BlackBerry RAL11IN BlackBerry Wireless Habdheld User Manual userguide nxtl

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BlackBerry® Wireless HandheldUser Guide

User Guide, BlackBerry 7520 Wireless Handheld™BlackBerry 7520 Wireless Handheld™ Model Number: RAL11INLast modified: 12 July 2004Part number: PDF-07782-001At the time of publication, this documentation complies with handheld software version 4.0.© 2004 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images andsymbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'AlwaysOn, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pendingor registered in other countries.Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries.IBM, Lotus, Domino, and Lotus Notes are trademarks of International Business Machines Corporation in the UnitedStates, other countries, or both.All other brands, product names, company names, trademarks, and service marks are the properties of their respectiveowners.The BlackBerry handheld and/or associated software are protected by copyright, international treaties, and variouspatents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470;6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around theworld. Visit www.rim.com/patents.shtml for a current listing of applicable patents.This document is provided “as is” and Research In Motion Limited (RIM) assumes no responsibility for anytypographical, technical, or other inaccuracies in this document. RIM reserves the right to periodically changeinformation that is contained in this document; however, RIM makes no commitment to provide any such changes,updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NOREPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING,WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULARPURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE ORNON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN, OR PERFORMANCE OF ANY SERVICESREFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITSAFFILIATED COMPANIES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BELIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL,CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THEPOSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS,LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.This document might contain references to third-party sources of information and/or third-party web sites (“Third-PartyInformation”). RIM does not control, and is not responsible for, any Third-Party Information, including, withoutlimitation, the content, accuracy, copyright compliance, legality, decency, links, or any other aspect of Third-PartyInformation. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the thirdparty in any way. Any dealings with third parties, including, without limitation, compliance with applicable licenses,and terms and conditions are solely between you and the third party. RIM shall not be responsible or liable for any partof such dealings.You are solely responsible for the selection, implementation, and performance of any third-party applications that youuse with the handheld or desktop software. Research In Motion does not in any way endorse or guarantee the security,compatibility, performance, or trustworthiness of any third-party application and shall have no liability to you or anythird-party for issues arising from such third-party applications.Research In Motion Limited Research In Motion UK Limited295 Phillip Street Centrum House, 36 Station RoadWaterloo, ON N2L 3W8 Egham, Surrey TW20 9LFCanada United KingdomPublished in Canada

3ContentsEnterprise activation .....................................................5Email messages ...............................................................7PIN messages ................................................................13SMS messages ..............................................................15Search ..............................................................................17Attachments ..................................................................19Synchronizing data .....................................................21Backing up and restoring handheld data ...........23Typing .............................................................................25Phone ..............................................................................27Direct connect ..............................................................33Browser ...........................................................................35Downloading ................................................................39Contacts .........................................................................41Calendar .........................................................................45Tasks ................................................................................49Memos ............................................................................51Alarm ...............................................................................53Calculator .......................................................................55Date and time ..............................................................57Profiles ............................................................................59Screen display ...............................................................61Language .......................................................................63Power and battery .......................................................65Network coverage .......................................................67Security ...........................................................................69BrickBreaker ..................................................................75Service books ................................................................77Frequently asked questions .....................................79Tips .................................................................................109Legal notice .................................................................115Index ..............................................................................117

5Enterprise activation•About enterprise activation•Activate the handheld over the wireless networkAbout enterprise activationUse the enterprise activation feature to integrate your handheld with your corporate Microsoft® Outlook® or IBM® Lotus® Domino® email account if you have access to BlackBerry Enterprise Server version 4.0. You can also use this feature to load or restore handheld data saved as part of an automatic wireless backup, a personal information management synchronization, or a wireless email reconciliation. If you have access to BlackBerry Enterprise Server version 4.0, and Enterprise Activation does not appear in the handheld options, verify with your service provider that you have been provisioned for enterprise activation. If you have been provisioned for the service and the option does not appear, contact your system administrator.If you do not have access to BlackBerry Enterprise Server version 4.0, refer to the printed documentation that accompanied your handheld for more information on integrating your handheld with an email account.Notes:If the handheld has not yet been activated, or you are upgrading your software, Enterprise Activation might appear on the Home screen. Click Enterprise Activation to verify the status of the activation.If the Enterprise Activation does not appear on the Home screen, in the handheld options, click Enterprise Activation to verify the activation status.Activate the handheld over the wireless networkIn the handheld options, click Enterprise Activation. Type your corporate email address and the password provided to you by your system administrator. Click the trackwheel. Click Activate.Related topic•Why are some messages already on my handheld?

7Email messages•Open a message•Send an email message•Save draft messages•Add contacts to a message•Set the importance level•Change sent messages•Manage messages•File messages•View filed messages•Delete multiple messages at one time•Mark a message as opened or unopened•Search the messages list•Search the handheld•Save a copy of messages sent from the handheld•Add an email signature•Set an out of office reply•Create an email filter•Set folder redirection•Email and PIN messages — frequently asked questionsOpen a messageAn unopened email message appears in the messages list with a closed envelope icon. After you open the message, the closed envelope changes to an open envelope.Send an email message1. In the messages list, click the trackwheel.2. Click Compose Email.3. Click [Use Once].4. Click Email.5. Type an email address.6. Click the trackwheel.7. Click Continue.8. Type a message.9. Click the trackwheel.10. Click Send.Notes:If you have added contacts to the address book, you can select a contact from the list after you click Compose Email.If your handheld is integrated with multiple email services, you can select the service from which your message should be sent. At the top of the message, in the Using field, press the Space key until the preferred service appears. All subsequent messages are also sent from this service.Save draft messagesTo save a draft of a message, click the trackwheel. Click Save Draft.Add contacts to a messageTo send a message to multiple contacts, click the trackwheel. Click Add To, Add Cc, or Add Bcc.To attach a contact to a message, click the trackwheel. Click Attach Address.Set the importance levelWhen composing a message, click the trackwheel. Click Options. Set the Importance field to High or Low. Save your changes.

8Change sent messagesTo change the text in a sent message and resend it, open the message. Click the trackwheel. Click Edit. Change the text. Click the trackwheel. Click Send.To change the recipient of a sent message and resend it, open the message. Click the trackwheel. Click Edit. Select a contact. Click the trackwheel. Click Change Address. Click a new contact. Send your message.To resend your message to the same contact, open the message. Click the trackwheel. Click Resend.Manage messagesOpen a message. Click the trackwheel. Perform one of the following actions:•Save•Reply•Forward•Reply To All•DeleteTo delete the original message from a reply, click the trackwheel. Click Delete Original Text.File messagesTo file a message, click the message. Click File. Click a folder. Click File.Notes:To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.Related topics•Can I file messages?•View filed messagesView filed messagesTo display all filed messages in the messages list, in the messages options, click General Options. Set the Hide Filed Messages field to No.To view messages within a specific folder, in the messages list, click the trackwheel. Click View Folder. Click a folder. Click Select Folder.Note:To view sent messages, in the messages list, click the trackwheel. Click View Folder. Click Sent Items. Click Select Folder.Delete multiple messages at one timeTo delete multiple messages, hold the Shift key and select a series of messages. Press the Delete key.To delete sent and received messages prior to and including a date, click a date. Click Delete Prior.Note:When you reconcile your handheld with your mailbox, any messages that you deleted from your handheld using the Delete Prior option are not deleted from your mailbox.Related topic•Reconcile deleted messagesMark a message as opened or unopenedTo change the status of a message, click a message. Click Mark Opened or Mark Unopened.To change the status of multiple unread messages to read, click a date field. Click Mark Prior Opened.

9Save a copy of messages sent from the handheldSet this option to save messages sent from your handheld in the Sent Items folder of your mailbox.1. In the messages options, click Email Settings.2. Set the Save Copy In Sent Folder field to Yes.3. Click the trackwheel.4. Click Save.Note:Set the save copy option for each message service on your handheld.Related topic•View filed messagesAbout email signaturesThe signature is added to your email messages after you send them. It does not appear on your handheld when you compose the email message.To add a signature to messages sent from your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can add a signature in the BlackBerry Desktop Software.Note:Set an email signature for each message service on your handheld.Add an email signature1. In the messages options, click Email Settings. 2. Set the Use Auto Signature field to Yes.3. Type a signature.4. Click the trackwheel.5. Click Save.Related topic•About email signaturesAbout out of office replyThe out of office reply is automatically sent to your contacts the first time that the contact sends you an email message.To set an out of office reply from your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can set an out of office reply in your mailbox.Note:Set an out of office reply for each message service on your handheld.Set an out of office reply1. In the messages options, click Email Settings.2. Set the Use Out Of Office Reply field to Yes.3. Type a reply.4. If you use a Lotus Notes® mailbox, in the Until field, set the date on which the out of office reply should be disabled.5. Click the trackwheel.6. Click Save.Related topic•About out of office replyAbout email filtersYou create filters to specify which email messages are forwarded to your handheld and which messages remain in your mailbox. To forward messages to your handheld, select Forward with Level 1 Notification (sends messages with higher priority) or Forward header only (sends messages with only the To, Sent, From, and Subject fields).

10If the message does not meet any filter criteria and should not be forwarded, set the If no filters apply, send email to handheld field to No.Filters are applied to messages based on the order in which they appear. If you create multiple filters that could apply to the same message, you must decide which one to apply first by placing that filter higher in the list.To create email filters on your handheld, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can use the BlackBerry Desktop Software to create email filters.Note:Set email filters for each message service on your handheld.Create an email filter1. In the messages options, click Email Filters.2. Click the trackwheel.3. Click New.4. Set the filter information.5. Click the trackwheel.6. Click Save.Notes:To add a contact to the From or Sent to fields, click the trackwheel. Click Select Name. Click a name. Click Continue.To make the filter detect messages from multiple contacts, use semi colons to separate your contacts in the From or Sent to fields.Related topics•About email filters•Use email filters•Create a filter quicklyUse email filtersClick a filter. Perform one of the following actions:•Enable filter•Disable filter•View•Edit•Delete•Move up•Move downCreate a filter quicklyIn the messages list, click a message on which to base your filter. Perform one of the following actions:•Create a filter based on the sender: Click Filter Sender.•Create a filter based on the subject: Click Filter Subject.Add a title and save the filter.About folder redirectionIf rules within your mailbox direct new messages into different folders, you must specify which desktop email folders should forward messages to your handheld.To set folder redirection, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0. Alternatively, you can use the BlackBerry Desktop Software to specify folder redirection settings.Note:Set folder redirection for each message service on your handheld.

11Set folder redirection1. In the messages options, click Email Settings.2. Click the trackwheel.3. Click Folder Redirection.4. Select the check boxes.5. Click the trackwheel.6. Click Save.Notes:Verify that you selected the Inbox. If you do not select the Inbox, email messages are not forwarded from this folder.To specify all of your folders for redirection, including your Sent Items folder, select the Select All check box. All email messages sent from your mailbox also appear on your handheld.Related topics•About folder redirection•View filed messages•How do I make changes to the folders on my handheld?

13PIN messages•About PIN messages•Find your PIN•Open a message•Send a PIN message•Save draft messages•Add contacts to a message•Change sent messages•Manage messages•Delete multiple messages at one time•Mark a message as opened or unopened•Search the messages list•Search the handheld•Email and PIN messages — frequently asked questionsAbout PIN messagesA personal identification number (PIN) uniquely identifies each BlackBerry handheld on the network. If you know the PIN of another BlackBerry handheld user, you can send a PIN message to that person. PIN messages are not routed through an existing email account.When your PIN message is delivered to the recipient, a D appears with a check mark in the messages list.Find your PINIn the handheld options, click Status.Note:If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, your PIN is displayed on the Enterprise Activation screen.Send a PIN message1. In the messages list, click the trackwheel.2. Click Compose PIN.3. Click [Use Once].4. Click PIN.5. Type a PIN number. 6. Click the trackwheel.7. Click Continue.8. Type a message.9. Click the trackwheel.10. Click Send.Note:If you have added contacts to the address book, you can select a contact from the list after you click Compose PIN.

15SMS messages•About SMS messages•Find your SMS number•Open an SMS message•Manage messages•SMS messages — frequently asked questionsAbout SMS messagesWith an SMS-compatible phone number, you can receive short message service (SMS) messages. An SMS-compatible number is a phone number (work, home, mobile, or pager) that your service provider has enabled for SMS.Find your SMS numberIn the phone, the My Number field displays your phone number. If your handheld is enabled for SMS, this number is also your SMS number.Open an SMS messageAn unopened SMS message appears in the messages list with a closed italic envelope icon. After you open the message, the closed italic envelope changes to an open italic envelope.Manage messagesOpen a message. Click the trackwheel. Perform one of the following actions:•Save•Delete

17Search•About search•Search the messages list•Search the handheldAbout searchYou can search the messages list using criteria that you set and save those searches for future use. You can also search for contacts or search for all messages containing the same subject.You can also search the handheld to find content across all programs. With the global search, files which appear in the search results can be used just as they would in the original program. For example, you can manage email messages in your search results the same way that you would in the messages list.Search the messages list1. In the messages list, click the trackwheel.2. Click Search.3. Set the search criteria. 4. Click the trackwheel. 5. Click Save.6. Add a name and a shortcut key for your search.7. Click the trackwheel.8. Click Save.Note:You can search without saving the details for the search. After you set the criteria, click the trackwheel. Click Search.Related topics•Use saved searches•Search for a specific contact•Search for a subjectUse saved searchesTo view your saved searches, in the messages list, click the trackwheel. Click Search. Click the trackwheel. Click Recall.Click a search. Perform one of the following actions:•View•Edit•DeleteTo view the terms of your last search quickly, in the list of searches, click the trackwheel. Click Last.Search for a specific contactTo search for all messages from a specific sender, click the message. Click Search Sender.To search for all messages to a specific recipient, click the message. Click Search Recipient.Search for a subjectTo search for all messages with the same subject, click a message. Click Search Subject.Search the handheld1. In the search program, type text in the Text field to search the records on your handheld.2. In the Name field, type text to search using the names of contacts in your address book, calendar, or messages list.3. Select the check boxes for the programs to search.4. Click Search.

18Notes:If you type more than one word in the Text or Name field, all the words must appear in the same field for the search to be successful.File attachments are not searched when you search across the handheld programs.To expand a folder, click a folder with a plus sign (+) beside it. Click Expand.To collapse a folder, click a folder with a minus sign (-) beside it. Click Collapse.Related topic•How do I search for text within a file attachment?

19Attachments•About attachments•Use address book attachments•Open a file attachment•Open an image attachment•Navigate attachments•Attachments — frequently asked questionsAbout attachmentsAddress book attachments enable recipients of your messages to view and add contacts to their handheld address books. When you open a message that contains an address book attachment, a book icon appears at the bottom of the message with the name of the attached contact.You can view certain types of file attachments on your handheld, including .zip, .htm, .html, .doc, .dot, .ppt, .pdf, .wpd, .txt, and .xls files. You can also view .bmp, .gif, .jpg, .png, .tif image attachments.A message with a file attachment appears in the messages list with a paperclip icon.Related topic•Can I view file attachments on my handheld?Use address book attachmentsTo view an address book attachment, in an open message, click the trackwheel. Click View Attachment.To add the contact information to your address book, when viewing an address book attachment, click the trackwheel. Click Add to Address Book.To update contact information, when viewing an address book attachment, click the trackwheel. Click Update Address.Open a file attachment1. Place your cursor in the name of the file attachment. 2. Click the trackwheel.3. Click Open Attachment.4. Select Table of Contents to open an automatically generated table of contents for the file attachment, or select Full Content to open the complete file attachment.5. Click the trackwheel. 6. Click Retrieve.Open an image attachment1. Place your cursor in the name of the image attachment.2. Click the trackwheel.3. Click View Attachment.Navigate attachmentsTo open content that is embedded within a document or spreadsheet, click a content link. Click Retrieve. Examples of embedded content include tables, images, footnotes, text boxes, or comments. Press the Escape button to return to the main attachment content.To scroll horizontally in a spreadsheet, hold the Alt key and roll the trackwheel.To move to a specific cell within a spreadsheet, click the trackwheel. Click Go to Cell. Type the cell co-ordinates and click the trackwheel.

