ARRIS SBG6782ACH Wireless Gateway User Manual Wireless Cable Modem Router

ARRIS Taiwan, Ltd. Wireless Gateway Wireless Cable Modem Router

Contents

User Manual rev.pdf

User Guide SURFboard® SBG6782-AC Wireless Cable Modem & Router with MoCA®
© 2015 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims proprietary interest in the marks and names of others. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC, and are used by ARRIS under license. All other product or service names are the property of their respective owners. Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access® (WPA), the Wi-Fi Protected Setup logo, and WMM® are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi Alliance. ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this manual at any time.
Safety and Regulatory Information Wireless Cable Modem & Router • User Guide i 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS • Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference. • This device must be installed and used in strict accordance with manufacturer’s instructions, as described in the user documentation that is included with the device. • Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device. • To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing. Do not place objects filled with liquids, such as vases, on the device. • This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly. • Different types of cord sets may be used for connections to the main POWER supply circuit. Use only a main line cord that complies with all applicable device safety requirements of the country of use. • Installation of this device must be in accordance with national wiring codes and conform to local regulations. • Operate this device only from the type of power source indicated on the device’s marking label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company. • Do not overload outlets or extension cords, as this can result in a risk of fire or electric shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire hazard. • Route power supply cords so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords where they are attached to plugs and convenience receptacles, and examine the point where they exit from the device. • Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. • Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet. • Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. • Place this device on a stable surface. • Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet. • Always first touch the coaxial cable connector on the device when disconnecting or reconnecting the Ethernet cable from the device or user’s PC. i
Safety and Regulatory Information Wireless Cable Modem & Router • User Guide ii 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS • It is recommended that the customer install an electrical surge protector in the electrical outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. • Postpone installation until there is no risk of thunderstorm or lightning activity in the area. • Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. • Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. • For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device during lightning activity or power surges. • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel. • This device should not be used in an environment that exceeds 104º F (40º C). SAVE THE ABOVE INSTRUCTIONS Note to CATV System Installer — This reminder is provided to call the CATV system installer’s attention to Article 820.93 and 820.100 of the National Electric Code, which provides guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall be connected to the grounding system of the building, as close to the point of cable entry as practical. FCC STATEMENTS FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna. • Increase the separation between the device and receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment.
Safety and Regulatory Information Wireless Cable Modem & Router • User Guide iii 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet and ankles) must be at least 21 cm (8 inches). This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user. INDUSTRY CANADA (IC) STATEMENT This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the following two conditions: • This device may not cause interference, and • This device must accept any interference, including interference that may cause undesired operation of the device. CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or damage to License Exempt–Local Area Network (LE-LAN) devices. IC RADIATION EXPOSURE STATEMENT IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm between the radiator and your body. AVIS D'INDUSTRIE CANADA (IC) Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est assujettie aux deux conditions suivantes : • Cet appareil ne doit pas causer d'interférences et • Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un fonctionnement non désiré. CAN ICES-3 (B)/NMB-3 (B) Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de fréquence 5600-5650 MHz. AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 5150-5250 MHz sont réservés uniquement pour une utilisation à l'intérieur Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires) des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–réseau local (LAN-EL).
Safety and Regulatory Information Wireless Cable Modem & Router • User Guide iv 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS DÉCLARATION DE IC SUR L'EXPOSITION AUX RAYONNEMENTS NOTE IMPORTANTE: cet équipement est conforme aux limites d'exposition aux rayonnements établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et votre corps. WIRELESS LAN INFORMATION This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: • The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and Revision N), as defined and approved by the Institute of Electrical Electronics Engineers • The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility Alliance (WECA). Restrictions on the Use of Wireless Devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful. If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment. The manufacturer is not responsible for any radio or television interference caused by unauthorized modification of the devices included with this product, or the substitution or attachment of connecting cables and equipment other than specified by the manufacturer. Correction of the interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user. The manufacturer and its authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from failing to comply with these guidelines. Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only. SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see Change the Default Username and Password in this guide for instructions or visit the ARRIS website atwww.arris.com/consumer. CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Customer Service at 1-877-466-8646 for assistance.
Contents Wireless Cable Modem & Router • User Guide v 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Contents Safety and Regulatory Information ............................................................................................................ i Getting Started ........................................................................................................................................... 1 Introduction ................................................................................................................................................... 1 In the Box ...................................................................................................................................................... 1 Additional Items You May Need ............................................................................................................. 2 System Requirements .................................................................................................................................. 2 Contact Information ...................................................................................................................................... 2 Product Overview ...................................................................................................................................... iii Front Panel .................................................................................................................................................... iii Wi-Fi Protected Setup (WPS) ................................................................................................................ iv Rear Panel ..................................................................................................................................................... v Gateway Label ............................................................................................................................................. vi Installing the Gateway ............................................................................................................................... 7 Connect the Gateway to Your Computer ...................................................................................................... 7 Test the Gateway Connections ..................................................................................................................... 8 Connect Your MoCA Devices ....................................................................................................................... 8 Setting up an Internet Connection ............................................................................................................ 9 Configure Your IP Address ............................................................................................................................ 9 Verify & Renew Your IP Address ................................................................................................................ 12 Setting Up a Wireless Network Connection .......................................................................................... 13 Launch the Quick Start Wizard to Set Up Your Wireless Network ............................................................. 13 Manually Set Up a Wireless Network on Your Computer .......................................................................... 14 Connect Your WPS-Enabled Devices .......................................................................................................... 15 Test Your Wireless Network Connection .................................................................................................... 15 Managing Your Gateway and Connected Networks ............................................................................ 16 Start the Gateway Web Manager ............................................................................................................... 16 Gateway Web Manager Menu Options ............................................................................................... 17 Get Help ...................................................................................................................................................... 18 View the Gateway Product Information ...................................................................................................... 20 View the Gateway Status ............................................................................................................................ 20 Back Up Your Gateway Settings ................................................................................................................. 21 Restore Your Gateway Settings .................................................................................................................. 22 Reset to Factory Defaults ........................................................................................................................... 22 Exit the SBG6782-AC Web Manager .......................................................................................................... 23 Configuring Your MoCA Network ........................................................................................................... 24 Set Up Your MoCA Network ....................................................................................................................... 24 Protecting & Monitoring Your Wireless Network ................................................................................. 25 Prevent Unauthorized Access ..................................................................................................................... 25
