Bernafon F2BTE01 Wireless Hearing Instrument User Manual

Bernafon AG Wireless Hearing Instrument

User Manual

ACRIVA 9ACRIVA 7Nano BTENano RITEBehind-the-ear hearing instrumentsINSTRUCTIONSFOR USE
3TABLE OF CONTENTSGeneral Warnings and Safety Guidelines 7Introduction 13Acriva Nano BTE with Spira Flex Thin Tube System 14Acriva Nano BTE with Earhook 15Ear Piece Overview for Nano BTE 16Acriva Nano RITE with Speaker Unit 17Ear Piece Overview for Nano RITE 18Placement 20Operating Your Instruments 26Changing the Volume Level 27Changing Programs 29Muting 30Telecoil Function (for Nano RITE only) 31Telephone Use (for Nano RITE only) 32Changing the Battery 34Data Logging and Learning 36Operating the Hearing Instruments with the Optional RC-P Remote Control 37
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5Operating the Hearing Instruments with the Optional SoundGate Communication Device 38Instrument Care 40Using Your Hearing Instruments 58Tips for Communicating with Hearing Impaired People 62Your Hearing Instrument Conguration 64Accessories 67Environmental Protection 68Product Approval, Markings and Compliance 69Cell Phone and Hearing Instrument Compatibility 71International Warranty 73Common Problems and Solutions 74Information for the Hearing Care Professional 80Compliance with Requirements for Europe 82Compliance with Radio Communications Requirements for the USA and Canada 84Information and Explanation of Symbols 86Service 90
6Congratulations on the purchase of your new Bernafon hearing instruments. The amplication of sound provided by your hearing instruments was adjusted by your hearing care professional to the needs of your individual hearing loss. With a little practice, you will soon be on your way to better hearing.Please read the entire contents of this booklet before using your hearing instruments. It contains instructions and important information about the use and handling of your hearing instruments and batteries.
7General Warnings and Safety GuidelinesHearing instruments and batteries can be dangerous if swallowed or improperly used. Such actions can result in severe injury, permanent hearing loss or even fatality.Familiarize yourself completely with the following general warnings before using your hearing instru-ments.Hazard WarningsNever allow others to wear your hearing instruments, because they are adjustedfor your hearing requirements and maypermanently damage another person’s hearing.A slap to your ear while wearing the instrument could be harmful. Avoid wear-ing your hearing instrument while playing contact sports (e.g. rugby, football, etc.).
8Hearing instruments, their parts and batteries should be kept out of reach of infants, children and anyone who might swallow these items or otherwise cause themselves injury.Discard batteries and keep them out of sight of infants, small children, persons of mental incapacity or pets.Clean your hearing instruments and their parts on a regular basis as recommended. Micro-organ isms from unclean instruments may cause skin irritations.Be careful with leaking battery liquid, as it is a hazardous substance.Never try to recharge non-rechargeable batteries.Never change the battery or adjust the controls of the hearing instrument in front of infants, small children and persons of mental incapacity.
9Be aware of the possibility that your instruments may stop functioning without notice. Keep this in mind while you circulate in trafc or otherwise depend on warning sounds.Trafc or other warning sounds may also be reduced in level by a directional microphone when these sounds are coming from behind you.Remove your instruments before applying aftershave, hairspray, oils, perfume, mosquito repellent, lotions, etc. Allow the product to dry before wearing your instruments.
10Warning to Hearing Care Professional and UserSpecial care should be taken when tting and using a hearing instrument with maximum sound pressure capability in excess of a maximum of 132 dB SPL (IEC 60318-4) since there may be a risk of impairing the remaining hearing of the hearing instrument user.
11Safety Information ·Hearing instruments should be used only as directed and adjusted by your trained hearing care professional. Misuse or improper adjust-ments can result in sudden and permanent hearing loss. ·Hearing instruments will not restore normal hearing or prevent hearing loss resulting from organic conditions. ·Never put your hearing instrument or batteries in your mouth, they could easily be swallowed. ·Keep batteries away from medications. Batteries are easily mistaken for pills. ·In case a battery or hearing instrument is swallowed, see a doctor immediately. ·Be aware that use of a hearing instrument may cause excess ear wax to build up in the ear canal which may require removal by a trained medical professional. ·In rare cases, a hearing instrument or earmold may cause a discharge from the ear or allergic reaction. See a physician immediately if these conditions occur. ·An earmold is a custom-made product. If you experience discomfort or irritation of your ear, please see your hearing care professional immediately for modication of the earmold.
12 ·Never insert cleaning tools into the sound outlet or microphone inlet. This could damage the hearing instruments. ·Do not expose hearing instruments to extreme heat by leaving them in the car, near a radiator, etc. ·Do not wear your hearing instrument while swim-ming, snorkeling or diving, as it is not designed for such activities. ·Do not immerse your hearing instrument in water or other liquids. ·It is recommended to remove your hearing instruments before sleeping. ·Protect your instruments by keeping them in the case when you are not wearing them.