20To display the contents of a specific cell in a spreadsheet, click the trackwheel. Click View Cell.To switch to a different worksheet in a spreadsheet, click the trackwheel. Click Select Worksheet. Click a worksheet.To view the previous worksheet in a spreadsheet, click the trackwheel. Click Prev Sheet.To view the next worksheet in a spreadsheet, click the trackwheel. Click Next Sheet.To pan horizontally across an image, hold the Alt key and roll the trackwheel.To zoom into or out of an image, click the trackwheel. Click Zoom In or Zoom Out.To zoom to the original image size, click the trackwheel. Click Zoom 1:1.To turn an image 90 degrees in a clockwise direction, click the trackwheel. Click Rotate.To view an image in more detail after zooming in, click the trackwheel. Click Enlarge Area.

21Synchronizing data•About email reconciliation•Set wireless email reconciliation•Reconcile deleted messages•About PIM synchronization•Set wireless PIM synchronization•Synchronization — frequently asked questionsAbout email reconciliationEmail reconciliation means that any message you file or delete on your handheld will also be filed or deleted in your mailbox. Likewise, any changes that you make to messages in your mailbox are reflected on your handheld.If your handheld integration option supports wireless email reconciliation, changes are automatically reconciled over the wireless network.You can also configure wireless email reconciliation options using the handheld.If your handheld integration option does not support wireless email reconciliation, changes are reconciled using the BlackBerry Desktop Software. For more information on manual email reconciliation, refer to the BlackBerry Desktop Software Online Help.Related topic•Can I reconcile email messages over the wireless network?Set wireless email reconciliationIn the messages options, click Email Reconciliation. Set the Wireless Reconcile field to On.Note:Set the Wireless Reconcile option for each message service on your handheld.Related topic•Can I reconcile email messages over the wireless network?Reconcile deleted messagesTo set how deleted messages are reconciled between your handheld and mailbox, in the messages options, click Email Reconciliation. Set the Delete On field.Note:Set the Email Reconciliation option for each message service on your handheld.Related topic•Delete multiple messages at one timeAbout PIM synchronizationYou can synchronize personal information management (PIM) items such as tasks, memos, contacts, and calendar entries so that the entries on your handheld and in your desktop email program are identical.If your handheld is integrated with an email account using the BlackBerry Enterprise Server™ version 4.0 and wireless PIM synchronization is enabled, PIM items are synchronized over the wireless network automatically. You can turn wireless PIM synchronization on and off using the handheld.

22If your handheld is integrated with an email account using a BlackBerry Enterprise Server™ version 2.1 or later and wireless calendar synchronization is enabled, you can synchronize your calendar entries over the wireless network. You can synchronize all other PIM items using the BlackBerry Desktop Software. For more information on synchronizing PIM items manually or configuring wireless calendar synchronization using the desktop software, refer to the BlackBerry Desktop Software Online Help.Related topic•Can I synchronize PIM items over the wireless network?Set wireless PIM synchronizationIf you have been using your handheld with wireless PIM synchronization disabled or are enabling wireless PIM synchronization for the first time, synchronize your handheld using the desktop software before you enable wireless PIM synchronization.In the tasks, memo, address book, or calendar options, set the Wireless Synchronization field to Yes.You can set wireless calendar synchronization using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Online Help.Note:If you enable wireless PIM synchronization on the handheld, you cannot synchronize PIM items using the desktop software.Related topic•Can I synchronize PIM items over the wireless network?

23Backing up and restoring handheld data•About backing up handheld data•About restoring handheld dataAbout backing up handheld dataIf your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, settings on your handheld that would not be saved in your desktop email program are backed up over the wireless network automatically. These settings include fonts, bookmarks, and other handheld settings. Any information saved as part of personal information management synchronization or wireless email reconciliation is not backed up.If you are using the BlackBerry Desktop Software with your handheld, you can back up your handheld data using the Backup and Restore tool. For more information on manual handheld data backup, refer to the BlackBerry Desktop Software Online Help.About restoring handheld dataIf your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0 and your handheld data is lost or erased, it can be restored to your handheld using enterprise activation. In the handheld options, click Enterprise Activation. Type your corporate email address and the password supplied by your system administrator. Click the trackwheel. Click Activate.If you are using the BlackBerry Desktop Software with your handheld and you have a backup of your handheld data on your computer, you can restore the data using the Backup and Restore tool. For more information on restoring handheld data manually, refer to the BlackBerry Desktop Software Online Help.

25Typing•Use AutoText•Create an AutoText entry•Change AutoText entries•Cut or copy text•Paste text•Typing tips•Enable tones when pressing keys•Set the cursor speed•Typing — frequently asked questionsUse AutoTextAutoText automatically replaces text that you type. Use AutoText to correct spelling and to replace abbreviations with complete words.Your handheld has built-in AutoText entries that correct common mistakes. For example, AutoText changes hte to the.You create AutoText entries for your common typing mistakes or for abbreviations. For example, you might create an AutoText entry that replaces ttyl with talk to you later.To use AutoText, type an AutoText entry. Press the Space key.Create an AutoText entry1. In the handheld options, click AutoText.2. Click the trackwheel.3. Click New.4. In the Replace field, type the text to replace.5. In the With field, type the text to appear.6. In the Using field, set whether the entry is capitalized exactly as typed (Specified Case) or whether the entry is capitalized according to its context (SmartCase).7. Set the language.8. Click the trackwheel.9. Click Save.Related topic•What is the Insert Macro menu item?Change AutoText entriesTo view your AutoText entries, in the handheld options, click AutoText.Click an AutoText entry. Perform one of the following actions:•Edit•DeleteCut or copy textClick the trackwheel. Click Select. Select content. Click the trackwheel. Click Cut or Copy.Paste textPlace the cursor where you want to insert the cut or copied text. Click the trackwheel. Click Paste.Typing tipsTo type the alternate character on a key, press the Alt key + the key.To insert a symbol, press the Symbol key.To insert an accent, hold a letter and roll the trackwheel.To turn on CAP lock, press the Alt key + the Right Shift key.

26To turn on NUM lock, hold the Right Shift key + press the Alt key.To turn off CAP lock or NUM lock, press the Right Shift key.Enable tones when pressing keysIn the handheld options, click Screen/Keyboard. Set the Key Tone field to On. Save your changes.Set the cursor speedIn the handheld options, click Screen/Keyboard. Set the Key Rate field to Slow or Fast. Save your changes.Typing — frequently asked questions•What is the Insert Macro menu item?•Why can’t I use shortcuts on the Home screen?What is the Insert Macro menu item?Use the Insert Macro menu item to insert common variables, such as the current date or current time, into your AutoText entries.Why can’t I use shortcuts on the Home screen?The Dial From Home Screen option overrides using shortcuts on the Home screen, in favor of making calls. In the general phone options, set the Dial From Home Screen field to No.

27Phone•Find your phone number•Make a phone call•Make an emergency call•Use speed dial•Check your voice mail•Answer a call•Mute a call or place a call on hold•Adjust the phone volume•Use the speaker during a call•Phone features•Dial using letters•Make a three-way call•Assign a speed dial letter•Change speed dial assignments•Log calls•Use call logs•Forward calls•Set call waiting•Set default country and area codes•Set corporate extension dialing•Set voice mail options•Set the TTY option•Set the default call volume•Reset call timers•Phone — frequently asked questionsFind your phone numberIn the phone, the My Number field displays your phone number.Make a phone call1. In the phone, type a phone number or select a contact.2. Press the Enter key.3. To end the call, hold the Escape button.Notes:If the contact that you want to call is not listed, click the trackwheel. Click Call By Name to select a contact from your address book.You can also make a call on the Home screen. Type the number and press the Enter key.Related topics•Add a pause or wait•Can I use the phone when the handheld or keyboard is locked?Make an emergency callYou can make an emergency call even if the SIM card is not inserted or the radio is off.Perform one of the following actions:•Unlocked keyboard or handheld: In the phone, type the emergency number. Press the Enter key.•Locked keyboard or handheld: Click the trackwheel. Click Emergency Call. Click Yes.Use speed dialIn the phone, press and hold the key that is assigned to the contact or phone number.Note:You can also use speed dial to make a phone call on the Home screen or in the messages list.

28Check your voice mailIn the phone, click the trackwheel. Click Call Voicemail.Answer a callTo answer a call, click Answer. If you do not want to answer the call, click Ignore.If you are already connected to a call and receive another call, perform one of the following actions:•Click Answer - Drop Current to end your current call and answer the incoming call.•Click Answer - Hold Current to place the current call on hold and answer the incoming call.•Click Answer - Drop All to end all current calls and answer the incoming call during a conference call.To end the call, hold the Escape button.Related topic•Can I use the phone when the handheld or keyboard is locked?Mute a call or place a call on holdTo mute a call, click the trackwheel. Click Mute. To turn mute off, click the trackwheel. Click Turn Mute Off.To place a call on hold, click the trackwheel. Click Hold. To resume the call, click the trackwheel. Click Resume.Adjust the phone volumeDuring a call, roll the trackwheel up to increase the volume or roll the trackwheel down to decrease the volume.Use the speaker during a callPress the Symbol key to switch between the speaker and earpiece during a call.Phone featuresDuring a call, your handheld has all the functions that are available to a regular phone, such as hold and mute. To alternate between two connected calls, click the trackwheel. Click Swap.To use other applications during a call, click the trackwheel. Click Home Screen.Dial using lettersTo type a letter during a call, press the Alt key. Type the letter.To type multiple letters during a call, press the Right Shift key + the Alt key. Type letters. To type letters again, press the Right Shift key.Note:When you type a letter in a phone number, your handheld dials the number that is associated with the letter on a conventional phone keypad.Make a three-way call1. During a call, click the trackwheel. 2. Click New Call.3. Type a phone number or click a contact.4. Click the trackwheel.5. Click Call.6. During the second call, click the trackwheel.7. Click Join.Note:To use this feature your SIM card must be provisioned for three-way calling. Contact your service provider for more information.

29Assign a speed dial letterIn the phone, select a contact or phone number. Press and hold any unassigned letter key. Click OK.Related topic•Assign speed dial to a contact in your address bookAssign speed dial to a contact in your address book1. In the phone, click the trackwheel.2. Click View Speed Dial List.3. Select an unassigned letter.4. Click the trackwheel.5. Click New Speed Dial.6. Select a contact.7. Click the trackwheel.8. Click Add Speed Dial To <contact name>.Change speed dial assignmentsIn the phone, click the trackwheel. Click View Speed Dial List. Select a contact or phone number. Click the trackwheel. Perform one of the following actions:•Change the contact assigned to a speed dial letter: Click the contact. Click Edit. Click a new contact. Click Speed Dial <contact name>.•Assign the contact to a different speed dial letter: Click the contact. Click Move. Click a different speed dial letter.•Remove a contact from the speed dial list: Click the contact. Click Delete.Log callsCall logs appear when you open the phone. Missed call logs also appear in the messages list.To set whether call logs appear in the messages list, in the phone options, click Call Logging. Select the call log type that you want to appear in the messages list. Press the Space key.If you do not want any call logs to appear in the messages list, select None. Press the Space key.Related topic•Can I set the phone to display frequently called numbers?Use call logsIn the phone, or in the messages list, open a call log. Click the trackwheel. Perform one of the following actions:•Add Notes•Edit Notes•ForwardTo delete notes, in the open phone call log, click the trackwheel. Click Edit Notes. Click the trackwheel. Click Clear Field.Note:You cannot make notes in direct connect call logs.Forward calls1. In the phone options, click Call Forwarding.2. Select the type of calls that you want to forward.3. Press the Space key.4. Select Do Not Forward or the current forwarding phone number.5. Click the trackwheel.6. Click Change Number.

314. Click the trackwheel. 5. Click Save.Note:When calculating the default length for phone numbers, include your area code and local number, but do not include your country code or the National Direct Dialing prefix.Related topic•About smart dialingSet corporate extension dialing1. In the phone options, click Smart Dialing.2. In the Number field, type the main phone number for the corporation.3. Set how long the handheld waits before dialing extensions.4. Set the default length for extensions.5. Click the trackwheel. 6. Click Save.Related topic•About smart dialingSet voice mail options1. In the phone options, click Voicemail.2. Type a voice mail access number and any additional numbers, such as a password or extension.3. Click the trackwheel.4. Click Save.Notes:If your SIM card is provisioned for voice mail, the voice mail access number might already be completed. For more information on voice mail for your SIM card, contact your service providerIf your SIM card is not provisioned for voice mail, you can type the access number for a different voice mail system.About TTYYou can use text telephone (TTY) to make calls to, and receive calls from, other TTY devices. If you connect your handheld to a TTY device, calls that you receive on your handheld are converted to text.Note:The TTY option is only available with certain BlackBerry Wireless Handhelds.Set the TTY option1. In the phone options, click TTY.2. Set the TTY Mode field.3. Click the trackwheel.4. Click Save.Related topics•About TTY•Can I use a TTY device with my handheld?About default call volumeYou can specify a default volume level for any call, regardless of whether you adjusted the volume during a previous call.Set the default call volume1. In the phone options, click General Options.2. Set the Default Call Volume field.3. Click the trackwheel.4. Click Save.Related topic•About default call volume

32Reset call timers1. In the phone, click the trackwheel.2. Click Status.3. Click Last Call or Total Calls.4. Click Clear Timer.5. Click the trackwheel.6. Click Save.

33Direct connect•Find your direct connect number•Make an alert•Join a talkgroup•Make a direct connect call•Call a talkgroup•Respond to a direct connect call•Respond to a group call•Respond to an alert•Queue an alert•Reset direct connect call timers•Direct Connect — frequently asked questionsFind your direct connect numberIn the phone, click the trackwheel. Click Status. Your direct connect number (DC#) appears in the format: AreaID*NetworkID*MemberID.Make an alert1. In the phone, type a direct connect number (AreaID*NetworkID*MemberID).2. Click Alert.3. Press the Push to Talk button.Join a talkgroup1. In the phone, type # and the talkgroup number.2. Click Join.Make a direct connect call1. In the phone, type a direct connect number (AreaID*NetworkID*MemberID) or select a contact listed.2. Hold the Push to Talk button to speak to your contact.3. Release the Push to Talk button to listen to your contact.4. To end the call, hold the Escape button. If you wait for a short period of time, the call ends automatically.Note:If the contact that you want to call is not listed, click the trackwheel. Click Call By Name to select a contact from your address book. Press the Push to Talk button to call your contact.Call a talkgroup1. In the phone, type # and the number of a talkgroup that you have joined or select a talkgroup number listed.2. Hold the Push to Talk button to speak to your talkgroup.3. Release the Push to Talk button to listen to your talkgroup.4. To end the group call, hold the Escape button. If you wait for a short period of time, the call ends automatically.Note:If the talkgroup that you want to call is not listed, click the trackwheel. Click Call By Name to select a contact from your address book that is associated with a talkgroup. Press the Push to Talk button to call your contact.Respond to a direct connect call1. Hold the Push to Talk button to speak to your contact.

