ARRIS C61 Set Top Box MoCA client with integrated RF4CE wireless remote User Manual

Pace Americas Set Top Box MoCA client with integrated RF4CE wireless remote

UserManual.wiki >

ARRIS >

C61 User Manual

Manual

DIRECTV GENIE™ & EARLIER HD DVR RECEIVERSP.O. Box 1079El Segundo, CA 90245

When you see the ENERGY STAR label on your set-top box, it means that your set-top box is ENERGY STAR qualiﬁed, giving you the beneﬁt of saving energy and helping our environment.However, ENERGY STAR labeled HD DVR set-top boxes qualify for ENERGY STAR only when conﬁgured with the DIRECTV® Whole-Home DVR service. All other ENERGY STAR labeled set-top boxes, when used in conjunction with a DIRECTV subscription, meet ENERGY STAR criteria without requiring the consumer to take any additional steps.

3Welcome! Now that you’re plugged in, it’s time to start enjoying access to over 285 (including over 190 full-time HD channels) channels of live and On Demand TV programming, satellite music and a huge selection of box ofﬁce hits from DIRECTV CINEMA®. We’ll take you step by step through everything, from pushing the POWER button to searching for your favorite programs.This User Guide applies to the DIRECTV® HD DVR and the Genie™ HD DVR and Mini Clients. Because this User Guide was designed to accommodate several models, your Receiver, its user interface, and certain features may vary from what is shown here.Online Manualss andOOOtherRRReesourcees To view the most up-to-date manuals for DIRECTV Receivers and other equipment, please visit www.directv.com/manuals or go to www.directv.com and search for keyword “manuals”. You can also visit www.directv.com to manage your account, and ﬁnd information about DIRECTV service, programming packages, special promotions, and much more.GettinggConnnectedIf a professional installed your DIRECTV™ HD DVR and any Clients, you are ready to start watching TV. If your equipment was not professionally installed, or you just added a surround sound system or other equipment, please see Appendix 1, “Setup and Activation”.IMPORTANT: • Advanced Receiver service fee is required with all HD DVRs to view the HD channels included in your programming package in HD, and for DVR functionality.• DIRECTV hardware, programming and Advanced Receiver service available separately. For information and pricing, please visit directv.com.WWEELLLCCCOOMMMEE TTTOO THHE DDIRRREECCCTV FAMILY!

4DIRECTV HD DVR RECEIVER USER GUIDEWelcooome tto thhe DIREECCCTV Fammilly! ...................................................3Safettyy &Careee ....................................................................................6Produuuct Inforrmationn ........................................................................8CHAAPTTEER 11:UUUUSINNGYYOOUUR RRREMOOTTEE CONNTRROLYourRRemoote Controoll ...................................................................10The PProgreesss Bar ..........................................................................17LiveBBBufferr ......................................................................................18CHAAPTTEER 22--CCHANNNNELLS&& PROOGGRRAM INNFOO Progrram GGuiddde ..............................................................................220Channnel Bannnner &TTVVVV Optionss .....................................................226Menuu ................................................................................................330CHAAPTTEER 33:SSSSEAARCHHH& BRROOWSSE Moviees, Onn Deemanddaaand Pay PPeeer Viewww ......................................334Sporttss ..............................................................................................440TV Shhoowsaanddd Geniee™™™™Recommmmmendss .........................................441Searcch Feaatuures ............................................................................443CHAAPTTEER 44:RRRRECCORRDDINNGSS Recorrding a SSSingleSShhhow .............................................................448Recorrding a SSSeries .......................................................................550Watchhingaandd Deletiinngg YourRReecordeddSShowws ...........................552Playlisst .............................................................................................553Manaagge Reecoordingss ......................................................................557Recorrding frooom Your CComputeerrr, Phonneeor TTabllet ...................661CHAAPTTEER 55 --EXTTRAASS&& SPPECIAALFFEATTUUREES Extraass ..............................................................................................664Speciaal Featuures ............................................................................770DIRECCTV® Whhhole-Hoommmme DVR SSeervicee .........................................774Geniee™ HDDDDVVR & MMinni ................................................................779DIRECCTV™ Mooobile Apppppps ................................................................880CHAAPTTEER 66 --SETTTINNGSS &HHELPP Settinngs ...........................................................................................884ParennntalCConttrols ..........................................................................993Favorrite Channnnels .........................................................................998

5Help ..................................................................................................999CHAAPTTEER 77 --GGENIE™™™ HD DDVVR Geniee™ HDDDDVVR ...........................................................................1002DIRECCTV GGENNNIE MinniBBack Pannel Exaammple .............................1007CHAAPTTEER 88 --TTROOUBBLESHOOOOTTINGGG & FAFAAQSS Troubbleshoootting Tippss ................................................................110Frequuentlyy AssskedQueeestions .....................................................113CHAAPTTEER 99:WWWWAARRAAANTTY AAAND OTTHHER INNFOO Limitteed 900-Daay Warrrraaanty .........................................................1330DIRECCTV PPROOOTECTIOONNN PLAN ...................................................1333FCC CCCustomeeer Inforrmmmmation ......................................................1334TERMMS ANND CCCONDITTIOONS FORR USEOOOFF SOFFTWWARRE(“TERRMS”)) ......................................................................................137APPPENNDDICCCESS Appenndix11: SSSetup aanndddActivattioon .............................................1448Appenndix22: CCConnecctiiooons to TVV & Equuuippment .........................1449Appenndix33: RRReceiveerr Front annddd Backkk PPanels .........................1559Appenndix44: GGGet Connnnnected ......................................................1663Appenndix55: AAAbout HHigggh-Deﬁnnitttion ...........................................1669Indexx .............................................................................................1774IconRRReferenccce ............................................................................1778

6DIRECTV HD DVR RECEIVER USER GUIDESAAFFEETTTYY & CCAARREYour DIRECTV® Receiver has been designed and manufactured to stringent quality and safety standards. You should, however, be aware of the following important precautions for safe and optimal use of the equipment. Meaning of symbols printed on the rear panel of the product: This symbol indicates that dangerous voltage with a risk of electric shock is present within this unit.This symbol indicates that there are important operating and maintenance instructions in the literature accompanying this unit. Importtant SSafeety Instruuctionnss1. Read these instructions.2. Keep these instructions.3. Heed all warnings.4. Follow all instructions.5. Do not use this apparatus near water.6. Clean only with dry cloth.7. Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.8. Do not install near any heat sources such as radiators, heat registers, stoves or other apparatus (including ampliﬁers) that produce heat.9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not ﬁt into your outlet, consult an electrician for replacement of the obsolete outlet.10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles and the point where they exit the apparatus.11. Use only attachments/accessories speciﬁed by the manufacturer.12. Use only with the cart, stand, tripod, bracket or table speciﬁed by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over.13. Unplug this apparatus during lightning storms or when unused for long periods of time.14. Refer all servicing to qualiﬁed service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. Ensure proper ventilation — the vent slots on the DIRECTV® Receiver must be left uncovered to allow proper airﬂow to the unit. Blocking the airﬂow to the unit could impair performance or damage your Receiver and other components.15. Use only the power supply (power cord) that came with your DIRECTV Receiver. Failure to use the authorized power supply (power cord) may cause electric shock, ﬁre, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.

7SSAAAFFEETY & CARECAUTION: Avoid moisture to reduce the risk of ﬁre or electric shock. The DIRECTV® Receiver should not be used near water (for example, kitchen sink, bathtub, pool, damp basement). Also, never spill liquid on the Receiver. Do not place vases or other vessels containing liquid on top of it.WARNING: To reduce the risk of ﬁre or electric shock, do not expose this product to rain or moisture. The apparatus shall not be exposed to dripping or splashing and no objects ﬁlled with liquids, such as vases, shall be placed on the apparatus.WARNING: Use only the power supply (power cord) that came with your DIRECTV Receiver. Failure to use the authorized power supply (power cord) may cause electric shock, ﬁre, bodily injury and/or property damage. If the power supply (power cord) becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.IMPORTANT: Be sure not to place your DIRECTV® Receiver near anything WET or HOT!If this product is rated at 240VAC, a suitable attachment plug should be used.TIP: We highly recommend plugging the DIRECTV® Receiver into a surge protector to prevent damage from ﬂuctuations in your power supply. CAUTION: To reduce the risk of electric shock, do not remove cover (or back).No user-serviceable parts inside. Refer servicing to qualiﬁed service personnel.CAUTIONRISK OF ELECTRIC SHOCK DO NOT OPEN!• Do not stack electronic components or other objects on top of the DIRECTV® Receiver. Also, do not stack the Receiver on top of a “hot component” such as an audio power ampliﬁer.• Protect your components from power surges by connecting all the components before plugging any power cords into the wall outlet. Use of a surge protector is also recommended.• Don’t overload power outlets or extension cords, which can result in the risk of ﬁre or shock. It’s also important to use only the type of power source indicated on the marking label or in this manual.• Avoid audio hum or interference by inserting all cable plugs ﬁrmly into their jacks. Also, place Audio/Video (A/V) cables to the sides of the TV back panel rather than down the middle once connected. Try not to coil any twin-lead cables and keep them away from A/V cables as much as possible.• Never insert objects of any kind into any openings in the DIRECTV® Receiver (other than the DIRECTV® Access Card as detailed in this manual).• Place it on a ﬂat, hard surface — do not operate the DIRECTV® Receiver on a carpet or other padded surface.• Always unplug your DIRECTV® Receiver before moving it.• Always unplug the DIRECTV® Receiver, TV and other equipment before you connect or disconnect any cables.• The only way to disconnect the DIRECTV® Receiver from the power supply is to remove the power cord. The DIRECTV® Receiver unit must therefore be installed next to the power point which must be easily accessible.• CAUTION: Electric Shock — never attempt to disassemble the DIRECTV® Receiver yourself; always take it to a qualiﬁed service person when repair is required. Opening or removing covers may expose dangerous voltage or other risks. Incorrect reassembly can cause shock when Receiver is subsequently used. Attempted self-repair may also void your warranty. Changes or modiﬁcations not expressly approved by the party responsible for compliance (by the warranty or by the manufacturer) could void the user’s authority to operate the equipment.• Do not drop your DIRECTV® Receiver and always move it with care.• Have your DIRECTV® Receiver professionally serviced (do not attempt to service it yourself).• Any changes or modiﬁcations in construction of this device which are not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.• If you move your DIRECTV® Receiver between locations at different temperatures, allow it to reach room temperature before you apply power to it.• Do not pick up or otherwise move your DIRECTV® Receiver while it is connected to the AC power supply. If you want to move your set-top box, ﬁrst disconnect it, then wait at least 30 seconds before continuing.• CAUTION: To reduce the risk of ﬁre, use only No. 26 AWG or better telecommunications line cord.• CAUTION: Replace remote control batteries with same or equivalent type. There is danger of explosion if batteries are incorrectly replaced.• For your information: The identiﬁcation sticker for your Receiver is located behind the small door on its front panel. For your Mini Client, the sticker can be found on the bottom or base of the unit.• The telecommunication network voltage used is the category number 3.Note to Satellite Dish Installer: This reminder is provided to call your attention to articles 810 and 820 of the 2005 National Electrical Code. Refer to article 810, in particular 810-1 and 810-15, for required grounding of the metal structure of the dish antenna. Refer also to the 810-2 which, by reference to article 820, requires that the satellite dish coaxial cable shield be connected to the grounding system of the building as close to the point of cable entry as practical.

8DIRECTV HD DVR RECEIVER USER GUIDEKeep your receipt to obtain warranty parts and service and for proof of acquisition. Attach it here and record the serial and model numbers in case you need them. *These numbers are typically located behind the card door on the front panel of your Receiver.Model No. *Serial No.Acquisition DateDealer/Address/PhoneAccess Card *Receiver ID *PRROODUUUCCCCT INNFFORRRMMAAATIONNN

9CHAPTER 1 - USING YOUR REMOTE CONTROLCHAAPTTEER 11: UUUUSINNG YYYOUUR RREMOTTEE COONNTRROLYourRRRemotte CCControll ...........................................................................10DIRREECTVV Geenie™ Reemmmmote Conttrrrol (RC771 & Abbovee) ........................10DIRREECTVV Unniversall RRRemote Control (RRRCC65 & Earlier) .................12Powwwer Buuttooon & Moodde Switch ...........................................................12Bassic Buttonn Contrrolls on DIREECTV Reeemmotes ................................13ScrreeenHHint Buttonns ...........................................................................13DVRRR ConttrolButtonnss ..........................................................................14Cheeckingg Reeemote CCooontrol Statuus ....................................................16The PPrrogreessBBar .................................................................................17LiveBBufferr ............................................................................................18

10DIRECTV HD DVR RECEIVER USER GUIDEYOOUUR RREEEMMOOTTE CCCOONNNTRROOLDIRECTV GENIE™ REMOTE CONTROL (RC71 & ABOVE)IntrrodduccinggttheeDDIREECCTVVGGeenie™RRemmotee Conntrol The DIRECTV Genie Remote Control (Model series RC71 and above) with Radio Frequency (RF) technology offers improved functionality and a host of convenient beneﬁts. While the Genie Remote comes factory-set to Infra Red (IR) Mode, so it works with your earlier model Receivers. You can easily change the settings on your DIRECTV Genie HR44 Receiver, your Genie Mini (C41 only) and Genie Wireless Mini (C41W and above) to take advantage of the many beneﬁts of RF like: Improved command speed Extended battery life (up to a year) Reduced interference No more “line-of-sight” operation which required that you point the Remote directly at the Receiver or client. It even works through cabinet doors.During the programming process, the Genie Remote becomes paired with the DIRECTV Receiver you want it to work with. However, you can easily pair it with a different DIRECTV Receiver, Genie Mini or other DIRECTV® Ready client anytime.See next page for RF Mode and programming instructions; for the complete button layout of the Genie Remote, go to the back cover of this manual.NOTE: If you have upgraded to the latest DIRECTV Genie Receiver (HR44 and above) and Mini Client (C41, C41W and above), the Genie Remote is not required – you can still use the previous generation Universal Remote Control to operate your devices.

11CHAPTER 1 - USING YOUR REMOTE CONTROLYYYOOUR REEMMOOOTTEE CONTROLProgramming Your Genie Remote1. Make sure your TV is turned on. 2. Make sure the TV to which you want to program your Genie Remote is turned on.3. Press MENU on the Remote, then select Settings & Help from the left menu.4. Select Settings from the Settings & Help screen.5. Select Remote Control from the left menu6. Select IR/RF Setup.7. Use the arrow keys to select IR or RF, depending on which Receiver you wish to pair the remote with, then arrow to select Continue.8. Follow the onscreen instructions. For instructions on how to program your remote to an DIRECTV® Ready Television, please visit directv.com/rvu.If you have set your Genie Remote to RF mode, and wish to reset it to IR mode, repeat the above steps to #6, choose IR, and follow the onscreen instructions.

