Askey Computer TCG310 Cable Modem User Manual Technical rev 1

Askey Computer Corp Cable Modem Technical rev 1

Contents

Technical-User Manual_rev.1.pdf

Page1/76 TCG310 USER MANUAL 
Page2/76SAFETY INSTRUCTIONS AND REGULATORY NOTICES ................................................................. 5Chapter 1: Connections and Setup ....................................................................................................... 10Cable Modem Overview ........................................................................................................ 10Front Panel ...................................................................................................................... 10Rear Panel ....................................................................................................................... 12Bottom Side Panel for TEL ................................................................................................. 13Wall Mounting .................................................................................................................. 14Relationship among the Devices ............................................................................................. 15What the Modem Does ...................................................................................................... 15What the Modem Needs to Do Its Job ................................................................................. 15Contact Your Local Cable Company ..................................................................................... 16Connecting the Wireless Voice Gateway to a Single Computer .................................................... 16Attaching the Cable TV Wire to the Wireless Voice Gateway ................................................... 17Installation procedure for connecting to the Ethernet interface ............................................... 18Telephone or Fax Connection ............................................................................................. 19Chapter 2: WEB Configuration ............................................................................................................... 20Accessing the Web Configuration (For basic account only) ......................................................... 20Overview Web Page Group .................................................................................................... 22Overview ......................................................................................................................... 22Internet Web Page Group ...................................................................................................... 23Parental Control ................................................................................................................ 23Wi-Fi Web Page Group .......................................................................................................... 24General ........................................................................................................................... 24Guest Network ................................................................................................................. 29WPS ................................................................................................................................ 33Wi-Fi Clients ..................................................................................................................... 34Wi-Fi Radar ...................................................................................................................... 35Reset .............................................................................................................................. 36Settings Web Page Group ...................................................................................................... 37Language ........................................................................................................................ 37Password ......................................................................................................................... 38Configuration ................................................................................................................... 39
Page3/76LAN ................................................................................................................................ 40LED ................................................................................................................................ 41MoCA Web Page Group ......................................................................................................... 42MoCA .............................................................................................................................. 42Status Web Page Group ........................................................................................................ 43Status ............................................................................................................................. 43Voice Status ..................................................................................................................... 44Up/Down Stream .............................................................................................................. 45Event log ......................................................................................................................... 46Accessing the Web Configuration (For admin account only) ....................................................... 47Internet Web Page Group ...................................................................................................... 47Advanced ........................................................................................................................ 47Port Mapping ................................................................................................................... 49Firewall ........................................................................................................................... 50IP Filtering ....................................................................................................................... 51Port Filtering .................................................................................................................... 52DMZ Host ........................................................................................................................ 53Dynamic DNS ................................................................................................................... 54DNS Cache....................................................................................................................... 55UPnP ............................................................................................................................... 56RIP Setup ........................................................................................................................ 57Bridge Mode ..................................................................................................................... 58Diagnostic ........................................................................................................................ 59MAC base Passthrough ...................................................................................................... 60Wi-Fi Web Page Group .......................................................................................................... 61Schedule ......................................................................................................................... 61MAC Filter ........................................................................................................................ 62WMM (Wi-Fi Multi-Media) ................................................................................................... 63Settings Web Page Group ...................................................................................................... 64Remote Access ................................................................................................................. 64Internet Time ................................................................................................................... 65
Page4/76USB Web Page Group ........................................................................................................... 66USB Basic ........................................................................................................................ 66Media Server .................................................................................................................... 67CPUS Server ..................................................................................................................... 68Chapter 3: Additional Information ........................................................................................................ 69Frequently Asked Questions .................................................................................................. 69General Troubleshooting ....................................................................................................... 70Service Information .............................................................................................................. 71Federal Communication Commission Interference Statement ..................................................... 72Industry Canada statement: .................................................................................................. 74CAUTION for UL (Check caution label on gift box) .................................................................... 76 
Page5/76SAFETY INSTRUCTIONS AND REGULATORY NOTICES Product Safety Notice Before installing or using the product, read these instructions carefully. Be sure to comply strictly precautions. z Explanation of risk levels DANGER This indication is given where there is an immediate danger of death or serious injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. WARNING This indication is given where there is a potentiality for death or serious injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. CAUTION This indication is given where there is a danger of medium to minor injury if the person in charge or any third party mishandles the machine or does not avoid the dangerous situation when operating or maintaining the machine. z Explanation of pictorial warning indications and warning labels Prohibited It is used to prohibit its conduct in handling products. Specific prohibited contents are indicated by pictures and sentences in or near the figure symbol. Caution It is used to call attention to ignition, electric shock, high temperature, etc. in the handling of products. Specific notes content is indicated by a picture or sentence in or near the figure symbol. Instruction Used to force actions based on instructions in the handling of products. Specific instruction content is indicated by a picture or sentence in or near the figure symbol. 
