BBPOS WISEPAD2PLUS WisePad 2 Plus User Manual WP2 QSG Eng 20170322

BBPOS International Limited WisePad 2 Plus WP2 QSG Eng 20170322

User Manual

Magstripe, EMV and NFC Card Readerwith integrated thermal printerWisePad™ 2 Pluswww.bbpos.comSupport Operating Systems:iOS, Android, Windows Phone 8, MS WindowsSTEP 1Open the paper compartment by gently lifting the lever and pulling it towards the rear of the terminal (Refer to Fig. 1.1)STEP 2After discarding the packing material on the paper roll, t the paper roll in the compartment with paper feeding underneath the roll. The correct placement of paper is critical. (Refer to Fig. 1.2)STEP 3Gently close the printer cover until a “click” is heard. (Refer to Fig. 1.3)STEP 4Remove excess paper by tearing it along the serrated cutting edge.Caution: Please use paper approved by the manufacturer. If not, it may cause damages to the printer. When installing paper, the user needs to be cautious of the serrated metal cutting edge.Paper Roll Installation Method“BEEP” 2 “BEEP”sTransaction completedFirst LED ashingStandby mode Error, please retry~BEEP~~BEEP~~BEEP~~BEEP~NFC Status IndicatorsFirst LED ONReady for tapping cardLEDs ON in consecutive orderReading card information4 LEDs ON + “BEEP”Card reading process successfully completed1100 2200 XXXX 5522MemberSince00ValidFrom00/00ValidThru00/00Cardholder NameCREDIT CARD1100 2200 XXXX 5522MemberSince00ValidFrom00/00ValidThru00/00Cardholder NameCREDIT CARDNFC LED indicatorsLED indicatorPower / Setting button,Up / Paper Feed button,Down / Reprint buttonENTER buttonCLEAR buttonThermal printerReceipt cutterFor magstripecard readingMicro USB portfor charging &operationSecure PIN padfor PIN inputLCD displayCANCEL buttonFor EMV card readingwith LED indicatorIndex & Accessories (Fig.1)FRONTFor NFC card readingIndex & Accessories (Fig.1)Reset buttonBattery doorcompartment**Package ContentsDevice x 1USB cable x 1Rechargeable battery x 1Paper roll x 1Quick start guide x 1BACK**Remarks: SAM card slot inside the battery compartment. For any questions of SAM card installation, please contact the ocial distributors to follow up.Charging contactsConnect Micro USB charging cable to charge the device as shown to the right.Battery Installation And Charging Method1 23 4SIM and SAM Cards Installation Method**Please make sure the SIM and SAM cards are facing down.**SAM card slotSIM/SAM card slotTo insert or replace the battery, please lift up the latches to remove the battery door.**WisePad™ 2 Plus is powered by a removable Lithium Polymer rechargeable battery. Before rst use, charging is required for approximately two to three hours. To prevent potential electrical damage to the WisePad™ 2 Plus, please be recommended to use the Micro USB cable provided with the packaging.Fig. 1.1Fig. 1.2Fig. 1.3LCD Message DetailsWisePad™ 2 Plus Message DescriptionBBPOS WisePad™ 2 Plus opening screenSTANDBY Waiting for connection via Bluetooth®, WiFi or GPRS network. WisePad™ 2 Plus enters “SLEEP MODE” if no operation for 5 minutesBLUETOOTH ON Bluetooth® is turned on and pairing withPAIRING NOW .... smartphone or tablet.CONNECTING NETWORK .... Connecting to WiFi or GPRS network PROCESSING Transaction is processingINPUT PIN Remind to enter PININCORRECT PIN Incorrect PIN input, please retryCOMPLETED Transaction is completedCANCELLATION Transaction is cancelledTERMINATE Transaction is terminatedDECLINED Transaction is declinedMSR SUCCESS Succeeds to swipe cardMSR FAIL Fails to swipe cardNO ICC No ICC card is inserted/detectedNO RESPONSE Time out message for no card is inserted or swipedINSERT CARD Remind to insert ICC cardSWIPE CARD Remind to swipe magstripe cardNFC Remind to tap cardACCEPTED Transaction is successfulPOWER OFF? Conrm or decline to turn o the WisePad™ 2 PlusTroubleshootingDevice cannot be pairedProblems RecommendationsDisplay turned oautomaticallyDevice lost the connectionwith your smartphone ortablet when the device isauto-o.