Airspan Networks ASMAX3700 WiMAX terminal station User Manual Generic CPE User Guide

Airspan Networks Inc WiMAX terminal station Generic CPE User Guide

Contents

Rev1 of User Manual

UGD-D00234 Rev C1 SSRM Module User Guide
SSRM Module User Guide Page 2 Commercial in Confidence UWB-D00234 Rev C1 Acknowledgements Airspan Networks Inc. acknowledges the following trademarks used within this document: © Intel Corporation http://www.intel.com/ © Microsoft Corporation http://www.microsoft.com © SEQUANS COMMUNICATIONS http://www.sequans.com Copyright © Copyright by Airspan Networks Inc., 2012. All rights reserved worldwide. The information contained within this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreements protecting Airspan Networks Inc. rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of Airspan Networks Inc. In addition, any use of this document or the information contained herein for the purposes other than those for which it is disclosed is strictly forbidden. Airspan Networks Inc. reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by Airspan Networks Inc. is believed to be accurate and reliable. However, no responsibility is assumed by Airspan Networks Inc. for the use thereof nor for the rights of third parties which may be effected in any way by the use of thereof. Any representation(s) in this document concerning performance of Airspan Networks Inc. product(s) are for informational purposes only and are not warranties of future performance, either expressed or implied. Airspan Networks Inc. standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by Airspan Networks Inc. in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in Airspan Networks Inc. sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify Airspan Networks Inc. All specifications are subject to change without prior notice. Product performance figures quoted within this document are indicative and for information purposes only.
SSRM Module User Guide Page 3 Commercial in Confidence UWB-D00234 Rev C1 Table of Contents Acknowledgements .................................................................................................................... 2 Copyright .................................................................................................................................... 2 Table of Contents ....................................................................................................................... 3 Summary of Figures ................................................................................................................... 5 Summary of Tables .................................................................................................................... 6 Warnings and Cautions .............................................................................................................. 7 Human Exposure to Radio Frequencies ...................................................................................... 7 Radio Interference ........................................................................................................................ 7 Modifications ................................................................................................................................ 7 General......................................................................................................................................... 7 Disclaimer Statement ................................................................................................................... 7 DECLARATION OF CONFORMITY .......................................................................................... 8 FCC Notice ............................................................................................................................... 10 Federal Communication Commission Notice ............................................................................. 10 Limitations .................................................................................................................................. 10 Labeling Requirement ................................................................................................................ 10 Maximum Output TX Power ..................................................................................................... 11 Antenna Types ........................................................................................................................... 11 SSRM Antenna Usage ............................................................................................................ 11 1 About this Guide ................................................................................................................ 13 1.1 Purpose ................................................................................................................................ 13 1.2 Conventions .......................................................................................................................... 13 2 Overview ............................................................................................................................ 14 2.1.1 Main Features ............................................................................................................... 14 2.2 WiMAX Management ............................................................................................................ 14 2.3 SSRM Block Diagram ........................................................................................................... 14 3 Installation Prerequisites ................................................................................................... 15 3.1 Package Contents ................................................................................................................ 15 4 Physical Description .......................................................................................................... 16 4.1 SSRM ................................................................................................................................... 16 4.1.1 Physical Dimensions ..................................................................................................... 16 4.2 Connector ............................................................................................................................. 17 5 Connecting the SSRM Mini PCIe Module ......................................................................... 18 5.1 Typical SSRM Installation ..................................................................................................... 18 6 Instillation of Drivers and Software .................................................................................... 19 6.1 Configuration ........................................................................................................................ 23 6.2 Connection Manager ............................................................................................................ 24
