ARRIS TG1682 4-port DOCSIS 3.0 Gateway User Manual User Guide

ARRIS Group, Inc. 4-port DOCSIS 3.0 Gateway User Guide

User Guide

A R R I S Xfinity TG1682 Telephony Gateway User's Guide Get ready to experience the Internet's express lane! Whether you're checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Xfinity TG1682 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone ser-vice and both wired and wireless connectivity. It also supports a Lithium-Ion bat-tery backup to provide continued telephone service during power outages. The Xfinity Telephony Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The Xfinity Telephony Gateway also provides 802.11a/b/g/n wireless connectivity for enhanced mobility and ver-satility. In addition, the Xfinity Telephony Gateway provides for up to two separate lines of telephone service and Digital Enhanced Cordless Telecommunications (DECT) funtionality to allow using cordless telphones within the home. The Tele-phony Gateway also offers integrated MoCA 2.0 home networking providing Inter-net access and transfer of multimedia content between devices over coaxial cable in the home. Installation is simple and your cable company will provide assistance to you for any special requirements. The links below provide more detailed instructions. Safety Requirements Getting Started Battery Installation and Removal Installing and Connecting Your Telephony Gateway Configuring Your Ethernet Connection Using the Telephony Gateway Troubleshooting Glossary
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administra tion au-thorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohib-ited. ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. ("ARRIS"). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of mer -chantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without no-tice. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending. Release 16 Draft 1.0 February 2014
Xfinity TG1682 Telephony Gateway User's Guide 3 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Safety Requirements These Telephony Gateways comply with the applicable requirements for perform-ance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. CAUTION Risk of explosion Replacing the battery with an incorrect type, heating a battery above 75°C, or incinerating a battery, can cause product failure and a risk of fire or battery explosion. Do not dispose of in fire. Recycle or dispose of used batteries responsibly and in accordance with local ordinances.  The Telephony Gateway is designed to be connected directly to a telephone.  Connecting the Telephony Gateway to the home's existing telephone wiring should only be performed by a professional installer.  Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.), to avoid risk of electrocution.
Xfinity TG1682 Telephony Gateway User's Guide 4 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary  Do not use spray cleaners or aerosols on the Telephony Gateway.  The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used.  Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution.  Do not use the telephone to report a gas leak in the vicinity of the leak.  Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e. heat registers, space heaters, fireplaces, etc.).  Use only power supply and power cord included with the equipment.  Equipment should be installed near the power outlet and should be easily accessible.  The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical in-stallation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820. In the European Union and in certain other countries, CATV installation equipotential bonding requirements are specified in IEC 60728-11, Cable networks for television signals, sound signals and interactive services, Part 11: Safety. This equipment is intended to be installed in accordance with the requirements of IEC 60728-11 for safe operation. If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.  In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines.  When the Telephony Gateway is connected to a local computer through Eth-ernet cables, the computer must be properly grounded to the building/res-idence AC ground network. All plug-in cards within the computer must be properly installed and grounded to the computer frame per the manufacturer's specifications.
Xfinity TG1682 Telephony Gateway User's Guide 5 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary  Ensure proper ventillation. Position the Telephony Gateway so that air flows freely around it and the ventillation holes on the unit are not blocked.  Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in ac-cordance with the instructions, may cause harmful interference to radio communi-cations. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the fol -lowing measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. Warning: Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncon-trolled environment. This equipment should be installed and operated with minimum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
Xfinity TG1682 Telephony Gateway User's Guide 6 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Xfinity TG1682 Telephony Gateway is DOCSIS compliant with the following fea-tures:  Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems.  Convenience: supports Ethernet and 802.11a/b/g/n wireless connections; both can be used simultaneously  Flexibility: provides two independent lines of telephone service as well as high speed data  Compatibility:  Data services: DOCSIS 3.0 compliant and backward-compatible with DOCSIS 2.0 or 1.1; supports tiered data services (if offered by your cable company)  Telephony services: PacketCableTM 1.5 or 1.0 compliant  DECT support for CAT-iq 2.0 compliant DECT 6.0 hardware with multi line calling capabilities The TG1682 provides:  Wireless 802.11a/b/g/n connectivity  Four Ethernet ports for connections to non-wireless devices  Up to two lines of telephone service with Digital Enhanced Cordless Telecom-munications (DECT) funtionality  Integrated MoCA 2.0 home networking  DOCSIS 3.0 compliant with Li-Ion backup battery  Two USB host ports (future support for external USB devices)
Xfinity TG1682 Telephony Gateway User's Guide 7 Coax Cable Phone Cable A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary What's in the Box? Make sure you have the following items before proceeding. Call your cable company for assistance if anything is missing.  Telephony Gateway  Power Cord  Quick Installation Guide  End User License Agreement Items You Need If you are installing the Telephony Gateway yourself, make sure you have the fol-lowing items on hand before continuing:  Telephony Gateway package: see What's in the Box? for a list of items in the package.  Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV. You can buy coax from any electronics retailer and many discount stores; make sure it has connectors on both ends. There are two types of connectors, slip-on and screw-on; the screw-on connectors are best for use with your Telephony Gateway. The coax should be long enough to reach from your Telephony Gateway to the nearest cable outlet. Note: For best performance, use high-quality RG-6 type coax cable and mini-mize or eliminate splitters between the cable jack and the Telephony Gateway.  Phone Cable: as shown in the image to the left, this is a standard phone cable with standard phone connectors (RJ11 type) on both ends. You can buy phone cables from any electronics retailer and many discount stores.  Splitter (optional): provides an extra cable connection by splitting a single outlet into two. You may need a splitter if you have a TV already connected to the cable outlet that you want to use. You can buy a splitter from any electronics retailer and most discount stores; you may also need a short piece of coax cable (with connectors); use it to connect the splitter to the cable outlet and then connect the Telephony Gateway and TV to the splitter.
