen, click the Messages icon.2. Press the key > Labels.• To create a new label, click New Label. Type a label name. Click Save.• To delete a label, highlight a label. Press the key > Delete.User Guide Messages92

Archive a Google Mail message or conversationIf you archive a Google Mail™ message that is part of a conversation, the Archive label is applied to all of the messages in theconversation.1. On the Home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Archive > Yes.Note: Depending on how you've set your BlackBerry® smartphone to store messages, archived messages might beautomatically deleted from your smartphone after a certain period of time.Move archived Google Mail messages to your message inbox1. On the home screen, click the Messages icon.2. Press the key > View Folder > Archive.3. Highlight a Google Mail message or conversation.4. Press the key > Move to Inbox.Report spam sent to your Google Mail accountWhen you report a Google Mail™ message as spam, it's deleted from your BlackBerry® smartphone. If you report a messagethat is part of a conversation, all of the messages in the conversation are also reported as spam.1. On the home screen, click the Messages icon.2. Highlight a Google Mail message or conversation.3. Press the key > Report Spam.4. If necessary, click Yes.Troubleshooting: EmailI can't send messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phonenumber for your contact.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.User Guide Messages93

• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationGenerate an encryption key, 283Wireless coverage indicators, 237Change or delete a contact, 184Turn on or turn off a network connection, 234Turn on or turn off data service or set roaming options, 235Options for email filters, 81Resend a message, 75Resend a message, 75I'm not receiving messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,you should receive messages when you return to a wireless coverage area.• Reset your smartphone. Connect to the network and try again.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, thatyou want to receive email from.• Verify that your smartphone is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 82Forward messages from a specific email folder to your smartphone, 88Email messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.User Guide Messages94

Some messages no longer appear on my smartphoneIf the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages,and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't deletesaved messages.If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,email that you delete in the email application on your computer is also deleted from your smartphone.A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading theattachment again.Related informationReceive only the first section of long email messages, 89Receive only the first section of long email messages, 89HTML email messages don't appear correctlyTry the following actions:• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.•Try downloading external pictures. Press the key > Get Images.•Try viewing your message in plain text. Press the key > Get Plain Text.Related informationView email in plain text format, 85Some email folders appear dimmedIf you can't forward email from an email folder, the check box beside the folder appears dimmed.Try the following actions:• Wait for a few seconds. The email folders might become available after a short period of time.• Turn off wireless email reconciliation, and then turn it on again.Related informationSynchronize email over the wireless network, 83User Guide Messages95

Email filters aren't working correctlyTry the following actions:• Verify that your email filters are turned on.• Verify that your email filters appear in the order that you want your BlackBerry® smartphone to apply them to emailmessages.Related informationEmail filters, 80The number of new or unread messages is different than I expectThe number of new or unread messages includes saved messages and filed messages.If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder otherthan your inbox in the email application on your computer, your smartphone files the message.Related informationView filed messages, 77Hide messages from the Messages application, 86Hide filed email from the message inbox, 88I can't use a shortcut to view one type of message in a message inboxIf you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your currentsmartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your currentsmartphone.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.Some features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.User Guide Messages96

Text messagesHow to: Text messagesAbout text messagesTo send and receive text messages, your wireless service provider must set up your wireless service plan for text messaging.Depending on your wireless service provider, this feature might not be supported.Depending on the typing input language that you use to type your text messages, your messages might display to yourrecipients differently than you expect.Depending on your wireless service provider, you might also be able to send and receive the following media files in textmessages: .jpg, .gif, .wbmp, .midi, .vcf (vCard®), .ics (iCalendar), .avi, .mpg, or .mov.If you have more than one phone number associated with your BlackBerry® smartphone, your smartphone sends textmessages using the first phone number that appears in the My Number field in the Phone application.Message inbox iconsThese icons indicate the type or status of each message in your inbox.Depending on your BlackBerry® smartphone model and wireless service provider, some of these icons might not appear.Unread message New BBM™ itemTo clear this indicator, open each chat that has thisindicator.Read message BBM chat is openDraft message New BBM Groups itemFiled message New RSS itemMessage with an attachment Message is being sentMessage is high priority Message has not been sentText message with an attachment Message has been sentText message Message has been deliveredUser Guide Messages97

Message has been readComposing and sending text messagesSend a text messageThe number of recipients that you can send a text message to depends on your wireless service provider.1. On the Home screen, click the Text Messages icon.2. Press the key > Compose Text Message.3. In the To field, do one of the following:• Type a contact name.• Press the key > Choose Contact. Click a contact.• Type a phone number that can receive text messages (including the country code and area code). For languages withnon-Latin characters, press the Alt key to type numbers. Press the key on the keyboard.• If your BlackBerry® smartphone is connected to a CDMA network, you can type an email address.4. Type a message.5. Press the key on the keyboard.Related informationPersonal distribution lists, 188I can't send messages, 35Attach a media file, contact card, appointment, or location to a text message, 98Attach a media file, contact card, appointment, or location to a text message1. When you are composing a text message, press the key > Attach.2. Click one of the following menu items:•Picture•Video•Location•Audio•Voice Note•Contact•Appointment3. Click a file.Related informationI can't attach a file to a text message, 104Set the importance level for text messages that you sendDepending on your wireless service provider, the Priority field might not be available.User Guide Messages98

If you change the importance level for text messages, a high priority indicator or low priority indicator appears on yourBlackBerry® smartphone beside every text message that you send. If the recipient's device model and messaging applicationsupports importance levels for messages, the importance level will also be indicated to the recipient.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.• To set the importance level for text messages, in the SMS Text section, change the Priority field.• To set the importance level for text messages with an attachment, in the MMS section, in the Message Filteringsection, change the Importance field.3. Press the key > Save.Request delivery notification or read notification for a text message1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, do one of the following:• To receive notification when the message is delivered to the recipient, select the Confirm Delivery check box.• To receive notification when the recipient opens the message, select the Confirm Read check box.4. Press the key > Save.Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prevent you fromaccidentally sending a message if you plan to include several lines of text.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.4. Press the key > Save.Viewing and replying to text messagesReply to or forward a text messageYou can't forward text messages that contain content that is copyright protected.1. On the Home screen, click the Text Messages icon.2. Highlight a message.• To reply to a message, press the key > Reply.• To forward a message, press the key > Forward.Add an appointment to your calendar from a text message1. In a text message, highlight an iCalendar attachment.User Guide Messages99

2. Press the key > View Appointment.3. Press the key > Add To Calendar.Show names in the history of text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the General Text Messaging Options section, select the Show Names check box.4. If you want to change your display name, beside the Display Name field, type a name. This name appears only in thehistory of your text messages, and not in messages that you send.5. Press the key > Save.Change how your text messages look1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the General Text Messaging Options section, change the Conversation Style field.4. Press the key > Save.Organizing and storing text messagesStore text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages stillappear in the Messages application.1. On the Home screen, click the Messages icon.2. Press the key > Options.3. Select the Leave Messages On SIM Card checkbox.4. Press the key > Save.To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,your text messages are deleted from your SIM card.Delete the history from a text messageDo one of the following:• To delete an individual message from the history, highlight the message. Press the key > Delete Message.• To delete all the messages from the history and keep the chat open, when you are replying to a message, press the key > Clear Conversation.• To delete all the messages from the history and close the chat, in your list of text messages, highlight a message. Pressthe key > Delete.User Guide Messages100

Save a media file from a text message1. In a text message, open an attachment.2. Press the key.3. Click Save <media type>.4. Click Save.Save a contact card from a messageIf you receive a contact card in a message, you can save it so that the contact information is added to your contact list.1. In a message, highlight a contact card.2. Press the key > View Attachment.3. Press the key.4. Click one of the following items:•Add to Contacts•Update ContactOptions for text messagesStop receiving text messages when roaming1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, set the Multimedia Reception field and Automatic Retrieval field to Home Only.4. Press the key > Save.Block text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the MMS section, in the Message Filtering section, select the Reject Anonymous Messages check box or RejectAdvertisements check box.4. Press the key > Save.Turn off Word Substitution for text messages1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, select the Disable Word Substitution check box.4. Press the key > Save.User Guide Messages101

Set how long your service center attempts to send text messagesIf you send a text message and it cannot be delivered immediately, your service center tries to send the text message for thenumber of times that is set in the Retries field. Depending on your wireless service provider, this option might not appear.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, change the Retries field.4. Press the key > Save.Set a wireless network type for sending text messagesDepending on your wireless service provider and wireless network, this feature might not be supported.1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the SMS Text section, do one of the following:• To use only one network type to send text messages, change the Network To Send Over field to Circuit Switched orPacket Switched.• To use either network type to send text messages, which might be beneficial when roaming, change the Network ToSend Over field to Circuit Switched Preferred or Packet Switched Preferred.4. Press the key > Save.Cell broadcastingAbout cell broadcastingCell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to allBlackBerry® smartphones in a specific geographical area simultaneously. You can receive cell broadcast messages that containa specific type of information by subscribing to a cell broadcast channel that provides that type of information. Different cellbroadcast channels send different cell broadcast messages. For example, one cell broadcast channel might send regularweather forecasts while another might send traffic reports.Turn on cell broadcastingTo perform this task, your BlackBerry® smartphone must use a SIM card, and your wireless service provider must set up yourSIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel.Depending on your wireless service provider and the wireless network that your smartphone is connected to, this featuremight not be supported.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. Select the Enable Cell Broadcasting checkbox.• If one or more cell broadcast channels appear on the screen, select the checkbox beside the channel.User Guide Messages102

• If no cell broadcast channels appear on the screen, highlight the Empty field. Press the key > Add Channel. Typethe channel ID and a nickname. Click OK.4. Select the checkbox beside a language.5. Press the key > Save.To turn off cell broadcasting, clear the Enable Cell Broadcasting checkbox. Before you turn off cell broadcasting, verify thatyour wireless service provider does not use cell broadcasting to manage services, such as preferred rates, based on yourlocation.Related informationI can't turn on cell broadcasting, 104Stop receiving messages from a cell broadcast channelVerify that your wireless service provider does not use the cell broadcast channel to manage services, such as preferred rates,based on your location.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the key.• To stop receiving messages from the cell broadcast channel, click Disable.• To delete the cell broadcast channel, click Delete Channel.Rename a cell broadcast channel1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Cell Broadcasting.3. In the Channels section, highlight a cell broadcast channel.4. Press the key > Set Nickname.5. Type a name for the cell broadcast channel.6. Click OK.7. Press the key > Save.Personalize: Text messagesChange how your text messages look1. On the Home screen, click the Text Messages icon.2. Press the key > Options.3. In the General Text Messaging Options section, change the Conversation Style field.4. Press the key > Save.User Guide Messages103

Set whether pressing the Enter key sends text messagesYou can stop your text messages from being sent each time that you press the , which might prevent you fromaccidentally sending a message if you plan to include several lines of text.1. On the Home screen, click the Text Messages icon.2. Press the key > Options > Text Messaging.3. In the General Text Messaging Options section, clear the Press Enter Key to Send check box.4. Press the key > Save.Troubleshooting: Text messagesI can't send text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, yoursmartphone should send the messages when you return to a wireless coverage area. Try the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,your smartphone should send the messages when you return to a wireless coverage area.• Verify that fixed dialing is turned off.Related informationTurn on or turn off a network connection, 234I'm not receiving text messagesDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area, youshould receive messages when you return to a wireless coverage area.I can't turn on cell broadcastingIf your BlackBerry® smartphone uses a SIM card, your SIM card might not support the display languages that you have selectedfor cell broadcast messages.Clear the checkbox beside all the languages that your SIM card doesn't support.I can't attach a file to a text messageDepending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slideshow.Try the following actions:User Guide Messages104

• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg file, .gif file, or .midi file).• Verify that the file isn't copyright protected.• If templates are available for your BlackBerry® smartphone, use a blank template to compose your text message.I can't use a shortcut to view one type of message in a message inboxIf you switch BlackBerry® smartphones and you restore smartphone data from your previous smartphone to your currentsmartphone, the message inbox shortcuts for your previous smartphone replace the message inbox shortcuts for your currentsmartphone.To view the shortcuts for viewing one type of message in a message inbox, view your list of saved searches.PIN messagesHow to: PIN messagesCompose and send a PIN message1. On the Home screen, click the Messages icon.2. Press the key > Compose Other > Compose PIN.3. In the To field, do one of the following:•Type a PIN. Press the key on the keyboard.•If you have a PIN saved for a contact that is in your contact list, type the contact name. Press the key on thekeyboard.4. Type a message.5. Press the key > Send.Related informationPersonal distribution lists, 188I can't send messages, 35Create a link for a PINYou can create a link for a PIN in a message, calendar entry, task, or memo. If you click the link, you can send a PIN message.When you are typing text, type pin: and the PIN.User Guide Messages105

Troubleshooting: PIN messagesI can't send messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• If the menu item for sending a message doesn't appear, verify that you have added an email address, a PIN, or a phonenumber for your contact.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.• Generate an encryption key.• Verify that data service is turned on.• Resend the message.Related informationGenerate an encryption key, 283Wireless coverage indicators, 237Change or delete a contact, 184Turn on or turn off a network connection, 234Turn on or turn off data service or set roaming options, 235Options for email filters, 81Resend a message, 75Resend a message, 75I'm not receiving messagesTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network. If you're not in a wireless coverage area,you should receive messages when you return to a wireless coverage area.• Reset your smartphone. Connect to the network and try again.• If you created an email address or added an existing email address to your smartphone using the email setup screen in theSetup application, verify that you have received an activation message on your smartphone from the BlackBerry® InternetService. If you haven't received an activation message (the message might take a short period of time to arrive), in theSetup application, open the email setup screen to send a service book to your smartphone.• If you haven't received a registration message from the wireless network, register your smartphone. On the Home screenor in a folder, click the Options icon. Click Device > Advanced System Settings > Host Routing Table. Press the key >Register Now.User Guide Messages106

• Verify that data service is turned on.• If you use email filters, verify that the options for email filters are set correctly.• Verify that email forwarding is turned on and that you have selected all the email folders, including your inbox folder, thatyou want to receive email from.• Verify that your smartphone is not blocking messages. For more information, contact your administrator.Related informationChange, prioritize, or delete an email filter, 82Forward messages from a specific email folder to your smartphone, 88Some messages no longer appear on my smartphoneIf the application storage on your BlackBerry® smartphone is full or you have more than 65,000 email messages, PIN messages,and text messages, your smartphone deletes the oldest messages from the message list. Your smartphone doesn't deletesaved messages.If wireless email reconciliation is turned on and, in the message options, the Delete On field is set to Mailbox & Handheld,email that you delete in the email application on your computer is also deleted from your smartphone.A message, attachment, or Google Mail conversation is cut short or doesn't appearTry the following actions:• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading theattachment again.Related informationReceive only the first section of long email messages, 89Receive only the first section of long email messages, 89The number of new or unread messages is different than I expectThe number of new or unread messages includes saved messages and filed messages.If you have set your BlackBerry® smartphone to hide filed messages and you receive a new message in an email folder otherthan your inbox in the email application on your computer, your smartphone files the message.Related informationView filed messages, 77Hide messages from the Messages application, 86Hide filed email from the message inbox, 88User Guide Messages107

AttachmentsHow to: AttachmentsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can previewfiles from your organization's network and save the files to your smartphone or attach them directly to email messages withoutdownloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You canalso rename, move, and delete files on your organization's network from your smartphone.To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,that are designed for use on BlackBerry smartphones.Related informationSearch for a file that is saved on your smartphone, 126Search for a file that is saved on your organization's network, 126Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't turn on cell broadcasting, 104Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a webpage, do one of the following:• If there is only one attachment in a message or calendar entry, press the key.•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.• If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.User Guide Messages108

3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >Cancel Download.Send a fileThe type of file that you're trying to send, the email account that you use, and the applications that you have installed on yourBlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at onetime. You can only send media files that you have added to your smartphone. For more information, contact your wirelessservice provider or administrator.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Related informationI can't attach a file to a text message, 104Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Open Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 128View a hidden file or folder, 128User Guide Messages109

Contact cardsAbout contact cardsA contact card (sometimes called avCard® or .vcf file) contains information for a specific contact. You can send contact cards asattachments to email messages, PIN messages, text messages, or BlackBerry® Messenger messages. You can also send contactcards through the Contacts application using Bluetooth® or NFC technology.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 104Save a contact card from a messageIf you receive a contact card in a message, you can save it so that the contact information is added to your contact list.1. In a message, highlight a contact card.2. Press the key > View Attachment.3. Press the key.4. Click one of the following items:•Add to Contacts•Update ContactTroubleshooting: AttachmentsA skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® smartphone.1. To download the content, click the skipped content bar.2. Click More.A question mark appears on a slideA question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.User Guide Messages110

Security options for messagesBlock incoming messagesIf your email account uses a BlackBerry® Enterprise Server, you might not be able to block or unblock PIN messages fromcontacts within your organization, from contacts outside of your organization, or both. For more information, contact youradministrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the checkbox beside one or more message types.4. Press the key > Save.Note: Even though you don't receive blocked messages on your BlackBerry smartphone, blocked messages might contribute todata usage in your wireless service plan. You can stop email messages from being forwarded to your smartphone withoutcontributing to data usage by turning off email message forwarding or by using email message filters.Related informationCreate an email filter, 80Allow messages from contacts in your contact list or allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Select the Contacts check box or Specific Addresses, Phone Numbers, or PINs check box.4. Press the key > Save.Add a contact to your allowed sender list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. In the General section, if the Enable check box is not selected, select it.4. In the Block Incoming Messages section, select one or more message types.5. In the Exceptions section, select the Specific Addresses, Phone Numbers, or PINs check box.6. Click Add.7. Press the key.8. Click one of the following menu items:•Add Email Address•Add Phone Number•Add PIN9. In the Enter new exception dialog box, type the contact information.10. Press the key on the keyboard.User Guide Messages111

11. Press the key > Save.Reset a blocked message counterIf you block messages, the blocked message counter tracks how many messages your BlackBerry® smartphone has blocked.You can set the blocked message counter back to zero.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Firewall.3. Highlight a message type.4. Press the > Reset Count or Reset All Counts.S/MIME-protected messagesS/MIME-protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messagesto add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signaturesare designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign amessage using your private key, recipients use your public key to verify that the message is from you and that the messagehasn't been changed.Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’spublic key to encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Yoursmartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Related informationSome signing and encryption options aren't available on my smartphone, 118Encrypt a message with a passphraseYour BlackBerry® smartphone can encrypt email and PIN messages using a passphrase shared between the sender andrecipient.1. In an unsent message, set the Encoding field to Encrypt or Sign and Encrypt.2. Press the key > Options.3. If you're signing the message, in the Signing section, select a certificate.User Guide Messages112

4. In the Encryption section, select the Use Password-Based Encryption checkbox.5. In the Allowed Content Ciphers section, select the checkbox beside one or more allowed content ciphers.6. Press the key > Save.7. Type your message.8. Press the key > Send.9. Type a passphrase to encrypt the message.10. Confirm the passphrase.11. Click OK.Using a secure method, let the recipient know what the passphrase is.Attach a certificate to a messageYou can attach a certificate to email and PIN messages.1. When composing a message, press the key > Attach > Certificate.2. Highlight a certificate.3. Press the key > Continue.Download the certificate used to sign or encrypt a messageIf a certificate isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, youcan download the certificate.1. In a message, highlight the encryption indicator or a digital signature indicator.2. Press the key > Fetch Sender's Certificate.Add a certificate from a message1. In a message, highlight a digital signature indicator.2. Press the key > Import Sender’s certificate.Add a certificate from an attachment1. In a message, click the certificate attachment at the end of the message.2. Click Retrieve Certificate.3. Click the certificate.4. Click Import Certificate.Related informationI can't open an attachment in an encrypted message, 118User Guide Messages113

Attachment indicators in S/MIME-protected messagesIndicator DescriptionThe message includes a certificate attachment.The message includes multiple certificate attachments.The message includes a certificate server attachment.Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the certificate used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's Certificate or Display Encryption Certificate.View encryption information for a weakly encrypted message1. In a weakly encrypted message, highlight the encryption status indicator.2. Press the key > Encryption Details.S/MIME-protected message statusDigital signature indicators for S/MIME-protected messagesIndicator DescriptionYour BlackBerry® smartphone verified the digital signature.Your smartphone can't verify the digital signature.Your smartphone requires more data to verify the digitalsignature.Your smartphone trusts the certificate chain.The sender’s email address doesn't match the email addressof the certificate subject, or the sender’s certificate is revoked,isn't trusted, can't be verified, or isn't on your smartphone.User Guide Messages114

Indicator DescriptionThe certificate is weak, the certificate status isn't current, oryour smartphone requires more data to verify the trust statusof the certificate.The sender’s certificate is expired.Encryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.Check the status of a certificate or certificate chainIf a certificate is included in a received message, or is already stored in the key store on your BlackBerry® device, you can checkthe status of the sender's certificate, or you can check the status of the sender's certificate and all other certificates in thecertificate chain.1. In a message, highlight a digital signature indicator.2. Press the Menu key.3. Click Check Sender’s Certificate or Check Sender’s Cert Chain.S/MIME-protected message optionsChange your signing or encryption certificateYour BlackBerry® smartphone uses your encryption certificate to encrypt messages in the Sent Items folder and includes yourencryption certificate in messages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. In the Signing section or the Encryption section, change the Certificate field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my smartphone, 118Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.User Guide Messages115

2. Click Security > S/MIME.• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field toAutomatic.• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field toManual.• To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the EncryptedAttachment Support field to None.3. Press the key > Save.Change the default signing and encryption optionYour BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to acontact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses themessage history to suggest a signing and encryption option.You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead.However, if message classifications are turned on, the default signing and encryption option might not be able to be useddepending on the security requirements of a message's classification. For example, if your default signing and encryptionoption is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option isset to Sign and Encrypt instead of the default signing and encryption option.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message EncodingSuggestion field to Use Default Encoding.• To use the signing and encryption option based on the message history, set the Outgoing Message EncodingSuggestion field to Use Message History.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my smartphone, 118About message classificationsIf your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server that supports thisfeature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward, or reply to, based on the classification that you assign to themessage. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and the full description for the classification in the body of the message. You can also view the abbreviationand full description for the classification for a sent message in the Sent Items folder.User Guide Messages116

Change the default message classificationTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and youradministrator must turn on message classifications.Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact thatyou haven't sent a message to or received a message from previously. If you have sent a message to or received a messagefrom the contact previously, your smartphone tries to use the message classification that was used for the last message.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Classification field.4. Press the key > Save.Change the size of S/MIME indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Change the Message Viewer Icons field.4. Press the key > Save.Change the encryption algorithms for S/MIME-protected messagesIf a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list thatall recipients are known to support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the checkbox beside one or more encryption algorithms.4. Press the key > Save.Request delivery notification for signed S/MIME-protected messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Select the Request S/MIME Receipts check box.4. Press the key > Save.Turn off the prompt that appears before an S/MIME-protected message is cut short1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. In the General section, change the Truncation Mode field to Send Anyway or More All And Send.4. Press the key > Save.To turn on the prompt again, change the Truncation Mode field to Prompt User.User Guide Messages117

Turn off the prompt that appears when you use an S/MIME certificate that is not recommendedfor use1. On the Home screen or in a folder, click the Options icon.2. Click Security > S/MIME.3. Clear the Warn about problems with my certificates check box.4. Press the key > Save.To turn on the prompt again, select the Warn about problems with my certificates check box.S/MIME-protected message troubleshootingSome signing and encryption options aren't available on my smartphoneTry the following actions:• Verify that the email account that you're using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that youwant. Try using a different message classification.I can't open an attachment in an encrypted messageYou might not be able to open an attachment in an encrypted message for the following reasons:• The attachment information might not be available on the BlackBerry® Enterprise Server.• Your administrator might have set options to prevent you from opening attachments in encrypted messages.• You might have received the message from an email account that doesn't support attachments in encrypted messages.• The message might have been encrypted with an algorithm that isn't supported.• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protectedmessage that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® DesktopProfessional or that was encrypted by the PGP® Universal Server.IBM Lotus Notes native encrypted messagesAbout IBM Lotus Notes native encrypted messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can send and receive messages onyour BlackBerry smartphone using IBM® Lotus Notes® native encryption. When you send or receive IBM Lotus Notes nativeencrypted messages, you might be prompted to type your IBM Lotus Notes ID password.Before you can send or receive IBM Lotus Notes native encrypted messages, you or your administrator might need to importyour IBM Lotus Notes ID file using Lotus® iNotes® (previously known as IBM® Lotus® Domino® Web Access). Your computermust be running IBM Lotus Notes 7.0 or later with an email account on an IBM Lotus Domino server 7.0 or later.User Guide Messages118

Encrypt a message using IBM Lotus Notes native encryption1. When composing, forwarding or replying to a message, change the Encoding field to Lotus Notes Encryption.2. If you are prompted, type your IBM® Lotus Notes® ID password.PGP protected messagesPGP protected message basicsAbout signing and encrypting messagesIf your email account uses a BlackBerry® Enterprise Server that supports this feature, you can digitally sign or encrypt messagesto add another level of security to email and PIN messages that you send from your BlackBerry smartphone. Digital signaturesare designed to help recipients verify the authenticity and integrity of messages that you send. When you digitally sign amessage using your private key, recipients use your public key to verify that the message is from you and that the messagehasn't been changed.Encryption is designed to keep messages confidential. When you encrypt a message, your smartphone uses the recipient’spublic key to encrypt the message. Recipients use their private key to decrypt the message.To send an encrypted PIN message, you must have a PIN and an email address for the contact in your contact list. Yoursmartphone uses the email address in your contact list to locate a PGP® key or certificate for the contact.Sign or encrypt a messageYou can sign or encrypt email and PIN messages.1. When you are composing a message, change the Encoding field.2. If necessary, change the Classification field.Related informationSome signing and encryption options aren't available on my smartphone, 118Encrypt a PGP protected message with a passphraseBy default, your BlackBerry® smartphone uses your PGP® key to encrypt messages.1. When composing a message, change the Encoding field to one that uses encryption.2. Press the key > Options.3. Select the Use Conventional Encryption checkbox.4. Press the key > Save.Using a secure method, let the recipient know what the passphrase is.User Guide Messages119

Attach a PGP key to a messageYou can attach a PGP® key to email messages and PIN messages.1. When composing a message, press the key > Attach > PGP Keys.2. Highlight a PGP key.3. Press the key > Continue.Download the PGP key used to sign or encrypt a messageIf a PGP® key isn't included in a received message or isn't already stored in the key store on your BlackBerry® smartphone, youcan download the PGP key. If you use the PGP® Universal Server, you might not be able to download the sender’s PGP key, oryour smartphone might download the sender’s PGP key from the PGP Universal Server automatically.1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Fetch Sender’s PGP key.Add a PGP key from a messageIf you use the PGP® Universal Server, you might not be able to add PGP keys from messages.1. In a message, highlight a digital signature indicator.2. Press the key > Import PGP Key.Add a PGP key from an attachmentIf you use the PGP® Universal Server, you might not be able to add PGP keys from attachments.1. In a message, click the PGP key attachment.2. Click Retrieve PGP Attachment.3. Click the PGP key.4. Click Import PGP Key.Related informationI can't open an attachment in an encrypted message, 118Attachment indicators in PGP protected messagesIndicator DescriptionThe message includes a PGP® key attachment.The message includes multiple PGP key attachments.The message includes a certificate server attachment.User Guide Messages120

Add connection information for a certificate server from a message1. In a message, highlight the certificate server indicator.2. Press the key > Import Server.View the PGP key used to sign or encrypt a message1. In a message, highlight the encryption status indicator or a digital signature indicator.2. Press the key > Display Sender's PGP Key or Display Encryption PGP Key.PGP protected message statusEncryption status indicatorsYour administrator sets whether messages that you receive are considered to be strong or weak.Indicator DescriptionThe message is strongly encrypted.The message is weakly encrypted.Digital signature indicators for PGP protected messagesIndicator DescriptionYour BlackBerry® smartphone verified the digital signature.Your smartphone can't verify the digital signature.Your smartphone requires more data to verify the digitalsignature.Your smartphone trusts the sender’s PGP® key.The sender’s email address doesn't match the email addressin the key, or the sender’s PGP key is revoked, isn't trusted,can't be verified, or isn't on your smartphone.The key status isn't current, or your smartphone requires moredata to verify the trust status of the key.The sender’s PGP key is expired.User Guide Messages121