Page6/76z LIMITATIONS OF LIABILITY This equipment has been designed for domestic use inside a building. In some environments or circumstances, the use of wireless devices may be prohibited by the owner of the building or responsible representatives of the organization. If in doubt about the policy applying to the use of wireless devices in an organization where a specific environment (e.g. airports), you should ask for permission to use the device before turn it on. ASKEY assumes no liability for non-compliance with regulations on the installation site, and radio interference created vis-à-vis third parties and due to non-compliance with national regulations for this application.  DANGER Instruction Do not overload wall outlet or extension cords as this may increase the risk of electric shock or fire. If the power cord is frayed, replace it with a new one. Instruction Do not attempt to connect with any computer accessory or electronic product without instructions from qualified service personnel. This may result in risk of electronic shock or fire. WARNING Instruction Proper ventilation is necessary to prevent the product overheating. Do not block or cover the slots and openings on the product, which are intended for ventilation and proper operation. Unplug the power plug When the product is expected to be not in use for a period of time, unplug the power cord of the product to prevent it from the damage of storm or sudden increases in rating. Unplug the Accidental penetrations of small metal objects (such as pins, paper clips, etc.) disconnect the equipment from the mains as soon as possible (risk of electric shock) and contact your Customer Service to find out how to proceed. Do not reconnect the product as a foreign object has not been eliminated. Unplug the product immediately if you notice it exudes a smell
Page7/76power plug of burning or smoke. You should never open the unit yourself because you could be electrocuted. Prohibited Do not place the product near any source of heat or expose it to direct sunlight. Water wet prohibition Do not expose the product to moisture. Never spill any liquid on the product. Instruction Avoid connecting or using this product during a lightning storm. Disturbances transmitted through the grid and / or telephone can cause electric shock in the product and people. CAUTION Instruction Use only power adapter supplied with the product. This appliance is designed to operate in the rated voltage 110~240 VAC. Instruction Do not place this product on unstable stand or table. Instruction This product is designed for stationary use in an office or a room in the home for a maximum ambient temperature of 40 ° C (104 ° F). Instruction To allow the disconnection of the device in case of problems, make sure the base of the outlet you plug the power cord is easily accessible and is located as close as possible to the equipment.