12DIRECTV HD DVR RECEIVER USER GUIDEDIRECTV UNIVERSAL REMOTE CONTROL (RC65 & EARLIER) The DIRECTV Universal Remote works with your pre-Genie Receivers, as well as the latest Genie DVRs and Mini Clients, as long as the newer devices are programmed to operate in IR Mode. If your DIRECTV System was installed professionally, your Remote is already programmed to operate your Receiver and TV. To re-program the Remote for a different TV or other audio-visual equipment, press MENU, select Settings & Help, Settings, then Remote Control and follow the onscreen instructions.POWER BUTTON & MODE SWITCHUse the POWER (PWR) button and Mode Switch to turn a single component on or off (a DVD player or surround sound system, etc.). Move the Mode Switch to the position that matches the component you want to control, and use the POWER button to turn it off or on. The Mode switch must always be in the far left position to control your DIRECTV Receiver. If the Mode Switch is in a position that has not been programmed, or if you press a button that is not supported by that particular piece of equipment, an onscreen message will display to alert you. NOTE: If you have one or more of DIRECTV’s previous model Universal Remote Controls (Model RC65 or earlier), you can continue using it with your existing Receivers (HR34 and earlier) and DIRECTV Clients (C31 and earlier).YOOUUR RREEEMMOOTTE CCCOONNNTRROOL

13CHAPTER 1 - USING YOUR REMOTE CONTROLBASIC BUTTON CONTROLS ON DIRECTV REMOTESThe navigation and destination keys below are common to all models of DIRECTV Remotes: MENU – Evokes the main menu for access to all features in your DIRECTV SystemINFO – Displays the Channel Banner where you can get information about your current program.GUIDE – Accesses the Program Guide. LIST – Accesses the Playlist screen.EXIT – Dismisses any menu screen/box and returns you to your current programming. ARROW Keys & SELECT – Navigate through any menu screen or dialog box. BACK/ Left ARROW Key – Returns you to your previous location. SCREEN HINT BUTTONSBoth Remotes feature special buttons that offer shortcuts within the DIRECTV interface. These buttons coincide with graphical “screen hint” icons that display at the bottom left of your screen. The buttons include the DASH, ENTER, and RED buttons on both the Genie and Universal Remotes, and the ACTIVE, GREEN, YELLOW and BLUE buttons on the Universal Remote only. Examples of the screen hints and their functionality are included in this chapter and throughout this User Guide.YYYOOUR REEMMOOOTTEE CONTROL

14DIRECTV HD DVR RECEIVER USER GUIDEYOOUUR RREEEMMOOTTE CCCOONNNTRROOLDVR CONTROL BUTTONSBelow are the DVR control buttons common to both types of Remotes with exceptions as noted.* PLAY / SLOW MOTIONRRECORDStarts the recorded video or paused live TV currently on screen. Hold button down for slow motion.Records programs in the Guide and live TV. Press twice to record a series.PAUSE / FRAME BY FRAME STOP**Freezes the action of any live or prerecorded TV program. While paused, press FFWD or REW to move forward or backward frame by frame.Stops playback of recorded program, and loads an Info screen with live TV displayed at the top right of screen.FFWD / JUMP TO TICKMARK REPLAY / JUMP TO BEGINNING OF PROGRAMFast-forwards recorded or live-stored video. Press up to 4 times to fast-forward at increasing speeds. Press ADVANCE while fast-forwarding to go to the next 15 or 30-minute tickmark. Press PLAY to return to normal play.Jumps the program you’re watching backwards 6 seconds and plays from that point. Hold down REPLAY to jump to program beginning.REW / JUMP TO TICKMARK ADVANCE / JUMP TO END OF PROGRAMRewinds recorded or live-stored video. Press up to 4 times to rewind at increasing speeds. Press REPLAY while rewinding to go to the previous 15-minute tickmark. Press PLAY for normal play.Jumps ahead in recorded or live-stored video by 30 seconds. Press multiple times to skip 30 second increments. Hold down to continue to skip to end.UUnniivvvverrssaaal RReemmootteeRRCRCCC77711RReeemmmotteII

15CHAPTER 1 - USING YOUR REMOTE CONTROLNOTE: For Universal Remote Only: * The DVR buttons can also be used along with the Mode Switch to control a DVD player or other auxiliary equipment.** The STOP button is on Universal Remote only. YYYOOUR REEMMOOOTTEE CONTROL

16DIRECTV HD DVR RECEIVER USER GUIDEYOOUUR RREEEMMOOTTE CCCOONNNTRROOLCHECKING REMOTE CONTROL STATUSYou can access the More System Info screen to see the status of any Remote on a Receiver or Client. Press MENU, select Settings & Help, arrow over to Settings, then select Info & Test from the left menu. Select More System Info from the lower right of the screen. Using the ARROW keys, scroll down the list of information to Remote Control to view related information. If more than one Genie remote is paired with the Genie HR44 or other Receiver, it will display in the listing Other Paired Remotes. NOTE: Each time you press a button, the green light at the top of Remote ﬂashes. If it ﬂashes several times with a single press, the batteries (size AA) need to be replaced.NOTE: For more information about the DIRECTV Remote Controls, use our online interactive tool that details all the button functions for both remotes. Go to directv.com/remoteguide.

17CHAPTER 1 - USING YOUR REMOTE CONTROLWhen you use the DVR control buttons, this indicator bar appears at the bottom of the screen to show where you are in the program and how far you can go forward or back. For live programs, the progress bar is green and the time shown is the time of day.The current time shows where you are in the program you are viewing.The left end of the green bar shows how far back in time you can go.The right end of the green bar shows how far ahead you can go.If you press the RECORD button during a live show, the progress bar turns orange and the orange record icon appears next to the title of the show.TTHEE PPRROOGRESS BAR

18DIRECTV HD DVR RECEIVER USER GUIDEYour DVR saves programs to the hard drive instantly and continuously, while you watch. This “live buffer” lets you pause, rewind, fast forward* or instant replay (jump back 6 seconds). If you start watching a program late, even if it is not set to record, you can back up to the beginning (up to 90 minutes) using REW, as long as you haven’t changed channels since the program started. Simply press PLAY during a show to display the progress bar and see how far back in time you can go. NOTE: *You cannot fast forward during live TV until you pause or rewind a program.Progress BarLIVVEE BBBUUFFFFEER

19CHAPTER 2 - CHANNELS & PROGRAM INFOCHAAPTTEER 22 -- CCHAANNNELS && PROOGRRAM INNFOOProgrraam GGuidde ...................................................................................220Prooggramm Inffo ..................................................................................220Loccaal Channnels ..............................................................................221HD andSSD CChanneellsss ....................................................................221Unsssubsccribeed Channnnels ...............................................................2213DCChannellss ....................................................................................222Inteeractivve CCChanneelssss .....................................................................222Filtteering theeeGuidee ..........................................................................223Guiidde Opptionns ..................................................................................224Minni Guidde ........................................................................................225Channnel Baannnner & TV OOptions .........................................................226Messsagees .........................................................................................226Infoo ....................................................................................................226Lasstt 4 ................................................................................................227Favvoorite Chaannels ...........................................................................227CloossedCCapttioning ...........................................................................227Auddio/Viddeoo Optionnss .......................................................................228Parreental Coontrols ............................................................................228Picture-In-PPPicture ...........................................................................229Menuu ......................................................................................................330MyDDIRECTVVV .....................................................................................330Seaarch&& Brrowse .............................................................................330Reccordinngs .......................................................................................330Extrras ..............................................................................................331Settttings &HHHelp ..............................................................................331

20DIRECTV HD DVR RECEIVER USER GUIDEPRROOGGRRRAAAAMM GGUUIDEEPress the GUIDE button to display the onscreen Program Guide, with up to 14 days of programming information. Navigate in the Guide as follows: Use the ARROW buttons to move one cell at a time up/down/left/right; Use the CHAN/PAGE button to scroll up or down by page; Input a channel number to tune directly to it. Press the right ARROW button to scroll programming that’s playing up to 14 days in the future on a particular channel.PROGRAM INFOPress INFO on any program to see its associated info screen, which screen displays the program’s description and provides other information and functionality: Watch or record the program, view a list of other showings or episodes, and more. Rotten Tomatoes™ – This popular ﬁlm/TV Critic ratings system uses fresh or rotten tomato icons to represent critic scores. Flixster – This audience ratings service uses upright or spilled popcorn icons to represent audience scores. (A 60%+ awards the fresh tomato and upright popcorn, respectively.) Cast & Crew – see info on actors, directors, producers, etc. who worked on the show or movie. Select a name to view the “Filmography”, which is the actor or crew member’s entertainment resume.

21CHAPTER 2 - CHANNELS & PROGRAM INFOPRROOGGRAM GUIDE You Might Like – displays shows similar to the current program. Parental Info – shows info from Common Sense Media, a non-proﬁt, independent organization that provides ratings and reviews for TV shows and movies. You can decide appropriate programs for your children based on program description; details on a program’s language, violence and sexual content; and age-appropriate indicator.LOCAL CHANNELSYour DIRECTV-provided local channels can be found in the Guide from channel numbers 2 through 69. HD AND SD CHANNELSDIRECTV has a tremendous offering of HD channels and they are spread throughout the Guide. They are identiﬁed by an “HD”, look for HD after the program title in the Guide. If you want to see only the HD version of a channel in the Guide go to Chapter 6, “Settings: Display: Preferences”, for instructions on how to make that setting.UNSUBSCRIBED CHANNELS Channels that are not part of your subscription package are shown grayed out in the Guide. You can customize your Guide to hide these channels. See Chapter 6, “Settings & Help: Favorite Channels” for details.Unsubscribed ChannelHDChannel

22DIRECTV HD DVR RECEIVER USER GUIDEPRROOGGRRRAAAAMM GGUUIDEE3D CHANNELS3D channels are in the 100s series in the Guide, starting on channel 103. For a list of 3D programs, press GUIDE, press the DASH (—) key* and then select Sort programs by category. Select 3D and a list of 3D programs will display. NOTE: *If you are using the DIRECTV Universal Remote, press GUIDE, the YELLOW button, and follow the same instructions as above for 3D channel list.INTERACTIVE CHANNELSInteractive Channels allow you to interact with what you see onscreen. When accessing these channels, it may take a few seconds for the software to download. To access the ACTIVE™ Channel, press MENU, select Extras, then arrow over to the Active icon†. The channel is ready to interact when the yellow highlight box appears. To exit an interactive channel, press GUIDE and select another channel, or just directly input the numbers of the destination channel on your Remote while still on the ACTIVE Channel. Other interactive channels, such as Sports Mix let customers with a qualifying programming package see up NOTE: There is no separate 3D fee, but DIRECTV 3D programming is broadcast in HD and requires HD Access, an HD Receiver (HR21, H21, HR34, HR44 or later) compatible 3D HDTV and 3D glasses. CHOICE™ package or higher required for ESPN 3D. For more information, visit directv.com/3D.NOTE: †Press the ACTIVE button on the DIRECTV Universal Remote to tune to the ACTIVE Channel.

23CHAPTER 2 - CHANNELS & PROGRAM INFOPRROOGGRAM GUIDEto eight of the most popular channels on one screen. These channels are distributed among your regular channels; see the Program Guide. Move the yellow highlight box using the direction arrows on your Remote to hear the audio associated with each channel. If you want to see a channel full-screen, move the yellow highlight box over it and press SELECT.FILTERING THE GUIDEThere may be times when you want to temporarily minimize the channels shown in the Guide, ﬁltering them by program type. For example, you may want to see just sports or news: Press GUIDE twice to display the Guide Filter. Highlight your desired category and press SELECT.The Guide will display only channels in your desired category, which is labeled at the bottom right of the Guide.NOTE: Since the ﬁltering is temporary, it only lasts as long as you keep the Program Guide on the screen. Look to the right tosee how theGuide is beingﬁltered.Gbﬁ

25CHAPTER 2 - CHANNELS & PROGRAM INFOMINI GUIDEIf you are watching a show and want a quick look at what’s on next, press ENTER to display a one-line mini Program Guide. Use it for the channel you’re currently watching or type in a new channel number to see what’s airing next there. Look for the channel or time you want using the Up, Down, Left & Right arrows. Press SELECT on the new show to go to that channel.Mini-GuidePRROOGGRAM GUIDE

26DIRECTV HD DVR RECEIVER USER GUIDEWhen you ﬁnd a currently airing show in the Guide you want to watch, press SELECT and the Receiver changes to that channel. The Channel Banner brieﬂy displays at the top of the screen with program title, channel number, date, time and other information. Select More Info for detailed program information and other options. You can also press INFO to display the Channel Banner while watching a program.The Channel Banner also provides easy access to Messages, the last four channels you watched, Favorite Channels, Closed Captioning, Audio and Video options, and Parental Controls. Use the ARROW keys to highlight an option, then press SELECT. MESSAGESSelect Messages, to see your messages. DIRECTV sends messages to you for important news items or special promotions. When you have new mail, an envelope icon appears in the Channel Banner.INFOSelect Info to read a brief description of the program. For detailed program information and other options select More Info. CHHAANNNEEEEL BANNNNERR & TTVV OOPPPTIONS

28DIRECTV HD DVR RECEIVER USER GUIDEAUDIO/VIDEO OPTIONSSelect Audio/Video to change the resolution and format of your display and to change audio to an alternate language, when available. Select Change Resolution & Format to change the display settings; each press of SELECT toggles to the next available option. The current settings are shown in gray text. (See “Appendix 5: About High Deﬁnition” for more information about screen resolution and format.)You may also select a language from the options listed. Not all programs have alternate languages.PARENTAL CONTROLSSelect Parental to quickly lock or unlock your Receiver. You can also customize your Parental Controls settings by selecting Parental Controls. For more information on Parental Controls settings, see the “Parental Controls” section in Chapter 6.CHHAANNNEEEEL BANNNNERR & TTVV OOPPPTIONS

29CHAPTER 2 - CHANNELS & PROGRAM INFOPICTURE-IN-PICTUREWatch two programs, live or recorded, at the same time. While watching one program, press the INFO button on your remote. Select PIP. The program you’re currently watching moves into a smaller window on your screen. The larger video is the active program and can be controlled by your remote. To switch between programs, press the DOWN ARROW. To change the position of the smaller window, press INFO on your remote. Select PIP and choose a position from the options provided.NOTE: The Picture-in-Picture feature is only available on the TV connected directly to a Genie HD DVR (models HR34, HR44 and above).CCHHAAANNNNEEL BBBAANNNEERR && TTTV OPTIONS

30DIRECTV HD DVR RECEIVER USER GUIDEThe DIRECTV Menu is your main point of access to My DIRECTV, Search & Browse, Recordings, Extras, and Settings & Help. Press MENU on your remote to see your options.MY DIRECTVMy DIRECTV gives you quick access to programs/channels you watch frequently, as well as recommended programs based on your past viewing history. Use the ARROW keys to highlight a title you are interested in, then press SELECT for program information. If you have a DIRECTV Genie™ HD DVR (HR34, HR44 and above), and have the Genie Recommends feature enabled, you can also access the your Genie Recommends programming from the My DIRECTV screen. For more information, please see Chapter 3, “Genie Recommends”.SEARCH & BROWSEThe Search & Browse screen lets you access Smart Search, Movies, On Demand, TV Shows and Adults Only. See Chapter 3 “Search & Browse” for more information.RECORDINGSRecordings option provides access to the Playlist and Manage Recordings features. For additional information, see Chapter 4, “Recordings”.MEENNU

31CHAPTER 2 - CHANNELS & PROGRAM INFOEXTRASThe Extras menu lets you access Messages, the Active Channel, TV Apps, Showroom, and, if you have an Internet-connected receiver, the music service, Pandora. For details, see Chapter 5, “Extras & Special Features”. SETTINGS & HELP The Settings & Help screen contains Settings, Parental Controls, Favorite Channels, and Help. For detailed information please see Chapter 6, “Settings & Help”.MENU

33CHAAPTTEER 33: SSSSEAARCHH & BROOWSSEMovieess, On Deeemand annnd Pay Peerrr View ..........................................334Movvies .............................................................................................334OnDDemaandd ....................................................................................335Reccordinng FFFrom Movvvies or OnnDemandd .....................................336Payy Per VViewww Eventss .....................................................................339Sporttss ...................................................................................................440TV Shhoowsaandd Genie™™RRRecommmeeends ...............................................441TVSShowss .........................................................................................441Gennie Reecommmenddss Feature .......................................................441Searcchh Feaaturrres .................................................................................443Smmaart Seearrcch .................................................................................443DIRRECTVV™VVooice Seeaarrch ...............................................................445CHAPTER 3 - SEARCH & BROWSE

34DIRECTV HD DVR RECEIVER USER GUIDETo see what movies and On Demand content are available, press MENU, select Search & Browse, then select from the following: Movies On Demand TV ShowsMOVIESMovies offers an easy, one-stop way to ﬁnd ANY movie on DIRECTV, including broadcast channels, premium channels, latest releases, In Theaters, Pay Per View, and On Demand. This includes both free and premium movies.Press MENU, select Search & Browse, then select Movies. The latest movies are also available in the Program Guide starting at channel 125.A few of the categories include:Just Added - New titles available every week. What’s On Now? - Movies that you can either watch instantly or that will start in the next 30 minutes.In Theaters - Movies coming soon. Read a description of the movie and schedule it to record as soon as it’s available.Select a category and browse the titles using the arrow keys on your remote or the Page Up/Down buttons. Alternatively, you can search for a movie by typing in your search term using the number keys on your remote like a cell phone. MOVIEES, OONNN DEEMAANND AANDD PPAY PEERR VVIEEEW

35You can record or order movies from the Movies screen. Any movie with a green Play icon is available to order and watch immediately. Select the movie, select the Play option, then follow the onscreen instructions.Within the ﬁrst ﬁve minutes, you can still cancel your purchase. Press INFO, select More Info, then select Cancel PPV.NOTE: As long as your Receiver is connected to a land-based phone line or the Internet, you can use your remote to order. Otherwise, order on directv.com. ON DEMANDIf your DIRECTV HD DVR is connected to the Internet, DIRECTV On Demand lets you enjoy hundreds of additional box ofﬁce hits available for purchase as well as thousands of movies and TV shows that can be downloaded to your Receiver at no extra charge. Browse the listings by category such as, Movies, Kids & Family, TV Series, etc. On Demand titles will download to your DIRECTV Receiver over the Internet.NOTE: In order to download programs to your DIRECTV HD DVR over the Internet, you need broadband Internet service with a connection speed of 750 Kbps or higher (DSL or cable). Please refer to Appendix 4 for details regarding connecting your DIRECTV HD DVR to the Internet.MMMOOVVVVIEESS, OONN DDEMMAAANDD AAND PPAY PER VIEWCHAPTER 3 - SEARCH & BROWSE

