Altigen Communications ATGN-IP710-05 VoIP PHONE User Manual AltiConsole

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ATGN IP710 05 User Manual

USERS MANUAL

IP 710 Phone™Administration Manual09/2005 4290-0012-5.0A

IP 710 Manual iContentsContents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iWarranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .vPreface: About This Manual . . . . . . . . . . . . . . . . . . . . . . . . .viiCHAPTER 1An Overview of the IP 710 . . . . . . . . . . . . . . . . . . . . . . . . . . . .1Hardware Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5CHAPTER 2System & Network Requirements . . . . . . . . . . . . . . . . . . . . . .7System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7Network Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7AltiAdmin/ACM Admin Configuration Requirements . . . . . . . . . . 7AltiGen IP Phone Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Plug and Play Feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Basic Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Normal Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8CHAPTER 3Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9Local Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Remote Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Verifying the Phone Startup Process . . . . . . . . . . . . . . . . . . . . . . . 19Resolving Errors Upon Startup. . . . . . . . . . . . . . . . . . . . . . . . . . 19Other Phone Already Logged On To Extension . . . . . . . . . . . . . . 20Executing Plug and Play After IP Phone is Started . . . . . . . . . . . . 20Restoring Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Rebooting the IP 710 Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21To Use IP 710 in Power over Ethernet Mode . . . . . . . . . . . . . . . . 21To Remove the PoE Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

IP 710 Manual iiOperation Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22CHAPTER 4Phone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23Phone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23System Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Enabling/Disabling DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Configuring IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Assigning a Local IP Address . . . . . . . . . . . . . . . . . . . . . . . . . . 27Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Updating Phone Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Resolving Errors Upon Rebooting . . . . . . . . . . . . . . . . . . . . 29Configuring NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Enabling NAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Setting Ring Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Distinctive Ringing Support . . . . . . . . . . . . . . . . . . . . . . . . . 30Workgroup Status Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Greeting Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31CHAPTER 5Phone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41Appendix A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Firewall Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52Normal Operating Mode Messages . . . . . . . . . . . . . . . . . . . . . . 52Local Menu Configuration Messages . . . . . . . . . . . . . . . . . . . . 53IP Phone Running Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

IP 710 Manual iiiIP Phone Boot Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55User Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

IP 710 Manual ivNOTE This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving antenna.• Increase the separation between the equipment and receiver.• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

IP 710 Manual vWarrantyWhat The Warranty CoversAltiGen Communications warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AltiGen Communications will, at its sole option, repair, refund or replace the product with a like product.How Long the Warranty Is EffectiveAll AltiGen Communications products are warranted for one (1) year for all parts from the date of the first end user purchase.Whom the Warranty ProtectsThis warranty is valid only for the first end user purchaser.What the Warranty Does Not Cover1. Any product on which the serial number has been defaced, modified or removed.2. Damage, deterioration or malfunction resulting from:a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.b) Repair or attempted repair by anyone not authorized by AltiGen Communications.c) Any damage of the product due to shipment.d) Removal or installation of the product.e) Causes external to the product, such as electric power fluctuations or failure.f) Use of supplies or parts not meeting AltiGen Communications’ specifications.g) Normal wear and tear.h) Any other cause which does not relate to a product defect.3. Shipping, installation, set-up and removal service charges.

vi IP 710 ManualHow to Obtain ServiceEnd user customers should contact your Authorized AltiGen Dealer for service. Authorized AltiGen Dealers must follow the steps below for service:1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to AltiGen Communications, Inc.All materials being returned to AltiGen must have an associated RMA num-ber. RMA numbers are issued by AltiGen Customer Service and can be obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA request via the AltiGen Partner Resource Center, at http://dealer.altigen.com. AltiGen reserves the right to refuse return of any material that does not have an RMA number. The RMA number should be clearly marked on the outside of the box in which the material is being returned. For example:Attn.: RMA # 123AltiGen Communications, Inc.4555 Cushing Pkwy.Fremont, CA 94538Upon authorization of return, AltiGen will decide whether the malfunction-ing product will be repaired or replaced.2. To obtain warranty service, you will be required to provide:a) The date and proof of purchaseb) Serial number of the product c) Your name and company named) Your shipping addresse) A description of the problem.3. For additional information contact your AltiGen Dealer or AltiGen Communications, Inc.Effect of State LawThis warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.Sales Outside the U.S.A.For AltiGen Communications products sold outside of the U.S.A., contact your AltiGen Communications dealer for warranty information and services.

IP 710 Manual viiPreface: About This ManualThis document describes how to get the Alti-IP 710 phone up and running on a Voice over IP (VoIP) network. For complete and detailed information on procedures that you need to perform on AltiGen’s AltiWare application or other network devices, refer to the AltiWare OE System Installation and Administration Manual or AltiContact Manager System Administration Manual.Another document, the IP 710 Quick Reference Card, covers basic end user phone features, configuration from the IP phone, and AltiServ feature codes.This guide contains the following chapters and appendices:Chapter 1, An Overview of the IP 710, provides an overview and description of the IP 710.Chapter 2, System and Network Requirements describes configuration requirements.Chapter 3, Installation, describes how to properly install the IP 710, how to configure network settings, and operation notes.Chapter 4, Configuration, describes how to configure phone settings for the IP 710.Chapter 5, Phone Functions, provides on overview of the IP 710 basic functions.Appendix A, provides phone specifications, tips for troubleshooting the IP 710, LCD message information and user reference information.GlossaryOverviewThe IP 710 Administration Manual provides information about how to set up, connect cables to, and configure an IP 710 phone. It also provides information on how to configure the network and IP settings, and how to change the settings and options of the IP 710 phone.

viii IP 710 ManualRelated Documentation•IP 710 Quick Reference Card•AltiWare OE/ACC System Installation and Administration Manual or AltiContact Manager System Administration Manual

IP 710 Manual 1CHAPTER 1An Overview of the IP 710The IP 710 class of AltiGen IP phones is an H.323-compliant, business telephone that provides voice communication over an IP network.The IP 710 provides functionality similar to traditional analog phones, including automatic redial, on-hook dialing, hands-free operation, 15 programmable keys, LCD display and headset port support.The main components of the phone are illustrated in the figures below and described in the table that follows each figure.Figure 1. IP 710 Phone1LCD Screen Displays features such as time, phone number, caller ID, call waiting, line/call status and call time.134 - 67 - 1213 - 1516 - 2122232

IP 710 Manual 22Message Waiting Indicator Light*Blinks when a message is waiting or a call is coming in.3Soft Keys* 1-1515 soft keys can be configured by the system administrator in AltiAdmin/ACM Admin as a Busy Lamp Field (BLF) key, an AltiServ Feature Code key, a Speed Dial key, a Line Park key, a Call Record key, a Workgroup Status key, or a Phone Setting key.4Greeting* Greeting access button.5Activity* Activity code access button.6VoiceMail* Voice mail access button.7Intercom* Incoming voice path through speaker, indicated by the button’s blinking light.8Headset Hook switch for headset device.9Conference* Initiates a conference call, indicated by the button’s blinking light.10 Hold* Places a call on hold, indicated by the button’s blinking light.11 Mute Engages or disengages mute function.12 Speaker Enables speaker.13 Menu Displays the phone’s menu.14 Navigation buttons/buttons let you scroll through text on the LCD screen.button selects a menu item or setting.button returns to previous configuration menu or deletes the last digit input.15 Enter Confirms selections made in the LCD, including settings.

IP 710 Manual 3Note: * Indicates a normal operating mode key feature, which is available only after registering the IP 710 with the phone server and logged in as an extension.16 Release Releases a call, exits from the menu, releases phone from an active state.17 Redial* Redials up to last 16 calls and up to 32 digits.18 SpeedDial* Displays a list of Station Speed Dial entries configured through AltiView/AltiAgent or AltiAdmin/ACM Admin. To make an outgoing call, use the / buttons to select a Speed Dial entry, then press Enter.19 Call Log* Displays the caller IDs of up to 99 incoming calls. To dial, use the / buttons to select a call log entry, then press Enter.20 Flash* For system feature codes that need a flash to complete.21 Transfer* Transfers a call.22 Volume Adjusts volume of ringer, speaker, handset and headset.23 Dial Pad Functions like a dial pad on a traditional telephone and is also used for inputting some settings that are accessed through the phone’s menu.