342. Release the Push to Talk button to listen to your contact.Respond to a group call1. Hold the Push to Talk button to speak to your talkgroup.2. Release the Push to Talk button to listen to your talkgroup.Respond to an alert1. Press the Push to Talk button.2. Hold the Push to Talk button to speak to your contact.3. Release the Push to Talk button to listen to your contact.Queue an alertIn the Alert From dialog box, click Queue. The alert appears in the messages list as an unopened message.Reset direct connect call timers1. In the phone, click the trackwheel.2. Click Status.3. Click Last Direct Connect Call or Total Direct Connect Calls.4. Click Clear Timer.5. Click the trackwheel.6. Click Save.

35Browser•About the browser•Go to a web page•Use the browser•View images•Copy a link, image, or web page address•Send a link or image in an email message•Save an image•Manage saved images•Save web page requests•Create a bookmark•Change bookmarks•Clear the browser caches•About TLS•About WTLS•Browser — frequently asked questionsAbout the browserYour handheld supports multiple browser types. Depending on your service provider and your integration option, more than one browser might appear. Your service provider might also change the browser name to reflect available services.The WAP Browser on your handheld is optimized for viewing WML web pages.The BlackBerry Browser is optimized for viewing HTML web pages. If your handheld is integrated with an email account using the BlackBerry Enterprise Server, the BlackBerry Browser also enables you to view your corporate intranet. For more information, contact your system administrator.The Internet Browser, available from some service providers, is also optimized for viewing HTML web pages. For more information on Internet Browser support, contact your service provider.Go to a web pageIn the browser, click the trackwheel. Click Go To. Type a web address. Click OK.Notes:To insert a period, press the Space key.To insert a slash mark (/), press the Shift key + the Space key.The Go To dialog box tracks the web addresses that you type. To go to a web page on the list, select the web address and click the trackwheel. Use the browserNavigate web pages using your handheld browser the same way that you navigate using a desktop browser. To follow a link, click the link. Click Get Link.To stop loading a web page, click the trackwheel. Click Stop.To view the previous web page in the history, click the trackwheel. Click Back.To view the next web page in the history, click the trackwheel. Click Forward.To go to your home page, click the trackwheel. Click Home.To view a list of the last 20 web pages, click the trackwheel. Click History.

36To refresh the current web page, click the trackwheel. Click Refresh.To view the address for the current web page, click the trackwheel. Click Page Address.To view the address for a link, click the link. Click Link Address.To view the address for an image, click the image. Click Image Address.To move the browser to the background to use another program, click the trackwheel. Click Hide.To close the browser, click the trackwheel. Click Close.View imagesTo set how images load in your browser, in the browser options, click Browser Configuration. To load images while the page is loading, set the Show Images field. To show image placeholders if images do not load, set the Show Image Placeholders field to Yes.To view an image on its own page, click the trackwheel. Click Full Image. To return to the web page, click the trackwheel. Click Back.If you set the Show Images field to No, images are not loaded when you load the web page. To load some of the images after the web page is loaded, click the trackwheel. Click More Images. To load all the images, click the trackwheel. Click All Images.Copy a link, image, or web page addressOn a web page, click a link or image. Click Link Address, Image Address, or Page Address. Click Copy Address.To paste the link address, image address, or page address, place the cursor where you want to insert the copied text. Click the trackwheel. Click Paste.Send a link or image in an email message1. On a web page, click a link or image.2. Click Link Address or Image Address.3. Click Send Address.4. Click a contact.5. Click Email <contact>.6. Send your message.Note:To send a web page address in an email message, on the web page, click the trackwheel. Click Send Address. Click a contact. Click Email <contact>. Send your message.Save an imageYou can save .jpeg, .png, .gif, and .bmp web page images in the pictures list. Saving an image in the pictures list enables you to set the image as a screen saver, or open the image at any time. On a web page, click an image. Click Save Image. Save your changes.Notes:The Save Image field is only available for BlackBerry Wireless Handhelds with color screens.Depending on your service provider, you might not be able to save images.Related topics•Set a screen saver•Set the Home screen background image

37Manage saved imagesIn the pictures list, click an image. Perform one of the following actions:•Open•DeleteSave web page requestsWhile a web page is loading, you can save the web page request in the messages list. Saving the request to the messages list enables you to use other programs while you are waiting for the web page to load. Click the trackwheel. Click Save Request.You can also save a web page that has finished loading in the messages list. Saving a fully loaded web page enables you to open the text on the web page at any time. On the web page, click the trackwheel. Click Save Page.Note:A saved web page displays content that was current at the time the web page was saved. To update the content on a saved page, click the trackwheel. Click Refresh.Create a bookmarkNavigate to the web page that you want to bookmark. Click the trackwheel. Click Add Bookmark.Change bookmarksIn the bookmarks list, click a bookmark. Perform one of the following actions:•Edit Bookmark•Delete BookmarkRelated topic•Organize bookmarks into foldersOrganize bookmarks into foldersIn the bookmarks list, click a folder. Perform one of the following actions:•Add a folder: Click Add Subfolder.•Open a bookmark folder with subfolders: Click Expand.•Close a bookmark folder with subfolders: Click Collapse.•Rename a folder: Click the trackwheel. Click Rename Folder.To move a bookmark into a folder, click a bookmark. Click Move Bookmark. Roll the trackwheel to the new location. Click the trackwheel.Clear the browser cachesIn the browser options, click Cache Operations. Click the trackwheel. Click the button for the type of cache that you want to clear.About TLSTransport Layer Security (TLS) provides additional authentication and security when you browse web pages using the BlackBerry Browser.If you are using the BlackBerry Desktop Software, you can load TLS using the Application Loader tool. For more information on TLS, or on loading optional programs, refer to the BlackBerry Desktop Software Online Help or contact your system administrator.Related topic•What options can I set for BlackBerry Browser security?About WTLSWireless Transport Layer Security (WTLS) is the WAP Browser security layer that provides security for WAP services.

38If you are using the BlackBerry Desktop Software, you can load WTLS using the Application Loader tool. For more information on loading optional programs, refer to the BlackBerry Desktop Software Online Help.If your handheld is integrated with an email account using a BlackBerry Enterprise Server and you are not using the BlackBerry Desktop Software, contact your system administrator for information on using WTLS on your handheld.Related topic•What options can I set for WAP Browser security?

39Downloading•Download an application•Manage applications•Prevent third-party applications from transmitting data•Download a ring tone•Manage downloaded ring tones•Enable browser push•Downloading — frequently asked questionsDownload an applicationOn a web page, click the link for the application. Click Get Link. Click Download. Click OK.Related topics•Why did a new program appear on my handheld?•Legal noticeManage applicationsTo view a list of applications, in the handheld options, click Applications.To view details for any third-party applications, click an application. Click Properties.To delete a third-party application, click an application. Click Delete.Related topic•Legal noticeDownload a ring tone1. On a web page, click the .mid file link. 2. Click Get Link.3. Click Save.4. Type a name for the tone.5. Click Save.6. Click OK.Related topics•Can I listen to a ring tone before I download it?•Manage downloaded ring tones•Set profiles•Legal noticeAbout browser pushBrowser push enables you to receive content from web applications without requesting it. For example, you can receive updates or notifications for weather, stock quotes, or news.You can enable browser push for your WAP Browser, your BlackBerry Browser, or both browser types. You can also set which hosts provide this information to you.Set notification for different types of browser push information, including service load information (web pages or applications), service indication information (web page addresses or email messages), or other types of information. When you receive a notification, an icon appears in the messages list. Depending on how you configure browser push, other notifications might also appear.Notes:If you set the browser push notification to Auto, a dialog box might also appear, if specified by the sender. If you set the browser push notification to Prompt, a dialog box always appears.

40If you set the browser push notification to Reject, you receive no additional notification.Enable browser push1. In the handheld options, click Browser Push.2. Select one or more of the check boxes. 3. Set the options for the types of browser push notification.4. Click the trackwheel.5. Click Save.Note:If you enable browser push notification for your WAP Browser, you can also select the Allow WAP Push Applications check box.Related topic•About browser pushDownloading — frequently asked questions•Why can’t I load a new programs onto my handheld?•Why did a new program appear on my handheld?•What software version do I have on my handheld?•Can I listen to a ring tone before I download it?Why can’t I load a new programs onto my handheld?Verify that your handheld radio is turned on and that you are within an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.Your handheld must also have sufficient available memory to load a program.If the program still does not load and your handheld is integrated with an email account using a BlackBerry Enterprise Server, certain programs might not be available to you. For more information, contact your system administrator.Why did a new program appear on my handheld?If your handheld is integrated with an email account using BlackBerry Enterprise Server version 4.0, your system administrator can provision selected programs over the wireless network. For more information, contact your system administrator.Can I listen to a ring tone before I download it?Yes. On a web page, click the .mid file link. Click Get Link. To preview the ring tone, click the Play button. To stop listening to the ring tone, click the Stop button.

41Contacts•Add a contact•Manage contacts•Create a mailing list•Manage mailing lists•Create a category•Apply categories to contacts•View contacts by category•Delete categories•Add a pause or wait•Add contacts from your company address book•Contacts — frequently asked questionsAdd a contactIn the address book, click the trackwheel. Click New Address. Type the contact information.Note:To add a contact from a message, memo, call log, or web page, click the contact information. Click Add to Address Book. Type any additional information. Click the trackwheel. Click Save.Manage contactsClick a contact. Perform one of the following actions:•View•Edit•DeleteCreate a mailing list1. In the address book, click the trackwheel.2. Click New Group.3. Type a name for the mailing list.4. Click the trackwheel.5. Click Add Member.6. Click a contact.7. Click Continue.8. Click the trackwheel.9. Click Save Group.Manage mailing listsTo manage mailing lists, click a mailing list. Perform one of the following actions:•View Group•Edit Group•Delete GroupTo manage contacts in a mailing list, click a contact. Perform one of the following actions:•View Member•Change Member•Delete Member•Add MemberNote:When you delete members from a group or delete a group, your contacts remain in the address book.About categoriesYou create categories in which to group your contacts. You can also narrow the contacts displayed in the address book based on categories.More than one category can apply to a contact. Category names are not case sensitive.

42Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the address book are also made in the memos list and task list.Create a category1. In the address book, click the trackwheel.2. Click Filter.3. Click the trackwheel.4. Click New.5. Type a name for the category.6. Click the trackwheel.Related topic•About categoriesApply categories to contactsWhen creating or editing a contact, click the trackwheel. Click Categories. To select the categories that apply to the contact, press the Space key. Save your changes.View contacts by categoryTo view all contacts within a category, in the address book, click the trackwheel. Click Filter. Select a category. Press the Space key.To view all contacts again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.Delete categoriesIn the address book, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any contacts that applied to the category remain in the address book.Add a pause or waitUse a wait or a pause to separate additional numbers, for example a password or extension, from the main phone number. When the main phone number is dialed, your handheld either pauses before dialing the additional numbers (pause) or prompts you to type them (wait).When creating or editing a contact, in a phone number field, click the trackwheel. Click Add Wait or Add Pause. Type the additional numbers.About remote address book searchTo find and add contacts from your company address book, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.5 or later for Microsoft® Exchange, or BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®. For more information, contact your system administrator.Add contacts from your company address book1. In the address book, click the trackwheel.2. Click Lookup.3. Type the name of the contact.4. Click the trackwheel.5. After the search is complete, click the trackwheel.6. Click View Lookup.7. Click a contact.8. Click Add.Notes:You can also type part of the contact name to widen the search results.To add all the contacts found during the search, click Add All.

43Related topics•About remote address book search•Manage remote address book search resultsManage remote address book search resultsTo view information for a contact, in the search results, click a contact. Click View.To delete a contact from the search results, click the trackwheel. Click Delete.To delete the search results, click the trackwheel. Click Delete Lookup.

45Calendar•About the calendar•Change the calendar view•Use the calendar•Schedule an appointment•Schedule an appointment quickly•Schedule a meeting•Manage appointments and meetings•Respond to meeting invitations•Change meeting participants•Calendar — frequently asked questionsAbout the calendarWith the handheld calendar, you can view your appointments and meetings in one of four views. Day, Week, and Month views show all of your appointments for the selected time period, while Agenda view shows all of your scheduled appointments in a list.Change the calendar viewTo change to another calendar view (Day, Week, Month, or Agenda), click the trackwheel. Click a view.To change the default view when you open the calendar, click Options. Set the Initial View field.Use the calendarTo go to a specific date, click the trackwheel. Click Go to Date.To go to the current date, click the trackwheel. Click Today.To move forward or back by a time period, click the trackwheel. Click Prev or Next.Schedule an appointment1. In the calendar, click the trackwheel.2. Click New.3. Type the appointment details.4. Set whether the appointment should recur.5. Click the trackwheel.6. Click Save.Notes:If your appointment recurs:Set the Every field to change the frequency or the appointment. For example, to set an appointment to recur every three days, set the Every field to 3.Select the Relative Date check box for the appointment to recur on a relative date. For example, set an appointment to recur on the last Friday of each month, or on the 28th of each month.In the Days field, set the days on which the weekly appointment should recur. To select a day, press the Enter key.Related topics•Change the default reminder time•About power off and remindersSchedule an appointment quickly1. In the calendar options, verify that the Enable Quick Entry field is set to Yes.2. In Day view, beside the start time, type the subject of the appointment.

463. Type a location in parentheses.4. To change the start and end times, hold the Right Shift key and roll the trackwheel.5. Click the trackwheel.Related topics•Change the default reminder time•About power off and remindersChange the default reminder timeIn the calendar options, set the Default Reminder field to the amount of time before the appointment that the handheld reminds you. The default is 15 minutes.Related topic•About power off and remindersSchedule a meeting1. In the calendar, click the trackwheel. 2. Click New. 3. Type the meeting details.4. Set whether the meeting should recur.5. Click the trackwheel.6. Click Invite Attendee.7. Click a contact.8. Click Invite.9. Click the trackwheel. 10. Click Save.Notes:If your meeting recurs:Set the Every field to change the frequency of the appointment. For example, to set an appointment to recur every three days, set the Every field to 3.Select the Relative Date check box for the appointment to recur on a relative date. For example, set an appointment to recur on the last Friday of each month, or on the 28th of each month.In the Days field, set the days on which the weekly appointment should recur. To select a day, press the Enter key.Related topics•Change the default reminder time•About power off and remindersManage appointments and meetingsIn Month view, to view your list of appointments, click a day. Click View Appts.To view or change the appointment or meeting details, click the appointment or meeting. Click Open. If you change a meeting, you are prompted to notify the contacts invited to the meeting.To delete an appointment or meeting, click the appointment or meeting. Click Delete. If you delete a meeting, you are prompted to notify the contacts invited to the meeting.Respond to meeting invitationsIn an open meeting invitation, click the trackwheel. Perform one of the following actions:•Accept or Accept with comments•Tentative or Tentative with comments•Decline or Decline with commentsTo check your calendar when replying to a meeting invitation, click the trackwheel. Click View Calendar.