• Please press & hold the power on/o button to restart your device.• Please check if you can nd the device’s “Serial Number” (Shown on the back of device) in the “Scanned Device List” of your smartphone or tablet.• The display may turn o after enter the “SLEEP MODE” to save power. Please press and hold the power on/o button to restart it.• The device may be out of power, please use the USB cable to recharge it, then retry.• Please press and hold the power on/o button to turn on the device again. The device will automatically connect with your smartphone or tablet again.• The device may be at lower battery level, please use the USB cable to recharge it, then retry.• Please ensure the device or smartphone/tablet is within the reception range.Device cannot read your cardsuccessfully through NFCreading• Please check if your card supports NFC payment.• Please ensure if your card is placed within 4cm range on top of the NFC marking.• Please take out your NFC payment card from wallet or purse for payment to avoid any interference.Product SpecicationsFunctions • EMV chip card reader (ISO 7816 compliant class A, B, C card) • Triple track magnetic stripe card reader • NFC reader (EMV contactless, ISO 14443A/B) • Thermal printer • Secure PIN pad • Thermal printer • Over-the-air rmware update • Over-the-air key update • Over-the-air terminal congurationDisplay Backlit dot-matrix LCD displayButtons 10 numerical buttons, enter, cancel & clear buttons, power/setting button, up/paper feed button, down/reprint buttonCommunication Interface mPOS mode - Bluetooth® 2.1, Micro USB Standalone mode - WiFi, GPRS (optional) /3G (optional) Connectivity Dual SAM cards OR single SAM card & single SIM card if with GPRS/3GThermal Printer- Paper Width 58mm / 2.28inch- Eective Printing 48mm- Paper Roll Diameter Max 30mm / 1.18inch (can print 60 receipts with printing length 10mm per receipt)- Resolution 8 dots/mm, 384 dots/line- Sensor Paper and cover open sensor, low batteryPower & Battery Lithium polymer rechargeable battery 1300mAh, 3.7VCharging Via Micro USB or charging contacts (Charging cradle optional)LED indicator • Ready for magstripe card swiping - LED on • Ready for ICC card insertion - LED onNFC LED Indicator • Connecting with POS terminal - First LED ashing • Ready for NFC Reading - First LED on • Success Reading - 4 LEDs on in consecutive order • Transaction Completed - One “BEEP” sound • Errors - Two “BEEP” sound • Power o - All LEDs oKey Management DUKPT, MK/SKEncryption Algorithm TDESSwipe Speed 15cm/sec - 100cm/secBattery Life Above 1200 EMV transactions, or above 4000 magnetic card swipe transactions, or above 700 EMV contactless transactions, or 12 hrs BLE broadcasting for one fully chargeSupport Operating Systems Android 2.1 or above, iOS 6.0 or above, Windows Phone 8, MS WindowsOperating Temperature 0°C – 45°C (32°F – 113°F)Operating Humidity Maximum 95%Storage Temperature -20°C - 55°C (-4°F – 131°F)Storage Humidity Maximum 95%Product Size 155 x 78 x 38.4mm (approx.) / 6.1 x 3.07 x 1.51inch (approx.)Product Weight 280g / 9.9oz (approx., including Paper Roll)Device cannot read yourcard successfully• Please ensure your phone/tablet is supported model for this device’s operation.• Please swipe or insert card with a more constant speed.Device has no response • Please use a paper clip to press the reset button at the back for reboot.Device cannot read yourcard successfully• Please check if the device has power when operating and ensure devices are connected.• Please check if the application instructs to swipe or insert card.• Please ensure that there is no obstacle in the card slots.• Please check if the magstripe or chip of the card is facing the right direction when swiping or inserting card.