PGP protected message optionsChange your signing and encryption keyYour BlackBerry® smartphone uses your PGP® key to encrypt messages in the Sent Items folder and includes your PGP publickey in messages that you send so that recipients can encrypt their reply messages.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Default Key field.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my smartphone, 118Change options for downloading attachments in encrypted messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Do one of the following:• To download attachments in encrypted messages automatically, change the Encrypted Attachment Support field toAutomatic.• To download attachments in encrypted messages manually, change the Encrypted Attachment Support field toManual.• To prevent your BlackBerry® smartphone from downloading attachments in encrypted messages, change the EncryptedAttachment Support field to Never.4. Press the key > Save.Change the default signing and encryption optionYour BlackBerry® smartphone is designed to use the default signing and encryption option when you send a message to acontact that you haven't previously sent a message to or received a message from. Otherwise, your smartphone uses themessage history to suggest a signing and encryption option.You can set your smartphone to try to use the default signing and encryption option for your outgoing messages instead.However, if message classifications are turned on, the default signing and encryption option might not be able to be useddepending on the security requirements of a message's classification. For example, if your default signing and encryptionoption is set to Sign and you compose a reply to a message that is classified as confidential, the signing and encryption option isset to Sign and Encrypt instead of the default signing and encryption option.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Encoding field.• To try to use the default signing and encryption option for outgoing messages, set the Outgoing Message EncodingSuggestion field to Use Default Encoding.User Guide Messages122

• To use the signing and encryption option based on the message history, set the Outgoing Message EncodingSuggestion field to Use Message History.4. Press the key > Save.Related informationSome signing and encryption options aren't available on my smartphone, 118About message classificationsIf your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server that supports thisfeature and your administrator turns on message classifications, the BlackBerry Enterprise Server applies a minimum set ofsecurity actions to each message that you compose, forward, or reply to, based on the classification that you assign to themessage. Your administrator specifies the message classifications that you can use.If you receive a message that uses message classifications, you can view the abbreviation for the classification in the subjectline of the message and the full description for the classification in the body of the message. You can also view the abbreviationand full description for the classification for a sent message in the Sent Items folder.Change the default message classificationTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature and youradministrator must turn on message classifications.Your BlackBerry smartphone is designed to use the default message classification when you send a message to a contact thatyou haven't sent a message to or received a message from previously. If you have sent a message to or received a messagefrom the contact previously, your smartphone tries to use the message classification that was used for the last message.1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Default Classification field.4. Press the key > Save.Change the size of PGP indicators in messages1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message Viewer Icons field.4. Press the key > Save.Change the encryption algorithms for PGP protected messagesIf a message has multiple recipients, your BlackBerry® smartphone uses the first selected encryption algorithm in the list thatall recipients are known to support.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Select the checkbox beside one or more encryption algorithms.4. Press the key > Save.User Guide Messages123

Turn off the prompt that appears before a PGP protected message is truncated1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Change the Message truncation mode field to Send Anyway or More All And Send.4. Press the key > Save.To turn on the prompt again, change the Message truncation mode field to Prompt User.Turn off the prompt that appears when you use a PGP key that is not recommended for use1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Clear the Warn about problems with my PGP keys check box.4. Press the key > Save.To turn on the prompt again, select the Warn about problems with my PGP keys check box.Troubleshooting: PGP protected messagesSome signing and encryption options aren't available on my smartphoneTry the following actions:• Verify that the email account that you're using supports all signing and encryption options.• If you use message classifications, verify that the message classification supports the signing or encryption options that youwant. Try using a different message classification.I can't open an attachment in an encrypted messageYou might not be able to open an attachment in an encrypted message for the following reasons:• The attachment information might not be available on the BlackBerry® Enterprise Server.• Your administrator might have set options to prevent you from opening attachments in encrypted messages.• You might have received the message from an email account that doesn't support attachments in encrypted messages.• The message might have been encrypted with an algorithm that isn't supported.• If you are using the PGP® Support Package for BlackBerry smartphones, you can't open an attachment in a PGP protectedmessage that was encrypted using the OpenPGP format by an IBM® Lotus Notes® client working with PGP® DesktopProfessional or that was encrypted by the PGP® Universal Server.User Guide Messages124

Files and attachmentsHow to: FilesFile basicsAbout files and attachmentsYou can view and download attachments and store them on your BlackBerry® smartphone or a media card. If your emailaccount uses a BlackBerry® Enterprise Server that supports accessing files on your organization's network, you can previewfiles from your organization's network and save the files to your smartphone or attach them directly to email messages withoutdownloading them. You can use the Files application to view a list of all the files that are saved on your smartphone. You canalso rename, move, and delete files on your organization's network from your smartphone.To change attachments or files that you download, you can use third-party editing applications, such as Documents To Go®,that are designed for use on BlackBerry smartphones.Related informationSearch for a file that is saved on your smartphone, 126Search for a file that is saved on your organization's network, 126Open a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, meeting invitation, or calendar entry, press the key.2. If necessary, click Retrieve Attachment Information.3. Click Open Attachment.4. If necessary, on the Attachments screen, click an attachment.5. If necessary, in the dialog box, select an option.Related informationI can't turn on cell broadcasting, 104Save a file or an attachmentTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a message, in a calendar entry, or on a webpage, do one of the following:• If there is only one attachment in a message or calendar entry, press the key.•If there are multiple attachments in a message or calendar entry, highlight an attachment. Press the key.User Guide Files and attachments125

• If you are downloading a file from a webpage, press the key.2. Click Download Attachment or Download File.3. Click the folder that you want to save the file or attachment in.4. Click Save.To stop downloading an attachment, in a message, highlight an attachment that you are downloading. Press the key >Cancel Download.Search for a file that is saved on your smartphone1. On the Home screen, click the Media icon.2. Press the key > Explore.3. Find the file.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related informationSearch for a file that is saved on your organization's network, 126About files and attachments, 108Search for a file that is saved on your organization's networkTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Files icon.2. In the Go To field, type the path for the file.3. If necessary, type the credentials that you use to connect to your organization's network.To view the file, click the file. Depending on the file type, the file might not appear in its original format.Related informationSearch for a file that is saved on your smartphone, 126About files and attachments, 108Send a fileThe type of file that you're trying to send, the email account that you use, and the applications that you have installed on yourBlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at onetime. You can only send media files that you have added to your smartphone. For more information, contact your wirelessservice provider or administrator.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Related informationUser Guide Files and attachments126

I can't attach a file to a text message, 104Open a link in a file or an attachmentSome files might contain links to embedded content, such as tables, pictures, footnotes, text boxes, or comments.1. In a file, highlight a link.2. Press the key > Open Link or Retrieve.To return to the file, press the key.Set font options for a file or an attachment1. In a file or an attachment, press the key > Options.2. Change the font fields.3. Press the key > Save.Save a file from your organization's network to your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.When you save a file from your organization's network to your BlackBerry smartphone, the file is saved in its original format.1. On the Home screen or in a folder, click the Files icon.2. Find and highlight a file.3. Press the key > Copy.4. Select a location to store the file.5. Click a folder.6. Press the key > Paste.Related informationSend a file, 109Managing files and attachmentsView properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 128View a hidden file or folder, 128User Guide Files and attachments127

Copy, move, rename, or delete a file1. Do one of the following:• On the Home screen or in a folder, click the Files icon.•On the Home screen, click the Media icon. Press the key > Explore.2. Find and highlight a file.3. Press the key.• To copy a file, click Copy. Navigate to a location. Click Paste.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.Hide a file or folderTo view a file or folder after you hide it, you must remember the location of the file or folder.1. On the Home screen, click the folder that contains the file or folder you want to hide.2. Press the key > Explore.3. Find and highlight the file or folder you want to hide.4. Press the key > Properties.5. Select the Hidden checkbox.6. Click OK.After you hide a file or folder, it is no longer visible on your BlackBerry® smartphone.Related informationView a hidden file or folder, 128View a hidden file or folderYou can view files or folders that you hid.1. On the Home screen, click the folder that contains the file or folder that you hid.2. Press the key > Explore.3. Browse to the folder that contains the file or folder that you hid.4. Press the key > Show Hidden.Related informationHide a file or folder, 128Open a password-protected .pdf fileTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.1. In a .pdf file, when the "Password protected document" message appears, press the key.2. Press the key > Enter Password.User Guide Files and attachments128

3. Type the password.4. Press the key on the keyboard.5. Press the key > Open Attachment or Download Attachment > Yes.View tracked changes in a documentIn a document, press the key > Show Changes.To hide tracked changes, press the key > Hide Changes.View the table of contents in a documentDepending on the document type, you might not be able to view the table of contents.In a document, press the key > Table of Contents.To move to a specific heading, click a heading. Click Jump.Move around a spreadsheetIn a spreadsheet, press the key.•To move to a specific cell, click Go to Cell. Type the cell co-ordinates. Press the key on the keyboard.• To switch worksheets, click Next Sheet or Prev Sheet.• To view a list of worksheets, click Table of Contents.• To move to a specific worksheet, click Table of Contents. Click a worksheet. Click View.View the content of a cellIn a spreadsheet, click a spreadsheet cell.Change the size of a columnIn a spreadsheet, do one of the following:• To change the size of a column, click the column label. Click a size.• To view all the text in a column, click the column label. Click Fit.• To change the size of all the columns in the spreadsheet, click the unmarked column label in the upper-left corner ofthe spreadsheet. Click a size.• To change the column size for all spreadsheets, press the key > Options. Change the Column Width field. Pressthe key > Save.Set display options for a spreadsheet1. In a spreadsheet, press the key > Options.• To view the gridlines in the spreadsheet, change the Show Gridlines field to Yes.• To label spreadsheet rows with numbers and columns with letters, change the Display Labels field to Yes.User Guide Files and attachments129

2. Press the key > Save.Move around pages in a multipage .tif fileIn a multipage .tif file, press the key.• To view a list of pages in a multipage .tif file, click Table of Contents.• To move to a specific page in a multipage .tif file, click Table of Contents. Click a page. Click View.• To switch pages in a multipage .tif file, click Next Page or Prev Page.Switch presentation viewsIn a presentation, press the key.• To view text only, click View Text.• To view text and slides, click View Both.To view the presentation in its original format, click View Slides.Switch slidesIn a presentation, press the key > Next Slide or Prev Slide.Rotate or zoom in to or out from a slideWhen viewing a presentation in slide view, press the key.• To rotate a slide, click Rotate.• To zoom in to or zoom out from a slide, click Zoom In or Zoom Out.• To zoom back to the original slide size, press the key > Fit to Screen.Save a slide1. When viewing a presentation in slide view, press the key > Save Slide.2. Type a name for the file.3. Click Save.Troubleshooting: FilesA message, attachment, or Google Mail conversation is cut short or doesn'tappearTry the following actions:User Guide Files and attachments130

• Wait for a short period of time. Your BlackBerry® smartphone receives long messages and attachments in sections.•If "More available" appears at the end of the message or attachment, press the key > More or More All.•If part of a Google Mail™ conversation doesn't appear, press the key > More of Conversation.• If you're downloading an attachment, cancel the download and wait for a short period of time. Try downloading theattachment again.Related informationReceive only the first section of long email messages, 89Receive only the first section of long email messages, 89A skipped content bar appears in a documentMore content is available for you to download to your BlackBerry® smartphone.1. To download the content, click the skipped content bar.2. Click More.A question mark appears on a slideA question mark appears on a slide if your BlackBerry® smartphone has not downloaded the slide.1. To download the slide, highlight the slide.2. Press the key > Retrieve.User Guide Files and attachments131

MediaHow to: MediaPlay a media file1. On the Home screen, click the Media icon.2. Click a media type.3. If necessary, click a category.4. Click a media file.5. If the media controls do not appear at the bottom of the screen, click the trackpad.• To play a media file, click the icon.• To pause a media file, click the icon.• To stop a media file, click the icon.• To move to the next media file, click the icon.• To move to the previous media file or the beginning of the media file that is currently playing, click the icon.• To fast-forward or rewind a media file, click the progress bar. On the trackpad, slide your finger to the right or left. Clickthe progress bar again.Adjust the volume• To increase the volume, press the Volume Up key on the right side of your BlackBerry® smartphone.• To decrease the volume, press the Volume Down key on the right side of your smartphone.• To mute the volume, press the Mute key on the right side of your smartphone. To turn off mute, press the Mute key again.If you press the Mute key during a call, your smartphone mutes the call so that you can hear others on the call, but theycan't hear you.Related informationMute a call, 54Amplify the volume using the audio boost feature, 132Improve sound quality for media files, 133Amplify the volume using the audio boost featureThe audio boost feature allows you to amplify the volume more than the normal volume settings allow for songs, ring tones,and videos.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Audio Boost checkbox.4. Read the warning on the screen and if you want to proceed, click Yes.5. Press the key > Save.User Guide Media132

Improve sound quality for media filesDepending on your BlackBerry® smartphone model, this feature might not be supported. To improve sound quality for mediafiles, you must be using stereo headphones with your smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Headset Music EQ field.4. Press the key > Save.Turn on or turn off audio and video shortcutsBy default, your BlackBerry® smartphone uses the Volume and Mute keys as shortcuts to play, pause, and skip audio and videofiles.1. On the home screen, click the Media icon.2. Press the key > Media Options.3. Select or clear the Allow Mute and Volume keys to control play, pause, and skip checkbox.4. Press the key > Save.Related informationI can't use a shortcut, 51Sort media files1. Do one of the following:• To sort videos, on the Home screen, click the Media icon > Videos icon.• To sort pictures, on the Home screen, click the Media icon > Pictures icon > Picture Library folder.• To sort voice notes, on the Home screen or in the Applications folder, click the Voice Notes icon.2. Press the key > Sort by.3. Click a sorting option.Copy, move, rename, or delete a file1. Do one of the following:• On the Home screen or in a folder, click the Files icon.•On the Home screen, click the Media icon. Press the key > Explore.2. Find and highlight a file.3. Press the key.• To copy a file, click Copy. Navigate to a location. Click Paste.• To move a file, click Cut. Navigate to a location. Click Paste.• To rename a file, click Rename. Type a name for the file. Click Save.• To delete a file, click Delete.User Guide Media133

View properties for a fileYou can view the size, author, publication date, and other properties of a file.1. On the Home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Properties.Related informationHide a file or folder, 128View a hidden file or folder, 128Change the amount of time before the media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Change the Close Media Player When Inactive field.Turn on or turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. Thismight be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than yourmedia card.1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Select or clear the Media Card Support checkbox.4. Press the key > Save.About transferring and synchronizing media filesYou can connect your BlackBerry® smartphone to your computer to transfer and synchronize files between your smartphoneand your computer using a USB cable, or you can use Bluetooth® technology to send media files to or receive media files froma Bluetooth enabled device.When you connect your smartphone to your computer using a USB cable, the USB option that appears in the dialog box on thescreen allows you to drag most files from a folder on your computer to a folder on your smartphone or media card. The mediaoption in the dialog box allows you to transfer media files that are protected with DRM to and from your smartphone. Bothoptions allow you to use the BlackBerry® Desktop Software to transfer files to and from your smartphone.If you want to manage and preserve the information or the encryption that is associated with your media files when youtransfer files between your smartphone and your computer, see the Help in the BlackBerry Desktop Software. To download theBlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option foryour computer.User Guide Media134

Transfer a file from your computer to your smartphone using yoursmartphone as a USB memory driveYou must use the BlackBerry® Desktop Software to manage and preserve the information or the encryption that is associatedwith your media files when you transfer files between your BlackBerry smartphone and your computer.1. Connect your smartphone to your computer using a USB cable.2. Do one of the following:• If you want to transfer most types of files, in the dialog box that appears on your smartphone, select the USB option.• If you want to transfer media files that are protected with DRM, in the dialog box that appears on your smartphone,select the media transfer option.3. If necessary, type a password. Your smartphone appears as a drive on your computer.4. Drag a file from a location on your computer to a folder on your smartphone.To view the transferred file on your smartphone, disconnect your smartphone from your computer and find the file.Related informationTransfer your media files from your computer to your smartphone using the BlackBerry Desktop Software, 135Transfer your media files from your computer to your smartphone usingthe BlackBerry Desktop SoftwareWith the BlackBerry® Desktop Software, you can synchronize media files, including iTunes playlists and Windows Media®Player playlists, to your BlackBerry smartphone. To download the BlackBerry Desktop Software, from your computer, visitwww.blackberry.com/desktop and select the appropriate option for your computer.1. Connect your smartphone to your computer.2. On your smartphone, in the dialog box that appears, select any of the file transfer options.3. On your computer, open the BlackBerry Desktop Software.4. Click the media transfer option that best suits what you want to do.For more information about synchronizing media files, see the Help in the BlackBerry Desktop Software.Related informationTransfer a file from your computer to your smartphone using your smartphone as a USB memory drive, 21Send a fileThe type of file that you're trying to send, the email account that you use, and the applications that you have installed on yourBlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at onetime. You can only send media files that you have added to your smartphone. For more information, contact your wirelessservice provider or administrator.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.User Guide Media135

4. Click a message type.5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Related informationI can't attach a file to a text message, 104Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 248Supported audio and video file formatsDepending on your BlackBerry® smartphone model and wireless service provider, some media file formats might not besupported.Type File formatAudio • AAC• AMR• FLAC• MP3• M4A• OGG• WMA• WAVVideo • 3GP• 3GP2• AVI• ASF• MP4• MOV• WMVUser Guide Media136

MusicHow to: MusicShuffle or repeat songs1. On the Home screen, click the Media icon > Music icon.2. Do one of the following:• To shuffle and play all of your songs, click Shuffle Songs.• To shuffle all the songs by an artist, or in an album, genre, or playlist, find and highlight one of these categories. Pressthe key > Shuffle.• To repeat the song, playlist, album, or artist that is currently playing, press the key > Repeat > Current Song,Playlist, Album, or All Songs.To stop shuffling songs, press the key > Shuffle. To stop repeating songs, press the key > Repeat > Off.Create a standard or an automatic playlistYou create a standard playlist by manually adding songs that are on your BlackBerry® smartphone storage space or media card.You create an automatic playlist by specifying criteria for artists, albums, or genres of music. The songs that meet all of thecriteria are automatically added to the playlist.1. On the Home screen, click the Media icon > Music icon.2. Click Playlists > New Playlist.• To create a standard playlist, click Standard Playlist. Type a name for the playlist. Click Add Songs. Click a song.• To create an automatic playlist, click Automatic Playlist. Type a name for the playlist. Click the plus sign (+) to addcriteria for artists, albums, or genres.3. Press the key > Save.Add the song that is playing to a playlist1. When playing a song, press the key > Add To Playlist.2. Click a playlist.Move or delete a song in a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Click a standard playlist.4. Highlight a song.User Guide Media137

•To change the location of the song in the playlist, press the key > Move. Navigate to a new location. Press the key > Complete Move.•To delete the song from the playlist, press the key > Remove > OK.5. Press the key > Save.Rename or delete a playlist1. On the Home screen, click the Media icon > Music icon.2. Click Playlists.3. Highlight a playlist.4. Press the key.• To rename the playlist, click Rename. Type a name for the playlist. Click OK.• To delete the playlist, click Delete.Troubleshooting: MusicSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storagespace than smaller videos.Related informationDelete a message, 76User Guide Media138

Copy, move, rename, or delete a file, 128Change the size of pictures that you take, 146Change the video size and format, 143I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.• For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software.Related informationAbout file encryption, 267I can't use a shortcutTry the following actions:• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typinginput language.• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.Related informationChange the language, 32Turn on or turn off audio and video shortcuts, 133The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 134User Guide Media139

VideosKeep backlighting on when you play a videoBy default, backlighting is designed to turn off after a period of time to conserve battery power. You can change your mediaoptions so that backlighting stays on when you play a video.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Clear the Turn Off Auto Backlighting checkbox.4. Press the key > Save.To keep backlighting off while you play a video, select the Turn Off Auto Backlighting checkbox.Display closed captions in videosYou can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Troubleshooting: VideosSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.User Guide Media140

I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storagespace than smaller videos.Related informationDelete a message, 76Copy, move, rename, or delete a file, 128Change the size of pictures that you take, 146Change the video size and format, 143I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.• For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software.Related informationAbout file encryption, 267I can't use a shortcutTry the following actions:• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typinginput language.• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.Related informationChange the language, 32Turn on or turn off audio and video shortcuts, 133User Guide Media141

The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 134Video cameraDepending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or videocamera features might not be available.How to: Video cameraVideo cameraThese icons appear at the bottom of the screen in the video camera. You can click these icons.Start recording Pause recordingSend video Rename videoDelete videoRecord a videoTo perform this task, you might need to have a media card inserted in your BlackBerry® smartphone.1. On the Home screen, click the Media icon > Video Camera icon.2. To start recording, click the record icon.3. To pause recording, click the pause icon.Note: The approximate amount of storage space available for saving videos appears on the lower part of the screen whenvideo recording is paused.Related informationTake a picture, 146User Guide Media142

Turn on or turn off video lightingIn low lighting conditions, the video light can improve the quality of videos that you record.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Select or clear the Video Light checkbox.4. Press the key > Save.Change the video camera scene modeYou can change the scene mode in the video camera to optimize the settings for different environments.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Scene Mode field.4. Press the key > Save.Change the video size and formatThe larger the video, the more storage space the video requires.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Video Format field.4. Press the key > Save.Change the location for storing videos that you take1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Change the Folder field.4. Press the key > Save.Reduce blurriness in the videos that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the video camera when you arerecording a video.1. On the Home screen, click the Media icon > Video Camera icon.2. Press the key > Options.3. Select the Image Stabilization checkbox.4. Press the key > Save.User Guide Media143

Troubleshooting: Video cameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.The flash dims or turns offIf the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. Incold temperatures, when the battery power level drops below 20 percent, the flash might turn off.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storagespace than smaller videos.Related informationDelete a message, 76Copy, move, rename, or delete a file, 128Change the size of pictures that you take, 146Change the video size and format, 143I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.User Guide Media144

• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.• For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software.Related informationAbout file encryption, 267CameraDepending on your BlackBerry® smartphone, the camera or video camera might not be supported or some camera or videocamera features might not be available.How to: CameraCamera at a glanceCamera iconsThese icons appear at the bottom of the screen in the camera. You can click these icons.View pictures Geotagging is turned onUser Guide Media145

Geotagging is turned off Take another pictureFlash is turned on Flash is turned offAutomatic flash mode Scene modeTake a picture1. On the Home screen, click the Camera icon.2. If you have turned on digital zoom, on the trackpad, slide your finger up or down to zoom in or out.3. Press the Right Convenience key.The picture is saved to the Camera Pictures folder in the Pictures application. To open the picture, click the picture preview atthe bottom of the screen.Related informationRecord a video, 142Change the flash setting for pictures that you take1. On the Home screen, click the Camera icon.2. To switch between flash settings, click the flash icon at the bottom of the screen.When you close the camera, the flash setting is saved.Change the camera scene modeYou can change the scene mode in the camera to optimize the settings for different environments. Descriptions of the scenemodes are available on the camera.1. On the Home screen, click the Camera icon.2. To change the camera scene mode, click the scene mode icon at the bottom of the screen.3. Select a scene mode.When you close the camera, the scene mode is saved.Change the size of pictures that you takeThe larger the picture is, the more storage space the picture requires.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Image Size field.4. Press the key > Save.User Guide Media146

Geotag pictures that you takeThe geotag option in the camera records the geographical information of the location in which you take a picture.1. On the Home screen, click the Camera icon.2. Click the geotag icon at the bottom of the screen.The geotag information can be viewed in the properties of the picture file.Turn off digital zoom for the camera1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Clear the Digital Zoom check box.4. Press the key > Save.Reduce blurriness in the pictures that you takeThe image stabilization option helps reduce blurriness that is caused by slight movements of the camera when you are taking apicture.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Select the Image Stabilization check box.4. Press the key > Save.Change the review duration of the pictures that you takeYou can set how long a picture remains on the screen after you take it, or turn off that option so that you can take anotherpicture right away.1. On the Home screen, click the Camera icon.2. Press the key > Options.• To change the review duration, change the Picture Review field to a time.• To keep the picture on the screen after you take it until you press the key, change the Picture Review field toHold.• To prevent the picture from staying on the screen after you take it, change the Picture Review field to Off.3. Press the key > Save.Change when the camera warns you about the number of pictures remainingA warning appears notifying you when the amount of storage for pictures drops below a certain number. You can see thenumber of remaining pictures in the Storage section of the Options screen.1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Warn when pictures remaining drops to field.User Guide Media147

4. Press the key > Save.Change the location for storing pictures that you take1. On the Home screen, click the Camera icon.2. Press the key > Options.3. Change the Store Pictures field.4. Press the key > Save.Troubleshooting: CameraSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.The flash dims or turns offIf the camera has a flash, and the battery power level drops below 20 percent, the flash dims to conserve battery power. Incold temperatures, when the battery power level drops below 20 percent, the flash might turn off.Some pictures that I take are blurryIn low lighting conditions, the camera might compensate for the lack of exposure by using a slower shutter speed. If you movethe camera before the shutter clicks, the picture might be blurry. If the camera is using a slower shutter speed, an exclamationpoint indicator appears at the bottom of the screen.Depending on your BlackBerry® smartphone model, you might be able to decrease the blurriness in pictures that is caused byslight movements of the camera by turning on image stabilization in the camera options.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.User Guide Media148

• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storagespace than smaller videos.Related informationDelete a message, 76Copy, move, rename, or delete a file, 128Change the size of pictures that you take, 146Change the video size and format, 143I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.• For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software.Related informationAbout file encryption, 267User Guide Media149

PicturesHow to: PicturesPictures at a glanceZoom, pan, or rotate a pictureIn a picture, do one of the following:• To zoom in to the picture, click the trackpad.•To zoom out from the picture, press the key.• To pan the picture, when you are zoomed into it, slide your finger on the trackpad in any direction.• To rotate the picture, press the key > Rotate.Related informationI receive an error message after I rotate a picture, 153Save a picture from a text message or a webpageYou can save picture files, such as .jpg, .png, .gif, or .bmp files, to the BlackBerry® smartphone storage space or a media card.1. Open a picture attachment in a text message or highlight a picture on a webpage.2. Press the key > Save Image > Save.User Guide Media150

Use a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 214View pictures as a slide showA slide show displays all the pictures in a category or folder in sequence.1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View Slide Show.To close the slide show, press the key.Change your slide show options1. On the Home screen, click the Media icon.2. Press the key > Media Options.• To change the number of seconds between slides in a slide show, change the Slide Show Interval field.• To change the type of slide transition used, change the Slide Show Transition field.3. Press the key > Save.View pictures in list view or thumbnail view1. On the Home screen, click the Media icon > Pictures icon.2. Click a category.3. Press the key > View List or View Thumbnail.Organize pictures by date or folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > View by Date or View by Folder.Create a picture folder1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > New Folder.3. If necessary, change the location that the folder is created in.4. Type a name for the folder.5. Click OK.User Guide Media151

Import pictures to the Pictures applicationImporting pictures from other folders on your BlackBerry® smartphone or media card into the Pictures application allows youto have access to your pictures, while maintaining your existing folder structures and file locations.1. On the Home screen, click the Media icon > Pictures icon.2. Press the key > Import Pictures. Folders that contain pictures that aren't saved in the Picture Library folder orCamera Pictures folder appear.3. Select the checkboxes beside the folders that you want to import.4. Click Import Pictures.To delete the folders from the Pictures application, highlight the folder. Press the key > Remove From Library. Thefolders that you imported remain in their original location, but are deleted from the Pictures application.To permanently delete the folders from both the Pictures application and from the smartphone storage space or media card,including any files that aren't pictures and that aren't visible in the folders in the Pictures application, highlight the folder. Pressthe key > Delete. The folders that you imported are deleted from their locations on your smartphone storage space ormedia card.Find a picture that you took with the cameraPictures that you take with the camera are saved to the Camera Pictures folder in the Pictures application. If you have filedyour pictures in other folders, they'll no longer appear in the Camera Pictures folder.1. On the Home screen, click the Media icon > Pictures icon.2. Click the Camera Pictures folder.Troubleshooting: PicturesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.User Guide Media152

I receive an error message after I rotate a pictureEvery time you rotate a picture, your BlackBerry® smartphone automatically tries to save the picture's new direction. Youmight receive an error message if the picture is copyright protected, over a certain file size, or isn't in a JPG or PNG format. Ifthe picture isn't copyright protected and if you have a third-party image editing application, you might be able to reduce thesize of your picture or change the format of your picture to JPG or PNG and then try to rotate the picture again.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storagespace than smaller videos.Related informationDelete a message, 76Copy, move, rename, or delete a file, 128Change the size of pictures that you take, 146Change the video size and format, 143I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.• For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software.Related informationAbout file encryption, 267My smartphone isn't using the correct ring tone or wallpaperIf you're using a ring tone or wallpaper picture that you encrypted on your BlackBerry® smartphone or on the media card usingyour smartphone password and you reset your smartphone, unlock your smartphone.User Guide Media153

Related informationLock or unlock your smartphone, 23Voice notesRecord a voice note1. On the Home screen or in the Applications folder, click the Voice Notes Recorder icon.2. Click the record icon.3. Do any of the following:• To pause recording, click the pause icon. To resume recording, click the record icon.• To stop recording, click the pause icon. Click the stop icon.Note: When you stop recording a voice note, the voice note is automatically saved.Troubleshooting: Voice notesSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.I can't save media filesYour BlackBerry® smartphone or media card might not have enough available storage space to store media files.Try the following actions:• If you're trying to save a media file to your smartphone, delete old data or messages from your smartphone.• If you're trying to save a media file on your media card, delete old media files.• In the camera options, verify that the Image Size field isn't set to Large. Large pictures use more storage space than smallerpictures.• In the video camera options, verify that the Video Format field is set to a smaller format. Large videos use more storagespace than smaller videos.User Guide Media154