47Note:If you delete a meeting invitation from the messages list before you accept or decline it, the appointment is deleted from your desktop calendar.Change meeting participantsOpen the meeting. In an Accepted or Declined field, click a contact. Perform one of the following actions:•Invite Attendee•Change Attendee•Remove Attendee

49Tasks•Create a task•Use tasks•Change task status•Create a category•Apply categories to tasks•View tasks by category•Delete categories•Tasks — frequently asked questionsCreate a task1. In the task list, click the trackwheel.2. Click New.3. Type the task details.4. Set a due date for the task.5. Set whether the task should recur.6. Click the trackwheel.7. Click Save.Notes:If your task recurs:Set the Every field to change the frequency of the task. For example, to set a task to recur every three days, set the Every field to 3. Select the Relative Date check box for the task to recur on a relative date. For example, set a task to recur on the last Friday of each month, or on the 28th of each month.In the Days field, set the days on which the weekly task should recur. To select a day, press the Enter key.Use tasksClick a task. Perform one of the following actions:•Open•Mark Completed•Mark In Progress•Delete•Delete CompletedChange task statusTo change the status for a task to Waiting or Deferred, edit the Status field for the task.About categoriesYou create categories in which to group your tasks. You can also narrow the tasks displayed in the task list based on categories.Category names are not case sensitive. More than one category can apply to a task. If you use Lotus Notes® as your desktop email program, you can apply more than one category to a task on your handheld, but only one category will synchronize with the task in your desktop email program.Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the task list are also made in the address book and the memos list.Create a category1. In the task list, click the trackwheel.2. Click Filter.3. Click the trackwheel.4. Click New.5. Type a name for the category.

506. Click the trackwheel.Related topic•About categoriesApply categories to tasksWhen creating or editing a task, click the trackwheel. Click Categories. To select the categories that apply to the task, press the Space key. Save your changes.View tasks by categoryTo view all tasks within a category, in the task list, click the trackwheel. Click Filter. Select a category. Press the Space key.To view all tasks again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.Delete categoriesIn the task list, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any tasks applied to the category remain in the tasks list.Tasks — frequently asked questions•Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?•Can I change how my contacts, tasks, or memos are displayed?•Can I clear all the categories that apply to a contact, task, or memo?•How do I know how many contacts, calendar entries, tasks, or memos I have saved?

51Memos•Write a memo•Use memos•Create a category•Apply categories to memos•View memos by category•Delete categories•Memos — frequently asked questionsWrite a memoIn the memos list, click the trackwheel. Click New. Type a title. Type the body of the memo.Use memosClick a memo. Perform one of the following actions:•View•Edit•DeleteAbout categoriesYou create categories in which to group your memos. You can also narrow the memos displayed in the memos list based on categories.Category names are not case sensitive. More than one category can apply to a memo.Categories are shared between the address book, the task list, and the memos list. Therefore, category changes made in the memos list are also made in the address book and the task list.Create a category1. In the memos list, click the trackwheel.2. Click Filter.3. Click the trackwheel.4. Click New.5. Type a name for the category.6. Click the trackwheel.Related topic•About categoriesApply categories to memosWhen creating or editing a memo, click the trackwheel. Click Categories. To select the categories that apply to the memo, press the Space key. Save your changes.View memos by categoryTo view all memos within a category, in the memos list, click the trackwheel. Click Filter. Select a category. Press the Space key.To view all memos again, click the trackwheel. Click Filter. To clear the check boxes beside any selected categories, press the Space key.Delete categoriesIn the memos list, click the trackwheel. Click Filter. Click a category. Click Delete. The category is deleted, but any memos applied to the category remain in the memos list.Memos — frequently asked questions•Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?•Can I change how my contacts, tasks, or memos are displayed?•Can I clear all the categories that apply to a contact, task, or memo?

52•How do I know how many contacts, calendar entries, tasks, or memos I have saved?

53Alarm•Set the alarm•Set the alarm volume•Silence the alarm•Turn off the alarm•Alarm — frequently asked questionsSet the alarm1. In the alarm, set the Daily Alarm field to On.2. Set the time when the alarm should sound.3. Set whether to snooze the alarm and the length of the snooze.4. Set the type of notification for the alarm.5. Click the trackwheel.6. Click Save.When you set the alarm, a bell icon appears beside the date in the handheld status section of the screen.Related topic•About power off and remindersSet the alarm volumeWhen you set the alarm, you can specify the type of notification, including the tune, the volume level, and the number of times that the tune plays.Silence the alarmPress any key. If snooze is enabled, in the Daily Alarm dialog box, click Snooze.Turn off the alarmIn the alarm, set the Daily Alarm field to Off.Alarm — frequently asked questions•Why didn’t my alarm notify me on a Saturday or Sunday?•What is the escalating volume level?•Can I set a snooze feature for my alarm?Why didn’t my alarm notify me on a Saturday or Sunday?In the alarm, verify that the Active on Weekends field is set to Yes. If this field is set to No, your alarm does not sound on Saturdays or Sundays.Can I set a snooze feature for my alarm?Yes. In the alarm, change the Snooze field from Off to a number. When the alarm sounds, press any key to snooze it for the specified amount of time.

55Calculator•Use the calculator memory•Convert measurementsUse the calculator memoryTo store a number in the memory, type a number. Click M+.To recall the memory, click MR.To delete the memory, click MC.To replace the memory, type a number. Click MS.Convert measurementsIn the calculator, type a number. Click Menu. To convert the number from imperial to metric, click To Metric. To convert the number from metric to imperial, click From Metric. Click a conversion type.

57Date and time•Set the date and timeSet the date and time1. In the handheld options, click Date/Time.2. Set the date and time.3. Click the trackwheel.4. Click Save.Note:To set the date and time from the alarm, click the trackwheel. Click Change Date/Time.

60What is the escalating volume level?If you use the escalating volume level, the notification volume level consistently increases until the handheld reaches the loudest volume level.

61Screen display•Use the handheld in the dark•Set the display language•Set a screen saver•Set the Home screen background image•Set the font•Set a theme for your handheld•Delete themesUse the handheld in the darkTo turn on the backlighting, press the Power button. If you do not use your handheld for a period of time, the backlighting turns off automatically. To turn off backlighting manually, press the Power button.Adjust the brightness for the backlighting. In the handheld options, click Screen/Keyboard. Change the Backlight Brightness field.If your handheld is always difficult to read, adjust the contrast for the screen. In the handheld options, click Screen/Keyboard. Change the Screen Contrast field.Note:The Backlight Brightness field is only available on some BlackBerry Wireless Handhelds with color screens.The Screen Contrast field is only available on BlackBerry Wireless Handhelds with monochrome screens.Set a screen saver1. In the handheld options, click Screen/Keyboard.2. Set the Standby Screen field to Enabled.3. In the Standby Timeout field, set the amount of time before the screen saver appears.4. Click the trackwheel.5. Click Save.You can set an image that you saved from a web page as your screen saver. In the pictures list, click an image. Click Set As Standby Screen. Save your changes.Note:The screen saver is only available for BlackBerry Wireless Handhelds with color screens.Related topic•Save an imageSet the Home screen background imageYou can set an image that you saved from a web page as your Home screen background. In the pictures list, click an image. Click Set As Home Screen Image. To clear the Home screen background, in the pictures list, click the trackwheel. Click Reset Home Screen Image.Note:The Home screen background setting is only available for BlackBerry Wireless Handhelds with color screens.Related topic•Save an imageSet the font1. In the handheld options, click Screen/Keyboard.

622. Set the Font Family, Font Size, and Font Style fields.3. For large fonts, set the Antialias mode field.4. Click the trackwheel.5. Click Save.Note:Setting a specific font family is only available for BlackBerry Wireless Handhelds with color screens.Set a theme for your handheldOn some BlackBerry Wireless Handhelds with color screens, you set themes to control the appearance of items such as applications, indicators, words, and icons. Themes might be pre-loaded on your handheld, or you can download themes in .cod format.In the handheld options click Theme. Click a theme name. Click Activate.Note:To activate a theme quickly, select a theme name. Press the Space key.Delete themesIn the handheld options, click Theme. Click a theme name. Click Delete.Note:You might not be able to delete themes that are pre-loaded on your handheld.

63Language•Set the display language•Set the input language•Add or remove a display languageSet the display language1. In the handheld options, click Language.2. In the Language field, select a preferred language.3. Click the trackwheel.4. Click Save.Set the input languageYou can set your handheld input method to the language in which you prefer to type without changing the display language. This will change Auto-text and other typing settings to the selected language.1. In the handheld options, click Language.2. In the Input method field, select a preferred language.3. Click the trackwheel.4. Click Save.Add or remove a display languageIf your handheld software supports multiple languages, you can add and remove languages using the Application Loader tool in the BlackBerry Desktop Software. For more information on adding and removing handheld software components, refer to the BlackBerry Desktop Software Online Help.

65Power and battery•Turn the handheld on and off automatically•Keep the battery at a full charge•Check the battery level•Extend battery life•Reset the handheldAbout power off and remindersIf you turn off your handheld using the Power button, or by clicking Turn Power Off on the Home screen and selecting Turn Off, your handheld turns itself on at the following times:•when the alarm turns on•when the handheld is set to turn on automatically.To turn on your handheld when calendar reminders occur, set the handheld to turn on and off automatically.If you turn off your handheld by clicking Turn Power Off on the Home screen and selecting Full Power Off, your handheld does not turn on until you press the Power button.Note:Depending on your theme, the location and name for the Turn Power Off icon might change. For more information on the differences for your theme, refer to the printed documentation that accompanied your handheld.Turn the handheld on and off automatically1. In the handheld options, click Auto On/Off.2. Set the Weekday field to Enabled.3. Specify the times that the handheld should turn on and off on weekdays.4. Set the Weekend field to Enabled.5. Specify the times that the handheld should turn on and off on weekends.6. Click the trackwheel.7. Click Save.Related topic•About power off and remindersKeep the battery at a full chargeCharge your handheld for 10 to 15 minutes each day.Check the battery levelIn the handheld options, click Status.Extend battery lifeUse the Auto On/Off feature.Turn off the radio when you are not in an area of wireless coverage.Delete the original message when you send a reply.Send a message to multiple contacts using Add To, Add Cc, or Add Bcc.Charge your handheld regularly.Reset the handheldPress the Alt key + the Shift key + the Backspace key or remove and reinsert the battery.

67Network coverage•Turn the wireless radio on and off•How do I register my handheld with the network?Turn the wireless radio on and offTo turn on the wireless radio, on the Home screen, click Turn Wireless On.To turn off the wireless radio, on the Home screen, click Turn Wireless Off.How do I register my handheld with the network?When you turn on the wireless radio for the first time or load new applications, your handheld automatically registers with the wireless network. To register your handheld manually, in the handheld options, click Host Routing Table. Click the trackwheel. Click Register Now.

69Security•Set a handheld password•Lock the handheld•Lock the keyboard•Protect your handheld content•Reduce handheld content size•Regenerate encryption keys•Store a password•Create a random password•Use the password keeper•Copy a password•Verify security software•Prevent third-party applications from transmitting data•Clear the handheld•Set owner information•Security — frequently asked questionsAbout the handheld passwordIf you type your handheld password incorrectly five times, you must type blackberry before you can continue. On subsequent password attempts, the characters that you type are displayed.If you type your handheld password ten times incorrectly, all information is erased from your handheld for security reasons.If your handheld is integrated with an email account using a BlackBerry Enterprise Server, some security settings might differ. For more information, contact your system administrator.Set a handheld password1. In the handheld options, click Security.2. Set the Password field to Enabled.3. Set the security options.4. Click the trackwheel. 5. Click Save. 6. Type a handheld password.7. Click the trackwheel.8. Retype the handheld password.9. Click the trackwheel.Related topics•About the handheld password•Change the handheld password•Disable the handheld passwordChange the handheld password1. In the handheld options, click Security. 2. Click the trackwheel.3. Click Change Password.4. Type your current handheld password.5. Click the trackwheel.6. Type a new handheld password.7. Click the trackwheel.8. Retype the new handheld password.9. Click the trackwheel.Related topics•About the handheld password•Disable the handheld passwordDisable the handheld password1. In the handheld options, click Security.

702. Set the Password field to Disabled.3. Click the trackwheel.4. Click Save.5. Type the handheld password.6. Click the trackwheel.Related topic•About the handheld passwordLock the handheldWith a handheld password set, on the Home screen, click Lock. To unlock your handheld, on the Lock screen, roll the trackwheel. In the Enter password dialog box, type your password.Related topic•About the handheld passwordAbout keyboard lockIf you do not set a handheld password, you can lock your keyboard to prevent accidentally placing calls or typing characters.Lock the keyboardOn the Home screen, click Keyboard Lock.To unlock the keyboard, double-click the trackwheel.Related topic•About keyboard lockAbout content protection and compressionContent protection encrypts your handheld data. When your handheld is password locked, an open lock in the handheld status section of the screen indicates that encryption is in progress. A closed lock indicates that encryption is complete. After you type your handheld password, data on your handheld is decrypted as you access it.To use content protection, you must have a handheld password enabled.Content compression reduces the size of the data stored on your handheld while maintaining the integrity of that data.Protect your handheld content1. In the handheld options, click Security.2. Set the Content Protection field to Enabled. 3. Click the trackwheel.4. Click Save.5. Type your handheld password.6. Click the trackwheel.Note:If you have not enabled your handheld password before you enable content protection, you are prompted to set a handheld password when you save the security settings.Related topic•About content protection and compressionReduce handheld content size1. In the handheld options, click Security.2. Set the Content Compression field to Enabled.3. Click the trackwheel.4. Click Save.

715. If you have enabled a handheld password, type your password.6. Click the trackwheel.Related topic•About content protection and compressionAbout encryption keysIf your handheld is integrated with an email account using the BlackBerry Enterprise Server or BlackBerry Desktop Redirector, encryption keys protect data as it travels between your BlackBerry Enterprise Server or BlackBerry Desktop Redirector and the handheld. Encryption keys are generated automatically, but you can manually regenerate keys at any time.Regenerate encryption keysIf your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, you can regenerate encryption keys from the handheld. In the security options, select a current service. Click the trackwheel. Click Regenerate Encryption Key.If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.6 or earlier for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 or earlier for IBM® Lotus® Domino®, or if you use the BlackBerry Desktop Redirector to forward email to your handheld, update the encryption keys using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Online Help.Related topic•About encryption keysAbout the password keeperUse the password keeper to create and store all of your passwords. The password keeper is locked with a single password, so you can maintain all your passwords in one place.You can use the password keeper to generate random passwords containing letters, numbers, and symbols.The first time that you open the password keeper, you must create a password keeper password. Information in the password keeper is encrypted and is only decrypted when you type this password.Note:Passwords stored in the password keeper are encrypted; however, if you copy a password, you can paste it into other applications on the handheld. While the password is copied on the clipboard, it is not encrypted.Store a password1. In the password keeper, click the trackwheel.2. Click New.3. Type the information for the password.4. Click the trackwheel.5. Click Save.Related topic•About the password keeperCreate a random password1. In the password keeper, click the trackwheel.2. Click New.3. Type a title for the password.4. Click the trackwheel.5. Click Random Password.

726. Type any additional password information.7. Click the trackwheel.8. Click Save.Use the password keeperClick a password entry. Perform one of the following actions:•View•Edit•DeleteTo change your password keeper password, click the trackwheel. Click Change password. Click Yes. Type your new password. Confirm your new password. Click Ok.Copy a passwordIn the password keeper, select a password entry. Click the trackwheel. Click Copy to Clipboard.To clear the password from the clipboard, in the password keeper, click the trackwheel. Click Clear Clipboard.To paste the password, place the cursor where you want to insert it. Click the trackwheel. Click Paste.Warning:Passwords copied to the clipboard are not encrypted.About security self testsThe security self tests program verifies that security software is implemented properly on your handheld. The tests run automatically when your handheld restarts.Verify security softwareIn the handheld options, click Security. Click the trackwheel. Click Verify Security Software.Related topic•About security self testsAbout firewall settingsIf you have third-party applications on your handheld, the firewall option prevents these applications from transmitting data without your knowledge.Related topic•Legal noticePrevent third-party applications from transmitting dataWhen a third-party application on your handheld attempts to transmit data, a dialog box appears on your screen. Accept or deny the connection request.To reset the firewall settings at any time, in the handheld options, click Firewall. Click the trackwheel. Click Reset Settings.Related topics•About firewall settings•Legal noticeClear the handheldWarning:Performing this procedure disables all services and removes all data, including passwords and encryption keys, from the handheld. Before clearing your handheld, verify that a backup copy of your data is available.1. In the handheld options, click Security.2. Click the trackwheel.3. Click Wipe Handheld.4. Click Continue.5. Type blackberry.