Page8/76 Instruction Leave 7cm to 10cm around the appliance to ensure that proper ventilation gets to it. Be sure to connect the ground wire The screen of the coaxial cable is intended to be connected to earth in the building installation. Disassembly prohibited Do not attempt to disassemble or open covers of this unit by yourself. Nor should you attempt to service the product by yourself, which may void the user’s authority to operate it. Contact qualified service personnel under the following conditions: 1. If the power cord or plug is damaged or frayed. 2. If liquid has been spilled into the product. 3. If the product has been exposed to rain or water. 4. If the product does not operate normally when the operating instructions are followed. 5. If the product has been dropped or the cabinet has been damaged. 6. If the product exhibits a distinct change in performance. 7. If a cable is damaged or frayed provided. 8. If the unit is dropped or damaged in any way. 9. If there is a noticeable signs of overheating Unplug the power plug Power off and unplug this product from the wall outlet when it is not in use or before cleaning. Pay attention to the temperature of the power adapter. The temperature might be high. Instruction Do not store the Cable Modem product in excessively hot, cold or damp conditions. Operation Environmental: ‧ Operation Temperature: 5°C ~ 40°C ‧ Storage Temperature: -20°C ~ +70°C To clean the appliance, use a dry, clean soft cloth with no cleaning solvent or abrasive products. Clean the ventilation openings regularly.
Page9/76Instruction
Page10/76CHAPTER 1: CONNECTIONS AND SETUP Cable Modem Overview Front Panel Fig. 1-1 Front Panel POWER Indicates the power status. ONLINE Displays the status of your cable connection. The light is off when no cable connection is detected and fully lit when the modem has established a connection with the network and data can be transferred. ETHERNET Indicates the state of Ethernet ports. Wi-Fi Indicates the traffic on the wireless network. TEL 1 / 2 Indicates the status of the telephone ports. MoCA Indicates the status of the MoCA functionality. 
Page11/76LED from top to bottom. LED Status Description POWER ON OFF The device is on. The device boot fail or no power. ONLINE ON OFF FLASH The device is ready for use. Now you can link to the internet. The device is not link to the internet yet or not registration. The device is in registration process or upgrade firmware. ETHERNET ON OFF FLASH LAN port is connected to the PC. LAN port is not connected to the PC. Traffic on the LAN is working. Wi-Fi ON OFF FLASH Wi-Fi is enabled. Wi-Fi is disabled. Wi-Fi traffic is working. TEL 1 / 2 ON OFF FLASH Phone is ready registration for use. Phone is not able to use. Phone interface is in registration process. MoCA ON OFF FLASH MoCA is enabled. MoCA is disabled. MoCA traffic is working. Table 1-1 LED behavior
Page12/76Rear Panel Fig. 1-2 Rear Panel Slot Description WPS Enables scanning for available WPS client device USB USB 3.0 host connector RESET Reset/Reboot this Cable modem LAN 1 / 2 / 3 / 4 Ethernet 10/100/1000 Base-T RJ-45 connector CABLE RF F-Connector 12VDC 12V DC-IN Power connector. Table 1-2 Rear Panel description
Page13/76Bottom Side Panel for TEL Fig. 1-3 Bottom Side Panel The TEL 1 / 2 on the Bottom Side panel of TCG310, you can use telephony RJ-11 Connector.
Page14/76Wall Mounting The number of the screw 2 pcs. Direction for wall mounting: Tuner downward or leftward or rightward. Dimension for the screw: diameter: 3.5 mm; length: 30 mm. There are 2 slots on the side of the CABLE MODEM that can be used for wall mounting. Note: When wall mounting the unit. Ensure that it is within reach of the power outlet. Fig. 1-4 Wall Mounting To do this: 1. For the cable modem, ensure that the wall you use is smooth, flat, dry and sturdy and use the 2 screws holes. 2. The unit can be to use solid concrete wall and/or hard wood wall. 
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Page16/76Contact Your Local Cable Company You will need to contact your cable company to establish an Internet account before you can use your gateway. You should have the following information ready (which you will find on the sticker on the gateway): • The serial number • The model number • The Cable Modem (CM) Media Access Control (MAC) address • The Terminal Adapter (EMTA) MAC address • Security information: Service Set Identifier (SSID), Encryption key / passphrase (WPA2-PSK by default), channel number. Default values are indicated underneath the modem on the sticker. Please check the following with the cable company  The cable service to your home supports DOCSIS/Euro-DOCSIS compliant two-way modem access.  Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.)  You have a cable outlet near your PC and it is ready for Cable Modem service. Note: It is important to supply power to the modem at all times. Keeping your modem plugged in will keep it connected to the Internet. This means that it will always be ready whenever you need. Important Information Your cable company should always be consulted before installing a new cable outlet. Do not attempt any rewiring without contacting your cable company first. Please verify the following on the Wireless Voice Gateway The Power LED should be lighted when plug-in the power supply. Connecting the Wireless Voice Gateway to a Single Computer This section of the manual explains how to connect your Wireless Voice Gateway to the Ethernet port on your computer and install the necessary software. Please refer to Figure 1-7 to help you connect your Digital Cable Modem for the best possible connection.