SSRM Module User Guide Page 4 Commercial in Confidence UWB-D00234 Rev C1 7 Appendix ............................................................................................................................ 25 7.1 SSRM – Power, Environmental, Standards Compliance ..................................................... 25 7.2 Glossary of Terms ................................................................................................................ 25 7.3 Revision History .................................................................................................................... 27 7.4 Contact Information .............................................................................................................. 27
SSRM Module User Guide Page 5 Commercial in Confidence UWB-D00234 Rev C1 Summary of Figures Figure 1 - Block Diagram ......................................................................................................... 14 Figure 2 – SSRM PCIe module ................................................................................................ 16 Figure 3 - Mini PCI Connector ................................................................................................. 17 Figure 4 - Typical SSRM installation ........................................................................................ 18 Figure 5 - Setup language ....................................................................................................... 19 Figure 6 - Setup wizard ............................................................................................................ 19 Figure 7 - Select destination location ....................................................................................... 20 Figure 8 - Select start menu folder ........................................................................................... 20 Figure 9 - Additional tasks........................................................................................................ 21 Figure 10 - Ready to install ...................................................................................................... 21 Figure 11 – Installing ................................................................................................................ 22 Figure 12 - Installation complete .............................................................................................. 22 Figure 13 – Services ................................................................................................................ 24 Figure 14 - WiMAX CM ............................................................................................................ 24
SSRM Module User Guide Page 6 Commercial in Confidence UWB-D00234 Rev C1 Summary of Tables Table 1 - SSRM FCC Maximum Output TX Power .................................................................. 11 Table 2 - SSRM ETSI Maximum Output TX Power ................................................................. 11 Table 3 – 1.x, 2.x & 3.x GHz Antenna Types - Technical ........................................................ 11 Table 4 - Antenna arrays.......................................................................................................... 12 Table 6 - Package Contents .................................................................................................... 15 Table 7 - SSRM physical dimensions ...................................................................................... 16 Table 8 - Connector 52 pin, pinouts ......................................................................................... 17 Table 9 - Environment, EMC & Safety ..................................................................................... 25
SSRM Module User Guide Page 7 Commercial in Confidence UWB-D00234 Rev C1 Warnings and Cautions Human Exposure to Radio Frequencies The WiMAX SSRM Antennas should be installed a minimum distance of 18.9 CM for the 1.4 GHz variant, 36 Cm for the 2.3 GHz variant, 47 Cm for the 2.5 GHz variant and 25.4 Cm for the 3.65 GHz varient from your body. Radio Interference This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to internal vehicle radio communications. Please ensure a maximum separation between the SSRM’s antenna and other antennas. Modifications Any changes and modifications to this device that are not expressly approved by Airspan Networks are not permitted and if done will result in voidance of warranty. General  Installation, replacement and service should be performed by qualified personnel who are familiar with local safety codes.  Do not mount external antennas in inclement weather (such as rain or lightning) that may increase risk of electrocution.  SSRM does not provide protection from hazard energy in case of single fault condition.  Power supply shall be limited up to 3A in normal and single fault condition. Disclaimer Statement The information in this document is subject to change without notice and does not represent a commitment on the part of the vendor. No warranty or representation, either expressed or implied, is made with respect to the quality, accuracy or fitness for any particular purpose of this document. The manufacturer reserves the right to make changes to the content of this document and/or the products associated with it at any time without obligation to notify any person or organization of such changes. In no event will the manufacturer be liable for direct, indirect, special, incidental or consequential damages arising out of the use or inability to use this product or documentation, even if advised of the possibility of such damages. This document contains materials protected by copyright. All rights are reserved. No part of this manual may be reproduced or transmitted in any form, by any means or for any purpose without expressed written consent of its authors. Product names appearing in this document are mentioned for identification purchases only. All trademarks, product names or brand names appearing in this document are registered property of their respective owners.
