Alarm com orporated 143620T Integrated modular communicator for security panels User Manual
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![Copyright © 2016 Alarm.com | www.alarm.com | v1.0 1 ADC-620T Module| Installation Guide ADC-620T Module INSTALLATION GUIDE Introduction The ADC-620T Module for Neo enables wireless reporting of all alarms and other system events from the DSC Neo control panel using an all-digital, cellular network (if available) or broadband connection (if available). The module can be used as the primary communication path for all alarm signaling, or as a backup to a telephone connection to the central monitoring station. The wireless alarm signaling and routing service is operated by Alarm.com. The ADC-620T Module also features integrated support for Alarm.com’s emPowerTM solution with built-in Z-Wave capabilities. Contact Information For additional information and support on Alarm.com products and services, please visit www.alarm.com/dealer or contact Alarm.com technical support at 1-866-834-0470. Copyright © 2016 Alarm.com. All rights reserved. Compatibility The ADC-620T Module is compatible with DSC Neo panels with software versions 1.3 and later. Account Creation Before installing an Alarm.com ADC-620T Module in a Neo system, a new customer account needs to be created with Alarm.com. We recommend creating the account at least 24 hours in advance of installation to ensure that the radio is activated prior to installation. To activate an account go to www.alarm.com/dealer and login. Under the “Customers” heading at the top left of the page click on “Create New Customer”. You will need the following customer information to create the account: • Customer Address • Customer Phone Number • Customer E-mail • Preferred login name for the customer • Alarm.com Radio Serial Number At the end of the account creation process you will be able to print a Welcome Letter for the customer that has their login information and temporary password for the Alarm.com website. Installation Follow these guidelines during installation: Before affixing the panel to a wall, verify the cellular signal level at the installation location. On the Neo panel, press and hold the 5 key for 10 seconds to view the cellular signal level. An installation location with a sustained signal level of two or more bars is recommended. Do not exceed the panel total output power when using panel power for the ADC-620T Module, hardwired sensors, and /or sirens. Refer to the specific panel installation instructions for details. Only one Alarm.com Module can be used per Neo panel. The ADC-620T Module draws on average 100mA during normal operation. In PowerSave Mode, during or immediately following an AC power failure, the module will draw only 5mA on average. Avoid mounting the panel in areas with excessive metal or electrical wiring, such as furnace or utility rooms. Do not install the control panel and module in a basement or other below-ground location. Doing so will negatively impact signal strength. Power Up Connect AC power. It may take a few moments after power up for the panel to become active. If the panel does not turn on, ensure that the module has been fully connected to the panel via the ribbon cable then perform a full power cycle by following these steps: 1. Disconnect the battery leads and unplug the panel power transformer from AC power. 2. Verify that the module is inserted securely and that the antenna is snapped-in completely. 3. Connect battery leads to the battery. 4. Plug the panel power transformer into the AC outlet. It is important to plug the battery in before plugging in the transformer, otherwise the panel will issue a “System Low Battery” message regardless of the battery voltage level. Note that power cycling will clear existing banners. Communications Test (Module Registration) To initiate module communication with Alarm.com and/or the cellular network the first time, perform a “communications test”. A communications test can also be used at any time to force communication with Alarm.com To perform the communications test on Neo, press and hold [3] for two seconds. The communications test can also be generated by pressing [*][6] followed by the master code and [4], or via the Interactive Services menu. See the Interactive Menus section for information on how to peform the communications test through these menus. The Neo panel will let you know when the communications test has completed by activating the siren output on medium volume for 2 seconds followed by full volume alarm for 2 seconds. If the communications test was initiated via the [3] key or the Interactive Services menu then the siren will not sound. All display lights and LCD pixels turn on. This indicates that Alarm.com has received and acknowledged the signal. This does not guarantee that the signal went through to a central station; it confirms that the Alarm.com Operations Center received the signal. The central station should be contacted directly to verify that the signal was received on the correct account and that the Central Station routing settings have been set up correctly. The signal may not go through to the central station if (a) the Central Station Account settings were entered incorrectly on the Alarm.com Dealer Site or (b) if Alarm.com was unable to send the signal successfully to the Central Station receivers. In these cases the panel will show a “Failure to Communicate” message. Panel Settings Night Arming The Neo panel has the ability to night arm, which arms the perimeter and restricts movement to designated interior areas. Night arming via the panel should be restricted to one of the five function keys. For more information on Night Arming and how to program the function keys see the installation guide provided with the panel. Central Station and Telephone Line Settings Central Station and telephone line settings will be automatically configured through the CS Forwarding Settings page of the Dealer Site. Note that the system cannot be programmed if it is armed, in alarm, or in installer programming. Before changing any panel settings through AirfX or the Dealer Site, ensure the panel is not in any of these states. following are the panel settings that will be configured via the Dealer Site page and should not be configured in the panel: Section(s) Subsection(s) Option(s) Description](https://usermanual.wiki/Alarm-com-orporated/143620T/User-Guide-3143689-Page-2.png)
![Copyright © 2016 Alarm.com | www.alarm.com | v1.0 2 ADC-620T Module| Installation Guide 015 -- 7 Telephone Line Monitoring 300 001 - 002 -- Panel/Receiver Communication Paths 301 001 - 004 -- Phone Number Programming 309 001 1 - 2 Maintenance Events/Restores Call Directions 309 002 1 - 2 Test Transmissions Call Directions 310 000 -- System Account Code 310 001 - 008 -- Partition Account Codes 311 - 318 001 1 - 2 Alarm/Restore Partition Call Directions 311 - 318 002 1 - 2 Tampers/Restore Partition Call Directions 311 - 318 003 1 - 2 Openings/Closing Partition Call Directions 350 001 -- Communicator Formats 384 -- 2 Communicator Backup Options Zone Attributes Subsections [001] through [128] of section [002] control the attributes for each zone. Option [5] enables or disables Force Arming. If this option is set to OFF, the system cannot be armed if the zone is opened. Notifications The following panel settings may alter the behavior of customer notifications: Section Option Description 015 4 If this option is ON, keyfob arming notifications will not be associated with a specific user. 016 8 If this option is OFF, notifications will not be available for keypad tampers. Set to ON to enable tamper notifications. Not Supported The following panel settings are either handled automatically or not supported and thus any changes to them will be ignored: Section(s) Subsection(s) Option(s) Description 324-348 All Custom Reporting Codes 377 001 Tampers/Restores Max number of transmissions 609-611 All Reporting Codes Panel Settings Automatically Change Some panel settings are changed automatically when the ADC-620T Module is connected to the control panel. These settings should not be altered. They are: Section Subsection Option Value Description 015 -- 6 OFF Master Code Not Changeable must be OFF to ensure module communicates the correct master code. 017 -- 6 OFF Daylights Saving Time must be disabled to ensure panel time is accurate. 024 -- 5 OFF Realtime Clock must be disabled to ensure panel time is accurate. 041 -- -- 00 User Access Codes must be 4-digits. 377 001 Maintenance Troubles/Restores 014 Max number of transmissions should be 14. 377 002 AC Failure Communication Delay Random value between 001 and 030 AC Failure Communication Delay should be set between 001 and 030 to ensure notifications for power failures are received. 377 002 Wireless Zone Low Battery Transmission Delay 001 Wireless Device Low Battery Transmission Delay should be set to 001 to ensure notifications for low batteries are received. 380 -- 1 ON Communications must be enabled so the Module can communicate with the panel. 380 -- 2 OFF System should transmit alarm restores immediately when the zone is restored. 380 -- 5 OFF System should not attempt to communicate through all available receivers at the same time. 382 -- 5 ON Communications must be enabled so the Module can communicate with the panel. 382 -- 6 OFF AC Failure Transmission Delay should be in minutes. Clock: The ADC-620T Module sets the panel clock when it connects to Alarm.com and then updates it every 18 hours. It is important to select the correct panel time zone on the Alarm.com website, or the panel time will not be accurate. If a system is powered up before the customer account has been created, the time zone will default to Eastern Time. Troubleshooting: Module Status Information Module status information for verifying and troubleshooting module connection status or errors can be found through the Interactive Services menus on Neo. Go to the ‘Interactive Services’ → ‘Module Status’ menu. See Table 1 below for potential module states. Table 1: ADC-620T Module Statuses Idle Most common state Roaming Roaming on partner network SIM Missing The SIM card is missing PowerSave Mode AC Power is Down Registering… The module is trying to register on the cellular network](https://usermanual.wiki/Alarm-com-orporated/143620T/User-Guide-3143689-Page-3.png)
