Acer orporated N15P2 Tablet Computer User Manual asS1002 Popcorn UM date EN

Acer Incorporated Tablet Computer asS1002 Popcorn UM date EN

Contents

Users Manual-1

- 1User’s Manual
2 - © 2015. All Rights Reserved.Aspire One 10Covers: S1002This revision: April 2015Regulatory model number: N15P2Sign up for an Acer ID and enjoy great benefitsOpen the Acer Portal app from the Start screen to sign up for an Acer ID or sign in if you already have an Acer ID.There are three great reasons for you to get an Acer ID:• Build Your Own Cloud with Acer BYOC.• Get the latest offers and product information.• Register your device for warranty service.For more information, please visit the Acer BYOC website:www.acer.com/byoc-startModel number: _________________________________Serial number: _________________________________Date of purchase: ______________________________Place of purchase: ______________________________ImportantThis manual contains proprietary information that is protected by copyright laws. The information contained in this manual is subject to change without notice. Images provided herein are for reference only and may contain information or features that do not apply to your computer. Acer Group shall not be liable for technical or editorial errors or omissions contained in this manual.
Table of contents - 3TABLE OF CONTENTSFirst things first 5Your guides ............................................. 5Basic care and tips for using your computer.................................................. 5Turning your computer off........................... 5Taking care of your computer ..................... 6Taking care of your AC adapter .................. 6Cleaning and servicing................................ 7Your Acer computer tour 8Computer................................................. 8Cover view .................................................. 8Front view ................................................... 9Top view.................................................... 10Bottom view .............................................. 10Left/right views .......................................... 11LED Indicators .......................................... 12Keyboard ............................................... 13Keyboard front view .................................. 13Keyboard right view ................................. 14Attaching and detaching the keyboard...... 15Using the keyboard 17Lock keys and embedded numeric keypad................................................... 17Hotkeys ..................................................... 18Windows keys........................................ 19Touchpad 20Touchpad basics ................................... 20Touchpad gestures................................ 20Recovery 22Creating a recovery backup................... 22Creating a drivers and applications backup................................................... 24Recovering your system ........................ 26Reinstalling drivers and applications......... 27Returning to an earlier system snapshot .. 29Returning your system to its factory condition.................................................... 30Recovering from Windows ........................ 30Recovering from a recovery backup ......... 33Connecting to the Internet 36Connecting wirelessly............................ 36Connecting to a wireless LAN................... 36Using a Bluetooth connection 37Enabling and disabling Bluetooth .......... 37Enable Bluetooth and add a device .......... 37BIOS utility 40Boot sequence....................................... 40Setting passwords ................................. 40Power management 41Saving power ......................................... 41Battery pack 43Battery characteristics ........................... 43Charging the battery ................................. 43Optimizing battery life ............................... 44Checking the battery level......................... 45Battery-low warning .................................. 45Memory card reader 47Connectivity options............................... 47Video and audio connectors 49HDMI Micro 50Universal Serial Bus (USB) 51Micro USB 52Frequently asked questions 54Requesting service ................................ 56Tips and hints for using Windows 8.1 .... 57How do I get to Start? ............................... 57What are "Charms?" ................................. 57Can I boot directly to the desktop? ........... 58How do I jump between apps?.................. 58How do I turn off my computer?................ 58How do I unlock my computer?................. 58How do I set the alarm? ............................ 60Where are my apps?................................. 61What is a Microsoft ID (account)?............. 63How do I add a favorite to Internet Explorer?................................................... 63How do I check for Windows updates?..... 63Where can I get more information?........... 63Troubleshooting ..................................... 64Troubleshooting tips.................................. 64Error messages......................................... 64Internet and online security 66First steps on the net ............................. 66Protecting your computer.......................... 66Choose an Internet Service Provider........ 66Network connections................................. 68Surf the Net!.............................................. 70Security ..................................................... 70
4 - Getting started...In this section you will find:• Useful information on caring for your computer and your health• Where to find the power button, ports and connectors• Tips and tricks for using the touchpad and keyboard• How to create recovery backups• Guidelines for connecting to a network and using Bluetooth• Information on using Acer’s bundled software
First things first - 5FIRST THINGS FIRSTWe would like to thank you for making this Acer computer your choice for meeting your mobile computing needs.Your guidesTo help you use your Acer computer, we have designed a set of guides:First off, the Setup Guide helps you get started with setting up your computer.The Quick Guide introduces you to the basic features and functions of your new computer. For more on how your computer can help you to be more productive, please refer to the User’s Manual. This guide contains detailed information on such subjects as system utilities, data recovery, expansion options and troubleshooting. In addition it contains general regulations and safety notices for your computer. It is available from the desktop; double-click the Help icon and click User’s Manual in the menu that opens.Basic care and tips for using your computerTurning your computer offTo turn the power off, do any of the following:• Use the Windows shutdown command: Press the Windows key + <C>, click Settings > Power then click Shut Down.If you need to power down the computer for a short while, but don’t want to completely shut it down, you can put it into Hibernate by pressing the power button.
6 - First things firstYou can also put the computer in sleep mode by pressing the sleep hotkey <Fn> + <F4>.Taking care of your computerYour computer will serve you well if you take care of it.• Do not expose the computer to direct sunlight. Do not place it near sources of heat, such as a radiator.• Do not expose the computer to temperatures below 0º C (32º F) or above 35º C (95º F).• Do not subject the computer to magnetic fields.• Do not expose the computer to rain or moisture.• Do not spill water or any liquid on the computer.• Do not subject the computer to heavy shock or vibration.• Do not expose the computer to dust or dirt.• Never place objects on top of the computer.• Do not slam the computer display when you close it.• Never place the computer on uneven surfaces.Taking care of your AC adapterHere are some ways to take care of your AC adapter:• Do not connect the adapter to any other device.• Do not step on the power cord or place heavy objects on top of it. Carefully route the power cord and any cables away from foot traffic.• When unplugging the power cord, do not pull on the cord itself but pull on the plug.• The total ampere ratings of the equipment plugged in should not exceed the ampere rating of the cord if you are using an extension cord. Also, the total current rating of all equipment plugged into a NoteIf you cannot power off the computer normally, press and hold the power button for more than four seconds to shut down the computer. If you turn off the computer and want to turn it on again, wait at least two seconds before powering up.
First things first - 7single wall outlet should not exceed the fuse rating.Cleaning and servicingWhen cleaning the computer, follow these steps:1. Turn off the computer.2. Disconnect the AC adapter.3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.If either of the following occurs:• The computer has been dropped or the body has been damaged;• The computer does not operate normallyFrequently asked questions on page 54.
8 - Your Acer computer tourYOUR ACER COMPUTER TOURAfter setting up your device as illustrated in the Setup Guide, let us show you around your new Acer computer. You can enter information into your new computer via the touchscreen.ComputerYour device has two components: the computer and the keyboard.The following set of images will describe all of these. The views are labeled as if you are holding the computer with the screen towards you and the camera at the top.Cover view#Icon Item Description1Webcam Web camera for video communication.2Speakers Delivers stereo audio output.12
Your Acer computer tour - 9Front view#Icon Item Description1Webcam Web camera for video communication.2Home button Press to go directly to the Windows Home screen.12
10 - Your Acer computer tourTop view#Icon Item Description1+ / - Volume control key Adjusts the system volume.2Power buttonPress to turn the computer on; press again to place the computer in Sleep mode. Press and hold to turn the computer off.12Bottom view#Icon Item Description1Keyboard connector Connects to the keyboard.2Keyboard hook slotsFastens to the keyboard.12
Your Acer computer tour - 11Left/right views#Icon Item Description1Microphone Internal microphone for sound recording.2Headset/speaker jackConnects to audio devices (e.g., speakers, headphones) or a headset with microphone.3HDMI micro connectorSupports high-definition digital video connections.4MicroSD card slot Insert a microSD card into this slot.5Micro USB connectorConnects to USB devices. A micro USB to USB adapter is needed to connect to USB devices.When using a USB port, it is recommended to plug in the power adapter.6DC-in jack Connects to an AC adapter.123456
12 - Your Acer computer tourLED IndicatorsLED color State DescriptionBlue Steady The computer is fully charged and plugged in.Amber Steady The computer is charging and plugged in.Amber Blinking The battery is critically low or abnormal battery situation.Off The computer is off.
