AirWalk Communications AWEPPRO EdgePoint PRO User Manual Reference Guide

AirWalk Communications, Inc. EdgePoint PRO Reference Guide

Contents

Reference Guide

Ed P i t PROEdgePointPROReferenceGuide1/24/2011 Page1AirWalkCommunicationsProprietaryandConfidential
TableofContents•WhattoExpectwithEdgePointPRO•PerformanceFeatures•NetworkRequirements•ContentsoftheInstallationKit•StepstoInstalltheDevice–StepOne– SelectLocation–StepTwo–MountBrackettoWall–StepThree–PositionPowerSupply,CablesandAntennas–StepFour–SecureEdgePointPROtoBracketandConnectCables–StepFive–PoweringUptheEdgePointPRO•AuthorizedUserLists•CommonTroubleshootingTips•CustomerSupport•SafetyandRegulations1/24/2011 Page2AirWalkCommunicationsProprietaryandConfidential
WhattoExpectwithAirWalkEdgePointPROTheEdgePointPROisacompactcellularaccesspoint,alsoknownasanenterprisefemtocell.Itexpands3Gcellularserviceinsidebuildingssomobileuserscanexperiencefullvoiceanddataserviceinareasthathaveinconsistentornocellularsignal.Typicalinstallations includeofficebuildings,warehouses,highrises,conventioncentersandotherin‐buildinghotspots.TheEdgePointPROworksasanaccesspointindependentofthemacronetworktowerstobringcellularcapacityandcoverageto aspecificarea.WhileusersareinthedesignatedenterprisefemtocellcoverageareatheircellularsignalwillbeprovidedbytheEdgePointPRO ratherthanthemacrocell towers. Cellular service is seamless, so users are fully mobile to move between the femtocell coverage area and themacro networkmacrocelltowers.Cellularserviceisseamless,sousersarefullymobiletomovebetweenthefemtocellcoverageareaandthemacronetworkcoverageareawithnoserviceinterruptions.EdgePointProAdvantages:•VoiceClarityandFullMobility:ReliablevoicecoverageandincreasedcellularcapacityfromtheEdgePointPROfreesusersfromrelyingsolelyonatraditionallandline.Cellularphonesbecomeapracticaloptiontouseasaprimaryphonebothinsideandoutsideofabuilding.•ConsistentHigh‐SpeedData:MobiledatausersareabletorelyupontheirmobilephoneorlaptopwithCDMAAirCard toaccessapplications,accountsandotherelectronicinformationthroughoutthecoveragearea.Cellularserviceisareliableandsecuretechnology .•StandardPhoneConvenience:TheEdgePointPROserviceiscompatiblewithanyCDMAcellularphoneorAirCard.•LongTermPerformance:Oncethedeviceisinstalled,thereistypicallynoreasontomove,orupdatetheEdgePointPRO.Thisunitisalsomaintenancefreeandrequiresnoregularmaintenance.1/24/2011 Page3AirWalkCommunicationsProprietaryandConfidential
EdgePointPROFeaturesDevice PerformanceDevice SpecificsDevicePerformanceSimultaneouslysupportsupto28usersforvoiceandupto32usersfordataservicesCoversupto100,000squarefeetofindoorspacewith200mWofRFpowerDeviceSpecifics3G,CDMAtechnology1xRTT(voice)and1xEV‐DORev.A(data)15ampsmaximum/120VACCompatiblewithanystandard‐issueCDMAcellularphoneFeaturetransparencywiththeCDMAmacronetworkSupports911emergencycallsDimensions:12”Hx14.6”Wx2”DWeight:~6.5lbs(9lbswithbracket)Temperature:32°Ft‐122°FHumidity:0%to95%non‐condensingRJ45forconnectiontostandardCAT5orCAT6Connection3GPP2compliantSafetyandFCCcertified1/24/2011 Page4AirWalkCommunicationsProprietaryandConfidential