SSRM Module User Guide Page 8 Commercial in Confidence UWB-D00234 Rev C1 DECLARATION OF CONFORMITY European Community, Switzerland, Norway, Iceland, and Liechtenstein Declaration of Conformity with Regard to the R&TTE Directive 1999/5/EC English: This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. Deutsch: Dieses Gerät entspricht den grundlegenden Anforderungen und den weiteren entsprecheneden Vorgaben der Richtlinie 1999/5/EU. Dansk: Dette udstyr er i overensstemmelse med de væsentlige krav og andre relevante bestemmelser i Directiv 1999/5/EF. Español: Este equipo cumple con los requisitos esenciales asi como con otras disposiciones de la Directive 1999/5/EC. Greek: ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Airspan ΔΗΛΩΝΕΙ ΟΤΙ Ο ΕΞΟΠΛΙΣΜΟΣ ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999/5/ΕΚ. Français: Cet appareil est conforme aux exigencies essentialles et aux autres dispositions pertinantes de la Directive 1999/5/EC. Íslenska: Þessi búnaður samrýmist lögboðnum kröfum og öðrum ákvæðum tilskipunar 1999/5/ESB. Italiano: Questo apparato é conforme ai requisiti essenziali ed agli altri principi sanciti dalla Direttiva 1999/5/EC. Nederlands: Deze apparatuur voldoet aan de belangrijkste eisen en andere voorzieningen van richtlijn 1999/5/EC. Norsk: Dette utstyret er i samsvar med de grunnleggende krav og andre relevante bestemmelser i EU-directiv 1999/5/EC. Português: Este equipamento satisfaz os requisitos essenciais e outras provisões da Directiva 1999/5/EC. Suomalainen: Tämä laite täyttää direktiivin 1999/5/EY oleelliset vaatimukset ja on siinä asetettujen muidenkin ehtojen mukainen. Svenska: Denna utrustning är i överensstämmelse med de väsentliga kraven och andra relevanta bestämmelser i Direktiv 1999/5/EC. Român: Acest echipament este în conformitate cu cerinţele esenţiale şi alte prevederi relevante ale Directivei 1999/5/CE.
SSRM Module User Guide Page 9 Commercial in Confidence UWB-D00234 Rev C1 The Declaration of Conformity related to this product can be obtained from product_management@Airspan.com
SSRM Module User Guide Page 10 Commercial in Confidence UWB-D00234 Rev C1 FCC Notice Federal Communication Commission Notice The United States Federal Communication Commission (FCC) and the Canadian Department of Communications have established certain rules governing the use of electronic equipment. Part 15, Class B. This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. Limitations The SSRM PCIe module is a terminal station intended for use only in the (outdoor) Cisco Field Area Router – Cisco 1000 Series. Antenna Limitations – see Antenna Types Labeling Requirement Cisco 1000 series router exterior label (per appropriate variant) must include wording similar to the following:  “Contains FCC ID: PIDASMAX1400”  “Contains FCC ID: PIDASMAX2350”  “Contains FCC ID: PIDASMAX2500”  “Contains FCC ID:PIDASMAX3700”
SSRM Module User Guide Page 11 Commercial in Confidence UWB-D00234 Rev C1 Maximum Output TX Power Table 1 - SSRM FCC Maximum Output TX Power Frequency Band FCC TX EIRP Antenna Gain 1.4GHz 26.18dBm 36.18dBm 10dBi 2.3 GHz 26dBm 42dBm 16dBi 2.5GHz 26.94dBm 44.44dBm 17.5dBI 3.65GHz 19.6dBm 39.1dBm 19.5dBI 3.65GHz 26.8dBm 32.4dBm 5.6dBI Caution: A Cavity filter is required for the SSRM Mini PCIe module FCC ID: PIDASMAX2350 deployment. WEVERCOMM WCS Cavity Filter Part No : WVC-2.3GDB-3.5M01B (ordered separately). The Cavity filter must be connected between the RF output and the antenna. Table 2 - SSRM ETSI Maximum Output TX Power Frequency Band ETSI TX EIRP Rest