Your Acer computer tour - 13KeyboardKeyboard front view#Icon Item Description1Keyboard For entering data into your computer.2TouchpadTouch-sensitive pointing device.The touchpad and selection buttons form a single surface.Press down firmly on the touchpad surface to perform a left click.Press down firmly on the lower right corner to perform a right click.Swipe the right-hand edge of the touchpad inward to access the charms.3Keyboard hooks Fastens to the computer.4Keyboard connector Connects to the computer.1234
14 - Your Acer computer tourKeyboard right view1 #Icon Item Description1USB port Connects to USB devices.
Your Acer computer tour - 15Attaching and detaching the keyboardThe Acer Smart Hinge makes attaching and detaching the keyboard fast and easy.Attach the computer with the keyboard by aligning the keyboard hooks and the keyboard hook slots to function as a laptop. Ensure the computer clicks into place.
16 - Your Acer computer tourDetach the computer from the keyboard by lifting one corner to release it from the keyboard to function as a tablet.You can also attach the computer to the keyboard facing outwards as a display. Ensure the computer clicks into place.
Using the keyboard - 17USING THE KEYBOARDThe keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys.Lock keys and embedded numeric keypadThe keyboard has three lock keys which you can toggle on and off.The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys.Lock key DescriptionCaps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.Num Lock <Fn> + <F11>When Num Lock is on, the embedded keypad is in numeric mode. The keys function as a calculator (complete with the arithmetic operators +, -, *, and /). Use this mode when you need to do a lot of numeric data entry. A better solution would be to connect an external keypad.Scroll Lock <Fn> + <F12>When Scroll Lock is on, the screen moves one line up or down when you press the up or down arrow keys respectively. Scroll Lock does not work with some applications.Desired access Num Lock on Num Lock offNumber keys on embedded keypadType numbers in a normal manner.Cursor-control keys on embedded keypadHold <Shift> while using cursor-control keys.Hold <Fn> while using cursor-control keys.Main keyboard keysHold <Fn> while typing letters on embedded keypad.Type the letters in a normal manner.
18 - Using the keyboardHotkeysThe computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output.To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hotkey combination.Hotkey Icon Function Description<Fn> + <F3> Airplane modeTurns on / off the computer's network devices. (Network devices vary by configuration.)<Fn> + <F4> Sleep Puts the computer in Sleep mode.<Fn> + <F5> Display toggleSwitches display output between the display screen, external monitor (if connected) and both.<Fn> + <F6> Display offTurns the display screen backlight off to save power. Press any key to return.<Fn> + <F7>Touchpad toggleTurns the built-in touchpad on and off.<Fn> + <F8> Speaker toggle Turns the speakers on and off.<Fn> + <F11> Number Lock Turns the embedded numeric keypad on or off.<Fn> + <F12> Scroll Lock Turns Scroll Lock on or off.<Fn> + < > Brightness up Increases the screen brightness.<Fn> + < > Brightness downDecreases the screen brightness.<Fn> + < > Volume up Increases the sound volume.<Fn> + < > Volume down Decreases the sound volume.
Using the keyboard - 19Windows keysThe keyboard has two keys that perform Windows-specific functions.Key DescriptionWindows keyPressed alone it returns to the Start screen or to return to the last open app. It can also be used with other keys for special functions, please check Windows Help.Application keyThis key has the same effect as clicking the right mouse button; it opens the application's context menu.
20 - TouchpadTOUCHPADTouchpad basicsThe touchpad controls the arrow (or 'cursor') on the screen. As you slide your finger across the touchpad, the cursor will follow this movement.The cursor is controlled by some basic gestures:•Single-finger slide: Slide a finger across the touchpad to move the cursor.•Single-finger press or tap: Press the touchpad down, or lightly tap the touchpad with your finger, to perform a 'click', which will select or start an item. Quickly repeat the tap to perform a double tap or 'double click'.•Single-finger press in the bottom-right corner: Press the bottom right corner of the touchpad to perform a 'right click'. In the Start screen, this will toggle the app commands, in most apps this will open a context menu related to the selected item. •Drag: Press and hold the bottom left corner of the touchpad, or tap twice anywhere on the touchpad, then slide a second finger across the touchpad to select all items in an area. Touchpad gesturesWindows 8.1 and many applications support touchpad gestures that use one or more fingers.NoteThe touchpad is sensitive to finger movement; the lighter the touch, the better the response. Please keep the touchpad and your fingers dry and clean.NoteSupport for touchpad gestures depends on the active application.
Touchpad - 21This allows you to control applications with a few simple gestures, such as: •Swipe in from edge: Access Windows tools by swiping into the center of the touchpad from the right or left edge.•Swipe in from right: Toggle the charms.•Swipe in from left: Switch to the previous app.•Two-finger slide: Swiftly scroll through web pages, documents and playlists by placing two fingers on the touchpad and moving both in any direction.•Two-finger pinch: Zoom in and out of photos, maps and documents with a simple finger-and-thumb gesture.
22 - RecoveryRECOVERYIf you are having trouble with your computer, and the frequently asked questions (see Frequently asked questions on page 54) do not help, you can 'recover' your computer - i.e. return it to an earlier state.This section describes the recovery tools available on your computer. Acer provides Acer Recovery Management, which allows you to create a recovery backup, a drivers and applications backup, and to start recovery options, either using Windows tools, or the recovery backup. Creating a recovery backupTo reinstall from a USB storage drive, you must first create a recovery backup. The recovery backup includes the entire original contents of your computer’s hard drive, including Windows and all factory-loaded software and drivers. Using this backup will restore your computer to the same state as when you purchased it, while giving you an option to retain all settings and personal data.NoteAcer Recovery Management is only available with a pre-installed Windows operating system.ImportantWe recommend that you create a Recovery Backup and Drivers and Applications Backup and as soon as possible. In certain situations a full recovery will require a USB recovery backup.NoteSince the recovery backup requires at least 16 GB of storage after formatting, it is recommended to use a USB drive with a capacity of 32 GB or larger.
Recovery - 231. From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps.2. Click Create Factory Default Backup. The Recovery Drive window opens.Make sure Copy contents from the recovery partition to the recovery drive is selected. This provides the most complete and safest recovery backup.3. Plug in the USB drive then click Next.
24 - Recovery•Since the recovery backup requires at least 16 GB of storage after formatting, it is recommended to use a USB drive with a capacity of 32 GB or larger.4. You will be shown the backup progress on the screen.5. Follow the process until it completes.6. After creating the recovery backup, you can choose to delete the recovery information on your computer. If you delete this information, you can only use the USB recovery backup to restore your computer, if you lose or erase the USB drive, you cannot restore your computer.7. Unplug the USB drive and label it clearly.Creating a drivers and applications backupTo create a Drivers and Applications Backup, that contains the factory-loaded software and drivers needed by your computer, you ImportantWrite a unique, descriptive label on the backup, such as 'Windows Recovery Backup'. Make sure you keep the backup in a safe place that you will remember.
