BlackBerry RBF20CW BlackBerry Handheld User Manual userguide bb8703e cdma

BlackBerry Limited BlackBerry Handheld userguide bb8703e cdma

Contents

users manual

BlackBerry Wireless HandheldVersion 4.1User Guide
BlackBerry 8703e Wireless Handheld™ Model Number: RBF20CWLast modified: 17 May 2006Part number: SWD_X_HH(EN)-184.000 At the time of publication, this documentation is based on BlackBerry Handheld Software version 4.1.Send us your comments on product documentation: https://www.blackberry.com/DocsFeedback.©2006 Research In Motion Limited. All Rights Reserved. The BlackBerry and RIM families of related marks, images, and symbols are the exclusive properties of Research In Motion Limited. RIM, Research In Motion, BlackBerry, “Always On, Always Connected” and the “envelope in motion” symbol are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines Corporation in the United States, other countries, or both. JavaScript is a trademark of Sun Microsystems, Inc. in the United States and other countries. Microsoft, Outlook, PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Novell and GroupWise are either registered trademarks or trademarks of Novell, Inc. in the United States and other countries. vCard and vCalendar are either registered trademarks or trademarks of the Internet Mail Consortium. All other brands, product names, company names, trademarks and service marks are the properties of their respective owners.The BlackBerry device and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a list of RIM [as hereinafter defined] patents.This document is provided “as is” and Research In Motion Limited and its affiliated companies (“RIM”) assume no responsibility for any typographical, technical or other inaccuracies in this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.This document might contain references to third party sources of information, hardware or software, products or services and/or third party web sites (collectively the “Third-Party Information”). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the Third Party Information or the third party in any way. Installation and use of Third Party Information with RIM's products and services may require one or more patent, trademark or copyright licenses in order to avoid infringement of the intellectual property rights of others. Any dealings with Third Party Information, including, without limitation, compliance with applicable licenses and terms and conditions, are solely between you and the third party. You are solely responsible for determining whether such third party licenses are required and are responsible for acquiring any such licenses relating to Third Party Information. To the extent that such intellectual property licenses may be required, RIM expressly recommends that you do not install or use Third Party Information until all such applicable licenses have been acquired by you or on your behalf. Your use of Third Party Information shall be governed by and subject to you agreeing to the terms of the Third Party Information licenses. Any Third Party Information that is provided with RIM's products and services is provided "as is". RIM makes
no representation, warranty or guarantee whatsoever in relation to the Third Party Information and RIM assumes no liability whatsoever in relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages. Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software, BlackBerry Desktop Software, and/or BlackBerry Handheld Software and may require additional development or third-party products and/or services for access to corporate applications.Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:4,901,307, 5,490,165, 5,056,109, 5,504,773, 5,101,501, 5,506,865, 5,109,390, 5,511,073, 5,228,054, 5,535,239, 5,267,261, 5,544,196, 5,267,262, 5,568,483, 5,337,338, 5,600,754, 5,414,796, 5,657,420, 5,416,797, 5,659,569, 5,710,784, 5,778,338Published in CanadaResearch In Motion Limited 295 Phillip Street Waterloo, ON N2L 3W8 Canada
Contents1Enterprise activation............................................................................................................................................92Email messages ................................................................................................................................................... 113PIN messages.......................................................................................................................................................174SMS messages..................................................................................................................................................... 195MMS messages.....................................................................................................................................................216Search...................................................................................................................................................................257Attachments ........................................................................................................................................................ 278Synchronizing data .............................................................................................................................................319Backing up and restoring device data ............................................................................................................3310 Typing ...................................................................................................................................................................3511 Phone....................................................................................................................................................................3912 Browser................................................................................................................................................................ 4913 Downloading .......................................................................................................................................................5314 Contacts ...............................................................................................................................................................5515 Calendar.............................................................................................................................................................. 5916 Tasks .....................................................................................................................................................................6317 Memos ................................................................................................................................................................. 65
18 Alarm.....................................................................................................................................................................6719 Calculator............................................................................................................................................................ 6920 Bluetooth...............................................................................................................................................................7121 Date and time...................................................................................................................................................... 7322 Profiles..................................................................................................................................................................7523 Screen display.....................................................................................................................................................7924 Language..............................................................................................................................................................8325 Power and battery ..............................................................................................................................................8526 Network coverage ..............................................................................................................................................8727 Security ............................................................................................................................................................... 8928 Third-party program control............................................................................................................................ 9529 BrickBreaker....................................................................................................................................................... 9930 Service books......................................................................................................................................................10131 Frequently asked questions............................................................................................................................ 10332 General — frequently asked questions.........................................................................................................10533 Email and PIN messages — frequently asked questions .......................................................................... 10734 SMS messages — frequently asked questions.............................................................................................. 11335 MMS messages — frequently asked questions ............................................................................................11536 Attachments — frequently asked questions................................................................................................. 117
37 Synchronization — frequently asked questions........................................................................................... 12138 Phone — frequently asked questions............................................................................................................ 12539 Browser — frequently asked questions..........................................................................................................12740 Contacts — frequently asked questions ........................................................................................................ 13141 Calendar — frequently asked questions....................................................................................................... 13342 Bluetooth — frequently asked questions ..................................................................................................... 13543 Security — frequently asked questions .........................................................................................................13744 Shortcuts............................................................................................................................................................13945 Legal notice ........................................................................................................................................................141Index ................................................................................................................................................................... 143
1Enterprise activationAbout enterprise activationActivate the device over the wireless networkVerify activation statusAbout enterprise activationUse the enterprise activation feature to integrate your BlackBerry® device with your corporate Microsoft® Outlook®, IBM® Lotus Notes®, or Novell® Groupwise® email account if you have access to a BlackBerry Enterprise Server™ version 4.0 or later. You can also use the enterprise activation feature to load or restore device data that is saved as part of an automatic wireless backup, personal information management synchronization, or wireless email reconciliation. If you have access to a BlackBerry Enterprise Server version 4.0 or later, and Enterprise Activation does not appear in the device options, verify with your service provider that your device is provisioned for enterprise activation. If your device is provisioned for the service and the option does not appear, contact your system administrator.If you do not have access to a BlackBerry Enterprise Server version 4.0 or later, see the printed documentation that accompanied your device for more information about integrating your device with an email account.Activate the device over the wireless network1. Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network.2. In the device options, click Advanced Options. 3. Click Enterprise Activation. 4. Type your corporate email address and the password provided to you by your system administrator. 5. Click the trackwheel. 6. Click Activate.Note:Limit the use of your BlackBerry® device until enterprise activation is complete.Related topicWhy are some messages already on my device? (See page 108.)Verify activation statusIf the BlackBerry® device has not yet been activated, or you are upgrading your software, Enterprise Activation might appear on the Home screen. Click Enterprise Activation to check the activation status.If Enterprise Activation does not appear on the Home screen, in the device options, click Enterprise Activation to check the activation status.
10User Guide
2Email messages Open messagesSend email messagesSave draft messagesAdd multiple contacts to a messageSet the importance levelResend sent messagesResend pending messagesManage messagesFile messagesView filed messagesDelete multiple messages at one timeMark messages as opened or unopenedSearch the messages listSave a copy of messages sent from the deviceAdd an auto signatureSet an out-of-office replyCreate filtersSet folder redirectionShow or hide the number of new or unread messagesHide the unread message indicatorMessages shortcutsEmail and PIN messages — frequently asked questionsOpen messagesAn unopened message appears in a messages list with a closed envelope icon. After you open the message, the closed envelope changes to an open envelope.Note:If your BlackBerry® device is integrated with more than one email account, you might be able to open messages from the message list for a specific email account.Send email messages1. In a messages list, click the trackwheel.2. Click Compose Email.3. In the To field, type an email address or a contact name.4. Click the trackwheel.5. Type a message.6. Click the trackwheel.7. Click Send.Notes:If a list of names appears as you type a contact name, click a name to add that contact to your message.If your BlackBerry® device is integrated with more than one email account, you can select an account to send the message from. At the top of the message, in the Send Using field, press the Space key until the preferred email account appears. You might also be able to send messages from the message list for a specific email account.Related topicSearch for contacts in your company address book (See page 57.)
12User GuideSave draft messagesTo save a draft of a message, click the trackwheel. Click Save Draft.Add multiple contacts to a message To add multiple contacts to a message, in a blank To or CC field, type an email address, PIN number, or a contact name.To add a blind carbon copy (BCC) recipient, click the trackwheel. Click Add Bcc.To attach a contact to a message, click the trackwheel. Click Attach Address.Set the importance level1. When composing a message, click the trackwheel.2. Click Options. 3. Set the Importance field to High or Low. 4. Click the trackwheel. 5. Click Save.Resend sent messagesTo change the text in a sent message and resend it, in the open message, click the trackwheel. Click Edit. Change the text. Send the message. To change the recipient of a sent message and resend it, in the open message, click the trackwheel. Click Edit. Click a contact. Click Change Address. Click a new contact. Send the message.To resend your message to the same contact, in the open message, click the trackwheel. Click Resend. Resend pending messagesMessages that appear in a messages list with a clock icon are pending and should be resent automatically. To manually resend the message, in the open message, click the trackwheel. Click Resend. If your message cannot be sent after a period of time, you receive a message indicating that the message was not sent successfully.Manage messages Open a message. Click the trackwheel. Click one of the following menu items:•Save•Reply•Forward•Forward As•Reply To All• DeleteNotes:To remove the original message from a reply, click the trackwheel. Click Delete Original Text.If your BlackBerry® device is integrated with more than one email account, you might be able to manage messages from the message list for a specific email account.File messagesTo file a message, click the message. Click File. Click a folder. Click File.Notes:To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.
132: Email messagesRelated topicsCan I file messages? (See page 109.)View filed messages (See page 13.)View filed messagesTo display all filed messages in a messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No. Click the trackwheel. Click Save.To view messages that are stored in a specific folder, in a messages list, click the trackwheel. Click View Folder. Click a folder. Click Select Folder.Delete multiple messages at one timeTo delete multiple messages, hold the Shift key and select messages. Press the Backspace/Delete key.To delete messages that you sent or received prior to or on a specific date, click a date field. Click Delete Prior.Note:When your email messages are reconciled between your BlackBerry® device and your desktop email program, any messages that you have deleted from your device using the Delete Prior option are not deleted from your desktop email program.Related topicReconcile deleted messages (See page 31.)Mark messages as opened or unopenedTo change the status of a message, click a message. Click Mark Opened or Mark Unopened.To change the status of multiple unread messages to read, click a date field. Click Mark Prior Opened.Save a copy of messages sent from the deviceIn the messages options, click Email Settings. Set the Save Copy In Sent Folder field to Yes. Click the trackwheel. Click Save.Note:Copies of sent messages are stored in the Sent Items folder in your desktop email program.About auto signaturesYour auto signature is added to your email messages after you send them. The auto signature does not appear on your BlackBerry® device when you compose the message.To add an auto signature from your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.Add an auto signature1. In the messages options, click Email Settings.2. Set the Use Auto Signature field to Yes.3. Type an auto signature.4. Click the trackwheel.5. Click Save.Note:You can also add an auto signature in the BlackBerry Desktop Software. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to add an auto signature.Related topicAbout auto signatures (See page 13.)
14User GuideAbout out-of-office repliesThe out-of-office reply should be sent automatically to a contact the first time that contact sends you an email message.To set an out-of-office reply on your BlackBerry® device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.Set an out-of-office reply1. In the messages options, click Email Settings.2. Set the Use Out Of Office Reply field to Yes.3. Type a reply.4. If you use an IBM® Lotus Notes® desktop email program, in the Until field, set the date on which the out-of-office reply should be turned off.5. Click the trackwheel.6. Click Save.Note:You can also set an out-of-office reply in your desktop email program. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to set an out-of-office reply.Related topicAbout out-of-office replies (See page 14.)About filtersYou can create filters to specify which email messages are forwarded to your BlackBerry® device and which messages remain in your desktop email program. To forward messages to your device, when creating a filter, select Forward with Level 1 Notification (sends messages with higher priority) or Forward header only (sends messages with only the To, Sent, and From fields).If the message does not meet any filter criteria and should not be forwarded, set the If no filters apply, send email to handheld field to No.Filters are applied to messages based on the order in which they appear. If you create multiple filters that could apply to the same message, you must decide which one should be applied first by placing that filter higher in the list.To create filters on your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.Create filters1. In the messages options, click Email Filters.2. Click the trackwheel.3. Click New.4. Set the filter information.5. Click the trackwheel.6. Click Save.Notes:To add a contact to the From or Sent to fields, click the trackwheel. Click Select Name. Click a name. Click Continue.To make the filter detect messages from multiple contacts, use semicolons to separate contacts in the From or Sent to fields.You can also use the BlackBerry Desktop Software to create filters. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to create filters.Related topicsAbout filters (See page 14.)Manage filters (See page 15.)Create filters quickly (See page 15.)
152: Email messagesManage filtersClick a filter. Perform one of the following actions:• To turn on the filter, select a filter. Press the Space key.• To view and edit a filter, click a filter. Click Edit.• To move the filter higher or lower in the list, click the filter. Click Move. Roll the trackwheel to move the filter. Click the trackwheel.• To delete the filter, click a filter. Click Delete.Create filters quicklyIn a messages list, click a message on which to base your filter. Perform one of the following actions:• To create a filter based on the sender, click Filter Sender. Type a title. Click the trackwheel. Click Save.• To create a filter based on the subject, click Filter Subject. Type a title. Click the trackwheel. Click Save.About folder redirectionIf rules within your desktop email program direct new messages into different folders, you must specify which folders should forward messages to your BlackBerry® device.To set folder redirection on your device, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later.Set folder redirection1. In the messages options, click Email Settings.2. Click the trackwheel.3. Click Folder Redirection.4. Select the check boxes beside the folders from which messages should be forwarded.5. Click the trackwheel.6. Click Save.Notes:Make sure that you select the Inbox check box. If you do not select the Inbox check box, messages are not forwarded from this folder.To select all your folders for redirection, including your Sent Items folder, select the Select All check box. Messages that are sent from your desktop email program also appear on your BlackBerry® device.You can also use the BlackBerry Desktop Software to specify folder redirection settings. If you use the BlackBerry Internet Service™, log in to your account using a desktop browser to specify folder redirection settings.Related topicsAbout folder redirection (See page 15.)How do I stop messages that are sent from my desktop email program from appearing on my device? (See page 111.)How do I make changes to the folders on my device? (See page 111.)Show or hide the number of new or unread messagesUnread messages are messages that you have not opened. New messages are messages that your BlackBerry® device has received since you last opened the messages list.1. In a message list, click the trackwheel.2. Click Options.3. Click General Options.4. In the Display Message Count field, perform one of the following actions:•To display counts for new messages, select New.
16User Guide•To display counts for unread messages, select Unread.•To never display counts, select None.5. Click the trackwheel.6. Click Save.Note:Your theme might override the option that you set in the Display Message Count field.Hide the unread message indicator1. In a message list, click the trackwheel.2. Click Options.3. Click General Options.4. Set the Display New Message Indicator field to No.5. Click the trackwheel.6. Click Save.Note: The Display New Message Indicator field appears only if the Display Message Count field is set to Unread.Messages shortcutsTo open a selected message, press the Enter key.To compose a message from the messages list, press C.To reply to a message, press R.To forward a message, press F.To reply to all, press L.To file a message, press I.To search for text within a message, press S. To search for the next occurrence of the text, press S again.To move down a page, press the Space key.To move up a page, press the Shift key + the Space key.To view sent messages or call logs for outgoing phone calls, in a messages list, press the Alt key + O.To view received messages or call logs for incoming phone calls, in a messages list, press the Alt key + I.To view voice mail messages, in a messages list, press the Alt key + V.To move to the next unopened item, press U.To move to the next related message, press J.To move to the previous related message, press K.To mark a message as opened or unopened, press the Alt key + U.To move to the last cursor position in a received message, press G.To view the address of a sender or a recipient, in the To or From field of a received message, select a name. Press Q. To show the display name again, press Q.
3PIN messagesAbout PIN messagesFind your PINOpen messagesSend PIN messagesSave draft messagesAdd multiple contacts to a messageResend sent messagesManage PIN messagesDelete multiple messages at one timeMark messages as opened or unopenedSearch the messages listShow or hide the number of new or unread messagesHide the unread message indicatorMessages shortcutsEmail and PIN messages — frequently asked questionsAbout PIN messagesA personal identification number (PIN) uniquely identifies each BlackBerry® device on the network. If you know the PIN of another BlackBerry device user, you can send a PIN message to that person. PIN messages are not routed through an existing email account.When your PIN message is delivered to the recipient, in a messages list, a D appears with a check mark beside the PIN message.Find your PINIn the device options, click Status.Note:If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, your PIN appears on the Enterprise Activation screen.Send PIN messages1. In a messages list, click the trackwheel.2. Click Compose PIN.3. In the To field, type a PIN or a contact name.4. Type a message.5. Click the trackwheel.6. Click Send.Note:If a list of names appears as you type a contact name, click a name to add that contact to your message.Manage PIN messagesOpen a message. Click the trackwheel. Click one of the following menu items:•Save•Reply•Forward•Forward As•Reply To All• Delete
18User GuideNote:To remove the original message from a reply, click the trackwheel. Click Delete Original Text.
4SMS messagesAbout SMS messagesFind your SMS numberType an SMS numberOpen SMS messagesSend SMS messagesAdd contacts to SMS messagesSave draft messagesManage SMS messagesResend sent SMS messagesDelete multiple messages at one timeMark messages as opened or unopenedSearch the messages listShow or hide the number of new or unread messagesHide the unread message indicatorMessages shortcutsSMS messages — frequently asked questionsAbout SMS messagesWith an SMS-compatible phone number, you can send and receive short message service (SMS) messages. An SMS-compatible number is a phone number that your service provider enables for SMS.You can send SMS messages to contacts who have SMS-compatible phone numbers.Note:If your BlackBerry® device supports sending SMS messages to email addresses, you can also send SMS messages to contacts who have email addresses.Find your SMS numberIn the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled for SMS, this number is also your SMS number.Type an SMS numberContact your service provider for more information about SMS number format. Your service provider might require that all SMS numbers include the area code and other prefixes.Note:In the phone options, set your smart-dialing options to avoid typing the country code and area code.Related topicAbout smart dialing (See page 45.)Open SMS messagesAn unopened SMS message appears in a messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.Send SMS messages1. In a messages list, click the trackwheel.2. Click Compose SMS.3. Click [Use Once].4. Click SMS.5. Click Phone.6. Type an SMS-compatible phone number.
20User Guide7. Click the trackwheel.8. Click Continue.9. Type a message.10. Click the trackwheel.11. Click Send.Notes:If you have added contacts to the address book, you can select a contact from the list after you click Compose SMS.If your BlackBerry® device supports sending SMS messages to email addresses, you can select the destination address as an email address after you click [Use Once].To send an SMS message quickly from the phone, type an SMS-compatible phone number. Click the trackwheel. Click SMS<XXXXXXX>.Related topicWhy can’t I send SMS messages? (See page 113.)Add contacts to SMS messagesWhen composing an SMS message, click the trackwheel. Click Add Recipient.Note: You can send an SMS message to up to ten recipients.Related topicType an SMS number (See page 19.)Manage SMS messagesOpen a message. Click the trackwheel. Click one of the following menu items:•Save•Reply•Forward•Forward As•DeleteNote:To remove previous SMS messages from a reply message, click the trackwheel. Click Remove History.Resend sent SMS messagesTo resend an SMS message to the same contact, in the message, click the trackwheel. Click Resend.Note: If you send an SMS message to multiple contacts and the message does not reach one or more contacts, click Resend to resend the message to the contacts who did not receive it initially.
5MMS messagesAbout MMS messagesFind your MMS numberOpen MMS messagesSend MMS messagesSend MMS messages from the browser, pictures list, or calendarSave draft messagesAdd multiple contacts to a messageSet the importance levelSet delivery and read notificationManage MMS message attachmentsShow or hide the number of new or unread messagesHide the unread message indicatorMessages shortcutsManage MMS messagesAbout MMS messagesIf your service provider supports MMS, and you have an MMS-compatible number, you can send and receive multimedia message service (MMS) messages. An MMS-compatible number is a phone number that your service provider enables for MMS. You can send MMS messages that contain .jpg, .gif, .wbmp, .png, .smil, .midi, .mp3, .vcf (vCard®), or .vcs (vCalendar®) content and receive MMS messages that contain .jpg, .gif, .wbmp, .png, .midi, .mp3, .txt, .vcf, .vcs, .amr or .smil content.You can add one or more images that are not copyright protected to an MMS message, but the message cannot exceed 300 KB.You can only send non recurring appointments in MMS messages. If you attach a meeting, the attendees are removed.Find your MMS numberIn the phone, the My Number field displays your phone number. If your BlackBerry® device is enabled for MMS, this number is also your MMS number.Open MMS messagesAn unopened MMS message appears in a messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.If MMS content does not appear when you open the message, click the trackwheel. Click Retrieve.Send MMS messages1. In a messages list, click the trackwheel.2. Click Compose MMS.3. Click [Use Once].4. Click MMS. 5. Select a send method.6. Type an MMS-compatible phone number or an email address.7. Click the trackwheel.8. Click Continue.