Page17/76Attaching the Cable TV Wire to the Wireless Voice Gateway 1. Locate the Cable TV wire. You may find it one of three ways: a. Connected directly to a TV, a Cable TV converter box, or VCR. The line will be connected to the jack, which should be labeled either IN, CABLE IN, CATV, CATV IN, etc. b. Connected to a wall-mounted cable outlet. c. Coming out from under a baseboard heater or other location. See Figure 1-6 for the wiring example. Notes: For optimum performance, be sure to connect your Wireless Voice Gateway to the first point the cable enters your home. The splitter must be rated for at least 1GHz. Fig. 1-6 Basic Home Wiring
Page18/76Installation procedure for connecting to the Ethernet interface Follow these steps for proper installation. (Please refer to Fig. 1-7) Plug the coaxial cable to the cable wall outlet and the other end to the modem’s cable connector. Note: To ensure a fast registration of the modem, the coaxial cable must be connected to the modem before it is powered on. Plug the power adapter into the socket of the cable modem and two-pin plug in the AC outlet to power on the modem. Note: Only use the power adapter that comes with the modem. Using another power adapter can cause damage to the product, and will void the warranty. Connect an Ethernet cable (direct connection, see below) to the Ethernet port at the back of the computer, and the other end to the ETHERNET port on the rear panel of the cable modem. The modem will seek the appropriate cable signal on the cable television network and go through the initial registration process on its own. The modem is ready for data transfer after the green LED "ONLINE" is lit continuously. Note: the button "RESET" at the back of the modem is used primarily for maintenance. Fig. 1-7 Connect to the Modem
Page19/76Telephone or Fax Connection When properly connected, most telephony devices can be used with the Wireless Voice Gateway just as with a conventional telephone service. To make a normal telephone call, pick up the handset; listen for a dial tone, then dial the desired number. For services such as call waiting, use the hook switch (or FLASH button) to change calls. The following procedures describe some of the possible connection schemes for using telephony devices with the Wireless Voice Gateway. 1. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to one of the TEL jacks on the Wireless Voice Gateway. 2. If there is a phone line in your home which is NOT connected to another telephone service provider, connect a standard phone line cord from a jack on this line to one of the TEL jacks of the Wireless Voice Gateway. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to one of the other jacks in the house that uses that line. 3. If you have a multi-line telephone, connect a standard phone line cord (not an RJ-14 type line cord) from the phone to the TEL jacks on the Wireless Voice Gateway. (Other phones can be added to each line by using standard phone line splitters.) 
Page20/76CHAPTER 2: WEB CONFIGURATION To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet) between the Wireless Voice Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. Subscribe to a Cable Company. Accessing the Web Configuration (For basic account only) The Wireless Voice Gateway offers local management capability through a built-in HTTP server and a number of diagnostic and configuration web pages. You can configure the settings on the web page and apply them to the device. Once your host PC is properly configured; please proceed as follows: 1. Start your web browser and type the private IP address of the Wireless Voice Gateway on the URL field: 192.168.100.1 2. After connecting to the device, you will be prompted to enter username and password. By default, the username is "user" and password is "user". Fig2-1 Login dialogue Note: If forget your username and password, you may Press "Reset" button on the rear panel more than 5seconds to restore the username and password to default.