Ethernet Cable Xfinity TG1682 Telephony Gateway User's Guide 8 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection.  Ethernet Cable(s): as shown in the image to the left, this is a Category 5e (CAT5e) straight-through cable for connecting computers to the Gateway.  Wall-mount hardware (optional): if you want to wall-mount your Tele-phony Gateway, you need to obtain two drywall anchors or wood screws. See the Wall-Mount Template and Instructions for more details.  Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this in-formation carefully. Contact your cable company if you have any questions. Getting Service Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready:  the Telephony Gateway serial number and cable MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Gateway)  the model number of the Telephony Gateway If the Telephony Gateway was provided by your cable company, they already have the required information. In addition, you should ask your cable company the following questions:  Do you have any special system requirements or files that I need to down-load after I am connected?  When can I start using my Telephony Gateway?  Do I need a user ID or password to access the Internet or my e-mail?  Will my phone number(s) change?  What new calling features will I have and how do I use them?
Xfinity TG1682 Telephony Gateway User's Guide 9 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary System Requirements The Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company. Telephone service requires that the cable company has Pack-etCable support. Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the TG1682, but may not be able to make maximum use of TG1682 throughput.  CPU: P4, 3GHz or faster  RAM: 1GB or greater  Hard drive: 7200 RPM or faster  Ethernet: Gig-E (1000BaseT) Windows Windows XP, Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN connection must be available. MacOS System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.
Xfinity TG1682 Telephony Gateway User's Guide 10 Model Number 1.1.04.18dM IMMIZEIHMEI 013014=1.4.1.1...11 133.1)11.0.10.. 4.4 01.M101.401Pia.....1 YE Ef 11 0 11 1E if 1-1 EE A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Xfinity TG1682 Telephony Gateway. The model number is on the label affixed to the bottom of the Telephony Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system's security:  Keep your operating system updated with the latest security patches. Run the system update utility at least weekly.  Keep your email program updated with the latest security patches. In addition, avoid opening email containing attachments, or opening files sent through chat rooms, whenever possible.  Install a virus checker and keep it updated.  Avoid providing web or file-sharing services over your Telephony Gateway. Besides certain vulnerability problems, most cable companies prohibit running servers on consumer-level accounts and may suspend your account for violating your terms of service.  Use the cable company's mail servers for sending email.  Avoid using proxy software unless you are certain that it is not open for abuse by other Internet users (some are shipped open by default). Crimi-nals can take advantage of open proxies to hide their identity when break-ing into other computers or sending spam. If you have an open proxy, your cable company may suspend your account to protect the rest of the net-work.  If you use the wireless LAN, make sure you enable wireless security on the Telephony Gateway (for the same reasons that you should run only secured proxies). See Configuring Your Wireless Connection.
Xfinity TG1682 Telephony Gateway User's Guide 11 Ethernet Cable A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Tele-phony Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. Note: To connect more than four computers to the TG1682 through the Ether- net ports, you need an Ethernet hub (available at computer retailers). The Telephony Gateway comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub or broadband router with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable Wireless Wireless access lets you connect additional (wireless-capable) devices to Telephony Gateway. The 802.11 wireless LAN standard allows one or more computers to ac-cess the TG1682 using a wireless (radio) signal. These connections are in addition to the connections supported via Ethernet. Note: You can use the wireless connection if your computer has a built-in or af- termarket wireless card. To learn more about which wireless hardware works best with your computer, see your computer dealer. Both If you have two or more computers, you can use Ethernet for up to four devices and wireless for the others. To connect five or more computers to the Ethernet ports, you will need an Ethernet hub (available at computer retailers.)