22User Guide9. Type a message.10. Click the trackwheel. 11. Click Attach Address, Attach Appointment, Attach Picture, or Attach Audio.12. Click a contact, appointment, image, or audio file.13. Click Continue.14. Click the trackwheel.15. Click Send.Notes:If you have added contacts to the address book, you can select a contact from the list after you click Compose MMS.To send an MMS message quickly from the phone, type an MMS-compatible phone number. Click the trackwheel. Click MMS<XXXXXXX>.If you attach image files, you can set the duration that each picture displays when the recipient opens the MMS message. In a Slide Duration field, press the Space key.Related topicCan I send and receive MMS messages? (See page 115.)Send MMS messages from the browser, pictures list, or calendar1. In the browser or pictures list, click an image. In the calendar, click an appointment.2. Click Send As MMS. 3. Add a contact.4. Type a message.5. Click the trackwheel.6. Click Send.Set delivery and read notification1. When composing an MMS message, click the trackwheel.2. Click Options. 3. Set the Confirm Delivery and Confirm Read fields. 4. Click the trackwheel. 5. Click Save.Related topicCan I configure notification for all MMS messages? (See page 115.)Manage MMS message attachmentsIn an open message, click an image or a vCalendar or vCard attachment. Click View Image, View Appointment, or View Address. Click the trackwheel. Click one of the following menu items: •Save•Add To Calendar•Add ContactNotes:Images are saved in the pictures list.To play an audio file, click Play. Roll the trackwheel to increase or decrease the volume. To stop playing the file, click the trackwheel.To adjust the volume in an MMS message that contains .smil content, click the volume field in the top right corner of the slide. Click Change Option. Click a volume level.Manage MMS messagesIn an open MMS message, click the trackwheel. Click one of the following menu items:•Save•Reply
235: MMS messages•Forward•Reply To All•DeleteNotes:When you reply to an MMS message, the previous message is not included.You cannot edit the content of an MMS message that you forward. You can only forward an MMS message if the content is not copyright protected.Additional options might also be available if the message contains .smil content.
24User Guide
6SearchAbout searchSearch the messages listRecall searchesManage saved searchesSearch for messages from a specific contactSearch for messages with a specific subjectSearch for PIM itemsSearch shortcutsAbout searchIn a messages list, you can search using criteria that you set and you can save the search criteria for future use. You can also search for contacts or search for all messages that contain the same subject.You can use the search program to search messages and personal information management (PIM) items, such as tasks, memos, contacts, and calendar entries, on your BlackBerry® device. You can also manage PIM items from the search results list.Search the messages list1. In a messages list, click the trackwheel.2. Click Search.3. Set the search criteria. 4. Click the trackwheel. 5. Click Search.Notes:To save a search after setting the search criteria, click the trackwheel. Click Save. Add a title and a shortcut key for your search. Click the trackwheel. Click Save.If your BlackBerry® device is integrated with more than one email account, and you want to search for messages in a specific email account, set the Service field.Related topicsRecall searches (See page 25.)Manage saved searches (See page 25.)Search for messages from a specific contact (See page 26.)Search for messages with a specific subject (See page 26.)Search for PIM items (See page 26.)Recall searchesTo view your saved searches, in a messages list, click the trackwheel. Click Search. Click the trackwheel. Click Recall.Manage saved searchesIn the list of saved searches, click a search. Click one of the following menu items:• Select Search• Edit Search • Delete Search
26User GuideNote:To view the criteria of your last search quickly, in the list of searches, click the trackwheel. Click Last.Related topicRecall searchesSearch for messages from a specific contactTo search for all messages received from a specific sender, in a messages list, click a message. Click Search Sender.To search for all messages sent to a specific recipient, in a messages list, click a message. Click Search Recipient.Note:If your BlackBerry® device is integrated with more than one email account, you might be able to start a search from the message list for a specific email account. The device searches only for messages in that list. To search all email accounts for messages from a specific contact, search from the main messages list.Search for messages with a specific subjectTo search for all messages with the same subject, click a message. Click Search Subject.Note:If your BlackBerry® device is integrated with more than one email account, you might be able to start a search from the message list for a specific email account. The device searches only for messages in that list. To search all email accounts for messages with a specific subject, search from the main messages list.Search for PIM items1. In the search program, in the Text field, type text to search for. 2. In the Name field, type a contact name to search for.3. Select one or more programs. 4. Click the trackwheel.5. Click Search.Notes:If you type more than one word in the Text or Name field, all the words must appear for the search to be successful.File attachments are not searched when you search PIM items.Related topicHow do I search for text in a file attachment? (See page 118.)Search shortcutsTo search for text in a specific program, in the program, click the trackwheel. Click Find. Type the text.To search for a contact, in a list of contacts, type the contact name or initials separated by a space.To stop a search that is in progress, press the Escape button.
7AttachmentsAbout attachmentsOpen a file attachmentOpen embedded contentView tables in attachmentsView attachment informationNavigate spreadsheet attachmentsNavigate image attachmentsView presentationsNavigate presentation attachmentsManage vCard address book attachmentsAttachments shortcutsAttachments — frequently asked questionsAbout attachmentsYou can view several types of file attachments on your BlackBerry® device, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, .vcf, and .xls files. You can also view .bmp, .gif, .jpg, .png, and .tif image attachments. If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later, you can view .wmf files on your device.In a messages list, a paper clip icon appears beside messages with attachments. Related topicCan I view file attachments on my device? (See page 117.)Open a file attachment1. In a message, click the trackwheel.2. Click Open Attachment.3. Click the attachment.4. Click Expand.5. Perform one of the following actions: • To open a table of contents for the file attachment, click Table of Contents. • To open the file attachment, click Full Content.6. Click Retrieve.Note:To reopen an image attachment quickly, in the message, click the attachment image. Click Open Attachment.Open embedded contentIn an attachment, click a content link. Click Retrieve. To return to the attachment, press the Escape button.Examples of embedded content include tables, images, footnotes, text boxes, or comments. View tables in attachmentsTo preview a table that is embedded in a document, click the table link. Click Retrieve. To view the full table in the table preview, click the Table Link link. Click Retrieve.
28User GuideView attachment informationTo view the size, author, publication date, and other information about the attachment, open the attachment. Click the file name. Perform one of the following actions:• If you have opened the complete file attachment, click View Info.• If you have not opened the complete file attachment, click Retrieve Info.Navigate spreadsheet attachmentsTo scroll horizontally in a spreadsheet, hold the Alt key and roll the trackwheel.To move to a specific cell in a spreadsheet, click the trackwheel. Click Go to Cell. Type the cell coordinates. Click the trackwheel.To display the contents of a cell in a spreadsheet, click the trackwheel. Click View Cell.To view the previous worksheet in a workbook, click the trackwheel. Click Prev Sheet.To view the next worksheet in a workbook, click the trackwheel. Click Next Sheet. If the next worksheet has not yet been retrieved, in the attachment, click the trackwheel. Click More.To switch to a different worksheet in a workbook, click the trackwheel. Click Table of Contents. In the table of contents, click a worksheet. Perform one of the following actions: • If the worksheet has been retrieved (underlined with a solid line), click View. • If the worksheet has not been retrieved (underlined with a dashed line), click Retrieve. To view all the worksheets in the table of contents, click the trackwheel. Click More.Navigate image attachmentsTo pan horizontally across an image, hold the Alt key and roll the trackwheel.To zoom into or out of an image, click the trackwheel. Click Zoom In or Zoom Out.To zoom to the original image size, click the trackwheel. Click Zoom 1:1.To turn an image 90 degrees in a clockwise direction, click the trackwheel. Click Rotate.To view an image in more detail after zooming in, click the trackwheel. Click Enhance.To view an image at a higher resolution, click the trackwheel. Click Full Image.To view the previous page in a multiple-page image, click the trackwheel. Click Prev Page.To view the next page in a multiple-page image, click the trackwheel. Click Next Page. If the next page has not yet been retrieved, in the attachment, click the trackwheel. Click More.To switch to a different page in a multiple-page image, click the trackwheel. Click Table of Contents. In the table of contents, click a page. Perform one of the following actions:• If the page has been retrieved (underlined with a solid line), click View.• If the page has not been retrieved (underlined with a dashed line), click Retrieve.To view all the pages in the table of contents, click the trackwheel. Click More.View presentationsTo view a Microsoft® PowerPoint® presentation in its original format, in the presentation, click the trackwheel. Click View Slides.To view a PowerPoint presentation as a slide show, in the presentation, click the trackwheel. Click Slide Show. If a slide is not downloaded automatically, click the trackwheel. Click Retrieve.To view only text in a PowerPoint presentation, in the presentation, click the trackwheel. Click View Text.To view both text and slides, in the presentation, click the trackwheel. Click View Both.
297: AttachmentsNote:To view more than the text of a PowerPoint presentation, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later.Related topicNavigate presentation attachments (See page 29.)Navigate presentation attachmentsTo view the next slide in a presentation, click the trackwheel. Click Next Slide.To view the previous slide in a presentation, click the trackwheel. Click Prev Slide.To stop a slide show, click the trackwheel. Click Close.To zoom, rotate, enhance, or save a slide, in slide view or text and slide view, click a slide. Click View. Click the trackwheel. Click a menu item.Note:You can only navigate presentation attachments if your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later.About vCard address book attachmentsAddress book attachments (vCard®.vcf files) contain contact information for a specific user. When you add a vCard attachment to your email message, recipients of your message can view and add your contact information to their BlackBerry® device address books. When you open a message that contains a vCard attachment, a book icon appears at the bottom of the message with the name of the attached contact.Manage vCard address book attachmentsTo view a vCard® attachment, in an open message, click the attachment. Click View Attachment.To add the contact information to your address book, in an address book attachment, click the trackwheel. Click Add to Address Book.To update contact information, in an address book attachment, click the trackwheel. Click Update Address.Related topicAbout vCard address book attachments (See page 29.)Attachments shortcutsTo switch between viewing the generated table of contents and the full content for a document attachment, press V.To switch to a different worksheet in a spreadsheet attachment, press V. Select a worksheet. Press the Enter key.To change the column size, press W.To turn on or turn off column and row labels, press H.To move to a specific cell, press G.To display the contents of a cell, press the Space key.To zoom into an image, press I. To continue zooming into an image, hold the Left Shift key and roll the trackwheel.To zoom out of an image, press O. To continue zooming out of an image, hold the Left Shift key and roll the trackwheel.To zoom to the original image size, press W.To rotate an image, press R.To view the next slide in a presentation, press N.To view the previous slide in a presentation, press P.To view a presentation as a slide show, press S.To stop a slide show, hold the Escape button.
30User GuideTo move between presentation views, in a presentation, press M.
8Synchronizing dataAbout email reconciliationTurn on wireless email reconciliationReconcile deleted messagesAbout PIM synchronizationTurn on wireless PIM synchronizationSynchronization — frequently asked questionsAbout email reconciliationIf you turn on email reconciliation, any messages that you file or delete on your BlackBerry® device should also be filed or deleted in your desktop email program. Likewise, any changes that you make to messages in your desktop email program should be reflected on your device.If your device integration option supports wireless email reconciliation, changes are reconciled over the wireless network.If your device integration option does not support wireless email reconciliation, changes can be reconciled using the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information about manual email reconciliation.Related topicCan I reconcile email messages over the wireless network? (See page 121.)Turn on wireless email reconciliationIn the messages options, click Email Reconciliation. Set the Wireless Reconcile field to On. Click the trackwheel. Click Save.Note:Set the wireless reconcile option for each email account that is integrated with your BlackBerry® device.Related topicCan I reconcile email messages over the wireless network? (See page 121.)Reconcile deleted messagesTo set how deleted messages are reconciled between your BlackBerry® device and desktop email program, in the messages options, click Email Reconciliation. Set the Delete On field. Click the trackwheel. Click Save.Note:Set the email reconciliation option for each email account that is integrated with your device.Related topicDelete multiple messages at one time (See page 13.)About PIM synchronizationYou can synchronize personal information management (PIM) items such as tasks, memos, contacts, and calendar entries so that the entries on your BlackBerry® device and in your desktop email program are similar.
32User GuideIf your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later and wireless PIM synchronization is turned on, PIM items should be synchronized over the wireless network. You can turn wireless PIM synchronization on and off using the device. If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 2.1 or later and wireless calendar synchronization is enabled, calendar entries should be synchronized over the wireless network. You can synchronize all other PIM items using the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information about synchronizing PIM items manually or configuring wireless calendar synchronization using the BlackBerry Desktop Software.Related topicCan I synchronize PIM items over the wireless network? (See page 121.)Turn on wireless PIM synchronizationIn the tasks, memo, address book, or calendar options, set the Wireless Synchronization field to Yes. Click the trackwheel. Click Save.If the Wireless Synchronization option does not appear on the BlackBerry® device, you can set wireless calendar synchronization using the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information.Notes:If you have been using your device with wireless PIM synchronization turned off or you are turning on wireless PIM synchronization for the first time, synchronize your device using the BlackBerry Desktop Software before you turn on wireless PIM synchronization.If you turn on wireless PIM synchronization on the device, you cannot synchronize PIM items using the BlackBerry Desktop Software.Related topicCan I synchronize PIM items over the wireless network? (See page 121.)
9Backing up and restoring device dataAbout backing up and restoring device dataRestore device dataAbout backing up and restoring device dataIf your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, settings on your device that are not saved in your desktop email program should be backed up over the wireless network. These settings include fonts, bookmarks, and other device settings. Information that is saved as part of personal information management (PIM) synchronization or wireless email reconciliation is not backed up.If you are using the BlackBerry Desktop Software with your device, you can back up and restore your device data using the Backup and Restore tool. See the BlackBerry Desktop Software Online Help for more information about backing up and restoring device data manually.If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later and your device data is lost or erased, you should be able to restore your device data (but not message data) using enterprise activation.Restore device data1. In the device options, click Advanced Options.2. Click Enterprise Activation. 3. Type your corporate email address and the password supplied by your system administrator.4. Click the trackwheel. 5. Click Activate.
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10TypingAbout AutoTextUse AutoTextCreate AutoText entriesManage AutoText entriesCut or copy textPaste textTurn on tones when pressing keysSet the cursor speedTyping shortcutsTyping — frequently asked questionsAbout AutoTextAutoText is designed to replace specific text that you type with the appropriate AutoText entry. Use AutoText to correct spelling and to replace abbreviations with complete words.Your BlackBerry® device has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the.You can create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.Use AutoTextTo use AutoText, type an AutoText entry. Press the Space key.Related topicsAbout AutoText (See page 35.)Create AutoText entries (See page 35.)Turn off AutoText for SMS messages (See page 36.)Create AutoText entries1. In the device options, click AutoText.2. Click the trackwheel.3. Click New.4. In the Replace field, type the text to replace.5. In the With field, type the text that should appear.6. In the Using field, set whether the entry is capitalized exactly as typed (Specified Case) or whether the entry is capitalized according to its context (SmartCase).7. Set the language.8. Click the trackwheel.9. Click Save.Related topicWhat is the Insert Macro menu item? (See page 36.)Turn off AutoText for SMS messages (See page 36.)Manage AutoText entriesIn the device options, click AutoText. Click an AutoText entry. Perform one of the following actions:• Edit• DeleteRelated topicTurn off AutoText for SMS messages (See page 36.)
36User GuideTurn off AutoText for SMS messagesIn the device options, click SMS. Set the Disable AutoText field to Yes. Click the trackwheel. Click Save.Cut or copy text1. Click the trackwheel. 2. Click Select. 3. Select text. 4. Click the trackwheel. 5. Click Cut or Copy.Paste textPlace the cursor where you want to insert the cut or copied text. Click the trackwheel. Click Paste.Related TopicCopy and paste calculations (See page 69.)Turn on tones when pressing keysIn the device options, click Screen/Keyboard. Set the Key Tone field to On. Click the trackwheel. Click Save.Set the cursor speedIn the device options, click Screen/Keyboard. Set the Key Rate field. Click the trackwheel. Click Save.Typing shortcutsTo capitalize a letter, hold the letter key until the capitalized letter appears.To insert a period, press the Space key twice. The next letter is capitalized.To type the alternate character on a key, hold the Alt key and press the character key.To type a symbol, press the Symbol key. Click a symbol.To type an accented or special character, hold the letter key and roll the trackwheel.To insert a currency symbol, press the Currency key.To turn on CAP lock, press the Alt key + the Right Shift key.To turn on NUM lock, press the Right Shift key + the Alt key.To turn off NUM lock or CAP lock, press the Right Shift key.To type a number in a number field, press a number key. You do not need to press the Alt key.To type a letter in a number field, hold the number key until the letter appears.To insert the at sign (@) and periods in an Email field, press the Space key.Typing — frequently asked questionsWhat is the Insert Macro menu item?How do I undo an AutoText change?Why can’t I use shortcuts on the Home screen?How do I change the currency symbol that appears when I press the Currency key?What is the Insert Macro menu item?The Insert Macro menu item enables you to insert common variables, such as the current date or current time, into your AutoText entries.How do I undo an AutoText change?If you type text and the AutoText feature automatically replaces it, you can undo the change by pressing the Backspace/Delete key twice.
3710: TypingWhy can’t I use shortcuts on the Home screen?The Dial From Home Screen option overrides using shortcuts on the Home screen, in favor of making calls. To use shortcuts, in the general phone options, set the Dial From Home Screen field to No.Note:Depending on your theme, a programs list might be available. If your theme uses a programs list, shortcuts can be used in the programs list, even if the Dial From Home Screen field is set to Yes.How do I change the currency symbol that appears when I press the Currency key? In the device options, click Screen/Keyboard. Set the Currency Key field.
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11PhoneFind your phone numberMake phone callsMake emergency callsTurn on A-GPS supportChange the privacy setting for location-based servicesAcquire the GPS position of your deviceMake calls using speed dialCheck voice mailAnswer callsAlternate between callsMute callsAdjust the phone volumeTurn on and off speakerphoneUse other programs during callsDial using lettersMake three-way callsAssign speed dial numbers to keysLog callsForward callsSet automatic volume controlSet default country and area codesSet corporate extension dialingSet voice mail optionsSet the TTY optionTurn on telecoil modeSet the default call volumeSet voice privacy change alertReset call timersPhone shortcutsPhone — frequently asked questionsFind your phone numberIn the phone, the My Number field displays your phone number.Make phone calls In the phone, type a phone number or select a contact. Press the Send key. To end the call, press the End key.Notes:If the contact that you want to call is not listed, click the trackwheel. Click Call From Address Book to select a contact from your address book.You can also make a call on the Home screen. Type the number and press the Send key.Related topicsAdd pauses or waits (See page 57.)Can I use the phone when the device or keyboard is locked? (See page 125.)Make emergency calls You should be able to make emergency calls even if your BlackBerry® device is locked. If your device is not connected to the wireless network, it should connect automatically when the emergency call is initiated.
40User GuideTo make an emergency call, perform one of the following actions:•Unlocked keyboard or device: In the phone, type the emergency number. Press the Send key.•Locked keyboard or device: Click the trackwheel. Click Emergency Call. Click Yes.Note:Emergency calls can only be made to official emergency access numbers, for example 911 in North America.Related topicsTurn on A-GPS support (See page 40.)About Emergency Callback Mode (See page 41.)About A-GPS support Depending on your service provider, your BlackBerry® device might be enabled with Assisted Global Positioning System (A-GPS) support.If your device is enabled with A-GPS support, an emergency operator should be able to estimate your location when you make an emergency call or when your device is in Emergency Callback Mode.Turn on A-GPS support In the device options, click Location Based Services. Perform one of the following actions:•To turn on and off A-GPS support for emergencies, set the GPS Services field to 911 Only/Location Off or Location Off/Location On.•To enable an operator to estimate your location at other times (subject to A-GPS limitations), set the GPS Services field to Location On.Warning:In an emergency, always provide detailed information about your location to the emergency operator. Because of certain limitations in A-GPS technology and emergency infrastructure, the emergency operator might not be able to estimate your location using only A-GPS information.Note:The options present on your BlackBerry® device to turn on and off A-GPS support might differ slightly depending on your service provider.Related topicsAbout A-GPS support (See page 40.)About Emergency Callback Mode (See page 41.)About location-based servicesDepending on your service provider, your BlackBerry® device might be enabled with location-based services. The privacy setting for location-based services controls whether programs on your device can use the GPS position of your BlackBerry® device. For example, a program could use the GPS position of your device to give you driving directions. Change the privacy setting for location-based servicesTo set the privacy level for location-based services on your BlackBerry® device, in the device options, click Location Based Services. Perform one of the following actions:•To be prompted each time a location-based service program wants to use the GPS position of your device, set the Privacy Setting field to By Permission. Click the trackwheel. Click Save.•To prevent location-based service programs from using the GPS position of your device, set the Privacy Setting field to Restricted. Click the trackwheel. Click Save.
4111: Phone•To allow location-based service programs to use the GPS position of your device, set the Privacy Setting field to Unrestricted. Click the trackwheel. Click Save.Notes:Contact your service provider for more information on the availability of location-based services privacy settings.If you set the privacy level for location-based services on your device to By Permission or Restricted, and you make an emergency call from your device, an emergency operator should still be able to estimate your approximate location (subject to A-GPS limitations).Related topicsAbout location-based services (See page 40.)Acquire the GPS position of your device (See page 41.)Acquire the GPS position of your deviceYour BlackBerry® Global Positioning System (GPS) location is determined using information from GPS satellites, and it is expressed as a longitude and latitude. To acquire your BlackBerry satellite position, in the device options, click Location Based Services. Click the trackwheel. Click Refresh GPS.Notes:Contact your service provider for the availability of the GPS positioning service.If you cannot acquire your BlackBerry satellite position by clicking Refresh GPS, try again when your BlackBerry device is exposed to a wide area of open sky.Related topicsAbout A-GPS support (See page 40.)About location-based services (See page 40.)Change the privacy setting for location-based services (See page 40.)About Emergency Callback ModeWhen you end an emergency call, the BlackBerry® device enters Emergency Callback Mode. This mode enables the operator to call you back or determine your approximate location. Depending on your service provider, Emergency Callback Mode is active for five minutes or is canceled when you make a non-emergency call.In Emergency Callback Mode, you cannot send and receive messages or browse web pages.Your device exits Emergency Callback Mode at any time if you make a non-emergency call.Note:To exit Emergency Callback Mode manually, click the trackwheel. Click Exit Emergency Callback Mode.Make calls using speed dial In the phone, hold the key that is assigned to the contact or phone number.Note:You can also use speed dial to make a phone call on the Home screen or in a messages list.Related topicsAssign speed dial numbers to keys (See page 43.)Change speed dial numbers (See page 43.)Check voice mailOn the Home Screen, click Voicemail.Notes:The Voicemail icon is unavailable if no voice mail number is specified.