IP 710 Manual 4Figure 2. IP 710 Phone, Bottom View1DC Port Connects to power outlet2Power Cable RestraintSecures the power cable, preventing it from accidentally being pulled out3DC/PoE Switch Switches between DC power and Power over Ethernet4PC Access Port Connects to PC (10/100 Base T)5LAN Port Connects to network (10/100 Base T)6PoE Module CoverCovers the optional Power over Ethernet Module7Slots for the Phone StandFour slots on each side for inserting the phone stand to set the phone at the desired angle5431726

IP 710 Manual 5Figure 3. IP 710 Phone, Left ViewHardware ComponentsThe following hardware items are included in this package:• IP 710 set and stand• Handset• Handset cord• AC adapter (Input: 100-240V; Output: DC 5V, 2A)• Power cord• Network cableOptional items can be purchased separately:• Power over Ethernet (PoE) module• Wall mount bracket1Headset 2.5mm plug receptacleConnects to a 2.5mm headset2Headset RJ port Connects to a non-amplified headset with RJ9 connector3Handset port Connects to a handset 1 2 3

IP 710 Manual 6

IP 710 Manual 7CHAPTER 2System & Network RequirementsSystem Requirements• AltiWare OE 5.0A Update 3 or higherNote: A lower version of AltiWare may cause the IP phone to lose several advanced features, resulting in use as a basic H.323 phone.• AltiGen OE 5.0A GateKeeper or higher (to support plug and play functionality)Network Requirements• Network connection — the IP phone must have TCP/IP connection to the related AltiWare systemImportant: Make sure an Ethernet switch is used, rather than a hub, in the corporate LAN. An Ethernet switch with QoS support is preferred.• DHCP Server (to get an IP address dynamically, when necessary)• TFTP Server (to update the IP phone firmware, when necessary)• GateKeeper (for plug and play feature)AltiAdmin/ACM Admin Configuration Requirements• The IP 710 requires an IP extension to be enabled in AltiAdmin to handle call processing. Refer to the “Setting Up IP Extensions” chapter in the AltiWare OE/ACC System Installation & Administration Manual or ACM System Administration Manual for detailed instructions on how to set up an IP extension to manage the IP phone.• The IP phone settings must be pre-configured in AltiAdmin/ACM Admin before setting up configuration for the IP 710.

IP 710 Manual 8AltiGen IP Phone ServiceAltiGen IP Phone Service is installed together with AltiWare and connects to AltiWare through enhanced AltiLink+ protocol on behalf of IP 710 phones. This service must be running for the IP 710 to operate. If IP Phone Service stops while the IP 710 is on a call, the call will be disconnected.Plug and Play FeatureThe IP 710 supports a plug and play feature when running AltiWare. When the phone is first booted up, this feature enables the phone to automatically discover the AltiServ IP address, instead of having to program the phone manually. Refer to step 7 on page 16 for requirements and setup.Note: The plug and play feature requires AltiGateKeeper Discovery and a single gatekeeper on the LAN.Basic ModeThe IP 710 operates in Basic mode if it fails to register with AltiWare during the startup mode. When in Basic mode, the IP phone’s LCD display shows (BASIC) IDLE. No AltiWare switching features are available in this operating mode. However, the phone user can enter a destination IP address followed by #, and make an outgoing call through the IP network to reach AltiWare or another IP 710 phone. Also, the IP phone can accept incoming calls originating from AltiWare or another IP 710 phone.Normal OperationIn normal operating mode, the IP 710 should have been registered with the phone server and logged in as an extension. The time and extension appear in the LCD screen and all phone features are enabled.Note: To make the IP 710 work in normal operating mode, open the firewall port 10032 for the phone server. Refer to the AltiWare OE/ACC System Installation & Administration Manual or ACM System Administration Manual for information on other firewall ports for H.323.

IP 710 Manual 9CHAPTER 3InstallationThis chapter describes local installation and remote installation of the IP 710 phone.Important Notes for Plug and Play:The plug and play feature enables the IP 710 phone to automatically discover the AltiServ IP address. • To use the plug and play feature, the user’s IP phone must be on the LAN with AltiServ.• There can be only one AltiServ on the LAN.• An instance of AltiGen GateKeeper needs to be running on the LAN and configured to point to the AltiWare system.• GateKeeper Auto Discovery uses broadcast UDP packets, which work in the LAN or VPN environment, but not through the public IP network.• The DHCP server must be up and running.Local Installation1. Gather network settings information (this information will be needed to configure the IP 710):• AltiWare server IP address If you are not using GateKeeper Auto Discovery – needed for plug and play – you will have to manually configure the AltiServ IP address on your IP phones.• Is DHCP used? If DHCP is not used, obtain the IP 710 phone’s IP address from the system administrator.• Firewall informationSee “Firewall Considerations” on page 48, if a firewall is being used in the AltiWare environment.

IP 710 Manual 102. Ensure that there are enough IP addresses for all IP phones and that enough physical extension licenses are available.3. If using plug and play, ensure that there is an available virtual extension with the IP extension feature enabled, and that dynamic IP address is selected.4. In AltiAdmin/ACM Admin, create an extension with Enable IP Extension checked. 5. Configure the IP 710 phone in AltiAdmin/ACM Admin:Select AltiGen IP Phone Configuration from the AltiAdmin/ACM Admin Management menu.

IP 710 Manual 11This opens the IP Phone Configuration window:The left side of the IP Phone Configuration window displays all the IP phones that have been set up in the system. The following table describes the parameters on the General tab:Parameter DescriptionGeneral Info Lets you specify the IP address of the AltiServ system the IP 710 phone is connected to. The version of software associated with AltiServ is automatically displayed in the Version field.To allow the extension user to have password-protected configuration functionality from the phone itself, check the Enable Configure Password check box and assign a numerical password. When the extension user attempts to configure features, the user will need to enter the assigned password to proceed.H.323 Lets you set the Jitter Buffer—the delay used to buffer voice packets received from the IP network—in milliseconds. The Jitter Buffer should be adjusted according to the WAN bandwidth allocated to data traffic.To allow NAT support for the IP extension, check the Enable NAT check box.

IP 710 Manual 12Note: The Apply To button works with the following parameters: General, H.323, TFTP (Server field only; Reset IP Phone and Boot Download options cannot be applied to multiple extensions), and Debug. This works only when the IP 710 is operating in Basic mode.Time Display •Offset - a per phone-based configuration, allows the phone to display a different time, based on location. •Format - a per-phone-based configuration, allows the phone to display 24 hour or 12 hour (AM/PM).Trunk Access Code• Lets you set the digit required to enable a user to return an outside call from the Call Log.• The default trunk access code is the route access code, if it is set in AltiAdmin/ACM Admin.• This setting also appears on the phone’s SYSTEM menu.TFTP Lets you assign the TFTP Server to which the IP phone can connect for updating firmware when necessary. Enter the IP address of the TFTP Server in the Server field. To update IP phone image, the administrator can check the Reset IP Phone and Boot Download check box options to reset and download image to update the phone.Debug When enabled, allows the IP 710 phone to connect to Telnet for debugging.Parameter Description

IP 710 Manual 13After creating IP extensions, and setting parameters on the General tab, go to the IP 710 tab:The parameters on the IP 710 tab are described in the next table.

IP 710 Manual 14Parameter DescriptionSoft Keys 1 - 15 Corresponds to the 15 soft keys on the IP 710. Use the drop-down list to assign one of the following functions to the desired keys:•N/A - when selected, the corresponding soft key cannot be used.•BLF (Busy Lamp Field) - when selected, enter an extension number in the field below; this will be associated with the corresponding soft key to automatically dial this extension number; the light in this soft key indicates that the extension number is busy. You can select the Play Tone check box to also have the IP phone play an audible beep or one of 14 different ring tones when the extension number is ringing.Note: The BLF feature can be assigned only to internal extension numbers, not outside numbers.•Feature Code - when selected, enter an AltiServ feature code in the field below; this will be associated with the corresponding soft key to dial this feature code.•Speed Dial - when selected, enter the speed dial code in the field below; this will be associated with the corresponding soft key to dial this speed dial code.•Line Park - when selected, use the drop-down list to select the desired Line Park line ID.

IP 710 Manual 15IMPORTANT! The configuration in AltiWare will override the IP 710 phone’s local configuration after the IP phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin/ACM Admin settings. Also, after the IP phone is successfully registered with the system, the IP phone will overwrite the AltiWare IP address and network-related settings on the server.Soft Keys 1 - 15 (cont.)•Call Record - when selected, the IP phone user can start and/or stop voice recording on demand. In the Extension Configuration screen on the General page, Record on Demand to Extension VM or Record on Demand to Central Location must be enabled in the Call Recording Options field. Press the key to start recording, press the key again to stop recording. There is no pause function. When the call is recording, the light will be on. Recorded conversations can then be played back through voice mail or accessed at a centralized location.WARNING! Listening in to or recording a conversation without the consent of one or both parties may be a violation of local, state and federal privacy laws. It is the responsibility of the users of this feature to assure they are in compliance with all applicable laws.•Workgroup Status - A workgroup number can be assigned that allows the IP 710 phone to display workgroup queue status, including number of calls in queue, longest queue time, agent login/logout state, number of calls exceeding service level threshold, and service level.•Phone Setting - when selected, the IP phone user will be able to program the corresponding soft key as a speed dial or feature code key directly from the IP phone menu: PHONE SETTING > PROGRAM KEYS > PROGRAM KEY.Parameter Description

IP 710 Manual 166. Connect the IP 710:a. Connect the phone to the LAN that AltiServ is on.b. Connect the handset to the handset port.c. Connect an Ethernet cable from another network device, such as a desktop computer, to the PC access port on the phone (optional).d. Connect the power plug to the DC port. Note: If you want to use Power over Ethernet, see “To Use IP 710 in Power over Ethernet Mode” on page 21.7. Configure startup network settings:If you are using DHCP, ensure that DHCP is enabled on the IP 710 phone: Menu > NETWORK > ENABLE DHCP > Yes. (DHCP is enabled by default.)If you are not using DHCP, you must configure these network settings on the IP 710 after installing the phone on the network:• Local IP address• IP subnet mask• Gateway IP address8. Configure the AltiWare IP settings:If you are using GateKeeper Auto Discovery, you do not need to configure anything. Proceed to Step 9.If you are not using GateKeeper Auto Discovery, you must manually configure the AltiWare IP address setting into the IP 710 phone:a. Menu > SYSTEM >Enter.b. Select AW SERVER, and press Enter.c. Enter the AltiWare server address, using the * key to input periods, and press Enter.9. Activate the IP 710 extension from the IP phone:a. With the handset onhook, press #27, then the Enter button.b. Enter the extension number and password when prompted.

