ASSALOY Global Solutions Norway AS 683081067C1 Zigbee router User Manual Enter the help project title here

ASSA ABLOY Hospitality AS Zigbee router Enter the help project title here

Users Manual

1ASSA ABLOY HospitalityUser ManualOnline Option
2ASSA ABLOY HospitalityCopyrightsThe information in this document is subject to change at the sole discretion ofASSA ABLOY without notice.Any use, operation or repair in contravention of this document is at your own risk.ASSA ABLOY does not assume any responsibility for incidental or consequentialdamages arising from the use of this manual.All information and drawings in this document are the property of ASSA ABLOY.Unauthorized use and reproduction is prohibited.VingCard and Elsafe are registered trademarks of ASSA ABLOY.
3ASSA ABLOY HospitalityTable of contents.................................................................................................6 FCC and IC statements........................................................................................................................ 6FCC statements ........................................................................................................................ 7IC statements ................................................................................................................................................ 7OEM responsibilities ................................................................................................................................................ 8End product labeling .................................................................................................9 1. Introduction........................................................................................................................ 101.1 ZigBee standard ........................................................................................................................ 101.2 Server ........................................................................................................................ 101.3 Gateway ................................................................................................................................................ 111.3.1 Without DHCP server ........................................................................................................................ 121.4 Router ........................................................................................................................ 121.5 Endnode ........................................................................................................................ 121.6 Lock ........................................................................................................................ 121.7 Permit joining/Forbid joining ........................................................................................................................ 131.8 Discovery ........................................................................................................................ 131.9 Orphan join ........................................................................................................................ 131.10 SysMon and the client ........................................................................................................................ 151.11 Link quality ........................................................................................................................ 151.12 Abbreviations .................................................................................................16 2. Installing the option.................................................................................................17 3. Installing online devices........................................................................................................................ 183.1 Installing a server ................................................................................................................................................ 183.1.1 TL Concentrator ....................................................................................................................................... 193.1.1.1 TL Concentrator setup....................................................................................................................................... 193.1.1.2 TL Concentrator monitor........................................................................................................................ 203.2 Installing a gateway ........................................................................................................................ 223.3 Adding routers to a gateway ........................................................................................................................ 253.4 Adding endnodes to a router ........................................................................................................................ 263.5 Using routers as repeaters ........................................................................................................................ 273.6 Adding locks to gateways ........................................................................................................................ 273.7 Forcing parents ........................................................................................................................ 283.8 Right-click menus in SysMon ................................................................................................................................................ 293.8.1 Right-click menu choices for GWs ................................................................................................................................................ 323.8.2 Right-click menu choices for RTs ................................................................................................................................................ 333.8.3 Right-click menu choices for ENs .................................................................................................34 4. Online settings in the client
4ASSA ABLOY Hospitality........................................................................................................................ 344.1 Setting up door parameters in a hotel system ................................................................................................................................................ 344.1.1 Door ajar alarm ................................................................................................................................................ 354.1.2 Status ....................................................................................................................................... 354.1.2.1 Intruder status....................................................................................................................................... 354.1.2.2 Offline status................................................................................................................................................ 364.1.3 Miscellaneous ................................................................................................................................................ 374.1.4 Alarms ................................................................................................................................................ 384.1.5 Safes ........................................................................................................................ 384.2 Setting up door parameters in an access control system ........................................................................................................................ 394.3 Setting up operator templates in a hotel system ........................................................................................................................ 404.4 Setting up operator templates in an access control system ........................................................................................................................ 414.5 Preventing invalid staff card usage (only applicable for hotel systems) .................................................................................................42 5. Issuing a ZigBee configuration card.................................................................................................43 6. System operation........................................................................................................................ 436.1 Events ................................................................................................................................................ 436.1.1 Acknowledge ................................................................................................................................................ 436.1.2 Retransmission ................................................................................................................................................ 436.1.3 Fallback ........................................................................................................................ 436.2 Online functionality ................................................................................................................................................ 446.2.1 Commands ....................................................................................................................................... 446.2.1.1 Buffered commands................................................................................................................................................ 446.2.2 Alarm list ................................................................................................................................................ 456.2.3 Endnode list ................................................................................................................................................ 466.2.4 Router list ................................................................................................................................................ 476.2.5 Gateway list ........................................................................................................................ 476.3 Setting in construction mode .................................................................................................48 7. Commissioning........................................................................................................................ 487.1 Printing a status report ........................................................................................................................ 497.2 Pinging a door ........................................................................................................................ 507.3 Checking online status with card .................................................................................................51 8. Power loss and hardware failure........................................................................................................................ 518.1 Lock electronics ........................................................................................................................ 518.2 Endnode ........................................................................................................................ 528.3 Router ........................................................................................................................ 538.4 Gateway ........................................................................................................................ 538.5 Server .................................................................................................54 9. Redundancy and recovery........................................................................................................................ 549.1 Communication channel ................................................................................................................................................ 559.1.1 Automatic channel change ........................................................................................................................ 559.2 Recovery ................................................................................................................................................ 559.2.1 Polling
5ASSA ABLOY Hospitality................................................................................................................................................ 559.2.2 Fallback .................................................................................................56 Appendix A: Online devices........................................................................................................................ 56Gateway ........................................................................................................................ 57Router .................................................................................................58 Appendix B: Mounting of gateway and router.................................................................................................59 Appendix C: Example configurations.................................................................................................61 Appendix D: Web interface for gateway.................................................................................................62 Appendix E: Reset of gateway.................................................................................................63 Appendix F: Gateway boot-up.................................................................................................65 Appendix G: More about how the gateway finds the server........................................................................................................................ 66Commissioning of gateways ................................................................................................................................................ 66Single server - commissioning of gateways with DNS ................................................................................................................................................ 66Multiple servers - commissioning of gateways with DNS ................................................................................................................................................ 67Commissioning of gateways without DNS ........................................................................................................................ 67Switching to backup server ................................................................................................................................................ 67Single server - switching to backup server with DNS ................................................................................................................................................ 67Multiple servers - switching to backup server with DNS ................................................................................................................................................ 67Switching to backup server without DNS .................................................................................................68 Appendix H: Firmware upgrade
6ASSA ABLOY Hospitality 66 3081 004-22FCC and IC statementsFCC (Federal Communications Commission) statementsThese devices comply with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) these devices may not cause harmful interference, and (2) these devices must accept any interference received, including interference that may cause undesired operation.Important note: To maintain compliance with FCC´s RF exposure guidelines, this equipment should be installed and operated with minimum distance 20 cm between the radiator and your body. Use only the supplied antenna. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.These transmitters must not be co-located or operating in conjunction with any other antennas or transmitters.Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. - Consult the dealer or an experienced radio/TV technician for help.The concerned end product must be labeled to say 'Contains FCC ID: WYV-EN110'.The concerned end product must be labeled to say 'Contains FCC ID: WYV-EN055'.The concerned end product must be labeled to say 'FCC ID: Y7V-683081067C1'.The concerned end product must be labeled to say 'Contains FCC ID: WYV-RT067'.The concerned end product must be labeled to say 'FCC ID: Y7V-683081066C1'.The concerned end product must be labeled to say 'FCC ID: Y7V-GW683081066'.
7ASSA ABLOY Hospitality 66 3081 004-22IC (Industry Canada) statements These devices comply with Industry Canada licence-exempt RSS standard CAN ICES-3 (B)/NMB-3(B) B. Operation is subject to the following two conditions: (1) these devices may not cause interference, and (2) these devices must accept any interference, including interference that may cause undesired operation of the devices.Les présents appareils sont conformes aux CNR d’Industrie Canada applicables aux appareils radioexempts de licence. L’exploitation est autorisée aux deux conditions suivantes: (1) les appareils ne doivent pas produire de brouillage, et (2) l’utilisateur des appareils doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.Important note: To comply with Industry Canada RF radiation exposure limits for general population,the antennas used for these transmitters must be installed such that a minimum separation distance of 20 cm is maintained between the radiator (antenna) and all persons at all times and must not be co-located or operating in conjunction with any other antenna or transmitter.Under Industry Canada regulations, these radio transmitters may only operate using an antenna of atype and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potentialradio interference to other users, the antenna type and its gain should be so chosen that the equivalentisotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.These radio transmitters IC8231A-EN110, IC8231A-EN055, IC9514A-683081067C1, IC8231A-RT067,IC9514A-683081066C1 and IC9514A-683081066 have been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antennaimpedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with these devices.Name/ModelGainImpedanceInverted F-antenna3.0 dBi50 ohmThe term "IC" before the equipment certification number only signifies that the Industry Canadatechnical specifications were met.Le terme "IC" devant le numéro de certification signifie seulement que les specifications techniquesIndustrie Canada ont été respectées.OEM responsibilities The endnode module has been certified for integration into products only by OEM integrators under the following conditions: 1. The antenna must be installed such that a minimum separation distance of 20cm is maintainedbetween the radiator (antenna) and all persons at all times.2. The transmitter module must not be co-located or operating in conjunction with any otherantenna or transmitter. As long as the two conditions above are met, further transmitter testing will not be required. However, the OEM integrator is still responsible for testing their end-product for any additionalcompliance requirements required with these modules installed (e.g., digital device emissions, PC peripheral requirements, etc.).Important note: In the event that these conditions can not be met (for certain configurations or co-location with another transmitter), then Industry Canada certification is no longer considered validand the IC Certification Number can not be used on the final product. In these circumstances, the OEMintegrator will be responsible for re-evaluating the end products (including the transmitter) and obtaininga separate Industry Canada authorization.