42User GuideDepending on your theme, the number of new or unheard voice mail messages might appear in the device status section of the screen and beside the program name.Related topicSet voice mail options (See page 45.)Answer calls To answer a call, click Answer. If you do not want to answer a call, click Ignore.If you are already connected to a call and you receive another call, click Answer - Hold Current.To end a call, press the End key.Note:You can also press the Send key to answer a call. If you are already connected to a call and you receive another call, press the Send key to place the current call on hold and answer the incoming call.Related topicsCan I use the phone when the device or keyboard is locked? (See page 125.)Use Bluetooth wireless technology during a call (See page 72.)Alternate between callsDuring a call, if you receive an incoming call, click Answer - Hold Current. Click the trackwheel. Click Flash to alternate between calls.Notes:You must subscribe to a call waiting service to alternate between calls.You can also press the Enter key to alternate between calls.Mute calls To mute a call, press the Mute button. Press the Mute button again to turn mute off.Adjust the phone volumeTo increase the volume, during a call, roll the trackwheel up. To decrease the volume, roll the trackwheel down.Turn on and off speakerphoneTo turn on speakerphone, during a call, press the Speakerphone key. To turn off speakerphone, during a call, press the Speakerphone key again.Warning:Do not hold the BlackBerry® device near your ear while you use speakerphone. Hearing damage can occur. See the BlackBerry Safety and Product Information Booklet for more information about using speakerphone safely.Related topicUse Bluetooth wireless technology during a call (See page 72.)Use other programs during callsTo use other device programs during a call, click the trackwheel. Click Home Screen.Note:If you switch to a different program and you want to end the phone call, press the End key.Dial using lettersTo type letters in phone numbers, press the Alt key. Type the letter.
4311: PhoneTo type multiple letters, press the Right Shift key + the Alt key. Type letters. To dial numbers again, press the Right Shift key.Note:When you type a letter in a phone number, your BlackBerry® device dials the number that is associated with the letter on a conventional phone keypad.Make three-way calls1. During a call, click the trackwheel. 2. Click 3-Way Call.3. Type a phone number or click a contact.4. Press the Enter key twice.5. During the second call, click the trackwheel.6. Click Flash.Notes:The Active Call screen shows that you are only connected to the second contact even though you are connected to both calls.To disconnect from the second contact, click the trackwheel. Click Flash.Related topicCan I make three-way calls? (See page 126.)Assign speed dial numbers to keys1. In the phone, click the trackwheel.2. Click View Speed Dial List.3. Click an unassigned key.4. Click New Speed Dial.5. Click a contact.6. Click Add Speed Dial To <contact name>.Note:To assign a contact or phone number from the phone to a speed dial key, select a contact or phone number. Hold an unassigned key. Click OK.Related topicChange speed dial numbers (See page 43.)Change speed dial numbers In the phone, click the trackwheel. Click View Speed Dial List. Click a contact or phone number. Perform one of the following actions:•To change the contact that is assigned to a speed dial key, click Edit. Click a new contact. Click Add Speed Dial To <contact name>.•To assign the contact to a different speed dial key, click Move. Roll the trackwheel to move the contact. Click the trackwheel.•To delete a contact from the speed dial list, click Delete.About call logsCall logs appear when you open the phone. Missed call logs also appear in a messages list. Depending on your theme, missed calls might also appear on the Home screen.Log callsTo set whether call logs appear in a messages list, in the phone options, click Call Logging. Select the call log type that you want to appear in a messages list. Press the Space key.If you do not want any call logs to appear in a messages list, select None. Press the Space key.Related topicsAbout call logsManage call logs (See page 44.)
44User GuideCan I set the phone to display frequently called numbers? (See page 126.)How do I change how long messages and phone call logs remain in a messages list? (See page 110.)Manage call logsIn the phone, or in a messages list, open a call log. Click the trackwheel. Perform one of the following actions:•To add notes to the call log, click Add Notes.•To edit call log notes, click Edit Notes.•To forward call log notes, click Forward.To delete call log notes, in the open call log, click the trackwheel. Click Edit Notes. Click the trackwheel. Click Clear Field.Forward calls1. In the phone options, click Call Forwarding.2. Click the type of calls to forward.3. Click Do Not Forward or the current forwarding phone number.4. Click Change Number.5. Click a forwarding phone number.6. Click the trackwheel.7. Click Save.Note:Before you enable call forwarding, verify that your service provider supports this feature, and that you have call forwarding phone numbers added. Contact your service provider for more information.Related topicsAdd call forwarding phone numbers (See page 44.)Delete call forwarding phone numbers (See page 44.)Can I use call forwarding? (See page 126.)How do I edit the phone number to which my calls are forwarded? (See page 126.)Add call forwarding phone numbers1. On the Call Forwarding screen, click a type of calls to forward.2. Click New Number.3. Type a phone number.4. Press the Enter key. 5. Click the trackwheel.6. Click Close.Related topicHow do I edit the phone number to which my calls are forwarded? (See page 126.)Delete call forwarding phone numbersOn the Call Forwarding screen, click the current call forwarding number. Click Edit Numbers. Click a phone number. Click Delete.Related topicHow do I edit the phone number to which my calls are forwarded? (See page 126.)About automatic volume controlAutomatic volume control is designed to adjust the volume on your BlackBerry® device when you are using the phone in a noisy environment.Set automatic volume controlIn the phone options, click Enhanced Audio. Set the Automatic Volume Control field. Click the trackwheel. Click Save.
4511: PhoneRelated topicAbout automatic volume control (See page 44.)About smart dialingYou can specify default country and area codes so that any numbers that are specified as links, or any numbers in your address book that do not contain these codes, are dialed correctly.If you call a corporation frequently, you can also set your smart-dialing options so that you do not have to type the main number for the corporation. To call a contact in the corporation, you only need to press the Alt key + the 8 key and type the extension number.Set default country and area codes1. In the phone options, click Smart Dialing.2. Set the Country Code and Area Code fields. 3. In the National Number Length field, set the default length for phone numbers in your country.4. Click the trackwheel. 5. Click Save.Note:When you calculate the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.Warning:If you roam to another country and you change your smart-dialing options, phone numbers for contacts in your address book might not be dialed correctly.Related topicAbout smart dialing (See page 45.)Set corporate extension dialing1. In the phone options, click Smart Dialing.2. In the Number field, type the main phone number for a corporation.3. Set how long the BlackBerry® device waits before dialing an extension.4. In the Extension Length field, set the default length for extensions.5. Click the trackwheel.6. Click Save.Related topicAbout smart dialing (See page 45.)Set voice mail optionsIn the phone options, click Voicemail. Type a voice mail access number and any additional numbers, such as a password or extension. Click the trackwheel. Click Save.Notes:If your BlackBerry® device is provisioned for voice mail, the voice mail access number might already appear on the screen. Contact your service provider for more information about voice mail for your device.If your device is not provisioned for voice mail, you can type the access number for a different voice mail system.About TTYYou can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your BlackBerry® device to a TTY device, calls that you receive on your device are converted to text.When TTY is enabled, an indicator appears in the device status section of the screen.Note:The TTY option is only available on some BlackBerry® devices. Contact your service provider for more information.
46User GuideSet the TTY optionIn the phone options, click TTY. Set the TTY Mode field. Click the trackwheel. Click Save.Related topicsAbout TTY (See page 45.)Can I use a TTY device with my device? (See page 126.)About telecoil modeIn telecoil mode, the magnetic signal of the BlackBerry® device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils.When telecoil mode is turned on, an indicator (H-T) appears in the device status section of the screen.Turn on telecoil modeIn the phone options, click Hearing Aid Mode. Set the Mode Enabled field to Telecoil. Click the trackwheel. Click Save.Related topicAbout telecoil mode (See page 46.)About default call volumeYou can specify a default volume level that is used for all calls, even if you adjusted the volume during a previous call.Set the default call volumeIn the phone options, click General Options. Set the Default Call Volume field. Click the trackwheel. Click Save.Related topicAbout default call volume (See page 46.)About voice privacyDepending on your service provider, your BlackBerry® device might support a voice privacy service. Depending on the status of the wireless network, the voice privacy status might change during a phone call. If voice privacy is active, a small “P” icon appears on the Active Call screen and in the device status section of the screen.You can set whether you receive notification when there is a change in voice privacy service during a call.Set voice privacy change alertIn the phone options, click Sounds. Set the Privacy Alert field. Click the trackwheel. Click Save.Related topicAbout voice privacy (See page 46.)Reset call timers1. In the phone, click the trackwheel.2. Click Status.3. Click Last Call or Total Calls.4. Click Clear Timer.5. Click the trackwheel.6. Click Save.Phone shortcutsTo open the phone, press the Send key.To end a call, press the End key.To call a selected contact or phone number, press the Send key.To call a speed dial number, hold the assigned key.To add an extension to a phone number, press the Alt key + the 8 key. Type the extension number.To show the last number that you typed, press the Space key + the Enter key. Press the Enter key again to dial the number.
4711: PhoneTo call your voice mail access number, hold 1.To type letters in phone numbers, hold the Alt key and type letters.To mute a call, press the Mute button. To turn off mute, press the Mute button again.To turn on speakerphone, during a call, press the Speakerphone key. To turn off speakerphone, press the Speakerphone key again.To change the volume during a call, roll the trackwheel.To move to the top of the call log list in the phone, press the Space key.To insert a wait when typing a phone number, press B.To insert a pause when typing a phone number, press N.
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12BrowserAbout the browserGo to web pagesUse the browserView imagesNavigate imagesCopy links, images, or web page addressesSend links or images in email messagesSave imagesManage saved imagesView filesSave web page requestsCreate bookmarksManage bookmarksClear browser cachesAbout TLSAbout WTLSBrowser shortcutsBrowser — frequently asked questionsAbout the browserYour BlackBerry® device supports multiple browser types. Depending on your service provider and your integration option, more than one browser might appear. Your service provider might also change the browser name to reflect available services.Use the WAP Browser on your device to view WML web pages.Use the BlackBerry Browser to view HTML web pages. If your device is integrated with an account that uses the BlackBerry Enterprise Server™, the BlackBerry Browser also enables you to view your corporate intranet. Contact your system administrator for more information.Use the Internet Browser, which is available from some service providers, to view HTML web pages. Contact your service provider for more information about Internet Browser support.Go to web pages1. In the browser, click the trackwheel. 2. Click Go To. 3. Type a web address. 4. Click the trackwheel. 5. Click OK.Notes:To insert a period, press the Space key.To insert a slash mark (/), press the Shift key + the Space key.The Go To dialog box tracks the web addresses that you type. To go to a web page on the list, click the web address. Click OK.Use the browserTo select text and images as you scroll through a web page, click the trackwheel. Click Select Mode. To select only links and fields as you scroll through a web page, click the trackwheel. Click View Mode.
50User GuideTo open the browser and display a list of useful bookmarks provided by your service provider, press the Convenience key.To follow a link, click the link. Click Get Link.To stop loading a web page, click the trackwheel. Click Stop.To view the previous web page in the history, click the trackwheel. Click Back.To view the next web page in the history, click the trackwheel. Click Forward.To go to your home page, click the trackwheel. Click Home.To view a list of the last 20 web pages that you visited, click the trackwheel. Click History.To refresh the current web page, click the trackwheel. Click Refresh.To view the address for the current web page, click the trackwheel. Click Page Address.To view the address for a link, click the link. Click Link Address.To view the address for an image, click the image. Click Image Address.To move the browser to the background to use another program, click the trackwheel. Click Hide.To close the browser, click the trackwheel. Click Close.View imagesTo set how images load in your browser, in the browser options, click Browser Configuration. To load images while the page is loading, set the Show Images field. To show image placeholders if images do not load, set the Show Image Placeholders field to Yes. Click the trackwheel. Click Save.To load some images after the web page is loaded, click the trackwheel. Click More Images. To load all the images, click the trackwheel. Click All Images.To view an image on its own page, click the image. Click Full Image. To return to the web page, click the trackwheel. Click Back.Related topicNavigate images (See page 50.)Navigate imagesTo pan horizontally across an image, hold the Alt key and roll the trackwheel.To zoom into or out of an image, click the trackwheel. Click Zoom In or Zoom Out.To zoom to the original image size, click the trackwheel. Click Zoom 1:1.To turn an image 90 degrees in a clockwise direction, click the trackwheel. Click Rotate.Note:You can navigate full images or images in the pictures list.Copy links, images, or web page addressesOn a web page, click a link or image. Click Link Address, Image Address, or Page Address. Click Copy Address.To paste the address, place the cursor where you want to insert the copied text. Click the trackwheel. Click Paste.Related topicHow do I select images and text on a web page? (See page 128.)Send links or images in email messages1. On a web page, click a link or image.2. Click Link Address or Image Address.3. Click Send Address.4. In the To field, type an email address or a contact name.
5112: Browser5. Type a message.6. Click the trackwheel.7. Click Send.Note:To send a web page address in a message, on the web page, click the trackwheel. Click Send Address. Type an email address or a contact name. Send the message.Related topicHow do I select images and text on a web page? (See page 128.)Save imagesYou can save .jpeg, .png, .gif, and .bmp web page images in the pictures list. On a web page, click an image. Click Save Image. After the image is saved in the pictures list, click the trackwheel. Click Save.Note:Depending on your service provider, you might not be able to save images.Related topicsSet the Home screen background image (See page 80.)Navigate images (See page 50.)How do I select images and text on a web page? (See page 128.)Manage saved imagesIn the pictures list, click an image. Click one of the following menu items:• Open•DeleteView filesIf your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later, you can view .doc, .pdf, .ppt, .txt, .wpd, and .xls file types in the browser. On a web page, click the file link. Click Get Link.Save web page requestsWhile a web page is loading, you can save the web page request in a messages list. Saving the request to the messages list enables you to use other programs while you are waiting for the web page to load. Click the trackwheel. Click Save Request.You can also save a web page that has finished loading in a messages list. Saving a fully loaded web page enables you to open the text on the web page at any time. On the web page, click the trackwheel. Click Save Page.Note:A saved web page displays content that was current at the time that the web page was saved. To update the content on a saved page, click the trackwheel. Click Refresh.Create bookmarksOn a web page, click the trackwheel. Click Add Bookmark.Manage bookmarksIn the bookmarks list, click a bookmark. Click one of the following menu items:• Edit Bookmark• Delete BookmarkRelated topicOrganize bookmarks into folders (See page 52.)
52User GuideOrganize bookmarks into foldersIn the bookmarks list, click a folder. Perform one of the following actions:• To add a folder, click Add Subfolder.• To open a bookmark folder with subfolders, click Expand.• To close a bookmark folder with subfolders, click Collapse.• To rename a folder that you added, click the trackwheel. Click Rename Folder.• To move a bookmark into a folder, click the bookmark. Click Move Bookmark. Roll the trackwheel to move the bookmark. Click the trackwheel.Clear browser cachesIn the browser options, click Cache Operations. Click the button for a type of cache.About TLSTransport Layer Security (TLS) is designed to provide additional authentication and security when you browse web pages using the BlackBerry Browser.Related topicHow do I set BlackBerry Browser security options? (See page 129.)About WTLSWireless Transport Layer Security (WTLS) is the WAP Browser security layer that is designed to provide security for WAP services.Related topicHow do I set WAP Browser security options? (See page 129.)Browser shortcutsTo return to the last page that you viewed, press the Escape button.To insert a period in the Go To dialog box, press the Space key.To insert a slash mark (/) in the Go To dialog box, press the Shift key + the Space key.To go to the home page, press H.To edit a web address in the Go To dialog box, hold the Alt key and roll the trackwheel. In the Go To field, edit the text. Click the trackwheel. Click OK.To open the bookmarks screen, press K.To add a bookmark, press A.To refresh a web page, press R.To search for a word on a page, press F. To find the next instance of a word on a page, press V.To view the history, press I.To move to the next page in the history, press N.To move to the previous page in the history, press the Backspace/Delete key.To view, copy, or send the address for a link, press L.To view, copy, or send the address for a page, press P.To view more images, press M.To view all images, press Q.To open the browser options, press O.To move down a page, press the Space key.To move up a page, press the Shift key + the Space key.To save a web page to the messages list, press S.To view a file link, press the Enter key.To stop a web page from loading, press the Escape button.To move to a specific web page, press G.To move between full-screen mode and normal mode, press U.To move the browser to the background to use another program, press D.To close the browser, hold the Escape button.
13DownloadingDownload programsManage programsPrevent third-party programs from transmitting dataDownload ring tonesManage ring tonesDownload background imagesDownload themesAbout browser pushTurn on browser pushDownloading — frequently asked questionsDownload programsOn a web page, click a link for a program. Click Get Link. Click Download. Click OK.Related topicsWhy did a new program appear on my device? (See page 54.)Legal notice (See page 141.)Manage programsTo view a list of programs that are currently loaded on your BlackBerry® device, in the device options, click Advanced Options. Click Applications.To view details for a third-party program, on the Applications screen, click the program. Click Properties.To delete a third-party program, click the program. Click Delete.Related topicLegal notice (See page 141.)Download ring tones1. On a web page, click a .mid or .mp3 file link.2. Click Get Link.3. Click Menu.4. Click Save.5. Type a name for the ring tone.6. Click OK.Note:Your service provider might have supplied a link to a preferred vendor of ring tones. In the profiles list, click the trackwheel. Click Show Tunes. Click the trackwheel. Click Download Tunes.Related topicsCan I listen to a ring tone before I download it? (See page 54.)Manage ring tones (See page 75.)About profiles (See page 75.)Legal notice (See page 141.)About browser pushBrowser push is designed to enable you to receive content on your BlackBerry® device from web applications without requesting it. For example, you can receive updates or notifications for weather, stock quotes, or news.
54User GuideYou can turn on browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You can also set which hosts provide this information to you.Set notification for different types of browser push information, including service load information (web pages or applications), service indication information (web page addresses or messages), or other types of information. When you receive a notification, an icon should appear in a messages list. If you set the browser push notification to Prompt, a dialog box appears when you receive a notification.If you set the browser push notification to Auto, a dialog box might also appear, if specified by the sender.If you set the browser push notification to Reject, you receive no additional notification.Turn on browser push1. In the device options, click Advanced Options. 2. Click Browser Push.3. Select one or more of the check boxes. 4. Set the options for browser push notification types.5. Click the trackwheel.6. Click Save.Note:If you turn on browser push notification for your WAP Browser, you can also select the Allow WAP Push Applications check box.Related topicsAbout browser push (See page 53.)About the browser (See page 49.)Downloading — frequently asked questionsWhy can’t I load new programs onto my device?Why did a new program appear on my device?What software version do I have on my device?Can I listen to a ring tone before I download it?Why can’t I load new programs onto my device?Verify that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.Your device must also have sufficient available memory to load a program.If the program still does not load and your device is integrated with an account that uses the BlackBerry Enterprise Server™, certain programs might not be available to you. Contact your system administrator for more information.Why did a new program appear on my device?If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, your system administrator can send selected programs over the wireless network. Contact your system administrator for more information.Can I listen to a ring tone before I download it?Yes. On a web page, click a ring tone file link. Click Get Link. To preview the ring tone, click Play. To stop listening to the ring tone, click Stop.
14ContactsAdd contactsManage contactsCreate mailing listsManage mailing listsManage contacts in mailing listsAdd a phone tune for a contactCreate categoriesApply categories to contacts, tasks, or memosSort contacts, tasks, or memos by categoryDelete categoriesAdd pauses or waitsSearch for contacts in your company address bookSearch for PIM itemsContacts — frequently asked questionsAdd contacts1. In the address book, click the trackwheel. 2. Click New Address. 3. Type the contact information. 4. Click the trackwheel. 5. Click Save.Note:To add a contact from a message, memo, call log, or web page, click the contact. Click Add to Address Book. Type any additional information. Click the trackwheel. Click Save.Manage contactsClick a contact. Click one of the following menu items:•View• Edit• DeleteRelated topicShare your address book with a paired Bluetooth-enabled device (See page 72.)Create mailing lists1. In the address book, click the trackwheel.2. Click New Group.3. Type a name for the mailing list.4. Click the trackwheel.5. Click Add Member.6. Click a contact.7. Click Continue.8. Repeat steps 4 to 7 to add other contacts to the mailing list.9. Click the trackwheel.10. Click Save Group.Note:If you create a mailing list, it is not copied to or from your desktop email program.Manage mailing listsClick a mailing list. Click one of the following menu items:
56User Guide•View Group• Edit Group• Delete GroupManage contacts in mailing listsClick a contact. Click one of the following menu items:•View Member•Change Member• Delete Member• Add MemberNote:When you delete members from a group or delete a group, the contacts remain in the address book.About custom phone tunesYou can add a custom phone tune for a contact without changing other notifications. Custom phone tune settings appear in both the address book and the profiles list. When you add a custom phone tune to a contact, a new profile exception appears in the profiles list as “Calls From <contact>.” Profile exceptions are shared between the address book and the profiles list and changes made in one program are made in the other program.Add a phone tune for a contact1. In the address book, click a contact. 2. Click Edit. 3. Click the trackwheel. 4. Click Add Custom Phone Tune. 5. Set a phone tune.6. Click the trackwheel. 7. Click Save. Related topicAbout custom phone tunes (See page 56.)Create profile exceptions (See page 76.)About categoriesYou can create categories in which to group your contacts, tasks, and memos. You can also narrow the contacts, tasks, and memos that appear based on categories.Category names are not case sensitive. More than one category can apply to a contact, task, or memo. If you use IBM® Lotus Notes® as your desktop email program, you can apply more than one category to a task on your BlackBerry® device, but only one category synchronizes with the task in your desktop email program.Categories are shared between the address book, the task list, and the memos list and changes that are made in one program are made in all programs.Create categories1. In the address book, task list, or memos list, click the trackwheel.2. Click Filter.3. Click the trackwheel.4. Click New.5. Type a name for the category.6. Press the Enter key.7. Click the trackwheel.8. Click Close.Related topicAbout categories (See page 56.)