73Related topic•How do I restore my handheld after clearing it?Set owner informationIn the handheld options, click Owner. Type your contact information. Click the trackwheel. Click Save.Note:Owner information appears on the screen when you lock your handheld.

75BrickBreaker•Play BrickBreaker•How do I set the speed of the paddle?•How do I set the paddle to accelerate as I roll the trackwheel?Play BrickBreakerThe object of this game is to destroy bricks using a paddle and a ball. To move the paddle, roll the trackwheel. To release the ball when in catch mode, or to shoot the laser or gun, press the Space key.During the game, the following capsules fall from the bricks that you destroy:•Long makes the paddle longer.•Slow slows down the speed of the ball.•Gun enables you to shoot three bullets at the bricks.•Laser enables you to shoot unlimited laser beams at the bricks.•Multi multiplies the number of balls.•Catch enables you to catch and hold the ball.•Skip advances you to the next level.•Flip changes the direction of the paddle.•1-up gives you an additional life.How do I set the speed of the paddle?In the BrickBreaker options, set the Paddle Movement Speed field.How do I set the paddle to accelerate as I roll the trackwheel?In the BrickBreaker options, set the Paddle Acceleration field.

77Service books•About service books•Receive new service books•Accept a new service book•Manage service books•Restore a deleted service bookAbout service booksService books determine which services are available on your handheld. If your handheld is integrated with an email account using a BlackBerry Enterprise Server, your system administrator can send service books that determine whether features such as remote address lookup and wireless calendar synchronization are available.Receive new service booksService books arrive on your handheld in one of the following ways:•over the wireless network from your service provider•over the wireless network when your system administrator makes a change on the BlackBerry Enterprise Server•through the BlackBerry Desktop Software when you connect your handheld to your computerAccept a new service bookService books should be automatically accepted by your handheld. If a new service book is available and it is not automatically accepted, a book icon appears in the handheld status section of the screen.To accept the service book manually, in the handheld options, click Service Book. Click the new service book. Click Accept.Manage service booksIn the handheld options, click Service Book. Click a service book. Perform one of the following actions:•View•DeleteRestore a deleted service bookIn the handheld options, click Service Book. Click the trackwheel. Click Undelete.

79Frequently asked questions•Why are some of the features described not available on my handheld?•What software version do I have on my handheld?•Email and PIN messages — frequently asked questions•SMS messages — frequently asked questions•Attachments — frequently asked questions•Phone — frequently asked questions•Direct Connect — frequently asked questions•Browser — frequently asked questions•Downloading — frequently asked questions•Contacts — frequently asked questions•Calendar — frequently asked questions•Tasks — frequently asked questions•Memos — frequently asked questions•Synchronization — frequently asked questions•Typing — frequently asked questions•Alarm — frequently asked questions•Security — frequently asked questionsWhy are some of the features described not available on my handheld?Depending on your service provider plan or the type of email account that you are using, some features might not be available on your handheld. In addition, your handheld might not have been provisioned for certain features by your system administrator. For more information, contact your service provider or system administrator.What software version do I have on my handheld?To view handheld information such as your handheld type, software version, and copyright information, in the handheld options, click About. To return to the handheld options, press the Escape button twice.

81Email and PIN messages — frequently asked questions•Why can’t I send email or PIN messages?•Why can’t I receive email or PIN messages?•Why is the menu option to send an email or PIN message not available?•Can I verify that an email or PIN message has reached its recipient?•Can I stop an email message from being sent?•Why are some messages already on my handheld?•How do I create and use links in messages?•Why is “More available” appearing at the end of my message?•Can I file messages?•Why can’t I see a new message in the messages list even though I received notification?•Why is there a different icon beside some items in the messages list?•How do I show more of a subject line for my email and PIN messages?•How do I identify received PIN messages as high priority?•Can I remove the prompt that appears before I delete messages?•Why were some of my messages deleted from the handheld?•How do I change how long messages remain in the messages list?•How do I restrict the types of email messages that are sent to my handheld?•How do I create a generic filter?•Why are some messages sent to my handheld even though I have created a filter?•Why can’t I specify some folders from which email messages are redirected?•How do I make changes to the folders on my handheld?•How do I stop email messages from being sent to my handheld?Why can’t I send email or PIN messages?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you send a message and you are not in an area of sufficient wireless coverage, the handheld sends the message when you return to an area of sufficient wireless coverage.Why can’t I receive email or PIN messages?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you are not receiving email messages, verify that filters, which restrict the messages that are sent to your handheld, are not enabled. For more information, see:“Use email filters”

82Verify that email redirection to your handheld is enabled. If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, verify that the Redirect incoming messages to your handheld check box is selected. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email Settings. Verify that the Redirect to handheld field is set to Yes. If you have configured specific folders to redirect email messages to your handheld, on the Folder Redirection screen, verify that the correct folders from which email is redirected are selected.Why is the menu option to send an email or PIN message not available?If you do not have an email address or PIN saved for your contact, the option to send an email or PIN message to that contact does not appear. In the address book, add an email address or a PIN number for your contact.Can I verify that an email or PIN message has reached its recipient?Yes. To receive email message confirmation, if your handheld is integrated with an email account using a BlackBerry Enterprise Server, type <confirm> before the subject of your message.For PIN messages, when the message has been delivered to a handheld, a D appears beside the check mark in the messages list.Can I stop an email message from being sent?Yes, if the handheld radio is turned off or you are in an area of insufficient wireless coverage. If a clock icon appears beside the message, delete the message to stop it from being sent.If the radio is turned on and you are in an area of sufficient wireless coverage, any pending messages are sent immediately, so you cannot stop the message from being sent.Why are some messages already on my handheld?When you first receive your handheld and every time that you update the software, several welcome messages appear. These messages provide information and tips for using the handheld.If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, a number of your recent email messages might also appear on your handheld when you turn on your handheld radio for the first time. For more information, contact your system administrator.How do I create and use links in messages?Links appear in your messages as underlined text. Messages can contain links to various items such as phone numbers, web sites, and email addresses. When you receive a message containing a link, click the link. In the menu, click the actions that apply to the type of link selected.The handheld automatically recognizes most items as links. To create a link for a PIN, type pin: before typing the PIN number.Why is “More available” appearing at the end of my message?Long messages are sent to your handheld in sections. As you read the first section, the next section is sent to your handheld automatically, if you are in an area of sufficient wireless coverage. However, it might take several seconds before your handheld receives the next section.

83To send only the first section of long messages to your handheld, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long message, More available appears at the bottom. To request more of the message, click the trackwheel. Click More. To view the rest of the message, click More All.Can I file messages?Yes. If you have enabled wireless email reconciliation for your handheld, any messages that you file on your handheld are also filed in your mailbox.If your handheld is not enabled for wireless email reconciliation, your handheld must be integrated with an email account using the BlackBerry Desktop Redirector or BlackBerry Enterprise Server to file messages. You must perform an initial email reconciliation with the BlackBerry Desktop Software so that the folders in your mailbox appear on your handheld. For more information on configuring manual email reconciliation, refer to the BlackBerry Desktop Software Online Help.Why can’t I see a new message in the messages list even though I received notification?If email messages are sent to your handheld from specific mailbox folders and, in the general messages options, you set the Hide Filed Messages option to Yes, a new message sent to your handheld is filed automatically, and it might not appear in the messages list. To view all of your messages, set the Hide Filed Messages field to No.Why is there a different icon beside some items in the messages list?Different icons are used in the messages list to indicate various items, such as message status, saved web pages, call logs, and email messages with attachments.When you make or receive a call, the handheld creates a call log containing information about the call. To disable call logs, in the phone options, click Call Logging. Set the Show Logs in Message List field to No.How do I show more of a subject line for my email and PIN messages?If you want to show more of the subject line for your messages, you can hide the time that the message was received and the name of the sender or recipient of the message. In the messages options, click General Options. Set the Display Time and Display Name fields to No.How do I identify received PIN messages as high priority?In the messages options, click General Options. Set the Make PIN Messages Level 1 field to Yes.Can I remove the prompt that appears before I delete messages?Yes. In the messages options, click General Options. Set the Confirm Delete option to No.Why were some of my messages deleted from the handheld?If your handheld memory is full, your handheld deletes the oldest messages from the messages list to accommodate new ones. It will not delete saved messages.

84If you have enabled wireless email reconciliation, messages that you delete in your mailbox are also deleted on your handheld. Messages that you delete on your handheld are also deleted in your mailbox. If you deleted multiple messages using Delete Prior, the messages are only deleted from your handheld.How do I change how long messages remain in the messages list?To change the number of days your handheld will keep messages on the messages list, in the message options, click General Options. Set the Keep Messages field.Messages sent to your handheld that are older than the number of days that you specify in the Keep Messages field are removed from your handheld. The messages can be restored, however, if you set the Keep Messages field to a longer period of time. When you increase the amount of time in this field, any messages sent to your handheld during that period of time appear in the messages list.How do I restrict the types of email messages that are sent to my handheld?You can create email filters to send only specific email messages to your handheld. For more information, see:“Create an email filter”.To stop messages that do not meet any filter criteria from being sent to your handheld, in the message options, click Email Filters. Set the If no filters apply, send email to handheld field to No.How do I create a generic filter?To create a generic filter, use wildcards when specifying the contacts to which the filter applies. In the From field, specify part of the sender's address and use an asterisk (*) in place of the remaining part.Why are some messages sent to my handheld even though I have created a filter?A filter must be enabled before it applies to your messages. In the email filters messages options, verify that the check boxes beside all of the filters that you want to apply to your messages are enabled. Verify that the filters are in the correct order so they can be applied to your messages properly.Why can’t I specify some folders from which email messages are redirected?On the Folder Redirection screen, if the check boxes beside the folder names appear with broken borders, those folders are not enabled for redirection. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, the folders are enabled automatically after a short period of time. To manually enable all folders for redirection, on the Email Reconciliation screen, set the Wireless Reconcile field to Off. Save your changes. Open the Email Reconciliation screen again and set the Wireless Reconcile field to On. Save your changes.How do I make changes to the folders on my handheld?You cannot add, edit, or delete folders from your handheld. To add, edit, or delete the folder, change it in your mailbox and reconcile your email with your handheld.

85If your handheld is enabled for wireless email reconciliation, changes that you make to the folders in your mailbox are synchronized with your handheld over the wireless network.If your handheld is not enabled for wireless email reconciliation, reconcile your email manually using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Intellisync Online Help.How do I stop email messages from being sent to my handheld?If you are using the BlackBerry Desktop Software, in the Redirector Settings tool, clear the Redirect incoming messages to your handheld check box.If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, in the messages options, click Email Settings. Set the Send Email To Handheld field to No.

87SMS messages — frequently asked questions•Can I remove the prompt that appears before I delete messages?•Why were some of my messages deleted from the handheld?•Why aren’t all of the SMS options described appearing on my handheld?Why were some of my messages deleted from the handheld?If your handheld memory is full, your handheld deletes the oldest messages from the messages application to accommodate new ones. It will not delete saved messages.Why aren’t all of the SMS options described appearing on my handheld?Depending on your service provider plan, some SMS message options might not be available on your handheld. Contact your service provider for more information.

89Attachments — frequently asked questions•Can I view file attachments on my handheld?•Why are some file attachment features not available on my handheld?•How do I view password-protected file attachments?•How do I view information about attached files?•Can I set the amount of memory that my handheld uses for file attachments?•How do I change how file attachments are displayed?•How do I view cell contents in spreadsheet attachments?•Why is “More available” appearing at the end of my file attachment?•How do I search for text within a file attachment?•What does skipped content mean?•Can I see tracked changes in document attachments?Can I view file attachments on my handheld?Yes, if attachment viewing is enabled for your handheld. When you receive a message with an attachment, click the trackwheel. If Open Attachment appears in the menu, you can view attachments on your handheld.If Open Attachment does not appear in the menu, your handheld might not be enabled for attachment viewing.To view document and spreadsheet attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, or the BlackBerry Web Client.To view .zip, .htm, or .html attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 Service Pack 1 or later for Microsoft® Exchange, the BlackBerry Enterprise Server version 2.2 Service Pack 1 or later for IBM® Lotus® Domino®, or the BlackBerry Web Client.To view image attachments, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 4.0 or the BlackBerry Web Client version 1.9.For more information, contact your system administrator or service provider.Why are some file attachment features not available on my handheld?If your BlackBerry Wireless Handheld has 8 MB of memory, some image attachment viewing features are not available.How do I view password-protected file attachments?You can only view password-protected .pdf files. If you receive a .pdf file that is password-protected, you must type the password to view the file. On the Attachment screen, select the file name. Click the trackwheel. Click Password. Type the password. Click the trackwheel.

90How do I view information about attached files?To view the file size, title, and other information about an attached file without retrieving the file, on the Attachment screen, select the file name. Click the trackwheel. Click Retrieve Info.Can I set the amount of memory that my handheld uses for file attachments?Yes. In the attachment options, set the Cache Size field.How do I change how file attachments are displayed?Open the full content for a file attachment. Click the trackwheel. Click Options.To change the font for your file attachments, set the Font Family and Font Size fields. You can only set the Font Family field on BlackBerry Wireless Handhelds with color screens.In document attachments, to use font sizes that reflect those in the original document, set the Reflect Original Font Sizes field to Yes.To show a grid when viewing spreadsheet attachments, set the Show Gridlines field to Yes.To label spreadsheet columns with letters and label spreadsheet rows with numbers, set the Display Labels field.How do I view cell contents in spreadsheet attachments?When you select a cell, the contents appear at the top of the screen. If the contents are too long to see, click the cell. Click View Cell.To view the contents of all the cells in a column, click the column label at the top of the screen. Click Fit. All the cells for that column expand to the size of the cell with the longest content. To change the column size for all of the columns in a spreadsheet, click the unmarked column label in the top left corner of the screen. Click the preferred size.To change the default column size for all spreadsheet attachments, open the attachment options. Set the Column Width field to Large.Why is “More available” appearing at the end of my file attachment?Long attachments are sent to your handheld in sections. As you read the first section, the next section is sent to your handheld automatically, if you are in an area of sufficient wireless coverage. However, it might take several seconds before your handheld receives the next section.To send only the first section of long attachments to your handheld, in the messages options, click General Options. Set the Auto More field to No. The next time that you receive a long attachment, More available appears at the bottom. To request more of the file attachment, click the trackwheel. Click More. To view the rest of the attachment, click More All.How do I search for text within a file attachment?In the attachment, click the trackwheel. Click Find. Type the text. Click the trackwheel. To make the Find feature case sensitive when searching, select the Case Sensitive Search check box.If you have not retrieved all of the text for a file attachment, the server side search dialog box appears. If you want to search the remaining text in the attachment, click Yes. If the search term is found, the content is retrieved automatically.

91To view the text on your handheld, verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.What does skipped content mean?The skipped content bar appears in a document attachment when more content is available but has not been retrieved. To retrieve skipped content, click the skipped content bar. Click More.Can I see tracked changes in document attachments?Some document formats enable editors to track changes in a document. With tracked changes showing, new and deleted text is displayed in the document. To view tracked changes, click the trackwheel. Click Show Changes. To hide tracked changes, click the trackwheel. Click Hide Changes.