36DIRECTV HD DVR RECEIVER USER GUIDEVIEWER’S TIP: You can also check out your favorite programmer’s home page for previews and missed episodes. Simply add a “1” in front of the regular DIRECTV channel number. For example, A&E is on channel 265. The homepage is channel 1265.RECORDING FROM MOVIES OR ON DEMANDWhen your HD DVR is connected to the Internet, you get the most out of your DIRECTV service, with the broadest selection possible to choose from. You can record from both Movies and On Demand. However, if your HD DVR is not connected to the Internet you can still record from Movies.When your Receiver is NOT connected to the Internet:To record a program, highlight a title and press the orange REC (Record) button on your remote. For Pay Per View and On Demand programs, an orange “Q” next to the title indicates it’s been scheduled. (Regular broadcast programs, an orange “R” icon.) You can also record by highlighting the title, pressing SELECT, then selecting Add to Queue.All movie requests are stored in your Queue. To access the Queue, press MENU, select Recordings, then Manage Recordings and then select Queue. You can prioritize your Queue, but movies may become available to watch in a different order.MOVIEES, OONNN DEEMAANND AANDD PPAY PEERR VVIEEEW

37When a movie becomes available to watch,it moves to your Playlist. Your Receiver has a default limit of 5 movies that will move from the Queue to the Playlist. Watch or delete one of these movies to receive more. You can also change the default limit by pressing MENU on your remote and selecting Recordings, then Manage Recordings, Queue, then Preferences.To watch a movie, press the LIST button on your remote to access the Playlist. Highlight a title and press the PLAY button. If it’s a premium title, a conﬁrmation message with the price of the movie will display, prompting you for conﬁrmation to play the movie. To delete a movie from your Playlist, highlight the title and press the RED button on your remote. To keep a movie, highlight the title and press ENTER* on your remote. This ensures the movie will not be deleted by the Receiver as your disk drive ﬁlls up. WARNING: Setting too many programs to “Keep” may ﬁll up your disk and not allow new programs to be recorded.NOTE: *If you are using a Universal Remote, press the BLUE button to keep a program in your Playlist.MMMOOVVVVIEESS, OONN DDEMMAAANDD AAND PPAY PER VIEWCHAPTER 3 - SEARCH & BROWSE

38DIRECTV HD DVR RECEIVER USER GUIDEMOVIEES, OONNN DEEMAANND AANDD PPAY PEERR VVIEEEWWhen your Receiver IS connected to the Internet:You can record from both Movies and On Demand menus. To record a program, highlight a title, then press the orange REC (Record) button. An orange “R” icon next to the title indicates it’s scheduled to record/download. All scheduled records/downloads (with the exception of In Theaters titles), as well as those that are ready to watch, are displayed in the Playlist. Press LIST on any DIRECTV Remote to display the Playlist. Programs are downloaded in the order they were scheduled. If a movie is currently downloading, it appears at the top of your Playlist with a progress bar displaying the % complete. You can start watching the movie while it’s downloading after the download progress bar turns green. Movies scheduled, but waiting to record/download, are labeled Pending Download.To watch a movie, highlight the title and press the PLAY button on any remote. If it’s a pay title, a conﬁrmation message with the price of the program will display, asking if you‘re sure you want to watch it. Delete or cancel a title from your Playlist by highlighting the title and pressing the RED button on your remote.

39MMMOOVVVVIEESS, OONN DDEMMAAANDD AAND PPAY PER VIEWAll In Theaters titles are stored in your Queue. To access the Queue press MENU, select Recordings, then Manage Recordings and then select Queue. When a movie is available to watch, you will ﬁnd it in your Playlist. Your Receiver has a default limit of 5 movies that will move from the Queue to the Playlist. Watch or delete one of these movies to receive more. You can also change the default limit by pressing MENU on your remote and selecting Recordings, then Manage Recordings, Queue, then Preferences.PAY PER VIEW EVENTSSpecial events like UFC, Boxing, WWE and more are listed in the Program Guide starting around channel 117. (Actual channel number may vary depending on current offerings.)Ordering PPV events works the same way as ordering DIRECTV On Demand movies from the Program Guide. See previous section for details. CHAPTER 3 - SEARCH & BROWSE

40DIRECTV HD DVR RECEIVER USER GUIDESPOORRTTSSpend less time searching and more time watching your favorite sports. With the Sports feature, you can ﬁnd tune-in info for all your sporting events in one location, at the press of a button. It’s like having an on-screen Guide dedicated to all your sports programming. Get the complete lineup of all the games and events airing on TV now through the next 14 days, including Pay Per View, UFC, boxing and WWE events. Create a list of up to 20 of your favorite teams so related programming always appears at the top of your list. Set your DVR to record every available game for any team, as well as an entire series and multi-day tournaments. Season Record lets you set recordings for your favorite teams and events automatically, year after year, across all channels in your package and sports subscriptions.* Browse by your preferred criteria—by sport, date or time. Also, ﬁlter by the channels included in your program package. Dovetails with DIRECTV’s ScoreGuide TV App, sharing the info from your My Team list.No more searching channel by channel to get to the sports programs you want most! To access Sports, press MENU, select Search & Browse, then Sports.NOTE: Genie HR34, HR44 HD DVR or above is required. *Blackout restrictions and other conditions apply. Only the channels corresponding to your programming package and sports subscription(s) are available for viewing and recording. Additional charges may apply for viewing PPV content.

41TV SHOWSTV Shows* is your destination dedicated to TV programming, where you can ﬁnd content that’s airing now, or to record for watching later. Browse shows by genre or seasonal and special categories to ﬁnd content that suits your interests faster. TV Shows is also the point of access for the Genie Recommends feature, which matches suggested programs to your viewing preferences. (See below.)To access TV Shows, press MENU, select Search & Browse, then select TV Shows.GENIE RECOMMENDS FEATUREAccessible via TV Shows in the Search & Browse screen, the Genie Recommends feature enhances your viewing experience by giving you full control over how, what and when you watch: Suggests TV programs and makes sample shows available for you to watch now, based on your tastes and what’s popular. Lets you easily convert any show to series recording. Can start your favorite shows from the beginning, even if you tune in late†.To start using Genie Recommends, press MENU, select Search & Browse, TV Shows, then Genie Settings.TTTV SSSHHOWWSS ANDD GENNIEE™ RRECOMMENDSCHAPTER 3 - SEARCH & BROWSE

42DIRECTV HD DVR RECEIVER USER GUIDETV SHHOOWWWS AAANDD GGENNIE™™™ RECCCOMMMEENNDDSSNOTE: *TV Shows and the Genie Recommends feature are only available on the Genie HD DVR (model HR34, HR44 and above) and Genie Minis (model C31, C41, C41W and above).NOTE: †The DIRECTV start-from-the-beginning feature can only be used if the tuner was pre-set to your show’s channel, or someone else in a Genie-networked household was watching the show from the start.

43SSEAARRRCH FEATURESSMART SEARCHFinndYourrShooowFFastterSmart Search ﬁnds all matching content within the 14-day Guide and beyond (see Far in Advance below), as well as within the movie library. It anticipates your search entry and delivers more relevant results faster. Press MENU on your Remote, select Search & Browse, then Smart Search. Before you start typing, check out Suggested Searches to the right of the keypad for trending new content and more.Enter your search term using the onscreen keypad, or with your remote number/letter buttons— results will appear as soon as you start typing. Select a result for more information and recording options. Faar innAAdvvvaanccce The DIRECTV Far in Advance tool lets you search for upcoming TV series scheduled to air more than 14 days into the future. Type your program name into the Smart Search keypad, and choose from the results list. You can view episode information for select shows up to a year in advance of air date, and even opt to record the episode or series.* Never miss the new season of your favorite show, or a series premiere again! See Chapter 4, “Recording,” for more information on recording programs.NOTE: *Far in Advance displays information provided by our content partners, and may not be available for all shows.CHAPTER 3 - SEARCH & BROWSE

44DIRECTV HD DVR RECEIVER USER GUIDEKeeywwoord & &RReecenntSSearrchess A Keyword Search targets all programs based on a speciﬁc word. Type a keyword in the search screen and press the RED button on your Remote. Select a category to narrow your results. Select individual programs or Autorecord to automatically record all programs matching your keyword search. Smart Search remembers your recent searches. Edit or repeat your previous searches by selecting Recent Searches at the bottom of the onscreen keypad.DIRECTV™ VOICE SEARCH Download the DIRECTV Mobile App for your smart phone and use the app’s voice-activated search feature to browse the Guide on your TV. You simply tell it what you’re looking for! To learn more, please see the DIRECTV Mobile Apps section in Chapter 5, Extras & Special Features.SEAARRCCH FFEAAATUUURES

45SSEAARRRCH FEATURESCHAPTER 3 - SEARCH & BROWSE

47CHAAPTTEER 44: RRRRECCORRDDINNGSSRecorrdding a SSingleSShhooow .................................................................448Froomm Livve TTVV ..................................................................................448Froomm thee Guuuide ..............................................................................448Chaangingg a RecorddOOOption ............................................................448Stooppping annIn-proogrrress Recoorrding ............................................449Recorrding a SSeeries .............................................................................550Froomm Livve TTVV ....................................................................................550Froomm thee Guuuide ................................................................................550Chaangingg a RecorddOOOption .............................................................550Stooppping ann In-Prooggrress Recording ............................................551Watchhhingaand DeletinnggggYour Reeccorded Shhows ..............................552Playlisst ....................................................................................................553PlaayylistOOptions .................................................................................554MannagingMMMy Playlissst ......................................................................555Manaagge Reecorrdings ..............................................................................557ToDDo Lisst ...........................................................................................557Serriies Manaager ................................................................................558Queeeue .................................................................................................558Hissttory ................................................................................................559Purrcchasees ..........................................................................................559MannualRReccordingss ..........................................................................559ReccordDDefaaaults ...............................................................................559Recorrdding fromm Yourr CCCComputerr,, Phoneee oor Tabblett .......................661Froomm aCCommmputer ..........................................................................661Froomm aPPhoonne or TTabbblet ................................................................662CHAPTER 4 - RECORDINGS

48DIRECTV HD DVR RECEIVER USER GUIDEFROM LIVE TVTo record a show you are currently watching, simply press RECORD once. FROM THE GUIDEYou don’t have to be watching a show to record it. Simply ﬁnd it in the Program Guide and press the RECORD button. The orange record icon appears to conﬁrm that your show is being recorded or is scheduled to record. NOTE: If you have a Genie HD DVR (HR34, HR44 & above), you can record up to ﬁve shows simultaneously. Otherwise, you can record two shows at the same time on previous model DIRECTV DVR. You can record two shows at the same time with your DIRECTV DVR, if you have made the proper connections to your satellite dish.CHANGING A RECORD OPTIONSome live events and even a few TV shows run past their allotted time slot. Although your DVR is very smart, it sets up all recordings based on the start and stop times the content partners provide give us for the Program Guide.RECOORDDINNNGG AA SSIINGGGLEE SSHOOWWW

49If you are watching while recording, and you think your show might go into the next time slot, press INFO on the remote, then select More Info and Recording from the onscreen choices to see the recording options for that show. Once there, you can change the stop time or any other option. To save your changes, select Save Changes.If your show is set to record in the future, it will appear in the Guide or To Do list. Press INFO to display the Info screen. To change a recording option for that one show, select Episode Options and choose whichever option or options you want to change. If you want to change a recording option for every show in the series, select Series Options and then choose the options you want to change.STOPPING AN IN-PROGRESS RECORDINGIf you press the RECORD button a second time on a single show (like a movie), an onscreen message will appear with the following options: Keep Recording Change Recording Stop Recording (cancels the recording)RECCCORRDINNGG AAA SINGLE SHOWCHAPTER 4 - RECORDINGS

50DIRECTV HD DVR RECEIVER USER GUIDEFROM LIVE TVIf the show you are currently watching is a series and not a single event (like a movie), simply press the RECORD button twice to automatically record every episode of the series. The RECORD icon is now a repeated circle R to let you know that this is a series and not a single recording.FROM THE GUIDEAs mentioned previously, you don’t have to be watching a series to record it. Simply ﬁnd it in the Program Guide and press the RECORD button twice to record all episodes of it.If recording a sports program from the Guide, you can also choose the Season Record option that will appear if available for the game, event, or other serialized or repeated sports related content you want to record. Please see SPORTS in Chapter 3 for more information on Season Record.CHANGING A RECORD OPTIONIf you are currently watching a series show and need to extend the recording time or change any other recording option, press INFO on the remote, select More Info and then Series Options from the onscreen choices. If you see a series set to record in the future in the Program Guide or the To Do List, to change a record option, press INFO and select Series Options.RECOORDDINNNGG AA SSEERIESSRECOORDDINNNGG AA SSEERIESS

51STOPPING AN IN-PROGRESS RECORDINGIf you press the RECORD button a third time on a series, an onscreen message will appear giving you the choice to Keep Recording, Change Recording Options, or Stop Recording. REECCOORDING A SERIESCHAPTER 4 - RECORDINGS

52DIRECTV HD DVR RECEIVER USER GUIDEPress LIST on the remote to see a list of recorded shows. Or, press MENU and select Recordings, then Playlist. Use the arrow keys to highlight the desired show, press SELECT, then select Play (or Resume if you’ve already watched part of the show) to start the show. You can use any of the DVR control buttons (PAUSE, FFWD, REW, etc.) while watching your recorded show from select channels. If you press STOP, the show will stop and an information screen with various options will appear. The last channel viewed in live TV will appear in the upper-left corner of the screen. To return to full-screen live TV, press EXIT or select Done.WAATCCHHINNGG AAAANDD DELEETINNG YYOOUR RECCCORDDED SHOWS

53The Playlist screen displays all your recorded programs. To get to the Playlist screen directly, press LIST on the remote, or press MENU and select Recordings, then Playlist. Titles you have yet to view are shown in bright, white letters, while viewed titles (partially or completely) are light grey.The time, date and channel of each recorded program is displayed to the right of the program title. Icons identifying program status are displayed to the left of the program title (for example, a circle K for Keep Until I Delete). See page 178 for a list of all the icons.Highlighting a program title in the Playlist displays the program description. If you press SELECT or INFO on a program, an Info screen is displayed for the program that offers several actions including Play, Keep, Delete and others. Series programs are identiﬁed in the list with a folder icon. For example, if you record a weekly comedy series, the title for that series is shown with a folder icon. Press SELECT on the series title to see the recorded episodes for that series. The number of new (not viewed) programs and total programs for each series is displayed to the right of the series name; for example, “2 New/5 Total”. Press PLAY on a series to play all the episodes in the folder, in order from oldest to newest.PLAYLISTCHAPTER 4 - RECORDINGS

54DIRECTV HD DVR RECEIVER USER GUIDEPLAAYYYLISSTTPLAYLIST OPTIONSFrom the Playlist screen, press the ENTER button to display Playlist Options.MaarkkPProggrgrammmms too DeeletteeSelect Mark programs to delete if you want to delete two or more programs at once. Soort Prrogrraammmssbyy CaategggorySelect Sort programs by category and then select Movies, Sports, News, Kids, etc., to ﬁlter the playlist as desired. This option will help you ﬁnd what you want faster, once you start to record a lot of programs. This is just a temporary ﬁlter for your list, so just press the left arrow or BACK to see your full Playlist again.ChhanngeOOrdreerr of PPlaylissttSelect Change order of Playlist to rearrange the order of your recorded shows. You can sort by date with the newest at the top (the factory default setting), the oldest at the top, or alphabetically in ascending (A to Z) or descending order (Z to A).