Related informationDelete a message, 76Copy, move, rename, or delete a file, 128Change the size of pictures that you take, 146Change the video size and format, 143I can't open media filesTry the following actions:• If you're trying to open a media file on your BlackBerry® smartphone and your smartphone is connected to your computer,disconnect your smartphone from your computer.• If you encrypted the media files on your media card using an encryption key that your BlackBerry smartphone generatedand you're trying to open an encrypted media file on your computer or a device other than the BlackBerry smartphonethat you used to encrypt the file, insert the media card into the BlackBerry smartphone that you used to encrypt the file.On the home screen or in a folder, click the Options icon. Click Security > Encryption. In the Media Card section, changethe Mode field to Device Password.• For more information about synchronizing media files, see the Help in the BlackBerry® Desktop Software.Related informationAbout file encryption, 267I can't use a shortcutTry the following actions:• Depending on the typing input language that you're using, some shortcuts might not be available. Try changing the typinginput language.• If media shortcuts aren't working, verify that you have turned on audio and video shortcuts in the Media options.Related informationChange the language, 32Turn on or turn off audio and video shortcuts, 133The media player screen closesIf you pause or stop a media file for a certain period of time, the media player screen closes to optimize the performance ofyour BlackBerry® smartphone. In the media options, you can stop the media player screen from closing or change the amountof time before the media player screen closes.Related informationChange the amount of time before the media player screen closes, 134User Guide Media155

BrowserHow to: BrowserBrowser at a glanceUser Guide Browser160

Browser basicsBrowsing webpagesVisit a webpage or search the InternetDepending on your wireless service provider, multiple browsers might appear on your BlackBerry® smartphone. For moreinformation about the charges associated with using each browser, contact your wireless service provider.1. On the home screen, click the Browser icon.2. In the address bar, type a web address or search terms.3. Press the key on the keyboard.To stop loading a webpage, press the key > Stop.Related informationNo browser is available on my smartphone, 172Zoom in to or out from a webpageOn a webpage, press the key > Zoom.• To zoom in, on the trackpad, slide your finger up.• To zoom out, on the trackpad, slide your finger down.To turn off zoom mode, press the key.About tabbed browsingWith tabbed browsing, you can open multiple webpages on your BlackBerry® smartphone at the same time. You can quicklyswitch between tabs that are open, open a new tab without closing another, or close the current tab without closing the entirebrowser. If you open a link that is in a message, calendar entry, or memo, the link automatically opens in a new tab.The more tabs that you have open, the more memory your smartphone uses.Related informationOpen, close, or switch between tabs, 161I can't open a new tab, 171Open, close, or switch between tabsDo one of the following:• To open a new tab, in the browser, press the key > Tabs. Click the New Tab icon.• To open a new tab for a link on a webpage, highlight the link. Press the key > Open Link in New Tab.• To switch between tabs, in the browser, press the key > Tabs. Click a tab.• To close a tab, in the browser, press the key > Tabs. Highlight a tab. Click the icon.User Guide Browser161

Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the key on the keyboard.To search for the next instance of the text, press the key > Find Next or Find Next on Page.View a list of web pages that you visited recently1. On the Home screen, click the Browser icon.2. Press the key > History.Add a shortcut to your home screen or Favorites panelYou can add a shortcut to give yourself quick access to items such as frequently used websites, contacts, applications, files,podcast channels, or media categories.1. Browse to a website, or highlight the item that you want to create a shortcut for.2. Press the key > Add to Home Screen.• To change the name of the shortcut, type a new name.• To change the location where the shortcut appears, change the Location field.• To add the shortcut to your Favorites panel, select the Mark as Favorite checkbox.3. Click Add.Turn on browser shortcuts1. On the home screen, click the Browser icon.2. Press the key > Options.3. In the General section, select the Enable Keyboard Shortcuts checkbox.4. Press the key > Save.Related informationBrowser shortcuts, 49Move back, move forward, or refresh a webpageOn a webpage, press the key.• To move back or forward a webpage, click Back or Forward.• To refresh a webpage, click Refresh.User Guide Browser162

Return to the browser home pageTo perform this task, you must have a browser home page set on your BlackBerry® smartphone.1. On a webpage, press the key.2. Click Home.Close the browser1. On a webpage, press the key.2. Click Close.Playing media files, viewing pictures, and downloading filesView a full picture on a webpage1. On a webpage, highlight or pause on a picture.2. Press the key > View Image.• To zoom in to or out from the picture, press the key > Zoom.• To stop zooming, press the key > End Zoom.• To return the picture to its original size, press the key.Play a media file on a webpage1. On a webpage, click a media file.2. Click Open.Related informationSupported audio and video file formats, 136I cannot play a song or video on a web page, 172Download a file from a webpageYou can download multiple files at once. When you download a file, the Downloads screen appears so that you can check theprogress of your downloads.1. On a webpage, click the file that you want to download.2. In the Save dialog box, click Yes.Copying and forwarding web addressesCopy an address for a web page, link, or pictureDo any of the following:• To copy an address for a web page, press the key > Copy Page Address.User Guide Browser163

• To copy an address for a link, pause on or highlight a link. Press the key > Copy Link.• To copy an address for a picture, pause on or highlight a picture. Press the key > Copy Image Link.To paste the address, press the key > Paste.Send a web address1. On the home screen, click the Browser icon.• To send a web address for a webpage that is in your bookmark folder or browser history, highlight a webpage.• To send a different web address, browse to a webpage.2. Press the key > Send Link or Send Page Address.3. Click a message type.To return to the browser after you send the message, press the key.Send a link or picture from a webpage1. On a webpage, pause on or highlight a link or picture.2. Press the key > Send Link or Send Image Link.3. Click a message type.To return to the browser after you send the message, press the key.Browser bookmarksAbout bookmarks for webpagesYou can bookmark webpages that you visit frequently. When you bookmark a webpage, you can set whether you want thebrowser to check the webpage for updates periodically. Bookmarks that have been updated since the last time you visitedthem appear in italic.Bookmark a webpage1. On a webpage, press the key > Add to Bookmarks.2. In the Title field, type a name for the bookmark.3. In the Folder field, click the folder that you want the bookmark to appear in.4. Click Add.Change or delete a bookmark for a webpage1. On the home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.User Guide Browser164

4. Press the key.•To change a bookmark, click Edit. Change the bookmark. Press the key. Click Save.• To delete a bookmark, click Delete.Send a bookmark for a webpage1. On the home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Send Link.5. Click a message type.To return to the browser after you send the message, press the key.Move a bookmark for a webpage1. On the Home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark.4. Press the key > Move.5. Click the new location.Add, rename, or delete a bookmark folder for webpages1. On the home screen, click the Browser icon.2. Press the key > Bookmarks.3. Highlight a bookmark folder.4. Press the key.• To add a bookmark folder, click Add Subfolder.•To rename a bookmark folder, click Rename Folder. Type a new name for the folder. Press the key on thekeyboard.• To delete a bookmark folder, click Delete Folder.Browser optionsChange your browser home page or start page1. On the home screen, click the Browser icon.2. Press the key > Options.3. In the General section, do one of the following:• To change the browser home page, in the Home Page field, type a web address.User Guide Browser165

• To use your browser home page as the start page when you first open the browser, change the Start Page field toHome Page.4. Press the key > Save.Change the font size for text on webpages1. On the home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default Font Size field.4. Press the key > Save.Change your default search engineYour default search engine in the browser is also the default search engine that your BlackBerry® smartphone uses when yousearch the Internet using the search icon on the Home screen.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, click Manage Search Engines.4. Click a search engine.Related informationAdd a search engine from a website, 166Add a search engine from a websiteYou can try adding a search engine if the search engine that you want to use doesn't appear as an option when you arechanging your default search engine.On the Home screen, click the Browser icon.• To add a search engine from a link on a website, browse to the website. Click the link. Click Add.• To add a search engine from a website that doesn't provide a link, press the key. If New Search Engine appears inthe menu, click New Search Engine > Add. If New Search Engine doesn't appear in the menu, the website doesn'tsupport this feature.Set the character encoding for all webpagesBy default, your BlackBerry® smartphone uses the optimal character encoding for a webpage.1. On the home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, change the Default text encoding field.4. Press the key > Save.Stop loading images or playing embedded media files on webpages1. On the home screen, click the Browser icon.2. Press the key > Options.User Guide Browser166

3. In the Web Content section, do one of the following:• To stop loading images on webpages, clear the Load Images checkbox.• To stop playing embedded media files on webpages, clear the Enable Embedded Media Files checkbox.4. Press the key > Save.Stop blocking pop-ups on webpages1. On the home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Block Popups checkbox.Receive a prompt before you close the browser or stream media from the Internet1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the General section, below Prompt Before, do one of the following:• To receive a prompt confirming that you want to close the browser when you have multiple tabs open, select theClosing Tabs on Exit checkbox.• To receive a prompt confirming that you want to close the browser after you press the key, select the ClosingBrowser on Escape checkbox.• To receive a prompt before your BlackBerry® smartphone uses your wireless service provider's browser portal tostream media from the Internet, select the Switching to Carrier Network for Streaming Media checkbox.4. Press the key > Save.Related informationI receive a prompt to switch networks when I stream a song or video, 172Delete browsing informationYour BlackBerry® smartphone saves some information in your browser to improve your browsing experience. You can deletepassword information, browser history, download history, cookies, content that has been pushed to your smartphone, and thebrowser cache.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy and Security section, below Clear Browsing Data, select the checkboxes beside the types of browsinginformation that you want to delete.4. Click Clear Now.Turn off cookies in the browser1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, clear the Accept Cookies check box.4. Press the key > Save.User Guide Browser167

Turn off JavaScript supportJavaScript is used on some webpages to provide interactive features, such as menus and sounds. If you do not want thebrowser to provide JavaScript features, you can turn off JavaScript support.1. On the home screen, click the Browser icon.2. Press the key > Options.3. In the Web Content section, clear the Enable JavaScript checkbox.4. Press the key > Save.Turn on geolocation in the browserIf you turn on geolocation in the browser, some websites might be able to determine your approximate location.1. On the Home screen, click the Browser icon.2. Press the key > Options.3. In the Privacy & Security section, select the Enable Geolocation check box.4. Press the key > Save.When you visit a website that requests your location, a dialog box appears. If you select the Don't ask again for this websitecheck box, the website and the permissions that you set for it are saved in Geolocation Permissions in your browser options.Browser securityAbout TLSThe browser is designed to use TLS or SSL to encrypt data that your BlackBerry® smartphone sends or receives over theInternet through the BlackBerry® Enterprise Server. Communication between your smartphone and the BlackBerry EnterpriseServer is encrypted using Triple DES. Communication between the BlackBerry Enterprise Server and content servers isencrypted using SSL or TLS. To increase security, you can set up TLS for HTTP connections between your smartphone and theBlackBerry Enterprise Server and use Triple DES encryption for all other communication between your smartphone and theBlackBerry Enterprise Server.Browser security optionsIf your email account uses a BlackBerry® Enterprise Server, you might not be able to change your browser security options.If you change a browser security option, other applications on your BlackBerry® smartphone that access a server might beaffected.Option DescriptionPermit SSL 3.0 Specify whether your browser accepts SSL connections. If you do not select thisoption, your browser allows only TLS connections.User Guide Browser168

Option DescriptionPermit Insecure Renegotiation Specify whether your browser accepts connections to servers that allow insecurerenegotation. If you do not select this option, you might not be able to access somewebsites.Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using128-bit encryption. To accept and send only data that is encrypted using 128-bitencryption, change this field to Strong Only. To accept and send data that isencrypted using 128-bit encryption or 56-bit encryption, change this field to AllowWeak.Digest Strength Specify whether your browser accepts data with weak digest algorithms or acceptsonly data with strong digest algorithms. The stronger the digest algorithm is, themore secure your browsing experience is. To accept data with weak digestalgorithms, change this field to Allow Weak. To accept only data with strong digestalgorithms, change this field to Strong Only. To be prompted to accept data withweak digest algorithms, change this field to Prompt. Depending on the options thatyour administrator sets, you might not be able to change this option.Server Exceptions View a list of servers that have certificate problems you have accepted. To stoppermitting a connection to a website with a certificate problem, highlight the serverexception. Press the key > Delete.Related informationManage browser security, 169Manage browser security1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. Set the security options.4. Press the key > Save.Related informationBrowser security options, 168Add a trusted content serverIf your email account uses a BlackBerry® Enterprise Server, you can add content servers to your list of trusted content serversto accelerate the authentication process when you are authenticating with a content server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.3. In the Proxy TLS section, highlight the Trusted Servers field.4. Press the key > Add Host.User Guide Browser169

5. Type the web address for the content server.6. Click OK.7. Press the key > Save.Add or change a website that is associated with a certificateTo access some websites, you might need to provide an authentication certificate. After you provide a certificate to a website,the website and the associated certificate are automatically added to the Default Client Certificates list in your TLS options. Youcan manually add or change a website that is associated with a certificate.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > TLS.• To manually associate a website with a certificate, highlight the Default Client Certificates field. Press the key >Add Host. In the Host Name field, type the website name. In the Certificate field, select the certificate that isassociated with the website. Click OK.• To change a website that is associated with a certificate, in the Default Client Certificates list, highlight an item. Pressthe key > Edit. Change the certificate. Click OK.3. Press the key > Save.Browser pushAbout browser pushBrowser push is designed to push information from a web application to your BlackBerry® smartphone as the informationbecomes available. For example, you can receive updates for weather reports, stock quotes, or breaking news. When yoursmartphone receives an update, a new browser push message might appear in the messages application or an icon on theHome screen might change to indicate that new information is available. The web application might also push updatedinformation to your browser cache without notifying you. If information is pushed to your browser cache, the information isavailable on your smartphone even when your smartphone is not connected to the wireless network. Web applications thatuse browser push automatically push updates to your smartphone, unless you turn off browser push.Your smartphone supports different types of browser push messages. Service loading messages and service indicationmessages include updated information. Other browser push messages include messages that appear in your browser cache.Browser push optionsOption DescriptionProcess MDS Set whether your BlackBerry® smartphone accepts browser push messages from the BlackBerry®Enterprise Server or the BlackBerry® Internet Service.MDS Hosts Set whether your smartphone accepts push messages from all BlackBerry Enterprise Serverinstances or BlackBerry Internet Services.Process SMSC Set whether your smartphone accepts push messages that are SMS-based.User Guide Browser170

Option DescriptionSMSC Hosts Set which SMSC hosts your smartphone accepts browser push messages from. To accept browserpush messages from a specific SMSC host, type the phone number for the SMSC host.Process IP Set whether your smartphone accepts browser push messages that web applications send througha WAP gateway.IP Hosts Set which WAP gateways your smartphone accepts browser push messages from. To acceptbrowser push messages from a specific IP host, type the IP address for the WAP gateway.Turn off browser push1. On the home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Browser Push.3. Clear the Enable Push checkbox.4. Press the key > Save.RSS feedsFor more information about using RSS feeds on your BlackBerry® smartphone, on the Home screen or in a folder, click theSocial Feeds icon. Press the key > Help.About RSS feedsYou can add RSS feeds to your BlackBerry® smartphone so that you receive updates on your favorite blogs and websites. Youcan add RSS feeds directly from a webpage or by using the Social Feeds application. With the Social Feeds application, you canstay current with your social networks and view your RSS feeds in one location.Add an RSS feed from the browser1. In the browser, on a webpage with an RSS feed, press the key.2. Click Subscribe to RSS Feed.3. Select the checkbox beside each feed that you want to add.4. Click Subscribe.5. Click OK.Troubleshooting: BrowserI can't open a new tabYou might not have enough available memory on your BlackBerry® smartphone. Try the following actions:User Guide Browser171

• Close a tab that you don't need.• Close other applications that don't need to be open.Related informationClose an app so that it is not running in the background, 224Open, close, or switch between tabs, 161I receive a prompt to switch networks when I stream a song or videoIf you receive a prompt to switch networks, you can't stream songs or videos with the Internet connection that you are using. Ifyou switch networks, extra fees might apply. For more information, contact your wireless service provider or administrator.To stop receiving this prompt, in the browser, press the key > Options. In the General section, below Prompt Before,clear the Switching to Carrier Network for Streaming Media checkbox.Related informationReceive a prompt before you close the browser or stream media from the Internet, 167I cannot play a song or video on a web pageYour BlackBerry® smartphone might not support the size or file format of the song or video file.Related informationPlay a media file on a webpage, 163No browser is available on my smartphoneDepending on your wireless service plan, this feature might not be supported.Verify that your BlackBerry® smartphone is connected to the wireless network.Related informationVisit a webpage or search the Internet, 161User Guide Browser172

CalendarHow to: CalendarSynchronizing calendarAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.About backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using yourmedia card.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yoursmartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.User Guide Calendar173

About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181Synchronize organizer data over the wireless network, 174Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. Formore information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181About synchronization conflicts, 84User Guide Calendar174

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.Calendar basicsSwitch calendar viewsYou can view your appointments and meetings in one of four calendar views. Day view, Week view, and Month view display allyour appointments and meetings for the selected time period. Agenda view displays all your scheduled appointments,meetings, and free time in a list.1. On the Home screen, click the Calendar icon.2. Press the key > View.3. Click a view.Go to a specific date in the calendar1. On the Home screen, click the Calendar icon.2. Press the key.• To move to a specific date, click Go To Date.• To move to the current date, click Go To Today.Schedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports thisfeature.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information.• To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following:• To send the meeting invitation to the participants that you invited, press the key > Send.• To save an appointment, press the key > Save.Related informationTurn off your smartphone, 263I can't schedule appointments that span multiple days, 181I can't set some fields when scheduling appointments, 181User Guide Calendar175

Set an alarm in the calendarYou can set an alarm in the calendar to go off at scheduled days and times. Scheduling alarms in the calendar does not changeyour regular alarm in the Clock application. Because the alarm tone settings are shared by the alarms in the Calendar and theClock application, changes to the alarm tone settings will affect the alarms in both applications.1. On the Home screen, click the Calendar icon.2. Press the key > New Alarm.3. Type the alarm information.4. If you want the alarm to recur, change the Recurrence field.5. Press the key > Save.Switch calendarsIf your BlackBerry® smartphone is associated with multiple email accounts, you might have multiple calendars on yoursmartphone. If you have multiple calendars on your smartphone, you can schedule and manage appointments and meetings ineach calendar. For more information, contact your wireless service provider.1. On the Home screen, click the Calendar icon.2. Press the key > Select Calendar.3. Click a calendar.MeetingsSchedule a meeting or an appointmentTo invite participants to a meeting, your work email account must use a BlackBerry® Enterprise Server that supports thisfeature.1. On the Home screen, click the Calendar icon.2. Press the key > New Appointment.3. Type the meeting or appointment information.• To invite a participant to a meeting, press the key > Invite Attendee. Click a participant.4. Do one of the following:• To send the meeting invitation to the participants that you invited, press the key > Send.• To save an appointment, press the key > Save.Related informationTurn off your smartphone, 263I can't schedule appointments that span multiple days, 181I can't set some fields when scheduling appointments, 181Delete an appointment, meeting, or alarm1. On the Home screen, click the Calendar icon.User Guide Calendar176

2. Highlight an appointment, meeting, or alarm.3. Press the key > Delete.Respond to a meeting invitation1. In a meeting invitation, press the key.2. Click Accept, Tentative, or Decline.3. If you declined a delegated meeting invitation, do one of the following:• To decline the meeting, click Decline.• To delegate the meeting back to the sender so that the sender can re-delegate it, click Delegate.4. Do one of the following:• To send the response without adding comments, click Send Response.•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Note: If you delete a meeting invitation from the Messages application before you accept or decline it, the meeting is deletedfrom the email application on your computer.View your calendar when responding to a meetingIn a meeting invitation, press the key > View Calendar.To return to the meeting invitation, press the key.Check availability of meeting participantsTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.You can only check availability of meeting participants in your organization.In a meeting or meeting invitation, below the list of meeting participants, click View Availability.• If you are the meeting organizer, to select the next time that all meeting participants are available, click Next AvailableTime.• To view a list of the statuses that are associated with the colored bars on the screen (for example, busy or tentative),press the key > Show Legend.Change the list of participants for a meetingTo perform this task, you must be the meeting organizer.1. In a meeting, in the Accepted or Declined field, highlight a contact.2. Press the key.3. Click Invite Attendee, Change Attendee, or Remove Attendee.4. Press the key > Save.User Guide Calendar177

Forward a meeting invitationTo perform this task, your email account must use the BlackBerry® Internet Service or a BlackBerry® Enterprise Server thatsupports this feature. For more information, contact your wireless service provider or administrator.If you do not have the option to forward a meeting invitation, you might be able to delegate a meeting invitation instead.In a meeting or a meeting invitation, press the key > Forward.Note: If you forward a meeting invitation on behalf of the meeting organizer, only the meeting organizer receives therecipient's response.Delegate a meeting invitationTo perform this task, you must be using IBM® Lotus Notes® and your email account must be associated with a BlackBerry®Enterprise Server that supports this feature.If you do not have the option to delegate a meeting invitation, you might be able to forward meeting invitations instead. Youmight not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation.1. In a meeting invitation, press the key > Delegate.2. Click a contact.• To send the response without adding comments, click Send Response.•To add a comment to your response, click Add Comments. Type a comment. Press the key > Send.Send an email to all meeting participantsIn a meeting, meeting invitation, or meeting response, press the key > Email All Attendees.Calendar optionsChange how the calendar is displayed1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.• To change the default view, change the Initial View field.• To change the start and end time for days, change the Start Of Day field and End Of Day fields.• To change the day that displays as the first day of the week in Week view, change the First Day Of Week field.• To hide free time in Agenda view, clear the Show Free Time in Agenda View check box.3. Press the key > Save.Change options for reminders1. On the Home screen, click the Calendar icon.User Guide Calendar178

2. Press the key > Options > Calendar Display and Actions.• To change the snooze time for reminders, change the Snooze field.• To change the default reminder time for calendar entries, change the Default Reminder field.3. Press the key > Save.Related informationTurn off your smartphone, 263Change options for multiple calendars1. On the Home screen, click the Calendar icon.2. Press the key > Options.3. Click a calendar.• To change the color that is used for appointments from the calendar, change the Appointment Color field.• To set whether the calendar reminds you of appointments, select or clear the Display Reminders check box.4. Press the key > Save.Change the default calendarChanging the default calendar changes the email address that meeting invites are sent from.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Calendar (CICAL) field.4. Press the key > Save.Change how long your smartphone stores calendar entries1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Change the Keep Appointments field.4. Press the key > Save.Your BlackBerry® smartphone deletes calendar entries that are older than the number of days that you set.Show tasks in the calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Select the Show Tasks check box.4. Press the key > Save.User Guide Calendar179

Conference call meetingsAbout conference callsYou can create two types of conference calls with your BlackBerry® smartphone. If your organization or a conferencing servicehas provided you with a conference call bridge number, you can create conference call meetings in the calendar on yoursmartphone or computer. Conference call meetings allow participants who have a BlackBerry smartphone to enter theconference call meeting with a one-touch Join Now option, if this feature is supported on their smartphone, so that they don'thave to dial the conference call bridge number and access codes. If you don't have a conference call bridge number, you cancreate a conference call by calling other contacts and joining the calls together.Related informationConference call meetings, 180Create a conference call meeting from your smartphoneTo perform this task, you must be the meeting organizer. If you are not the meeting organizer, you can create a conference callmeeting on behalf of another person from your computer.1. In a meeting, select the Conference call checkbox.2. Type the information for the conference call.3. Press the key > Save.Create a conference call meeting from your computerTo perform this task, you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer. Forinformation about creating meetings on behalf of another person, see the documentation for the email application on yourcomputer.You can create a conference call meeting from your computer that your BlackBerry® smartphone recognizes. When theconference call meeting starts, participants who have a BlackBerry smartphone can enter the conference call meeting with theJoin Now option, if their smartphone supports this feature.1. In the meeting notes, or in the meeting location field, type CCP: and the participant conference call bridge number. Do notinclude spaces.2. Type a lowercase x. Do not include spaces before or after the x.3. Type the participant access code. Type a space after the participant access code.4. Type CCM: and the moderator conference call bridge number. Do not include spaces.5. Type a lowercase x. Do not include spaces before or after the x.6. Type the moderator access code. Type a space after the moderator access code.ExampleIf the participant and moderator conference call bridge number is 1-800-555-5555, the moderator access code is 55555#, andthe participant access code is 55551#, type CCP:18005555555x55555# CCM:18005555555x55551#, followed by a space.User Guide Calendar180

Enter a conference call meetingDo one of the following:• In a meeting notification, click Join Now.• In the calendar, highlight the meeting. Press the key > Join Now.Related informationI can't enter a conference call with the Join Now option, 182Save your conference call informationYou can save your conference call information so that it is added to the conference call fields automatically when you create aconference call meeting from your BlackBerry® smartphone.1. On the Home screen, click the Calendar icon.2. Press the key > Options > Conference Calling.3. Type your conference call information.4. Press the key > Save.Troubleshooting: CalendarI can't schedule appointments that span multiple daysIf you use IBM® Lotus Notes®, you can't schedule appointments that span multiple days.I can't set some fields when scheduling appointmentsIf you use IBM® Lotus Notes®, you can only change the Subject, Location, Reminder, and Notes fields and the Mark as Privatecheckbox when you change a recurring appointment or meeting.Some characters in calendar entries don't appear correctly aftersynchronizationIf you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, yourcomputer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on yourcomputer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.User Guide Calendar181

Related informationAbout synchronization conflicts, 84Synchronize organizer data over the wireless network, 174I can't enter a conference call with the Join Now optionThe Join Now option might not appear in the meeting notification if the meeting organizer isn't using a BlackBerry®smartphone that supports the Join Now feature or if the meeting organizer didn't enter the conference call informationcorrectly. You might need to change your smart dialing options so that you can enter the conference call using the Join Nowoption.Try the following actions:• If the Join Now option doesn't appear, to enter the conference call, in the meeting or meeting invitation, click theconference call bridge number and access code that appear in either the Location field or the Notes section.• If the Join Now option appears, but you're not able to join, try increasing the default time that your smartphone waitsbefore dialing an extension. From the home screen, press the key. Press the key > Options > Smart Dialing. Inthe To access extensions in all other corporations section, change the Wait For field to the highest value. Try entering theconference call with the Join Now option again.Related informationEnter a conference call meeting, 181User Guide Calendar182

ContactsHow to: ContactsContact basicsAdd a contactDo one of the following:• To add a contact using the Contacts application, on the Home screen, click the Contacts icon. At the top of the screen,click New Contact. Type the contact information. Press the key > Save.• To add a contact from a message, call log, or webpage, highlight the contact name, number, or email address. Press the key > Add to Contacts > Create New Contact. If necessary, add contact information. Press the key > Save.Create a custom contact fieldCustom contact fields can store information that you want to remember about a contact, for example, you might want to add acustom contact field named Sports team or Favorite color. If you create a custom field for a contact, the field appears for allyour contacts.1. When you are adding or changing a contact, in the Custom Fields section, click Add Custom Field.2. Click a field.3. Press the key > Change Field Name.4. To change the name of the field, place the cursor in the field. Press the key > Change Field Name. Type a name forthe field. Press the key on the keyboard.5. Type the information that you want to add to the custom field.6. Press the key > Save.You can synchronize contact fields that you customize on your BlackBerry® smartphone with the email application on yourcomputer. For more information about synchronizing contact fields, see the Help in the BlackBerry® Desktop Software.Add a pause or a wait to a phone numberUse a pause or a wait to separate additional numbers, for example a password or extension, from a main phone number. Afterdialing the main phone number, your BlackBerry® smartphone either pauses before dialing the additional numbers (pause) orprompts you to type them (wait).1. After you type the main part of a phone number in a phone number field, press the key.2. Click Add Pause or Add Wait.3. Type the additional numbers.4. Press the key > Save.User Guide Contacts183

Change or delete a contactDo one of the following:•To change a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Edit.Change the contact information. Press the key > Save.• To change a contact using information on your BlackBerry® smartphone, such as information in an email or a calendarentry, highlight the information you want to add to a contact. Press the key > Add to Contacts > Add to ExistingContact. Click a contact. If necessary, add contact information. Press the key > Save.•To delete a contact, on the Home screen, click the Contacts icon. Highlight a contact. Press the key > Delete.Search for a contactYou can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also beable to search for contacts in your organization's contact list.1. On the home screen, click the Contacts icon.• To search for a contact in your contact list, type all or part of a contact's name.• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name.Click OK.2. Highlight a contact.3. Press the key.• To view information for a contact, click View.• To add a contact from your organization's contact list to your contact list, click Add to Contacts.• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.• To view the next 20 matches in your organization's contact list, click Get More Results.• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.• To delete the search results after you have searched your organization's contact list, click Delete Lookup.• To start a new search when you are searching your organization's contact list, click Lookup.Attach a contact card to a messageYou can attach a contact card to an email, a PIN message, or a text message.1. When you are composing a message, press the key > Attach > Contact.2. Find and highlight a contact.3. Press the key > Continue.Related informationI can't attach a file to a text message, 104Add a contact picture for caller ID1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.User Guide Contacts184