of the World TX EIRP Antenna Gain 1.4GHz 26.18dBm 36.18dBm 26.18dBm 36.18dBm 10dBi 2.3 GHz 26dBm 42dBm 26dBm 42dBm 16dBi 2.5GHz 26.94dBm 44.44dBm 26.94dBm 44.44dBm 17.5dBI 3.65GHz 26dBm 45dBm 26dBm 45dBm 19dBI Caution: Do not set maximum output TX power to higher than local regulations. Antenna Types Table 3 – 1.x, 2.x & 3.x GHz Antenna Types - Technical Type Frequency range Gain Part number Dual Slant CPE 1.3-1.525 GHz 10dBi MT-282025/CD Directional Dual-Polarized Panel 2.3-2.36 GHz 16dBi 07-1160-01 Directional Dual-Polarized Panel 2.5-2.7 GHz 17.5dBi 07-1160-01 Directional Dual-Polarized Panel 3.3-3.8 GHz 19.5dBi 07-1161-01 Direct Mount LPT Style 3.3-3.8 GHz 5.6dBi W1982 SSRM Antenna Usage SSRM has two (2) RF ports that can be connected to two single-port antennas
SSRM Module User Guide Page 12 Commercial in Confidence UWB-D00234 Rev C1 Note: Appropriate mounting kit (included) for the antenna(s) is required.  Dual polarized antenna with two (2) ports - connected via 2 RF jumper cables. The following table describes the antenna arrays: Table 4 - Antenna arrays Frequency Band # of Receivers Sector Antenna Type # of Antennas 1.4 GHz 2 45º 1.3-1.525 GHz Dual Slant Antenna - mounting included 1 2.3 GHz 2 45º 2.3-2.36 GHz Dual Polar Antenna - mounting included 1 2.5 – 2.7 GHz 2 45º 2.5-2.7 GHz Dual Polar Antenna - mounting included 1 3.3-3.8 GHz 2 45º 3.3-3.8 GHz Dual Polar Antenna - mounting included 1 3.3-3.8 GHz 2 Omni 3.3-3.8 Monopole 1
SSRM Module User Guide Page 13 Commercial in Confidence UWB-D00234 Rev C1 1 About this Guide This section discusses the purpose, intended audience, conventions, referenced documentation and organization for this guide. 1.1 Purpose This User Guide is intended as an instruction manual for professional system integrators to provide step-by-step factory integration instructions for setting up, installing and initial configuration of the SSRM Mini PCIe module. These procedures include:  System Overview  Installation Prerequisites  Physical description  Connecting  Initial Device Configurations 1.2 Conventions Icon Description Checkpoint: Marks a point in the workflow where there may be an exit or branch to some other procedure. At each Checkpoint the reason for an exit or branch is given along with specific directions to locate the entry point in the other procedure. Reference: Gives a resource in the workflow that may be needed to complete a procedure along with specific directions to use the resource. Caution: Describes a possible risk and how to lessen or avoid the risk. Advice: Provides a recommendation based on best practice. Note: Provides useful information.
SSRM Module User Guide Page 14 Commercial in Confidence UWB-D00234 Rev C1 2 Overview The Airspan SSRM Mini PCIe module is a product specific WiMAX module designed to be embedded in the Cisco Field Area Router – Cisco 1000 Series allowing WiMAX connectivity. The Wireless protocols that come with this product ensure data security and isolation from interference generated by other radio frequencies. The SSRM module supports MIMO antenna technology and high power output. 2.1.1 Main Features The Airspan WiMAX SSRM Mini PCIe module provides the following main features:  Based on the WiMAX IEEE 802.16e wireless technology. 2.2 WiMAX Management  Software is upgraded locally and remotely.  Designed for local and remote management via the Host processor. 2.3 SSRM Block Diagram The figure below displays a block diagram of the SSRM: Figure 1 - Block Diagram Note: The diagram is for illustration purposes only.