5539% FreeFrFFFeePLAYLISTOppenn//CloosseAAAllThe series episodes you have recorded are grouped in folders in your Playlist. Select Open/Close All to open all of your folders so you can see each episode without having to select each series individually. You can also use this option to close them all.Filterrbby PPlPayyyllistIf you are set up on a Whole-Home DVR or Genie network, this option lets you select whether to see all available titles from all Receivers, or just those on the “local” Receiver.MANAGING MY PLAYLISTYour DVR has a lot of recording space but it is possible to ﬁll up the hard drive if you record regularly. A quick way to check how much space you have available is the Disk Space Bar. Dissk SpacceeBBaarThe Disk Space bar is at the bottom of your Playlist. It shows the approximate amount of space available on your disk at any given time. The Disk Space bar shows programs you have designated Keep Until I Delete in dark blue, programs subject to expiration or automatic deletion in light blue, and the remaining unused disk space that is available for recording in black.When your disk is full, the oldest programs (viewed or not) are automatically deleted to make room for new ones. CHAPTER 4 - RECORDINGS

56DIRECTV HD DVR RECEIVER USER GUIDEKeeeppIf you have a program you would like to prevent from being automatically deleted when your disk is full, highlight the show you want to keep and press ENTER on your remote. A blue, K icon will appear next to the program title indicating it will be kept until you delete it. You may be tempted to make all of your recordings Keep Until I Delete, but if your hard drive reached capacity, new recordings will not be possible.Another way to manage your Playlist is to delete recordings you no longer want.DeeletteHighlight a single show or a series (indicated by a folder icon) and press the RED button to delete it. If you delete a folder, all episodes of that series will be deleted. Don’t worry about pressing the RED button accidentally. You will always see a conﬁrmation message before you delete anything.Note that HD programs take up more disk space than standard deﬁnition (SD). So, you may want to record your favorite content in HD, while recording other shows in SD to optimize your use of the available recording capacity.PLAAYYYLISSTT

57Once you have scheduled recordings, you can ﬁnd the status and history of those recordings by pressing MENU and selecting Recordings, then Manage Recordings to see the following options: To Do List, Series Manager, Queue, History, Purchases, Manual Record and Record Defaults. These features are described on the next few pages.TO DO LISTThe To Do List displays recordings your DVR is scheduled to make in the future. Icons next to the titles indicate whether the recording is a single event, part of a series, or an autorecord based on a person or keyword search. The list is ordered by time with the next recordings at the top and the most distant future recordings at the bottom. You can use this screen to ensure your recordings are properly scheduled, or to delete future scheduled recordings you no longer want to record.NOTE: DIRECTV On Demand programs that are scheduled to download via the Internet are shown in the Playlist, not the To Do List.Deleting single shows is easy: Simply highlight the show you want to delete and press the RED button on the remote. A conﬁrmation message will appear before you can delete the show. If you want to delete an entire series from the To Do List, select the show, select Series Options, then select Cancel Series.MMMANAAAGE RECORDINGSCHAPTER 4 - RECORDINGS

58DIRECTV HD DVR RECEIVER USER GUIDESERIES MANAGERThe Series Manager screen displays a prioritized list of all the series you’ve scheduled to record. If there is a series recording conﬂict and the Receiver must choose which show to record, it uses this list to determine the priority. As you set up series recordings, the most recent series goes to the bottom of the list in last priority. You can change the order of the priority at any time by selecting Series Manager, selecting the show you want to move, moving the highlight to the right, then using the arrow keys to promote or demote the series.There are a couple of key short cuts on this screen as well. Use the RED button to delete an entire series. Press “1” on the numeric keypad of your remote on the numeric keypad of your remote to move a highlighted show to the top of the list in one press.You can also adjust the recording options used for a particular series from this screen. Select the series you want, then select Series Options and change the recording options as desired.QUEUEThe Queue screen displays movie titles that are in the queue awaiting delivery to your hard drive. See Chapter 3, “Movies, On Demand and Pay Per View: Ordering Programs” for details.MAANNAAGGGE RREECCOORRRDINNGGSS

59HISTORYProvides status information for every recording scheduled, whether they were completed, canceled or deleted. If you think something should have been recorded, but wasn’t, check here to look for an explanation.PURCHASESProvides status information for all Pay Per View programs that were bought on the Receiver you are currently using, and, if viewed, the date and time. To see purchase activity for other Receivers or Clients on your account, you must view it locally.MANUAL RECORDINGSTo set up a recording based on channel, time and date, select Manual Record and enter all of your preferred options, including whether you want this to be a one-time or recurring recording (i.e. every Tuesday), channel, day and date, start time and duration. You can schedule a manual recording up to 14 days in advance.RECORD DEFAULTSThe Record Defaults screen lets you set the recording options you want the Receiver to use each time it records. The Receiver’s default settings work best in most cases, but you may want to change them to your personal preferences.MMMANAAAGE RECORDINGSCHAPTER 4 - RECORDINGS

60DIRECTV HD DVR RECEIVER USER GUIDE When recording a series, the Episode Type gives you the option to record ﬁrst run only, repeats only, or both. The Keep at Most option lets you decide how many episodes you want to keep: 1, 2, 3, 4, 5, 10 or All. If you select All Episodes for a show that appears multiple times in the Guide, it may use up disk space rapidly. The Keep Until option lets you keep a recording until you delete it or until the disk is full, in which case the DVR can delete it automatically if the disk ﬁlls up. A recording that is labeled Keep Until I Delete will never be deleted until you do it manually. If all of your recordings are labeled that way and the disk ﬁlls up, no new recordings will occur until you manually delete some of your Keep Until I Delete recordings. The Start and Stop options let you adjust the times of your recordings to ensure you don’t miss anything. Keep in mind that starting early and ending late on all of your recordings may create more recording conﬂicts than if you started and stopped on-time (according to the Program Guide schedule). If you ﬁnd a particular series runs habitually late or early, it is better to adjust that series using the program’s Info screen, rather than set the recording defaults, which would affect all of your DVR recordings. Press MENU, select Manage Recordings, then select Series Manager. Select the program you want to adjust, then select Series Options.MAANNAAGGGE RREECCOORRRDINNGGSS

61Have you ever forgotten to set a recording and wished you could do it remotely from work or while on the go? You can with directv.com, and DIRECTV Mobile Apps.NOTE: You must have an account on directv.com to use remote scheduling /Mobile Apps.FROM A COMPUTERTo schedule a recording from your computer, go to directv.com/tvlistings to see an online version of the Program Guide. Select a show and click Record. If you have more than one DVR in your home, choose the DVR you want to record to and then click Record to Receiver.NOTE: If you have a mix of HD and SD DVRs in your home, make sure not to pick an HD movie for your SD DVR. It will not record.NOTE: Remote connections may vary. In rare instances, scheduled recording(s) may not be recognized. Only available on certain receivers. Visit directv.com/dvrscheduler for details.RREECOOORDDDINGGG FFROOOM YYOOUUR CCOMMPUUTTER, PPHONE OR TABLETCHAPTER 4 - RECORDINGS

62DIRECTV HD DVR RECEIVER USER GUIDEFROM A PHONE OR TABLETForget to set your home DVR to record a must-see show? Now you can use your iPhone®, iPad®, iPod®, or Android™ phone or Android™ tablet to schedule a recording from anywhere. A feature of the DIRECTV Mobile App, the remote scheduling function even lets you set your DVR to record select movies that are still in theaters when they become available on DIRECTV.*Features: Search for any television show up to 14 days in advance. Browse programs by channel, or date & time. Get program information instantly, including description, length and rating. Record a single episode or an entire series. Set start and end time extensions to your record requests. Order DIRECTV CINEMA® right on your tablet or phone and record to any DIRECTV DVR in your home. Go online to directv.com/mobileapps for downloads and instructions. You can also learn all about DIRECTV Everywhere, the mobile app that brings the DIRECTV viewing experience to your phone or tablet. Please see Chapter 5, “Extras & Special Features: DIRECTV Mobile Apps”.NOTE: *Requires Internet access via mobile device and directv.com login. Remote connections may vary. In rare instances, scheduled recordings may not be recognized. Only available on certain receivers.RECCORDINNNG FFROOOM YOOOUR CCOOMMPPUTTER,, PHHOONNE OR TABLET

63CHAAPTTEER 55 -- EXXTRAAS && SPPPECIALL FFEAATUURESExtrass ......................................................................................................664Messsagees .........................................................................................664DIRRECTVV Acctive Chhannnnel ................................................................664Mussic & Phootos ................................................................................665Shoowwroom ........................................................................................668Panndora ............................................................................................668Speciaal Feaaturres ....................................................................................770DIRRECTVV®DDDoublePPlaaay™ ...................................................................770GammmeSeaarchh™ .................................................................................771QuiicckTunne ........................................................................................771TV AAApps ............................................................................................772DIRECCCTV®WWhoole-HommmeeDVR Seerrrvice .................................................774Nettwwork Sett Up ................................................................................774Geniee™™ HD DVVRR& Minii ..........................................................................779DIRECCCTV™MMobbile Appssss .........................................................................880Keyy Beneeﬁtsss& Feaatuuures ................................................................880Spoorts onn thhe Go ..............................................................................881DIRRECTVV™VVooice Seearrrch .................................................................882CHAPTER 5 - EXTRAS & SPECIAL FEATURES

64DIRECTV HD DVR RECEIVER USER GUIDEUse the Extras option to access Messages, the DIRECTV Active™ channel, TV Apps, Music & Photos, Pandora and, if your Receiver is Internet-connected, YouTube. Depending on your setup, it may also include the Caller ID feature.MESSAGESPress MENU, select Extras and then Messages to view your messages from DIRECTV, which may include important news special offers, and more.DIRECTV ACTIVE CHANNELPress MENU, then select Extras, then Active to access the DIRECTV Active channel, or simply press the ACTIVE key on your remote. The DIRECTV Active Channel provides a variety of interactive services, including daily and extended weather forecasts, daily horoscopes, lottery results, and a quick list of the most popular shows on DIRECTV at any given time. For local weather on demand, press ACTIVE and select the Weather option. You’ll be required to enter your local ZIP code. View information for up to ﬁve cities through the My Cities menu item. To exit Active, press GUIDE or enter a channel number. NOTE: Because it is an interactive channel, the DIRECTV Active screen may take a few moments to load. Please be patient.EXTTRRAAS

65MUSIC & PHOTOSMusic & Photos is an optional item in the Extras menu, only shown when your DVR is connected to a home network. Compatible models include the DIRECTV HD DVR (models HR20, HR34, HR44 or later) or DIRECTV Plus® DVR (model R22). Other models may support DIRECTV™ Media Share in the future.Your DIRECTV Receiver can be connected to your home network to show photos and, play music and videos that you have saved on your personal computer. You must have at least one personal computer running a media server (e.g. TVersity, Windows Media Player, Intel Viiv) in your network for this service to work. For help on setting up Music & Photos, visit directv.com/mediashare.Once your DVR is properly connected to the media server on your home network, press MENU and select Extras then Music & Photos. The DIRECTV Media Share screen will display. Select Music to access music by Artist, Album, Song, Playlists and Channel. Your favorite music will play as you watch TV or view photos from your PC. Once the desired songs are selected, the song’s information will display on the Progress bar.EXTRASCHAPTER 5 - EXTRAS & SPECIAL FEATURES

66DIRECTV HD DVR RECEIVER USER GUIDE Select Photos to go to the Photos submenu. Select Browse to see several photos at once. The DVR controls on your remote allow you to stop, play or skip through your music and photos. Press ENTER on your remote to toggle among music, photos and video control modes. Pressing the STOP button while in music control mode stops the music from playing, and the audio from the current channel is then heard. Pressing the STOP button while in photo control mode stops the display of photos and displays the video from the current channel. EXTTRRAAS

67EXTRASCHAPTER 5 - EXTRAS & SPECIAL FEATURES

68DIRECTV HD DVR RECEIVER USER GUIDESHOWROOMShowroom offers you DIRECTV content such as instructional videos, behind-the-scenes clips and video extras, information about Sports subscriptions, special offers, trailers and more.PANDORAPandora is personalized Internet radio designed to help you discover new music you’ll love, mixed in with music you already know. To use Pandora, your Receiver must be connected to the Internet and you must have a Pandora account set up online. To access Pandora, press MENU on your remote. Select Extras then Pandora.You can listen to various stations and create, edit and personalize stations.To listen to Pandora while watching a program: While listening to Pandora, press EXIT on your remote and select Yes, Play Pandora to display video onscreen. Your remote buttons now control your music. To switch to video control, press ENTER on your remote to change programs. To exit Pandora and go back to TV, press EXIT and select No, Stop Pandora.EXTTRRAAS

69CHAPTER 5 - EXTRAS & SPECIAL FEATURESEXTRAS

70DIRECTV HD DVR RECEIVER USER GUIDEYour DIRECTV HD DVR supports these special features that can be accessed without going through a menu.DIRECTV® DOUBLEPLAY™With DoublePlay, you can easily switch between two programs on at the same time without missing a minute of either. Your HD DVR stores up to 90 minutes of live TV on two channels. If you tune to a new channel (a third channel), the saved portion on the original channel is cleared. DoublePlay expires after two hours of non-use.1. While watching one program, press the DOWN arrow on your remote. A message displays conﬁrming DoublePlay has started.2. Press the DOWN arrow again and tune to the second program.3. Now use the DOWN arrow to switch back and forth between the two programs.4. You can pause, rewind, fast forward*, slow-mo or instant replay both.NOTE: *You cannot fast forward during live TV until you pause or rewind a program.Watching Program 1Press DOWN button on remoteProgram 2Watching Program 2Program 1Program 2Program 2Program 1SPEECIAAL FFEAAATUUURESS

71CHAPTER 5 - EXTRAS & SPECIAL FEATURESGAMESEARCH™Sports blackouts, a long-time source of frustration and confusion for sports fans, occur when a sporting event is not televised in a certain area. But thanks to DIRECTV’s cutting-edge technology, whenever you tune to a channel with a blacked-out game, GameSearch™ detects the blackout and immediately looks to see if the game is on another channel. If a broadcast of the game is found, GameSearch displays an onscreen message that gives you the option to tune to that channel. If it can’t ﬁnd an accessible broadcast, an onscreen message will state that the game is unavailable.QUICKTUNEUse QuickTune to get to your nine “must see” channels fast! While watching live TV, press the UP arrow on your remote control. A display with ﬁelds for 9 channels will appear on screen. To ﬁll in the ﬁelds, press the ENTER button on your remote control. The channel you are currently viewing will be added to the currently highlighted ﬁeld in the QuickTune display. After you’ve made all your picks, press the UP arrow whenever you want to bring up the application. Use the arrow keys to highlight the channel you want to watch and then press SELECT.SSPECIAL FEATURES

72DIRECTV HD DVR RECEIVER USER GUIDETV APPSWith DIRECTV’s free TV Apps, you can check your local weather, get the latest sports scores, track your NFL fantasy standings, and discover trending shows – all without missing a second of what you’re watching on TV. To enjoy TV Apps, your DIRECTV HD DVR must be connected to the Internet. (See Appendix 4, “Get Connected”, for instructions.)TV Apps include: ScoreGuide™ - See updated scores, stats & standings for all major sports (including college conferences), results for games you missed and game schedules up to 7 days in advance. ScoreGuide can also be launched while watching a sports channel like ESPN or MLB Network by pressing the RED button on your remote. Weather - Get hourly weather updates and advisories, the 10-day forecast and more for your local area. Store up to 5 favorite cities for local conditions at a glance. NFL.COM Fantasy Football TV App - Track standings, scores, and stats for your NFL fantasy team. Plus, NFL SUNDAY TICKET lets you tune to any game in progress from the app so you won’t miss the live action.* What’s Hot - See what’s trending on DIRECTV in real-time and discover new shows. Social - Connect to social media right from your TV to see what your friends are watching and share your own favorites. SPEECIAAL FFEAAATUUURESS

73CHAPTER 5 - EXTRAS & SPECIAL FEATURESDIRECTV TV Apps are FREE and easy to use. Just press the Right ARROW button on your Remote to launch the TV Apps dock and select the app you want. NOTE: *The NFL.COM Fantasy Football TV App will begin functioning two weeks before the start of the NFL season, and will stop one week after season close.SSPECIAL FEATURES

75DIRRECCTTVV® WWHOOOLEE-HHOME DVR SERVICECHAPTER 5 - EXTRAS & SPECIAL FEATURESAfter your system is set up, see the following steps to personalize your Whole-Home experience and take advantage of its many great features and functionality.1.AActtivvateee DIRRRECCTTV®®WWholee--Hoomee DVRSeervicee:Once DIRECTV® Whole-Home DVR service is activated on your account, press the LIST button on your Remote. The service conﬁrmation message at right will display. Select Continue.2. Naamme YYoYourr Loccaationss:Now, give each Receiver or Client a name. We refer to this as Location. The name must be 14 characters or less , and should be easy to remember or associate with its location, such as “Living Room.” You must be at the Receiver or Client to assign its name. To change a Location Name, press MENU, select Settings & Help, then Settings, Whole-Home and then Name Location. 3. Set PPlayyylisttt ShaarringOOptionns (HDDDVRR onnly):If the Receiver is an HD DVR, you’ll be prompted to set the following Playlist sharing options during initial setup:

76DIRECTV HD DVR RECEIVER USER GUIDEDIRRECCTTV®® WWWWHOOLEE-HHOMMEE DDVVRR SEERVVVICCEShare PlaylistYou can share the Playlist with other Receivers and Clients, or not. For example, the HD DVR in your Den, can be set to share its Playlist with the Mini Client in your Master Bedroom, but not with the HD Non-DVR in your Kitchen. Allow DeletionYour HD DVR can be set to prevent another location from deleting programs that were recorded by that HD DVR. In our previous example, if the DVR in the Den is set to allow deletion From this room only, any attempt to delete a program (recorded in the Den) from the Master Bedroom or Kitchen would be prevented.You can change sharing options at any time. Press MENU, select Settings & Help, then Settings, Whole-Home and then Share Playlist.4. Vieeww Sttaatuuss:To view the Whole-Home status for all your connected HD DVRs, press MENU, select Settings & Help, Settings, Whole-Home then Status. This screen displays if DIRECTV® Whole-Home DVR service status, as well as the Share Playlist settings for all networked HD devices.