93Synchronization — frequently asked questions•Can I reconcile email messages over the wireless network?•Can I synchronize PIM items over the wireless network?•How do I handle conflicts between my handheld and mailbox?•Why are some of my email messages not reconciling over the wireless network?•Can I reconcile with my personal folders?•Can I remotely empty the deleted messages folder on my computer?Can I reconcile email messages over the wireless network?Yes. If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, or the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®, verify that wireless email reconciliation is enabled in the messages options.If your handheld is integrated with an email account using the BlackBerry Web Client, and your service provider supports wireless email reconciliation, verify that you have enabled wireless email reconciliation in the messages options.Can I synchronize PIM items over the wireless network?If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, verify that wireless synchronization is enabled in the tasks, memo, address book, and calendar options.If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 2.1 or later, calendar appointments and meetings might be the only PIM items that can be synchronized over the wireless network. For more information on setting wireless calendar synchronization, refer to the BlackBerry Desktop Software Online Help.Your handheld radio must be on and you must be in an area of sufficient wireless coverage for PIM items to synchronize over the wireless network. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.How do I handle conflicts between my handheld and mailbox?A conflict might occur if you edit the same item on both your handheld and mailbox before synchronization takes place. If you enable wireless email reconciliation, you can set whether the handheld or mailbox takes precedence when a conflict occurs. In the messages options, click Email Reconciliation. Set the On Conflict field to the preferred option. You can set this option for each message service on your handheld.If you enable wireless PIM synchronization, the information in your desktop email program automatically takes precedence over the data on your handheld when a conflict occurs. If you disable wireless PIM synchronization and make changes to a PIM entry in your desktop email program and on the handheld, the conflicting information on the handheld is replaced by the

94information in your desktop email program when you enable wireless PIM synchronization again. If you want to manually select how conflicts are handled, synchronize your handheld using the desktop software before you enable wireless PIM synchronization.If you use the BlackBerry Desktop Software to enable wireless calendar synchronization, you can adjust the calendar conflict resolution settings in the desktop software. For more information, refer to the BlackBerry Desktop Software Online Help.Why are some of my email messages not reconciling over the wireless network?If you are not in an area of sufficient wireless coverage, your email messages will not be reconciled over the wireless network. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you are in an area of sufficient wireless coverage and you want to initiate email reconciliation from the handheld, in the messages list, click the trackwheel. Click Reconcile Now.Can I reconcile with my personal folders?Yes. If you are a Microsoft® Exchange user, and you use personal folders, you can only reconcile email messages with personal folders using the BlackBerry Desktop Software. For more information, refer to the BlackBerry Desktop Software Online Help.Note:Even if you have enabled wireless email redirection or folder redirection on your handheld, you must use the desktop software with personal folders.Can I remotely empty the deleted messages folder on my computer?Yes. In the messages options, click Email Reconciliation. Click the trackwheel. Click Purge Deleted Items. Click Yes.To use this feature, your handheld must be integrated with an email account using the BlackBerry Enterprise Server version 3.6 or later for Microsoft® Exchange, and wireless email reconciliation must be enabled. Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.

95Phone — frequently asked questions•Why can I not make calls?•Why am I no longer receiving calls?•How do I make calls from the Home screen?•Can I use the phone when the handheld or keyboard is locked?•Can I use call forwarding?•How do I edit the phone number to which my calls are forwarded?•Can I use a TTY device with my handheld?•Can I set the phone to display frequently called numbers?•How do I stop my handheld from answering or ending calls automatically?•How do I hide my phone number in the phone?Why can I not make calls?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.Why am I no longer receiving calls?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.If you still cannot receive calls, verify that call forwarding is not enabled.How do I make calls from the Home screen?In the phone options, click General Options. Verify that the Dial From Home Screen field is set to Yes. You can make calls from this screen, but you cannot use Home screen shortcuts.Can I use the phone when the handheld or keyboard is locked?If your handheld is integrated with a corporate email account, you might be able to make calls when your handheld is locked. For more information, contact your system administrator.If you receive a call when the keyboard is locked, the keyboard unlocks when you answer the call.If you receive a call when the handheld is password-locked, you can answer the call, but your handheld remains password-locked during the call. You can perform regular phone actions, such as mute and hold. When you end the call, the handheld remains password-locked.Can I use call forwarding?Yes, if your service provider plan includes call forwarding and your SIM card is provisioned for the service. For more information, contact your service provider.How do I edit the phone number to which my calls are forwarded?To make changes to a call forwarding phone number that you have added, delete the current phone number and add a new phone number.

96Can I use a TTY device with my handheld?Yes, if your service provider supports TTY devices. The TTY device must operate at 45.45 bps, and you must insert the TTY device connector into your handheld headset jack. If you use an RJ-11 connector, you must use an adapter to connect the TTY device to your handheld.TTY is only available on some BlackBerry Wireless Handhelds.Can I set the phone to display frequently called numbers?Yes. You can set the phone to display a list of frequently or recently called numbers instead of call logs. In the phone options, click General Options. Set the Phone List View field.How do I stop my handheld from answering or ending calls automatically?To stop your handheld from answering calls automatically when you remove it from the holster, in the phone options, click General Options. Set the Auto Answer Calls field to No.To stop your handheld from ending calls automatically when you insert it in the holster, in the phone options, click General Options. Set the Auto End Calls field to No.How do I hide my phone number in the phone?In the phone options, click General Options. Set the Show My Number field to No.

97Direct Connect — frequently asked questions•Can I use the speaker by default?•Can I turn off direct connect?•Can I silence incoming direct connect calls?•How do I set my current talkgroup?•What is a group call?•What is a call alert?Can I use the speaker by default?Yes. In the phone options, click Push To Talk. Set the Speakerphone field to On.Can I turn off direct connect?Yes. You can turn off direct connect and all other data services. In the phone options, click Push To Talk. Set the Phone Only field to Yes.Can I silence incoming direct connect calls?In the phone options, click Push To Talk. Set the Silence DC Call Alerts field to Yes.How do I set my current talkgroup?In the phone options, click Push To Talk. Set the Current Talkgroup Area field. If you want to talk with group members in any service area, select Wide Area. If you want to talk with group members in your current service area, select Local Area.What is a group call?A group call is a call between members of a talkgroup. To make or receive a group call, you must be a member of the talkgroup with whom the call is being made and your service provider must support group calls.Note:All members of the talkgroup can speak or listen during a group call.What is a call alert?A call alert is a notification of an incoming direct connect call or group call.

99Browser — frequently asked questions•Why are there no browsers available on my handheld?•Can I use the BlackBerry Browser?•How do I change the browser home page?•How do I change the type of content that the browser accepts?•Can I override the character set encoding of web pages?•What is the Available Offline check box that appears when I’m adding a bookmark?•Can I view web pages that contain JavaScript or animated graphics?•Why did the web page form not submit?•How do I use the browser queue?•How do I control when scripts are run on my handheld?•With multiple browsers on my handheld, how do I connect a browser with a Home screen shortcut key?•How do I change which browser opens when I click a link in an open email message?•On my browser home page, when I hold the Escape button, the application closes. Can I change this?•What options can I set for WAP Browser security?•What options can I set for BlackBerry Browser security?Why are there no browsers available on my handheld?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.Depending on your service provider or your theme, the location and name for your handheld browsers might change.Can I use the BlackBerry Browser?Yes, if your handheld is integrated with an email account using the BlackBerry Enterprise Server version 3.5 or later for Microsoft® Exchange or the BlackBerry Enterprise Server version 2.2 or later for IBM® Lotus® Domino®. For more information on the BlackBerry Browser, contact your system administrator.How do I change the browser home page?In the browser options, click Browser Configuration. In the Home Page Address field, change the web page address. Save your changes.Depending on your service provider, you might not be able to change your home page.How do I change the type of content that the browser accepts?In the browser options, click Browser Configuration. In the Content Mode field, set the type of content that the browser accepts. Save your changes.

100Can I override the character set encoding of web pages?Yes. On a web page, click the trackwheel. Click Set Encoding. Clear the Auto mode check box. Set the Default Charset field. Click OK. The browser uses the default character set to display all web pages.What is the Available Offline check box that appears when I’m adding a bookmark?The Available Offline check box enables you to view the web page when you are not connected to the wireless network or when you are outside an area of wireless coverage. When you view the web page offline, it displays the information that was current when you last viewed the bookmark online. To change this check box, you must create the bookmark again.Can I view web pages that contain JavaScript or animated graphics?Yes. Use the BlackBerry Browser to view .html web pages that contain JavaScript or animated graphics. In the browser options, click General Properties. Select the Support JavaScript check box and set the Repeat Animations field. Save your changes.To view .html web pages containing JavaScript or animated graphics, your handheld must be integrated with an email account using the BlackBerry Enterprise Server 4.0. To view web pages with JavaScript, your handheld must be enabled for JavaScript support. The BlackBerry Browser does not support some style sheets or dynamic HTML. For more information, contact your system administrator.Why did the web page form not submit?Verify that your handheld radio is turned on and that you are in an area of sufficient wireless coverage. For more information on wireless coverage levels, refer to the printed documentation that accompanied your handheld.How do I use the browser queue?The browser queue lists all of the forms submitted when you were not within an area of sufficient wireless coverage.To view a form in the queue, in the browser options, click Offline Queues. Click a form. Click Get Link.To delete a form in the queue, click the form. Click Delete.How do I control when scripts are run on my handheld?In the browser options, click General Properties. Select the Prompt Before Running WML Scripts check box. You are prompted before browser scripts are run.With multiple browsers on my handheld, how do I connect a browser with a Home screen shortcut key?In the handheld options, click Browser. In the W hotkey configuration field, select which WAP Browser opens when you press the W key on the Home screen. In the B hotkey configuration field, select which BlackBerry Browser opens when you press the B key on the Home screen.

101You can only change these fields if you have multiple browsers for the same browser type on your handheld. Also, the shortcut keys are only available on the Home screen if, in the general phone options, the Dial From Home Screen field is set to No.How do I change which browser opens when I click a link in an open email message? In the handheld options, click Browser. Set the Default Browser Configuration to the browser to use when you click links.On my browser home page, when I hold the Escape button, the application closes. Can I change this?Yes. In the browser options, click General Properties. Select the Prompt Before Closing Browser On Escape check box. You receive a prompt before the browser closes.What options can I set for WAP Browser security?To set WAP Browser security, in the handheld options, click WTLS. In the Encryption Strength field, set the encryption level for connecting to your WAP gateway. In the Prompt for Server Trust field, set whether to prompt for WTLS connection authentications if the handheld cannot authenticate the connection automatically.What options can I set for BlackBerry Browser security?Transport Layer Security (TLS) can apply to the connection from your BlackBerry Enterprise Server to a web server, or it can apply to the entire connection from your handheld to a web server.To set BlackBerry Browser security, in the handheld options, click TLS.To apply TLS to the connection from your BlackBerry Enterprise Server to a web server, set the TLS Default field to Proxy. Set the Allow HTTPS Redirections field and the Trusted Hosts field.To apply TLS to the entire connection from your handheld to a web server, set the TLS Default field to Handheld. Set the Algorithm, Server Authentication, and Client Authentication fields.In the Algorithm field, set the type of algorithm, the encryption strength, and whether only Federal Information Processing Standards (FIPS)-approved key algorithms are supported.In the Server Authentication field, set whether to prompt about server security issues. If an item is set to False, connections are prevented if a server security issue occurs.In the Client Authentication field, set whether to prompt about client security issues. If an item is set to False, connections are prevented if a client security issue occurs.

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103Contacts — frequently asked questions•How do I add multiple contacts with the same name to my contact list?•Can I change how my contacts, tasks, or memos are displayed?•What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?•Can I clear all the categories that apply to a contact, task, or memo?•Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?•How do I know how many contacts, calendar entries, tasks, or memos I have saved?How do I add multiple contacts with the same name to my contact list?In the address book options, set the Allow Duplicate Names field to Yes.Can I change how my contacts, tasks, or memos are displayed?Yes. In the address book, tasks, or memo options, change the Sort By field.What are the User 1, User 2, User 3, and User 4 fields on the New Address screen?These fields are extra fields where you can add information for your contacts, such as birthdays or anniversaries. You can edit the name of the field for all your contacts and set up your BlackBerry Desktop Software to synchronize with the corresponding field in your desktop email program.To change the field name for a custom field, click the trackwheel. Click Change Field Name.Can I clear all the categories that apply to a contact, task, or memo?Yes. When editing the contact or memo, click the trackwheel. Click Categories. Click the trackwheel. Click Clear Selection.Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?Yes. In the address book, calendar, tasks, or memo options, set the Confirm Delete option to No.How do I know how many contacts, calendar entries, tasks, or memos I have saved?In the address book, calendar, tasks, or memo options, the Number of Entries field displays how many contacts, calendar entries, tasks, or memos are saved.

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105Calendar — frequently asked questions•Can I synchronize PIM items over the wireless network?•Are there any restrictions for using the calendar with Lotus Notes®?•How do I expand the number of hours that are shown in the calendar?•How do I change the day of the week that is shown first when viewing the calendar in Week view?•Can I remove the prompt that appears before I delete contacts, calendar entries, tasks, or memos?•How do I scroll through the calendar in each view?•How do I change how long appointments remain in the handheld calendar?•How do I know how many contacts, calendar entries, tasks, or memos I have saved?Are there any restrictions for using the calendar with Lotus Notes®?Yes. If you are a Lotus Notes® user, you cannot create appointments that span multiple days. Also, you can only edit the Subject, Location, Reminder, and Notes fields and the Mark as Private check box when editing the series for a recurring appointment or meeting. When editing a recurring meeting that you created, you can also edit the meeting participants.How do I expand the number of hours that are shown in the calendar?In the calendar options, change the Start of Day and End of Day fields.How do I change the day of the week that is shown first when viewing the calendar in Week view?In the calendar options, change the First Day Of Week field.How do I scroll through the calendar in each view?In Day view, roll the trackwheel to move through the hours in a day. Roll the trackwheel to the top of the screen to select a day in the navigation bar. Click the trackwheel to view the selected day. Hold the Alt key and roll the trackwheel to move from one day to the next.In Week view, roll the trackwheel to move vertically through the hours in a day. Hold the Alt key and roll the trackwheel to move horizontally through the days of the week.In Month view, roll the trackwheel to move horizontally through the days of the month. Hold Alt and roll the trackwheel to move vertically between weeks.In Agenda view, roll the trackwheel to move through the appointments. Hold the Alt key and roll the trackwheel to move through days.How do I change how long appointments remain in the handheld calendar?To change the number of days your handheld will keep in the calendar, in the calendar options, set the Keep Appointments field.

106Appointments in your handheld calendar that are older than the number of days that you specify in the Keep Appointments field are removed from your handheld. The appointments can be restored, however, if you set the Keep Appointments field to a longer period of time. When you increase the amount of time in this field, any appointments in your calendar during that period of time appear in your handheld calendar.