SSRM Module User Guide Page 15 Commercial in Confidence UWB-D00234 Rev C1 3 Installation Prerequisites Before installing your SSRM, read the following: 3.1 Package Contents Examine the Airspan WiMAX SSRM shipping container. If you notice any damage, or missing items as listed in the Packing List, immediately notify the carrier that delivered the unit and contact an Airspan representative. The SSRM kit should contain the following items:  SSRM Mini PCIe Module Table 5 - Package Contents Name Quantity Comments Image SSRM 10 PCIe module
SSRM Module User Guide Page 16 Commercial in Confidence UWB-D00234 Rev C1 4 Physical Description This section provides a description of the components of the SSRM installation:  Dimensions  Connector 4.1 SSRM The SSRM Mini PCIe module Figure 2 – SSRM PCIe module 4.1.1 Physical Dimensions The table below lists the physical dimensions of the SSRM Mini PCIe module. Table 6 - SSRM physical dimensions Parameter Value Dimensions (W x L x H) PCIe Mini-Card Form Factor: W: 51 mm (2.01”) (including PCIe connector); L: 70 mm (2.36”) H: 5.8mm (0.228”) (not including RF connectors) Weight 0.1 Kg Approx. (100 grams Approx.)
SSRM Module User Guide Page 17 Commercial in Confidence UWB-D00234 Rev C1 4.2 Connector The connector is described below: Figure 3 - Mini PCI Connector Table 7 - Connector 52 pin, pinouts Pin Signal Pin Signal 1 26 GND 2 5.5V 27 GND 3 28 4 GND 29 GND 5 30 6 31 7 32 8 33 9 GND 34 GND 10 35 GND 11 36 12 37 GND 13 38 14 39 5.5V 15 GND 40 GND 16 41 5.5V 17 42 18 GND 43 GND 19 44 20 45 21 GND 46 22 47 23 48 24 5.5V 49 25 50 GND 51 SQN_RST 52 5.5V
SSRM Module User Guide Page 18 Commercial in Confidence UWB-D00234 Rev C1 5 Connecting the SSRM Mini PCIe Module Note: Carefully remove the SSRM Mini PCIe module from the packaging box Caution: It is the responsibility of the person installing the SSRM module to ensure that only those antennas certified for use with the product are used. The use of any antenna other than those certified with the product is expressly forbidden. Caution: The SSRM module and the antennas must be installed only by experienced installation professionals who are familiar with the local safety codes and are licensed by the appropriate government authorities. To connect the SSRM Module: 1. Make sure the unit is turned off. Remove the cover from the unit. 2. Carefully slide the SSRM Mini PCIe module into the mini PCI slot. Align the pins and push evenly and slowly and ensure it is properly seated. 3. After the device has been connected, Windows will detect the module and you will be prompted to install the software and drivers. 5.1 Typical SSRM Installation The following displays a typical installation with the SSRM Mini PCIe module installed. Figure 4 - Typical SSRM installation
SSRM Module User Guide Page 19 Commercial in Confidence UWB-D00234 Rev C1 6 Instillation of Drivers and Software 1. Exit all Windows programs. After recognizing the USB connection installation will initiate automatically. 2. When prompted select the language to use during the installation. Figure 5 - Setup language 3. Click OK to continue. 4. The Setup Wizard will walk you through the process. Figure 6 - Setup wizard 5. Click Next to continue.
SSRM Module User Guide Page 20 Commercial in Confidence UWB-D00234 Rev C1 Figure 7 - Select destination location 6. Click Next to continue. Figure 8 - Select start menu folder 7. Click Next to continue.