Xfinity TG1682 Telephony Gateway User's Guide 12 Basic Backup Battery (black) 6L'Vttts'iva:d ar2'rrrR10 r '12igeET1 oNie. :rdZInSIM 8 . 4 VD C . 2 4 0 0 m . . . h C h a r g i n g C u r r e n t : 151 _ v a r g e nn i e L i t h i u m - i o n B a t t e r y M o d u l e A R R I S Safety Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary Battery Installation and Removal The TG1682 Telephony Gateway supports a Lithium-Ion backup battery to provide backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony Gateway and must be installed. PS- ARCT00777 01 8.4V 2.2Ab 3N: 26053000045 I. 111111111H Assembled in Taiwan E187242 The TG1682 supports the following battery models:  Basic backup battery — provides up to 5 hours (black) or 8 hours (grey) of backup time, depending on your Telephony Gateway model and usage. It may be light grey (recommended battery) or black. Basic Battery Installation and Replacement  Extended backup battery — provides up to 12 hours of backup time, depending on model and usage. It has a strap between the battery guides. Extended Battery Installation and Replacement Your cable company may include a backup battery with your Telephony Gateway. Basic Backup Battery (grey) You can order batteries at http://yourbroadbandstore.com/ • PN. 4120100777 01 8 45 2Ah SN 26053000045 itn1111111111111111 Assembled in Taiwan 6187242 Extended Backup Batt ery
Xfinity TG1682 Telephony Gateway User's Guide 13 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Basic Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide battery backup in the event of a local power loss. The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery. 1 Press down and pull back on the latch holding the battery door (on the bot- tom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation. Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay.
Battery Compartment Hinge Tab Xfinity TG1682 Telephony Gateway User's Guide 14 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Receiver Slot 3 Push the battery pack into the bay until it seats into place. If you are tak- ing the battery out of the Telephony Gateway, position your finger in the battery opening area and use leverage to dislodge the battery while pulling it straight back. Note: The Telephony Gateway will not begin operating until you apply AC power. 4 Replace the door. To do so, place the hinge tab of the battery door into the receiver slot inside the Telephony Gateway battery compartment on the opposite end of the battery opening. Rotate the door toward the unit until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi-nances.
Battery Slots Battery Pull Strap Battery Guides A R R I S Safety Getting Started Battery Installation Ethernet Installation Configuration Usage Troubleshooting Glossary Extended Battery Installation and Replacement Use this procedure to install or replace the backup battery. 1 Press down and pull back on the latch holding the battery door (on the bot- tom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. 2 Hold the battery pack so that the guides on the battery align with the slots on the Telephony Gateway and slide the battery into the bay. The diagram on the left shows the proper orientation. Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the slots in the battery bay with the guides on the battery and apply even pressure on both ends of the battery. WRONG WRONG RIGHT , —......„............._ Sj .i, I IBP A ..." . Xfinity TG1682 Telephony Gateway User's Guide 15
Xfinity TG1682 Telephony Gateway User's Guide 16 Battery Compartment Hinge Tab Receiver Slot A R R I S Safety Getting Battery Ethernet Started Installation Installation Configuration Usage Troubleshooting Glossary 3 Push the battery pack into the bay until it latches into place. If you are taking the battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery. Note: The Telephony Gateway will not begin operating until you apply AC power. 4 Replace the door. To do so, place the tab of the battery door into the slot in- side the Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack. Please recycle or dispose of the battery responsibly and in accordance with local ordi-nances.
Xfinity TG1682 Telephony Gateway User's Guide 17 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start, make sure that:  You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology.  You have all the items you need.  Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one. If you have ordered service, your cable company should configure the Telephony Gateway automatically. You need only follow the instructions in this section to in-stall and connect the Telephony Gateway. CAUTION Risk of equipment damage Only qualified installation technicians should connect the Telephony Gateway to house wiring. Incumbent telephone service must be physi-cally disconnected at the outside interface box before making any connections.
0 0 r (.1) Power ge'er MOS (6 Online ("?12A GHz ';\ 5 GHz tee Tel' ik. Tee ,ales atter 0 0 0 0 0 0 0 0 Xfinity TG1682 Telephony Gateway User's Guide 18 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Front Panel The front of the Telephony Gateway has the following indicators: A WPS button with indicator light: indicates Wireless Protected Setup (WPS) is active. (Button with light ring is located on top of unit.) 4inity B DECT button with indicator light: Pressing the button pages all the regis- tered handsets. Pressing again cancels paging. Pressing and holding the button for 15 seconds places the unit in registration mode for handset registration. (Button with light ring is located on top of unit.) C Power: indicates whether AC power is available to the unit. D US/DS: indicates upstream and downstream connectivity. E Online: indicates internet data transmission status. F 2.4 GHz: indicates the status of the wireless LAN. G 5 GHz: indicates the sttus of the 5GHz wireless LAN. H Tel 1: indicates the status of telephone line 1. I Tel 2: indicates the status of telephone line 2. 3 Battery: indicates the battery status. ARMS TG1682 ........... - - -- -
Xfinity TG1682 Telephony Gateway User's Guide 19 O O O laff11111111111111111111111 lalnilarr11111 WAN MAC:X%X~000OOOO( A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Gateway has the following connectors and controls: A Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. B USB: USB host connectors - future support for external USB devices C Tel 1: connector for the first phone line. D Alarm/Tel 2: connector for the second phone line and a home alarm con-nection. E Ethernet (1 - 4): connectors for use with a computer LAN port. F Cable: connector for the coaxial cable. G MoCA: indicates connectivity between the Telephony Gateway and other home devices connected via the MoCA network. H Power: connector for the power cord.