4. Press the key > Add Picture.5. Find, highlight, and click a picture.6. If necessary, move the crop box to the portion of the picture that you want to use.7. Press the key > Crop & Save.8. Press the key > Save.Related informationMy contact pictures keep changing, 190Change or delete a contact picture1. On the Home screen, click the Contacts icon.2. Highlight a contact.3. Press the key > Edit.4. Highlight the contact picture.• To change the contact picture, press the key > Replace Picture. Highlight a picture. Press the key > SelectPicture.• To delete the contact picture, press the > Delete Picture.5. Press the key > Save.Related informationMy contact pictures keep changing, 190About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos thatappear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® LotusNotes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizeswith the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one applicationare made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.User Guide Contacts185

Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Synchronizing contactsAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save.User Guide Contacts186

If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. Formore information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181About synchronization conflicts, 84About backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using yourmedia card.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yoursmartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181Synchronize organizer data over the wireless network, 174User Guide Contacts187

Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.Personal distribution listsCreate a personal distribution listYou can use personal distribution lists when you send email messages, PIN messages, or text messages. Personal distributionlists that you create on your BlackBerry® smartphone do not appear in the email application on your computer.1. On the Home screen, click the Contacts icon.2. Press the key > New Group.3. Type a name for the personal distribution list.4. Press the key > Add Member.5. Click a contact.6. To add another contact, repeat steps 4 to 5.7. Press the key > Save Group.Change or delete a personal distribution list1. On the Home screen, click the Contacts icon.2. Highlight a personal distribution list.3. Press the key.• To change a personal distribution list, click Edit Group. Click a contact. Click Add Member, Change Member, or DeleteMember. Press the key > Save Group.• To delete a personal distribution list, click Delete Group > Delete.Note: When you delete a contact from a personal distribution list, the contact remains in your contact list.Multiple contact listsAbout multiple contact listsIf your BlackBerry® smartphone is associated with multiple email accounts, you might have contacts from each email accounton your smartphone. For example, if your smartphone is associated with a work email account and a personal email account,you might be able to view your work contact list and your personal contact list on your smartphone. For more information,contact your wireless service provider.User Guide Contacts188

View a different contact list1. On the Home screen, click the Contacts icon.2. Press the key > Select Contacts.3. Click a contact list.Change the default contact list1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Default Services.3. Change the Contact List (SYNC) field.4. Press the key > Save.Contact list optionsTurn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete checkbox.5. Press the key > Save.Change the display options for contactsYou can change how your contacts appear in all applications, including the phone, message list, contact list, and calendar.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Language.3. Change the Global Name Display field.4. Press the key > Save.View the number of contacts stored on your smartphone1. On the Home screen, click the Contacts icon.2. Press the key > Options.3. Click a contact list.The Number of Entries field displays the number of contacts that are stored in the contact list.Sort contacts or tasks1. On the Home screen or in the Applications folder, click the Contacts icon or Tasks icon.User Guide Contacts189

2. Press the key > Options.3. If necessary, click General Options.4. Change the Sort By field.5. Press the key > Save.Troubleshooting: ContactsContact list field data isn't appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. Forexample, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize itwith the email application on your computer, because the birthday field is a date field in the email application on yourcomputer.Related informationCreate a custom contact field, 183My contact pictures keep changingThe contact pictures in applications (for example, in the contacts application), might change if you set more than oneapplication on your BlackBerry® smartphone to replace contact pictures. Depending on how often or how many of your contactpictures are being replaced by other applications, you might experience increased data charges.To stop contact pictures from changing, you must change the options in each application that is replacing your contactpictures.User Guide Contacts190

ClockHow to: ClockSet the date and time1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.• To get the date and time from the wireless network automatically, change the Update Time field to Automatic. Notethat you must be connected to the wireless network.• To set the date and time manually, change the Update Time field to Manual. Click the Set Time or Set Date field.Change the time or date. Click OK.3. Do any of the following:• To receive a prompt when your BlackBerry® smartphone detects a new time zone, change the Auto Update Time Zonefield to Prompt.• To have your smartphone update the time zone automatically when it detects a new time zone, change the AutoUpdate Time Zone field to On.4. Press the key > Save.Related informationThe time on my smartphone isn't correct, 194Display a second time zone on the clockYou can show two times zones on the clock. For example, if you travel to a different time zone, you can display the time in yourcurrent location and the time in your home time zone.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Home Time Zone field.4. Press the key > Save.Related informationThe time on my smartphone isn't correct, 194Change the clock faceYou can set a different clock face for the clock, stopwatch and timer.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the Clock Face field, Stopwatch Face field or Timer Face field.User Guide Clock191

4. Press the key > Save.Change what appears on the screen when your smartphone is charging1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. Change the When Charging field.4. Press the key > Save.Turn on the alarm1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Alarm.3. On the trackpad, slide your finger up or down to highlight On or Weekdays.4. Click the trackpad.At the top of the Home screen, a clock indicator appears.To set additional alarms or to set alarms for certain days of the week, you can schedule alarms through the Calendarapplication.Related informationTurn off your smartphone, 263Silence the alarm• If snooze is not turned on, click Dismiss.• If snooze is turned on, click Snooze.Change alarm notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Alarm section, change the Alarm Tone field, Volume field, Snooze Time field, and Vibration field.4. Press the key > Save.Set options for bedside clock mode1. On the home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Bedside Mode section, do any of the following:• To receive a flashing LED notification when bedside clock mode is turned on, clear the Disable LED checkbox.• To turn off the connection to the wireless network, so that your BlackBerry® smartphone doesn't receive phone calls ormessages when bedside clock mode is turned on, select the Disable Radio checkbox.User Guide Clock192

• To turn off screen dimming when bedside clock mode is turned on, clear the Dim Screen checkbox.4. Press the key > Save.Turn on bedside clock modeYou can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls ormessages.1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Enter Bedside Mode.To turn off bedside clock mode, press the key.Use the stopwatch1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Stopwatch.3. Click the start/stop icon.• To record lap times, click the lap icon.• To stop timing, click the start/stop icon again.• To send the results in a message, press the key > Send Results. Click a message type.Use the timer1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Timer.3. Press the key > Set Timer.4. Set the time.5. Click OK.• To start or stop the timer, click the start/stop icon.• To reset the timer, click the reset icon.The timer continues to count down after you exit the Clock application.Change timer notification options1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Options.3. In the Countdown Timer section, change the Timer Tone, Volume, or Vibration fields.4. Press the key > Save.User Guide Clock193

Troubleshooting: ClockThe time on my smartphone isn't correct1. On the Home screen or in the Applications folder, click the Clock icon.2. Press the key > Set Time.3. Try one of the following actions:•If the Update Time field is set to Automatic, press the key > Update Time.• If you've traveled to a different time zone, set the Time Zone field to display the correct time zone.• If you're in a region that has recently made changes to daylight saving time or has switched to a different time zone,you might need to update the time zone data on your BlackBerry® smartphone. To update the time zone data, pressthe key > Get Time Zone Updates. For this feature to be supported, your wireless service plan must include dataservices (such as email messages or browser service). If your email account uses a BlackBerry® Enterprise Server, youmight not be able update your time zone data. For more information, contact your administrator.Related informationDisplay a second time zone on the clock, 191Set the date and time, 191User Guide Clock194

Tasks and memosCreate a task or memoYou can create tasks in the Tasks application or Calendar application, and you can make any of your tasks visible in thecalendar.1. On the Home screen, click the Calendar icon, or in the Applications folder, click the Tasks icon or MemoPad icon.• To create a task in the Calendar application, press the key > New. Type the task title and fill in the details, such asthe due date and recurrence.• To create a task in the Tasks application, click Add Task. Type the task title and fill in the details, such as the due dateand recurrence.• To create a memo, click New Memo. Type a title and the memo.2. Press the key > Save.Send a task or memo1. On the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.2. Highlight a task or memo.3. Press the key > Forward As.4. Click a message type.Change or delete a task or memoOn the Home screen or in the Applications folder, click the Tasks icon or MemoPad icon.•To change the task or memo, click it. Change the task or memo information. Press the key > Save.•To delete the task or memo, highlight it. Press the key > Delete.Change the status of a task1. On the Home screen or in the Applications folder, click the Tasks icon.2. Highlight a task.3. Press the key.• To mark the task as complete, click Mark Completed.•To mark the task as deferred, in progress, or waiting, click Open. Change the Status field. Press the key > Save.User Guide Tasks and memos195

Hide completed tasks1. On the Home screen or in the Applications folder, click the Tasks icon.2. Press the key > Hide Completed.Show tasks in the calendar1. On the Home screen, click the Calendar icon.2. Press the key > Options > Calendar Display and Actions.3. Select the Show Tasks check box.4. Press the key > Save.Synchronizing tasks and memosAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.User Guide Tasks and memos196

Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. Formore information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181About synchronization conflicts, 84About backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using yourmedia card.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yoursmartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.User Guide Tasks and memos197

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181Synchronize organizer data over the wireless network, 174Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the synchronization tool of theBlackBerry® Desktop Software. For more information about managing conflicts that occur during organizer datasynchronization, see the Help in the BlackBerry Desktop Software.About categoriesYou can create categories to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos thatappear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® LotusNotes®, you can apply more than one category to a task on your BlackBerry® smartphone, but only one category synchronizeswith the task in Lotus Notes.Categories are shared between the contact list, the task list, and the memo list and changes that you make in one applicationare made in all applications.Categorize a contact, task, or memo1. When you are creating or changing a contact, task, or memo, press the key > Categories.2. Select the check box beside a category.3. Press the key > Save.To remove a category from a contact, task, or memo, clear the check box beside the category.Create a category for contacts, tasks, or memosYou can create categories to organize items in the Contacts application, Tasks application, and MemoPad.1. On the Home screen or in the Applications folder, click the Contacts icon, Tasks icon, or MemoPad icon.2. Press the key > Filter.3. Press the key > New.User Guide Tasks and memos198

4. Type a name for the category.5. Press the key on the keyboard.To delete a category, highlight the category. Press the key > Delete.Turn off the prompt that appears before you delete itemsYou can turn off the prompt that appears before you delete messages, call logs, contacts, calendar entries, tasks, memos, orpasswords.1. On the Home screen, click the application icon for an application that prompts you before you delete items.2. Press the key > Options.3. If necessary, click General Options.4. Clear the Confirm Delete checkbox.5. Press the key > Save.User Guide Tasks and memos199

TypingHow to: TypingTyping iconsThese icons appear in the upper-right corner of the screen when you type.CAP lock (capital letter lock) Multi-tap modeNUM lock (number lock) Current input languageAlt modeTyping basicsCopy and paste at a glanceHighlight, cut, copy, or paste text1. Press and hold the key.• To highlight text character by character, on the trackpad, slide your finger left or right.• To highlight text line by line, on the trackpad, slide your finger up or down.2. Press the key.User Guide Typing200

3. Click Cut or Copy.4. Press the key > Paste.Type a symbolPress the key. Click the symbol.Type an accent or special characterPress and hold a letter key on the keyboard and, on the trackpad, slide your finger left or right until the accented or specialcharacter appears.Clear text from a fieldIn a field that you typed text into, press the key > Clear Field.About typing input methodsThe typing input method that you use determines how you type. For example, if you are using the predictive input method,your BlackBerry® smartphone displays a list of suggested words as you type so that you do not have to type the entire word.The language that you are typing in determines the typing input methods that are available. If you are typing in a language thathas multiple typing input methods, you can switch between typing input methods when you are typing. When you are typing incertain fields such as password fields, your smartphone might automatically switch your typing input method.Type text using SureType technology1. Press the letter key once for each letter in a word.2. Do any of the following:• To select a word from the list that appears when you type and start typing a new word, highlight the word. Press the key on the keyboard.• To select an item from the list that appears when you type and continue typing the same word, click the item.• To change a letter in a word that you're typing, highlight the letter. Click the alternate letter that appears on the screen.• To change a letter in a word after you finish typing the word, click the word. Highlight the letter. Click the alternateletter that appears on the screen.For example, to type run, you would press the R key once, the U key once, and so on until run appears in the list. You wouldthen highlight run and press the key.Type text using multi-tapDo any of the following:• To type the first letter on a key, press the letter key once.• To type the second letter on a key, press the letter key twice.User Guide Typing201

Typing input methodsChange options for typing input methods1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Change the options.5. Press the key > Save.Change your typing styleYou can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.4. Press the key > Save.Type text using the predictive input methodWhen you are typing text, do any of the following:• To select the highlighted suggestion and start typing a new word, press the key on the keyboard.• To select the highlighted suggestion and continue typing, click the word.• To ignore the suggestions, keep typing.Find more information about typing in other languagesYou can learn to type in other languages such as Chinese and Thai by reading the Typing Guides that are available online. Visitwww.blackberry.com/go/docs and search for the Typing Guide in your language.Custom dictionaryAbout the custom dictionaryYou can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the word when you checkspelling. Because SureType® technology uses the same dictionary, if you're using the Arabic or Russian input methods, wordsthat you add to your custom dictionary are displayed in the list that appears when you type.User Guide Typing202

Stop adding items to the custom dictionary automatically1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Typing checkbox.5. Change the Email field to Off.6. Press the key > Save.Add, change, or delete a word in the custom dictionaryYou can add words to the custom dictionary so that your BlackBerry® smartphone recognizes the word when you checkspelling. Because SureType® technology uses the same dictionary, if you're using the Arabic or Russian input methods, wordsthat you add to your custom dictionary are displayed in the list that appears when you type.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Custom Dictionary.• To add a word to the custom dictionary, press the key > New. Type a word or letter combination. Press the key on the keyboard.• To change a word in the custom dictionary, press the key > Edit. Change the word. Press the key on thekeyboard.•To delete a word from the custom dictionary, highlight the word. Press the key > Delete.Word SubstitutionAbout Word SubstitutionWord Substitution is designed to replace specific text that you type with preloaded Word Substitution entries. If you type textthat can be replaced with a Word Substitution entry, the text changes after you press the Space key.Your BlackBerry® smartphone has built-in Word Substitution entries that correct common mistakes. For example, WordSubstitution changes hte to the. You can create Word Substitution entries for your common typing mistakes or forabbreviations. For example, you might create a Word Substitution entry that replaces ttyl with talk to you later.Related informationChange or delete a Word Substitution entry, 204Undo a Word Substitution changeIf the Word Substitution feature changes a word that you don't want to change, you can undo the change.When you are typing, press the key twice.Turn off word substitution1. On the Home screen or in a folder, click the Options icon.User Guide Typing203

2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling checkbox.5. Press the key > Save.Create a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Word Substitution.3. Press the key > New.4. In the Replace field, type the text to replace.5. In the With field, do one of the following:• Type replacement text.• To insert a macro (for example, the current date or time), press the key > Insert Macro.6. Do one of the following:• To capitalize the entry exactly as you typed it, change the Using field to Specified Case.• To capitalize the entry according to the context, change the Using field to SmartCase.7. In the Language field, change the language.8. Press the key > Save.Change or delete a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Word Substitution.3. Highlight a Word Substitution entry.4. Press the key.•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the Word Substitution entry, click Delete.Spelling checkerYou can check spelling if your input language is set to Afrikaans, Arabic, Catalan, Croatian, Czech, Danish, Dutch, English,French, German, Greek, Hungarian, Italian, Norwegian, Portuguese, Russian, Spanish, Swedish, or Turkish.Stop displaying spelling suggestions in the list that appears when you typeBy default, if you start typing a letter combination that your BlackBerry® smartphone doesn't recognize, spelling suggestions,when available, appear in bold in the list that appears when you type.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Typing.3. For a keyboard, click Advanced Style Options.4. Clear the Spelling checkbox.5. Press the key > Save.User Guide Typing204

I can't check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian,Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,Spanish, Swedish, and Turkish.Change options for checking spellingYou can change the type and length of words that the spelling checker includes when checking spelling. For example, you mightnot want the spelling checker to include acronyms or one-letter words. You can also set your BlackBerry® smartphone to checkspelling automatically before you send an email.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Spell Check.3. Change one or more options.4. Press the key > Save.Check spellingYou can check spelling in messages, calendar entries, tasks, or memos that you create.1. Press the key > Check Spelling.2. Do any of the following:• To accept the suggested spelling, click a word in the list that appears.• To ignore the suggested spelling, press the key.• To ignore all instances of the suggested spelling, press the key > Ignore All.• To add the word to the custom dictionary, press the key > Add To Dictionary.• To stop checking spelling, press the key > Cancel Spell Check.Troubleshooting: TypingI can't check spellingYou can check only the spelling of text that you type. You can check spelling in English, Afrikaans, Arabic, Catalan, Croatian,Czech, Danish, Dutch, French, German, Greek, Hebrew, Hungarian, Italian, Norwegian, Polish, Portuguese, Romanian, Russian,Spanish, Swedish, and Turkish.User Guide Typing205

I have no Advanced Style OptionsIf you changed your smartphone typing style to Direct, Advanced Style Options isn't available.If you change your smartphone typing style back to a typing style other than Direct, Advanced Style Options becomes availableagain.User Guide Typing206

KeyboardHow to: KeyboardShow or hide the keyboard hide barBy default, a bar above the touch screen keyboard allows you to quickly hide the touch screen keyboard. You can change youroptions to show or hide the bar.1. On the home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Select or clear the Enable Virtual Keyboard Hide Bar checkbox.4. Press the key > Save.Assign an application to a convenience keyYour BlackBerry® smartphone has a convenience key on the side of the smartphone. Depending on your theme, you might notbe able to change the application that is assigned to a convenience key.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Convenience Key.3. Change the Convenience Key Opens field.4. Press the key > Save.Change the default currency symbol1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Change the Currency Key field.4. Press the key > Save.Set the cursor speed1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Keyboard.3. Change the Key Rate field.4. Press the key > Save.Turn on key tones1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Keyboard.User Guide Keyboard207

3. Select the Key Tone checkbox.4. Press the key > Save.Set the trackpad sensitivityYou can set how the trackpad responds to your touch. A high sensitivity level requires less pressure than a lower sensitivitylevel.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Trackpad Sensitivity.3. Change the Horizontal Sensitivity field and Vertical Sensitivity field.4. Press the key > Save.Turn off trackpad sounds1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Trackpad Sensitivity.3. Clear the Audible Roll checkbox.4. Press the key > Save.To turn on trackpad sounds again, select the Audible Roll checkbox.Troubleshooting: KeyboardNo application opens when I press a Convenience keyTry the following:• If you haven't done so, assign an application to the key.• Verify that you didn't delete the application that you assigned to the key.User Guide Keyboard208

LanguageHow to: LanguageAbout typing input languagesYou can set a typing input language to use when you type. The typing input language can be different from the displaylanguage. When you set a typing input language, AutoText and other typing options change to the selected language. Forexample, you might use your BlackBerry® smartphone in French, but type messages in English.Add a display languageYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download theBlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option foryour computer.Connect your smartphone to your computer and open the BlackBerry Desktop Software.For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.Delete a languageYou can delete languages that you don't use to increase the amount of storage space available.1. On the home screen, click the Setup icon.2. Click Languages > Manage Languages.3. Select the languages you want to keep.4. Click Update.Any languages that you don't select are deleted from your BlackBerry® smartphone.Change the language1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Language and Method.• To change the display language, change the Display Language field.• To change the typing language, change the Typing Language field.• To change the language for voice commands, change the Voice Dialing Language field.3. Press the key > Save.User Guide Language209

Use a shortcut for switching typing input languages when you're typing1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Language and Method.• To switch the typing input language by holding the key and pressing the key, change the Shortcut Keysfield to Alt-Enter.• To switch the typing input language by holding the key and pressing the Space key, change the Shortcut Keysfield to Shift-Space.3. Press the key > Save.To turn off the shortcut for switching typing input languages, change the Shortcut Keys field to None.Troubleshooting: LanguageSome characters don't appear correctly on my smartphoneThe BlackBerry® Enterprise Server or BlackBerry® Internet Service that's associated with your BlackBerry smartphone might notsupport the characters. For more information, contact your wireless service provider or administrator.I can't find a display language on my smartphoneYou can use the BlackBerry® Desktop Software to add a display language to your BlackBerry smartphone. To download theBlackBerry Desktop Software, from your computer, visit www.blackberry.com/desktop and select the appropriate option foryour computer.• Connect your smartphone to your computer and open the BlackBerry Desktop Software.For more information about adding applications and display languages, see the Help in the BlackBerry Desktop Software.User Guide Language210

Screen displayHow to: Screen displayUse a picture as your smartphone wallpaper1. On the Home screen, click the Media icon > Pictures icon.2. Browse to a picture.3. Press the key > Set As Wallpaper.Related informationMy display changed, 214Set options for backlighting1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Do any of the following:• To change the brightness of the backlight for the screen, change the Backlight Brightness field.• To change the length of time that the backlight stays on when you're not touching your BlackBerry® smartphone,change the Backlight Timeout field.• To stop the backlight from adjusting to lighting conditions, clear the Automatically Dim Backlight checkbox.4. Press the key > Save.Related informationThe screen turns off, 36Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Organizing applications on the Home screenAbout organizing application iconsApplication icons can appear on the Home screen or in folders on the Home screen. If you cannot see all your application icons,they might be hidden. You can make all your application icons visible on the Home screen or in folders by selecting Show AllIcons from the Home screen menu.User Guide Screen display211

You can reorder application icons to change which icons appear first on the Home screen. You can also create and deletefolders, change the folder icon style for folders that you create, and move application icons into folders and out of folders.You can also select which panels appear on the Home screen by selecting Manage Panels from the Home screen menu.Show, hide, or find an application iconDepending on your theme, you might not be able to hide some application icons.On the Home screen or in a folder, do any of the following:• To see all your application icons, on the navigation bar, click All.• To hide an application icon, highlight the icon. Press the key > Hide Icon. If the icon appears in other panels, youcan hide the icon in all panels or in the current panel only.• To show all hidden application icons, press the key > Show All Icons.• To stop hiding an application icon, highlight the icon. Press the key > Hide Icon. A check mark should not appearbeside the Hide Icon field.Related informationMy display changed, 214Move an application icon1. On the Home screen or in an application folder, highlight an application icon.2. Press the key.• To move the application icon to a different location on the Home screen, click Move. Click the new location.• To move the application icon into an application folder, click Move To Folder. Click an application folder.• To move the application icon out of an application folder, click Move To Folder. Click Home or an application folder.Change where apps that you download appearTo find your downloaded apps more easily, you can set them to appear in a certain folder, including folders you create.1. On the home screen, press the key > Options.2. Change the Downloads Folder field.3. Press the key > Save.Add, rename, or delete a folder on the home screenOn the home screen, do one of the following:• To add a folder, press the key > Add Folder. Type a name for the folder. Click Add.• To rename a folder, highlight a folder. Press the key > Edit Folder. Type a name for the folder. Click Save.• To delete a folder, highlight a folder. Press the key > Delete.Add a message that appears when your smartphone is locked1. On the Home screen or in a folder, click the Options icon.2. Click Display > Message on Lock Screen.User Guide Screen display212

3. Type the text that you want to appear on the screen when your smartphone is locked.4. Press the key > Save.Turn on flashing LED notification for wireless coverage1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator checkbox.4. Press the key > Save.When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.ThemesAbout themesDepending on your wireless service provider, you might be able to set a theme on your BlackBerry® smartphone that changeshow items such as applications, indicators, words, and icons appear. Themes might be preloaded on your smartphone. Youmight also be able to download themes from the BlackBerry App World™.Change themes1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. In the Theme section, click a theme.4. Click Activate.To delete a theme, click the theme. Click Delete.Related informationMy display changed, 214User Guide Screen display213

Troubleshooting: Screen displayMy display changedDepending on your theme, display options such as icons, fonts, and your home screen background might change when youswitch themes.No application opens when I press a Convenience keyTry the following:• If you haven't done so, assign an application to the key.• Verify that you didn't delete the application that you assigned to the key.The screen turns offWhen you don't use your BlackBerry® smartphone for a period of time, the screen turns off to conserve battery power. You canchange the length of time that the backlight stays on when you aren't touching your smartphone.To turn on the screen, click the trackpad or press a key.Related informationSet options for backlighting, 211User Guide Screen display214

GPS technologyDepending on your wireless service provider, this feature might not be supported.How to: GPS technologyDepending on your wireless service provider, this feature might not be supported.Turn off location aiding or location dataLocation aiding and location data, if available for your BlackBerry® smartphone, improve the performance of GPS technology,but because these features use the wireless network, your data service charges might be increased. To avoid these charges,you can turn off location aiding or location data, but it might take longer for your smartphone to get your GPS location. Formore information about data service charges, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.• To turn off location aiding, in the Location Aiding section, change the Setting field to Disabled.• To turn off location aiding while roaming, in the Location Aiding section, change the Setting field to Disabled WhileRoaming.• To turn off location data, in the Location Data section, change the Setting field to Disabled.• To turn off location data while roaming, in the Location Data section, change the Setting field to Disabled WhileRoaming.3. Press the key > Save.Turn on GPS technologyDepending on your BlackBerry® smartphone model and wireless network, this feature might not be supported.Note: The GPS options that appear on your smartphone might differ slightly from the options that appear in this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location On.4. Press the key > Save.To turn off GPS technology, change the Location Services field to Location Off.Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth®enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.User Guide GPS technology215

2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save.Prevent others from tracking your locationIf your email account uses a BlackBerry® Enterprise Server, your administrator might be able to track the location of yourBlackBerry smartphone. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the Location Services field to Location Off.4. Press the key > Save.Get your GPS locationDepending on your wireless service provider and wireless network, this feature might not be supported. Your BlackBerry®smartphone must have an internal GPS receiver or be paired with a Bluetooth® enabled GPS receiver to perform this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Press the key > Refresh Location.The longitude and latitude coordinates for your current location appear.Troubleshooting: GPS technologyDepending on your wireless service provider, this feature might not be supported.I can't use GPS technologyDepending on your wireless service provider, this feature might not be supported.If you are outdoors, move away from buildings and expose your BlackBerry® smartphone to open sky. If you are indoors, moveclose to a window.If you have paired your smartphone with a Bluetooth® enabled GPS receiver, verify that the Bluetooth enabled GPS receiver isturned on. If you are using GPS technology for the first time, wait a short period of time for your smartphone to get your GPSlocation.User Guide GPS technology216

MapsHow to: MapsPan a mapTo pan a map, your BlackBerry® smartphone must be in pan mode and not zoom mode. The mode that your smartphone is in isdisplayed at the top of the map.1. On the Home screen, click the Maps icon.2. If your smartphone is in zoom mode, press the key > Pan Mode.3. On the trackpad, slide your finger in any direction.Zoom in to or out from a mapTo zoom in to or out from a map, your BlackBerry® smartphone must be in zoom mode and not pan mode. The mode that yoursmartphone is in is displayed at the top of the map.1. On the Home screen, click the Maps icon.2. If your smartphone is in pan mode, press the key > Zoom Mode.3. Do one of the following:• To zoom in, on the trackpad, slide your finger up.• To zoom to a point on a map, press the key > Zoom to Point.• To zoom out, on the trackpad, slide your finger down.View a location on a map1. On the Home screen, click the Maps icon.2. Press the key > Find a Location.• To search for a point of interest such as a business or landmark, in the Find a store, café, etc. field, type the informationfor the point of interest. Highlight the point of interest.• To view a new location, in the Find an address field, type an address. Highlight the location.• To view a location for a contact, in the Find a store, café, etc. field, type the contact name. Highlight the contactinformation.• To view a favorite location, in the Favorites section, highlight the location.3. Press the key > View on Map.If you are viewing a location other than your current location, to get directions to this location from your current location,press the key > Navigate to Here. Your BlackBerry® smartphone must have an internal GPS receiver or be paired with aBluetooth® enabled GPS receiver to perform this task.User Guide Maps217

View an address on a map using a linkWhen your BlackBerry® smartphone recognizes an address in certain applications, such as instant messaging applications orthe MemoPad, your smartphone underlines the address.1. Highlight an underlined address.2. Press the key > View on Map.View a list of points of interest near a locationYou can search for points of interest such as businesses or landmarks. For example, you might search for coffee shops nearyour current location.1. On the Home screen, click the Maps icon.2. Press the key > Find Location.3. In the Find a store, café, etc. field, type the point of interest information.4. Press the key on the keyboard.5. Press the key > View All on Map.View contact information for a point of interestPoints of interest are displayed on maps as location markers.1. On the Home screen, click the Maps icon.2. Press the key > Find Location.3. In the Find a store, café, etc. field, type information for a point of interest.4. Highlight the location.5. Press the key > Display Details.Add a location to your list of favorites1. On the Home screen, click the Maps icon.2. View a location on a map.3. Press the key > Add as Favorite > OK.To view the list of your favorite locations, press the key > Favorites.Change the information for a location in your list of favorites1. On the Home screen, click the Maps icon.2. Press the key > Favorites.3. Highlight a location.4. Press the key > Edit Favorite.5. Do any of the following:User Guide Maps218