IP 710 Manual 17c. The phone will attempt to register, as shown in the LCD screen:If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in normal operating mode.Otherwise, refer to “Troubleshooting” on page 49.Remote InstallationTo install the IP 710 phone at a remote location, using a broadband connection with or without a router:1. Check the firewall settings at the corporate network to open TCP/UDP ports required by the IP 710. (For more information on firewall settings, refer to “Firewall Considerations” on page 48.)2. Check the AltiWare server’s IP extension settings (make sure the IP extension is enabled, enough physical extension licenses are available, etc.)3. If DHCP is not used, configure the phone’s local IP address and Gateway IP address. (Depending on the Internet Service Provider’s recommendations, you may or may not want to use DHCP.) a. Press the Menu button, scroll to NETWORK, and press the Enter button. b. Scroll to LOCAL ADDRESS, then press Enter.c. Enter the IP address, using the * key to input periods, then press Enter.4. If a NAT server is used, return to the NETWORK menu and set the ENABLE NAT setting to YES.5. If configuring with an H.323 NAT router, the NAT router can forward IP traffic to a specified private IP address based on the destination port in the TCP/IP or UDP packets. When an H.323 endpoint is

IP 710 Manual 18behind the H.323 NAT, you should set up the forwarding to a private IP address of this H.323 endpoint.If this H.323 endpoint is AltiWare, the NAT router must be configured to forward the following ports to the H.323 endpoint’s private IP address:• TCP port 10032 (for phone service)• TCP port 1720 (for H.225)• TCP/UDP 49152 ~ N (for H.245 and RTP/RTCP); where N = 49152 + (62 * number of VoIP boards) - 1.6. Configure the IP 710 phone’s AltiWare address:a. Press the Menu button, scroll to SYSTEM, and press Enter.b. Select AW SERVER, and press Enter.c. Enter the AltiWare server address, using the * key to input periods, and press Enter.7. Exit the menu, using the Release button or the button.8. Press #27 then press Enter to initiate logging onto AltiServ.9. The phone will attempt to register as shown in the LCD screen.If the phone successfully passes through these stages, the phone shows the time and extension in the LCD screen and is now in normal operating mode.Otherwise, refer to “Troubleshooting” on page 49.Note: The IP 710 AltiWare IP address, TFTP (IP) address and other network-related configuration parameters will override the AltiAdmin’s settings when the phone registers with AltiServ. Other parameters will still be overridden by the AltiAdmin settings as before.

IP 710 Manual 1910. Set up IP phone properties in AltiWare as described in step5 on page 10.Verifying the Phone Startup ProcessAfter the IP 710 has power connected to it, the phone begins its automatic booting process by cycling through these steps:1. All LED lights will be on.2. The LCD screen displays [ATGN BOOT] on the first line.3. On the second line of the LCD screen, the following messages are displayed in succession:—CHECK MEMORY (RAM checking state)—CHECK FW (Firmware checking state)—INIT NETWORK—LOADING FW...—LOADING NOW.—Boot Done—INITIALIZING Resolving Errors Upon StartupIf an error occurs during booting, the LED light of the following soft keys will remain on to indicate an error status. These errors represent hardware failures within the IP Phone.• Intercom LED light on = memory check failed• Handset LED light on = network failed• Conference LED light on = DHCP failed• Hold LED light on = attached IP address failedIf the phone successfully passes through these stages, it has started up properly. Otherwise, refer to “Troubleshooting” on page 49.

IP 710 Manual 20Other Phone Already Logged On To ExtensionIf another analog phone or IP phone is already logged on to the same extension, rebooting the IP 710 will not register the phone successfully. The user must press #27 on the IP phone to actively log on to AltiServ. After the extension is logged on and activated, the calls are redirected to this IP Phone. Important: The user should not use the VM option to log on to the IP 710 phone.Executing Plug and Play After IP Phone is StartedIf you have already started the IP phone and want to execute the plug and play feature, perform the following steps:1. Power up the IP phone (the phone should be in Basic mode).2. Press the Menu button.3. Press * * 2 then the Enter button to restore default settings.4. Reboot the phone (by unplugging the power and replugging OR pressing * * 3 then Enter).5. Enter extension number and password.6. The time and extension are displayed in the first line of the LCD screen after the phone has been successfully logged on to AltiServ. Restoring Default SettingsTo automatically restore the original default settings for the IP 710 phone:1. Press the Menu button.2. Press * * 2, then press the Enter button.

IP 710 Manual 21Rebooting the IP 710 PhoneTo reboot the IP 710, press * * 3, then press the Enter button.Note: When the IP 710 is rebooted, the AltiWare IP address setting reverts to the original configuration.To Use IP 710 in Power over Ethernet Mode1. Unplug the power cord.2. Remove the screw on the PoE Module cover, and remove the cover.3. Plug in the PoE Module as illustrated below. The side with four pins in the middle faces the top.4. Put the PoE module cover back, and tighten the screw.5. Move the DC/PoE switch to the PoE position.6. Connect the phone to an AltiGen-certified PoE-enabled switch.Note the centered pins are at the top

IP 710 Manual 22To Remove the PoE Module1. Remove the screw on the PoE Module cover, and remove the cover.2. Notice the “feet” on the two tabs that are on the lower end of the cover. Use these feet to lift the PoE module out of the compartment, like this: Holding the upper end of the cover, slip the cover into either the right side or left side of the module compartment, between the compartment and the module, until the feet of the two tabs is under the module (the inside of the cover should be facing toward the module).3. Pull up to remove the module.Operation Notes• When using #26 and #27 to log out/in, the IP 710 must be onhook. Using the Speaker button to use #26 or #27 will not work.• Two dial tones are always heard when going offhook on the IP 710.• If two calls ring into the IP 710 at the same time and the user attempts to answer the second call, the IP phone will automatically connect the user to the first call.• If the IP 710 is configured for a public IP address, you can call other public IP address devices.• If the IP 710 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.• The daisy chaining of IP 710 phones is not supported.• While the phone’s menu is being used, incoming calls will be directed to the extension’s busy call handling setting.

IP 710 Manual 23CHAPTER 4Phone ConfigurationPhone, system, and network settings can be configured through the IP phone’s menu. The phone can also be registered through this menu, if necessary.• To get to the menu, press the Menu button.•/ buttons scroll the menus and settings in the LCD screen. • button selects a menu item or a setting. • The Enter button also selects a menu item or a setting.• button returns to the previous menu.•Press the Release button to exit the menu.The following tables describe each setting and the corresponding menu path.Important: The configuration in AltiAdmin will override the IP 710 phone’s local configuration after the IP phone is registered. If the IP phone’s local configuration is changed while in Basic mode, these changes will be overwritten by AltiAdmin settings. Also, after the IP phone is successfully registered with AltiServ, the IP phone will overwrite the AltiWare IP address and network-related settings on the server.Note: Several of these settings can be configured through AltiAdmin by the system administrator.Phone SettingsSetting Menu Path DescriptionExtension NumberPhone Setting > Ext NumberSets the IP phone’s extension number.Extension PasswordPhone Setting > Ext PasswordSets the IP phone’s extension password.

IP 710 Manual 24System SettingsProgram KeysPhone Setting > Program Keys > Program Key [#]Sets the speed dial number or feature code for a selected key.Ring Tone Phone Setting > Ring TonesSets the desired ring tone.Auto Answer Phone Setting > Auto AnswerSets whether to enable automatic answering.Auto Answer RingPhone Setting > Auto Ans RingSets how many seconds the phone should ring before it is automatically answered. Appears on menu when Auto Answer is set to Yes.Auto Answer DevicePhone Setting > Auto Ans DevSets whether speaker or headset is the automatic answering device. Appears on menu when Auto Answer is set to Yes.Setting Menu Path DescriptionAltiWare ServerSystem > AW Server Sets the AltiWare server’s IP address.Trunk Access CodeSYSTEM >TRK ACCESS CODESets the digit required to enable a user to return an outside call from the Call Log.Hour Offset System > Hour OffsetSets the time offset from the AltiWare server’s time.TFTP Server System > TFTP Server Sets the TFTP server IP address for updating firmware.Boot DownloadSystem > Boot Download After firmware image upgrade, this setting changes to No. Used mainly for upgrading or troubleshooting. On the next boot, the IP phone will download the new firmware from the TFTP server, if set to Yes.