Tables Wireless Cable Modem & Router • User Guide vi 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Change the Default User Name and Password .......................................................................................... 25 Set Up Firewall Protection .......................................................................................................................... 27 Set Up Parental Controls ............................................................................................................................. 28 Set Up Port Triggers .................................................................................................................................... 29 Set Up the DMZ Host ................................................................................................................................. 30 Store Remote Firewall Logs........................................................................................................................ 31 Troubleshooting Tips ................................................................................................................................ 32 Solutions...................................................................................................................................................... 32 Front Panel LED Icons and Error Conditions ............................................................................................... 33 Gateway Configuration Screen Definitions ............................................................................................ 34 Basic Screens .............................................................................................................................................. 34 Setup .................................................................................................................................................... 34 DHCP .................................................................................................................................................... 36 DDNS .................................................................................................................................................... 37 Backup and Restore ............................................................................................................................. 38 MoCA .................................................................................................................................................... 38 Firewall Screens .......................................................................................................................................... 39 Protection Level .................................................................................................................................... 39 Parental Control .................................................................................................................................... 41 Local Log .............................................................................................................................................. 42 Remote Log .......................................................................................................................................... 43 Warranty Information ............................................................................................................................... 45 Tables Table 1 – SBG6782-AC Package Contents .................................................................................................... 1 Table 2 – SBG6782-AC Front Panel LED Icons ............................................................................................. iii Table 3 – SBG6782-AC Rear Panel Ports & Connectors ............................................................................... v Table 4 – SBG6782-AC Web Manager Main Menu Options ....................................................................... 17 Table 5 – Troubleshooting Solutions ........................................................................................................... 32 Table 6 – Front Panel LED Icons and Error Conditions ............................................................................... 33 Table 7 – Basic Setup Screen-Field Descriptions ........................................................................................ 35 Table 8 – Basic DHCP Screen-Field Descriptions ....................................................................................... 36 Table 9 – Basic DDNS Screen-Field Descriptions ....................................................................................... 37 Table 10 – Basic Backup & Restore-Field Descriptions .............................................................................. 38 Table 11 – Basic MoCA Screen-Field Descriptions ..................................................................................... 39 Table 12 – Firewall Protection Level Screen-Field Descriptions ................................................................. 40 Table 13 – Firewall Parental Control-Field Descriptions .............................................................................. 41 Table 14 – Firewall Local Log Screen-Field Descriptions ............................................................................ 43 Table 15 – Firewall Remote Log Screen-Field Descriptions ....................................................................... 44
Figures Wireless Cable Modem & Router • User Guide vii 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Figures Figure 1 – SBG6782-AC Front View .............................................................................................................. iii Figure 2 – SBG6782-AC Rear View ............................................................................................................... v Figure 3 – SBG6782-AC Connection Diagram............................................................................................... 7 Figure 4 – SBG6782-AC Quick Start Wizard Screen ................................................................................... 14 Figure 5 – Quick Start Wizard Opening Screen........................................................................................... 16 Figure 6 – SBG6782-AC Web Manager Main Menu Buttons ..................................................................... 17 Figure 7 – SBG6782-AC Web Manager Main Menu Links ......................................................................... 17 Figure 8 – Help Overview Screen ............................................................................................................... 18 Figure 9 – Help About Screen ..................................................................................................................... 19 Figure 10 – SBG6782-AC Status – Product Information Screen ................................................................. 20 Figure 11 – SBG6782-AC Status Connection Screen ................................................................................. 21 Figure 12 – SBG6782-AC Backup and Restore Screen ............................................................................... 21 Figure 13 – Restore Factory Defaults ......................................................................................................... 23 Figure 14 – MoCA Configuration and Status Screen .................................................................................. 24 Figure 15 – Change Username.................................................................................................................... 26 Figure 16 – Change User Password ............................................................................................................ 27 Figure 17 – Firewall Protection Level Screen .............................................................................................. 27 Figure 18 – Parental Control-Change Time Zone Screen ............................................................................ 28 Figure 19 – Firewall Parental Control Screen .............................................................................................. 29 Figure 20 – Advanced Port Triggers Screen ................................................................................................ 30 Figure 21 – Advanced DMZ Host Screen .................................................................................................... 30 Figure 22 – Firewall Remote Log Screen .................................................................................................... 31 Figure 23 – Basic Setup Screen .................................................................................................................. 34 Figure 24 – Basic DHCP Screen .................................................................................................................. 36 Figure 25 – Basic DDNS Screen ................................................................................................................. 37 Figure 26 – Basic Backup & Restore Screen .............................................................................................. 38 Figure 27 – Basic MoCA Configuration and Status Screen ......................................................................... 38 Figure 28 – Firewall Protection Level Screen .............................................................................................. 40 Figure 29 – Firewall Parental Control Screen .............................................................................................. 41 Figure 30 – Firewall Local Log Screen ........................................................................................................ 42 Figure 31 – Firewall Remote Log Screen .................................................................................................... 44
Getting Started Wireless Cable Modem & Router • User Guide 1 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Getting Started Introduction Welcome to the next generation of ultra high-speed Wi-Fi gateways. The ARRIS SURFboard® SBG6782-AC Wireless Cable Modem & Router with MoCA® (Multimedia over Coax) provides wireless high-speed data and multimedia service access on your home or small business network. With built-in MoCA technology, the SBG6782-AC also provides high-speed Internet access to multiple MoCA devices using the existing coaxial cable connection in your home. You can also expand your MoCA home network using the ARRIS SBM1000 Video Adapter Kit, sold separately. The SBG6782-AC includes a Wi-Fi Pairing option for quick and easy connections for your wireless devices. This guide provides instructions for installing and configuring the SBG6782-AC gateway, setting up a secure wireless network connection, and managing your gateway and network configurations. In the Box Before installing your new wireless cable modem gateway, check that the following items are included in the box. If any items are missing, please call ARRIS SURFboard Technical Support at 1-877-466-8646. Table 1 – SBG6782-AC Package Contents Item Description SBG6782-AC Wireless Gateway Wireless high-speed cable modem and router with MoCA Power Cord Provides power to the gateway through an electrical outlet connection Ethernet Cable Standard Cat 5 or higher cable for connecting to the network Software License & Regulatory Card Contains software license, warranty, and safety information for the gateway 1
Getting Started Wireless Cable Modem & Router • User Guide 2 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Item Description SBG6782-AC Quick Start Guide Provides basic information for connecting the gateway Additional Items You May Need • Coaxial cable, if one is not already connected to a cable wall outlet • Ethernet cable for each additional Ethernet-enabled device • RF splitter (for additional coaxial cable connections, e.g., set-top box, Smart TV) System Requirements • High-speed Internet access account • Web browser access, such as Microsoft Internet Explorer, Firefox, Google Chrome, or Safari • Compatible operating systems: ο Windows® 8 ο Windows 7 Service Pack 1 (SP1) ο Windows Vista™ SP2 ο Windows XP SP3 ο Mac® 10.4 or higher ο UNIX® ο Linux® Contact Information For technical support or additional ARRIS/Motorola product information:. • Visit the ARRIS Support website: www.arris.com/consumer. • Call ARRIS Technical Support: 1-877-466-8646.