5714: ContactsApply categories to contacts, tasks, or memos1. When creating or editing a contact, task, or memo, click the trackwheel. 2. Click Categories.3. Select a category.4. Press the Space key.5. Click the trackwheel.6. Click Save.Sort contacts, tasks, or memos by categoryIn the address book, task list, or memos list, click the trackwheel. Click Filter. Select a category. Press the Space key.Note:To view your full list of contacts again, click the trackwheel. Click Filter. Clear the check box beside the selected category.Delete categoriesIn the address book, task list, or memos list, click the trackwheel. Click Filter. Click a category. Click Delete. Note:When you delete a category, the category is deleted, but any contacts, tasks, or memos to which the category applied are not deleted.About pauses and waitsUse a wait or a pause to separate additional numbers, for example a password or extension, from a main phone number. After dialing the main phone number, your BlackBerry® device either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).Add pauses or waitsWhen creating or editing a contact, in a phone number field, click the trackwheel. Click Add Wait or Add Pause. Type the additional numbers.Related topicAbout pauses and waits (See page 57.)About remote address book searchTo find and add contacts from your company address book, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 3.5 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®. Contact your system administrator for more information.Search for contacts in your company address bookIn the address book, click the trackwheel. Click Lookup. Type the name of a contact. Click the trackwheel.Note:You can also type part of a contact name to widen the search results.Related topicsAbout remote address book search (See page 57.)Manage remote address book search results (See page 57.)Manage remote address book search resultsIn the remote address book search results, click a contact. Perform one of the following actions:
58User Guide• To add a contact to your address book, click Add.• To add all the contacts found during the search, click Add All.• To view information for a contact, click View.• To delete a contact from the search results, click Delete.• To delete the search results, click Delete Lookup.• To start a new search, click Lookup.
15CalendarAbout the calendarChange the calendar viewNavigate the calendarSchedule appointmentsSchedule appointments quicklySchedule meetingsManage appointments and meetingsRespond to meeting invitationsManage meeting participantsSearch for PIM itemsCalendar shortcutsCalendar — frequently asked questionsAbout the calendarIn the BlackBerry® device calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all your appointments for the selected time period. Agenda view shows all your scheduled appointments in a list.Depending on your theme, upcoming calendar entries might appear on the Home screen.Change the calendar viewTo change to another calendar view (Day, Week, Month, or Agenda), click the trackwheel. Click a view.To change the default view that appears when you open the calendar, in the calendar options, set the Initial View field. Click the trackwheel. Click Save.Navigate the calendarTo go to a specific date, click the trackwheel. Click Go to Date. Set the date. Click the trackwheel.To go to the current date, click the trackwheel. Click Today.To move forward or back by a time period, click the trackwheel. Click Prev or Next.Schedule appointments1. In the calendar, click the trackwheel.2. Click New.3. Type the appointment details.4. If the appointment is recurring, set how frequently it should recur.5. Click the trackwheel.6. Click Save.Notes:If your appointment recurs, perform the following actions:Set the Every field to change the frequency of the appointment. For example, to set an appointment to recur every three days, set the Every field to 3.Select the Relative Date check box for the appointment to recur on a relative date (for example, on the last Friday of each month).In the Days field, set the days on which the weekly appointment should recur. To select a day, press the Space key.
60User GuideRelated topicsChange the default reminder time for appointments and meetings (See page 60.)About power off and reminders (See page 85.)Schedule appointments quicklyIn the calendar options, verify that the Enable Quick Entry field is set to Yes. In Day view, beside the start time, type the subject of the appointment. Type a location in parentheses. Click the trackwheel.Note:To change the start and end times, after typing the location, hold the Shift key and roll the trackwheel. To change the end time only, roll the trackwheel.Related topicsChange the default reminder time for appointments and meetings (See page 60.)About power off and reminders (See page 85.)Change the default reminder time for appointments and meetingsIn the calendar options, set the Default Reminder field to the amount of time before the appointment that the BlackBerry® device should remind you. The default is 15 minutes.Related topicsAbout power off and reminders (See page 85.)Can I set a snooze time for task and calendar reminders? (See page 134.)What is dismissed if I click Dismiss All in a reminder? (See page 134.)Schedule meetings1. In the calendar, click the trackwheel. 2. Click New. 3. Type the meeting details.4. If the meeting is recurring, set how frequently it should recur.5. Click the trackwheel.6. Click Invite Attendee.7. Click a contact.8. Click Invite.9. Repeat steps 5 to 8 to add other contacts to your meeting.10. Click the trackwheel.11. Click Save.Notes:If your meeting recurs, perform the following actions:Set the Every field to change the frequency of the appointment. For example, to set an appointment to recur every three days, set the Every field to 3.Select the Relative Date check box for the appointment to recur on a relative date (for example, on the last Friday of each month).In the Days field, set the days on which the weekly appointment should recur. To select a day, press the Space key.Related topicsChange the default reminder time for appointments and meetings (See page 60.)About power off and reminders (See page 85.)Manage appointments and meetingsTo view your list of appointments, in Month view, click a day. Click View Appts.To view or change details for an appointment or meeting, click the appointment or meeting. Click Open.
6115: CalendarTo delete an appointment or meeting, click the appointment or meeting. Click Delete.Respond to meeting invitationsIn an open meeting invitation, click the trackwheel. Click one of the following menu items:•Accept or Accept with comments•Tentative or Tentative with comments•Decline or Decline with commentsNotes:To check your calendar when replying to a meeting invitation, click the trackwheel. Click View Calendar.If you delete a meeting invitation from the messages list before you accept or decline it, the meeting is deleted from your desktop calendar.Manage meeting participantsOpen a meeting. In an Accepted or Declined field, click a contact. Click one of the following menu items:• Invite Attendee• Change Attendee• Remove AttendeeCalendar shortcutsFor these shortcuts to work in Day view, in the calendar options, set the Enable Quick Entry field to No.To change to Agenda view, press A.To change to Day view, press D.To change to Week view, press W.To change to Month view, press M.To move to the current date, press T.To move to a specific date, press G.To create an appointment, press C.To move to the next day, week, or month, press the Space key.To move to the previous day, week, or month, press the Shift key + the Space key.To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.
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16TasksCreate tasksManage tasksChange task statusCreate categoriesApply categories to contacts, tasks, or memosSort contacts, tasks, or memos by categoryDelete categoriesSearch for PIM itemsTasks — frequently asked questionsCreate tasks1. In the task list, click the trackwheel.2. Click New.3. Type the task details.4. Set a due date for the task.5. If the task is recurring, set how frequently it should recur.6. Click the trackwheel.7. Click Save.Notes:If your task recurs, perform the following actions:Set the Every field to change the frequency of the task. For example, to set a task to recur every three days, set the Every field to 3. Select the Relative Date check box for the task to recur on a relative date (for example, on the last Friday of each month).In the Days field, set the days on which the weekly task should recur. To select a day, press the Enter key.Manage tasksClick a task. Click one of the following menu items:• Open• Delete• Delete Completed• Mark Completed•Mark In Progress•Hide CompletedChange task statusTo change the status for a task to Waiting or Deferred, open the task. Edit the Status field.Tasks — frequently asked questionsCan I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?Can I change how my contacts or tasks display?Can I clear all the categories that apply to a contact, task, or memo?How do I know how many contacts, calendar entries, tasks, or memos I have saved?Can I set a snooze time for task and calendar reminders?What is dismissed if I click Dismiss All in a reminder?Can I show tasks in the device calendar?
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17MemosWrite memosManage memosCreate categoriesApply categories to contacts, tasks, or memosSort contacts, tasks, or memos by categoryDelete categoriesSearch for PIM itemsMemos — frequently asked questionsWrite memos1. In the memos list, click the trackwheel. 2. Click New. 3. Type a title. 4. Type the body of the memo. 5. Click the trackwheel. 6. Click Save.Manage memosClick a memo. Click one of the following menu items:•View• Edit•DeleteMemos — frequently asked questionsCan I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?Can I clear all the categories that apply to a contact, task, or memo?How do I know how many contacts, calendar entries, tasks, or memos I have saved?
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18AlarmSet the alarmSilence the alarmTurn off the alarmAlarm — frequently asked questionsSet the alarm1. In the alarm, set the Daily Alarm field to On.2. Set the time when the alarm should sound.3. Set whether to snooze the alarm and the length of the snooze.4. Set a type of notification for the alarm.5. Click the trackwheel.6. Click Save.When you set the alarm, a bell icon appears beside the date in the device status section of the screen.Related topicAbout power off and reminders (See page 85.)Silence the alarmPress any key. If snooze is enabled, in the Daily Alarm dialog box, click Snooze.Turn off the alarmIn the alarm, set the Daily Alarm field to Off.Alarm — frequently asked questionsWhy didn’t my alarm notify me on a Saturday or Sunday?How do I change the alarm volume?What is the escalating volume level?Why didn’t my alarm notify me on a Saturday or Sunday?In the alarm, verify that the Active on Weekends field is set to Yes. If this field is set to No, your alarm does not notify you on Saturdays or Sundays.How do I change the alarm volume?In the alarm, set the Volume field. When you set the volume, you can also customize the notification, including the tune and the number of times that the tune plays.
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19CalculatorUse the calculator memoryCopy and paste calculationsConvert measurementsCalculator shortcutsUse the calculator memoryTo store a number in the memory, type a number. Press K.To recall the number in the memory, press J.To delete the number in the memory, press H.To add to the number that is currently stored in the memory, type a number. Press L.To subtract from the number that is currently stored in the memory, type a number. Press U.Copy and paste calculationsClick the trackwheel. Click Copy.To paste the calculation back into the calculator display or into another program, click the trackwheel. Click Paste.Convert measurementsIn the calculator, type a number. Click the trackwheel. Perform one of the following actions:• To convert the number from imperial to metric, click To Metric. • To convert the number from metric to imperial, click From Metric. Click a conversion type.Calculator shortcutsTo add, press O.To subtract, press I.To multiply, press A.To divide, press G.To clear the screen, press Y.To clear the last entry, press T.To find the square root, press V.To use the percent function, press B.To add a number to the memory, type the number and press L.To recall the memory, press J.To replace the memory, type a number and press K.To clear the memory, press H.To display the result of your calculation, press the Enter key.
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20BluetoothAbout Bluetooth wireless technologyTurn on or off the Bluetooth radioPair with another Bluetooth-enabled deviceManage paired Bluetooth-enabled devicesSet how your BlackBerry device appears to other Bluetooth-enabled devicesUse Bluetooth wireless technology during a callShare your address book with a paired Bluetooth-enabled deviceBluetooth — frequently asked questionsAbout Bluetooth wireless technologyBluetooth® wireless technology is designed to enable your BlackBerry® device to establish wireless connections with other Bluetooth-enabled devices, such as a handsfree car kit or wireless headset, in close proximity.Turn on or off the Bluetooth radioTo turn on the Bluetooth® radio, in the device options, click Bluetooth. Click the trackwheel. Click Enable Bluetooth.To turn off the Bluetooth radio, in the device options, click Bluetooth. Click the trackwheel. Click Disable Bluetooth.About Bluetooth pairingsWhen you pair your BlackBerry® device with another Bluetooth®-enabled device, you should be able to connect to the other Bluetooth-enabled device over the wireless network when it is within range of your BlackBerry device (a typical range is approximately 10 meters).After you pair with a Bluetooth-enabled device, you can set your BlackBerry device to connect with that Bluetooth-enabled device without prompting you.Pair with another Bluetooth-enabled device1. In the device options, click Bluetooth.2. Click the trackwheel.3. Click Add Device.4. Click the name of a Bluetooth®-enabled device. 5. In the Enter passkey for <device name> field, type a passkey.6. Type the same passkey on the Bluetooth-enabled device to which you are pairing.Notes:Verify that the Bluetooth-enabled device that you want to pair with is in the correct mode for pairing.The names of Bluetooth-enabled devices with which you have already paired appear in the list of paired Bluetooth-enabled devices. They do not appear in the list of Bluetooth-enabled devices that appears when you click Add Device.
72User GuideRelated topicAbout Bluetooth pairings (See page 71.)Manage paired Bluetooth-enabled devicesIn the list of paired Bluetooth®-enabled devices, click a paired Bluetooth-enabled device. Click Device Properties. Perform one of the following actions:• Edit the paired Bluetooth-enabled device name.• Set whether the paired Bluetooth-enabled device can connect with your BlackBerry® device without prompting.• Set whether Bluetooth connections with your BlackBerry device are encrypted.Note:To remove a Bluetooth-enabled device from the list of paired Bluetooth-enabled devices, click a Bluetooth-enabled device. Click Delete Device. Set how your BlackBerry device appears to other Bluetooth-enabled devicesIn the Bluetooth® options, perform one of the following actions:•In the Device Name field, type the name of your BlackBerry® device.•In the Discoverable field, set whether your BlackBerry device is available for pairing with other Bluetooth-enabled devices.Use Bluetooth wireless technology during a call1. Verify that the Bluetooth® radio is turned on and that your BlackBerry® device is paired with a Bluetooth-enabled device.2. During a call, click the trackwheel. Click Activate <Bluetooth device>. Related topicAbout Bluetooth pairings (See page 71.)Share your address book with a paired Bluetooth-enabled deviceIn the Bluetooth® options, in the Address Book Transfer field, perform one of the following actions:• To share all the contacts in your BlackBerry® device address book, select All Entries.• To share contacts that you have had contact with recently over the phone, select Hotlist Only.
21Date and timeSet the date and timeWhy is the time on my device incorrect?Set the date and time1. In the device options, click Date/Time.2. Set the Time Zone field.3. In the Date/Time Source field, set a date and time source.4. Click the trackwheel.5. Click Update Time.6. Click the trackwheel.7. Click Save.Note: Depending on your service provider, multiple date and time sources might be available. •To use the wireless network as the date and time source, set the Date/Time Source field to Network. •To use the BlackBerry® network as the date and time source, set the Date/Time Source field to BlackBerry. •To set the date and time yourself, set the Date/Time Source field to Off. Set the other fields on the Date/Time screen. Why is the time on my device incorrect?If you have traveled to a different time zone, set the Time Zone field to display the correct time zone.If you have set the Date/Time Source field to Network or BlackBerry, you can update the time. On the Date/Time screen, click the trackwheel. Click Update Time.
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22ProfilesAbout profilesEnable profilesCreate notification profilesManage notification profilesManage ring tonesCreate profile exceptionsManage profile exceptionsManage contacts in profile exceptionsAdd a phone tune for a contactSilence your deviceSet the alarmProfiles — frequently asked questionsAbout profilesNotification profiles are designed to alert you of appointment and task reminders, and incoming messages, calls, and browser content. You can create a profile that specifies which sounds to use, whether to notify you when the BlackBerry® device is in or out of the holster, and what volume level to use. You can use different sounds for each type of item.The device has six preset notification profiles: Loud, Vibrate, Quiet, Normal, Phone Only, and Off. You can edit these default profiles, except for the Off profile. You cannot delete them.Enable profilesIn the profiles list, click a notification profile. Click Enable.Note:To change the current notification profile quickly, select a profile. Press the Space key.Create notification profiles1. In the profiles list, click the trackwheel.2. Click New Profile.3. Type a name for the profile.4. Click an item.5. Click Edit.6. Set how you want to receive notification for that item.7. Click the trackwheel.8. Click Save.9. Click the trackwheel.10. Click Save.Manage notification profilesClick a profile. Click one of the following menu items:• Edit• DeleteManage ring tonesIn the profiles list, click a profile. Click Show Tunes. Click a ring tone. Click one of the following menu items:•Play• Delete•Volume
76User GuideNotes:The Volume option only sets how loud or quiet the tune plays when you listen to it in the list. To change the volume for your notification, edit the profile.You can only delete downloaded ring tones.About custom notificationYou can create exceptions to notification profiles to receive different notification for incoming messages and phone calls from specific contacts. For example, you can create a profile exception that uses the Loud profile when you receive messages and phone calls from specific contacts, regardless of the active profile.Profile exceptions are applied based on the order in which they appear. If you create multiple profile exceptions that include the same contact, you must decide which one to apply first by placing that profile exception higher in the list. The BlackBerry® device has a preset profile exception for important calls. You can add contacts to this profile exception, or you can delete it. Create profile exceptions1. In the profiles list, click the trackwheel. 2. Click New Exception. 3. In the Exception field, type a name for the profile exception. 4. In the From field, click the trackwheel. 5. Click Add Name. 6. Click a contact.7. Click Continue. 8. In the Use Profile field, set the profile on which the exception should be based. 9. Click the trackwheel. 10. Click Save. Notes: You can add multiple contacts to a profile exception. In the From field, click the trackwheel. Click Add Name.To add a custom tune for phone calls, select the Custom Phone Tune check box. Set a phone tune. If you set the Use Profile field to Active Profile and you do not change the Custom Phone Tune field, the profile exception has no effect.Related topicsAbout custom notification (See page 76.)Manage profile exceptions (See page 76.)Add a phone tune for a contact (See page 56.)Manage profile exceptions In the profiles list, click a profile exception. Perform one of the following actions:• To edit a profile exception, click Edit.• To move a profile exception higher or lower in the list, click the profile exception. Click Move. Roll the trackwheel to move the profile exception. Click the trackwheel.• To see the list of available tunes, click Show Tunes.• To delete a profile exception, click Delete.Note:To turn off a profile exception, select the exception. Press the Space key. To turn on the profile exception again, press the Space key.Manage contacts in profile exceptionsIn a profiles exception, in the From field, click a contact. Click one of the following menu items:•Change Name
7722: Profiles• Delete NameSilence your deviceTo silence your BlackBerry® device, in the profiles list, select the Quiet profile.To receive only vibrate notification, in the profiles list, select the Vibrate profile.To turn off all notification, including profile exceptions and LED notification, in the profiles list, select the Off profile.Related topicSilence the alarm (See page 67.)Profiles — frequently asked questionsWhat is the escalating volume level?Why isn’t the ring tone being played the number of times that I have set?Why am I not receiving notification for incoming calls or received messages?How do I set custom notification for messages from a specific contact?Why can I not edit all the fields for a Calls From profile exception?Can I set one phone tune for all my profiles?Can I be notified of other items during a call?What is the escalating volume level?If you use the escalating volume level, the notification volume level consistently increases until the BlackBerry® device reaches the loudest volume level.Why isn’t the ring tone being played the number of times that I have set?For phone calls, the number of times that the BlackBerry® device sounds or vibrates is not determined by the number of beeps that you set in your notification profile. The device sounds or vibrates until the caller or the network ends the connection.Why am I not receiving notification for incoming calls or received messages? In the profiles list, verify that the Off profile is not enabled. If this profile is enabled, all notification is turned off, including profile exceptions and LED notification. If you set the Custom Phone Tune field to MUTE, you do not receive notification for calls from the contacts that the exception applies to. How do I set custom notification for messages from a specific contact? In the profiles list, create a new notification profile that sets the tune that you want to use for your messages. Create a profile exception for the contact and set the Use Profile field to the new notification profile.Why can I not edit all the fields for a Calls From profile exception?Calls From profile exceptions appear in the profiles list when you add a custom phone tune from the address book. Because these exceptions are for phone calls only, you can only edit the Custom Phone Tune field.
78User GuideCan I set one phone tune for all my profiles?Yes. In the profiles list, click the trackwheel. Click Show Tunes. Click a phone tune. Click Set As Phone Tune.Can I be notified of other items during a call?Yes. In the profiles list, click a profile. Click Edit. Click an item. Click Edit. Set the Notify me during calls field to Yes.Note:Depending on your BlackBerry® device, you might not be able to set the Notify me during calls field for all items.
23Screen displayTurn off automatic backlighting adjustmentSet how long backlighting remains onTurn on and off the device screenAdjust the brightness of the backlightingSet the display languageSet the Home screen background imageDownload background imagesSet the fontAssign a program to a Convenience keyAbout themesApply a theme to your deviceDelete themesDownload themesOrganize the Home screenOrganize the programs listAbout backlightingThe screen and keyboard on your BlackBerry® device are designed to be lit so that you can use your device in various lighting levels.The device is also designed to adjust the backlighting level automatically as the lighting level in your environment changes.Turn off automatic backlighting adjustmentTo stop your BlackBerry® device from adjusting the backlighting level automatically, in the device options, click Screen/Keyboard. Set the Automatic Backlight field to No. Click the trackwheel. Click Save.Related topicAbout backlighting (See page 79.)Set how long backlighting remains onTo set how long backlighting stays on if you do not use your BlackBerry® device, in the device options, click Screen/Keyboard. Set the Backlight Timeout field. Click the trackwheel. Click Save.Related topicsAbout backlighting (See page 79.)Adjust the brightness of the backlighting (See page 80.)Turn on and off the device screenTo turn on the screen, roll the trackwheel or press a key. When your BlackBerry® device is not used for a period of time, the screen turns off to conserve battery power.Related topicsAbout backlighting (See page 79.)Adjust the brightness of the backlighting (See page 80.)
80User GuideAdjust the brightness of the backlightingIn the device options, click Screen/Keyboard. Set the Backlight Brightness field. Click the trackwheel. Click Save.To increase the brightness of the backlighting temporarily, press the Power button.Related topicAbout backlighting (See page 79.)Set the Home screen background imageIn the pictures list, click an image. Click Set As Home Screen Image. To clear the Home screen background, in the pictures list, click the trackwheel. Click Reset Home Screen Image.Note:Depending on your theme, you might not be able to change the Home Screen background image.Related topicSave images (See page 51.)Download background imagesYour service provider might have supplied a link to a preferred vendor of background images. In the pictures list, click the trackwheel. Click More Images.Related topicSave images (See page 51.)Set the fontIn the device options, click Screen/Keyboard. Set the font information. Click the trackwheel. Click Save.Note:For large fonts, set the Antialias mode field.About Convenience keysYour device includes two Convenience keys. You can set which program each of these keys opens. See the printed documentation that accompanied your device for more information about locating the Convenience keys.Assign a program to a Convenience keyIn the device options, click Screen/Keyboard. Set the Convenience Key Opens fields. Click the trackwheel. Click Save.Notes:Depending on your theme, you might not be able to change the program that is assigned to a Convenience key.If the program set in the Convenience Key Opens field is removed from your BlackBerry® device, when you press the Convenience key, nothing happens. Related topicAbout Convenience keys (See page 80.)About themesDepending on your service provider, you might be able to set a theme on your BlackBerry® device that changes how items such as programs, indicators, words, and icons appear. Themes might be preloaded on your device, or you might be able to download themes that are in .cod file format.Apply a theme to your deviceIn the device options, click Theme. Click a theme. Click Activate.