IP 710 Manual 25Network SettingsEmergency NumberSystem > Emergency NumSets the IP phone’s emergency number. For the U.S., the emergency number is 911.Emergency GatewaySystem > Emergency GW Sets the IP phone’s emergency gateway IP addressVersion InformationSystem > Version Info [Read only]Displays the version number of the IP phone.Setting Menu Path DescriptionEnable DHCP Network > Enable DHCPSets whether Dynamic Host Configuration Protocol (DHCP) is being used by the IP phone to retrieve a new IP address upon boot up.Local AddressNetwork > Local AddressSets the IP phone’s local address; shows only if DHCP is disabled.Network MaskNetwork > Network MaskSets the IP phone’s network mask; shows only if DHCP is disabled.Gateway Network > GatewaySets the default Gateway IP address.Enable GateKeeperNetwork > Enable GK Sets whether GateKeeper is enabled or disabled. GateKeeper DiscoveryNetwork > GK DiscoverySets whether GateKeeper discovery is enabled. IP phone will automatically find GateKeeper. Shows only if GateKeeper is enabled.Enable NAT Network >Enable NATSets whether NAT is enabled or disabled.NAT Address Network > NAT AddressSets the NAT server’s public IP address.

IP 710 Manual 26RegistrationUnder normal circumstances, the IP 710 phone registers itself automatically. However, if registration failed for some reason (for example, the server was not available), registration can be started again from the IP 710 phone’s menu: 1. Press the Menu button.2. Scroll to REGISTER.3. Press the Enter button.Enabling/Disabling DHCPDynamic Host Configuration Protocol (DHCP) automatically assigns IP addresses to devices when they are connected to the network. The IP 710 enables DHCP by default. If you do not use DHCP in your network, you can disable DHCP before manually assigning an IP address to the IP 710. Note: Procedures involving configuring IP settings cannot be completed when DHCP is enabled on the IP phone.To enable/disable DHCP, follow these steps:1. Press the Menu button.2. Press the  button to select NETWORK, then press the Enter button.3. Scroll to ENABLE DHCP, then press Enter. 4. Press / to toggle to YES or NO and press Enter.5. Restart the phone to obtain IP confirmation information from the DHCP serverConfiguring IP SettingsUse these guidelines when manually configuring the IP settings:• Ensure the default gateway IP address in on the same subnet as the host IP address.• When inputting IP addresses into the IP 710, use the * key to enter periods. For example, 209.120.12.8 would be input as 209*120*12*8.

IP 710 Manual 27Assigning a Local IP AddressThe IP address is the unique logical address identifying each host computer on a TCP/IP network. An IP address is a 32-bit number expressed as four decimal numbers from 0 to 255, separated by periods.To assign an IP address, use the following steps:1. Ensure that DHCP is disabled (refer to “Enabling/Disabling DHCP” on page 26.2. Press the Menu button, scroll to NETWORK, then press the Enter button.3. Scroll to LOCAL ADDRESS, and press Enter.4. Use the keys on the dial pad to enter a new IP address, using the * key to enter periods.5. Press Enter.Assigning a TFTP ServerThe default TFTP Server is set to 0.0.0.0.To assign the TFTP server, use the following steps:1. Press the Menu button.2. Use / to select System, then press the Enter button.3. Scroll to TFTP Server, and press Enter.4. Use the keys on the dial pad to enter the new TFTP server address, using the * key to enter periods, then press Enter.Updating Phone FirmwareNote: If using TFTP Server Application, TFTPD32, included in the CD-ROM, copy tftpd32.exe and the associated .hlp and .gid files to a local directory; after they are copied, you can launch the TFTP Server application from the executable file.Obtain app_710.bin and dsp.bin files from the AltiGen website and copy to the same local directory where you copied tftpd32.exe.

IP 710 Manual 28Important: When updating the IP 710 phone’s firmware, it is recommended that administrators perform any updates after normal business hours or when the IP phone is not in use. If the IP 710 phone is in use during an update, the call will be disconnected.If the IP 710 phone is registered with AltiServ, to update the phone firmware from AltiAdmin, do the following:1. Launch IP Phone Configuration in AltiAdmin Main Menu.2. Set the TFTP Server address.3. Select Boot Download and Reset IP Phone check boxes, then click Apply.4. The IP 710 should reboot and download the image from the specified TFTP server.To update the phone firmware directly from the IP 710 phone, follow these steps: 1. Press the Menu button.2. Use the  button to scroll to System, then press the Enter button.3. Scroll to TFTP Server, then press Enter.4. Enter the TFTP server address, using the * key to input periods.5. The IP 710 will download the firmware from the TFTP server on the next reboot.6. Reboot by unplugging and replugging the power cable OR by pressing * * 3 and the Enter button.7. Once the IP phone is rebooted, all LED lights come on for a brief time.8. The LCD screen displays [BOOTING] on the first line.9. On the second line of the LCD screen, the following messages are displayed in succession:—CHECK MEMORY (RAM checking state)—CHECK FW (Firmware checking state)—INIT NETWORK—LOADING FW...—LOADING NOW.

IP 710 Manual 29—Boot Done —INITIALIZING10. You may verify the new version of firmware: Press the Menu button, scroll to SYSTEM and press Enter, scroll to Version Info and press Enter.Resolving Errors Upon RebootingIf an error occurs during rebooting, the LED light of the following soft keys will remain on to indicate an error status. These errors represent hardware failures within the IP 710 phone.• Intercom LED light on = memory check failed• Headset LED light on = network failed• Conference LED light on = DHCP failed• Hold LED light on = attached IP address failedIf the phone successfully passes through these stages, it has started up properly. Otherwise, refer to “Troubleshooting” on page 49.Configuring NATNAT (Network Address Translation) is the translation of an IP address used within one network to a different IP address known within another network. One network is designated as the inside network, the other is the outside. The IP 710 can be enabled to support H.323 behind NAT. The IP 710 will be able to work behind a regular NAT router without any special implementation for H.323.For more detailed information regarding NAT configuration guidelines and implementation, refer to the AltiWare OE/ACC or ACM System Administration Manual.Note: If more than one IP 710 phone sits behind NAT, a VPN tunnel is required to connect between the NAT router and the corporate router.Enabling NATBy default, NAT is not enabled. If you connect the IP 710 behind a NAT router, you must enable NAT.

IP 710 Manual 30To enable NAT, 1. Press the Menu button.2. Use the  button to scroll to NETWORK, then press the Enter button.3. Scroll to ENABLE NAT, and press Enter.4. Press  to select YES, and press Enter.Setting Ring TonesThe IP 710 phone has 14 ring tones available. To set the ring tone:1. Press the Menu button.2. Select PHONE SETTING, then press the Enter button.3. Scroll to RING TONES and press Enter.4. Scroll to desired ring tone and press Enter.Distinctive Ringing SupportIf the Distinctive Ring options are enabled by the system administrator in AltiAdmin/ACM Admin (General page of System Configuration), you may have three different ring cadences that distinguish the types of calls:• Internal call = 1 ring• External call = 2 ring• Operator call = 3 ringsFigure 4. Distinctive Ring Options, General Page, System Configuration

IP 710 Manual 31Workgroup Status DisplayA programmable key can be configured in AltiAdmin/ACM Admin to display workgroup status when the key is pressed. The workgroup status display is in the following format:WG - workgroup numberCIQ - number of calls currently in the queueLQT - longest queue time of current queued callsLOGIN - LOGIN/LOGOUT indicates the agent login/logout stateTH - number of calls in the queue whose queue time is greater than the service level thresholdSL - service level in percentageNot Ready - the agent is not ready to receive workgroup callsGreeting ButtonThe IP 710 phone’s Greeting button is a shortcut to the greeting feature in voice mail. It lets users: • Record a greeting• Enter a directory name• Select which greeting to useGreetings are affiliated with activity codes. The user can choose, for example, the “meeting” greeting or the “business travel” greeting. See “Activity Button,” below.Activity ButtonThe IP 710 phone’s Activity button lets users select an activity code that corresponds to their activity status (for example, at a meeting or in training). The selected code appears in the upper right of the LCD screen. WG200 CIQ05 LQT05LOGIN >TH02 SL060Not Ready

IP 710 Manual 32When an IP 710 user calls an extension in the system that has activity codes set up and the call goes into RNA handling, or the destination user has DND enabled, the activity code is displayed on the IP phone.Note: Called party activity display is not available in Basic mode. Also, the activity displayed on the IP phone may truncate the caller ID/caller name.The administrator can change the activity codes in Alti Admin/ACM Admin in the System Configuration dialog box, Activity tab.To select an activity code from the IP 710 phone:1. Press the Activity button.2. Press / to scroll through the codes.3. Press Enter to select a code.