77DIRRECCTTVV® WWHOOOLEE-HHOME DVR SERVICECHAPTER 5 - EXTRAS & SPECIAL FEATURESTIP: Adding a second HD DVR to your DIRECTV® System increases your recording capacity. Don’t worry about having to remember on which DVR you recorded your shows. Whole-Home DVR service keeps things simple by giving you a single, uniﬁed playlist of all your recordings on any connected TV.5. Reecoord PProoogramms:If you’re in a room with an HD DVR, and you’ve authorized DIRECTV® Whole-Home DVR service, the program recording process is unchanged. If you’re in a room with an HD Non-DVR Receiver, once you authorize DIRECTV® Whole-Home DVR service, you’ll be able to request programs to record. To record the show you’re currently watching, or to record a highlighted program in the Guide, press the orange REC (record) button. A message displays onscreen asking you to select the HD DVR you would like to record on; then select either Record Once to record the current episode, Record Series to record the entire series or Do Nothing to cancel your request. NOTE: Non-DVR Receivers do not recognize the Remote Control shortcut commands Record Series (press REC button two times) or Cancel Recording (press REC three times). You can also schedule a recording from a program’s Info screen. To record the program you’re currently watching, or to record a highlighted program in the Guide, press the INFO button and select Record Once or Record Series. If your recording (requested from a Non-DVR Receiver) conﬂicts with other recordings already scheduled on the target DVR, a message will display stating that your program cannot be recorded.

78DIRECTV HD DVR RECEIVER USER GUIDEDIRRECCTTV®® WWWWHOOLEE-HHOMMEE DDVVRR SEERVVVICCENOTE: Only two locations can access a recorded program at the same time (the HD DVR on which the program was recorded and one other location). If a third location tries to playback a recording, a message will display explaining that the program is not available. Recordings can be deleted from any connected Receiver or Client that has been set up to Allow Deletion. However, to check the status of scheduled recordings on the To Do List or to change the priority of a series you’ve scheduled to record, go to the HD DVR, press MENU and select Recordings, then Manage Recordings for options. 6. WaatchRReccoordeedd PProggrammss:By networking your devices, the recordings from all the HD DVRs in your household are combined into a “shared” Playlist. The shared Playlist is accessible by all networked Receivers and Clients, including non-DVRs. To access the Playlist, press the LIST button on the remote control, or press MENU, then select Recordings, then Playlist. Highlight a show and press SELECT to play. If you’ve already watched part of the show in another room, you can select Resume to pick up where you left off. You can use any of the DVR control buttons such as PAUSE, FFWD, ADVANCE, etc, while watching your recorded show.You can limit access to programs with Parental Controls. See “Parental Controls” in Chapter 6 for details. Your Parental Control settings restrict access to both recorded and live programs. Parental controls must be set at each Receiver.To delete a program from your Playlist, use the arrow keys to highlight the desired show and press the RED button. You’ll then be asked to conﬁrm the deletion.

79GGENNNIE™ HD DVR & MINICHAPTER 5 - EXTRAS & SPECIAL FEATURESThe DIRECTV Genie family of HD DVRs and Clients delivers the most advanced, versatile and cost effective HD experience from DIRECTV. The Genie HD DVR (HR34, HR44 and above), together with the Genie Minis (wired and wireless) and/or DIRECTV® Ready TVs, can serve your entire home, and allows you the ﬂexibility to watch TV however and wherever you choose.Genie Enhances Your Whole-Home SetupAdding a Genie HD DVR to your Whole-Home network will extend its features and functionality. When connected to other HD Receivers as the main Receiver of your Whole-Home network, the Genie HD DVR can stream recordings to four active rooms simultaneously (with up to three Clients).*For more information about the Genie family of HD DVRs and Minis Clients, please see Chapter 7, “Genie HD DVR”.NOTE: *The Genie HD DVR will work with any other DIRECTV HD DVRs, HD Receivers and Clients that are connected to and compatible with Whole-Home service, so you can play, pause, rewind and delete recorded content that’s on your Genie DVR from any room in the house. However, you will not be able to record content to the Genie from another HD DVR. NOTE: For a complete list of compatible DIRECTV Ready devices, Receivers, Clients and required services, visit directv.com/Genie.

80DIRECTV HD DVR RECEIVER USER GUIDEDIRRECCTTV™™ MMOOBILEE AAPPSSWith DIRECTV Mobile Apps, your favorite TV shows, movies and more are just a tap away on your iPhone®, iPad®, Android™ Phone or Android™ Tablet. Get more options for enjoying your entertainment beyond the TV, in and out of your home. All you need is an Internet-connected HD DVR and a DIRECTV online account.KEY BENEFITS & FEATURES BrrowwsseBrowse thousands of PPV and On Demand titles available on your TV and mobile devices, and scan the interactive Guide without interrupting your current show. Use Smart Search on your mobile device just like you do on your Receiver.WatcchhStream live TV channels on your device in any room of your home, and stream a selection of content while on the go.* Stream On Demand programs from HBO®, STARZ®, SHOWTIME® and other networks. Order PPV programs from your mobile device to watch wherever you like.*Only select networks available for live streaming functionality and are subject to change at any time. Please refer to the “NOTE” on page 82 for more details.iPad is a registered trademark of Apple, Inc. Android is a trademark of Google Inc.

81DDIREECCTV™ MOBILE APPSCHAPTER 5 - EXTRAS & SPECIAL FEATURESCoontroolUse your mobile device as a remote control for your DVR and set recordings from anywhere. (See Chapter 4, “Recordings”.) Use your mobile device to access your Shared Playlist across all your DVRs with Whole-Home service.SPORTS ON THE GODIRECTV’s special sports-optimized features and dedicated football app keep sports fans entertained and informed, wherever they are.Sppeccial Spppoorttss Feeaatuuress View scores & stats, and custom-ﬁlter the teams and sports you follow.NFFL SSUUNDDDAYYY TICCKKET AApp For subscribers of NFL SUNDAY TICKET MAX, this free app allows you to watch games live, get scores & stats, track your NFL.com fantasy league and favorite players, and receive customized highlight alerts, all on your tablet or mobile phone.Please refer to the “NOTE” on page 82 for more details.

82DIRECTV HD DVR RECEIVER USER GUIDEDIRRECCTTV™™ MMOOBILEE AAPPSSDIRECTV™ VOICE SEARCH Discover content and control your entertainment experience on your smart phone using your voice. Part of the DIRECTV for iPhone® and the DIRECTV for Android™ Phone apps, DIRECTV’s voice-activated search understands what you mean and ﬁnds what you’re looking for. Simply tell it what you want, whether it’s searching for a movie or show, scheduling a recording, sending Remote commands or other tasks. For complete details, downloads, a list of compatible devices (sold separately), and instructions for DIRECTV Mobile Apps and the NFL SUNDAY TICKET mobile app, please visit directv.com/mobileapps.Visit directv.com/voice for a complete list of phones (sold separately) and operating system versions supported for the DIRECTV Voice feature.NOTE: Functionality varies by compatible device and location. Only select networks corresponding to your package selection are available for live streaming and may vary by location and device. Additional charges may apply. In-home live-streaming feature requires home-based Wi-Fi connection and Internet-connected HD DVR. Out-of-home viewing requires high-speed internet connection. All functions and programming subject to change at any time. Data charges may apply.Certain remote mobile device control functions require a standard DIRECTV remote. Tablet remote control functionality requires a home WiFi connection. The mobile App requires Internet access and directv.com login. Internet connections may vary. In rare instances, scheduled recordings may not be recognized. Visit directv.com/mobileapps for complete details. Use of the DIRECTV mobile apps are licensed under DIRECTV’s current End User License Agreement. Use of the DIRECTV mobile apps are also subject to DIRECTV’s privacy policy and other legal policies, including DIRECTV’s Customer Agreement for users who are DIRECTV customers.Supported receivers: H21 and above, R22, and HR20 and above.

8383CHAAPTTEER 66 -- SETTINNNGSS & HHELLPSettinngs ................................................................................................884Infoo & Teest .......................................................................................884Disspplay .............................................................................................884Auddio ...............................................................................................888Nettwwork Seettup ...............................................................................888RemmmoteCConnntrol ..............................................................................889Satteellite ...........................................................................................990Whoole-Homme ..................................................................................991Powwwer Saavinnng .................................................................................991Resset ................................................................................................992Parenntal Coonttrols ...............................................................................993Locck Noww .........................................................................................994UnloockNNowww .....................................................................................994Rattings LLimmmits .................................................................................995Aduult Channnnels ...............................................................................996Chaannel Blooocks ...............................................................................996Webb Videeos ......................................................................................996Speendingg Limits ..............................................................................997Viewwwing HHouuurs .................................................................................997Favorriite Chhannnels ...............................................................................998Help .......................................................................................................999CHAPTER 6 - SETTINGS & HELP

84DIRECTV HD DVR RECEIVER USER GUIDEPress MENU, select Settings & Help, then Settings to review or change your system settings. These include: audio options, video format, TV resolution, network setup, remote control setup and more. INFO & TESTSelect Info & Test to display the System Info & Test screen. Select Run System Test to initiate a test of the tuners, Receiver ID and phone line. NOTE: Running the System Test will interfere with live TV and any current recordings.Select More System Info to review your basic system information such as Receiver model, Receiver ID, access card number, software version, etc.… as well as, current Receiver settings. This information can be useful during troubleshooting.DISPLAYSelect Display to access the following options: Preferences, Video, TV Ratio, TV Resolution, Captioning or Clock. Before you get started, you may want to review Appendix 5, “About High-Deﬁnition”, which describes HD formats and resolutions. SETTTINNGGS

8585PreefeereencceesThese are user interface display settings which include:Recording Tips: Turn On or Off helpful tips that display onscreen whenever you schedule a recording.Guide HD Channels: Choose whether you want the Guide to show HD channels and their duplicate SD channels or to hide the SD duplicates.Guide shows: Select whether you want the ﬁrst press of the GUIDE button to take you directly to the Program Guide or to go to the category ﬁlter ﬁrst.Language: Select your preferred onscreen text language.Scrolling Effects: Turn scrolling effects ON or OFF. This affects the appearance of large text areas when they scroll.Banner Time: Set the Channel Banner time to determine how quickly the banner disappears after moving to a new channel.NOTE: To change your screen format and resolution temporarily, press INFO on your remote, select Audio/ Video from the Channel Banner and select Change Resolution & Format.Viddeoo Set your preference for the following screen options: Native, Screen Format and Bar Color.Native: You can turn Native Mode ON or OFF. When Native Mode is ON, your TV auto-changes to match the resolution of the SETTINGSCHAPTER 6 - SETTINGS & HELP

86DIRECTV HD DVR RECEIVER USER GUIDEprogram coming into the Receiver. For example, if Native Mode is ON and a program is being broadcast in 480p, your High-Deﬁnition Receiver prompts the TV to show it in that same format. If the next program changes to 1080i, the Receiver tells the TV to change to that format. Native Mode slows down the system’s response time to channel changes since the Receiver and TV must adjust the picture resolution at every channel change. Because of this, the default setting is OFF. When Native Mode is OFF, your Receiver will display the program at the highest resolution set on the TV Resolutions screen. Screen Format: When a program is broadcast in a format that does not exactly ﬁt your TV screen, your Receiver will automatically size the picture. Screen Format options include Original Format, Pillar Box (Widescreen 16:9 HDTVs only), Letterbox (Standard 4:3 TVs only), Stretch and Crop: If you’re watching a widescreen movie on a Standard 4:3 TV, you may want to choose Letterbox which places bars on the top and bottom of the screen. If your HDTV is 4:3 aspect ratio, you may want to Crop or cut off the content at the left and right side of the screen while preserving the proportion of the picture that remains. You can also Stretch the picture vertically or horizontally to ﬁll up the screen.Bar Color: Select the Bar Color option to set the color of the bars displayed when you view programming in Letterbox or Pillar Box modes. TVV Raatio Set the aspect ratio that matches your TV. Options are Standard 4:3 or Widescreen 16:9.SETTTINNGGS

8787TVV ReessoluuttionnnsSelect the resolutions your TV can support so your Receiver can pass the proper signal. To ﬁnd the resolutions your TV supports, check the User’s Guide that came with your TV. If you select a resolution your TV doesn’t support, the Receiver will reset the resolution after a few seconds.CaaptiooninnggSelect Captioning to turn closed captioning ON or OFF, and to select the font style, size and color for the display of captions.CloockkSelect Clock to set your time zone and whether you want the Receiver to show Daylight Savings time or not.SETTINGSCHAPTER 6 - SETTINGS & HELP

88DIRECTV HD DVR RECEIVER USER GUIDEAUDIOSelect Audio to make a persistent change to your audio settings.Audio options include: Language: Select your preferred audio language, i.e. English, Spanish, Chinese, etc.Sound Effects: Select the volume of sound effects.Dolby® Digital*: Select ON or OFF for Dolby Digital audio output to enable or disable a surround sound system. HD Channels include 5.1 surround sound when available from the programmer. Additional equipment is required and sold separately.NOTE: Not all TV programs deliver Dolby Digital 5.1 audio. Look for the Dolby Digital icon in the program description and Channel Banner. * Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.NETWORK SETUPSelect Network Setup to set up and test your DVR’s connection to the Internet. See Appendix 4, “Get Connected” for details. SETTTINNGGS

$90DIRECTV HD DVR RECEIVER USER GUIDEremote works in IR mode only. Please refer back to Chapter 1, “Using Your Remote Control” for detailed information.NOTE: While the newer Genie (HR34, HR44 and above) HD DVRs are RF-capable, previous model DIRECTV Receivers may also be RF-capable.To change your remote method of transmission from IR signals to RF, select Settings, then Remote Control and then IR/RF Setup. While IR transmission requires a clear line of sight to the front of the Receiver, RF transmission lets you put your Receiver inside a cabinet or behind solid doors and still be able to command it from up to 200 feet away.ReeceeivverMModdddeSelect Receiver Mode if you want to use one remote to command a second DIRECTV® Receiver.Addvaanceddd SeeettupssUse this option to set up your remote to control 3 or more Receivers in one room. SATELLITEThis option is used by installers when your system is initially set up; you should not have to use it. However, you can use this screen to view your Receiver’s satellite signal strength\or to repeat the satellite setup procedure.SETTTINNGGS$

9191The Antenna Setup option can be used to display channels received via your off-air antenna in the Guide. You must have an off-air (terrestrial) antenna connected to your HD DVR Receiver. Not all HD DVR’s have a built-in off-air tuner. WHOLE-HOMEIf you’re using DIRECTV® Whole-Home DVR Service, you can use the Whole-Home settings to set or change your Playlist Sharing preferences, or to create or change the names of each Receiver or Client location. To learn more, read “DIRECTV® Whole-Home DVR Service” in Chapter 5 or “Genie HD DVR” in Chapter 7, respectively. POWER SAVINGSome DIRECTV Receivers are Energy Star certiﬁed, meaning they include features that reduce power consumption. The Power Saving option automatically puts these Receivers into Standby mode when there is no activity on your Remote for 4 hours. When the feature is ON, a message will display to warn you before the Receiver goes into Standby mode.SETTINGSCHAPTER 6 - SETTINGS & HELP

92DIRECTV HD DVR RECEIVER USER GUIDERESETThe Reset screen lets you Restart the Receiver, reset to factory defaults, or reset everything. Restart Receiver is the same function as pressing the red reset button behind the access card door on the front of the Receiver. This option does not affect your settings and scheduled recordings.Reset Defaults erases all of your personal preference items, such as Parental Controls, Favorites, language and scheduled recordings. It restores the Receiver conﬁguration to factory settings.Reset Everything completely erases everything from system memory, except for satellite dish settings, and starts up like a new Receiver. WARNING: All your recordings will be erased from the hard drive! NOTE: If Parental Controls are locked, you must enter your password to reset the Receiver.SETTTINNGGS

9393PAARREENTAL CONTROLSTo review or update your Parental Controls settings, press MENU, select Settings & Help, then Parental Controls. You can also access Parental Controls by pressing INFO, then selecting Parental, then Parental Controls.Parental Controls enable restrictions to be placed on programming as well as certain actions, and requires a passcode to change the restrictions. Whether you want to block access to mature content, limit spending amounts, or restrict the number of TV viewing hours, you have total control for the whole household. The system default is “unlocked” for all categories.CHAPTER 6 - SETTINGS & HELP