Recovery - 25may use either a USB storage drive or, if your computer features a DVD recorder, one or more blank recordable DVDs.1. From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps.2. Click Create Drivers and Applications Backup. Plug in the USB drive or insert a blank DVD into the optical drive, then click Next.• If you are using a USB drive, make sure your USB drive has enough capacity before continuing.• If using DVDs, it will also show the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs.3. Click Start to copy files.You will be shown the backup progress on the screen.4. Follow the process until it completes:• If you are using optical discs, the drive ejects each disc as it completes burning it. Remove the disc from the drive and mark it
26 - Recoverywith a permanent marker. If multiple discs are required, insert a new disc when prompted, then click OK. Continue until the process is complete.• If you are using a USB drive, unplug the drive and label it clearly.Recovering your systemTo recover your system:1. Perform minor fixes. If only one or two items of software or hardware have stopped working correctly, the problem may be solved by reinstalling the software or the device drivers. To reinstall software and drivers that were pre-installed at the factory, see Reinstalling drivers and applications on page 27. For instructions on reinstalling software and drivers that were not pre-installed, see that product’s documentation or support Web site.2. Revert to a previous system condition. If reinstalling software or drivers does not help, then the problem may be solved by returning your system to a previous state when everything was working correctly. For instructions, see Returning to an earlier system snapshot on page 29.3. Reset your operating system. If nothing else has solved the problem and you want to reset your system, but keep your user information, see Returning your system to its factory condition on page 30.4. Reset your system to its factory condition. If nothing else has solved the problem and you want to reset your system to factory condition, see Returning your system to its factory condition on page 30.ImportantWrite a unique, descriptive label on each backup, such as 'Drivers and Applications Backup'. Make sure you keep the backup in a safe place that you will remember.
Recovery - 27Reinstalling drivers and applicationsAs a troubleshooting step, you may need to reinstall the applications and device drivers that came pre-installed on your computer from the factory. You can reinstall using either your hard drive or the backup you have created.• Other applications - If you need to reinstall software that did not come pre-installed on your computer, you need to follow that software’s installation instructions. • New device drivers - If you need to reinstall device drivers that did not come pre-installed on your computer, follow the instructions provided with the device.If you are reinstalling using Windows and the recovery information stored on your computer:1. From Start, type 'Recovery' and then click Acer Recovery Management in the list of apps.2. Click Reinstall Drivers or Applications.
28 - Recovery3. You should see the Contents section of the Acer Resource Center. Images for reference only.4. Click the install icon for the item you want to install, then follow the onscreen instructions to complete the installation. Repeat this step for each item you want to reinstall.If you are reinstalling from a Drivers and Applications Backup on a DVD or USB drive:1. Insert the Drivers and Applications Backup into the disc drive or connect it to a free USB port.• If you inserted a DVD wait for Acer Resource Center to start.• If Acer Resource Center does not start automatically, press the Windows key + <E>, then double-click on the optical drive icon. • If you are using a USB drive, press the Windows key + <E>, then double-click on the drive that contains the backup. Double-click on ResourceCenter.
Recovery - 292. You should see the Contents section of the Acer Resource Center. Images for reference only.3. Click the install icon for the item you want to install, then follow the onscreen prompts to complete the installation. Repeat this step for each item you want to reinstall.Returning to an earlier system snapshotMicrosoft System Restore periodically takes a 'snapshot' of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.Windows automatically creates an additional restore point each day, and also each time you install software or device drivers.Returning to a restore point1. From Start, type ’Control Panel’ and then click Control Panel in the list of apps.2. Click System and Security > Action Center, then click Recoveryat the bottom of the window. 3. Click Open System Restore, then Next. NoteFor more information about using Microsoft System Restore, from Start, type ’Help’ and then click Help and Support in the list of apps. Type ’Windows system restore’ in the Search Help box, then press Enter.
30 - Recovery4. Click the latest restore point (at a time when your system worked correctly), click Next, then Finish. 5. A confirmation window appears; click Yes. Your system is restored using the restore point you specified. This process may take several minutes, and may restart your computer.Returning your system to its factory conditionIf your computer experiences problems that are not recoverable by other methods, you may need to reinstall everything to return your system to its factory condition. You can recover from either your hard drive or the recovery backup you have created.• If you can still run Windows and have not deleted the recovery partition, see Recovering from Windows below.• If you cannot run Windows, your original hard drive has been completely re-formatted or you have installed a replacement hard drive, see Recovering from a recovery backup on page 33.Recovering from WindowsStart Acer Recovery Management:•From Start, type ’Recovery’ and then click Acer Recovery Management in the list of apps.Two options are available, Restore Factory Settings (Reset my PC) or Customized Restore (Refresh my PC). Restore Factory Settings deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were pre-installed on your system. If you can access important files on your hard drive, back them up now. See Restore Factory Settings with Acer Recovery Management on page 31.Customized Restore will attempt to retain your files (user data) but will reinstall all software and drivers. Software installed since you purchased your PC will be removed (except software installed from
Recovery - 31the Windows Store). See Customized Restore with Acer Recovery Management on page 32.Restore Factory Settings with Acer Recovery Management1. Click Restore Factory Settings. 2. The Reset your PC window opens.Images for reference only.3. Click Next, then choose how to erase your files: a. Just remove my files quickly erases all files before restoring your computer and takes about 30 minutes. b. Fully clean the drive completely cleans the drive after each file is erased, so no files can be viewed after the recovery. Cleaning the drive takes much longer, up to 5 hours, but is much more secure as old files are completely removed. 4. Click Reset. Important’Restore Factory Settings’ will erase all files on your hard drive.
32 - Recovery5. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. 6. After the recovery has finished, you can start using your computer by repeating the first-start process.Recovering from the hard drive during startup1. Turn on your computer and press <Alt> + <F10> during startup. A screen appears asking you to choose the keyboard layout.2. Several options are now presented. Click Troubleshoot.3. Click either Refresh your PC or Reset your PC.4. Click Next. The process will take several minutes.Customized Restore with Acer Recovery Management1. Click Customized Restore (Retain User Data).Note"Refresh your PC" enables you to restore your computer to the default factory condition with files intact. "Reset your PC" completely removes all your files and resets your computer to factory settings.
Recovery - 332. The Refresh your PC window opens.Images for reference only.3. Click Next, then Refresh.4. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process takes about 30 minutes.Recovering from a recovery backupTo recover from a recovery backup on a USB drive:1. Find your recovery backup.2. If your computer does not have a built-in keyboard, make sure a keyboard is attached to your computer. 3. Plug in the USB drive and turn on your computer.4. If it is not already enabled, you must enable the F12 Boot Menu:a. Press <F2> when starting your computer. b. Use the left or right arrow keys to select the Boot menu.c. Press the down key until Boot Option #1 is selected, press +/- to change the USB key in the Boot Option #1.d. Use the left or right arrow keys to select the Save & Exit menu.e. Depending on the type of BIOS your computer uses, select Save Changes and Exit and press Enter. Select OK or Yes to confirm. f. Your computer will restart.5. During startup, press <F12> to open the boot menu. The boot menu allows you to select which device to start from, select the USB drive.a. Use your arrow keys to select USB Device, then press Enter. b. Windows starts from the recovery backup instead of the normal startup process.
34 - Recovery6. Select your keyboard type.7. Select Troubleshoot and then choose the type of recovery to use:a. Click Advanced then System Restore to start Microsoft System Restore: Microsoft System Restore periodically takes a ’snapshot’ of your system settings and saves them as restore points. In most cases of hard-to-resolve software problems, you can return to one of these restore points to get your system running again.b. Click Reset your PC to start the reset process: Reset your PC deletes everything on your hard drive, then reinstalls Windows and all software and drivers that were pre-installed on your system. If you can access important files on your hard drive, back them up now. See Reset your PC from the recovery backup below.c. Click Refresh your PC to start the refresh process: Refresh your PC will attempt to retain your files (user data) but will reinstall all software and drivers. Software installed since you purchased your PC will be removed (except software installed from the Windows Store). See Refresh your PC from the recovery backup on page 35.Reset your PC from the recovery backup1. The Reset your PC window opens.Images for reference only.2. Click Next.ImportantReset your PC will erase all files on your hard drive.
Recovery - 353. Select the operating system to recover (normally only one option is available).4. Choose to keep any changes to the hard drive:a. If you have deleted the recovery partition or otherwise changed the partitions on the hard drive and want to keep these changes, select No. b. To restore your computer to Factory Settings, select Yes.5. Choose how to erase your files: a. Just remove my files quickly erases all files before restoring your computer and takes about 30 minutes. b. Fully clean the drive completely cleans the drive after each file is erased, so no files can be viewed after the recovery. Cleaning the drive takes much longer, up to 5 hours, but is much more secure as old files are completely removed. 6. Click Reset. 7. After the recovery has finished, you can start using your computer by repeating the first-start process.Refresh your PC from the recovery backup1. The Refresh your PC window opens.2. Click Next.3. Select the operating system to recover (normally only one option is available).4. Click Refresh. 5. The recovery process begins by restarting your computer, then continues by copying files to your hard drive. This process takes about 30 minutes.