IP 710 Manual 33CHAPTER 5Phone FunctionsThe IP 710 provides a broad range of call handling and dialing features directly on the phone and through the AltiWare system. The table in “Supported Telephony Features” on page 34 lists the supported features, a brief description of each, and configuration and use notes where applicable.The LCD ScreenIn normal operating mode, the phone’s LCD screen displays the time and the extension number on the first line:If an activity code has been set on the phone, that code is displayed in place of the extension number. Examples of activity codes are MEETING, AWAY, TRAVEL.Other messages you may see:DND or FWD - The extension has Do Not Disturb on or is set to forward all calls.MISSED xx - Number of calls missed.VM - Indicates the number of new voice messages.Workgroup Status DisplayWhen the administrator has configured a soft key to display workgroup status when pressed, the workgroup status display is in the following format:WG - Workgroup number.12:00 PM x555DND MISSED xx 3VMWG200 CIQ05 LQT05LOGIN >TH02 SL060Not Ready

IP 710 Manual 34CIQ - Number of calls currently in the queue.LQT - Longest queue time of current queued calls.LOGIN - LOGIN/LOGOUT indicates the agent login/logout state.TH - Number of calls in queue whose queue time is greater than the service level threshold.SL - Service level in percentage.Not Ready - Agent is not ready to receive workgroup calls.Supported Telephony FeaturesThe following table lists additional features supported by the IP 710 phone.Feature Description Configuration/Use NotesActivity button Lets users set an activity code that specifies their activity status (for example, in a meeting) when they are not at the phone. • Callers in the system are notified of the activity status when a call is not answered.Auto Answer When a call comes in, the IP phone will ring for a specified number of seconds, connect the call, and automatically answer through the speaker or headset.•Phone’s menu path: PHONE SETTING > AUTO ANSWER. •During ringing, the user can manually pick up the call from headset, handset or speaker.Auto Answer RingWhen Auto Answer is set to Yes, specifies how many seconds the IP phone should ring before the call is automatically answered (1-20 seconds).•Phone’s menu path: PHONE SETTING > AUTO ANS RING. Number of seconds can be set using /, or using the keypad to enter a number (1-20).Auto Answer DevWhen Auto Answer is set to Yes, specifies whether the call should be automatically answered through the speaker or headset.•Phone’s menu path: PHONE SETTING > AUTO ANS DEV. Pressing / toggles SPEAKER/HEADSET.

IP 710 Manual 35Busy Lamp Field (BLF)Associates soft key with an extension that can be automatically dialed when selected; the key’s light indicates that the extension is busy and blinks when ringing.The BLF ring tone is played only when the phone is in idle state. It is stopped when the destination phone stops ringing or the local phone exits idle state.When multiple BLF extensions ring simultaneously, the IP phone will play the first BLF extension ringer and beep tones and ignore other BLF extensions.•From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to BLF and enter the extension in the field below. The extension will be associated with the corresponding soft key to automatically dial this extension number. Select the Play Beep Tone checkbox to have the IP phone play an audible beep or one of 14 different ring tones when the extension is ringing.•The BLF feature can be assigned only to internal extension numbers, not outside numbers. •The feature is not available in Basic mode.Call Log Shows the history of incoming calls, up to 99.•Feature does not require special configuration to work.

IP 710 Manual 36Call Record Allows this key to be used for on-demand recording.•From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to Call Record.•Go to the Extension Configuration screen, General page. In the Call Recording Options field, select Record on Demand to Extension VM or Record on Demand to Central Location. •User presses the key to start recording, presses the key again to stop recording. There is no pause function. When the call is recording, the light is on.•Recorded conversations can then be played back through voice mail or accessed at a centralized location.Conference buttonInitiates a conference and adds in other parties one at a time.•Single Call Waiting, Multiple Call Waiting or Live Call Waiting must be enabled in AltiAdmin/ACM Admin in order to conference incoming calls.•The user who initiates the conference call can select another conference member’s call and drop it from the conference by disconnecting the call. The feature is unavailable to all other conference members, even when the conference initiator hangs up.Workgroup StatusDisplays the workgroup status in the LCD.•From AltiAdmin/ACM Admin, go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, select IP 710 tab, select WG Status from programmable key drop-down list, and enter a workgroup number.

IP 710 Manual 37Flash button Signals PBX that special instructions will follow.•Press the Flash button.Greeting buttonLets user record greetings and select a greeting to play.•Greetings are affiliated with activity codes.Headset buttonWhen pressed, the user will be able to activate a third-party headset (certified by AltiGen).•This button is used as a hook switch for headset ports.Hold button Places an active call on hold.•When multiple Call Waiting Feature is enabled at the extension, the user can put multiple incoming calls on hold and retrieve using the phone’s / buttons and Enter button.•Pressing Hold while onhook will retrieve the last hold call.•Supports up to 9 hold calls.Intercom buttonConnects you directly to the callee’s intercom after one ring.•Feature does not require special configuration to work.

IP 710 Manual 38Line Park A parked call line appearance can be assigned as a programmable “Parked Call Line” key by the administrator. When connected to a caller, the call can be parked by pressing the Parked Call Line key. If a call is parked at a Parked Call Line, the button’s light is on. The call can be picked up by pressing the Parked Call Line key. •Go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to Line Park.•When configured by the administrator, the IP phone can play an audible beep or one of 14 different ring tones when a call is parked.•When configured by the administrator, an alternate way to pick up a parked call is to use #51 <line number> if Line Park is not assigned to a soft key.•The Parked Call Line key’s light will be lit and turns off when the parked call is picked up, the caller hangs up, or the call is routed to IVR/Auto Attendant.Mute button While on a call, mutes conversation.•Feature does not require special configuration to work.Program Soft KeysLets users associate a soft key with a speed dial number or feature code directly from the IP phone.•In AltiAdmin, go to AltiGen IP Phone Configuration on the Management Menu, go to the desired extension, and set the appropriate function key to Phone Setting. The user will be able to configure this key from the IP phone menu, under PHONE SETTINGS > PROGRAM KEYS.Redial button Redials a selected number from the last16 numbers dialed.•Feature does not require special configuration to work.•Redials up to 32 digits.Release buttonReleases a call from the connected state. Deletes characters entered on the LCD. While onhook, releases phone from an active state.•Feature does not require special configuration to work.

IP 710 Manual 39Ring Tones Select from one of 14 ring tones.•Phone’s menu path: PHONE SETTING > RING TONES, and select from 0 - 13.Soft Keys 1 - 15Key performs a specified function (Busy Lamp Field, AltiServ Feature Code, Speed Dial, Line Park, Call Record, Workgroup Status, or Phone Setting) previously configured by the system administrator. •In AltiAdmin, go to AltiGen IP Phone Configuration on the Management Menu, select the desired extension, and set the appropriate soft key to the desired function (Phone Setting lets the user associate a soft key with a speed dial number or feature code).Speaker buttonEnables use of speaker phone.•Feature does not require special configuration to work.Speed Dial buttonQuickly dials a selected number from a list that has been previously stored.•In AltiAdmin, go to Extension Configuration >Station Speed and enter the Speed Dial numbers for the appropriate extension(s).Transfer buttonTransfers an active call to another number.•Feature does not require special configuration to work.•This button cannot be used to “flash” after being used to transfer a call. To reconnect to a call after using the Transfer button, use thebutton or the Flash button.Voice Mail buttonEnables access to voice messages.•The VM count that appears in the LCD reflects new messages (previously heard messages are not included).

IP 710 Manual 40

IP 710 Manual 41GlossaryA ASCII - American Standard Code for Information Interchange.BBoot - to cause the computer to start executing instructions.BPS - Bits Per Second. The number of bits transmitted per second.Cconfigure - to determine and assign the equipment cabinet or chassis contents and location of each card, as well as software parameters.D DHCP (Dynamic Host Configuration Protocol) - a protocol that lets network administrators manage centrally and automate the assignment of Internet Protocol (IP) addresses in an organization’s network.DNS - Domain name system used to address translation to convert H.323 IDs, URLs, or e-mail IDs to IP addresses. DNS is also used to assist in locating remote gatekeepers and to reverse-map raw IP addresses to host names of administrative domains.Do Not Disturb (DND) - when this feature is selected, all incoming calls to the user’s extension are denied. If the station has system forwarding instructions, the calls will be automatically redirected to another extension, Attendant, or operator.DTMF - Dual Tone Multi Frequency are the low and high frequency tones that comprise touch tone signals.DSP - Digital Signal Processor. A microprocessor with an architecture that is particularly optimized to perform mathematical algorithms that manipulate digital signals.Dynamic IP Address - An IP address that is automatically assigned to a client station in a TCP/IP network, typically by a DHCP server. Network devices that serve multiple uses, such as server and printers, are usually assigned static IP addresses.Dual Tone Multi Frequency - see DTMF.

42 IP 710 ManualEextension number - an arbitrary number of two to five digits that matches a station to a particular user.FFirewall - a set of related programs, located at a network gateway server, that protects the resources of a network from users of other networks.FLASH - a sudden brief signal. Activated by pressing the Flash button, or by a quick press and release of the receiver button (switch hook).FXS - Foreign Exchange Subscriber. An analog interface for direct connection of a telephone set to a digital multiplexer.GGateway - allows H.323 terminals to communicate with terminals configured to other protocols by converting protocols. A gateway is the point where a circuit-switched call is encoded and repackaged into IP packets.GMT - Greenwich Mean Time. Mean solar time of the meridian at Greenwich, England, used as the basis for standard time throughout the world.HH.323 - An International Telecommunications Union (ITU-T) standard that describes packet-based video, audio and data conferencing.http or HTTP - Hypertext Transfer Protocol. The Internet protocol used to manage communications between Web clients (browsers) and servers.IIMAP4 - Internet Message Access Protocol - Version 4.IP 710 - An AltiGen H.323-compliant, business telephone that provides voice communication over an IP network.IP Address - a 32-binary digit number that identifies each sender or receiver of information that is sent in packets across the Internet.ISP - Internet Service Provider.Jjack - the mate for a plug. Used to connect two pieces of equipment together.