8123: Screen displayNote:To activate a theme quickly, select a theme. Press the Space key.Delete themesIn the device options, click Theme. Click a theme. Click Delete.Note:You might not be able to delete themes that are preloaded on your BlackBerry® device.Download themesYour service provider might have supplied a link to a preferred vendor of themes. In the device options, click Theme. Click the trackwheel. Click Download Themes.Organize the Home screenDepending on your theme, you might be able to change how items appear on the Home screen.If your theme displays some programs as icons on the Home screen and uses a programs list to organize remaining programs, you might be able to organize icons on the Home screen using the programs list. See “Organize the programs list” on page 81 for more information.If your theme displays all programs as icons on the Home screen and does not use a programs list, you can organize icons from the Home screen:• To move an icon, select the icon. Hold the Alt key and click the trackwheel. Click Move Application. Roll the trackwheel to move the icon. Click the trackwheel.• To hide an icon, select the icon. Hold the Alt key and click the trackwheel. Click Hide Application.• To show a hidden icon, hold the Alt key and click the trackwheel. Click Show All. Hold the Alt key and click an unavailable icon. Click Hide Application.If your theme displays recent messages and phone calls and upcoming calendar entries on the Home screen, or if your theme uses a list format for program names on the Home screen, you cannot change the order in which items are displayed on the Home screen.Notes:You cannot hide the Options and Turn Wireless On/Turn Wireless Off icons.Depending on your theme, you might not be able to move or hide other icons.Related topic:Organize the programs list (See page 81.)Organize the programs listIf your theme uses a programs list, you can move or hide programs in the list. In the programs list, click Organize Applications. Perform one of the following actions:• To move a program, click the program. Click Move Application. Roll the trackwheel to move the program. Click the trackwheel.• To hide a program, click the program. Click Hide Application.• To show a hidden program, click an unavailable program. Click Show Application.
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24LanguageSet the display languageSet the input languageAdd or remove a display languageWhy do some characters not appear correctly on my device?Set the display languageIn the device options, click Language. In the Language field, click a language. Click Save.About the input languageYou can set an input language to use when you type. This setting is different from the display language. When you set an input language, AutoText and other typing settings change to the selected language.Set the input languageIn the device options, click Language. In the Input method field, click a language. Click Save.Related topicsAbout the input language (See page 83.)Set the display language (See page 83.)Add or remove a display languageIf your BlackBerry® Handheld Software supports multiple languages, you can add and remove languages using the Application Loader tool in the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information.Why do some characters not appear correctly on my device?If your BlackBerry® device is integrated with the BlackBerry Enterprise Server™ and the BlackBerry Enterprise Server does not support the characters, the characters do not appear correctly when you use the BlackBerry Browser or open an attachment. Contact your system administrator for more information.If your device is integrated with the BlackBerry Internet Service™, contact your service provider for more information about supporting characters on your device.
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25Power and batteryAbout power off and remindersSet the device to turn on and off automaticallyCheck the battery levelExtend battery lifeReset the deviceAbout power off and remindersIf you turn off your BlackBerry® device by pressing the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your device should turn itself on at the following times:• when the alarm turns on• when the device is set to turn on automaticallyTo turn on your device when calendar reminders occur, set the device to turn on and off automatically.If you turn off your device by clicking Turn Power Off on the Home screen and selecting Full Power Off, your device does not turn on until you press the Power button.Note:Depending on your theme, the location and name for Turn Power Off might change. See the printed documentation that accompanied your device for more information about the differences for your theme.Set the device to turn on and off automatically1. In the device options, click Auto On/Off.2. Set the Weekday field to Enabled.3. Specify the times when the BlackBerry® device should turn on and off on weekdays.4. Set the Weekend field to Enabled.5. Specify the times when the device should turn on and off on weekends.6. Click the trackwheel.7. Click Save.Related topicAbout power off and reminders (See page 85.)Check the battery levelIn the device options, click Status.Extend battery lifeSet the BlackBerry® device to turn on and off automatically.Disconnect from the wireless network when you are not in a wireless coverage area.Delete the original message when you send a reply.Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.Charge your device regularly.Related topicsSet the device to turn on and off automatically (See page 85.)Manage messages (See page 12.)Add multiple contacts to a message (See page 12.)
86User GuideReset the deviceRemove and reinsert the battery.
26Network coverageConnect to the wireless networkTurn off email, browser and MMS servicesNetwork coverage — frequently asked questionsConnect to the wireless networkTo connect to the wireless network, verify that you are in a wireless network coverage area. On the Home screen, click Turn Wireless On.Notes:To disconnect from the wireless network, on the Home screen, click Turn Wireless Off. When your device is not connected to the wireless network, you can continue to use the features that do not require a connection to the wireless network, such as managing tasks or using the calculator. You should disconnect from the wireless network in certain places, such as on an airplane. See the BlackBerry Safety and Product Information Booklet for more information.Depending on your theme, the location and name for Turn Wireless On and Turn Wireless Off might change. See the printed documentation that accompanied your device for more information.Turn off email, browser and MMS servicesDepending on your service provider plan, you might be able to turn off the email, browser and MMS services of your BlackBerry® device so that only phone calls and SMS messages are available. Contact your service provider for more information.1. In the device options, click Network.2. Perform one of the following actions:•To turn off email, browser and MMS services, set the Data Services field to Off.•To turn off email, browser and MMS services only when you roam to another network, set the Data Services field to Off When Roaming.Network coverage — frequently asked questionsHow do I select a network when traveling?How do I register my device with the network?How do I set the wireless network connection speed for my device?How do I select a network when traveling?To scan for the most appropriate network, in the device options, click Network. Set Network Selection Mode to Automatic. If you do not want your BlackBerry® device to select a roaming system, set Network Selection Mode to Home Only.Contact your service provider for more information about roaming.
88User GuideHow do I register my device with the network?When you select a different network or load new applications, your BlackBerry® device should register automatically with the network. To register your device manually, in the device options, click Advanced Options. Click Host Routing Table. Click the trackwheel. Click Register Now.How do I set the wireless network connection speed for my device?In the device options, click Network. Set the Network Selection Mode field. By default, Automatic is selected. Your device connects to the wireless network at whatever network speed is available.Notes:Depending on your service provider, you might not be able to set the Network Selection Mode field. Contact your service provider for more information.
27SecuritySet a device passwordLock and unlock the deviceLock and unlock the keyboardProtect your device contentCompress device dataRegenerate encryption keysStore passwordsCreate random passwordsManage passwordsCopy passwordsVerify security softwareClear the deviceSet owner informationThird-party program controlSecurity — frequently asked questionsAbout the device passwordIf you type your BlackBerry® device password incorrectly five times, you must type blackberry before you can continue. The next time that you type your password, and on subsequent password attempts, the characters that you type are displayed.If you type your device password incorrectly ten times, all information is erased from your device for security reasons.If your device is integrated with an account that uses the BlackBerry Enterprise Server™, you might not be able to change some security settings. Contact your system administrator for more information.Set a device password1. In the device options, click Security Options. 2. Click General Settings.3. Set the Password field to Enabled.4. Set the other security options.5. Click the trackwheel. 6. Click Save.7. Type a device password.8. Click the trackwheel.9. Retype the device password.10. Click the trackwheel.Related topicsAbout the device password (See page 89.)Change the device password (See page 89.)Turn off the device password (See page 90.)Change the device password1. In the device options, click Security Options.2. Click General Settings.3. Click the trackwheel.4. Click Change Password.5. Type your current device password.6. Click the trackwheel.7. Type a new device password.8. Click the trackwheel.9. Retype the new device password.10. Click the trackwheel.
90User GuideRelated topicsAbout the device password (See page 89.)Turn off the device password (See page 90.)Turn off the device password1. In the device options, click Security Options.2. Click General Settings.3. Set the Password field to Disabled.4. Click the trackwheel.5. Click Save.6. Type the device password.7. Click the trackwheel.Note:If your BlackBerry® device is integrated with a corporate email account, you might not be able to turn off the device password. Contact your system administrator for more information.Related topicAbout the device password (See page 89.)Lock and unlock the deviceTo lock the BlackBerry® device, with a device password set, on the Home screen, click Lock. To unlock your device, on the Lock screen, roll the trackwheel. Click Unlock. Type your password. Press the Enter key.Related topicAbout the device password (See page 89.)About keyboard lockIf you do not set a device password, you can lock your keyboard to prevent accidentally placing calls or typing characters.Lock and unlock the keyboardTo lock the BlackBerry® device keyboard, on the Home screen, click Keyboard Lock.To unlock the keyboard, double-click the trackwheel.Related topicAbout keyboard lock (See page 90.)About content protection and compressionContent protection is designed to encrypt your BlackBerry® device data. When your device is password locked, an open lock in the device status section of the screen indicates that encryption is in progress. A closed lock indicates that encryption is complete. After you type your device password, data on your device is decrypted as you access it.To use content protection, you must set a device password.Content compression is designed to reduce the size of the data that is stored on your device and to maintain the integrity of that data.Protect your device content1. In the device options, click Security Options.2. Click General Settings.3. Set the Content Protection field to Enabled.4. Click the trackwheel.5. Click Save.6. Type your device password.7. Click the trackwheel.Related topicAbout content protection and compression (See page 90.)
9127: SecurityCompress device data1. In the device options, click Security Options.2. Click General Settings.3. Set the Content Compression field to Enabled.4. Click the trackwheel.5. Click Save.6. If you have set a device password, type your password.7. Click the trackwheel.Related topicAbout content protection and compression (See page 90.)About encryption keysIf your device is integrated with an account that uses the BlackBerry Enterprise Server™ or BlackBerry Desktop Redirector, encryption keys protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and the device. Encryption keys should be generated automatically, but you can manually regenerate keys at any time.Regenerate encryption keysIn the device options, click Security Options. Click General Settings. Click a current service. Click Regenerate Encryption Key.Related topicsAbout encryption keys (See page 91.)Can I regenerate encryption keys from my device? (See page 137.)About the password keeperUse the password keeper to create and store all your passwords. The password keeper is locked with a single password, so you can store all your passwords in one place.Use the password keeper to generate random passwords that contain letters, numbers, and symbols.The first time that you open the password keeper, you must create a password keeper password. The password keeper is designed to encrypt your passwords. Passwords should be decrypted when you type the password keeper password.Warning: The password keeper is designed to keep passwords that are stored in the password keeper; however, if you copy a password, you can paste it into other programs on the BlackBerry® device. While the password is copied on the clipboard, it is not encrypted.Store passwords1. In the password keeper, click the trackwheel.2. Click New.3. Type password information.4. Click the trackwheel.5. Click Save.Related topicAbout the password keeper (See page 91.)Create random passwords1. In the password keeper, click the trackwheel.2. Click New.3. Type a title for the password.4. Click the trackwheel.5. Click Random Password.6. Type any additional password information.
92User Guide7. Click the trackwheel.8. Click Save.Related topicsAbout the password keeperStore passwordsManage passwordsIn the password keeper, click a password. Click one of the following menu items:•View•Edit•DeleteRelated topicChange the password keeper password (See page 92.)Change the password keeper password1. In the password keeper, type your current password keeper password.2. Click OK.3. Click the trackwheel.4. Click Change password. 5. Type a new password keeper password.6. Retype the new password keeper password. 7. Click OK.Copy passwordsIn the password keeper, click a password. Click Copy to Clipboard.To clear the password from the clipboard, in the password keeper, click the trackwheel. Click Clear Clipboard.To paste the password, place the cursor where you want to insert it. Click the trackwheel. Click Paste.Warning:Passwords copied to or from the clipboard are not encrypted.About security self testsThe security self tests program is designed to verify that security software is implemented properly on your BlackBerry® device. The tests should run automatically when your device restarts.Verify security softwareIn the device options, click Security Options. Click General Settings. Click the trackwheel. Click Verify Security Software.Related topicAbout security self tests (See page 92.)Clear the deviceWarning:This procedure stops all services and removes all data, including passwords and encryption keys, from the BlackBerry® device. Before you clear your device, verify that a backup copy of your data is available.1. In the device options, click Security Options.2. Click General Settings.3. Click the trackwheel.4. Click Wipe Handheld.5. Click Continue.6. Type blackberry.Related topicHow do I restore my device after clearing it? (See page 137.)
9327: SecuritySet owner informationIn the device options, click Owner. Type your contact information. Click the trackwheel. Click Save.Note:Owner information appears on the screen when you lock your BlackBerry® device.
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28Third-party program controlPrevent third-party programs from transmitting dataSet permissions for third-party programsControl external connectionsControl connections with the deviceControl access to personal informationSecurity — frequently asked questionsAbout firewall settingsIf you have third-party programs on your BlackBerry® device, the firewall option is designed to prevent these programs from transmitting data without your knowledge.Related topicLegal notice (See page 141.)Prevent third-party programs from transmitting dataWhen a third-party program on your BlackBerry® device attempts to transmit data, a dialog box appears. Accept or deny the connection request.To reset the firewall settings, in the device options, click Security Options. Click Firewall. Click the trackwheel. Click Reset Settings.Related topicsAbout firewall settings (See page 95.)Legal notice (See page 141.)About permissions for third-party programsYou can set whether third-party programs on your BlackBerry® device can use data or connections from other programs. For example, a third-party program might use data from personal information management (PIM) programs or connections from programs such as the phone.On the Permissions screen, if you set a permission field to Allow, you are granting third-party programs access to that program or connection. If you set a permission field to Prompt, you are prompted whenever a third-party program requests access to that program or connection.If you set a permission field to Deny, access to that program or connection by third-party programs is designed to be blocked.If programs or connections within a group have different permission values, the permission field for the group is Custom.Related topicAbout firewall settings (See page 95.)
96User GuideSet permissions for third-party programsWarning:Setting permissions for third party programs can significantly affect the operation of third-party programs on your BlackBerry® device. If you are unsure about how changing these settings might affect the operation of third party programs on your device, contact your system administrator or service provider for more information.1. In the device options, click Advanced Options.2. Click Applications.3. Click the trackwheel.4. Click Edit Default Permissions. 5. Perform one of the following actions:•To control whether third-party programs can make an external connection from your device, set the Connections group permission field.•To control whether third-party programs can communicate with other programs on your device, set the Interactions group permission field.•To control whether third-party programs can access personal information from programs on your device, set the User Data group permission field.6. Click the trackwheel.7. Click Save.8. Click Reset Now.Notes:To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, some settings might appear differently than the settings described. Contact your system administrator for more information.Related topicsAbout permissions for third-party programs (See page 95.)Control external connections (See page 96.)Control connections with the device (See page 97.)Control access to personal information (See page 97.)About firewall settings (See page 95.)Control external connections1. In the device options, click Advanced Options.2. Click Applications.3. Click the trackwheel.4. Click Edit Default Permissions.5. In the Connections group, set the following fields:•To control whether third-party programs can use physical connections to your BlackBerry® device, such as a USB cable or RS-232 cable, set the USB/Serial field.•To control whether third-party programs can use wireless connections that your device has established with other Bluetooth™-enabled devices, set the Bluetooth field.•To control whether third-party programs can make phone calls or access call logs, set the Phone field.•To control whether third-party programs can use the GPS position of your device, set the Location (GPS) field. •To control whether third-party programs can access the Internet or your corporate intranet
9728: Third-party program controlthrough your corporation’s network, set the Company Network field.•To control whether third-party programs can access the Internet through your service provider, set the Carrier Internet field.Related topicsSet permissions for third-party programs (See page 96.)Control connections with the device (See page 97.)Control access to personal information (See page 97.)Control connections with the device1. In the device options, click Advanced Options.2. Click Applications.3. Click the trackwheel.4. Click Edit Default Permissions.5. In the Interactions group, set the following fields:•To control whether third-party programs can communicate with other programs on your BlackBerry® device, such as the device runtime store, persistent store, and global events, set the Interprocess Communications field. •To control whether third-party programs can simulate actions, such as the pressing of a key or button on your device, and send those simulated actions to the program that you are currently using, set the Keystroke Injection field.•To control whether third-party programs can register a filter with the browser to handle content from a domain such as a custom-encoded document, set the Browser Filters field.•To control whether third-party programs can be used by your device as a source for customized themes, set the Theme Data field.Related topicsSet permissions for third-party programs (See page 96.)Control external connections (See page 96.)Control access to personal information (See page 97.)Control access to personal information1. In the device options, click Advanced Options.2. Click Applications.3. Click the trackwheel.4. Click Edit Default Permissions.5. In the User Data group, set the following fields:•To control whether third-party programs can access email messages, SMS messages, or PIN messages, set the Email field.•To control whether third-party programs can access personal information management (PIM) items, such as tasks, memos, contacts, and calendar entries, set the PIM field.•To control whether third-party programs can access the key store, set the Key Store field. If you allow third-party programs to access the key store, you must type the key store password when a third-party program attempts to access private contents of the key store.•To control whether third-party programs can access the key store with password caching turned on, set the Key Store Medium Security field.Related topicsSet permissions for third-party programs (See page 96.)Control external connections (See page 96.)Control connections with the device (See page 97.)
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29BrickBreakerAbout BrickBreakerBrickBreaker scoringHow do I set the speed of the paddle?How do I accelerate the paddle?Can I change the volume for the game?Can I submit my scores to the BrickBreaker high score web site?How do I check the BrickBreaker high score web site?Why are the bricks descending?About BrickBreakerThe object of this game is to destroy bricks using a paddle and a ball. To move the paddle, roll the trackwheel. To release the ball when in catch mode, or to shoot the laser or gun, press the Space key.During the game, the following capsules fall from the bricks that you destroy:•Long makes the paddle longer.•Slow slows down the speed of the ball.•Gun enables you to shoot three bullets at the bricks. A bullet can destroy unbreakable bricks.•Laser enables you to shoot unlimited laser beams at the bricks.•Multi puts four balls in play.•Catch enables you to catch and hold the ball.•Flip changes the direction of the paddle.•Wrap enables you to move the paddle beyond the edge of the screen.•Bomb destroys the next brick that you hit and damages nearby bricks.•Life gives you an additional life.BrickBreaker scoring• Catching a capsule: 50 points• Shooting a brick with the gun: 50 points• Hitting a brick with the ball: 10 points• Shooting a brick with the laser: 5 points• Damaging a brick with a bomb: 5 pointsHow do I set the speed of the paddle?In the BrickBreaker options, set the Paddle Movement Speed field.How do I accelerate the paddle?To accelerate the paddle as you roll the trackwheel, in the BrickBreaker options, select the Paddle Acceleration check box.Can I change the volume for the game?Yes. In the BrickBreaker options, set the Volume field.
100User GuideCan I submit my scores to the BrickBreaker high score web site?Yes. In the BrickBreaker options, type a user name and password. If you beat your previous high score, you can submit your name and score to the public high score web site. Unsubmitted high scores can be submitted at any time. In BrickBreaker, click the trackwheel. Click Send High Score.How do I check the BrickBreaker high score web site?In BrickBreaker, click the trackwheel. Click High Scores. Why are the bricks descending?After you hit the ball with your paddle 50 times on any level, the bricks descend one space every few seconds.
30Service booksAbout service booksReceive new service booksAccept new service booksManage service booksRestore deleted service booksAbout service booksService books determine which services are available on your BlackBerry® device. If your device is integrated with an account that uses the BlackBerry Enterprise Server™, your system administrator can send service books to your device that determine whether features such as remote address lookup and wireless calendar synchronization are available.Receive new service booksService books arrive on your BlackBerry® device in one of the following ways:• over the wireless network from your service provider or system administrator• through the BlackBerry Desktop Software when you connect your device to your computerAccept new service booksService books should be accepted automatically by your BlackBerry® device. If a new service book is available and it is not accepted automatically, a book icon appears in the device status section of the screen.To accept the service book manually, in the device options, click Advanced Options. Click Service Book. Click the new service book. Click Accept.Manage service booksIn the device options, click Advanced Options. Click Service Book. Click a service book. Click one of the following menu items:•View• DeleteRestore deleted service booksIn the device options, click Advanced Options. Click Service Book. Click the trackwheel. Click Undelete.
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31Frequently asked questionsGeneral — frequently asked questionsEmail and PIN messages — frequently asked questionsSMS messages — frequently asked questionsMMS messages — frequently asked questionsAttachments — frequently asked questionsSynchronization — frequently asked questionsTyping — frequently asked questionsPhone — frequently asked questionsBrowser — frequently asked questionsDownloading — frequently asked questionsContacts — frequently asked questionsCalendar — frequently asked questionsTasks — frequently asked questionsMemos — frequently asked questionsAlarm — frequently asked questionsBluetooth — frequently asked questionsNetwork coverage — frequently asked questionsSecurity — frequently asked questions
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32General — frequently asked questionsWhy are some of the features described not available on my device?What software version do I have on my device?Why is there a flashing light on my device?Can I determine how much memory each database on my device is using?Why did my settings change?Why are some of the features described not available on my device?Depending on your service provider plan or the type of account that you are using, some features might not be available on your BlackBerry® device. Also, your device might not have been provisioned for certain features by your system administrator. Contact your system administrator or service provider for more information.What software version do I have on my device?To view BlackBerry® device information such as your device type, software version, and copyright information, in the device options, click About. To return to the device options, press the Escape button twice.Why is there a flashing light on my device?The notification LED on the top of your BlackBerry® device flashes different colors to indicate various states. A green light indicates that you are in a wireless coverage area.A red light indicates that a new message has arrived and your current profile is set to notify you using the LED.An amber light indicates that the battery is low.A blue light indicates that your device is connected to a Bluetooth®-enabled device.Can I determine how much memory each database on my device is using?Yes. In the device options, click Status. Click the trackwheel. Click Database Sizes. The Database Sizes screen displays the number of entries and the amount of memory used by each database that is synchronized with your BlackBerry® device.Why did my settings change?Depending on your theme, items that you have set, such as hidden icons, font options and the Home screen background image might change if you select a new theme.