8ASSA ABLOY Hospitality 66 3081 004-22End product labelingThe endnode module is labeled with its own IC Certification Number. If the IC Certification Number is notvisible when a module is installed inside another device, then the outside of the device into which the moduleis installed must also display a label referring to the enclosed module. In that case, the final end productmust be labeled in a visible area with the following: 'Contains IC: 8231A-EN110' 'Contains IC: 8231A-EN055' The OEM of the respective module must only use the approved antenna listed above, which have been certified with this module. The OEM integrator has to be aware not to provide information to the end userregarding how to install or remove this RF module or change RF related parameters in the user’s manual of the end products.
9ASSA ABLOY Hospitality 66 3081 004-221. IntroductionFigure 1: Example of online configuration. Several other configurations are possible; see Appendix C for some examples. With the online option, the locks can both send and retrieve information. Commandscan be sent from the front desk (hotel systems)/company reception (access controlsystems) to the lock. e.g., in hotel systems a guest can change rooms withoutneeding to go to the reception. Events are directly sent to the application server. This chapter describes the online network topology all the way from the server to the lock. Commands sent from the server to a lock will pass through the items in theorder they are mentioned. Answers will pass through the same items but in theopposite direction. Note: The most information in this manual is common for hotel systems and accesscontrol systems. In some cases there are however specific sections, which is clearlystated in the heading. Note: Some online functions require the Online advanced option; see the sectionabout options in the client user manual for details.
10ASSA ABLOY Hospitality 66 3081 004-221.1 ZigBee standardThe online option is based on the ZigBee standard, a standard for transmission ofdata via radio. The ZigBee devices have low power consumption and the standard isaimed at control applications with relatively low data rate. Below are some basic factsfor the standard:based on IEEE 802.15.4 (Open ISM 2.4GHz band; ISM = industrial, scientificand medical)16 channels spread spectrum (DSSS, Direct Sequence Spread Spectrum)250kbit/s (~2kbit/s @ 1% duty-cycle)consists of a virtually unlimited number of small networks (PANs, personal areanetworks)1.2 ServerThe server is the manager of the whole network for a property. It can manage avirtually unlimited number of gateways. All commands sent from the server areencrypted.1.3 GatewayThe gateways connect to the server via TCP/IP and automatically adjusts to 10 or 100 Mbit/s networks. The gateway starts by retrieving an IP address via DHCP (Dynamic Host Configuration Protocol) and then automatically finds the server. Note: The DHCP protocol is specified according to the standard RFC 2131.Note: A ping is sent to each gateway once an hour. The statistics is evaluated once a day. An alarm is triggered if more than one per cent of the pings fail. The statistics is shown in the System Settings report in the client.If DHCP has previously been turned off manually, it can be enabled again by clickingthe Set button in the Online Network dialog of SysMon (System Monitor) andchoosing Turn on DHCP in gateway. See section 1.10 for more information about SysMon. Figure 2
11ASSA ABLOY Hospitality 66 3081 004-22The dialog Enter MAC address will be shown; fill it in and click OK. Figure 3The gateway contains functionality for coordination of a PAN (Personal AreaNetwork). The PAN is a wireless network that communicates on the 2.4GHz band. The gateway allows routers (see section 1.4) and endnodes (see section 1.5) to jointhe PAN and assigns network addresses. Each ZigBee node has a unique 64-bit IEEEaddress similar to Mac addresses used in TCP/IP.The gateway chooses which of the 16 channels in the 2.4GHz band the nodes inthe PAN should use. The gateway is powered either over Ethernet or by a power adapter. The total number of gateways is virtually unlimited. The maximum theoretical limit of endnodes per PAN is high, but a practical limitis some hundred. In most cases, only some ten to 20 endnodes will beconnected to each gateway. However, this can change due to the buildingconstruction, materialwise etc. The gateway can have either five routers or 15 endnodes connected as directdescendants.See Appendix A for more information about the gateway, including a detailed picture. See Appendix B for preferred way of mounting the gateway.See Appendix C for configuration examples. 1.3.1 Without DHCP server1. The IP address on the gateway will change to an IP address in the range169.254.1.0 – 169.254.254.255; this IP address range is based on the zero config standard. 2. Have a web browser available, to reach a web interface where the gatewayparameters can be changed. Follow the steps below:- Press the F button on the gateway for a short while (see in Appendix A wherethe button is located). The status LED on top of the gateway will blink yellow. - Use Wireshark to find out the zero config IP address of the gateway. - Enter the zero config IP address in the web browser (http://ipaddress) to reachthe web interface (ZigBee Gateway Setup page) where the desired changes canbe made. Note: See Appendix D e.g. screenshot and more details about the webinterface. Note: For a reset to factory default values, press and hold the F buttonwhile powering up the gateway.
12ASSA ABLOY Hospitality 66 3081 004-221.4 RouterA router acts either as a repeater for range extension, or as a parent for endnodes. It will also act as a buffer for messages sent to endnodes connected to the router. Routers are externally powered.The router can have either five routers or 15 endnodes connected as directdescendants.There can be a maximum of five hops down the gateway; i.e. gateway – router– router – router – router – endnode. This limits the physical coverage of aPAN. Important: Even though it is possible to have five hops, it isrecommended to have maximum three hops, i.e. gateway - router -router - endnode. The link quality index (LQI) should be at least 30%.See section 1.11 for more information about the LQI. See Appendix A for more information about the router, including a detailed picture. See Appendix B for preferred way of mounting the router.See Appendix C for configuration examples. 1.5 EndnodeAn endnode is built into each lock. It is optimized for low power consumption. The parent router will act as a buffer for commands from the server. A command sent from the server to a lock will be sent from the gateway to the lock’s parentrouter. The command will be sent through the routers that may be located betweenthe gateway and the lock’s parent router. Any message sent from the lock will bepassed on to the server through the parent router, any intermediate routers and thegateway. Messages from the lock are sent instantly. The total number of endnodes isvirtually unlimited. 1.6 LockThe locks are the destination for commands and the source of events. 1.7 Permit joining/Forbid joiningIn order to prevent nodes from joining randomly, 'permit joining' can for each PANonly be made at one router or its 'parent gateway' at a time. When a node is to bejoined to the PAN, 'permit joining' must be made at the router or gateway that shallbe its parent. When the node has joined, 'forbid joining' should be made at theparent. 'Forbid joining' will automatically be made on the parent after 15 minutes in case it is forgotten. Note: It is only possible to make 'permit joining' at one RT per PAN at a time. If you make 'permit joining' at one RT and then at another RT in the same PAN, the first RT will automatically make 'forbid joining'.
13ASSA ABLOY Hospitality 66 3081 004-22The commands for 'permit joining' and 'forbid joining' are sent from SysMon. The 'permit joining'/'forbid joining' states of routers can also be toggled by pressingthe F1 button. The LED on the router indicates 'permit joining' by fast blinking; short blink every 0.5 seconds. 'Forbid joining' is indicated by slow blinking; shortblink every two seconds. See Appendix A for a router picture with buttons, LED etc. 1.8 DiscoveryDiscovery is the process when a node shall join a PAN. It starts by the nodebroadcasting a discovery message. Any plausible parent will answer and the node will join the one on which “permit joining” has been made, provided that it is within range.Routers make discovery when given a reset while the F1 button is being pressed;see Appendix A for a router picture with buttons.An endnode makes discovery when a Discovery card is presented at the lock; seechapter 5 Issuing a ZigBee configuration card. When the card is presented, the lockwill chirp once and/or a show a green LED signal (depending on lock model). If theendnode in the lock is busy at the moment, there will instead be a tick sound and/ora very short green LED signal. In this case, make a new try by presenting theDiscovery card at the lock again. 1.9 Orphan joinAs it can take up to three hours for the endnodes to get online after recovery from a power cut, there is an Orphan Join card that will initiate an orphan join whenpresented at a lock; see chapter 5 Issuing a ZigBee configuration card. When the card is presented at the lock, the lock will chirp once and/or a show a green LEDsignal (depending on lock model). If the endnode in the lock is busy at the moment,there will instead be a tick sound and/or a very short green LED signal. In this case,make a new try by presenting the Orphan Join card at the lock again. 1.10 SysMon and the clientThe System Monitor (SysMon; found in the folder where the server software has been installed) is used for managing the online network. In SysMon all connectedgateways, routers, endnodes etc are shown. Depending on what operator templatethat the logged on operator belongs to, the operator is authorized to performdifferent operations in SysMon. Note: If the distributor is going to log on to SysMon, system manager must be loggedon first.
14ASSA ABLOY Hospitality 66 3081 004-22To set up SysMon authorities: 1. Double click on Operator templates under the Lists tab in the navigation window of the client. 2. Mark an existing operator template and click Properties, or click Add to create a new operator template. 3. In the Operator Template Details dialog, click SysMon in the left pane. 4. Mark the applicable checkboxes for operations that operators belonging to thetemplate should be allowed to perform in SysMon. 5. If an existing operator template was updated with SysMon information, click Update and Close. If a new operator template was created, enter applicableinformation for the operator template under the other panes General, Databaseetc and then click Save and Close. Figure 4Online settings and commands are made in the client. If a dialog in the client should be refreshed due to online changes, this is shown witha * in the dialog caption. Click the Refresh button in the dialog. Different operator templates can be given different authorities for online commands;see sections 4.3 Set up operator templates in a hotel system and 4.4 Set up operatortemplates in an access control system respectively.For online settings, see chapter 4 Online settings in the client. For online commands, see the user manual for the client (the sections about online commands for a door and about commands under the Online tab). For supervision of the system, see chapters 6 System operation and 7 Commissioning.