13The following instruments are covered in these instructions:Acriva Nano BTE Acriva Nano RITEAR9 N AR9 NRAR7 N AR7 NRIntroductionAcriva Nano BTE instruments are available either with earhooks or Spira Flex thin tubes. CN_ILLU_NR_InstrumentwithSpeaker_BW_HIAcriva Nano RITE instruments are available either with M- or P-Speaker. Bernafon nano BTE IFUVR_ILU_nanoBTEwithSpira_BW_HI
14Acriva Nano BTE with Spira Flex Thin Tube SystemBernafon nano BTE IFUVR_ILU_nanoBTEwithSpira_BW_HI2a81765421 Push button2 Microphone2a Second microphone3 Adapter4 Spira Flex thin tube5 Sound outlet6 Dome7 Concha clip8 Battery door3
15Acriva Nano BTE with EarhookBernafon nano BTE IFUVR_ILU_nanoBTEwithHook_BW_HI2a15421 Push button2 Microphone2a Second microphone3 Earhook4 Sound outlet5 Battery door3
16145321 Canal2 Sound outlet3 Tubing4 Helix5 VentEarmold (Used with Earhook) Ear Piece Overview for Nano BTEDomes, custom molds and earmolds are ear pieces used to secure the sound tube in your ear canal and to protect the sound outlet (2) from wax. Domes Used with Spira Flex Thin Tube OpenDomeTulipDomeDome,Large VentDome,Small VentPower Domeqqqqq2q Earmold2 2 2 2
171 Push button2 Microphone2a Second microphone3 Connector plug4 Wire5 Left/right indicator 6 Speaker 7 Speaker unit size marking 8 Battery door 9 Ear grip10 NoWax lterAcriva Nano RITE with Speaker UnitCN_ILLU_NR_InstrumentwithSpeaker_BW_HI24582a3791016
18Domes, custom molds (Micro Mold and Lite Tip) and Power Molds are ear pieces used to secure the speaker in your ear canal and to protect the sound outlet (20) from wax. The custom molds have a marking (21) (red = right; blue = left). The marking should point upwards in the ear canal. The removal cord (22) is for easy removal.Open Dome Power Dome Tulip DomeCustom mold (Micro Mold, Lite Tip)Power Mold21202220Ear Piece Overview for Nano RITE20 20CN_ILLU_NR_PowerMoldPowerDome_BW_HI20qqqq q
19Left/Right Ear MarkingA color marking inside the battery door can help you to distinguish between the left and right instruments. Red = right; Blue = leftBernafon nano BTE IFUVR_ILU_Left-rightEarMarkingNanoBTE_BW_HI
20It takes patience and practice to insert your ear piece correctly. If you have difculty, please consult your hearing care professional.Inserting Your Nano BTE with an Earmold ·Hold the earmold by the tubing so that the helix part is pointing straight up and the canal part is pointing at the ear canal entrance. ·Insert the canal part into your ear canal, twisting slightly to ease the helix portion into place. It may help to pull the ear lobe down with the other hand, or pull the top of the ear back and up.PlacementBernafon nano BTE IFUVR_ILU_InsertingNanoBTEhook1_BW_HI
21 ·Run your index nger down the skin just in front of your ear. If you can touch the helix part of the earmold, it is not inserted correctly. Gently push it behind the fold of your ear. ·Lift the hearing instrument into place behind your ear. Be careful not to twist the tubing.Removing Your Nano BTE and Earmold ·Lift the instrument from your ear rst. ·Push the back of your ear with your thumb to loosen the helix part of the earmold, then use your index nger to remove it. ·Grasp the helix part of the earmold and twist it forwards. ·Gently pull the earmold straight out of the ear, holding on to the helix part of the mold.Bernafon nano BTE IFUVR_ILU_InsertingNanoBTEhook2_BW_HIDo not remove the earmold by pulling on the hearing instrument. This could disconnect the instrument from the earmold or damage the tubing.
22Inserting Your Nano BTE with a Spira Flex Thin TubePractice inserting your thin tube correctly. ·First, position the hearing instrument behind your ear. ·Grasp the bend of the thin tube and gently push the dome into your ear canal until the tube rests against the side of your head. ·Push the ear grip into the bowl of your ear. ·If the thin tube is sticking out from your ear, insert the dome further. If the ear grip is sticking out, it has not been positioned correctly.Bernafon nano BTE IFUVR_ILU_InsertingNanoBTEspira1_BW_HIBernafon nano BTE IFUVR_ILU_InsertingNanoBTEspira2_BW_HIBernafon nano BTE IFUVR_ILU_InsertingNanoBTEspira3_BW_HI
23Removing Your Nano BTE and Spira Flex Thin Tube ·Grasp the bend of the thin tube and gently pull the tube and dome out of your ear. ·Lift the instrument from behind your ear.Do not remove the thin tube and dome by pulling on the hearing instrument. This might disconnect the instrument from the thin tube.
24Inserting Your Nano RITE with a Speaker ·Look for the side marking: left = blue; right = red. ·Make sure the dome is pushed rmly onto the speaker. ·Position the hearing instrument behind your ear. ·Grasp the speaker between your thumb and index nger. The dome or custom mold should point towards the ear canal opening. ·Gently push the speaker into your ear canal, until the wire sits ush against the side of your head. ·If you have an ear grip attached to the speaker, gently push it into your ear as shown. ·When looking in the mirror the speaker should be difcult to see.