36 - Connecting to the InternetCONNECTING TO THE INTERNETThis chapter includes basic information on types of connections, and getting connected to the Internet. For detailed information, please refer to Network connections on page 68.Connecting wirelesslyConnecting to a wireless LANA wireless LAN (or WLAN) is a wireless local area network, which can link two or more computers without using wires. Once connected to WLAN, you can access the Internet. You can also share files, other devices, and even your Internet connection itself.Your computer's wireless connection is turned on by default and Windows will detect and display a list of available networks during setup. Select your network and enter the password if required.Acer notebook computers feature an Airplane mode hotkey that turns the network connection on or off. You can use the network management options to turn your wireless network on/off or control what is shared over the network. From the Start screen, start typing ’wireless’ then select Connect to a network or Change Wi-Fi settings. Otherwise, open Internet Explorer and follow the instructions.WarningUsing wireless devices while flying in aircraft may be prohibited. All wireless devices must be switched off before boarding an aircraft and during take-off, as they may be dangerous to the operation of the aircraft, disrupt communications, and even be illegal. You may turn on your computer’s wireless devices only when informed that it is safe to do so by the cabin crew.NotePlease refer to your Internet Service Provider (ISP) or router documentation for details on connecting to the Internet.
Using a Bluetooth connection - 37USING A BLUETOOTH CONNECTIONBluetooth is a technology enabling you to transfer data wirelessly over short distances between many different types of devices. Bluetooth-enabled devices include computers, cell phones, tablets, wireless headsets, and keyboards.To use Bluetooth, you must ensure the following:1. Bluetooth is enabled on both devices.2. Your devices are "paired" (or connected).Enabling and disabling BluetoothThe Bluetooth adapter must be enabled on both devices. For your computer, this may be an external switch, a software setting, or a separate Bluetooth dongle plugged into the computer’s USB port (if no internal Bluetooth adapter is available).Enable Bluetooth and add a deviceEvery new device must first be "paired" with your computer’s Bluetooth adapter. This means it must first be authenticated for security purposes. You only need to pair once. After that, simply turning on the Bluetooth adapter of both devices will connect them.Bluetooth on your computer is disabled by default. To enable your computer’s Bluetooth adapter, do the following:1. Open the Charms and select Settings > Change PC Settings > PC and devices > Bluetooth, or press the Windows key + <W> and then type ’Wireless’; in the results, click on Bluetooth settings.2. Click the toggle next to Bluetooth to enable/disable it.3. Your computer will automatically start searching for devices, as well as make itself visible to other devices.NotePlease check your devices owner’s manual to determine how to turn on its Bluetooth adapter.
38 - Using a Bluetooth connection4. Tap the device you wish to add from the list of discovered devices, and tap Pair.A code displays on your computer, which should match the code displayed on your device. Select Yes. Then, accept the pairing from your device.NoteSome devices using older versions of the Bluetooth technology require both devices to enter a PIN. In the case of one of the devices not having any inputs (as in a headset), the passcode is hardcoded into the device (usually "0000" or "1234"). Consult your device’s user manual for more information.
- 39Keeping your computerand data safe...In this section you will find:• How to secure your computer• Setting passwords• What you need to prepare when you’re traveling• How to get the most out of your battery
40 - BIOS utilityBIOS UTILITYThe BIOS utility is a hardware configuration program built into your computer's BIOS.Your computer is already properly configured and optimized, and you do not normally need to run this utility. However, if you encounter configuration problems, you may need to run it.To activate the BIOS utility, press <F2> during the POST while the computer logo is being displayed.To activate the BIOS utility in tablet mode, press and hold the power button and the volume up button for five seconds.Boot sequenceTo set the boot sequence in the BIOS utility, activate the BIOS utility, then select Boot from the categories listed at the top of the screen. Setting passwordsTo set a password on boot, activate the BIOS utility, then select Security from the categories listed at the top of the screen. Find Password on boot: and use the <F5> and <F6> keys to enable this feature.
Power management - 41POWER MANAGEMENTThis computer has a built-in power management unit that monitors system activity. System activity refers to any activity involving one or more of the following devices: keyboard, mouse, hard disk, peripherals connected to the computer, and video memory. If no activity is detected for a period of time, the computer stops some or all of these devices in order to conserve energy.Saving powerDisable Fast startupYour computer uses Fast startup to start quickly, but also uses a small amount of power to check for signals to start. These checks will slowly drain your computer’s battery. If you prefer to reduce your computer’s power requirements and environmental impact, turn off Fast startup:1. Open the desktop.2. Click Power Options in the Notification area.3. Select More Power Options. 4. Select Choose what the power buttons do.NoteIf Fast startup is off, your computer will take longer to start from Sleep. Your computer will also not start if it receives an instruction to start over a network (Wake on LAN).
42 - Power management5. Select Change settings that are currently unavailable. 6. Scroll down and disable Turn on fast startup. 7. Select Save changes.
Battery pack - 43BATTERY PACKThe computer uses an embedded Lithium battery that gives you long use between charges.Battery characteristicsThe battery is recharged whenever you connect the computer to the AC adapter. Your computer supports charge-in-use, enabling you to recharge the battery while you continue to operate the computer. However, recharging with the computer turned off significantly reduces charge time.The battery will come in handy when you travel or during a power failure. Charging the batteryPlug the AC adapter into the computer, and connect to a mains power outlet. You can continue to operate your computer on AC power while your battery is charging. However, charging the battery with the computer turned off significantly reduces charge time.Conditioning a new battery packBefore you use a battery pack for the first time, there is a conditioning process that you should follow:1. Connect the AC adapter and fully charge the battery.2. Turn on the computer and complete setting up the operating system.3. Disconnect the AC adapter.4. Operate the computer using battery power.5. Reconnect the AC adapter and fully charge the battery again.NoteYou are advised to charge the battery before retiring for the day. Charging the battery overnight before traveling enables you to start the next day with a fully charged battery.
44 - Battery packFollow these steps again until the battery has been charged and discharged three times.Use this conditioning process for all new batteries, or if a battery hasn't been used for a long time. The battery conditioning process ensures your battery accepts the maximum possible charge. Failure to follow this procedure will prevent you from obtaining the maximum battery charge, and will also shorten the effective lifespan of the battery.In addition, the useful lifespan of the battery is adversely affected by the following usage patterns:• Using the computer on constant AC power.• Not discharging and recharging the battery to its extremes, as described above.• Frequent use; the more you use the battery, the faster it will reach the end of its effective life. An embedded battery has a life span of more than 1,000 charge/discharge cycles.Optimizing battery lifeOptimizing battery life helps you get the most out of battery operation, prolonging the charge/recharge cycle and improving recharging efficiency. You are advised to follow the suggestions set out below:• Use AC power whenever possible, reserving battery for mobile use.• Remove accessories that are not being used (e.g. a USB disk drive), as they can continue to draw power.• Store your PC in a cool, dry place. The recommended temperature is 10° C (50° F) to 30° C (86° F). Higher temperatures cause the battery to self-discharge faster.• Excessive recharging decreases the battery life.• Look after your AC adapter and battery. WarningDo not expose battery packs to temperatures below 0° C (32° F) or above 45° C (113° F). Extreme temperatures may adversely affect the battery pack.