15ASSA ABLOY Hospitality 66 3081 004-221.11 Link qualityThe Link Quality Index (LQI) is an average percentage that should not be below 30%.It is displayed when the mouse hovers over a node in the SysMon Online Networkview; see example in the screenshot below. See section 3.2 Installing a gateway forinformation about how to log on to SysMon and find the Online Network view. Note: The LQI value which is shown when the mouse hovers over a node is not aninstantaneous value but an average; the last instantaneous value, with timestamp, is however shown within parantheses after the average. To get an instantaneousvalue of the LQI, right click on a router or endnode in the SysMon Online Networkview and choose Get User Description. Figure 5The LQI is valid for the link between the node and its parent.If the LQI is below 30%, the dot in front of the node in SysMon is yellow; seeexample in Figure 6. Figure 6If the LQI is below 15%, the dot in front of the node is SysMon is red; see example in Figure 7.Figure 71.12 AbbreviationsIn the rest of this user manual, the following abbreviations are used:GW = gatewayRT = routerEN = endnodePAN = personal area network
16ASSA ABLOY Hospitality 66 3081 004-222. Installing the optionIf the option has been ordered together with the software, it is included in the licensecode and will be set in the software when the license code is entered. If the option should be added to the system at a later occasion, when the license code has already been entered and system ID is therefore set, an option code is used instead.Several software options can be included in one option code. An operator with theauthority to handle option codes must be logged on. Normally, options are set by thesystem manager or the distributor. When ordering the option, the system code must be communicated to theordering department: 1. Double click on System settings under the Reports tab in the navigation window to find the system code. System settings is available even if you are notlogged on. 2. Communicate your system code to the order department; see orderacknowledgement for phone number and e-mail address. The system code can alsobe entered in the Ordering web page when making the order. To install the option:1. When you have got your option code, go to Tools/Option code. 2. Enter the option code and click Apply.Figure 8
17ASSA ABLOY Hospitality 66 3081 004-223. Installing online devicesThe online devices were designed to allow for maximum flexibility during installation.There are no particular location specifications as long as the devices are withinreasonable range of each other and good radio communication can be attained.Generally, the range is however around 20 metres or through a wall. The range of the devices depends to large extent on the building material(s) in thesurroundings. As much effort as possible should be made to securely install eachdevice in a location where it will be dry, cool, and undisturbed, yet still maintain good radio contact with its parent or children.Important: The ZigBee communication can be disturbed by e.g. Wi-Fi networks;always make sure to have as long distances as is physically possible between ZigBeedevices and other radio equipment. If this still causes problems at a site, automaticchannel change can be enabled. See more information about automatic channelchange in section 9.1.1.This section will discuss the installation methods for each device in the system as well as options for forcing devices to connect to specific parent devices. Software requirement:Hotel system: version 1.9.0 or laterAccess control system: version 1.6.0 or later
18ASSA ABLOY Hospitality 66 3081 004-223.1 Installing a serverThe application server must be connected to the same network that the GW devices will be connected to. The application server must have the online option installed; see chapter 2 for details.1. Before you install the first GW device, you must add a ZigBee gateway to thedevice list in the software (double click on Devices under the Lists tab in thenavigation window and click Add to add a new device) using the followingparameters:Figure 92. When the fields have been filled in according to Figure 9 (port 7799 is pre-filledas default when choosing 'ZigBee gateway' at Type), click Save and Close. Note: If desired, mark the checkbox 'Wizard mode' to get more detailed help. Note: The same device is used for all GWs.For testing and commissioning purposes it is a good idea to have either a laptop withthe server software installed which you can use to directly connect to gateways asthey are installed, or a laptop with a connection to the live application server. Thiswill allow you to test radio signal strength as you are installing the devices on eachfloor so issues can be addressed immediately.Note: The network information is stored in the GWs and not in the laptop. 3.1.1 TL ConcentratorTL Concentrator is a utility for simplifying the setup of a firewall when the GWs arelocated on a different network. TLConcentrator runs on the ZigBee server and listensfor GWs on one port and forwards all traffic to the application server on another port.All traffic from the application server is sent to the correct GW. In this way, thefirewall will only have to be set up to allow sockets from the ZigBee server. The alternative would be to set up the firewall to allow sockets for every GW. This would add implications, especially when adding or exchanging GWs.
19ASSA ABLOY Hospitality 66 3081 004-223.1.1.1 TL Concentrator setupThe application server is set up to listen for GWs on port 7799. This is whereTLConcentrator will connect. TLConcentrator is set up to listen for GWs on port 7798and to open sockets on the application server using port 7799. To set up these parameters:1. Go to Start/Run. 2. Browse to the installation folder, mark TLConcentrator.exe and click Open. 3. Add /configNote: There should be a space before /4. Click OK. A Configuration dialog will be shown. 1. Let the default 7798 be at Listen Port. 2. State the host’s IP address at Host Address.3. Let the default 7799 be at Host Port. Figure 103.1.1.2 TL Concentrator monitorIt is possible to monitor the traffic through TLConcentrator using TLConcentrator.exe /monitor.1. Go to Start/Run. 2. Browse to the installation folder, mark TLConcentrator.exe and click Open. 3. Add /monitorNote: There should be a space before /4. Click OK. The following dialog (with example statistics) is shown.Figure 11
20ASSA ABLOY Hospitality 66 3081 004-223.2 Installing a gatewayPower and network connections should be made in a manner that will reduce thechances of the device being unplugged.The GW is powered by 5VDC using a plug in wall power adapter, or via powerover Ethernet. For network connectivity, the GW requires an available Ethernet port and apatch cord. 1. Open the System Monitor (SysMon), which is used for managing the onlinenetwork. To open SysMon, double click on SysMon.exe in the installationfolder. 2. Log on to SysMon: go to File/Log on and enter user ID and password. At 'Operator card', choose the applicable card encoder. Click Enter. 3. If it is not open already, open SysMon's Online Network view at View/Online Network. The Online Network view of SysMon shows all connectedGWs, RTs and ENs. Several useful commands are available by right clicking onnodes; see sections 3.8.1-3.8.3 for more information about the differentcommands. Figure 124. Mount the GW in a convenient, out of the way location using the VELCRO® strip. 5. Connect the network cable and power cable to the GW. 6. After approximately 30 seconds the GW will announce itself to the server and appear as a new GW in the Online Network tree in SysMon.Figure 137. Right click on the new GW to bring up the device option menu and choose Edit Name.
21ASSA ABLOY Hospitality 66 3081 004-22Figure 148. Name the GW something meaningful – it should generally indicate the GW'slocation or coverage area.Figure 159. Right click on the GW and select Form new network to make sure that the GW isreset and gets a PAN ID. Figure 16
22ASSA ABLOY Hospitality 66 3081 004-223.3 Adding routers to a gatewayThe RT is powered by 5VDC using a plug in wall power adapter or a wiredtransformer. No wired Ethernet network connection is required as it communicateswith the GW via radio.Note: The recommended installation method is to use the enclosed VELCRO® strip toattach the RT to a wall or some other convenient location. As described in section 1.10 SysMon and the client, it is set up in the operatortemplate what operations a certain operator can perform in SysMon. 1. To add an RT to the online network, right click on the GW the RT should join andchoose Permit Joining.Figure 172. Hold your mouse over the GW name and a box will pop up containing someinformation about that device. At the bottom of that box you will see it says Join permitted, indicating that the GW now allows new connections.Figure 18
23ASSA ABLOY Hospitality 66 3081 004-223. When the RT has been mounted with the VELCRO® strip, press the F1 button onthe RT while connecting power to the RT. The RT will power up and automaticallybegin looking for a parent device to associate with. It will discover the GW onwhich Permit Joining has been made, announce itself, and appear in the OnlineNetwork tree in SysMon. Figure 194. Right click on the RT and choose Edit Name to name the RT somethingmeaningful. In our example we have named it 'RT 620-623' to indicate the groupof rooms that will be attached to that RT.Figure 205. Hold your mouse over the device to view the RF link quality (LQI) between the RTand the GW. It shows the average LQI followed by the last measurement withtimestamp in parentheses. Note: The LQI should not be below 30%.Figure 216. While the GW still says Join permitted when holding the mouse over the GW, plug in any additional RTs as needed (up to five per GW) and name them.Figure 22
24ASSA ABLOY Hospitality 66 3081 004-227. Hold your mouse over each RT to check the LQI making sure it is within acceptable limits.8. When all desired RTs have been added to the GW, right click on the GW and choose Forbid Joining.Figure 239. Hold your mouse over the GW to confirm it no longer says Join permitted.Figure 24
25ASSA ABLOY Hospitality 66 3081 004-223.4 Adding endnodes to a routerThe EN is the radio board inside the door lock unit. This device should not be confused with the lock electronics themselves, and when troubleshootingcommunication or lock issues care should be taken to diagnose the correct piece of hardware.1. To add an EN to an RT, right click on the RT the EN should join and choose Permit Joining (or press the F1 button on the RT). Hold your mouse over the RT to verify that joining is permitted.Figure 252. Present the Discovery card at the lock; see chapter 5 Issuing a ZigBeeconfiguration card. The lock will chirp once and/or show a green LED signal(depending on lock model) to indicate it has read the card, and will startsearching for the RT on which Permit Joining has been made to join. When it finds the RT it will announce itself to the server and appear in the Online Network tree. Note: The Discovery card also sets sub product ZigBee in the lock.Figure 26After the lock sends its first event, the room number that is programmed in the lockwill automatically fill in. This can be forced by presenting a working key in the lock.Figure 273. Hold your mouse over the lock to verify the LQI is within acceptable limits.Continue adding additional locks to the RT as needed. When finished, rightclick on the RT and choose Forbid Joining.