IP 710 Manual 43Kkeyboard - system interface for communication. A group of numeric keys, alphabetic keys, or function keys used for entering information into a terminal and into the system. LLocal address - an address used in a peripheral node or station in place of a network address and transformed to or from a network address for delivery purposes.Logoff - the procedure by which a user disconnects from a program or session.Logon - the procedure by which a user begins a program or terminal session and gains access to the AltiServ or Quantum system.MMHz - Megahertz.ms - millisecond.NNAT (Network Address Translation) - translation of an Internet Protocol address (IP address) used within one network to a different IP address known within another network. One network is designated the inside network, the other is the outside.network - A configuration of data processing and/or telecommunication devices and software connected for information exchange.network address - An identifier for a node, station, or unit of equipment in a network.network domain - a set of workstations and servers that share a security account manager database and can be administered as a group. A user with an account in a particular network domain can log onto and access his or her account from any system in the domain.network mask - also known as the subnet mask.network server - networking software that responds to I/O or computes requests from a client machine. Windows NT network servers can be implemented either as server processes or as drivers.Ooffhook - refers to the phone when the receiver is not resting in the base.

44 IP 710 ManualOne Number Access - a feature of AltiWare that allows users to create a list of phone numbers that the system can use to track users and connect them with an incoming call if they are not at their extension desk.onhook - the term used to describe a telephone in the idle state or with the receiver still resting in the base.Pphysical extension - is associated with a physical port and device. An extension is created, by default, as a physical extension (as opposed to a virtual or workgroup extension) unless there are no more physical ports available.ping (Packet InterNet Groper) - a program used to test whether a particular network destination on the Internet is online by repeatedly bouncing a signal off a specified address.port - a communication channel through which a client process communicates with a protected subsystem. protocol - A set of rules and conventions by which two computers pass messages across a network medium. Networking software generally implements multiple levels of protocols layered one on top of the other. Qqueue - a collection of calls waiting to be served. Queued calls in AltiWare are handled on a first-in, first-out basis.RRAS - Remote Access Service.RJ-11 - The common telephone jack. Usually wired with four wires, the red and green signify the tip and ring circuits.RJ-45 - A jack for data cables. Usually wired with eight wires.router - protocol-dependent device that connects subnetworks together.Sserver - any computer whose function in a network is to provide user access to files, printing, communication, and other services.static IP address - a permanent IP address that is assigned to a node in a TCP/IP network.

IP 710 Manual 45subnet mask - the method used for splitting IP networks into a series of subgroups, or subnets. The mask is a binary pattern that is matched up with the IP address to turn part of the host ID address field into a field for subnets.System Speed Dialing - this feature allows the user to access a list of commonly called phone numbers entered into the system by the administrator. The user presses the SpeedDial button on the phone, selects a number from the list, and then dials by pressing the Enter button.TTCP/IP - Transmission Control Protocol/Internet Protocol. A full set of protocols used on the Internet.TDM - Time Division Multiplexing.TFTP (Trivial File Transfer Protocol) - a version of the TCP/IP FTP protocol that has no directory or password capability.transfer - this feature redirects a call to another extension, the AltiGen Voice Mail System, or operator.UUDP (User Datagram Protocol) - a communications protocol that offers a limited amount of service when messages are exchanged between computers in a network that uses the Internet Protocol.URL (Uniform Resource Locator) - the address that defines the route to a file on the web or any other Internet facility.user(s) - the person or persons accessing the features and functions of the AltiWare product.Vvirtual extension - an extension not associated with a physical port that allows for guest access to the AltiGen Voice Mail System features and telephone sharing environments. Users of a virtual extension have to log in before accessing the system features assigned to it.VoIP - voice over Internet Protocol (IP). The technology used to transmit voice conversations over a data network using the Internet Protocol.

46 IP 710 ManualWworkgroup - telephones arranged in groups within a particular organizational function (for example, marketing, sales, service, etc.). Each workgroup is assigned a pilot number. When the pilot number is dialed, the system scans the list of extensions comprising the workgroup and connects the call to the first available idle extension number. If no extensions are available, the call is placed in that workgroup’s queue.workgroup pilot number - an extension designated to a workgroup that is not associated with a physical port and may consist of up to 64 members. When the pilot number is dialed, the call is distributed to the workgroup members.

IP 710 Manual 47Appendix ASpecificationsNetwork Protocols •H.323, RTP, RTCP, TFTP, TCP, UDP, DHCP, DNS, ARP, ICMP, TelnetCall Control Protocols •H.323Audio Standards •Vocoder: ITU G.711 (PCM), two low bit rate (G.723.1 and G.729A / G.729AB)•Acoustic Echo cancellation supporting high-quality speakerphoneKeypad Features & Handset•12 standard dialing keys: 0-9, *, #•11 Feature keys: Greeting, Activity, Voice Mail, Redial, Speed Dial, Call Log, Flash, Transfer, Intercom, Conference, Hold.•15 Function keys: can be set to Busy Lamp Field, AltiServ feature code, speed dial, line park, call recording, workgroup status. •Adjustable Speaker/Ring/Handset/Headset volume controlLCD •4 x 20 Character LCD Display•Provide features such as time, calling party name, calling party number, digits dialed, extension number, number of new voice mails, DND/FWD, missed calls, and system information.LED •Hold, Mute, Speaker, Conference, Headset, Intercom.•Message waiting indicatorLAN •2 Standard 10/100 Base-T RJ-45 Ports: One for network to phone connection, and one switch port for connection from phone to PCMemory •Flash ROM: 4M, stores boot ROM, software imaging and configuration data, DSP images.•DRAM: 8M, stores runtime program and data.

Firewall Considerations48 IP 710 ManualFirewall ConsiderationsIf using a firewall in the AltiWare environment, the following network ports are used:Headset •Headset RJ-10 port•Headset 2mm plug receptacleImportant: Contact AltiGen for the most current list of certified headsets.The pin outlet for headset support is:Pin 1 (Tx-), Pin 2 (Rx1), Pin 3 (Rx2), Pin 4 (Tx+)Note: If using Plantronics H91N or H101N headsets, a separate Plantronics cable should be used and must be ordered separately (part # 27190-01) in order to plug in these headsets to the headset port.Dimensions •210 x 175 x 75 mmPower •External power, 5VDC, 1.5A•PoE optionClient Server TCP UDPAltiAdminaAltiWare DCOM 135 135AltiConsole AltiLink + 10025AltiControl AltiLink+ 10025AltiReach AltiLink 10015AltiView/AltiAgent AltiLink+VM Service1002510028Supervisor AltiLink+Internal/External CDR Logger1002510027CDRSearch AltiLink+Internal/External CDR Logger100251002710029TAPI Client TAPI Gateway 10026IP 710 AltiGen IP Phone Service 10032VoIP H.323/H.225GateKeeperVoIP H.323/H.225 17201718, 1719

Appendix AIP 710 Manual 49TroubleshootingThe following table provides help for the most common problems an end user may encounter. For IP 710 phone questions or problems not listed here, contact AltiGen Technical Support.VoIP MessageWaitingVoIP Message Waiting 49151 VoIP H.245 VoIP H.245 From 49152 to NbVoIP RTP VoIP RTP From 49152 to NbVoIP ATPS VoIP ATPS 10032Web Client AltiLink+NetMeeting Chatplus VoIP ports described above100251720a. It is recommended that this be run only in an intranet.b. N=49152+ (62*number of boards)–1Problem/Symptom SolutionAltiWare is unreachable •Check to make sure the AltiWare IP address in the IP phone is set up correctly.•Check the IP 710 phone’s IP address, network mask and default gateway.•Check to make sure you can ping the IP 710 phone’s address from AltiWare.•Check to make sure the IP Phone Services is started in AltiWare.•Check AltiWare IP address in AltiAdmin IP Phone Configuration menu.Image update failed. If setting Boot Download to Yes, after the phone reboots and if the setting still says Yes, the boot failed.•Check the IP 710 phone’s IP address, network, default gateway settings.•Check the network connection.•Check the TFTP server IP address and make sure the TFTP server is running.•PING from the TFTP server to the IP 710.•Check to make sure app_710.bin and dsp.bin files exist in TFTP server directory.Client Server TCP UDP

Troubleshooting50 IP 710 ManualIP phone registered then goes back to Basic mode•Check network connectivity by pinging from AltiServ to the IP phone.•Check if IP Phone Service is running.•Check if there is a duplicate IP address by unplugging the Ethernet cable on the IP phone, then pinging the IP 710 phone’s IP address.•Check the extension’s IP address in AltiAdmin to find out if another user is trying to log in using the same extension number.•Use #27 then Enter to log in again and see if the problem persists.No IP Address •Check if DHCP is enabled. If YES, check network connection. If NO, verify your DHCP server is correctly configured.•Check if IP 710 phone’s IP address is configured.One way connection •Make sure firewall setting has all the TCP/UDP ports required by AltiWare opened.•If NAT is used, make sure NAT is enabled and NAT address is set up correctly.Phone does not show anything on LCD display•Check the power source to be sure the IP 710 phone is receiving power.Poor voice quality •Make sure a switch is used, rather than a hub, in the corporate LAN.•G.711 provides better voice quality.•If VoIP is set up over WAN, set priority queuing on the WAN router.•Make sure WAN QoS is okay by pinging a few hundred packets from remote site and observe packet loss and network latency.•Adjust jitter buffer to accommodate network latency.