25Never insert the speaker in the ear canal without the dome attached. Do not force the speaker too deeply into your ear canal. Do not apply any lubrication to the ear piece as this may damage the speaker.Removing Your Nano RITE with a Speaker To remove the speaker, grasp the wire between your thumb and index nger. Do not pull on the ear grip. Gently pull the speaker out of your ear.If the dome is not correctly attached and falls off in the ear canal, please see your medical practitioner.Do not remove by pulling on the hearing instrument, as the speaker may be damaged at the connector.
26To Turn the Instrument ONClose the battery door completely. The hearing instrument will emit one long beep when it starts up. To Turn the Instrument OFFOpen the battery door slightly until a click is felt.Operating Your Instruments (ON/OFF)Never force the battery door open or closed.Bernafon nano BTE IFUVR_ILU_OnOffFunctionNanoBTE_BW_HIClick “ON” Click “OFF”
27The instrument automatically adjusts the volume to the changing sound environment. If you desire to manipulate the volume yourself, your hearing care professional can program the push button to be used as a volume control. Please see page 65 to see how this has been congured for your hearing instruments. You may also use the optional RC-P remote control or the SoundGate communication device for this purpose. Please follow the detailed directions in the Instructions for Use included with these devices. Your hearing instruments will emit a click to conrm that a volume change has been made and then will beep to inform you when the maximum or minimum volume has been reached.Changing the Volume Level
28Your instrument automatically returns to a preset loudness level when it starts, the battery is low, or when the program is changed. If you nd that the loudness of your hearing instrument is not adequate, your hearing care professional may need to adjust your hearing instrument settings.
29Your hearing instrument can be congured with up to 4 listening programs (optional). Please see page 64 to nd out which programs have been cong-ured for your hearing instruments. You can change programs as follows:Push buttonA press on the button will cause the program to change. This will take 1 – 2 seconds until you hear the program change. The number of beeps you hear will tell you which program you are in.RC-P or SoundGateThe program can be changed with either of these devices. Please see pages 37 and 38 for instructions or follow the detailed directions in the Instructions for Use included with these devices.Changing Programs
30MutingDo not use the Mute function to turn off the hearing instrument due to the fact that in this mode it is still drawing current from the battery. Your hearing care professional can congure a Mute option in your hearing instruments. Please see page 65 to see how the push button has been congured or the Instructions for Use that are included with the optional RC-P remote.To un-mute the hearing instruments give any control on the instrument, SoundGate or RC-P a push.
31The telecoil helps you hear better when using a telephone or in buildings where inductive loop systems are installed (places of worship, halls, theatres, etc.). When the telecoil is active, you hear directly through the telephone or inductive loop. To access the telecoil, go to the telecoil program. See page 64.This symbol or a similar sign should be displayed wherever a permanent loop has been installed.Telecoil Function (for Nano RITE only)Not all telephones are compatible with the telecoil mode.
32Auto TelephoneYour instrument has an Auto Telephone functio-nality. When the hearing instrument is close to a telephone receiver, the Auto Telephone will activate a phone program. When you end your conversation, the hearing instrument will automati-cally return to the previous program. Bernafon Veras IFU micro BTEVR_ILU_AutophoneControlMicroBTE_BW_HITelephone Use (for Nano RITE only)Not all telephones can activate the Auto Telephone. The telephone receiver may need to have a special magnet tted. Please follow the separate instructions for mounting the magnet, which are available from your hearing care professional.
33Your hearing care professional can congure your instruments to allow answering the phone on both ears or on your preferred ear. If you have a preferred ear, the instrument on the opposite side can be programmed to sound softer or to mute when the Auto Telephone (Acriva 9 NR only) or the Telephone Program (Acriva 9 | 7 NR only) is active. Please see page 66 to nd out how your instru-ments are congured. ·Keep magnets out of reach of children and pets. If a magnet is swallowed, see a doctor immediately. ·Keep the magnet 30 cm (1 ft) away from pacemakers and other active implants. ·Use the magnet on the opposite side from active implantable devices. ·Keep the magnet 30 cm (1 ft) away from credit cards or other magnetically sensitive items.
34When the battery is running out, the instrument will beep at regular intervals. You should be prepared to replace the battery. The time until the instruments stop working depends on the battery type and manufacturer. Mercury-free batteries generally cause earlier warning beeps. Your hearing instrument uses a size 312 battery.To Change a Battery: ·Gently swing the battery door fully open, but do not force it. ·Remove the used battery. ·Remove the sticker from the new battery. ·Place the battery into the door with the at, smooth side facing up (+ sign). ·Close the battery door securely.Changing the BatteryCN_ILLU_NRBatteryChanging1_BW_HICN_ILLU_NRBatteryChanging2_BW_HI
35Important Battery Information ·Battery life will vary with conditions of use (batteries will run down faster in noisy environments). ·Once the sticker is removed, it takes several seconds for the battery to give the adequate voltage. ·Always keep spare batteries on hand. ·A used battery should be replaced immediately. ·If you are not going to use your hearing instruments for a few days, remove the batteries. ·Any moisture found on a battery should be wiped off immediately with a soft cloth. ·Used batteries should be returned to your battery supplier or hearing care professional for safe disposal. ·Never dispose of batteries by burning them. They may explode and cause injury. ·Never dispose of batteries with household waste. They cause environmental pollution.Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime.