Product Overview Wireless Cable Modem & Router • User Guide iii 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Product Overview Front Panel Figure 1 – SBG6782-AC Front View Table 2 – SBG6782-AC Front Panel LED Icons Button/LED Icon Flashing On Not applicable — no LED on button. Not applicable — no LED on button. See Wi-Fi Protected Setup (WPS) for more information. Not applicable — icon does not flash. Green: Power is properly connected. Scanning for a downstream (receive) channel connection Green: Non-bonded downstream channel is connected. Blue*: High-speed Internet connection with bonded downstream channels. 2
Product Overview Wireless Cable Modem & Router • User Guide iv 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Button/LED Icon Flashing On Scanning for an upstream (send) channel connection Green: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels Scanning for an Internet connection Green: Gateway is connected to the network Green: Wi-Fi enabled with encrypted wireless data activity. Amber: Wi-Fi enabled with unencrypted wireless data activity Green: 2.4 GHz wireless connection is made between the SBG6782-AC and another Wi-Fi enabled device on your network; for example, printer, tablet, or laptop. Amber: Flashes during the wireless pairing process and lights SOLID green after five seconds or less. Green: Wi-Fi enabled with encrypted wireless data activity. Amber: Wi-Fi enabled with unencrypted wireless data activity Green: 5 GHz wireless connection is made between the SBG6782-AC and another Wi-Fi enabled device on your network; for example, printer, tablet, or laptop. Amber: Flashes during the wireless pairing process and lights SOLID green after five seconds or less. Green: Indicates MoCA activity in progress Green: A MoCA-enabled device is connected and running. *Blue - Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area. Wi-Fi Protected Setup (WPS) Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy solution for setting up a secure wireless network connection for any WPS-enabled device; such as a computer or printer. WPS automatically configures your wireless network connections and sets up wireless security. See Connect Your WPS-Enabled Devices for more information.
Product Overview Wireless Cable Modem & Router • User Guide v 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Rear Panel Figure 2 – SBG6782-AC Rear View Table 3 – SBG6782-AC Rear Panel Ports & Connectors Port Name Description 1 RESET button Recessed button to reset the gateway factory settings When RESET is pushed and held for five seconds, the default factory settings are restored and the gateway is rebooted WARNING! RESET also deletes all of your custom gateway configurations. 2 Four one-gigabit Ethernet ports for RJ-45 cable connections Green LED is ON - Indicates a data transfer rate of one gigabit per second Amber LED is ON - Indicates a data transfer rate of less than one gigabit per second 3 Coaxial Cable connector 4 100 - 240VAC Power connector
Product Overview Wireless Cable Modem & Router • User Guide vi 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Gateway Label The gateway label is located on the bottom of the SBG6782-AC. It contains specific gateway ID information that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, please contact your service provider for assistance. You may need to provide the following information listed on the gateway label: • Gateway model name (SBG6782-AC) • Gateway MAC address: (HFC MAC ID) • Gateway serial number (S/N)
Installing the Gateway Wireless Cable Modem & Router • User Guide 7 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Installing the Gateway This product is for indoor use only. Do not route the Ethernet cable outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the Gateway to Your Computer Before installing the gateway: • Check with your service provider to ensure broadband cable access is available in your area. To set up a wireless network, you will need a high-speed Internet connection provided by an Internet service provider. • Choose a central location in your home where your computer and gateway are preferably near existing cable and electrical wall outlets. Note: The following steps you through the wired Ethernet connection process so that you can quickly confirm that the gateway was properly connected and you can access the Internet. Figure 3 – SBG6782-AC Connection Diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional). 2. Connect the other end of the coaxial cable to the Cable connector on the gateway. 3
Installing the Gateway Wireless Cable Modem & Router • User Guide 8 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Use your hand to tighten the connectors, to avoid damaging them. 3. Connect the Ethernet cable to any available Ethernet port on your gateway and to the Ethernet port on your computer. Repeat for each additional computer or Ethernet–enabled device that you want connected on your wired network. 4. Connect the power cord to the Power port on the gateway and then plug it into an electrical wall outlet. Note: This automatically powers ON your gateway. Test the Gateway Connections Although your computer may already be configured to automatically access the Internet, you should still perform the following gateway connectivity test to verify that the devices were connected properly. 1. Power ON your computer and then log on. 2. Check that the Power, Receive, Send, and Online front panel LEDs on the gateway first FLASH in sequential order and then light SOLID. See Front Panel for additional LED status information. If an LED did not light SOLID, call the ARRIS SURFboard Technical Support Center at 1-877-466-8646 for assistance. 3. Contact your service provider to activate (provision) your gateway. Note: Your service provider may allow for automatic activation which will automatically launch a special website when you open a web browser. 4. Once your gateway is provisioned, open a web browser on your computer, such as Internet Explorer, Firefox, Google Chrome, or Safari. 5. Type a valid URL (for example, www.arrisi.com/consumer) in the address bar and then press Enter. The ARRIS website should open. If it did not open, you may have to manually set up the network options on your computer to access the Internet. See Setting Up an Internet Connection for more information or call ARRIS SURFboard Technical Support (1-877-466-8646) for assistance. Connect Your MoCA Devices You can also connect any MoCA devices such as the ARRIS SBM1000 SMART Video Adapters or a Smart TV to the SBG6782-AC. You will need an RF cable splitter and an additional coaxial cable to connect the MoCA device and SBG6782-AC. Follow the instructions included with the device to complete the applicable connections. Note: The MoCA LED on the SBG6782-AC front panel will light up SOLID green when the gateway detects other MoCA devices on your home network.
Setting up an Internet Connection Wireless Cable Modem & Router • User Guide 9 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Setting up an Internet Connection IMPORTANT! Your computer may already be configured to automatically access the Internet. If so, do not change the network options on your computer. Please contact ARRIS SURFboard Technical Support for assistance or verification. If you cannot access the Internet after installing the gateway, you may have to manually set up your computer to connect to the Internet. To do this, you will have to enable the network options on your computer to automatically obtain an IP address and DNS server address. After configuring the network options, you should verify the IP address. If you still cannot access the Internet after configuring the IP address, contact ARRIS SURFboard Technical Support for assistance. Please note, operating system-specific commands for configuring computer network options are not provided in this document. The same general steps provided below apply to the following Microsoft Windows operating systems: • Windows 8 • Windows 7 • Windows Vista • Windows XP Note: For Mac, UNIX, and Linux computers, please follow the instructions provided in the applicable user documentation. Your service provider may provide additional instructions to help you set up your computer. If you are unfamiliar with the network configuration commands for your operating system or need assistance, we highly recommend that you contact your service provider or refer to the user documentation for the Windows operating system running on your computer for more information. Configure Your IP Address Note: The following instructions apply to Windows 7. Some windows and commands used in this procedure may differ slightly from your computer depending on your operating system. 1. Open the Control Panel or Network Connections using the Start button from the taskbar on your computer desktop. 2. Click View network status and tasks to open the Network and Sharing window. 4
Setting up an Internet Connection Wireless Cable Modem & Router • User Guide 10 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS 3. Click Change adapter settings from the Control Panel Home pane to open the Network Connections window. 4. Click Local Area Connection to open the Local Area Connection Status window. 5. Click Properties to open the Local Area Connection Properties window.
Setting up an Internet Connection Wireless Cable Modem & Router • User Guide 11 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS 6. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties to open the TCP/IPv4 Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Click OK to save the TCP/IP settings and close the Internet Protocol Properties window. 9. Step through to close the remaining windows and exit.
Setting up an Internet Connection Wireless Cable Modem & Router • User Guide 12 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Verify & Renew Your IP Address 1. Open a command prompt window using the Start button and Run command from the Taskbar on your desktop. 2. Type cmd and click OK to open a command prompt window. 3. Type ipconfig and press Enter to display the IP configuration. 4. To renew the IP address, type ipconfig/renew and press Enter. A new IP address for your computer or other Ethernet-enabled device will display. 5. Type exit and then press Enter to return to Windows.