Page21/76If you login successfully, the main page will appear. “ You can change the display language to “English”, “Suomi”, “中文”, “ Deutsche”, “Nederlands”, “Français” or “日本語” on the top of the page. Fig. 2-2 Switch Language
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Page25/76z 2.4GWi-Fi Network / 5GWi-Fi Network: It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function. z Current Channel: The channel that you choose will be displayed in this field. z Current Bandwidth: The bandwidth that you choose will be displayed in this field. z Current Sideband: The sideband that you choose will be displayed in this field. z Wi-Fi Name (SSID): The SSID for 2.4GHz / 5GHz wireless function. z Interface Type: There are three different modes can be selected. 2.4GHz can be selected 802.11b/g, 802.11b/g/n and 802.11n only; 5GHz can be selected 802.11a, 802.11a/n/ac and 802.11n/ac only. z Sideband (40MHz only): There is “Lower” and “Upper” can be selected if Bandwidth 40 MHz was enabled. z Channel: Channels for US 2.4GHz: 802.11b,802.11g,802.11n(HT20):11 802.11n(HT40):7 5 GHz: 802.11a,802.11n(HT20),802.11ac(VHT20):25 802.11n(HT40),802.11ac(VHT40) :12 802.11 ac(VHT80) :6 Channels for Canada 2.4GHz: 802.11b,802.11g,802.11n(HT20):11 802.11n(HT40):7 5 GHz: 802.11a,802.11n(HT20),802.11ac(VHT20):22 802.11n(HT40),802.11ac(VHT40) :10 802.11 ac(VHT80) :5 Choose the one that is suitable for this device. z Bandwidth: Select wireless channel width 20/40 MHz is for 2.4GHz Wi-Fi default value, and 20/40/80 MHz is for 5GHz Wi-Fi default value. (Bandwidth taken by wireless signals of this access point.) z Output Power: This setting decides the output power of this device. You may use it to economize on electricity by selecting lower percentage of power output. Control the range of the AP by adjusting the radio output power.
Page26/76z Broadcast SSID: Broadcasting the SSID causes the name of your network to appear in the list of available networks. z Wi-Fi Protection: The method of Wi-Fi protection can be OFF, WPA, WPA2/AES or WPA+WPA2/TKIP+AES. z Network key: The network key is the password that you use to authenticate with your router. z QR Code: Use QR code scanning APP on the smartphone to get Wi-Fi Name (SSID), Wi-Fi Protection and Network key.
Page27/76 Fig.2-6 Wi-Fi\General\QR Code Fig.2-7 Wi-Fi\General\Scanning result z WIFI: S (SSID): ASKEY_B2BC z T (Wi-Fi Protection): WPA z P (Network key): zNyQzYwEGNRTN For Android users, you can install “Barcode Scanner“ app to scan Wi-Fi QR code, and the smart phone will be able to connect automatically without entering the SSID and password. Fig.2-8 Wi-Fi\General\Android APP
Page28/76802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information- z WPA (Wi-Fi Protected Access)/WPA2: It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes. WPA2 is the second generation of WPA security. z WPA/WPA2 Encryption: There are two types that you can choose, AES, TKIP+AES. TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key. Then it regularly changes and rotates the encryption keys so that the same encryption key will never be used twice AES provides security between client workstations operating in ad hoc mode. It uses a mathematical ciphering algorithm that employs variable key sizes of 128, 192 or 256 bits.