36Data LoggingThe data log automatically stores information about your use of the hearing instruments such as changes made to the volume control, hours of wear, etc. This information can be used by your hearing care professional to adjust your instruments. If you do not want this feature to be active, please ask your hearing care professional to turn it off.Data LearningIf your instrument is equipped with Data Learning, your hearing care professional can activate this feature to help customize your hearing instruments. When Data Learning is operating, the instrument keeps track of how often and how much you adjust the volume control and “learns” your preferred setting. This new setting can be made permanent during a follow-up visit with your hearing care professional. Data Logging and Learning
37If you have purchased a remote control you can use it to change programs, adjust the volume level up and down, or mute the instruments.For complete operating instructions, please read the separate RC-P remote control instructions for use booklet.Operating the Hearing Instruments with the Optional RC-P Remote Control 1 Program cycle button2 Volume control3 Mute button4 Status light5 Key lock32145
38If you have purchased a SoundGate you may use it to perform basic functions such as program changes and volume adjustments. In addition, the SoundGate serves as a link between your hearing instruments and external sources such as music players, cell phones, computers, etc. For complete operating instructions, please read the separate SoundGate instructions for use booklet.Operating the Hearing Instruments with the Optional SoundGate Communication Device
39SoundGate 2 1 Power on/off 2 LED indicator 3 Volume control 4 Auxiliary Input Key 5 TV key 6 Phone key 7 Microphone inlet 8 Neck strap inlet 9 3.5 mm input jack10 Micro-USB charger jackSoundGate1 Volume control and program change2 Phone3 Music/audio key4 Bluetooth® key5 Battery indicator6 Key lock123456SN2_ILLU_Overview_HI8SN2_ILLU_SoundgateProfile_HI11239107 84 5 6
40Healthy ears produce a waxy substance that can clog your hearing instruments. Please follow these cleaning instructions to prevent wax build-up and ensure optimal performance of your instruments.General Care InstructionsTreat your hearing instrument like any other delicate electronic device (check the safety guidelines on page 7) and make sure that the instrument and the speaker do not come in contact with moisture or water. ·Always clean and dry your hands thoroughly before manipulating the instrument. ·Do not use your hearing instrument without a dome or mold. ·Never mount a used dome on the speaker or Spira Flex thin tube.Instrument Care
41If Your Hearing Instrument Get in Contact with WaterShould your hearing instrument get in contact with water and stop working, please follow these guidelines: ·Gently wipe off any water on the outside of the hearing instrument. ·Open the battery door and remove the battery. ·Gently wipe off any water in the battery door. ·Let the hearing device dry with the battery door left open for approximately 30 minutes. ·Insert a new fresh battery (see page xy) and close the battery door. Your hearing instrument should work normally again.If your hearing instrument does notwork properly, consult your hearing careprofessional.
42Every Night ·Check your instruments for ear wax and wipe them clean with a cloth or tissue. ·If necessary, use the cleaning tool to remove wax from the canal and vent openings on your earmold or dome. ·Open the battery door fully to allow air to circulate. ·A dry storage kit is recommended to remove any moisture that may have accumulated in the instrument. Always remove zinc-air batteries before drying your hearing instrument with a drying kit. Drying out zinc-air batteries shortens their lifetime.
43If you Have a Nano BTE with EarmoldYou should wash your earmolds regularly. The hearing instruments themselves must never be washed or allowed to get wet! ·Handle your instruments over a soft surface to avoid damage in case you drop them. ·Disconnect the earmold from the hearing instrument by grasping the end of the hook rmly with one hand and grasping the tubing rmly with the other hand. ·Pull the tubing away from the earhook. ·Gently clean the earmold in warm soapy water. ·Rinse the earmold and allow it to dry completely. ·Use an air puffer to remove any remaining moisture in the tubing. ·When re-attaching the earmold to the instrument, it is important to position it correctly.Bernafon nano BTE IFUVR_ILU_CleaningEarmoldAttachNano_BW_HI
44If You Have a Nano BTE with Spira Flex Thin TubeIf you have the thin tube system, make sure that the tube and dome are kept free of ear wax at all times. ·Grasp the adapter rmly and disconnect the thin tube from the instrument by pulling it off. ·Use a soft dry cloth or tissue to clean the outside of the thin tube and dome. ·To remove wax from the thin tube, insert the cleaning wire at the connector end. Push the wire all the way into the thin tube until it comes out through the dome. ·Pull the cleaning wire out through the dome and discard it. ·Reattach the thin tube connector to the adapter by pushing the thin tube connector into the hearing instrument adapter.
45To avoid blocking the thin tube, do not use water to clean it. ·If your hearing care professional has selected a vented dome for your hearing instrument, use the cleaning wire to remove the wax from the vents.Clean_SpiraflexDome4
46Exchanging the Spira Flex Thin TubeIf the thin tube becomes discolored, stiff or brittle, it should be replaced. ·Hold the instrument by the adapter and grasp the tube close to the connector. ·Pull rmly to remove the old tube. ·Attach the new sound tube by pushing it rmly into the connector.Bernafon nano BTE IFUVR_ILU_ExchangingSpiraNanoBTE_BW_HI
47Exchanging the Dome on the Spira Flex Thin TubeThe dome should be changed regularly. The frequency of dome changes will depend on how fast ear wax builds up on the dome. Inspect your instrument’s dome for yellowing, hardening and cracks. In the case of these changes, consider replacing your dome or contacting your hearing care professional.Spare domes can be obtained from your hearing care professional. ·Clean your hands thoroughly before replacing the dome. Never change the dome with wet or dirty ngers. ·Remove the old dome by pulling it off the end of the thin tube. ·Push a new dome as far as possible onto the thin tube. When attached correctly, the dome should touch the plastic ring around the thin tube.