Xfinity TG1682 Telephony Gateway User's Guide 20 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway:  Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required.  Is a cable jack available? For best performance, keep the number of split-ters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service.  Can you easily run cables between the Telephony Gateway's location and the phones?  If you are connecting devices to the Ethernet ports, can you easily run ca-bles between the Telephony Gateway's location and those devices?  If you want to install the Telephony Gateway on a desktop, is there enough space on either side to keep the vents clear? Blocking the vents may cause overheating.  How close are your wireless devices? The Telephony Gateway wireless connection range is typically 100-200 feet (30m-65m). A number of factors can affect connection range, as described below. Desktop mounting instructions Position the Telephony Gateway so that:  air flows freely around it  the back faces the nearest wall  it will not fall to the floor if bumped or moved  the ventilation holes on the side of the unit are not blocked.
Xfinity TG1682 Telephony Gateway User's Guide 21 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Cleaning Instructions Clean the Telephony Gateway using only a clean, slightly moistened, cloth. Do not use aerosols in the vicinity of the Telephony Gateway. Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increases range: • • Raising the unit above the devices (for example, in-stalling the Telephony Gateway in the upper floor of a multi-story dwelling) Adding wireless hubs in a bridge (WDS) network Decreases range: • Lowering the unit below the devices (for example, in-stalling the Telephony Gateway in a basement) • Metal or concrete walls between the Telephony Gate-way and other devices • Large metal appliances, aquariums, or metal cabinets between the Telephony Gateway and other devices • Interference and RF noise (2.4 GHz wireless phones, microwave ovens, or other wireless networks) Note: Decreasing the range of your wireless network may be beneficial, as long as the decreased range is sufficient for your needs. By limiting your net-work's range, you reduce interference with other networks and make it harder for unwanted users to find and connect to your network. Note: Setting the trasmit power level to High increases the range. Setting it to Medium or Low decreases the range proportionately.
C ) 1 CM MAC )000000IX 00000 mlmluumilimiuimioiioi WAN MAC:)00000000000C mlunuuIIIIuimmimmumi O O Tell Alennf Ten 4.. Tel GD GD 2 3 4 Ethernet Xfinity TG1682 Telephony Gateway User's Guide 22 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home's existing telephone wiring should only be performed by a professional installer. Physical con-nections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate. Failure to do so may result in loss of service and/or permanent damage to the Telephony Gateway. 1 Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Telephony Gateway's Cable connector (F). Tighten the con- nections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Telephony Gateway. 2 Insert the plug from the power cord into the Power connector on the back of the Telephony Gateway (H) and insert the power cord into a convenient AC outlet. The Power light on the front of the Telephony Gateway lights up, then flashes once (refer to the LED tables shown in Using the Telephony Gateway). See Troubleshooting if the Power light does not turn on. 3 Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (E) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer or an Ethernet hub with a crossover switch, use a straight-through cable. 4 Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (C or D). Connect the other end to the telephone. Home Alarm Connection If you are only using one phone, connect it to Tell (C), then connect your home alarm to Alarm/Te12 (D). If you are using two phones, connect the first phone and your home alarmto Tell (C) using an RJ-31X jack. Connect the second phone to Alarm/Te12 (D).
Xfinity TG1682 Telephony Gateway User's Guide 23 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection The TG1682 ships with a basic factory default configuration that should allow you to immediately access the Internet with a wireless connection. If your computer is equipped with a 802.11a/b/g/n wireless LAN card, you may wish to configure the Telephony Gateway's wireless settings. At a minimum, you should configure the se-curity settings. Note: Refer to the separate wireless configuration documentation for complete instructions on configuring your wireless connection.
Xfinity TG1682 Telephony Gateway User's Guide 24 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer's TCP/IP settings. The steps that follow will guide you through setting your computer's TCP/IP settings to work with the Telephony Gateway. Requirements Make sure you have the following before attempting to configure your Ethernet connection:  Computer with: — one of: Windows XP, Windows Vista, Windows 7, Windows 8, or MacOS X — Ethernet interface  Ethernet cable (supplied)  IP address, subnet, gateway, and DNS information for installations not using DHCP How to use this chapter The following list shows the procedures for modifying the TCP/IP settings on the computer. The procedure is slightly different depending on the operating system that you are using. Please ensure you are using the correct steps for the operating system on your computer. Follow the links below for instructions to configure your Ethernet connection on your operating system.  TCP/IP Configuration for Windows XP  TCP/IP Configuration for Windows 7  TCP/IP Configuration for MacOS X Note: For Windows 8 and Windows Vista, use the Windows 7 procedure. They are very similar.