Appendix AIP 710 Manual 51Register failed •Check to make sure the extension number and extension password are set up properly and that the IP extension is enabled.•Check to make sure the IP Phone Service is started in AltiWare.•If IP phone is associated with a physical phone (with the same extension number), use #27 to activate the IP phone to normal operating mode.

LCD Messages52 IP 710 ManualLCD MessagesNormal Operating Mode MessagesIn normal operating mode, the phone’s LCD screen displays the time and the extension number on the first lineIf an activity code has been set on the phone, that code is displayed in place of the extension number. Examples of activity codes are MEETING, AWAY, TRAVEL.Other messages you may see:DND or FWD - The extension has Do Not Disturb on or is set to forward all calls.MISSED xx - Number of calls missed.VM - Indicates the number of new voice messages.Workgroup Status DisplayWhen the administrator has configured a soft key to display workgroup status when pressed, the workgroup status display is in the following format:WG - workgroup numberCIQ - number of calls currently in the queueLQT - longest queue time of current queued callsLOGIN - LOGIN/LOGOUT indicates the agent login/logout stateTH - number of calls in queue whose queue time is greater than the service level thresholdSL - service level in percentageNot Ready - the agent is not ready to receive workgroup calls12:00 PM x555DND MISSED xx 3VMWG200 CIQ05 LQT05LOGIN >TH02 SL060Not Ready

Appendix AIP 710 Manual 53Local Menu Configuration MessagesThe following messages may be displayed in the LCD when accessing the IP 710 phone’s menu:Message Explanationconf timeout! After 2 minutes inside the configuration menu, if no action is taken, the LCD will show this message and then quit the menu.conf exception! During configuration, an unknown exception occurred.Saved! The changed configuration was saved into memory.Write Fail! Error occurred when saving the changed options into flash ROM.Wrong Ext Number! The inputted extension number is invalid.Wrong input! User inputted an invalid value or string during configuration.wrong password! User is trying to configure an invalid password from the phone menu.

LCD Messages54 IP 710 ManualIP Phone Running MessagesThe following messages may be displayed in the LCD when running the IP 710:Message DefinitionAW UNREACHABLE! Failed to connect to the AltiGen phone server. The user is trying to register the IP phone with an invalid IP phone’s IP address or the AltiGen Phone Server's IP address is invalid.Or, the network connection is lost in offhook or connect state.Refer to “AltiWare is unreachable” section of “Troubleshooting” on page 49. Basic-Idle! IP phone is operating in Basic mode.Press #27 again to reactivate.Check IP Phone ServiceVerify extension is configured for dynamic.DHCP FAIL! Although DHCP was enabled, the IP 710 was not able to receive the IP address from the DHCP server.DUPLICATE IP! Another device configured with the same IP address as the IP phone is detected. The IP phone cannot function correctly until this is corrected.INVALID IP!INPUT AGAIN...The inputted IP address is invalid.INVALID VAL! During register of IP extension, an invalid response (return value) returned from phone server.NO IP ADDR! IP 710 cannot attach an IP address due to network failure.No Network! Phone has lost Ethernet connection.REGISTER FAIL! Cannot register to the AltiGen phone server.REGISTER OKAY! IP extension registered successfully.

Appendix AIP 710 Manual 55IP Phone Boot MessagesThe following messages may be displayed in the LCD when booting the IP 710:REGISTERING! User entered #27 to manually register the IP extension.REMOVE OLD EXT. When #27 is entered, the extension/password configuration in the IP phone is removed.WRONG PASSWORD! Registration failed because of invalid extension password.Message DefinitionBoot Done The phone successfully booted.CHECK FW Checking firmware.CHECK MEMORY Checking memory.INIT NETWORK Initializing network.LOAD FAILED Failure to load the image into memory.LOADING FW... Loading firmware.LOADING NOW Loading firmware.NETWORK FAILED. Network initialization failed.TFTP FAIL! Failure downloading TFTP.UPDATE FAILED. Firmware update failed.UPDATE OK Firmware update successful.update APP(S1) Appears when Boot Download is set to TRUE. The IP 710 will show this message when it is rebooted.

User Reference56 IP 710 ManualUser ReferenceBasic Phone Operation* Indicates a normal operating mode phone feature, which is available only after registering the IP 710 with the phone server and logging in as an extension.FUNCTION KEY SEQUENCEActivity 1) Press the Activity button. 2) Use the / buttons to select the appropriate activity, and press the Enter button. Callers in the system are notified of the activity status when a call is not answered.Auto Answer 1) Press the Menu button, select PHONE SETTING, then select AUTO ANSWER.2) Use the / buttons to enable/disable Auto Answer mode, and press Enter.3) Select AUTO ANS RING from the menu.4) Set the number of seconds to ring before auto answer (1-20), and press Enter.5) Select AUTO ANS DEV from the menu, then select from speaker or headset as the Auto Answer device, and press Enter.Call Log* 1) With the phone onhook, press the Call Log button. 2) Use the / buttons to scroll to the number you want. 3) Press the Enter button to dial the number. The Call Log stores up to 99 incoming numbers.

Appendix AIP 710 Manual 57Conference* To initiate a conference during a call:1) Press the Conference button (this automatically selects a new line and places the other party on hold).2) Enter the target telephone number.3) When the call connects, press the Conference button again OR the button to cancel the conference and return to the original party.The number of parties allowed in a conference call depends on the AltiServ system. In general, up to 6 parties are allowed.To conference an incoming call when no conference is in progress:1) Connect to a caller.2) Get incoming call whose Caller ID or Caller Name is displayed on the LCD. Call waiting tone is played.3) Press the Enter button to answer caller and place the original caller on hold.4) Press the Enter button to select the original hold call.5) Press the Conference button to create a conference and join both callers.If a conference is already in progress, to conference an incoming call:1) Press the Enter button to answer the incoming call (all other conference members remain in conference).2) Press the Enter button and select one of the members in conference (displays “ConfHold”), then press the Conference button to join the incoming caller to the conference.The user who initiates the conference call can select another conference member’s call and drop it from the conference. To drop a conference member:1) Use the / buttons to select the member to disconnect.2) Press the  button to disconnect this caller.•This feature is not available to other conference members, even when the conference initiator hangs up.Configuration Menu •Press the Menu button to display the phone menu.•Use the / buttons to scroll to the menu item you want.•Use thebutton or Enter button to select a menu item or setting.•Use thebutton to return to the previous menu.

User Reference58 IP 710 ManualGreeting* Press the Greeting button to quickly access voice mail greetings.Handset/Headset/SpeakerTo switch between handset, headset and speaker, the user can go offhook, press the Speaker button, or press the Headset button.Hold* During a call:1) Press the Hold button to put the current call on hold and make a new call.To retrieve a single call on hold:1) Press the Hold button.To retrieve multiple calls on hold:1) Use / to select a hold call to be retrieved.2) Press the Enter button.OR1) Press the Hold button to retrieve the last hold call.Intercom* Incoming Intercom: Incoming voice path is heard through the speaker, indicated by the button’s blinking indicator light.Outgoing Intercom:1) Press the Intercom button, then the extension number.Line Park* During a call:1) Press #51 and then enter the 2-digit Line Park line. OR, press the Line Park key (if the administrator has configured one). The Line Park key’s light will be lit and turns off when the parked call is picked up, the caller hangs up, or the call is routed to voice mail.Mute While on a call with speaker, handset, or headset on:1) Press the Mute button. 2) To disengage mute, press the Mute button again.Program Soft Key 1) Press the Menu button.2) Select PHONE SETTING, then PROGRAM KEYS, then the desired program key.3) Enter the appropriate digits for the speed dial number or feature code.Reboot 1) Press * * 3, then the Enter button

Appendix AIP 710 Manual 59Redial Phone is onhook1) Press the Redial button.2) Use / to scroll to the desired entry. ( scrolls to previous entry,  scrolls to first entry.)3) Press the Speaker button or raise handset.•Redial up to last 16 calls.•Redial up to 32 digits.Release For a connected call:1) Press the Release button to hang up the call.Also, press the Release button to exit the menu.Restore Default Settings1) Press the Menu button.2) Press * * 2, then the Enter button.Ring Tones 1) Press the Menu button.2) Select PHONE SETTING, and scroll to RING TONES.3) Select a ring tone and press the Enter button.Soft Key* •N/A•BLF•Feature Code•Speed Dial•Line Park•Call Record•Workgroup Status•Phone Setting1) Press the appropriate soft key (keys 1-15) to initiate one of the following functions pre-assigned by the system administrator: Busy Lamp Field, AltiServ Feature Code, Speed Dial, Line Park, Call Record, Workgroup Status, Phone Setting.To configure a soft key with Phone Setting enabled:a. Press the Menu button, select PHONE SETTING, and press the Enter button.b. Scroll to PROGRAM KEYS and press Enter.c. Select the key to program, and press Enter.d. Enter the appropriate digits for the speed dial number or feature code, and press Enter.The digits are automatically dialed when this function key is pressed.Speaker To use the speakerphone:1) Press the Speaker button.2) To disconnect the call, press the Speaker button again.Speed Dial* 1) Press the Speed Dial button to see a list of phone numbers configured by the system administrator. 2) Use / to scroll to the desired entry. 3) Press the Enter button to dial the number.