Battery pack - 45Checking the battery levelThe power meter indicates the current battery level. Rest the cursor over the battery/power icon on the taskbar to see the battery's present charge level.Battery-low warningWhen using battery power pay attention to the power meter.When the battery-low warning appears, the recommended course of action depends on your situation:ImportantConnect the AC adapter as soon as possible after the battery-low warning appears. Data may be lost if the battery is allowed to become fully depleted and the computer shuts down.Situation Recommended ActionThe AC adapter and a power outlet are available.1. Plug the AC adapter into the computer, and then connect to the main power supply.2. Save all necessary files.3. Resume work. Turn off the computer if you want to recharge the battery rapidly.The AC adapter or a power outlet is unavailable. 1. Save all necessary files.2. Close all applications.3. Turn off the computer.
46 - Ports and connectors...In this section you will find:• Information on the ports and connectors fitted to your computer
Memory card reader - 47MEMORY CARD READERConnectivity optionsYour computer has a card reader and other ports/jacks that allow you to connect peripheral devices to your computer. For instructions on how to connect different external devices to the computer, read the following section.Memory card readerMemory cards are used in a wide selection of digital cameras, PDAs, MP3 players and mobile phones. Inserting a memory card1. Align the card so that the connector points towards the port, with the connectors facing down.2. Carefully slide the card into the port. If you find you need to use any force to insert the card, try reorientating the card slightly.3. Push the card until it clicks into place. A few millimetres of the card will extend from beyond the slot.If the card contains some files, the Windows Auto Play window may appear (this depends on the contents of the card) and ask you if you wish to use a program to access the contents of the card. Select an option here if it is appropriate, otherwise select Cancel. If the card contains no files, or unknown files, a window will open showing the contents of the card.SD, SDHC and SDXC cardsDifferent types of SD cards cover different capacities, while using the same overall design. SD cards contain up to 4 GB, SDHC cards contain up to 32 GB, and SDXC cards can contain up to 2048 GB
48 - Memory card reader(2 TB). Your computer provides an SDHC or SDXC compatible card reader.Removing a card from a memory card reader1. Click on Show hidden iconsarrow in the Notification Area (next to the clock).2. Click on the Safely Remove Hardware icon.3. Click on Eject SD Card (or the name of the device).4. Wait until a Safe to Remove Hardware message is displayed.5. Remove the card.NoteSDXC memory cards can only be used in an SDXC-compatible reader; SD and SDHC cards can be used in either type.321
Video and audio connectors - 49VIDEO AND AUDIO CONNECTORSConnect to a monitor with a VGA or DVI port (the type of connection supported depends on your computer’s configuration). The appropriate cable is usually included with the monitor. Follow these steps to connect an monitor to your computer:1. Check that the computer is powered off and the monitor power switch is turned off.2. Attach the video cable to the monitor port on the computer. Secure the cable connection with the screws provided.3. Connect the monitor power cable and plug it into a properly grounded wall outlet.4. Follow any setup instructions in the monitor's user's guide.5. Turn on power to the monitor, then the computer.6. Make sure that the current resolution and refresh rate do not exceed the specifications of the monitor. If necessary change the display settings used by the computer.Headphones and microphoneThese ports allow you to connect audio devices. Use the headphone port to plug in stereo headphones or powered speakers. Plugging an audio device to the headphone port disables the built-in speakers. Use the microphone port to connect an external microphone for mono recording; plugging in an external microphone disables the built-in microphone.NoteTo access the display controls, press the Windows key ( ) + W, type "Display" and then click on Display.NoteSome computers have a single "combo" port that allows you to use single-pin headsets with a built-in microphone. These headsets are most commonly used with smartphones.
50 - HDMI MicroHDMI MICROHDMI (High-Definition Multimedia Interface) is a high-quality, digital audio/video interface. HDMI allows you to connect any compatible digital audio/video source, such as your computer, a set-top box, DVD player, and audio/video receiver to any compatible digital audio and/or video monitor, such as a digital television (DTV) with a single cable.The single cable keeps everything neat and tidy while ensuring easy connection and the best audio and visual quality.HDMI Micro delivers the same high-quality playback as standard HDMI, with a slimmer connector, ideal for use in slim-and-light notebooks and tablet computers. NoteAn HDMI Micro-to-HDMI adapter is included with certain models.
Universal Serial Bus (USB) - 51UNIVERSAL SERIAL BUS (USB)The USB port is a high-speed port which allows you to connect USB peripherals, such as a mouse, an external keyboard, additional storage (external hard disks), or any other compatible device.You can also charge devices such as tablets, smartphones, or other devices through a USB port. Some USB 3.0 ports support charging devices when the computer is in Hibernate or turned off. Additionally, you can use a USB hub to connect multiple devices to a single USB port.NoteTwo USB standards are currently available on Acer computers: USB 2.0 (High-speed USB) and USB 3.0 (SuperSpeed USB). USB 2.0 ports on Acer computers have a black tongue in the port, while USB 3.0 ports have a blue tongue. For best performance, USB 3.0 devices should always be plugged into USB 3.0 ports. Consult your device’s documentation to see which standard it supports.ImportantWhen removing a USB storage device, you should right-click on the USB icon in the Windows task bar and select "Eject <device>" to tell the operating system to stop using the device before removing it. Failure to do this may result in data loss or damage to your peripheral.
52 - Micro USBMICRO USBThe USB (Universal Serial Bus) port is a high-speed serial bus which allows you to connect USB peripherals without taking up system resources.The Micro USB port provides a compact port that is compatible with USB 2.0 devices. NoteA Micro USB-to-USB adapter is needed to connect to USB devices that use a full-sized connector. The adapter is only included with some models. If your computer is not supplied with one, you will need to purchase one separately.
- 53Got a question?In this section you will find:• Frequently asked questions• Tips for using Windows 8.1• Troubleshooting information• How to protect yourself while online• Where to find Acer service center contact information
54 - Frequently asked questionsFREQUENTLY ASKED QUESTIONSThe following is a list of possible situations that may arise during the use of your computer. Easy solutions are provided for each one.I turned on the power, but the computer does not start or boot up.Look at the power indicator:• If it is not lit, no power is being supplied to the computer. Check the following:• If you are using on the battery, it may be low and unable to power the computer. Connect the AC adapter to recharge the battery pack.• Make sure that the AC adapter is properly plugged into the computer and to the power outlet.• If it is lit, check the following:• Is a disc in the optical drive? Remove it and press <Ctrl> + <Alt> + <Del> to restart the system.• Do you have a USB storage device (USB disk or smartphone) plugged into your computer? Unplug it and press <Ctrl> + <Alt> + <Del> to restart the system.Nothing appears on the screen.The computer’s power management system automatically blanks the screen to save power. Press any key to turn the display back on.If pressing a key does not turn the display back on, three things might be the cause:• The brightness level might be too low. Press <Fn> + < > (increase) to adjust the brightness level.• The display device might be set to an external monitor. Press the display toggle hotkey <Fn> + <F5> to toggle the display back to the computer.• If the power LED is flashing, the computer may be in Sleep or Hibernate mode. Press and release the power button to resume.No audio is heard from the computer.Check the following:
Frequently asked questions - 55• The volume may be muted. Look at the volume control (speaker) icon in the taskbar. If it is crossed-out, click the icon and deselect the Mute all option.• The volume level may be too low. Check the volume from the volume control (speaker) icon in the taskbar. You can also use the volume control buttons to adjust the volume.• If headphones, earphones or external speakers are connected to the headphone jack on the computer, the internal speakers automatically turn off.The keyboard does not respond.Try attaching an external keyboard to a USB port on the computer. If it works, contact your dealer or an authorized service center as the internal keyboard cable may be loose.The printer does not work.Check the following:• Make sure that the printer is connected to a power outlet and that it is turned on.• Make sure that the printer cable is connected securely to a USB port and the corresponding port on the printer.I want to restore my computer to its original settings.This recovery process helps you restore the C: drive with the original software content that is installed when you purchased your computer.Before performing a restore operation, please check the BIOS settings.1. Check to see if Acer disk-to-disk recovery is enabled or not.NoteIf your system is the multilingual version, the operating system and language you choose when you first turn on the system will be the only option for future recovery operations.WarningYour C: drive will be reformatted and all data will be erased. It is important to back up all data files before using this option.