Network Connections Fi l e Ed i t V i e w F a vo ri t e s To ol s A d va n c e d Hel p 0 Back - 4 Search Folders Address i, Network Connections gi Go Name Type Status Device Name LAN or High-Speed Internet Wireless Network Connection 2 LAN or High-Speed Internet Not connected Intel(R) 4ViFi Link 5300 AGN _y Local Area Connection 4 LAN or High-Speed Internet Disabled Cisco Systems VPN Adapter LAN or High-Speed Internet Connected 1-1394 Connection 2 LAN or High-Speed Internet Connected Intel(R) 82567LM Gigabit Networkqnnecbon 1394 Net Adapter #2 .< Intel(R) 82567LM Gigabit Network Connection A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system. Refer to Microsoft support materials on Windows XP for installation instructions. Once installed and enabled, follow this same configuration example, but select TCP/IPv6 at the appropriate step. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel and double-click Network Connections in the Control Panel. The Network Connection window displays a list of LAN connections and associated network adapters. Xfinity TG1682 Telephony Gateway User's Guide 25
Xfinity TG1682 Telephony Gateway User's Guide 26 General Support Connection Status: Connected Duration: 00: 03: 21 Speed: 12.0 M bps Activity Sent - • I Received Bytes: 12,198 43,986 Properties Disable Close Local Area Connection 2 Properties General Authentication Advanced. Connect using. . by ADD I S TO U C HS T ONE DEV ICE Lorff puke This connection uses the following items: P ro p er t i es Install... N. Client for Microsoft Networks aFile and Printer Sharing for Microsoft Networks  aoS Packet Scheduler  Internet Protocol ITUPAPJ Description Transmission Control Protocol/Internet Protocol. The default wide area network protocol that provides communication across diverse interconnected networks El Show icon in notification area when connected OK Cancel A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 2 Double-click the local area connection to be used for your device's network connection. The Local Area Connection Status widow displays. 3 Cl ic k Prope rt ies. 4 Select TCP/IP by clicking it one time. Then click Properties.
Xfinity TG1682 Telephony Gateway User's Guide 27 Internet Protocol (TCP/IP) Properties General Alternate Configuration You can get IP settings assigned automatically if your network supports this capability. Otherwise, you need to ask your network administrator for the appropriate IP settings 0[961ain an IP address automalicallo 0 Nee the following IP address - Q. [Vain DNS server address automatically 0 Ilse the following DNS server addresses. E OK 1 Cancel A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 5 Click the General tab. Then click Obtain an IP address automatically and click OK. 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Xfinity TG1682 Telephony Gateway User's Guide 28 Ad ju st yo ur co mp ute rs s et ting s System and Security Review your computer's status Rack up your computer Find and fix problems Network and Tyternet View network state nd tasks Choose homegroup and sharing options Hardware and Sound View devices and printers Add a device Conned to a projector Adjust commonly used mobility settings Programs Uninstall a program Get programs View by, Category • User Accounts Change account type Appearance and Personalization Change the theme Change desktop background Adjust screen resolution flo C lo c k, L an g ua g e , a nd R e g i o n Change keyboards or other input methods Change display language Ease of Access Let Windows suggest settings Optimize visual display Cont. r Network and L.. r It Search antra( /laud Control Panel Home System and Security  Network and Internet Hardware and Sound Programs User Accounts Appearance and Personalization Clock, Language, and Region Ease of Access A.7! Network and Sharing Ctnter View network status and tasks 'U Conned to a network View network computers and devices Add a wireless device to the network 'W H o r n e G r o u p Choose homegroup and sharing options ftInternet Options l Change your homepage Manage browser add-ons Delete browsing history and cookies I nt e l® P ROS et /W i re les s T oo ls A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet.
Xfinity TG1682 Telephony Gateway User's Guide 29 Control Pane/ Finnic V i e w y ou r b a si c ne tw ork i nf or ma t io n and se t up co nn ec t io ns Internet 1 Connect or disconnect See full m Manage wireless networks Change adapter settings Change advanced sharing settings LP-MARTINEZ ARRISLCOM (This computer) View your active networks ARRISLCOM Domain network Access type. Internet Connections: Local Are.onnecti.on C ha n ge y o u, r a to Se t settings on or network dial-up, ad hoc, or VPH connection; or set up a router or V.Connect to a network Connect or reconnect to a wireless, wired, dial-up, or VPN network connection. 4 Choose hornegroup and sharing options Access files and printers located on other network computers, or change sharing settings. F.1,1 Tre• -cot prob, C..ao rece ork orcb!ems. or get troubleshooting inforrnation. Hom elaro up k i tekg PROS et/W ire le ss T ools In te rnet Opt ions Wi nd ows F ire wal l Network and Internet t Network and Sharing Center Local Area Connection Status General Connection ________________________________________ IPv4 Connectivity: Internet IPv6Connedinty: Internet Media State: Enabled Duration: 01:27:54 Speed: 1.0 Gbps Details... 1 Received 94,996,161 Sent — -77:regr Bytes: 1,975,644 I [ Diagnose ',Prope rties [ V Di sab le [ Activity C l o s e A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window.