• In the Label field, type a new name for the location.• In the Description field, type a description of the location.6. Click OK.Delete a location from your list of favorites1. On the Home screen, click the Maps icon.2. Press the key > Favorites.3. Highlight a location.4. Press the key > Remove as Favorite.5. Click Yes.Get directions1. On the Home screen, click the Maps icon.2. Press the key > Get Directions.3. Do one of the following to specify a starting location:• To specify your current location, if your BlackBerry® smartphone has an internal GPS receiver or is paired with aBluetooth® enabled GPS receiver, set the Start field to My Location.• To specify the location that you are currently viewing on a map, set the Start field to Use center of map. If you areviewing a favorite location, click the location address.• To specify a new location by selecting the location on a map, set the Start field to Select from map. Click the locationon the map.• To specify a point of interest, such as a business or a landmark, set the Start field to Find Location. In the Find a store,café, etc. field, type the information for the point of interest. Press the key on the keyboard. Click a point ofinterest.• To specify a contact's address, set the Start field to Find Location. In the Find a store, café, etc. field, type the contact'sname. Click the contact.• To specify a new location by typing the address, set the Start field to Find Location. In the Find an address field, typethe address. Press the key on the keyboard. Click the location.• To specify a favorite location, set the Start field to From Favorites. In the list, click a favorite location.4. Repeat step 3 to specify an ending location.5. To change the route options, click Route Options. Select the Fastest or Shortest option. Select or clear the checkbox besideone or more route options. Click OK.6. Click Search.Send a locationYou can send a location as a message, for example, in an email or instant message. The message that you send includes a linkto the location so that the recipient can view the location on a map.1. Do one of the following:• To send a location you are viewing on a map, press the key.User Guide Maps219

• To send a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Send Location.3. Click a message type.Copy a location1. Do one of the following:• To copy a location you are viewing on a map, press the key.• To copy a location that's in a list, such as your list of favorite locations, go to the list. Highlight the location. Press the key.2. Click Copy Location.To paste the location, press the key > Paste.Clear a mapWhen you clear a map, any route information displayed on the map no longer appears.1. On the Home screen, click the Maps icon.2. On a map, press the > Clear Map.Set the GPS receiver that you use to track your movementTo perform this task, if you don't have an internal GPS receiver, you must pair your BlackBerry® smartphone with a Bluetooth®enabled GPS receiver.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Location Settings.3. Change the GPS Data Source field.4. Press the key > Save.Keep backlighting on when you track your movementBy default, backlighting turns off automatically after a specified time to conserve battery power. You can change map optionsso that backlighting remains on when you track your movement unless the battery power level drops below a specifiedpercentage.1. On the Home screen, click the Maps icon.2. Press the key > Options.3. Change the Backlight Timeout When Battery Level field.4. Press the key > Save.Related informationSet options for backlighting, 211User Guide Maps220

Change the font settings for mapsIf you change the font settings for maps, your font settings for all other applications do not change.1. On a map, press the key > Options.2. Click Global Map Options.3. Perform any of the following actions:• Change the Default Font Family field.• Change the Minimum Font Size field.4. Press the key > Save.Change the units of measure for maps1. On a map, press the key > Options.2. Click Global Map Options.3. Change the System of Measurement field.4. Press the key > Save.Change the display language for mapsIf you change your display language for maps, the display language settings for all other applications do not change.1. On a map, press the key > Options.2. Click Global Map Options.3. Do one of the following:• To view text on maps only in English, change the Map Display Language field to English.• To view text on maps in the language of the location you are viewing, change the Map Display Language field toInternational.4. Press the key > Save.Troubleshooting: MapsSome features aren't available on my smartphoneThe availability of certain features on your BlackBerry® smartphone might be affected by items such as your smartphone modeland wireless service plan.Depending on your messaging service plan, some features or options might not be available in the message options on theEmail Preferences screen.User Guide Maps221

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or mightprevent you from using some features or options. If your administrator has set an option for you, a lock indicator appearsbeside the option field.For more information about the features that are available on your smartphone, contact your wireless service provider oradministrator, or visit www.blackberry.com/go/devices.User Guide Maps222

ApplicationsHow to: ApplicationsAbout multitaskingYour BlackBerry® smartphone supports multitasking, which allows you to run more than one application at a time. During acall, for example, you might want to switch to the Calendar application to view your appointments or switch to the Contactsapplication to look up a contact. While you are playing a song, you might want to switch to the Messages application to reply toa message.There are also shortcuts for most applications that can help you to perform common tasks quickly.Note: The more applications that you have running, the more storage space and battery power your smartphone uses. Tooptimize the performance of your smartphone, try to close applications when you are finished with them.Related informationClose an app so that it is not running in the background, 224Keep an application running in the background and switch to another application, 224Create a BlackBerry IDWhen you create a BlackBerry® ID, you can use any email address for your BlackBerry ID; you do not have to use an emailaddress that you have added to your BlackBerry smartphone.1. Do one of the following:• From a computer, visit www.blackberry.com/blackberryid. Click Register for a BlackBerry ID.• If you are prompted on your smartphone, click Create New.2. Complete the instructions on the screen.Change your BlackBerry ID informationYou can change your user name, display name, security question and answer, and password.1. On the Home screen or in a folder, click the Options icon.2. Click Device > BlackBerry ID.3. Change the fields.4. Press the key > Save.You can also change your BlackBerry ID information from a computer, by going to www.blackberry.com/blackberryid.User Guide Applications223

Keep an application running in the background and switch to anotherapplication•To switch to another application, press and hold the key until the application switcher appears. Click an applicationicon. If the application icon that you want doesn't appear, click the Home icon and navigate to the application icon thatyou are looking for.•To return to the Home screen if you are not on a call, press the key.•To return to the Home screen if you are on call, press and hold the key until the application switcher appears. Clickthe Home icon.Note: If you press the key while you are on a call, you will end the call even if you have switched to another application.Related informationClose an app so that it is not running in the background, 224About multitasking, 223Close an app so that it is not running in the backgroundTo optimize the performance of your BlackBerry® smartphone, try to close apps when you are finished with them.1. To see which applications are running, press and hold the key until the application switcher appears.2. Click an application icon.3. In the app, do one of the following:• Press the key > Close.• Press the key. If necessary, continue to press the key until the home screen appears.Related informationKeep an application running in the background and switch to another application, 224About multitasking, 223Require your smartphone password before adding an appTo perform this task, you must have set a BlackBerry® smartphone password.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Prompt on Application Install check box.4. Press the key > Save.View properties for an application1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Click an application.User Guide Applications224

Delete an applicationIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to delete someapplications. For more information, contact your administrator.1. On the Home screen or in a folder, highlight an application icon.2. Press the key > Delete.View the size of an application database1. On the Home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.3. Press the key > Database Sizes.Troubleshooting: ApplicationsI can't add, update, or return to the previous version of an appIf your email account uses a BlackBerry® Enterprise Server, your organization might not permit you to add or updatesmartphone apps. For more information, contact your administrator.Try the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that your smartphone has enough storage space to add or update the app.I deleted an app that I want backIf you delete an app that you downloaded, you might be able to restore the app to your BlackBerry® smartphone.Try one of the following:• If you downloaded the app from the BlackBerry App World™ storefront, on the Home screen, click the BlackBerry AppWorld icon. Press the key > Help.• If you downloaded the app with the BlackBerry® Desktop Software, for more information about restoring apps, see theHelp in the BlackBerry Desktop Software.• If you downloaded the app from your wireless service provider or a third-party organization, for more information aboutrestoring the app, contact your wireless service provider or the third-party organization.Error messages: BlackBerry Device Software"App" or "JVM" might appear before an error message. For example, "JVM Error 101" or "App Error 200."User Guide Applications225

Error message and cause Possible solutionError 101: Application errorError 102: Java file errorError 106: Graphics system errorError 205: Security service errorError 502: Process terminated errorError 503: Data corruption issueError 504: Data corruption issueError 505: BlackBerry Device Softwareupdate errorError 507: Application file errorError 508: Invalid object foundError 512: System errorError 523: BlackBerry Device SoftwareerrorError 525: System errorError 526: Critical object missingError 527: Critical object missingError 529: File system corruptionError 532: Application errorError 543: Incompatible file systemError 552: Insufficient storage spaceavailable during startupError 561: Application errorError 602: Application errorError 603: Application errorTry the following actions:• Reset your BlackBerry® smartphone.• If the error message still appears after you reset your smartphone, reload yourBlackBerry® Device Software. The reload process deletes your smartphone data.Error 200: BlackBerry Device SoftwareerrorTry the following actions:• Reset your smartphone.User Guide Applications226

Error message and cause Possible solutionError 545: Incompatible file system • If the error message still appears after you reset your smartphone, reload yourBlackBerry Device Software. The reload process deletes your smartphone data.• If the error message still appears after you reload your BlackBerry DeviceSoftware, contact your wireless service provider.Error 203: Application processterminatedReset your smartphone.Error 501: Memory corruptionError 517: Hardware/software conflictError 547: Hardware or system issueContact your wireless service provider.Error 513: User attempted to reset thesmartphone after exceeding themaximum number of permittedpassword attemptsWhen this error occurs, all of your smartphone data is deleted to preventunauthorized access to your information.If your email account uses a BlackBerry® Enterprise Server, your administrator mightbe able to change options that will minimize the chance of this error messageappearing again. For more information, contact your administrator.Try the following actions:• Reload your BlackBerry Device Software. The reload process deletes yoursmartphone data.• If the error message still appears after you reload your BlackBerry DeviceSoftware, contact your wireless service provider.Error 576: IT policy issue Contact your administrator.Related informationBlackBerry Device Software, 229Getting started: Security, 0Reset your smartphone, 263Reload the BlackBerry Device Software using the BlackBerry Desktop SoftwareBefore you reload the BlackBerry® Device Software, download and install the latest version of the BlackBerry® DesktopSoftware.You may need to reload the BlackBerry Device Software to resolve a technical issue. It might take up to an hour to reload theBlackBerry Device Software. During that time, you can't disconnect your BlackBerry smartphone from your computer.Note: You might not be able to back up your smartphone data if you are reloading the BlackBerry Device Software to resolve atechnical issue, such as an application error.1. Connect your smartphone to your computer.User Guide Applications227

2. Open the BlackBerry Desktop Software.3. In the BlackBerry Desktop Software, click Update.4. To download the most recent version of your BlackBerry Device Software, click Get update.5. Do any of the following:• To keep a backup file of your smartphone data and settings, select the Back up your device data checkbox. This backupfile is restored to your smartphone after the software reload finishes. If you don't back up your data, your smartphonedata, settings, and email messages are deleted from your smartphone when you reload the software.• To encrypt your backup data, click Encrypt backup file.• If you want to receive an email when an updated version of the BlackBerry Device Software is available, select theEmail me when new versions are available checkbox.6. Click Install update.Related informationAbout updating the BlackBerry Device Software, 229User Guide Applications228

BlackBerry Device SoftwareHow to: BlackBerry Device SoftwareAbout updating the BlackBerry Device SoftwareYou might want to update your BlackBerry® Device Software for one of the following reasons:• To access new applications and features• To resolve a technical issue• Your wireless service provider requires you to update the BlackBerry Device SoftwareThe duration of the update process can range from 15 minutes to 2 hours, depending on the type of update, the amount ofsmartphone data, and the number of applications on your BlackBerry smartphone. You cannot use your smartphone or makeemergency calls when the update is in progress. Do not remove the battery while the update is in progress.Over the wireless networkYou can update your BlackBerry Device Software over the wireless network if a Software Update icon appears on the homescreen of your smartphone. You can also check for updates manually through the smartphone options. The available updatemight be a complete software update, or a partial software update only. If the available update is a complete software update,your smartphone data is backed up on your smartphone and restored during the installation process. Your wireless serviceprovider or administrator might not allow you to update the BlackBerry Device Software over the wireless network, or mightnot allow you to update it when there is a greater volume of network traffic. Depending on your wireless service provider,extra fees might apply when you download the update to your smartphone.From a websiteYou can update your BlackBerry Device Software by connecting your smartphone to your computer and visitingwww.blackberry.com/update. If your work email account uses a BlackBerry® Enterprise Server, your administrator might notallow you to update the BlackBerry Device Software from a website.Using the BlackBerry Desktop SoftwareIf you have the BlackBerry Desktop Software installed on your computer, you can update your BlackBerry Device Software fromyour computer. For more information about updating the BlackBerry Device Software from your computer, see the Help in theBlackBerry Desktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Update the BlackBerry Device Software from a websiteIf your email account uses a BlackBerry® Enterprise Server you might not be able to perform this task. Check with youradministrator for BlackBerry® Device Software updates that have been approved for use in your organization.User Guide BlackBerry Device Software229

Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. From your computer, visit www.blackberry.com/update.2. Click Check for Updates.3. Connect your BlackBerry smartphone to your computer.4. Complete the instructions on the screen.Related informationAbout backing up and restoring smartphone data, 173My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232Update the BlackBerry Device Software using the BlackBerry DesktopSoftwareResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Connect your BlackBerry® smartphone to your computer and open the BlackBerry® Desktop Software. For more information,see the Help in the BlackBerry Desktop Software.Related informationAbout backing up and restoring smartphone data, 173My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232Update the BlackBerry Device Software over the wireless networkYou can use your BlackBerry® smartphone when you download the BlackBerry® Device Software but not while you install thesoftware. During the installation process, your smartphone might reset or display a white screen. If encryption is turned on,you might need to type your password at various times during the installation process.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. On the home screen, click the icon. If you don't have the icon, on the home screen or in a folder, click theOptions icon. Click Device > Software Updates.2. Complete the instructions on the screen.Related informationAbout backing up and restoring smartphone data, 173I can't update the BlackBerry Device Software over the wireless network, 232My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232User Guide BlackBerry Device Software230

Downgrade or return to the previous version of the BlackBerry DeviceSoftware over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates.• If you recently updated your BlackBerry® Device Software, to return to the previous software version, press the key > View Result > Downgrade.• To downgrade to an earlier software version, scroll to a software version that the icon appears beside. ClickPerform Downgrade. Follow the instructions on the screen.Delete the previous version of the BlackBerry Device SoftwareDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.If you recently updated your BlackBerry® Device Software over the wireless network, the previous version of your softwaremight be temporarily stored on your BlackBerry smartphone. To increase the amount of application storage on yoursmartphone, you can delete the previous version.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Software Updates.3. Press the key > View Result.4. Press the key > Delete Downgrade Data.Related informationI can't update the BlackBerry Device Software over the wireless network, 232My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232Hide or show an optional BlackBerry Device Software updateDepending on the options that your wireless service provider or administrator sets, you might not be able to perform this task.If a BlackBerry® Device Software update is optional, you can hide the update on the Software Updates screen and hide theSoftware Update icon. Mandatory updates can't be hidden.1. On the home screen or in a folder, click the Options icon.2. Click Device > Software Updates.• To hide an optional update, highlight a software version. Press the key > Hide.• To show all hidden updates, press the key > Show All.Related informationI can't update the BlackBerry Device Software over the wireless network, 232My smartphone doesn't have enough available storage space to update the BlackBerry Device Software, 232User Guide BlackBerry Device Software231

Find your smartphone model number and version of the BlackBerry DeviceSoftwareDo one of the following:• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.• If supported by your input language, in a message or memo, type myver followed by a space.Troubleshooting: BlackBerry Device SoftwareI can't update the BlackBerry Device Software over the wireless networkDepending on the options that your wireless service provider or administrator sets, you might not be able to update yourBlackBerry® Device Software over the wireless network.Try the following actions:• Verify that your BlackBerry smartphone is connected to a wireless network.• Verify that your smartphone has enough application storage to update the BlackBerry Device Software.• Verify that you're not roaming outside of your wireless service provider's wireless coverage area. Depending on yourwireless service provider, you might not be able to update your BlackBerry Device Software when roaming. For moreinformation, contact your wireless service provider.• Try to update your BlackBerry Device Software over the wireless network at a later time. Depending on your wirelessservice provider, you might not be able to update your BlackBerry Device Software at certain times of the day, when thereis a greater volume of network traffic.• Try visiting your wireless service provider's website, as you might be able to update your BlackBerry Device Software fromthe website.My smartphone doesn't have enough available storage space to updatethe BlackBerry Device SoftwareTry the following actions:• Delete display languages, themes, or third-party applications that you don't use.• Delete messages and calendar entries that you don't need.• Delete browsing information.User Guide BlackBerry Device Software232

Manage ConnectionsMobile networkHow to: Mobile networkManage Connections at a glanceCheck what wireless networks your smartphone connects toYou can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visitingwww.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do notreflect network connections, only the ability of your smartphone model to connect to those networks.1. On the home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the bracketsafter your smartphone model.For more information about the wireless networks that your smartphone connects to, see the Safety and Product Informationbooklet for your smartphone.Related informationI can't connect to a GSM or UMTS network, 0User Guide Manage Connections233

Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to a Wi-Fi network, 246I can't connect to the mobile network, 238I can't connect to a Wi-Fi network, 246Turn on or turn off airplane modeYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on airplane mode, click All Off.• To turn off airplane mode, click Restore Connections.Related informationTurn on or turn off a network connection, 234Turn on or turn off data service or set roaming options, 235Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.RoamingAbout roaming and international roamingIn most cases, your BlackBerry® smartphone automatically connects to the appropriate wireless network when you traveloutside your wireless service provider's coverage area. Sometimes you might have to provide login information before you canaccess a wireless network. When you roam, a triangular roaming indicator appears at the top of the Home screen.If your smartphone requires a SIM card, your wireless service provider might need to set up your SIM card with roamingservices before you can roam.If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, you mightneed to get a SIM card that is set up for international roaming from your wireless service provider. Your phone number staysthe same when you travel internationally.For more information about roaming and roaming fees, contact your wireless service provider.User Guide Manage Connections234

Switch wireless networks manuallyTo perform this task, your wireless service plan must include this service and your BlackBerry® smartphone must be connectedto a GSM® or UMTS® network.Your smartphone is designed to switch to an appropriate wireless network automatically when you travel.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Network Selection Mode field to Manual.4. Click a wireless network.5. Press the key > Close.To connect to your wireless service provider's wireless network again, change the Network Selection Mode field to Automatic.Related informationI can't connect to the mobile network, 238Turn on or turn off data service or set roaming optionsDepending on your wireless service plan, you might be able to turn off data service (email messages, PIN messages, textmessages with attachments, and browser service) on your BlackBerry® smartphone so that only phone and basic textmessaging are available. You can also set your smartphone to turn off data services when roaming, which might prevent youfrom receiving additional roaming charges. For more information, contact your wireless service provider.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Do one of the following:• To turn on or turn off data service, change the Data Services field.• To turn on or turn off data service when roaming, change the While Roaming field.• To receive a prompt when roaming that allows you to turn on or turn off data service, change the While Roaming fieldto Prompt.4. Press the key > Close.Related informationI can't connect to the mobile network, 238Data service unavailable, 239Preferred wireless network listAbout the preferred wireless network listYour wireless service provider might have agreements with other wireless service providers that permit you to use theirservices when you are traveling. You can use the preferred wireless network list to control the order in which your BlackBerry®smartphone uses these other wireless networks.User Guide Manage Connections235

Your smartphone tries to connect to a wireless network based on the order in which the wireless networks appear in yourpreferred wireless network list. When you travel, your smartphone scans for the wireless networks on this list first. If nowireless network on the list is available, your smartphone is designed to connect to another available wireless networkautomatically.Note: Extra fees usually apply when you roam. For more information about roaming fees, contact your wireless serviceprovider.Add a wireless network to the preferred wireless network listTo perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Press the key > My Preferred Network List.4. Press the key > Add Network.• To scan for a wireless network to add, click Select From Available Networks. Click a wireless network. Click SelectNetwork.• To scan for a wireless network that is already known to your smartphone, click Select From Known Networks. Click awireless network. Click Select Network.• To add a wireless network, click Manual Entry. Set the priority for the wireless network. Type the MCC and MNC.5. Press the key > Close.Related informationI can't connect to a GSM or UMTS network, 0Delete a wireless network from the preferred wireless network listTo perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Delete.6. Press the key > Close.Change the order of preferred networksTo perform this task, your BlackBerry® smartphone must be connected to a GSM® or UMTS® network.Depending on your wireless service plan, this feature might not be supported. Your smartphone connects to networks basedon the order that they appear in the preferred network list.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.User Guide Manage Connections236

2. Click Networks and Connections > Mobile Network.3. Press the key > My Preferred Network List.4. Highlight a wireless network.5. Press the key > Move.6. Click the new location.7. Press the key > Close.Change the connection speed for the wireless networkA faster connection speed requires more battery power.Depending on your wireless service provider, you might not be able to change the connection speed for the wireless network.1. On the Home screen, click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Network Mode field.4. Press the key > Close.Related informationI can't connect to the mobile network, 238Turn on flashing LED notification for wireless coverage1. On the home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Select the LED Coverage Indicator checkbox.4. Press the key > Save.When your BlackBerry® smartphone is connected to the wireless network, the LED light flashes green.To turn off the wireless coverage notification, clear the LED Coverage Indicator checkbox.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are usingyour BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.Indicator DescriptionProvides information about the strength of the wireless signal. Three or more barsindicate a strong signal. A reduced signal display might indicate increased poweroutput from your smartphone as it attempts to connect to a weak signal.User Guide Manage Connections237

Indicator Description3G , 4G , H+ , EDGE, GPRS, NXTL,MIKE, or NTWKYou are connected to a mobile network and you can access features such as emailmessaging and Internet browsing. If you do not see one of the indicators, you mightbe in an area of reduced wireless coverage where some features are not available(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services suchas email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry servicessuch as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetoothenabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetoothenabled device.Your NFC connection is turned on.Related informationAbout emergency calls and Emergency Callback Mode, 55Troubleshooting: Mobile networkI can't connect to the mobile networkTry the following actions:• If your BlackBerry® smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly.• If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verifythat your smartphone is in global roaming mode and that your SIM card is inserted in your smartphone correctly.• Verify that you turned on the connection to the wireless network.• Verify that you're connected to your wireless service provider's network. If you switched wireless networks manually, yoursmartphone remains connected to that wireless network until you select your wireless service provider's network again.• If you set a specific speed for wireless network connections, verify that you're in a wireless coverage area that supports theconnection speed.• If you have a Wi-Fi® enabled smartphone and your wireless service provider supports UMA, verify that your connectionpreference isn't set to Wi-Fi Only.User Guide Manage Connections238

Related informationTurn on or turn off a network connection, 234Switch wireless networks manually, 235Turn on or turn off data service or set roaming options, 235Turn on or turn off a network connection, 234Error messagesData service unavailableDescriptionThis message appears when you don't have access to data services on your BlackBerry® smartphone.Possible solutionsTry the following actions:• Verify that you're in a wireless coverage area.• Verify that the data service on your smartphone is turned on.• If you're roaming, verify that you can access data services while you roam.Related informationTurn on or turn off data service or set roaming options, 235Wi-Fi technologyDepending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported.How to: Wi-Fi technologyCheck what wireless networks your smartphone connects toYou can check the types of networks your BlackBerry® smartphone can connect to on your smartphone, as well as by visitingwww.blackberry.com/go/devices to see feature specifications for your smartphone model. The types of networks listed do notreflect network connections, only the ability of your smartphone model to connect to those networks.1. On the home screen or in a folder, click the Options icon.2. Click Device > About Device Versions. The types of networks your smartphone can connect to are listed in the bracketsafter your smartphone model.For more information about the wireless networks that your smartphone connects to, see the Safety and Product Informationbooklet for your smartphone.Related informationI can't connect to a GSM or UMTS network, 0User Guide Manage Connections239

Turn on or turn off a network connectionYou should keep network connections turned off in certain places, such as on an airplane or in a hospital. For moreinformation, see the Safety and Product Information booklet for your BlackBerry® smartphone.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on a network connection, select the checkbox beside a connection type.• To turn off a network connection, clear the checkbox beside a connection type.• To turn on the network connections that were turned on previously, click Restore Connections.Related informationI can't connect to a Wi-Fi network, 246I can't connect to the mobile network, 238I can't connect to a Wi-Fi network, 246Check the status of network connections and services1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Services Status.Connect to a Wi-Fi networkAbout connecting to a Wi-Fi networkWith Wi-Fi® technology, your BlackBerry® smartphone can access the Internet by connecting to a wireless router or wirelessaccess point at your home, work, or in a hotspot area. Your smartphone uses the Wi-Fi network instead of the mobile networkto visit webpages, send and receive email messages, and so on. When you connect to the Internet with a Wi-Fi network, youmight avoid data charges that are associated with using your mobile network, and, in many cases, the connection speed isfaster.Hotspots are available in many public places, such as libraries, airports, hotels, coffee shops, and so on. Some hotspots are freeto use, while others require payment. Your wireless service provider might provide an application for your smartphone thatallows you to log in to a hotspot. If you do not have an application on your smartphone, you might have to set up your ownaccount online and log in manually.If you have an access point or router that supports Wi-Fi Protected Setup™, you can connect to it using Wi-Fi Protected Setup.When you connect to a Wi-Fi network, your smartphone saves the connection information so that the next time that you arewithin range of that network, your smartphone connects to it automatically.Connect to a Wi-Fi network1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Wi-Fi Network.3. If you want to connect to a public hotspot or to a Wi-Fi® network that does not require authentication, select the ShowOpen networks only checkbox.4. Click the Wi-Fi network that you want to connect to.User Guide Manage Connections240

5. If the Wi-Fi network requires authentication, type the password for the network.The name of the Wi-Fi network appears at the top of the home screen.Related informationI can't connect to a Wi-Fi network, 246Connect to a Wi-Fi network using Wi-Fi Protected SetupIf your wireless router or wireless access point includes Wi-Fi Protected Setup™, you can quickly connect to a Wi-Fi® networkwithout entering a long password.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect.• To use the Wi-Fi Protected Setup button on your router or access point, click Press Button on Router. On your router oraccess point, press the Wi-Fi Protected Setup button. On your BlackBerry® smartphone, click Start.• To use a PIN, click Enter PIN into router. On your smartphone, click Start. Your smartphone provides you with a PIN. Onthe administration screen for your router or access point, type the PIN.Connect to a Wi-Fi network manuallyIf you know the name of the Wi-Fi® network that you want to connect to, you can manually connect to the network.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Other Ways to Connect > Manually Connect to Network.3. In the SSID field, type the name of the Wi-Fi network.4. Click Next.5. In the Security Type field, click the Wi-Fi network security type and specify any requested information.6. Click Save and Connect.Related informationOptions for saved Wi-Fi networks, 242I can't connect to a Wi-Fi network, 246Saved Wi-Fi networksChange, move, or delete a saved Wi-Fi network1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Set Up Wi-Fi > Saved Wi-Fi Networks.3. Highlight a saved Wi-Fi® network.4. Press the key.• To change options for the saved network, click Edit. Change the options. Click Save.• To move the saved network and change the order that your BlackBerry® smartphone tries to connect to your savednetworks, click Move. Click a new location.• To delete the saved network, click Delete.Related informationUser Guide Manage Connections241

Option DescriptionPrimary DNS Type the primary DNS that your smartphone should connect to.Secondary DNS Type the secondary DNS that your smartphone should connect to.Default gatewayaddressType the default gateway IP address that your smartphone should connect to.Domain suffix Type the domain that your smartphone uses to resolve host names into IP addresses.WEP optionsThese options appear if you choose the WEP security type.Option DescriptionSelect WEP key Set the type of WEP key for the Wi-Fi network.WEP key Type the WEP key for the Wi-Fi network in hexadecimal format.WPA/WPA2 Personal optionsThese options appear if you choose the WPA/WPA2 Personal security type.Option DescriptionPassphrase If necessary, type the WPA™ or WPA2™-Personal passphrase to connect to the Wi-Fi network.WPA/WPA2 Enterprise optionsThese options appear if you choose the WPA/WPA2 Enterprise security type.Option DescriptionEnterprise Sub-Type If necessary, set the enterprise security method for the Wi-Fi network.Username If necessary, type the user name that you use to connect to the Wi-Fi network.Password If necessary, type the password that you use to connect to the Wi-Fi network.CA certificate Set the root certificate that your smartphone should use to verify that it's connecting to the correctWi-Fi network.Client certificate Set the authentication certificate that your smartphone should use to connect to the Wi-Fi network.Inner link security If necessary, set the security protocol that the Wi-Fi network supports for its inner authenticationmethod.Token Set whether you use a hardware token to connect to the Wi-Fi network.User Guide Manage Connections243