User Reference60 IP 710 Manual* * Feature Codes* * 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . Restore default settings (when user is in the Configuration Menu)* * 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . RebootAltiServ Feature Codes## <pwd>. . . . . . . . . . . . . . . . . . . . . . . Log in to voice mail at your own station### <ext> <pwd>. . . . . . . . . . . . . . . . . Log in to voice mail at another stationAltiGen Voice Mail System Quick Features#11 . . . . . . . . . . . . . . . . . . . . . . . . . . . Greeting Menu#28 . . . . . . . . . . . . . . . . . . . . . . . . . . . Password MenuMaking Calls#34 . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial By Name1#35 . . . . . . . . . . . . . . . . . . . . . . . . . . . Virtual Log In (Station Privilege Override)#69 . . . . . . . . . . . . . . . . . . . . . . . . . . . Dial Last CallerTransfer* During a call:1) Press the Transfer button, which places the call on hold.2) Dial the number you want to transfer the call to.3) Hang up if the party answers the call, or press Transfer again to complete transferring.4) If the party refuses the call, return to the original call by pressing the button or the Flash button.Voice Mail 1) Press the Voice Mail button.2) Enter voice mail password.•The Message Waiting light blinks when a voice mail message is waiting.•The LCD displays the new voice mail count (which includes only unheard messages) when onhook.Volume To adjust volume on handset/speakerphone/headset:1) Depending on which volume you want to adjust, take the phone offhook by lifting the handset, pressing the Speaker button, or pressing the Headset button. 2) Press the Volume button. The device name and volume level appear in the LCD.3) Press the left side of the Volume button to decrease the volume; press the right side to increase the volume.To adjust ringer volume:1) Leave the phone onhook.2) Press the Volume button; a sample ring plays and the volume level appears in the LCD.3) Press the left side of the Volume button to decrease the volume; press the right side to increase the volume.1Feature must be enabled by system administrator.

Appendix AIP 710 Manual 61#77. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial#88. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Speed Dial#99. . . . . . . . . . . . . . . . . . . . . . . . . . . . Last Number Redial#93 <ext>. . . . . . . . . . . . . . . . . . . . . . . Intercom Call 2Answering Calls#29 <ext>. . . . . . . . . . . . . . . . . . . . . . . Individual Call Pickup (a specific station)#30. . . . . . . . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing)Flash button #31 . . . . . . . . . . . . . . . . . Personal Call Park#31 <ext>. . . . . . . . . . . . . . . . . . . . . . . Personal Call Park PickupFlash button #41 . . . . . . . . . . . . . . . . . System Call Park#41 <loc. #>. . . . . . . . . . . . . . . . . . . . . System Call Park Pickup#51 <line park line> . . . . . . . . . . . . . . . Line Park Pickup#81. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode#82. . . . . . . . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer ModeCall Management#26. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log Out (Phone must be onhook)#27. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Log In (Phone must be onhook)#32 <acct code> . . . . . . . . . . . . . . . . . Enter Account Code (before dialing)Flash button #32 <acct code>. . . . . . . Enter Account Code (mid-call)#33. . . . . . . . . . . . . . . . . . . . . . . . . . . . Do Not Disturb#36. . . . . . . . . . . . . . . . . . . . . . . . . . . . Call Forwarding#37. . . . . . . . . . . . . . . . . . . . . . . . . . . . Remote Call ForwardingOther Features#22. . . . . . . . . . . . . . . . . . . . . . . . . . . . Feature Status Check#25. . . . . . . . . . . . . . . . . . . . . . . . . . . . Station Speed Dial Setup#38. . . . . . . . . . . . . . . . . . . . . . . . . . . . Outside Call Blocking (operator only)#39. . . . . . . . . . . . . . . . . . . . . . . . . . . . Operator Off-Line (operator only)#44. . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging#45. . . . . . . . . . . . . . . . . . . . . . . . . . . . Overhead Paging by Trunk#46. . . . . . . . . . . . . . . . . . . . . . . . . . . . Group Paging (for IP 710 phone users)#55. . . . . . . . . . . . . . . . . . . . . . . . . . . . List Feature Tips#73. . . . . . . . . . . . . . . . . . . . . . . . . . . . Silent System Call Park#90. . . . . . . . . . . . . . . . . . . . . . . . . . . . Ready to receive workgroup calls#91. . . . . . . . . . . . . . . . . . . . . . . . . . . . Not ready to receive workgroup callsFlash button #40 . . . . . . . . . . . . . . . . . Transfer to AltiGen Voice Mail SystemFlash button # 15 <AA#> . . . . . . . . . . . Transfer to Auto AttendantFlash button # # <ext> . . . . . . . . . . . . Transfer to a User’s Voice MailFlash button <ext> Flash button. . . . . ConsultationDialing an IP Number Directly from the IP 710To dial an IP number directly from the IP 710 phone set, enter the IP address, using the * key to enter periods and followed by the # key.Note: This works only when the IP 710 is operating in Basic mode.If the IP 710 is configured for a public IP address, you can call other public IP address devices. If the IP 710 is configured for a private IP address, you can call other private IP address devices that you can “see” or that are on your subnet.2Feature available only on systems with Triton Analog Extension board.

User Reference62 IP 710 Manual

IndexIP 710 Manual 63IndexAactivating IP phone extension 16Activity button 31, 34AltiAdmin/ACM Admin configura-tion requirements 7AltiGen Communicationscontact information iiAltiGen IP Phone Service 8AltiWare Server, setting IP address 24assigninga local IP address 27a TFTP server 27NAT 29audio standards 47auto answer 34device 34ring 34BBasic mode 8BLF, configuring 14, 35Boot Download 24Busy Lamp Field, configuring 14, 35Ccall control protocols 47Call Log button 3, 35Call Record button, using 36call record, configuring 15, 36Conference button, using 36configuration requirementsAltiAdmin/ACM Admin 7configuringAltiWare vs IP phone 15from IP phone menu 23in AltiAdmin/ACM Admin 10IP settings 26NAT 29Ddebugging 12default settings, restoring 20DHCP, enabling/disabling 25, 26dial pad 3dialing IP number 61dimensions, IP 710 phone 48display workgroup status 36distinctive ring options 30Eemergency gateway, setting 25emergency number, setting 25Enter button 2errors, rebooting 29errors, startup 19extensionactivating IP phone 16number, setting 23password, setting 23Ffeature code, configuring 14features, list of 33firewallnetwork ports 48port configuration 8firmware, updating 27firmware, upgrading 24Flash button 3GGateKeeper Discovery, enabling/disabling 25gatekeeper, enabling/disabling 25gateway, setting IP address 25Greeting button 37HH.323 NAT router 17handset port 5

Index64 IP 710 Manual hardware components 5headsetplug receptacle 5port 5port support 48Headset button, using 37Hold button, using 37Iinstalling IP 710locally 9remotely 17Intercom button 37IP 710 phonefunctions, list of 33hardware components 5illustration 1, 4, 5overview 1registering 26specifications 47time display 12IP addressassigning a local 27inputting in LCD 26IP number, dialing 61IP settings, configuring 26Jjitter buffer 11Kkeys, feature 47LLAN ports 47LCD messages, explained 52, 54, 55LCD screen 1, 47LED, in buttons 47line park, configuring 14, 38local address, setting 25logon, to extension in use 20Mmemory, IP 710 phone 47Menu button 2Message Waiting light 2Mute button 38NNATaddress, setting 25assigning 29configuring 29enabling/disabling 25H.323 router 17navigation buttons 2networkmask, setting 25protocols 47requirements 7settings, configuring from phone 25normal operating mode 8Ooperating modeBasic 8normal 8Ppassword, setting extension 23periods, inputting in LCD 26phone operation 56phone setting soft key 15phone startup, verifying 19plug and play 8setup after starting phone 20PoE module 5installing 21removing 22porthandset 5headset 5power over Ethernetmodule 5

IndexIP 710 Manual 65using 21power, IP 710 phone 48Rrebooting 21rebooting errors 29Redial button 38registering IP phone 26Release button 3, 38remote installation 17restoring default settings 20ring tones, setting 30, 39Sservice, getting visettings, restoring default 20setup, IP 710 9soft keysconfiguring 14Speaker button 39specifications 47speed dialadministrator configuration 14user configuration 15SpeedDial button 3, 39startuperrors 19verifying phone 19system requirements 7system settings, configuring from phone 24TTFTP serverassigning 12, 27setting IP address 24time display 12time offset, setting 24Transfer button 39troubleshooting 49Uupdating phone firmware 27user reference 56Vverifying phone startup process 19version information 25Voice Mail button 39Wwarranty vhow to get service viworkgroup queue status, configuring display 15, 36workgroup queue status, displaying 31

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