STEP 2Press “ ” to enter the Setting Menu (Fig. 2.2), press “1” to enter the Connection Menu (Fig. 2.3). Then, choose one of connection methods by pressing:- “1” to connect WiFi or- “2” to connect Cellular (GPRS/3G)After network is successfully connected, WisePad™ 2 Plus will enter the Transaction Menu (Fig. 2.4).Quick Start ProceduresSale OperationStandalone Mode (Model: WPP22, WPP23)STEP 1Press and hold “ ” to turn on WisePad™ 2 Plus until “STANDBY” is shown (Fig. 2.1).STEP 1In Transaction Menu (Fig. 3.1), press “1” to start the Sale Operation.STEP 2Enter amount, then press “ ” to conrm (Fig. 3.2).Fig. 2.2 - Setting MenuFig. 2.3 - Connection MenuFig. 2.4 - Transaction MenuFig. 3.1 - Transaction MenuFig. 3.2 - Enter AmountFig. 2.1 - Standby ModeSTEP 4When transaction nish, “Approved” is shown (Fig. 3.8). Then, press “ ” to print receipts.** Remarks:If the transaction is not successful, “DECLINED” will be shown on the display. Then, press “ ” back to Enter Amount page (Fig. 3.2) to start next transaction.Fig. 6.7 - ApprovedSTEP 5To print merchant receipt (Fig. 3.10), press “ ” to print merchant receipt. If you don’t need, press “X”.After nish, you can print customer receipt (Fig. 3.10), press “ ” to print customer receipt, else press “X” to skip this step.Fig. 3.9 - Print Merchant ReceiptFig. 3.8 - ApprovedFig. 3.10 - Print Customer ReceiptSTEP 3It will display Insert/Swipe screen (Fig. 3.3) and the device can accept either magstripe or EMV IC card.Steps of dierent payment methods:a. Swipe magstripe card (Fig. 3.5)b. Insert EMV IC card (Fig. 3.6). If you are required to input PIN, please input via secure PIN pad and press “ ” to conrm.c. Tap NFC card (Fig. 3.7). Success tapping will have beep sound and LED indication. (Please refer to NFC status indicators)** Remarks:- If you need to cancel the transaction, please press “X” to cancel. “CANCALLED” will be shown on the display and it will back to Enter Amount page (Fig. 3.2) to start next transaction.- If you pay by magstripe card or EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction.- If you pay by using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking.- If the amount is higher than CVM limit in NFC payment, input PIN is required.Fig. 3.3 - Insert/SwipeFig. 3.4 - Start Payment1100 2200 XXXX 5522MemberSince 00 ValidFrom 00/00 ValidThru 00/00JIMMY DONALDSONCREDIT CARDFig. 3.5 - Swipe magstripe cardFig. 3.6 - Insert EMV IC cardFig. 3.7 - Tap NFC cardWhen the amount EXCEED the contactless limitIt will display the Start Payment (Fig. 3.4), the device can accept one of magstripe, EMV IC and NFC card.When the amount HAVEN’T EXCEED the contactless limitBluetoothONSTEP 2Press and hold “ ” to turn on WisePad™ 2 Plus until “STANDBY” is displayed on the LCD. And, turn on your smartphone/tablet Bluetooth® pairing function (Fig. 4.2). STEP 3For rst time pairing, open the APP and click “Tap to connect” (Fig. 4.3). Then, select “WisePad™ 2 Plus” in the “Select the reader model” pop-up window (Fig. 4.4). After that, “Device Ready” is shown on the top in Sale page (Fig. 4.5).** If you paired the device before, it will automatically pairing to the device when open the APP.Quick Start ProceduresFig. 5.5 - ApprovedFig. 5.6 - SignatureFig. 4.3Fig. 4.4Fig. 4.2DOWNLOADAPPSTEP 1WisePad™ 2 Plus can support iOS (iOS 6.0 or above), Android (Android 2.1 or above), Windows Phone 8 & MS Windows.Download and install ocial application from APP Store (Fig. 4.1).mPOS Mode (Model: WPP21)Fig. 4.1Fig. 5.7 - ReceiptFig. 4.5 - SaleWisePad™ 2 Plus (0023)ChargeEnter amountNo Reader. Tap to connect.Select the reader model WisePad™ 2 PlusCANCELSale OperationSTEP 1In Sale page (Fig. 4.5), enter amount and press “Charge”.Fig. 4.5 - Sale STEP 2In Payment Method page (Fig. 5.1), press a payment method which you choose.When you press “Credit Card”, the APP and the device will go to Start Payment page (Fig. 5.2). Then, you can use one of below payment methods to start the transaction.a. Swipe magstripe card (Fig. 5.3)b. Insert EMV IC card. If you are required to input PIN (Fig. 5.4), please input via secure PIN pad and press “ ” to conrm on device.c. Tap NFC card (Fig. 5.5). Success tapping will have beep sound and LED indication. (Please refer to NFC status indicators)** Remarks:- If you would like to change to the other payment method in Start Payment page (Fig. 5.2), press “Change payment method”. Then, it will back to Payment Method page (Fig. 5.1) for next transaction.- If you pay by magstripe card or EMV IC card, please ensure that the magstripe or EMV chip of the card is facing the right direction.