Option DescriptionServer subject If necessary, type the server subject name that your smartphone should use to verify that it'sconnecting to the correct Wi-Fi network.Server SAN If necessary, type the server SAN that your smartphone should use to verify that it's connecting to thecorrect Wi-Fi network.Install a root certificate on your smartphoneYou might not be able to connect to some Wi-Fi® networks until you install a root certificate on your BlackBerry® smartphone.You can install the root certificate on your computer, and then use the BlackBerry® Desktop Software to synchronize the rootcertificate between your smartphone and your computer. For more information, see the Help in the BlackBerry DesktopSoftware, or contact your administrator.UMA connection settingsDepending on your wireless service provider, this feature might not be supported. For more information, contact your wirelessservice provider.About using UMA with a Wi-Fi networkUMA (also known as GAN) is designed to improve service and prevent dropped calls in areas of limited or no mobile networkcoverage by automatically switching between the mobile network and available Wi-Fi® networks. If your wireless serviceprovider supports UMA and you subscribe to this service, you might be able to make calls, visit webpages, and send andreceive email messages, PIN messages, and text messages over a Wi-Fi network.For more information about UMA, contact your wireless service provider.Change your UMA connection preferences1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Mobile Network.3. Change the Connection Preference field.4. Press the key > Save.Wi-Fi diagnostic reportsSubmit a Wi-Fi diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Email Report or PIN Report.User Guide Manage Connections244

Set options for Wi-Fi diagnostic reportsWhen you set options for Wi-Fi® diagnostic reports, if you set a default recipient, each time that you submit a Wi-Fi diagnosticreport, your BlackBerry® smartphone sends the report to that recipient. If you want to specify a recipient each time that yousubmit a report, do not set a default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Wi-Fi Network.3. Press the key > Troubleshoot > Wi-Fi Diagnostics.4. Press the key > Options.• To include advanced data in Wi-Fi diagnostic reports, change the Display Mode field to Advanced.• To set a default recipient for Wi-Fi diagnostic reports, type the contact information.5. Press the key > Save.Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable orRS-232 cable, that you have set up for your BlackBerry® smartphone.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranetusing your organization's network.Internet Set whether third-party applications can access the Internet through your wireless serviceprovider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.Near Field Communication Set whether third-party applications can use NFC connections.About using Wi-Fi with VPN and software tokensIf you have a Wi-Fi® enabled BlackBerry® smartphone and if your organization uses a VPN to control access to its network, youmight be able to log in to the VPN and access your organization's network using a Wi-Fi network. If you have a Wi-Fi® enabledsmartphone, you might also need a software token to connect to your organization's network using a Wi-Fi network.Wireless coverage indicatorsIndicators in the upper-right corner of the Home screen display the wireless coverage level for the area in which you are usingyour BlackBerry® smartphone. For more information about wireless coverage areas, contact your wireless service provider.User Guide Manage Connections245

Indicator DescriptionProvides information about the strength of the wireless signal. Three or more barsindicate a strong signal. A reduced signal display might indicate increased poweroutput from your smartphone as it attempts to connect to a weak signal.3G , 4G , H+ , EDGE, GPRS, NXTL,MIKE, or NTWKYou are connected to a mobile network and you can access features such as emailmessaging and Internet browsing. If you do not see one of the indicators, you mightbe in an area of reduced wireless coverage where some features are not available(you might only be able to make a phone call or send and receive text messages).You can call only emergency numbers.You are in an area of no wireless coverage.The connection to the mobile network is turned off.You are connected to a Wi-Fi® network and you can access BlackBerry services suchas email messaging and Internet browsing over the Wi-Fi connection.Your Wi-Fi connection is turned on, but you are not connected to a Wi-Fi network,or you are connected to a Wi-Fi network, but you cannot access BlackBerry servicessuch as email messaging and Internet browsing over the Wi-Fi connection.Your Bluetooth® connection is turned on, and you are connected to a Bluetoothenabled device.Your Bluetooth connection is turned on, but you are not connected to a Bluetoothenabled device.Your NFC connection is turned on.Related informationAbout emergency calls and Emergency Callback Mode, 55Troubleshooting: Wi-Fi technologyI can't connect to a Wi-Fi networkDepending on your BlackBerry® smartphone model, the Wi-Fi® feature might not be supported.Try the following actions:• Verify that you turned on the connection to the Wi-Fi network.• Verify that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other wireless devices are able toconnect. If you're connecting to an enterprise Wi-Fi network or a hotspot, talk to your administrator or an employee at thehotspot.User Guide Manage Connections246

Bluetooth technologyHow to: Bluetooth technologyAbout BluetoothBluetooth® technology is designed to establish a wireless connection between your BlackBerry® smartphone and a Bluetoothenabled device, such as a hands-free car kit or a wireless headset.Before you can connect your BlackBerry smartphone to a Bluetooth enabled device, you must first turn on Bluetoothtechnology on both devices and then pair the devices. Pairing establishes a relationship between the devices and usually needsto be done only once.After you pair the devices, you can connect the devices when the Bluetooth enabled device is within range of your BlackBerrysmartphone (a typical range is approximately 10 meters). For best results, keep your BlackBerry smartphone within direct lineof sight of the Bluetooth enabled device. For example, if your BlackBerry smartphone is on the right side of your body, wear aBluetooth enabled headset in your right ear.When you turn on Bluetooth technology or when you connect your BlackBerry smartphone to another Bluetooth enableddevice, Bluetooth status indicators appear at the top of the Home screen.Turn on or turn off Bluetooth technologyIf you try to perform an action using Bluetooth® technology, you may be prompted to turn on Bluetooth technology. In somecases, such as when using NFC technology, your BlackBerry® smartphone will turn on Bluetooth technology automatically.On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on Bluetooth technology, select the Bluetooth checkbox.• To turn off Bluetooth technology, clear the Bluetooth checkbox.Pair with a Bluetooth enabled deviceYou must pair your BlackBerry® smartphone with a Bluetooth® enabled device before you can connect to it. For moreinformation about preparing the Bluetooth enabled device for pairing, see the documentation that came with the Bluetoothenabled device.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections > Add New Device > Search.3. Click a Bluetooth enabled device.4. If necessary, do one of the following:User Guide Bluetooth technology248

• If the Bluetooth enabled device does not have a keyboard (for example, a wireless headset), on your BlackBerrysmartphone, type the pairing passkey that either appears on the Bluetooth enabled device or is provided in thedocumentation that came with the Bluetooth enabled device. The passkey is most often a numeric or alphanumericcode.• If the Bluetooth enabled device has a keyboard (for example, a laptop), type a pairing passkey of your choice on bothdevices.Related informationTurn on or turn off Bluetooth technology, 248I can't pair with a Bluetooth enabled device, 37My list of paired Bluetooth devices doesn't appear, 255I can't share contacts with a paired Bluetooth enabled device, 256Connect to or disconnect from a paired Bluetooth enabled deviceTo perform this task, Bluetooth® technology must be turned on and your BlackBerry® smartphone must be paired with theBluetooth enabled device.Your BlackBerry smartphone might attempt to connect to a Bluetooth enabled device automatically when Bluetoothtechnology is turned on and the devices are within range. Your BlackBerry smartphone will usually stay connected to a pairedBluetooth enabled device, such as a car kit or headset, until you disconnect the devices.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a Bluetooth enabled device.• To connect to a Bluetooth enabled device, press the key > Connect. If necessary, verify that the same numberappears in the dialog boxes on both paired devices.• To disconnect from a paired Bluetooth enabled device, highlight the device. Press the key > Disconnect.Related informationTurn on or turn off Bluetooth technology, 248I can't pair with a Bluetooth enabled device, 37Switch to a paired Bluetooth enabled device during a callTo perform this task, you must turn on Bluetooth® technology.During a call, press the key > Activate <Bluetooth device>.Related informationTurn on or turn off Bluetooth technology, 248Share contacts with a paired Bluetooth enabled car kit1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a Bluetooth® enabled car kit.User Guide Bluetooth technology249

4. Press the key > Transfer Contacts.Related informationI can't share contacts with a paired Bluetooth enabled device, 256I lose my connection with a Bluetooth enabled car kit, 255Receive a media file using Bluetooth technologyTo perform this task, you must turn on Bluetooth® technology.When a media file is sent to your BlackBerry® smartphone using Bluetooth technology, a dialog box appears on the screen.1. In the Accept connection request dialog box, click Yes.2. In the Do you want to receive the incoming data dialog box, click Yes.Your smartphone stores each received file in the folder that matches each file's type.Related informationTurn on or turn off Bluetooth technology, 248Send a fileThe type of file that you're trying to send, the email account that you use, and the applications that you have installed on yourBlackBerry® smartphone determine the method you can use to send a file. You can select and send multiple picture files at onetime. You can only send media files that you have added to your smartphone. For more information, contact your wirelessservice provider or administrator.1. On the home screen or in a folder, click the Media icon or Files icon.2. Find and highlight a file.3. Press the key > Send.4. Click a message type.5. If necessary, turn on Bluetooth® technology and choose a device or pair with a device.Related informationI can't attach a file to a text message, 104Send and receive a contact card using Bluetooth technologyYou can send and receive contact cards directly through the Contacts application using Bluetooth® technology.1. On the Home screen, click the Contacts icon.2. Click a contact.3. Press the key > Send Contact Card > Send Using Bluetooth.To receive a contact card, in the Do you want to receive the incoming data dialog box that appears on the receiving device'sscreen, click Yes.User Guide Bluetooth technology250

Prevent your smartphone from making contacts available to other Bluetooth enabled devices1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. Change the Contacts Transfer field.5. Press the key > Save.To allow your BlackBerry® smartphone to make contacts available to other Bluetooth® enabled devices again, change theContacts Transfer field to All.Restrict outgoing calls1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. Set the Allow outgoing calls field to Never or If Unlocked.5. Press the key > Save.Change the pairing name for your BlackBerry smartphone1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. In the Device Name field, type a name for your BlackBerry® smartphone.5. Press the key > Save.Turn off Bluetooth connection notification1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Press the key > Options.4. Clear the LED Connection Indicator check box.5. Press the key > Save.To turn on Bluetooth® connection notification again, select the LED Connection Indicator check box.Turn off the prompt that appears when connecting or pairing1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Bluetooth Connections.3. Highlight a paired Bluetooth® enabled device.4. Press the key > Device Properties.User Guide Bluetooth technology253

• Verify that your BlackBerry® smartphone is compatible with the Bluetooth® enabled device. For more information, see thedocumentation that came with the Bluetooth enabled device.• If you don't know the passkey for your Bluetooth enabled device, see the documentation that came with the Bluetoothenabled device.• If your smartphone doesn't detect the Bluetooth enabled device that you want to pair with, try making your smartphonediscoverable for a short period of time. Many car kits need to discover your smartphone rather than your smartphonediscovering the car kit. On the home screen, click the connections area at the top of the screen, or click the ManageConnections icon. Click Networks and Connections > Bluetooth Connections. Click Add New Device. Click Listen.Bluetooth enabled devices can detect your smartphone for 2 minutes.• Turn off encryption for Bluetooth connections between your smartphone and the Bluetooth enabled device. On the homescreen, click the connections area at the top of the screen, or click the Manage Connections icon. Click Networks andConnections > Bluetooth Connections. Highlight a Bluetooth enabled device. Press the > Devices Properties. Clearthe Encryption checkbox. Press the key > Save.Related informationMake your smartphone discoverable, 251My list of paired Bluetooth devices doesn't appearTry the following actions:• Verify that Bluetooth® technology is turned on.• Verify that you added Bluetooth enabled devices to the paired Bluetooth enabled devices list.Related informationTurn on or turn off Bluetooth technology, 248Pair with a Bluetooth enabled device, 248I can't type a passkey on a Bluetooth enabled deviceIf you can't type a passkey on a Bluetooth® enabled device, the passkey might already be defined.On your BlackBerry® smartphone, in the Enter passkey for <device name> field, try typing 0000.I lose my connection with a Bluetooth enabled car kitTry the following actions:• Verify that your car kit is using the latest software version available. For more information about your Bluetooth® enabledcar kit's software version, see the documentation that came with your car kit.• Move your BlackBerry® smartphone to another location in your vehicle or turn your smartphone to face another direction.The location of your BlackBerry smartphone's Bluetooth antenna in relation to your car kit's Bluetooth antenna may affectthe Bluetooth connection.User Guide Bluetooth technology255

NFC technologyHow to: NFC technologyAbout NFC technologyIf your wireless service provider supports NFC technology, you can use NFC technology to quickly and wirelessly exchangeinformation between your BlackBerry® smartphone and smart accessories, smart payment terminals, and smart access points.You can also use NFC technology to save, view, create, or change smart tags.Depending on your wireless service provider and the applications you have added to your smartphone, you might be able touse your smartphone as a transit pass, an access pass, or a credit card by tapping the smart tag reader on the back of yoursmartphone against a smart access point or smart payment terminal, subject to applicable terms and conditions from theparticular vendor.To use NFC technology on your smartphone, your smartphone must be within approximately 1 in. (2.5 cm) of the smartpayment terminal, smart accessory, smart access point, or smart tag that you want to exchange information with. For functionssuch as viewing smart tags or connecting to smart accessories, NFC technology must be turned on and the backlight on yoursmartphone must be turned on. For payment transactions, you can use NFC technology on your smartphone even if yoursmartphone is locked, the backlight is turned off, or your smartphone is turned off. When you try to make a paymenttransaction using NFC technology, you are prompted to enter the password or PIN that is associated with your credit card orpayment application.Turn on or turn off NFC technologyOn the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.• To turn on NFC technology, select the NFC checkbox.• To turn off NFC technology, clear the NFC checkbox.Related informationMy smartphone doesn't respond to NFC technology, 259Connect to or disconnect from a smart accessoryDo one of the following:• To connect to a smart accessory, tap the smart tag reader on the back of your BlackBerry® smartphone against thesmart accessory. If necessary, click Pair with Bluetooth. If necessary, enter your smartphone password.• To disconnect from a smart accessory, tap the smart tag reader on the back of your smartphone against the connectedsmart accessory.User Guide NFC technology257

Smart tagsAbout smart tagsOrganizations might add smart tags to items such as posters, flyers, or t-shirts. When you tap the smart tag reader on the backof your BlackBerry® smartphone against a smart tag, your smartphone views the smart tag and presents you with the optionsto view or delete the smart tag. Smart tags can contain a range of information including web addresses, telephone numbers,email addresses, coupons, graphics, media files, event details, and more.View, save, or delete a smart tagWhen you tap the smart tag reader on the back of your BlackBerry® smartphone against a smart tag, your smartphoneautomatically saves the smart tag in the Smart Tags application along with the date, time, and location of where you saved thesmart tag from.Do one of the following:• To view and save a new smart tag, tap the smart tag reader on the back of your smartphone against a smart tag. ClickView.• To view a saved smart tag, in the Applications folder, click the Smart Tags icon. Click a smart tag.•To delete a saved smart tag, in the Applications folder, click the Smart Tags icon. Highlight a smart tag. Press the key > Delete.Create a smart tagYou can create a smart tag so that you can quickly share information with other NFC-enabled device users. When you create asmart tag, depending on the information that you include, the smart tag provides the option to open a webpage, call a phonenumber, send a text or email message, open an application, or view a location on a map.1. In the Applications folder, click the Smart Tags icon.2. Press the key > Create Tag.• To create a smart tag that presents the option to call a phone number, send a text message, or add a phone number toa contact list, in the URL field, type tel: and a phone number.• To create a smart tag that presents the option to send a text message, in the URL field, type sms: and a phone number.• To create a smart tag that presents the option to send an email, view a contact's information, or send a text messagewith an attachment , in the URL field, type mailto: and an email address.• To create a smart tag that presents the option to visit a webpage, open an application, or view a map location, in theURL field, type http:// or https:// and a web address.3. Press the key > Save.Share a smart tagTo perform this task, NFC technology must be turned on and the indicator must appear on the screen when you open theSmart Tags application.1. In the Applications folder, click the Smart Tags icon.User Guide NFC technology258

2. Click a smart tag.3. Tap the smart tag reader of an NFC-enabled device against the smart tag reader on the back of your BlackBerry®smartphoneNFC technology optionsPlay a sound alert when NFC technology makes a connectionYou can set your BlackBerry® smartphone to play a sound alert when NFC technology connects to a smart accessory, views asmart tag, or exchanges information with a smart payment terminal or smart access point.1. On the Home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Near Field Communication.3. Select the Play Sound Alert on Tap checkbox.4. Press the key > Save.Disable NFC payment transactions when your smartphone is turned off, locked, or thebacklight is offBy default, you can use NFC technology on your BlackBerry® smartphone to make purchases even if your smartphone is locked,the backlight is turned off, or your smartphone is turned off.1. On the home screen, click the connections area at the top of the screen, or click the Manage Connections icon.2. Click Networks and Connections > Near Field Communication.• To disable NFC payment transactions when your smartphone is locked or the backlight is off, under the Allow NFC CardTransactions section, clear the When Locked or Backlight is Off checkbox.• To disable NFC payment transactions when your smartphone is turned off, under the Allow NFC Card Transactionssection, clear the When Powered Off checkbox.3. Press the key > Save.Troubleshooting: NFC technologyNFC doesn't appear on the Manage Connections screenIf your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you mightnot be able to perform this task. For more information, contact your administrator.My smartphone doesn't respond to NFC technologyTry the following actions:• Verify that NFC technology is turned on.User Guide NFC technology259

• If you are trying to make a payment transaction using NFC technology and your BlackBerry® smartphone's backlight is offor your smartphone is off, verify that your smartphone is set to allow NFC payment transactions when the backlight is offor the smartphone is off.• If you are trying to make a payment transaction using NFC technology, verify that the Smart Tags application isn't running.If the Smart Tags application is open, you can't make payment transactions using NFC technology.Related informationTurn on or turn off NFC technology, 257User Guide NFC technology260

Power and batteryHow to: Power and batteryTurn off your smartphoneDepending on your theme, the location or name of the Power Off icon might differ from the location or name in this task.• If you haven't set your BlackBerry® smartphone to turn on and turn off automatically at specific times, press and hold the key.• If you have set your smartphone to turn on and turn off automatically at specific times, on the Home screen or in a folder,click the Power Off icon. If you want your smartphone to stay turned off until you turn it on again, click Full Power Off. Ifyou want your smartphone to turn on again at the specified time or for alarm or calendar reminders, click Turn Off.Set your smartphone to turn on and turn off automatically1. On the Home screen or in a folder, click the Options icon.2. Click Device > Auto On/Off.3. In the Weekday section, select the Enabled checkbox.4. Specify the times when your BlackBerry® smartphone should turn on and turn off on weekdays.5. In the Weekend section, select the Enabled checkbox.6. Specify the times when your smartphone should turn on and turn off on weekends.7. Press the key > Save.Reset your smartphoneRemove and reinsert the battery.Check the battery power level1. On the Home screen or in a folder, click the Options icon.2. Click Device > Device and Status Information.Tips: Extending battery lifeFor full instructions, click the links under Related information at the bottom.Set your BlackBerry® smartphone to turn on and turn offautomatically.On the Home screen or in a folder, click the Options icon. ClickDevice > Auto On/Off.User Guide Power and battery263

You can set your smartphone to turn off while you aren't usingit for an extended period, like when you sleep. Data youreceive when the smartphone is turned off automaticallyupdates when the smartphone turns on.Set backlighting to remain on for a shorter period of time, andlower its brightness.On the Home screen or in a folder, click the Options icon. ClickDisplay > Screen Display.Turn off network connections you aren't using. On the Home screen, click the connections area at the top ofthe screen, or click the Manage Connections icon. Click anetwork connection to clear the checkbox.Close apps when you're finished with them.When you switch from one app to another, some apps, suchas the Browser app or the Music app, run in the background,which uses battery power.In an app, press the key > Close.Switch your vibrating notifications to sound notifications orLED notifications, lower the volume of your soundnotifications, or select a shorter ring tone.On the Home screen, click the Sound and Alert Profiles icon.Click Change Sounds and Alerts.Delete the original text from a reply message. When you are replying to a message, press the key >Delete Original Text.If your smartphone has a camera flash, turn off the flash. On the Home screen, click the Camera icon. Click the flash iconat the bottom of the screen until the flash off indicatorappears.Keep your battery connections clean.Keeping the battery clean extends the life of your battery.Every few months, use a cotton swab or dry cloth to clean themetal contacts on the battery and the smartphone.Related informationDelete the original text from a reply message, 80Change your ring tone, notifiers, or reminders, 31Turn on or turn off a network connection, 234Set options for backlighting, 211Set your smartphone to turn on and turn off automatically, 263User Guide Power and battery264

Storage space and media cardsHow to: Storage space and media cardsAbout media cardsDepending on your BlackBerry® smartphone model, you can insert a microSD media card into your smartphone to take videosand increase the storage space that's available on your smartphone for storing media files such as songs, ring tones, videos, orpictures. For more information about inserting a media card into your smartphone, see the printed documentation that camewith your smartphone.Supported media cardsYour BlackBerry® smartphone supports media card sizes up to 32 GB. Only microSD media cards are supported.Turn on or turn off media card supportWhen you turn off media card support, your BlackBerry® smartphone can't access the files that are on your media card. Thismight be useful if you want to make sure that your files are saved to your smartphone's built-in media storage rather than yourmedia card.1. On the home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Select or clear the Media Card Support checkbox.4. Press the key > Save.Back up smartphone data to your media cardTo perform this task you must have a media card inserted in your BlackBerry® smartphone.If your email account uses a BlackBerry® Enterprise Server, depending on the options that your administrator sets, you mightnot be able to perform this task. For more information, contact your administrator.CAUTION: If you perform this task, any existing data on your media card is deleted and replaced with your smartphone data.1. On the home screen, click the Setup icon.2. In the Setup section, click Device Switch > Using a Media Card > Save Data.• To back up smartphone data including email, select the Save emails option.• To back up smartphone data excluding email, select the Don't save emails option.3. Click Continue.4. To set a password for your data, in the Password field, enter a password.5. In the Confirm field, re-enter the password.6. Click Save.User Guide Storage space and media cards265

Related informationRestore smartphone data from your media card, 266Restore smartphone data from your media cardIf you have backed up your BlackBerry® smartphone data to your media card, you should be able to restore the data to yoursmartphone.1. On the home screen, click the Setup icon.2. In the Setup section, click Device Switch > Using a Media Card > Transfer Data > Continue.3. In the Password field, enter the password you set when you backed up your smartphone data.4. Click Enter.Related informationBack up smartphone data to your media card, 265View the amount of available storage space on your smartphone1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.Related informationThe application storage on my smartphone is low, 270View the amount of storage space used by media files1. On the Home screen, click the Media icon.2. Press the key > Memory Use.Change the amount of storage space available for media filesTo optimize the performance of your BlackBerry® smartphone, you can change the amount of storage space that yoursmartphone allocates for media files.Depending on your BlackBerry® smartphone model, this feature might not be supported.1. On the Home screen, click the Media icon.2. Press the key > Media Options.• To change the maximum amount of storage space available for all media files, change the Built-in Media Storage Limitfield.• To change the minimum amount of storage space available for pictures, change the Reserved Pictures Memory field.3. Press the key > Save.User Guide Storage space and media cards266

Repair files stored on your media card or on your smartphoneCAUTION: If you run the repair feature on your BlackBerry® smartphone, your smartphone might delete files that have errorsfrom your media card or on your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Repair.4. Complete the instructions on the screen.If your media card is still not repaired after you run the repair feature, you might want to try formatting it.Related informationMy smartphone doesn't recognize my media card, 269Format your media card or built-in media storageDepending on your BlackBerry® smartphone model, you might not be able to format your smartphone's built-in media storage.CAUTION: If you format your media card or built-in media storage, all of the data that's saved to your media card or built-inmedia storage is deleted. Research In Motion recommends that you regularly create and save a backup file on your computer,especially before you update any software. Maintaining a current backup file on your computer might allow you to recoversmartphone data if your smartphone is lost, stolen, or corrupted by an unforeseen issue.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Storage.3. Press the key > Format.4. Complete the instructions on the screen.About compressionCompression is designed to reduce the size of your BlackBerry® smartphone data while maintaining the integrity of that data.When compression is turned on, your smartphone compresses all smartphone data, including messages, contacts, calendarentries, tasks, and memos. You should keep compression turned on.If both compression and encryption are turned on, your smartphone compresses smartphone data before encrypting it.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can beinserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption keythat your smartphone generates, your smartphone password, or both.If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your mediacard when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you canaccess the files on your media card in any smartphone that you insert your media card into, as long as you know the passwordfor the smartphone.User Guide Storage space and media cards267

Turn on encryptionTo encrypt data on your BlackBerry® smartphone, you must set a password for your smartphone.Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encryptfiles on your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your smartphone, in the Device Memory section, select the Encrypt checkbox.4. To encrypt files that are stored on a media card and on your smartphone, in the Media Card section, select the Encryptcheckbox and do one of the following:• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.• To encrypt files using your smartphone password, change the Mode field to Device Password.• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox.6. Press the key > Save.To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encryptingfiles, in the Media Card section, clear the Encrypt checkbox.Tips: Storage space and media cardsTips: Freeing and conserving storage spaceTry to maintain at least 10 MB of available application storage on your BlackBerry® smartphone. If you find that yoursmartphone processes are unusually slow, try freeing storage space by deleting files that you don't need. Changing options foremail, calendar entries, and media files might help you conserve storage space.Check how much free storage space you have. On the home screen or in a folder, click the Options icon. ClickDevice > Storage.Close any apps you're not using. In an app, press the key > Close or press the keyuntil the home screen appears.Delete unneeded files. On the home screen or in a folder, click the Files icon. Find andhighlight a file. Press the key > Delete.Delete browsing history and clear the cache. On the home screen, click the Browser icon. Press the key > Options. Go to the Clear Browsing Data section.User Guide Storage space and media cards268

Reduce the amount of time that your smartphone stores emailmessages and calendar entries.On the home screen, click the Messages icon or Calendar icon.Press the key > Options.Stop storing sent messages on your smartphone. On the home screen, click the Messages icon. Press the key > Options > Email Preferences.Receive only the first section of long email messages, andchoose whether to download more.On the home screen, click the Messages icon. Press the key > Options > Message Display and Actions.Store files on a media card instead of the smartphone. Your BlackBerry smartphone supports media card sizes up to32 GB. Only microSD media cards are supported.Reduce the size of pictures you take. On the home screen, click the Camera icon. Press the key > Options.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationCopy, move, rename, or delete a file, 128Receive only the first section of long email messages, 89Change the size of pictures that you take, 146View the amount of available storage space on your smartphone, 266Set how long your smartphone stores messages, 78Stop storing messages sent from your computer on your smartphone, 88Stop storing messages sent from your smartphone on your computer, 89Change how long your smartphone stores calendar entries, 179Keep an application running in the background and switch to another application, 224The application storage on my smartphone is low, 270Troubleshooting: Storage space and media cardsMy smartphone doesn't recognize my media cardTry the following actions:• Verify that your media card is inserted in your BlackBerry® smartphone correctly. For more information about inserting amedia card into your smartphone, see the printed documentation that came with your smartphone.• In your media card options, verify that media card support is turned on.• In your media card options, if there's a message to format your media card, disconnect your smartphone from yourcomputer. Format your media card.CAUTION: Formatting your media card will delete all the files from it.User Guide Storage space and media cards269

The application storage on my smartphone is lowWhen the application storage available on your BlackBerry® smartphone is low, your smartphone displays a dialog box that listsapplications and languages that you don't use frequently. You can delete applications and languages in this list.Try the following actions:• Verify that you have deleted old email messages or text messages, especially messages with attachments.• Verify that you have deleted contacts that are already in your organization's contact list.• Verify that you have deleted media files from your smartphone.• If you recently updated your BlackBerry® Device Software over the wireless network, verify that you have deleted theprevious version of the BlackBerry Device Software.• Verify that you have cleared the browser cache.Related informationView the amount of available storage space on your smartphone, 266Tips: Freeing and conserving storage space, 27User Guide Storage space and media cards270

SearchHow to: SearchSearch for an itemYou can search for help, contacts, documents, files, memos, pictures, videos, and more on your BlackBerry® smartphone. Youcan choose to narrrow your search from an app. You can also choose to expand your search to the Internet.1. On the Home screen, in the upper-right corner, click the search icon.2. Type your search terms.To stop a search, press the key twice.Search for an item using voice enabled searchVoice enabled search might not be available in all languages. To complete this task, your BlackBerry® smartphone must beconnected to the wireless network.1. On the Home screen, in the upper-right corner, click the search icon.2. Click the microphone icon.3. Say your search terms.To stop a search, press the key twice.Set the types of items that are included in searches1. On the Home screen or in a folder, click the Options icon.2. Click Device > Search.3. Specify the types of items that you want to include in searches.4. Press the key > Save.Change the language for voice enabled search1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Language and Method.3. Change the Voice Enabled Language field.4. Press the key > Save.User Guide Search271