48Your hands must be clean and dry before replacing the dome. Never remount a used dome on the thin tube. A remounted dome is more likely to fall off in the ear canal.If the dome is not securely attached to the thin tube, it could fall off in your ear canal. If this happens, please see your medical practitioner.
49If You Have a Nano RITE with a Custom MoldClean your custom mold after every use by wiping it with a clean dry cloth. In most cases, there is a hole through the custom mold (below the speaker unit). This is the vent. If the vent is plugged with wax, insert a cleaning tool from the opposite end (nearest the speaker wire), and push through to remove the wax. If no cleaning tool was supplied with your hearing instrument, please contact your hearing care professional.
50WaxStop System The WaxStop system is applicable for the following acoustic setups: ·M-Speaker used with a Micro Mold ·P-Speaker used with any ear pieces (i.e. domes and Power Mold)If you are unsure about your acoustic setup, please contact your hearing care professional to get the relevant information.Note that the WaxStop system is explainedwith a Micro Mold. The same procedure isalso suitable if your hearing instrument is connected to a P-Speaker.
511) Take the stick with the new WaxStop on it (1).On the opposite end is a removal plug for the used WaxStop (2).2) Insert the removal plug (2) into the opening of the used WaxStop and pull it slowly out. Keep the stick straight.12CN_ILLU_NRWaxStopChanging_BW_HICN_ILLU_NRWaxStopChanging1_BW_HI
523) To insert the new WaxStop turn the stick around and place the new lter in the sound outlet and gently remove the stick.4) A WaxStop cannot be reused; safely throw the stick away.CN_ILLU_NRWaxStopChanging2_BW_HI
53NoWax SystemThe NoWax systems are applicable for the follow-ing acoustic setup: ·M-Speaker used with a dome or Lite Tip ·P-Speaker used with a Power MoldIf you are unsure about your acoustic setup, please contact your hearing care professional to get the relevant information.Replace the wax protection on your sound outlet by following this procedure: Visually inspect the NoWax in the end of the speaker. If it is clogged or there is no sound coming from the device, replace the NoWax lter.Note that the NoWax is explained with a M-speaker. The same procedure is also suitable if you want to change the NoWax on a Power Mold.
541) Remove a tool from the turtle, insert its empty end into the old lter and pull it out.2) Push a new lter into the sound outlet.3) Discard the used tool.CN_ILLU_NRNoWaxGuardChanging_BW_HI123CN_ILLU_NRNoWaxGuardChanging_BW_HI123CN_ILLU_NRNoWaxGuardChanging_BW_HI123
55Exchanging the Speaker Unit (for Nano Rite only)The speaker and the speaker wire are delicate pieces sensitive to moisture, ear wax and mechanical overload. ·Manipulate them with caution. ·Do not pull the speaker unit off the hearing instrument by yourself. ·Do not twist the cable connected to the speaker. ·Should the speaker detach from the instrument, ask your hearing care professional for support. ·In some cases, the speaker unit has to be changed. Your hearing care professional will make the change.
56Exchanging the Dome on the Speaker UnitThe dome should be changed regularly. Thefrequency of dome changes will depend on how fast ear wax accumulates on the dome. Inspect your instrument’s dome for yellowing, hardening and cracks. In the case of these changes, consider replacing your dome or contacting your hearing care professional.Spare domes may be obtained from your hearing care professional. ·Clean your hands thoroughly before replacing the dome. Never change the dome with wet or dirty ngers. ·Push the new dome as far as possible onto the speaker. ·Make sure the dome is pushed rmly onto the speaker.Your hands must be clean and dry before replacing the dome. Never remount a used dome on the speaker. A remounted dome is more likely to fall off in the ear canal.
571) Hold the end of the dome between your ngers and pull it off.2) Take a fresh dome out of the package.3) Place the new dome on the speaker so it ts securely.Exchanging the Dome on the Speaker Unit
58Hearing instruments do not restore perfect hearing. They make sounds louder and help you make the most of the hearing you have. While some immediate benet is usually noticed, it often takes several weeks for your brain to adapt to the new sounds. The following tips will help you learn to use your instruments. If you have trouble adjusting, consult your hearing care professional.Getting Started ·Wear your instruments at home in a quiet environment. Have a conversation with one person or listen to a news program on TV. ·You will benet most if you wear your instruments all day long. Increase the time each day until you are comfortable wearing them for several hours at a time.Using Your Hearing Instruments
59 ·You may notice that your own voice sounds louder. If the voices of others are at a comfortable level, try speaking at a lower volume. ·Sounds like footsteps, chirping birds, rustling paper, etc. may seem quite loud at rst because you probably haven’t heard them for a while. They will soon fade to the background.Dining Out ·Start with a quiet restaurant (no music or entertainment). ·Request a table away from the kitchen and other noisy areas. ·Conversation will be easier in a smaller group.In the Car ·Sit with your better ear toward the center of the car, if possible. ·Turn off the radio. ·Keep windows closed to minimize trafc, road and wind noise.