NetworkRequirementsTheEdgePointPROisIP‐based,itplugsdirectlyintoanexistingbroadbandconnectiontoextend3Gwirelessservice.Minoradjustmentstothenetworksettingsmayberequiredforasuccessfulimplementation.TheavailableLANnetworkshouldmeetthefollowingrequirementsforbandwidthandcapacity.Service UsageType BandwidthRequirementsCapacityDescriptionMaximumCapacity 5Mbps 28voicecallsand32 activedatausers,simultaneousIdl20 KbN iIdle20KbpsNoactiveusersVoiceTrafficOnly60Kbpspercall Maximumof28 concurrentcallsDataTrafficOnly3Mbpsper device(maximum)Maximumof32simultaneous datasessionsIfmultipledevicesareinstalledthroughoutacampustherewillbeanincreaseofIPtrafficontheLANLANInstallationConsiderations(variesdependingupontheexistingcustomernetwork)•ThedevicesupportsstandardRJ45LANconnection•ThedevicesupportsIPaddressingusingDHCP(default)ordirectconfigurationofastaticIPaddress.•ThelocalLANneedstobeadjustedforaccesstoexternalinternetandallowpacketstoberoutedthroughthecustomer’snetwork.WAN CidtiWANConsiderations•AllpacketsaremarkedwithaconfigurableClassofServicethatcanbeusedbytheCustomerPremiserouterforpriorityrouting.•ThefollowingWANconsiderationsshouldbeaddressedpriortoinstallingthedevice.UDPPort500isopenonthefirewallInternetSecurityAssociationisproperlyconfiguredKey Management Protocol (ISAKMP) is addressed for VPN networks1/24/2011 Page5AirWalkCommunicationsProprietaryandConfidentialKeyManagementProtocol(ISAKMP)isaddressedforVPNnetworksUDPport4500isopenonthefirewallIPSecNATTraversalisallowed
ContentsoftheInstallationKitEdgePointPRO MountingbracketGPSantenna Powerconverterand5ft(1.5m)cableRFantennaUser’sGuideEthernetcableUser sGuideOtherDocumentation16.4ft(5m)2securelockbracketEdgePoint PRO User GuideVersion 0.1November 20101/24/2011 Page6AirWalkCommunicationsProprietaryandConfidentialscrews
StepOne– SelectLocationEdgePoint PRO location requirements:EthernetPowerEdgePointPROlocationrequirements:•Flat24”x24”wallspacesoaphysicalclearanceof5”onallsidesofthedeviceisobservedtoensureefficientoperationofthecoolingfansandantennas•Abuildingsupportbeamformountingsupport(recommended) GPSAntennaEthernetconnectionPowerconnection•AccesstoaACpowersourceandbreakerstoaccommodateupto15amps/120VAC(ceilingaccessisrecommended)•AccesstoanEthernetporttoconnecttheenterpriseLANlinetotheinternetbackbone(ceilingaccessisrecommended)•Mustbe15ft(5m)fromawindowthathasnometalsheeting<15ft(5m)() gwithaclearviewofthesky•Moderatetemperaturebetween32°Fand122°F•Dryenvironmentwithrelativehumiditybetween0to95%non‐condensingEi t ddfitlltiEquipmentneededforinstallation:•DrillorscrewdriverwithmediumPhillipshead•Stepladdertoinstallandconnectthecablesinmostlocations(mostlocations)•3screwssize#10panheadx2”withwasher>6ft(2m)1/24/2011 Page7AirWalkCommunicationsProprietaryandConfidentialp•3wallanchorsoptional
StepTwo–MountBrackettoWallOncethelocationisselected,mountthebrackettothewall.•MountEdgePointPROatleast6ft(2m)fromfloor–Donotmountaboveceilingoronceiling•Usebracketasatemplatetodetermineholepositioning•Drill3wallanchorsintothewall,ifnecessary.Ifmountingtoabeam, no wall anchors will be necessary.beam,nowallanchorswillbenecessary.•Positionthebracketlinedupwiththeholes•Drivescrewsthroughthebrackettofirmlysecureittothewall1/24/2011 Page8AirWalkCommunicationsProprietaryandConfidential