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33Email and PIN messages — frequently asked questions How do I compose an email or PIN message from the To screen?Why can’t I send messages?Why can’t I receive messages?Why is the menu item for sending a message not available?Why does the letter D appear beside sent PIN messages?Can I stop a message from being sent?Why are some messages already on my device?How do I create and use links in messages?Why is “More available” appearing at the end of my message?Can I file messages?Can I hide sent messages?Why can’t I see a new message in a messages list even though I received notification?Why is there a different icon beside some items in a messages list?Why are call logs appearing in a messages list?How do I show more of a subject line for my messages?How do I identify received PIN messages as high priority?Can I remove the prompt that appears before I delete messages?Why were some of my messages deleted from the device?How do I change how long messages and phone call logs remain in a messages list?How do I restrict the types of email messages that are sent to my device?How do I create a generic filter?Why are some messages sent to my device even though I have created a filter?Why can’t I specify some folders from which email messages are redirected?How do I make changes to the folders on my device?How do I stop email messages from being sent to my device?How do I stop messages that are sent from my desktop email program from appearing on my device?Can I change the default email account that is used when I send messages from the main messages list?What do the [Disclaimer On] and [Disclaimer Off] headers mean?How do I compose an email or PIN message from the To screen?To compose a message from the To screen, click [Use Once]. Click Email or PIN. Type an email address or a PIN. Click the trackwheel. Click Continue. To add multiple recipients to your message, click the trackwheel. Click Add To, Add Cc, or Add Bcc.
108User GuideWhy can’t I send messages?Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.If you send a message and you are not in a wireless coverage area, the device sends the message when you return to a wireless coverage area.Why can’t I receive messages?Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.Verify that email redirection to your device is turned on. If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, verify that the Redirect incoming messages to your handheld check box is selected. If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, in the messages options, click Email Settings. Verify that the Send Email To Handheld field is set to Yes. If you have configured specific folders to redirect email messages to your device, on the Folder Redirection screen, verify that the correct folders from which email is redirected are selected.Verify that filters, which restrict the email messages that are sent to your device, are not enabled. See “Manage filters” on page 15 for more information.Why is the menu item for sending a message not available?If you do not have an email address or PIN saved for your contact, the option to send a message to that contact does not appear. In the address book, add an email address or a PIN number for your contact.Why does the letter D appear beside sent PIN messages?When a PIN message has been delivered to a BlackBerry® device, a D appears beside the check mark in a messages list.Can I stop a message from being sent?Yes, provided that you are not in a wireless coverage area or that your BlackBerry® device is not connected to the wireless network. If a clock icon appears beside the message, delete the message to stop it from being sent.If you are in a wireless coverage area and your device is connected to the wireless network, messages should be sent automatically, so you cannot stop the message from being sent.Why are some messages already on my device?When you first receive your BlackBerry® device and every time that you update the BlackBerry Handheld Software, several welcome messages appear. These messages provide information and tips for using the device.If your device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, recent messages might also appear on your device when you connect to the wireless network for the first time. Contact your system administrator for more information.
10933: Email and PIN messages — frequently asked questionsHow do I create and use links in messages?Links appear in your messages as underlined text. Messages can contain links to various items such as phone numbers, web sites, and email addresses. When you receive a message that contains a link, click the link. In the menu, click the menu items that apply to the type of link selected.The BlackBerry® device should automatically recognize most linkable items as links. To create a link for a PIN, type pin: before typing the PIN number.Why is “More available” appearing at the end of my message?Long messages are sent to your BlackBerry® device in sections. As you read the first section, the next section should be sent to your device automatically, if you are in a wireless coverage area. However, it might take several seconds before your device receives the next section.To send only the first section of long messages to your device, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long message, “More available” appears at the bottom. To request more of the message, click the trackwheel. Click More. To view the rest of the message, click More All.Can I file messages?Yes. If you have turned on wireless email reconciliation for your BlackBerry® device, any messages that you file on your device are also filed in your desktop email program.If your device is not enabled for wireless email reconciliation, your device must be integrated with an account that uses the BlackBerry Desktop Redirector or the BlackBerry Enterprise Server™ to file messages. You must perform an initial email reconciliation with the BlackBerry Desktop Software so that the folders in your desktop email program appear on your device. See the BlackBerry Desktop Software Online Help for more information about configuring email reconciliation manually.Can I hide sent messages?Yes. In the messages options, click General Options. Set the Hide Sent Messages field to Yes.Note: To view sent messages, in a messages list, click the trackwheel. Click View Folder. Click Sent Items. Click Select Folder.Why can’t I see a new message in a messages list even though I received notification?If email messages are sent to your BlackBerry® device from specific desktop email program folders and, in the general messages options, you set the Hide Filed Messages option to Yes, new messages that are sent to your device should be filed automatically, and might not appear in a messages list. To view all your messages, set the Hide Filed Messages field to No.Why is there a different icon beside some items in a messages list?Different icons are used in a messages list to indicate message status, saved web pages, call logs, messages with attachments, and so on. See the printed documentation that accompanied your BlackBerry® device for more information about message status indicators.
110User GuideWhy are call logs appearing in a messages list?When you make or receive a call, the BlackBerry® device creates a call log that contains information about the call. To stop call logs from appearing in a messages list, in the phone options, click Call Logging. Set the Show These Call Log Types In Message List field to None.How do I show more of a subject line for my messages? To show more of the subject line for your messages, you can hide the time that the message was received and the name of the sender or recipient of the message. In the messages options, click General Options. Set the Display Time and Display Name fields to No.How do I identify received PIN messages as high priority?In the messages options, click General Options. Set the Make PIN Messages Level 1 field to Yes.Can I remove the prompt that appears before I delete messages?Yes. In the messages options, click General Options. Set the Confirm Delete option to No.Why were some of my messages deleted from the device?If your BlackBerry® device memory is full, your device deletes the oldest messages from the messages list to accommodate new ones. It does not delete saved messages.If you have turned on wireless email reconciliation, messages that you delete in your desktop email program are also deleted on your device. Messages that you delete on your device are also deleted in your desktop email program. If you deleted multiple messages using Delete Prior, the messages are only deleted from your device.How do I change how long messages and phone call logs remain in a messages list?To change the number of days that your BlackBerry® device keeps messages and call logs in a messages list, in the message options, click General Options. Set the Keep Messages field.Messages that are sent to your device that are older than the number of days that you specify in the Keep Messages field are deleted from your device. The messages can be restored, however, if you set the Keep Messages field to a longer period of time. When you increase the amount of time in this field, any messages that are sent to your device during that period of time appear in a messages list.How do I restrict the types of email messages that are sent to my device?You can create filters to send only specific email messages to your BlackBerry® device. See “Create filters” on page 14 for more information.To stop messages that do not meet any filter criteria from being sent to your device, in the message options, click Email Filters. Set the If no filters apply, send email to handheld field to No.
11133: Email and PIN messages — frequently asked questionsHow do I create a generic filter?To create a generic filter, use an asterisk (*) when specifying the contacts to which the filter applies. In the messages options, click Email Filters. In the From field, specify part of the sender's address and use an asterisk (*) in place of the remaining part.Why are some messages sent to my device even though I have created a filter?Filters must be enabled before they apply to your messages. In the messages options, click Email Filters. Verify that the check boxes beside all the filters that you want to apply to your messages are enabled. Verify that the filters are in the correct order so they can be applied to your messages properly.Why can’t I specify some folders from which email messages are redirected?On the Folder Redirection screen, folders with check boxes that have broken borders are not enabled for redirection. If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, the folders should be enabled automatically after a short period of time. To enable all folders manually for redirection, in the messages options, click Email Settings. Click the trackwheel. Click Folder Redirection. On the Email Reconciliation screen, set the Wireless Reconcile field to Off. Save your changes. Open the Email Reconciliation screen again and set the Wireless Reconcile field to On. Save your changes.How do I make changes to the folders on my device?You cannot add, edit, or delete folders from your BlackBerry® device. To add, edit, or delete a folder, change it in your desktop email program and reconcile your email messages with your device.If your device is enabled for wireless email reconciliation, changes that you make to the folders in your desktop email program should be synchronized with your device over the wireless network.If your device is not enabled for wireless email reconciliation, reconcile your email manually using the BlackBerry Desktop Software. See the BlackBerry Desktop Software Intellisync Online Help for more information.How do I stop email messages from being sent to my device?If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, clear the Redirect incoming messages to your handheld check box.If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, in the messages options, click Email Settings. Set the Send Email To Handheld field to No.How do I stop messages that are sent from my desktop email program from appearing on my device?In the messages options, click Email Settings. Click the trackwheel. Click Folder Redirection. Clear the check box beside the Sent Items folder.Can I change the default email account that is used when I send
112User Guidemessages from the main messages list?Yes. If your BlackBerry® device is integrated with more than one email account, you might be able to set which email account is used by default when you send messages from the main messages list. In the device options, click Advanced Options. Click Message Services. Set the Messaging (CMIME) field.What do the [Disclaimer On] and [Disclaimer Off] headers mean?If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server® version 4.0 or later, your system administrator might have assigned an IT policy to your device that adds a disclaimer to your email messages after you send them. You cannot edit this disclaimer. The [Disclaimer On] and [Disclaimer Off] headers indicate whether or not the BlackBerry Enterprise Server adds a disclaimer to messages that you send.To remove the disclaimer, click the trackwheel. Click Remove Disclaimer. To add the disclaimer again, click the trackwheel. Click Add Disclaimer.
34SMS messages — frequently asked questionsWhy can’t I send SMS messages?Can I verify that my SMS message has reached its recipients?How do I display more items in an SMS message thread?Can I hide sent messages?Can I remove the prompt that appears before I delete messages?Why were some of my messages deleted from the device?Why aren’t all the SMS options described appearing on my device?What are the Priority and Callback Number fields in the SMS options?How do I change how long messages and phone call logs remain in a messages list?Why can’t I send SMS messages?Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.If you send a message and you are not in a wireless coverage area, the device sends the message when you return to a wireless coverage area.If you still cannot send SMS messages, verify that your plan supports sending and receiving SMS messages, and verify that the destination number uses the format your service provider requires. Contact your service provider for more information.Can I verify that my SMS message has reached its recipients?Yes. In the device options, click SMS. Set the Delivery Reports field to On.When your SMS message reaches its recipient, a D appears beside the check mark in a messages list.Contact your service provider to find out whether this feature is available on your network.How do I display more items in an SMS message thread?In the device options, click SMS. In the Number Of Previous Items field, set the number of SMS messages to display.Can I hide sent messages?Yes. In the messages options, click General Options. Set the Hide Sent Messages field to Yes.Notes: If you set the Hide Sent Messages field to Yes, and you open an SMS message that is part of a thread, the sent messages appear in the thread.To view all sent SMS messages, in a messages list, click the trackwheel. Click View Folder. Click SMS Outbox. Click Select Folder.
114User GuideWhy were some of my messages deleted from the device?If your BlackBerry® device memory is full, your device deletes the oldest messages from the messages list to accommodate new ones. It does not delete saved messages.Why aren’t all the SMS options described appearing on my device?Depending on your service provider plan, some SMS message options might not be available on your BlackBerry® device. Contact your service provider for more information.What are the Priority and Callback Number fields in the SMS options?The Priority field specifies the priority level for your SMS messages.The Callback Number field specifies the callback number that appears in your SMS messages.
35MMS messages — frequently asked questionsCan I send and receive MMS messages?Can I specify when my device should receive MMS messages?Can I hide sent messages?Can I filter unwanted MMS messages?Can I configure notification for all MMS messages?Can I pause, resume, or restart a slideshow presentation?Can I view the size of my MMS messages before I send them?How do I change how long messages and phone call logs remain in a messages list?Can I send and receive MMS messages?Yes, if your service provider plan includes MMS messages and your BlackBerry® device is provisioned for the service. Contact your service provider for more information.Can I specify when my device should receive MMS messages?Yes. In the device options, click MMS. To set when your BlackBerry® device communicates with the Multimedia Messaging Service Centre (MMSC), set the Multimedia Reception field. To set when your BlackBerry device receives MMS messages, set the Automatic Retrieval field. If you want your device to communicate with the MMSC and receive MMS messages only when you are in your home network area, set the Multimedia Reception and Automatic Retrieval fields to Home Only.Can I filter unwanted MMS messages?Yes. In the device options, click MMS. In the Message Filtering section, select the Reject Anonymous Messages check box or the Reject Advertisements check box. Can I configure notification for all MMS messages?Yes. You can set delivery reports, which notify you and a sender when an MMS message has been received or read. To set delivery reports, in the device options, click MMS. In the Notifications section, set the notification options.To set whether delivery reports are sent when they are requested by a sender, set the Allow Delivery Confirmation and Allow Read Confirmation options. To set whether you request delivery reports when you send MMS messages, set the Confirm Delivery and Confirm Read options.Can I pause, resume, or restart a slideshow presentation?Yes. In an open message, click the trackwheel. Click Pause, Resume, or Restart.
116User GuideCan I view the size of my MMS messages before I send them?Yes. In the open message, click the trackwheel. Click Options.
36Attachments — frequently asked questionsCan I view file attachments on my device?How do I view password-protected file attachments?Can I set the amount of memory that my device uses for file attachments?How do I change how file attachments are displayed?How do I view cell contents in spreadsheet attachments?Why can’t I view presentation slides?Why is “More available” appearing at the end of my file attachment?How do I search for text in a file attachment?What does skipped content mean?Can I view tracked changes in document attachments?Why do some characters not appear correctly on my device?Can I view file attachments on my device?Yes, if attachment viewing is enabled for your BlackBerry® device. When you receive a message with an attachment, click the trackwheel. If Open Attachment appears in the menu, you can view attachments on your device. If Open Attachment does not appear in the menu, your device might not be enabled for attachment viewing.To view document and spreadsheet attachments, your device must be integrated with an account that uses BlackBerry Enterprise Server™ version 3.6 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®, or the BlackBerry Internet Service™.To view .zip, .htm, or .html attachments, your device must be integrated with an account that uses BlackBerry Enterprise Server version 3.6 Service Pack 1 or later for Microsoft Exchange, BlackBerry Enterprise Server version 2.2 Service Pack 1 or later for IBM Lotus Domino, BlackBerry Enterprise Server version 4.0 or later for Novell GroupWise, or the BlackBerry Internet Service.To view image attachments, your device must be integrated with an account that uses BlackBerry Enterprise Server version 4.0 or later or the BlackBerry Internet Service.Contact your system administrator or service provider for more information.How do I view password-protected file attachments? You can only view password-protected .pdf files. If you receive a .pdf file that is password-protected, you must type the password to view the file. On the attachment screen, click the file name. Click Password. Type the password. Click the trackwheel.
118User GuideCan I set the amount of memory that my device uses for file attachments?Yes. In the open attachment, click the trackwheel. Click Options. Set the Cache Size field.How do I change how file attachments are displayed?Open the full content for a file attachment. Click the trackwheel. Click Options.To change the font for your file attachments, set the Font Family and Font Size fields.In document attachments, to use font sizes that reflect those in the original document, set the Reflect Original Font Sizes field to Yes.To show a grid when viewing spreadsheet attachments, set the Show Gridlines field to Yes.To label spreadsheet columns with letters and label spreadsheet rows with numbers, set the Display Labels field.How do I view cell contents in spreadsheet attachments?When you select a cell, the contents appear at the top of the screen. If the contents are too long to see, click the cell. Click View Cell.To view the contents of all the cells in a column, click the column label at the top of the screen. Click Fit.To change the column size for all the columns in a spreadsheet, click the unmarked column label in the top left corner of the screen. Click a preferred size.To change the default column size for all spreadsheet attachments, in the attachment options, set the Column Width field to Large.Why can’t I view presentation slides?To view a Microsoft® PowerPoint® presentation in its original format, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 4.1 or later.Why is “More available” appearing at the end of my file attachment?Long attachments are sent to your BlackBerry® device in sections. As you read the first section, the next section should be sent to your device automatically, if you are in a wireless coverage area. However, it might take several seconds before your device receives the next section.To send only the first section of long attachments to your device, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long attachment, “More available” appears at the bottom. To request more of the file attachment, click the trackwheel. Click More. To view the rest of the attachment, click More All.How do I search for text in a file attachment?In the attachment, click the trackwheel. Click Find. Type the text. Click the trackwheel. To make the Find feature case sensitive when searching, select the Case Sensitive Search check box.If you have not retrieved all the text for a file attachment, a dialog box appears. To search the remaining text in the attachment, click Yes. If the search term is found, the content should be retrieved automatically.To view the text on your BlackBerry® device, verify that you are in a wireless coverage area and that your device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
11936: Attachments — frequently asked questionsWhat does skipped content mean?The skipped content bar appears in a document attachment when more content is available, but it has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More.Can I view tracked changes in document attachments?Depending on the document type, you might be able to view tracked changes. In a document attachment, click the trackwheel. Click Show Changes. To hide tracked changes, click the trackwheel. Click Hide Changes.
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37Synchronization — frequently asked questionsCan I reconcile email messages over the wireless network?Can I synchronize PIM items over the wireless network?How do I handle conflicts between my device and my desktop email program?Why do some characters in my desktop calendar not appear correctly after synchronization?Why are some of my email messages not reconciling over the wireless network?Can I reconcile my personal folders?Can I empty the deleted messages folder on my computer remotely?Can I determine how much memory each database on my device is using?Can I reconcile email messages over the wireless network?Yes. If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 3.6 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®, verify that wireless email reconciliation is turned on in the messages options.If your device is integrated with an account that uses the BlackBerry Internet Service™, and your service provider supports wireless email reconciliation, verify that you have turned on wireless email reconciliation in the messages options.Can I synchronize PIM items over the wireless network?Yes. If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, verify that wireless synchronization is turned on in the tasks, memo, address book, and calendar options.If your device is integrated with an account that uses BlackBerry Enterprise Server version 2.1 or later, calendar appointments and meetings might be the only PIM items that can be synchronized over the wireless network. See the BlackBerry Desktop Software Online Help for more information about setting wireless calendar synchronization.You must be in a wireless coverage area and your BlackBerry® device must be connected to the wireless network for PIM items to synchronize over the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
122User GuideHow do I handle conflicts between my device and my desktop email program?A conflict might occur if you edit the same item on your BlackBerry® device and in your desktop email program before synchronization occurs. If you turn on wireless email reconciliation, set whether the device or desktop email program takes precedence when a conflict occurs. In the messages options, click Email Reconciliation. Set the On Conflicts field. You can set this option for each email account that is integrated with your device.If you turn on wireless PIM synchronization, the information in your desktop email program should automatically take precedence over the data on your device when a conflict occurs. If you turn off wireless PIM synchronization and make changes to a PIM entry in your desktop email program and on the device, the conflicting information on the device is replaced by the information in your desktop email program when you turn on wireless PIM synchronization again. If you want to select manually how conflicts are handled, synchronize your device using the BlackBerry Desktop Software before you turn on wireless PIM synchronization.If you use the BlackBerry Desktop Software to turn on wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information.Why do some characters in my desktop calendar not appear correctly after synchronization?If you create calendar entries on your BlackBerry® device that contain special accents or characters, and your desktop computer does not support those accents or characters, the characters do not appear in your desktop calendar correctly. On your desktop computer, verify that you have the correct default code page set and that you have proper font support installed on your computer. See your Microsoft® Windows® Online Help for more information about setting the default code page for your computer.Why are some of my email messages not reconciling over the wireless network?If you are not in a wireless coverage area, your messages are not reconciled over the wireless network. See the printed documentation that accompanied your BlackBerry® device for more information about wireless coverage levels.If you are in a wireless coverage area and you want to initiate email reconciliation from the device, in a messages list, click the trackwheel. Click Reconcile Now.Can I reconcile my personal folders?Yes. If you are a Microsoft® Exchange user, and you use personal folders, you can reconcile email messages with personal folders using the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information.Note:Even if you have turned on wireless email reconciliation on your BlackBerry® device, you must use the BlackBerry Desktop Software with personal folders.
12337: Synchronization — frequently asked questionsCan I empty the deleted messages folder on my computer remotely?Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes.To use this feature, your BlackBerry® device must be integrated with an account that uses BlackBerry Enterprise Server™ version 3.6 or later for Microsoft® Exchange and wireless email reconciliation must be turned on. Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
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38Phone — frequently asked questionsWhy can I not make calls?Why am I no longer receiving calls?How do I make calls from the Home screen?Can I use the phone when the device or keyboard is locked?Can I make three-way calls?Can I use call forwarding?How do I edit the phone number to which my calls are forwarded?Can I use a TTY device with my device?Can I hide my device phone number from a contact when making a call?Can I set the phone to display frequently called numbers?How do I change how long messages and phone call logs remain in a messages list?How do I stop my device from answering or ending calls automatically?How do I hide my phone number in the phone?Why isn’t the ring tone being played the number of times that I have set?Why can I not make calls?Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.Why am I no longer receiving calls?Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.If you still cannot receive calls, verify that call forwarding is turned off.How do I make calls from the Home screen?In the phone options, click General Options. Verify that the Dial From Home Screen field is set to Yes. You can make calls from the Home screen, but you cannot use Home screen shortcuts.Can I use the phone when the device or keyboard is locked?The BlackBerry® device is designed to enable you to make emergency calls when your device or keyboard is locked. See “Make emergency calls” on page 39 for more information.If your device is integrated with a corporate email account, you might be able to make other phone calls when your device is locked. Contact your system administrator for more information.If you receive a call when the keyboard is locked, the keyboard unlocks when you answer the call.
126User GuideIf you receive a call when the device is password locked, you can answer the call, but your device remains password locked during the call. You can perform regular phone actions, such as mute. When you end the call, the device remains password locked.Can I make three-way calls?Yes, if you subscribe to a three-way call service. Contact your service provider for more information.Can I use call forwarding?Yes, if your service provider plan includes call forwarding and your BlackBerry® device is provisioned for the service. Contact your service provider for more information.How do I edit the phone number to which my calls are forwarded?To edit a call forwarding phone number that you have added, delete the current phone number and type a new phone number.Can I use a TTY device with my device?Yes, if your service provider supports TTY devices. The TTY device must operate at 45.45 bits per second, and you must insert the TTY device connector into your BlackBerry® device headset jack. If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your device.TTY is only available on some BlackBerry devices.Can I hide my device phone number from a contact when making a call?Yes, if your service provider supports the restricted display of phone numbers. In the phone options, click General Options. Set the Restrict My Identity field to Yes.Can I set the phone to display frequently called numbers?Yes. You can set the phone to display a list of frequently or recently called numbers instead of call logs. In the phone options, click General Options. Set the Phone List View field.How do I stop my device from answering or ending calls automatically?If you use a holster with your BlackBerry® device, you can set how calls are handled when you insert or remove your device from the holsterTo stop your device from answering calls automatically when you remove it from the holster, in the phone options, click General Options. Set the Auto Answer Calls field to No.To stop your device from ending calls automatically when you insert it in the holster, in the phone options, click General Options. Set the Auto End Calls field to No.How do I hide my phone number in the phone?In the phone options, click General Options. Set the Show “My Number” field to No.