94DIRECTV HD DVR RECEIVER USER GUIDELOCK NOWAfter setting the restrictions you want (see below for options), choose Lock Now from the left menu. You’ll be asked to create a passcode. This passcode will be your entry to unlocking and adjusting the limits in the future.UNLOCK NOWWhen Parental Controls are locked, a message appears if you try to tune to a restricted program, explaining why the program is blocked. To temporarily unlock a particular program, select Unlock Now and enter your passcode. Multiple entries aimed at guessing the passcode are thwarted by a time delay; each invalid passcode entered lengthens the delay for subsequent entry by one second.For more unlock options, press MENU, select Settings & Help then select Parental Controls. Various options for removing restrictions temporarily or permanently will appear. Select one and enter your passcode. You can also unlock Parental Controls by pressing INFO while watching TV. Select Parental then Unlock All and enter your passcode. NOTE: If you have Parental Controls set and temporarily unlocked, turning the Receiver off will turn Parental Controls back on.PARENNTAL CCONNNTROOLSS

9595RATINGS LIMITSSet rating limits for Movies, TV and Other (unrated) shows. From the left menu, select Rating Limits then select either Movies, TV or Other.MooviessSelect the button next to the overall ratings limit you wish to impose. Brief descriptions of the ratings appear for your guidance.TVV ProograamamssHighlight and select the TV ratings limit you desire. In addition to allowing or blocking shows by TV rating (i.e. TV-MA), you can also set ratings limits for particular types of content such as Fantasy Violence (FV), Dialogue (D), Language (L), Sexual Content (S) and Violence (V). A description of each content type displays when highlighted.Ottheer ShoowowssHighlight and select the box to toggle the setting between Allow No Rating and Block No Rating. If you choose Block No Rating, programming that has no rating, such as news and sports, will not display.PAARREENTAL CONTROLSCHAPTER 6 - SETTINGS & HELP

96DIRECTV HD DVR RECEIVER USER GUIDEADULT CHANNELSHide adult channels in the Program Guide, Manage Recordings screens, and when channel surﬁng. Select Adult Channels, then highlight and select the box to toggle between Hide Adult and Show Adult. This action also hides the Adults Only icon in the Search & Browse screen.CHANNEL BLOCKSPrevent children from viewing pre-selected channels with the Channel Blocks feature. Scroll down the channel list and select those you wish to block. You can also key in channel numbers or use Block All or Allow All to save time.WEB VIDEOSPrevent children from viewing videos from the Internet. Select Web Videos, then highlight and select the box to toggle between Block Web Videos and Allow Web Videos.PARENNTAL CCONNNTROOLSS

9797SPENDING LIMITSLimit the amount that can be spent on each Pay Per View purchase. Select Spending Limits. Then enter your preferred spending dollar limit using the numbers on your Remote.VIEWING HOURSSpecify days and times when TV watching is allowed in your household. Select Viewing Hours, then select the start times and durations for viewing. You can set hours based on “school nights” — Monday-Thursday – and/or weekend nights—Friday-Saturday, and Sunday.PAARREENTAL CONTROLSCHAPTER 6 - SETTINGS & HELP

98DIRECTV HD DVR RECEIVER USER GUIDECreate lists of your favorite channels. Use your list to see only those speciﬁc channels listed in the Guide as well as when you’re channel surﬁng in live TV. You can create up to two custom lists on your Receiver. You can also choose Channels I Get to see only the channels that are in your DIRECTV programming package. Press MENU on your remote, select Settings and Help then Favorite Channels. If you haven’t created a Favorites list, the Setup Custom 1 and Setup Custom 2 options will be displayed. Select the one you want and follow the onscreen instructions to create and name your list. Selecting a Favorites list makes it active and hides the display of all other channels in the Guide. From the Guide, press the DASH key on your Remote, select Favorites and then select the list you want to make active. The name of the currently selected Favorites list is displayed in the bottom left of the Guide screen so you always know which list you are using. To restore the display of all channels, press the DASH key while in the Guide, select Change favorites list, then select All Channels.FAAVVOORRRITTTEE CCHHANNNNNEELSS

9999HELPHELP provides information about your Receiver and its functionality, features, and more, as well as step-by-step instructions and frequently asked questions (FAQs). Press MENU, select Settings & Help, then select Help. Select a category folder to view its contents, then select a topic from the list for detailed information.You can also view self-help videos on Channel 1 and ﬁnd answers to all your questions on DIRECTV’s Online Answer Center at www.support.directv.com.CHAPTER 6 - SETTINGS & HELP

101CHAPTEERR 7 -- GGEEEENIEE™ HDD DVRGeniee™™ HD DVRR ................................................................................11002Gennie HDD DVVVR - KeeyFFeatures .......................................................11002Gennie Mini-- Key Feeaattures ..............................................................11003Shaare Progrrams Beettwwween Rooomms ................................................11004Gennie as aMMMediaSSerrrver .................................................................11005ConnnectingCClientss ..........................................................................11006DIRECCCTV Geniiee Mini Baaack Panel Examppplee ....................................11007 CHAPTER 7 - GENIE™ HD DVR

102DIRECTV HD DVR RECEIVER USER GUIDEGENIE™ HHDD DVVRThe DIRECTV Genie HD DVR is the most comprehensive and ﬂexible DVR experience from DIRECTV. It introduces a new industry standard that provides HD DVR service in every room without requiring additional HD DVRs. The Genie HD DVR (models HR34, HR44 and above), together with Genie Minis (C31, C41, C41W and above) or DIRECTV® Ready TVs, can serve your entire home, and provides you and your family the ﬂexibility to watch the content of your choice, on your own schedules. Use this chapter to learn about all the great features of DIRECTV Genie HD DVR and Genie Minis.GENIE HD DVR - KEY FEATURES Record up to ﬁve programs simultaneously. Store up to 200 hours of HD programming and 800 hours of SD total on the 1TB (terabyte) hard drive. (Actual recording capacity varies based on type of programming being recorded.) Watch two shows at the same time with Picture In Picture.* View live or recorded programming in up to four different rooms simultaneously (Genie Minis required).NOTE: *Picture in Picture is only available on the TV connected directly to the Genie HD DVR.Genie HD DVRRRRRRRecord dierent shows at once with one DVR. Genie HD DVR

103Picctuuree InnPPicccttureeGenie lets you watch two programs on the same TV, live or recorded, at the same time. While watching one program, press the INFO button on your remote. Select PIP. The program you’re currently watching moves into a smaller window on your screen. The larger video is the active program and can be controlled by your remote. To switch between programs, press the DOWN ARROW.To change the position of the smaller window, press INFO on your remote. Select PIP and choose a position from the options provided. NOTE: Picture in Picture is only available on the TV that is connected directly to the Genie HD DVR (models HR34, HR44 and above).GENIE MINI - KEY FEATURES Watch and manage recorded programming from any room. Pause and rewind live or recorded TV from any room. Access On Demand content, TV Apps and other HD DVR features from any room.GENNNIE™ HD DVRGenie Mini ClientCHAPTER 7 - GENIE™ HD DVR

104DIRECTV HD DVR RECEIVER USER GUIDEGENIE™ HHDD DVVRSHARE PROGRAMS BETWEEN ROOMSThe Genie HD DVR can be conﬁgured two ways to share content across your home: 1. As part of a Whole-Home DVR network - Genie enhances your current Whole-Home setup. When connected to other HD Receivers as the hub of your Whole-Home DVR experience, Genie allows you to stream recordings to four active rooms simultaneously (up to three Whole-Home Clients).*2. In a Client-Server setup - with Genie Minis, DIRECTV® Ready TVs or other RVU-capable devices in your home. RVU is a technology that allows you to connect certain TVs, devices, and DIRECTV Clients to your Genie HD DVR, without adding a full-featured DIRECTV Receiver. Please see next page for details.NOTE: *The Genie Receiver will work with any other DIRECTV HD DVRs, HD Receivers and Clients that are compatible with Genie and Whole-Home service, so you can play, pause, rewind and delete recorded content that’s on your Genie HD DVR from any room in the house. However, you will not be able to record content to the Genie from another HD DVR.

105GENIE AS A MEDIA SERVERYou can use your Genie HD DVR as a media server. Any DIRECTV Genie Mini, or DIRECTV® Ready TV or RVU-enabled device lets you watch TV via your Whole-Home DVR Network. Start watching a show in one room, press EXIT on your remote, then resume watching in another. Pause or rewind live programming in any connected room. Schedule, watch or prioritize recordings from any room. NOTE: Your Genie HD Receiver includes ﬁve (5) tuners. A tuner is used whenever you watch or record a program. For example, if two rooms are watching live TV, three tuners are available for recording. Watching a recorded program does not require a tuner.Limit of three remote viewings per Genie HD DVR at a time. See your DIRECTV Ready TV’s User Guide for more information on connecting to the Genie HD DVR. You will need to activate the DIRECTV Ready TV by calling DIRECTV at 1.800.531.5000.GENNNIE™ HD DVRCHAPTER 7 - GENIE™ HD DVR

106DIRECTV HD DVR RECEIVER USER GUIDEGENIE™ HHDD DVVRCONNECTING CLIENTSYou may register up to eight Clients per Genie HD DVR; these may be Genie Minis (C41, C31, C41W and above), or DIRECTV® Ready TVs.Before connecting and activating Clients, your Genie HD DVR must be set up, activated, and functioning.To begin, connect, plug in and turn on the Client. Once it detects the Genie HD DVR, it will prompt you to enter a PIN. On your DIRECTV HD DVR, press MENU, then select Settings & Help, then Settings. Select Whole-Home from the left menu, then select Manage Clients. Note the PIN shown on the Manage Clients screen, and do not exit the screen!On the Client, enter the PIN you received from the Genie HD DVR using the remote. Select Done on the conﬁrmation screen. The Create a Location screen displays. You may add a new location, or replace a location. Select the appropriate option and follow the onscreen instructions.Once the location has been set up, you have a choice of copying settings from another location or accepting the DIRECTV defaults.The following settings are copied from a server or Client to another Client: Parental Control Settings Favorite Channels Display Settings Clock Language Sound EffectsNOTE: The settings from any Client can also be copied to the Genie HD DVR.NOTE: For more information on setting up, adding and moving Genie Minis and other DIRECTV® Ready Clients, do a search on the DIRECTV online Answer Center at http://support.directv.com/ or call 1.800.531.5000.

107NETWORK SWim ONLYPOWER INDIGITAL AUDIOUSBHDMIA/V OUT12 3 5 641. NETWORK SWM ONLY (models C41 and C31 only) – Connect a cable from a Single Wire Multi-Switch (SWM) to this port. This is your SAT-IN connection.2. A/V OUT – A combined 10-pin output that supports both audio and video. Your Genie Mini client comes with an A/V Out cable for Component Video and RCA audio. An A/V Out cable for Composite Video and RCA audio can be purchased separately.3. HDMI – Use this combination digital video and audio connector for the best picture quality. This is the recommended connector for HD TV.4. USB – USB 2.0 Port (For future use.)5. DIGITAL AUDIO OUT COAXIAL – Use this digital audio connection for sound.6. POWER – Your Receiver must be plugged in at all times to function properly.WARNING: Use only the power supply (power cord) that came with your DIRECTV Receiver or Client. Failure to use the authorized power supply may cause electric shock, ﬁre, bodily injury and/or property damage. If the power supply becomes damaged or needs to be replaced, please contact DIRECTV Customer Service to obtain an authorized replacement.Your equipment may not look exactly like the model illustrated. This image has enlarged features for the purpose of clarity.DIRECTV Genie™ Mini (C41, C31, C41W and above)DIREECCTVV GEENIEE MIINNI BAACCK PPANEEL EXAAMMPLECHAPTER 7 - GENIE™ HD DVR

109CHAAPTTEER 88 -- TROUBBBLEESHOOOTTINGG & FFAAQSSTroubblleshoootinng Tipss ..........................................................................1110Resset YouurRRReceiveer ......................................................................1110Reaauthorrizee YourRReecceiver ...........................................................1110SyssttemSSofttwware UUppdddates ............................................................1111OnsscreennMMessageess .....................................................................1111Runn the SSyssttem Testt .....................................................................1112Frequueently Asskked Quueessstions ..............................................................1113CHAPTER 8 - TROUBLESHOOTING & FAQS

110DIRECTV HD DVR RECEIVER USER GUIDETROOUBBLESHHHOOOOOTINNGG TTIPSSRESET YOUR RECEIVERA simple reset of the DIRECTV® HD DVR can solve many issues. If you experience frozen audio or video, or a blank screen, or the Receiver won’t respond to remote or front panel button commands, try resetting your Receiver as follows: Press the red RESET button behind the access card panel door on the front of the your Receiver, then wait a few minutes for Program Guide information to be acquired. If you reset a Genie Mini and the problem persists, try resetting the Receiver. If the problems persist, try unplugging the power cord of the Receiver for 15 seconds, then plug it in again.REAUTHORIZE YOUR RECEIVERIf your Receiver displayed the message “722 - Service Expired,” try reauthorizing your Receiver. On a computer, go to directv.com/reauthorize, log in to your account, and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process.Running the System Test (at the end of this section) can also help you diagnose and solve many common problems. NOTE: Resetting your Receiver twice in a row will clear all Guide data. It could take 48+ hours to reacquire all of it.SELECTACTIVE INFO RES 480i 480p 720p 1080iRESETReset Button(Your equipment may not look exactly like the model illustrated.)RERERESRR

111TRROOUBBBLESHOOTING TIPSSYSTEM SOFTWARE UPDATESDIRECTV sends system automatic software updates to your Receiver to improve performance and upgrade features and functions. The Receiver will give you the option to download software “now” or “later.” Software downloads take just a few minutes and should be allowed to proceed when possible. When a download is in progress, your system will temporarily become unavailable. After the download, the Receiver may reset itself, after which, you can resume using your DIRECTV system. ONSCREEN MESSAGESYou may see an onscreen message similar to the one on the right occasionally. The top line of the message provides a brief description of the message purpose, while the second line displays instructions to follow. Most onscreen messages contain an error code in parentheses. Go to directv.com/troubleshooting and select the corresponding onscreen error message for solutions. The sample message at the right displays when you try to view to view a channel that is not in your programming package. In this case, you must, call Customer Service at 1.800.531.5000 and mention the error code number when prompted.CHAPTER 8 - TROUBLESHOOTING & FAQS

112DIRECTV HD DVR RECEIVER USER GUIDERUN THE SYSTEM TESTThe System Test runs a basic diagnostics check on your DVR. First make sure that: 1. All connections — jacks, cables, etc. — are in place correctly. See Appendix 2, “Connections for TV and Equipment” for more information.2. Remote control has working batteries.3. The access card is inserted in the DIRECTV® Receiver.Then follow these steps:1. Turn on your TV and the DVR (if you have the Universal Remote, slide the MODE switch to DIRECTV position).2. Press MENU, then select Settings & Help. 3. Select Settings then Info & Test.4. Select Run System Test. 5. If your system does not pass the System Test, check any of these potential trouble areas: cabling, satellite dish position, phone connection and access card.6. If you continue to have problems, call DIRECTV Customer Service at 1.800.531.5000. NOTE: Occasional ﬂuctuations in the phone line or satellite signal can give temporary false readings, therefore we recommend running a system test several times before concluding there is a problem.TROOUBBLESHHHOOOOOTINNGG TTIPSS

113FRREEQUUENNTTLY AASKED QUESTIONSQ: Whatt to do abboutttememporraarry loss off sateellitessiggnal, “froozzen” ppicturre,, or pictuure breakking into bbloocks / pixelss?The image on your screen is frozen, blocky, or you see a message that says, “Searching for Satellite Signal (x 771)”.Possible Causes: Severe weather (rain, snow, hail etc.) may cause this issue. There may be an obstruction to your dish (debris, snow, ice, etc.) or a building or tree that blocks your line of sight to the satellite. There may be a problem with the cables running from your satellite dish to your DIRECTV® Receiver. If the picture is frozen, blocky, or pixelated, there may be a problem with the transmission from the source.Solution: Weather issues are usually temporary. Wait for the weather to clear and your signal should return to normal. If there are no weather problems in your area, reset your DIRECTV DVR using the red RESET button behind the door on the front of the Receiver or by unplugging the Receiver for 15 seconds and then plugging it back in. Check all the connections on the back of your Receiver, starting with the SAT-IN connection, and make sure they’re secure. If the problem originates from the program source (for example, you see the problem on one channel, but not on any others), wait for the channel to resolve the issue. If there are obstructions blocking the dish’s path to the satellite, you should contact a professional to remove them, or a DIRECTV installer at 1.800.531.5000 to relocate your dish. If your signal strength is lower than 70 (60 or lower on HD Receivers) in good weather, contact a professional installer to realign your dish, or call DIRECTV at 1.800.531.5000.Check Satellite (SAT-IN) ConnectionsCoaxial Satellite CableCHAPTER 8 - TROUBLESHOOTING & FAQS

114DIRECTV HD DVR RECEIVER USER GUIDEFREQQUUENTLLY AAAASKEED QUEESTIOOONSSQ: Whyiis myy scrreen blueue, blaacckk, gray or snoowy?Your TV displays a blue, black, gray or snowy screen.Possible Causes: Your TV and/or your Receiver are not powered on. The DIRECTV® Receiver and most TVs and VCRs let you toggle between different video sources. Your TV may be on a different input source than what you are trying to view. Your TV may not support the selected HD resolution from your Receiver.Solution: Check that the DIRECTV® Receiver and TV are both powered on. If you don’t see the DIRECTV picture, verify your current TV input by turning the TV on and off. Most TVs display the input in the upper right- or left-hand corner. If the input is set to something other than your DIRECTV Receiver, toggle through the inputs with the input button on the DIRECTV Remote (if programmed) or TV Remote a your picture displays. (If the DIRECTV Remote is not working for the TV, it may need to be programmed.)If the TV Remote is not available:1. Find the Input or Source button on your TV and press it. It may be on the front panel, sides, bottom, or top edges of your TV.2. Slowly set the TV to each input option, one at a time. Sometimes it takes a second or two for the input to switch, so don’t proceed too quickly.3. Set the TV to whichever input displays a picture. If you see a snowy screen and are using a coax connection to connect to the TV, make sure your TV is on channel 3 or 4. Press the TV/VCR button on the VCR Remote or on the VCR’s front panel. If problems persist, turn off all equipment connected to your TV, wait a few minutes, then turn the DIRECTV® Receiver back on. Check your connections and cables.