26ASSA ABLOY Hospitality 66 3081 004-223.5 Using routers as repeatersIn the event there are locks that are not in range of a GW and RT combination, an additional RT can be added for extended range.1. Add the GW and first RT as normal. This first RT will act as a repeater betweenthe GW and the 2nd RT which will be communicating with the locks. In ourexample we named the first RT 'RPTR 620-623' to indicate that it will act as a repeater for the RT serving 620-623.Figure 282. Choose Forbid Joining on the GW and Permit Joining on the 1st RT. 3. Plug in the 2nd RT. The 2nd RT will find and attach itself to the 1st RT. 4. Choose Forbid Joining on the 1st RT. Name the 2nd RT and choose PermitJoining on it.Figure 295. Present the Discovery card at the lock (see chapter 5 Issuing a ZigBeeconfiguration card); the lock will chirp once and/or show a green LED signal,depending on lock model. The lock will find and attach itself to the RT onwhich Permit Joining has been made, and when the first event is received from the lock the room number will fill in. 6. Add all the necessary locks and choose Forbid Joining on the 2nd RT.Figure 30Note: For Z-Stack (ZigBee 2004), the RT acting as a repeater is only capable ofcommunicating to the GW and the 2nd RT; it is in this case not possible at this time to repeat signals to a 2nd RT and communicate directly with locks at the same time.
27ASSA ABLOY Hospitality 66 3081 004-223.6 Adding locks to gatewaysThere may be cases where the locks will communicate directly with the GW. To do this: 1. Choose Permit Joining on the GW and present the Discovery card at the lock(see chapter 5 Issuing a ZigBee configuration card); the lock will chirp onceand/or show a green LED signal, depending on lock model. The lock will attachitself to the GW on which Permit Joining has been made, and when the firstevent is received the room number will automatically fill in. Figure 312. Add the necessary locks and then choose Forbid Joining on the GW.Note: RTs should not be connected to a GW which has got ENs connected to it. 3.7 Forcing parentsIf a device such as an EN sees two RTs when it is in discovery mode (i.e. if 'permitjoining' has by mistake been made on two RTs belonging to different PANs at thesame time), it is possible that the EN will not join the desired RT – i.e. the RT withwhich it has the strongest RF link. For this reason it is recommended that GWs, RTsand ENs be installed in a systematic way to ensure all devices are connected to theparent that makes the most sense.If a situation arises in which a device is connected to the wrong parent, it is easyenough to force the child device to leave the network and rejoin properly. If a rightclick is made on the child device in SysMon, and the Leave network command ischosen, the child device will deregister from the parent so another node can join. The rejoining to a new parent is performed with the Permit Joining command. An example when a child device is connected to the wrong parent would be that an EN is within range of both RT-A and RT-B. Signal strength between the EN and RT-A is 32%, while signal strength between the EN and RT-B is 75%. In this case it is a good idea to force the EN to connect to RT-B. To force the EN by using the Permit Joining command:1. Right click on the EN and choose Leave Network. The EN will deregister from RT-A.
28ASSA ABLOY Hospitality 66 3081 004-22Note: Due to a bug in BeeStack radio nodes of versions before 1.0.49, do notuse the Leave Network command for these older versions. 2. Important: Wait for 40 seconds to avoid confusing RT-A from which the EN hasderegistered. 3. Make sure that Forbid Joining has been chosen for RT-A and that PermitJoining has been chosen for RT-B.4. Present a Discovery card at the EN door lock (see chapter 5 Issuing a ZigBeeconfiguration card); the lock will chirp once and/or show a green LED signal,depending on lock model. The EN will immediately begin to look for an availableparent, and since RT-A is in 'forbid joining' mode, RT-B will be its only option. 5. Once the EN has joined the correct RT, choose Forbid Joining on RT-B.Note: The method above with Permit Joining can also be applied to RTs joining RTs,RTs joining GWs, and ENs joining GWs. 3.8 Right-click menus in SysMonWhen right clicking on GWs, RTs and ENs in SysMon, different choices appeardepending on what item you right click on. The different choices are described in the following sections. Note: Depending on what operator template that the logged on operator belongs to,different operations in the right-click menus are greyed or not. The operations that acertain operator template should be allowed to perform are set up in the client underthe SysMon alternative in the Operator Template Details dialog; see the clientsetup manual for details.
29ASSA ABLOY Hospitality 66 3081 004-223.8.1 Right-click menu choices for GWsFigure 32Figure 33: Bootload dialog - see 'Upgrade Firmware in PAN Coordinator' and 'UpgradeFirmware in Gateway' in Table 1 and 'Upgrade Firmware in Router' in section 3.8.2.
30ASSA ABLOY Hospitality 66 3081 004-22Menu choiceDescriptionForm new networkmakes a total reset of the GWSet channelsselects allowed channels; see section 9.1Communication channel for further informationSet PAN IDsets another identityNote: The Set PAN ID choice is normally not used,since the PAN ID is given automatically by thenetwork. If the PAN ID is 0x000, choose Form new network in the right-click menu for the GW; see above.Resetmakes a reset; all data is retained Get User Descriptiongets parameters (e.g. version) for the nodeGet IEEE addressand childrengets the IEEE address as well as all children stored in the association listPermit Joiningmakes it possible for children to joinForbid Joiningforbids children to joinAdd NodeThis menu choice can be used e.g. if a gateway in a corridor is broken and needs to be replaced. Thechildren under the gateway must then be set up asnew nodes in the association table, and instead ofneeding to go into the guest rooms to fix this it canbe done from the Add Node dialog; see details here. Edit Nameedits the node's name in the databaseMemory Dumpreads the memory; only used by Technical supportRemoveremoves the GW from the databaseUpgrade Firmware in PAN Coordinatorloads a new firmware into the PAN coordinator; seebootload dialog in Figure 33Note: The firmware shown is the one that has beenloaded into the application server database at Tools/Module firmware; see the client setupmanual for details. Upgrade Firmware inGatewaysee bootload dialog in Figure 33 Note: This menu alternative is not applicable for the older type of gateway (9VDC). Dump Gateway Logcreates an xls file with internal gateway events for troubleshooting purposes Table 1
31ASSA ABLOY Hospitality 66 3081 004-22Details about 'Add Node': Figure 341. When Add Node is chosen in the right-click menu of a gateway or router, a dialog as in Figure 34 isshown. 2. If the node that should be added is a router, mark the checkbox Router.3. Choose the applicable NetworkAddress in the drop-down-menu;the network addresses are shownin the Online Network tree ofSysMon, see example in Figure35. 4. Complete the IEEE Address,which is also found in the OnlineNetwork tree of SysMon; seeexample in Figure 36 (hover withthe cursor over the concerned nodeto show information about IEEEaddress etc). Note: The Add Node function requiresBeeStack version x.0.53 or later. Figure 35Figure 36
32ASSA ABLOY Hospitality 66 3081 004-223.8.2 Right-click menu choices for RTsFigure 37Menu choiceDescriptionLeave networkderegisters from the parent so another node can joinNote: Due to a bug in BeeStack radio nodes of versionsbefore 1.0.49, do not use the Leave Network commandfor these older versions. Get User Descriptiongets parameters (e.g. link quality index, LQI) for the nodeNote: The LQI which is shown with Get UserDescription is an instantaneous value. Get IEEE addressand childrengets the IEEE address as well as all children stored inthe association listPermit Joiningmakes it possible for children to joinForbid Joiningforbids children to joinAdd NodeThis menu choice can be used e.g. if a router is brokenand needs to be replaced. The children under the routermust then be set up as new nodes in the associationtable, and instead of needing to go into the guest roomsto fix this it can be done from the Add Node dialog; seedetails here. Edit Nameedits the node's name in the databaseMemory Dumpreads the memory; only used by Technical supportUpgrade Firmware in Routerloads a new firmware into the router; see Figure 33Note: The firmware shown is the one that has beenloaded into the application server database at Tools/Module firmware; see the client setup manual for details. Table 2
33ASSA ABLOY Hospitality 66 3081 004-223.8.3 Right-click menu choices for ENsFigure 38Menu choiceDescriptionLeave networkderegisters from the parent so another node can joinNote: Due to a bug in BeeStack radio nodes ofversions before 1.0.49, do not use the Leave Networkcommand for these older versions. Get User Descriptiongets parameters (e.g. link quality index, LQI) for the nodeNote: The LQI which is shown with Get UserDescription is an instantaneous value. Get IEEE addressgets the IEEE address for the EN Memory Dumpreads the memory; only used by Technical supportForce Command Bufferforces the first buffered command for the lock to be sent immediatelyPing Doorsends a command to the door to check whether it isonline or not Table 3
34ASSA ABLOY Hospitality 66 3081 004-224. Online settings in the clientThis section describesdoor parameters for online doorsonline authorities for operator templatesthe function prevent invalid staff card usage; this function is only applicable forhotel systems For setup of doors (online as well as non-online doors), see the section about doors inthe setup manual for the client.4.1 Setting up door parameters in a hotel systemGo to Tools/Options in the client and click Online in the left column; you can makesettings regarding1. Door ajar alarm2. Status - intruder and offline status3. Miscellaneous4. Alarms5. Safes4.1.1 Door ajar alarmFigure 39You can modify the time for when there will be a door ajar alarm. The door ajaralarm can be 1-60 minutes; 0 means that the alarm is not used. The default values are:2 minutes when a guest card type has opened the door2 minutes when a door has been opened from the inside30 minutes when a staff card type has opened the door
35ASSA ABLOY Hospitality 66 3081 004-224.1.2 StatusFigure 40The values for intruder status and offline status can be modified. See the screenshotabove and the sections below for default values. 4.1.2.1 Intruder statusAfter five failed attempts in the same online door, an alarm is triggered. This isreferred to as sequential intruder.After five failed attempts in different online doors, the card is cancelled and analarm is triggered. This is referred to as wandering intruder.4.1.2.2 Offline statusAfter 120 minutes of offline status in an online door, a warning is triggered.After 1440 minutes of offline status in an online door, an alarm is triggered.