Setting Up a Wireless Network Connection Wireless Cable Modem & Router • User Guide 13 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Setting Up a Wireless Network Connection Your SBG6782-AC gateway and computer must have access to a Broadband or high-speed Internet service before setting up a wireless network connection. Also, make sure your computer and the SBG6782-AC are connected through an Ethernet connection. Your SBG6782-AC gateway and computer must have access to a Broadband or high-speed Internet service before setting up a wireless network connection. Also, make sure your computer and the SBG6782-AC are connected through an Ethernet connection. Choose one of the following options to set up your wireless network connection: • Launch the Quick Start Wizard to Set Up Your Wireless Network • Manually Set Up a Wireless Network on Your Computer • Connect Your WPS-Enabled Devices After setting up your wireless network connection, check that the wireless network connection was set up properly. See Test Your Wireless Network Connection for more information Launch the Quick Start Wizard to Set Up Your Wireless Network The SBG6782-AC Quick Start Wizard is a six-step application to help you quickly configure your basic wireless network settings. Depending on your home network setup, you can further customize your wireless home network configuration after completing the wizard. 1. Open any web browser on the computer connected to the SBG6782-AC. 2. In the Address bar, type http://192.168.0.1 for the SBG6782-AC Web Manager IP address, and then press Enter. The gateway Login screen displays. 3. Type the default username and password. Both entries are case-sensitive. Username: admin Password: password Note: The gateway login process may differ slightly depending on if you purchased the SBG6782-AC gateway from a retail store or if you received it from your service provider. 4. Click Login to open the SBG6782-AC Web Manager. The Launch Quick Start Wizard screen displays (see Figure 4 on next page). 5. Click Launch Quick Start Wizard to start the wizard. 6. Click Next. 5
Setting Up a Wireless Network Connection Wireless Cable Modem & Router • User Guide 14 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Figure 4 – SBG6782-AC Quick Start Wizard Screen 7. Enter a Network Name (SSID) for your wireless network. The network name must contain from one to 32 alphanumeric characters. 8. Enter a Passphrase or Wi-Fi Security Key and then click Next. This is the sign-on access code for your wireless network. The code must contain from 8 to 64 characters consisting of any combination of letters, numbers, and symbols. Remember that your passphrase should be as unique as possible to protect your wireless network and deter hackers or unauthorized access to your network. 9. 2.4 GHz and 5 GHz network configurations are created for your wireless network. Click Next. The Wi-Fi security type is created. The WPA2-PSK security code is the strongest security default. 10. Click Next to start the Wi-Fi Security mode. WPA2-PSK, the default security code, is automatically set and the network settings are displayed. 11. Click Apply to accept or Previous to change the configuration. Manually Set Up a Wireless Network on Your Computer Note: The steps for setting up a wireless network may differ slightly depending on the Windows operating system running on your computer. The following steps apply to Windows 7 systems. 1. From the Windows taskbar, click Start button and then click Control Panel. 2. Click View network status and tasks. 3. Click Set up a new connection or network. 4. Click Connect to the Internet. Note: The You are already connected to the Internet message may appear. Ignore this message and proceed with the next step.
Setting Up a Wireless Network Connection Wireless Cable Modem & Router • User Guide 15 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS 5. Click Set up a new connection anyway and then click Wireless. 6. Scroll down and select the MOTOROLA-XXXXX wireless network name (see SSID-2.4 listed on the SBG6782-AC gateway label located on the bottom of the gateway). Notes: ο SSID-2.4 lists the default network name assigned to your wireless network. 2.4 refers to the 2.4 GHz Wi-Fi frequency range used by most wireless devices. The 5 GHz frequency provides better performance, if your device is capable of performing at that frequency level. However, the 2.4 GHz is more widely used and is compatible with a higher number of wireless devices. ο ARRIS recommends that you use the default SSID name assigned to your gateway (located on the gateway label). You have the option to change the network name to one that may be easier for you to remember. 7. Enter Network security key code in the Security key field (see WPA-PSK code listed on the SBG6782-AC gateway label) and then click OK to complete the wireless network connection. A Connected status message showing the wireless network connection should display. 8. Close the Wireless Network Connection window. Connect Your WPS-Enabled Devices Note: Use the WPS Pairing button option to connect your wireless devices. Your computer hardware must support WPS and also have WPA security compatibility. 1. Power ON the gateway and other WPS-enabled devices that you want to connect to a wireless network. 2. Press the WPS button located on the top of the SBG6782-AC. 3. Press and hold the WPS button on your WPS-enabled computer or other device for 5 to 10 seconds. 4. Repeat step 3 for each additional WPS-enabled device. Test Your Wireless Network Connection Perform the following test to verify that the SBG6782-AC and other wireless devices can connect to your wireless network: 1. If connected, disconnect the Ethernet cable from your computer and the SBG6782-AC. 2. Open a web browser on your computer. 3. Type a valid URL (for example, www.arrisi.com/consumer) in the address bar, and then click or press Enter. If the Motorola ARRIS website did not open, please call ARRIS SURFboard Technical Support at 1-877-466-8646 for assistance.
Managing Your Gateway and Connected Networks Wireless Cable Modem & Router • User Guide 16 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Managing Your Gateway and Connected Networks Use the SBG6782-AC Web Manager to view and monitor the configuration settings and operational status of your gateway. You can also configure your network connections and wireless security settings. Start the Gateway Web Manager Note: Use the following default user name and password to log on to the SBG6782-AC Web Manager for the first time. For network security, we highly recommend that you change the user name and password after logging on. See Change the Default User Name and Password for more information. 1. Open any web browser on the computer connected to the SBG6782-AC. 2. In the Address bar, type http://192.168.0.1 for the SBG6782-AC Web Manager IP address, and then press Enter. The gateway Login screen displays. 3. Type the default username and password. Both entries are case-sensitive. Username: admin Password: password 4. Click Login to open the SBG6782-AC Web Manager. The Launch Quick Start Wizard screen displays Figure 5 – Quick Start Wizard Opening Screen Note: If you cannot access the HTML screens in the Gateway Web Manager, please call the ARRIS Technical Support for assistance. 6
Managing Your Gateway and Connected Networks Wireless Cable Modem & Router • User Guide 17 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Gateway Web Manager Menu Options The SBG6782-AC main menu buttons are displayed along the top of the SBG6782-AC Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 6 – SBG6782-AC Web Manager Main Menu Buttons The SBG6782-AC main menu and related submenu option links are also displayed along the bottom of the SBG6782-AC Web Manager screen. To open a submenu option, click the link. Figure 7 – SBG6782-AC Web Manager Main Menu Links Table 4 – SBG6782-AC Web Manager Main Menu Options Menu Option Function Home Displays the Quick Start Wizard main screen Status Provides information about the gateway hardware and software, MAC address, gateway IP address, serial number, and related information. Additional screens provide diagnostic tools and also allow you to change your gateway user name and password. Basic Configures the gateway IP-related configuration data, including Network Configuration, WAN Connection Type, DHCP, and DDNS Advanced Controls Internet protocols which configure and monitor how the gateway routes IP traffic on the SBG6782-AC. Wireless Configures and monitors the gateway wireless networking features
Managing Your Gateway and Connected Networks Wireless Cable Modem & Router • User Guide 18 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Menu Option Function Firewall Configures and monitors the gateway firewall Help Provides general information to help you set up your network Logout Closes the SBG6782-AC Web Manager Get Help You can choose any of the following three options to obtain help information for any SBG6782-AC Web Manager .function: • General help information is available when you click Help, Overview on the SBG6782-AC Main Menu. Figure 8 – Help Overview Screen
Managing Your Gateway and Connected Networks Wireless Cable Modem & Router • User Guide 19 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS • Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6782-AC Main Menu. The link takes you to the related configuration screen. Figure 9 – Help About Screen • More specific help information is available throughout the web manager for certain features when you click Help located to the right of the applicable field.