39Browser — frequently asked questionsWhy are there no browsers available on my device?Can I use the BlackBerry Browser?How do I change my browser settings?How do I change the browser home page?How do I change the type of content that the browser accepts?Can I override the character set encoding of web pages?Why do some characters not appear correctly on my device?How do I select images and text on a web page?What is the Available Offline check box that appears when I’m adding a bookmark?Can I view web pages that contain JavaScript or animated graphics?Why did a web page form not submit?Can I be prompted before scripts are run on my device?With multiple browsers on my device, how do I connect a browser with a Home screen shortcut key?How do I change which browser opens when I click a link in an open message?On my browser home page, when I hold the Escape button, the program closes. Can I change this?How do I set WAP Browser security options?How do I set BlackBerry Browser security options?Why are there no browsers available on my device?Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.Depending on your service provider or your theme, the location and name for your device browsers might change.Can I use the BlackBerry Browser?Yes, if your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 3.5 or later for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or BlackBerry Enterprise Server version 4.0 or later for Novell® GroupWise®. Contact your system administrator for more information about the BlackBerry Browser.How do I change my browser settings?In the browser, click the trackwheel. Click Options. Various settings are available on the Browser Configuration, General Properties, and Cache Operations screens.Note:You might be restricted from changing your BlackBerry® device browser settings. Contact your system administrator for more information.
128User GuideHow do I change the browser home page?In the browser options, click Browser Configuration. In the Home Page Address field, change the web page address. Save the changes.Depending on your service provider, you might not be able to change your home page.How do I change the type of content that the browser accepts?In the browser options, click Browser Configuration. Set the Content Mode field. Save the changes.Can I override the character set encoding of web pages?Yes. On a web page, click the trackwheel. Click Set Encoding. Clear the Auto mode check box. Set the Default Charset field. Click OK. The browser uses the default character set to display all web pages.How do I select images and text on a web page?To select text and images that are not links, on a web page, click the trackwheel. Click Select Mode. In select mode, you can scroll through content one line at a time and select images. To switch your browser back to view mode, click the trackwheel. Click View Mode. In view mode, you can scroll through web page content quickly and the cursor only selects links.What is the Available Offline check box that appears when I’m adding a bookmark?If you select the Available Offline check box, you can view a web page when your BlackBerry® device is not connected to the wireless network or when you are outside a wireless coverage area. When you view the web page offline, it displays the information that was current when you last viewed the bookmark online. To change this check box, you must create the bookmark again.Can I view web pages that contain JavaScript or animated graphics?Yes. Use the BlackBerry® Browser to view HTML web pages that contain JavaScript™ or animated graphics.To view web pages that contain JavaScript, in the browser options, click Browser Configuration. Select the Support JavaScript check box. Save the changes.To view animated graphics, in the browser options, click General Properties. Set the Repeat Animations field. Save the changes.To view web pages that contain JavaScript or animated graphics using the BlackBerry Browser, your BlackBerry device must be integrated with an email account that uses BlackBerry Enterprise Server™ version 4.0 or later. Contact your system administrator for more information.Note:The BlackBerry Browser does not support some style sheets or dynamic HTML. Why did a web page form not submit?Verify that you are in a wireless coverage area and that your BlackBerry® device is connected to the wireless network. See the printed documentation that accompanied your device for more information about wireless coverage levels.
12939: Browser — frequently asked questionsCan I be prompted before scripts are run on my device?Yes. In the browser options, click General Properties. Select the Prompt Before Running WML Scripts check box. You are prompted before browser scripts are run.With multiple browsers on my device, how do I connect a browser with a Home screen shortcut key?In the device options, click Advanced Options. Click Browser. In the W hotkey configuration field, select which WAP Browser opens when you press the W key on the Home screen. In the B hotkey configuration field, select which BlackBerry Browser opens when you press the B key on the Home screen.You can only change these fields if you have multiple browsers for the same browser type on your device. Also, the shortcut keys are only available on the Home screen if, in the general phone options, the Dial From Home Screen field is set to No.Note:Depending on your theme, a programs list might be available. If your theme uses a programs list, shortcuts can be used in the programs list, even if the Dial From Home Screen field is set to Yes.How do I change which browser opens when I click a link in an open message? In the device options, click Advanced Options. Click Browser. Set the Default browser configuration field. Save the changes.On my browser home page, when I hold the Escape button, the program closes. Can I change this?Yes. In the browser options, click General Properties. Select the Prompt Before Closing Browser On Escape check box. A dialog box appears before the browser closes.How do I set WAP Browser security options?To set WAP Browser security, in the device options, click Security Options. Click WTLS (Wireless Transport Layer Security). In the Encryption Strength field, set the encryption level for connecting to your WAP gateway. In the Prompt For Server Trust field, set whether a dialog box appears when the BlackBerry® device cannot authenticate a WTLS connection automatically.How do I set BlackBerry Browser security options?You can apply Transport Layer Security (TLS) to the connection between the BlackBerry Enterprise Server™ and a web server, or to the connection between your BlackBerry® device and a web server.To set BlackBerry Browser security, in the device options, click Security Options. Click TLS.To apply TLS to the connection between the BlackBerry Enterprise Server and a web server, set the TLS Default field to Proxy. Set the Allow HTTPS Redirections field to Yes.To apply TLS to the entire connection between your device and a web server, set the TLS Default field to Handheld. Set the fields in the General, Server Authentication, and Client Authentication sections.To set the algorithm type, the encryption strength, and whether only key algorithms that are approved by Federal Information Processing Standards (FIPS) are supported, set the fields in the General section.
130User GuideTo set whether you are prompted about server security issues, set the fields in the Server Authentication section. If you set a field to No, connections should be prevented if a server security issue occurs.To set whether you are prompted about client security issues, set the fields in the Client Authentication section. If you set a field to No, connections should be prevented if a client security issue occurs.
40Contacts — frequently asked questionsHow do I add multiple contacts with the same name to my contact list?Can I change how my contacts or tasks display?What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?Why does the Add Custom Phone Tune option not appear?How do I change the volume level for the custom phone tune?Can I clear all the categories that apply to a contact, task, or memo?Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?How do I know how many contacts, calendar entries, tasks, or memos I have saved?How do I add multiple contacts with the same name to my contact list?In the address book options, set the Allow Duplicate Names field to Yes. Save the changes.Can I change how my contacts or tasks display?Yes. In the address book, tasks, or memo options, set the Sort By field. Save the changes.What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?These fields are custom fields where you can add information about your contacts, such as spouse name or nickname. You can set up your BlackBerry® Desktop Software to synchronize with these custom fields in your desktop email program.You can only synchronize the information in a custom field with a text field in your desktop email program. For example, you cannot add a contact’s birthday in a custom field and synchronize it with your desktop email program. The birthday field is a date field in your desktop email program, not a text field.To change the field name for a custom field, when creating or editing a contact, click the trackwheel. Click Change Field Name.See the BlackBerry Desktop Software Online Help for more information about synchronizing custom fields with fields in your desktop email program.Why does the Add Custom Phone Tune option not appear? The Add Custom Phone Tune option does not appear in the menu if a custom phone tune has already been added for the contact. A Calls From profile exception appears in the profiles list for contacts with a custom phone tune.
132User GuideHow do I change the volume level for the custom phone tune?Custom phone tunes are based on the active notification profile. When you add a custom phone tune from the address book, the volume for the tune matches the volume that is set in the active notification profile. To create a custom phone tune with a different volume level, in the profiles list, create an exception that is based on a profile that is different from the active profile.Can I clear all the categories that apply to a contact, task, or memo?Yes. When editing the contact, task, or memo, click the trackwheel. Click Categories. Click the trackwheel. Click Clear Selection. Save the changes.Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?Yes. In the address book, calendar, tasks, or memo options, set the Confirm Delete option to No. Save the changes.How do I know how many contacts, calendar entries, tasks, or memos I have saved?In the address book, calendar, tasks, or memo options, the Number of Entries field displays how many contacts, calendar entries, tasks, or memos are saved.
41Calendar — frequently asked questionsCan I synchronize PIM items over the wireless network?Are there any restrictions for using the calendar with Lotus Notes?How do I expand the number of hours that are shown in the calendar?How do I change the day of the week that displays first when viewing the calendar in Week view?Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?How do I scroll through the calendar in each view?How do I change how long appointments remain in the device calendar?How do I know how many contacts, calendar entries, tasks, or memos I have saved?Can I set a snooze time for task and calendar reminders?What is dismissed if I click Dismiss All in a reminder?Can I show tasks in the device calendar?Why do some characters in my desktop calendar not appear correctly after synchronization?Are there any restrictions for using the calendar with Lotus Notes?Yes. If you are an IBM® Lotus Notes® user, you cannot create appointments that span multiple days. Also, you can only edit the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when editing a recurring appointment or meeting. When editing a recurring meeting that you created, you can also edit the meeting participants.How do I expand the number of hours that are shown in the calendar?In the calendar options, set the Start Of Day and End Of Day fields. Save the changes.How do I change the day of the week that displays first when viewing the calendar in Week view?In the calendar options, set the First Day Of Week field. Save the changes.How do I scroll through the calendar in each view?In Day view, roll the trackwheel to move through the hours in a day. Roll the trackwheel to the top of the screen to select a day in the navigation bar. Click the trackwheel to view the selected day. Hold the Alt key and roll the trackwheel to move from one day to the next.In Week view, roll the trackwheel to move vertically through the hours in a day. Hold the Alt key and roll the trackwheel to move horizontally through the days of the week.In Month view, roll the trackwheel to move horizontally through the days of the month. Hold Alt and roll the trackwheel to move vertically between weeks.In Agenda view, roll the trackwheel to move through the appointments. Hold the Alt key and roll the trackwheel to move through days.
134User GuideHow do I change how long appointments remain in the device calendar?To change the number of days that your BlackBerry® device keeps appointments in the calendar, in the calendar options, set the Keep Appointments field.Appointments in your device calendar that are older than the number of days that you specify in the Keep Appointments field are deleted from your device. The appointments can be restored, however, if you set the Keep Appointments field to a longer period of time. When you increase the amount of time in this field, any appointments in your calendar during that period of time appear in your device calendar.Can I set a snooze time for task and calendar reminders?Yes. In the tasks or calendar options, set the Snooze field.What is dismissed if I click Dismiss All in a reminder?If Dismiss All appears in a task or calendar reminder, more than one task or calendar reminder is available. If you click Dismiss All, the current reminder and all other reminders of that type are dismissed.Can I show tasks in the device calendar?Yes. In the calendar options, set the Show Tasks field to Yes. Save the changes.
42Bluetooth — frequently asked questionsHow do I connect my BlackBerry device with another Bluetooth-enabled device?How do I connect my BlackBerry device with my computer?How do I know when my Bluetooth radio is on?What if I can’t type a passkey on the Bluetooth-enabled device that I want to pair with?Why does my list of paired Bluetooth-enabled devices not appear?Can I connect to Bluetooth-enabled devices without being prompted?Can I prevent Bluetooth-enabled devices from discovering my device when it is within range?How do I connect my BlackBerry device with another Bluetooth-enabled device?Verify that your Bluetooth® radio is turned on and that your BlackBerry® device is paired with a Bluetooth-enabled device.In the list of paired Bluetooth-enabled devices, click a device. Click Connect.How do I connect my BlackBerry device with my computer?Verify that your Bluetooth® radio is turned on and that your BlackBerry® device is paired with your computer.In the list of paired Bluetooth-enabled devices, click your computer. Click Connect.See the BlackBerry Desktop Software Online Help for more information about connecting your device to your computer using a Bluetooth wireless connection.How do I know when my Bluetooth radio is on?Bluetooth® icons appear on the Home screen if your Bluetooth radio is on or if you are connected with another Bluetooth-enabled device.See the printed documentation that accompanied your device for more information about Bluetooth icons.What if I can’t type a passkey on the Bluetooth-enabled device that I want to pair with?If the Bluetooth®-enabled device with which you are pairing has no screen where you can type a passkey, the passkey might be hard-coded. Try typing 0000 in the Enter passkey for <device name> field on your BlackBerry® device to pair with the new Bluetooth-enabled device.Why does my list of paired Bluetooth-enabled devices not appear?Verify that your Bluetooth® radio is turned on and that you have added Bluetooth-enabled devices to the paired Bluetooth-enabled devices list on your BlackBerry® device. See “Pair with another Bluetooth-enabled device” on page 71 for more information.
136User GuideCan I connect to Bluetooth-enabled devices without being prompted?You can only connect to a Bluetooth®-enabled device without being prompted if the Bluetooth-enabled device is paired with your BlackBerry® device. In the paired Bluetooth-enabled devices list, click a paired Bluetooth-enabled device. Click Device Properties. Set the Trusted field to Yes.Can I prevent Bluetooth-enabled devices from discovering my device when it is within range?Yes. In the Bluetooth® paired devices list, click the trackwheel. Click Options. Set the Discoverable field to No.
43Security — frequently asked questionsWhy does the Verifying Security Software dialog box appear when I restart my device?How do I restore my device after clearing it?How do I prevent passwords from accidentally being copied to the clipboard?Can I regenerate encryption keys from my device?Why do additional security features appear in the device options?How do I specify the criteria for random passwords that are generated in the password keeper?How do I prevent passwords from appearing on the screen in the password keeper?Why does the Verifying Security Software dialog box appear when I restart my device?When this dialog box appears, the BlackBerry® device is verifying that all security software is implemented properly on your device. The tests are designed to run automatically when your device restarts.How do I restore my device after clearing it?If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server™ version 4.0 or later, contact your system administrator to initiate enterprise activation.If you are using the BlackBerry Desktop Software, restore device data and services using the Backup and Restore tool. See the BlackBerry Desktop Software Online Help for more information.How do I prevent passwords from accidentally being copied to the clipboard?In the password keeper options, set the Allow Clipboard Copy field to False.Can I regenerate encryption keys from my device?If your BlackBerry® device is integrated with an account that uses BlackBerry Enterprise Server version 4.0 or later, you can regenerate encryption keys from the device.If your device is integrated with an account that uses BlackBerry Enterprise Server version 3.6 or earlier for Microsoft® Exchange, BlackBerry Enterprise Server version 2.2 or earlier for IBM® Lotus® Domino®, or if you use the BlackBerry Desktop Redirector to forward messages to your device, update the encryption keys using the BlackBerry Desktop Software. See the BlackBerry Desktop Software Online Help for more information.Why do additional security features appear in the device options?Additional security options such as Certificate Servers, Certificates, Key Stores, S/MIME, and Memory Cleaning might be available. You can use these options with the Secure Multipurpose Internet Mail Extensions (S/MIME) Support Package. See the S/MIME Support Package User Guide Supplement for more information.
138User GuideHow do I specify the criteria for random passwords that are generated in the password keeper?In the password keeper options, set the password length and specify whether randomly generated passwords must contain letters, numbers, or symbols.How do I prevent passwords from appearing on the screen in the password keeper?In the password keeper options, set the Show Password field to False.
44ShortcutsHome screen shortcutsOptions and fields shortcutsNavigating screens shortcutsTyping shortcutsEditing text shortcutsMessages shortcutsSearch shortcutsAttachments shortcutsPhone shortcutsBrowser shortcutsCalendar shortcutsCalculator shortcutsHome screen shortcutsTo return to the Home screen from any other screen, press the End key.To lock the device, set a password. Click Lock.To lock the keyboard, on the Home screen, click Keyboard Lock. To unlock the keyboard, double-click the trackwheel.To move an icon on the Home screen, select the icon. Hold the Alt key and click the trackwheel. Click Move Application. Roll the trackwheel to move the icon. Click the trackwheel.To hide an icon on the Home screen, select the icon. Hold the Alt key and click the trackwheel. Click Hide Application.To show a hidden icon on the Home screen, hold the Alt key and click the trackwheel. Click Show All. Hold the Alt key and click a crossed-out icon. Click Hide Application.To switch to another program, hold the Alt key and press the Escape button. Continue to hold the Alt key and select a program. Release the Alt key to switch to that program.To switch the input language, hold the Alt key and press the Enter key. Continue to hold the Alt key and select a language. Release the Alt key to switch to that language.To switch back to your original input language, press the Alt key + the Enter key.To use shortcut keys to open a program from the Home screen, open the phone options. Click General Options. Change the Dial From Home Screen field to No. The shortcut keys are underlined on the Home screen. You can use these keys, but you cannot make calls from this screen.Notes:You cannot hide the Options and Turn Wireless On/Turn Wireless Off icons.Depending on your theme, you might be able to move programs and hide programs only through the programs list. See “Organize the programs list” on page 81 for more information.If your theme uses a programs list, you can use shortcuts in the programs list, even if the Dial From Home Screen field is set to Yes.
140User GuideOptions and fields shortcutsTo select a check box, press the Space key. To clear a check box, press the Space key again.To change an option field, hold the Alt key. Click a value.To move to an item in a list or menu, type the first letter of the item.To clear a field, click the trackwheel. Click Clear Field.Navigating screens shortcutsTo move the cursor, roll the trackwheel.To move the cursor in a different direction, hold the Alt key and roll the trackwheel.To exit a screen or dialog box, press the Escape button.To click an icon or menu item, roll the trackwheel to select the item. Click the trackwheel.To select multiple items or characters, hold the Shift key and roll the trackwheel.To page up or down in a list, hold the Alt key and roll the trackwheel.To move to the top of a screen, press T.To move to the bottom of a screen, press B.To move down a screen, press the Space key.To move up a screen, press the Shift key + the Space key.To move to the next item, press N.To move to the previous item, press P.To delete a selected item, press the Backspace/Delete key.Editing text shortcutsTo select a line of text, press the Shift key and roll the trackwheel.To select text character by character, hold the Shift key and roll the trackwheel.To cut the selected text, press the Shift key + the Backspace/Delete key.To copy the selected text, press the Alt key and click the trackwheel.To paste the selected text, press the Shift key and click the trackwheel.