14 Local Area Connection Properties ICI NeNorking I Connect using: I I Elroadcom NetSgreme Gigabit Ethernet [ Configure I This connection usesthe following items. Li el a, ent for Microsoft Networks LI Al CmS Padre' Scheduler Li Al File and Punter Sharing for Microsoft Networks Li ..,- Internet Protocol Version 6 (TCP/IPv6) o-' Li -..E. Link-Layer Topology Discovery Mapper I/0 Diver Li ..,- Link-Layer Topology Discovery Responder [ Install_..m1 [ Urunstall I L propetTi Description Transmission Control Protocol/Internet Protocol. the default wide area network protocol that provides communication across diverse interconnected networks. I OK I I Cancel I TCP/IPv4 Selected _ Local Area Connection Properties ICI Networking Conned using: gElroadcom NeDareme Gigabit Ethernet I Configure I This connection uses the following items Li 1Chent for Microsoft Networks l XII)oS Packet Scheduler Li a File and Printer Sharing for Microsoft Networks El rir Inter-let Protocol Version 6 D-CP/IPv6.) LI -,- Internet Protocol Version 4 (TCP/IPv4) Li -,- Link-Layer Topology Discovery, Mapper I/0 Dryer Li rir Link-Layer Topology Discovery Responder [ InstaL. ,...1 [ UrinsLall I IL. Properties4 I Description TCP/IP version 6. The latest version of the Internet protocol that provides communication across diverse interconnected networld I OK I I Caned TCP/IPv6 Selected Xfinity TG1682 Telephony Gateway User's Guide 30 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 5 Click Properties to open the Properties window.
Xfinity TG1682 Telephony Gateway User's Guide 31 Advanced... I Sutinet mask: Default gateway:  Obtain DNS server address automati.11y in Use the following DNS server addresses: Preferred DNS server: Alternate DN5 server: n Validate settings upon exit Cartel ICI Alternate DN5 server:  Validate settings upon exit 171 You can get IPv6 settings assigned autornatimlly if your network support this impability, Otherwise, you need to ask your network administrator for the appropriate IPv6 settings. ® Obtain an IPv6 address automali.11y Use the following IPv6 address: _____ IPo6 address: Subnet prefix length: Default gateway: Obtain DN5 server address automat a:11y ® Use the following DNS server addresses: Preferred DNS server: Cancel General Internet Protocol Version 4 (TCPAPv4) Properties INV. General I Alternate Cunfiguraturil You car get IP settings assigned autornatimlly if your network support this mpablity. Otherwise, you need to ask your network administrator for the appropriate IP settings. a Cbtin an IP address automatimlly Use the following IP address: A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 6 Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Pro-tocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. TCP/IPv4 Properties TCP/IPv6 Properties 7 For either TCP/IPv4 or TCP/IPv6, select Obtain an IP address automati- cally and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 8 Click OK to accept the new settings and close the Properties window. Then click Close to back out of the remaining setup screens.
Xfinity TG1682 Telephony Gateway User's Guide 32 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. e6^ System Preferences I Show All Personal ,FrA, 0 CO Appearance Dashboard & Desktop & Dock Intern, aim! Security Spotiight Expose Screen Saver Hardware 0- ,—; .4 BUelooth COs & DAP. displays Energy Keyboard & knnt & Fax Sound Saver Mouse Internet & Network (TA _Mac herocr< Qa.clif me Sharing System - e (09 Accounts Date & Time Software Speech Startup Disk Universal Update Access oth.r p Div% FliptMrac Crow! PowerMaLe WKV
Xfinity TG1682 Telephony Gateway User's Guide 33 el 0 r' Network [ 4 Pi r Shoes All 1 Location: Automatic 4l S h o w : Ne t w o r k S t a t us Ethernet is currently active and has the 0 address  Built-1n Ethernet 10 5 30.19). You are connected to the Internet via Built-in Ethernet.  Ai rPort 9 el uetooth  VPN iL2T1') Airport is connected to the network crushbone. Blaetooth is conligu red. bat is not connected. ilitietooth is set up to dial wap.cingular. VPN (LOOP) is configured. but is not connected. Configure.,, ) Connect.. 11 Click the lock to prevent further changes. ( Assist me...) ' APPtY Now A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 2 Click the Network icon.
Xfinity TG1682 Telephony Gateway User's Guide 34 Of required} {Optional} mai} Renew DHCP Lease ) DHCP Client ID: C o n f i g u r e I P v 4 : U s i n g D H C P I P A d d r e s s , S u b n e t M a s k , R o u t e r , D N S S e r v e r s : (Optional} onan. 0 Search Domains: IPA Address: ( Configure IPvfi.. Location, Automatic Show: guilt-in Ethernet t TCPOP -il PPPGE A ppleTal k Pr oxies Et hernet t41 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Eth-ernet from the Show menu. III •J[ SHoss4 Click She lock to prevent further changes. Assist me... Apply Now 4 Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application. TCP/IPv4 configuration is completed.
Xfinity TG1682 Telephony Gateway User's Guide 35 Networ, nor) It requ red} !Optioned ( Renew DHCP Lease IP Address: Subnet Mask: Router: DNS Servers DHCP Client ID: .cOptIonal/ Search Domains: IPv6 Address: Configure IPv6... ) Configure Pk: Automatica lly IPv6 Address: Router 1•11mm“.•.- A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the pre- vious window. Dick the lock to prevent rur:••e changes. 9 Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10 Close the System Properties application.