Managing Your Gateway and Connected Networks Wireless Cable Modem & Router • User Guide 20 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS View the Gateway Product Information The Status-Product Information screen displays general product information and the current operational status of the gateway. 1. Click Status on the SBG6782-AC Main Menu. 2. Click Product Information from the Status submenu options. 3. Click the Refresh button in your web browser to refresh the information on the screen. Figure 10 – SBG6782-AC Status – Product Information Screen View the Gateway Status The Status Connection screen displays information about the RF upstream and downstream channels, including downstream channel frequency, upstream channel ID, and upstream and downstream signal power and modulation. This screen also displays IP lease information including the current IP address of the cable modem, the duration of both leases, the expiration time of both leases, and the current system time from the DOCSIS time server. To open the Status Connection screen: 1. Click Status on the SBG6782-AC Main Menu. 2. Click Connection from the Status submenu options.
Managing Your Gateway and Connected Networks Wireless Cable Modem & Router • User Guide 21 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Figure 11 – SBG6782-AC Status Connection Screen Back Up Your Gateway Settings You can save a backup copy of the current gateway configuration settings to your local computer. You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want. To create a back up copy of your gateway settings: 1. Click Basic on the SBG6782-AC Main Menu. 2. Click Backup and Restore from the Basic submenu options. Figure 12 – SBG6782-AC Backup and Restore Screen
Managing Your Gateway and Connected Networks Wireless Cable Modem & Router • User Guide 22 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS 3. Click Choose File and type the path and file name where you want to store the backup file on your computer, or search for an existing gateway configuration file that you want to update. 4. Click Backup to create a backup file of your SBG6782-AC configuration settings. Restore Your Gateway Settings WARNING! This action will delete your current gateway configuration settings and allow you to restore a previously saved gateway configuration. Note: After the configuration settings are restored, the gateway will automatically reboot and you will have to log on using the default username (admin) and password (motorola). 1. Click Basic on the SBG6782-AC Main Menu. 2. Click Backup and Restore from the Basic submenu options. 3. Click Choose File to search for a previously saved gateway configuration file. 4. Click Restore. The gateway will automatically reboot. Reset to Factory Defaults At any time, you can reset the SBG6782-AC gateway configuration and your user name and password back to the original factory settings. WARNING! This process also deletes any custom gateway configurations you may have already created. We recommend that you create a backup copy of your gateway configuration before resetting the gateway. See Back Up Your Gateway Settings for more information. From the SBG6782-AC Web Manager, do the following to open the Status Security screen: 1. Click Status on the SBG6782-AC Main Menu. 2. Click Security from the Status submenu options.
Managing Your Gateway and Connected Networks Wireless Cable Modem & Router • User Guide 23 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Figure 13 – Restore Factory Defaults 3. Select Yes under Restore Factory Defaults. 4. Click Apply to reset the default username and password, and restore the original gateway configuration. 5. Click Logout above the SBG6782-AC Main Menu bar in the upper right corner of the screen. 6. Log back in using the default username and password. Username: admin Password: motorola Exit the SBG6782-AC Web Manager To log out and close the SBG6782-AC Web Manager: • Click Logout located in the upper right corner of the screen above the SBG6782-AC Main Menu.
Configuring Your MoCA Network Wireless Cable Modem & Router • User Guide 24 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Configuring Your MoCA Network With the SBG6782-AC MoCA interface, you can create a reliable home network using your existing coaxial wiring. MoCA provides Internet Protocol (IP) connectivity with your set-top boxes, Smart TVs, and any other Ethernet-enabled electronic devices in your home. You can also use MoCA adapters to further extend your MoCA home network to connect additional Smart TVs, computers, gaming consoles, and other network devices. You can enable or disable the SBG6782-AC MoCA interface. If the SBG6782-AC is not set up as the MoCA Network Controller, it will not have any control over the other devices on the MoCA network. If you disable the SBG6782-AC as the MoCA Network Controller, then you are allowing another device to become the MoCA Network Controller. Set Up Your MoCA Network 1. From any screen, click the Basic-MoCA menu link or click the Basic menu button and then select MoCA. Figure 14 – MoCA Configuration and Status Screen 2. Select Enabled to set the SBG6782-AC as the MoCA Network Controller. 3. Select the operational frequency range for the MoCA data transmission rate from the list. ο Normal range is between 1150 MHz to 1500 MHz ο Most cable TV systems use 1150 MHz 4. Select the maximum number of beacon signals for data transmission. Default level is 10. 5. Select the transmit Power level. Default level is 10. 6. Select Enabled to require a 12 to 17 numeric digit password to allow the MoCA controller to encrypt data. Note: The password must be the same on all devices on your home network. 7. Click Apply. 7
Protecting & Monitoring Your Wireless Network Wireless Cable Modem & Router • User Guide 25 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Protecting & Monitoring Your Wireless Network After you have successfully connected the SBG6782-AC gateway and your wireless devices, you should configure the gateway to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless network. Although security for the SBG6782-AC gateway is already configured, you can use the SBG6782-AC configuration manager to tailor the level of security and access that you want to allow on your network. Prevent Unauthorized Access To prevent unauthorized access and configuration to your wireless network, we highly recommend that you immediately change the default user name and password after connecting to the Internet and logging on to the SBG6782-AC for the first time. One of the most important recommendations for securing your wireless home network is to change the default administrator password on your SBG6782-AC and other wireless devices as well. Default passwords are commonly used and shared on the Internet. To ensure that your wireless home network is secure, it is recommended that you follow these best practices for user passwords: • Always create a secure password or pass phrase that is not easily guessed. • Use phrases instead of names so that it may be easier for you to remember. • Use a combination of upper and lowercase letters, numbers, and symbols. • Continue to change your administrator password on a regular basis. Note: If your service provider supplied the SBG7682-AC gateway, you may not have the necessary user privileges to change the log in user name. Change the Default User Name and Password To change the default user name: 1. Log in to the SGB6782-AC from any web browser on your computer. 2. Type the Gateway Web Manager IP address, http://192.168.0.1, in the Address bar and then press Enter. The gateway Login screen displays. 3. Type the default username and password as they appear below. Username: admin Password: password 8
Protecting & Monitoring Your Wireless Network Wireless Cable Modem & Router • User Guide 26 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS 4. Click Login to open the SBG6782-AC Web Manager. The SBG6782-AC Status Connection screen displays. 5. Click the Status menu button and then click Security to display the Status Security screen. 6. Confirm that Change Username is displayed in the drop-down selection box. 7. Complete each field entry, but note the following: ο All fields (for example, Current Username & Current Password) are case-sensitive. Note: For first-time logons: • Current Username is admin • Current Password is motorola ο Make sure No is selected under Restore Factory Defaults Figure 15 – Change Username 8. Click Apply to update your user name. 9. Click Change Username drop-down arrow to display Change Password. 10. Complete each field entry, but note the following: ο Username is the Current Username. ο All fields are case-sensitive. ο Make sure No is selected for Restore Factory Defaults. ο Find a secure place to write down and keep your new user name and password. 11. Click Apply to update your password.