StepThree–PositionPowerSupply,CablesandAntennasUsethemountedbracketasabasesupportto:•Placepowersupplyintodesignatedlocationattopofbracket•Use side areas of bracket to roll excess cable slackInsertpowersupplyatthetopofthebracket•Usesideareasofbrackettorollexcesscableslack•Intherightcableguidespace,pullpowercablethroughtosecuretodevicewithapproximately2”ofclearance•Inmiddlespace,placeEthernetcablethroughthecableguidewithapproximately2”ofclearance•Intheleftspace,placeGPSantennacablethroughthecableguidewithapproximately2”ofclearance•InstalltheGPSantennawithin15ft(5m)ofawindowwithnoDrawcablesthroughthecableguides()metalsheetingandwithanopenviewoftheskyRollexcesscable slack1/24/2011 Page9AirWalkCommunicationsProprietaryandConfidentialcableslack
StepFour–SecureEdgePointPROtoBracketandConnectCablesSecuretheEdgePointPROcables:•Positionthedeviceontothemountingbracketinlinewith4pegs.Lockthedevicesecurelyintothekeyholesbyslidingthedevicedown.•Secure the cables from the cable guides on the mounting bracket and plug into the deviceSecurethecablesfromthecableguidesonthemountingbracketandplugintothedevice–ConnectRFantenna–ConnectGPSantenna–Connectpower–ConnectEthernet•Secure2lockbracketscrewstotoponeithersidetomountdevicetobracket**Note:TheUSBportwillremainvacantFastenlockbracket screwsFasten lockConnectRFantennaConnectGPSantennaConnectEthernetcableConnectPowercablebracketscrewsFastenlockbracketscrews1/24/2011 Page10AirWalkCommunicationsProprietaryandConfidential
StepFive–PoweringUptheEdgePointPROEdgePointPROPowerUpSequence•Onceallcableconnectionsareestablished,pressthePowerbuttononthetoprightsideofthedevice•It will take between 5to 45 minutes for theActivity(chronological)POWLINKNETGPSSYS1.PoweronBlueOffOffOffBlueFlashingItwilltakebetween5to45minutesfortheEdgePointPROtoconfigureandbereadyforservice•Thebluelightswillilluminatetoindicate:POW–Power is on2EthernetAccessEstablishedBlueBlue OffOffBlueFlashing3.IPSecTunnelConnectedBlueBlue BlueOffBlueFlashingAssoonasnetworkcableisconnected.1‐2minutesLINKLed:Blueifphysicallyconnected.BlinkingperactivityPOWPowerisonLINK‐ EthernetaccessisestablishedNET–IPSecurityisestablishedGPS–The GPS location is identifiedFlashing4.GPSLockEstablishedBlueBlueBlueBlueBlueFlashingNETLed:RedflashinguntilgettingDHCPIPaddress,BlueflashingwhileIPSectunnelisestablished,redifauthenticationfa ilsGPSLed:Redifnosatellite,Blueblinkingwithsatellite,BlueiflockedUpto20minutes10‐15minutesGPSTheGPSlocationisidentifiedSYS–Allradiosarereadyandthesystemisreadyforoperation.5.SystemReboot BlueOffOffOffOff6.SIPRegistration&CalibrationBlueBlueBlueBlueBlueFlashingUpto2minutesUp to 2minutesSYSLed:BlueflashinguntilSIPregisteredfor1xand/orPDSNkeepaliveforDO Rdbli ki ifth bdidthi t h f ll1/24/2011 Page11AirWalkCommunicationsProprietaryandConfidential7.FrequencyLock&SystemReadyBlueBlueBlueBlueBlueUpto2minutesDO,Redblinkingifthebandwidthisnotenoughforacall
AuthorizedUserListsTheAuthorizedUserList(AUL)isalistofmobilenumbersprovidedbythecustomerthathaveaccesstothedevice’svoiceanddataservices.TheEdgePointPROservicessupportonlythemobilephonesthatarerecognizedasauthorizedmobileusersofthedeviceservices. Mobilephonesthatareinthedevicecoveragearea,butnotauthorizedusersoftheEdgePointPROwillnotbecoveredbythedevice’svoiceanddataservices.g yThisleavesthefullcapacityofthedevicetoservicetheauthorizedEdgePointPROusers.•Uponinstallation,theserviceproviderwillrequirealistofmobilenumbers–upto200usernumbersfordata(EVDO)p()–upto200usernumbersforvoice(1xRTT)•OneoutsideUSmobilephonenumberisacceptedperdevice,theremainingnumbersmustbedomesticUSmobilenumbers.•Afterinstallationofthedevice,pleasecontacttheserviceprovidertoidentifyorupdatetheAuthorized, p p y pUserList.1/24/2011 Page12AirWalkCommunicationsProprietaryandConfidential