36ASSA ABLOY Hospitality 66 3081 004-224.1.3 MiscellaneousFigure 41Under the Miscellaneous choice, you can set the grace time, i.e. for how long the guest(s) can enter a room after acheck-out. The grace time can be 0-24 hours, default is 0. Note: The default grace time which is set up at Tools/Options/Online/Miscellaneous applies unless a specific grace time is specified when the guest is checked out using the PMS interface. It also applies if the check-out is sentfrom the client.if for some reason desired, turn off the online functionality in the software byunmarking the checkbox 'Enable Online'.choose whether success messages should be shown or not when onlinecommands have been successfully performed; default is that they are shown.See message below: Figure 42choose whether automatic cancel of wandering intruder should be used or not.If a card is used five consecutive times in different online doors where it doesnot have access, the alarm 'wandering intruder' is triggered and the card is
37ASSA ABLOY Hospitality 66 3081 004-22cancelled. If the checkbox 'Automatic cancel of wandering intruder' isunmarked, the card will not be cancelled when the alarm is triggered. choose whether automatic privacy should be used or not; only applicable if the Orion EMS option is used. If 'Automatic privacy' is marked, the room willautomatically be set in privacy as long as it is rented and there is a detectionthat someone is in the room.Note: Automatic privacy is not a standard function; make sure to fully understandthe function before enabling it.Only the emergency card and – if applicable – cards belonging to user groups forwhich ‘Ignore privacy’ has been chosen in the User group details dialog will be able to enter when automatic privacy is set.4.1.4 AlarmsFigure 43Under the Alarms choice, it is possible to set up different parameters related to the alarm list; see the user manual for the client for more information about the list.Note: Offline alarms have a default holdback time of 24 hours, i.e. they are notshown as alarms in the client until 24 hours after they were triggered. An offlinealarm is described with the name of the gateway or router that caused the alarm for any of its children.
38ASSA ABLOY Hospitality 66 3081 004-22 'The maximum number of minutes a staff person may be inside an unsold roomwith the door closed before an alarm is triggered'; default is 30 minutes. Thisparameter is related to the alarm Invalid staff-card usage; see the user manualfor the client for more information. 'The maximum number of guest cards that may be issued from the client beforean alarm is triggered.' This parameter is related to the alarm Too many guestcards issued in the client; see 'To limit the guest card issuing' in the setupmanual for the client for more information. 'The maximum number of times a card may be used per X minutes before analarm is triggered.' This parameter is related to the alarm Excessive card usage.'The above X minutes'. This parameter is related to the alarm Excessive cardusage. 'The maximum percentage of reading errors before an alarm is raised for thereader.' This parameter is related to the alarm Bad card reader. Note: The alarm Bad card reader is triggered if the percentage of readingfailures exceeds the percentage that is entered in this field. The alarm must becompleted manually. The percentage is calculated continuously and there is nolower limit for the number of reads needed for the calculation. The maximum number of minutes a router may be offline before an alarm istriggered. This parameter is related to the alarm ZigBee Router Offline. The maximum number of minutes a gateway may be offline before an alarm istriggered. This parameter is related to the alarm ZigBee Gateway Offline. The maximum number of minutes a door may be without activity before analarm is triggered. This parameter is related to the alarm No door activity. 4.1.5 SafesSafes can be set up at Tools/Options/Online/Safes and also require the In-roomsafes option; see Installation instruction In-room safes option for details.4.2 Setting up door parameters in an access control systemGo to Tools/Options in the client and click Online in the left column; you can makesettings regarding 1. Status - intruder and offline status; see section 4.1.2 for details2. Miscellaneous; see section 4.1.3 for details 3. Alarms; see section 4.1.4 for details
39ASSA ABLOY Hospitality 66 3081 004-224.3 Setting up operator templates in a hotel systemIn the Operator Template Details dialog, it is possible to set up what onlinecommands a certain operator template should be allowed to perform. See the sectionabout the Online tab in User manual Visionline for further information about thedifferent online commands. To set up/modify an operator template:Figure 441. Double click on Operator templates under the Lists tab in the navigation window.2. Mark the desired operator template and click Properties to open theOperator Template Details dialog (or click Add to add a new operatortemplate; in that case, also make the appropriate choices under the otheralternatives in the left part of the Operator Template Details dialog). 3. Mark Online in the left column.4. Check the applicable online operation(s) to the right.5. Click Update, if an existing operator template was updated; click New orSave if a new operator template was created. Note: 'Allow emergency open' is by default only available for the distributor. Discuss with your distributor if this choice should be available for any other operator.
40ASSA ABLOY Hospitality 66 3081 004-224.4 Setting up operator templates in an access control systemIn the Operator Template Details dialog, it is possible to set up what onlinecommands a certain operator template should be allowed to perform. See the sectionabout the Online tab in the client user manual for further information about thedifferent online commands. To set up/modify an operator template:Figure 451. Double click on Operator templates under the Lists tab in the navigation window.2. Mark the desired operator template and click Properties to open theOperator Template Details dialog (or click Add to add a new operatortemplate; in that case, also make the appropriate choices under the otheralternatives in the left part of the Operator Template Details dialog). 3. Mark Online in the left column.4. Check the applicable online operation(s) to the right.5. Click Update, if an existing operator template was updated; click New orSave if a new operator template was created. Note: 'Allow emergency open' is by default only available for the distributor. Discuss with your distributor if this choice should be available for any other operator.
41ASSA ABLOY Hospitality 66 3081 004-224.5 Preventing invalid staff card usage (only applicable for hotel systems)To avoid unsuitable use of other cards than different types of guest cards in guestrooms, it is possible to set up that an alarm should be triggered if a person with anon-guest card dead-bolts a guest room from the inside, or stays too long inside theguest room. The function requires that the online option has been set. The invalidstaff card usage function covers all card types except for cards of type guest, joiner,guest, joiner, suite, joiner suite, guest advanced, future arrival, one time andmeeting room.At Tools/Options/Online/Alarms, the choice 'The maximum number of minutes a staff person may be inside an unsold room with the door closed before an alarm istriggered' is available; default is 30 minutes. If the number of minutes should bechanged, enter the applicable number and click OK; see Figure 43. To enable the alarm: 1. Go to Tools/Enable/disable alarms.2. Mark 'Invalid staff-card usage'.3. Click Update and Close.The alarms will appear in the alarm list; see the user manual for the client for moreinformation about the list.See Installation instruction Communication option for information abouthow to set up receivers of alarm e-mails/SMSeshow to set up e-mail receivers of reports
42ASSA ABLOY Hospitality 66 3081 004-225. Issuing a ZigBee configuration cardThe ZigBee configuration cards are smart/4k cards that are used for setting up onlinelocks of ZigBee type. The following cards are available:TypeDescriptionSet subproduct ZigBeeSets the lock in ZigBee modeStart discovery in ZigBeeSee section 1.8 Discovery. This card also sets the lock inZigBee mode.Start orphan join in ZigBeeSee section 1.9 Orphan join.Check ZigBee statusSee section 7.3 Check online status with cardConstruction modeSee section 6.3 Set in construction modeEnable EMI events Note: This alsorequires the enable EMI events option. See below the EMI events that are sent to the thermostat fromthe lock: - 0. Guest entrance - 1. Staff entrance - 2. Inside open - 3. Dead-bolt thrown - 4. Dead-bolt released - 5. Door closed - 6. Battery statusDisable EMI eventsRemove all sub products Removes all sub products from the lock Table 4 Figure 461. Double click on ZigBee configuration in thenavigation window. 2. Select a cardholder from the operator list byclicking the button; double click on a nameor mark the name and click Select.3. Choose the expiration time of the card: enterthe number of days for which the card shall be valid, or click the button next to theExpiration time field and mark a date in the calendar (or enter a date manually). The chosen date will appear at Expirationtime; the number of days will changeaccordingly.4. At Type, choose the applicable card type; see the list of available cards above for more information. 5. If you want a receipt for the cardholder to sign,check Print receipt. If you want an additionaltext of your own choice, you can add thisunder Tools/Options/Printer/Receipt,'Note on receipt'; maximum 765 characters.This text will be added to all staff/operatorreceipts until it is changed or deleted.6. Click Make card; present a card at the encoder.
43ASSA ABLOY Hospitality 66 3081 004-226. System operationThere is a two-way communication with the locks – online commands are sent to thelocks, and the locks send events. 6.1 EventsThis section describes the transmission of events from the locks. Events are sent fromthe lock as they occur. Should there be any events in the queue, the first queuedevent is sent instead. 6.1.1 AcknowledgeIf there are any queued events, the lock will send the next event when the EN sendsan acknowledgement to the lock. The acknowledgement will be delayed by the EN forapproximately one minute in order not to flood the network.6.1.2 RetransmissionIf there has been no acknowledgement for two minutes, the lock will retransmit thefirst event in the queue.6.1.3 FallbackThe time between retransmissions will be doubled until it reaches three hours. As soon as an acknowledgement is received, the retransmission time is reset to twominutes. If an acknowledgement has not been received after three hours, the lastevent from the lock will be retransmitted. 6.2 Online functionalityIn the software, several online commands are available. See the section 6.2.1 andalso see the user manual for the client for more detailed information (section aboutonline commands for a door and section about the Online tab; for cancellation ofcard, section about card list). Certain situations give an alarm; see section 6.2.2 formore information.