![Copyright © 2016 Alarm.com | www.alarm.com | v1.0 3 ADC-620T Module| Installation Guide Connection Error The module is registered on the cellular network but cannot connect with Alarm.com Radio Error Radio is not operating correctly Server Error If it persists, the account may have been set up incorrectly Connected Currently talking to Alarm.com Servers Connecting… In the process of connecting to Alarm.com Updating… Updating Signal Level In addition, some of the information can be retrieved via long key presses from the keypad. Press and hold the following panel keys for 2 seconds to display the given information on the panel display. Most messages are displayed for less than 30 seconds but can be cut short by pressing the 0 Key for 2 seconds. Table 2: ADC-620T Module Statuses 1 Key 10-digit module serial number. This number is needed to create the Alarm.com customer account. 2 Key Module firmware version. (e.g. 187a) 3 Key Initiate communication test. 5 Key Wireless signal strength level and module status or error, if any. The panel will display bars for the signal level (0 to 5) and a number (2 to 31) followed by the Mode it is in. (See “ADC-620T Module Statuses” on Table 1) 6 Key Battery voltage as read by the module, to two decimal places, and the AC power status. (e.g. Battery: 6.79v, AC Power OK) 8 Key Cellular frequency used by the module. The panel may also specify the type of network available. Various Module States (modes) There are four module states, or modes, as described below: Idle Mode. AC power is OK and the module is not currently talking to Alarm.com. PowerSave Mode. The module just powered up, AC power is down, or AC power was recently restored and the battery is recharging. The module is fully functional and will go into Connected Mode as soon as a signal needs to be sent. Press and hold the 5 Key for 2 seconds to switch the module into Idle Mode and update the signal level reading. The system will go into Idle Mode every 2 hours to check for any incoming messages. Connected Mode. The module is currently talking to Alarm.com. The module stays in Connected Mode for at least four minutes after reporting an event to Alarm.com, unless the 5 Key is pressed and held for 10 seconds, which will cause the module to go back to Idle Mode. Sleep Mode. The panel is not connected to AC power, or there is an AC power failure, and the battery level is low. The module will connect to Alarm.com to send a signal, but will otherwise draw almost no power. Note: If the ADC-620T Module is powered down for a short period of time, buffered messages from Alarm.com may be received when module power is restored. Note: If the ADC-620T Module is powered down for a short period of time, buffered messages from Alarm.com may be received when module power is restored. Improving Wireless Signal Strength Guidelines for optimal wireless signal strength: • Install the module above ground level, as high up as possible within the structure. • Install the module near or adjacent to an outside-facing wall of the structure. • Do not install the module inside a metal structure or close to large metal objects or ducts. • Upgrade the antenna. Contact Alarm.com technical support for antenna options. As you make changes to the module location to improve signal strength, request updated signal readings to verify changes. To request an updated reading, press and hold the “5” key for 2 seconds. Walking the Customer through New User Setup on the Web This section describes how to help your customer set up their website account, and only applies to customers on an interactive service plan with an online account. (Skip this step for customers using the module for wireless signaling only). Before the customer can configure their website account, the Alarm.com account for that customer must be created on the Dealer Site, and the cellular module associated with the account must be installed successfully. To log in and access their account, the customer can go to www.alarm.com (or custom dealer website address) to complete the new subscriber setup procedure. The customer will need the following: • The website login and temporary password include ed on the Alarm.com Welcome Letter generated when the account was created by the Dealer • A list of their system sensors with corresponding zone IDs • At least one phone number and e-mail address where notifications can be sent Note: At least one sensor must be learned into the panel to complete the new subscriber setup. If not all sensors and touch screens were learned in before powering up the module, an updated sensor list must be requested by performing a cellular communications test or requesting an updated equipment list from the Dealer Site. Interactive Menus The “Interactive Services” menu can be used to access information about the ADC-620T Module, install or remove Z-Wave devices and configure or troubleshoot other interactive features. To enter the menu press [*] [8] [Installer Code] [851]. Ensure the panel has already displayed “Alarm.com Module OK” before attempting to enter Interactive Services. The menu will time out after 20 minutes. Refer to Table 6 below for the menu options. Table 6: Neo Interactive Services Menu Menu Description Installer Programming Press [*][8] [Installer Code] [851] to enter Interactive Services menu - - Module Status Scroll down through the various ADC-620T Module information screens - - - Radio Signal level, connection status, roaming status, and errors (if any) - - - Cellular Freq. Cellular frequency used by the module. - - - Battery Current battery voltage and AC power status.](https://usermanual.wiki/Alarm-com-orporated/143620T/User-Guide-3143689-Page-4.png)