Protecting & Monitoring Your Wireless Network Wireless Cable Modem & Router • User Guide 27 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Figure 16 – Change User Password Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network. You can also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website access. See Protection Level for more information. To set the firewall protection level: 1. From any screen, click the Firewall-Protection Level menu link or click the Firewall menu button on the SBG6782-AC Main Menu and then select Protection Level. Figure 17 – Firewall Protection Level Screen 2. Click the Firewall Protection Setting drop-down button to select the firewall protection level. Possible values: Low, Medium, High, or Off
Protecting & Monitoring Your Wireless Network Wireless Cable Modem & Router • User Guide 28 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Note: Selecting Off will disable firewall protection on your home network. Your computer(s) and other Ethernet-enabled devices on your network will be at risk for possible attacks from viruses and hackers. 3. Select each Web filter that you want to set for the firewall and then click Apply. Set Up Parental Controls You can set up the following Parental Controls on your home network: • Allow or block access to specific Internet sites. • Allow or block access to specific MAC addresses. • Enable or disable Internet session duration timers to limit the amount of time for Internet access. Note: Any Parental Control filters that do not include assigned ports, will apply to all ports. This also applies to MAC addresses as well. You can also link each user on your network to specified rules for login, time-access, and content filtering. See Parental Control for more information To set Parental Controls: 1. From any screen, click the Firewall-Parental Control menu link or click the Firewall menu button on the SBG6782-AC Main Menu and then select Parental Control. 2. Click Current Time Zone drop-down button to select your time zone. Figure 18 – Parental Control-Change Time Zone Screen 3. Select Yes or No to automatically adjust the time for Daylight Saving Time. 4. Click Create to continue setting up Parental Controls.
Protecting & Monitoring Your Wireless Network Wireless Cable Modem & Router • User Guide 29 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Figure 19 – Firewall Parental Control Screen 5. Enter a name for the user profile that you want to create in the Description field. 6. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 7. Enter the web address of the Internet site that you want to block or access. 8. Enter the Starting port number of the in the Start Port field. 9. Enter the Ending port number in the End Port field. 10. Select the days of the week that you want to allow the selected user to access the Internet. 11. Select the time range that you want to allow the selected user to access the Internet. 12. Select to Allow or Block Internet access for the time and days you set previously. 13. Select On or Off in the Enabled field to enable or disable this Parental Control restriction. 14. Click Apply, when done. Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This allows special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings. To configure Port Triggers: 1. From any screen, click the Advanced-Port Triggers menu link or click the Advanced menu button on the SBG6782-AC Main Menu and then select Port Triggers. 2. Click Create Port Triggers button to open the Add Port Triggering Entry window.
Protecting & Monitoring Your Wireless Network Wireless Cable Modem & Router • User Guide 30 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Figure 20 – Advanced Port Triggers Screen 3. Enter the starting port number of the Port Trigger range in the Trigger Start Port field. 4. Enter the ending port number of the Port Trigger range in the Trigger End Port field. 5. Enter the starting port number of the Port Trigger range in the Target Start Port field. 6. Enter the ending port number of the Port Trigger range in the Target End Port field. 7. Select TCP, UDP, or Both from the Protocol drop-down list. 8. Select On to activate IP port triggers or Off to disable IP port triggers. 9. Click Apply to create your port triggers. Set Up the DMZ Host WARNING! The gaming DMZ host is not protected by the SBG6782-AC gateway firewall. It is open to communication or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one computer to be the DMZ host. This setting is generally used for computers using problem applications that use random port numbers and do not function correctly with specific port triggers or the port forwarding setups. If you set up a computer as a DMZ Host, set this back to zero when you are finished with the needed application, since this computer will be effectively exposed to the public Internet, though still protected from Denial of Service (DoS) attacks via the Firewall. To create the DMZ Host: 1. Click Advanced on the SBG6782-AC Main Menu. 2. Click DMZ Host from the Advanced submenu options. Figure 21 – Advanced DMZ Host Screen
Protecting & Monitoring Your Wireless Network Wireless Cable Modem & Router • User Guide 31 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS 3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming device you want to set up as the DMZ host and expose to the Internet. 4. Click Apply to activate the selected computer. Note: Remember to set the IP address back to zero when you are finished with the needed application, since that computer will be exposed to the public Internet. Store Remote Firewall Logs You can store firewall attack reports or logs on a computer in your home, so that multiple instances can be logged over a period of time. You can select individual attack or configuration items to send to the SysLog server, so that only the items of interest will be monitored. Note: The SysLog server must be on the same network as the Private LAN behind the Configuration Manager (typically 192.168.0.x). To store remote Firewall logs: 1. From any screen, click the Firewall-Remote Log menu link or click the Firewall menu button on the SBG6782-AC Main Menu and then select Remote Log. Figure 22 – Firewall Remote Log Screen 2. Select all desired event types that you want to monitor. This will activate the SysLog monitoring feature. 3. Enter the last digits from 10 to 254 of the SysLog server’s IP address. Note: Normally, the IP address of this SysLog server is hard-coded so that the address always agrees with the entry on this page. 4. Click Apply.