- If you pay by using NFC card, please ensure you tap the NFC payment card within 4cm range on top of the NFC marking.- If the amount is higher than CVM limit in NFC payment, input PIN is required.Fig. 5.1 - Payment MethodFig. 5.2 - Start PaymentFig. 5.3 - Swipe magstripe cardFig. 5.5 - Tap NFC card1100 2200 XXXX 5522MemberSince 00 ValidFrom00/00 ValidThru 00/00JIMMY DONALDSONCREDIT CARDFig. 5.4 - Insert EMV IC cardSTEP 3When transaction nish, “Approved” is shown on the APP and the device. (Fig. 5.5). ** Remarks:If the transaction is not successful, “DECLINED” will be shown on the APP and the device. Then, it will go back to Sale page (Fig. 4.5).STEP 4In Receipt page (Fig. 5.7), you can choose email, SMS and print a receipt. a. To send a receipt, press “Email” to input the email address and press “enter”. Then, press “ ”.b. To SMS a receipt, press “SMS” to input the contact number and press “enter”. Then, press “ ”.c. To print a receipt, press “print”. Then, the receipt will be printed out from the device.d. If you do not need receipt, press “New Payment” back to Sale Page (Fig. 4.5) to start another payment.Fig. 6.7 - Approvedi. Depends on card type.ii. If amount is exceed the limit.Under these situations, the APP will go to Signature page (Fig. 5.6). To sign on white area and then press “Conrm”. Cardholder’s signature is required under these situations:Sign hereConrmChange payment methodRoom 1602, 16/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, Hong Kongwww.bbpos.comNeed Help?E: sales@bbpos.com | T: +852 3158 2585FCC Caution Statements:This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment o and on, the user is encouraged to try to correct the interference by one of the following measures:- Reorient or relocate the receiving antenna.- Increase the separation between the equipment and receiver.- Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.- Consult the dealer or an experienced radio/TV technician for help.Caution: Any changes or modications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End user must follow the specic operating instructions for satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.The mobile device is designed to meet the requirements for exposure to radio waves established by the Federal Communications Commission (USA). These requirements set a SAR limit of 1.6 W/kg averaged over one gram of tissue. The highest SAR value reported under this standard during product certication for use when properly worn on the body is 1.362W W/kg. For body operation, this device has been tested and meets FCC RF exposure guidelines when used with any accessory that contains no metal and that positions a minimum of 15mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines.CautionRisk of explosion if battery is replaced by an incorrect type.Dispose of used batteries according to the instructions.©2017 BBPOS Limited. All rights reserved. BBPOS and WisePad™ are either trademark or registered trademarks of BBPOS Limited. iOS is the trademark of Apple Inc. Android™ is a trademark of Google Inc. Windows® is registered trademark of Microsoft Corporation in the United States and/or other countries. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by BBPOS Limited is under license. Other trademarks and trade names are those of their respective owners. All details are subject to change without prior notice.CAUTION & IMPORTANT NOTES• Ensure to turn on the Bluetooth® function of your smartphone or tablet before use.• Please fully charge your WisePad™ 2 Plus before use. • Please ensure that you have chosen the desired “Pairing” method of WisePad™ 2 Plus before to start the connection process.• Please ensure magstripe/EMV chip of the card is facing the right direction when swiping or inserting card.• Don’t drop, disassemble, tear, open, crush, bend, deform, puncture, shred, microwave, incinerate, paint, or insert foreign object into the device. Doing any of which will void the Warranty.• Don’t immerse the device into water and place near washbasins or any wet locations. Don’t spill any food or liquid on the device. Don’t attempt to dry the device with external heat sources, such as microwave or hair dryer. • Don’t use any corrosive solvent or water to clean the device. Recommend using dry cloth to clean the surface only. • Don’t use any sharp tools to point the internal components or connectors, doing which may lead to malfunction and void the Warranty.• Don’t try to disassemble the device to repair. Please contact your dealer for repair and maintenance.Revise v.4 / 20170322

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