44ASSA ABLOY Hospitality 66 3081 004-226.2.1 CommandsThe commands that are sent online to the locks include:Room move (only applicable for hotel systems; add a card to the new room and cancel it from the old room, and/or change the card expiration time) Check-out of guest; only applicable for hotel systemsCancellation of cardSending of parameters; time, calendar etcRemote open/stand open/emergency open and clear stand open/emergency closeBlocking and unblocking of user groupsRead-out of missing events6.2.1.1 Buffered commandsSome commands (but not interactive commands) can be buffered. Regardless of inwhat order the commands have been buffered, they will be sent according to thefollowing priority:1. Define local card (elevator, entrance)2. Emergency open and close3. Cancel4. Anti-passback block and unblock5. Checkout6. Auto unblock7. Auto block8. Other buffered commands6.2.2 Alarm listAlarms are situations that require immediate action, e.g. offline lock. Alarms are shown in the alarm list of the server software, and also in the Alarmsview of SysMon. These alarm lists show all types of alarms, online related as non-online related; e.g. housekeeping failed.The alarms can be used as a work order system. From the alarm list it is possible to assign an alarm to a user. If the Communication option is used, the assigned user can get an e-mail and/or SMS when the alarm is triggered. The user can then acknowledge the alarm, i.e. confirm that he intends to take care of the matter. When the matter has been taken care of, the alarm should be marked as completedin the alarm list of the server software. Some alarms are however auto-completed,e.g. when the system detects that they have been attended to they are automaticallymarked as 'Auto-completed' in the alarm list. See the user manual for the client formore information about the alarm list. From the user notification list of the software it is possible to define which users thatshould be notified by e-mail or SMS (requires the Communication option) when
45ASSA ABLOY Hospitality 66 3081 004-22alarms occur. From the user notification list, it is also possible to set up that reportsshould be sent via e-mail. The reports can either be alarm reports, or reports aboutitems that do not trigger alarms; e.g. a summary of issued cards. See Installation instruction Communication option for more information about theuser notification list and other features of the Communication option.6.2.3 Endnode listThe endnode list in the software shows ZigBee endnodes in the system with IEEEaddress, firmware version and door name. Note: Endnodes in thermostats are not shown in the list. To remove an endnode from the endnode list: 1. Double click on Endnodes under the Lists tab in the navigation window.Figure 472. Mark the endnode in the list and click Remove. The endnode willautomatically also be removed from the treeview in SysMon. Note: If a * is shown in the dialog caption, one or more endnodes have been added,removed or renamed. In this case, press the Refresh button in the endnode list.
46ASSA ABLOY Hospitality 66 3081 004-226.2.4 Router listThe router list in the software contains all ZigBee routers in the system. The datecolumn shows the last time the router announced itself. In case a router has beenphysically replaced there will be duplicates in the router list, but the lastannouncement time gives a hint of which router should be deleted. To remove a router from the router list: 1. Double click on Routers under the Lists tab in the navigation window.Figure 482. Mark the router in the list and click Remove. The router will automaticallyalso be removed from the treeview in SysMon. Note: If a * is shown in the dialog caption, one or more routers have been added,removed or renamed. In this case, press the Refresh button in the router list.
47ASSA ABLOY Hospitality 66 3081 004-226.2.5 Gateway listThe gateway list in the software contains all ZigBee gateways in the system. To remove a gateway from the gateway list: 1. Double click on Gateways under the Lists tab in the navigation window.Figure 492. Mark the gateway in the list and click Remove. The gateway willautomatically also be removed from the treeview in SysMon. Note: If a * is shown in the dialog caption, one or more gateways have been added,removed or renamed. In this case, press the Refresh button in the gateway list. 6.3 Setting in construction modeIf the network should be down for a period, e.g. during construction or renovation of the hotel, the locks should be set in construction mode to reduce batteryconsumption. Present a Construction Mode card at the locks (see chapter 5 Issuing a ZigBee configuration card); each lock will chirp and/or a show a green LED signal,depending on lock model. When the card is presented, the EN will be turned off. If the EN in the lock is busy when the card is presented, instead a tick is heard and/ora very short green LED signal is shown. In this case, make a new try by presentingthe Construction Mode card at the lock again. To turn the EN on again, present a Discovery card at the lock; see chapter 5 Issuing aZigBee configuration card.
48ASSA ABLOY Hospitality 66 3081 004-227. Commissioning7.1 Printing a status reportSysMon provides a simple method for printing out the status of all the connecteddevices in the online network. 1. In the Online Network view in SysMon, click the Print Status button. Note: When clicking Print Status, it is possible to choose where to save the status report. Figure 502. A Microsoft Excel spreadsheet will be written to the TempData folder in yourinstallation folder. The spreadsheet provides detailed information for each connected RT and EN; seeexample screenshot on next page. The information written to the document includes: name of the PAN (GW) the device is connected toRT name room; if it is an ENIEEE addressversion for RT, EN or GW; in the last case, GW firmware as well as version inthe PAN coordinator (PC) are statednetwork addressaverage link quality between the device and its parenttime that last LQI measurement was takenlast link quality index (LQI) recordedtime for last successful command since the server was restarted; if this columnsays 'n/a', there has not yet been any answer from the lock
49ASSA ABLOY Hospitality 66 3081 004-227.2 Pinging a doorWhile the spreadsheet described in section 7.1 is convenient in showing thecommunication status of the online devices, it does not show that the locksthemselves are communicating with the server. To do that it is necessary to 'ping'every online door from SysMon. A ping is a simple 'are you there' message sent fromthe server to the lock and back. The ping shows that the lock, the server, and all thedevices in between are operating correctly.To ping a door in SysMon:1. Open the Online Rooms window at View/Online Rooms.2. Mark the door you want to ping and click the Ping Door button on the right.You will see the status for the door change to offline. Figure 51 3. At the same time, you should watch the Online Command Log (found atView/Online Commands) so you can see the Ping command go out.Figure 52The status in the Online Command Log will always say 'No answer was receivedwithin the time limit' when the ping first goes out. If the ping is successful a responseof OK will be sent back. If the ping fails you will not receive any other notification.You should allow up to 25 seconds for a ping to respond before labeling it a failure. Figure 53: The screenshot shows an example of a status report; see section 7.1 formore information.
50ASSA ABLOY Hospitality 66 3081 004-22As part of the commissioning process it is necessary to show that the server is able to communicate to every lock. This is shown in the last column of the status reportin section 7.1. If the server has been restarted, the last column of the status reportwill show 'n/a' for all locks – in this case the Broadcast Answers dialog can be usedto determine whether the locks have answered or not, for all broadcast commandsexcept for 'Ping'. See the user manual for the client for further information about Broadcast Answers. As each floor or wing is completed, sign off on the status report to indicate that all of the online devices are communicating and the server is able to communicate with the locks.7.3 Checking online status with cardTo check the online status directly at the lock, a Check ZigBee Status card can beused; see chapter 5 ZigBee configuration card. When the card is presented at thelock, a check is made whether the EN in the lock has still got contact with its parentor not. If a chirp is heard when the card is presented at the lock, the lock is online; if an error beep is heard and/or three red LED signals are shown (depending on lockmodel) when the card is presented, the lock is offline. If the EN in the lock either isbusy at the moment or is connected to the LCA (lock case adapter; for lock typeswhere this is applicable), a tick is heard and/or a very short green LED signal isshown instead. In this case, make a new try by presenting the Check ZigBee Statuscard at the lock again.
51ASSA ABLOY Hospitality 66 3081 004-228. Power loss and hardware failureThis section describes the mechanisms in place to recover from power loss as well asinstructions to replace devices in case of hardware failure.8.1 Lock electronicsIf the lock electronics (not the online EN radio) have gone bad, they can be replacedwith no interruption to the online network. Replace the lock electronics and put thelock back together. If power was temporarily disconnected from the EN, it will rejoinits parent on power up.8.2 EndnodeIf an EN loses power - typically due to a dead battery or battery replacement - it will rejoin its parent on power up using an orphan join. The radio ID is already inthe appropriate RT and so it is allowed to join again without requiring a technician to re-open the RT.If an EN needs to be replaced: 1. Make a leave on the old EN: right click on the EN in SysMon's Online Networkview and choose Leave Network. In this way the old EN will deregister fromthe parent. Note: Due to a bug in BeeStack radio nodes of versions before 1.0.49, do notuse the Leave Network command for these older versions. 2. Important: Wait for 40 seconds to avoid confusing the parent from which theEN has deregistered. 3. Make Permit Joining on the RT to which the EN should be connected. This canbe done either by right clicking on the RT in SysMon's Online Network viewand choosing Permit Joining, or by pressing the F1 button on the RT. 4. Once Permit Joining has been made on the RT, install the new EN device inthe lock. When it is powered up, present a Discovery card at the lock (see chapter 5 Issuing a ZigBee configuration card); the lock will chirp once and/orshow a green LED signal, depending on lock model. The EN will announce itselfto the server. 5. After the EN has joined the network, make Forbid Joining on the RT by rightclicking on the RT in SysMon’s Online Network view, or by pressing the F1button on the RT.