Xfinity TG1682 Telephony Gateway User's Guide 36 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures.  Setting up Your Computer to Use the Telephony Gateway  Indicator Lights for the TG1682  Using the Reset Button Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company. Contact your cable company if you need help setting up your computer.
Power US/DS Online 2.4 GHz 5 GHz Tel 1 Tel 2 Battery Xfinity Power (.** USX* (6 Online 41.:‘, 2.4 ,Hz 5 GHz (t qi Ter 71 Baftery A R R I S T G 1 6 8 2 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Indicator Lights for the TG1682 The Xfinity Telephony Gateway has several LED indicator lights to assist in troubleshooting. Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines. If this pattern persists for more than 10 seconds, disconnect the telephone lines from the Telephony Gateway, then call a wiring technician for assistance. Patterns: Normal Operation (LAN and Telephone) The following table shows light patterns for the Ethernet, MoCA and wireless LANs, and the telephones, during normal operation. Mode Ethernet (rear panel) 2.4 GHz/ 5 GHz WiFi Tel 1 / Tel 2 MoCA (rear panel) AC Power Green LED On = Computer with 1 Gbps port connected Amber LED On = Computer with 100 Mbps/10 Mbps port connected Amber/Green LED Flash = Computer activity Both LEDs Off = Computer not connected On = WiFi Enabled Off = WiFi Disabled Flash = Computer Activity On = On-hook 'lash = Off-hook Off = disabled activity/traffic On = MoCA enabled Flash = MoCA network device Off = MoCA disabled No AC Power Off Off On = On-hook Flash = Off-hook Off = disabled Off Firmware Upgrade (normal operation) (normal operation) (normal operation) (normal operation) Xfinity TG1682 Telephony Gateway User's Guide 37
Xfinity TG1682 Telephony Gateway User's Guide 38 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation. Mode Power US/DS Online Battery AC Power Good On On == Connected to the Internet Flack= Not connected to the Internet On Internet available Off = In tern et not available On = Battery good or low Off = Battery missing Flash = Battery bad No AC Power Bat-tery stalled Off FIn-l a s h = Off Off = Battery power Battery bad No AC Power No Battery Off Off Off Off Firmware Upgrade On Flash On (normal operation)
Xfinity TG1682 Telephony Gateway User's Guide 39 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following table shows the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below. Power, US/DS, Online Telephone Battery Description 1 2 Off Off Off Off No power to Modem Flash Flab' I Flash Power-on Self Test "Cable Modem Start Up Sequence" Begins On Flash Off Off Retrieving telephone net-work information On Off Flash Off Retrieving telephone line information On Flash Flash Off Activating telephone service Normal Operation Begins Note: The US/DS indicator flashes during startup, and turns on when the Tele- phony Gateway establishes a connection.
Xfinity TG1682 Telephony Gateway User's Guide 40 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence US/DS Online Description Slow Flash (1/second) Off Downstream acqusition in progress On (until Upstream acqusition starts) Off Downstream acquisition completed Fast Flash (3/second) Off Upstream acquisition completed On Slow Flash (during acqusition) On (when modem IP address obtained) Upstream acqusition completed, ready for service
GD GD Reset Button D Tell Atom( Tel2 T e l A Ethernet 3 2 4 moodunimmin WAN MAC:X)000000000IX 149070410non Rclimene=ifoillarnfreg Fd 1:=7e 1 using I a n E J - 3 1 X j a c k  MoCA Xfinity TG1682 Telephony Gateway User's Guide 41 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button. The Reset button is recessed to prevent accidental resets. The diagram on the left shows the location of the reset button. Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Reset button on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access. Booting from Battery The TG1682 supports a "Boot from Battery" feature that allows the Telephony Gateway to begin service without AC power. To start the TG1682 from its battery, follow these steps: 1 If a battery is already installed in the Telephony Gateway, remove it. 2 Re-insert the battery into the Telephony Gateway (see Battery Installation and Removal for details). 3 Press the Reset button; the Power light should turn on immediately.
Xfinity TG1682 Telephony Gateway User's Guide 42 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I'm not getting on the Internet (all connections). It may take over 30 minutes to establish a connection the first time you power up your Telephony Gateway, especially when many people are online. Always leave your Telephony Gateway plugged into AC power and connected to the cable system. Check the front panel lights:  The Power and Online lights should be on.  If the Power light blinks for more than 30 minutes, call your cable company for assistance. Check your cable connections. Connectors should be tight. The coax cable should not be pinched, kinked, or bent sharply—any of these can cause a break or short in the cable (you may have to replace the cable). If you have one or more splitters between the Telephony Gateway and CATV outlet, remove the splitters and connect the Telephony Gateway directly to the outlet. Proceed to the Ethernet or wireless solutions (next page) if necessary.
Xfinity TG1682 Telephony Gateway User's Guide 43 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary I'm not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use a straight-through cable for direct connection to a computer; use a cross-over cable for connection to a hub without a cross-over switch. Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults. I'm not getting on the Internet. (Wireless) Check the indicator lights (see Using the Telephony Gateway) — the WiFi light should be on. Does your connection utility discover your wireless LAN? If you turned off "Broadcast SSID" you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to "disabled". Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults. My wireless Internet connection stops working sometimes. This is usually caused by interference — two common sources are 2.4GHz "remote" telephones and microwave ovens. If you cannot remove the inter-fering product, try using a different channel or setting Protected Mode. I can get on the Internet, but everything is slow. If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed. Other communications on the LAN, or interference with wireless connec-tions, may slow down your connection.