![Copyright © 2016 Alarm.com | www.alarm.com | v1.0 4 ADC-620T Module| Installation Guide - - - SN Module serial number. Needed to create or troubleshoot an Alarm.com account. - - - SIM card SIM card number. Sometimes needed to troubleshoot an account. - - - Version ADC-620T Module firmware version and sub-version. Example: 181a, 181 = module firmware version, a = subversion. - - - Advanced - Network For Alarm.com use only. - - Z-Wave Setup2 This menu is used to add, remove, and troubleshoot Z-Wave devices and networks. To control Z-Wave devices via the Alarm.com website and smart phone apps, you will also need to enable Z-Wave services on the account. - - - Number of Z-Wave Devices2 The total number of Z-Wave devices currently known to the ADC-620T Module. - - - Add Z-Wave Device2 Press [*] to enter Z-Wave Add Mode. Make sure the device you are trying to add is powered up and within 3 to 6 feet of the Neo panel. Refer to the manufacturer’s instructions for button presses required to enroll device. - - - Remove Z-Wave Device2 Press [*] to remove an existing Z-Wave device, or to “reset” a Z-Wave device that was previously learned into a different Z-Wave network. Previously enrolled devices must be reset before they can be enrolled into the module. - - - Z-Wave Home ID2 Press [*] to query the Z-Wave network Home ID. If the ID is 0, verify that the module has communicated with Alarm.com and that the Alarm.com account is set up for Z-Wave. - - Image Sensor Setup1 An Image Sensor daughterboard is required to enable Image Sensor capabilities on the module. This menu is only active if an Image Sensor daughterboard is connected. - - - Learn Image Sensor1 Press [*] to enter Add Mode. Enroll the Image Sensor by inserting batteries or resetting. - - - Delete Image Sensor1 Press [*] and scroll to the Image Sensor to delete. Press [*] to delete. - - - Image Sensor Settings1 Press [*] and scroll to the Image Sensor of interest. Press [*]. - - - - Image Sensor #[x]1 [x] is the sensor ID. Press [*] to view information on this Image Sensor. - - - - - [Power Information]1 Gives information on the Image Sensor’s battery level and power status. - - - - - Signal1 The signal strength of the communication between the Image Sensor and the Image Sensor daughterboard. - - - - - Test PIR1 Press [*] to put the Image Sensor in PIR Test Mode. - - - - - PIR Sensitivity1 Press [*] to view current selection. Scroll down to view available sensitivity levels. Press [*] to select. - - - - - Rules1 Displays whether rules are confirmed. - - - - - MAC1 MAC address of Image Sensor. - - - - - Version1 Image Sensor daughterboard version. - - - - - Last Talk1 Lask Image Sensor talk time. - - - Extended Range Option Press [*] to enable/disable extended range. - - Communications Test Press [*] to perform ADC communication test. User Functions Press [*] [6] [Master Access Code] to enter User Functions menu. Then scroll right to “Interactive Serv” and press [*] to enter Interactive Services menu. - - Module Status See Installer Programming section above. - - - Radio See Installer Programming section above. - - - Cellular Freq. See Installer Programming section above. - - - SN See Installer Programming section above. - - - SIM card See Installer Programming section above. - - - Version See Installer Programming section above. - - - Advanced - Network See Installer Programming section above. - - Z-Wave Setup2 See Installer Programming section above. - - - Number of Z-Wave Devices2 See Installer Programming section above. - - - Add Z-Wave Device2 See Installer Programming section above. - - - Remove Z-Wave Device2 See Installer Programming section above. - - - Z-Wave Home ID2 See Installer Programming section above. - - Image Sensor Setup1 See Installer Programming section above. - - - Image Sensor #[x]1 See Installer Programming section above. - - - - [Power Information]1 See Installer Programming section above. - - - - Signal1 See Installer Programming section above. - - - - Test PIR1 See Installer Programming section above. - - Communication Test See Installer Programming section above. - - Request Weather Update See Installer Programming section above. 1 All Image Sensor menus are only available when an Image Sensor daughterboard has been connected to the module. An Image Sensor daughterboard is required to enable Image Sensor functionality. An interactive Alarm.com account with an Image Sensor service plan is required for image capabilities and features. 2 Refer to the emPowerTM installation instructions and guides on the Alarm.com Dealer Site for more information on Z-Wave enrollment and troubleshooting. Specifications Compatibility Neo panels with software versions 1.3 and later Power requirements 3.9V Standby current 50mA Peak current 1A Operating temperature 14 to 131°F (-10 to 55°C) Storage temperature -30 to 140°F (-34 to 60°C) Max. relative humidity 90% non-condensing Cellular network Varies Dimensions (H x W) 3.25 x 4.25 in. (8.23 x 10.80 cm.)](https://usermanual.wiki/Alarm-com-orporated/143620T/User-Guide-3143689-Page-5.png)