115FRREEQUUENNTTLY AASKED QUESTIONS Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support the 24 frame-per-second rate DIRECTV provides. Press the RES button on your Receiver’s front panel to change the resolution to one your TV supports.Q: Whydoesn’tmy remmomotewwoork?Possible Causes: Weak batteries are the most common problem. Trying to operate equipment other than your DIRECTV Receiver. Remote sensor on the Receiver could be blocked.Solution:For the DIRECTV Universal Remote Control (RC65 and earlier models): Check that nothing is between the Remote Control and the remote sensor. Make sure the Remote is in DIRECTV mode. Slide the MODE switch on the Remote to the DIRECTV position so the Remote will control the DIRECTV® Receiver. If you are trying to operate a device other than the DIRECTV DVR that you have programmed the Remote to control, make sure you ﬁrst slide the MODE switch to the mode that is programmed for that device (AV1 or AV2). The indicator light for the component you’re trying to control should light up when you press a valid key for that component. If it doesn’t, make sure the MODE switch is in the correct position.For All Remote Controls: Check the batteries in the Remote. They may be weak, dead or installed incorrectly. Try replacing batteries. If you’re entering a channel number that is less than four digits long, the Receiver might wait two seconds before tuning to POWEROPENGUIDE MENU RECSELECTPPPOPOPOWPOWOWOWOWERWERWWERWEWERWERWERERERERWRemote SensorRemote Battery CompartmentCHAPTER 8 - TROUBLESHOOTING & FAQS

116DIRECTV HD DVR RECEIVER USER GUIDEthe channel. Press ENTER after entering a channel number to tune immediately. Make sure the device you are trying to control has been programmed to your DIRECTV Remote Control. See Chapter 6, “Settings & Help: Settings: Remote Control” for instructions on how to program your remote to control other devices. If the indicator lights on the remote control start ﬂashing, the batteries in the remote control are running low and should be replaced soon. You may also see an onscreen message that the batteries are low. Note that when you replace the batteries, you should not have to reprogram your remote to control other devices unless the batteries have been completely dead for a month or more.Q: Why won’t my DIREECCTV®RRReceiveer oor Client tuurrn on?Your Receiver or Client won’t turn on with either the Remote or from the front panel.Possible Causes: Remote batteries have an insufﬁcient charge. Receiver / Client or power strip is not plugged in to a power source, or power cord is not plugged in to the Receiver. Wall outlet is not providing power.Solution:If your Receiver or Client won’t turn on, the problem may be with the device itself, or with the remote control. Please try the following:To Check the Receiver or Client (C31, C41, C41W and above): Verify the detachable power cord is plugged into the back of the DIRECTV® Receiver or Client and the wall outlet. Check the outlet or power strip to make sure it is “live” by plugging in something else. Try plugging Receiver or Client into a different wall outlet. Make sure the outlet is not controlled by a wall switch. Unplug Receiver or Client for ﬁve minutes, and then plug it in again. FREQQUUENTLLY AAAASKEED QUEESTIOOONSS

117 If your Receiver or Client is plugged into a power strip, check the power strip and reset by pressing its reset button. Make sure the Receiver or Client is plugged into a power strip outlet that has continuous power. Some power strips have energy saving ports that only operate when a device is plugged in and powered on.To Check the Remote: Press the power button on the front panel. If your device turns on, the issue is with the Remote. For the Universal Remote, make sure the MODE switch is in the left-most position (DIRECTV Mode), and press PWR (power key) or press POWER button on the front panel of the Receiver. On the Genie Remote, this step is not necessary. See the next bullet for more info. Make sure remote batteries have sufﬁcient charge. For the Universal Remote, the green light should be solid green when you press its PWR button. If the light blinks several times slowly, replace the batteries. If there is no light, make sure batteries are inserted with the positive and negative ends in the proper positions. Otherwise, replace batteries. For the Genie Remote, a low battery indicator is displayed on your Receiver when the batteries need to be replaced. Make sure nothing is blocking the IR sensor on the Receiver. Remote must be pointed at Receiver, unless it is capable of RF (as is the case with the Genie Remote) and has been set up as RF.I see ammessaage on myyTTV sccrreeen thaat says, “Pleaasse CallCCusstomeer Servvice x7211.” What’ss goinng onn?Possible Causes The channel you’re trying to watch may not be included in your programming package. Your DIRECTV® Receiver may not have the programming information for this channel.Solutions If the channel is part of your programming package, try resetting your Receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on. If the channel is not part of your programming package, you can change your package online or call 1.800.531.5000. Finally, try reauthorizing your Receiver. On a computer, go to directv.com/reauthorize and follow the onscreen instructions. You will need to be logged into your account on directv.com to complete this process.FRREEQUUENNTTLY AASKED QUESTIONSCHAPTER 8 - TROUBLESHOOTING & FAQS

118DIRECTV HD DVR RECEIVER USER GUIDEQ: Why doees mmy ProoggrressBBBaar freezze whileacquuiring Guidee dataa / daataafromsatellite?? While the Acquiring Guide Data or Acquiring Data From Satellite message is on the screen, progress freezes during download.Possible Causes: This may be normal. After ﬁve minutes, the screensaver will display. Press any key on the remote to see the progress bar again. This may happen if your satellite dish isn’t adjusted properly.Solution: If satellite data acquisition still does not move forward, press the RESET button behind the access panel door on the front of the DIRECTV® Receiver and wait for Program Guide information to be acquired.Q: Whyaremmy vvideo aannddaudddioo out oofssync?The audio track does not match the lip movements on the screen.Possible Causes: Problem with how the program was produced or how it was sent to DIRECTV for broadcast. Your surround sound system may be out of sync, or may be set up incorrectly.Solution: Change the channel on your DIRECTV® Receiver. This may re-sync the audio. Rewind the program for about 5 seconds, then fast forward to live programming. Try replacing or switching the cables between your surround sound system and your DIRECTV Receiver. Refer to your surround sound system’s manual for assistance.FREQQUUENTLLY AAAASKEED QUEESTIOOONSSSELECTACTIVE INFO RES 480i 480p 720p 1080iRESETRReset Button

119 If the issue continues, reset your DIRECTV Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV Receiver. You can also press MENU, press SELECT Settings & Help, then Settings. Select the Reset item from the left menu and follow the onscreen instructions.Q: Why is there noaaududiowwithpictuuree?You can see a picture from your DIRECTV® Receiver, but there is no sound.Possible Causes: A setting (such as mute or volume) may have changed on the Receiver or your TV. The cables between your TV and the Receiver may not be connected properly, or there may be a problem with an external stereo or surround sound system. Verify that your surround sound system is working, if applicable. Your TV may not support the selected HD resolution from your Receiver.Solution: Verify that the MUTE button is not activated on your Remote. Raise or lower the volume. Did volume meter display on TV? Test sound on your TV by changing the input to another source, such as a DVD player, game box, or antenna. If connected to stereo or surround sound system, verify components are on and set to the correct mode, and that audio cables are secure and connected correctly. If the issue continues, reset your DIRECTV® Receiver. Press the RESET button behind the access panel door on the front of the DIRECTV® Receiver. You can also press MENU, select Settings & Help, then Settings. Select the Reset item from the left menu and follow the onscreen instructions. Check the HD output resolutions and deselect those not supported by your TV. For 1080p programs, some TVs do not support the 24 frame-per-second rate DIRECTV provides. Also, many TVs do not support 480i. You may have to press the RES button on your Receiver’s front panel to set the resolution to one your TV supports.FRREEQUUENNTTLY AASKED QUESTIONSCHAPTER 8 - TROUBLESHOOTING & FAQS

120DIRECTV HD DVR RECEIVER USER GUIDEQ: What to doo abbout ppaarrtial pproogrammmiing looss; chhaannelsmmisssingffrom Guide; channel issinn thee Guidde but I can’t tune to iit?Your Program Guide is missing channels, or you are unable to use the Guide to tune to a channel.Possible Causes: The channels might be excluded from the Favorites list currently in use. Your satellite dish may be incorrectly conﬁgured. Your Receiver information may need to be refreshed.Solution: To change your Favorites List, press GUIDE on the Remote, then press the DASH [—] button and select Change Favorites List, then All Channels. Enter the channel number using the number pad on the remote control. Check the dish type set in your Receiver’s preferences: Press MENU, select Settings & Help, Settings, Info & Test, then More System Info. Check the Satellite Dish Type shown on the System Setup screen to see if it is correct. If not, select Satellite from the left menu, then select Repeat Satellite Setup. Follow the steps. From the Satellite Dish Type screen, make sure the proper dish type is selected. To refresh your Receiver information, go to directv.com/reauthorize. You will need to be logged into your account on directv.com to begin this process.FREQQUUENTLLY AAAASKEED QUEESTIOOONSS

121Q: Whydoes myy DIREECCTTV®RRReeceiver tuurnooff whiilee playingg??Your Receiver turns off unexpectedly.Possible Causes: Excessive heat may have caused the Receiver to go into a standby state. Electronic protection circuit may have been activated due to a power surge. You may have blown a circuit breaker or be experiencing a power outage. Parental viewing limits may have been activated on your DIRECTV® Receiver.Solution: Ensure that your Receiver has plenty of ventilation and that nothing is on top of the Receiver. Wait 30 seconds for internal circuits to reset, then turn Receiver back on. Consider using a line conditioner or surge protector. Consult an electrician if the problem is frequent or severe, especially if other household appliances or electronics are affected. If parental limits are active, turn your DIRECTV® Receiver on again and enter your parental lock code when prompted.Q: Whydoes myy DIREECCTTV DVVRR turn onn or cchangge channels unexppecteddly?Your Receiver changes to a different channel without a Remote command. Possible Causes: A scheduled recording may be about to begin, so the Receiver is changing channels to record the show as requested. Your TV’s timer may have been activated.FRREEQUUENNTTLY AASKED QUESTIONSCHAPTER 8 - TROUBLESHOOTING & FAQS

$124DIRECTV HD DVR RECEIVER USER GUIDESolution: To see if the program was recorded then deleted, press MENU, select Recordings, then Manage Recordings, then in the left menu, select History. If the recording was cancelled due to a scheduling conﬂict, you will need to record the program again and if necessary you will need to adjust the programming priority. See the “Manage Recordings: Series Manager” section in Chapter 4 for details. Check the Parental Locks on your Receiver and TV. Adjust the content ratings, if necessary.Q: I wantted tooreecordaapprogrraam, but I ggot aan HUURRUUPHVVDJJHHVD\LQQJLWFFRRQµLFWHGZLWKDQQRRWKHUVFKHHGXXOHGrecordd. Whhat do I doo??Your DIRECTV DVR can record up to two programs at once, or it can record one program while you watch another live program.Possible Causes: You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time. There was an overlap in the programs you tried to record.Solution: If you tried to record three programs at once, or watch a live TV program with two others recording, you will need to decide which recording to cancel. If the overlap is a couple of minutes (for example, some networks occasionally start programs at 8:59 instead of 9:00 p.m.), adjust your recording start and end time Recording Options. See the “Changing a Record Option” section in Chapter 4. Someone else manually deleted the program. The hard drive on your DVR is full. The program may not have recorded. FREQQUUENTLLY AAAASKEED QUEESTIOOONSS$

125Q: I recoorded approgramm buttthhe recoorddingsstoppedd just beefoore the end so I misssed thee laast biit of thee progrram.WWhyy?Your recording stopped before the program or event ended.Possible Causes: The program you were trying to record may have started or ended early. If you were trying to record a sporting event, the event may have run over its allotted time. You may have had a recording conﬂict with a higher priority program. Someone may have manually ended the recording.Solution: Try setting the end time of the recording in the Record Options so the recording ends one or two minutes later (or more, if necessary). You may be able to record the same program again later in the week. Check the Program Guide for additional showings. For sporting events, you may want to extend the recording stop time 15 minutes or more to protect against overtime games. If you had a priority conﬂict, try adjusting your start and end times. You may need to choose a different time slot to record a program if the conﬂict continues.Q: Whywasaa prrogramm I recoordded disspplayeddin thhee My Playylist scrreen, but deleted befooree I coould wwaatch it?Your recording(s) were deleted before you had a chance to view them.Possible Causes: Someone else manually deleted the program. The hard drive on your DVR is full. The program may not have recorded. The Receiver may have deleted older recordings to make room for newer ones.FRREEQUUENNTTLY AASKED QUESTIONSCHAPTER 8 - TROUBLESHOOTING & FAQS

126DIRECTV HD DVR RECEIVER USER GUIDE You exceeded the allotted purchase or viewing time on a Pay Per View movie or event. Bad weather may have caused a loss in signal. Your Receiver will automatically delete these incomplete programs.Solution: Delete some of the content on your DVR to make room for new recordings. Change your recording options to keep programs until you delete them manually. See “Recording a Single Show” or “Recording a Series” in Chapter 4 for details. You can also change a recording you’ve already made to Keep Until I Delete. See “Managing My Playlist” in Chapter 4. To avoid this in the future, you can change settings for recordings that you’ve set to occur in the future, but haven’t recorded yet. Press MENU, select Recordings, then Manage Recordings, then To Do List, choose the show you want to change and select it, select RECORD, press SELECT on Keep…, press SELECT on the Keep Until box to change it to I Delete, use the ARROW button to move over to Update and press SELECT. If you recorded a DIRECTV CINEMA movie or Pay Per View event, but did not watch it, the time which you are allowed to purchase or watch it may have expired. To avoid this in the future, check your Pay Per View recordings in the My Playlist screen for expiration dates.Q: I’ve seet up aseries rreeccordinngg. Whyyddo I gget rerunns andmmuultiple copies of the samepproogramm?Your DVR is getting full of duplicate recordings of the same program, or old episodes of the chosen show.Possible Causes: Your series is set to record both First Run and Repeat episodes. The programmer may not provide enough details in the program description for your Receiver to determine whether the program is a repeat.Solution: When you set up a series, make sure you select only the “First Run” option. This is the default for one-touch recording unless you have changed your default recording settings. FREQQUUENTLLY AAAASKEED QUEESTIOOONSS

127Q: Why aare thhe DDIRECCTTVV mennuus/screeens noot dispplaying onn my TVV? OR Why ddo Issee this mmeesssageee: “ThisTTVVor itts cabblees are not HD. Too seee screeeenngrapphhics, prresss the RESSkkey on the front oof thhe Recceeiver uuntil thismmessaage noollonger appeaars”. When the Receiver resolution is set to 720p, 1080i, or 1080p, DIRECTV screens and menus (user interface) will not appear on Standard Deﬁnition (SD) outputs. A message is displayed to notify you that the resolution setting needs to be changed.Possible Causes: You have connected your Receiver to your TV using both a High Deﬁnition output (HDMI) and Standard Deﬁnition (SD) outputs (S-Video, Component (Red/Yellow/White), or Coaxial) on the same Receiver. You are using SD outputs (S-Video, Component (Red/Yellow/White), or Coaxial) and have the Receiver set to HD resolutions such as, 720p, 1080i or 1080p.Solutions: Change the Receiver resolution to 480i or 480p by pressing the RES button on the front Receiver panel until 480i or 480p is selected. Uncheck all resolutions except 480i or 480p on the TV Resolutions menu. Press MENU, select Settings, HDTV and then TV Resolutions. Follow the onscreen instructions. Turn Native Off. Press MENU, select Settings, HDTV, Video, then Native, and follow the onscreen instructions.FRREEQUUENNTTLY AASKED QUESTIONSSD Video OutputsHD Video OutputsCHAPTER 8 - TROUBLESHOOTING & FAQS