Search for messagesYou can search for messages on your BlackBerry® smartphone. You might also be able to search for messages in the emailapplication on your computer or in another associated email account if your email account uses the BlackBerry® InternetService or a BlackBerry® Enterprise Server that supports this feature.On the Home screen, click the Messages icon.• To search for messages based on the subject, highlight a message. Press the key > Search by > Subject.• To search for messages based on the sender, highlight a message. Press the key > Search by > Sender.• To perform an advanced search, press the key > Search by > Advanced. Specify the search criteria. To save thesearch criteria, press the key > Save. Click Search.• To search for messages using the criteria from your last advanced search, press the key > Search by > Advanced.Press the key > Last.Note: If you search for messages, your smartphone doesn't search attachments.To stop a search, press the key.Message search criteriaField DescriptionSearch Messages Specify whether you search for messages that are on yourBlackBerry® smartphone or for messages that are in an emailapplication on your computer.Name Specify one or more contacts or email addresses that yoursmartphone should search for in messages. To widen the search,you can also specify part of a name.Appears in Change the type of address field that your smartphone shouldsearch in for the name or email address.Subject Specify one or more words that your smartphone should searchfor in the subject of messages.Message Specify one or more words that your smartphone should searchfor in the body of messages.Include Encrypted Messages Specify whether your smartphone searches encrypted messages,plain text messages, and digitally signed messages.User Guide Search272

Field DescriptionService If your smartphone is associated with more than one emailaddress, change the email account that your smartphone shouldsearch in for messages. Not all email accounts support thisfeature.Folder Change the folder that your smartphone should search formessages in.Show Change the status of messages that your smartphone shouldsearch for.Type Change the type of messages that your smartphone shouldsearch for.Do more with your message search results1. In the search results, highlight a message.2. Press the key.• To view more available search results, click Get More Results.• To add the message that you highlighted to your message inbox, click Add.• To add all the messages from the search results to your message inbox, click Add All.• To delete the search results, click Delete Search.• To start a new search, click Search by.CAUTION: If you delete a message from the message search results, the message is also deleted from your message inbox orthe email application on your computer.View, change, or delete a saved search1. On the Home screen, click the Messages icon.2. Press the key > Search by > Advanced.3. Press the key.• To view a list of saved searches, click Recall.• To change a saved search, click Recall. Highlight a search. Press the key > Edit Search. Change the search criteria.Press the key > Save.• To delete a saved search, click Recall. Highlight a search. Press the key > Delete Search.Search for text in a message, in a file, or on a webpageTo search for text in a presentation, you must view the presentation in text view or in text and slide view.User Guide Search273

1. In a message, in a file, in an attachment, or on a webpage, press the key > Find or Find on Page.2. Type the text.3. Press the key on the keyboard.To search for the next instance of the text, press the key > Find Next or Find Next on Page.Search for a contactYou can search for contacts in your contact list or, if your email account uses a BlackBerry® Enterprise Server, you might also beable to search for contacts in your organization's contact list.1. On the home screen, click the Contacts icon.• To search for a contact in your contact list, type all or part of a contact's name.• To search for a contact in your organization's contact list, click Remote Lookup. Type all or part of a contact's name.Click OK.2. Highlight a contact.3. Press the key.• To view information for a contact, click View.• To add a contact from your organization's contact list to your contact list, click Add to Contacts.• To add all of the contacts from your organization's contact list to your contact list, click Add All to Contacts.• To view the next 20 matches in your organization's contact list, click Get More Results.• To narrow search results when a contact's name has multiple matches, highlight a contact's name. Click Resolve.• To delete the search results after you have searched your organization's contact list, click Delete Lookup.• To start a new search when you are searching your organization's contact list, click Lookup.Troubleshooting: SearchI don't get any voice enabled search resultsTry one of the following:• Verify that your BlackBerry® smartphone has a strong connection to the wireless network.• Verify that the correct language is set for voice enabled search.Related informationCheck the status of network connections and services, 234User Guide Search274

SIM cardDepending on your wireless service provider and wireless network, your BlackBerry® smartphone might not use a SIM card.How to: SIM cardAdd a contact to your SIM card1. In the contact list, press the key > SIM Phone Book.2. Press the key > New.3. Type the contact information.4. Press the key > Save.Copy contacts from your SIM card to your contact listDepending on your wireless service provider and wireless network, this feature might not be supported.1. In the contact list, press the key > SIM Phone Book.2. Press the key > Copy All To Contacts.Note: If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that alreadyappears in your contact list, your BlackBerry® smartphone does not copy the SIM card contact.Copy a contact from your contact list to your SIM card1. In the contact list, click a contact.2. Highlight a phone number.3. Press the key > Copy to SIM Phone Book.4. Press the key > Save.Store SIM card contacts on your wireless service provider's contact backupserverDepending on your wireless service provider and your wireless service plan, you might be able to store your contacts on yourwireless service provider's contact backup server. For more information, contact your wireless service provider.User Guide SIM card275

Replace or merge contacts on your wireless service provider's contactbackup serverIn order to perform this task, you will need to sign up for your wireless service provider's contact backup service and you musthave backed up your SIM card phone book to your wireless service provider's contact backup server. When you insert a newSIM card in your BlackBerry® smartphone, you can choose to replace or merge that SIM card's phone book with the contactsthat you have backed up on your wireless service provider's contact backup server.1. Insert a new SIM card into your smartphone or switch your SIM card.2. On the home screen, click the Contacts icon.3. When prompted to sign up for contact backup service, select Yes.• To replace your SIM card phone book with the contacts you backed up to your wireless service provider's contactbackup server, click Delete.• To merge your SIM card phone book with the contacts you backed up to your wireless service provider's contactbackup server, click Do Not Delete.4. Click Next.Change or delete a SIM card contact1. In the contact list, press the key > SIM Phone Book.2. Highlight a contact.• To change a SIM card contact, press the key > Edit. Change the contact information. Press the key > Save.• To delete a SIM card contact, press the key > Delete.Store text messages on your SIM cardDepending on your wireless service provider and wireless network, this feature might not be supported.If your BlackBerry® smartphone uses a SIM card and you set your SIM card to store text messages, your text messages stillappear in the Messages application.1. On the Home screen, click the Messages icon.2. Press the key > Options.3. Select the Leave Messages On SIM Card checkbox.4. Press the key > Save.To stop storing text messages on your SIM card, clear the Leave Messages On SIM Card checkbox. If you clear this checkbox,your text messages are deleted from your SIM card.Change the display name for a phone numberIf your SIM card supports more than one phone number, you can personalize the display name for your phone numbers.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.User Guide SIM card276

3. Highlight a phone number.4. Press the key > Edit SIM Phone Number.5. Type a display name for the phone number.6. Press the key on the keyboard.About SIM card securityYou can protect your SIM card with a PIN code to add another level of security to your BlackBerry® smartphone. If you lockyour SIM card with a PIN code, other people cannot use their SIM card in your smartphone. Before you can use your SIM cardin another device, you must type the PIN code.Protect your SIM card with a PIN codeTo get your SIM card PIN code, contact your wireless service provider.Note: If you type the SIM card PIN code incorrectly three times, your SIM card does not function.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Enable Security.4. Type your SIM card PIN code.5. Press the key on the keyboard.Change the SIM card PIN code1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > SIM Card.3. Press the key > Change PIN2 Code.User Guide SIM card277

SecurityHow to: SecuritySecurity basicsAbout the smartphone passwordIf you set a BlackBerry® smartphone password, you'll be prompted to enter your password to unlock your smartphone.If you forget your password, it can't be recovered. If you exceed the number of allowed password attempts, your smartphonedeletes all your smartphone data for security reasons and you'll be prompted to set a new password. If your smartphone uses aBlackBerry® Enterprise Server, depending on the IT policies that have been set by your administrator, data on your media cardmight be deleted as well. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSet a smartphone password, 278I forget my smartphone password, 36My smartphone prompts me to make an emergency call when I type a password, 309Set a smartphone passwordIf you forget your BlackBerry® smartphone password, it can't be recovered. You can reset your password without knowing yourcurrent password by deleting all your smartphone data.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.3. Click Set Password.4. Type a password.5. Press the key > Save.To turn off your smartphone password, clear the Enable checkbox.Related informationAbout backing up and restoring smartphone data, 173About the smartphone password, 278I forget my smartphone password, 36User Guide Security278

Delete smartphone data, third-party applications, or media card files, 280Change the smartphone password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password > Change Password.Lock or unlock your smartphoneYou can lock the keyboard to avoid pressing it or making calls accidentally and, if you have set a BlackBerry® smartphonepassword, you can also lock your smartphone with a password.Depending on how you or your administrator set your password options, if you don't use your smartphone for a certain periodof time, your smartphone might lock with a password automatically.Do one of the following:• To lock the keyboard, press the key on the top of your smartphone.• To unlock the keyboard, press the key again.• To lock your smartphone with a password, on the home screen or in a folder, click the icon.•To unlock your smartphone, enter your password. Press the key on the keyboard.Lock your smartphone when you insert it in the holster1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Select the Lock Handheld Upon Holstering checkbox.4. Press the key > Save.Change the amount of time before your smartphone locksDepending on the options that your administrator sets, you might not be able to perform this task. For more information,contact your administrator.If you set a BlackBerry® smartphone password, you can choose whether your smartphone locks automatically after a certainperiod of time.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Lock After field.Set a limit for smartphone password attempts1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. Change the Number of Password Attempts field.4. Press the key > Save.User Guide Security279

Delete smartphone data, third-party applications, or media card filesBefore you delete your BlackBerry® smartphone data or media card files, consider backing up these items so that you have acopy on your computer.CAUTION: If you have turned on encryption, the process for deleting all smartphone data can take up to an hour to complete.You can't stop the process after you start it. If you reset your smartphone, the process restarts after the smartphone restarts.1. On the home screen or in a folder, click the Options icon.2. Click Security > Security Wipe.• To delete data from the messages application, contacts application, and other applications, select the Emails, Contacts,Etc checkbox.• To delete all third-party applications that you have added, select the User Installed Applications checkbox.• To delete all files from your media card, select the Media Card checkbox.3. Type blackberry.4. Click Wipe Data.If you're preparing your smartphone for resale and you have an email account that uses the BlackBerry® Internet Service, toprevent messages from this account from being sent to your smartphone, contact your wireless service provider todisassociate the account from your smartphone.Password KeeperAbout the Password KeeperUse the Password Keeper to store all your passwords in one place. The Password Keeper is designed to protect your passwordswith a Password Keeper password. When you type this password, the Password Keeper decrypts your passwords.You can also use the Password Keeper to generate random passwords that contain numbers, letters, and symbols.Add, change, or delete a password in the Password KeeperOn the Home screen or in the Applications folder, click the Password Keeper icon.• To add a password, press the key > New. Type the password information. Press the key > Save.• To change a password, highlight a password. Press the key > Open. Change the password information. Press the key > Save.•To delete a password, highlight a password. Press the key > Delete.Change the Password Keeper password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Change Password.Set a limit for password attempts in the Password Keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.User Guide Security280

2. Press the key > Options.3. Change the Password Attempts field.4. Press the key > Save.Copy a password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Highlight a password.3. Press the key > Copy Username or Copy Password.To clear the clipboard, press the key > Clear Clipboard.Note: Passwords are not encrypted when they are on the clipboard.Prevent password copying1. On the home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. In the Password Entries section, clear the Allow Clipboard Copy checkbox.4. Press the key > Save.Hide or show passwords in the Password Keeper1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.• To hide passwords in the Password Keeper, clear the Show Password checkbox.• To show passwords in the Password Keeper again, select the Show Password checkbox.3. Press the key > Save.Generate a random password1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > New.3. Press the key > Random Password.4. Press the key > Save.Set criteria for randomly generated passwords1. On the Home screen or in the Applications folder, click the Password Keeper icon.2. Press the key > Options.3. Set the random password fields.4. Press the key > Save.User Guide Security281

EncryptionAbout encrypting data on your smartphoneWhen encryption for data on your BlackBerry® smartphone is turned on, your smartphone uses a private key to encrypt data asit is stored on your smartphone, including data that your smartphone receives when it's locked. Your smartphone decryptsdata as you access it.You can set encryption to include or exclude your contacts. If you turn on encryption for contacts and you receive a call whenyour smartphone is locked, the caller name doesn't appear on the screen.If you use a smart card certificate for authentication, depending on the smart card, you might also be able to use one of yoursmart card certificates to provide two-factor encryption. In order to access the encrypted content, you must provide yoursmartphone password and also connect your smartphone to your smart card reader.When you lock your smartphone, an open lock indicator appears at the top of the screen to indicate that your smartphone is inthe process of securing your data, which includes deleting a copy of the private key from the temporary smartphone memory.A lock indicator appears at the top of the screen when your smartphone has deleted the key.About file encryptionFile encryption is designed to protect files that you store on your BlackBerry® smartphone and on a media card that can beinserted in your smartphone. You can encrypt the files on your smartphone and on your media card using an encryption keythat your smartphone generates, your smartphone password, or both.If you encrypt the files using an encryption key that your smartphone generates, you can only access the files on your mediacard when the media card is inserted in your smartphone. If you encrypt the files using your smartphone password, you canaccess the files on your media card in any smartphone that you insert your media card into, as long as you know the passwordfor the smartphone.Turn on encryptionTo encrypt data on your BlackBerry® smartphone, you must set a password for your smartphone.Depending on the amount of storage space available for storing files on your smartphone, you might not be able to encryptfiles on your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. To encrypt data on your smartphone, in the Device Memory section, select the Encrypt checkbox.4. To encrypt files that are stored on a media card and on your smartphone, in the Media Card section, select the Encryptcheckbox and do one of the following:• To encrypt files using an encryption key that your smartphone generates, change the Mode field to Device Key.• To encrypt files using your smartphone password, change the Mode field to Device Password.• To encrypt files using an encryption key and your smartphone password, change the Mode field to Device Password &Device Key.5. To also encrypt media files such as pictures, songs, and videos, select the Include Media Files checkbox.User Guide Security282

6. Press the key > Save.To stop encrypting data on your smartphone, in the Device Memory section, clear the Encrypt checkbox. To stop encryptingfiles, in the Media Card section, clear the Encrypt checkbox.Set encryption strengthIf encryption of data that is stored on your BlackBerry® smartphone is turned on, you can set the strength of the encryptionthat your smartphone uses to protect data that you receive when your smartphone is locked.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Change the Strength field.4. Press the key > Save.Use a certificate to encrypt the encryption keys on your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.If you have encryption for data that is stored on your BlackBerry smartphone turned on and your smart card reader supportsthis feature, you might be able to use a certificate from the smart card to encrypt the encryption keys on your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Encryption.3. Select the Two-factor Protection checkbox.4. Press the key > Save.About encryption keysIf your BlackBerry® smartphone is associated with an email account that uses a BlackBerry® Enterprise Server or BlackBerry®Desktop Redirector, your smartphone is designed to use an encryption key to protect data as it travels between the BlackBerryEnterprise Server or BlackBerry Desktop Redirector and your smartphone.You should generate a new encryption key every 2 weeks.Generate an encryption keyTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Security Status Information.3. Highlight a service.4. Press the key.5. Click Regenerate Encryption Key.User Guide Security283

Memory cleaningAbout memory cleaningMemory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry® smartphone. Examplesof sensitive data include sensitive data in the cache for the key store browser, unencrypted data from email messages, LDAPauthentication passwords, and data from certificate and key searches.When memory cleaning is turned on, the memory cleaning application is designed to delete sensitive data automatically in thefollowing situations:• When you insert your smartphone in a holster• When you do not use your smartphone for a specified period of time• When you synchronize with your computer• When you change the time or the time zone for your smartphone• When you lock your smartphoneTurn on memory cleaning1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. Select the Enable checkbox.4. Press the key > Save.Change when your smartphone deletes sensitive data from the temporary smartphonememory1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.• To prevent your BlackBerry® smartphone from deleting sensitive data when you insert your smartphone in a holster,clear the Clean When Holstered checkbox.• To prevent your smartphone from deleting sensitive data when your smartphone remains idle for a specified period oftime, clear the Clean When Idle checkbox.• To change how long your smartphone waits after you stop using it before it deletes sensitive data, change the IdleTimeout field.3. Press the key > Save.Delete sensitive application data from the temporary smartphone memory1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Memory Cleaning.3. To delete sensitive data for all applications, in the Memory to Clean section, click Clean.User Guide Security284

Certificate propertiesProperty DescriptionRevocation Status This field displays the revocation status of the certificate at aspecified date and time.Trust Status This field displays the trust status of the certificate chain. Acertificate can be explicitly trusted (the certificate itself istrusted), implicitly trusted (the root certificate in thecertificate chain is trusted on your BlackBerry® smartphone),or not trusted (the certificate isn't explicitly trusted and theroot certificate in the certificate chain isn't trusted or doesn'texist on your smartphone).Expiration Date This field displays the expiration date of the certificate, asspecified by the certificate issuer.Certificate Type This field displays the certificate format. Your smartphonesupports X.509 and WTLS certificate formats.Public Key Type This field displays the standard to which the public keycomplies. Your smartphone supports RSA®, DSA, Diffie-Hellman, and ECC keys.Subject This field displays information about the certificate subject.Issuer This field displays information about the certificate issuer.Serial Number This field displays the certificate serial number in hexadecimalformat.Key Usage This field displays approved uses of the public key.Subject Alt Name This field displays an alternate email address for the certificatesubject, if an alternate email address is available.Signature Algorithm This field displays the algorithm that the certificate issuer usedto generate the digital signature.SHA1 Thumbprint This field displays the SHA-1 digital thumbprint of thecertificate.MD5 Thumbprint This field displays the MD5 digital thumbprint of thecertificate.User Guide Security287

View one type of certificate in the certificate list1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key.4. Click one of the following menu items:•Show Personal Certificates•Show Others' Certificates•Show CA Certificates•Show Root CertificatesTo view all the certificates on your BlackBerry® smartphone, press the key > Show All Certificates.Send a certificateWhen you send a certificate, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding privatekey.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Send via Email or Send via PIN.Delete a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Delete.View the certificate chain for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Show Chain.Certificate statusStatus indicators for certificates and certificate authority profilesStatus indicators for certificatesUser Guide Security288

• To trust the highlighted certificate and all the other certificates in the chain, click Entire Chain.Revoke a certificateIf you revoke a certificate, the certificate is revoked only in the key store on your BlackBerry® smartphone. Your smartphonedoesn't update the revocation status on the certificate authority or CRL servers.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.To cancel a certificate hold, highlight the certificate. Press the key > Cancel Hold.Certificate revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Key Compromise A person who is not the key subject might have discovered the private key value.CA Compromise Someone might have revealed the private key of the certificate issuer.Change in Affiliation The certificate subject no longer works for the organization.Superseded A new certificate is replacing an existing certificate.Cessation of Operation The certificate subject no longer requires the certificate.Certificate Hold You want to revoke the certificate temporarily.Certificate optionsChange the display name for a certificate1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Highlight a certificate.4. Press the key > Change Label.5. Type a display name for the certificate.6. Click OK.User Guide Security290

4. Press the key > Save.PGP keysAbout PGP keysIf your work email account uses a BlackBerry® Enterprise Server that supports this feature, you can download PGP® keys overthe wireless network from a certificate server provided by your administrator. Depending on your organization, enrollment fora certificate might be required and might also occur automatically.PGP keys allow you to send and receive PGP messages using your BlackBerry smartphone if you're already sending andreceiving PGP messages on your computer.PGP key basicsDownload a PGP key from an LDAP-enabled serverIf you use the PGP® Universal Server, you might not be able to download PGP keys from an LDAP-enabled server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Press the key > Fetch PGP Keys.4. Specify the search criteria.5. Press the key > Search.6. Click a PGP key.7. Click Add PGP Key to Key Store.Related informationI can't download a PGP key from an LDAP-enabled server, 309Download a personal PGP key from the PGP Universal Server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Download Keys.Download an updated PGP key from an LDAP-enabled server1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Updated PGP Key.Import a certificate or PGP key that is saved on your smartphone1. On the Home screen or in a folder, click the Media icon or Files icon.User Guide Security292

2. Find and highlight a certificate or PGP® key.3. Press the key > Import Certificate or Import PGP Key.To view the certificate or PGP key, press the key > Display Certificate or Display PGP Key.Import certificates or PGP keys from a media card1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates > PGP keys.3. Press the key > Import Media Card Certs or Import Media Card PGP Keys.4. Select the certificates or PGP® keys you want to import.5. Press the key > Import Certificates or Import PGP keys.To view a certificate or PGP key, highlight the certificate or PGP key. Press the key > View Certificate or View PGP Key.View properties for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Click a PGP® key.4. Click View Subkey.PGP key propertiesProperty DescriptionRevocation Status This field displays the revocation status of the PGP® key at a specified date and time.Trust Status This field displays the trust status of the PGP key. A PGP key can be explicitly trusted (thePGP key itself is trusted), implicitly trusted (the PGP key is associated with a private key onyour BlackBerry® smartphone), or not trusted (the PGP key isn't explicitly trusted and isn'tassociated with a trusted PGP key on your smartphone, and a chain of digital signatures toa trusted key doesn't exist).Creation Date This field displays the date that the PGP® Universal Server generated the PGP key.Expiration Date This field displays the date that the PGP Universal Server specified as the expiration dateof the PGP key.Email Address This field displays the email address that is associated with the PGP key. Multiple EmailAddress fields might appear.Public Key Type This field displays the standard to which the public key complies. Your smartphone supportsRSA®, DSA, and Diffie-Hellman keys.Key Usage This field displays approved uses of the PGP key.User Guide Security293

Property DescriptionFingerprint This field displays the PGP key fingerprint in hexadecimal format.Send a PGP keyWhen you send a PGP® key, your BlackBerry® smartphone sends the public key, but doesn't send the corresponding privatekey.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Highlight a PGP key.4. Press the key > Send via Email or Send via PIN.Delete a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Delete.Clear the PGP data cacheThe PGP® data cache contains cached PGP public keys and the PGP® Universal Server policy that your BlackBerry® smartphonedownloads from the PGP Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Clear Universal Cache.The next time that you send a PGP protected message, your smartphone downloads an updated PGP Universal Server policyand updated PGP public keys from the PGP Universal Server.PGP key statusPGP key status indicatorsIndicator DescriptionThe PGP® key has a corresponding private key that is stored on your BlackBerry® smartphone.The PGP key is trusted and valid, and the revocation status of the PGP key is good.The revocation status of the PGP key is unknown or the key is weak.User Guide Security294

Indicator DescriptionThe PGP key is untrusted, revoked, expired, not valid, or can't be verified.Check the revocation status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Fetch Status.Change the trust status of a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Trust or Distrust.Revoke a PGP keyIf you revoke a PGP® key, the PGP key is revoked only in the key store on your BlackBerry® smartphone. Your smartphonedoesn't update the revocation status on the PGP® Universal Server.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Highlight a PGP key.4. Press the key > Revoke > Yes.5. Change the Reason field.6. Click OK.PGP key revocation reasonsReason DescriptionUnknown The revocation reason does not match any of the predefined reasons.Superseded A new PGP® key is replacing an existing PGP key.Key Compromise A person who is not the key subject might have discovered the private key value.Key Retired The PGP key is no longer used.User ID Invalid The user information for the PGP key is not valid.User Guide Security295

PGP key optionsChange the display name for a PGP key1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Highlight a PGP® key.4. Press the key > Change Label.5. Type a display name for the PGP key.6. Click OK.Turn off the display name prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > PGP Keys.3. Press the key > Fetch PGP Keys.4. Press the key > Options.5. Change the Prompt for Label field to No.6. Press the key > Save.When you add a PGP® key, your BlackBerry® smartphone uses the name that the PGP® Universal Server set for the key when itgenerated the key.Turn off the fetch status prompt that appears when you add a PGP key to the key store1. On the Home screen or in a folder, click the Options icon.2. Click Security > PGP.3. Press the key > Fetch PGP Keys.4. Press the key > Options.• To download the revocation status of a PGP® key when you add it to the key store, change the Fetch Status field to Yes.• To add a PGP key to the key store without downloading the revocation status, change the Fetch Status field to No.5. Press the key > Save.Certificate serversAdd a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Press the key > New Server.4. Specify information for the certificate server.User Guide Security296

5. Press the key > Save.Change connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Edit.5. Change the connection information for the certificate server.6. Press the key > Save.Connection options for OCSP and CRL serversOption DescriptionFriendly Name Type a display name for the certificate server.Server URL Type the web address of the certificate server.Connection options for LDAP-enabled servers and DSML-enabled serversOption DescriptionFriendly Name Type a display name for the server.Server Name Type the network address of the server.Base Query Type the base query information for the server using X.509 certificate syntax (for example,o=test.rim.net).Port Type the port number for your organization’s network. The default port number is 389.Authentication Type Specify whether you must log in to the server.Connection Type Specify whether your BlackBerry® smartphone uses an SSL connection or a TLS connectionto connect to the server.Send connection information for a certificate server1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificate Servers.3. Highlight a certificate server.4. Press the key > Email Server or PIN Server.User Guide Security297

4. Press the key > Save.Change when your smartphone deletes the key store password1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Key Store Password Timeout field.4. Press the key > Save.To access private keys after your BlackBerry® smartphone deletes the key store password, you must type your key storepassword.Add contacts automatically when you add certificates or PGP keys to the key storeYou can set your BlackBerry® smartphone to add a contact to your contact list using information from a certificate or PGP® keyin your key store. For example, if you add a coworker's public certificate to your key store, your smartphone can automaticallycreate a contact entry with that person's name, organization, phone number, and address.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Select the Add Certificate Email to Contacts checkbox.4. Press the key > Save.Change the service that your smartphone uses to download certificatesDepending on your organization, you might not be able to change the service that your BlackBerry® smartphone uses todownload certificates. For more information, contact your administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Change the Certificate Service field.4. Press the key > Save.Turn off automatic backup and restore of key store dataBy default, items in the key store on your BlackBerry® smartphone are backed up or restored when you back up or restore yoursmartphone data. For security reasons, if you don't want to back up your private key to your computer or restore your privatekey from your computer, you can turn off automatic backup and restore of key store data.1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Allow Key Store Backup/Restore checkbox.4. Press the key > Save.To turn on automatic backup and restore of key store data, select the Allow Key Store Backup/Restore checkbox.User Guide Security299

Change the refresh rate for certificate revocation lists1. On the Home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. In the Certificate Status section, change the Expires After field.4. Press the key > Save.Your BlackBerry® smartphone downloads a new revocation status automatically when your smartphone uses a key store itemwith a status that is older than the time limit that you set.Reject certificate revocation lists from unverified CRL servers1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Key Stores.3. Clear the Accept Unverified CRLs checkbox.4. Press the key > Save.Your BlackBerry® smartphone rejects certificate revocation lists from CRL servers that the BlackBerry® MDS Connection Servicecan't verify.Smart cardsAbout using a smart card with your smartphoneSmart cards store certificates and private keys. You can use a smart card reader to import certificates from a smart card to thekey store on your BlackBerry® smartphone, but you can't import private keys. As a result, private key operations such as signingand decryption use the smart card, and public key operations such as verification and encryption use the public certificates onyour smartphone.If you use a smart card certificate to authenticate with your smartphone, after you connect your smart card reader to yoursmartphone, your smartphone requests authentication from the smart card each time that you unlock your smartphone.You can install multiple smart card drivers on your smartphone, including drivers for microSD smart cards, but you can onlyauthenticate to one smart card at a time. If you are authenticating using a microSD smart card and you want to transfer mediafiles between your microSD smart card and your computer, you must temporarily turn off two-factor authentication or select adifferent authentication option.If the S/MIME Support Package for BlackBerry® smartphones is installed on your smartphone, you can use smart cardcertificates to send S/MIME-protected messages.Turn on two-factor authenticationTo perform this task, you must set a password for your BlackBerry® smartphone and have the smart card password that youreceived with your smart card.1. On the home screen or in a folder, click the Options icon.User Guide Security300

2. Click Security > Password.• To use a smart card and your smartphone password to unlock your smartphone, set the Authentication Type field toSmart Card.• To use your connected smart card reader (even if the smart card is not inserted) and your smartphone password tounlock your smartphone, set the Authentication Type field to Proximity. Select the Prompt for Device Passwordcheckbox.3. Press the key > Save.Import a certificate from a smart card1. On the home screen or in a folder, click the Options icon.2. Click Security > Advanced Security Settings > Certificates.3. Press the key > Import Smart Card Certs.4. Enter your smart card password.5. Select the checkbox beside a certificate.6. Click OK.7. Enter your key store password.8. Click OK.Lock your smartphone when you remove your smart card from your smart card reader1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Select the Lock On Card Removal checkbox.5. Press the key > Save.Related informationI can't unlock my smartphone using my smart card, 309About smart password entryIf you use advanced authentication and your BlackBerry® smartphone password or smart card password is numeric, you mightbe able to use smart password entry in some password fields. When smart password entry is turned on, your smartphone isdesigned to remember the format of a password that you type in a password field. When you type the password again, yoursmartphone applies a smart password filter to the password field. If the password is numeric, a 123 indicator appears besidethe password field and you do not have to press the Alt key to type numbers. If the password is alphanumeric, an ABC indicatorappears beside the password field.To use smart password entry, advanced authentication must be turned on and the correct smart card driver and smart cardreader must be installed on your smartphone.Turn off smart password entryTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.User Guide Security301