45Legal notice© 2006 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Research In Motion Limited is under license. IBM, Lotus, Domino, and Lotus Notes are either registered trademarks or trademarks of International Business Machines Corporation in the United States, other countries, or both. JavaScript is a trademark of Sun Microsystems, Inc. in the United States and other countries. Microsoft, Outlook, PowerPoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Novell and GroupWise are either registered trademarks or trademarks of Novell, Inc. in the United States and other countries. vCard and vCalendar are either registered trademarks or trademarks of the Internet Mail Consortium.All other brands, product names, company names, trademarks and service marks are the properties of their respective owners.The handheld and/or associated software are protected by copyright, international treaties and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents.This document is provided “as is” and Research In Motion Limited (RIM) assumes no responsibility for any typographical, technical, or other inaccuracies in this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS AFFILIATED COMPANIES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR
142User GuideINDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.You are solely responsible for the selection, implementation, and performance of any third-party applications that you use with the handheld or desktop software. Research In Motion does not in any way endorse or guarantee the security, compatibility, performance, or trustworthiness of any third-party application and shall have no liability to you or any third-party for issues arising from such third-party applications.Licensed by QUALCOMM Incorporated under one or more of the following United States Patents and/or their counterparts in other nations:4,901,307, 5,490,165, 5,056,109, 5,504,773, 5,101,501, 5,506,865, 5,109,390, 5,511,073, 5,228,054, 5,535,239, 5,267,261, 5,544,196, 5,267,262, 5,568,483, 5,337,338, 5,600,754, 5,414,796, 5,657,420, 5,416,797, 5,659,569, 5,710,784, 5,778,338
IndexAabout, Convenience keys, 80acceptingmeeting invitations, 61service books, 101accessibility, default volume, 46activation, enterprise, 9addingauto signature, 13call forwarding number, 44call notes, 44contacts, 55contacts from attachments, 29contacts from remote address book search results, 57contacts to email messages, 12contacts to PIN messages, 12contacts to profile exceptions, 76contacts to SMS messages, 20custom phone tunes, 56display language, 83meeting invitees, 61members to mailing lists, 56multiple contacts to filters, 14paired Bluetooth-enabled devices, 71pauses and waits, 57programs, 53ring tones, 53See also creatingaddress bookcustom fields, 131managing remote search results, 57searching remote, 57sharing with Bluetooth-enabled device, 72updating contacts from attachments, 29See also contactsaddress book attachmentsabout, 27, 29adding, 12opening, 29addressesimage, 50link, 50web page, 50alarmfrequently asked questions, 67notification, 67reminders and power off, 85setting, 67silencing, 67snooze, 67turning off, 67volume, 67weekend notification, 67alpha-dialing, 42animated graphics, viewing, 128answering calls, 42appointmentschanging, 60deleting, 61number of, 132opening, 60recurring, 59scheduling, 59scheduling quickly, 60area codes, setting default, 45assisted global positioning systemabout, 40privacy, 40turning on, 40attachmentsadding contacts from, 29MMS messages, 21opening, 27shortcuts, 29updating contacts from, 29See also file attachments; address book attachments; imagesauto signatureabout, 13adding, 13automatic backlightingturning off, 79automatic volume controlabout, 44
144User Guidesetting, 44AutoTextabout, 35creating entries, 35deleting entries, 35editing entries, 35example, 35inserting macros, 36specified case and smartcase, 35turning off for SMS messages, 36using, 35viewing entries, 35available features, 105Bbacklightadjusting brightness, 80configuring, 79backlightingturning off automatic adjustment, 79backupabout, 33type of device data backed up, 33batteryabout, 85extending life, 85level, 85Bluetoothabout, 71about pairings, 71accessing address book, 72adding paired devices, 71connecting with another Bluetooth-enabled device, 135connecting with your computer, 135discoverable, 72editing paired device name, 72encryption, 72frequently asked questions, 135paired devices list, 135phone, 72radio, 71radio icon, 135removing paired devices, 72setting BlackBerry device name, 72trusted device, 72, 136book icon, See service booksbookmarksadding folders, 52available offline, 128changing, 51creating, 51deleting, 51moving, 52organizing, 52renaming folders, 52BrickBreakerchecking high score site, 100object, 99paddle speed, 99playing, 99scoring, 99submitting scores, 100volume, 99browserabout, 49changing content type, 128changing home page, 128clearing cache, 52closing, 50controlling scripts, 129frequently asked questions, 127hiding, 50home page, 50JavaScript support, 128navigating, 49receiving content from web applications, 53requirements for using, 127selecting content, 49, 128sending images, 50sending links, 50sending web page addresses, 51shortcuts, 52viewing content, 49, 128viewing files in, 51viewing history, 50viewing images, 50See also web pagesbrowser pushabout, 53notification options, 54turning on, 54
145Ccache, browser, 52calculatorconverting measurements, 69copying calculation, 69memory, 69shortcuts, 69calendarabout, 59changing default reminder length, 60changing first day of week, 133changing views, 59default view, 59dismissing all reminders, 134expanding hours shown, 133frequently asked questions, 133navigating, 133reminders and power off, 85restrictions for Lotus Notes users, 133scheduling appointments, 59scheduling appointments quickly, 60scheduling meetings, 60setting notification for, 75shortcuts, 61showing tasks in, 134snooze, 134synchronizing, 31today, 59vCalendar attachments, 22viewing agenda, 59viewing day, 59viewing month, 59viewing next or previous, 59viewing specific date, 59viewing week, 59call forwardingadding forward number, 44changing forward number, 126deleting forward number, 44requirements for using, 126setting, 44call logsabout, 43adding notes, 44deleting notes, 44editing notes, 44forwarding notes, 44setting, 43using, 43call waiting, 42callsalternating between, 42answering, 42automatic volume control, 44default volume, 46dialing using letters, 42emergency, 39emergency callback mode, 41ending, 39, 42ignoring, 42logging, 43making, 39making from Home screen, 125making three-way, 43making using speed dial, 41muting, 42resetting timers, 46setting notification for, 75smart dialing, 45TTY, 45using Bluetooth during, 72using speakerphone, 42voice privacy, 46See also phonecategoriesabout, 56applying, 57clearing all, 132creating, 56deleting, 57sorting contacts by, 57sorting memos by, 57sorting tasks by, 57changingappointments, 60bookmarks, 51browser content type, 128browser home page, 128calendar views, 59contacts in profile exceptions, 76custom fields, 131default calendar reminders, 60device password, 89email message recipients, 12
146User Guideemail messages, 12first day of week in calendar, 133mailing list members, 56meeting invitees, 61meetings, 60message status, 13password keeper password, 92PIN messages, 12sent messages, 12task status, 63volume for custom phone tunes, 132See also editing; settingchecking voice mail, 41clearingall categories, 132browser cache, 52device data, 92fields, 140compressing data size, 91conflicts, with desktop email program data, 122connecting, to wireless network, 87contactsadding, 55adding custom phone tunes, 56adding to email messages, 12adding to PIN messages, 12adding to SMS messages, 20allowing duplicate, 131applying categories, 57assigning speed dial, 43calling, 39changing in profile exceptions, 76clearing all categories, 132creating categories, 56deleting, 55deleting categories, 57editing, 55frequently asked questions, 131managing remote search results, 57number of, 132searching in remote address book, 57sorting, 131sorting by category, 57synchronizing, 31vCard attachments, 22viewing, 55See also address bookcontent compressionabout, 90turning on, 91content protectionabout, 90turning on, 90Convenience keysabout, 80setting, 80converting measurements, 69copyingcalculation, 69password keeper passwords, 92text, 36corporate extension dialing, setting, 45country codes, setting default, 45coveragefrequently asked questions, 87selecting network, 87creatingAutoText entries, 35bookmarks, 51categories, 56email messages, 11filters, 14filters quickly, 15generic filters, 111links, 109mailing lists, 55MMS messages, 21PIN messages, 17profile exceptions, 76profiles, 75random passwords, 91SMS messages, 19tasks, 63See also addingCurrency keychanging symbol, 37cursor speed, setting, 36custom fields, 131custom notification, See profile exceptions; custom phone tunescustom phone tunesabout, 56adding, 56mute, 77
147volume, 132See also profile exceptions; custom notificationcustomizing, See settingcutting text, 36Ddeclining meeting invitations, 61defaultlength of calendar reminder, 60profiles, 75deleted items, emptying folder, 123deletingappointments, 61AutoText entries, 35bookmarks, 51call forwarding number, 44call notes, 44categories, 57contacts, 55downloaded ring tones, 75email messages, 12filters, 15images, 51mailing lists, 55meetings, 61memos, 65MMS messages, 22multiple messages, 13original text from reply, 12over the wireless network, 31password keeper passwords, 92PIN messages, 17prior messages, 13profile exceptions, 76profiles, 75remote address book search results, 57saved searches, 25service books, 101SMS messages, 20speed dial numbers, 43tasks, 63themes, 81third-party programs, 53using email reconciliation, 31See also removingdelivery confirmationfor PIN messages, 108for SMS messages, 113desktop email programadd out-of-office reply from device, 14conflicts, 122deviceactivating over wireless network, 9backing up data, 33changing folders on, 111resetting, 86restoring, 33silencing, 77turning off automatically, 85turning on automatically, 85turning on screen, 79unlocking, 90device databacked up during wireless backup, 33clearing, 92reducing size, 91restoring, 137device passwordabout, 89changing, 89setting, 89turning off, 90dialingadding pause, 57adding wait, 57using letters, 42See also calls; phonedisconnecting, from wireless network, 87dismissing allcalendar reminders, 134task reminders, 134displaylanguage, 83options, 79distribution lists, See mailing listsdownloadingfrequently asked questions, 54images, 80previewing ring tones, 54programs, 53ring tones, 53themes, 81draft messages, saving, 12
148User GuideEeditingAutoText entries, 35call notes, 44contacts, 55filters, 15mailing lists, 55memos, 65paired Bluetooth-enabled device name, 72password keeper passwords, 92profile exceptions, 76profiles, 75saved searches, 25shortcuts, 140speed dial numbers, 43task status, 63See also setting; changingemail messagesadding contacts, 12adding signature, 13changing, 12deleting, 12filing, 12filtering, 110forwarding, 12frequently asked questions, 107opening, 11redirecting from folders, 15, 111, 122replying, 12requirements for filing, 109resending, 12resending automatically, 12restricting, 110saving, 12saving draft, 12saving sent, 13sending, 11setting importance, 12stop from sending, 108viewing filed, 13viewing longer subject line, 110See also messagesemail reconciliationabout, 31deleted messages, 31handling conflicts, 122over the wireless network, 31requirements for using, 121with personal folders, 122email redirectionfrequently asked questions, 108redirecting from folders, 15, 111emergencycallback mode, 41making calls, 39emptying deleted items folder, 123encryption keysabout, 91regenerating, 91requirements for regenerating from device, 137ending, calls, 39, 42enterprise activation, 9escalating volume, 77extending battery life, 85Ffile attachmentsabout, 27changing display of, 118frequently asked questions, 117memory use for, 118navigating, 29opening, 27opening table of contents, 27presentation attachments, 29receiving more of long attachments, 118requirements for viewing, 117retrieving embedded content, 27searching within, 118showing tracked changes, 119skipped content, 119supported file formats, 27viewing in the browser, 51viewing information about, 28viewing spreadsheet cells, 118See also attachments; address book attachments; imagesfiling messages, 12, 109filtersabout, 14adding multiple contacts, 14based on sender, 15based on subject, 15creating, 14
149creating generic, 111creating quickly, 15frequently asked questions, 111managing, 15order of, 14findingMMS number, 21phone number, 39PIN, 17SMS number, 19software version, 105firewall, 95folder redirection, setting, 15foldersadding for bookmarks, 52available for email redirection, 111changing, 111collapsing, 12, 52expanding, 12, 52redirecting email messages from, 15, 122redirecting sent items, 15renaming for bookmarks, 52viewing filed email messages, 13font, setting, 80forwardingcall notes, 44calls, 44email messages, 12MMS messages, 22PIN messages, 17SMS messages, 20frequently asked questionsalarm, 67automatic wireless backup, 33Bluetooth, 135browser, 127calendar, 133contacts, 131downloading, 54email messages, 107email redirection, 108file attachments, 117filters, 111general, 105memos, 65MMS messages, 115network, 87phone, 125profiles, 77programs, 54security, 137SMS messages, 113synchronization, 121tasks, 63typing, 36full content, opening, 27Ggenerating new encryption keys, 91getting started, 9groups, See mailing listsHhidingbrowser, 50phone number, 126programs, 81, 139sent messages, 109sent SMS messages, 113tracked changes in attachments, 119high importance, setting, 12home page, viewing, 50Iignoring calls, 42imagesaddress, 50copying addresses, 50deleting, 51downloading, 80increasing detail in, 28navigating, 50opening, 51panning, 28, 50rotating, 28, 50saving, 51selecting, 49, 128sending from browser, 50showing placeholders on web pages, 50viewing in browser, 50zooming, 28, 50See also file attachments; address book attachments; attachments
150User Guideimportance, setting, 12increasing detail in images, 28inserting macros in AutoText entries, 36invitation, responding to, 61JJavaScript support, 128Kkey rate, setting, 36key tones, turning on, 36keyboard lock, 90keys, encryption, 91Llanguageadding, 83removing, 83setting, 83lightBluetooth connection indication, 105coverage area indication, 105flashing, 105low battery indication, 105linksaddress, 50copying addresses, 50creating, 109creating for PIN, 109selecting, 49, 128sending from browser, 50using, 109loading programs, 54location-based servicesabout, 40privacy, 40lockingdevice, 90keyboard, 90logging calls, 43Mmailing listsadding members, 56changing members, 56creating, 55deleting, 55deleting members, 56editing, 55viewing, 55viewing members, 56makingcalls, 39emergency calls, 39three-way calls, 43marking messages opened and unopened, 13measurements, converting, 69meetingschanging, 60changing attendees, 61deleting, 61inviting attendees, 61number of, 132opening, 60recurring, 60removing attendees, 61requirements for creating, 121responding to invitations, 61scheduling, 60memorychanging cache size, 118database sizes, 105memosapplying categories, 57clearing all categories, 132creating categories, 56deleting, 65deleting categories, 57editing, 65number of, 132sorting by category, 57synchronizing, 31viewing, 65writing, 65messageschanging, 12deleting, 110, 114deleting multiple, 13different icons, 109filing, 109hiding sent, 109marking opened, 13
151marking unopened, 13opening from different accounts, 11preloaded on device, 108receiving more of long messages, 109resending, 12searching, 25searching by recipient, 26searching by sender, 26searching by service, 25searching by subject, 26sending from different accounts, 11sending images in, 50sending links in, 50sending web page addresses in, 51setting notification for, 75setting search criteria, 25shortcuts, 16stop forwarding, 111MMS messagesabout, 21attachments, 21deleting, 22filtering, 115finding number, 21forwarding, 22frequently asked questions, 115image attachments, 22notification, 22, 115opening, 21options, 115presentations, 115replying, 22retrieving, 21saving, 22sending, 21sending from browser, 22vCalendar attachments, 22vCard attachments, 22viewing, 21viewing size, 116See also messagesmovingbookmarks, 52icons on Home screen, 81, 139message filter position, 15profile exceptions, 76speed dial contacts, 43multi-media message service, See MMS messagesmuting calls, 42Nnavigatingbrowser, 49calendar, 133file attachments, 29images, 50presentations, 29shortcuts, 140notificationflashing light, 105for browser push, 54for MMS messages, 115for voice privacy, 46setting for programs, 75turning off, 77See also profilesnumbersfinding MMS, 21finding phone, 39finding PIN, 17finding SMS, 19Oopeningaddress book attachments, 29appointments, 60email messages, 11embedded content in attachments, 27file attachments, 27images, 51meetings, 60messages from different accounts, 11MMS messages, 21PIN messages, 11SMS messages, 19tasks, 63See also viewing; showingorder, of filters, 14organizing bookmarks, 52out-of-office replyabout, 14setting, 14turning off automatically, 14
152User Guideowner information, setting, 93Ppairings, Bluetooth, 71panning images, 50password keeperabout, 91criteria for generating random passwords, 138options, 138passwordschanging password keeper password, 92copying, 92creating random, 91criteria for random passwords, 138deleting in password keeper, 92displaying in password keeper, 138editing in password keeper, 92preventing copying, 137storing, 91viewing in password keeper, 92 See also device passwordpasting text, 36pauseabout, 57adding, 57personal folders, reconciling with, 122personal identification number, See PINphoneA-GPS support, 40alternate between calls, 42assigning speed dial, 43automatic volume control, 44Bluetooth, 72call waiting, 42calling corporations, 45checking voice mail, 41dialing using letters, 42emergency callback mode, 41finding number, 39forwarding calls, 44frequently asked questions, 125hiding phone number, 126location-based services, 40restricting identity, 126setting default country and area codes, 45shortcuts, 46smart dialing, 45TTY, 45turning on A-GPS support, 40using other programs, 42using speed dial, 41using when device is locked, 125voice mail, 45volume, 42See also callsphone book, See address book; contactsphone calls, See callspictures, navigating, 50PIN messagesabout, 17adding contacts, 12changing, 12deleting, 17forwarding, 17frequently asked questions, 107opening, 11replying, 17resending, 12resending automatically, 12saving, 17sending, 17setting as high priority, 110viewing longer subject line, 110See also messagesPIN, finding, 17powerabout, 85turning off, 85turning off automatically, 85turning on automatically, 85presentationsMMS messages, 115navigating, 29viewing, 28preventing, copying passwords, 137previewing ring tones, 54priority of messages, setting, 12privacyfor calls, 46location-based services, 40profile exceptionsabout, 76adding contacts to, 76changing contacts, 76
153creating, 76deleting, 76deleting contacts, 76editing, 76moving, 76turning off, 76turning on, 76profilesabout, 75alarm, 67creating, 75creating exceptions, 76deleting, 75editing, 75enabling, 75escalating volume, 77frequently asked questions, 77See also ring tonesprogramsadding, 53deleting, 53downloading, 53frequently asked questions, 54loading, 54switching between, 139third-party and data transmissions, 95viewing details, 53viewing list, 53See also third-party programsprotecting, device content, 90Rrecalling saved searches, 25recipient, searching by, 26recurring appointments, See appointmentsrecurring meetings, See meetingsredirecting email messages, 15, 111reducing data size, 91refreshing web pages, 50registering with the wireless network, 88reminderscalendar, 60, 134dismissing all, 134power off, 85tasks, 63, 134remote address book search, 57removingdisplay language, 83meeting invitees, 61paired Bluetooth-enabled devices, 72SMS message history, 20See also deletingreplyingdeleting original text, 12email messages, 12MMS messages, 22PIN messages, 17SMS messages, 20requirementsbrowser, 127call forwarding, 126email reconciliation, 121filing messages, 109regenerating encryption keys from device, 137three-way calls, 126TTY, 126viewing file attachments, 117wireless PIM synchronization, 121resendingemail messages, 12pending email messages, 12pending PIN messages, 12PIN messages, 12SMS messages, 20resettingcall timers, 46device, 86restoringabout, 33deleted service books, 101device, 137device data, 33ring tonesadding, 53deleting, 75downloading, 53listening, 75previewing, 54showing, 75testing, 75See also profilesrotating images, 50
154User GuideSsavingdraft email messages, 12email messages, 12images, 51MMS messages, 22PIN messages, 17searches, 25sent email messages, 13SMS messages, 20web page requests, 51web pages, 51schedulingappointments, 59appointments quickly, 60meetings, 60screenhome screen background, 80options, 79turning on, 79scrollinghorizontally in attachments, 29in opposite direction, 140through calendar views, 133search criteria, setting, 25searchesdeleting saved, 25editing saved, 25recalling saved, 25saving, 25viewing last, 26viewing saved, 25searchingabout, 25by recipient, 26by sender, 26by service, 25by subject, 26remote address book, 57setting search criteria, 25shortcuts, 26within attachments, 118securityadditional features, 137certificate servers, 137certificates, 137changing device password, 89content compression, 90content protection, 90encryption keys, 91firewall settings, 95frequently asked questions, 137key stores, 137locking device, 90memory cleaning, 137password keeper, 91permissions for third-party programs, 96regenerating encryption keys, 91S/MIME, 137self tests, 92, 137setting third-party program permissions, 95storing passwords, 91third-party programs accessing connections with the device, 97third-party programs accessing external connections, 96third-party programs accessing personal information, 97third-party programs transmitting data, 95TLS, 52turning off device password, 90verifying software, 92WTLS, 52selecting wireless network, 87sendercreating filters using, 15searching by, 26sendingaddress book attachments, 12email messages, 11images in messages, 50links in messages, 50messages from different accounts, 11MMS messages, 21MMS messages from calendar, 22MMS messages from pictures list, 22PIN messages, 17SMS messages, 19web page addresses, 51sent itemshiding, 109hiding SMS, 113redirecting to device, 15saving, 13
155viewing, 13service booksabout, 101accepting, 101deleting, 101receiving, 101restoring deleted, 101viewing, 101service, searching by, 25settingalarm, 67alarm volume, 67cursor speed, 36default volume for calls, 46device password, 89folder redirection, 15font, 80home screen background, 80importance level of messages, 12language, 83out-of-office reply from device, 14owner information, 93profiles, 75search criteria, 25theme, 80TLS, 129TTY, 46voice mail options, 45WTLS, 129See also editing; changingshort message service, See SMS messagesshortcutsfor attachments, 29for calculator, 69for calendar, 61for changing options, 140for clearing fields, 140for editing text, 140for messages, 16for navigating screens, 140for searching, 26for typing, 36for using the browser, 52for using the phone, 46Home screen shortcuts, 37using on Home screen, 139showingprograms, 81, 139tasks in the calendar, 134tracked changes, 119See also viewingsilencingalarm, 67device, 77size, database, 105skipped content, 119smart dialingabout, 45corporate extension dialing, 45default area code, 45default country code, 45smartcase, definition, 35SMS messagesabout, 19adding contacts, 20deleting, 20delivery confirmation, 113display more items in thread, 113finding number, 19forwarding, 20frequently asked questions, 113hiding sent, 113opening, 19options, 114removing history, 20replying, 20resending, 20saving, 20sending, 19turning off AutoText, 36typing SMS numbers, 19See also messagessnoozesetting for alarm, 67setting for calendar, 134setting for tasks, 134using for alarm, 67software version, 105sorting, PIM items by category, 57sounds, See profilesspeakerphoneusing during calls, 42specified case, definition, 35speed dial
156User Guideassigning numbers, 43assigning to contacts, 43deleting, 43editing, 43moving contacts, 43using, 41viewing list, 43spreadsheet attachments, viewing cell contents, 118subjectcreating filters using, 15searching by, 26viewing more of, 110switching programs, 139synchronizationfrequently asked questions, 121over the wireless network, 32synchronizingcalendar, 31contacts, 31memos, 31messages, See email reconciliationtasks, 31Ttable of contents, opening for file attachments, 27task switcher, 139tasksapplying categories, 57changing status of, 63clearing all categories, 132creating, 63creating categories, 56deleting, 63deleting categories, 57dismissing all reminders, 134frequently asked questions, 63number of, 132opening, 63setting notification for, 75showing in the calendar, 134snooze, 134sorting by category, 57synchronizing, 31textcutting or copying, 36pasting, 36shortcuts for editing, 140text messages, See SMS messagestext telephone, See TTYthemeabout, 80deleting, 81downloading, 81setting, 80third-party programsconnections on the device, 97data transmissions, 95external connections, 96permissions, 96personal information, 97setting permissions for, 95three-way callsmaking, 43requirements, 126timers, resetting, 46TLSabout, 52setting, 129tracked changes, viewing, 119transport layer security, See TLSTTYabout, 45requirements for using, 126setting, 46tunes, See ring tones; profilesturning offalarm, 67all notification, 77automatic backlighting, 79AutoText for SMS messages, 36Bluetooth radio, 71device automatically, 85device password, 90filters, 15out-of-office reply automatically, 14profile exceptions, 76speakerphone during calls, 42turning onA-GPS support, 40alarm snooze, 67Bluetooth radio, 71browser push, 54calendar snooze, 134content compression, 91
157content protection, 90device automatically, 85device password, 89device screen, 79filters, 15profile exceptions, 76speakerphone during calls, 42tasks snooze, 134wireless email reconciliation, 31wireless PIM synchronization, 32typingCAP lock, 36copy text, 36cut text, 36frequently asked questions, 36Home screen shortcuts, 37NUM lock, 36paste text, 36setting cursor speed, 36shortcuts, 36SMS numbers, 19turning on key tones, 36using AutoText, 35Uunlockingdevice, 90keyboard, 90user-defined fields, 131VvCard attachments, See address book attachmentsversion, software, 105viewinganimated graphics, 128AutoText entries, 35contacts, 55filed messages, 13filters, 15images, 50information about file attachments, 28list of programs, 53mailing lists, 55memos, 65MMS messages, 21next and previous web pages, 50password keeper passwords, 92presentations, 28program details, 53saved searches, 25sent items, 13service books, 101size of MMS messages, 116specific date in calendar, 59speed dial list, 43spreadsheets, 28table of contents of file attachments, 27terms of last search, 26See also opening; showingvoice mailchecking, 41setting options, 45voice privacyabout, 46setting notification for, 46volumeadjusting for phone, 42alarm, 67controlling automatically, 44custom phone tunes, 132escalating, 77setting default for calls, 46Wwaitabout, 57adding, 57web pagesaddress, 50animated graphics, 128canceling requests, 50copying addresses, 50opening, 49refreshing, 50saving, 51saving requests, 51select mode, 49, 128sending addresses, 51setting notification for, 75showing placeholders, 50submitting forms, 128view mode, 49, 128viewing files from, 51
158User Guideviewing home page, 50viewing images, 50viewing next and previous, 50See also browserwirelessbackup, 33email reconciliation, 31PIM synchronization, 32restore, 33wireless email reconciliation, turning on, 31wireless networkconnecting to, 87disconnecting from, 87frequently asked questions, 87registering with, 88selecting, 87setting connection speed, 88turning off services, 87wireless PIM synchronizationabout, 32requirements, 121turning on, 32wireless transport layer security, See WTLSworksheet, selecting in attachments, 28WTLSabout, 52setting, 129Zzooming images, 50

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