Troubleshooting Tips Wireless Cable Modem & Router • User Guide 32 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Troubleshooting Tips If the solutions listed in this section do not resolve your problem, call the ARRIS SURFboard Technical Support Center at 1-877-466-8646 for assistance. You may be asked for the status of the LEDs as described in Front Panel LED Icons and Error Conditions. You may have to reset the SBG6782-AC gateway configuration to its original factory settings if the gateway is not functioning properly. Solutions Table 5 – Troubleshooting Solutions Modem Problem Possible Solution Cannot access the Internet Check the IP address. Follow the steps for verifying the IP address in Verify & Renew Your IP Address. If you need an IP address, call ARRIS SURFboard Technical Support for assistance. POWER LED Icon is OFF Check the power connection between the gateway and the electrical wall outlet. Check that the electrical outlet is working (is the outlet controlled by a light switch?). If so, disconnect and find another electrical wall outlet. Cannot Send or Receive Data Check each end of the coaxial cable connection on the gateway and cable outlet. Hand-tighten, if necessary. Check the Ethernet cable to make sure it is properly connected to the gateway and computer. On the front panel, check the status of the LED icons and refer to Front Panel LED Icons and Error Conditions to identify the problem. If you have cable television, check your television to ensure your cable service is operating properly. Wireless devices cannot send or receive data If the problem still persists after checking the coaxial cable and Ethernet connections and your IP address, check the Security Mode setting on the Wireless Primary Network screen. If you enabled WPA and configured a passphrase on the gateway, be sure each affected wireless client has the identical passphrase. If this does not solve the problem, check if the wireless client supports WPA. If you enabled WEP and configured a key on the gateway, be sure each affected wireless client has the identical WEP key. If this does not solve the problem, check whether the client’s wireless adapter supports the type of WEP key configured on the gateway. A
Troubleshooting Tips Wireless Cable Modem & Router • User Guide 33 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Modem Problem Possible Solution Wireless devices cannot send or receive data (continued) To temporarily eliminate the Security Mode as a potential issue, disable security. After resolving your problem, be sure to re-enable wireless security. On the Wireless Access Control Page, make sure the MAC address for each affected wireless client is correctly listed. Front Panel LED Icons and Error Conditions The SBG6782-AC front panel LED icons provide status information for the following error conditions: Table 6 – Front Panel LED Icons and Error Conditions LED Icon Status If, During Startup: If, During Normal Operation OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream channel is lost FLASHING IP registration is unsuccessful IP registration is lost OFF LED is disabled LED is disabled OFF LED is disabled LED is disabled OFF No connected device is detected Device is disconnected
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 34 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Gateway Configuration Screen Definitions Basic Screens The SBG6782-AC Basic screens allow you to view, monitor, and configure configuration data, including network configuration, LAN and WAN connection types, DHCP, and DDNS. Setup You can use the SBG6782-AC Basic Setup screen to view and configure the basic features of your SBG6782-AC gateway related to your service provider connection. Figure 23 – Basic Setup Screen B
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 35 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Table 7 – Basic Setup Screen-Field Descriptions Field Description Gateway Mode Controls the device mode: Routed, Bridged, or NAPT Primary Network Only Mode Controls the primary network mode: Routed, Bridged, or NAPT LAN IP Address MAC Address Enter the IP address of the SBG6782-AC on your private LAN. Media Access Control address is set of 12 hexadecimal digits that are assigned during manufacturing to uniquely identify the hardware address of the SBG6782-AC access point. WAN IP Address The public WAN IP address of your SBG6782-AC, which is either dynamically or statically assigned MAC Address Media Access Control address — a set of 12 hexadecimal digits assigned during manufacturing that uniquely identifies the hardware address of the SBG6782-AC access point. Duration Describes how long before your Internet connection expires, The WAN lease will automatically renew itself when it expires. Expires Displays the exact time and date the WAN lease expires Ipv4 DNS Servers The addresses of the servers that convert web site names into Internet addresses assigned by the cable company. Release WAN Lease Click to release the WAN lease Renew WAN Lease Click to renew the WAN lease
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 36 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS DHCP You can use the Basic DHCP (Dynamic Host Configuration Protocol) screen to configure the IP settings of your SBG6782-AC gateway and the DHCP server on your home network. You can also view the status of the optional internal SBG6782-AC DHCP server. Do not modify these setting unless you are an experienced network administrator with a strong understanding of IP addressing, sub-netting, and DHCP. Figure 24 – Basic DHCP Screen Table 8 – Basic DHCP Screen-Field Descriptions Field Description Enable DHCP Server Checkmark Enabled to enable the SBG6782-AC DHCP Server. Uncheck Enabled to disable the SBG6782-AC DHCP Server. Starting Local Address Enter the starting IP address to be assigned by the SBG6782-AC DHCP server to clients in dotted-decimal format. Default is 192.168.0.2. Max Number of Network Devices Sets the maximum number of clients for the SBG6782-AC DHCP server to assign a private IP address. Lease Time Sets the time in seconds that the SBG6782-AC DHCP server leases an IP address to a client. The default is 3600 seconds (60 minutes). Reserve IP Address Lists the MAC address, IP address, and Host name of the DHCP client device.
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 37 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS DDNS You can use the Basic DDNS (Dynamic Domain Name System) screen to set up the DDNS service to assign a static Internet domain name to a dynamic IP address. This allows various servers on the Internet to access your computer for processing your requests when you are visiting various Internet sites. Figure 25 – Basic DDNS Screen Table 9 – Basic DDNS Screen-Field Descriptions Field Description DDNS Service Select Disabled or select wwwDynDNS.org to enable the DDNS service Username Enter your DDNS user name Password Enter your DDNS Password Host Name Enter your DDNS Host Name IP Address Displays the IP address Status Shows if the DDNS service is Enabled or Disabled
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 38 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Backup and Restore You can use the Basic Backup and Restore screen to save a backup copy of the current SBG6782-AC gateway configuration settings locally on your computer or restore previously saved gateway configurations. Figure 26 – Basic Backup & Restore Screen Table 10 – Basic Backup & Restore-Field Descriptions Field Description Restore Restores a previously saved gateway configuration. Backup Creates a back up copy of the current gateway configuration. MoCA The MoCA Configuration and Status screen allows you to configure your MoCA home network. Figure 27 – Basic MoCA Configuration and Status Screen
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 39 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Table 11 – Basic MoCA Screen-Field Descriptions Firewall Screens You can configure firewall filters and alert notifications for your home network. The SBG6782-AC firewall protects the SBG6782-AC LAN from unwanted attacks and other intrusions on the Internet. Firewall protection also provides the following benefits: • Advanced, integrated stateful-inspection firewall supporting intrusion detection, session tracking, and denial-of-service attack prevention. • Maintains state data for every TCP/IP session on the OSI network and transport layers. • Monitors all incoming and outgoing packets, applies the firewall policy to each one, and screens for improper packets and intrusion attempts. • Generates comprehensive notifications for the following: ο User authentications ο Rejected internal and external connection requests ο Session creation and termination ο Outside attacks (intrusion detection) Protection Level The Firewall Protection Level screen has various settings related to blocking or exclusively allowing different types of data through the SBG6782-AC from the WAN to the LAN. There are three security firewall protection levels which correspond to how many services are allowed: • High - Safest configuration, highest security • Medium - Common configuration, modest risk • Low - Minimum security, higher risk • Off - No security, highest risk Field Description MoCA Select Enabled or Disabled to turn ON or OFF your MoCA home network. Operational Frequency Frequency range for the MoCA data transmission rate. Normal range is from 1150 MHz to 1500 MHz Max Beacon Power Level Maximum number of beacon signals allowed for data transmission. Default is 10. Transmit Power Level Power level for data transmission. Default is 10. Privacy Turns ON or OFF data encryption. Create a 12 to 17 numeric digit password to allow the MoCA controller to encrypt data. Same password must be used on all devices on your home network.