60Attending Theatre, Concerts, Lectures, etc. ·Try to sit with your better ear closer to the sound source, if possible. ·Become familiar with the program in advance to make it easier to follow. ·If your hearing is similar in both ears, sit in the middle. ·If you wear a Nano RITE inquire if a loop is available. When the telecoil is active, you hear directly through the inductive loop (see page 31). If no loop is available, sit towards the front.At Work ·Inform your co-workers about your hearing loss and teach them to talk clearly. Keep eye contact when conversing. ·Focus on the person nearest to you. ·If you hear only part of a conversation, repeat what you have heard and ask for the missing information.At Home ·Always use your hearing instruments. ·Inform family and friends about your situation. ·Teach your family to talk clearly and keep eye contact when conversing. ·Teach your family how to involve you in conversations. ·Avoid background noise.
61Hearing on the Telephone ·Hold the receiver close to the microphone inlet of your hearing instrument. If this causes whistling, move the receiver away a small distance. ·Before purchasing a mobile phone, test it with your hearing instrument. ·People with a greater degree of hearing loss may need a volume control on the telephone.For Nano RITE Hearing Instruments Only ·If voices over the telephone are too soft or background noise is a problem, use the telecoil (be aware that not all phones are telecoil compatible). ·When using the telecoil, hold the phone behind the ear, next to your hearing instrument for better reception. ·Mobile phones may cause interference with the telecoil. In this case, the microphone mode will give a better result.
62Tips for Communicating with Hearing Impaired People (Suggestions for Family Members and Friends)Speech should be clear and distinct. Some people may need to slow down a little but if speech is too slow it can be even more difcult to understand. ·Do not shout! Many people with hearing impairment are very sensitive to loud sounds. ·If you are having difculty being understood, rephrase the statement rather than repeating the same words several times. ·Do not try to have a conversation from another room or with your back turned. Talk face to face! ·Avoid eating, drinking or smoking while talking and keep your hands away from your face. ·Minimize background noise – turn off the TV or radio or move to a quiet area for conversation. ·Try to give some warning when the topic changes during group conversations – it is much easier to follow the conversation when you know what is being discussed. ·Ensure there is good light on your face – the eyes and ears work best together for maximum understanding of speech.
63 ·Encourage those with hearing instruments to wear them as often as possible. ·Most of all, be patient and understanding. Even when wearing hearing instruments, many people will still not hear or understand everything the rst time.
64Your Hearing Instrument ConfigurationAvailable Programs (optional)Your hearing instruments are programmed inthe following way:Program Beeps Function1 1 2 2 3 3 4 4 Right and Left Instruments SynchronizedWhen this feature is active, changes made to one instrument are automatically made in the other through a wireless communication link.
65Push Button (two Nano hearing instruments)left rightShort push (less than 1 sec.) hvolume down hvolume upMedium push (about 1 sec.) hprogram change hprogram changeh synchronizedLong push (about 2 sec.) hmute hmuteh synchronizedPush Button (one hearing instrument)Short push (less than 1 sec.) hvolume downMedium push (about 1 sec.) hvolume upLong push (about 2 sec.) hprogram changeIt is not possible to mute the hearinginstrument in a monaural tting with the push button.
66Telephone Use Preferred telephone ear:M Both M Right M LeftBehavior of Instrument on the Non-Telephone Ear M No changeM The microphone is softer when the Auto Telephone or Telephone Program is active M The instrument mutes when the Auto Telephone or Telephone Program is active
67AccessoriesBernafon offers a wide range of optional accessories that may be purchased to enhance your hearing system. Depending on hearing instrument type and local regulations, the following accessories are available: ·Remote control (RC-P) ·SoundGate communication device (for wireless connection to cell phones, music players, etc.) ·TV adapter (for wireless connection to your television via the SoundGate) ·Phone adapter (for wireless connection to your landline phone via the SoundGate) ·Cleaning and drying kitFor further information on accessories please contact your hearing care professional.
68Your hearing instruments contain electronic components subject to the Directive 2002/96/EC on waste electrical and electronic equipment. Help to protect the environment by not disposing of your hearing instruments or batteries with your unsorted household waste. Please recycle your hearing instruments and batteries according to your local regulations or return them to your hearing care professional for disposal.Environmental Protection
69All Bernafon Acriva hearing instrument modelscomply with international standards concerning electromagnetic compatibility. Due to the limited size available on the instruments all relevant approval markings are found in this document.Electromagnetic InterferenceYour hearing instrument has been thoroughlytested for electromagnetic interference. However, some products may emit electromagnetic energy causing unforeseen interference with hearing instruments. Examples include induction cooking appliances, shop alarm systems, mobile phones, fax machines, personal computers, X-rays, CT scans, etc.Even though your hearing instruments are designed to comply with the most stringent international standards of electromagnetic compatibility, they may emit electromagnetic energy that can cause interference with other devices.Product Approval, Markings and Compliance
70Your hearing instruments contain a radio transmitter using short range magnetic induction technology working at 3.84 MHz. The magnetic eld strength of the transmitter is < – 42 dBμA/m @ 10 m.The electromagnetic emission from the radio system is well below international limits for human exposure. By comparison, the electromagnetic energy of the hearing instrument is lower than that generated by household items such as halogen lamps, computer monitors, dishwashers etc.