56 - Frequently asked questions2. Make sure the D2D Recovery setting in Main is Enabled.3. Exit the BIOS utility and save changes. The system will reboot.For more information, see Recovering your system on page 22.Requesting serviceInternational Travelers Warranty (ITW)Your computer is backed by an International Travelers Warranty (ITW) that gives you security and peace of mind when traveling. An ITW passport came with your computer and contains all you need to know about the ITW program. A list of available, authorized service centers is in this handy booklet. Read this passport thoroughly.Always have your ITW passport on hand, especially when you travel, to receive the benefits from our support centers. Attach your proof-of-purchase to the ITW passport.If the country you are traveling in does not have an Acer-authorized ITW service site, you can still get in contact with our offices worldwide. Please visit www.acer.com.Before you callPlease have the following information available when you call Acer for online service, and please be at your computer when you call. With your support, we can reduce the amount of time a call takes and help solve your problems efficiently. If there are error messages or beeps reported by your computer, write them down as they appear on the screen (or the number and sequence in the case of beeps).You are required to provide the following information: Name: _______________________________________ Address: ______________________________________ Telephone number: _____________________________ Machine and model type: _________________________ Serial number: _________________________________ Date of purchase: ______________________________NoteTo activate the BIOS utility, press <F2> when you see the Acer logo during boot up.
Frequently asked questions - 57Tips and hints for using Windows 8.1We know this is a new operating system that will take some getting used to, so we've created a few pointers to help you get started.How do I get to Start?Press the Windows key; tap the Start button on the desktop taskbar; or swipe the right-hand edge of the screen inwards and tap the Startcharm.Where’s the Start button?The Start button will appear in the desktop taskbar. Tapping it will open Start where you can launch apps.How do I see all of my apps?Swipe upwards from the bottom of Start.Can I make the "All apps" view the default for Start?Yes, you can, just follow these steps:1. Go to the desktop.2. Tap and hold the taskbar until you see the square outline. Select Properties from the menu that opens when you remove your finger.3. From the Navigation tab, check Show the Apps view automatically when I go to Start.What are "Charms?"Charms allow you to perform useful functions, such as sharing content, turning off your PC or changing settings. How do I access the charms?Swipe the right-hand edge of the screen inwards.Frequently ask
58 - Frequently asked questionsCan I boot directly to the desktop?Yes, you can, just follow these steps:1. Go to the desktop.2. Tap and hold the taskbar until you see the square outline. Select Properties from the menu that opens when you remove your finger.3. From the Navigation tab, check Go to the desktop instead of Start when I sign in.How do I jump between apps?Swipe the left-hand edge of the screen inwards to cycle through apps that are currently running.How do I turn off my computer?Swipe the right-hand edge of the screen inwards, tap Settings > Power and select the action you'd like to take.Can I just turn off notifications?You can turn off notifications during certain hours so that you can leave your computer running, but not be disturbed by notifications.1. Swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Search & apps > Notifications.2. Move the Quiet hours slider to On and select times to start and stop disabling notifications.How do I unlock my computer?Swipe the lock screen upwards and tap a user account icon to unlock the computer. If your account has a password set, you will need to enter the password to continue.Tap and hold the preview icon to see the characters you've entered to ensure the password is correct.
Frequently asked questions - 59Can I personalize the Lock screen?You can personalize the lock screen with a different image, to run a slideshow of images, or to show you quick status and notifications to suit your personal needs.To change the background, swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > PC and devices> Lock screen. From here you can:• Select a background image for the lock screen• Turn the Slide show on or off• Select lock screen apps.How do I set up the lock screen slideshow?1. Swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > PC and devices > Lock screen.2. Move the slider to On and select if the slideshow should be played while the computer is running on battery power.3. Tap Add a folder and open the folder you wish to use (your Picturesfolder will open by default). Tap Use this folder > OK.4. You can see the list of folders under Add a folder. Select a folder name and tap Remove to remove the folder from the lock screen slideshow.5. Change the other settings to suit your needs.How do I move tiles?Tap and hold a tile to select it, then drag it to the place on Start that you want it to appear. Other tiles will be moved to accommodate the tile in its new location.Can I arrange tiles in groups?Yes, you can. Tap and hold a tile until you see the screen dim. When you release the tile, the Customize menu appear at the bottom of the screen. You will see Name group appear above unnamed groups. You can give the group(s) a name and arrange the tiles within the groups to suit your needs.
60 - Frequently asked questionsCan I make tiles bigger or smaller?Swipe upwards from bottom of the screen and tap Customize, tap the tile(s) you wish to resize and tap Resize. Select a size from the menu that appears.How do I close an app?Swipe the window downwards from the top to the bottom of the screen. You need to swipe the window past the half-way point of the screen.Can I change the screen resolution?Swipe the right-hand edge of the screen inwards and tap Search, tap the text box to open the onscreen keyboard and start typing 'Control Panel' to display the results; tap Control Panel > Adjust screen resolution.How do I set the alarm?Your computer can act as an alarm clock. Start typing ’Alarms’ to search for the Alarms app.1. Set the time using the sliders on the left-hand side of the screen.2. Select AM or PM.3. Choose which days the alarm should go off.4. Select the notification.
Frequently asked questions - 615. Save the alarm by tapping the Save icon in the upper right-hand corner. Where are my apps?Swipe the right-hand edge of the screen inwards and tap Search, type the name of the app you would like to open using the pop-up keyboard. Results will be displayed on the left-hand side of the screen.To view the complete list of apps, swipe upwards from the bottom of the screen and tap All apps.How do I make an app appear on Start?If you're in All apps and you want to make an app appear on Start, Tap and hold a tile until you see the screen dim. When you release the tile, the Customize menu appear at the bottom of the screen. Tap Pin to Start from the menu that appears at the bottom of the screen.How do I remove a tile from Start?Tap and hold a tile until you see the screen dim. When you release the tile, the Customize menu appear at the bottom of the screen. Tap the tile(s) you wish to remove and tap Unpin from Start from the HourMinutesSaveDeleteNoteThe alarm will only sound if your computer is awake at the set time.
62 - Frequently asked questionsmenu that appears at the bottom of the screen.How do I make an app appear on my taskbar?If you're in All apps and you want to make an app appear on the taskbar, tap and hold a tile until you see the screen dim. When you release the tile, the Customize menu appear at the bottom of the screen. Select Pin to taskbar from the menu that appears at the bottom of the screen.How do I install apps?You can download Windows Store apps from Store. You will need to have a Microsoft ID to purchase and download apps from Store. I can't find apps like Notepad and Paint! Where are they?Swipe the right-hand edge of the screen inwards and tap Search, type the name of the app you would like to open using the pop-up keyboard. Alternatively, open All apps and scroll to ’Windows Accessories’ to see the list of legacy programs.Can I use more than one app at a time?1. Tap on a tile to open an app from the Start screen.2. Return to the Start screen and repeat the process.3. Swipe right from the left edge of the screen to display the last app that was opened.4. Swipe right from the left edge of the screen until you see a column divider to display both apps simultaneously. Up to three apps may be displayed via three columns at the same time.Can I show my desktop apps first?Yes, you can, just follow these steps:1. Go to the desktop.2. Tap and hold the taskbar until you see the square outline. Select Properties from the menu that opens when you remove your finger.3. From the Navigation tab, check List desktop apps first in the Apps view when it's sorted by category.