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 40 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Firewall protection enables the Stateful Packet Inspection (SPI) firewall features. Block Fragmented IP packets prevent all fragmented IP packets from passing through the firewall. Port Scan Detection detects and blocks port scan activity originating on both the LAN and WAN. IP Flood Detection detects and blocks packet floods originating on both the LAN and WAN. You can block Java Applets, Cookies, ActiveX controls, pop up windows, and Proxies. Figure 28 – Firewall Protection Level Screen Table 12 – Firewall Protection Level Screen-Field Descriptions Field Description Firewall Protection Level Select Low, Medium, or High to set the level of firewall protection that you want for your gateway. Select Off to disable firewall protection. Note: If you choose to disable firewall protection, your computer(s) and other Ethernet-enabled devices on your home network will be at risk for possible attacks from viruses and hackers. Firewall Settings Checkmark to enable each filter that you want to set for the firewall. Click Apply, when done. Allowed Services Listing of the websites you selected to allow access to from your home network.
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 41 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Parental Control You can use the Parental Control screen to set up user access restrictions on a specific device connected to your SBG6782-AC network. You can set up the following Parental Controls: • Allow or block access to specific Internet sites. • Allow or block access to specific MAC addresses. • Allow or block Internet access based on specific day and time settings. • Enable or disable Internet session duration timers to limit the amount of time for Internet access. Note: When creating Parental Control access filters, remember to assign the Start and End ports. Otherwise, any filters without assigned ports will apply to all ports. This also applies to MAC addresses. Figure 29 – Firewall Parental Control Screen Table 13 – Firewall Parental Control-Field Descriptions Field Description Description Enter a name to create a new user profile. MAC Address Enter the 12-digit (hexadecimal) hardware address of the device that you are setting up for parental controls. The MAC addressed is assigned by the hardware manufacturer and should be located on the device label.
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 42 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Field Description URL Enter the web address of the Internet site that you want to block or access. Start Port Enter the starting port number of the range of ports for which you want to block incoming or outgoing access. Default port is 0. End Port Enter the ending port number of the range of ports for which you want to block incoming or outgoing access. Default port is 0. Protocol Select TCP, UDP, or Both for the Internet protocol. Days Select the days of the week that the selected user can access the Internet. Time Set the start and end time of day that the selected user can access the Internet. Allow/Block Set to allow or block Internet access for the time defined above. Enabled Turn ON or OFF this Parental Control restriction. Local Log You can send your firewall event log notifications in either of the following two formats: • Individual e-mail alerts sent out automatically each time the firewall is under attack • Local log stored within the gateway and displayed in table form on the Local Log page Figure 30 – Firewall Local Log Screen
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 43 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Table 14 – Firewall Local Log Screen-Field Descriptions Field Description Contact Email Address Your email address. SMTP Server Name Name of the email Simple Mail Transfer Protocol (SMTP) server. Your email server name is required to send a firewall log to your email address. You can obtain the SMTP server name from your Internet service provider. SMTP Username User name for your email account. Check with your email provider. SMTP Password Password for your email account. Check with your email service provider. Email Alerts Enable or disable emailing firewall alerts. Remote Log You can send firewall attack reports out to a standard SysLog server, so that many instances can be logged over a long period of time. You can select individual attack or configuration items to send to the SysLog server so that only the items of interest will be monitored. There are four types of Firewall reports that you can monitor and log: • Permitted Connections – Select to notify the server to send you email logs identifying who is connecting to your network. • Blocked Connections – Select to notify the server to send you email logs identifying who was blocked from connecting to your network. • Known Internet Attacks – Select to notify the server to send you email logs of known Internet attacks against your network. • Product Configuration Events – Select to notify the server to send you email logs of the basic product configuration events logs. The SysLog server must be on the same network as the Private LAN behind the Configuration Manager (typically 192.168.0.x). To activate the SysLog monitoring feature, check all desired event types to monitor and enter the last byte of the IP address of the SysLog server. Normally, the IP address of this SysLog server is hard coded so that the address always agrees with the entry on this page.
Gateway Configuration Screen Definitions Wireless Cable Modem & Router • User Guide 44 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Figure 31 – Firewall Remote Log Screen Table 15 – Firewall Remote Log Screen-Field Descriptions Field Description Permitted Connections Select if you want email notification of who is connecting to your network. Blocked Connections Select if you want email notification of who is blocked from connecting to your network. Known Internet Attacks Select if you want email notification of known Internet attacks against your network. Product Configuration Events Select if you want email notification of the basic product configuration events. to SysLog server at 192.168.0.x Enter the last digit(s) of your SysLog server’s IP address. Possible values: 10 to 254
Warranty Information Wireless Cable Modem & Router • User Guide 45 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS Warranty Information SURFboard SBG6782-AC DOCSIS 3.0 Wireless Cable Modem & Router Motorola Mobility, LLC (“Motorola”) Retail Purchasers: If you purchased this Product directly from Motorola or from an authorized Motorola retail reseller, Motorola warrants to you, the original end user customer, that (A) the Product, excluding Software, will be free from defects in materials and workmanship under normal use, and (B) with respect to Software, (i) the media on which the Software is provided will be free from defects in material and workmanship under normal use, and (ii) the Software will perform substantially as described in its documentation. This Limited Warranty to you, the original end user customer, continues (A) for Software and the media upon which it is provided, for a period of ninety (90) days from the date of purchase from Motorola or an authorized Motorola reseller, and (B) for the Product (excluding Software), for a period of one (1) year from the date of purchase from Motorola or from an authorized Motorola reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS/Motorola toll free telephone number 1-877-466-8646. Technical support charges may apply. Motorola’s sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty. All warranty claims must be made within the applicable Warranty Period. Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from Motorola or from a Motorola authorized retail reseller, Motorola does not warrant this Product to you, the end-user. A limited warranty for this Product (including Software) may have been provided to your cable operator or Internet Service Provider (“Service Provider”) from whom you obtained the Product. Please contact your Service Provider if you experience problems with this Product. General Information. The warranties described in this Section shall not apply: (i) to any Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling, improper transport, improper storage, improper use or application, improper installation, improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result from normal wear and tear under ordinary use, and do not affect the performance or use of the Product. Motorola’s warranties apply only to a Product that is manufactured by Motorola and identified by Motorola owned trademark, trade name or product identification logos affixed to the Product. Motorola does not warrant to you, the end user, or to anyone else that the Software will perform error free or without bugs. MOTOROLA IS NOT RESPONSIBLE FOR, AND PROVIDES “AS IS” ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION (“WARRANTY INFORMATION”), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. C
Warranty Information Wireless Cable Modem & Router • User Guide 46 365-095-23865 x.2 This document is uncontrolled pending incorporation in an ARRIS CMS What additional provisions should I be aware of? Because it is impossible for Motorola to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free. MOTOROLA IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED. THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort. IN NO EVENT SHALL MOTOROLA BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF WARRANTY, EVEN IF MOTOROLA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO CASE SHALL MOTOROLA’S LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT. These matters are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the provisions of the United Nations Convention on Contracts for the International Sale of Goods. Retail Purchasers Only. If you purchased this Product directly from Motorola or from a Motorola authorized retail reseller, please call the ARRIS/Motorola toll-free telephone number: 1-877-466-8646 for warranty service or technical support. Technical support charges may apply. Cable Operator or Service Provider Arrangements. If you did not purchase this Product directly from Motorola or from a Motorola authorized retail reseller, please contact your Service Provider for technical support.
ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 www.arris.com 365-095-23865 x.2 03/15

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