71Cell Phone and Hearing Instrument Compatibility Some hearing instrument users have reported a buzzing sound in their instruments when they are using cell phones, indicating that the cell phone and hearing instrument may not be compatible.The compatibility of a particular hearing aid and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions (ANSI C63.19-2006 American National Standard Methods of Measurement of Compatibility between Wireless Communication Devices and Hearing Aids).For example, the sum of a hearing aid with arating of 2 (M2/T2) and a telephone with a rating of 3 (M3/T3) would result in a combined rating of 5. According to the standard, any combined rating that equals at least 5 would provide “normal use”; a combined rating of 6 or greater would indicate “excellent performance.”
72The immunity of your Acriva hearing instrument is at least M2/T2. The equipment performance measurements, categories and system classica-tions are based upon the best information available but Bernafon cannot guarantee that all users will be satised.
73International WarrantyYour hearing instruments have a limited warranty, covering defects in materials and workmanship. This warranty covers the hearing instruments themselves, but not accessories such as batteries, tubing, earmolds, etc.This warranty is void if a defect is the result of misuse or mistreatment. The warranty is also void if the hearing instruments have beenrepaired by nonauthorized service personnel.Please review the warranty with your hearing care professional and make sure that your warrantycard is completed correctly.
74Common Problems and SolutionsProblem Possible Cause SolutionInstrument whistles or squealsSpeaker and dome/mold not fully insertedRe-insert the speaker and the dome/moldEar wax accumulation in ear canal Consult your hearing care professional or physicianEarmold may be too loose Consult your hearing care professionalTubing may be split or improperly connectedConsult your hearing care professionalNo volume, level too soft or humming noiseInstrument may not be turned ON Check that the battery door is closed completelyBattery may be dead or inserted upside downInsert a fresh battery or re-insert the battery correctlyVolume level too soft Increase volume level with the control on the instrument or remote controlInstrument may be in telecoil positionCheck to make sure you are in the intended programWax lter blocked by ear wax Replace the wax lterDome may be blocked by ear wax Exchange the domeEar wax accumulation in the ear canalConsult your hearing care professional or physicianBattery contacts may be dirty or corrodedOpen and close the battery door several times or clean the battery contacts carefully with a clean dry cotton swab
75Problem Possible Cause SolutionInstrument whistles or squealsSpeaker and dome/mold not fully insertedRe-insert the speaker and the dome/moldEar wax accumulation in ear canal Consult your hearing care professional or physicianEarmold may be too loose Consult your hearing care professionalTubing may be split or improperly connectedConsult your hearing care professionalNo volume, level too soft or humming noiseInstrument may not be turned ON Check that the battery door is closed completelyBattery may be dead or inserted upside downInsert a fresh battery or re-insert the battery correctlyVolume level too soft Increase volume level with the control on the instrument or remote controlInstrument may be in telecoil positionCheck to make sure you are in the intended programWax lter blocked by ear wax Replace the wax lterDome may be blocked by ear wax Exchange the domeEar wax accumulation in the ear canalConsult your hearing care professional or physicianBattery contacts may be dirty or corrodedOpen and close the battery door several times or clean the battery contacts carefully with a clean dry cotton swab
76Problem Possible Cause SolutionNo volume, level too soft or humming noiseSpeaker may be blocked Consult your hearing care professional for changingInstrument sound outlet may be blockedCheck the tubing and the earmold or domeMicrophone sound inlet may be blockedConsult your hearing care professional, do not try to clean this yourselfYour hearing loss may have increasedConsult your hearing care professionalInstrument may be muted Press any button on the remote control or hearing instrument to unmuteWhirring noise, fading, weak or motor- boating soundsBattery contacts may be dirty or corrodedOpen and close the battery door several times or clean the battery contacts carefully with a dry cotton swabMoisture in hearing instrument Place instrument in Dry-Aid pack. Remove battery rst. Consult your hearing care professional.Low battery Insert a fresh batteryInstrument switches from ON to OFF periodicallyLow battery Insert a fresh battery
77Problem Possible Cause SolutionNo volume, level too soft or humming noiseSpeaker may be blocked Consult your hearing care professional for changingInstrument sound outlet may be blockedCheck the tubing and the earmold or domeMicrophone sound inlet may be blockedConsult your hearing care professional, do not try to clean this yourselfYour hearing loss may have increasedConsult your hearing care professionalInstrument may be muted Press any button on the remote control or hearing instrument to unmuteWhirring noise, fading, weak or motor- boating soundsBattery contacts may be dirty or corrodedOpen and close the battery door several times or clean the battery contacts carefully with a dry cotton swabMoisture in hearing instrument Place instrument in Dry-Aid pack. Remove battery rst. Consult your hearing care professional.Low battery Insert a fresh batteryInstrument switches from ON to OFF periodicallyLow battery Insert a fresh battery
78Problem Possible Cause SolutionInstrument beeps without any action from you (e.g. pro-gram change)Low battery Insert a fresh batteryDome fell off during removalDome was not mounted correctly on the thin tubeCarefully remove the dome. If you cannot safely reach it, contact your medical professional.