Frequently asked questions - 63What is a Microsoft ID (account)?A Microsoft account is an email address and password that you use to sign in to Windows. You can use any email address, but it is best if you choose the one you already use to communicate with friends and sign in to your favorite websites. When you sign in to your PC with a Microsoft account, you'll connect your PC to the people, files, and devices you care about.Do I need one?You do not need a Microsoft ID to use Windows 8.1, but it makes life easier because you can sync data across different machines you sign in to using a Microsoft ID. How do I get one?If you've already installed Windows 8.1 and didn't sign in with a Microsoft account or you don't have a Microsoft account and want to get one, swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Accounts > Connect to a Microsoft account, and follow the onscreen instructions.How do I add a favorite to Internet Explorer?Internet Explorer 10 doesn't have traditional favorites, instead you can pin shortcuts to Start. Once you have the page open, swipe upwards from the bottom edge of the screen to open the menu at the bottom of the screen. Tap Pin to Start.How do I check for Windows updates?Swipe the right-hand edge of the screen inwards and tap Settings > Change PC settings > Update & recovery > Windows Update. Tap Check now.Where can I get more information?For more information please visit the following pages:• Windows 8 and 8.1 tutorials: www.acer.com/windows8-tutorial• Support FAQs: support.acer.com
64 - Frequently asked questionsTroubleshootingThis chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.Troubleshooting tipsThis computer incorporates an advanced design that delivers onscreen error message reports to help you solve problems.If the system reports an error message or an error symptom occurs, see "Error messages" below. If the problem cannot be resolved, contact your dealer.Error messagesIf you receive an error message, note the message and take the corrective action. The following table lists the error messages in alphabetical order together with the recommended course of action.Error messages Corrective actionCMOS battery bad Contact your dealer or an authorized service center.CMOS checksum errorContact your dealer or an authorized service center.Disk boot failure Insert a system (bootable) disk, then press <Enter> to reboot.Equipment configuration errorPress <F2> (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.Hard disk 0 error Contact your dealer or an authorized service center.Hard disk 0 extended type errorContact your dealer or an authorized service center.I/O parity error Contact your dealer or an authorized service center.FREQUENTLY
Frequently asked questions - 65If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service center for assistance.Keyboard error or no keyboard connectedContact your dealer or an authorized service center.Keyboard interface errorContact your dealer or an authorized service center.Memory size mismatchPress <F2> (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.Error messages Corrective action
66 - Internet and online securityINTERNET AND ONLINE SECURITYFirst steps on the netProtecting your computerIt is vital to protect your computer from viruses and attacks over the Internet (see Security on page 70). A comprehensive Internet security program is offered when you first start your computer. You should activate this protection as soon as possible, certainly before you connect to the Internet.Choose an Internet Service ProviderUsing the Internet has become a natural part of daily computing. Just a few simple steps can connect you to a vast collection of knowledge and communication tools. To accomplish these steps you should first select an Internet Service Provider (ISP), which supplies the connection between your computer and the Internet. You should research the ISPs available in your region, not forgetting to talk to friends and family about their experiences or to check reviews and consumer reports. The ISP you select will provide instructions on how to connect to the Internet (you may need additional software or a special ‘box’ that connects to your phone line).Connection typesDepending on your computer model, your location and your communication needs, you have several ways to connect to the Internet. Dial-upSome computers include a telephone dial-up (‘modem’) connector. This allows you to connect to the Internet using your telephone line. With a dial-up connection, you cannot use the modem and the telephone simultaneously on a single phone line. This type of connection is recommended only if you have limited use of the
Internet and online security - 67Internet as the connection speed is low and connection time is typically charged per hour. DSL (e.g. ADSL)DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs over the phone line. As DSL and phone do not use the same frequencies, you can use your telephone at the same time you are connected to the Internet (this requires a ‘micro-filter’ on each telephone socket to avoid interference). To be eligible for DSL, you must be located near an DSL-equipped phone exchange (service is sometimes unavailable in rural areas). Connection speeds vary depending on your location, but DSL generally provides very fast and reliable Internet connection. As the connection is always-on, it is generally charged at fixed monthly rates.CableA cable connection provides fast and always-on Internet service via a cable television line. This service is generally available in large cities. You can use your telephone and watch cable TV at the same time you are connected to the Internet. 3G (WWAN or 'Wireless Wide-Area Network')A 3G connection allows you to use cellular networks (such as those used by a mobile phone) to connect to the Internet while away from home. The socket for a SIM card may be built in to your computer, or may require an external device, such as a USB modem or even an appropriately equipped mobile phone.NoteA DSL connection requires an appropriate modem. A modem is usually provided by the ISP when you register. Many of these modems include an ‘router’ that provides network and Wi-Fi access.NoteIf your computer includes a SIM card slot, you require a compatible SIM card and a contract with a cellular provider. Before using the 3G features, check with your service provider to see if any additional charges will be incurred, especially roaming charges.
68 - Internet and online securityNetwork connectionsA LAN (Local Area Network) is a group of computers (for example, within an office building or home) that share a common communications line and resources. When you set up a network, you can share files, peripheral devices (such as a printer) and an Internet connection. You can set up a LAN using wired technologies (such as Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth). Wireless networksA wireless LAN or WLAN is a wireless local area network, which may link two or more computers without using wires. Setting up a wireless network is easy and allows you to share files, peripheral devices and an Internet connection. What are benefits of a wireless network?MobilityWireless LAN systems allow you and other users of your home network to share access to files and devices connected to the network, for example a printer or scanner.Also you can share an internet connection with other computers in your home.Installation speed and simplicityInstalling a wireless LAN system can be fast and easy and eliminates the need to pull cables through walls and ceilings. Components of a wireless LANTo set up your Wireless network at home you need to have the following:Access point (router)Access points (routers) are two-way transceivers that broadcast data into the surrounding environment. Access points act as a mediator between wired and wireless network. Most routers have a built-in DSL modem that will allow you access to a high speed DSL internet connection. The ISP (Internet Service Provider) you have chosen normally supplies a modem/router with the subscription to their services. Read carefully the documentation supplied with your Access
Internet and online security - 69point/router for detailed setup instructions.Network cable (RJ45)A network cable (also called RJ45 cable) is used to connect the host computer to the access point (see illustration below); this type of cable may also be used to connect peripheral devices to the access point.Wireless adapterAn internal wireless adapter is normally already installed in your computer. A button or controls in Windows allow you to activate or deactivate the adapter.Diagram of a working network1. Access point/router2. Desktop computer3. Modem4. Printer5. Portable computer6. PDA/Smartphone7. Network cables (RJ45)Turning on/off a wireless network connectionMost computers feature a ‘Wi-Fi’ button that turns the network connection on or off. If your computer has wireless access, but does not feature a Communication button, you may turn your wireless network on or off, or control what is shared over the network with the network management options. Press the Windows key ( ) + W, type "HomeGroup" and then click on HomeGroup.WarningUsing wireless devices while flying in aircraft is prohibited. Switch off all devices before boarding an aircraft; they may be dangerous to the operation of the aircraft, disrupt communications, and even be illegal.
70 - Internet and online securitySurf the Net!To surf the Internet, you need a program called an Internet browser. Internet Explorer provides an easy and secure web browsing experience. As soon as you have your Internet access installed and you are connected, from Start, click the Internet Explorer tile or the icon located on the desktop and take your Internet experience to a new level!Acer websiteTo get you started why not visit our website, www.acer.com.Acer is dedicated to provide you with on-going personalied support. Check out our Support section to get help tailored to your needs.www.acer.com is your portal to a world of online activities and services: visit us regularly for the latest information and downloads! SecurityYou are probably eager to explore everything the Internet has to offer. In order for you to be safe online, Acer has pre-installed McAfee Internet Security Suite on your computer. McAfee Internet Security Suite runs quietly in the background to block today’s complex threats and protect your identity when you shop, bank, or browse online.McAfee Internet Security Suite blocks online identity theft, detects and eliminates spyware, removes viruses and Internet worms, protects against hackers.DefinitionsWhat is a virus?Malicious software, typically called ‘viruses’, are programs designed to infect and damage computers. Most viruses are transmitted over the Internet, emails or malicious Web sites. A typical virus will replicate and pass itself undetected to multiple computers. Other forms of nuisance, such as Trojan horses, worms or spam can infect your
Internet and online security - 71computer in various ways, using up resources or clogging up a network.What is spyware?Spyware refers to generally unwanted programs that are downloaded onto your computer while connected to the Internet, often without you knowing it. Once it has infected your computer, it can snoop on your browsing activity, collect personal information, cause pop-up ads to appear, or even change the configuration of your computer. Spyware consumes resources on your computer; it can slow down your Internet connection or entire computer system, and even cause crashes.Spyware is sometimes used by unscrupulous companies to monitor and track the sites you visit on the Internet so as to determine your web-surfing habits and display targeted pop-up ads on your screen. However, some kinds of spyware go beyond simple tracking and actually monitor keystrokes and capture passwords, posing a serious security risk. What is malware?Malicious software, also known as malware, is software designed to deliberately harm your computer. For example, viruses, worms, and Trojan horses are malicious software. To help protect your computer against malware, make sure it is using up-to-date antivirus and anti-malware software.What is a personal firewall?A personal firewall is a software program designed to prevent unauthorized access to or from a private network. It acts as a shield to protect your Internet connection from unwanted connections, some of which may attempt to take control of your computer to install or re-distribute viruses or malicious programs. Each connection to your computer is monitored - programs that attempt to receive information without your permission are detected and the firewall will display an alert. You can then decide if you will allow the connection, if the connection is to a program you are currently using then normally you NoteAcer guarantees that your computer was 100% virus free at the time of purchase and does not cover damages due to viruses.