SSRM Module User Guide Page 21 Commercial in Confidence UWB-D00234 Rev C1 Figure 9 - Additional tasks 8. Select additional tasks, if required. 9. Click Next to continue. Figure 10 - Ready to install
SSRM Module User Guide Page 22 Commercial in Confidence UWB-D00234 Rev C1 10. Click Install to continue installation Figure 11 – Installing 11. Wait while installation continues. Figure 12 - Installation complete
SSRM Module User Guide Page 23 Commercial in Confidence UWB-D00234 Rev C1 12. After Installation is complete click Finish. 6.1 Configuration 1. Navigate to the sequansd.xml file location C:\Program Files\Sequans Communication which is used to configure frequency, bandwidth, etc. as shown below: <?xml version="1.0"?> -<sequansd> <!-- DCC configuration --> <!-- default config is listening on port 7771 on localhost. Change to IP address 0.0.0.0 for listening on all interfaces --> -<server> <ip>127.0.0.1</ip> <port>7771</port> <maxClients>10</maxClients> </server> <!-- Define the firmware repository, for firmware from host mode --> -<ffh> <repository>Firmwares</repository> </ffh> <!-- Provisioning configuration --> -<provisioning> -<ndss> <channel fft="1024" bandwidth="10000" frequency="2300000" id="1"/> </ndss> <!-- Default provisioning mode is XML. --> <!-- For OMADM provisioning, please ativate tag below. --> <!-- Beware, certificates will be looked inside DM tree only --> <!-- <mode>omadm</mode> --> <mode>none</mode> </provisioning> <!-- Define the log file name --> -<debug> <logfilter>fine:*</logfilter> <logfile>SequansdLog.txt</logfile> </debug> </sequansd> 2. Edit file as required. Note: Contact Customer support for specific editing instructions. 3. After editing file, you need to restart sequansd service, as follows: Navigate to - Start > settings > control panel > Administrative tools > Services 4. Choose service sequansd, right click > restart, as shown below:
SSRM Module User Guide Page 24 Commercial in Confidence UWB-D00234 Rev C1 Figure 13 – Services 6.2 Connection Manager Sequans Connection Manager - program which runs on the host to monitor the WiMAX link. Navigate to - Start > Programs > Sequans Communications > Sequans CM Figure 14 - WiMAX CM The CM displays the downlink signal strength, uplink and downlink throughput counter:  Enable radio – check to enable radio  Link Status – displays current link status, such as:  Downlink  Uplink  Tools  Advanced
SSRM Module User Guide Page 25 Commercial in Confidence UWB-D00234 Rev C1 7 Appendix 7.1 SSRM – Power, Environmental, Standards Compliance Table 8 - Environment, EMC & Safety Environmental Input 5.5 VDC +/- 0.3 VDC through PCIe DC Power Consumption 5.79 W Operating Temperature -40°C to +85°C Operating Humidity 5% - 95%, non-condensing EMC FCC Part 15, Subpart B, Class B. According to FCC only class A is required for outdoor unit device. Radio FCC Part 90, FCC Part 27 MTBF 123 years (1,078,662 hours) 7.2 Glossary of Terms CL-MIMO Closed Loop MIMO ESD Electro Static Discharge FCC Federal Communications Commission FUSC Full Usage of Sub-channels JTAG Joint Test Action Group LED Light Emitting Diode LNA Low Noise Amplifier MIMO Multiple Inputs Multiple Outputs MIMO-SM MIMO Spatial Multiplexing MRC Maximum Ratio Combining PA Power Amplifier PCI Peripheral Component Interconnect PHY Physical Layer PUSC Partial Usage of Sub-channels RF Radio Frequency Rx Receive SPI Serial Peripheral Interface SSRM SS Radio Module STC Space Time Coding TP Test Point Tx Transmit
SSRM Module User Guide Page 26 Commercial in Confidence UWB-D00234 Rev C1 UART Universal Asynchronous Receiver/Transmitter USB Universal Serial Bus WiMAX WiMAX is a wireless industry coalition whose members are organized to advance IEEE 802.16 standards for broadband wireless access (BWA) networks.
SSRM Module User Guide Page 27 Commercial in Confidence UWB-D00234 Rev C1 7.3 Revision History Revision Originator Date Description Draft 1 M. Falik 02-2012 Initial document Rev A - A2 M. Falik 05-2012 Additional content Rev B M. Falik 06-2012 Additional content Rev C M. Falik 07-2012 Updates Rev C M. Falik 08-2012 Additions 7.4 Contact Information Customer Service Help-Desk for customer service emergency Airspan Networks have introduced the Airspan Tracker application to enable prompt and efficient Customer Support services. If you do not have an Airspan Tracker account, please obtain login credentials by filling-in the form in the main page "Register New Account". Worldwide Headquarters: Airspan Networks Inc. 777, Yamato Road, Suite 310, Boca Raton, FL 33431, USA Tel: +1 561 893 8670 www.airspan.com Feedback: To provide feedback on this document, please send comments to the following email address: documentfeedback@airspan.com

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