129CHAAPTTEER 99: WWWWAARRAAANTTY AAAND OTTHHERR INFFOLimiteeed 90--Dayy Warraanntty ...................................................................11330Whoois Cooverred? .............................................................................11330Whaat is CCoveeered? ............................................................................11330Whaat is EExcluuded? ...........................................................................11331Makkke Surre YYoou Keep..... ...................................................................11331Beffoore Reequuesting Reeepair Servvicce... .............................................11331ToGGGet Waarraaanty Serrvviice... .............................................................11332ToGGGet Ouut-oof-Warraannnty Servicee... .................................................11332DIRECCTV PRROTTTECTIONNPPLAN .............................................................11333FCC CCuustommerr Informmaattion ................................................................11334TERMMSS ANDDCOONDITIOONNNS FORUUSSSE OF SSSOOFTWAAREE(“TERRMMS”) .............................................................................................11337CHAPTER 9 - WARRANTY AND OTHER INFORMATION

130DIRECTV HD DVR RECEIVER USER GUIDELIMITED 90--DDAAAYY WWAARRRAANNTYDIRECTV warrants your DIRECTV HD DVR (Model Number: HR20, HR21, HR22, HR23, HR24) or Advanced Whole-Home HD DVR (Model Numbers: HR34, HR44 and above) and any included accessories against defects in material or workmanship for a period of ninety (90) days after the date of acquisition.WHO IS COVERED?You must have proof of acquisition to receive warranty service. A receipt or other document showing that you acquired the product is considered proof of acquisition. THIS LIMITED WARRANTY EXTENDS ONLY TO THE ORIGINAL CONSUMER ACQUIRER OR ANY PERSON RECEIVING THE DIRECTV HD DVR AS A GIFT FROM THE ORIGINAL CONSUMER ACQUIRER AND TO NO OTHER ACQUIRER OR TRANSFEREE. THIS WARRANTY DOES NOT EXTEND TO COMMERCIAL USERS. THIS PRODUCT IS NOT AUTHORIZED FOR USE OUTSIDE THE UNITED STATES AND ANY SUCH USE VOIDS THIS WARRANTY.WHAT IS COVERED?Warranty coverage begins the day you acquire the product. For ninety (90) days from the acquisition date, at the option of DIRECTV, the DIRECTV HD DVR will be repaired or replaced with a new, repaired, refurbished or comparable product (whichever is deemed necessary) if it becomes defective or inoperative. This exchange is done without charge to you for parts and labor. You will be responsible for the cost of shipping to and from the location designated by DIRECTV. If DIRECTV cannot reasonably repair or replace the Receiver then DIRECTV may, at its sole discretion, refund the price you paid for the product or the current retail price of the product. All products, including replacement products, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on the replacement product also expires. After ninety (90) days from the date of acquisition, you pay for the replacement of all parts, and for all labor charges. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

131LIMITTEEDD 9900-DAY WARRANTYWHAT IS EXCLUDED?Your warranty does NOT cover: Labor charges for installation or setup of the product. Installation, performance of, or repair of: audio/video cabling, telephone line, or accessory attachments used with the product. Product replacement because of misuse, accident, lightning damage, unauthorized repair, or other cause not within the control of DIRECTV. Incidental or consequential damages resulting from the product. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. Any modiﬁcations or other changes to the product, including but not limited to software or hardware modiﬁcation in any way other than as expressly authorized by DIRECTV will void this limited warranty. Except in the case of hardware or software provided by DIRECTV, installing software modiﬁcations, “hacks” or utilizing service access or “back doors” will void this limited warranty.Reception transmission problems caused by signal conditions, telephone line, or cable or antenna systems outside the unit. A product that has been modiﬁed or adapted to enable it to operate in any country other than the country for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modiﬁcations. A product used for commercial or institutional purposes.DIRECTV makes no warranty that the access connection will be a local (not long distance) phone call. The continued provisioning of any of the programming and other services delivered through the Receiver including but not limited to television programming, show information, Program Guide data, and scheduling information.MAKE SURE YOU KEEP...Please keep your receipt or other document showing proof of acquisition. Attach it to this User Guide (see page 10) and keep both nearby. Also keep the original box and packing material in case you need to return your product.BEFORE REQUESTING REPAIR SERVICE...Please check the troubleshooting section of this Guide. This may save you a call to DIRECTV Customer Care.CHAPTER 9 - WARRANTY AND OTHER INFORMATION

132DIRECTV HD DVR RECEIVER USER GUIDETO GET WARRANTY SERVICE...Warranty service will be provided by DIRECTV. If you believe you need service for your Receiver, contact DIRECTV at 1-800-DIRECTV. A representative will go through a diagnostic checklist with you. If it is determined that the product needs to be returned for service or exchanged, you will receive a return authorization number. The representative will give you complete shipping details.TO GET OUT-OF-WARRANTY SERVICE...To obtain out-of-warranty service contact DIRECTV at 1-800-DIRECTV for information on the possibility of and any costs for repair or replacement of out-of-warranty products. ALL WARRANTIES IMPLIED BY LAW, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY THE LAW OF ANY STATE OF THE U.S.A., THIS EXPRESS LIMITED WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF DIRECTV. REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY. IN NO EVENT WILL DIRECTV BE LIABLE FOR ANY AMOUNT GREATER THAN THE RETAIL PRICE OF THE DIRECTV® Receiver. DIRECTV SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THE DIRECTV® Receiver. SOME STATES DO NOT ALLOW LIMITATIONS ON WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. DIRECTV2230 E. Imperial Hwy El Segundo, CA 90245 1-800-DIRECTVLIMITED 90--DDAAAYY WWAARRRAANNTY

133Safeguard your DIRECTV® System with the ultimate in professional technical service. For a low monthly fee, the DIRECTV PROTECTION PLAN covers the components of your entire DIRECTV® System, giving you affordable peace of mind and comprehensive support to ensure that you and your family enjoy nonstop DIRECTV® entertainment.',5(&&7933527(&7,21213/$$1%HQHH´´WVYour DIRECTV Limited Warranty provides certain remedies for this Receiver during the stated coverage term. The DIRECTV PROTECTION PLAN provides comprehensive coverage for your DIRECTV® System, including*: *Limitations and exclusions apply. Please visit www.directv.com/protection.The DIRECTV PROTECTION PLAN is offered by Asurion Service Plans, Inc. in all states except Florida (in which Asurion Service Plans of Florida, Inc offers the plan) and underwritten by Continental Casualty Company. Pricing, terms and conditions of the DIRECTV PROTECTION PLAN are subject to change. Full terms and conditions will be mailed to you prior to service billing.DIREECCTV PPROTECTION PLAN YOUR BENEFITS INCLUDE:• COMPLETE SYSTEM COVERAGE. Every DIRECTV Receiver in your home... plus remotes, satellite antenna wiring, connectors, switches, and dish antenna alignments.• Power surge protection.• No hassles, service around the clock. Call 24 hours a day, 7 days a week... our technical specialists are ready and are dedicated exclusively to you!• Fast and convenient repair service when you need it. Save money should you need a service technician to come to your house.• Professional expertise and experience, on the phone and in your home... whenever you need us.CHAPTER 9 - WARRANTY AND OTHER INFORMATION

134DIRECTV HD DVR RECEIVER USER GUIDEThis device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.Responsible Party:DIRECTV2230 E. Imperial HwyEl Segundo, CA 902451-800-DIRECTV• Trade Name: DIRECTV• Type of Equipment: DIRECTV Satellite Receiver• Model Number: H44, HR34, HR44, HR54, C31, C41, C41W, C61K, and later models.Federal Communications Commission (FCC): This equipment complies with both Part 15 and Part 68 of the FCC rules. This equipment has been tested and found to comply with the limits of a Class B digital device, pursuant to part 15 of the FCC Rules.These limits are designed to provide reasonable protection against harmful interference in a residential installation.This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by removing and applying power to the equipment, the user is encouraged to try to correct the interference by one or more of the following measures:• Reorient or relocate the receiving satellite dish antenna.• Increase the separation between the equipment and the DIRECTV Receiver.• Connect the equipment into an outlet on a circuit different from that to which the DIRECTV Receiver is connected.• Consult the dealer or an experienced radio/TV technician for help.FCC CUUSSTOOMMERRR INFFORRMAATIOONN

135• CAUTION: Changes or modiﬁcations not expressly approved by the manufacturer responsible for compliance could void the user’s authority to operate the equipment.The user may ﬁnd the following booklet, prepared by the Federal communications Commission, helpful: “How to Identify and Resolve Radio and TV Interference Problems”. This booklet is available from the U.S. Government Printing Ofﬁce, Washington, DC. To meet FCC requirements, only peripherals (computer input/output devices, terminals, printers, etc.) certiﬁed to comply with Class B limits may be attached to this device. Operation with non-certiﬁed peripherals is likely to result in interference to radio and TV reception. To meet FCC requirements, shielded cables are required to connect the device to a personal computer, peripheral, or other Class B certiﬁed device.This equipment complies with Part 68 of the FCC Rules and the requirements adopted by ACTA. On the back of this equipment is a label that contains a product identiﬁer in the format US:AAAEQ##TXXXX. If requested, this information must be provided to your telephone company. This equipment uses the following USOC Jack: RJ11C. A plug and jack used to connect this equipment to the premises’ wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant.See installation instructions for details.The REN (Ringer Equivalence Number) is used to determine the number of devices that may connect to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of the RENs should not exceed ﬁve (5.0).To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact your local telephone company. The REN for this product is part of the product identiﬁer that has the format US: AAAEQ##TXXXX. The digits represented by ## are the REN without the decimal point (e.g., 03 is a REN of 0.3).If this DIRECTV® Receiver causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to ﬁle a complaint with the FCC if you believe it is necessary.The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the proper functioning of your equipment. If they do, you will be notiﬁed in advance in order for you to make necessary modiﬁcations to FFCCC CUUSSTTOMMER INFORMATIONCHAPTER 9 - WARRANTY AND OTHER INFORMATION

136DIRECTV HD DVR RECEIVER USER GUIDEmaintain uninterrupted service. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information.If trouble is experienced with this unit, for repair or warranty information, please contact DIRECTV Customer Care at the address and phone number listed below. If the equipment is causing harm to the network, the telephone company may request that you disconnect the equipment until the problem is resolved.DIRECTV2230 E. Imperial HwyEl Segundo, CA 902451-800-DIRECTVIf your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this DIRECTV Satellite Receiver does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your alarm company, telephone company or a qualiﬁed installer.DO NOT DISASSEMBLE THIS EQUIPMENT. It does not contain any user-serviceable components.We recommend the installation of an AC surge arrester in the AC outlet to which this equipment is connected. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources.FCC RF Radiation Exposure StatementMPE/SAR/RF Exposure Information. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment was veriﬁed for RF exposure and found to comply with Council Recommendation 1999/519/EC and FCC OET-65 RF exposure requirements. WARNING: While this equipment is in operation, a separation distance of at least 20 centimeters (equal to 8 inches) must be maintained between the antenna inside the equipment and the bodies of all persons exposed to the antenna in order to meet the FCC RF exposure guidelines. Making changes to the antenna or the equipment is not permitted. Doing so may result in the equipment exceeding the FCC RF exposure guidelines. This equipment must not be co-located or operated in conjunction with any other antenna or radio transmitter. FCC CUUSSTOOMMERRR INFFORRMAATIOONN

137THE DIRECTV® RECEIVER INCORPORATES SOFTWARE WHICH IS OWNED BY DIRECTV OR ITS THIRD PARTY LICENSORS (the “Software”). BEFORE USING THE RECEIVER PLEASE READ THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT USE THE RECEIVER AND SHOULD IMMEDIATELY RETURN THE RECEIVER TO DIRECTV OR YOUR SUPPLIER. THESE TERMS ALSO APPLY TO ANY MODIFICATIONS, UPDATES OR SUPPLEMENTS TO THE SOFTWARE PROVIDED TO YOU. A. License Grant and ConditionsDIRECTV grants you a non-exclusive, non-transferable, limited license to use the Software solely in executable code form and solely as integrated with, incorporated into, and in conjunction with the Receiver. You must ensure that the copyright, trademark and other protective notices contained in the Software are maintained and not altered or removed. The Software is protected by copyright and other laws and international copyright and other treaties. All title and intellectual property rights in and to the Software and all modiﬁcations, updates, enhancements and derivative works of the Software are owned exclusively by DIRECTV or its licensors and you agree to execute any document reasonably requested by DIRECTV to evidence such ownership rights. Certain third party software used in connection with the Receiver may be made directly available to you by the providers thereof. The source code to certain software subject to the GNU GPL and other open source licenses that is used in connection with the Receiver is made available to you by DIRECTV following the written request to DIRECTV. Use of such Software is also subject to the terms of any applicable agreement between you and each such provider. DIRECTV reserves the right to modify, supplement, update and otherwise alter the Software via software download or other modiﬁcation procedures, and these terms will apply to such Software as modiﬁed, supplemented, updated, and otherwise altered. B. License RestrictionsYou may not copy, modify or transfer the Software, or any copy thereof, in whole or in part. You may not reverse engineer, disassemble, decompile or translate the Software, or otherwise attempt to derive the source code of the Software, except to the extent allowed under any applicable law. Any attempt to transfer any of the rights, duties or obligations of this license agreement is void. You may not rent, lease, load, resell for proﬁt or distribute the Software, or any part thereof. You may not export, transfer or re-export the Software in violation of any applicable law. The Software may include some components that are covered by “free software” licenses, open source licenses and other similar license use rights, which require such components to be used, modiﬁed and/or distributed only under the terms of such licenses. Any such components are subject only to the terms of such licenses, and not these Terms. TERMMSS AANNDD COONNDDITIOONSS FOORR USEE OFF SOFFTWARE (“TERMS”)CHAPTER 9 - WARRANTY AND OTHER INFORMATION

$138DIRECTV HD DVR RECEIVER USER GUIDEC. Ownership of Software and Reservation of RightsThe Software is licensed, not sold, to you for use only under the terms of this license agreement, DIRECTV is NOT transferring title or any ownership rights in the Software to you and DIRECTV and its suppliers reserve all rights not expressly granted to you. Except as stated above, this license agreement does not grant to you any intellectual property rights in the Software. D. TerminationThese Terms are effective until terminated. You may terminate these Terms by returning the Receiver to DIRECTV or your supplier. These Terms will terminate automatically without notice if you fail to comply with these Terms or any other agreement between you and DIRECTV. Upon termination you must return the Receiver to DIRECTV or your supplier.E. DisclaimerTHE SOFTWARE IS (TO THE EXTENT PERMITTED BY LAW) SUPPLIED “AS IS”. NEITHER DIRECTV NOR ANY OF ITS LICENSORS EXPRESSLY MAKES OR PASSES ON TO YOU ANY WARRANTY OR REPRESENTATION ON BEHALF OF DIRECTV OR ITS LICENSORS WITH RESPECT TO THE SOFTWARE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT WILL DIRECTV OR ITS LICENSORS BE LIABLE TO YOU WITH RESPECT TO THE SOFTWARE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGE (INCLUDING LOSS OF PROFITS, LOST SAVINGS, LOSS OF DATA OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS, TECHNOLOGY OR SERVICES) ARISING OUT OF THE USE OR THE INABILITY TO USE THE SOFTWARE, EVEN IF DIRECTV OR ITS LICENSORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY A THIRD PARTY. Some states or jurisdictions do not allow the exclusion or limitation of incidental, consequential or special damages, so the above limitations may not apply to you.)7KLUG3DUW\%HQH´FLDULHVDIRECTV’S LICENSORS AND SUPPLIERS SHALL BE THIRD PARTY BENEFICIARIES OF THESE LICENSE TERMS, AS APPLICABLE.YOUR USE OF THE RECEIVER CONSTITUTES YOUR ACKNOWLEDGEMENT THAT YOU HAVE READ THESE TERMS AND AGREE TO BE BOUND HEREBY.TERMSS AANDDD COOOONDITTIOONSS FORR USSE OOF SOFTTWWAAREE (“TERMS”)$