52ASSA ABLOY Hospitality 66 3081 004-228.3 RouterIf an RT loses power none of its children will be able to communicate to the server.When an RT loses power it will send a special SOS message to the server at leastonce to indicate that power may have been disconnected.A power cut is illustrated with a red dot in front of the RT in SysMon:Figure 54It can take up to three hours for the ENs to get online after recovery from a powercut. Upon power up the RT will perform an orphan join and will rejoin its parent GWor RT. Any children (EN or RT) will rejoin the RT automatically by performing orphanjoins after they realize they have lost their parent. To expedite this process in ENs:1. Present an Orphan Join card at the door lock of each EN (see chapter 5Issuing a ZigBee configuration card); each lock will chirp once and/or show agreen LED signal, depending on lock model. This may be a necessary step if the RT has been without power for an extendedperiod of time as the ENs will only attempt an orphan join every so often (i.e. everythree hours) in an attempt to conserve power.If an RT needs to be replaced, the 'Permit Joining' command is used: 1. Make a leave on the old RT: right click on the RT in SysMon’s OnlineNetwork view and choose Leave Network. In this way the old RT will deregister from the parent. Note: Due to a bug in BeeStack radio nodes of versions before 1.0.49, donot use the Leave Network command for these older versions.2. Important: Wait for 40 seconds to avoid confusing the parent from which theold RT has deregistered. 3. Choose Permit Joining on the GW that the new RT should associate itselfwith.4. Press the F1 button when powering up the new RT. The RT will make adiscovery, i.e. it will search for and join the GW on which Permit Joining hasbeen made. After this, choose Forbid Joining on the GW.5. Make Permit Joining on the new RT. This can be done either by rightclicking on the new RT and choosing Permit Joining, or by pressing the F1button on the new RT. Present a Discovery card at the door lock of each ENthat should associate with the new RT; each lock will chirp once and/or showa green LED signal, depending on lock model. For more information about theZigBee configuration card, see chapter 5 Issuing a ZigBee configuration card. 6. Each EN will search for and join the new RT on which Permit Joining hasbeen chosen. After this, make Forbid Joining on the new RT. This is doneeither by right clicking on the new RT and choosing Forbid Joining, or bypressing the F1 button on the new RT.
53ASSA ABLOY Hospitality 66 3081 004-228.4 GatewayIf a GW loses power, none of its children (RT or EN) will be able to communicate tothe server. A power cut is illustrated with a red dot in front of the GW in SysMon:Figure 55Note: If a GW is replaced, the entire commissioning process must be performedagain; see sections 3.2-3.7.8.5 ServerIf the server loses power, no commands can be sent to the locks. When the server isrecovered it will need to query the locks to retrieve any events it may have missedwhile it was down.
54ASSA ABLOY Hospitality 66 3081 004-229. Redundancy and recovery9.1 Communication channelThe ZigBee communication protocol has the built in capability to communicate on anyone of 16 different channels (or frequencies). In the event that one or more channelsare blocked or do not allow for adequate signal strength and stability, other channelsmay be used. Important: The ZigBee communication can be disturbed by e.g. Wi-Finetworks; always make sure to have as long distances as is physically possiblebetween ZigBee devices and other radio equipment. It is also possible to use the Setall coordinators checkbox in the Select channels dialog; see details below. If Wi-Fidisturbance still causes problems at a site, automatic channel change can be enabled.See more information about automatic channel change in section 9.1.1. If there are circumstances that dictate the devices should communicate on a specificchannel (i.e. if there are other online devices or known interference on otherchannels), it is possible to force the devices to stay on a specific channel. 1. Right click on the concerned GW in SysMon's Online Network view andchoose Set channels; a dialog as in Figure 56 will be shown. Figure 562. By default, all 16 channels are checked since the GW will normally choosewhich of the 16 channels in the 2.4GHz band the nodes in the PAN should use. If a specific channel should be used, click Clear to uncheck all channels. 3. Check the desired channel(s); if more than one channel is checked, the bestone will be chosen. 4. If the chosen channel(s) should be used for all GWs in the system, mark thecheckbox Set all coordinators. 5. Click OK.
55ASSA ABLOY Hospitality 66 3081 004-229.1.1 Automatic channel changeNote: Automatic channel change requires Visionline 1.12.2 or higher. Note: Contact Technical support for details about how to enable automatic channel change. The channel is automatically changed if:more than 25% of the end nodes are offline or have an LQI less than 30% (requires the Orion EMS option) more than five offline alarms have beenreceived from the same thermostat during the last 24 hours; these alarms are triggered when the thermostat detects that a motion detector, lock or door switch is offline The new channel is accepted if all routers report back within 15 minutes. If not, a new channel is selected. When the new channel has been accepted it will beretained during at least 24 hours even if the conditions above are met. At automaticchannel change, all 16 channels are used regardless of the channels selected by the user.9.2 Recovery9.2.1 PollingIn order to preserve the battery, the ENs use a scheme called polling. Each EN wakesup periodically to check (poll) its parent for messages. Any message for the node issent as an answer to the poll. The polling is the reason of variable answering times. 9.2.2 FallbackIf the poll does not give any answer five successive times, the EN has a fallbackprocedure. The missing answer can have two causes: the parent is offline due to a power cut the channel is jammed In the latter case, follow steps 1-3 in section Communication channel to chooseanother channel. The EN will start orphan joining as a fallback, but continue to send polls even after this. This will find the parent in case there has been a channel switch. It will also find the parent in case there has been a power cut and the power returns. Due to the high power consumption of orphan joining, it will be performed at very long intervals: Initially, the interval will be one minute. For every time the orphan join fails, the interval is doubled until it reachesthree hours.Note: RTs have the same functionality, but as they are powered externally they will make an orphan join every 30 seconds.
56ASSA ABLOY Hospitality 66 3081 004-22Appendix A: Online devicesGateway Figure A1Automatic adjustment to 10 or 100 Mbit/s networksPowered via Ethernet or by a power adapter (5VDC) Note: The gateway is of PoE class 1; power range 0.44-3.84W. Low power consumptionThe total number of gateways is virtually unlimited Can have either five routers or 15 endnodes connected as direct descendantsCase with the dimensions 63 mm x 144 mm x 27,5 mm (2,48" x 5,67" x 1,08")Easy mounting (can be mounted either with adhesive VELCRO® strips or fastening screws; a package with two VELCRO® strips and two fastenings screws are enclosed) Weight: 116 gFlame retardant ABSUL94 V-0 approvedColour: RAL 7047Suitable for operation in the range 5-50º C and 10-90% non-condensed relative humidity
57ASSA ABLOY Hospitality 66 3081 004-22RouterFigure A2Powered by a power adapter (5VDC)Low power consumptionCan have either five routers or 15 endnodes connected as direct descendantsThere can be a maximum of five hops down the gateway (i.e. gateway - router - router -router - router - endnode). This limits the physical coverage of a PAN. Important: Even though it is possible to have five hops, it is recommended tohave maximum three hops, i.e. gateway - router - router - endnode. The linkquality index (LQI) should be at least 30%. Case with the dimensions 40 mm x 105 mm x 19,5 mm (1,57" x 4,13" x 0,77")Easy mounting (can be mounted either with adhesive VELCRO® strips or fastening screws; a package with two VELCRO® strips and two fastenings screws are enclosed) Weight: 36 gFlame retardant ABS UL94 V-0 approvedColour: RAL 7047Suitable for operation in the range 5-50º C and 10-90% non-condensed relative humidity
58ASSA ABLOY Hospitality 66 3081 004-22Appendix B: Mounting of gateway and routerPreferred way of mounting the gateway is horizontally on the wall:Figure B1Note: The older type of gateway (9VDC) should be mounted vertically. Preferred way of mounting the router is horizontally:Figure B2
59ASSA ABLOY Hospitality 66 3081 004-22Appendix C: Example configurationsSeveral online configurations are possible. Here are some examples:Figure C1: Basic setup with GWs, RTs and no firewallNotes for the configuration in Figure C1: RF door locks communicate with RF routers; maximum 15 locks per router. RF routers 1 and 2 communicate with the Rf gateway (it is recommended to havemaximum three hops down the gateway, i.e. gateway - router - router - door lock,and an LQI, link quality index, of at least 30%). Routers are powered by a 5VDCplug-in transformer. RF gateways communicate with the application server over the Ethernet network of the property. Gateways are powered by a 5VDC plug-in transformer. The application server communicates to client stations and networked card encoders via the network of the property.
60ASSA ABLOY Hospitality 66 3081 004-22Appendix C: Example configurationsFigure C2: GWs using Power over Ethernet (PoE) communicating directly with doors. Notes for the configuration in Figure C2: RF door locks communicate with RF gateways; maximum 15 locks per gateway. RF gateways communicate with the application server over the Ethernet network of the property. Gateways are powered centrally by a PoE (Power over Ethernet)network switch. The application server communicates to client stations and networked cardencoders via the network of the property.
61ASSA ABLOY Hospitality 66 3081 004-22Appendix D: Web interface for gatewayThe gateway parameters can be modified to suit the network where the gateway islocated. This is done via the web interface as described below. Note: See Table E1 in Appendix E for a description of the gateway parameters. To modify the gateway parameters: Figure D11. Press the F button on the gateway for ashort while; the status LED on top of thegateway will blink yellow. See in AppendixA where the F button is located. 2. In the web browser, enter http://ipaddress; the IP address to enter is shownwhen hovering over the gateway inSysMon. See example below for IP addressentered in the web browser: Figure D2Note: If no DHCP server is available, usethe zero config IP address which is shownin Wireshark; see section 1.3.1 for moreinformation about zero config. 3. Make the desired changes in the ZigBeeGateway Setup page; see example inFigure D1. 4. If the server IP should be changed andthere is no DNS (Domain Name System): - Enter the applicable Server IP OR - Mark the radio button 'Enable' for Announcement Broadcast; this makesthe gateway find the server.5. When all desired changes have been donein the ZigBee Gateway Setup page: - Click Save. - Click Reboot. - Press the F button on the gateway again.