107Security — frequently asked questions•What does the Verifying Security Software dialog box mean when I restart my handheld?•How do I restore my handheld after clearing it?•How do I reduce the size of data stored on my handheld?•How do I prevent passwords from accidentally being copied to the clipboard?•How do I specify the criteria for randomly generated passwords?•Why do additional security features appear in the handheld options?•How do I prevent passwords from appearing on the screen in the password keeper?What does the Verifying Security Software dialog box mean when I restart my handheld?When this dialog box appears, the handheld is verifying that all security software is implemented properly on your handheld. The tests run automatically when your handheld restarts.How do I restore my handheld after clearing it?If your handheld is integrated with an email account using the BlackBerry Enterprise Server version 4.0, contact your system administrator to initiate enterprise activation.If you are using the BlackBerry Desktop Software, restore handheld data and services using the Backup and Restore tool. For more information, refer to the BlackBerry Desktop Software Online Help.How do I reduce the size of data stored on my handheld?To reduce the size of data stored on your handheld, enable content compression.How do I prevent passwords from accidentally being copied to the clipboard?In the password keeper options, set the Allow Clipboard Copy field to False.How do I specify the criteria for randomly generated passwords?In the password keeper options, set the password length and specify whether randomly generated passwords must contain letters, numbers, or symbols.Why do additional security features appear in the handheld options?Additional security options such as Certificate Servers, Certificates, Key Stores, S/MIME, or Memory Cleaning might be available in the handheld options. You can use these options with the Secure Multipurpose Internet Mail Extensions (S/MIME) Support Package. For more information, refer to the S/MIME Support Package User Guide Supplement.How do I prevent passwords from appearing on the screen in the password keeper?In the password keeper options, set the Show Password field to False.

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109Tips•Home screen•Searching•Options and fields•Navigating screens•Typing•Editing text•Messages•Attachments•Phone•Direct Connect•Browser•Calendar•CalculatorHome screenTo use the handheld in the dark, press the Power button.To lock the handheld, set a password. Click Lock.To lock the keyboard, on the Home screen, click Keyboard Lock. To unlock the keyboard, double-click the trackwheel.To move an icon on the Home screen, select an icon. Hold the Alt key and click the trackwheel. Click Move Application. Place the icon. Click the trackwheel.To hide an icon on the Home screen, select an icon. Hold the Alt key and click the trackwheel. Click Hide Application.To show a hidden icon on the Home screen, hold the Alt key and click the trackwheel. Click Show All. Hold the Alt key and click a crossed-out icon. Click Hide Application.To switch to another application, hold the Alt key and press the Escape button. Continue to hold the Alt key and select an application. Release the Alt key to switch to that application.To use shortcut keys to open an application from the Home screen, open the phone options. Click General Options. Change the Dial From Home Screen field to No. The shortcut keys are underlined on the Home screen. You can use these keys, but you cannot make calls from this screen.SearchingTo search for text, click the trackwheel. Click Find. Type the text.To find a contact, type the contact name or initials separated by a space.Options and fieldsTo select a check box, press the Space key. To clear the check box, press the Space key again.To change an option field, hold the Alt key. Click a value.To move to an item in a list or menu, type the first letter of the item.To clear a field, click the trackwheel. Click Clear Field.Navigating screensTo move the cursor, roll the trackwheel.

110To move the cursor in a different direction, hold the Alt key and roll the trackwheel.To exit a screen or dialog box, press the Escape button.To click an icon or menu item, roll the trackwheel to select the item. Click the trackwheel.To select multiple items or characters, hold the Shift key and roll the trackwheel.To page up or down in a list, hold the Alt key and roll the trackwheel.To move to the top of a screen, press T.To move to the bottom of a screen, press B.To move down a screen, press the Space key.To move up a screen, press the Shift key + the Space key.To move to the next item, press N.To move to the previous item, press P.TypingTo capitalize a letter, hold the letter key until the capitalized letter appears.To insert a period, press the Space key twice. The next letter is capitalized.To type the alternate character on a key, hold the Alt key and press the character key.To type a symbol, press the Symbol key. Click a symbol.To type an accented or special character, hold the letter key and roll the trackwheel.To turn on CAP lock, press the Alt key + the Right Shift key.To turn on NUM lock, press the Right Shift key + the Alt key.To turn off NUM lock or CAP lock, press the Right Shift key.To type numbers in a number field, press the number keys. You do not need to press the Alt key.To type a letter in a number field, hold the number key until the letter appears.To insert the at sign (@) and periods in an email field, press the Space key.Editing textTo select a line of text, press the Shift key and roll the trackwheel.To select text character by character, hold the Shift key and roll the trackwheel.To cancel a text selection, press the Escape button.To cut the selected text, press the Shift key + the Backspace key.To copy the selected text, press the Alt key and click the trackwheel.To paste the selected text, press the Shift key and click the trackwheel.MessagesTo open the selected message, press the Enter key.To compose a message from the messages list, press C.

111To reply to a message, press R.To forward a message, press F.To reply to all, press L.To file a message, press I.To search for text within a message, press S. To search for the next occurrence of the text, press S again.To move down a page, press the Enter key.To move up a page, press the Alt key + the Enter key.To view sent messages, in the messages list, press the Alt key + O.To view received messages, in the messages list, press the Alt key + I.To view SMS messages, in the messages list, press the Alt key + S.To view phone call logs, in the messages list, press the Alt key + P.To view direct connect call logs, in the messages list, press the Alt key + D.To view voice mail messages, in the messages list, press the Alt key + V.To move to the next unopened item, press U.To move to the next related message, press J.To move to the previous related message, press K.To mark a message as opened or unopened, press the Alt key + U.To move to the last cursor position in a received message, press G.To view the email address or PIN of a sender or a recipient, in the To or From field of a received message, select a name. Press Q. To show the display name again, press Q.To delete a selected messages, press the Delete key.AttachmentsTo switch between viewing the generated table of contents and the full content for a document attachment, press V.To switch to a different worksheet within a spreadsheet attachment, press V. Select a worksheet and press the Enter key.To change the column size, press W.To turn on or turn off column and row labels, press H.To move to a specific cell, press G.To display the contents of a specific cell, press the Space key.To pan horizontally across an image, hold the Alt key and roll the trackwheel.To zoom into an image, press I. To continue zooming into an image, hold the Left Shift key and roll the trackwheel.To zoom out of an image, press O. To continue zooming out of an image, hold the Left Shift key and roll the trackwheel.To zoom to the original image size, press W.

112To rotate an image, press R.PhoneTo open the phone, press the Space key.To end a call, hold the Escape button.To call a selected name or phone number, press the Enter key.To call a speed dial number, hold the assigned letter key.To type an extension, press the Alt key + the 8 key. Type the extension number.To dial the last number that you typed, press the Space key + the Enter key.To call your voice mail access number, hold 1.To type letters in phone numbers, hold the Alt key and type letters.To mute a call, click the trackwheel. Click Mute. To turn mute off, click the trackwheel. Click Turn Mute Off.To change the volume during a call, roll the trackwheel.To switch between the speaker and earpiece during a call, press the Symbol key.To move to the top of the Phone screen while viewing the list of contacts, press the Space key.To insert a wait when typing a phone number, press B.To insert a pause when typing a phone number, press N.Direct ConnectTo talk to a selected contact or group using direct connect, hold the Push To Talk button and speak.To listen to a contact or group during a call, release the Push To Talk button.To alert a selected contact or group, click the trackwheel. Click Alert.If your handheld has a speaker, to switch between the speaker and earpiece during a call, press the Symbol key.BrowserTo return to the last page that you viewed, press the Escape button.To insert a period in the Go To dialog box, press the Space key.To insert a slash mark (/) in the Go To dialog box, press the Shift key + the Space key.To go to the home page, press H. To edit a web address in the Go To dialog box, hold the Alt key and roll the trackwheel. Select an address. Edit the text. Click the trackwheel.To open the bookmarks screen, press K.To add a bookmark, press A. To refresh a web page, press R.To search for a word on a page, press F. To find the next instance of a word on a page, press the Alt key + F. To view the history, press I.

113To move to the next page in the history, press N.To move to the previous page in the history, press the Delete key.To view, copy, or send the address for a link, press L.To view, copy, or send the address for a page, press P.To view more images, press M.To view all images, press Q.To open the browser options, press O.To move down a page, press the Space key.To move up a page, press the Shift key + the Space key.To save a web page to the messages list, press S.To stop a web page from loading, press the Escape button.To move to a specific web page, press G.To move between full-screen mode and normal mode, press U.To move the browser to the background to use another application, press D.To close the browser, hold the Escape button.CalendarFor these tips to work in Day view, in the calendar options, set the Enable Quick Entry field to No.To change to Agenda view, press A.To change to Day view, press D.To change to Week view, press W.To change to Month view, press M.To move to the current date, press T.To move to a specific date, press G.To create an appointment, press C.To move to the next day, week, or month, press the Space key.To move to the previous day, week, or month, press the Shift key + the Space key.To move the cursor horizontally in Week view, hold the Alt key and roll the trackwheel.To move the cursor vertically in Month view, hold the Alt key and roll the trackwheel.CalculatorTo add, press I.To subtract, press U.To multiply, press A.To divide, press G.To clear the screen, press Y.To clear the last entry, press T.To find the square root, press V.To use the percent function, press B.To add a number to the memory, type the number and press L.

114To recall the memory, press J.To replace the memory, type a number and press K.To clear the memory, press H.To scroll vertically, hold the Alt key and roll the trackwheel.To display the result of your calculation, press the Enter key.

115Legal notice© 2004 Research In Motion Limited. All rights reserved. The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited. RIM, Research In Motion, 'Always On, Always Connected' and BlackBerry are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries.Microsoft and Outlook are registered trademarks of Microsoft Corporation in the United States and/or other countries. IBM, Lotus, Domino, and Lotus Notes are trademarks of IBM in the United States. All other brands, product names, company names, trademarks, and service marks are the properties of their respective owners.The BlackBerry handheld and/or associated software are protected by copyright, international treaties, and various patents, including one or more of the following U.S. patents: 6,278,442; 6,271,605; 6,219,694; 6,075,470; 6,073,318; D445,428; D433,460; D416,256. Other patents are registered or pending in various countries around the world. Visit www.rim.com/patents.shtml for a current listing of applicable patents.This document is provided “as is” and Research In Motion Limited (RIM) assumes no responsibility for any typographical, technical, or other inaccuracies in this document. RIM reserves the right to periodically change information that is contained in this document; however, RIM makes no commitment to provide any such changes, updates, enhancements, or other additions to this document to you in a timely manner or at all. RIM MAKES NO REPRESENTATIONS, WARRANTIES, CONDITIONS, OR COVENANTS, EITHER EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, MERCHANTABILITY, DURABILITY, TITLE, OR RELATED TO THE PERFORMANCE OR NON-PERFORMANCE OF ANY SOFTWARE REFERENCED HEREIN, OR PERFORMANCE OF ANY SERVICES REFERENCED HEREIN). IN CONNECTION WITH YOUR USE OF THIS DOCUMENTATION, NEITHER RIM NOR ITS AFFILIATED COMPANIES AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, OR CONSULTANTS SHALL BE LIABLE TO YOU FOR ANY DAMAGES WHATSOEVER BE THEY DIRECT, ECONOMIC, COMMERCIAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, OR INDIRECT DAMAGES, EVEN IF RIM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS REVENUE OR EARNINGS, LOST DATA, DAMAGES CAUSED BY DELAYS, LOST PROFITS, OR A FAILURE TO REALIZE EXPECTED SAVINGS.This document might contain references to third-party sources of information and/or third-party web sites (“Third-Party Information”). RIM does not control, and is not responsible for, any Third-Party Information, including, without limitation, the content, accuracy, copyright compliance, legality, decency, links, or any other aspect of Third-Party Information. The inclusion of Third-Party Information in this document does not imply endorsement by RIM of the third party in any way. Any dealings with third parties, including, without limitation, compliance with applicable licenses, and terms and conditions are solely between you and the third party. RIM shall not be responsible or liable for any part of such dealings.

116You are solely responsible for the selection, implementation, and performance of any third-party applications that you use with the handheld or desktop software. Research In Motion does not in any way endorse or guarantee the security, compatibility, performance, or trustworthiness of any third-party application and shall have no liability to you or any third-party for issues arising from such third-party applications.

117IndexAacceptmeeting invitation, 46service books, 77accessibility, default volume, 31activation, enterprise, 5addingapplications, 39call forwarding number, 30call notes, 29contacts, 41contacts from attachments, 19contacts to messages, 7display language, 63email signature, 9meeting invitees, 47members to mailing lists, 41multiple contacts to filters, 10pauses and waits, 42ring tones, 39, 40See also creatingaddress bookcustomizable fields, 103managing remote search results, 43searching remote, 42updating contacts from attachments, 19See also contactsaddress book attachmentsabout, 19adding, 7opening, 19addressesimage, 36link, 36web page, 36alarmfrequently asked questions, 53notification, 53reminders and power off, 65setting, 53setting date and time in, 57silencing, 53snooze, 53turning off, 53volume, 53weekend notification, 53alertsabout, 97answering, 34making, 33queuing, 34alpha-dialing, 28answeringalerts, 34calls, 28direct connect calls, 33applicationsadding, 39deleting, 39downloading, 39frequently asked questions, 40switching, 109third-party and data transmission, 72viewing details, 39viewing list, 39appointmentschanging, 46deleting, 46number of, 103opening, 46recurring, 45scheduling, 45scheduling quickly, 45area codes, setting default, 30

118attachmentsadding contacts from, 19opening, 19tips, 111updating contacts from, 19See also file attachments; address book attachments; imagesAutoTextcreating entries, 25deleting entries, 25editing entries, 25example, 25inserting macros, 26specified case and smartcase, 25using, 25viewing entries, 25available features, 79Bbacklightadjusting brightness, 61using, 61backupabout, 23type of handheld data backed up, 23batteryabout, 65extending life, 65keeping charged, 65level, 65book icon, See service booksbookmarksadding folders, 37available offline, 100changing, 37creating, 37deleting, 37moving, 37organizing, 37renaming folders, 37BrickBreakerpaddle speed, 75playing, 75tips, 75browserabout, 35changing content type, 99changing home page, 99clearing cache, 37closing, 36controlling scripts, 100frequently asked questions, 99hiding, 36home page, 35JavaScript support, 100navigating, 35receiving content from web applications, 39requirements for using, 99sending images, 36sending links, 36sending web page address, 36tips, 112using queue, 100viewing history, 35viewing images, 36See also web pagesbrowser pushabout, 39enabling, 40notification options, 39Ccache, browser, 37calculatorconverting measurements, 55memory, 55tips, 113

119calendarabout, 45changing default reminder length, 46changing first day of week, 105changing views, 45default view, 45expand hours shown, 105frequently asked questions, 105navigating, 105reminders and power off, 65restrictions for Lotus Notes users, 105scheduling appointments, 45scheduling appointments quickly, 45scheduling meetings, 46setting notification for, 59synchronizing, 21tips, 113today, 45view agenda, 45view day, 45view month, 45view week, 45viewing next or previous, 45viewing specific date, 45call forwardingadding forward number, 30changing forward number, 95deleting forward number, 30requirements for using, 95setting, 29call logsadding notes, 29deleting notes, 29editing notes, 29forwarding notes, 29using, 29call waitingsetting, 30calls alternating between, 28answering, 28answering alerts, 34answering direct connect, 33answering group calls, 34default volume, 31dialing using letters, 28direct connect, 33emergency, 27ending, 27, 28hold, 28ignoring, 28logging, 29making, 27making from Home screen, 95making three-way, 28making to talkgroup, 33making using speed dial, 27mute, 28reset timers, 32setting notification for, 59smart dialing, 30TTY, 31using speaker, 28See also phonecategoriesabout, 41, 49, 51applying, 42, 50, 51clearing all, 103creating, 42, 49, 51deleting, 42, 50, 51viewing contacts by, 42viewing memos by, 51viewing tasks by, 50