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Page30/76z 2.4G Wi-Fi Network / 5G Wi-Fi Network: It may help you to Enable or Disable the 2.4GHz / 5GHz wireless function. z Wi-Fi Name (SSID): The SSID for 2.4GHz / 5GHz Guest wireless function. z Broadcast SSID: Broadcasting the SSID causes the name of your network to appear in the list of available networks. z Wi-Fi Protection: The method of Wi-Fi protection can be OFF, WPA, WPA2/AES or WPA+WPA2/TKIP+AES. z Network key: The network key is the password that you use to authenticate with your router. z QR Code: Use QR code scanning APP on the smartphone to get Wi-Fi Name (SSID), Wi-Fi Protection and Network key. Fig.2-10 Wi-Fi\General\QR Code Fig.2-11 Wi-Fi\General\Scanning result z WIFI: S (SSID): ASK_G_1_XXXX_0_1 z T (Wi-Fi Protection): WPA z P (Network key): 1234567890
Page31/76For Android users, you can install “Barcode Scanner“ app to scan Wi-Fi QR code, and the smart phone will be able to connect automatically without entering the SSID and password. Fig.2-12 Wi-Fi\General\Android APP Guest LAN Settings A private IP address and Subnet Mask for LAN sub netting. For example 192.168.0.1./ 255.255.255.0. z Configure the IP address numbers for the DHCP server with “Lease pool start” and “Lease pool end”. z Configure the IP address lease time with “Lease time” for DHCP server.
Page32/76802.11x Authentication introduction If you enable the 802.11x authentication function, you will have to offer the following information- z WPA (Wi-Fi Protected Access)/WPA2: It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes. WPA2 is the second generation of WPA security. z WPA/WPA2 Encryption: There are two types that you can choose, AES, TKIP+AES. TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key. Then it regularly changes and rotates the encryption keys so that the same encryption key will never be used twice AES provides security between client workstations operating in ad hoc mode. It uses a mathematical ciphering algorithm that employs variable key sizes of 128, 192 or 256 bits. 
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Page36/76Reset This page allows configuration of the wireless network to default. Fig.2-16 Wi-Fi\Reset
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Page38/76Password By default, the username is "user" and password is "user". When the current password is the default one, the user is strongly encouraged to change the default web password. The password can be a minimum of 8 characters, maximum of 20 characters and is case sensitive. If forget your username and password, you may Press "Reset" button on the rear panel more than 5seconds to restore the username and password to default. Note: We are always suggesting you to modify the password. This is a basic protection against wrongful access to the Gateway Web pages. Fig.2-18 Setting\Password
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Page41/76LED This page allows configuration of the LED brightness. Fig.2-21 Setting\LED
Page42/76MoCA Web Page Group MoCA You will be able to change your MoCA setting here. MoCA is a new technology which utilizes your existing CATV coax at home to form a home networking which will provide high speed home network access. Fig.2-22 MoCA\MoCA
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Page46/76Event log This page displays the contents of the SNMP event log. Fig. 2-26 Status\Event log
Page47/76Accessing the Web Configuration (For admin account only) Once your host PC is properly configured; please proceed as follows: 1. Start your web browser and type the private IP address of the Wireless Gateway on the URL field: 192.168.100.1 2. After connecting to the device, you will be prompted to enter username and password. By default, the username is "admin" and password is "admin". This section that introduces the admin account addition pages, and the same as the basic mode pages refer to page 20 ~ 45, please. Internet Web Page Group Advanced This page allows you to configuration of advanced features of the broadband Gateway. Fig.2-27 Internet\Advanced
Page48/76z WAN Blocking prevents others on the WAN side from being able to ping your gateway. With WAN Blocking enabled, your gateway will not respond to pings it receives, effectively “hiding” your gateway. z Ipsec PassThrough enables IpSec type packets to pass WAN Ù LAN. IpSec (IP Security) is a security mechanism used in Virtual Private Networks (VPNs). z PPTP PassThrough enables PPTP type packets to pass WAN Ù LAN. PPTP (Point to Point Tunneling Protocol) is another mechanism sometimes used in VPNs.