62ASSA ABLOY Hospitality 66 3081 004-22Appendix E: Reset of gatewayIf the gateway parameters need to be reset to default values, e.g. if a gateway shouldbe used at a demo installation, press and hold the F button while powering up thegateway.ParameterDefault valueDynamic IP address (DHCP; Dynamic Host ConfigurationProtocol)EnabledHost IP address192.168.0.100Default gateway192.168.0.1Subnet mask255.255.255.0Announcement broadcastEnabledServer port7799 Table E1: Default values and descriptions of gateway parameters
63ASSA ABLOY Hospitality 66 3081 004-22Appendix F: Gateway boot-up1. When a ZigBee gateway comes out of reset, it reads its IP configuration from a non-volatile memory.2. If 'Dynamic IP Address' is set to Disable (see Appendix D): the gateway sets its IP address to the address stored in the config memory. Continue at step 13 below. 3. If 'Dynamic IP Address' is set to Enable (see Appendix D): the gateway sends a DHCP Request packet with IP destination address 255.255.255.255,i.e. IP broadcast, requesting its most recently used IP address.4. If the network/subnet configuration has not changed, the DHCP server willmost likely send a DHCP ACK packet, allowing the gateway to continue to use the same IP. The DHCP server may use either IP broadcast or unicast forthis packet; broadcast is however most commonly used. Continue at step 10below. 5. If the DHCP server is unwilling to let the gateway use the same address asbefore, or if the requested IP is out of scope, it sends a DHCP NAK.6. Then the gateway resets its IP address to 0.0.0.0 and sends a DHCP Discoverpacket with IP destination address 255.255.255.255; IP broadcast.7. If a DHCP server is available, it sends a DHCP Offer packet. Since the gatewayhas no valid IP address, the DHCP server must send to IP destination255.255.255.255; IP broadcast.8. The gateway receives the offer and sends a DHCP Request packet, as in step 3above, but this time requests the IP address offered by the DHCP server.9. The DHCP server sends a DHCP ACK packet, confirming that the gateway maystart using the new IP address. Unlike the ACK in step 4 above, this ACKpacket must be sent to IP destination address 255.255.255.255 (IP broadcast),since the gateway has not got any confirmed IP address yet.10.The gateway performs gratuitous ARP (Address Resolution Protocol) to ensurethat no other host has got the same IP.11.If IP collision is detected, the gateway sends a DHCP Decline packet whichrefuses the assigned IP address and restarts the gateway’s IP acquirementprocedure.12. New functionality, Zigbee gateway version 2.3.0 and later: If there is no DHCPserver available on the subnet, the gateway self-assigns an IP address from theIPv4 Local Link address space (169.254.0.0/16), and sends gratuitous ARP toensure that no other host has got the same IP.13. The gateway reads the most recently used Visionline server IP address andtries to open a TCP connection to the server.14. If the TCP connection attempt fails, the gateway will continue to tryconnections to the same IP over and over again – unless it detects that thenetwork/subnet setup has changed, e.g. the gateway may have been moved toa new location. Then it will send an application specific service discoveryrequest (announcement broadcast) with IP destination address255.255.255.255; IP broadcast.14 b. New functionality, Zigbee gateway version 2.3.0 and later: Even if thenetwork/subnet setup is unchanged, but long time (one hour) has elapsedwithout any successful TCP connection with the Visionline server, the gatewaywill start sending service discovery requests.
64ASSA ABLOY Hospitality 66 3081 004-22Appendix F: Gateway boot-up15. If a Visionline server is on the same subnet, or if another gateway with a validTCP connection to the server is on the subnet, they will send a replyto the querying unit, letting it know the IP address and TCP port of theVisionline server. The gateway then tries TCP connection to that IP.15 b. New functionality, Zigbee gateway version 2.3.0 and later: From the payloadsupplied in the reply (the reply is sent with IP destination address255.255.255.255, IP broadcast), the querying unit can determine if its own IPaddress properties are correct with respect to network class, default gateway IPand subnet mask. If required, it will self-assign a new IP-address within thesubnet specified in the reply, and then send gratuitous ARP to ensure that noother host has got the same IP. Then it goes on and tries TCP connection to thereceived server IP address.16. New functionality, Zigbee gateway version 2.3.0 and later: Prior to sending theservice discovery request, the gateway tries to contact a DNS server (DomainName System), with a request for resolving the most recently used ServerHost Name. If that name is unknown to the DNS, the gateway tries to resolvethe factory default Server Host Name. If any of the two names renders asuccessful DNS reply, the gateway uses the IP address received from the DNSserver, and tries TCP connections to that address. If the factory default name isunknown too, or if a DNS server is not available at all, the gateway sends aservice discovery request.Note: 14, 14 b, (15/15b) and 16 will go on in a round robin way until the gatewayhas reached the server.
65ASSA ABLOY Hospitality 66 3081 004-22Appendix G: More about how the gateway findsthe serverIntroductionThis appendix describes the process of how the gateway finds the server. The solution isbased on DNS (domain name system) as well as on announcement broadcast, which is aproprietary implementation of zero config. Note: A general description of setup of DNS entries cannot be made in this document, since this varies with the type of DNS server that is used. There are three challenges when the gateway is connected to the network:1. A new gateway must be able to find the server even if it is located on aseparate subnet.2. The gateway must be able to locate a backup server in case the primary serverfails. The backup server is assumed to have the latest database from theprimary server.3. The above must be fulfilled even if there are multiple Visionline servers on thesame network.Commissioning of gateways:Single server - commissioning of gateways with DNSMultiple servers - commissioning of gateways with DNSCommissioning of gateways without DNSSwitching to backup server: Single server - switching to backup server with DNSMultiple servers - switching to backup server with DNSSwitching to backup server without DNS
66ASSA ABLOY Hospitality 66 3081 004-22Appendix G: More about how the gateway findsthe serverCommissioning of gatewaysIf the gateway is located on the same subnet as the server, the gateway will locatethe server using announcement broadcast without any need for manualconfiguration. However, the normal case is that the server and the gateway arelocated on different subnets. The first gateway for each subnet requires help from the DNS to locate the server. Single server - commissioning of gateways with DNS1. Add a DNS entry called timeloxserver and let its IP address be the address ofthe application server to which the new gateway shall connect. The gatewaywill then make a DNS query using the name timeloxserver and in this way getthe IP address of the server. 2. Connect the gateway to Ethernet and wait for it to appear in the SysMon Online Network tree.Multiple servers - commissioning of gateways with DNSIn the steps below, it is necessary to know the system code. To find it, double click on System settings under Reports in the software navigation window. Figure G11. For each application server, add a new DNS entry with the system name for the concerned server. The system name is timelox_12-character system codewithout dashes, e.g. timelox_D124BD233D13.2. In order to find the correct server at first installation, the gateways must beinstalled for one server at a time. 3. Let timeloxserver refer to the IP address of the first application server. 4. When all gateways have been installed for one server, the DNS entry for timeloxserver must be changed to the IP address of the next server.5. When all gateways for the last server have been installed, the timeloxserverentry must be removed.
67ASSA ABLOY Hospitality 66 3081 004-22Commissioning of gateways without DNS1. Connect one gateway to each subnet. Use the web interface for the gateway to configure the IP address of the Visionline server. Note: This is only neededfor the first gateway for each subnet, since the other gateways on the samesubnet will retrieve the server IP address from the first one by announcementbroadcast.2. Continue adding gateways. They will automatically obtain the IP address of the application server from the gateways on the same subnet that are alreadyonline with the server.Switching to backup serverSingle server - switching to backup server with DNS1. Change the IP address of the timeloxserver entry in the DNS so it points to the backup server. The gateways will then connect to the backup server if the connection to the primary server is lost and cannot be re-established.Multiple servers - switching to backup server with DNS1. For the concerned application server, change the IP adress of the system name entry in the DNS so it points to the backup server. The gateways willthen connect to the backup server if the connection to the primary server islostand cannot be re-established.Switching to backup server without DNS1. Remove the primary server from the network.2. Assign the IP address of the primary server to the backup server OR enter the IP address of the backup server in the web interface for one gateway per subnet. Note: It will take one hour after the primary server closes its sockets until the rest of the gateways enable their announcement broadcast.
68ASSA ABLOY Hospitality 66 3081 004-22Appendix H: Firmware upgradeIf one or a few online devices should be upgraded, this is done from SysMon; the applicable firmware must however first be saved to the database from the Tools/Module firmware dialog in the client. For details about Tools/Module firmware, see the appendix about firmware upgrade in the client setup manual. When the firmware that is applicable for an upgrade has been loaded into the database, follow the steps below: 1. Click the Set button in the Online Network dialog and choose Set Firmware Files for Bootloading. Figure H12. The Select Firmware Files for Bootload will show the firmwares that have been saved to the database. If several versions of the same firmware have been saved to the database, click the applicable button if another version should be chosen. Figure H2
69ASSA ABLOY HospitalityE-mail: apac.hospitality@assaabloy.comASSA ABLOY Hospitality APACPhone: +65 6305 7670ASSA ABLOY Hospitality EMEAASSA ABLOY Hospitality North AmericaPhone: +47 69 24 50 00E-mail: emea.hospitality@assaabloy.comE-mail: lam.hospitality@assaabloy.comPhone: +1 972 907 2273ASSA ABLOY Hospitality Latin AmericaE-mail: northam.hospitality@assaabloy.comPhone: +52 55 36 40 12 00www.assaabloyhospitality.com

Navigation menu