CommonTroubleshootingTips•POWnotilluminated:–Checkpowercable,betweenpowerconverterandwallplug–Checkcablebetweenpowerconverterandenterprisefemtocell–Checkthepowerswitchisontoprightcorneroffemtocell•LINKnotilluminated–CheckEthernetLANline,ifcontinuesblinkingothernetworktroubleshootingwillneedtobedonebyatrainedtechnician•NETnotilluminated–Checkinternetconnectivityfromestablishedline,callsupportifyouhaveconnectivityandnoillumination•GPSnotilluminated–RepositiontheGPSantennaasoutlinedinInstallationStep1:SelectingtheLocationuntilthereisasignal.1/24/2011 Page13AirWalkCommunicationsProprietaryandConfidential
SafetyandRegulationsThisuserguidecontainsimportantoperationalandsafetyinformationthatwillhelpyousafelyuseyourbasestation.Failuretoreadandfollowtheinformationprovidedinthisuserguidemayresultinseriousbodilyinjury,death,orpropertydamage.GeneralPrecautionsThereareseveralsimpleguidelinestooperatingyourbasestationproperlyandmaintainingsafe,satisfactoryservice.•Avoidexposingyourbasestationtorainorliquidspills.Ifyourbasestationdoesgetwet,immediatelyturnthepoweroffandremovethepowerconnector.•Do not operate this unit in an extremely dusty or humid environment.Donotoperatethisunitinanextremelydustyorhumidenvironment.•Donotobstructtheheatventsbyblockingtheopeningsorcoveringthebasestation,anddonotoperateitinaconfinedspace.•Avoidplacingnearradiatorsorotherheatingsources.•AvoidlocatingtheEdgePointPROwhereitcouldbeexposedtodirectsunlightforprolongedperiods.•Donotconnecttoapowerstripcontaininganexcessivenumberofotherdevices.•Ifthebasestationwillnotbeuseforaprolongedperiod,removethepowercordfromtheACoutlet.•Anychangesormodificationstoyourbasestationnotexpresslyapprovedinthisdocumentcouldvoidyourwarrantyforthisequipmentandvoidyourauthoritytooperatethisequipment.Note:Forthebestcareofyourbasestation,ensurethatonlyauthorizedpersonnelserviceyourdevice.Failuretodosomaybe1/24/2011 Page14AirWalkCommunicationsProprietaryandConfidentialy , y p y ydangerousandvoidyourwarranty.
SafetyandRegulationsWarning of 911 LimitationsWarningof911LimitationsDoNotRelyonYourBaseStationforEmergencyCallsYourbasestationoperatesusingradiosignals,whichcannotguaranteeconnectioninallconditions.Thereforeyoushouldneverrelysolelyuponyourbasestationforessentialcommunication(e.g.,medicalemergencies).Emergencycallsmaynotbepossibleon allcellular networks or when certain network services or mobile phone features are in use Check with your local service provider forcellularnetworksorwhencertainnetworkservicesormobilephonefeaturesareinuse.Checkwithyourlocalserviceproviderfordetails.FCCInformationRadioInterferenceThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)Thisdevicemay notcauseharmfulinterference,and(2)Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.UnauthorizedModificationsPersonsorpartiesresponsibleforoperationofthisequipmentarecautionedthatanychangesormodificationsnotexpresslyapprovedbyAirWalkCommunicationsIncorporatedcouldvoidtheuser’sauthoritytooperatethisequipment.DigitalDeviceInterferenceThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,pursuanttopart15oftheFCCRules.1/24/2011 Page15AirWalkCommunicationsProprietaryandConfidentialqp py g p pTheselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.

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