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Page50/76Firewall This page allows you to enable/disable, and you can choose “Off”, “Low”, “Medium”, “High” firewall protection. The Low setting does not block any services/ports, however it does protect against invalid packets and well known attacks. The Medium setting will cause the firewall to drop a packet unless it is on a specific port of allowed services. The High setting is similar to medium, but allows access to even fewer services. The Off setting allows all traffic to pass. Fig.2-29 Internet\Firewall
Page51/76IP Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you don’t want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig.2-30 Internet\IP Filtering
Page52/76Port Filtering This page enables you to enter the IP address ranges of PCs on your LAN that you don’t want to have outbound access to the WAN. These PCs can still communicate with each other on your LAN, but packets they send to WAN addresses are blocked by the gateway. Fig.2-31 Internet\IP Filtering
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Page54/76Dynamic DNS This page allows to setup for Dynamic DNS server. Fig.2-33 Internet\Dynamic DNS z Dynamic DNS- Turn “ON” to enable the dynamic DNS function. z Provider- Choose Provider to enable the basic setting. z Domain Name- The domain name that you registered with your DDNS provider. z Account / Email- The account that is registered with your DDNS provider. z Password- The password that you registered with your DDNS provider Click Apply to save the changes.
Page55/76DNS Cache This page allows configuration static DNS in DNS proxy mode. Enter the domain name in plain format (Ex. mydomain.com) Fig.2-34 Internet\DNS Cache
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Page58/76Bridge Mode This page displays configuration Bridge Mode to internet. Fig.2-37 Internet\Bridge Mode
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Page60/76MAC base Passthrough This page allows you configure passthrough CPEs via MAC address. (bypass NAT) Fig.2-39 Internet\MAC base Passthrough
Page61/76Wi-Fi Web Page Group Schedule Schedule the times when you want the Wi-Fi of your router to be turned on or off. When it is turned back on, you return to your chosen Wi-Fi settings. Fig.2-40 Wi-Fi\Schedule
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Page64/76Settings Web Page Group Remote Access This page allows configuration of the Remote Access. Fig. 2-43 Setting\Remote Access z Allow Remote Management: It may help you to Enable or Disable the remote access function. z Remote User Name: The user name that when you remote access able to login. z Port Number: Configure specific port number when you remote access to GUI. z Remote Password: The remote password that when you remote access able to login. z IP Address: The IP address that you can use to remote access.
Page65/76Internet Time This page display configuration of time servers and the system time obtained from network servers via Simple Network Time Protocol. The system has to be reset for any changes to take effect. Fig.2-44 Setting\Internet Time
Page66/76USB Web Page Group USB Basic This page allows basic control of the USB devices shared over the network. Fig.2-45 USB\USB Basic
Page67/76Media Server This page controls configuration and scanning of the cable modem’s media server. Fig.2-46 USB\Media Server
Page68/76CPUS Server This page allows control of the USB Printer shared over the network. Fig.2-47 USB\CPUS Server
Page69/76CHAPTER 3: ADDITIONAL INFORMATION Frequently Asked Questions Q. How do I get the system installed? A. Professional installation from your cable provider is strongly recommended. They will ensure proper cable connection to the modem and your computer. However, your retailer may have offered a self- installation kit, including the necessary software to communicate with your cable ISP. Q. Once my Cable Modem is connected, how do I get access to the Internet? A. Your local cable company provides your internet service*, offering a wide range of services including email, chat, and news and information services, and a connection to the World Wide Web. Q. Can I watch TV, surf the Internet, and talk to my friends through the Cable Modem at the same time? A. Absolutely! Q. What do you mean by “Broadband?” A. Simply put, it means you’ll be getting information through a “bigger pipe,” with more bandwidth, than a standard phone line can offer. A wider, “broader” band means more information, more quickly. Q. What is DOCSIS and what does it mean? A. “Data over Cable Service Interface Specifications” is the industry standard that most cable companies are adopting as they upgrade their systems. Should you ever decide to move, the Cable Modem will work with all upgraded cable systems that are DOCSIS-compliant. * Monthly subscription fee applies. ** Additional equipment required. Contact your Cable Company and ISP for any restrictions or additional fees.