120changingappointments, 46bookmarks, 37browser content type, 99browser home page, 99calendar views, 45date, 57default calendar reminder, 46email messages, 8first day of week in calendar, 105handheld password, 69mailing list members, 41meeting invitees, 47meetings, 46message recipients, 8message status, 8PIN messages, 8task status, 49time, 57See also editing; settingcharging battery, 65checking voice mail, 28clearingall categories, 103browser cache, 37fields, 109handheld data, 72conflicts, with mailbox data, 93contactsadding, 41adding from company address book, 42adding to messages, 7alerting, 33allowing duplicate, 103applying categories, 42assigning speed dial, 29calling, 27categories, 41clearing all categories, 103creating categories, 42deleting, 41deleting categories, 42editing, 41frequently asked questions, 103managing remote search results, 43number of, 103searching in remote address book, 42sorting, 103synchronizing, 21viewing, 41viewing by category, 42See also address bookcontent compressionabout, 70enabling, 70content protectionabout, 70enabling, 70converting measurements, 55copyingpasswords, 72text, 25corporate extension dialing, setting, 31country codes, setting default, 30

121creatingAutoText entries, 25bookmarks, 37categories, 42, 49, 51email filters, 10email filters quickly, 10email messages, 7generic email filters, 84links, 82mailing lists, 41PIN messages, 13profiles, 59random passwords, 71tasks, 49See also addingcursor speed, setting, 26customizing, See settingcutting text, 25Ddate, setting, 57decline meeting invitation, 46defaultlength of calendar reminder, 46profiles, 59deleted items, emptying folder, 94deletingappointments, 46AutoText entries, 25bookmarks, 37call forwarding number, 30call notes, 29categories, 42, 50, 51contacts, 41downloaded ring tones, 59email filters, 10email messages, 8email reconciliation, 21images, 37mailing lists, 41meetings, 46memos, 51multiple messages, 8original text from reply, 8over the wireless network, 21password keeper passwords, 72PIN messages, 8prior messages, 8profiles, 59remote address book search results, 43saved searches, 17service books, 77SMS messages, 15speed dial, 29tasks, 49theme, 62third-party applications, 39See also removingdelivery confirmationfor email messages, 82for PIN messages, 82dialingadd pause, 42add wait, 42using letters, 28

122direct connectanswering alerts, 34answering calls, 33answering group calls, 34calling talkgroup, 33finding number, 33frequently asked questions, 97joining talkgroup, 33making calls, 33queuing alerts, 34reset timers, 34silencing incoming calls, 97speakerphone, 97tips, 112turning off, 97disablingalarm, 53email filters, 10handheld password, 69displaylanguage, 63options, 61distribution lists, See mailing listsdownloadingapplications, 39frequently asked questions, 40preview ring tones, 40ring tones, 39draft messages, saving, 7EeditingAutoText entries, 25call notes, 29contacts, 41email filters, 10mailing lists, 41memos, 51password keeper passwords, 72profiles, 59saved searches, 17speed dial, 29task status, 49tips, 110See also setting, changingemail filtersabout, 9adding multiple contacts, 10based on sender, 10based on subject, 10creating, 10creating generic, 84creating quickly, 10frequently asked questions, 84managing, 10order of, 10

123email messagesadding contacts, 7adding signature, 9changing, 8deleting, 8delivery confirmation, 82filing, 8, 83filtering, 84forwarding, 8frequently asked questions, 81from a specific service, 7opening, 7redirecting from folders, 10, 84, 94replying, 8requirements for filing, 83resending, 8restricting, 84saving, 8saving sent, 9sending, 7sending images in, 36sending links in, 36sending web page addresses in, 36setting importance, 7stop forwarding, 85stop from sending, 82viewing filed, 8viewing longer subject line, 83See also messagesemail reconciliationabout, 21deleted messages, 21handling conflicts, 93over the wireless network, 21requirements for using, 93with personal folders, 94email redirectionfrequently asked questions, 82redirecting from folders, 10, 84, 94email signatureabout, 9adding, 9emergency calls, making, 27emptying deleted items folder, 94enablingalarm snooze, 53browser push, 40content compression, 70content protection, 70email filters, 10handheld password, 69encryption keysabout, 71regenerating, 71endingcalls, 27, 28direct connect calls, 33enterprise activation, 5escalating volume, 60extending battery life, 65Ffile attachmentsabout, 19changing display of, 90file information, 90frequently asked questions, 89images, 19increasing detail in images, 20memory use, 90navigating, 19opening, 19opening table of contents, 19paning images, 20password protected, 89receiving more of long attachments, 90requirements for viewing, 89retrieving embedded content, 19rotating images, 20searching within, 90showing tracked changes, 91skipped content, 91supported file formats, 19viewing spreadsheet cells, 90zooming images, 20filing email messages, 8, 83filters, See email filters

124findingdirect connect number, 33phone number, 27PIN, 13SMS number, 15software version, 79firewall, 72folder redirection, setting, 10foldersadding for bookmarks, 37available for email redirection, 84changing, 84collapsing, 8, 37expanding, 8, 37redirecting email from, 10, 94redirecting sent items, 11renaming for bookmarks, 37viewing filed messages, 8font, setting, 61forwardingcall notes, 29calls, 29email messages, 8PIN messages, 8frequently asked questionsalarm, 53applications, 40automatic wireless backup, 23browser, 99calendar, 105contacts, 103direct connect, 97downloading, 40email and PIN messages, 81email filters, 84email redirection, 82file attachments, 89memos, 51phone, 95security, 107SMS messages, 87synchronization, 93tasks, 50typing, 26full content, opening, 19Ggenerating new encryption keys, 71getting started, 5group call, answer, 34group callsabout, 97groups, See mailing listsHhandheldactivating over wireless network, 5backing up data, 23changing folders on, 84resetting, 65restoring, 23silencing, 59turning off automatically, 65turning on automatically, 65

125handheld databacked up during wireless backup, 23clearing, 72reducing size, 107restoring, 107handheld passwordabout, 69changing, 69disabling, 69setting, 69hidingapplications, 109browser, 36phone number, 96tracked changes in attachments, 91high importance, setting, 7holding calls, 28home page, viewing, 35Iignoring calls, 28imagesaddress, 36copying addresses, 36deleting, 37opening, 19, 37saving, 36sending from browser, 36showing placeholders on web pages, 36viewing in browser, 36importance, setting, 7increasing detail in images, 20inserting macros in AutoText entries, 26invitation, responding to, 46Jjoining, talkgroup, 33Kkey rate, setting, 26key tones, enabling, 26keyboard lock, 70keys, encryption, 71Llanguageadding, 63removing, 63setting, 63light, 61links address, 36copying addresses, 36creating, 82sending from browser, 36using, 82loading programs, 40lockinghandheld, 70keyboard, 70logging calls, 29Mmailboxadd out of office reply from handheld, 9conflicts, 93mailing listsadding members, 41changing members, 41creating, 41deleting, 41deleting members, 41editing, 41viewing, 41viewing members, 41makingcall alerts, 33calls, 27emergency calls, 27three-way calls, 28marking messages opened and unopened, 8measurements, converting, 55

126meetingschanging, 46changing attendees, 47deleting, 46inviting attendees, 47number of, 103opening, 46recurring, 46removing attendees, 47requirements for creating, 93responding to invitations, 46scheduling, 46memory, changing cache size, 90memosapplying categories, 51categories, 51clearing all categories, 103creating categories, 51deleting, 51deleting categories, 51editing, 51number of, 103synchronizing, 21viewing, 51viewing by category, 51writing, 51messagesdeleting, 83, 87deleting multiple, 8different icons, 83marking opened, 8marking unopened, 8preloaded on handheld, 82receiving more of long messages, 82saving draft, 7searching, 17searching by recipient, 17searching by sender, 17searching by subject, 17setting notification for, 59setting search criteria, 17tips, 110movingbookmarks, 37email filter position, 10speed dial contact, 29muting calls, 28Nnavigatingbrowser, 35calendar, 105file attachments, 19tips, 109notification profiles, See profilesnotification, for browser push, 39numbersfinding direct connect, 33finding phone, 27finding PIN, 13finding SMS, 15Oopeningaddress book attachments, 19appointments, 46email messages, 7file attachments, 19images, 19, 36, 37meetings, 46PIN messages, 7SMS messages, 15tasks, 49See also viewingorder, filters, 10organizing bookmarks, 37out of office replyabout, 9disabling automatically, 9setting, 9owner information, setting, 73Ppaning images, 20

127password keeperabout, 71changing password, 72copying passwords, 72deleting passwords, 72editing passwords, 72options, 107viewing passwords, 72password protected attachments, 89passwordscopying, 72creating random, 71displaying in password keeper, 107keeping, 71preventing copying, 107random, 107storing, 71See also handheld passwordpasting text, 25pause, adding, 42personal folders, reconciling with, 94personal identification number, See PINphoneassigning speed dial, 29call waiting, 30calling corporations, 31checking voice mail, 28dialing using letters, 28finding number, 27forwarding calls, 29frequently asked questions, 95hiding phone number, 96set default country and area codes, 30smart dialing, 30tips, 112TTY, 31using other applications, 28using speed dial, 27using when handheld is locked, 95voice mail, 31volume, 28See also callsphone calls, See callsPIN messagesabout, 13adding contacts, 7changing, 8deleting, 8delivery confirmation, 82forwarding, 8frequently asked questions, 81opening, 7replying, 8resending, 8saving, 8sending, 13set as high priority, 83setting importance, 7viewing longer subject line, 83See also messagesPIN, finding, 13powerabout, 65turning off, 65turning off automatically, 65turning on automatically, 65preview ring tones, 40priority of messages, setting, 7profilesabout, 59alarm, 53creating, 59deleting, 59editing, 59enabling, 59escalating volume, 60See also ring tonesprograms, loading, 40protecting handheld content, 70Rrecalling saved searches, 17recipient, searching by, 17recurring appointments, See appointmentsrecurring meetings, See meetingsredirecting email, 10, 84reducing data size, 70, 107

128refreshing web pages, 36registering with the wireless network, 67reminderscalendar, 46power off, 65remote address book search, 42removingdisplay language, 63meeting invitees, 47See also deletingreplyingdeleting original text, 8email messages, 8PIN messages, 8requirementsbrowser, 99call forwarding, 95email reconciliation, 93filing email messages, 83TTY, 96viewing file attachments, 89wireless PIM synchronization, 93resendingemail messages, 8PIN messages, 8resettingcall timers, 32direct connect call timers, 34handheld, 65restoringabout, 23deleted service books, 77handheld, 107handheld data, 23ring tonesadding, 39, 40deleting, 59downloading, 39listening, 59previewing, 40showing, 59testing, 59See also profilesrotating images, 20Ssavingdraft messages, 7email messages, 8images, 36PIN messages, 8searches, 17sent email messages, 9SMS messages, 15web page requests, 37web pages, 37schedulingappointments, 45appointments quickly, 45meetings, 46screenhome screen background, 61lighting, 61options, 61saver, 61scrollinghorizontally in attachments, 19in opposite direction, 110through calendar views, 105search criteria, setting, 17searchesdeleting saved, 17editing saved, 17recalling saved, 17saving, 17viewing last, 17viewing saved, 17searchingabout, 17across the handheld, 17by recipient, 17by sender, 17by subject, 17remote address book, 42set search criteria, 17tips, 109within attachments, 90

129securityadditional features, 107Certificate Servers, 107Certificates, 107changing handheld password, 69content compression, 70content protection, 70disabling handheld password, 69encryption keys, 71firewall settings, 72frequently asked questions, 107Key Stores, 107locking handheld, 70Memory Cleaning, 107password keeper, 71regenerating encryption keys, 71S/MIME, 107self tests, 72, 107storing passwords, 71third-party applications, 72TLS, 37verify software, 72WTLS, 37sender, searching by, 17sendingaddress book attachments, 7email messages, 7email messages from a specific service, 7images in email messages, 36links in email messages, 36PIN messages, 13web page addresses, 36sent itemsredirecting to handheld, 11saving, 9viewing, 8service booksabout, 77accepting, 77deleting, 77receiving, 77restoring deleted, 77viewing, 77service, sending messages from specific, 7settingalarm, 53alarm volume, 53call waiting, 30cursor speed, 26date, 57default volume for calls, 31folder redirection, 10font, 61handheld password, 69, 70home screen background, 61importance level of messages, 7language, 63out of office reply from handheld, 9owner information, 73profiles, 59screen saver, 61search criteria, 17talkgroup area, 97theme, 62time, 57TLS, 101TTY, 31voice mail options, 31WTLS, 101See also editing; changingshort message service, See SMS messagesshowingapplications, 109tracked changes, 91silencingalarm, 53handheld, 59incoming direct connect calls, 97skipped content, 91smart dialingabout, 30corporate extension dialing, 31default area code, 30default country code, 30smartcase, definition, 25

130SMS messagesabout, 15finding number, 15frequently asked questions, 87managing, 15opening, 15options, 87See also messagessnoozeenabling, 53using, 53software version, 79sounds, See profilesspeakerusing by default, 97using during calls, 28specified case, definition, 25speed dialassign letters, 29assigning to contact, 29deleting, 29editing, 29moving contact, 29using, 27viewing list, 29spreadsheet attachment, 90subjectsearching by, 17viewing more of, 83switching tasks, 109synchronizationfrequently asked questions, 93over the wireless network, 22synchronizingcalendar, 21contacts, 21email, See email reconciliationmemos, 21tasks, 21Ttable of contents, opening for file attachments, 19talkgrouparea, 97calling, 33joining, 33setting current, 97task switcher, 109tasks applying categories, 50categories, 49changing status of, 49clearing all categories, 103creating, 49creating categories, 49deleting, 49deleting categories, 50frequently asked questions, 50number of, 103opening, 49setting notification for, 59switching, 109synchronizing, 21viewing by category, 50text cutting or copying, 25pasting, 25tips for editing, 110text telephone, See TTYthemedeleting, 62setting, 62third-party applications, 72three-way calls, 28time, setting, 57timers, resetting, 32, 34

131tips for attachments, 111for calculator, 113for calendar, 113for changing options, 109for clearing fields, 109for direct connect, 112for editing text, 110for messages, 110for navigating screens, 109for searching, 109for typing, 25, 110for using the browser, 112for using the phone, 112home screen shortcuts, 26on Home screen, 109TLS about, 37setting, 101tracked changes, viewing, 91transport layer security, See TLSTTY about, 31requirements for using, 96setting, 31tunes, See ring tones; profilesturning offalarm, 53handheld automatically, 65wireless radio, 67turning onhandheld automatically, 65wireless radio, 67typingCAP lock, 25copy text, 25cut text, 25enabling tones, 26frequently asked questions, 26home screen shortcuts, 26NUM lock, 25paste text, 25setting cursor speed, 26tips, 25, 110using AutoText, 25Uunlockinghandheld, 70keyboard, 70user-defined fields, 103Vversion, software, 79viewingapplication details, 39AutoText entries, 25by category, 42, 50, 51contacts, 41email filters, 10filed messages, 8list of applications, 39mailing lists, 41memos, 51next and previous web pages, 35password keeper passwords, 72saved searches, 17sent items, 8service books, 77specific date in calendar, 45speed dial list, 29spreadsheets, 20table of contents of file attachments, 19terms of last search, 17See also opening

132voice mailchecking, 28setting options, 31volumeadjusting for phone, 28alarm, 53escalating, 60setting default for calls, 31Wwait, adding, 42web pagesaddress, 36animated graphics, 100canceling requests, 35copying addresses, 36opening, 35refreshing, 36saving, 37saving requests, 37sending addresses, 36setting notification for, 59showing placeholders, 36submitting forms, 100viewing home page, 35viewing next and previous, 35See also browserwirelessbackup, 23email reconciliation, 21restore, 23wireless network, registering with, 67wireless PIM synchronizationabout, 21requirements, 93setting, 22wireless radioturning off, 67turning on, 67wireless transport layer security, See WTLSworksheet, selecting in attachments, 20WTLS about, 37setting, 101Zzooming images, 20

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