Xfinity TG1682 Telephony Gateway User's Guide 44 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary I don't have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem. 1 Is the Power LED lit?  If not, check to make sure the Telephony Gateway is plugged in and the outlet has power.  If the LED is lit, go to the next step. 2 Is the Online LED lit?  If not, check the coax connection at the Telephony Gateway and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider.  If the Online LED is lit, go to the next step. 3 Is the Telephone (Tel 1 or Tel 2) LED lit?  If not, phone service has not been set up on that line. Contact your service provider.  If it is blinking, there is a phone off hook somewhere in the house. Find that phone and hang it up.  If it is lit, go to the next step. 4 Is the phone plugged directly into the Telephony Gateway?  Make sure the phone is plugged into the port on the back of the Telephony Gateway labeled "Tel 1" for line 1, and "Alarm/Tel 2" for line 2.  If so, try a different phone. Make sure the new phone is a work-ing phone.  If a known good phone is used and you still don't have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider.
Xfinity TG1682 Telephony Gateway User's Guide 45 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary 5 Is the Telephony Gateway plugged into a wall outlet?  If so, unplug the RJ-11 connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your serv-ice provider.
Xfinity TG1682 Telephony Gateway User's Guide 46 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5e (CatSe) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connec-tions. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Gateway to the cable TV system. You can buy coax from any electronics retailer and many discount stores. CPE Customer Premise Equipment. This is the equipment that is plugged in to the Telephony Gateway; typically a computer or hub. Cross-over An Ethernet cable used to connect two hubs (or a hub and a cable modem) together. Also, some Ethernet hubs may have built-in cross-over on one or more ports (which eliminates the need for a cross-over cable). DHCP Dynamic Host Configuration Protocol. An IP protocol used to provide an IP address and location of services (such as DNS and TFTP) needed by a de-vice connecting to the network. DHCP allows the cable company to configure your computer's networking software for you. DNS Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address.
Xfinity TG1682 Telephony Gateway User's Guide 47 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability stan-dards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coax cable. There are two common types of F-connector, slip-on and screw-on. Use coax with screw-on connectors for connecting your Telephony Gateway. Firewa II A hardware or software device that prevents unauthorized access to a pri-vate network from the Internet. The TG1682 provides a built-in firewall. Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets.
Xfinity TG1682 Telephony Gateway User's Guide 48 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Headend The "central office" in an HFC network. The headend houses both video and data equipment. In larger cable networks, a "master" headend often feeds several "remote" headends to provide distributed services. HTTP HyperText Transfer Protocol. H u b A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISD N Integrated Services Digital Network. A digital telephony standard that pro-vides communication speeds about twice as fast as standard dialup. L A N Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. L E D Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it. MAC address A number that uniquely identifies any device connected to a network. Your cable company uses your Telephony Gateway's MAC address to authorize access to the Internet. The MAC address is printed on a label on the bottom of your Telephony Gateway. Protocol A set of rules and formats that determines the communication behavior of network entities at a given layer.
Xfinity TG1682 Telephony Gateway User's Guide 49 A R R I S Getting Battery Ethernet Safety Started Installation Installation Configuration Usage Troubleshooting Glossary Pr oxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server. For example, your cable company may have a web proxy that keeps copies of popular web pages; the proxy can send you those pages instead of fetching them directly from the web site, resulting in faster page loading and less network congestion. RF Abbreviation for Radio Frequency. Some literature refers to coax as "RF cable" and the connectors as "RF connectors." FU-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. R3-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores. SSID Service Set IDentifier, a string of text (up to 32 characters long) that uniquely identifies a wireless LAN. Switched outlet A power outlet that may be turned on and off using a wall switch. Usually intended for lamps. Avoid plugging your computer or Telephony Gateway into a switched outlet to avoid disruptions. TCP/IP Transmission Control Protocol/Internet Protocol. The protocols used to facilitate communications across one or more connected networks.
A R R I S Xfinity TG1682 Telephony Gateway User's Guide 50 Getting Battery Wireless Ethernet Safety Started Installation Installation Configuration Configuration Usage Troubleshooting Glossary T D M A Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. U pstrea m The path from a subscriber device to the headend. Some older cable docu-mentation may refer to this as the return path or reverse path. W E P Wired Equivalent Privacy, a common standard for encrypting data sent over a wireless LAN. W P A Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
A R R I S Xfirlity TG1682 Telephony Gateway User's Guide ©ARRIS Enterprises, Inc. 2014 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. ("ARRIS"). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the im-plied warranties of merchantability and fitness for a partic-ular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. ARRIS and the ARRIS logo are all trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. Protected under one or more of the following U.S. patents: 7,031,435. Other patents pending. Release 16 Draft 1.0 February 2014
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