72 - Internet and online securitywould allow it (i.e. a game connecting to a multi-player server or an encyclopaedia making a content update).How to protect your computerCybercrime prevention can be straight-forward - when armed with a little technical advice and common sense, many attacks can be avoided. In general, online criminals are trying to make their money as quickly and easily as possible. The more difficult you make their job, the more likely they are to leave you alone and move on to an easier target. The tips below provide basic information on how you can prevent online fraud.Keep your computer current with the latest patches and updatesOne of the best ways to keep attackers away from your computer is to apply patches and other software fixes when they become available. By regularly updating your computer, you block attackers from being able to take advantage of software flaws (vulnerabilities) that they could otherwise use to break into your system. While keeping your computer up-to-date will not protect you from all attacks, it makes it much more difficult for hackers to gain access to your system, blocks many basic and automated attacks completely, and might be enough to discourage less-determined attackers, so they will give up and look for a more vulnerable computer elsewhere. More recent versions of Microsoft Windows and other popular software can be configured to download and apply updates automatically so that you do not have to remember to check for the latest software. Taking advantage of auto-update features in your software is a great start toward keeping yourself safe online. Protect your computer with security softwareSeveral types of security software are necessary for basic online security. Security software essentials include firewall and antivirus programs. A firewall is usually your computer's first line of defense-it controls who and what can communicate with your computer online. You could think of a firewall as a sort of "policeman" that watches all the data attempting to flow in and out of your computer on the Internet, allowing communications that it knows are safe and blocking "bad" traffic such as attacks from ever reaching your computer.
Internet and online security - 73The next line of defense many times is your antivirus software, which monitors all online activities such as email messages and Web browsing and protects an individual from viruses, worms, Trojan horse and other types of malicious programs. Your antivirus and antispyware software should be configured to update itself, and it should do so every time you connect to the Internet. Integrated security suites such as McAfee Internet Security Suite, which combine firewall, antivirus, antispyware with other features such as antispam and parental controls, have become popular as they offer all the security software needed for online protection in a single package. Many people find using a comprehensive security suite an attractive alternative to installing, configuring and updating several different types of security software. A complete version of McAfee Internet Security Suite is pre-installed on your Acer system. It includes a free trial subscription to protection updates. Make sure you Activate it!Choose strong passwords and keep them safePasswords are a fact of life on the Internet today; we use them for everything from ordering flowers and online banking to logging into our favorite airline Web site to see how many miles we have accumulated. The following tips can help make your online experiences secure: • Selecting a password that cannot be easily guessed is the first step toward keeping passwords secure and out of the wrong hands. Strong passwords have eight characters or more and use a combination of letters, numbers and symbols (e.g., # $ % ! ?). Avoid using any of the following as your password: your login name, anything based on your personal information such as your last name, and words that can be found in the dictionary, especially "password." Try to select especially strong, unique passwords for protecting activities like online banking. • Keep your passwords in a safe place and try not to use the same password for every service you use online. • Change passwords on a regular basis, at least every 90 days. This can limit the damage caused by someone who has already gained access to your account. If you notice something suspicious with one
74 - Internet and online securityof your online accounts, one of the first steps you can take is to change your password. Protect your personal informationExercise caution when sharing personal information such as your name, home address, phone number, and email address online. To take advantage of many online services, you will inevitably have to provide personal information in order to handle billing and shipping of purchased goods. Since not divulging any personal information is rarely possible, the following list contains some advice for how to share personal information safely online: •Keep an eye out for phony email messages. Things that indicate a message may be fraudulent are misspellings, poor grammar, odd phrasing, Web site addresses with strange extensions, Web site addresses that are entirely numbers where there are normally words, and anything else out of the ordinary. Additionally, phishing messages will often tell you that you have to act quickly to keep your account open, update your security, or urge you to provide information immediately or else something bad will happen. Don't take the bait. •Don't respond to email messages that ask for personal information. Legitimate companies will not use email messages to ask for your personal information. When in doubt, contact the company by phone or by typing in the company Web address into your Web browser. Don't click on the links in these messages as they make take you to fraudulent, malicious Web sites. •Steer clear of fraudulent Web sites used to steal personal information. When visiting a Web site, type the address (URL) directly into the Web browser rather than following a link within an email or instant message. Fraudsters often forge these links to make them look convincing. A shopping, banking or any other Web site where sensitive information should have an "S" after the letters "http" (i.e. https://www.yourbank.com not http://www.yourbank.com). The "s" stands for secure and should appear when you are in an area requesting you to login or provide other sensitive data. Another sign that you have a secure connection is the small lock icon in the bottom of your web browser (usually the right-hand corner).
Internet and online security - 75•Pay attention to privacy policies on Web sites and in software.It is important to understand how an organization might collect and use your personal information before you share it with them. •Guard your email address. Spammers and "phishers" sometimes send millions of messages to email addresses that may or may not exist in hopes of finding a potential victim. Responding to these messages or even downloading images ensures you will be added to their lists for more of the same messages in the future. Also be careful when posting your email address online in newsgroups, blogs or online communities. Online offers that look too good to be true usually areThe old saying "there's no such thing as a free lunch" still rings true today. Supposedly "free" software such as screen savers or smileys, secret investment tricks sure to make you untold fortunes, and contests that you've surprisingly won without entering are the enticing hooks used by companies to grab your attention. While you may not directly pay for the software or service with money, the free software or service you asked for may have been bundled with advertising software ("adware") that tracks your behavior and displays unwanted advertisements. You may have to divulge personal information or purchase something else in order to claim your supposed content winnings. If an offer looks so good it's hard to believe, ask for someone else's opinion, read the fine print, or even better, simply ignore it. Review bank and credit card statements regularly The impact of identity theft and online crimes can be greatly reduced if you can catch it shortly after your data is stolen or when the first use of your information is attempted. One of the easiest ways to get the tip-off that something has gone wrong is by reviewing the monthly statements provided by your bank and credit card companies for anything out of the ordinary. Additionally, many banks and services use fraud prevention systems that call out unusual purchasing behavior (i.e. if you live in Texas and all of the sudden start buying refrigerators in Budapest). In order to confirm these out of the ordinary purchases, they might call you and ask you to confirm them. Don't take these calls lightly; this is your hint
76 - Internet and online securitythat something bad may have happened and you should take necessary action.Protect your computer with Windows security toolsWindows provides a variety of protection applications.Windows UpdatesIf you have an active Internet connection, Windows can check for important updates for your computer and install them automatically. These updates include security patches and program updates that can improve your computing experience and help protect your computer against new viruses and attacks.How do I know when my computer is at risk?If the Action Center reports an alert, or if your computer behaves erratically, crashes unexpectedly or if some of your programs do not work correctly, your computer may be infected by malicious software. However, do not blame every computer problem on a virus! If you suspect your computer is infected, the first thing to do is update, if you have not already done so, and run your antivirus and anti-spyware software.

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