Page70/76General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. z Check all of the connections to your Cable Modem. z Your Ethernet card may not be working. Check each product’s documentation for more information. z The Network Properties of your operating system may not be installed correctly or the settings may be incorrect. Check with your ISP or cable company. I can’t get the modem to establish an Ethernet connection. z Even new computers don’t always have Ethernet capabilities – be sure to verify that your computer has a properly installed Ethernet card and the driver software to support it. z Check to see that you are using the right type of Ethernet cable. The modem won’t register a cable connection. z If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your Cable Company if it has not completed this 5-step process within 30 minutes, and note which step it is getting stuck on. z The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable other than the one your Cable Company recommends, or if the terminal connections are loose, it may not work. Check with your Cable Company to determine whether you’re using the correct cable. z If you subscribe to video service over cable, the cable signal may not be reaching the modem. Confirm that good quality cable television pictures are available to the coaxial connector you are using by connecting a television to it. If your cable outlet is “dead”, call your Cable Company. z Verify that the Cable Modem service is DOCSIS compliant by calling your cable provider.
Page71/76Service Information If you purchased or leased your Cable Modem directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. If you purchased your Cable Modem from a retailer, see the enclosed warranty card.
Page72/76Federal Communication Commission Interference Statement This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. For operation within 5.15 ~ 5.25GHz / 5.47 ~5.725GHz frequency range, it is restricted to indoor environment. This device meets all the other requirements specified in Part 15E, Section 15.407 of the FCC Rules.
Page73/76FOR MOBILE DEVICE USAGE (>35cm/low power) Radiation Exposure Statement: This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 35cm between the radiator & your body. FOR COUNTRY CODE SELECTION USAGE (WLAN DEVICES) Note: The country code selection is for non-US model only and is not available to all US model. Per FCC regulation, all Wi-Fi products marketed in US must fix to US operation channels only.
Page74/76Industry Canada statement: This device complies with ISED’s licence-exempt RSSs. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux CNR d’ ISED applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable. Caution : (i) the device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems; (ii) the maximum antenna gain permitted for devices in the bands 5250-5350 MHz and 5470-5725 MHz shall be such that the equipment still complies with the e.i.r.p. limit; (iii) the maximum antenna gain permitted for devices in the band 5725-5850 MHz shall be such that the equipment still complies with the e.i.r.p. limits specified for point-to-point and non-point-to-point operation as appropriate; and (v) Users should also be advised that high-power radars are allocated as primary users (i.e. priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices. Avertissement: Le guide d’utilisation des dispositifs pour réseaux locaux doit inclure des instructions précises sur les restrictions susmentionnées, notamment : (i) les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l’intérieur afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux; (ii) le gain maximal d'antenne permis pour les dispositifs utilisant les bandes de 5250 à 5 350 MHz et de 5470 à 5725 MHz doit être conforme à la limite de la p.i.r.e; (iii) le gain maximal d'antenne permis (pour les dispositifs utilisant la bande de 5 725 à 5 850 MHz) doit être conforme à la limite de la p.i.r.e. spécifiée pour l'exploitation point à point et l’exploitation non point à point, selon le cas; 
Page75/76 (v) De plus, les utilisateurs devraient aussi être avisés que les utilisateurs de radars de haute puissance sont désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL. FOR MOBILE DEVICE USAGE (>35cm/low power) Radiation Exposure Statement: This equipment complies with ISED radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 35cm between the radiator & your body. Déclaration d'exposition aux radiations: Cet équipement est conforme aux limites d'exposition aux rayonnements ISED établies pour un environnement non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 35 cm de distance entre la source de rayonnement et votre corps.
Page76/76CAUTION for UL (Check caution label on gift box) North American Cable Installer: This reminder is provided to call your attention to Article 820.93 of the National Electrical Code (Section 54 of the Canadian Electrical Code, Part 1) which provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable entry as practical.

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