You can turn off smart password entry to reduce the chance that someone might guess your smartphone password or smartcard password based on the smart password filter that your smartphone applies to password fields.1. On the Home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart Card.4. Clear the Smart Password Entry checkbox.5. Press the key > Save.To turn on smart password entry again, check the Smart Password Entry checkbox.Turn off notification for smart card connections1. On the home screen or in a folder, click the Options icon.2. Click Security > Smart Card.3. Clear the LED Session Indicator checkbox.4. Press the key > Save.To turn on notification for smart card connections, select the LED Session Indicator checkbox.Switch smart password filtersIn a blank password field, press the key.The indicator for the new smart password filter appears beside the password field.Prerequisites: Using authentication certificates• Your BlackBerry® smartphone must have the correct smart card driver and smart card reader driver installed.• You must have imported a certificate from your smart card that you can use for signing and verification.• You must turn on advanced authentication.• You must have set a smartphone password.• You must have the smart card password that you received with your smart card.Use a certificate to authenticate your smart cardTo perform this task, you must be using a smart card and a password to unlock your BlackBerry® smartphone.If you use a certificate to authenticate your smart card, the certificate authenticates your smart card whenever you use yoursmart card to unlock your smartphone.1. On the home screen or in a folder, click the Options icon.2. Click Security > Password.3. If necessary, change the User Authenticator field to Smart card.4. Change the Authentication Certificate field.5. Press the key > Save.User Guide Security302

Third-party application controlAbout permissions for third-party applicationsYou or your administrator can set permissions that control how third-party applications on your BlackBerry® smartphoneinteract with the other applications on your smartphone. For example, you can control whether third-party applications canaccess data or the Internet, make calls, or use Bluetooth® connections.If you have added third-party applications to your smartphone, your smartphone is designed to prevent these applicationsfrom sending or receiving data without your knowledge. Before a third-party application sends or receives data, you might beprompted to accept or deny the connection request. For a selected application, you can change this prompt for a specificlocation or resource.Set permissions for a third-party applicationNote: Changing permissions for third-party applications can significantly affect the operation of applications on yourBlackBerry® smartphone. For more information about how changing these permissions might affect the operation of theapplications on your smartphone, contact your wireless service provider or administrator.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.• To set permissions for a specific third-party application, highlight the application. Press the key > EditPermissions.• To set permissions for all third-party applications, press the key > Edit Default Permissions.3. Expand Connections, Interactions, or User Data.4. Change the permission fields.5. Press the key > Save.Related informationInteraction permissions for third-party applications, 306Data permissions for third-party applications, 307Reset connection permissions for third-party applications1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Press the key > Edit Default Permissions.4. Press the key > Reset All Firewall Prompts.5. Press the key > Apply Defaults to All.About direct Internet connections for third-party applicationsSome third-party applications that you add to your BlackBerry® smartphone might require a direct TCP or HTTP connection tothe Internet. For example, a stock price application might need to connect to the Internet to retrieve the latest stock prices.You might have to set the APN that the third-party application uses for this connection.User Guide Security305

Set up a direct Internet connection for a third-party applicationTo get the user name and password for the APN, contact your wireless service provider.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > TCP IP.3. Type the APN information.4. Press the key > Save.Turn on safe modeWhen you start your BlackBerry® smartphone, you can turn on safe mode to prevent third-party applications from runningautomatically. This safe mode enables you to troubleshoot or remove any unwanted applications.1. Remove and reinsert the battery.2. When the red LED light goes out, press and hold the key as the smartphone is loading.3. When the dialog appears, click OK.When safe mode is on, a safe mode indicator appears at the top of the home screen.To turn off safe mode, repeat step 1.Turn off a prompt for a third-party application connection1. On the Home screen or in a folder, click the Options icon.2. Click Device > Application Management.3. Highlight a third-party application.4. Press the key > Edit Permissions > Prompt Exceptions.• To allow the application to connect to a specific location or resource without displaying a prompt, click Add Allow.Specify a protocol and, if necessary, the domain.• To prevent the application from connecting to a specific location or resource without displaying a prompt, click AddDeny. Specify a protocol and, if necessary, the domain.5. Press the key > Save.Interaction permissions for third-party applicationsPermission DescriptionCross Application Communication Specify whether third-party applications can communicate and share datawith other applications on your BlackBerry® smartphone.Device Settings Specify whether third-party applications can turn on or turn off yoursmartphone or change smartphone options, such as display options.User Guide Security306

Permission DescriptionMedia Specify whether third-party applications can access media files on yoursmartphone.Application Management Specify whether third-party applications can add or delete applicationmodules or access module information such as an application name orversion.Themes Specify whether your smartphone can use third-party applications as asource for customized themes.Input Simulation Specify whether third-party applications can simulate actions, such aspressing a key on your smartphone.Browser Filtering Specify whether third-party applications can register browser filters withthe browser on your smartphone to add, change, or delete website contentbefore it appears in your browser.Recording Specify whether third-party applications can take screen shots of yoursmartphone screen or use other applications on your smartphone to takepictures or recordings.Security Timer Reset Specify whether third-party applications can reset the duration that yoursmartphone remains unlocked after you stop using it.Related informationSet permissions for a third-party application, 305Data permissions for third-party applicationsPermission DescriptionEmail Set whether third-party applications can access email messages, text messages, or PINmessages on your BlackBerry® smartphone.Organizer Data Set whether third-party applications can access organizer data such as contacts, calendarentries, tasks, or memos.Files Set whether third-party applications can access files that you store on your smartphone. Forexample, you can set whether third-party applications can access files that you transfer to yoursmartphone using Bluetooth® technology or using the BlackBerry® Desktop Software.Security Data Set whether third-party applications can access certificates or keys in the key store on yoursmartphone.User Guide Security307

Permission DescriptionSecure Element Set whether third-party applications can access confidential information, such as credit cardnumbers, coupons, loyalty cards, and public transit passes, that are stored on yoursmartphone's secure element. Depending on your smartphone model and wireless serviceprovider, your smartphone might not use a secure element.Related informationSet permissions for a third-party application, 305Connection permissions for third-party applicationsPermission DescriptionUSB Set whether third-party applications can use physical connections, such as a USB cable orRS-232 cable, that you have set up for your BlackBerry® smartphone.Bluetooth Set whether third-party applications can use Bluetooth® connections.Phone Set whether third-party applications can make calls or access call logs.Location Data Set whether third-party applications can use your GPS location information.Server Network Set whether third-party applications can access the Internet or your organization's intranetusing your organization's network.Internet Set whether third-party applications can access the Internet through your wireless serviceprovider (for example, using a direct Internet connection or WAP gateway).Wi-Fi (if supported) Set whether third-party applications can use Wi-Fi® connections.Near Field Communication Set whether third-party applications can use NFC connections.Troubleshooting: SecurityI forget my smartphone passwordIf you forget your BlackBerry® smartphone password, it can't be recovered. If your smartphone uses a BlackBerry® EnterpriseServer, your administrator might be able to reset your password without deleting your smartphone data. Otherwise, the onlyway you can reset your password without knowing your current password is to delete all your smartphone data. You can dothis by exceeding the number of allowed password attempts.User Guide Security308

If your email account uses a BlackBerry Enterprise Server, depending on the options that your administrator sets, when youdelete your smartphone data, you might also delete the data on your media card. For more information, contact youradministrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.My smartphone prompts me to make an emergency call when I type apasswordIf your BlackBerry® smartphone password contains a combination of letters that corresponds to an emergency access number,your smartphone might prompt you to make an emergency call when you type your smartphone password.To continue typing your smartphone password, press the key.Related informationChange the smartphone password, 279I can't unlock my smartphone using my smart cardTry the following actions:• Verify that the correct smart card is inserted in the smart card reader.• Verify that the smart card is inserted in the smart card reader correctly.• Verify that you typed the smart card password correctly. You should have received this password when you received yoursmart card.• If you use a certificate to authenticate your smart card, verify that the certificate isn't revoked or expired.I can't download a certificateIf you changed the connection type that your BlackBerry® smartphone uses to connect to the LDAP-enabled server or DSML-enabled server, try switching to the default connection type.I can't download a PGP key from an LDAP-enabled serverTry the following actions:• Verify that your organization permits you to download PGP® keys from an LDAP-enabled server. For more information,contact your administrator.• If you changed the connection type that your BlackBerry® smartphone uses to connect to an LDAP-enabled server, tryusing the default connection type.User Guide Security309

Service books and diagnostic reportsAccept, delete, or restore a service bookYour wireless service provider or administrator might send a service book to your BlackBerry® smartphone over the wirelessnetwork to add an additional service or application to your smartphone.If your work email account uses a BlackBerry® Enterprise Server, you can also receive service books on your smartphone usingthe BlackBerry® Desktop Software. For more information, see the Help in the BlackBerry Desktop Software.1. On the Home screen or in a folder, click the Options icon.2. Click Device > Advanced System Settings > Service Book.3. Highlight a service book.4. Press the key.• To accept a service book, click Accept.• To delete a service book, click Delete.• To restore a service book, click Undelete.Run a diagnostic reportIf you cannot connect to the wireless network or access services such as email messaging, your wireless service provider oradministrator might ask you to run and submit a diagnostic report. Your wireless service provider or administrator can use thereport to help you troubleshoot the issue.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Run.Related informationI can't run or submit a diagnostic report, 311View, submit, or delete a diagnostic report1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Highlight a report.5. Press the key.• To view the diagnostic report, click View Report.User Guide Service books and diagnostic reports310

• To submit the diagnostic report, click Email Report or PIN Report.• To delete the diagnostic report, click Delete.• To delete all diagnostic reports, click Delete All.Related informationI can't run or submit a diagnostic report, 311Set a default recipient for diagnostic reportsIf you set the default recipient, each time that you submit a diagnostic report, your BlackBerry® smartphone sends the reportto that recipient. If you want to specify a recipient each time that you submit a report, don't set the default recipient.1. On the Home screen or in a folder, click the Options icon.2. Click Networks and Connections > Mobile Network.3. Press the key > Diagnostics Test.4. Press the key > Options..5. Type the contact information.6. Press the key > Save.I can't run or submit a diagnostic reportTry the following actions:•Try running the diagnostic report again. In the diagnostic report, press the key > Repeat All Steps.• Verify that your BlackBerry® smartphone is connected to the wireless network.• If you cannot submit a diagnostic report to an email address, try submitting the report to a PIN. Likewise, if you can'tsubmit a diagnostic report to a PIN, try submitting the report to an email address.Related informationRun a diagnostic report, 310View, submit, or delete a diagnostic report, 310Find your smartphone model number and version of theBlackBerry Device SoftwareDo one of the following:• On the Home screen or in a folder, click the Options icon. Click Device > About Device Versions.• If supported by your input language, in a message or memo, type myver followed by a space.User Guide Service books and diagnostic reports311

SynchronizationHow to: SynchronizationAbout synchronization and reconciliationThe wireless data synchronization feature is designed to synchronize organizer data (contacts, calendar entries, tasks, andmemos) between your BlackBerry® smartphone and the email application on your computer over the wireless network.The wireless email reconciliation feature is designed to reconcile email between your smartphone and the email application onyour computer over the wireless network. When you file or delete email messages on your smartphone, these email messagesshould be filed or deleted in the email application on your computer. Likewise, any changes that you make to email messagesin the email application on your computer should be reflected on your smartphone.In rare cases, if your smartphone doesn't recognize fields in a contact, calendar entry, or email account, some data or emailcan't be synchronized or reconciled.If wireless data synchronization isn't available on your smartphone or if you turned off this feature, you can use theBlackBerry® Desktop Software to synchronize your organizer data. For more information, see the Help in the BlackBerryDesktop Software.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Synchronize email over the wireless networkYou can set the Wireless Reconcile option for each email address that is associated with your BlackBerry® smartphone, whichwill synchronize your email over the wireless network.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Select the Wireless Reconcile checkbox.5. Press the key > Save.Delete email on your smartphone and in your email application on yourcomputerYou can set the Delete On option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.User Guide Synchronization312

4. Change the Delete On field to Mailbox & Handheld.5. Press the key > Save.It takes a short period of time for email to be deleted over the wireless network.Related informationDelete a message, 76Synchronize organizer data over the wireless networkResearch In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.1. In the Contacts application, Calendar application, Tasks application, or MemoPad, press the key > Options.2. If necessary, click a calendar or contact list.3. Select the Wireless Synchronization checkbox.4. Press the key > Save.If you use the BlackBerry® Internet Service, you must use the BlackBerry® Desktop Software to synchronize calendar data. Formore information, see the Help in the BlackBerry Desktop Software.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181About synchronization conflicts, 84About synchronization conflictsA synchronization conflict occurs when you change the same email or organizer data item on your BlackBerry® smartphone andin the email application on your computer.If you reconcile your email using wireless email reconciliation, on your smartphone, you can set whether the email on yoursmartphone or the email on your computer takes precedence when an email reconciliation conflict occurs.If you synchronize your organizer data using wireless data synchronization, the organizer data on your computer takesprecedence over the organizer data on your smartphone when a data synchronization conflict occurs.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Related informationSome characters in calendar entries don't appear correctly after synchronization, 181Synchronize organizer data over the wireless network, 174Manage email reconciliation conflictsYou can set the On Conflicts option for each email address that is associated with your BlackBerry® smartphone.1. On the Home screen, click the Messages icon.User Guide Synchronization313

2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Change the On Conflicts field.5. Press the key > Save.Manage data synchronization conflictsYou can change how conflicts that occur during organizer data synchronization are resolved by turning off wireless datasynchronization, changing conflict resolution options, and synchronizing organizer data using the BlackBerry® DesktopSoftware. For more information about managing conflicts that occur during organizer data synchronization, see the Help in theBlackBerry Desktop Software.About backing up and restoring smartphone dataIf you have installed the BlackBerry® Desktop Software on your computer, you can back up and restore most of your BlackBerrysmartphone data, including messages, organizer data, fonts, saved searches, and browser bookmarks using the BlackBerryDesktop Software. For more information, see the Help in the BlackBerry Desktop Software.If you haven't saved anything on your media card, you can back up and restore most of your smartphone data using yourmedia card.If your email account uses a BlackBerry® Enterprise Server, you might be able to restore synchronized organizer data to yoursmartphone over the wireless network. To restore synchronized organizer data over the wireless network, you must have anactivation password. For more information, contact your administrator.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.Empty the deleted items folder on your computer from your smartphoneTo perform this task, your work email account must use a BlackBerry® Enterprise Server that supports this feature. For moreinformation, contact your administrator.1. On the Home screen, click the Messages icon.2. Press the key > Options > Email Reconciliation.3. If the Message Services field appears, set this field to the appropriate email account.4. Press the key > Purge Deleted Items.User Guide Synchronization314

Troubleshooting: SynchronizationEmail messages aren't reconciling over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless email reconciliation is turned on.• Reconcile email messages manually.Organizer data isn't synchronizing over the wireless networkTry the following actions:• Verify that your BlackBerry® smartphone is connected to the wireless network.• Verify that wireless data synchronization is turned on in the Contacts application, Calendar application, Tasks application,and MemoPad.• If you use the BlackBerry® Internet Service, you must synchronize calendar data using the BlackBerry® Desktop Software.For more information, see the Help in the BlackBerry Desktop Software.Contact list field data isn't appearing on my computerYou can only synchronize the data in a custom contact list field with a text field in the email application on your computer. Forexample, you can't add a contact's birthday to a custom contact list field on your BlackBerry® smartphone and synchronize itwith the email application on your computer, because the birthday field is a date field in the email application on yourcomputer.Related informationCreate a custom contact field, 183Some characters in calendar entries don't appear correctly aftersynchronizationIf you schedule appointments or meetings on your BlackBerry® smartphone that contain special characters or accents, yourcomputer might not support these characters.On your computer, verify that you are using the correct default code page and that the correct font support is installed on yourcomputer. For more information, see the documentation for the operating system on your computer.Research In Motion recommends that you regularly create and save a backup file on your computer, especially before youupdate any software. Maintaining a current backup file on your computer might allow you to recover smartphone data if yoursmartphone is lost, stolen, or corrupted by an unforeseen issue.User Guide Synchronization315

Related informationAbout synchronization conflicts, 84Synchronize organizer data over the wireless network, 174User Guide Synchronization316

Accessibility optionsHow to: AccessibilityScreen accessibility optionsDisplay closed captions in videosYou can turn on closed captions so that text displays on the screen when you play video files that support closed captions.1. On the Home screen, click the Media icon.2. Press the key > Media Options.3. Select the Display Closed Captions checkbox.4. If necessary, change the Appearance field, Position field, and Font Scale field.5. Press the key > Save.Change the display font1. On the Home screen or in a folder, click the Options icon.2. Click Display > Screen Display.3. Change the font fields.4. Press the key > Save.Use grayscale or reverse contrast for the screen display1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.• To use grayscale for the screen display, change the Color Contrast field to Greyscale.• To use reverse contrast for the screen display, change the Color Contrast field to Reverse Contrast.3. Press the key > Save.Audio and phone accessibility optionsTurn on or turn off event soundsEvent sounds alert you when you turn on or turn off your BlackBerry® smartphone, when the battery power level is full or low,and when you connect or disconnect a USB cable or accessory to or from your smartphone.1. On the Home screen or in a folder, click the Options icon.2. Click Accessibility.3. Change the Event Sounds field.User Guide Accessibility options317

4. Press the key > Save.The H-T telecoil indicator appears at the top of the Home screen.Related informationAbout hearing aid mode, 66TTY supportDepending on your wireless service provider, this feature might not be supported.About TTY supportWhen you turn on TTY support and you connect your BlackBerry® smartphone to a TTY device that operates at 45.45 bits persecond, you can make calls to and receive calls from TTY devices. Your smartphone is designed to convert received calls to textthat you can read on your TTY device.If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTYdevice to your smartphone. To get an adapter accessory that Research In Motion® has approved for use with your smartphone,visit www.shopblackberry.com.Turn on or turn off TTY support1. From the Home screen, press the key.2. Press the key > Options > TTY.3. Change the TTY field.4. Press the key > Save.A TTY indicator appears in the connections area at the top of the Home screen.Related informationAbout TTY support, 66Phone options, 64Voice dialingPerform an action using a voice command1. On the Home screen or in a folder, click the Voice Dialing icon.2. After the beep, say a voice command.Related informationI can't make calls using a voice command, 70User Guide Accessibility options319

Available voice commandsVoice command Description"Call <contact name or phone number>" Say this voice command to make a call. To perform this task with a Bluetooth®enabled device, such as a handsfree car kit or wireless headset, the paired Bluetoothenabled device must support this feature and you must turn on Bluetoothtechnology. You can't make calls to emergency numbers using voice commands."Call <contact name> <phone numbertype>"Say this voice command to call a specific phone number for a contact that is in yourcontact list. For example, if the contact has a work number and a mobile number,you can say "call <contact name> work" to call the work number."Call extension <extension number>" Say this voice command to dial an extension. To perform this task, you must setoptions for dialing extensions. You can dial extensions only within your company."Check my phone number" If you have multiple phone numbers associated with your BlackBerry® smartphone,say this voice command to check your active phone number."Check signal strength" Say this voice command to check your wireless coverage level."Check network" Say this voice command to check the wireless network that your smartphone isconnected to."Check battery" Say this voice command to check the battery power level."Repeat" Say this voice command to have the last voice prompt repeated to you."Cancel" Say this voice command to close the voice dialing application.Related informationSet options for dialing extensions, 60Typing accessibility optionsChange or delete a Word Substitution entry1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Input > Word Substitution.3. Highlight a Word Substitution entry.4. Press the key.•To change the Word Substitution entry, click Edit. Change the entry. Press the key > Save.• To delete the Word Substitution entry, click Delete.User Guide Accessibility options320

Type text using the predictive input methodWhen you are typing text, do any of the following:• To select the highlighted suggestion and start typing a new word, press the key on the keyboard.• To select the highlighted suggestion and continue typing, click the word.• To ignore the suggestions, keep typing.Change your typing styleYou can change how your BlackBerry® smartphone recognizes what you type by selecting a typing style.1. On the Home screen or in a folder, click the Options icon.2. Click Typing and Language > Typing.3. For a keyboard, do one of the following:• To turn off all typing assistance, change the Style field to Direct.• To set your smartphone to suggest word predictions as you type, change the Style field to Predictive.4. Press the key > Save.User Guide Accessibility options321

CalculatorUse the calculatorOn the Home screen or in the Applications folder, click the Calculator icon.• To press a key in the calculator, click the key or press the corresponding key on the BlackBerry® smartphone keyboard.Convert a measurement1. On the Home screen or in the Applications folder, click the Calculator icon.2. Type a number.3. Press the key.• To convert the number from imperial to metric, click To Metric.• To convert the number from metric to imperial, click From Metric.4. Click a conversion type.User Guide Calculator322

GlossaryADNAn abbreviated dialing number (ADN) is a short telephone number, such as 911 or 112, that is used to reach publicservices.APNaccess point nameBCCblind carbon copyBlackBerry MDSBlackBerry® Mobile Data SystemCCcarbon copyCDMACode Division Multiple AccesscertificateA certificate is a digital document that binds the identity and public key of a certificate subject. Each certificate has acorresponding private key that is stored separately. A certificate authority signs the certificate to indicate that it isauthentic and can be trusted.CMIMECompressed Multipurpose Internet Mail ExtensionsCRLcertificate revocation listCRL serverA BlackBerry smartphone uses a CRL server to check the most recently published revocation status of a certificate.Certificate authorities publish certificate revocation lists on CRL servers.DNSDomain Name SystemDSADigital Signature AlgorithmDSMLDirectory Service Markup LanguageUser Guide Glossary323

DSML-enabled serverA BlackBerry smartphone uses a DSML-enabled server to search for and download certificates.EAP-FASTExtensible Authentication Protocol Flexible Authentication via Secure TunnelingEAP-SIMExtensible Authentication Protocol Subscriber Identity ModuleEAP-TLSExtensible Authentication Protocol Transport Layer SecurityEAP-TTLSExtensible Authentication Protocol Tunneled Transport Layer SecurityECCElliptic Curve CryptographyFDNFixed Dialing NumberFIPSFederal Information Processing StandardsGANgeneric access networkGPSGlobal Positioning SystemGSMGlobal System for Mobile Communications®HTTPHypertext Transfer ProtocolIMSIInternational Mobile Subscriber IdentityIPInternet ProtocolIT policyAn IT policy consists of various IT policy rules that control the security features and behavior of BlackBerry smartphones,BlackBerry® PlayBook™ tablets, the BlackBerry® Desktop Software, and the BlackBerry® Web Desktop Manager.User Guide Glossary324

LDAPLightweight Directory Access ProtocolLDAP-enabled serverA BlackBerry smartphone uses an LDAP-enabled server to search for and download certificates and PGP® keys.LEDlight-emitting diodemass storage modeMass storage mode enables users to transfer files between a media card and their computer when they connect theirBlackBerry smartphone to their computer.MCCmobile country codeMMSMultimedia Messaging ServiceMNCmobile network codeMTPMedia Transfer ProtocolNFCNear Field CommunicationOCSPOnline Certificate Status ProtocolPEAPProtected Extensible Authentication Protocolpersonal certificateA personal certificate is a certificate that a certificate authority assigns to a user.personal PGP keyA personal PGP® key is made up of a PGP public key and PGP private key for a user.PINpersonal identification numberprivate keyUser Guide Glossary325

A private key is a key that only the certificate subject can use. Private key information is not distributed publically.BlackBerry smartphones use private keys to sign email messages or PIN messages that users send and to decrypt emailmessages that users receive.public keyA public key is a key that people other than the certificate subject can use. BlackBerry smartphones use public keys toencrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on emailmessages or PIN messages that users receive from certificate subjects.root certificateA root certificate is a self-signed certificate and usually belongs to a certificate authority.RTSPReal Time Streaming ProtocolR-UIMRemovable User Identity ModuleSANsubject alternative nameSDNA service dialing number (SDN) is a number that is preloaded on your SIM card by your wireless service provider that youcan use to access information about your BlackBerry smartphone service, such as the current call forwarding status.SHASecure Hash AlgorithmSIMSubscriber Identity ModuleS/MIMESecure Multipurpose Internet Mail ExtensionsSMSShort Message ServiceSMSCShort Message Service CenterSSIDservice set identifierSSLSecure Sockets LayerUser Guide Glossary326

TCPTransmission Control ProtocolTLSTransport Layer SecurityTriple DESTriple Data Encryption StandardTTYteletypeUMAUnlicensed Mobile AccessVPNvirtual private networkWANwide area networkWAPWireless Application ProtocolWEPWired Equivalent PrivacyWMLWireless Markup LanguageWPAWi-Fi Protected AccessWTLSWireless Transport Layer SecurityUser Guide Glossary327

Legal notice©2011 Research In Motion Limited. All rights reserved. BlackBerry®, RIM®, Research In Motion®, and related trademarks,names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countriesaround the world.iTunes is a trademark of Apple Inc. Bluetooth is a trademark of Bluetooth SIG. DataViz, Documents To Go, Sheet to Go,Slideshow to Go, and Word to Go are trademarks of DataViz, Inc. UMTS is a trademark of European TelecommunicationsStandard Institute. Gears and Google Mail are trademarks of Google Inc. GSM and Global System for Mobile Communicationsare trademarks of the GSM MOU Association. IBM, Domino, Lotus, Lotus iNotes, and Lotus Notes are trademarks ofInternational Business Machines Corporation. JavaScript is a trademark of Oracle America, Inc. Microsoft, Hotmail, Outlook,Windows Live, and Windows Media are trademarks of Microsoft Corporation. Novell and GroupWise are trademarks of Novell,Inc. PGP, PGP Desktop Professional, and PGP Universal Server are trademarks of PGP Corporation. RSA is a trademark of RSASecurity. vCard is a trademark of the Internet Mail Consortium. Wi-Fi, Wi-Fi Protected Access, Wi-Fi Protected Setup, and WPAare trademarks of the Wi-Fi Alliance. All other trademarks are the property of their respective owners.Handwriting Recognition Engine (c) 1998-2010 is provided by HanWang Technology Co., Ltd. All Rights Reserved.Content owners use Windows Media digital rights management technology (WMDRM) to protect their intellectual property,including copyrights. This device uses WMDRM software to access WMDRM-protected content. If the WMDRM software failsto protect the content, content owners may ask Microsoft to revoke the software's ability to use WMDRM to play or copyprotected content. Revocation does not affect unprotected content. When you download licenses for protected content, youagree that Microsoft may include a revocation list with the licenses. Content owners may require you to upgrade WMDRM toaccess their content. if you decline an upgrade, you will not be able to access content that requires the upgrade.Portions of the BlackBerry® Device Software are copyright © 2007-2008 The FreeType Project (www.freetype.org). All rightsreserved.This documentation including all documentation incorporated by reference herein such as documentation provided or madeavailable at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies("RIM") and RIM assumes no responsibility for any typographical, technical, or other inaccuracies, errors, or omissions in thisdocumentation. In order to protect RIM proprietary and confidential information and/or trade secrets, this documentationmay describe some aspects of RIM technology in generalized terms. RIM reserves the right to periodically change informationthat is contained in this documentation; however, RIM makes no commitment to provide any such changes, updates,enhancements, or other additions to this documentation to you in a timely manner or at all.This documentation might contain references to third-party sources of information, hardware or software, products or servicesincluding components and content such as content protected by copyright and/or third-party web sites (collectively the "ThirdParty Products and Services"). RIM does not control, and is not responsible for, any Third Party Products and Services including,without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency,links, or any other aspect of Third Party Products and Services. The inclusion of a reference to Third Party Products and Servicesin this documentation does not imply endorsement by RIM of the Third Party Products and Services or the third party in anyway.EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION, ALL CONDITIONS,ENDORSEMENTS, GUARANTEES, REPRESENTATIONS, OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDINGWITHOUT LIMITATION, ANY CONDITIONS, ENDORSEMENTS, GUARANTEES, REPRESENTATIONS OR WARRANTIES OFUser Guide Legal notice328

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This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the EuropeanCommunity.BlackBerry® Curve™ 9370 smartphone model number: RDR61CW This is a Wi-Fi® enabled device subject to restrictions of use in some member states of the EuropeanCommunity.Research In Motion Limited295 Phillip StreetWaterloo, ON N2L 3W8CanadaResearch In Motion UK Limited Centrum House 36 Station Road Egham, Surrey TW20 9LF United Kingdom Published in CanadaUser Guide Legal notice332

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