79Problem Possible Cause SolutionInstrument beeps without any action from you (e.g. pro-gram change)Low battery Insert a fresh batteryDome fell off during removalDome was not mounted correctly on the thin tubeCarefully remove the dome. If you cannot safely reach it, contact your medical professional.
80Information for the Hearing Care Professional A hearing care professional should advise a prospective hearing instrument user to consult with a licensed physician (preferably an ear specialist) promptly, before dispensing a hearing instrument, if the hearing care professional determines through inquiry, actual observation or review of any other available information concern-ing the prospective user, that the prospective user has any of the following conditions: ·Visible congenital or traumatic deformity of the external or middle ear. ·History of active drainage from the ear within the previous 90 days. ·History of sudden or rapidly progressive hearing loss within the previous 90 days. ·Acute or chronic dizziness or vertigo. ·Unilateral hearing loss of a sudden or recent onset within the previous 90 days.
81 ·Audiometric air-bone gap equal to or greater than 15 decibels at 500 hertz (Hz), 1000 Hz, and 2000 Hz. ·Visible evidence of signicant cerumen accumu-lation or a foreign body in the ear canal. ·Pain or discomfort in the ear. Special care should be exercised in selecting and tting a hearing instrument whose maximum sound pressure level exceeds 132 decibels due to the fact that there may be risk of impairing the remaining hearing of the hearing instrument user.Children with Hearing LossA child with a hearing loss should be directed to a physician for medical evaluation and to other professionals for evaluation and rehabilitation since hearing loss may cause problems with language development and the educational and social growth of a child.
82Compliance with Requirements for EuropeThis device is in conformance with the require-ments of the Directive 93/42/EEC of the Council of the European Communities concerning medical devices, MDD. This is certied by applying the following marking:This device also complies with the essential requirements of the Directive 1999/5/EC of the European Parliament on radio equipment and telecommunications terminal equipment, R&TTE. It operates as an inductive application in a harmonized frequency band according to the Commission Decision 2008/432/EC and may be used in all member states of the EU and EFTA. This is certied by applying the following marking:
83Declaration of conformity is available at:Bernafon AGMorgenstrasse 1313018 BernSwitzerland
84Compliance with Radio Communications Requirements for the USA and CanadaBernafon AGAcriva hearing instrument models AR9 N; AR7 N FCC ID U6Xyyyyyyy IC: 7031A-yyyyyyyAcriva hearing instrument models AR9 NR; AR7 NR FCC ID U6Xyyyyyyy IC: 7031A-yyyyyyyStatement of compliance:This device complies with part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject to the following two conditions:(1) This device may not cause harmful interference, and(2) This device must accept any interference received, including interference that may cause undesired operation.This Class B digital apparatus complies withCanadian ICES-003.This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
85These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that inter ference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the inter-ference by one or more of the following measures: ·Reorient or relocate the receiving antenna. ·Increase the separation between the equipment and receiver. ·Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. ·Consult the dealer or an experience radio/TV technician for help.Changes or modications not expressly approved by Bernafon AG could void the user’s authority to operate the equipment.
86Information and Explanation of SymbolsThe CE conformity marking indicates conformance to all applicable European DirectivesThis symbol indicates that the products described in these instructions for use adhere to the requirements for an applied part of Type B of EN 60601-1. The surface of the hearing instrument is specied as applied part of Type B.This symbol indicates that it is important for the user to read and take into account the relevant information in these instructions for use
87This sign indicates important safety information that must be observed to minimize risks or to avoid hazardous situationsImportant information for handling and product safetyThe crossed-out wheeled bin indicates that the European Directive on waste of electronic equipment applies operating conditionsThe product is designed such that it functions without problem or restrictions if used as intended, unless otherwise noted in these instructions for usetransport and storage conditionsDuring transport or storage, the temperature should not exceed the limit value of – 25°/60° Celsius
88Notes
89Notes
ServiceIf none of the actions, listed on the previous pages, solve the problem, contact your hearing care professional.Do not attempt to repair your hearing instruments yourself.Place stamp with dispenser name and address here:90
< 15 mm >< > 8,15 mm< > 9,0 mm< 19 mm >Placeholder for FSC logo
ManufacturerBernafon AGMorgenstrasse 1313018 BernSwitzerlandPhone +41 31 998 15 15info@bernafon.chAustraliaBernafon Australia Pty. Ltd.629 Nudgee RoadNundah QLD 4012Freecall 1800 809 111Phone +61 7 3250 0300info@bernafon.com.auCanadaBernafon Canada Ltd.500 Trillium Drive, Unit 15Kitchener, OntarioCanada N2R 1A7Phone +1 519 748 6669Toll Free +1 800 265 8250contact@bernafon.caNew ZealandBernafon New Zealand Ltd.Level 1, Building F27-29 William Pickering DriveAlbany, Auckland 0632Toll Free 0800 44 22 57Phone +64 9 415 7917info@bernafon.co.nzUnited KingdomBernafon UKCadzow Industrial EstateOff Low Waters Road HamiltonML3 7QE ScotlandPhone +44 1698 285 968info@bernafon.co.ukUnited States of AmericaBernafon, LLC2501 Cottontail Lane, Suite 102Somerset, NJ 08873Phone +1 888-941-4203info@bernafon-us.comwww.bernafon.comFor more information about hearing and hearing losswww.bernafon.com08.12/BAG/127203/UK/subject to change

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